0 results
Filter by
Frequently asked questions.
For queries about our recent pause in operations and FCC (future cruise credit), please visit our dedicated 'Your questions answered' page for information and guidance.
Results
Page 1 of 1
Filter by Close
Answer
We would always suggest that you hand over your luggage and check-in before leaving the terminal again. This helps us know that you have arrived should anything go awry.
Furthermore, should there be any issue with your suitcases, you still need to be in attendance to allow us to open them. If you are not around we will be unable to load the suitcases onboard the vessel.
Answer
The ship will depart for sailing in the late afternoon (approximately 4.00 - 5.00pm). Specific departure times will be confirmed once you are on board.
Guests should ensure they check in as per the time provided on their e-ticket to ensure they are on board to attend a safety drill which is carried out prior to departure.
There are recommended check-in times stated on your ticket, which not only help to avoid congestion at the terminal but also ensures that everyone has time to check-in, embark and locate their stateroom prior to departure. The time that check-in closes is also stated on the tickets and travel summary documents, which are available from My Cunard approximately five to six weeks prior to departure.
Answer
There are some excellent vantage points around Southampton which are recommended for witnessing our ships coming into or leaving the port.
These include: Weston Shore, Hythe Marina (the Itchen bridge) and Calshot Castle (at the mouth of Southampton Water) – For departures from all terminals.
Mayflower Park or Town Quay – For departures from Mayflower and City Cruise Terminals.
Dock Head or Weston Beach – For departures from Queen Elizabeth II terminal.
The best areas to catch sightings of the ships from the Isle of Wight are Cowes seafront and Ryde Esplanade.
Please see the website for maps showing most of these locations and the cruise terminals that the ships will depart from.
Answer
The check in time that you are given is a guideline only. When you arrive at the port by coach you will be allowed to check in whatever your original check in time was.
Should the coach be delayed it will be in contact with the ship to ensure embarkation will be allowed.
Answer
After you have taken your luggage from your car (or alternative transport), porters will assist you in placing your luggage onto conveyor belts which will take your luggage into the terminal before being loaded on to the ship. Suit carriers should be taken as hand luggage as we are unable to accept them through the luggage pods.
All your luggage (except hand luggage) will be delivered to your stateroom and placed outside your stateroom door as soon as possible. Please ensure you have attached your Cunard luggage label to each item. Personalized luggage labels are also recommended but not essential.
Your passport and any valuables or medication should be kept in your possession.
Answer
Terminal addresses are:
Ocean Cruise Terminal (approximately 1 mile from railway and coach stations, 5 miles from Southampton airport)
Berth 46/7
Cunard Way
Dock Gate 4, Eastern Docks
Southampton
Hampshire
SO14 3QN
Mayflower Cruise Terminal(approximately half mile from railway and coach stations, 5 miles from Southampton airport).
Berth 106
Herbert Walker Avenue,
Dock Gate 10, Western Docks
Southampton
Hampshire
SO15 1HJ
City Cruise Terminal(approximately half a mile from railway and coach stations, 5 miles from Southampton airport)
Solent Road
Dock gate 8 / 10, Western Docks
Southampton
Hampshire
SO15 1BS
Queen Elizabeth II Terminal(accessed via Dock Gate 4. Approximately 1 mile from railway and coach stations, 5 miles from Southampton airport)
Test Road
Berth 38/39
Dock Gate 4, Eastern Docks
Southampton
Hampshire
SO14 3GG
Answer
Your check-in time is stated on your ticket and you should aim to check in as close as possible to that time.
We stagger check in for all guests to ease congestion at the terminal and surrounding roads. However unavoidable circumstances sometimes happen and you may find that you are at the terminal earlier or later than your stated check in time.
While arriving early is not an issue as there is seating and refreshment areas at the terminals (however, please be aware that check in and luggage processing will not start until 11am), arriving later than planned may be a problem, depending on how late you are.
All guests must be on board at least an hour before the cruise departs.Answer
In light of current restrictions, and the evolving situation we find ourselves in, we have currently paused sending pre-voyage booklets to all our guests globally. Rest assured, all information that can be found in the booklet can also be found on My Cunard, including shore experiences, e-tickets and luggage labels. We look forward to welcoming you on board soon.
The Pre Voyage Booklet is sent to our International Cunard guests via Royal Mail International and usually lands with the guest 4-6 weeks prior to departure.
Answer
If there is no availability on your preferred cruise, you may, where available, make a waitlist booking.
You may waitlist for more than one grade of stateroom and you may also add a waitlist for a particular grade of stateroom if you have a confirmed booking (for example, if you have booked an inside stateroom and would have preferred an outside stateroom but there was no availability at the time you booked).
Should a stateroom become available, we will contact you to offer the stateroom by email no later than two weeks prior to departure. If a cabin becomes available after this time, we will contact you by telephone. The fare will be confirmed to you when you call to accept the waitlist offer.
Please note that waitlist offers have an expiry date. This will be communicated to you by email at time of offering.
To make a waitlist booking, please call our Customer Contact Center at (800) 728-6273. Please visit our website for contact details.
Answer
You can add your middle name when you enter your name, address and contact details while making your booking online.
If you have already made your booking and have booked through a Travel Agent, please contact your agent to make this change. If you have booked with us direct, please contact Cunard to advise of the correct details please visit our website for contact details.
Answer
If you do not have more than six months validity on your passport from the date that you return from your voyage then you will be required to renew your passport.
Answer
Yes, you can use a different card than the one you used to pay your deposit. Contact 800-728-6273 for more information.
Answer
If this is the case, all of the cars are moved to the returning terminal so that they are ready for you to collect with no transfers involved. An effortless experience.
Answer
To allow for entry/exit stamps and visa stamps, we would recommend that you have at least 10 blank pages in your passport if you are booked for the whole World Voyage.
It is also a good idea to bring along some photocopies of the photograph/personal details page of your passport, as these are necessary for some ports of call.
Answer
Different stateroom types are given codes to distinguish them from each other. The first letter of the grade refers to the stateroom type, the second to signify their location on the ship.
The codes for the stateroom types are as follows:
- Queen Grill - Q
- Princess Grill - P
- Club Balcony - A
- Balcony - B
- Obstructed Balcony - C or D
- Oceanview - E
- Obstructed Oceanview - F
- Deluxe Inside - G
- Atrium View Inside - H
- Inside - I
- Single Inside - K or L
This should then be combined with the location code, deck height and ship location:
- A, Mid, Midships
- B, Mid, Mid-aft or Mid-forward
- B, Upper or Lower, Midships
- C, Upper or Lower, Mid-aft or Mid-forward
- D, Mid, Aft
- E, Upper or Lower, Aft
- E, Mid, Forward
- F, Upper or Lower, Forward
Neither of the letters in any code will relate to a specific deck. There are some exceptions to the above rules, and staterooms with a metal fronted balcony are coded as BU, BV, BY or BZ. Queens Grill and Princess Grill suites also sit outside this coding and a graded as Q1 to Q7 (Queens Grill) or P1 or P2 (Princess Grill).
Answer
From time to time it may be necessary for us to cancel a shore excursion due to operational reasons or if the port has been removed from the itinerary.
In the unusual event that we need to cancel a shore experience for operational reasons, we will notify you as soon as possible to give you an opportunity to book an alternative and process a full refund to the card on which you made the purchase.
Please note once your refund has been completed your card company may hold the refund for a period of time: please speak to your card company first should your refund take longer than seven working days.
If you have booked a shore excursion on board, which would be charged to your on board account, we will amend your on board account to reflect the cancelation and no charges will be applied.
If we are able to operate a different excursion you will be advised.
If you have any queries regarding a canceled shore excursion please contact our Customer Service Department on (800) 728-6273 (local call charges apply).
Answer
In light of current restrictions, and the evolving situation we find ourselves in, we have currently paused sending pre-voyage booklets to all our guests globally. Rest assured, all information that can be found in the booklet can also be found on My Cunard, including shore experiences, e-tickets and luggage labels. We look forward to welcoming you on board soon.
Details of visa requirements will be communicated to you via your My Cunard (Voyage Personalizer) approximately 3 months prior to travel and also via your pre voyage information booklet.
Guests without U.K. passports will need to check with their national embassy regarding visa requirements for the ports you are visiting.
Answer
We no longer process the Australian Electronic Travel Authority (ETA). The Australian government is requesting additional personal information that we have no way of collecting and storing at this time. Guests will need to obtain the ETA independently by going to https://www.eta.immi.gov.au/ETA/etas.jsp.
Answer
We no longer process the Australian Electronic Travel Authority (ETA). The Australian government is requesting additional personal information that we have no way of collecting and storing at this time. Guests will need to obtain the ETA independently by going to https://www.eta.immi.gov.au/ETA/etas.jsp.
Answer
For Canadian or Non-US. Citizens and if you are traveling to the US on board one of our ships and you are not staying ashore, you are classed as 'in transit' and can select this during the application process.
Alternatively you can select 'Unknown' and put the name of the ship as the 'Contact'. If you are staying in a hotel in the US either pre or post cruise - you should enter the hotel details.
Answer
US and Canadian residents are not required to purchase Cunard Care/insurance.
Answer
A passport is required for all of our voyage itineraries. This is a requirement of the countries that you will visit on your holiday. You will not be able to embark the ship without a passport.
Some countries will also require you to hold a visa to enter their country. Some countries will require you to obtain a visa in advance of your cruise and others may issue a visa upon arrival.
Traveling to the United States of America.
The requirements changed on April 1, 2016, therefore you cannot enter the U.S. without an electronic passport. If your passport was issued after October 2006, it should have an electronic chip. Even if your ESTA was previously valid, it will now be invalid from the April 1 following this change if you do not hold an electronic passport.
Answer
For US and Canadian Citizens an ETA is valid for a stay of up to 3 months, valid for 1 year after issue.
Answer
A title is not considered a name change on cruise only bookings, and can be easily corrected. However, if Cunard CompleteAir has been purchased, the following guidelines must be taken: Cunard's Air Department must be contacted and advised of the title change.
Important note.
Please note that within 7 days of the voyage, we are unable to process name changes/corrections for guests with Cunard Air. The caller should be advised to deal directly with the airlines. Enroute Assistance: 1-800-576-1172 (valid in U.S. & Canada only) Callers outside of the United States and Canada may call 001-661-284-4409.
Answer
With Cunard's White Star Luggage Service™, provided by Luggage Forward®, your bags can be collected from your home and delivered to the ship, and then back home again once you disembark. To schedule your shipment, please visit the Luggage Forward website or call Luggage Forward directly on one of the following numbers:
- USA: +1 920 231 5114
- UK: +44 (0)33 0808 1294
- Italy: +39 06 97629508
- France: +33 1 76 54 28 07
- Spain: +34 518 88 93 48
Answer
The telephone number for Cruise Connect is 0843 374 2246 from 8:30 am to 6:00 pm, Monday to Friday and 9:00 am to 4:00 pm on Saturdays.
Their website address is www.intercruises.com/cruiseconnect
Answer
Due to security reasons, it is not possible to leave your luggage on board unless pre-arrangements have been made on board with the Purser's Desk. Do not contact White Star Luggage to make arrangements for storage. Luggage must clear Customs and Excise, so forms will need to be filled out on board the ship.
Answer
With Cunard's White Star Luggage Service™ provided by Luggage Forward®, your bags can be collected from your home and delivered to the ship, and then back home again once you disembark. To schedule your shipment, please visit the Luggage Forward website or call Luggage Forward directly on one of the following numbers:
- USA or other: +1 920 231 5114
- UK: +44 (0)33 0808 1294
- Italy: +39 06 97629508
- France: +33 1 76 54 28 07
- Spain: +34 518 88 93 48
Answer
In addition to the motorcoach group transfer Cunard also offers a private car transfer as well as a private minivan transfer. Please see below for details:
Private Car - Generally a sedan. Can hold 2 persons and 2 pieces of luggage
Minivan - Can hold up to 4 people and 4 pieces of luggage.
When selecting the private transfer please make sure to advise the guest of the number of pieces of luggage. Also please select the correct transfer for their pick up or destination point.
Guests booking their own flights must inform Cunard with their flight details at least 35 days prior to departure in order for Cunard to make appropriate transfer arrangements. Guests should also ensure that Cunard is informed of any flight schedule changes so that the transfer is provided at the correct time. If Cunard does not have these details, transfers cannot be guaranteed. No refund or compensation will be issued in these cases.
Answer
All ports are different and some ports require a face to face Immigration Inspection. These will either be conducted on-board the ship or ashore, details of this will be provided once you are on board and are subject to operational requirements.
When transferring between two ships on the same day, there will be a transfer for both guests and their luggage. The transshipping guests must be disembarking/embarking on the same date. The transfers will be organized by the ships and you will be notified on board if this transfer is possible and all further details regarding this.
U.S. Ports.
All guests must disembark regardless of nationality and whether they are in-transit or not to pass through the Immigration and Customs Inspection with CBP (Customs and Border Protection). CBP relates to U.S. cruises only.
The zero count requiring everyone to disembark is a CBP requirement.
Answer
Cunard Grills guests and Cunard Platinum/Diamond World Club members will receive priority check-in and embarkation in New York and Southampton.
Priority embarkation is available to our Platinum and Diamond World Club members for voyages departing from New York or Southampton where operationally possible.
Priority disembarkation is also available to those in Queens Grill and Princess Grill suites.
Answer
Your voyagee e-tickets only become available once your stateroom number has been allocated. Once your stateroom numbers have been allocated on both of your booking references you will be able to log on to My Cunard and print your e-tickets. In the pre-voyage document packet the guest will receive four luggage tags per booking, a shore excursion guide, instructions on how e-tickets can be retrieved, as well as new voyage details, visa, vaccine and other important information. This mailing will be sent from Southampton, England approximately 70 days prior to voyage departure.
Preliminary and final documents may be issued or reissued via the standard methods described above until 22 days before sailing.
Within 21 days of sailing, documents will only be issued or reissued at the specific request of the Travel Agent or direct guest. If this is the case, manual documents will be created and sent by the Cunard documentation department.
Answer
In light of current restrictions, and the evolving situation we find ourselves in, we have currently paused sending pre-voyage booklets to all our guests globally. Rest assured, all information that can be found in the booklet can also be found on My Cunard, including shore experiences, e-tickets and luggage labels. We look forward to welcoming you on board soon.
A new cruise booklet will not be issued; however, you will be able to print new labels from My Cunard after 24 hours. All etickets and luggage labels will need to be printed prior to day of sailing as My Cunard will be shut off within this period.
Luggage must display another form of identification in case of any damaged or missing labels. Any luggage not labeled will not be placed on the conveyor belt.
Answer
Your embarkation and disembarkation port address can be found on your E-ticket via My Cunard under the Travel Documents section.
Addresses for your ports of call will be provided on board.
Answer
Cunard US does not offer complimentary parking at hotels, airports or cruise terminals. Please contact the parking attendant directly. Transfers are available from the airport to the port and vice versa. If you have any questions please contact Cunard at 1-800-728-6273
Answer
In light of current restrictions, and the evolving situation we find ourselves in, we have currently paused sending pre-voyage booklets to all our guests globally. Rest assured, all information that can be found in the booklet can also be found on My Cunard, including shore experiences, e-tickets and luggage labels. We look forward to welcoming you on board soon.
Pre-printed luggage labels will be included in your pre-voyage mailing booklet which will be sent to U.K guests approximately 4 weeks prior to departure as long you have not opted to create your own e-brochure.
If you have elected to create your personalized e-brochure these can be downloaded from the Travel Documents section on My Cunard approximately 40 days prior to sailing.
Luggage labels will only be available once your cabin number has been allocated. Once your cabin has been allocated an email will be sent to all guests on the booking with an email address to advise luggage labels are available to print.
Please note: All luggage must display another form of identification encase of any damage or missing labels. Any luggage not labeled will not be placed on the conveyor belt.
Answer
If you wish to assign the booking to the agent who you booked your previous cruise with (i.e. the agent who made the booking that you booked another cruise on board), you may do so within seven days of returning. You cannot, however, assign the booking to a different agent.
Answer
If your booking has been made through one of our travel agent partners please contact them to settle the outstanding balance of your holiday.
Answer
Yes, if you are traveling on back to back cruises and you require a transfer between Cunard ships in Southampton we will arrange this for you if it is on the same day.
Full details will be provided on board.
Answer
Payment error has occurred
Whilst trying to make your payment an error has occurred. Please try again. If you continue to experience problems completing your payment please contact us at 800-528-6273 (Travel Agents) or 1-800-728-6273 (Direct Guests) where someone can assist you.
Cruise has sailed
It appears the sail date for your booking has passed.
Booking has been cancelled
This booking has been cancelled and Cunard does not display cancelled bookings. Please contact the cruise line directly for assistance with this booking.
Incorrect booking reference
We cannot find a booking with the booking reference you have supplied. Please try again. If you continue to experience problems with your booking reference please contact us at 800-528-6273 (Travel Agents) or 1-800-728-6273 (Direct Guests) where someone can assist you.
Problem processing card details
We are unable to process the card details you have entered. Please edit your card details and try again. If you continue to experience problems completing your payment please contact us 800-528-6273 (Travel Agents) or 1-800-728-6273 (Direct Guests) where someone can assist you.
Unable to process payment
We are unable to process your payment at this time. Please verify your card number, your address and that you have sufficient funds available to make your payment and try again. If you continue to experience problems completing your payment please contact 800-528-6273 (Travel Agents) or 1-800-728-6273 (Direct Guests) where someone can assist you.
Unable to retrieve booking
We are unable to retrieve your booking for you. Please check the details you have entered and try again. If you continue to experience problems accessing your booking please contact us 800-528-6273 (Travel Agents) or 1-800-728-6273 (Direct Guests) where someone can assist you.
System is unavailable
System is temporarily not available, please try again later, or contact us at 800-528-6273 (Travel Agents) or 1-800-728-6273 (Direct Guests) where someone can assist you.
Balance has been paid
We are pleased to confirm that the balance for your holiday has been paid in full.
Answer
In addition to the motorcoach group transfer Cunard also offers a private car transfer as well as a private minivan transfer. Please see below for details:
Private Car - Generally a sedan. Can hold 2 persons and 2 pieces of luggage
Minivan - Can hold up to 4 people and 4 pieces of luggage.
Guests booking their own flights must inform Cunard with their flight details at least 35 days prior to departure in order for Cunard to make appropriate transfer arrangements. Guests should also ensure that Cunard is informed of any flight schedule changes so that the transfer is provided at the correct time. If Cunard does not have these details, transfers cannot be guaranteed. No refund or compensation will be issued in these cases.
Answer
Yes, please visit My Cunard where you will be able to update your address by going to your "personal details”
Or you can contact our Customer Contact Center at 0344 338 86480
Answer
There is no such thing as a "name change" to replace one guest with a different person on the booking.
Answer
If you have booked directly through Cunard, please double check all of your email accounts as you may have been sent an Emergency or Booking Notification detailing the change. Otherwise the information will be sent to you in the post. If you have any questions please contact our Customer Contact Center at (800) 728-6273.
Answer
No, partial payments cannot be made online. If you make a booking online, you can make your initial deposit and final payment. Otherwise, you must contact the Customer Service Dept for payments between the hours of 5:00 am - 6:00 pm Monday through Friday
6:00 am - 3:15 pm Saturday and Sunday at Phone Numbers: 800-528-6273 (Travel Agents) or 1-800-728-6273 (Direct Guests)
Answer
Children who will be under 2 years old at disembarkation, traveling in a 3rd or 4th berth will not pay a fare to sail, however they will still be assessed the Taxes, Fees and Port Expenses. Any child regardless of age sailing in a first or second berth will pay full fare.
Answer
It may be possible to change your booking to take advantage of the latest promotion. Please be aware depending on the fare you have booked it may not be possible on your new booking to secure the same benefits and terms and conditions as on your previous booking.
If you are happy with the alternative promotion you can either:
- Cancel & rebook the same cruise under the standard terms and conditions
or
- Transfer your booking to a new cruise under the standard terms and conditions
By calling our Customer Contact Centre on (800) 728-6273 or your travel agent.
Answer
There are three ways to book: online at Cunard.com; call Cunard Customer service at 1 800 728 6273 (Toll Free); or contact your travel agent.
Answer
It is possible to amend your dining option from 1st sitting to 2nd sitting, or vice versa, after you have made your booking, providing of course that there is sufficient availability.
Answer
Yes, you are able to pay for multiple booking at the same time. They must be on the same voyage or have a Link ID.
Answer
As confirmations are sent in batches via postal service, it is very unpredictable to determine the timing of delivery until the moment it comes to your mailbox. The preferred method would be; if the guest can provide an email address at time of booking. Confirmations which arrive via email are generally received in your in email box within an hour.
Answer
No, Cunard does not charge a fee for using a credit card. However, your credit card company may charge an exchange rate fee or processing fee. So it is always best to check with your credit card company for any additional charges.
Answer
If you would like to purchase a cruise as a surprise, you may do so by contacting the US Customer Service Department at Phone Numbers: 800-528-6273 (Travel Agents) or 1-800-728-6273 (Direct Guests)
Answer
In light of current restrictions, and the evolving situation we find ourselves in, we have currently paused sending pre-voyage booklets to all our guests globally. Rest assured, all information that can be found in the booklet can also be found on My Cunard, including shore experiences, e-tickets and luggage labels. We look forward to welcoming you on board soon.
Pre-voyage Documents for guests who have not chosen to go green and print them online will be sent directly to the guest's address as shown on the booking.
Bookings without the address information will have the pre-voyage documents sent to the travel advisor.
Guests & travel agents will receive an email at approximately 40 days prior to embarkation, informing them that their eTicket is available, with reminders to generate, print and bring their eTickets to check-in. The email contains direct links to My Cunard for ease of access - Early e-tickets are not available.
In the Pre Voyage Document packet, the guest will receive four luggage tags per booking, shore excursion guide, instructions on how E-Tickets can be retrieved, as well as new voyage details, visa, vaccine, and other important information. This mailing will be sent from Southampton, England approximately 70 days prior to voyage departure.
If there are two guests who live at different addresses & against one booking reference, both guests will receive a copy. (As long as at the time the information is posted both guests have different addresses against their booking).
Please note guests traveling on other promotional fares will not receive the above via post, this can be viewed via My Cunard.
Answer
US and Canadian guests are only able to book via our websites (www.cunardline.com.us / www.cunard.co.us)
Answer
After your booking is created, you can log into My Cunard and make modifications, or contact the Customer Service Department at Phone Numbers: 800-528-6273 (Travel Agents) or 1-800-728-6273 (Direct Guests).
Answer
Your on board amenities will be included in your on board account and delivered to your room.
Answer
Depending on availability and the promotion booked you may be able to choose another location. It is necessary to contact the customer service team at 1 800 728 6273
Answer
All complimentary benefits as part of the Cunard Fare are fixed and do not increase/decrease if you were to change your cabin grade (changing to a higher or lower grade of cabin).
If you have booked at a time where we offered on board spending money, in addition to the Cunard Fare benefits, the amount can increase/decrease if you were to change your cabin grade. This can be the case if, for example, you were to upgrade your cabin.
Please note that this will not apply to any complimentary or reduced fare upgrades. Should you receive a complimentary or reduced fare upgrade, the amount of benefits will not increase.
Answer
To see if you have opted in to create your own personalized eDocs, simply log on to My Cunard and then select "Your Holiday Information" from the "Travel Documents" menu. If you can select items to print, this means that you have opted in to create your own personalized eDocs.
Please note - Late Saver or other promotional fare bookings and bookings made within 21 days of departure will be automatically opted in to create eDocs.
Answer
eDocs and Automatic eDocs are pre-cruise information which you can download via My Cunard. They include general information about your cruise and ship, life on board, useful things to know, port information along with shore excursion information, visa & vaccination information, gift & celebration collection & luggage labels.
If you have opted to create your own eDocs (you do this by downloading the above information via Cruise Personalizer), you can revert this by calling our Customer Contact Center at 0344 338 86480.
Some fares are automatically opted in to view all pre-cruise information this way. This is part of the booking conditions and cannot be reversed.
Answer
In light of current restrictions, and the evolving situation we find ourselves in, we have currently paused sending pre-voyage booklets to all our guests globally. Rest assured, all information that can be found in the booklet can also be found on My Cunard, including shore experiences, e-tickets and luggage labels. We look forward to welcoming you on board soon.
Pre-cruise information is sent to the lead passenger once a stateroom has been allocated, approximately four weeks prior to departure date; however all pre-cruise information is accessible via My Cunard approximately 12 weeks prior to departure.
Should you wish, you can request another copy to be sent to you (excluding those on Late Saver or other promotional fares) by calling our Customer Contact Centre on (800) 728-6273.
If your booking is with a travel agent, please check with them to see if it has been sent to your travel agent.
Answer
If a guest lives overseas but has a U.K. address, we can book them directly (as a U.K. booking). However, if a guest lives overseas and does not have a U.K. address, this must be booked through the international team.
This must be booked under their U.K. address and the guest must be made aware that, in the event of a medical landing or emergency, we will only repatriate them to their U.K. address.
U.K. Terms and Conditions apply.
Insurance
The guest must have insurance with the adequate level of medical coverage. Most insurance policies will only cover you for medical repatriation to the country you have booked the holiday through (the U.K.) but they would need to check this with their insurance provider.
Answer
No, insurance is optional and can be purchased through Cunard.
Answer
If you are unable to retrieve the cancelation confirmation we have sent you, please contact our Customer Contact Center at 0344 338 86480 who will be able to resend the confirmation to you.
Answer
- Bookings made on the Cunard Fare will have their cabin allocated where possible approximately 42 days prior to sailing. Should you make a booking after this date, you will be allocated a cabin between approximately 14 - 28 days prior to sailing.
- Bookings made on the Early Saver Fare will have their cabin allocated where possible approximately 28 days prior to sailing, but can be up to the day before.
- Bookings made on the Saver Fare will have their cabins allocated where possible approximately 14 days prior to sailing, but can be up to the day before.
Changing allocated cabin
Early Saver Fare - Once allocated, we should not offer a cabin change; however, if it is to resolve a customer service issue, please speak to your Team Coach for authorization.
Saver Fare - Cabin allocated will be in the grade booked or higher and once allocated, guests do not have the option to change it.
After D-14, new guarantee bookings will usually be allocated on a daily basis.
The last time we will berth guarantees is the day before sailing for any late bookings.
Luggage Labels
- Only once a cabin has been allocated can luggage labels be printed via My Cunard.
- Cabins will be allocated as per the above time scales, which means guests will be able to print luggage labels in time for their cruise
- If a cabin has not been allocated (which will be rare), guests can use their passport and booking reference to confirm their booking at both the luggage labeling facility and check-in.
- If guests are unable to access their luggage label before departure, there will be a labeling facility at the Terminal. We recommend luggage should arrive pre-labeled to facilitate speedy service.
Answer
From outside your home country, phone +44 20 8666 9389 textphone +44 20 8666 9562
From within your home country, phone 020 8666 9389 textphone 020 8666 9562
Email international.dept@allianz-assistance.co.uk Quote ref: Holiday Extras HX018
Answer
A Future Cruise Deposit (FCD) allows guests to secure the onboard booking benefits to apply to a future booking without having to commit while on board.
Benefits
By securing an FCD you will receive Onboard Spending Money when you make your next booking*.
Onboard Spending Money:
6-9 nights on board
Grill Accommodation = $200 USD
Balcony Accommodation = $150 USD
Inside / Outside Accommodation = $100 USD
Sailings of 10 nights or more
Grill Accommodation = $400 USD
Balcony Accommodation = $300 USD
Inside/ Outside Accommodation = $200 USD
*You do not have to take your cruise within this year. The FCD has to be applied to a booking within 1 year.
The OBC is based on nights spent on board and does not include travel to and from the vessel.
On board spending money can be spent in the on board shops, bars, spa and shore excursions.
Cost
Each Future Cruise Deposit costs £175** per person and payment is taken via a credit / debit card. You can purchase Future Cruise Deposit(s) via credit / debit card by visiting the Future Voyage Sales desk on board.
When you come to book your next cruise holiday, the £175** you paid for your FCD will be deducted from your deposit amount and you will be required to pay the difference (to make up the 15% deposit which includes any flights, hotels and transfer packages). The FCD will show as a payment received against your new booking.
**For guests who book through our German Market please note the Future Cruise Deposit is €250 Euros per person.
Please note some fares will be required to pay the full balance at the time of booking, these types of fares are not combinable with FCDs.
This benefit is available exclusively to you during your cruise and it is not available for purchase afterwards.
Who can purchase an FCD?
FCDs can only be purchased by guests traveling on board. Guests traveling on board cannot purchase an FCD for a friend or family member that is not traveling.
Validity
FCDs are valid for 1 calendar year. The FCD should be applied to a future booking within the calendar year. If the FCD is not used within this timescale, the FCD is canceled. The life of the FCD cannot be extended and refunds of unused FCDs are not available.
How to book
The Future Cruise Deposit (FCD) is added to your Unique Reference Number (also known as URN or Cunard World Club membership number) ready for when you come to place your booking.
Once you have chosen your cruise you can book by speaking to our Customer Contact Centre (please visit our website for contact details) or by speaking to your Travel Agent.
You will need to quote your unique reference number (also known as a URN or Cunard World Club membership number) at the time of booking to ensure Future Cruise Deposit is applied to your booking.
Terms & Conditions
- Each person on the booking must have an FCD in order to secure the OBC
- FCDs are loaded against the passengers URN. When you have decided on a cruise, this can be booked either through a Travel Agent or Directly with Cunard Line, this doesn’t have to be through your existing Travel Agent.
- Combinable with the Cunard Fare and Early Saver Fares only (subject to the cruise of your choice being available)
- An FCD can only be purchased on board Cunard, they are not available from P&O Cruises.
- They are non-transferable and cannot be transferred between brands (e.g. between Cunard Line and P&O Cruises)
- They may only be used against new bookings
- They can be used against a cruise of any duration or value
- Future Cruise Deposits cannot be redeemed against Net Rate, Flat Rate, Late Saver or any other promotional fare
- *Must be used within 1 calendar year of the date of creation
- Cunard Line standard booking conditions will apply
- on board spending money cannot be redeemed for cash
- Cannot be refunded or transferred if you cancel your booking
- Each person on the booking can only use one FCD. You cannot have more than one FCD per person on a booking. If there are two people on a booking they must each purchase an FCD in order to receive the benefits.
Answer
A Redress Number is a unique number you can obtain from the U.S. Department of Homeland Security if you share the same name as someone on the U.S. watchlist and have experienced difficulties during your travel screening when crossing U.S. borders.
A Redress Number is a unique number that helps TSA eliminate watch list misidentification.
To apply for a Redress Number go to: https://trip.dhs.gov/.
Answer
Yes: if you are purchasing an Alternative Fine Dining venue via My Cunard, you have the option to select the date and time that you wish to dine.
If pre-purchasing via our Customer Contact Center at (800) 728-6273, you may only pre-purchase for cruises of eight days or more. You will only be able to pre-purchase the cover charge and select a date and time once you are on board.
Answer
If your car is parked at Cruise and Passenger Services, please contact them directly to arrange a convenient time for collection.
CPS - 0345 071 3939
info@cruiseparking.co.uk
If you are unable to collect your car on your original disembarkation date, please rest assured that your car will be safely stored in the car park until you are able to make further arrangements.
Answer
Yes for US and Canadian guests for same day transfer.
Answer
On Board.
On your final night on board you will be asked to pack your luggage and leave it outside your stateroom.
We recommend that you do not pack valuables, fragile items, and medication. Your luggage will be taken from outside your stateroom and will be waiting for you to identify and reclaim in the cruise terminal.
For fly cruises, your luggage will be transferred to the airport (if you have flights booked with us).
In the Cruise Terminal.
Arriving into Southampton.
Your luggage will then be transferred ashore and will be placed in deck order making it easy to locate. There will be porters available to assist you and there will also be trolleys for you to use.
When traveling on a back-to-back voyage.
We would ask you to place all small loose items in your suitcase/bags and leave your clothing hanging on the hangers. Our Assistant Housekeeper would then transfer all your belongings/clothing to your new stateroom.
Answer
With Cunard's White Star Luggage Service™ provided by Luggage Forward®, your bags can be collected from your home and delivered to the ship, and then back home again once you disembark. To schedule your shipment, please visit the Luggage Forward website or call Luggage Forward directly on one of the following numbers:
- USA or other: +1 920 231 5114
- UK: +44 (0)33 0808 1294
- Italy: +39 06 97629508
- France: +33 1 76 54 28 07
- Spain: +34 518 88 93 48
Answer
If you find you are missing your luggage, you should first seek assistance from staff in the luggage hall who will try to locate your luggage. If your luggage has not been located then proceed to the luggage enquiries office (within the luggage hall) and complete a missing luggage form.
After disembarkation is completed we will then look at the luggage that is leftover and the reports of missing luggage and try to work out who has taken the wrong luggage. The guests concerned will be contacted to advise them they may have taken the wrong luggage home.
If you take an item of luggage that is not yours, please contact The Baggage Handling Company who will arrange for the item to be returned to the correct passenger. If you have left your luggage at the terminal, The Baggage Handling Company will return your item at a cost at the same time.
Should you have any further queries regarding missing luggage in Southampton, please contact The Baggage Handling Company or email info@thebaggagehandlingcompany.com.
If you have lost/left luggage at an overseas cruise terminal please contact our Customer Service Department on (800) 728-6273.
If you have used Cunard's White Star Luggage Service™ and your luggage hasn't yet arrived, please contact Luggage Forward® directly on one of the following numbers:
- USA or other: +1 920 231 5114
- UK: +44 (0)33 0808 1294
- Italy: +39 06 97629508
- France: +33 1 76 54 28 07
- Spain: +34 518 88 93 48
Answer
If you have a future booking then please visit My Cunard to make any amendments.
However, if you do not have a future booking please visit the Cunard members area and once signed in you can amend your address. Please note you will need to register for an account the first time you use the online member's area.
Alternatively please call the Contact Cunard Customer service at 1800 728-6273 and one of our Personal Cruise Experts will be able to make the amendments to your records.
Answer
Guests & travel agents will receive an email at approximately 40 days prior to embarkation, informing them that their eTicket is available, with reminders to generate, print and bring their eTickets to check-in. The email contains direct links to My Cunard for ease of access - Early e-tickets are not available. Your E-Ticket will only be available to print from My Cunard through the Travel Documents section, once you have completed your personal immigration details and your cabin number has been assigned to you. If you are less than 40 days to departure and you have not yet received an email advising your E-Ticket is available and you have completed your personal immigration details and your cabin has been assigned please call our Customer Contact Service at Phone Numbers: 800-528-6273 (Travel Agents) or 1-800-728-6273 (Direct Guests) or your travel agent.
Answer
This means that your stateroom has yet to be allocated. You are guaranteed to be allocated, at least, the grade of stateroom you have booked. This could be situated on any one of the decks that offer that grade of cabin and can be allocated at any time from the date of booking until the day before sailing.
For example, you may book a BC grade guarantee stateroom, which means you will be allocated at least a BC grade stateroom or higher, which could be situated on any deck.
If you have a preference of stateroom grade and where you would like to be positioned on the ship, you will need to book this stateroom. We are unable to take any requests for cabin location when booking on a guarantee basis.
Answer
Please refer to your booking confirmation for your final payment due date.
If you have any questions or queries regarding the due date please contact us on (800) 728-6273.
Answer
You may make a new booking on board with the On board Cruise Sales Managers.
You may only book either directly or by using your original Travel Advisor who made the booking you are traveling on.
The first two guests on each booking receive On Board Credit, the amount of which is dependent on the length of the voyage and the type of stateroom booked.
Sailings of 6-9 nights:
• $200 per person credit in Grill categories
• $150 per person credit in Balcony categories
• $100 per person credit in Inside & Outside categories
Sailings of 10-24 nights:
• $400 per person credit in Grill categories
• $300 per person credit in Balcony categories
• $200 per person credit in Inside & Outside categories
Full World Voyages and Voyages of 25 nights or longer:
On board bookings for the Full World Voyage or Voyages 25+ nights will receive a 3% discount and a 10% deposit with no additional payment due until final payment.
On board Sales bookings are combinable with standard Cruise Sale programs. Offer is not combinable with custom group quotes, Net/Net Fares, Flash, Sailing Soon Savings, Consultant, Interline, Incentive, Negotiated, Friends & Family Fares, Flash Promotions, Last Minute Deals and other fares offered inside final payment.
Future Cruise deposits expire four years from the date of issue and are fully refundable.
On Board Credit or discount only applies to the lower berths.
** Please note, single guests paying a single supplement will receive double On Board Credit. For example, if they book a Grill stateroom on a 6-9 night voyage, they will receive an On Board Credit of $400.
Answer
Yes, it is possible to book a hotel if you are booked on a voyage only cruise. Transfers are not included but would also be available.
Please contact our Customer Contact Center for further information on 0344 338 86480.
Answer
You can book airport hotels through Holiday Extras via My Cunard in the "Getting there and Back" section. Once you have made a booking, Holiday Extras will email a booking confirmation confirming the hotel details, directions, dates and times booked.
Answer
My Cunard is an online tool which is available 24 hours after a booking is confirmed.
You can use My Cunard to view a whole host of essential information relating to your upcoming cruise, including:
- Full voyage itinerary, which will incorporate any pre-purchased products and services
- Visa and vaccination requirements
- Embarkation and disembarkation arrangements
- Shuttle bus information
- On board Gift Packages information
You can also:
- Amend bed configuration
- Amend evening dining preference (Select Price and Cunard Fare only)
- Collate and print an eBrochure
- Provide us with necessary passport, next of kin and travel insurance information
- Retrieve and print E-Tickets and Luggage Labels
- Print and complete the Cunard registration form, required by those traveling with children who would like to use the children’s facilities
- Pre-purchase products and services:
| Product | Approximate on sale date |
| Shore excursions | Up to one year prior to departure |
| Select dining venues N.B - not all venues are available to pre-purchase |
Up to four months prior to departure |
| Drinks and gift packages | Any time |
Please note, the pre-purchase window closes 3 days prior to sailing. After this time, all further bookings, modifications and cancelations must be handled on board.
Answer
We require a minimum of 72 hours’ notice to arrange a gift (the order can be made pre- or mid-cruise as long as the order is made 72 hours prior to the date you wish the gift to arrive), with the exception of flowers, where the notice period may vary.
To place an order please call our Customer Contact Center at 0344 338 8631. All gifts must be paid for at the time of placing the order via credit card or debit card.
Answer
The majority of our gifts can be arranged for a date of your choice, which will be required from you at the time of placing the order. Please ensure that there is sufficient time (all gift orders require at least 72 hours' notice prior to delivery with the exception of flowers, where the notice period may vary) for the recipient to take advantage of the item you have purchased.
There are certain items that can only be booked for the day of departure, so if the cruise has already sailed you may need to choose an alternative. For more information, please see the Gifts and Celebrations section.
Answer
We do not issue confirmation of gift orders; your bank statement is proof of purchase.
Please see our Gift Guide for available products and services
Answer
<p>Should you need to cancel your booking, any pre booked gifts, packages or shore excursions including pre paid Internet will be refunded when the booking is cancelled.  </p>
<p>Land Tours and certain shore excursions (please see - <a title="Is there a cancellation charge for shore excursions?" href="mfxanswer:on-shore/canx_shorex">Is there a cancellation charge for shore excursions?</a>) are non refundable or have different refund terms, therefore please check with our Cunard Customer Service before making the cancellation.</p>
<p>To cancel your booking, please contact Cunard Customer Service at (800) 728-6273 or speak to your travel agent.</p>
<p> </p>
Answer
A number of facilities will be available to you when you embark the ship, for example, some restaurants, cafes, pools, the library, and some 160 bars will be open.
Because of legal and tax reasons, the casino, shops and spa will remain closed until we are 12 miles from British waters.
Answer
Children who are under 2 years old at disembarkation, traveling in a 3rd or 4th berth will not pay a fare to sail, however they will still be assessed the Taxes, Fees and Port Expenses. Any child regardless of age sailing in a first or second berth will pay full fare.
For up to the minute details on any voyage, please check our <strong><a href="http://www.cunard.co.uk/cruise-search/book-a-cruise/">Find & Book </strong> page, call Cunard Customer Service at (800) 728-6273, or speak with your Travel Agent.
Please visit our <strong><a title="Cunard Whats included" href="http://www.cunard.co.uk/cunard-experience/why-cunard/whats-included/">What's included </strong> page to find out more about what is included in your cruise fare and question <a title="What facilities are available for children on..." href="mfxanswer:life-on-board/childrens_club">What facilities are available for children on board ?
Answer
If your itinerary includes a call into South Africa, or you are joining or leaving the ship in South Africa and you are traveling with children, then there are specific immigration requirements that you will need to fulfill.
Answer
For guests in a group of 16 people* or more, we can offer a group booking promotion. The terms and conditions and benefits available will depend on the size of the group, therefore, for full details, please call our Customer Contact Centre please visit our website for contact details.
(* minimum group size to be 16 guests occupying lower berths)
Group bookings are combinable with Cunard Fare and Early Saver Fares but not combinable with Late Saver or other promotional fares.
Answer
If you are receiving an error message when inputting details into My Cunard please check to see if you have booked via the Cunard office in the US. If your booking has been made via the US office then travel insurance details will not be required on your booking. We would advise you contact your travel agent via the US or the Cunard US office for further assistance.
Answer
If you are receiving an error message when inputting your personal details please check you have not entered alphanumeric symbols such as +, (, ). Please also ensure you have entered the correct format for your telephone number. This should be a standard eleven-digit number: e.g. 08954221111.
If you are experiencing further difficulties please call our Customer Service Department on (800) 728-6273.
If you have booked in the UK, Australia/New Zealand or Germany we would advise you contact your travel agent or call Cunard via the numbers below:
UK: 0344 338 8641
AU/NZ: 13 24 41 (AU) or 0800 543 431 (NZ)
DE: +49 40 415 33 555
Answer
Once you are logged into My Cunard, your 'To-Do' list is there to advise you of the mandatory details we require from you prior to departure. You can use the boxes on the 'To-Do List' to complete all compulsory fields. Once you have completed an item on the check list a green tick will display to the right hand side.
Answer
First and foremost, the guest should be directed to immediately advise an airline representative at the airport that he/she is a cruise passenger destined for sailing that day. Typically, airlines are able to arrange alternative flights at the airline counter for passengers to continue with their travel to the point of embarkation. Upon learning their new flight arrangements, passengers should immediately contact Cunard with the new flight information. UK Contact: En-Route Delays Guests may call the following UK phone number: 44-0-845-071-0300 - available 24 hours a day.
German, Austrian and Swiss guests may call 00800-180-84-180 for assistance.
En-Route Assistance - CREW For CREW enroute issues, please direct the crew member to contact the following number:
The emergency number (out of office hours) is :
1-310-418-6386 or ext. 32830 internally
Answer
In light of current restrictions, and the evolving situation we find ourselves in, we have currently paused sending pre-voyage booklets to all our guests globally. Rest assured, all information that can be found in the booklet can also be found on My Cunard, including shore experiences, e-tickets and luggage labels. We look forward to welcoming you on board soon.
Pre-voyage Documents for guests who have not chosen to go green and print them on-line will be sent directly to the guest's address as shown on the booking.
Bookings without the address information will have the pre-voyage documents sent to the travel agents.
Guests & travel agents will receive an email at approximately 40 days prior to embarkation, informing them that their eTicket is available, with reminders to generate, print and bring their eTickets to check-in. The email contains direct links to My Cunard for ease of access - Early e-tickets are not available.
In the Pre Voyage Document packet the guest will receive four luggage tags per booking, shore excursion guide, instructions on how E-Tickets can be retrieved, as well as new voyage details, visa, vaccine and other important information. This mailing will be sent from Southampton, England approximately 70 days prior to voyage departure.
If there are two guests who live at different addresses & against one booking reference, both guests will receive a copy (as long as at the time the information is posted both guests have different addresses against their booking).
Please note guests traveling on other promotional fares will not receive the above via post, this can viewed via My Cunard.
Answer
No, all standard cancellation fees will apply. If you have purchased Cunard Care you may file a claim.
Answer
No discount is given when you book consecutive voyages.
However when booking a logical voyage, which consists of 2 consecutive cruises sold as 1 voyage, with 1 booking reference and usually has a letter at the end of the cruise number (e.g. M123A) you can typically expect a saving as you are booking 2 holidays as 1, compared to if you were to book the 2 voyages individually.
If you were to book two or more consecutive voyages not classed as logical voyages, no discount is given. An air credit may be applicable when booking two consecutive fly cruises if one of the flights is not needed. For example, if you booked two consecutive Mediterranean fly cruises, the flight that would bring you home after the initial cruise wouldn't be needed, so a deduction from your fare might be applicable.
Please note that air credits only apply to the first two guests in each cabin.
Please visit our Find & Book page, speak to our Customer Contact Center at 0344 338 86480 or your travel agent to make a booking.
Please note that if traveling on consecutive cruises some elements of your initial cabin set up will only be provided when you embark on the first of your consecutive cruises.
Answer
Cunard is pleased to offer special military personnel On Board Credit program. This program is available to active military, retired military and disabled military veterans with proper identification in the following service divisions: United States Army, Navy, Air Force, Marines, Coast Guard, National Guard or Reserves, Canadian National Defence, United Kingdom Military Personnel, Royal Australian Navy, Army, Air Force, and Royal New Zealand Navy, Army or Air Force.
Cruise length On Board Credit amount per qualified passenger
- 6 days or less: $50 USD
- 7 - 13 days: $100 USD
- 14 days or longer: $250 USD
Restrictions.
This offer is good for the qualified military person only and does not apply to third/fourth-berth passengers. This offer is combinable with other On Board Credit offers. This offer is non-transferable. This offer cannot be used for casino credits/charges and the hotel and dining service charge. This offer is combinable with most cruise fares. Some restrictions apply. Applications to receive this benefit must be made no later than 14 days prior to the cruise departure date.
For any questions regarding this offer, contact (800) 728-6273.
To request this benefit, please download and complete the application and submit together with a copy of the required proof of eligibility indicated below. Please ensure that the documentation provided has the Social Security Number blacked out and it is not visible.
Submit via e-mail, fax or mail.
Email: militarybenefit@cunard.com
Fax: (661) 753-1394
Mail: 24303 Town Center Drive, Santa Clarita, CA 91355 U.S.A.
Requests will be handled within 7 days. Once your request has been processed, an updated booking confirmation will be forwarded to your travel advisor.
Answer
Yes, you can cancel your voyage without incurring a cancelation fee when the cancelation is made outside of the final payment due date.
Please note, if you wish to cancel a voyage of 30 nights or less, departing on or before December 31, 2021, please visit the Interim Cancelation Guarantee page for details.
For all other voyages, please see the Passage Contract for the cancelation schedule.
Answer
The E-Ticket is a ticket for both the voyage and any flight, scheduled or chartered, booked through Cunard. No additional flight documentation is required.
It is increasingly important when traveling abroad, especially to destinations outside of Europe, to travel with proof of return arrangements. All guests should arrive at check-in with their E-Ticket documentation, their valid passport, and any visas required to travel.
Answer
You can view your purchased shore excursions by logging in to My Cunard and following the simple steps below:
Select the ‘Going Ashore’ tab from the top menu and then select ‘Purchased Shore Excursions’ from the drop down list.
The excursions that you have purchased will then appear on screen. From here you can cancel or amend your shore excursion bookings.
Answer
You can view your purchased shore excursions by logging in to My Cunard and following the simple steps below:
Select the ‘Going Ashore’ tab from the top menu and then select ‘Purchased Shore Excursions’ from the drop down list.
The excursions that you have purchased will then appear on screen. From here you can cancel or amend your shore excursion bookings.
Answer
The safety and security of our ships is paramount and, as such, you are prohibited from carrying certain items onto our vessels. Security screening of you and your baggage will be conducted each time you board the ship and if you are found in possession of any of these items they may be permanently confiscated. This list is not exhaustive and any other items may be refused at the discretion of either the Port or Ship security staff.
The following items (this is not an exhaustive list) will not be allowed on-board:
- Any illegal narcotics/drugs including synthetic and designer drugs
- Medical marijuana (including CBD oil)
- All firearms including replicas, imitations and their components
- Air, BB or pellet pistols or rifles
- Any other projectile-weapon (e.g., paint ball guns)
- All ammunition
- All explosives, including imitation explosives and devices
- Electric streamers
- Fireworks, flares, pyrotechnics
- Sharp pointed weapons including throwing stars
- Knives with a blade longer than 2.75 inches / 7cm, any blade length that is prohibited by local laws/regulation and all concealed bladed weapons such as belt buckle knives, cane and umbrella knives/swords, pen knives, credit card knives, etc
- Open razors or scissors with a blade longer than 2.75 inches / 7cm
- Skean Dhus or Kirpans
- Spears or spear guns
- Crossbows, crossbow bolts and long bow arrows
- Blunt weapons including knuckle dusters, brass knuckles, clubs, coshes, batons, flails or nunchaku
- Items containing incapacitating substances (e.g. gas guns, tear gas sprays, mace, phosphorus, acid and other dangerous chemicals that could be used to maim or disable)
- Flammable substances and hazardous chemicals
- Any other item made, adapted or intended for use as an offensive weapon
- Stun devices
- Items not supplied by the Company containing any kind of heating element, such as but not limited to: immersion heaters, heating blankets, clothes irons, water heaters, coffee machines with heating / hot plates, etc.
- Any remotely controlled or autonomously flying devices, toys or drones
- Self-balancing hover boards, air wheels, scooters, or Segways
- Compressed gas tanks, bottles, cylinders including dive tanks, propane tanks and aerosol cans
- Emergency Position Indicating Radio Beacons (EPIRB), ham radios, communication scanners, hand-held radios, wide-band receivers, satellite phones, transformers, lasers and laser pointers
- Inflatables – with the exception of children’s swimming aids
- Medical gas bottles are allowed in connection with a certified medical condition but cannot be packed in baggage. Oxygen cylinders must be delivered to the pursers’ office and stored in a designated safe area
- Any items or amounts of currency prohibited by customs regulations
- Balloons - As part of our Ocean's Alive program and our continued commitment to do everything we can to help protect our environment and wild/marine life, we no longer use or allow balloons of any kind on board Carnival UK ships
Answer
Guests are strongly recommended to visit their healthcare provider to discuss their personal travel plans. Please take a copy of your itinerary including pre/post voyage travel with you so a full risk assessment can be made and appropriate malaria prevention advice given.
There is a risk of malaria in the following ports of call:
- Queen Elizabeth - Alotau, Rabaul, Papua New Guinea
- Queen Victoria - Puerto Quetzal, Guatemala
- Queen Mary 2 - Mormugao, India
Answer
Our ships do not offer a vet service and the ship's doctors are unable to assist should your assistance dog become ill on board.
Therefore, it is imperative that you consult your vet prior to your cruise for advice to ensure your dog is fit to travel. It may be a good idea to talk to your vet regarding motion sickness.
Answer
We do not encourage food and drink to be brought on board, as we would like to think that all your culinary desires are more than adequately catered for on our ships.
We recognize that there may be particular favorites or special dietary requirements that you may need to enjoy a holiday.
In limited circumstances we would allow you to bring food and beverages on board, but please note the following:
- Perishables are not permitted: although there are fridges in cabins these are not temperature monitored and we cannot guarantee that they will keep foods at the correct temperature for safety. All items must be strictly for personal consumption, kept wrapped or sealed and not allowed to create any risk to health or likelihood of pest infestation in cabins or any other areas. Personal items may not be cooked for you on board, stored in the main shops or in any food room refrigerator or freezer.
- You are advised to carry such items on board yourself rather than placing in your check in luggage to avoid any damage in the loading process.
Answer
Yes, if your booking has been made under one booking reference.
For bookings made over more than one booking reference, on board spending money cannot be transferred to the next cruise / sector.
Answer
On Queen Elizabeth and Queen Victoria, the Concierge desk can be found at the Grills Lounge, situated on Deck 11.
On Queen Mary 2, the Concierge Lounge is situated on Deck 9 however, the Grills Lounge is situated on Deck 7 outside the Grills Restaurant.
The Concierge lounge is open from 8am to 8pm.
Should you require any assistance with any aspect of your holiday, our Concierge Service will be happy to help you.
World Cruise.
Each ship completing a World Voyage will offer a concierge lounge for our Full World Voyage guests. The location will be advised once the guest is on board.
Answer
Yes, there is a weight restriction of 660 lbs when using a toilet on board.
Answer
Different stateroom types are given codes to distinguish them from each other. The first letter of the grade refers to the stateroom type, the second to signify their location on the ship.
The codes for the stateroom types are as follows:
- Queen Grill - Q
- Princess Grill - P
- Club Balcony - A
- Balcony - B
- Obstructed Balcony - C or D
- Oceanview - E
- Obstructed Oceanview - F
- Deluxe Inside - G
- Atrium View Inside - H
- Inside - I
- Single Inside - K or L
This should then be combined with the location code, deck height and ship location:
- A, Mid, Midships
- B, Mid, Mid-aft or Mid-forward
- B, Upper or Lower, Midships
- C, Upper or Lower, Mid-aft or Mid-forward
- D, Mid, Aft
- E, Upper or Lower, Aft
- E, Mid, Forward
- F, Upper or Lower, Forward
Neither of the letters in any code will relate to a specific deck. There are some exceptions to the above rules, and staterooms with a metal fronted balcony are coded as BU, BV, BY or BZ. Queens Grill and Princess Grill suites also sit outside this coding and a graded as Q1 to Q7 (Queens Grill) or P1 or P2 (Princess Grill).
Answer
Tea and coffee making facilities are available in all staterooms and suites on board Queen Mary 2, Queen Victoria and Queen Elizabeth.
Complimentary tea and coffee is also available from the buffet restaurant and via the room service menu.
Answer
We no longer accept traveler’s checks on board.
Answer
Our Medical teams on each ship closely monitor levels of illness. As soon as we see any evidence of raised levels of illness on board, we immediately take appropriate steps depending on the nature of the illness involved.
For example, where Norovirus is suspected, we initiate an extensive and thorough environmental sanitation program and provide help and advice to everyone on board.
In order to prevent the spread of any such outbreaks, we ask affected people to remain in their staterooms while contagious and emphasize the importance of regular and thorough hand washing, especially before eating.
In addition you will notice that before embarking the ship or entering dining venues on board, we ask everyone to use the hand sanitizing gels provided. In some instances we also serve food in order to reduce the risk of transmission from person to person.
Answer
Exchange rates are updated at the beginning of every voyage to ensure you pay the same rate throughout your voyage.
Answer
The Cunard Line fleet support Remembrance Day with poppy sale from reception leading up to and on the day. On the day we do broadcast a special address over the PA system followed by a minute of silence.
Answer
While we are unable to put a limit on any on board account prior to boarding, you are able to set a limit on any account by visiting Reception once on board.
You may set a daily or total limit and once the limit has reached, no further spending will be allowed on the card until the limit amount is changed or cleared.
Answer
Yes, however it will not be possible for you to play them within your stateroom.
For bagpipes, it would be preferable if you use a chanter to practice on.
It will be possible for you to play them in a show lounge or other such room from time to time pending that no shows or activities are scheduled there, and only between the hours of 10am and 10pm.
Please contact the Voyage Director when you embark and they will be able to advise you on which venues and what times would be most suitable for your practicing. Please be aware that there may on occasion not be a location available to you.
Please note that your instrument will contribute to your luggage allowance where applicable and should be stored in your cabin.
Answer
Yes, we carry life jackets for all ages.
Answer
We always monitor any such situation occurring in a location which has been planned as part of an itinerary on one of our cruises. Should we deem that the area has become unsafe for guests, crew and our ship, we would assess the situation and should it be necessary for the location be removed from the itinerary we would plan to replace with an alternative where possible. Should this situation arise, all guests concerned will be contacted to advise them of any change.
The safety and security of our guests and crew is our top priority.
Answer
Only folding bicycles or bicycles that can be disassembled are permitted on board (for shore use only) and must be stored in your stateroom ensuring that it does not hinder the opening arc of the door so that access can be gained in an emergency situation. Please be advised that you will be responsible for transporting your bicycle on and off the ship.
Please also note that we cannot allocate wheelchair accessible accommodation to guests bringing bicycles on board.
If you have a flight booked, please check with your air carrier as some may not accept bicycles on board the aircraft. There is no facility to hire bicycles on board our ships however there may be shore excursions involving cycling depending on the itinerary.
Please note, the above policy also applies to Tandem and Medical Tandem bicycles.
Answer
Hotel Entertainment.
- 3 Gold Stars - Entertainment Manager
- 2.5 Gold Stars - Assistant Entertainment
- 2 Gold Stars - Musical Director, Production Manager, Youth Manager
- 1.5 Gold Stars - Entertainment Host (Senior)
- 1 Gold Star - Entertainment Host (Junior), Assistant Youth Manager, Assistant Manager Production
- None - Guest Entertainers, Dance Couple, Show Company Manager, Show Company Cast
Hotel Food and Beverage.
- 3 Gold Stars - Food and Beverage Manager
- 2.5 Gold Stars - Food and Beverage Manager, Food and Beverage Services Manager, Executive Chef, Senior Restaurant Manager, Bars Manager, Inventory Manager
- 2 Gold Stars - CDC (Buffet/Prod/Grills), Restaurant Manager
- 1.5 Gold Stars - Gallery Manager, Sous Chef (production), Sous Chef (Buffet), Chet Patissier, Head Baker, Head Butcher, Chief Sommelier, Head Wine Waiter, Assistant Manager Bars, Assistant Manager Inventory
- 1 Gold Stars
- None
Hotel Housekeeping.
- 3 Gold Stars - Housekeeping Manager
- 2 Gold Stars - Assistant Housekeeping Manager (Butlers and Suites)
- 1 Gold Star - Laundry Manager, Night Housekeeper, Deck Housekeeper, Crew and Public Area Housekeeper
- None - Senior Laundryman, Laundryman, Tailor, Laundry Assistant, Night Team, Steward, Butler, Housekeeping Assistant, Crew and Public Area Team, Kennel Master (Queen Mary 2), Florist, Assistant Florist.
Hotel Management.
- 4 Gold Stars - Hotel General Manager
- 3.5 Gold Stars - Senior Doctor.
- 3 Gold Stars - Housekeeping Manager, Food and Beverage Manager, Entertainment Manager, Hotel Operations and Retail Manager
- 2.5 Gold Stars - Hotel Auditor
Hotel Operations and Retail.
- 3 Gold Stars - Hotel Operations and Retail Manager
- 2.5 Gold Stars - Customer Services Manager
- 2 Gold Stars - Finance Manager, Shore Excursions Manager, Administration Manager, Night Duty Manager, Communications Manager
- 1 Gold Star - Reception Manager, Events Manager, Flights Manager
- None - Revenue Partners Staff, Shore Excursions Assistant Staff, Port Presenter Staff, Loyalty and Future Cruise Sales Staff, Guest Computer Service Manager, Librarian, Receptionist, Night Receptionist, Concierge Receptionist, Printer
Crew Office Function.
- 3.5 Gold Stars - Human Resources Manager
- 2.5 Gold Stars - On board Trainer
- 2 Gold Stars - Crew Services Manager
- 1.5 Gold Stars - Assistant Manager Payroll Services
- <1 Gold Star - Assistant Manager Crew Services
- None - Administrator (Crew)
Answer
We offer slight alterations/repairs on board. Please see the price list below:
- Button repair/replacement - no charge
- Alteration to pants, leg etc - $10.00
- Sleeve alteration - $13.50
- Waist Adjustment - $15.00
- Zipper replacement - $25.00
- Jacket and dress body alteration - $25.00
- Long dress length adjustment - $32.50
- General mending - $20.00
Answer
If on board spending money is only on one booking and not the other it cannot be transferred to the next voyage. It must be used on the voyage that the credit has been applied to.
Answer
We can only take cats and dogs in the kennels on board Queen Mary 2's Transatlantic Crossings. However, service animals (guide dogs etc.) are permitted on all cruises.
Answer
Queen Mary 2 has 22 lifeboats which can carry 150 people per boat. There are also 60 life rafts, which can carry 37 people per raft, plus 2 fast rescue craft. Queen Mary 2 is certified to carry 4,400 people (3,108 guests and 1,292 crew members). Life boats are located on Deck 8. Life rafts are located on Deck 7.
Queen Victoria has 16 lifeboats which can carry 150 people per boat. There are also 47 life rafts, which can carry 35 people per raft, plus 2 fast rescue craft. Queen Victoria is certified to carry 3,200 people (2,218 guests and 992 crew). Life boats are located on deck 4. Life rafts are located on Deck 3.
Queen Elizabeth has 16 lifeboats which can carry 150 people per boat and 2 dual purpose lifeboats/rescue boats which can carry 27 people. There are also 47 life rafts, which can carry 35 people per raft. Queen Elizabeth is certified to carry 3,272 people (2,175 guests and 1,097 crew). Life boats are located on deck 4. Life rafts are located on open Deck 3.
In the event of an emergency, please go to your dedicated assembly station on board. Details of how to locate your assembly station are found on the back of your stateroom door.
Answer
No, in New York due to immigration legislation, guests are required to disembark the ship so that U.S. officials can ensure there is a zero head count on board.
All guests regardless of nationality, disembarking or in transit will need to clear U.S. Immigration in the terminal. Guests may re-embark again once there is a zero guest count on board. This will take approximately 30-40 minutes.
Answer
A traveler crossing the International Date Line eastbound subtracts one day, or 24 hours, so that the calendar date to the west of the line is repeated after the following midnight.
Crossing the International Date Line westbound results in 24 hours being added, advancing the calendar date by one day.
The International Date Line is necessary to have a fixed, albeit arbitrary, boundary on the globe where the calendar date advances in the westbound direction.
Please see your voyage itinerary to see if and how you are affected by the International Date Line.
Answer
For the safety, comfort and enjoyment of our guests, smoking (including electronic alternatives) is not permitted in staterooms, on stateroom balconies or in public rooms. You will find designated areas on the open decks, where smoking is permitted. The only exception to this is Churchill’s Cigar Lounge, which is reserved for cigar and pipe smokers only. This policy is designed through direct feedback from our guests and is for the safety and comfort of all guests.
All restaurants are non-smoking, and this includes outdoor dining alternatives.
Smoking is not permitted in your stateroom/suite or on your balcony.
Electronic cigarettes.
Electronic cigarettes and vaporizing devices, including those which do not emit smoke, are permitted in designated smoking areas only.
Traveling to the United Arab Emirates, Please note that the use and possession of electronic cigarettes is illegal in the United Arab Emirates. If you are arriving and/or leaving the country by plane, please be advised that any electronic cigarettes will be confiscated at the airport and you may face a penalty. If you are visiting any UAE ports as part of your cruise, please do not take electronic cigarettes ashore.
Answer
All public spaces are designated as non-smoking within the ship, with the exception of designated smoking areas. On the open decks, designated areas will be clearly signposted and noted in the Daily Program.
All restaurants are non-smoking, and this includes outdoor dining alternatives. Smoking is not permitted in your stateroom/suite or on your balcony.
Churchill’s is a lounge dedicated to cigar and pipe smokers all day.
Electronic cigarettes and vaporizing devices, including those which do not emit smoke/vapor, are permitted in designated smoking areas only.
Traveling to the United Arab Emirates. Please note that the use and possession of electronic cigarettes is illegal in the United Arab Emirates. If you are arriving and/or leaving the country by plane, please be advised that any electronic cigarettes will be confiscated at the airport and you may face a penalty. If you are visiting any UAE ports as part of your cruise, please do not take electronic cigarettes ashore.
Answer
You are advised to still register a credit or debit card at check-in even if you intend to settle your on board account in cash. Please note you will be asked to enter your 4-digit pin number for verification.
Your on board account must be kept in credit at all times to enable you to continue to make purchases on board. You may add credit to your account at any time by visiting the Reception desk.
Should your account no longer be in credit, it will be frozen and you will be unable to make any purchases until it has a credit balance. If, however, you have a credit or debit card registered this will ensure that the account is not frozen. You will then be able to continue to make purchases and to add cash to your account at your leisure.
We are unable to accept:
- Money transfers to the ship (other than gift credits; however these are non-refundable and cannot be taken out as cash) either prior to embarkation or while on board.
- Personal checks, traveler’s checks or prepaid credit cards
Any unused cash on your account can be refunded back to you at the end of the cruise by you visiting the reception desk prior to disembarking. Any credit due to be returned to you will be clearly shown on your final statement which will be delivered to your cabin on the last night of the cruise.
Answer
You can exchange your money on board into local currency for most ports of call. There are however certain ports when the ship is unable to carry local currency. In such cases, the ship will advise which currency is best to take ashore.
Please remember that we can only accept back the currencies we sell on board and only in the denominations that we sell.
Foreign currency can be charged to your account if you have a credit card registered or if your account has sufficient cash credit to cover the transaction.
There is a daily limit on all currency transactions of U.S. $500 against a registered credit card. This is to ensure that we comply with money laundering regulations. We are unable to accept either personal checks or traveler’s checks. We are also unable to accept €500 notes at any time for currency exchange transactions.
If you require cash for any reason while you are on board you may charge this to your account. There is a daily limit of U.S. $500 against a registered credit card.
Answer
Duty free items purchased on board via the shops.
It is not possible to consume duty free alcohol in your cabin or around the ship. All duty free alcohol purchases will be retained by the shop and will be available for collection on the last full day of your cruise.
It is possible, however, to consume duty free tobacco products in the designated smoking areas.
Duty free items are not available on any cruise that only visits countries within the EU.
You may alternatively purchase alcohol from the room service menu to enjoy in your stateroom or from our Gift Collection to enjoy both in your stateroom and restaurants.
Answer
Yes, we offer a variety of drinks packages on board as detailed below. If you would like to book a package please call the Customer Contact Centre to place your order. Pre ordered items will require payment at time of ordering and will not be charged to your on board account.
*Please note that all items / prices are subject to change and availability and where applicable, alternatives may be offered.
World of Drinks - Cunard Drinks Options
Premium Non-alcoholic Drinks Option
Beers, Wines & Spirits Terms & Conditions
Specialty Hot Drinks Terms & Conditions
Premium Non-alcoholic Drinks Terms & Conditions
Soft Drinks Terms & Conditions
Guests who have purchased a package that has since been discontinued will have this honored on board. Alternatively, should you wish to upgrade to the new drink options, the discontinued drinks package will be refunded against the purchase of new drinks options on board.
Wine collections from $299.
Guests can choose a tailor-made collection of either six or twelve bottles from one of two distinctly different yet exquisite wine collections; The Commodore Collection and The Captain's Collection. A full brochure is available from the Sommelier team detailing each collection from which guests will make their selections.
Captain's Collection: $299 (6 bottles), $560 (12 bottles)
Commodore Collection: $395 (6 bottles), $715 (12 bottles)
*Prices are subject to change
Wine tasting.
Wine tasting is available from $35.00* per person. Chief Sommeliers on board create wine tasting packages which are influenced by the cruise and itinerary and will be subject to availability. To take advantage of these packages, please contact reception once on board.
Please note that these packages are non-refundable and may not be exchanged for another item, or for on board credit.
*subject to change
Room service.
Single bottles of wine or champagne can be pre ordered from our Gifts Collection and spirits can be ordered via room service.
For sample menus available on board, please see the question How much are drinks on board?
Answer
On board you will find an enticing selection of international premium brands and vintages from around the globe. The prices of drinks on board are similar to London hotels, restaurants and bars. Our spirits are available in a choice of 1oz (29.6ml) or 2oz (59.1ml) measures and there is an enhanced premium mixer offering.
Whether you are starting the day with an illy coffee, making the most of the sunshine on deck with a classic cocktail or getting ready for a night out on board, Cunard offers a wide variety of bars and lounges to suit your tastes. In your stateroom you will find a minibar and 24 hour room service menu.
All bar prices on board are in US Dollars and subject to a 15% service charge.
Below you will find a selection of drinks menus showing the variety on offer in our bars and lounges on board:
- Queen Mary 2 Carinthia Lounge Evening
- Queen Mary 2 Wine list
- Queen Elizabeth and Victoria Golden Lion
- Queen Victoria and Elizabeth Gin & Fizz
- Queen Victoria Chart Room Evening Menu
- Queen Elizabeth Café Carinthia
We offer a selection of non alcoholic beverages including:
- Soft drinks
- Non Alcoholic Cocktails
- Alcohol Free Beer & Wine
General Information
A 15% service charge is automatically added to your purchases, which is shared amongst the beverage staff. Naturally, you are free to tip any member of the crew over and above these amounts, at your discretion.
Answer
Yes, it is possible to arrange a taxi in some ports of call.
Alternatively, we offer an exciting range of shore excursions which can be pre booked via My Cunard or booked via the tours desk on board.
Ports of call.
If you wish to book a taxi for a port of call you are visiting, please speak to the Reception Desk. It is not always possible to pre book a taxi in all ports of call; reception will be able to confirm if this is possible or if there will be taxis along the quayside.
Alternatively our on board Shore Excursions Team may also be able to arrange a private car booking for you. Please enquire once on board.
Southampton.
Please speak to reception who will be able to arrange a pick up for you at Southampton. There is a taxi rank at each cruise terminal in Southampton.
New York.
We do not offer taxi bookings in New York, but please rest assured that there are hundreds of taxis upon arrival in New York.
Answer
There is a resident chiropractor on board Queen Mary 2.
There is a doctor on board who can help with minor ailments and procedures. A range of massage treatments are available from the spa. Guests should be reminded that they should have adequate medical insurance before traveling, as services from the Medical Team can be expensive.
You can email the ship directly at qmhspa2@cunard.co.uk if you wish to make requests for services.
Answer
Via Mobile Phone
As mobile phone service is available on board our ships, the easiest and possibly fastest route will be to send an SMS text or call their usual mobile phone numbers. When ships approach port and land-based mobile phone service again becomes available, the ship's service is switched off. Most mobile phone providers have agreements with the ship's service provider, Telenor. Costs are usually higher than when making an international call to or from a mobile phone.
Via Email
Guests on board can access their own personal email account connecting to the Internet while on board, using either their own mobile device/tablet/laptop via WiFi or using a computer in the ship's Internet Center. There are charges for internet usage and these are the same whether using WiFi or a ship's Internet Center computer.
If you do not have a personal email address and want friends and family back home to be able to contact you, you can give them one of the below email addresses and we will pass the message on to you. A small charge (approximately $1.50) will be applied to the on board account.
The email needs to include your name and cabin number within the subject line of the email.
Contacting Crew Via Email
If you are a friend or relative of a crew member please contact them via their personal email account.
Via Ship's Satellite Telephone
It is very easy to call our ships at sea from the UK. Callers are connected to the Purser's desk and calls may be received any time whether the ship is in port or at sea, as long as there is a satellite connection. Please be aware that it may take some time to locate the guest and bring them to a phone. If guests are not in their stateroom, a message will be taken and delivered to their stateroom.
The procedure for sending a fax to our ships is the same. Please find the relevant telephone and fax numbers below:
- Queen Mary 2 - 00 870 773 235 723 or 00 870 331 062 710
- Queen Victoria - 00 870 764 817 752 or 755
- Queen Elizabeth- 00 870 765 067 260 or 263
If calling from outside of the UK, please call - 001 732 335 3272
If calling from the US, please call: +1 (877) 266-0985
Please note that there may be times where the ship is not receiving a satellite signal, which may result in you being unable to contact the ship for a short period.
All prices listed below are subject to change. Please check with your service provider for accurate costs.
Please be aware that a connection via Satellite can be very expensive, at around £6 per minute. You will be charged by the min and as soon as the phone starts ringing. Please refer to your phone provider for confirmed details of costs.
You will also be required to "press the pound sign on your keypad" when entering details. For those based in the U.K., the pound sign is equivalent to the hash (#) key.
If you experience difficulties contacting the ship, in case of emergencies, you may call our Customer Contact Center on 800-728-6273
Answer
Yes, should you wish to call a friend or family member in another stateroom all you need do is dial their stateroom number from the telephone in your stateroom, free of charge. If they are not in their stateroom a voicemail message may be left.
Answer
Most people find their cell phones work well at sea, because this is a satellite service. On occasion, signal strength can vary, but you should be able to do all the usual things – make and receive calls, send text messages and photos.
If you see Telnor on your cell phone's display, this means you are using International Marine Roaming and the cost of making and receiving calls and texts will be added to your cell phone bill, not your ship account.
Your service provider should be able to give you a breakdown of all charges. Please note that charges for "pay as you go" can vary to those of contract phones on the same network.
There may be occasions that your phone will not be able to find a signal.
Please note - Prior to sailing, guests may need to contact their cell phone providers to ensure International Roaming is enabled.
Answer
All of our ships are WiFi enabled so you can access the internet on your own devices or via our terminals in the library or ConneXions. Satellite internet packages are available to purchase pre-cruise or once on board.
You can also use your roaming partner - when near shore - or the MCP network - when at sea. Charges for these connections are set by your network service provider and will be added to your cell phone bill rather than your on board account. Please contact your normal service provider for data allowance and costs.
Satellite internet packages.
We are currently updating the satellite internet service across our entire fleet. Due to the nature of the changes being made to our satellite internet service, at present, we are unable to confirm which packages will be available on board during your holiday - this information will be available from your ship. What we can guarantee however, is that as a minimum, for a $45 satellite internet credit, you will receive 120 minutes of satellite internet time. Head to the Library or ConneXions on board to confirm your satellite internet package and redeem your credit – find out more in our Gift Catalog. Once you have booked your holiday, visit My Cunard to find out how to purchase internet credit.
Once on board, your internet credit can be used to purchase a satellite internet package - your ship will confirm which type of internet package is available. You can also buy internet packages at any time during your cruise. To do this, open a browser on your device, log on to the ship’s WiFi and follow the instructions. Alternatively, pop along to the Library or ConneXions; a good option if you need a little help.
You can use your satellite internet package on any device, but not simultaneously on multiple devices. It is not possible to wire your device into an internet connection on board.
If you are on a back-to-back (two or more consecutive) voyage(s) please note that the satellite internet service may be unavailable during turnaround days when the ship changes from one voyage to the next.
Free internet for the management of medical devices on board.
Guests requesting free internet on board to manage their diabetes with continuous glucose monitoring devices will be entitled to 1 x 100 minute Internet Voucher for each 7 days upon request from Reception on board.
Connection speed.
While we strive to provide the best possible internet service for our guests, it should be noted that the “at sea” performance does not match “at home” expectations and the service will be slower than terrestrial connectivity.
We are unable to provide a guaranteed speed due to a number of factors that impact performance. These include:
- Concurrency level (number of users utilizing the system)
- Latency
- Geographical location
- Physical blockage
- Weather (both in the vicinity of the ship and at the terrestrial landing station)
- Satellite congestion
- Territorial bandwidth restrictions
- On board WiFi infrastructure variations
Access to email.
You are able to access your own personal email account by using the internet facilities as detailed above. If you do not have an email account, our Guest Computer Services Manager will be happy to help you set one up using the provider of your choice.
Printing and scanning.
You can print pages in the Library or ConneXions; a small charge per page will be added to your on board account. If you require a document to be digitally scanned, please speak to the Purser’s Desk.
Complimentary internet time for Cunard World Club members.
- Gold tier members of the Cunard World Club receive up to two hours of complimentary internet time per voyage
- Platinum members receive up to four hours of complimentary internet time per voyage
- Diamond members receive up to eight hours of complimentary internet time per voyage.
Free packages for World Club members must be purchased in the normal way and will then be refunded at the end of the cruise. The free usage is per voyage, except on world voyages when it will be refreshed at the end of every financial sector. Any inquiries about World Club usage will be dealt with in the Voyage Sales Office in the Grand Lobby on Deck 1.
Internet station opening hours and locations.
The internet stations are open 24 hours a day. Assistance is available at various times throughout the day and evening.
Internet stations are located in the following areas:
- Queen Victoria - The Library on Deck 3 (24 hours) and Cunard ConneXions Classroom on Deck 1 - (9am-7pm, except when learning sessions are taking place)
- Queen Elizabeth – The Library on Deck 3
- Queen Mary 2 – Cunard ConneXions iStudy on Deck 2
Stay connected - calling home.
Most people find their cell phones work well at sea. You’ll see ‘MCP’ or ‘90112’ if you’re connected to International Marine Roaming. Charges are added to your cell phone bill. You can also use your stateroom phone to make calls; charges will be added to your on board account.
Skype and video calling connections.
The restrictions with available satellite connectivity and bandwidth make the use of Skype and other video calling (Facetime etc.) extremely unreliable and we do not recommend their use on board.
Answer
You can direct-dial ashore worldwide from your stateroom.
Phone calls are charged $4.95 per minute due to being a connection through the ship's satellite phone and will be charged to your on board account only (subject to change).
Should you have difficulties, staff in the Business Center will be happy to assist you.
Please contact your supplier for details on calling from the ship using your cell phone.
Answer
Yes, all ships will have a Rabbi on board during this time.
Answer
It is permissible to wear such items of clothing during the daytime; however please refer to our What to Pack web page for evenings on board.
It should also be noted that some countries may have rules against this sort of attire such as Barbados where it is illegal due to this matching the uniforms worn by security services.
Restriction to wear camouflage clothing:
- Barbados
- St. Kitts
- Dominica
- Grenada
No restrictions to wear camouflage clothing:
- Curacao
- St. Maarten
Answer
Your Cunard experience starts the moment you arrive at your embarkation port, with porters waiting to collect your luggage before you head off to check in.
After check in you will board one of our magnificent ocean liners to be greeted by members of the ship’s company and experience the stunning view of the Grand Lobby before you.
You’ll then be shown to your luxurious stateroom where you can freshen up and meet your stateroom steward. They are there to ensure every detail of your stay on board is taken care of.
Once you’ve unpacked you’re free to explore the ship. Of course, if you’re a guest in one of our Queens Grill suites, your butler will be unpacking for you.
After a relaxed lunch you can head off to further explore the ship or return to your stateroom to unwind before sail away.
After a short safety drill, make your way up on deck to enjoy a glass of Champagne as your voyage to exciting destinations begins.
Answer
Yes, simply ask your stateroom steward / butler who will take your shoes away and return them shined.
This service is complimentary to all guests.
Answer
All three of our ships have Twinings tea available in all staterooms.
Answer
Yes, a number of coat hangers are provided in the wardrobes - the amount of which can vary, however you are welcome to bring your own should you wish.
Answer
There is a retractable drying line in the shower of each stateroom.
Answer
The stateroom electrical systems on board are not designed to take high current capacity items.
Stateroom hair dryers are provided for the comfort of the guest, these are specially bought for the ships and are of lower current ratings and thus compatible with the ships electrical systems.
You can also find irons in our laundries on board and are free of charge. Please note, you are not permitted to bring irons on board with you.
Personal extension leads are not permitted on board unless to be used with essential medical equipment (e.g. CPAP and nebulizer machines). These will be checked for electrical safety along with your piece of medical equipment prior to sailing.
Surge protected extension leads are not accepted in any circumstances as they interfere with the ship's electrical distribution.
Answer
Yes, you can obtain stateroom keys for other staterooms as long as both parties agree to them being issued and have the request registered. Please ask on board at the Reception Desk and they will be arranged.
Answer
There is an air conditioning control panel in each stateroom which allows you to control the temperature in your own stateroom between approximately 66 and 80 degrees F
The average temperature of the interior areas of the ship is around 66 degrees F.
Answer
We do not supply waterproof bedsheets, however you are welcome to bring your own.
Answer
Pillows.
Standard pillows are of a hollow fiber construction, made by Calderon.
Duvet.
The duvets are made of cotton hollow fiber by English Trading with a tog rating of 10.5.
Sheets.
Sheets are made from polycotton by Calderon. You may request sheets and blankets instead of duvets this can request up to 3 days prior to your sailing date by calling our Customer Contact Center. Within the 3 days prior to sailing please make your request with your stateroom steward once on board.
Anti-allergy.
Please note we do not have anti-allergy bedding on board our ships, however if you do have an allergy to washing detergent then we can make arrangements for this. Please contact our Customer Contact Center.
Mattress topper.
We do not supply mattress toppers, as the mattresses on board all ships are all of a high quality and therefore a mattress topper should not be required.
However, we can provide a duvet over the mattress; if this is required this can be arranged with your stateroom steward once you are on board.
The items listed are not available to be purchased.
Answer
There are no weight restrictions on the upper pullmans, however there is a weight restriction on the bunk ladder of 285 lbs.
The upper pullmans are “shock tested” to approximately 660 lbs.
Any passenger can sleep in a upper pullman. Please bear in mind the bed is elevated, therefore a lower cot may be suitable for children/babies.
You will be unable to have a king-sized bed configuration in the stateroom if any of the upper pullmans are in use.
Answer
On each ship, Queens Grill Suites have a separate shower and bath (except Q5, Q6 and Q7 grades on Queen Mary 2 which have a shower over the bath).
Princess Grill Suites have a shower over the bath.
All other grades are shower only.
Answer
Bed linen will be changed every three days but can be changed daily, if requested.
Answer
Queen Victoria.
Grand Suite (Q1) 6194; three small glass top table, four dining chairs, one rectangle stone table, two chairs, two stools/ottomans, two single loungers and one double lounger.
Grand Suite (Q1) 6203; two small glass top table, four dining chairs, one rectangle stone table, two chairs, two stools/ottomans, two single loungers and one double lounger.
Grand Suites (Q1) 7142, 7159; three small glass top table, six dining chairs, one rectangle stone table, two chairs, two stools/ottomans, two single loungers and one double lounger.
Queens Suites (Q5) 4188, 4189, 5189, 5190; one large white table, two square small tables, two loungers and two recliner chairs.
Queens Suites (Q5) 8162 & 8163; one large white table, one round small table, two loungers and two recliner chairs.
Master Suites (Q2) 7070, 7085; one round stone table, two small glass top table, four dining chairs, two lounge chairs and two stools/ottomans
Penthouses (Q3) 4099, 4101, 4104, 4106, 5101, 5103, 5106, 5108; two stools, one large white table and two recliner chairs
Penthouses (Q3) 6104, 6106, 6109, 6111; one large white table and two recliner chairs.
Queens Suites (Q6) 5191, 5192, 5194; one large white table, two square small table, two loungers and two recliner chairs.
Queens Suites (Q6) 8164, 8165, 8166; one large white table, one round small table, two loungers and two recliner chairs.
Suites 7036, 7037, 7038, 7039, 7040, 7041, 7042,7043, 7044, 7045, 7048, 7050, 7051, 7052, 7053, 7063, 7078, 7080, 7082 ,7084, 7086, 7088, 7093, 7095, 7097, 7099, 7101, 7103; one large white table and two recliner chairs.
Queen Elizabeth.
Grand Suite Q1 - one dining table with 4 chairs and cushions, two chaise lounge with cushions, two chairs, two ottomans and two tea tables with glass top.
Master Suite Q2 - one dining table with two chairs and cushions, two chaise lounges with cushions, two chairs, two tea table with glass top.
Penthouse Q3 & Q4 and Queens Suites Q5 & Q6 - two reclining chairs with ottomans, one tea table.
Princess Grill Suites P1 & P2 - two reclining chairs with ottomans, one tea table.
Club Balcony and Balcony- two dining chairs and one tea table.
Queen Mary.
Britannia Grade - two dining chairs and one tea table.
Answer
Deck 14 - The Lookout.
Features:
- Observation platform accessed via sports deck with view over the ship's bow
- Standing room only for approximately 50 people
Day use - observation - 24 hours
Night use - observation - 24 hours
Deck 11 - Observation Deck.
Features:
- Almost 360-degree observation deck overlooking bow of the ship
- Standing room only for approximately 100 guests
Day use - observation - 24 hours
Night use - observation - 24 hours
Answer
We are unable to send gifts to crew members on board, including gifts purchased from our Gift Collection brochure. All gift purchases from the Gift Collection are applied to guest bookings.
We currently have no way of taking payment for a gift for a crew member.
Answer
Butlers are on board for our Queens Grill guests. They can assist with packing and unpacking, room service, assist with bookings, cocktail parties in your suite and cleaning the room. All butlers have a beeper and there is always a butler on duty between 7am and 10pm.
Answer
Yes, The Royal Court Theater can be found on each ship.
Located on decks 1, 2 and 3 on board both Queen Elizabeth and Queen Victoria with a capacity of 850 seats per theater.
Located on decks 2 and 3 on board with a capacity of 1,094 seats.
Each theater also has a number of wheelchair spaces, available on a first come - first served basis. It is not possible to pre book these spaces or any of the seats in the theater (with the exception of private boxes as detailed below).
Private boxes - Production Show Evenings.
Guests on Queen Victoria and Queen Elizabeth can experience private boxes.
Celebrate special evenings in the Royal Court Theater with our Theater Box program. You will be offered finger desserts and champagne cocktails in a private lounge area. At performance time, you will be guided to your private box, where bar staff will serve you chocolates and Laurent-Perrier champagne. You can make a reservation via the Purser's Office.
Please note reservations close at 3pm on the day of the performance. A charge of $55 USD + 15% Service Charge per couple applies, which will be added to your on board account.
Private boxes - further information.
If the theater is showing a comedian, film or other such entertainment the boxes are complimentary and available on a first come, first serve basis. It is not possible to reserve a box or any seat in the theater prior to embarkation.
Please note that Queen Mary 2 does not have any Royal Boxes.
There are steps that lead down into each box. However there are 2 boxes which are wheelchair accessible. A guest may join you, however please note that space is restricted to one wheelchair and this may lead to guests feeling a little cramped.
Performances.
During a typical 14-night cruise you will have the opportunity to see up to 6 Cabaret performers and up to 5 Production Shows. All shows are played twice on the same evening, usually at 8.30pm and 10.30pm, once for the first dinner sitting and once for the second dinner sitting.
Full details of the acts, shows and performances will be made available to you once on board.
If you are traveling on a back-to-back voyage i.e. Southampton - New York and then New York - Southampton, the productions and guest speakers are alternated so you should have the option to see different productions on each voyage.
There is no set opening time for the theater; it will open for individual events which can vary day to day. Please see the daily program, your on board newspaper for entertainment events and times.
*Prices subject to change and inclusive of service charge
Answer
Prior to Cruise.
Amendments and cancelations are currently unavailable on My Cunard.
On Board.
Spa treatments and services can be amended or canceled on board. 24 hours’ notice must be provided to avoid incurring a 50% cancelation charge.
Answer
Liquor and tobacco at duty free prices are available on board all three Cunard vessels.
Duty Free Liquor products sold via the shops will only be available to take home. You may order via the shops (detailed below) at any time throughout the cruise and orders will be available for collection at the end of your cruise (you will be given details where and when you can collect your orders). The shops are shut when the ship is in port.
You can also purchase duty free tobacco from the shops at any time during your voyage and can take the tobacco products away immediately for consumption on board or take ashore purposes.
Queen Mary 2 - Mayfair - Deck 3
Queen Elizabeth - Royal Arcade (Deck 3)
Queen Victoria - Cunardia - Deck 2
Intra-EU Voyages
(Voyages visiting only Countries within the European Union)
On intra-EU voyages we are unable to sell any duty free liquor or tobacco for on board consumption or to take ashore via the shops.
Price guarantee
On all three Cunard vessels, the shop offers a price guarantee on liquor and tobacco purchases. We guarantee the shop will be cheaper than any comparable outlets - including any shops ashore during the voyage. You will need to be able to provide proof of the cheaper price from recognized retailers. Online price comparisons are not included. If you have already purchased on board the shop will refund you the difference back onto your on board account. If you have not yet purchased and have proof of the cheaper price ashore the shop will price match for you.
Answer
A wide range of swim wear is available in the on board shops as well as items such as sunglasses, hats, bags, snorkels and masks (not flippers).
Other essential items such as sun cream are also available.
Answer
Queen Mary 2 and Queen Victoria.
U.K. daily newspapers are not available on board however we do offer ship's newspaper which is compiled from a selection of news stories from around the world and U.K.
The newspaper is available in a number of languages, including French, German, Spanish and Japanese. It is available from reception or can be delivered to your stateroom upon request.
Queen Elizabeth.
U.K. daily newspapers are not available on board however, we do offer ship's newspaper; Britain Today and Daily Mail which is compiled from a selection of news stories from around the world and U.K.
There are newspapers available in a number of languages, including French, German, Spanish, Dutch, Portuguese, Norwegian and Japanese. It is available from the Purser's office or it can be delivered to your stateroom upon request.
You can also keep up to date with the news via the internet.
Answer
We stock a wide range of sun lotions on board. We have factors 4, 6, 8, 10, 12, 15, 20, 30 and 50+. The prices range from $6.50 to $30. The complete list is below:
Lancaster Face Brnz SPF15 50ml / 1.6 fl. oz.
Lancaster Self Tan Bronze Milk
Lancaster Sport FaceBody SPF20 75ml / 2.5 fl. oz. Pump
Lancaster Sport Mist SPF15 125ml / 4.2 fl. oz. Energize
Lancaster Sun Oil Free Gel SPF10 150ml / 5.0 fl. oz.
Lancaster Sun Oil Free SPF15 150ml / 5.0 fl. oz.
Lancaster Sun Tan SPF15 200ml / 6.7 fl. oz.
Lancaster SunBeauty SPF15 50ml / 1.6 fl. oz. Face
Lancaster SunBeauty SPF30 50ml / 1.6 fl. oz. Face
Lancaster SunTan SPF6 200ml / 6.7 fl. oz.
Lancaster Tan Maximiser 125ml / 4.2 fl. oz Face and Body
Lancaster TanDeepener SPF6 200ml / 6.7 fl. oz.
Malibu Aftersun 200ml / 6.7 fl. oz.
Malibu Aftersun 400ml / 13.5 fl. oz.
Malibu Aftersun Spray 200ml / 6.7 fl. oz.
Malibu Babes LipSlick Coconut
Malibu Babes LipSlick SBerry
Malibu Lipbalm SPF20+
Malibu Lipbalm SPF30
Malibu Miss Lipbalm SPF30
Malibu Scalp n Hair Protector
Malibu SPF12 200ml / 6.7 fl. oz.
Malibu SPF15 Dry Oil Gel
Malibu SPF20 200ml / 6.7 fl. oz.
Malibu SPF30 200ml / 6.7 fl. oz.
Malibu SPF4 Dry Oil Spray
Malibu SPF8 Dry Oil Spray
PizBuin 1Day SPF15 100ml / 3.3 fl. oz.
PizBuin 1Day SPF30 100ml / 3.3 fl. oz.
PizBuin Aftersun 200ml / 6.7 fl. oz. MOQ24
PizBuin Duo SPF10/20 Lotion MOQ24
PizBuin SPF 15 Lotion MOQ24
PizBuin SPF 6 In Sun Lotion MOQ24
PizBuin SPF10 n Sun Lotion MOQ24
PizBuin SPF15 150ml / 5.0 fl. oz. + AS 200ml / 6.7 fl. oz. MOQ12
PizBuin SPF15 Allergy Lotion MOQ24
PizBuin SPF30 Allergy Lotion MOQ24
PizBuin SPF30 In Sun Lotion MOQ24
PizBuin SPF50+ In Sun Lotion MOQ24
Please note, all items are subject to availability.
Answer
We are unable to sell an item to you if you have disembarked.
Answer
If you have purchased an item from a shop in the Caribbean Islands while on a Cunard voyage and it has proved to have been faulty, please contact the PPI Group on who may be able to assist.
Email: service@ppigroup.com
Telephone: 001 954 377 77777
Answer
If your child has a birthday while on board, please inform the Youth Manager who can be found at The Zone so they can help celebrate your child's special day.
Answer
A limited supply of diapers are available from the shops on board, however we would recommend that you bring your own supply or purchase them ashore locally, as we cannot guarantee stock.
Answer
Cunard cannot accept any child under the age of 6 months as a guest. We are unable to accept infants less than 12 months on any Full World Cruise, Exotic Cruises or Transatlantic Crossings.
Children pay the applicable adult per person fare when traveling as a first or second guest.
Infants aged between 6 months and 2 years accommodated as a third or fourth guest in a stateroom travel free on board. A nominal fee may be charged for infants between the ages of 6 months and 2 years traveling where transfers, hotel stays and air travel are involved, which we will discuss with you at the time of booking.
Guests aged 2 to 17 years of age traveling as a third or fourth guest in a stateroom pay the full fare less the relevant third or fourth person discount.
Please note that children under the age of 16 are not permitted to travel in a stateroom without an accompanying passenger who is aged 16 or over.
Children aged six months (or 12 months as detailed above) to 23 months are classed as infants.
Children aged two years to 17 years are classed as children.
Those aged 18 years or over at time of travel are classed as adults.
There is no maximum age to travel.
Answer
Theater - Children under the age of thirteen must be accompanied by a parent/guardian in the theater during productions shows. Unescorted children will not be permitted to enter the theater.
Casino - Entry into the casino is limited to guests over the age of 18, regardless of whether or not they are accompanied by a parent/guardian. (21 years while in U.S. waters).
Swimming pools - The swimming pools on board are unsupervised and children under 16 years are to be supervised by a parent or guardian while using the pools.
Whirlpools - The whirlpools on board are not to be used by children aged 8 and under, and children aged 8-16 must be supervised by a parent or guardian.
Gym, saunas and steam rooms - The minimum age for use of gym facilities including sauna and steam rooms, is 16 years of age with parental supervision or 18 years of age without supervision. Those under the age of 18 years of age should not use the weights section at all.
Nightclub - When in operation, children under the age of 16 are not allowed in the venues designated for the adult nightclub.
Other - Children may be required to have adult supervision while using certain rooms, further information on this can be provided when on board.
There may be time restrictions when children are no longer allowed in certain areas such as bars after midnight. These times and locations will be notified to you once on board.
Restricted areas (ship specific):
Queen Elizabeth:
- The Yacht Club - No children are allowed entrance to this venue after the hours of midnight.
Queen Victoria
- Hemispheres - No children are allowed entrance to this venue after midnight.
Queen Mary 2
- G32 - No children are allowed entrance to this venue after the hours of midnight. (21 years while in U.S. waters).
Answer
Children under the age of 16 years old are not permitted to travel in a stateroom without an accompanying guest who is aged 16 or over. Additionally, they must travel with a parent or companion aged 18 or over.
Answer
Yes, all of the terminals in Southampton provide a hearing loop facility.
Answer
We are unable to supply hospital style beds and guests wishing to bring/hire their own bed/mattress must ensure its meets the applicable IMO fire safety regulations.
Subject to the ships storage facilities compliant bed/mattresses can be hired through our recommended supplier Mobility at Sea.
Answer
If you are allocated to the Britannia restaurant, it would not be possible for you to dine in the Princess Grill or Queens Grill as these restaurants are reserved for those guests traveling in Princess Grill or Queens Grill suites. It is also not possible for you to upgrade to dine in Princess Grill or Queens Grill restaurants, unless you upgrade your stateroom prior to sailing.
If you wish to dine with other guests who are booked into a different stateroom category you would all need to be booked into the same stateroom category.
Answer
You can request to dine with an Officer at the time of booking; however this is not guaranteed and depending on the fare type you are booked on.
Answer
Due to the Captain's responsibilities, he/she may not always be available to dine in one of the main restaurants, therefore we can no longer request a seat at the Captain's table.
Answer
Tables for two people in any of the main dining rooms or Grills dining rooms are on a request-only basis.
Tables in alternative dining venues are allocated on a first come, first serve basis and we will always try to accommodate a table suitable for your requirements.
In buffet restaurants, you are free to sit at whichever table has suitable availability.
Answer
We would recommend you make alternative dining arrangements for that evening to ensure you do not need to rush to dinner.
Our alternative dining restaurants available on each ship offer a wide range of choice, alternatively you can dine in the buffet restaurant or your stateroom.
Answer
Carnival Corporation and its brands are committed to the safety, health and well-being of our guests and crew. We are in close contact with public health officials regarding the Zika virus alert that encourages precaution for pregnant women to avoid non-essential travel in impacted areas. Our brands will be providing booked guests with information on the Zika virus prior to their cruise. Pregnant women needing to cancel their cruise will be provided a future cruise credit (for them and their traveling companions) to rebook at a later time. As with any trip, whether by land, air or sea, travelers should check with public health authorities to be informed regarding health matters at the destinations they will visit, and exercise appropriate precautions. Should a passenger want to know more about Zika virus, they should contact their doctor or visit the CDC website at http://www.cdc.gov/zika/index.html. For guests who have questions during their cruise, we encourage them to visit with our healthcare professionals at the ship's medical center.
Answer
If you fall ill prior to embarkation and feel that you will be unable to join your cruise, please call our Customer Service Center at (800) 728-6273 or your travel agent if you have booked via one. All cruise cancellation fees apply. Can I transfer my booking to another cruise? No, however if you have purchased Cunard Care you can file a claim with Aon affinity.
If you fall ill on the day of your cruise and are unable to join your cruise, please call our Enroute Desk at (800) 576-1172 from the US or (+44) 0845 071 0300 from the UK. If you are unable to travel, your booking will be subject to fees.
Answer
Norovirus is an extremely common and highly contagious virus which causes gastroenteritis (an inflammation of the stomach and intestines). Symptoms of norovirus include nausea, vomiting and diarrhea. Some people may also experience headache, mild fever and abdominal cramps. It is sometimes known as the "24 hour stomach bug." Symptoms usually last between one and three days and generally resolve without treatment or long term consequences. The incubation period of the virus averages about 24 hours and people infected with the illness typically remain contagious for 72 hours after they have recovered.
Answer
No, US Port Authority Officials will not allow any non-ticketed guests inside the cruise terminal. Alternatively, the financially responsible party may contact Cunard Reservations (800) 728-6273 to add an on board credit to the booking to be used on board. In extreme cases, exceptions may be made. If necessary, please contact Cunard as soon as possible.
Answer
Yes, you will need to register your credit or debit card to the desired stateroom at check-in.
You will be charged for all on board accounts applicable to these staterooms at the of the voyage.
Answer
Providing your bookings have been linked together, the Maitre'D will endeavor to accommodate your request to dine together; however this cannot be guaranteed. Dining arrangements will be confirmed once on board.
Answer
If guests are booked to dine in the same category and cross-referenced, the maitre d' will do their best to seat the guests together during dinner. All dining is first come first serve, a request only, and cannot be guaranteed.
Answer
Yes. You can register a different credit card for each guest, or just use one card for all members in your party. The value of your on board account will be automatically charged to the registered credit card/s at the end of your voyage.
Answer
Yes, for events such as:
- Parties e.g. birthday celebrations, wedding anniversaries
- Meetings e.g. Masonic and cruise community
There is no charge to book a room; however any food and beverage requests will be charged to the on board account of the person arranging the cocktail party. If you wish to arrange an event, please speak to a member of our contact our Customer Contact Center at (800)728-6273. Inquiries for day usage will be discussed on a case-by-case basis. Please note that we are usually unable to accommodate functions for large groups on our 2-night voyages, please check with our Customer Contact Center before booking.
Answer
During your time on board, you’re certain to receive our famous White Star service from all of our crew. Additionally, there are many more people behind the scenes supporting those who look after you directly. For your convenience, a Hotel and Dining charge will be automatically added to your on board account.
This charge, which varies for Grills and Britannia guests, will be shared among those crew members who helped provide and support your holiday experience, including the restaurant and accommodation staff, stateroom and buffet stewards and others. You can amend these charges any way you wish by contacting the Purser’s Office once on board.
For all bar and wine purchases, a 15% service charge is added to your account and this is shared among the beverage staff. A 12.5% salon service charge is passed directly to the crew member who has looked after you. This charge is also automatically added to your on board account.
Naturally, you are free to tip any member of the crew over and above these amounts, at your discretion.
Answer
A Complimentary Internet Time Plan is available to our Gold, Platinum and Diamond World Club members. Terms and conditions apply.
Answer
You will find a guide on what to pack for your voyage here: What to pack.
Answer
Yes, you will find a small refrigerator in all grades of stateroom on board and are normally below thirty-nine degrees Fahrenheit.
The dimensions of the fridges are approximately:
Width 13.39 in
Height 17.72 in
Depth 9.84 in
Please note that some exceptions may apply on dimensions.
Answer
Yes. You will find a Bible in a bedside table drawer.
Answer
Both UK 3 pin and US 2 pin sockets are used on board. You will find a three pin socket next to a two pin socket.
The standard electrical supply in the United Kingdom is 50Hz (cycles) and 240V.
The supply on board all the ships are 220V / 110V / 60Hz.
Answer
All DVD players found in Suites on board are Region 1 which play U.S. DVDs (also including Canada, Bermuda and U.S. territories).
Answer
The International Maritime Organisation (IMO) provides the regulatory framework for the safe carriage of all guests and crew on board our ships. All furniture holds the appropriate IMO Fire Rating Certificate as required of ships at sea.
Therefore for safety reasons, guests are not permitted to bring any of their own items of furniture on board unless it has the approved IMO certificate. Examples of furniture would include, arm chairs, mattress and mattress toppers.
Our recommended supplier Mobility at Sea offer a variety of compliant mobility equipment available for hire.
Answer
A request for complimentary upgrade can be made at time of booking and anytime up to the departure date. Upgrades are based on many factors and cannot be confirmed. If multiple bookings are cross-referenced there is no guarantee that all bookings will receive an upgrade or that staterooms will be near each other or be on the same deck. If you receive an upgrade to a higher category you will not have the option of returning to your original stateroom if the upgraded location is not to your liking. Please take this into consideration if you chose to make your booking eligible for an upgrade.
Answer
Illuminations, found on deck 3 is a cinema/auditorium used for Cunard Insights and Planetarium Programs.
There are 473 seats plus 10 additional seats on curved sofas and 15 seats on the upper and lower level for disabled guests.
The theater turns into the only Planetarium at sea, which seats 150 guests, which shows approximately 4 times per sea day. Details will be advertised in the Daily Program. The planetarium dome allows the showing of high tech programs, including astronomy shows and virtual reality films.
Tickets must be collected from Cunard ConneXions and are limited to 150.
With the dome retracted, Illuminations is also used as a movie theater, showing matinee and evening performances.
Answer
As a guide, there are approximately two or three Gala Evenings per week.
On World Voyages there will be up to three Gala Evenings per week, as well as themed Balls scheduled throughout the voyage.
Details can be found on My Cunard. The evening dress code will be specified in your ship's Daily Program, which is delivered to your stateroom each day.
Answer
The dress code applies to most areas of the ship after 6:00 pm each evening. Please visit our What to Pack page to find out more.
Answer
Children under 18 do not have a dress code but should adhere to the daily dress code where possible.
Answer
No, if you wish to dress as per the theme of the evening you can, if not you can just dress for the type of evening (i.e. Smart Attire or Gala).
Answer
Yes, this is fine. However, please note that if wearing accessories such as ceremonial knives, then these must be imitation items.
Answer
QM2 and QV
Yes, gentlemen can rent tuxedos, including shirts, pants and dinner jackets, on board from the shops
Tuxedo packages range from $90 for one night up to $250 for 5 nights
We do not currently offer a rental service for ladies formal wear on board, however a range of women’s evening wear is available to purchase from our on board shops.
QE
Yes, gentlemen can rent tuxedos (pants and dinner jackets) on board from the shops
Tuxedo packages range from $130 for one night up to $250 for 5 nights
We do not currently offer a rental service for ladies formal wear on board, however a range of women’s evening wear is available to purchase from our on board shops.
Answer
We have no restrictions on any medals you have earned being worn on a Gala Evenings.
Answer
It is recommended that warm clothing be worn in layers with a breathable waterproof outer layer.
Items such as winter coats, waterproof pants, warm gloves, wool hats etc are always a good idea in colder climates where the weather can be inclined to be cold and/or wet.
Answer
National and religious dress including headdresses are allowed on board. Depending on the amount of the face covered by the headdress, guests may be asked to unveil for a security photo at check in and passing through security check points ashore and on board during the voyage. Some items of national dress such as ceremonial blades or swords are not permitted and guests should check our list of prohibited items.
Answer
The Queens Grill experience is designed around you. You’ll experience the very apex of luxury in ocean-going travel with every need personally taken care of by your Queens Grill butler.
From being on hand to unpack for you on arrival to serving your daily pre-dinner canapés, or arranging fresh flowers and organizing any drinks or dinner parties you might wish to host, your Queens Grill butler is there to make sure everything is just the way you like it.
Your primely-located and beautifully designed suite, one of the largest on board, will be your own private enclave of luxury for the voyage and comes complete with an inclusive mini-bar that will be restocked to your taste every day.
For breakfast, lunch and dinner, you’ll have a table reserved in the Queens Grill restaurant where the sublime menu is designed to whet every possible appetite. But should you not see what you want, our chefs will do their very utmost to create whatever takes your fancy.
For further details, please visit our dedicated Grills page.
Answer
There is no need to bring equipment such as the bowls themselves; however you are welcome to bring and wear your own Whites.
Answer
Yes, the daily program is issued in English as standard. However our French, German and Spanish guests will automatically receive this in their home language.
The daily program keeps you up to date on what is happening on board, including where and when shore excursions are departing from, opening times for the bars and restaurants, the entertainment for the day/night and much more.
Please note: you are unable to place a personal message in the daily program.
Answer
A book club will be held on all voyages with four or more sea days with a new book approximately every three months.
Books in the book club are available to hire on board via the library and are also available for purchase should you wish to make notes in the book, or take it home to read over again.
Of course, if you own the book already, you are more than welcome to bring this with you.
Answer
A range of sporting activities are available including:
- Table Tennis (All ships)
- Paddle tennis (The paddle tennis court is approximately 7m x 13m) (All ships)
- Shuffleboard (All ships)
- Quoits (All ships)
- Golf (Chipping, putting & target nets) (All ships)
- Hooplah (All ships)
- Darts (All ships)
- Baggo (Queen Victoria & Queen Mary 2)
- Croquet (Queen Elizabeth)
- Short Mat Bowls (Queen Elizabeth)
Sports equipment is provided free of charge and are available at their locations between 9 am and 5 pm. Organized tournaments and social play get together are advertised in the Daily Program
Answer
You will find a 50.7 fl. oz. bottle of mineral water in your stateroom upon arrival. Should you wish to consume this, $3.95* will be charged to your on board account. Further bottles are available upon request.
* Prices are subject to change.
Answer
Yes, we do offer vegan/vegetarian wines on board Queen Mary 2 and Queen Elizabeth. Please see our wine list for more details.
All wines are subject to change and availability.
Answer
All bottles of wine or champagne brought on board by guests for consumption in any of the ship's restaurants, bars or lounges are subject to a corkage fee.
Please be advised that guests are allowed to bring on board one bottle per person for special occasions.
Groups who want to supply their own wine for wine tasting seminars or for consumption in any of the restaurants, bars or lounges will be charged a corkage fee.
If a bottle of wine/champagne has been bought for you (on board) as a gift, please ensure you carry the gift card with you to avoid having the corkage charge applied to your on board account.
The corkage fee is $25.00 per bottle and will be charged to your on board account. (Corkage fee is subject to change).
Answer
Wherever possible, fresh milk (full fat, semi-skim & skim) is served for the first week of the cruise. Long-life milk is served when fresh milk is not available.
Answer
The tap water on our ships is drinkable. However, should you prefer we also offer a variety of bottled water for purchase on board.
Answer
Yes, the production manager will be happy to provide this for you. Please request this at reception or with a member of the production staff.
Answer
Pre-booking an Alternative Dining table
You may pre-purchase a table, selecting the date and time, at Steakhouse at The Verandah (dinner only, lunch is bookable on board).
Bookings can be made through My Cunard from around four months prior to embarkation and can be booked for any duration of cruise.
Simply log on using your first name, surname, booking reference and date of birth. Once you have logged in you should visit the Dining heading on the menu ribbon and click on Select Dining.
Pre-purchasing cover charges
In addition to the above, you may pre-purchase gift dining credit for use in the following restaurants by calling our Customer Contact Centre (please visit our website for contact details):
Queen Victoria - Steakhouse at The Verandah or The Lido Restaurant
Queen Elizabeth - Steakhouse at The Verandah or The Lido Restaurant
Queen Mary 2 - Steakhouse at The Verandah or Kings Court Restaurant
Pre purchasing of cover charges is only available for cruises of eight days or more.
Please note that by calling our Customer Contact Centre, you will only be pre-paying the cover charge and that choosing the time and date must be arranged on board. It is currently not possible to pre arrange a time or date in this way.
Booking should be made at least 72 hours before embarkation.
Prices and Menus
The cost of pre booking these restaurants can vary. Please see "How much are the cover charges in the alternative restaurants?" for details.
Examples of menus can be found under the question "Can I see an example of a menu?"
Answer
While you can be assured that your table is always reserved within your main restaurant, there are numerous other tempting options. Reserve a table at our alternative fine dining venues.
These are bookable either before you sail on My Cunard or once you arrive on board. Please see our question Can I pre-book dining? for details of which restaurants can be booked on board or before you sail.
All prices are subject to change and are per person, per occasion dining in a Select Dining restaurant.
Queen Mary 2.
Steakhouse at The Verandah - takes influence from both sides of the Atlantic, showcasing Prime USDA grain-finished New York Strip steak, Maine lobster and Alaskan king crab, alongside dishes celebrating British provenance such as Scotch grass-fed dry-aged beef and Salt Marsh lamb rack. Offerings from farther afield such as renowned Wagyu Beef from Australia also feature.
Lunch Menu - $25 per person**
Dinner Menu - $39.00 per person
A small supplement is payable on some dishes in addition to the cover charge.
Kings Court - Buffet-style dining throughout the day and into the evening. In addition, an area of this restaurant becomes a specialty dining area with table service.
Aztec (Mexican cuisine) $19.50pp
Bamboo (Pan-Asian cuisine) - $19.50pp
Coriander (Indian cuisine) - $19.50pp
La Piazza* - Italian cuisine
Smokehouse* - American cuisine
Evening buffet (non-themed) - Complimentary
Queen Elizabeth.
Steakhouse at The Verandah - takes influence from both sides of the Atlantic
Lunch menu - $25.00 per person
Dinner menu - $39 per person
Lido Restaurant - Buffet-style dining throughout the day and into the evening. In addition, an area of this restaurant becomes a speciality dining area with table service.
Aztec (Mexican) - $19.50pp
Bamboo (Pan-Asian cuisine) - $19.50pp
Coriander (Indian cuisine) - $19.50pp
La Piazza* - Italian cuisine
Smokehouse* - American cuisine
Evening buffet (non-themed) - Complimentary
Queen Victoria.
Steakhouse at The Verandah - takes influence from both sides of the Atlantic
Lunch menu – $25 per person offering a 3-course menu.**
Dinner menu - $39 per person offering a 3-course menu.
Lido Restaurant - Buffet-style dining throughout the day and into the evening. In addition, an area of this restaurant becomes a speciality dining area with table service.
Evening buffet (non-themed) - Complimentary
Aztec (Mexican cuisine) $19.50pp
Bamboo (Pan-Asian cuisine) - $19.50pp
Coriander (Indian cuisine) - $19.50pp
La Piazza* - Italian cuisine
Smokehouse* - American cuisine
**Lunch can only be booked once on board.
Charges - will be applied to your on board account which should be settled at the end of your voyage. Charges are per person and per occasion dining in a select dining restaurant. Although children are welcome to dine in these restaurants, we do not have specific menus for children however, requests will be accommodated where possible.
As alternative dining venues can be very popular, should you be unable to meet your dinner reservation, please notify us at least 12 hours before the time of your booking, to avoid the $8.00 cancellation charge. A cancellation charge will not be applied if transferring to a different time/date.
Purchasing the cover charge does not secure a date or time, you will need to confirm a date and time once you are on board.
Booking on board.
You can also make your reservation once on board by speaking to the Maître d, or via our new on board digital planner, My Voyage.
Whichever way you choose to make your reservation we suggest you make your booking as soon as possible to avoid disappointment.
You can view menus via My Cunard (before boarding) and My Voyage (when on board).
Answer
The exchange rate is set once a week on board.
Further information is available in the ship's daily news paper, a copy of which will be delivered to your stateroom daily during your time on board.
Answer
There is a small range of over the counter medications available from the shops on board each ship (Mayfair shop - Queen Mary 2 and Queens Arcade - Queen Victoria/ Elizabeth) such as Paracetamol and Sea sickness tablets. Should you require more specific medication there is a medical centre located on board.
Answer
The approximate cot sized used on board measure 27 inches x 39 inches.
Answer
Guests who are under 18 years of age are not permitted to purchase or consume alcohol on board.
However, whilst in U.S. waters, Cunard enforces and abides by the U.S. legal drinking age of 21 years.
Proof of age may be required.
Answer
Please see the below links for details of each restaurant's opening times. All times are approximate and further information will be provided in your daily newspaper, which is delivered to your cabin each evening.
Examples of menus can be seen via the question "Can I see an example of a menu?"
Queen Elizabeth
Queens Grill / Princess Grill / Britannia Club Restaurants - Waiter service
Breakfast:(Port day) 7:30 - 9:00, (Sea day) 8:00 - 9:30 (Disembarkation day) 6:30 - 8:00.Breakfast is waiter service.
Lunch: (Sea / Port day) 12:30 - 14:00, (Embarkation day) 13:00 - 14:00
Dinner: 1830 - 2100
Britannia Restaurant- Waiter service
Breakfast:(Port day) 7:30 - 9:00, (Sea day) 8:00 - 9:30
Lunch: (Sea / Port day) 12:30 - 14:00
Dinner: 1st sitting from 18:00, 2nd sitting from20:30
Steakhouse at The Verandah Restaurant - Pre book this restaurant- Waiter service
Lunch: (Sea days only) 12:30 - 13:30
Dinner: 08:00 - 12:00
Lido Restaurant (Buffet) - Pre book this restaurant
Breakfast: (Continental) 4:00 - 6:30 sea days, 6:00 port days,
Breakfast: (Port days) 6:00 - 11:30, (Sea days) 6:30 - 11:30
Lunch: 11:30 - 15:00, (Embarkation days) 12:00 - 18:00
Afternoon snack: 08:00 - 12:00
Dinner: 08:00 - 12:00
Alternative dining concepts: 08:00 - 12:00
Late evening snack: 08:00 - 12:00
Lido Grill
Lunch: 08:00 - 12:00
Queen Victoria
Queens Grill / Princess Grill / Britannia Club Restaurants - Waiter service
Breakfast: (Port day) 7:30 - 9:00, (Sea day) 8:00 - 9:30 (Disembarkation day) 6:30- 8:00.
Lunch: (Sea / Port day) 12:30 - 14:00, (Embarkation day) 13:00 - 15:00
Dinner: 08:00 - 12:00
Britannia Restaurant - Waiter service
Breakfast: (Port day) 7:30 - 9:30, (Sea day) 8:00 - 9:30
Lunch: (Sea / Port day) 12:30 - 14:00,
Dinner: 1st sitting from 18:00, 2nd sitting from 20:30
Steakhouse at The Verandah Restaurant - Pre book this restaurant - Waiter service
Lunch: (Sea days only) 12:30 - 14:00
Dinner: 08:00 - 12:00
Lido Restaurant (Buffet) - Pre book this restaurant
Breakfast: (Continental) 4:00 - 6:30 sea days, 6:00 port days,
Breakfast: (Port days) 6:30 - 11:30, (Sea days) 6:30 - 11:30
Lunch: 11:30 - 15:00, (Embarkation days) 12:00 - 18:00
Afternoon snack: 08:00 - 12:00
Dinner: 08:00 - 12:00
Bistro dinner: 08:00 - 12:00
Italian Trattoria pizzeria buffet: 12:00 - 17:00
Late evening snack: 08:00 - 12:00
Lido Grill
Lunch: 10:30 - 18:00 (Embarkation days) 12:30 - 18:00
Queen Mary 2
Queens Grill / Princess Grill / Britannia Club Restaurants - Waiter service
Breakfast: (Port day) 7:30 - 9:00, (Sea day) 8:00 - 9:30 (Disembarkation day) 6:30 - 8:00.
Lunch: 12:00 - 17:00
Dinner: 18:30 - 21:00
Britannia Restaurant - Waiter service
Breakfast: (Port day) 7:30 - 9:30, (Sea day) 8:00 - 9:30
Lunch: (Sea / Port day) 12:00 - 13:30,
Dinner: 1st sitting from 1800, 2nd sitting from 20:30
Steakhouse at The Verandah Restaurant - Pre book this restaurant - Waiter service
Lunch: 12:00 - 17:00
Dinner: 08:00 - 12:00
Kings Court - Buffet
Kings Court offers a variety of choice including:
Buffet Breakfast: (Continental) 0400 - 0630, (Port / Sea day) 0630 - 1130
Buffet Lunch: 1130 - 1500
Afternoon snack: 15:00 - 17:30
Buffet dinner: 17:30 - 22:00
The following are all Alternative Fine Dining held in the buffet of an evening with waiter service
Dinner - 19:00 - 21:00
La Piazza - Pre book this restaurant
Lotus - Pre book this restaurant
The Carvery - Pre book this restaurant
All times are subject to change with full details provided on board.
Answer
Yes, we offer a variety of drinks packages on board as detailed below. Please note, there are currently different drinks packages available on different ships. If you would like to book a wine/coffee package, please call the Customer Contact Center (please visit our website for contact details), to place your order. Pre ordered items will require payment at time of ordering and will not be charged to your on board account.
*Please note that all items / prices are subject to change and availability and where applicable, alternatives may be offered.
Soft drinks package - Queen Victoria and Queen Elizabeth
Soda: Pepsi, Diet Pepsi, Lemonade, Soda Water (Draught from the post mix dispenser)
Orange, Apple, Grapefruit, Pineapple, Tomato and Cranberry. Poured juices only, package excludes: Folkingtons bottled juices and freshly squeezed orange juice.
Size: regular or small
Availability of specific brands and flavors may vary by ship or venue on board. Soft drinks packages can be purchased on board.
Please note, the soft drinks package is only available on cruises of 4 nights or more.
Coffee card - Queen Victoria and Queen Elizabeth
A coffee card is available to pre-purchase for Queen Victora at a cost of $40* which allows guests 10 regular coffees once on board. Speciality lattes, liqueur coffees, hot chocolate, extra flavours/toppings, larger sizes are not included.
For Queen Elizabeth, a hot drinks package is available to purchase for the duration of your voyage at a cost of $8.50 a day*. This package includes Tea Forte Signature Pyramids, tea over ice and regular illy caffe coffee. Please ask on board for details and to purchase the package.
*Prices are subject to change and gratuity charges apply in addition.
Queen Elizabeth, Queen Victoria, and Queen Mary 2.
Various wine packages and World Voyage Wine Collections are available to book before your cruise or once you arrive on board (15% gratuity is included in these prices). Wine packages can be consumed either in the restaurant or in your cabin. Please note loyalty discount will not be applied when purchasing wine packages.
Can I take a bottle of wine/champagne on board to drink in a restaurant and would a corkage fee apply?
A world of drinks – Queen Mary 2
A range of new inclusive drinks options is now available to buy on board Queen Mary 2. The range includes a Beers, Wines and Spirits Option ($69* per person per day), a Premium Soft Drinks Option ($29* per person per day), a Soft Drinks Option ($10* per person per day) and a Speciality Hot Drinks Option ($15* per person per day). These prices are inclusive of 15% bar service charge. More details of these options and associated terms and conditions will be provided on board by your bar teams. These options are currently only able to be purchased on board and are available until midnight on the second day of your voyage – for voyages of five nights or more.
Wines, Beers and Spirits (new) - $69 per person per day
Our most comprehensive selection; the Beers, Wines, & Spirits option, includes an incredible array of beers, wines by the glass, spirits, liqueurs, and cocktails up to $11 per serving*, as well as all the benefits of the Premium Soft Drinks option detailed below. Guests will also receive a 20% discount on drinks above $11, all bottles of wine, and large bottles of water.
*Wine will be served in 150ml measures and spirits will be served in 1oz measures with mixer of your choice (double measures for spirits and premium mixers are available on request). Alcoholic drinks are limited to 15 beverages per 24-hour period (6 a.m. to 6 a.m.).
Premium Soft Drinks (new) - $29 per person per day
Unlimited access to a wide variety of soft drinks, small bottled waters, freshly squeezed juices, speciality hot drinks and hand-crafted zero-proof mocktails. Plus a 20% discount on any other non-alcoholic drinks not included in the Premium Soft Drinks Option, such as large bottles of mineral water, deluxe juices and smoothies.
Soft Drinks (new) - $10 per person per day
Unlimited draught soft drinks, selected fruit juices, squash and cordials.
Speciality Hot Drinks (new) - $15 per person per day
Unlimited illy speciality coffees, Tea Forté infusions and hot chocolates.
Wine Collections (existing) – from $299
Guests can choose a tailor made collection of either six or twelve bottles from one of two distinctly different yet exquisite wine collections; The Commodore's Collection and The Captain's Collection. A full brochure is available from the Sommelier team detailing each collection from which guests will make their selections.
Captain's Collection: $299 (6 bottles), $560 (12 bottles)
Commodore's Collection: $395 (6 bottles), $715 (12 bottles)
*Prices are subject to change.
Wine Tasting
Wine Tasting is available from $35.00* per person. Chief Sommeliers on board create wine tasting packages which are influenced by the cruise and itinerary and will be subject to availability. To take advantage of these packages, please contact reception once on board.
Please note that these packages are non-refundable and may not be exchanged for another item, or for on board credit.
We currently do not offer a package for beer and/or spirits.
*subject to change
Room Service
Single bottles of wine or Champagne can be pre ordered via our gift catalog and spirits can be ordered via room service.
For sample menus available on board please see the question How much are drinks on board?
Answer
Yes, we can confirm all our ships have the facility to test for INR on board.
There is a charge for this service of approximately $127.54 USD per visit. This is subject to change.
Please bring your INR result booklet with you and make yourself known to the medical team on board during clinic hours.
Answer
Yes, cigarettes, and tobacco are available to purchase from most bar areas.
We stock the following range of tobacco brands across all ships, prices available on board*:
- Golden Virginia (250gm)
- Drum (250gm)
- Amber Leaf (5x50gm)
*subject to availability
Additionally, tobacco products are available from the Duty Free shop. Please see "Can I purchase duty free liquor and tobacco on board?" for further information.
Cigarettes are available from the bars are as follows:
Marlboro Red
Marlboro Light
Benson & Hedges
Silk Cut
Superkings
All items are subject to availability and prices are subject to change.
We do not sell E-cigarettes on board.
Additionally, tobacco products are available from the Duty Free shop. Please see "Can I purchase duty free liquor and tobacco on board?" for further information.
There are some areas of the ship where smoking is prohibited. Please see "What is the smoking policy on board?" for further details.
Please also see: What is IVA tax? as there are some occasions where duty free tobacco cannot be purchased on board.
Answer
Self Service
There are self service launderettes on board which are complimentary with washing machines, washing powder (you may bring your own personal washing powder if you wish), tumble dryers and ironing facilities which are available from around 7.30am until 9pm (subject to change).
Launderettes can be found in the following locations:
Queen Elizabeth & Queen Victoria - Decks 4, 5, 6, 7, 8
Queen Mary 2 - Decks 4, 5, 6, 8, 10, 11
Specialist cleaning services
Wet cleaning is a professional, aqueous cleaning process for sensitive and non-washable garments. The wet cleaning process was invented in 1991 by Kreussler & Co GmbH in cooperation with Miele. Wet cleaning avoids the use of chemical solvents. Environmental groups and the United States Environmental Protection Agency have indicated that such alternative ""wet cleaning"" methods are better for the environment than chemical solvents and proponents of wet cleaning state that these methods can be used without shrinking or otherwise damaging garments that typically require dry cleaning.
Typically, wet cleaning involves the use of a professional wet cleaning machine using water, biodegradable soaps and conditioners, and various types of pressing and re-shaping equipment that may be specialized for many different fabric and fibre types. The most important aspect of successful wet cleaning is experience and knowledge of different types of fabrics and proper ways to finish garments by operators
According to the Environmental Protection Agency (EPA), wet cleaning is the most environmentally sensitive professional method of garment cleaning. It does not use hazardous chemicals, it does not generate hazardous waste, nor does the process create air pollution and it reduces the potential for water and soil contamination. The specialized detergents and conditioner used in the wet clean process are milder than home laundry products.
Answer
We are pleased to offer kennel services for cats and dogs on Transatlantic Crossings on board Queen Mary 2, departing from Southampton. Hamburg and New York. Unfortunately, other animals are not permitted.
The kennel service includes food and water bowls, dog biscuits, dog coat, fleece blanket, and a free portrait taken on board.
Pets are not permitted in guest staterooms or public areas (excepting service animals), however the kennels are open several times a day for visiting; check on board for details.
Restrictions.
This service is only available on Queen Mary 2 Transatlantic Crossings, embarking./disembarking from Southampton, New York or Hamburg.
Transfers are not available to guests who use the kennel program; this includes guests using Cunard Air.
Some breeds are unfortunately not permitted in the kennels due to their size. These include Afghan, Curly Coated Retriever, Bloodhound, Gordon Setter, Borzoi (Russian Wolfhound), Great Dane, Briard, Greyhound, Irish Wolfhound, Irish Setter, Mastiff, Deerhound, New Foundland, Doberman, Pyrenees, St. Bernard, Saluki, Weimaraner, Bull Mastiff and Malamute.
For further details, including weight and size restrictions, health requirements and cost, please call the Customer Service Department on (800) 728-6273.
How to book.
To book one of our on board kennels, please call one of the numbers below, or email kennels@cunard.com to check availability.
- 0345 355 3355 (2pm to 9pm), if calling from the UK
- 0044 808 234 3096, if calling from Germany
- 1(800)7286273, if calling from the US
A deposit must be paid at the time of booking. We will also require the following information about your dog/cat:
- Breed
- Name
- Pet Height (from floor to top of shoulder)
- Pet Length in inches (from tip of nose to base of tail)
- Pet weight in pounds
- Pet Age at time of sailing
- Pet Gender
Answer
Yes. You will still be required to access the ship through the terminal in the normal way. However, once you have collected your cruise card for your second, or subsequent cruise, you will be able to bypass the check-in process and head straight down to x-ray and embarkation to come back aboard.
Answer
In some ports it is necessary to anchor offshore rather than alongside. When this is the case, we use a tender to take you ashore. A tender is a small vessel with a capacity of around 100 people. The tenders are usually our own, manned by our crew, but sometimes they are chartered through a trusted external provider.
Embarking and disembarking the tender safely.
In some ports it is necessary to anchor off shore rather than alongside the dock or quay. When this is the case, we use a tender to take you ashore. A tender is a small vessel that carries around 100 guests. In order to board the tender, please note that you will be required to use steps (up to 20cm/8 inches high) and navigate the gap between the platform and the tender (of up to 45cm/18 inches).
In the interests of safety, we require all guests wishing to use the tenders to have sufficient independent mobility to negotiate steps and traverse a gap of up to 45 cm/18 inches. Anyone wishing to board the tender will need to demonstrate this ability via a mobility test prior to tender embarkation by stepping unaided over a distance of 45 cm/18 inches. Children who are unable to step across a gap of this size will be permitted to use the tender service provided their parent/guardian is able to demonstrate that they can carry or pass them safely across the mobility test gap.
There will be crew members there to guide and steady you as you embark, but they cannot support, carry or lift guests on board the tender for safety reasons. Please wear appropriate, puncture, and securely attached footwear when embarking and disembarking the tender.
If you use a wheelchair or mobility scooter, please note that you or your traveling companion are responsible for assembling and disassembling your wheelchair/mobility scooter. The crew will endeavor to assist where practical and safe to do so, providing that no individual part weighs more than 20kg/40 lbs.
If you have notified us that you have reduced mobility you will be invited to a tender briefing on board and given the opportunity to take part in the mobility assessment (described above) in advance. This must be completed independently, (deletion), without any assistance. If an officer decides it is not safe for you to board a tender, please respect their decision as this decision is taken to ensure your safety, in accordance with health and safety law.
Safety while on board the tender.
Once you have embarked the tender, please follow the instructions given by crew members and find a seat as soon as possible. Do not get in or out of the tenders until told to do so.
Shore excursions.
Priority will be given to you if you are on a shore excursion. Please see the mustering details in the Daily Program for more details.
How do the tenders run.
Tenders are run on a continuous loop; please see the Daily Program for times and frequency. As mentioned above, we will embark shore excursion guests first, then all other guests.
Naturally, most guests will want to disembark as early as possible, so we do expect a very busy period in the morning. Therefore, we will stagger disembarkation and ask you to collect a ticket at a particular venue and then wait for your group to be called before making your way down to the tender platform. Public announcements will be made throughout the morning, so please listen carefully.
Once the busy period is over we will make an announcement and you will be free to use the tender without a ticket.
Cost.
The tender is free of charge all day. Should you have any questions about the tenders, including concerns about safety and mobility, please ask at Reception.
Accessibility.
On Queen Mary 2 there are 14 steps from the Deck one entrance down to the pontoon for the tenders. There are 20cm / 7.9 inches between steps and the steps are 25cm / 9.8 inches deep. The forward gangways have lifts, so are accessible for guests with walking difficulties.
On Queen Elizabeth and Queen Victoria there are 10 steps down to a landing followed by a further 8 steps to get onto the pontoon. Guest will then need to climb up 4 steps to get into the tender and a further 2 more to get down to the seating area.
Those who are unable to do this due to mobility issues would be unable to go ashore at ports of call where a tender is used.
Answer
In some destinations there is not the infrastructure to offer shore experiences, or there are limited Tour Operators or guides. Examples of such places include:
- Ny lesund, Spitsbergen - no excursions are operated in Ny lesund. Ny lesund is almost only inhabited by scientists, and there is no infrastructure for excursions and no guides. Ny lesund can offer a few amenities for guests. For example: a small shop and a post office etc. It is not permitted to venture out of the small settlement. This is mainly due to safety as there is a potential threat from wild animals like the polar bear, but also there is concern about the vegetation. as it is very vulnerable. You will be given full information on the area once you are on board and will have the opportunity to go ashore independently.
- Catalina Island - at Catalina Island there are no organized shore excursions as the island is very small and there is no infrastructure to support organized shore excursions. You can take the ships tender to the beach, where you can lounge in the sun and explore. When you have enjoyed your time ashore make your way back to the ship using the ships tender. Further information regarding Catalina Island will be provided to you once you are on board.
The port of call is showing as an option to select on My Cunard; however no shore excursions are available to book.
The reason for this may be because the port of call is an embarkation/disembarkation port. Although this may not be the case for your itinerary, these excursions are only bookable on board.
Answer
The requirement for seat belts depends on the law of each country visited. Usually in Europe you can expect to be provided with a coach fitted with seat belts; however in many other countries it is not a legal requirement and it depends on the coach available to the tour company on the day.
If seat belts are provided it is advisable that they are worn for safety reasons.
Car seats are not a legal requirement when traveling on a coach and there is no guarantee that if you did bring a car seat with you that the seat belts that are provided in the coach (if provided) would be able to secure the car seat adequately.
Answer
You need to be back on board at least an hour before the ship sets sail.
If the ship is in port overnight you will be able to return to the ship at whatever time you wish as long as it is an hour before the notified departure time of the ship.
You will be notified on board via the ship's newspaper of the times the ship will set sail again, after each of port of call.
Answer
Tickets will be delivered to your stateroom or suite on the night before your shore excursion.
Answer
We are unable to confirm any specific dietary arrangements prior to sailing for shore excursions. Once on board, please contact the Shore Excursion desk and advise them of your dietary requirement. The Shore Excursion team will then contact the tour operator to see if they are able to accommodate your request.
Answer
In light of current restrictions, and the evolving situation we find ourselves in, we have currently paused sending pre-voyage booklets to all our guests globally. Rest assured, all information that can be found in the booklet can also be found on My Cunard, including shore experiences, e-tickets and luggage labels. We look forward to welcoming you on board soon.
You may book as many as you like – however we recommend allowing 1 hour between departures. If you miss a shore experience due to a delay on the previous experience, you will receive a full refund.
Answer
Yes we do, and these can be booked via My Cunard.
The symbol "fam tour" means that the tour is particularly suitable for families. Some shore excursions have a minimum age to participate, which is either set out in the tour description or will be made known to you when booking.
Age limits.
- Child prices are for those aged 3 to 12 inclusively.
- Guests over the age of 12 will require an adult ticket.
- Infants aged 2 and under (on the date of sailing) can travel on the excursion free of charge, as long as they are seated on your lap. Please note there may be occasions when this is not possible and this will be detailed on the Shore Excursion description via My Cunard.
Please ensure that you book a tour ticket for your infant via My Cunard.
Note that all minors (those under 18) must be accompanied by an adult on shore excursions.
We ask parents and guardians to note that children must not be left unaccompanied on the ship while the ship is in port. There is no facility offered on board to look after your children if you go ashore.
Car seats.
You are welcome to bring your own safety seat since these are not provided due to different laws being applied in other countries.
If you are bringing a car seat for an infant (aged 2 or under) you cannot purchase a seat when booking your excursions via My Cunard. This is because infants are not charged. You will need to speak to the Shore Excursion Team once you are on board to advise you are bringing an infant and a car seat. Please be aware that the size and safety fittings of coach seats may vary between excursions and we cannot guarantee that safety seats will fit in all coaches. In some instances we are unaware of what coach is provided until on the day of the shore excursion.
Answer
We do not recommend that guests take a shore excursion on embarkation/disembarkation day due to time constraints and onward travel arrangements.
You may notice that a shore excursion is offered in a port of call where the ship remains overnight or for two/more days. However, these are offered to those guests who are taking the longer cruise where the choice of 7/14& nights was available (for example, World Cruises or 7/14 night cruises on Queen Elizabeth).
If you wish to take an excursion on embarkation/disembarkation day then we strongly advise you ensure that the tour times do not clash with your travel arrangements.
Any excursions offered on embarkation/disembarkation day will be shown via My Cunard where available.
Occasionally, excursions are arranged on disembarkation day and include a transfer to the airport, however you should still ensure that this fits with your check in or flight time.
If you wish to arrange a private tour for your final day, then it may be possible to arrange this on board (taxi to a chosen destination); however, we recommend that you familiarize yourself with the process involving taking luggage off the ship.
Answer
If you choose to pre book shore excursions, then you must pay for these at time of booking. This can be done via My Cunard and you must have a valid credit or debit card to do so.
You may book shore excursions once you are on board and these will be charged to your on board account, which will be settled at the end of your voyage. If you have on board credit then this is deducted for the balance of your on board account so you are therefore able to effectively use any on board credit given to you to pay for your excursions; however, please note that your chosen shore excursion may no longer be available. Booking shore excursions on board may also result in higher prices than if you were to pre book them.
If you wish to book an accessible shore excursion, this will be charged to your on board account as it is not possible to book these online.
Answer
If you choose an excursion with a long transfer time to the main destination (e.g. Civitavecchia to Rome) it is likely that a convenience stop will be made.
If you choose an excursion that includes refreshments or lunch, there will be toilet facilities available at the refreshment/lunch venue.
We cannot guarantee that there will be toilet facilities on the coaches used for our excursions as we do not know until the day of the tours which coaches will be supplied to us by the local coach operators.
Answer
Once you have selected your shore excursions and completed payment in My Cunard, you will receive a Purchase Confirmation via email and notification that your credit/debit card transaction has been processed.
You may also return to My Cunard and view details of the shore excursions you have purchased by accessing “Purchased Shore Excursions” within the Going Ashore menu or the “Holiday Itinerary.”
Answer
When pre booking shore excursions, you will be required to pay for these at time of booking. which can be done via My Cunard.
Alternatively, you may book shore excursions once on board, subject to availability, which will then be charged to your on board account.
If you wish to book an accessible shore excursion, this will be charged to your on board account as it is not possible to book these online.
Your on board account, which is settled at the end of the voyage. If you do not have a credit card that is recognized on board, you may pay your on board account in cash by putting money up front.
Answer
Shuttle buses to and from the ship, from and to the nearest transport hub will be offered free of charge in ports (where applicable and provided by Cunard).
In some ports, it may be obligatory for a complimentary shuttle bus to be used to exit the port due to health and safety reasons.
Port Guides and further information regarding ports of call is also provided once you are on board.
Answer
If your shore excursion is delayed ashore, the ship will not leave without you. Therefore by taking an excursion through Cunard Line you can simply sit back, relax and enjoy your surroundings without watching the clock.
If you are ashore independently, the ship cannot necessarily wait for you so you should be aware of the time the ship leaves and give yourself plenty of time to get back.
Answer
If you do not complete payment within 2 hours of adding a shore excursion to your shopping basket, the excursion will be put back on general sale and will disappear from your basket. You will be able to see a list of your last 5 expired items below your shopping basket to enable you to quickly re-check availability for a previously selected shore excursion.
Answer
The price of an excursion depends on several factors, such as the type of experience you take, duration, and whether it includes lunch or refreshments, To see the full range of experiences available on your itinerary, with prices, please log in to My Cunard with your booking reference.
We are currently working on a new shore experience program with a variety of options, to ensure that we have experiences available for all guests to travel ashore and experience the destination as they choose.
Prices are subject to change without notice and may increase before departure. Experiences have limited availability, so it's worth booking early.
Answer
You may cancel or amend the majority of reserved excursions at no cost online through My Cunard up to 3 days in advance of sailing. There may, however, be shore excursions that are non-refundable or incur a cancellation penalty or have an earlier cancellation deadline; details of this will be contained in the tour description.
This question may also be useful: What are the shore excursion terms and conditions?
Answer
Our Shore excursion terms and conditions are available to download as a pdf.
Answer
Shore excursions can be booked for any members of your party who are traveling under the same booking reference.
If your friends or family are traveling under a different booking reference, shore excursions will need to be booked via their own My Cunard.
Answer
We ask parents and guardians to note that children under the age of 16 must not be left unaccompanied on the ship while the ship is in port. There is no facility offered on board to look after your children if you go ashore.
All children under the age of 16 must have an adult, 18 or above, accompanying them while on board.
Answer
Overlands are tours that generally operate during an active cruise, typically World Cruises. Participants will depart the ship in one port and return in another. The tours typically take place during sea days to ensure you get the most out of your tour and port days*.
Overlands are a great way to allow you the chance to see big "bucket list" sights not possible on regular tour itineraries.
Benefits:
- Well planned, end to end itineraries
- Expert guides to give the best local experience
- Venture further afield with confidence
- Carefully selected local operators, airlines and accommodations
- See once in a lifetime sights while missing sea days, not ports **
- Fully inclusive of flights, hotels, meals and refreshments **
How to book.
To view and book the overland tours available for your cruise please visit My Cunard.
Please note that when booking an overland tour with double accommodation, both guests will need to purchase a ticket on My Cunard, as the cost is per person, not per room.
Important visa information.
Please check the visa requirements for any overland tour you book as these may not be the same as the visa requirements for your World Cruise.
Cunard Line is pleased to recommended CIBT as our preferred visa service provider. CIBT are experts in visa and passport arrangements and can provide visas online www.uk.cibt.com/cunard or by phone 0207 620 6998.
Overlands are different to our Land Tours and Shore Excursions.
*Please note this is not always possible, depending on the itinerary of the overland, it may take place during a port day.
**unless otherwise stated.
Answer
In light of current restrictions, and the evolving situation we find ourselves in, we have currently paused sending pre-voyage booklets to all our guests globally. Rest assured, all information that can be found in the booklet, can also be found on My Cunard, including shore experiences, e-tickets and luggage labels. We look forward to welcoming you on board soon.
The mode of transport often used in the Caribbean is minibus, which will vary in size and age from port to port. Open sided buses may also be used and these may have high steps to negotiate. Please be aware that scooters/ wheelchairs or buggies can not be stored in the minibuses as there are no storage facilities.
The mode of transport used for each excursion will be noted in the Tour Description via My Cunard and the Pre-Voyage Information booklet.
At US mainland ports of call, the tours are likely to use coaches and your wheelchair or scooter can be stored within the hold providing it is collapsible (if a minibus is used, then this will be stated in the Tour Description).
Wheelchair accessible minibuses are only available in a few ports of call and can only accept full time manual wheelchair users for safety reasons. For all shore excursions you would be required to leave your wheelchair on the ship as there are no storage facilities at the quay side.
Wheelchair and scooters users have the following options:
- go ashore independently
- take a taxi to where you wish to go (the Tours Desk on board can assist in arranging this)
- take a regular tour, from the main shore excursion programme, however you would need to consider the amount of walking involved, this is indicated in the shore excursions brochure online.
Answer
Yes, provided that the wheelchair or scooter can be collapsed and stored in the hold of the coach and that you are able to climb a few steps to board the coach. Please note that you, or your companion, are responsible for collapsing the wheelchair or scooter and placing it on to the coach.
We do advise that if you are taking a wheelchair or scooter on any of our tours, that you choose suitable excursions from those listed under My Cunard.
Please note that our shore excursion program in the Caribbean will operate using minibuses as coaches are not available. Please see the question Can I take a wheelchair or scooter on a shore excursion in the Caribbean? for further information.
Guests unable to board a coach by the steps or who are unable to transfer into a standard car should contact the Shore Mobility Advisor by sending an email to the following address: shoremobilityinfo@carnivalgroup.com.
The Shore Mobility Advisor will be able to provide advice and assistance in arranging private, tailor made tours in adapted vehicles*, dependent on availability (*Adapted vehicles used are those which are deemed suitable by Cunard). Guests unable to board a coach by the steps and who are able to transfer into a standard car (provided the wheelchair is a suitable size to be stored in the boot of the car) should email shoremobilityinfo@carnivalukgroup.com for assistance in arranging a private car. Alternatively, contact Reservations or the Tour Office on board.
Guests who are able to board a coach by the steps are referred to the shore excursion descriptions, which are set out to offer practical advice based on Cunard’s operating experience. Generally, full size coaches are able to accommodate small, collapsible scooters and /or manual wheelchairs (a limited number per coach). The coach driver is, however, unable to assist with the loading of scooters or wheelchairs into the vehicle. Where minibuses / trolley trains are used to operate shore excursions, the storage space is insufficient to be able to accommodate wheelchairs or scooters.
You are strongly advised to read the excursion description to ensure that your chosen excursion is suitable for your individual personal requirements. Further advice on the suitability of excursions is available from the Tour Office on board. Taxis are usually available for hire close to the ship’s berth should guests wish to travel independently. Guests who use a wheelchair and those who are not fully mobile may be restricted from going ashore at ports where launches are necessary. Prior to requesting your shore excursion, please check if launches will be used to go ashore. You are reminded that wheelchair assistance, if required, will be provided to assist guests on and off the ship’s gangway only.
You may find the following question useful - What are the Shore Excursions terms and conditions?
Answer
Overlands are tours that generally operate during an active cruise, typically World Cruises. Participants will depart the ship in one port and return in another. The tours typically take place during sea days to ensure you get the most out of your tour and port days*.
Overlands are a great way to allow you the chance to see big "bucket list" sights not possible on regular tour itineraries.
Benefits:
- Well planned, end to end itineraries
- Expert guides to give the best local experience
- Venture further afield with confidence
- Carefully selected local operators, airlines and accommodations
- See once in a lifetime sights while missing sea days, not ports **
- Fully inclusive of flights, hotels, meals and refreshments **
How to Book
To view and book the overland tours available for your cruise please visit My Cunard.
Please note that when booking an overland tour with double accommodation, both guests will need to purchase a ticket on Voyage Personaliser, as the cost is per person, not per room.
Waitlist
If you have an overland that is on waitlist and it becomes available, you will be notified by email and have 72 hours to purchase the overland.
Important Visa Information
Please check the visa requirements for any overland tour you book as these may not be the same as the visa requirements for your World Cruise.
Overlands are different to our Land Tours and Shore Excursions.
*Please note this is not always possible, depending on itinerary of the overland, it may take place during a port day.
**unless otherwise stated
Answer
From October 13, 2021 onwards, guests will be able to go ashore independently but must adhere to the specific Covid-19 protocols in each destination. However, as restrictions in each destination are changeable, and some destinations may only allow cruise line organized experiences ashore, we highly recommend you purchase Cunard shore experiences prior to travel to ensure you always have the option to explore each destination.
We organize testing that may be required to go ashore in various destinations on your itinerary. These tests will be available to purchase on board (at a cost of $25 per antigen test per person and $35 per PCR test per person). Currently the majority of ports we will be visiting this year do not require entry testing.
Answer
In line with the approved health protocols all shore experiences will be on organized excursions only using vetted operators who will be subject to regular testing and ongoing guidance.
Additional health screening may be required prior to boarding the ship after time on shore.
Answer
We have a new program of shore experiences available including options at a lower price and available to purchase via My Cunard up to eight weeks prior to departure. The new program will ensure that we have options available for all guests to travel ashore.
Answer
For the ABTA code of conduct please click here
Answer
Yes, you are able to keep your cruise card after your cruise.
If you would prefer not to keep your cruise card, there will be rubbish bins available when you disembark.
Answer
Please see our dedicated Environmental Policy page for more details.
Answer
Yes, we will have an electric Menorah in a public area with one candle being lit each night. It will not be possible for guests to light their own candles due to the fire hazard risk this may cause.
A rabbi will be on board to conduct services.
Answer
Any luggage that has been left on board will be landed in Southampton at the end of the voyage and then transferred to the Luggage Handling Company in Southampton, where it will be safely stored in their warehouse until further notice.
To arrange delivery or collection please contact (800) 728-6273 between Monday - Friday 5am - 6pm PT (8am-9pm ET); Saturday 6am - 5pm PT (9am-8pm ET); Sunday 6am - 3:15pm PT (9am-6:15pm ET) or alternatively, you can email: info@thebaggagehandlingcompany.com.
Please note, delivery charges are the responsibility of the passenger.
Answer
As soon as you are aware of the problem, please report it to a member of staff, either on board or at the cruise terminal so that you may obtain a damage report. This should then be submitted to your travel insurance company.
Answer
When departing Brooklyn Cruise terminal the Statue of Liberty and Ellis Island will be on the starboard side (right) and if you look aft (back) you will see the Manhattan skyline.
When arriving into Brooklyn Cruise terminal the port side (left) of the ship will afford you views of the Statue of Liberty and Ellis Island.
An unmissable viewing opportunity would be to be on the top deck to watch the ship's funnel pass under the Verrazano Narrows Bridge with 10m / 33ft clearance.
Also, by being on the top deck, you will be able to take advantage of the panoramic views and therefore be able to see the scenery on both sides.
Please note the views mentioned above are while the ship is underway. Views when the ship is alongside or maneuvering may differ from those detailed above. All recommended viewing areas are subject to change due to weather, tidal conditions and operational factors.
Answer
When traveling from Southampton to New York (Westbound) you will gain an hour a day over a 6-day period.
When traveling from New York to Southampton (Eastbound) you will lose an hour a day over a 6-day period.
Answer
Generally it will take approximately two hours after the ship comes alongside, to have all luggage landed and the ship cleared by local authorities before guests are invited to disembark. We operate a staggered disembarkation and this can take up to a further two hours before all guests have departed. You need to allow a minimum of an hour to collect luggage and pass through American security before guests are free to resume their journey.
Answer Cost.
Yes, it is possible to arrange for your luggage to be stored in New York or Southampton. This is available for guests disembarking the ship in New York or Southampton who plan to return to New York or Southampton to embark the ship again within a few days.
Please speak to the Purser's Office once you are on board who will be able to check availability for you.
How it works:
New York.
If there is availability you will need to place your luggage outside your stateroom the night before disembarkation between 6.00pm and midnight and attach your standard luggage labels.
You will then need to collect your luggage from the baggage hall which is in the cruise terminal ashore, attach your second set of luggage labels to your luggage and drop your luggage off at the dedicated luggage Concierge Stand after going through Customs and Immigration.
Southampton.
If there is availability you will need to place your luggage outside your stateroom the night before disembarkation between 6.00pm and midnight and attach the green luggage labels given with the information letter.
The luggage will be automatically transferred to the storage facility. Please ensure you remove all essential belongings before placing the bags outside your stateroom.
Cost.
The cost to leave your luggage in New York is $195.00* per bag for up to 30 days and a further $30* per 30 days thereafter. This includes transport from/to the correct terminal, secure storage and insurance cover.
The cost to leave your luggage in Southampton is $65.00* per bag for up to 30 days and a further $30* per 30 days thereafter. This includes transport from/to the correct terminal, secure storage and insurance cover.
*Prices are subject to change.
Please note there are no restrictions on the size or weight for your luggage.
Answer
We have found in the past that due to the short nature and low luggage requirements of these voyages, guests often wish to take their own luggage straight to their stateroom rather than wait for luggage to be delivered.
There will be luggage porters on hand should you wish to embark without your luggage and have it delivered to you.
Answer
The Passenger Services Act (often inaccurately/incorrectly referred to as the "Jones Act") prohibits ships of non-U.S. registry from embarking and disembarking passengers at two different U.S. ports. An exception to this general rule allows passengers to be transported between two U.S. ports if the cruise itinerary includes a port call at a "distant foreign port".
Distant foreign ports do NOT include Canada, Mexico, Central America, Bermuda and most Caribbean islands. South America and the ABC islands (Aruba, Bonaire, Curacao) do qualify as distant foreign ports.
Please note that the "Jones Act" governs cargo, not passengers.
Answer
For information regarding duty allowances with bringing goods into the United States, visit: https://www.cbp.gov/travel/international-visitors/kbyg/customs-duty-info
Answer
Duty free limits vary by citizenship and countries visited. For US citizens please visit https://help.cbp.gov/app/answers/detail/a_id/246/~/duty--free-exemption
Answer
The address you will need to send mail for one of the ship's crew or guests are as follows -
Crew member or passenger's name (+ cabin number if known)
Ship name, i.e. C/O MS Queen Mary 2
Cunard
Carnival House
100 Harbour Parade
Southampton
SO15 1ST
All mail should be clearly addressed with a return address on the back of the envelope/package.
Please note: we can ONLY pass on letters/cards/documents due to Customs and Security.
Answer
Parts of our website that display or request sensitive information use a secure encrypted connection, which means the information cannot be read by unauthorized people on the Internet. You can verify this in the address bar of your web browser - it should start with https:// where the s stands for 'secure'.
Your web browser may display a padlock in the address bar to indicate that it's a secure website. You can also click on this padlock to view our certificate to help assure yourself that you are accessing our genuine website.
Answer
Departure Tax (where applicable) is included in the cost of the holiday along with all/any other port taxes unless otherwise stated on your booking confirmation.Some countries require passengers to pay an airport departure tax which is not included on the passenger air ticket. The individual passengers are responsible for this tax. In most cases, this tax is collected at the airport upon check-in and may have to be paid in local currency. We recommend that your travel agent verify any applicable tax for which the passenger may be responsible.
Answer
The U.S. Department of State - Bureau of Consular Affairs issues travel advice on destinations. Please visit their dedicated website at https://travel.state.gov/content/travel.html for information which includes passports, visas, health, safety and security and more.
Canadian residents may visit https://travel.gc.ca/travelling/advisories for travel advice and advisories from the Government of Canada.
Answer
Details of what positions are available and further information can be seen at https://carnivalukcareers.co.uk/
The site provides information on positions available and has links to upload and send your C.V.
This website also provides an email address of fleet.recruitment@carnivalukgroup.com and further contact details.
Answer
The United States does not charge a VAT (value added tax)
Answer
The Members of the Cruise Lines International Association are dedicated to the comfort and care of all guests on ocean going cruises throughout the world.
To fulfil this commitment, our Members have agreed to adopt a set of passenger rights which can be found under the Cruise Industry Passenger Bill Of Rights.
Answer
If you are visiting the U.K. from the U.S.A., you can claim back the VAT spent on purchases here in the U.K. You must request a VAT Refund form from the shop where they make your purchases, and then put them in an envelope and leave it unsealed. There is not a Customs desk at the terminal, so you will need to post the envelope in the Customs box, which is usually found just after the X-Ray machines. Customs collect these regularly and will process the refunds accordingly.
Answer
If you wish to contact us in regards to your vacation experience please contact as listed below:
Before your voyage:
Please call our Customer Service Center (800) 728-6273 and ask to speak with Guest Relations.
After your voyage Please email Guest Relations at Guestrelations@cunard.com or send written correspondence to:
Cunard Line, Attention Guest Relations
24305 Town Center Dr., Suite 200
Valencia, CA 91355
Answer
If you have searched our Help & Advice section for information and are unable to locate what you are looking for, you can use the "email us" section located at the bottom of the page.
Simply click on the "Email us" link and complete the online form.
Common problems and helpful tips:
- Please try to avoid spelling errors.
- Ask a question rather than try to use keywords.
- If you've entered a question and nothing came up, try being more specific or more general - i.e use "the ships" instead of "Queen Victoria" or vice versa.
- Search in All Areas rather than a specific module as some questions may not be where you think they would be.
Please note that the questions and answers based in this section are for general information only and cannot give information on specific bookings.
Inquiries for specific bookings should be directed towards our Contact Cunard Customer service at (800) 728-6273
Answer
On Board Credit Program.
Cunard is pleased to offer a special Carnival Corporation Shareholder On Board Credit program. This program is available to shareholders holding a minimum of 100 shares of Carnival Corporation or Carnival plc. Proof of ownership (photocopy of shareholder proxy card, shares certificate, dividend tax voucher, or a current brokerage statement or nominee statement) must be provided within 90 days of embarkation. Additional benefit information may be found at www.carnivalcorp.com.
- 6 days or less receive $50 On Board Credit Amount per stateroom
- 7-13 days receive $100 On Board Credit Amount per stateroom
- 14 days or longer receive $250 On Board Credit Amount per stateroom
Restrictions.
- Only one On Board Credit per shareholder-occupied stateroom, even if there are multiple shareholders in the stateroom.
- This offer is good for only one cabin occupied by the shareholder.
- This offer can only be applied to bookings under deposit.
- This offer cannot be used for casino credits/charges and the hotel and dining service charge.
- This offer is combinable with most cruise fares. Some restrictions apply.
- This offer is combinable with most On Board Credit offers.
- This offer is non-transferable and the On Board Credit is non-refundable and has no cash value at the end of the voyage.
- To allow processing time, applications to receive this benefit must be made no later than 14 days prior to cruise departure date.
Procedures.
Once your booking has been made, please complete and submit the Carnival Shareholder Benefit Request Form to request this exclusive benefit. This form may be submitted via fax or mail. Must be submitted no sooner than 90 days prior to sailing.
Cunard Line
Booking Support Department
24305 Town Center Drive
Suite 200
Valencia, CA 91355
Phone: (800) 728-6273
Fax: (661) 753-0180
*Shares certificate and brokerage statement should be dated no earlier than 3 months prior to voyage departure date.
Answer
U.S. Customs and Border Protection (CBP) strongly recommends that unless the child is accompanied by both parents, the adult have a note from the child's other parent (or, in the case of a child traveling with grandparents, uncles or aunts, sisters or brothers, friends, or in groups*, a note signed by both parents) stating "I acknowledge that my wife/husband/etc. is traveling out of the country with my son/daughter/group. He/She/They has/have my permission."
For more information, visit U.S. Customs and Border Protection website at: https://help.cbp.gov/app/answers/detail/a_id/3643/~/children---child-traveling-with-one-parent-or-someone-who-is-not-a-parent-or
Answer
Please visit: https://www.aontravelclaim.com to file your claim.
Answer
EU Regulation 1177/2010 concerning the right of passengers when travelling by sea became effective in the E.U. on December 18, 2012. It applies to any disabled person or person with reduced mobility booking a cruise where the port of embarkation is in the E.U., including guests who book outside of the E.U. but embark in the E.U. It also applies to guests affected by delay and cancelation of services (see our Booking Conditions). “Disabled persons” or “Person with Reduced Mobility” means any person whose mobility when using transport is reduced as a result of any physical disability (whether sensory, locomotor, permanent or temporary); intellectual or psychosocial disability; or impairment or any other cause of disability or impairment or as a result of age, and whose situation needs appropriate attention and adaption to his/her particular needs for the services made available to all guests.
Set out below is some general information to help you understand your rights under this Regulation. Please note, however, that this is not intended to be a comprehensive guide. Should you require further information relating to the Regulation, please refer to the guidance documents that can be found on the Department for Transport (DFT) website: https://www.gov.uk/government/organisations/department-for-transport
Right to Transport: Your request to travel cannot be refused solely on the grounds of disability or reduced mobility, and you are entitled to travel at no extra cost under the same conditions that apply to all other guests.
Exceptions: Guests need to bear in mind that ships are fundamentally different from other buildings ashore, e.g. hotels, and while every effort will be made to accept a booking, a request to travel can and may be refused if we cannot carry a guest in a safe and operationally feasible manner, taking into account any issues relating to the design of the ship or port infrastructure and equipment including port terminals which may make it impossible to carry out the embarkation, disembarkation or carriage of a guest and which may have an impact on the guest’s safety and comfort. If, for any reason, your travel is refused we shall inform you immediately and you can request that the reason for the refusal is put in writing to you within five working days.
Right to assistance in ports and on board: You are entitled to assistance in embarking and disembarking the ship, assistance with luggage and/or any specific medical equipment that you may be carrying and also assistance in making your way to any public toilet facilities.
Notice: You should notify us of the nature of your disability, your need for assistance and of any specific equipment you are intending on bringing as early as possible but in any event at the very least 48 hours before you are due to travel. If you have been unable to provide us with this information with at least 48 hours' notice, we shall still make all reasonable efforts to provide the assistance that you require to enable you to travel.
Accompanying Person: After assessing your specific requirements, we may require that you are accompanied by an individual who can assist you during your cruise if we consider that this is necessary for your safety and comfort. Please note that such an accompanying person is not entitled to travel free of charge.
Loss or damage to Mobility or other Specific Equipment: If any damage is caused to mobility or other specific equipment used by a disabled person or person with reduced mobility as a result of our fault or neglect then, subject to our absolute discretion, we shall either repair or replace the equipment.
Answer
If you have booked with a Travel Advisor please contact them to request a questionnaire on your behalf. If you have booked direct, please call our Customer Contact Center at (800) 728-6273.
We ask that you complete and return the questionnaire as soon as possible and ideally, no later than 14 days before departure; this is to ensure there is sufficient time to be able to contact you should we need to discuss any of the information that has been provided.
If you have a medical requirement only and there are less than 14 days to departure and please call our Medical team at 02380 655297 to discuss your requirements.
Answer
We require a questionnaire to be completed for each cruise you travel on to ensure that we have the most accurate and up to date information.
If you have not yet received accessibility and medical questionnaire you can request this via our Customer Contact Center at (800) 728-6273 or contact your Travel Advisor.
Answer
Yes, as long as you are booked into the correct accommodation for your equipment, you are welcome to bring more than one mobility aid. For further information, please see the question - 'Which cabins are suitable for mobility scooter users?'
Answer
If you are sailing on a round trip Transatlantic voyage, departing from either Southampton or New York, you will be given your benefits in your embarkation Port and when you reach Southampton/New York your benefits will be reissued for the crossing back to Southampton/New York. Please note that there may be occasions where the above not operationally possible and one sets of benefits are given.
If you have booked a Logical voyage, which is when you book two or more separate voyages as detailed in our latest brochure under one booking reference you will receive one set of benefits for the duration of your voyages. There may be occasions where two or more sets of benefits are given during your voyage. This is dependent on the Ports that you visit during your voyage. Please contact Cunard Customer Service at 13 24 41 or email loyalty@cunardline.com.au if you have any further queries relating to this matter.
Answer
IVA (VAT) is European tax legislation applicable when traveling within the EU.
Due to European VAT regulations Italian and Spanish IVA (VAT) tax is payable during your Mediterranean Fly Cruise.
The Italian and Spanish IVA (VAT) will be due in different circumstances, please read on for details.
Due to European VAT regulations, Italian IVA (VAT) at a rate of 22% is payable during your Mediterranean Fly Cruise when sailing from Civitavecchia to Civitavecchia. This is due to the ship not calling at a port outside of the EU during this period.
Due to European VAT regulations, Spanish IVA (VAT) at a rate of 10% is payable during your Mediterranean Fly Cruise when located in Spanish territorial waters, (i.e. during the times when we are entering and exiting Spanish ports as well as the time we are alongside in Spanish ports).
Information on when this tax is payable will be communicated to you prior to departure and will also be confirmed on board via the ships newspaper.
Prices displayed on board are exclusive of Italian and Spanish IVA and therefore an additional 22% / 10% will be added to the advertised price upon purchase. The IVA (VAT) will be itemised separately on your receipt.
Italian IVA (VAT) of 22% will be payable on the following on board items:
- Goods purchased in the on board shops
- Photo gallery
- Products purchased in the spa (it does not apply, however, to treatments and services in the spa)
- During the week where IVA will be charged you will be unable to purchase liquor and tobacco products to take home.
Spanish IVA (VAT) of 10% will be payable on the following on board items:
- Bars
- Restaurants – Select Dining Cover Charges
- Room Service Menus During the week where IVA will be charged you will be unable to purchase liquor and tobacco products to take home.
Answer
All our Southampton cruise terminals are fully accessible for mobility scooters and wheelchair guests. They feature lifts, a dedicated check-in, accessible toilet facilities, and high level linked walkways. Wheelchair or arm assistance is provided during embarkation and disembarkation for guests with disabilities or guests with reduced mobility.
We would kindly request that you let us know as soon as possible, and at least 48 hours prior to embarkation, should you require assistance. Please note that assistance will start once you enter the terminal building and our mobility assistance team do not offer assistance with hand luggage, please ensure that your hand luggage is kept to a minimum and can be managed between the wheelchair user and their companion.
There are no restrictions when taking medication and sharps through in hand luggage at check-in at Southampton.
Requesting Wheelchair assistance
We would kindly request that you let us know in advance if you require assistance by completing a Mobility Questionnaire. Guests will be asked to wait in turn for assistance to embark and disembark the ship and given the number of requests made for assistance your allotted time may differ. Wheelchair assistance is only available in Southampton.
If you have not yet received a medical/disability questionnaire you can request this via our Customer Contact Centre on (800) 728 6273) or your travel agent.
Answer
If you have left property on board please complete our email form, selecting 'Lost property' as the topic, on our Contact us page, ensuring that you complete all fields. We will contact you within four to eight weeks to advise whether or not your item has been found.
Please note that due to the volume of lost property, safety and hygienic reasons, only the following items will be returned:
Jewelry, binoculars or watches (found in stateroom)
Electrical items including tablets, e-readers, computers, laptops with/without chargers, cameras, camcorders, mobile phones, chargers found with an electrical item
Handbags (non-hold luggage), clutch bags, purses and wallets (found in stateroom with an identifiable item within)
Passports, unless contacted on the day of departing the ship, will be immediately handed to the relevant Consulate Office.
Where possible items found on board and not traceable to a guest will be landed ashore to potentially be reunited if identified by the owner. All other lost property items will be disposed of on board appropriately, after the end of the voyage.
How long does it take to return lost property?
Depending on the location of the ship and when items are landed ashore, it can take a minimum of eight weeks for our Lost Property team to receive, catalog and post found items. International postage times may vary. Please note a nominal charge will be made to cover administration and postage costs.
The collection of items in person is available only with a prearranged appointment.
What happens to unclaimed lost property?
Items will be kept for three months after being landed by our shore Lost Property team. If unclaimed, we reserve the right to dispose of or donate the items to approved charities.
Answer
With our pause in operations and new itineraries, we are currently not producing a printed Cunard brochure. As soon as brochures are back in production, they will be available to order in the My Account area of the site.
Answer
These have been developed with guidance from our global medical and public health experts and scientists and in close coordination with UK government agencies and US Centers for Disease Control and Prevention (CDC), as well as CLIA (cruise industry body). We are also working with Bureau Veritas to conduct a comprehensive review of our operations before we resume sailing.
This will help us to ensure that we are fully compliant with the UK Government, UK Chamber of Shipping and other recognized and relevant standards as required to protect the health and well-being of crew, guests and the communities we visit.
The program will include simulation exercises to audit all aspects in practice. For more information on Cunard's return to sailing, visit our page: Sailing with confidence.
Answer
We strongly recommend that you take out comprehensive cruise vacation insurance including cover for emergency evacuations and medical expenses related to Covid-19 when you sail with us.
We would also recommend your policy includes cover for travel, cancelation and curtailment and full cover for any and all pre-existing medical conditions worldwide, or as a minimum, in the countries you are due to visit.
While we hope you never have to use it, having appropriate travel insurance will ensure you’re able to relax and enjoy your vacation with the peace of mind that you’re protected should you need it.
Please visit our Sailing with confidence page for the latest information.
Answer
It is understood that those with certain pre-existing medical conditions or of a certain age may experience more severe symptoms should they contract Covid-19 (coronavirus). We strongly recommend that you review the US Government guidance prior to making travel arrangements; this can be found at:
https://www.cdc.gov/coronavirus/2019-ncov/need-extra-precautions/people-with-medical-conditions.html
Unfortunately, we will not be able to accept guests who require supplementary oxygen, medical ventilatory support or dialysis (more details on these can be found below).
We are so sorry to have to make this change, but we need to follow new industry procedures for the protection of everyone on board. If you are unsure or have concerns, we’ve produced a medical advisory note for you to discuss with your doctor.
Supplementary oxygen (including via oxygen concentrator) – To comply with health and safety regulations there is a limit on board for how much oxygen we can store. Unfortunately, as we will be increasing our own supply of oxygen on board we will be unable to carry additional supplies for individual guests.
Mechanical ventilatory support (except for overnight CPAP for sleep apnea, guests who only require overnight CPAP for sleep apnea can travel) – the mechanical ventilators that we hold in the medical centers on board need to be retained for medical center use, therefore we would not be able to support if the guest’s equipment fails.
Dialysis – This requirement presents a time-critical need for treatment, if we are not able to access replacement dialysis equipment/fluids if needed this brings about a significant risk to the guest.
If you have any existing medical conditions, we advise you to discuss your travel plans with your doctor.
Please visit our Sailing with confidence page for the latest information.
Answer
The requirement is to wear a face mask, with no exceptions, in specific areas including the terminal, when moving around indoors on board, and when seated in the theater. Guests are free to remove their masks when seated elsewhere around the ship, when out on deck and when exercising.
We’d always recommend you wash your mask daily and choose a good quality, ideally medical grade, standard.
All guests will need to comply with this face mask policy in order to travel.
Face shields will not be accepted as a substitute for a face mask.
Please visit our Sailing with confidence page for the latest information.
Answer
If you booked a standard fare, you may cancel your voyage up to the balance due date. Value fares or restricted fares are subject to a cancelation fee.
Outside of this, cancelation would be subject to our standard cancelation policy. Please visit our cancelation policy page for more details.
Please visit our Sailing with confidence page for the latest information.
Answer
It may be that the current guidance will evolve closer to the time of sailing and all guests with bookings will be advised of the latest advice and screening measures. This will also be available on the website and updated as necessary.
For more information on Cunard's return to sailing, visit our page: Sailing with confidence.
Answer
These protocols will be in place until government guidance changes.
Please visit our Sailing with confidence page for the latest information.
Answer
From October 13, 2021 onwards, guests will be able to go ashore independently but must adhere to the specific Covid-19 protocols in each destination. However, as restrictions in each destination are changeable, and some destinations may only allow cruise line organized experiences ashore, we highly recommend you purchase Cunard shore experiences prior to travel to ensure you always have the option to explore each destination.
We organize testing that may be required to go ashore in various destinations on your itinerary. These tests will be available to purchase on board (at a cost of $25 per antigen test per person and $35 per PCR test per person). Currently the majority of ports we will be visiting this year do not require entry testing.
Answer
In line with the approved health protocols all shore experiences will be on organized excursions only using vetted operators who will be subject to regular testing and ongoing guidance.
Additional health screening may be required prior to boarding the ship after time on shore.
Answer
We have a new program of shore experiences available including options at a lower price and available to purchase via My Cunard up to eight weeks prior to departure. The new program will ensure that we have options available for all guests to travel ashore.
Answer
The protocols on board will be clearly set out, easy to follow and are for the protection of all guests and crew. Everyone on board will be required to adhere to the protocols, which cover several aspects including the wearing of face-coverings, testing and social distancing.
Any guest failing to comply with these new procedures will be asked to disembark the ship, with the costs for their journey home at their own expense.
Answer
If you are unable to sail due to a positive Covid-19 test within 14 days of sailing, you’ll receive a Future Cruise Credit (FCC) to the value of the voyage and we will automatically refund any pre-cruise purchases made through My Cunard.
If you are part of a linked booking, your friends or family will also be able to opt for the FCC and refund for pre-cruise purchases made.
If you booked your voyage as part of a wider vacation package please contact your travel provider for information relating to their policies in place should you be denied boarding.
Answer
As long as Covid-19 (coronavirus) guidance is in place, there will be no exceptions. Guests will be required to wear a face mask in certain areas on board. Therefore, if you are exempt from wearing a face mask, we recommend you do not make a booking as you will not be permitted to travel.
If you have an existing booking, we will be regularly updating our policies in line with changing requirements as the Covid-19 situation evolves.
Please visit our Sailing with confidence page for the latest information.
Alternatively, if you are worried that the situation will not change by the time you sail, you can transfer your booking for free under the standard fare, before your balance due date. Bookings with value fares or restricted fares are subject to a cancelation fee.
Answer
Solo travelers will be able to enjoy delicious dining, world-class entertainment and adventures ashore. Guests traveling alone are welcome to join others for dining and all hosted activities such as workshops, dance classes and shore experiences.
Answer
In line with the UK government’s road map for the lifting of restrictions Queen Elizabeth’s Summer at Sea voyages are only for UK residents.
Answer
All guests and crew will be required to follow enhanced health and well-being measures to protect everyone on board on these voyages. These have been developed with guidance from our global medical and public health experts and scientists, and in close coordination with UK Government agencies.
In line with our requirement that crew wear face masks on board, guests will also be required to wear a face mask, with no exceptions, in specific areas including the terminal, when moving around indoors on board, and when seated in the theater. Guests are free to remove their masks when seated elsewhere around the ship, when out on deck and when exercising.
Enhanced sanitation measures and social distancing will also be in place.
We have enhanced our on board ventilation systems to provide improved filtration and increased fresh air on board.
Crew will undergo a strict testing and quarantine regime as well as regular testing during their time on board. These protocols are subject to change, as we will continue to work with our experts and with government bodies to ensure all of our policies evolve in line with latest advice, with our primary focus always being to protect the health and well-being of our crew and guests and the communities we visit.
Please visit our Sailing with confidence page for the latest information.
Answer
If any guest or a member of the guest’s traveling group receive a positive Covid-19 test within 14 days of departure or are not permitted to travel following completion of the Health Declaration questionnaire, that guest will be denied boarding but they’ll receive a Future Cruise Credit (FCC) to the value of the cruise and we will automatically refund any pre-cruise purchases made through My Cunard.
If they are part of a linked booking, their friends or family would also be able to opt for the FCC and refund for purchases made. If their cruise is part of a wider vacation package booked through a tour operator they will need to contact that tour operator for information relating to their policies in place should the guest be denied boarding.
Answer
Everyone on board will need to adhere to the most up-to-date guidance regarding the use of face masks and social distancing. Adherence to the protocols will be monitored for the protection of all on board.
Any guest failing to comply with these mandatory protocols on board will be disembarked and will have to make their own travel arrangements home, at their own expense.
Answer
Everyone will need to adhere to the most up-to-date guidance regarding the use of face masks and social distancing which will be in place. The requirement is to wear a face mask, with no exceptions, in specific areas including the terminal, when moving around indoors on board, and when seated in the theater. Guests are free to remove their masks when seated elsewhere around the ship, when out on deck and when exercising.
We’d always recommend you wash your mask daily and choose a good quality, ideally medical grade, standard. Please note that visors and face shields will not be accepted as a substitute for a face mask.
Whilst on shore, guests will be expected to adhere to local rules and guidelines.
Answer Departures from October 13 until December 31, 2021.
Departures from October 13 until December 31, 2021.
For all cruises departing from October 13, to December 31, 2021, all guests 18 years old and over will be required to have completed their vaccination course, with the definition of “vaccinated” being a minimum of 14 days following the second dose of the currently approved Covid-19 vaccines (approved by the Medicines and Healthcare products Regulatory Agency (MHRA)) being administered or 14 days following the recently approved single-dose Janssen Covid-19 vaccine being administered.
All guests aged between five and 17 years old will need to have completed their vaccination course a minimum of 14 days prior to sailing or will require a negative PCR test within 120 hours prior to travel. Guests four years old and younger will be allowed to travel providing their traveling parents/guardians meet the above requirements. All guests will also require a negative Covid-19 test at the terminal; the cost of both the Covid-19 test at the terminal and the PCR test will be complimentary.
At the time of travel, some ports of call may stipulate specific vaccine policies for guests going ashore that differ from this policy.
Voyages on or after January 1, 2022.
All other Cunard voyages on sale do not currently require guests to be vaccinated.