Frequently asked questions

Pre-cruise documentation is sent to our International Cunard guests via Royal Mail International and usually lands with the guest 4-6 weeks prior to departure.

If there is no availability on your preferred cruise, you may, where available, make a waitlist booking.

You may waitlist for more than one grade of stateroom and you may also add a waitlist for a particular grade of stateroom if you have a confirmed booking (for example, if you have booked an inside stateroom and would have preferred an outside stateroom but there was no availability at the time you booked).

Should a stateroom become available, we will contact you to offer the stateroom by email no later than two weeks prior to departure. If a cabin becomes available after this time, we will contact you by telephone. The fare will be confirmed to you when you call to accept the waitlist offer.

Please note that waitlist offers have an expiry date. This will be communicated to you by email at time of offering.

To make a waitlist booking, please call our Customer Contact Center at (800) 728-6273. Please visit our website for contact details.

You can add your middle name when you enter your name, address and contact details while making your booking online.

If you have already made your booking and have booked through a Travel Agent, please contact your agent to make this change. If you have booked with us direct, please contact Cunard to advise of the correct details please visit our website for contact details.

If you do not have more than six months validity on your passport from the date that you return from your voyage then you will be required to renew your passport.

Yes, you can use a different card than the one you used to pay your deposit. Contact 800-728-6273 for more information.

If this is the case, all of the cars are moved to the returning terminal so that they are ready for you to collect with no transfers involved. An effortless experience.

To allow for entry/exit stamps and visa stamps, we would recommend that you have at least 10 blank pages in your passport if you are booked for the whole World Voyage.

It is also a good idea to bring along some photocopies of the photograph/personal details page of your passport, as these are necessary for some ports of call.

Yes, if your booking has been made under one booking reference.

For bookings made over more than one booking reference, on board spending money cannot be transferred to the next cruise / sector.

On Queen Elizabeth and Queen Victoria, the Concierge desk can be found at the Grills Lounge, situated on Deck 11.

On Queen Mary 2, the Concierge Lounge is situated on Deck 9 however, the Grills Lounge is situated on Deck 7 outside the Grills Restaurant.

On Queen Anne, the Concierge desk can be found at the Grills Lounge, situated on Deck 10.

The Concierge lounge is open from 8am to 8pm.

Should you require any assistance with any aspect of your vacation, our Concierge Service will be happy to help you.

World Cruise.

Each ship completing a World Voyage will offer a concierge lounge for our Full World Voyage guests. The location will be advised once the guest is on board.

Yes, there is a weight restriction of 660 lbs when using a toilet on board.

Different stateroom types are given codes to distinguish them from each other. The first letter of the grade refers to the stateroom type, the second to signify their location on the ship.

The codes for the stateroom types are as follows:

• Queen Grill - Q
• Princess Grill - P
• Club Balcony - A
• Balcony - B
• Obstructed Balcony - C or D
• Oceanview - E
• Obstructed Oceanview - F
• Deluxe Inside - G
• Atrium View Inside - H
• Inside - I
• Single Inside - K or L

This should then be combined with the location code, deck height and ship location:

• A, Mid, Midships
• B, Mid, Mid-aft or Mid-forward
• B, Upper or Lower, Midships
• C, Upper or Lower, Mid-aft or Mid-forward
• D, Mid, Aft
• E, Upper or Lower, Aft
• E, Mid, Forward
• F, Upper or Lower, Forward

Neither of the letters in any code will relate to a specific deck. There are some exceptions to the above rules, and staterooms with a metal fronted balcony are coded as BU, BV, BY or BZ. Queens Grill and Princess Grill suites also sit outside this coding and a graded as Q1 to Q7 (Queens Grill) or P1 or P2 (Princess Grill).

Tea and coffee making facilities are available in all staterooms and suites on board Queen Mary 2, Queen Victoria, Queen Elizabeth and Queen Anne.

Complimentary tea and coffee is also available from the buffet restaurant and via the room service menu.

We no longer accept traveler’s checks on board.

Our Medical teams on each ship closely monitor levels of illness. As soon as we see any evidence of raised levels of illness on board, we immediately take appropriate steps depending on the nature of the illness involved.

For example, where Norovirus is suspected, we initiate an extensive and thorough environmental sanitation program and provide help and advice to everyone on board.

In order to prevent the spread of any such outbreaks, we ask affected people to remain in their staterooms while contagious and emphasize the importance of regular and thorough hand washing, especially before eating.

In addition you will notice that before embarking the ship or entering dining venues on board, we ask everyone to use the hand sanitizing gels provided. In some instances we also serve food in order to reduce the risk of transmission from person to person.

Exchange rates are updated at the beginning of every voyage to ensure you pay the same rate throughout your voyage.

The Cunard Line fleet support Remembrance Day with poppy sale from reception leading up to and on the day. On the day we do broadcast a special address over the PA system followed by a minute of silence.

While we are unable to put a limit on any on board account prior to boarding, you are able to set a limit on any account by visiting Reception once on board.

You may set a daily or total limit and once the limit has reached, no further spending will be allowed on the card until the limit amount is changed or cleared.

Yes, however it will not be possible for you to play them within your stateroom.

For bagpipes, it would be preferable if you use a chanter to practice on.

It will be possible for you to play them in a show lounge or other such room from time to time pending that no shows or activities are scheduled there, and only between the hours of 10am and 10pm.

Please contact the Voyage Director when you embark and they will be able to advise you on which venues and what times would be most suitable for your practicing. Please be aware that there may on occasion not be a location available to you.

Please note that your instrument will contribute to your luggage allowance where applicable and should be stored in your cabin.

Yes, we carry life jackets for all ages.

We always monitor any such situation occurring in a location which has been planned as part of an itinerary on one of our cruises. Should we deem that the area has become unsafe for guests, crew and our ship, we would assess the situation and should it be necessary for the location be removed from the itinerary we would plan to replace with an alternative where possible. Should this situation arise, all guests concerned will be contacted to advise them of any change.

The safety and security of our guests and crew is our top priority.

Only folding bicycles or bicycles that can be disassembled are permitted on board (for shore use only) and must be stored in your stateroom ensuring that it does not hinder the opening arc of the door so that access can be gained in an emergency situation. Please be advised that you will be responsible for transporting your bicycle on and off the ship. 

Please also note that we cannot allocate wheelchair-accessible accommodations to guests bringing bicycles on board. 

If you have a flight booked, please check with your air carrier as some may not accept bicycles on board the aircraft. There is no facility to hire bicycles on board our ships however there may be shore excursions involving cycling depending on the itinerary.

Please note, the above policy also applies to Tandem and Medical Tandem bicycles.

Hotel Entertainment.

• 3 Gold Stars - Entertainment Manager
• 2.5 Gold Stars - Assistant Entertainment
• 2 Gold Stars - Musical Director, Production Manager, Youth Manager
• 1.5 Gold Stars - Entertainment Host (Senior)
• 1 Gold Star - Entertainment Host (Junior), Assistant Youth Manager, Assistant Manager Production
• None - Guest Entertainers, Dance Couple, Show Company Manager, Show Company Cast

Hotel Food and Beverage.

• 3 Gold Stars - Food and Beverage Manager
• 2.5 Gold Stars - Food and Beverage Manager, Food and Beverage Services Manager, Executive Chef, Senior Restaurant Manager, Bars Manager, Inventory Manager
• 2 Gold Stars - CDC (Buffet/Prod/Grills), Restaurant Manager
• 1.5 Gold Stars - Gallery Manager, Sous Chef (production), Sous Chef (Buffet), Chet Patissier, Head Baker, Head Butcher, Chief Sommelier, Head Wine Waiter, Assistant Manager Bars, Assistant Manager Inventory
• 1 Gold Stars
• None

Hotel Housekeeping.

• 3 Gold Stars - Housekeeping Manager
• 2 Gold Stars - Assistant Housekeeping Manager (Butlers and Suites)
• 1 Gold Star - Laundry Manager, Night Housekeeper, Deck Housekeeper, Crew and Public Area Housekeeper
• None - Senior Laundryman, Laundryman, Tailor, Laundry Assistant, Night Team, Steward, Butler, Housekeeping Assistant, Crew and Public Area Team, Kennel Master (Queen Mary 2), Florist, Assistant Florist.

Hotel Management.

• 4 Gold Stars - Hotel General Manager
• 3.5 Gold Stars - Senior Doctor.
• 3 Gold Stars - Housekeeping Manager, Food and Beverage Manager, Entertainment Manager, Hotel Operations and Retail Manager
• 2.5 Gold Stars - Hotel Auditor

Hotel Operations and Retail.

• 3 Gold Stars - Hotel Operations and Retail Manager
• 2.5 Gold Stars - Customer Services Manager
• 2 Gold Stars - Finance Manager, Shore Excursions Manager, Administration Manager, Night Duty Manager, Communications Manager
• 1 Gold Star - Reception Manager, Events Manager, Flights Manager
• None - Revenue Partners Staff, Shore Excursions Assistant Staff, Port Presenter Staff, Loyalty and Future Cruise Sales Staff, Guest Computer Service Manager, Librarian, Receptionist, Night Receptionist, Concierge Receptionist, Printer

Crew Office Function.

• 3.5 Gold Stars - Human Resources Manager
• 2.5 Gold Stars - On board Trainer
• 2 Gold Stars - Crew Services Manager
• 1.5 Gold Stars - Assistant Manager Payroll Services
• <1 Gold Star - Assistant Manager Crew Services
• None - Administrator (Crew)

Yes, you are able to keep your cruise card after your cruise.

If you would prefer not to keep your cruise card, there will be rubbish bins available when you disembark.

We offer slight alterations/repairs on board. Please see the price list below:

• Button repair/replacement - no charge
• Alteration to pants, leg etc - $10.00
• Sleeve alteration - $13.50
• Waist Adjustment - $15.00
• Zipper replacement - $25.00
• Jacket and dress body alteration - $25.00
• Long dress length adjustment - $32.50
• General mending - $20.00

If on board spending money is only on one booking and not the other it cannot be transferred to the next voyage. It must be used on the voyage that the credit has been applied to.

We can only take cats and dogs in the kennels on board Queen Mary 2's Transatlantic Crossings. However, service animals (guide dogs etc.) are permitted on all cruises.

Queen Mary 2 has 22 lifeboats which can carry 150 people per boat. There are also 60 life rafts, which can carry 37 people per raft, plus 2 fast rescue craft. Queen Mary 2 is certified to carry 4,400 people (3,108 guests and 1,292 crew members). Life boats are located on Deck 8. Life rafts are located on Deck 7.

Queen Victoria has 16 lifeboats which can carry 150 people per boat. There are also 47 life rafts, which can carry 35 people per raft, plus 2 fast rescue craft. Queen Victoria is certified to carry 3,200 people (2,218 guests and 992 crew). Life boats are located on deck 4. Life rafts are located on Deck 3.

Queen Elizabeth has 16 lifeboats which can carry 150 people per boat and 2 dual purpose lifeboats/rescue boats which can carry 27 people. There are also 47 life rafts, which can carry 35 people per raft. Queen Elizabeth is certified to carry 3,272 people (2,175 guests and 1,097 crew). Life boats are located on deck 4. Life rafts are located on open Deck 3.

In the event of an emergency, please go to your dedicated assembly station on board. Details of how to locate your assembly station are found on the back of your stateroom door.

No, in New York due to immigration legislation, guests are required to disembark the ship so that U.S. officials can ensure there is a zero head count on board.

All guests regardless of nationality, disembarking or in transit will need to clear U.S. Immigration in the terminal. Guests may re-embark again once there is a zero guest count on board. This will take approximately 30-40 minutes.

A traveler crossing the International Date Line eastbound subtracts one day, or 24 hours, so that the calendar date to the west of the line is repeated after the following midnight.

Crossing the International Date Line westbound results in 24 hours being added, advancing the calendar date by one day.

The International Date Line is necessary to have a fixed, albeit arbitrary, boundary on the globe where the calendar date advances in the westbound direction.

Please see your voyage itinerary to see if and how you are affected by the International Date Line.

For the safety, comfort and enjoyment of our guests, smoking (including electronic alternatives) is not permitted in staterooms, on stateroom balconies or in public rooms. You will find designated areas on the open decks, where smoking is permitted. The only exception to this is Churchill’s Cigar Lounge, which is reserved for cigar and pipe smokers only. This policy is designed through direct feedback from our guests and is for the safety and comfort of all guests.

All restaurants are non-smoking, and this includes outdoor dining alternatives.

Smoking is not permitted in your stateroom/suite or on your balcony.

Electronic cigarettes.

Electronic cigarettes and vaporizing devices, including those which do not emit smoke, are permitted in designated smoking areas only.

Traveling to the United Arab Emirates, Please note that the use and possession of electronic cigarettes is illegal in the United Arab Emirates. If you are arriving and/or leaving the country by plane, please be advised that any electronic cigarettes will be confiscated at the airport and you may face a penalty. If you are visiting any UAE ports as part of your cruise, please do not take electronic cigarettes ashore.

All public spaces are designated as non-smoking within the ship, with the exception of designated smoking areas. On the open decks, designated areas will be clearly signposted and noted in the Daily Program.

All restaurants are non-smoking, and this includes outdoor dining alternatives. Smoking is not permitted in your stateroom/suite or on your balcony.

Churchill’s is a lounge dedicated to cigar and pipe smokers all day.

Electronic cigarettes and vaporizing devices, including those which do not emit smoke/vapor, are permitted in designated smoking areas only.

Traveling to the United Arab Emirates. Please note that the use and possession of electronic cigarettes is illegal in the United Arab Emirates. If you are arriving and/or leaving the country by plane, please be advised that any electronic cigarettes will be confiscated at the airport and you may face a penalty. If you are visiting any UAE ports as part of your cruise, please do not take electronic cigarettes ashore.

In some ports it is necessary to anchor offshore rather than alongside. When this is the case, we use a tender to take you ashore. A tender is a small vessel with a capacity of around 100 people. The tenders are usually our own, manned by our crew, but sometimes they are chartered through a trusted external provider.

Embarking and disembarking the tender safely.

In some ports it is necessary to anchor off shore rather than alongside the dock or quay. When this is the case, we use a tender to take you ashore. A tender is a small vessel that carries around 100 guests. In order to board the tender, please note that you will be required to use steps (up to 20cm/8 inches high) and navigate the gap between the platform and the tender (of up to 45cm/18 inches).

In the interests of safety, we require all guests wishing to use the tenders to have sufficient independent mobility to negotiate steps and traverse a gap of up to 45 cm/18 inches. Anyone wishing to board the tender will need to demonstrate this ability via a mobility test prior to tender embarkation by stepping unaided over a distance of 45 cm/18 inches. Children who are unable to step across a gap of this size will be permitted to use the tender service provided their parent/guardian is able to demonstrate that they can carry or pass them safely across the mobility test gap.

There will be crew members there to guide and steady you as you embark, but they cannot support, carry or lift guests on board the tender for safety reasons. Please wear appropriate, puncture, and securely attached footwear when embarking and disembarking the tender.

If you use a wheelchair or mobility scooter, please note that you or your traveling companion are responsible for assembling and disassembling your wheelchair/mobility scooter. The crew will endeavor to assist where practical and safe to do so, providing that no individual part weighs more than 20kg/40 lbs.

If you have notified us that you have reduced mobility you will be invited to a tender briefing on board and given the opportunity to take part in the mobility assessment (described above) in advance. This must be completed independently, (deletion), without any assistance. If an officer decides it is not safe for you to board a tender, please respect their decision as this decision is taken to ensure your safety, in accordance with health and safety law.

Safety while on board the tender.

Once you have embarked the tender, please follow the instructions given by crew members and find a seat as soon as possible. Do not get in or out of the tenders until told to do so.

Shore excursions.

Priority will be given to you if you are on a shore excursion. Please see the mustering details in the Daily Program for more details.

How do the tenders run.

Tenders are run on a continuous loop; please see the Daily Program for times and frequency. As mentioned above, we will embark shore excursion guests first, then all other guests.

Naturally, most guests will want to disembark as early as possible, so we do expect a very busy period in the morning. Therefore, we will stagger disembarkation and ask you to collect a ticket at a particular venue and then wait for your group to be called before making your way down to the tender platform. Public announcements will be made throughout the morning, so please listen carefully.

Once the busy period is over we will make an announcement and you will be free to use the tender without a ticket.

Cost.

The tender is free of charge all day. Should you have any questions about the tenders, including concerns about safety and mobility, please ask at Reception.

Accessibility.

On Queen Mary 2 there are 14 steps from the Deck one entrance down to the pontoon for the tenders. There are 20cm / 7.9 inches between steps and the steps are 25cm / 9.8 inches deep. The forward gangways have lifts, so are accessible for guests with walking difficulties.

On Queen Elizabeth and Queen Victoria there are 10 steps down to a landing followed by a further 8 steps to get onto the pontoon. Guest will then need to climb up 4 steps to get into the tender and a further 2 more to get down to the seating area.

Those who are unable to do this due to mobility issues would be unable to go ashore at ports of call where a tender is used.

You will still need to register a credit or debit card when you check in via My Cunard, even if you intend to settle your on board account in cash. Please note you will be asked to enter your 4 digit pin number for verification. 

Your on board account must be kept in credit at all times. You may add credit to your account at any time by visiting the Purser's Office in the Grand Lobby.  

Should your account no longer be in credit, any outstanding balance will be charged to your card. 

There are limits on the amount of cash that can be deposited on your account at any one time. These limits vary by cruise length.

We are unable to accept:

• money transfers to the ship (other than gift credits, however these are non refundable and cannot be taken out as cash) either prior to embarkation or whilst on board.
• personal cheques, traveler’s cheques or prepaid credit cards

Any unused cash on your account can be refunded to you at the end of your cruise. Please visit the Purser's Office prior to disembarking. Any credit due to be refunded to you will be clearly shown on your final statement, which will be delivered to your stateroom on the last night of the cruise.

Please see our dedicated Environmental Policy page for more details.

There are no cash machines on board, however, should you require cash, you can request this from the Pursers Desk and it will be charged to your on board account. 

In order to take advantage of this facility you must have registered your credit card. Please note, there is a daily limit of $500 and a weekly limit of $2500 for this service.

Duty free items purchased on board via the shops.

It is not possible to consume duty free alcohol in your stateroom or around the ship. All duty free alcohol purchases will be retained by the shop and will be available for collection on the last full day of your voyage.

It is possible, however, to consume duty free tobacco products in the designated smoking areas.

Duty free items are not available on any voyage that only visits countries within the EU.

You may alternatively purchase alcohol from the room service menu to enjoy in your stateroom or from our Gift Collection to enjoy both in your stateroom and restaurants.

Yes, we will have an electric Menorah in a public area with one candle being lit each night. It will not be possible for guests to light their own candles due to the fire hazard risk this may cause.

A rabbi will be on board to conduct services.

Yes, it is possible to arrange a taxi in some ports of call.

Alternatively, we offer an exciting range of shore excursions which can be pre booked via My Cunard or booked via the tours desk on board.

Ports of call.

If you wish to book a taxi for a port of call you are visiting, please speak to the Reception Desk. It is not always possible to pre book a taxi in all ports of call; reception will be able to confirm if this is possible or if there will be taxis along the quayside.

Alternatively our on board Shore Excursions Team may also be able to arrange a private car booking for you. Please enquire once on board.

Southampton.

Please speak to reception who will be able to arrange a pick up for you at Southampton. There is a taxi rank at each cruise terminal in Southampton.

New York.

We do not offer taxi bookings in New York, but please rest assured that there are hundreds of taxis upon arrival in New York.

There is a resident chiropractor on board Queen Mary 2.

There is a doctor on board who can help with minor ailments and procedures. A range of massage treatments are available from the spa. Guests should be reminded that they should have adequate medical insurance before traveling, as services from the Medical Team can be expensive.

You can email the ship directly at qmhspa2@cunard.co.uk if you wish to make requests for services.

Via mobile phone.

As mobile phone service is available on board our ships, the easiest and possibly fastest route will be to send an SMS text or call their usual mobile phone numbers. When ships approach port and land-based mobile phone service again becomes available, the ship's service is switched off. Most mobile phone providers have agreements with the ship's service provider, Telenor. Costs are usually higher than when making an international call to or from a mobile phone. For more information on this, visit our Staying Connected page.

Via email.

Guests on board can access their own personal email account connecting to the Internet while on board, using either their own mobile device/tablet/laptop via Wi-Fi or using a computer in the ship's Internet Center. There are charges for internet usage and these are the same whether using Wi-Fi or a ship's Internet Center computer. For more information on our on board internet packages, visit our Staying Connected page.

If you do not have a personal email address and want friends and family back home to be able to contact you, you can give them one of the below email addresses and we will pass the message on to you. A small charge (approximately $1.50) will be applied to the on board account.

The email needs to include your name and cabin number within the subject line of the email.

Info.qv@cunard.co.uk

Info.qm@cunard.co.uk

Info.qe@cunard.co.uk

Contacting crew via email.

If you are a friend or relative of a crew member please contact them via their personal email account.

Via ship's satellite telephone.

It is very easy to call our ships at sea from the UK. Callers are connected to the Purser's desk and calls may be received any time whether the ship is in port or at sea, as long as there is a satellite connection. Please be aware that it may take some time to locate the guest and bring them to a phone. If guests are not in their stateroom, a message will be taken and delivered to their stateroom.

The procedure for sending a fax to our ships is the same. Please find the relevant telephone and fax numbers below:

• Queen Mary 2 - 00 870 773 235 723 or 00 870 331 062 710
• Queen Victoria - 00 870 764 817 752 or 755
• Queen Elizabeth- 00 870 765 067 260 or 263

If calling from outside of the UK, please call - 001 732 335 3272

If calling from the US, please call: +1 (877) 266-0985

Please note that there may be times where the ship is not receiving a satellite signal, which may result in you being unable to contact the ship for a short period.

All prices listed below are subject to change. Please check with your service provider for accurate costs.

Please be aware that a connection via satellite can be very expensive, at around £6 per minute. You will be charged by the min and as soon as the phone starts ringing. Please refer to your phone provider for confirmed details of costs.

You will also be required to "press the pound sign on your keypad" when entering details. For those based in the U.K., the pound sign is equivalent to the hash (#) key.

If you experience difficulties contacting the ship, in case of emergencies, you may call our Customer Contact Center on 800-728-6273.

Yes, should you wish to call a friend or family member in another stateroom all you need do is dial their stateroom number from the telephone in your stateroom, free of charge. If they are not in their stateroom a voicemail message may be left.

Most people find their cell phones work well at sea, because this is a satellite service. On occasion, signal strength can vary, but you should be able to do all the usual things – make and receive calls, send text messages and photos.

If you see Telnor on your cell phone's display, this means you are using International Marine Roaming and the cost of making and receiving calls and texts will be added to your cell phone bill, not your ship account.

Your service provider should be able to give you a breakdown of all charges. Please note that charges for "pay as you go" can vary to those of contract phones on the same network.

There may be occasions that your phone will not be able to find a signal.

Please note - Prior to sailing, guests may need to contact their cell phone providers to ensure International Roaming is enabled.

Satellite internet plans

All of our ships are Wi-Fi enabled - after purchasing a satellite internet plan, you can access the Cunard Guest Wi-Fi on your own devices or via our terminals in the library or ConneXions.

Gold, Platinum and Diamond Cunard World Club members will receive complimentary internet credits, which are redeemable against our satellite internet plans.

For more information about satellite internet plans on board, please visit our Staying Connected page.

Internet station opening hours and locations

The internet stations are open 24 hours a day. Assistance is available at various times throughout the day and evening.

Internet stations are located in the following areas:

• Queen Victoria- The Library on Deck 3 (24 hours) and Cunard ConneXions Classroom on Deck 1 - (9am-7pm, except when learning sessions are taking place)
• Queen Elizabeth– The Library on Deck 3
• Queen Mary 2– Cunard ConneXions iStudy on Deck 2

Data roaming on mobile devices

Most people find their cellular phones work well at sea. You’ll see ‘Telenor’ or ‘90112’ if you’re connected to International Marine Roaming.

Charges for these connections are set by your network service provider and will be added to your cellular phone bill rather than your on board account. Please contact your normal service provider for data allowance and costs.

You can also use your cabin phone to make calls - charges will be added to your on board account.

Skype and video calling connections

The restrictions with available satellite connectivity and bandwidth make the use of Skype and other video calling (Facetime etc.) extremely unreliable and we do not recommend their use on board.

You can direct-dial ashore worldwide from your stateroom.

Phone calls are charged $4.95 per minute due to being a connection through the ship's satellite phone and will be charged to your on board account only (subject to change).

Should you have difficulties, staff in the Business Center will be happy to assist you.

Please contact your supplier for details on calling from the ship using your cell phone.

Yes, all ships will have a Rabbi on board during this time.

In some destinations there is not the infrastructure to offer shore experiences, or there are limited Tour Operators or guides. Examples of such places include:

• Ny lesund, Spitsbergen - no excursions are operated in Ny lesund. Ny lesund is almost only inhabited by scientists, and there is no infrastructure for excursions and no guides. Ny lesund can offer a few amenities for guests. For example: a small shop and a post office etc. It is not permitted to venture out of the small settlement. This is mainly due to safety as there is a potential threat from wild animals like the polar bear, but also there is concern about the vegetation. as it is very vulnerable. You will be given full information on the area once you are on board and will have the opportunity to go ashore independently.
• Catalina Island - at Catalina Island there are no organized shore excursions as the island is very small and there is no infrastructure to support organized shore excursions. You can take the ships tender to the beach, where you can lounge in the sun and explore. When you have enjoyed your time ashore make your way back to the ship using the ships tender. Further information regarding Catalina Island will be provided to you once you are on board.

The port of call is showing as an option to select on My Cunard; however no shore excursions are available to book.

The reason for this may be because the port of call is an embarkation/disembarkation port. Although this may not be the case for your itinerary, these excursions are only bookable on board.

From time to time it may be necessary for us to cancel a shore excursion due to operational reasons or if the port has been removed from the itinerary.

In the unusual event that we need to cancel a shore experience for operational reasons, we will notify you as soon as possible to give you an opportunity to book an alternative and process a full refund to the card on which you made the purchase.

Please note once your refund has been completed your card company may hold the refund for a period of time: please speak to your card company first should your refund take longer than seven working days.

If you have booked a shore excursion on board, which would be charged to your on board account, we will amend your on board account to reflect the cancelation and no charges will be applied.

If we are able to operate a different excursion you will be advised.

If you have any queries regarding a canceled shore excursion please contact our Customer Service Department on (800) 728-6273 (local call charges apply).

The requirement for seat belts depends on the law of each country visited. Usually in Europe you can expect to be provided with a coach fitted with seat belts; however in many other countries it is not a legal requirement and it depends on the coach available to the tour company on the day.

If seat belts are provided it is advisable that they are worn for safety reasons.

Car seats are not a legal requirement when traveling on a coach and there is no guarantee that if you did bring a car seat with you that the seat belts that are provided in the coach (if provided) would be able to secure the car seat adequately.

You need to be back on board at least an hour before the ship sets sail.

If the ship is in port overnight you will be able to return to the ship at whatever time you wish as long as it is an hour before the notified departure time of the ship.

You will be notified on board via the ship's newspaper of the times the ship will set sail again, after each of port of call.

Any luggage that has been left on board will be landed in Southampton at the end of the voyage and then transferred to the Luggage Handling Company in Southampton, where it will be safely stored in their warehouse until further notice.

To arrange delivery or collection please contact (800) 728-6273 between Monday - Friday 5am - 6pm PT (8am-9pm ET); Saturday 6am - 5pm PT (9am-8pm ET); Sunday 6am - 3:15pm PT (9am-6:15pm ET) or alternatively, you can email: info@thebaggagehandlingcompany.com.

Please note, delivery charges are the responsibility of the passenger.

As soon as you are aware of the problem, please report it to a member of staff, either on board or at the cruise terminal so that you may obtain a damage report. This should then be submitted to your travel insurance company.

When departing Brooklyn Cruise terminal the Statue of Liberty and Ellis Island will be on the starboard side (right) and if you look aft (back) you will see the Manhattan skyline.

When arriving into Brooklyn Cruise terminal the port side (left) of the ship will afford you views of the Statue of Liberty and Ellis Island.

An unmissable viewing opportunity would be to be on the top deck to watch the ship's funnel pass under the Verrazano Narrows Bridge with 10m / 33ft clearance.

Also, by being on the top deck, you will be able to take advantage of the panoramic views and therefore be able to see the scenery on both sides.

Please note the views mentioned above are while the ship is underway. Views when the ship is alongside or maneuvering may differ from those detailed above. All recommended viewing areas are subject to change due to weather, tidal conditions and operational factors.

When traveling from Southampton to New York (Westbound) you will gain an hour a day over a 6-day period.

When traveling from New York to Southampton (Eastbound) you will lose an hour a day over a 6-day period.

Once the ship comes alongside (usually early in the morning) it will take around two hours to receive clearance from the local authorities and transfer all luggage to the shore. Guests will then be invited to disembark.

We operate a staggered disembarkation system. You will be notified of your disembarkation time the evening before you arrive, usually via a note delivered to your stateroom.

Depending on your disembarkation time, it can take up to two further hours before you are on shore.

You should then allow a minimum of one hour to collect your luggage and clear US customs.

Yes, it is possible to arrange for your luggage to be stored in New York or Southampton. This is available for guests disembarking the ship in New York or Southampton who plan to return to New York or Southampton to embark the ship again within a few days.

Please speak to the Pursers Office once you are on board who will be able to check availability for you.

New York.

If there is availability you will need to place your luggage outside your stateroom the night before disembarkation between 6.00pm and midnight and attach your standard luggage labels.

You will then need to collect your luggage from the baggage hall which is in the cruise terminal ashore, attach your second set of luggage labels to your luggage and drop your luggage off at the dedicated luggage Concierge Stand after going through Customs and Immigration.

Southampton.

If there is availability you will need to place your luggage outside your stateroom the night before disembarkation between 6.00pm and midnight and attach the green luggage labels given with the information letter.

The luggage will be automatically transferred to the storage facility. Please ensure you remove all essential belongings before placing the bags outside your stateroom.

Cost.

All bookings are made on board via the Purser's Office. Prices below are in US dollars (USD) and will be charged to your on board account at the time of booking.

The cost to leave your luggage in New York are listed below, and varies on the amount of luggage you require to be stored*. Prices are per bag for up to 30 days and a further $30* per 30 days thereafter. This includes transport from/to the correct terminal, secure storage and insurance cover.

• 1 – 6 pieces - $264.84 per piece
• 7- 9 pieces - $209.00 per piece
• 10+ pieces - $161.78 per piece

The cost to leave your luggage in Southampton is $65.00* per bag for up to 30 days and a further $30* per 30 days thereafter. This includes transport from/to the correct terminal, secure storage and insurance cover.

*Prices are subject to change.

Please note there are no restrictions on the size or weight of your luggage.

It is permissible to wear such items of clothing during the daytime; however please refer to our What to Pack web page for evenings on board.

It should also be noted that some countries may have rules against this sort of attire such as Barbados where it is illegal due to this matching the uniforms worn by security services.

Restriction to wear camouflage clothing:

• Barbados
• St. Kitts
• Dominica
• Grenada

No restrictions to wear camouflage clothing:

• Curacao
• St. Maarten

Tickets will be delivered to your stateroom or suite on the night before your shore excursion.

We are unable to confirm any specific dietary arrangements prior to sailing for shore excursions. Once on board, please contact the Shore Excursion desk and advise them of your dietary requirement. The Shore Excursion team will then contact the tour operator to see if they are able to accommodate your request.

We have paused sending pre-voyage booklets to all our guests globally. Rest assured, all information that can be found in the booklet can also be found on My Cunard, including shore experiences, boarding passes and luggage labels. We look forward to welcoming you on board soon.

You may book as many as you like – however we recommend allowing 1 hour between departures. If you miss a shore experience due to a delay on the previous experience, you will receive a full refund.

Yes we do, and these can be booked via My Cunard.

The symbol "fam tour" means that the tour is particularly suitable for families. Some shore excursions have a minimum age to participate, which is either set out in the tour description or will be made known to you when booking.

Age limits.

• Child prices are for those aged 3 to 12.
• Guests over the age of 12 will require an adult ticket.
• Infants aged 23 months and under (on the date of sailing) can travel on the excursion free of charge, as long as they are seated on your lap. Please note there may be occasions when this is not possible and this will be detailed on the Shore Excursion description via My Cunard.

Please ensure that you book a tour ticket for your infant via My Cunard.

Note that all minors (those under 18) must be accompanied by an adult on shore excursions.

We ask parents and guardians to note that children must not be left unaccompanied on the ship while the ship is in port. There is no facility offered on board to look after your children if you go ashore.

Car seats.

You are welcome to bring your own safety seat since these are not provided due to different laws being applied in other countries.

If you are bringing a car seat for an infant (aged 2 or under) you cannot purchase a seat when booking your excursions via My Cunard. This is because infants are not charged. You will need to speak to the Shore Excursion Team once you are on board to advise you are bringing an infant and a car seat. Please be aware that the size and safety fittings of coach seats may vary between excursions and we cannot guarantee that safety seats will fit in all coaches. In some instances we are unaware of what coach is provided until on the day of the shore excursion.

We do not recommend that guests take a shore excursion on embarkation/disembarkation day due to time constraints and onward travel arrangements.

You may notice that a shore excursion is offered in a port of call where the ship remains overnight or for two/more days. However, these are offered to those guests who are taking the longer cruise where the choice of 7/14& nights was available (for example, World Cruises or 7/14 night cruises on Queen Elizabeth).

If you wish to take an excursion on embarkation/disembarkation day then we strongly advise you ensure that the tour times do not clash with your travel arrangements.

Any excursions offered on embarkation/disembarkation day will be shown via My Cunard where available.

Occasionally, excursions are arranged on disembarkation day and include a transfer to the airport, however you should still ensure that this fits with your check in or flight time.

If you wish to arrange a private tour for your final day, then it may be possible to arrange this on board (taxi to a chosen destination); however, we recommend that you familiarize yourself with the process involving taking luggage off the ship.

If you choose to pre book shore excursions, then you must pay for these at time of booking. This can be done via My Cunard and you must have a valid credit or debit card to do so.

You may book shore excursions once you are on board and these will be charged to your on board account, which will be settled at the end of your voyage. If you have on board credit then this is deducted for the balance of your on board account so you are therefore able to effectively use any on board credit given to you to pay for your excursions; however, please note that your chosen shore excursion may no longer be available. Booking shore excursions on board may also result in higher prices than if you were to pre book them.

If you wish to book an accessible shore excursion, this will be charged to your on board account as it is not possible to book these online.

If you choose an excursion with a long transfer time to the main destination (e.g. Civitavecchia to Rome) it is likely that a convenience stop will be made.

If you choose an excursion that includes refreshments or lunch, there will be toilet facilities available at the refreshment/lunch venue.

We cannot guarantee that there will be toilet facilities on the coaches used for our excursions as we do not know until the day of the tours which coaches will be supplied to us by the local coach operators.

Your Cunard experience starts the moment you arrive at your embarkation port, with porters waiting to collect your luggage before you head off to check in.

After check in you will board one of our magnificent ocean liners to be greeted by members of the ship’s company and experience the stunning view of the Grand Lobby before you.

You’ll then be shown to your luxurious stateroom where you can freshen up and meet your stateroom steward. They are there to ensure every detail of your stay on board is taken care of.

Once you’ve unpacked you’re free to explore the ship. Of course, if you’re a guest in one of our Queens Grill suites, your butler will be unpacking for you.

After a relaxed lunch you can head off to further explore the ship or return to your stateroom to unwind before sail away.

After a short safety drill, make your way up on deck to enjoy a glass of Champagne as your voyage to exciting destinations begins.

We have found in the past that due to the short nature and low luggage requirements of these voyages, guests often wish to take their own luggage straight to their stateroom rather than wait for luggage to be delivered.

There will be luggage porters on hand should you wish to embark without your luggage and have it delivered to you.

Yes, simply ask your stateroom steward / butler who will take your shoes away and return them shined.

This service is complimentary to all guests.

All three of our ships have Twinings tea available in all staterooms.

Yes, a number of coat hangers are provided in the wardrobes - the amount of which can vary, however you are welcome to bring your own should you wish.

There is a retractable drying line in the shower of each stateroom.

The stateroom electrical systems on board are not designed to take high current capacity items.

Stateroom hair dryers are provided for the comfort of the guest, these are specially bought for the ships and are of lower current ratings and thus compatible with the ships electrical systems.

You can also find irons in our laundries on board and are free of charge. Please note, you are not permitted to bring irons on board with you.

Personal extension leads are not permitted on board unless to be used with essential medical equipment (e.g. CPAP and nebulizer machines). These will be checked for electrical safety along with your piece of medical equipment prior to sailing.

Surge protected extension leads are not accepted in any circumstances as they interfere with the ship's electrical distribution.

Yes, you can obtain stateroom key cards for other staterooms as long as both parties agree to them being issued and have the request registered. Please visit the Purser's Office on board to arrange this.

Note that each occupant of a stateroom will be issued with their own key card.

There is an air conditioning control panel in each stateroom which allows you to control the temperature in your own stateroom between approximately 66 and 80 degrees F

The average temperature of the interior areas of the ship is around 66 degrees F.

We do not supply waterproof bedsheets, however you are welcome to bring your own.

Pillows

Standard pillows are of a hollow fiber construction, made by Calderon.

Duvet

The duvets are made of cotton hollow fiber by English Trading with a tog rating of 10.5.

Sheets

Sheets are made from polycotton by Calderon. You may request sheets and blankets instead of duvets this can request up to 3 days prior to your sailing date by calling our Customer Contact Center. Within the 3 days prior to sailing please make your request with your stateroom steward once on board.

Anti-allergy

Please note we do not have anti-allergy bedding on board our ships, however if you do have an allergy to washing detergent then we can make arrangements for this. Please contact our Customer Contact Center.

Mattress topper

We do not supply mattress toppers, as the mattresses on board all ships are all of a high quality and therefore a mattress topper should not be required.

However, we can provide a duvet over the mattress; if this is required this can be arranged with your stateroom steward once you are on board.

The items listed are not available to be purchased.

There are no weight restrictions on the upper pullmans, however there is a weight restriction on the bunk ladder of 285 lbs.

The upper pullmans are “shock tested” to approximately 660 lbs.

Any passenger can sleep in a upper pullman. Please bear in mind the bed is elevated, therefore a lower cot may be suitable for children/babies.

You will be unable to have a king-sized bed configuration in the stateroom if any of the upper pullmans are in use.

On each ship, Queens Grill Suites have a separate shower and bath (except Q5, Q6 and Q7 grades on Queen Mary 2 which have a shower over the bath).

Princess Grill Suites have a shower over the bath.

All other grades are shower only.

Bed linen will be changed every seven days but can be changed more often, if requested.

Queen Victoria.

Grand Suite (Q1) 6194; three small glass top table, four dining chairs, one rectangle stone table, two chairs, two stools/ottomans, two single loungers and one double lounger.

Grand Suite (Q1) 6203; two small glass top table, four dining chairs, one rectangle stone table, two chairs, two stools/ottomans, two single loungers and one double lounger.

Grand Suites (Q1) 7142, 7159; three small glass top table, six dining chairs, one rectangle stone table, two chairs, two stools/ottomans, two single loungers and one double lounger.

Queens Suites (Q5) 4188, 4189, 5189, 5190; one large white table, two square small tables, two loungers and two recliner chairs.

Queens Suites (Q5) 8162 & 8163; one large white table, one round small table, two loungers and two recliner chairs.

Master Suites (Q2) 7070, 7085; one round stone table, two small glass top table, four dining chairs, two lounge chairs and two stools/ottomans

Penthouses (Q3) 4099, 4101, 4104, 4106, 5101, 5103, 5106, 5108; two stools, one large white table and two recliner chairs

Penthouses (Q3) 6104, 6106, 6109, 6111; one large white table and two recliner chairs.

Queens Suites (Q6) 5191, 5192, 5194; one large white table, two square small table, two loungers and two recliner chairs.

Queens Suites (Q6) 8164, 8165, 8166; one large white table, one round small table, two loungers and two recliner chairs.

Suites 7036, 7037, 7038, 7039, 7040, 7041, 7042,7043, 7044, 7045, 7048, 7050, 7051, 7052, 7053, 7063, 7078, 7080, 7082 ,7084, 7086, 7088, 7093, 7095, 7097, 7099, 7101, 7103; one large white table and two recliner chairs.

Queen Elizabeth.

Grand Suite Q1 - one dining table with 4 chairs and cushions, two chaise lounge with cushions, two chairs, two ottomans and two tea tables with glass top.

Master Suite Q2 - one dining table with two chairs and cushions, two chaise lounges with cushions, two chairs, two tea table with glass top.

Penthouse Q3 & Q4 and Queens Suites Q5 & Q6 - two reclining chairs with ottomans, one tea table.

Princess Grill Suites P1 & P2 - two reclining chairs with ottomans, one tea table.

Club Balcony and Balcony- two dining chairs and one tea table.

Queen Mary 2.

Britannia Grade - two dining chairs and one tea table.

For Southampton departures only.

You are welcome to bring as many luggage items with you as you wish ensuring it can all be stored safely in your stateroom. Each piece of luggage must weigh no more than 23kg / 50lbs.

If you prefer not to pack your wedding dress and/or suit in your main luggage you may carry these on in dress or suit bags with clear labels stating name, stateroom number. You will still be required to put these through the luggage scanner at the terminal.

Deck 14 - The Lookout.

Features:

• Observation platform accessed via sports deck with view over the ship's bow
• Standing room only for approximately 50 people

Day use - observation - 24 hours
Night use - observation - 24 hours

Deck 11 - Observation Deck.

Features:

• Almost 360-degree observation deck overlooking bow of the ship
• Standing room only for approximately 100 guests

Day use - observation - 24 hours
Night use - observation - 24 hours

We are unable to send gifts to crew members on board, including gifts purchased from our Gift Collection brochure. All gift purchases from the Gift Collection are applied to guest bookings.

We currently have no way of taking payment for a gift for a crew member.

Butlers are on board for our Queens Grill guests. They can assist with packing and unpacking, room service, assist with bookings, cocktail parties in your suite and cleaning the room. All butlers have a beeper and there is always a butler on duty between 7am and 10pm.

Yes, The Royal Court Theater can be found on each ship. The theatre is located on decks 1, 2 and 3 on board both Queen Elizabeth and Queen Victoria with a capacity of 850 seats per theater and located on decks 2 and 3 on board Queen Mary 2 with a capacity of 1094 seats.

Each theater also has a number of wheelchair spaces, available on a first come - first served basis. It is not possible to pre book these spaces or any of the seats in the theater (with the exception of Private Boxes as detailed below).

Private Boxes - Production Show Evenings

Celebrate special evenings in the Royal Court Theater with our Theater Box program on Queen Victoria and Queen Elizabeth. You will be offered finger desserts and champagne cocktails in a private lounge area. At performance time, you will be guided to your private box, where bar staff will serve you chocolates and Laurent Perrier champagne.

To book your box, visit the Purser's Office on board. Reservations close at 3pm on the day of the performance. An additional charge (plus a 15% Service Charge) per couple applies, which will be added to your on board account.

Please note that private boxes will only be available for selected performances on Queen Elizabeth and Queen Victoria. Please also note that Queen Mary 2 and Queen Anne do not have Royal Boxes. It is not possible to reserve a box or any seat in the theater prior to embarkation.

If the theater is showing a comedian, film or other such entertainment the boxes are complimentary and available on a first come first served basis.

There are steps that lead down into each box, however there are 2 boxes which are wheelchair accessible. A guest may join you in these accessible boxes, however please note that space is restricted to one wheelchair and this may lead to guests feeling a little cramped.

Performances

During a typical 14 night cruise you will have the opportunity to see up to 6 Cabaret performers and up to 5 Production Shows. All shows are played twice on the same evening, usually at 8.30pm and 10.30pm, once for the early dining sitting and once for the late dining sitting.

Full details of the acts, shows and performances will be made available to you once on board.

If you are traveling on a back to back voyage i.e: Southampton - New York and then New York - Southampton, the productions and guest speakers are alternated so you should have the option to see different productions on each voyage.

There is no set opening time for the theater, it will open for individual events which can vary day to day. Please see the Daily Program, your on board news paper for entertainment events and times.

Prior to cruise.

You can amend or cancel a spa booking up until 3 days before your departure date. 

Log in to My Cunard to cancel any online spa bookings you have made. To amend a booking, you’ll have to phone our Customer Contact Center.

Refunds will be applied to the card that was used to purchase the spa treatment or service and you will receive confirmation of your amendment or cancellation via email. 

On board.

To amend or cancel a spa booking once on board, call the spa via your stateroom telephone or visit the Mareel Wellness and Beauty spa reception desk at the locations below:

• Queen Mary 2 – Deck 7, Forward view deck plan
• Queen Victoria – Deck 9, Forward view deck plan
• Queen Elizabeth – Deck 9, Forward view deck plan
• Queen Anne – Deck 1, Mid Forward view deck plan

If you cancel before your treatment time, a full refund will be issued to the debit/credit card that was used to make the original booking and any relevant cancellation charge will be applied to your on board account. 

Once you have booked your Cunard voyage, visit My Cunard and log in using your booking reference to view and customize the details of your upcoming vacation.  

Spa treatments, fitness classes, and salon appointments on board your ship will be available to book on My Cunard from 180 days before your departure date up until 3 days before the start of your voyage.

On My Cunard, you’ll also be able to sign up for Shore Experiences, reserve a table in our alternative dining venues and arrange other bookings to enjoy during your sailing.

Once on board, bookings can also be made via the Mareel Wellness and Beauty spa reception desk, found at the locations below:

• Queen Mary 2 – Deck 7, Forward view deck plan
• Queen Victoria – Deck 9, Forward view deck plan
• Queen Elizabeth – Deck 9, Forward view deck plan
• Queen Anne – Deck 1, Mid Forward view deck plan

Liquor and tobacco at duty free prices are available on board all three Cunard vessels.

Duty Free Liquor products sold via the shops will only be available to take home. You may order via the shops (detailed below) at any time throughout the cruise and orders will be available for collection at the end of your cruise (you will be given details where and when you can collect your orders). The shops are shut when the ship is in port.

You can also purchase duty free tobacco from the shops at any time during your voyage and can take the tobacco products away immediately for consumption on board or take ashore purposes.

Queen Mary 2 - Mayfair (Deck 3)
Queen Elizabeth - Royal Arcade (Deck 3)
Queen Victoria - Cunardia (Deck 2)
Queen Anne - boutiques (Deck 3)

Intra-EU Voyages

(Voyages visiting only Countries within the European Union)

On intra-EU voyages we are unable to sell any duty free liquor or tobacco for on board consumption or to take ashore via the shops.

Price guarantee

On all three Cunard vessels, the shop offers a price guarantee on liquor and tobacco purchases. We guarantee the shop will be cheaper than any comparable outlets - including any shops ashore during the voyage. You will need to be able to provide proof of the cheaper price from recognized retailers. Online price comparisons are not included. If you have already purchased on board the shop will refund you the difference back onto your on board account. If you have not yet purchased and have proof of the cheaper price ashore the shop will price match for you.

A wide range of swim wear is available in the on board shops as well as items such as sunglasses, hats, bags, snorkels and masks (not flippers).

Other essential items such as sun cream are also available.

We stock a wide range of sun lotions on board. We have factors 4, 6, 8, 10, 12, 15, 20, 30 and 50+. The prices range from $6.50 to $30. The complete list is below:

Lancaster Face Brnz SPF15 50ml / 1.6 fl. oz.
Lancaster Self Tan Bronze Milk
Lancaster Sport FaceBody SPF20 75ml / 2.5 fl. oz. Pump
Lancaster Sport Mist SPF15 125ml / 4.2 fl. oz. Energize
Lancaster Sun Oil Free Gel SPF10 150ml / 5.0 fl. oz.
Lancaster Sun Oil Free SPF15 150ml / 5.0 fl. oz.
Lancaster Sun Tan SPF15 200ml / 6.7 fl. oz.
Lancaster SunBeauty SPF15 50ml / 1.6 fl. oz. Face
Lancaster SunBeauty SPF30 50ml / 1.6 fl. oz. Face
Lancaster SunTan SPF6 200ml / 6.7 fl. oz.
Lancaster Tan Maximiser 125ml / 4.2 fl. oz Face and Body
Lancaster TanDeepener SPF6 200ml / 6.7 fl. oz.
Malibu Aftersun 200ml / 6.7 fl. oz.
Malibu Aftersun 400ml / 13.5 fl. oz.
Malibu Aftersun Spray 200ml / 6.7 fl. oz.
Malibu Babes LipSlick Coconut
Malibu Babes LipSlick SBerry
Malibu Lipbalm SPF20+
Malibu Lipbalm SPF30
Malibu Miss Lipbalm SPF30
Malibu Scalp n Hair Protector
Malibu SPF12 200ml / 6.7 fl. oz.
Malibu SPF15 Dry Oil Gel
Malibu SPF20 200ml / 6.7 fl. oz.
Malibu SPF30 200ml / 6.7 fl. oz.
Malibu SPF4 Dry Oil Spray
Malibu SPF8 Dry Oil Spray
PizBuin 1Day SPF15 100ml / 3.3 fl. oz.
PizBuin 1Day SPF30 100ml / 3.3 fl. oz.
PizBuin Aftersun 200ml / 6.7 fl. oz. MOQ24
PizBuin Duo SPF10/20 Lotion MOQ24
PizBuin SPF 15 Lotion MOQ24
PizBuin SPF 6 In Sun Lotion MOQ24
PizBuin SPF10 n Sun Lotion MOQ24
PizBuin SPF15 150ml / 5.0 fl. oz. + AS 200ml / 6.7 fl. oz. MOQ12
PizBuin SPF15 Allergy Lotion MOQ24
PizBuin SPF30 Allergy Lotion MOQ24
PizBuin SPF30 In Sun Lotion MOQ24
PizBuin SPF50+ In Sun Lotion MOQ24

Please note, all items are subject to availability.

We are unable to sell an item to you if you have disembarked.

If you have purchased an item from a shop in the Caribbean Islands while on a Cunard voyage and it has proved to have been faulty, please contact the PPI Group on who may be able to assist.

Email: service@ppigroup.com
Telephone: 001 954 377 77777

If your child has a birthday while on board, please inform the Youth Manager who can be found at The Zone so they can help celebrate your child's special day.

A limited supply of diapers are available from the shops on board, however we would recommend that you bring your own supply or purchase them ashore locally, as we cannot guarantee stock.

The minimum age for travel on our ships is 6 months. On Full World Voyages, Transatlantic Crossings and some longer voyages to exotic destinations, the minimum age is 12 months. This is due to remote destinations and the number of consecutive days at sea. 

Children pay the applicable adult per person fare when traveling as a first or second guest.

Infants aged between 6 months and 2 years accommodated as a third or fourth guest in a stateroom travel free. A nominal fee may be charged for infants between the ages of 6 months and 2 years traveling where transfers, hotel stays and air travel are involved, which we will discuss with you at the time of booking.

Guests aged 2 to 17 years of age traveling as a third or fourth guest in a stateroom pay the full fare less the relevant third or fourth person discount.

Please note that children under the age of 16 are not permitted to travel in a stateroom without an accompanying passenger who is aged 16 or over.

Children aged six months (or 12 months as detailed above) to 23 months are classed as infants.

Children aged two years to 17 years are classed as children.

Those aged 18 years or over at time of travel are classed as adults.

There is no maximum age to travel.

Theater - Children under the age of 13 must be accompanied by a parent/guardian in the theater during Productions shows. Unescorted children will not be permitted to enter the theater.  

Casino - Entry into the casino is limited to guests over the age of 18, regardless of whether or not they are accompanied by a parent/guardian. (21 years whilst in US waters).

Swimming pools - On some ships there will be designated pools for use by adults only.  All children must be toilet trained before using any of the pools. Swim diapers or pull-up diapers are not accepted. This is due to health and safety reasons. All pools are unsupervised and children under 16 years are to be supervised by a parent or guardian at all times.

Whirlpools - The whirlpools on board are not to be used by children aged 7 and under, and children aged 8-16 must be supervised by a parent or guardian.

Gym, saunas, and steam rooms - The minimum age for use of gym facilities including sauna and steam rooms, is 16 years of age with parental supervision or 18 years of age without supervision. Those under the age of 18 years of age should not use the weights section at all.

Nightclub - When in operation, children under the age of 16 are not allowed in the venues designated for the adult nightclub.

The Yacht Club (Queen Victoria and Queen Elizabeth) - No children are allowed entrance to this venue after the hours of 11.00pm.

G32 (Queen Mary 2) - No children are allowed entrance to this venue at all. (21 years whilst in US waters).

Other - Children may be required to have adult supervision whilst using certain rooms, further information on this can be provided when on board.    

There may be time restrictions when children are no longer allowed in certain areas such as bars after midnight. These times and locations will be notified to you once on board.

For more information on sailing with Cunard as a family, please see our family hub.

Any passenger under the age of 18 years at the time of sailing must be accompanied by an adult aged 18 years or over.

Children aged 12 years or under must be booked into a stateroom with a guest who is 18 years or older. They should never be left alone in any stateroom and must be supervised by a parent/guardian aged 18 years or over.

Children aged 13 years or over must be booked in a stateroom with a guest who is 16 years or over.

For more information on sailing with Cunard as a family, please see our family hub.

Yes, all of the terminals in Southampton provide a hearing loop facility.

We are unable to supply hospital style beds and guests wishing to bring/hire their own bed/mattress must ensure its meets the applicable IMO fire safety regulations.

Subject to the ships storage facilities compliant bed/mattresses can be hired through our recommended supplier Mobility at Sea.

If you are allocated to the Britannia restaurant, it would not be possible for you to dine in the Princess Grill or Queens Grill as these restaurants are reserved for those guests traveling in Princess Grill or Queens Grill suites. It is also not possible for you to upgrade to dine in Princess Grill or Queens Grill restaurants, unless you upgrade your stateroom prior to sailing.

If you wish to dine with other guests who are booked into a different stateroom category you would all need to be booked into the same stateroom category.

You can request to dine with an Officer at the time of booking, however this is not guaranteed and will depend on the fare type you are booked on.

Due to the Captain's responsibilities, he/she may not always be available to dine in one of the main restaurants, therefore we can no longer request a seat at the Captain's table.

When booking your cruise, you will be asked for your dining preferences. You will be able to request a table for two in your designated main dining room (Britannia Restaurant, Britannia Club Restaurant, Princess Grill Restaurant or Queens Grill Restaurant. Whilst we will do our best to accommodate you, we cannot guarantee that you will be seated at a table for two.

When you book a table in an alternative dining venue, we will usually be able to accommodate a table for two.

In buffet restaurants, you are free to sit at whichever table has suitable availability.

Booking an alternative dining venue.

Bookings can be made through My Cunard from 14 days prior to departure. Simply log on using your first name, surname, booking reference and date of birth. Once you have logged in, select the Dining tab to see the alternative dining venues which are available on your voyage.

You can also book alternative dining via My Voyage once you are on board.

We would recommend you make alternative dining arrangements for that evening to ensure you do not need to rush to dinner.

Our alternative dining restaurants available on each ship offer a wide range of choice, alternatively you can dine in the buffet restaurant or your stateroom.

Cunard CompleteAir is available from most US and Canadian airports, contact Cunard Customer Service on (800) 728-6273 for schedules and availability.

Details of visa requirements will be communicated to you via your My Cunard approximately 3 months prior to travel and also via your pre-voyage information booklet.

Guests without U.K. passports will need to check with their national embassy regarding visa requirements for the ports they are visiting.

We no longer process the Australian Electronic Travel Authority (ETA). The Australian government is requesting additional personal information that we have no way of collecting and storing at this time. Guests will need to obtain the ETA independently by going to https://immi.homeaffairs.gov.au/visas/getting-a-visa/visa-listing/electronic-travel-authority-601. 

We no longer process the Australian Electronic Travel Authority (ETA). The Australian government is requesting additional personal information that we have no way of collecting and storing at this time. Guests will need to obtain the ETA independently by going to https://immi.homeaffairs.gov.au/visas/getting-a-visa/visa-listing/electronic-travel-authority-601. 

For Canadian or Non-US. Citizens and if you are traveling to the US on board one of our ships and you are not staying ashore, you are classed as 'in transit' and can select this during the application process.

Alternatively you can select 'Unknown' and put the name of the ship as the 'Contact'. If you are staying in a hotel in the US either pre or post cruise - you should enter the hotel details.

US and Canadian residents are not required to purchase Cunard Care/insurance.

A passport is required for all of our voyage itineraries. This is a requirement of the countries that you will visit on your holiday. You will not be able to embark the ship without a passport.

Some countries will also require you to hold a visa to enter their country. Some countries will require you to obtain a visa in advance of your cruise and others may issue a visa upon arrival.

Traveling to the United States of America.

The requirements changed on April 1, 2016, therefore you cannot enter the U.S. without an electronic passport. If your passport was issued after October 2006, it should have an electronic chip. Even if your ESTA was previously valid, it will now be invalid from the April 1 following this change if you do not hold an electronic passport.

For US and Canadian Citizens an ETA is valid for a stay of up to 3 months, valid for 1 year after issue.  

Non US and Non Canadian citizens can apply for an ESTA by visiting http://www.esta.us/

Carnival Corporation and its brands are committed to the safety, health and well-being of our guests and crew. We are in close contact with public health officials regarding the Zika virus alert that encourages precaution for pregnant women to avoid non-essential travel in impacted areas. Our brands will be providing booked guests with information on the Zika virus prior to their cruise. Pregnant women needing to cancel their cruise will be provided a future cruise credit (for them and their traveling companions) to rebook at a later time. As with any trip, whether by land, air or sea, travelers should check with public health authorities to be informed regarding health matters at the destinations they will visit, and exercise appropriate precautions. Should a passenger want to know more about Zika virus, they should contact their doctor or visit the CDC website at http://www.cdc.gov/zika/index.html. For guests who have questions during their cruise, we encourage them to visit with our healthcare professionals at the ship's medical center.

If you fall ill prior to embarkation and feel that you will be unable to join your cruise, please call our Customer Service Department at (800) 728-6273 or your travel agent if you have booked via one. All cruise cancellation fees apply.

Can I transfer my booking to another cruise?

No - however, if you have purchased Cunard Care you can file a claim with Aon Affinity. 

If you fall ill on the day of your cruise and are unable to join your cruise, please call our Enroute Desk at (800) 576-1172 from the US or (+44) 0845 071 0300 from the UK. If you are unable to travel, your booking will be subject to fees. 

Norovirus is an extremely common and highly contagious virus which causes gastroenteritis (an inflammation of the stomach and intestines). Symptoms of norovirus include nausea, vomiting and diarrhea. Some people may also experience headache, mild fever and abdominal cramps. It is sometimes known as the "24 hour stomach bug." Symptoms usually last between one and three days and generally resolve without treatment or long term consequences. The incubation period of the virus averages about 24 hours and people infected with the illness typically remain contagious for 72 hours after they have recovered. 

Please contact the Cunard EnRoute Desk at (800) 576-1172 immediately.

If your flights have been booked directly through the Cunard CompleteAir program we will help you with options for additional flights. When you purchase air directly through Cunard we offer Next Port Protection which will cover the cost of canceling and rescheduling your flights to get you to the next port if necessary. If you booked your flights directly with the airline or through your travel agent, please contact Cunard and advise of the situation and then contact your travel agent or the airline to make additional arrangements.

A title is not considered a name change on cruise only bookings, and can be easily corrected. However, if Cunard CompleteAir has been purchased, the following guidelines must be taken: Cunard's Air Department must be contacted and advised of the title change.

Important note.

Please note that within 7 days of the voyage, we are unable to process name changes/corrections for guests with Cunard Air. The caller should be advised to deal directly with the airlines. Enroute Assistance: 1-800-576-1172 (valid in U.S. & Canada only) Callers outside of the United States and Canada may call 001-661-284-4409. 

The Passenger Services Act (often inaccurately/incorrectly referred to as the "Jones Act") prohibits ships of non-U.S. registry from embarking and disembarking passengers at two different U.S. ports. An exception to this general rule allows passengers to be transported between two U.S. ports if the cruise itinerary includes a port call at a "distant foreign port".  

Distant foreign ports do NOT include Canada, Mexico, Central America, Bermuda and most Caribbean islands.  South America and the ABC islands (Aruba, Bonaire, Curacao) do qualify as distant foreign ports.      

Please note that the "Jones Act" governs cargo, not passengers. 

No, US Port Authority Officials will not allow any non-ticketed guests inside the cruise terminal. Alternatively, the financially responsible party may contact Cunard Reservations (800) 728-6273 to add an on board credit to the booking to be used on board. In extreme cases, exceptions may be made. If necessary, please contact Cunard as soon as possible.

With Cunard's White Star Luggage Service™, provided by Luggage Forward®, your bags can be collected from your home and delivered to the ship, and then back home again once you disembark. To schedule your shipment, please visit the Luggage Forward website or call Luggage Forward directly on one of the following numbers:

• USA: +1 920 231 5114
• UK: +44 (0)33 0808 1294
• Italy: +39 06 97629508
• France: +33 1 76 54 28 07
• Spain: +34 518 88 93 48

For information regarding duty allowances with bringing goods into the United States, visit: https://www.cbp.gov/travel/international-visitors/kbyg/customs-duty-info

The telephone number for Cruise Connect is +44 (0) 843 374 2246 from 8.30am to 6.00pm, Monday to Friday and 9.00am to 4.00pm on Saturdays.

Their website address is www.intercruises.com/cruiseconnect.

Due to security reasons, it is not possible to leave your luggage on board the world cruise unless pre-arrangements have been made on board with the Purser's Desk. Do not contact White Star Luggage to make arrangements for storage. Luggage must clear Customs and Excise, so forms will need to be filled out on board the ship.

With Cunard's White Star Luggage Service™ provided by Luggage Forward®, your bags can be collected from your home and delivered to the ship, and then back home again once you disembark. To schedule your shipment, please visit the Luggage Forward website or call Luggage Forward directly on one of the following numbers:

• USA or other: +1 920 231 5114
• UK: +44 (0)33 0808 1294
• Italy: +39 06 97629508
• France: +33 1 76 54 28 07
• Spain: +34 518 88 93 48

In addition to the motorcoach group transfer Cunard also offers a private car transfer as well as a private minivan transfer. Please see below for details:

Private Car - Generally a sedan. Can hold 2 persons and 2 pieces of luggage

Minivan - Can hold up to 4 people and 4 pieces of luggage.

When selecting the private transfer please make sure to advise the guest of the number of pieces of luggage. Also please select the correct transfer for their pick up or destination point.

Guests booking their own flights must inform Cunard with their flight details at least 35 days prior to departure in order for Cunard to make appropriate transfer arrangements. Guests should also ensure that Cunard is informed of any flight schedule changes so that the transfer is provided at the correct time. If Cunard does not have these details, transfers cannot be guaranteed. No refund or compensation will be issued in these cases.

Duty free limits vary by citizenship and countries visited. For US citizens please visit https://help.cbp.gov/app/answers/detail/a_id/246/~/duty--free-exemption

All ports are different and some ports require a face to face Immigration Inspection. These will either be conducted on-board the ship or ashore, details of this will be provided once you are on board and are subject to operational requirements.

When transferring between two ships on the same day, there will be a transfer for both guests and their luggage. The transshipping guests must be disembarking/embarking on the same date. The transfers will be organized by the ships and you will be notified on board if this transfer is possible and all further details regarding this.

U.S. Ports.

All guests must disembark regardless of nationality and whether they are in-transit or not to pass through the Immigration and Customs Inspection with CBP (Customs and Border Protection). CBP relates to U.S. cruises only.

The zero count requiring everyone to disembark is a CBP requirement.

Yes, you will need to register your credit or debit card to the desired stateroom at check-in.

You will be charged for all on board accounts applicable to these staterooms at the of the voyage.

Cunard Grills guests and Cunard Platinum/Diamond World Club members will receive priority check-in in New York and Southampton.

Priority disembarkation is also available to those in Queens Grill and Princess Grill suites.

You will be able to check in for your voyage and print your boarding pass 21 days before departure, via My Cunard.

Note that e-tickets are no longer in use.

If you have received a complimentary upgrade, you will not be able to request new luggage labels; however, you will be able to print new labels from My Cunard.

All luggage must display another form of identification in case of any damaged or missing labels. Any luggage not labeled will not be placed on the conveyor belt.

Luggage labels will only be available on My Cunard (and not sent in the post) once your cabin number has been allocated. Once your cabin has been allocated an email will be sent to all guests on the booking with an email address to advise luggage labels are available to print.

Please note: All luggage must display another form of identification encase of any damage or missing labels. Any luggage not labeled will not be placed on the conveyor belt.

Parts of our website that display or request sensitive information use a secure encrypted connection, which means the information cannot be read by unauthorized people on the Internet. You can verify this in the address bar of your web browser - it should start with https:// where the s stands for 'secure'.

Your web browser may display a padlock in the address bar to indicate that it's a secure website. You can also click on this padlock to view our certificate to help assure yourself that you are accessing our genuine website.

No, Cunard does not charge a fee for using a credit card. However, your credit card company may charge an exchange rate fee or processing fee. So it is always best to check with your credit card company for any additional charges.

A pre-cruise mailing is the booklet that is provided prior to a cruise which includes information about your Cunard experience, and the things you need to know before you go. All information in the booklet can also be found on My Cunard and on our sailing with confidence web pages. The booklet is sent to lead guests from one month to one week prior to sailing.

We highly recommend all guests purchase travel insurance, including cover for Covid-19, this is arranged at the time of booking your vacation.

We strongly recommend guests obtain appropriate international travel, including cover for Covid-19- insurance at the time of booking your vacation, which may cover costs associated with changes to travel arrangements.

Details of what positions are available and further information can be seen at cunard.com/careers.

During your time on board, you’re certain to receive our famous White Star service from all of our crew. Additionally, there are many more people behind the scenes supporting those who look after you directly. For your convenience, a Hotel and Dining charge will be automatically added to your on board account.

This charge, which varies for Grills and Britannia guests, will be shared among those crew members who helped provide and support your vacation experience, including the restaurant and accommodations staff, stateroom and buffet stewards and others. You can amend these charges any way you wish by contacting the Purser’s Office once on board.

For all bar and wine purchases, a 15% service charge is added to your account and this is shared among the beverage staff. For spa and salon services, a 15% salon service charge is passed directly to the crew member who has looked after you. This charge is also automatically added to your on board account.

Naturally, you are free to tip any member of the crew over and above these amounts, at your discretion.

If you find you are missing your luggage, you should first seek assistance from staff in the luggage hall who will try to locate your luggage. If your luggage has not been located then proceed to the luggage enquiries office (within the luggage hall) and complete a missing luggage form.

After disembarkation is completed we will then look at the luggage that is leftover and the reports of missing luggage and try to work out who has taken the wrong luggage. The guests concerned will be contacted to advise them they may have taken the wrong luggage home.

If you take an item of luggage that is not yours, please contact The Baggage Handling Company who will arrange for the item to be returned to the correct passenger. If you have left your luggage at the terminal, The Baggage Handling Company will return your item at a cost at the same time.

Should you have any further queries regarding missing luggage in Southampton, please contact The Baggage Handling Company or email info@thebaggagehandlingcompany.com.

If you have lost/left luggage at an overseas cruise terminal, please contact Cunard via one of the telephone numbers below (local call charges apply).

• UK: +44 0344 338 8641
• USA: +1 800 728 6273
• Australia: +61 13 24 41
• Germany: +49 040 415 33 555

If you have used Cunard's White Star Luggage Service and your luggage hasn't yet arrived, please contact Luggage Forward directly on one of the following numbers:

• USA or other: +1 920 231 5114
• UK: +44 (0)33 0808 1294
• Italy: +39 06 97629508
• France: +33 1 76 54 28 07
• Spain: +34 518 88 93 48

For further advice, please see My flight luggage has been delayed or lost by the airline – what should I do?

Complimentary internet credit, redeemable against our on board Wi-Fi plans, is granted to our Gold, Platinum and Diamond World Club members.

The amount of credit is based on your membership level.

For full details regarding these credits and how to use the internet on board, please visit our Staying Connected page.

For more information about Cunard World Club benefits, visit our Cunard World Club page.

You will find a guide on what to pack for your voyage here: What to pack.

Children under 18 do not have a dress code but should adhere to the evening dress code where possible.

For more information on sailing with Cunard as a family, please see our family hub.

Please visit our webpage on shareholder benefits to find out what benefits are available and how to claim.

The price of an excursion depends on several factors, such as the type of experience you take, duration, and whether it includes lunch or refreshments, To see the full range of experiences available on your itinerary, with prices, please log in to My Cunard with your booking reference.

We are currently working on a new shore experience program with a variety of options, to ensure that we have experiences available for all guests to travel ashore and experience the destination as they choose.

Prices are subject to change without notice and may increase before departure. Experiences have limited availability, so it's worth booking early.

You may cancel or amend the majority of reserved excursions at no cost online through My Cunard up to 3 days in advance of sailing. There may, however, be shore excursions that are non-refundable or incur a cancellation penalty or have an earlier cancellation deadline; details of this will be contained in the tour description.

This question may also be useful: What are the shore excursion terms and conditions?

If you require any further information that is not available on My Cunard or our FAQ page (Going ashore section) for shore excursions, please call our Customer Service Department on (800) 728-6273.

The terms and conditions for Shore Experiences are available here.

We ask parents and guardians to note that children under the age of 16 must not be left unaccompanied on the ship while the ship is in port. There is no facility offered on board to look after your children if you go ashore.

All children under the age of 16 must have an adult, 18 or above, accompanying them while on board.

For more information on sailing with Cunard as a family, please see our family hub.

My Cunard is an online portal for personalizing your voyage, available as soon as you have booked.

Logging in to My Cunard is simple, you’ll just need your booking reference, name, and date of birth.

You can use My Cunard to view a whole host of essential information relating to your upcoming voyage, including:

• Full voyage itinerary, which will incorporate any pre-purchased products and services.
• Visa and vaccination requirements.
• Embarkation and disembarkation arrangements.
• Shuttle bus information.
• Details of on board gift packages.

You can also:

• Change your bed configuration.
• Amend your evening dining preference (Early Saver and Cunard Fare only).
• Provide us with the necessary passport, next of kin and travel insurance information.
  
• Check in online (from 21 days before departure), and print boarding passes and luggage labels.
• Print and complete the child registration form, required for parents traveling with children who would like to use the children’s facilities.
• Pre-purchase products and services, which are available to book at the approximate dates below: 
  • Drinks packages and wine collections – Any time.
  • Shore Experiences – Up to 1 year prior to departure.
  • Mareel Wellness and Beauty – 180 days (just under 6 months) prior to departure.
  • Alternative dining venues (not all venues are available to pre-book) – Up to 4 months prior to departure.

Please note that the pre-purchase window closes 3 days prior to sailing. After this time, all further bookings, modifications, and cancellations must be handled on board.

The Cunard commemorative wedding certificate will be issued during your cruise.

The official marriage certificate, which must be processed by our Bermudan registrar to officially register your marriage, will be sent to your home address up to 16 weeks after the end of your cruise.

Unfortunately, we are currently unable to offer Same Sex Marriage Ceremonies.

The Bermuda Government appealed the decision to have same sex marriages conducted under their current marriage laws. This means unfortunately as we are governed by their laws on board for weddings, we are unable to conduct a legal same sex marriage.

We do however offer a commitment ceremony where you can get married legally shoreside with a registrar and join us on board for your celebration.

Yes, to offer you a uniquely memorable wedding day we have a number of photography options.

You will have the opportunity to meet with the photographers before your ceremony to discuss your photography requirements and their products and services. You will then meet with the photographer after your ceremony to review your photographs and make your final selection.

Packages & Prices

We offer a selection of photography options which your Ceremonies Specialist can advise you at the time of planning. All photography packages must then be paid onboard with your ceremony photographer.

Wedding spa treatments can be booked at the time of planning your wedding. These will be added to your on board account once on board.

All additional spa services can be booked from 180 days before your departure date via My Cunard. These services are paid for at the time of booking. Simply log in with your voyage booking reference.

Included in your wedding package is one official marriage certificate. Additional marriage certificates can be ordered at time of booking at additional cost. Please advise us of this request on your wedding planning form.

To order a marriage certificate after your wedding has taken place, please email ceremonies@carnivalukgroup.com or call (800) 728-6273 (local call charges apply).

Please note that certificates can take up to 16 weeks to be delivered to us, as they are processed and sent from Bermuda. Once we have received your certificates, they will be checked and posted to you.

The traditional wedding music for the Wedding at Sea ceremony is as follows:

Welcome music: Overture, from the Marriage of Figaro by W A Mozart
Entrance music: Rondeau, from Symphonie de Fanfares by J-J Mouret
Signing register music: Salut d'amour by E Elgar
Exit music: Le Rejouissance, from Music for the Royal Fireworks by G F Handel.

Alternatively, Bride and Groom can choose music of their choice. Please note that if the Bride and Groom chose to bring their own music, they will need to bring their choices in a CD format.

The fruit cake is covered with a layer of white icing and contains marzipan. The message will be iced on the cake in an additional colour.

To view more gifts, see our Gifts page.

The majority of our gifts can be arranged for a date of your choice, which will be required from you at the time of placing the order. Please ensure that there is sufficient time (all gift orders require at least 72 hours' notice prior to delivery with the exception of flowers, where the notice period may vary) for the recipient to take advantage of the item you have purchased.

There are certain items that can only be booked for the day of departure, so if the cruise has already sailed you may need to choose an alternative. For more information, please see the Gifts page.

Cruise fares apply to children from the age of 2 to 17 years old at the time of travel.

The first two people in each cabin will be charged an adult fare, regardless of their age.

Guests aged 2 to 17 years who are traveling as a third or fourth guest in a stateroom will receive the relevant third- or fourth-person discount on the full fare stateroom price.

For details on any of our voyages, please check our find a voyage page.

Find out more:

• What is included in your fare
• Activities on board for children

Pre-booking an alternative dining table

Steakhouse at the Verandah and Alternative dining at the Lido Restaurant (Kings Court on Queen Mary 2) are available to book 14 days prior to embarkation, via My Cunard.

Some voyages also offer additional alternative dining experiences which celebrate a particular destination or theme. These will be available to book on board, and via My Cunard 14 days prior to embarkation.

To find out more about alternative dining, please visit our dining pages.

Prices and Menus

There is usually a cover charge for alternative dining venues. Please see How much are the cover charges in the alternative restaurants? for details.

Pre-booking a main dining table

If you are staying in a Britannia stateroom booked on a Cunard Fare, and chose our Open Dining option when booking, or via My Cunard, you will be able to reserve your table for dinner at a time of your choice between 6.00pm and 9.00pm each evening. To choose your Britannia dining preference before your vacation, simply select your preference from the list under Your dining choice on the My Cunard home page.

To find out more about main dining, please visit our dining pages.

While you can be assured that your table is always reserved within your main restaurant, there are numerous other tempting options. Reserve a table at our alternative fine dining venues.  

These are bookable either before you sail on My Cunard or once you arrive on board. Please see our question Can I pre-book dining?  for details of which restaurants can be booked on board or before you sail.

All prices are subject to change and are per person, per occasion dining in a Select Dining restaurant.

Queen Mary 2

Steakhouse at The Verandah - takes influence from both sides of the Atlantic, showcasing Prime USDA grain-finished New York Strip steak, Maine lobster and Alaskan king crab, alongside dishes celebrating British provenance such as Scotch grass-fed dry-aged beef and Salt Marsh lamb rack.  Offerings from farther afield such as renowned Wagyu Beef from Australia also feature.

Lunch Menu - $25 per person**
Dinner Menu - $40 per person if booked prior to your voyage via My Cunard, $45 per person if booked on board.

A small supplement is payable on some dishes in addition to the cover charge.

Steakhouse at the Verandah is pre-bookable on My Cunard from 14 days prior to the voyage.

Kings Court - Buffet-style dining throughout the day and into the evening. In the evenings an area of this restaurant becomes a specialty dining area with table service.

Dinner at Kings Court: $25 per person, only bookable on board.

Evening buffet - Complimentary

Queen Elizabeth

Steakhouse at The Verandah:

Lunch Menu - $25 per person**
Dinner Menu - $40 per person if booked prior to your voyage via My Cunard, $45 per person if booked on board.

A small supplement is payable on some dishes in addition to the cover charge.

Steakhouse at the Verandah is pre-bookable on My Cunard from 14 days prior to the voyage.

Lido Restaurant - Buffet-style dining throughout the day and into the evening. In the evenings an area of this restaurant becomes a specialty dining area with table service.

Dinner at the Lido: $25 per person, only bookable on board.

Evening buffet - Complimentary

Queen Victoria

Steakhouse at The Verandah:

Lunch Menu - $25 per person**
Dinner Menu - $40 per person if booked prior to your voyage via My Cunard, $45 per person if booked on board.

A small supplement is payable on some dishes in addition to the cover charge.

Steakhouse at the Verandah is pre-bookable on My Cunard from 14 days prior to the voyage.

Lido Restaurant - Buffet-style dining throughout the day and into the evening. In the evenings an area of this restaurant becomes a specialty dining area with table service.

Dinner at the Lido: $25 per person, only bookable on board.

Evening buffet - Complimentary

**Lunch can only be booked on board.

The cover charges are applied to your on board account, which is settled at the end of your voyage. Charges are per person and per occasion dining in a select dining restaurant. Although children are welcome to dine in these restaurants, we do not have specific menus for children however, requests will be accommodated where possible.

As alternative dining venues can be very popular, should you be unable to meet your dinner reservation, please notify us at least 12 hours before the time of your booking, to avoid the $8.00 cancellation charge. A cancellation charge will not be applied if transferring to a different time/date.

Booking on board

You can also make your reservation once on board by speaking to the Maître d, or via our new on board digital planner, My Voyage.

Whichever way you choose to make your reservation we suggest you make your booking as soon as possible to avoid disappointment.

You can view menus via My Cunard (before boarding) and My Voyage (when on board).

IVA (VAT) is European tax legislation applicable when travelling within the EU. 

Due to European VAT regulations Italian and Spanish IVA (VAT) tax is payable during your Mediterranean Fly Cruise. 

The Italian and Spanish IVA (VAT) will be due in different circumstances, please read on for details.

Information on when this tax is payable will be communicated to you on board via the ship’s newspaper. 

Due to European VAT regulations, Italian IVA (VAT) at a rate of 22% is payable during your Mediterranean Fly Cruise when starting and ending your voyage in an Italian port. This is due to the ship not calling at a port outside of the EU during this period.

Italian IVA (VAT) of 22% will be payable on the following on board items:

• Goods purchased in the on board shops
• Photo gallery
• Products purchased in the spa (it does not apply, however, to treatments and services in the spa)
• During the week where IVA will be charged you will be unable to purchase liquor and tobacco products to take home.

Due to European VAT regulations, Spanish IVA (VAT) at a rate of 10% or 21% (depending on the items purchased) is payable during your Mediterranean Fly Cruise when starting and ending your voyage in a Spanish port. This is due to the ship not calling at a port outside of the EU during this period.

Spanish IVA (VAT) of 10% will be payable on the following on board items: 

• Bars
• Restaurants – Select Dining Cover Charges
• Room Service Menus
• During the week where IVA will be charged you will be unable to purchase liquor and tobacco products to take home.

Spanish IVA (VAT) of 21% will be payable on the following on board items: 

• Goods purchased in the on board shops
• Photo gallery
• Products purchased in the spa (it does not apply, however, to treatments and services in the spa)

Prices displayed on board are exclusive of Italian and Spanish IVA and therefore an additional 10% / 21% / 22% will be added to the advertised price upon purchase. The IVA (VAT) will be itemised separately on your receipt.

Overlands are tours that generally operate during an active cruise, typically World Cruises. Participants will depart the ship in one port and return in another. The tours typically take place during sea days to ensure you get the most out of your tour and port days*.

Overlands are a great way to allow you the chance to see big "bucket list" sights not possible on regular tour itineraries.

Benefits:

• Well planned, end to end itineraries
• Expert guides to give the best local experience
• Venture further afield with confidence
• Carefully selected local operators, airlines and accommodations
• See once in a lifetime sights while missing sea days, not ports **
• Fully inclusive of flights, hotels, meals and refreshments **

How to book.

To view and book the overland tours available for your cruise please visit My Cunard. 

Please note that when booking an overland tour with double accommodation, both guests will need to purchase a ticket on My Cunard, as the cost is per person, not per room.

Important visa information.

Please check the visa requirements for any overland tour you book as these may not be the same as the visa requirements for your World Cruise.

Cunard Line is pleased to recommended CIBT as our preferred visa service provider. CIBT are experts in visa and passport arrangements and can provide visas online or by phone 0207 620 6998.

Overlands are different to our Land Tours and Shore Excursions.  

*Please note this is not always possible, depending on the itinerary of the overland, it may take place during a port day.

**unless otherwise stated.

An eTA is an Electronic Travel Application.

For further information on eTA's please visit the dedicated website - http://www.cic.gc.ca/english/visit/apply-how.asp

Pre-cruise information is sent to the lead guest on each booking approximately one month to one week prior to sailing.

The booklet will be sent to the lead guest on the booking, as long as there is a complete address in the booking at the time of posting. Rest assured all information in the booklet will also be emailed to the lead guest, and is accessible on My Cunard and our sailing with confidence web pages. 

Yes, providing you were not aware that you were pregnant prior to booking and that you will enter your 24th week (or more) by the final date of your cruise.

Please visit our webpage for more information.

Cunard is pleased to offer a special military personnel onboard credit program.

This program is available to active military, retired military and disabled military veterans with proper identification in the following service divisions: United States Army, Navy, Air Force, Marines, Coast Guard, National Guard or Reserves, Canadian National Defence, United Kingdom Military Personnel, Royal Australian Navy, Army, Air Force, and Royal New Zealand Navy, Army or Air Force.

For full details of the available onboard credit amounts and how to apply for this benefit, please visit our dedicated military cruise benefit program page.

Self Service

There are self service launderettes on board which are complimentary with washing machines, washing powder (you may bring your own personal washing powder if you wish), tumble dryers and ironing facilities which are available from around 7.30am until 9pm (subject to change).

Launderettes can be found in the following locations:

Queen Elizabeth & Queen Victoria - Decks 4, 5, 6, 7, 8

Queen Mary 2 - Decks 4, 5, 6, 8, 10, 11

Queen Anne - Decks 1, 4, 7, 8 

Specialist cleaning services

Wet cleaning is a professional, aqueous cleaning process for sensitive and non-washable garments. The wet cleaning process was invented in 1991 by Kreussler & Co GmbH in cooperation with Miele. Wet cleaning avoids the use of chemical solvents. Environmental groups and the United States Environmental Protection Agency have indicated that such alternative ""wet cleaning"" methods are better for the environment than chemical solvents and proponents of wet cleaning state that these methods can be used without shrinking or otherwise damaging garments that typically require dry cleaning.
 
Typically, wet cleaning involves the use of a professional wet cleaning machine using water, biodegradable soaps and conditioners, and various types of pressing and re-shaping equipment that may be specialized for many different fabric and fibre types. The most important aspect of successful wet cleaning is experience and knowledge of different types of fabrics and proper ways to finish garments by operators
 
According to the Environmental Protection Agency (EPA), wet cleaning is the most environmentally sensitive professional method of garment cleaning. It does not use hazardous chemicals, it does not generate hazardous waste, nor does the process create air pollution and it reduces the potential for water and soil contamination. The specialized detergents and conditioner used in the wet clean process are milder than home laundry products.

Your 125% Future Cruise Credit will be automatically applied to each individual named on the booking against their Cunard World Club number. Once your FCC is available, you can redeem it at any time before January 1, 2027 against any new Cunard booking.

Our suspended itineraries have affected many guests, and adding FCCs to our systems takes time. We ask for your patience while we continue to process these, and apologize for delays.

For more information regarding FCC and our pause in operations, see our dedicated Your Questions Answered page.

If you have left property on board please complete our email form, selecting 'Lost property' as the topic, on our Contact us page, ensuring that you complete all fields. We will contact you within four to eight weeks to advise whether or not your item has been found.

Please note that due to the volume of lost property, safety and hygienic reasons, only the following items will be returned:

Jewelry, binoculars or watches (found in stateroom)

Electrical items including tablets, e-readers, computers, laptops with/without chargers, cameras, camcorders, mobile phones, chargers found with an electrical item

Handbags (non-hold luggage), clutch bags, purses and wallets (found in stateroom with an identifiable item within)

Passports, unless contacted on the day of departing the ship, will be immediately handed to the relevant Consulate Office.

Where possible items found on board and not traceable to a guest will be landed ashore to potentially be reunited if identified by the owner. All other lost property items will be disposed of on board appropriately, after the end of the voyage.

How long does it take to return lost property?

Depending on the location of the ship and when items are landed ashore, it can take a minimum of eight weeks for our Lost Property team to receive, catalog and post found items. International postage times may vary. Please note a nominal charge will be made to cover administration and postage costs.

The collection of items in person is available only with a prearranged appointment.

What happens to unclaimed lost property?

Items will be kept for three months after being landed by our shore Lost Property team. If unclaimed, we reserve the right to dispose of or donate the items to approved charities.

We strongly recommend that you have comprehensive cruise specific travel insurance which includes medical and repatriation coverage, including cover for emergency evacuations and full coverage for pre-existing medical conditions in the countries you are due to visit. 

We would also recommend your policy includes cover for travel, cancelation and curtailment and full cover for any and all pre-existing medical conditions worldwide, or as a minimum, in the countries you are due to visit.

While we hope you never have to use it, having appropriate travel insurance will ensure you’re able to relax and enjoy your vacation with the peace of mind that you’re protected should you need it.

Please visit our Travel Requirements page for the latest information.

Unfortunately, we are unable to accept guests who require oxygen via tank or cylinder or those who require heamodialysis. If you are traveling with CPAP, an oxygen concentrator, mechanical ventilatory support or peritoneal dialysis, you should confirm your fitness to travel on your chosen itinerary with your primary health care provider.

We strongly recommend that you have full travel insurance that covers you for all pre-existing health conditions. If you have any queries or require any additional support, please contact our medical team via email: medical@carnivalukgroup.com

Guests who have any additional needs that may present a health or safety risk to themselves or others, for example mobility or accessibility requirements, must complete the on board needs questionnaire available on My Cunard after booking.

You can download our current brochures on our brochure page.

If you are experiencing symptoms of Covid-19 or test positive in the 3 days prior to embarkation then please declare this to the terminal or check-in staff. We advise you to wear a face mask to the terminal.

The on board medical team will conduct a secondary medical screening, which could involve testing, and will make a final decision as to whether you are fit to travel.

Depending on the timing of your symptoms you may be allowed to embark, but you will need to isolate in your stateroom for your well-being and the well-being of other guests.

It is your responsibility to confirm with your insurance provider that despite your symptoms and Covid-19 diagnosis, your policy is still applicable for this voyage.

If you are not deemed fit to travel then a letter will be provided by the medical team for you to present to your insurance provider. Intercruises will assist with making arrangements to travel home.

We strongly recommend that you arrange comprehensive travel insurance at the time of booking your vacation. Please contact your travel insurance provider at your earliest convenience to claim for any associated loss. The booking confirmation issued at the time of booking serves as proof of the vacation cost. We encourage you to keep hold of all booking documentation to assist you with your claim.

If you need any further information, please don’t hesitate to contact us or your travel agent.

We are pleased to offer kennel services for cats and dogs on Transatlantic Crossings on board Queen Mary 2, departing from Southampton. Hamburg and New York. Unfortunately, other animals are not permitted.

The kennel service includes food and water bowls, dog biscuits, dog coat, fleece blanket, and a free portrait taken on board.

Pets are not permitted in guest staterooms or public areas (excepting service animals), however the kennels are open several times a day for visiting; check on board for details.

Restrictions.

This service is only available on Queen Mary 2 Transatlantic Crossings, embarking./disembarking from Southampton, New York or Hamburg.

Transfers are not available to guests who use the kennel program; this includes guests using Cunard Air.

Some breeds are unfortunately not permitted in the kennels due to their size. These include Afghan, Curly Coated Retriever, Bloodhound, Gordon Setter, Borzoi (Russian Wolfhound), Great Dane, Briard, Greyhound, Irish Wolfhound, Irish Setter, Mastiff, Deerhound, New Foundland, Doberman, Pyrenees, St. Bernard, Saluki, Weimaraner, Bull Mastiff and Malamute.

For further details, including weight and size restrictions, health requirements and cost, please call the Customer Service Department on (800) 728-6273.

How to book.

To book one of our on board kennels, please call one of the numbers below, or email kennels@cunard.com to check availability.

• 0345 355 3355 (2pm to 9pm), if calling from the UK
• 0044 808 234 3096, if calling from Germany
• 1(800)7286273, if calling from the US

A deposit must be paid at the time of booking. We will also require the following information about your dog/cat:

• Breed
• Name
• Pet Height (from floor to top of shoulder)
• Pet Length in inches (from tip of nose to base of tail)
• Pet weight in pounds
• Pet Age at time of sailing
• Pet Gender

The safety and security of our ships is paramount and, as such, you are prohibited from carrying certain items onto our vessels.  Security screening of you and your baggage will be conducted each time you board the ship and if you are found in possession of any of these items they may be permanently confiscated. This list is not exhaustive and any other items may be refused at the discretion of either the Port or Ship security staff.

Refer to our webpage for a (non-exhaustive) list.

You may cancel or amend the majority of reserved experiences at no cost online through My Cunard or by phoning our customer contact centre up to 3 days in advance of sailing. There may, however, be shore experiences that are non-refundable or incur a cancellation penalty or have an earlier cancellation deadline; details of this will be contained in the tour description.

Once on board, if you wish to cancel your shore experiences before the cancellation deadline (generally 48 hours prior to the arrival in port) a 10% cancellation fee will be applied to your onboard account and the full amount paid will be refunded to your original credit / debit card.

Before booking any activity shore experience we strongly recommend that you ensure your travel insurance extends to cover the specified activity. It is your responsibility to obtain adequate insurance.

Standards of transport vary considerably throughout the world. Air-conditioned coaches are not available in some countries, whilst in others local buses are the best that can be provided. Please also bear in mind that cars, taxis or mini-buses may also be used at some ports where coaches are not available, or are limited. Guests are asked to take care when boarding and disembarking vehicles particularly bearing in mind that some vehicles have high steps.

Guests wishing to travel together should all meet for the experience together as this will help the shore experience team allocate places in the same vehicle.

If you test positive for Covid-19 whilst on board, you will need to isolate for your well-being and the well-being of other guests.

We’ll make sure you’re well looked after with full room service, a choice of three meals a day and a complimentary laundry service.

Close contacts of guests who test positive while on board are not required to go into isolation, but additional testing and other protocols, such as mask wearing outside your stateroom, may be recommended.

Any instances of positive tests on board will be managed by our on-board medical teams in conjunction with local port authority / Port Health requirements and protocols to determine the best course of action. The framework of protocols for cruise ships can differ slightly to those on land or to other forms of travel. Some countries may also require guests to isolate ashore.

We highly recommend that you arrange your travel insurance when you book your vacation. If your voyage is impacted by Covid-19, you’ll need to contact your travel insurance provider to claim for any associated loss immediately, so they may assist with travel arrangements and open a claim for any associated expenses. We will provide you with complimentary internet and calls to help you with this important step. 

You can discover more about how we are evolving our policies and procedures on our medical requirements page.

Visit our Queen Anne hub for a detailed overview of Queen Anne.

Queen Anne's maiden voyage departed Southampton on 3 May 2024. You can view Queen Anne's upcoming voyages here.

Queen Anne carries up to 2,996 guests, and 1,225 crew. Visit our Queen Anne hub for more details.

We have collaborated with the very best talent to bring new standard-setting design and considered experiences – combining distinct Cunard signatures and brand-new concepts – to our discerning international guests.

Find out more about Queen Anne's design and other exciting details on our Queen Anne hub.

*Please review deck plans for stateroom positioning details on our Queen Anne page.

There are a variety of berthing options on board, with a maximum of four. Please review deck plans for stateroom positioning details on our Queen Anne page.

We are pleased to offer two satellite internet plans under our Cunard Guest Wi-Fi service: the Essential plan and the Premium plan.

Both plans are available on all our ships and can be booked prior to sailing on My Cunard* or purchased at any time during your voyage.

*Cunard World Club members with complimentary internet credits can only book internet plans on board, as My Cunard is currently unable to process bookings with credits; the same prices quoted on My Cunard will apply on board.

For full details about our on board internet packages, visit our Staying Connected page.

In addition to the Cunard signature restaurants, guests can choose from a wide variety of alternative options throughout the day. Discover alternative dining on Queen Anne.

The Wellness Café offers healthy options inspired by Mareel Wellness and Beauty. A variety of healthy options are also available in the Artisan's Food Hall, and in all main dining restaurants. 

Discover dining on Queen Anne.

Yes, six of the alternative eateries on board are near or have dedicated alfresco seating.

Discover dining on Queen Anne.

Afternoon Tea is served in the Queens Room for all guests daily. Grills guests may take their Afternoon Tea in the Princess Grill restaurant.

At Cunard we are taking action to protect the environment and invest in our communities and people to deliver positive impact – not just for today, but for the long term. Our sustainability agenda supports the United Nations Sustainable Development Goals.

We’ve invested in a broad range of voluntary energy reduction initiatives including lighting, heating, ventilation, air conditioning, heat recovery technologies, waste processing equipment and water-saving technologies without impacting the guest experience.

All main engines on Queen Anne are fitted with Advanced Air Quality Systems.

For Britannia guests, there are now three choices of dining time. The Early Dining (6.00pm) and Late Dining (8.30pm) options are ideal for guests who prefer to dine at the same time, same table, with the same dinner companions and service team every evening.

The Open Dining option is available for guests who wish to have flexibility in dining time. Open Dining is available from 6.00pm, with last orders at 9.00pm. Guests can make reservations on board either on the day, or for other days of their voyage.

If you choose Open Dining, there are two options once on board:

Visit the Britannia restaurant in person to request a table, where you can choose to dine with your party or share a table with fellow guests.  During peak times if your requested table size is not available, you will be offered a pager, so you can relax with a pre-dinner drink or perhaps take in some entertainment while you wait.

Alternatively, you can check availability via My Voyage, where you can book in advance or join a live virtual queue and keep track of how many people are ahead of you.

Using My Cunard before you sail.

• To choose your Britannia dining preference before your holiday, simply select your preference from the list under Your dining choice on the My Cunard home page.
• If you wish to dine in one of our alternative venues, you can make reservations from 14 days before you sail in My Cunard.

Reservations

Reservations can be made via our on board digital planner, My Voyage, or by calling 38000. Guests may also dine at any time without a reservation, although there may a wait for a table during busier periods. If a table is not immediately available, guests may be given a pager so they can enjoy a bar or lounge nearby until their table is ready. Guests may also join a virtual queue via My Voyage.

Does my fare type impact my dining choices?

The fare booked with determine priority given to dining preferences.

• Cunard Fare: Priority allocation for dining time and table size.
• Early Saver: Dining time and details confirmed on board.
• Late Saver: Dining time and details confirmed on board.

Will I have the same table and server?

Guests booked on Open Dining will have a different table and service team each evening.

Does Open Dining apply to breakfast and lunch?

Open Dining and the ability to make reservations only applies to dinner. Breakfast and lunch in the Britannia Restaurant will continue to operate a walk-in service.

Am I able to request to join other tables to meet other guests?

Yes. Guests will be able to request a shared table when making a reservation or on arrival.

To find out more about dining at the Britannia Restaurant, please click here.

On Queen Anne, all obstructed view balcony staterooms are on deck 4, either midships or mid forward. 

Similar to our other ships, the view from these staterooms is partially obstructed by lifeboats.

In the rare and unfortunate event of delayed or mislaid hold luggage, it is your responsibility as the flight passenger to contact the airline directly to register for luggage tracing.

This applies even if Cunard booked the flights on your behalf, as we will not have the baggage locator code you received when checking your bag into the plane’s hold.

To register for luggage tracing, you’ll need to phone the airline’s customer service team or visit their website, where you’ll need to provide:

• Flight booking reference (also called airline locator code) – found on your booking confirmation or on My Cunard (if we arranged your flights)
• Name on the booking
• Baggage locator code – on slip received when checking your bag into the plane’s hold

After registering for luggage tracing, please retain the delayed baggage report number issued by the airline. 

Cunard has no power to prevent any luggage from being delayed by the airline and cannot arrange luggage tracing on your behalf, but we will do our utmost to support any guests experiencing issues. For assistance, you can call Cunard via one of the telephone numbers below (local call charges apply).

• UK: +44 0344 338 8641
• USA: +1 800 728 6273
• Australia & New Zealand: +612 7255 6570
• Germany: +49 040 415 33 555

Keep your information safe

To get your vacation off to a flying start, we recommend double-checking you have all the necessary identification and documentation to hand. Ideally, print out copies of your documentation, so you’re well prepared even if you experience issues with electronic devices.

As well as the boarding passes for both your flight and voyage, be sure to keep a note of your flight booking reference, which you can use to access flight updates via the airline’s website. If Cunard booked your flights, we will have emailed you your flight details or you can find them on My Cunard.

When you check in your bags before your flight, you’ll be given a receipt slip with a baggage locator code – keep hold of this until you’ve collected your luggage from Baggage Reclaim at your destination airport.

Allow plenty of time

Even before your voyage embarks, we want you to ease into your vacation without the need to move any faster than your own pace.

If flights weren’t included with your Cunard booking, we recommend that you plan your flight arrival for a day before your voyage embarks.

Ideally, check in online before your arrival at the airport.

Allow plenty of time to reach the airport around two hours before your flight departure time, so you can drop off your bags and have time to relax.

Check you’re in compliance with local rules

In anticipation of your voyage, pay close attention to any Covid-19 protocols in place at both your departure and arrival airports, as well as the rules the airline has in place for during your flight – these may differ from the protocols in place on board the ship.

Pack your bags in line with the allowances and security requirements of the airline, to avoid any awkward surprises or delays when you arrive at the airport.

Yes, Queen Elizabeth, Queen Mary 2 and Queen Victoria offer single staterooms. Queen Anne does not offer single-occupancy staterooms available.

Queen Elizabeth

Single staterooms are located midships on deck 2 and offer a central location close to many of the most popular public rooms on Queen Elizabeth - including the Royal Court Theatre and Queens Room. There is a choice of Ocean View and an Inside room with the Ocean View rooms offering especially large windows. All offer spacious accommodations for the single traveler and come with oversize single beds.

Queen Mary 2

Single staterooms are located midships on Deck 2 and Deck 3 and consist of 15 oceanview staterooms.

Queen Victoria

The nine single staterooms on Queen Victoria consist of eight Ocean View rooms and one Inside. Each offer spacious and comfortable accommodations for the single traveler and boast single beds with a generous width of 120cm. The Ocean View rooms benefit from especially large windows giving plenty of natural daylight and excellent views of Queen Victoria's many wonderful destinations.

The rooms are centrally located midships on Deck 2 and are amongst the very best located staterooms on Queen Victoria, being so close to the social hub of the ship including the Royal Court Theatre and the Queens Room.

Queen Anne

Queen Anne does not offer single-occupancy staterooms.

Sole occupancy in double staterooms/suites

Alternatively, single guests wishing to travel in a double stateroom can pay the relevant ‘sole occupancy’ supplement, which typically ranges from 175% to 200% of the per person fare (depending upon availability and/or stateroom grade). Please note that ‘sole occupancy’ is limited and subject to availability – and the percentage of the sole occupancy supplement may change without prior notification. Browse our cruises online to view current availability and fares.

Yes, you can play golf on board. Golf nets are available on board, with Clubs (right and left handed) and balls provided. However, Golf shoes are neither supplied nor recommenede due to the plastic 'grass' used. Gloves are also not provided.

You are welcome to bring your own golfing equipment, but please be aware that this would be included as part of your flight luggage allowance.

Golfing Ashore and Experiences

A limited number of golfing shore experiences are available. Where offered, these will be advertised on My Cunard.

Alternatively, we would recommend you arrange golf rounds with a local agent in each destination. Please see the relevant local tourist information website for advice and accurate information.

Equipment will be available for hire at the various golf courses ashore. The charges on these may vary from course to course and are independent from Cunard Line.

To secure a place for your child or children, please register them via My Cunard in advance of your vacation. 

Around 15 days before departure, you will receive an email containing a link to the Children's Club registration form.

For more details, please visit the Children's Club section.

We encourage all children to use our fantastic children's facilities, but we are unable to provide one-on-one support or care. If your child requires such assistance, a parent or carer will need to be present with them at all times.

If your child has a disability and would like to take part in our activity program, please ensure you provide a full account of your child’s needs when registering your child via My Cunard. You will receive an email containing a link to the registration form around 15 days before departure.

Once you are on board, please speak with our Youth Team to arrange a chat with our Youth Manager. We can then do our best to make sure your child has a fun and safe vacation.

Children of all ages are welcome on our ships, and our dedicated clubs offer tailored activities and entertainment. These include arts and crafts, sporting activities, play areas, computer games and much more. They can make friends with other children at:

• The Play Zone, for 2 to 7 year-olds.
• The Kids' Zone, for 8 to 12 year-olds.
• The Teen Zone, for 13 to 17 year-olds.

Please note that for operational reasons, age groups may occasionally be mixed.

Young children from 6 to 23 months are welcome to join in the fun, with parental supervision.

Our Youth Team has extensive experience in planning and facilitating a variety of activities for children aged between 2 and 17 years old, and all staff members have had an enhanced DBS check. The Youth Staff will supervise your children, organize events, activities and competitions, and even arrange trips to the theater or cinema on board.

Registering your children

To make use of the youth facilities on board, you must complete a registration form for your child or children. You can complete this online prior to your voyage via My Cunard. Around 15 days before departure, you will receive an email containing a link to the registration form.

Opening hours

Children’s club operating hours are subject to change, dependent on voyage itinerary, the ship and the seasonal period. Hours will be clearly advertised and made available on board through the ship’s Daily Program.

Security features

Our facilities feature secure entry systems to allow authorized entry only. Children aged 12 years and below are required to be checked in and out of their age-specific club by one of their registered parents/carers. This means that only pre-authorized adults will be able to collect your child/children from the clubs. Please ensure that the parents/carers who are collecting the child/children have their ship ID available for inspection.

Guests under the age of 18 years may not sign children out of the youth facilities.

As part of the fight against terrorism, international crime and money laundering, regulations in the UK and regulations in the EU require all guests entering or leaving the UK or the European Union with £10,000 or €10,000 or more respectively in cash (or its equivalent in other currencies or easily convertible assets - e.g. bonds, shares, traveller’s cheques etc.) to declare it to the relevant customs authorities of the country which he/she is entering or leaving. If you are likely to need to make a declaration under this regulation please contact the HM Revenue & Customs National Advice Service on 0845 010 9000 or visit www.hmrc.gov.uk for further information on how to comply.

Yes. Our state-of-the-art gymnasiums are open to all guests and they are fully equipped with all the latest Technogym cardio and weights machines, as well as most of the fitness equipment you would expect to find in your local gym or sports center. 

You must be over the age of 18 to use the gym without supervision (persons over the age of 16 may use the gym if accompanied by an adult).

Each gym is staffed by trained fitness instructors, who are always on hand to give guidance where needed. Personal trainers are also available to tailor bespoke fitness programs for you, to help you reach your fitness goals. Personal training sessions, consultations, and fitness classes may be subject to charges.

Please note: We are unable to offer fitness classes to guests confined to a wheelchair or to those with limited vision.

• Queen Mary 2 – Deck 7, Forward view deck plan
• Queen Victoria – Deck 9, Forward view deck plan
• Queen Elizabeth – Deck 9, Forward view deck plan
• Queen Anne – Deck 1, Forward view deck plan

On all our ships, the Mareel Wellness and Beauty spa is open daily from 8:00am through to 8:00pm while at sea. In port, the hours are 8:00am until 10:00pm.

The gym is typically open daily from 8:00am until 8:00pm.

Note: opening hours will vary on embarkation/disembarkation days.

You must be over the age of 18 to access the spa facilities and treatments. 

We offer salon services for children over the age of 13 when accompanied by an adult over 18.

The gym may be used by persons over 16 years old, provided they are accompanied by an adult over 18.

As you would expect, our spas and salons only use the most lavish beauty products to keep you looking and feeling your best.

The products utilized in our spas include:

• Voya
• Environ
• Shankara
• Red Flower
• Luzern

The products utilized in our salons include:

• Kerastase
• Delilah Make Up
• Youngblood
• Margaret Dabbs
• Brickell Men’s

After your appointment is complete you have the option of continuing the benefits of your treatment at home, as all these products are available for purchase on board. 

With Cunard, you can travel the world looking effortlessly well-groomed and beautifully polished by taking advantage of the barber services and salon treatments available on board via Mareel Wellness and Beauty.

You’ll be able to indulge in professional hair styling (coloring, waxing or conditioning), nourish your nails with a pedicure, feel rejuvenated with a beauty treatment, or simply book a barber for a quick trim.

Pre-voyage bookings will open on My Cunard 180 days before your departure date and you have up until 3 days before your voyage to place a booking online. You can also book in advance by phoning the customer contact center or you can wait until you are on board. 

For more information, please visit our Mareel Wellness and Beauty pages.

We are delighted to introduce Mareel Wellness and Beauty, a holistic wellness and beauty experience that combines Cunard’s expertise in luxury ocean travel with a full range of bespoke and exclusive spa, beauty and fitness services.  

On board Queen Victoria, Queen Elizabeth and Queen Mary 2

Facilities on board vary slightly between ships, but should include:

• An indulgent thermal area that offers a variety of heated rooms, including saunas, steam rooms, experience showers, heated beds, and hydro pools.
• Comfortable, fully equipped spa treatment rooms, including a couples’ room, where you can indulge in massages, treatments and facials.
• A luxurious full-service salon with a wide range of hair and nail services, as well as a professional gentleman’s barber.
• A state-of-the-art gym with cardio and weight machines, plus free weights and a full range of studio classes. Personal trainers are also available to help you achieve your goals.

On board Queen Anne

Queen Anne includes many much-loved features from Mareel Wellness and Beauty shared with her sister ships, along with several new additions. 

For more details, explore our Queen Anne Wellness and Beauty section.

On each Cunard ship, use of the fully-equipped gym and its equipment is free of charge.

We offer a range of fitness classes, such as yoga, spinning, boot camp and stretching, which will incur a small fee, approximately between $12 and $18 per person per class (prices and classes are subject to change). Personal training sessions and consultations are also subject to charges.

All guests can enjoy a dip in the spacious outdoor pools free of charge.

Queen Elizabeth and Queen Victoria also have a complimentary sauna and steam room located in the changing rooms.

Thermal suite passes.

Access to the hydrotherapy pool, sauna, steam room and other wellness facilities in the Aqua Therapy Center will require the purchase of a thermal suite pass. 

Thermal suite passes are available for purchase on the My Cunard portal 180 days before your departure date, and you have up until 3 days before your voyage to place a booking online. You can also book by phoning the customer contact center or by contacting the Mareel spa reception desk once on board.

A two-hour thermal suite pass for the Aqua Therapy Center costs from $35.00.

You can book the pass online before your voyage using My Cunard, then choose your desired two-hour slot once on board (8:00am-10:00am; 10:30am-12:30pm; 1:00pm-3:00pm; 3:30pm-5:30pm; 6:00pm-8:00pm).

Stop by before breakfast, unwind after lunch, or freshen up before some evening entertainment – the choice is yours.

Please note: all prices quoted are in US dollars (USD $), which is the currency used on board all our ships.

Access to the extensive range of salon and beauty services and holistic treatments in the Mareel spa on board is charged at an additional cost to your voyage fare.

For full details of the spa services and prices on board, please visit My Cunard (log in using your cruise booking reference).

Please note: all prices quoted are in US dollars (USD $), which is the currency used on board all our ships.

Salon treatments

Most of our salon treatments, hair services, and manicures are available, as you will be able to move in your wheelchair in this area, and we can adapt most of the treatments to suit you. Pedicures would not be able to be performed if you cannot move from your wheelchair.

Spa treatments

Reflexology can be enjoyed, as you may remain seated in your wheelchair for the treatment. Please note that, unfortunately, it is not possible to provide our guests confined to a wheelchair with assistance getting onto the treatment room beds. However, you are welcome to bring a carer with you for assistance.

Fitness classes

We are unable to offer fitness classes to guests confined to a wheelchair or to those with limited vision.

Thermal suite

Queen Victoria – There is disabled access to Aqua Therapy Centre. Unfortunately, there is no access to the hydro pool, as a hoist system is not available.

Queen Elizabeth – Unfortunately, we are unable to offer access to the Aqua Therapy Centre to guests confined to a wheelchair or who use service animals.

Queen Mary 2 – There is disabled access to Aqua Therapy Centre. A carer would be granted free access to the Aqua Therapy Centre when accompanying a wheelchair-using guest who has purchased a spa package; the carer would not be eligible to enjoy the benefits of the package. It is not possible for us to assist any wheelchair users wishing to get onto the loungers. For the aqua therapy pool, an ADA pool hoist is available, and the spa attendants are fully trained in using the hoist to assist guests.

Queen Anne – Visit our Wellness and beauty on Queen Anne page for details of the spa facilities on board. Accessibility details to be confirmed.

Queen Anne.

Queen Anne features a steam room, Himalayan salt sauna, dry sauna and cold room. Further details are to be confirmed.

Queen Mary 2.

Steam and sauna rooms are part of the spa; access to the spa incurs a charge. Both facilities are unisex.

Queen Victoria & Queen Elizabeth.

There are separate saunas situated in the male and female changing rooms of the spa that are complimentary and do not need to be booked. The steam rooms are part of the spa; access to the spa incurs a charge. The steam rooms are unisex.

A bathing suit is required; a robe, towels and slippers are provided.

Relaxation lounge.

Our relaxation lounge is the place to lie back and relax, whilst you read your favorite book or sip a cool drink.

Aqua therapy pool.

Let the pure liquid power of moving water in our massage pool dissolve your stress and strains, with neck and back jet massage, cascading waterfall shower and reflexology basins available.

Aromatic steam room.

Breathe deeply and soak in the benefits of penetrating steam infused with pure plant essences in our temperature-regulated aromatic steam room.

Finnish sauna.

Enjoy the health benefits of nurturing heat.

Our traditional Finnish sauna is lined with aromatic Nordic cedar and heated by a hidden stove. Promotes increased circulation relaxes muscles and soothes aches.

Sensory showers.

Cool off with an invigorating overhead spray and water jet shower.

Enjoy cool fog with a crisp scent and cool blue fiber-optic light or unwind with a warm tropical rain shower infused with exotic natural aromas.

A two-hour thermal suite pass for the Aqua Therapy Centre costs $49 for Queen Elizabeth and Queen Victoria, and $59 on Queen Mary 2 and Queen Anne.

You can book the pass online before your voyage using My Cunard, then choose your desired two-hour slot once on board (8-10am; 10am-12pm; 12-2pm; 2-4pm; 4-6pm; 6-8pm).

Stop by before breakfast, unwind after lunch, or freshen up before some evening entertainment – the choice is yours.

Please note: all prices quoted are in US dollars (USD $), which is the currency used on board all our ships.

Mareel Massage.

Stimulate circulation and soothe tight muscles with our signature full-body massage, where our gifted therapists adapt their technique to your particular needs and preferences.

Aroma Stone Therapy.

Induce instant relaxation with the weight and radiant heat of smooth basalt stones combined with soothing essential oils to penetrate muscle tissue without overheating.

Bamboo Massage.

Release the build-up of tightness with a blissfully meticulous massage that gets right into the heart of tension. Soaked in oils, bamboo canes are rolled on the body to profoundly address knots and pressure points.

R3 Pain Management Therapy.

Based on the principles of Cryotherapy, a combination of hot and cold treatments stimulates and increases blood circulation. A targeted salt stone massage leaves a light, healing mineral veil on the skin whilst a warming balm and cooling seaweed mask reduce inflammation for dynamic pain relief.

Thai Herbal Poultice Massage.

Discover soothing relief with a rhythmic massage of heated poultices, fragrant with medicinal herbs. Targeted Shiatsu pressure points and energy centers alleviate tension and powerfully relax the muscles.

Deep Tissue Muscle Massage.

Vigorously alleviate sore areas by stimulating blood flow. Prolonged muscle tension is dissolved, helping to release stress, replacing it with a soothing sense of balance.

Swedish Massage.

Sweeping movements and soothing essential oils relax, restore and release muscular tension. Muscles are left feeling stretched, whilst the lymphatic system is re-energized and circulation is improved.

For further information, please read our other massage FAQs: How long does each massage take? or What should I wear to my massage?

Massage sessions last for either 50, 75 or 90 minutes. Certain massage treatments have limited session length options available.

Mareel Massage 50 or 75 minutes

Aroma Stone Therapy 50, 75 or 90 minutes

Bamboo Massage 50, 75 or 90 minutes

R3 Pain Management Therapy 90 minutes

Thai Herbal Poultice Massage 75 or 90 minutes

Deep Tissue Muscle Massage 50, 75 or 90 minutes

Swedish Massage 50, 75 or 90 minutes

Click here for a description of each massage available on board.

We recommend that you wear loose, comfortable clothes that make it easy to dress and undress.  For treatments or services that need you to be clothed, shorts and a t-shirt or fitness wear are ideal.

Certain massages involve the application of essential oils, heated poultices or other skin treatments – for such treatments, your massage therapist will ask you to undress to your comfort level. Ultimately, your level of dress is your choice.

We suggest leaving valuables – including watches and jewelry – in your stateroom, not your locker.

Yes, you can book treatments for two.

Enjoy a relaxing massage with your partner – or bring a friend or family member.

To book, log in to My Cunard (online bookings available from 180 days before your voyage) or visit the Mareel Wellness and Beauty spa on board.

Ocean Odyssey is our range of luxurious skin treatments and massages that use marine-based products, such as iodine-rich Bladderwrack algae, sea salt exfoliants, and mineral-packed clay, to cleanse impurities, alleviate stress, and leave you feeling revitalized and refreshed.

Our Ocean Odyssey treatments can be booked individually or grouped together into a signature journey, tailored to your skin’s specific needs. For the ultimate experience, delve into our ‘Taste of the Ocean’ by combining all services:

• Pro-Collagen Marine Facial
• Sea Soothing Scalp Massage
• Seaweed Massage
• Restorative Salt Stone Massage

As part of our Ocean Odyssey range of marine-based treatments, we offer a 50-minute Pro-Collagen Marine Facial, which tackles fine lines and wrinkles with Padina Pavonica and Red Coral.

In addition, we have a range of clinically proven technology facials by Elemis that utilize a Biotec machine to increase the skin’s natural cellular energy. These treatments are split into those that provide anti-aging benefits, such as reducing wrinkles and firming skin, and skin solution facials for soothing sensitive skin, renewing radiance or controlling blemishes.

Also on offer are Elemis touch facials, which use touch as a diagnostic tool and a method for prepping the skin to receive actives. Treatments include Elemis Dynamic Resurfacing Precision Peel, Elemis Superfood Pro-Radiance, and Elemis High Performance Skin Energizer for Men.

For more details, please take a look at our facial treatments page

We do!

Our High Performance Skin Energizer for Men, which lasts 50 minutes, is tailored to men’s skin needs and includes a hard-working facial for aging, dehydrated skin, and tired eyes. Steam and extractions decongest and maximize cell regeneration, multi-dynamic facial massage sequences boost circulation, whilst scalp and foot massage provide deep relaxation.

We also offer Pro-Collagen Grooming Treatment with shave, as part of our expert barber services. This 55-minute signature grooming treatment smoothes the skin with a youth-enhancing shave, an anti-aging mini facial, and luxurious face, scalp, hand and arm massages, to leave you looking and feeling revitalized.

Finally, our Elemis Biotec Super-Charger for Men is an anti-aging facial that utilizes Elemis’ globally renowned hands-on treatments to soften and prep the skin to receive actives. Product is applied using a combination of ancient and modern massage techniques from around the world.

Our specialist spa offers an Elemis Biotec Sensitive Skin Soother, as part of our range of Elemis skin solution facials. The Elemis Biotec technology facials are safe and effective aesthetic treatments that aim to revitalize the appearance of skin within minutes, utilizing the pioneering Biotec machine to increase the skin’s natural cellular energy. Complimentary consultations are available to see if this treatment is right for you.

No, they are simply suitable for two people, whether that’s a partner, friend or family member.

Our safe and effective aesthetic treatments aim to revitalize the appearance in minutes, with little to no downtime. Come in for a complimentary consultation, after which a price will be given.

• Dysport® wrinkle treatments
• Restylane® dermal filler treatments
• Thermage® skin tightening treatments
• Microneedling treatments

The aesthetic rejuvenation procedures available in the on board spa are suitable for guests aged 18 and over, but our staff will determine if the treatment is right for you after a consultation.  

Nourishing therapies that relax the body and rejuvenate the skin whilst soothing the mind.

• Feel refreshed after the full-body exfoliation of an Intensely Cleansing Salt Scrub
• Invigorate and detoxify yourself with a Thousand Flower Detox Wrap
• Hydrate and heal thirsty skin with a Body Nectar Nourishing Wrap
• Increase smoothness and definition with an Ionithermie Cellulite Reduction Treatment or a Leg Revitalizing Treatment

Prices for body therapy treatments in the spa on board your ship vary, depending on the type and duration of the body treatment.

For full details of the spa services and prices on board, please visit My Cunard (log in using your cruise booking reference).

Please note: all prices quoted are in US dollars (USD $), which is the currency used on board all our ships.

Acupuncture is an alternative form of physical therapy treatment, originating in ancient China. Fine needles are inserted into the skin at targeted anatomical points in the body to provide therapeutic or preventative treatment.

The insertion of these needles stimulates nerves under the skin and in the muscles, so it is often used to treat chronic pain and headaches. Traditional acupuncture is based on the belief that the treatment is restoring the correct flow of Qi or “life force” throughout the body. 

Acupuncture is useful in healing musculoskeletal pain, arthritis, migraines, tension headaches, asthma, tendonitis and fatigue. For best results, a series of treatments is advised. 

Acupuncture is not supposed to hurt. The needles are very thin and are used at targeted anatomical points in the body, so insertion usually causes little discomfort. A mild tingling or a dull ache may be felt after the needles have been inserted to the correct depth, but most people would describe the sensation as relaxing or even energizing.

You should not experience any significant pain; if you do, inform the treatment staff immediately. 

There are currently no vaccination or pre-cruise testing requirements for any Cunard voyages.

While Covid-19 vaccinations are no longer required for Cunard voyages, we still highly recommend that all guests traveling on our ships are up to date with Covid-19 vaccinations and boosters if eligible and where available.

Our vaccination and testing policy and on board protocols are reviewed on a regular basis and may be changed at any time.

Please note it is your responsibility to check and meet any travel and vaccination requirements for the country you are due to embark in, or visiting on your voyage. Cunard cannot accept responsibility if you’re denied entry into a country because you don’t meet the entry requirements.

All charges collected via the Hotel and Dining Service Charge are combined and divided amongst the crew. The individual amount is relative to the role the crew member holds. All of the charges collected go directly to the crew; there are no administrative charges.

Please note that Bar, Wine and Spa personnel do not share in the Hotel and Dining Service Charge, as not all guests use their services. These crew members receive service charges from the amount accrued from Bar, Wine, and Spa respectively.

Like many other cruise lines, Cunard has a practice of levying service charges to guests on top of the price of a voyage to provide flexibility to guests, fairness to crew members and a greater level of transparency. We provide guidelines for service charge amounts on our website, but guests are free to adjust the amount based on their personal preferences once on board at the Purser's Office.

You are eligible for our stateroom upgrade program if you meet all the requirements below:

• you have booked a fare that qualifies for the Cunard Upgrade program
• you are the lead guest
• you are aged 18 or over
• you have paid your balance in full 
• you have not opted out of receiving pre-cruise communications

If eligible, you will receive an email approximately 80 days prior to your cruise departure inviting you to submit an upgrade offer.

Most voyages will be included in the upgrade program, but Cunard reserves the right to exclude voyages for commercial reasons.

If you are uncertain whether you meet the eligibility requirements or have received an email inviting you to participate in the program but still cannot access the upgrade offering website, please call our Cunard Customer Service department at 800 728-6273.

Each upgrade offer is considered individually. That means we can’t guarantee that all (or any) reservations traveling together will be upgraded. Even if all your group's reservations are upgraded, we can’t promise that the upgraded staterooms will be close together.

Yes, you can place upgrade offers on multiple stateroom types, but cannot offer on an individual stateroom type more than once.

No. We can’t guarantee a specific stateroom location within the upgraded category. However, you will receive all amenities associated with the upgraded stateroom.

Cunard Upgrade may not be suitable for you if you have selected a particular stateroom because it has certain features or is in a particular location on board.

No. We will automatically allocate you an upgraded stateroom if your upgrade offer is accepted.

Once allocated, an upgraded stateroom cannot be changed.

Cunard Upgrade may not be suitable for you if you have selected a particular stateroom because it has certain features or is in a particular location on board.

Yes, if you have already booked an accessible/wheelchair stateroom we will only upgrade you if an accessible stateroom is available at your chosen higher stateroom grade.

You will receive an email approximately 6 days before your sail date to let you know that your upgrade offer was unsuccessful. You won’t be charged any additional amount, and you’ll stay in the stateroom you originally booked.

Your upgrade offer can be accepted anytime from the moment it is submitted.

We will endeavor to tell guests at least 7 days prior to the cruise departure if they have been successful. However, in exceptional circumstances, we reserve the right to upgrade guests up until 1 day prior to departure.

We will automatically allocate you an upgraded stateroom if your upgrade offer is accepted.

If you have already selected or have been allocated a stateroom number, there is no guarantee this stateroom will be available once your upgrade offer is accepted. If this is the case, you will be allocated an alternative stateroom in the original grade booked.

Cunard Upgrade may not be suitable for you if you have selected a particular stateroom because it has certain features or is in a particular location on board.

Yes, any amount you offer for an upgrade is in addition to the cost of your original booking. Your payment card details must be submitted at the time you make an offer.

If your offer is accepted, payment will be automatically taken from the payment card you submitted with your offer.

Future Cruise Credit (FCC) that can be applied as a payment can be used on your upgrade. When you make your upgrade offer, you can request that your payment be made with your FCC.

Please check the terms of your FCC to ensure it can be used as payment. For more information, please read our guide to booking with FCC online.

Please contact Cunard at (800) 728-6273 to apply any qualified FCC towards the upgrade cost. 

You can cancel or modify your upgrade offer up until the time the offer is accepted and your stateroom has been upgraded.

Once your offer has been accepted and your stateroom has been upgraded you are unable to cancel or modify your upgrade offer.

Cunard Upgrade requires guests to provide payment card details to secure and validate your upgrade offer. 

If your offer is accepted, payment will automatically be taken from the credit/debit card you submitted when you made the offer.

If we contact you by telephone in the 7 days prior to your voyage’s departure date to confirm your upgrade offer has been accepted, payment must be made within 24 hours of our call with you. 

The amount is per guest for the entire duration of the voyage. Upgrade offers are based on two guests per stateroom.

All upgrades are based on two guests sharing a stateroom.  

If you are traveling solo you will pay 200% of the offer you make. For example, if you bid $100 you will be charged $200. This will clearly be displayed before you submit your offer. 

If there are more than two people in your stateroom only the first two guests will pay for the upgrade.

No. Your Cunard Care will increase in line with the increase of your stateroom price. 

If your upgrade offer is accepted, payment for the additional cost of Cunard Care or At Ease Waiver will automatically be taken from the debit/credit card you submitted when you made the offer.

After booking your voyage, you may be given the option of placing an offer on an accommodations upgrade through our Cunard Upgrade program.

If you’re eligible, you’ll be sent an email from us to access the Cunard Upgrade website. Once you’re there, simply choose an upgrade from the list provided, and make us an offer of how much you’d be happy to pay to upgrade to that stateroom or suite.

Your booking will be automatically updated once we’ve accepted your offer.

Yes, you may plan your cruise to embark or disembark at ports that are not the published start and finish ports of the cruise itinerary. The full fare for the published cruise will still be due.

There is also the option of joining one of our World Cruises during the itinerary. World Cruises are broken down into sectors and you can choose to embark and disembark at a selection of ports that suit you.  

There may be some ports of call where embarkation/disembarkation is not possible other than the advertised embark/disembark ports. 

To make a booking on any cruise please visit our Find a voyage page. 

If you wish to embark/disembark at a different port to the advertised embark/disembark ports, please contact our Customer Service Department (local call charges apply).

Our World Voyages are divided into shorter cruises or sectors, lasting anywhere between 5 and over 50 nights. We typically arrange these by the world regions they visit to make it easier for you to choose the voyage that best suits you. Please check our current World Voyage itineraries to find one that suits you.

Please visit our dedicated World Cruise page for further information.

Yes, providing you do not enter your 24th week (or more) by the final date of your cruise.

Please visit our webpage for more information.

We now have an exciting new photography service on board Queen Mary 2 and Queen Elizabeth and Queen Victoria, capturing unseen images of the ship and incorporating new photography locations. Check the Daily Programme for the daily locations.

Absolutely, our professional on board photographers offer a range of stunning photo opportunities to capture your Cunard experience. Your images can be viewed and ordered in the Photo Gallery in a choice of print sizes and settings.

Please send details of the query to sales@tempest-travel.com along with the following information. The partner, Tempest Travel Photography, will liaise via the Contact Center or directly with the guest (whichever option is preferred)

• Guest name & ID
• Cruise code (if applicable)
• Phone / Email

*note: DVDs will not be supplied on board.

Yes, it will be possible to book a private shoot during your voyage. Visit the photo gallery to book a convenient time and to discuss your photography requirements. Choose from a range of on board locations or an iconic ships back drop to your image.

Before, during and after your ceremony, the Photography team will engage with you to understand your requirements. There are various ceremony/special events packages to choose from and we will listen to your ideas and guide you to the package that best suits your needs. There will be a range of items for both you and your guests to purchase.

Please contact Ceremonies@carnivalukgroup.com for more information.

It is currently not possible to purchase/order photos after the voyage.

Due to the differing of technical equipment and staff specialising in this skill across the Cunard fleet, we are currently unable to guarantee the availability of videography services for your celebration. Please enquire onboard for more information.

For more information about our celebration photography services, please see our Celebrations at Sea section.

Our Wedding and commitment ceremony packages offers everything you need for your dream Celebration at Sea. Mouth-watering menus. A well-travelled wine list. Buttonholes and bouquets from our on board florist. We’ll even throw in a dedicated Cunard ceremonies specialist to oversee every detail, so you can savour every moment of your day, and the days that surround it.

Your Cunard Wedding and Commitment Ceremony Packages - from $3,300

• Up to 10 guests
• An elegant ceremony venue
• Priority check-in, when embarking in Southampton
• Two floral arrangements for the ceremony room, plus a bouquet and a buttonhole
• A ceremony conducted by the Captain or deputy Captain
• Traditional ceremony music
• A commemorative ceremony certificate signed by the Captain
• A bottle of Laurent-Perrier La Cuvée Brut NV champagne
• Two-tier cake
• Couples breakfast in bed
• Complimentary dinner for two at the steakhouse
• Meeting with the on board photographer
• A dedicated on board ceremony specialist
• A Cunard bellhop to escort the bride to the ceremony room
• Outfit pressing for the happy couple

Please note for Weddings only: in addition to the above package, a Marriage Licence fee of $865 is required for couples who wish to host their wedding on board. If you would like to bring more than 10 guests, there will be an additional charge of $120 per group of 10.

Your wedding voyage

Available on most voyages of seven nights or more, book your special event on Queen Mary 2, Queen Victoria, Queen Elizabeth and Queen Anne, after she joins the fleet in May 2024. Each of our ships have a range of different venues that can be used to host your big day, from the glittering Yacht Club to the more intimate Admiral’s Lounge. You’ll also find a variety of accommodation types, so all your guests can be catered for however they’d prefer.

Ceremonies can be arranged on days at sea either at 11.00am or 3.30pm. If you have more than 20 guests attending, we ask that you reserve the 11.00am ceremony.

For more information, please see our Celebrations at Sea section.

Our Packages offer everything you need for your dream Celebration at Sea. Mouth-watering menus. A well-traveled wine list. Buttonholes and bouquets from our on board florist. We’ll even throw in a dedicated Cunard Ceremonies Specialist to oversee every detail, so you can savor every moment of your day, and the days that surround it.

Cunard Renewal of Vows Package - $699

• Up to 10 guests
• Vow renewal ceremony conducted by the Captain or deputy Captain
• Bouquet
• Buttonhole
• Laurent-Perrier La Cuvee champagne toast for up to four guests
• Commemorative champagne flutes
• Photographer attendance
• Dinner for two at the steakhouse
• Couple’s breakfast in bed
• Commemorative certificate signed by the Captain
• Traditional ceremony music
• Services of the on board ceremony planner
• Services of a Cunard Ceremonies Specialist
• Priority check-in (for the couple, when embarking in Southampton)

For any Ceremonies bookings, only the Ceremonies team can take the payments.

Cunard Engagement Package - US$599

• Photographer present
• Private planning meeting with Cunard Ceremonies Specialist
• A bottle of Laurent-Perrier La Cuvee champagne to toast your engagement
• Chocolate covered strawberries in your suite or stateroom after the proposal
• An 8”x10” framed engagement photo
• Four 6”x8” photos of the proposal
• Champagne breakfast in bed the morning after your engagement
• Specialty dinner for two at the steakhouse
• 10% discount on jewelery on board
• £100 credit to a wedding at sea with Cunard

For any Ceremonies bookings, only the Ceremonies team can take the payments.

We offer a host of additional extras to ensure your day is as bespoke as you are. Choose from:

• Floral Package - £150
• Pianist to play live - £150
• Bespoke Shore Experience – TBC
• Commemorative champagne flutes - £50
• Soloist for an hour - £200
• Two-piece band - £200
• Private gifting retail experience - £100
• Ice sculpture for reception - £200

From the moment you get in touch to start planning your big day, a Cunard Ceremonies Specialist will be there to offer their help and expertise every step of the way. Whether you want to get in touch to talk flower arrangements, you’ve had some ideas about the music, or perhaps you’d like to know more about something special to do in port, they’re on hand to make things easy for you.

Before you step onto your ship, your Ceremonies Specialist will have been in touch with the Wedding Planner on board. From booking venues to finalizing dinner plans, all the arrangements will already have been made shoreside but, on board, the Wedding Planner will take over the reins. You’ll be invited to meet them shortly after embarkation, and they will be there throughout, to help make sure the event goes exactly how you wish.

We’re so happy to be a part of your special day and can’t wait to start putting together the perfect wedding for you. Here’s everything you need to know about what comes next.

• Choose a voyage* to get married on
• Talk to a Cunard Ceremonies Specialist to book
• Pay a 25% deposit
• Four months before - we’ll send you a Ceremony Booking Form to complete
• Four months before - you’ll receive your Notice of Intended Marriage to complete and return within 14 days, along with your photo ID and other relevant paperwork. If you book a wedding with Cunard later than four months away, we’ll send your Notice of Intended Marriage document straight away. **
• 3 months - the final payment of the balance is due.
• 1-2 months before - your dedicated Cunard Ceremonies Specialist with touch base with you to confirm final touches and answer any queries you may have.
• Embarkation day - board your Cunard Queen and meet with the on board Wedding Planner.

*Voyage must be 7 nights or more

** If either you or your partner are divorced, widowed, or have changed your name, you’ll need to send us a copy of the final divorce decree, death certificate, or deed poll. These documents must be in English or translated into English by an approved translator.

A wedding with Cunard means someone else looking after all the finer details. It means White Star Service throughout, leaving you to simply savor every minute of the day.

What that day could look like . . .

8.30am – wake up to a breakfast in bed you’ve ordered the night before, delivered straight to your suite or stateroom.

9.15am – enjoy a leisurely shower, complete with luxury Penhaligon’s toiletries, leaving you feeling fresh and ready for the day.

9.55am – make your way to Mareel Wellness and Beauty, where stylists wait to polish your look. Perhaps a shape-up of your beard, or an elaborate up-do for long hair. Make up, manicures, and pedicures are all available here too.

12noon – why not order a little something from the room service menu for lunch?

2pm – it’s time to get dressed and take care of all the finishing touches.

3.20pm –arrive at the ceremony room, perhaps escorted by a white-gloved bellhop.

3.30pm – the main event: Say I Do.

4.15pm – smile back at the faces of loved ones as they shower you in confetti*

4.30pm – a toast to the bride and groom, complemented by canapés.

4.45pm – cut the cake.

5pm – relax and mingle with your guests against the backdrop of melodies courtesy of our resident pianist.

7pm – gather for an exquisite meal at the Steakhouse

9pm – the night is yours. The sophisticated Commodore Club. The glittering casino. A first dance in the Queens room. The upbeat soundtrack at the nightclub. End the night in any space that calls, before returning to your suite or stateroom to a freshly turned-down bed.

*confetti must be biodegradable

The Cunard Upgrade program gives you the opportunity to upgrade to a higher-grade stateroom at a price you are willing to pay. Once all upgrade offers have been considered and assigned, complimentary upgrades will be reviewed and guests who have booked a Cunard Fare will be given first priority for these. 

If they are different values, the main reason is likely to be that on the morning of the final day of your cruise, your onboard account would have been cleared by an automatic credit/debit card payment using the card details you supplied. Any purchases made after this payment has been taken will generate a second credit/debit card payment.

The other reason this may happen is that a “pre-authorization” has been requested. These are likely to be for multiple payments.

Pre-authorizations are processed on a daily basis and are completed to ensure your bank holds enough funds to clear your account. Your bank does not actually release any money and we do not actually ask for this to be paid to us.

This interim payment issue is prevalent with internet-based banks, which hold funds for up to 30 days and show pre-authorization payments as being taken out of guests’ bank accounts instead of pending.

Should you have any concerns over this, please contact your Card Services Number on the back of your credit/debit card.

Please see some useful questions below regarding pre-authorizations:

What is a pre-authorization?

A pre-authorization is a temporary hold of a specific amount of the available balance on a credit or debit card that is provided upon check-in and throughout your cruise. The pre-authorization is not a charge and no funds have been debited from your account.

How much is a pre-authorization and when is the card pre-authorized?

A pre-authorization of $100 is taken from the provided credit or debit card at check-in for guests that check in at the cruise terminal. For guests that check in online, an authorization of $1.00 is taken at the time of check-in. Further authorizations are then taken daily per your spending on board.

Why is the credit card pre-authorized?

When you give us a credit/debit card, the pre-authorization guarantees us that the funds are available to pay for any charges incurred.

Who is responsible for the pre-authorization procedure?

Pre-authorizations are processed through PXP’s payment gateway.

When does the pre-authorization get released from the card?

This varies depending on your individual credit/debit card provider. Upon your checkout, your onboard account and any extras will be charged to your card. This will appear on your debit/credit card statement within three working days. The final charge will automatically remove the pre-authorization, however, this can take up to ten working days to clear from your account depending on your card provider.

Cunard is NOT charging your account card. A pre-authorization is a hold of funds prior to payment. The pre-authorization is not held by us, but it is held on your card by your own issuing bank. A pre-authorization can be held on your card for a minimum of 7–10 working days and should be released by your issuing bank automatically. If not, you will need to contact your card issuing bank, as this is outside of Cunard’s control.

Children are welcome to dine in any of the dining venues on board.  A children's menu is also available in each of the main dining rooms.

Meals are not provided in the children's clubs, but snacks are provided in the playrooms.

If you are traveling with a child who has any food intolerances or allergies please inform us by calling our Customer Service Department when booking your voyage or as soon as possible afterward.

For more information on dining on board as a family, please see our family hub.

We can accommodate the following allergies and dietary requests, provided you inform our Customer Service department at the time of booking. After booking online, please phone us at (800) 728-6273 as soon as possible, and no later than three days before travel.

Allergies:

• Celery
• Cereals containing gluten
• Crustaceans
• Eggs
• Fish
• Lupin
• Milk
• Molluscs
• Mustard
• Peanuts
• Sesame
• Soybeans
• Sulfur dioxide and sulphites
• Tree nuts

Special diets and intolerances:

• Baby food (inform us of this no later than eight weeks before you sail)
• Diabetic
• Gluten free
• Halal
• Kosher (inform us of this no later than 10 weeks before you sail)
• Lactose intolerant/dairy free
• Low/no fat
• Low/no salt
• Low cholesterol
• Soft food/puree

Vegetarian and vegan diets are catered to as standard across our fleet in all restaurants. You only need to tell us about these specific requirements if you’ve booked a flight through Cunard that includes a meal, so we can ensure the airline caters to you.

For any dietary requirement/allergies not listed above, please contact our Customer Service department at (800) 728-6273 as early as possible before your departure date.

We will investigate further and respond (typically within five days) once we understand if we can accommodate the request.

Guests with allergies or dietary requirements will need to pre-order all meals in main dining rooms and alternative dining restaurants to ensure we can make the necessary preparations to accommodate you (this does not include those with a vegetarian/vegan diet, as these options will always be available).

During meal service, you will be provided with the next day's menus so you can browse your options. Inform your waiter of your meal choices for the next day and they can make your pre-order.

If you do not eat at the restaurant you will be dining at the following day, your menus will be sent to your stateroom for you to complete. We ask that you complete your menu selections by these times: 

• Breakfast and lunch: submit by 2pm to pre-order for the next day.
• Dinner: submit by 10am to pre-order for the same day.

Please write your stateroom number on the menu and return it to the location detailed on it.

If you have registered your dietary requirements over the phone with the Customer Service department when booking or within the appropriate time before sailing, then your allergy/dietary requirements can be accommodated. We still ask that you bring up your allergy/dietary requirements during the meeting/phone call with the Head Waiter on the first day of your cruise.

If you have failed to phone the Customer Service department before sailing to register your allergy/dietary requirements, please do provide details of your allergy/dietary requirements during the meeting/phone call with the Head Waiter on the first day of your cruise, but there is no guarantee that your requirements can be met.

Our menus only highlight food options that are vegetarian, vegan, and gluten free. They will not highlight all 14 major allergens.

When you dine in the main dining restaurant, you will be given the next day’s menus showing you your available choices. The waiter can then take your pre-order with your dining choices for the next day. 

In the buffet restaurants on board, there will always be a crew member on hand to advise regarding allergens and there is signage above the serving stations when food contains allergens.

We do not detail allergies within drinks; therefore, this should be discussed on board when meeting with the Food & Beverage team. You should also discuss this with the waiter when ordering drinks.

We have a fully operational medical center that is equipped to treat any dietary-related incidents, including anaphylactic shock.

Please inform our Customer Service department of any special dietary requirements or food allergies by phone at (800) 728-6273, either when booking or as soon as possible before your sailing date, and we'll take care of you.

To help our chefs prepare your meals in a timely and safe manner according to your dietary needs, you'll be provided with menus in advance for pre-ordering.

Vegetarian and vegan options are available as standard across our fleet in all restaurants. You only need to tell us about vegetarian or vegan requirements if you’ve booked a flight through Cunard that includes a meal, so we can ensure the airline caters to you.

Find out more about dietary requirements on board.

A world cruise will require several documents, including visa, vaccination certificates and insurance, plus a versatile suitcase with everything you might need. Fortunately, we have a handy online guide to help you through your preparations.

Full World Voyages with Cunard are up to three months in length, and at the time of writing cost as little as US$23,159 per person for a Britannia Inside stateroom. Aside from Full World Voyages, we also have World Voyage sectors, pieces of a full world cruise sold individually, so you can sail on a shorter vacation with a lower price.  View all Full World Voyages and sectors currently on sale for current prices.

Prices change frequently and will vary on the cruise, your stateroom grade, and whether you choose Our Lowest Fare or Sailing Soon Savings, or the Cunard Fare. Our Lowest Fare and Sailing Soon Savings have less flexibility but will save you on cost, whereas the Cunard Fare gives you several valuable booking benefits. You can learn more about our different fare types and their benefits on our fares page.

Whatever you decide, your cruise fare includes dining in your stateroom restaurant, entertainment and activities, plus our daily Afternoon Tea and use of our gym facilities, pools, and children’s clubs. You can see the full list of inclusions, and items/experiences not included, on our 'What's included' webpage.

As pioneers of the World Voyage, we certainly think so! Exploring the world by ship is unlike any other mode of travel, giving you access to sights and wonders that flying or traveling by road cannot offer. Cruising also gives you the luxury of going to sleep only to wake up in your next destination; no connections or weary traveling required. If you travel on a Full World Voyage, you will be sailing roundtrip; with no flights, your luggage allowance is as large as you need it to be (as long as each item is below 23kg). And speaking of luggage, perhaps one of our favorite things about cruising is that you can see dozens of destinations and only unpack once for your entire voyage!

Plus, with Cunard, you have access to additional Full World Voyage benefits on selected cruises, and everything else that makes a Cunard voyage so special, including White Star Service, fine dining, world-class entertainment and a world of wellness at sea.

At the time of writing, a Full World Voyage with Cunard will last 107-116 nights, as your Cunard Queen takes a full circumnavigation of the globe from Southampton, New York or Hamburg. However, we also offer World Voyage sectors, which are smaller ‘pieces’ of a Full World Voyage, so you can join your ship for a shorter journey. For example, join Queen Mary 2 in Singapore and disembark in Fremantle, or join Queen Anne in San Francisco and disembark in Hong Kong. View all World Voyages currently on sale to find an itinerary to suit your schedule.

Onboard Credit is valid on selected voyages and applies to the first two guests sharing a stateroom. It's the perfect way to enhance your voyage with extra experiences or products, such as Shore Experiences, drinks, spa services, or shopping on board. 

You can spend your Onboard Credit in a variety of ways, including:

Food and drink

• Alternative Dining at Steakhouse at The Verandah or the various Alternative Dining options offered throughout your voyage at The Lido restaurant (on ​Queen Victoria and Queen Elizabeth) or Kings Court restaurant (on Queen Mary 2)
• Aji Wa, Tramonto, Sir Samuel’s Steakhouse & Grill, and Aranya restaurants on board Queen Anne
• Champagne Afternoon Tea and/or Champagne Breakfast
• Our many bars on board​
• Specialty coffee​

Wellness and beauty

• Mareel Wellness & Beauty spa and salon treatments and services

• ​Cocktail-making masterclasses, ranging from a masterclass on how to mix our Cunard gins to recreating cocktails from our Commodore Cocktails Menu
• Whiskey tasting
• Wellness classes (yoga, pilates, and personal training)
  
• Watercolor painting classes
• Shore Experiences
• Private theater box (Queen Victoria and Queen Elizabeth only). Includes finger desserts and champagne cocktails in a private lounge, followed by chocolates and champagne during the performance
• Cunard Wine Academy (Queen Mary 2 only):​
  • Wine & Spirit Education Trust courses (on selected voyages)
  • Tutored wine tasting
  • Lunch & Learn
  • Fine wine seminars

Products and services

• Art Gallery
• Photography – including exclusive photo shoots on board
• Retail outlets on board, featuring many iconic brands
• Internet packages
• Laundry and dry cleaning
• Hotel and Dining Service Charges 
• Gift items such as Celebration Packages, flowers, and cakes 
  

Your Onboard Credit can only be spent once on board your ship and not before embarkation. 

During your voyage, you can view your Onboard Credit balance and transactions in the "Onboard account" section of the My Voyage digital planner, which can be accessed for free through the ship’s Wi-Fi. Onboard Credit is non‑refundable and non‑transferable. 

Cunard recommends that all guests carry a passport. Travel Document requirements vary by destination and your citizenship. Please ensure you check the entry requirements of the countries you are traveling to.

International voyages

For international voyages (cruises that visit a foreign port outside your country of residence), passports are required for all guests and must be valid for at least six months beyond the completion date of your travel.

All passports should have sufficient blank pages for entry and exit stamps (applicable to the length and ports of call in your itinerary). Children are required to have their own passports. It is important that the names and initials on the passport exactly match those on your tickets.

For visa requirements you should check with your Travel Advisor or the relevant government website, to ensure you have the correct documentation.

EU/Schengen area

Cunard guests can only board and travel to EU or Schengen area countries* if their passport was issued less than 10 years from date of embarkation.

The passport must have at least three months left before the date of expiry when you disembark (regardless of whether or not the passport has an extension period).

*EU countries include: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden. Additional countries in the Schengen area include: Iceland, Liechtenstein, Norway and Switzerland.

Domestic voyages

Sailings that begin and end at a USA port (either the same port or a different one) may not require a passport. If you cruise visits countries/areas listed below, you will not require a passport to sail. However if your cruise includes any port calls outside of this list, you will require a passport to sail. We highly recommend that, even if your cruise does not require it, you bring your passport with you.

• Alaska
• The Bahamas
• Mexico
• Bermuda
• Hawaii
• Canada

For more information on the above and other accepted forms of ID/proof of citizenship for re-entering the United States, please visit the US Department of State Travel website.

Please note, it is your sole responsibility to obtain and have available the proper travel documents that are necessary for your travel, including all costs related to arrangements to obtain entry to countries you visit and re-entry to your destination country.

If you want to extend your vacation and spend a few days exploring Seattle before or after your Alaska voyage, why not book one of our hotel packages and stay in one of our specially selected Seattle hotels? 

All packages include accommodations, breakfast (unless otherwise stated), group transfers between airport, ship, and hotel, local taxis and service charges, luggage porterage, and the services of a local Cunard representative.

We offer packages for the following hotels in Seattle:

• Fairmont Olympic Hotel
• Hilton Motif Seattle Hotel

Located in downtown Seattle, both hotels are less than a 10-minute drive from Bell Street cruise terminal and around a 15-minute drive from Smith Cove cruise terminal. 

To add a hotel stay to your cruise booking please use the option found during online checkout on some voyages on our website or call our Customer Service Department at (800) 728-6273.

For more information about our Seattle hotel partners, please visit our hotels page.

We can supply food for your pet from an approved list of UK-based pet food suppliers, included in the price you pay for your kennel booking. If no brand on our list is suitable, we are happy for you to bring your own pet food on board.

You can book a kennel by calling our Customer Contact Centre or by emailing kennels@cunard.com Please note, kennels can only be booked on selected Transatlantic Crossings, and you will need to have a valid cruise booking in order to reserve a kennel space for your pet. 

Owing to the size of our kennels, we can only accommodate dogs that are 27 inches or less in height, and 34 inches or less in length in each kennel. If your pet exceeds 34 inches in length then you will need to book two lower kennels.

For this reason, we are unable to accommodate the following breeds of dog: 

• Afghan
• Curly Coated Retriever
• Bloodhound
• Gordon Setter
• Borzoi (Russian Wolfhound)
• Great Dane 
• Briard 
• Greyhound
• Irish Wolfhound
• Irish Setter
• Mastiff
• Deerhound
• New Foundland
• Doberman
• Pyrenees
• St. Bernard
• Saluki
• Weimaraner 
• Bull Mastiff 
• Malamute

In addition, dogs prohibited by the UK Pet Travel Scheme are not permitted on board. These breeds currently include: 

• XL bully
• Pit Bull Terrier
• Japanese Tosa
• Dogo Argentino 
• Fila Braziliero
• Any mix of breed which includes these breeds

Ahead of sailing we’ll ask you to select your pet’s choice of food from a list of pet food brands we offer on board. You can also order items such as chicken, rice, broth, and vegetables, on request once on board. Please feel free to also bring treats for your pets to enjoy, should you wish.

Queen Mary 2 has 24 kennels. 

Yes, cats and dogs sailing on our ships will require a pet passport to travel. Don’t worry, we’ll be in touch with all the necessary paperwork and requirements for your voyage, at least five months ahead of sailing. An AHC Health Certificate in lieu of a passport is also accepted.

Queen Mary 2 offers 12 upper and 12 lower kennels. Kennel sizes are as follows:

Lower kennels - Six x H 36" D 35.5" W 30" and six x H 36" D 35" W 30"

Upper Kennels – Six x H 27" D 35.5" W 30" and six x H 27" D 35" W 30"

You may walk or feed your pet on board, or our Kennel Master can take care of this for you.

There are no veterinary services on board Queen Mary 2.

You will need to check with your airline what their policy is on pets. 

Our kennels open several times a day to allow guests to spend time with their pet(s) on board. Exact kennel opening times will be confirmed on board but, to give you an illustration, kennels usually open:

• 8:00 AM to 10:00 AM
• 11:00 AM to 12:00 PM
• 3:00 PM to 6:00 PM
• 8:00 PM to 8:30 PM

 Please note, only guests sailing with their pet will be permitted access to the kennels. 

In the extremely rare event that the ship’s emergency alarm bells sound, you will be allowed to collect your pet and escort it to your designated muster station. Each pet is also issued with a lifejacket.

We are happy to accommodate service animals and assistance dogs on board our ships. If based in the UK, please email accessibility@carnivalukgroup.com to discuss your requirements. If based in the US, please email accessoffice@cunard.com.

Yes, the following height and weight restrictions apply to our kennels:

Upper Kennels – appropriate for pets of 25 lbs or less

Lower Kennels – appropriate for pets of 25.1 lbs or more

Maximum pet length (measuring from the tip of the nose to the base of tail) is 34 inches per kennel. Two kennels may be opened up to accommodate pets of up to 59 inches (both kennels will be charged individually).

Maximum pet height for all kennels is 27 inches. Measurement is from the top of the pet’s shoulder to the floor.

With the exception of assistance dogs, such as seeing eye dogs, pets are only permitted in the kennels and their dedicated deck space for the duration of the voyage.

We cannot accommodate pets on Cunard coach transfers. For independent transfers, please check with your coach provider what their policy is on pets.

A roundtrip cruise is a journey that departs from and returns to the same port, allowing you to enjoy a seamless vacation experience without the need for flights or long transfers.

Cunard offers many cruises that are roundtrip, especially those that sail to nearby destinations. These itineraries allow you to relax and enjoy a voyage that returns to the same port where your journey began. In 2025 and 2026, Queen Elizabeth will be embarking on regular roundtrip cruises from Miami, exploring the irresistible island charms of the Caribbean.

However, Cunard is also known for iconic itineraries such as Transatlantic Crossings and World Voyages that set sail on longer, one-way voyages. These voyages offer more sea days to relax and enjoy the on board experience, with port calls in exotic, faraway destinations. With these itineraries you can embrace the opportunity to see more of the world and expand your experiences of new cultures, landscapes, and cuisines,  enjoyed on board and on shore. 

We currently offer roundtrip cruises from the following US ports:

• New York - for roundtrip Transatlantic Crossings to Europe, roundtrip cruises to New England and Canada, and roundtrip Caribbean cruises
• Miami - for roundtrip Caribbean cruises
• Seattle - for roundtrip Alaska cruises

You will be automatically opted in to receive communications about loyalty benefits and any offers, products, and services available to book before you sail, or once on board. You have the option to opt in to hear more about the latest Cunard news, offers and competitions. In My Account you will be able to personalise all communication preferences.

The link to reset a password expires 14 days after receipt of the ‘reset password’ email.  

Yes, past bookings will show under the Loyalty & Voyage History section of My Account.  

If you cannot see a future booking, you can add it to your My Account by searching for the booking reference, which can be found on your booking confirmation emailed to you after you placed your booking. 

Visit the 'Loyalty & Voyage History' section of My Account to add a future booking. 

You’ll need to log in to My Account to view your Future Cruise Credit.

My Account is a convenient way to update your personal details and tell us how you would like to be contacted. If you have sailed with us before,  link your Cunard World Club membership number to My Account to view your voyage history and details of any loyalty benefits you have accrued. 

In our new 'one login' solution, you can access My Cunard (for managing upcoming voyage bookings) and Balance Payment by logging into - My Account, without needing to sign in again on each individual webpage 

No.

If you cannot access the email address used for your My Account, a new My Account will need to be created using an email address you can access.

Guests need to be 13 or over to create a My Account

Booking a voyage doesn’t automatically create a My Account for you.

You’ll need to create a My Account using your email address and password, and you can do this whenever you like.

No, you’ll only be able to access the booking with the reference number you used to log in. 

If you've registered for My Account, you can log in with your email address and password to view all your upcoming voyages associated with your My Account. You can log in to My Account here.

Booking a voyage doesn’t automatically create a My Account for you.

You’ll need to register for My Account using your email address and password - you can do this whenever you like.

For every booking, you can log into My Cunard using your name, booking reference and date of birth. Here, you can personalise the holiday for everyone on the booking.

Booking a voyage doesn’t automatically create a My Account for you.

You’ll need to create a My Account using your email address and password, and you can do this whenever you like.

You will be able to check in for your voyage and print your boarding pass from 21 days prior to departure via My Cunard, using your booking reference.

For a full pre-cruise checklist, please log in to My Cunard. Note that e-tickets are no longer in use.

What is the latest date I can print my boarding pass?

You can access My Cunard and print your boarding pass up until the day before departure.