Frequently asked questions.

Exchange rates are updated at the beginning of every voyage to ensure you pay the same rate throughout your voyage.

The Cunard Line fleet support Remembrance Day with poppy sale from reception leading up to and on the day. On the day we do broadcast a special address over the PA system followed by a minute of silence.

While we are unable to put a limit on any on board account prior to boarding, you are able to set a limit on any account by visiting Reception once on board.

You may set a daily or total limit and once the limit has reached, no further spending will be allowed on the card until the limit amount is changed or cleared.

Yes, however it will not be possible for you to play them within your stateroom.

For bagpipes, it would be preferable if you use a chanter to practice on.

It will be possible for you to play them in a show lounge or other such room from time to time pending that no shows or activities are scheduled there, and only between the hours of 10am and 10pm.

Please contact the Voyage Director when you embark and they will be able to advise you on which venues and what times would be most suitable for your practicing. Please be aware that there may on occasion not be a location available to you.

Please note that your instrument will contribute to your luggage allowance where applicable and should be stored in your cabin.

Yes, we carry life jackets for all ages.

We always monitor any such situation occurring in a location which has been planned as part of an itinerary on one of our cruises. Should we deem that the area has become unsafe for guests, crew and our ship, we would assess the situation and should it be necessary for the location be removed from the itinerary we would plan to replace with an alternative where possible. Should this situation arise, all guests concerned will be contacted to advise them of any change.

The safety and security of our guests and crew is our top priority.

Only folding bicycles or bicycles that can be disassembled are permitted on board (for shore use only) and must be stored in your stateroom ensuring that it does not hinder the opening arc of the door so that access can be gained in an emergency situation. Please be advised that you will be responsible for transporting your bicycle on and off the ship. 

Please also note that we cannot allocate wheelchair accessible accommodation to guests bringing bicycles on board. 

If you have a flight booked, please check with your air carrier as some may not accept bicycles on board the aircraft. There is no facility to hire bicycles on board our ships however there may be shore excursions involving cycling depending on the itinerary.

Please note, the above policy also applies to Tandem and Medical Tandem bicycles.

Hotel Entertainment.

• 3 Gold Stars - Entertainment Manager
• 2.5 Gold Stars - Assistant Entertainment
• 2 Gold Stars - Musical Director, Production Manager, Youth Manager
• 1.5 Gold Stars - Entertainment Host (Senior)
• 1 Gold Star - Entertainment Host (Junior), Assistant Youth Manager, Assistant Manager Production
• None - Guest Entertainers, Dance Couple, Show Company Manager, Show Company Cast

Hotel Food and Beverage.

• 3 Gold Stars - Food and Beverage Manager
• 2.5 Gold Stars - Food and Beverage Manager, Food and Beverage Services Manager, Executive Chef, Senior Restaurant Manager, Bars Manager, Inventory Manager
• 2 Gold Stars - CDC (Buffet/Prod/Grills), Restaurant Manager
• 1.5 Gold Stars - Gallery Manager, Sous Chef (production), Sous Chef (Buffet), Chet Patissier, Head Baker, Head Butcher, Chief Sommelier, Head Wine Waiter, Assistant Manager Bars, Assistant Manager Inventory
• 1 Gold Stars
• None

Hotel Housekeeping.

• 3 Gold Stars - Housekeeping Manager
• 2 Gold Stars - Assistant Housekeeping Manager (Butlers and Suites)
• 1 Gold Star - Laundry Manager, Night Housekeeper, Deck Housekeeper, Crew and Public Area Housekeeper
• None - Senior Laundryman, Laundryman, Tailor, Laundry Assistant, Night Team, Steward, Butler, Housekeeping Assistant, Crew and Public Area Team, Kennel Master (Queen Mary 2), Florist, Assistant Florist.

Hotel Management.

• 4 Gold Stars - Hotel General Manager
• 3.5 Gold Stars - Senior Doctor.
• 3 Gold Stars - Housekeeping Manager, Food and Beverage Manager, Entertainment Manager, Hotel Operations and Retail Manager
• 2.5 Gold Stars - Hotel Auditor

Hotel Operations and Retail.

• 3 Gold Stars - Hotel Operations and Retail Manager
• 2.5 Gold Stars - Customer Services Manager
• 2 Gold Stars - Finance Manager, Shore Excursions Manager, Administration Manager, Night Duty Manager, Communications Manager
• 1 Gold Star - Reception Manager, Events Manager, Flights Manager
• None - Revenue Partners Staff, Shore Excursions Assistant Staff, Port Presenter Staff, Loyalty and Future Cruise Sales Staff, Guest Computer Service Manager, Librarian, Receptionist, Night Receptionist, Concierge Receptionist, Printer

Crew Office Function.

• 3.5 Gold Stars - Human Resources Manager
• 2.5 Gold Stars - On board Trainer
• 2 Gold Stars - Crew Services Manager
• 1.5 Gold Stars - Assistant Manager Payroll Services
• <1 Gold Star - Assistant Manager Crew Services
• None - Administrator (Crew)

We offer slight alterations/repairs on board. Please see the price list below:

• Button repair/replacement - no charge
• Alteration to pants, leg etc - $10.00
• Sleeve alteration - $13.50
• Waist Adjustment - $15.00
• Zipper replacement - $25.00
• Jacket and dress body alteration - $25.00
• Long dress length adjustment - $32.50
• General mending - $20.00

If on board spending money is only on one booking and not the other it cannot be transferred to the next voyage. It must be used on the voyage that the credit has been applied to.

We can only take cats and dogs in the kennels on board Queen Mary 2's Transatlantic Crossings. However, service animals (guide dogs etc.) are permitted on all cruises.

Queen Mary 2 has 22 lifeboats which can carry 150 people per boat. There are also 60 life rafts, which can carry 37 people per raft, plus 2 fast rescue craft. Queen Mary 2 is certified to carry 4,400 people (3,108 guests and 1,292 crew members). Life boats are located on Deck 8. Life rafts are located on Deck 7.

Queen Victoria has 16 lifeboats which can carry 150 people per boat. There are also 47 life rafts, which can carry 35 people per raft, plus 2 fast rescue craft. Queen Victoria is certified to carry 3,200 people (2,218 guests and 992 crew). Life boats are located on deck 4. Life rafts are located on Deck 3.

Queen Elizabeth has 16 lifeboats which can carry 150 people per boat and 2 dual purpose lifeboats/rescue boats which can carry 27 people. There are also 47 life rafts, which can carry 35 people per raft. Queen Elizabeth is certified to carry 3,272 people (2,175 guests and 1,097 crew). Life boats are located on deck 4. Life rafts are located on open Deck 3.

In the event of an emergency, please go to your dedicated assembly station on board. Details of how to locate your assembly station are found on the back of your stateroom door.

No, in New York due to immigration legislation, guests are required to disembark the ship so that U.S. officials can ensure there is a zero head count on board.

All guests regardless of nationality, disembarking or in transit will need to clear U.S. Immigration in the terminal. Guests may re-embark again once there is a zero guest count on board. This will take approximately 30-40 minutes.

A traveler crossing the International Date Line eastbound subtracts one day, or 24 hours, so that the calendar date to the west of the line is repeated after the following midnight.

Crossing the International Date Line westbound results in 24 hours being added, advancing the calendar date by one day.

The International Date Line is necessary to have a fixed, albeit arbitrary, boundary on the globe where the calendar date advances in the westbound direction.

Please see your voyage itinerary to see if and how you are affected by the International Date Line.

For the safety, comfort and enjoyment of our guests, smoking (including electronic alternatives) is not permitted in staterooms, on stateroom balconies or in public rooms. You will find designated areas on the open decks, where smoking is permitted. The only exception to this is Churchill’s Cigar Lounge, which is reserved for cigar and pipe smokers only. This policy is designed through direct feedback from our guests and is for the safety and comfort of all guests.

All restaurants are non-smoking, and this includes outdoor dining alternatives.

Smoking is not permitted in your stateroom/suite or on your balcony.

Electronic cigarettes.

Electronic cigarettes and vaporizing devices, including those which do not emit smoke, are permitted in designated smoking areas only.

Traveling to the United Arab Emirates, Please note that the use and possession of electronic cigarettes is illegal in the United Arab Emirates. If you are arriving and/or leaving the country by plane, please be advised that any electronic cigarettes will be confiscated at the airport and you may face a penalty. If you are visiting any UAE ports as part of your cruise, please do not take electronic cigarettes ashore.

All public spaces are designated as non-smoking within the ship, with the exception of designated smoking areas. On the open decks, designated areas will be clearly signposted and noted in the Daily Program.

All restaurants are non-smoking, and this includes outdoor dining alternatives. Smoking is not permitted in your stateroom/suite or on your balcony.

Churchill’s is a lounge dedicated to cigar and pipe smokers all day.

Electronic cigarettes and vaporizing devices, including those which do not emit smoke/vapor, are permitted in designated smoking areas only.

Traveling to the United Arab Emirates. Please note that the use and possession of electronic cigarettes is illegal in the United Arab Emirates. If you are arriving and/or leaving the country by plane, please be advised that any electronic cigarettes will be confiscated at the airport and you may face a penalty. If you are visiting any UAE ports as part of your cruise, please do not take electronic cigarettes ashore.

You are advised to still register a credit or debit card at check-in even if you intend to settle your on board account in cash. Please note you will be asked to enter your 4-digit pin number for verification.

Your on board account must be kept in credit at all times to enable you to continue to make purchases on board. You may add credit to your account at any time by visiting the Reception desk.

Should your account no longer be in credit, it will be frozen and you will be unable to make any purchases until it has a credit balance. If, however, you have a credit or debit card registered this will ensure that the account is not frozen. You will then be able to continue to make purchases and to add cash to your account at your leisure.

We are unable to accept:

• Money transfers to the ship (other than gift credits; however these are non-refundable and cannot be taken out as cash) either prior to embarkation or while on board.
• Personal checks, traveler’s checks or prepaid credit cards

Any unused cash on your account can be refunded back to you at the end of the cruise by you visiting the reception desk prior to disembarking. Any credit due to be returned to you will be clearly shown on your final statement which will be delivered to your cabin on the last night of the cruise.

You can exchange your money on board into local currency for most ports of call. There are however certain ports when the ship is unable to carry local currency. In such cases, the ship will advise which currency is best to take ashore.

Please remember that we can only accept back the currencies we sell on board and only in the denominations that we sell.

Foreign currency can be charged to your account if you have a credit card registered or if your account has sufficient cash credit to cover the transaction.

There is a daily limit on all currency transactions of U.S. $500 against a registered credit card. This is to ensure that we comply with money laundering regulations. We are unable to accept either personal checks or traveler’s checks. We are also unable to accept €500 notes at any time for currency exchange transactions.

If you require cash for any reason while you are on board you may charge this to your account. There is a daily limit of U.S. $500 against a registered credit card.

Duty free items purchased on board via the shops.

It is not possible to consume duty free alcohol in your cabin or around the ship. All duty free alcohol purchases will be retained by the shop and will be available for collection on the last full day of your cruise.

It is possible, however, to consume duty free tobacco products in the designated smoking areas.

Duty free items are not available on any cruise that only visits countries within the EU.

You may alternatively purchase alcohol from the room service menu to enjoy in your stateroom or from our Gift Collection to enjoy both in your stateroom and restaurants.

Yes, we offer a variety of drinks packages on board as detailed below. If you would like to book a package please call the Customer Contact Centre to place your order. Pre ordered items will require payment at time of ordering and will not be charged to your on board account.

*Please note that all items / prices are subject to change and availability and where applicable, alternatives may be offered.

World of Drinks - Cunard Drinks Options

Beers, Wines & Spirits Option

Specialty Hot Drinks Option

Premium Non-alcoholic Drinks Option

Soft Drinks Option

Beers, Wines & Spirits Terms & Conditions

Specialty Hot Drinks Terms & Conditions

Premium Non-alcoholic Drinks Terms & Conditions

Soft Drinks Terms & Conditions

Guests who have purchased a package that has since been discontinued will have this honored on board. Alternatively, should you wish to upgrade to the new drink options, the discontinued drinks package will be refunded against the purchase of new drinks options on board.

Wine collections from $299.

Guests can choose a tailor-made collection of either six or twelve bottles from one of two distinctly different yet exquisite wine collections; The Commodore Collection and The Captain's Collection. A full brochure is available from the Sommelier team detailing each collection from which guests will make their selections.

Captain's Collection: $299 (6 bottles), $560 (12 bottles)
Commodore Collection: $395 (6 bottles), $715 (12 bottles)

*Prices are subject to change

Wine tasting.

Wine tasting is available from $35.00* per person. Chief Sommeliers on board create wine tasting packages which are influenced by the cruise and itinerary and will be subject to availability. To take advantage of these packages, please contact reception once on board.

Please note that these packages are non-refundable and may not be exchanged for another item, or for on board credit.

*subject to change

Room service.

Single bottles of wine or champagne can be pre ordered from our Gifts Collection and spirits can be ordered via room service.

For sample menus available on board, please see the question How much are drinks on board?

On board you will find an enticing selection of international premium brands and vintages from around the globe. The prices of drinks on board are similar to London hotels, restaurants and bars. Our spirits are available in a choice of 1oz (29.6ml) or 2oz (59.1ml) measures and there is an enhanced premium mixer offering.

Whether you are starting the day with an illy coffee, making the most of the sunshine on deck with a classic cocktail or getting ready for a night out on board, Cunard offers a wide variety of bars and lounges to suit your tastes. In your stateroom you will find a minibar and 24 hour room service menu.

All bar prices on board are in US Dollars and subject to a 15% service charge.

Below you will find a selection of drinks menus showing the variety on offer in our bars and lounges on board:

• Queen Mary 2 Carinthia Lounge Evening
• Queen Mary 2 Wine list
• Queen Elizabeth and Victoria Golden Lion
• Queen Victoria and Elizabeth Gin & Fizz
• Queen Victoria Chart Room Evening Menu
• Queen Elizabeth Café Carinthia

We offer a selection of non alcoholic beverages including:

• Soft drinks
• Non Alcoholic Cocktails
• Alcohol Free Beer & Wine

General Information

A 15% service charge is automatically added to your purchases, which is shared amongst the beverage staff. Naturally, you are free to tip any member of the crew over and above these amounts, at your discretion.

Yes, it is possible to arrange a taxi in some ports of call.

Alternatively, we offer an exciting range of shore excursions which can be pre booked via My Cunard or booked via the tours desk on board.

Ports of call.

If you wish to book a taxi for a port of call you are visiting, please speak to the Reception Desk. It is not always possible to pre book a taxi in all ports of call; reception will be able to confirm if this is possible or if there will be taxis along the quayside.

Alternatively our on board Shore Excursions Team may also be able to arrange a private car booking for you. Please enquire once on board.

Southampton.

Please speak to reception who will be able to arrange a pick up for you at Southampton. There is a taxi rank at each cruise terminal in Southampton.

New York.

We do not offer taxi bookings in New York, but please rest assured that there are hundreds of taxis upon arrival in New York.

There is a resident chiropractor on board Queen Mary 2.

There is a doctor on board who can help with minor ailments and procedures. A range of massage treatments are available from the spa. Guests should be reminded that they should have adequate medical insurance before traveling, as services from the Medical Team can be expensive.

You can email the ship directly at qmhspa2@cunard.co.uk if you wish to make requests for services.

Via Mobile Phone

As mobile phone service is available on board our ships, the easiest and possibly fastest route will be to send an SMS text or call their usual mobile phone numbers. When ships approach port and land-based mobile phone service again becomes available, the ship's service is switched off. Most mobile phone providers have agreements with the ship's service provider, Telenor. Costs are usually higher than when making an international call to or from a mobile phone.

Via Email

Guests on board can access their own personal email account connecting to the Internet while on board, using either their own mobile device/tablet/laptop via WiFi or using a computer in the ship's Internet Center. There are charges for internet usage and these are the same whether using WiFi or a ship's Internet Center computer.

If you do not have a personal email address and want friends and family back home to be able to contact you, you can give them one of the below email addresses and we will pass the message on to you. A small charge (approximately $1.50) will be applied to the on board account.

The email needs to include your name and cabin number within the subject line of the email.

Info.qv@cunard.co.uk

Info.qm@cunard.co.uk

Info.qe@cunard.co.uk

Contacting Crew Via Email

If you are a friend or relative of a crew member please contact them via their personal email account.

Via Ship's Satellite Telephone

It is very easy to call our ships at sea from the UK. Callers are connected to the Purser's desk and calls may be received any time whether the ship is in port or at sea, as long as there is a satellite connection. Please be aware that it may take some time to locate the guest and bring them to a phone. If guests are not in their stateroom, a message will be taken and delivered to their stateroom.

The procedure for sending a fax to our ships is the same. Please find the relevant telephone and fax numbers below:

• Queen Mary 2 - 00 870 773 235 723 or 00 870 331 062 710
• Queen Victoria - 00 870 764 817 752 or 755
• Queen Elizabeth- 00 870 765 067 260 or 263

If calling from outside of the UK, please call - 001 732 335 3272

If calling from the US, please call: +1 (877) 266-0985

Please note that there may be times where the ship is not receiving a satellite signal, which may result in you being unable to contact the ship for a short period.

All prices listed below are subject to change. Please check with your service provider for accurate costs.

Please be aware that a connection via Satellite can be very expensive, at around £6 per minute. You will be charged by the min and as soon as the phone starts ringing. Please refer to your phone provider for confirmed details of costs.

You will also be required to "press the pound sign on your keypad" when entering details. For those based in the U.K., the pound sign is equivalent to the hash (#) key.

If you experience difficulties contacting the ship, in case of emergencies, you may call our Customer Contact Center on 800-728-6273

Yes, should you wish to call a friend or family member in another stateroom all you need do is dial their stateroom number from the telephone in your stateroom, free of charge. If they are not in their stateroom a voicemail message may be left.

Most people find their cell phones work well at sea, because this is a satellite service. On occasion, signal strength can vary, but you should be able to do all the usual things – make and receive calls, send text messages and photos.

If you see Telnor on your cell phone's display, this means you are using International Marine Roaming and the cost of making and receiving calls and texts will be added to your cell phone bill, not your ship account.

Your service provider should be able to give you a breakdown of all charges. Please note that charges for "pay as you go" can vary to those of contract phones on the same network.

There may be occasions that your phone will not be able to find a signal.

Please note - Prior to sailing, guests may need to contact their cell phone providers to ensure International Roaming is enabled.

All of our ships are WiFi enabled so you can access the internet on your own devices or via our terminals in the library or ConneXions. Satellite internet packages are available to purchase pre-cruise or once on board.

You can also use your roaming partner - when near shore - or the MCP network - when at sea. Charges for these connections are set by your network service provider and will be added to your cell phone bill rather than your on board account. Please contact your normal service provider for data allowance and costs.

Satellite internet packages.

We are currently updating the satellite internet service across our entire fleet. Due to the nature of the changes being made to our satellite internet service, at present, we are unable to confirm which packages will be available on board during your holiday - this information will be available from your ship. What we can guarantee however, is that as a minimum, for a $45 satellite internet credit, you will receive 120 minutes of satellite internet time. Head to the Library or ConneXions on board to confirm your satellite internet package and redeem your credit – find out more in our Gift Catalog. Once you have booked your holiday, visit My Cunard to find out how to purchase internet credit.

Once on board, your internet credit can be used to purchase a satellite internet package - your ship will confirm which type of internet package is available. You can also buy internet packages at any time during your cruise. To do this, open a browser on your device, log on to the ship’s WiFi and follow the instructions. Alternatively, pop along to the Library or ConneXions; a good option if you need a little help.

You can use your satellite internet package on any device, but not simultaneously on multiple devices. It is not possible to wire your device into an internet connection on board.

If you are on a back-to-back (two or more consecutive) voyage(s) please note that the satellite internet service may be unavailable during turnaround days when the ship changes from one voyage to the next.

Free internet for the management of medical devices on board.

Guests requesting free internet on board to manage their diabetes with continuous glucose monitoring devices will be entitled to 1 x 100 minute Internet Voucher for each 7 days upon request from Reception on board.

Connection speed.

While we strive to provide the best possible internet service for our guests, it should be noted that the “at sea” performance does not match “at home” expectations and the service will be slower than terrestrial connectivity.

We are unable to provide a guaranteed speed due to a number of factors that impact performance. These include:

• Concurrency level (number of users utilizing the system)
• Latency
• Geographical location
• Physical blockage
• Weather (both in the vicinity of the ship and at the terrestrial landing station)
• Satellite congestion
• Territorial bandwidth restrictions
• On board WiFi infrastructure variations

Access to email.

You are able to access your own personal email account by using the internet facilities as detailed above. If you do not have an email account, our Guest Computer Services Manager will be happy to help you set one up using the provider of your choice.

Printing and scanning.

You can print pages in the Library or ConneXions; a small charge per page will be added to your on board account. If you require a document to be digitally scanned, please speak to the Purser’s Desk.

Complimentary internet time for Cunard World Club members.

• Gold tier members of the Cunard World Club receive up to two hours of complimentary internet time per voyage
• Platinum members receive up to four hours of complimentary internet time per voyage
• Diamond members receive up to eight hours of complimentary internet time per voyage.

Free packages for World Club members must be purchased in the normal way and will then be refunded at the end of the cruise. The free usage is per voyage, except on world voyages when it will be refreshed at the end of every financial sector. Any inquiries about World Club usage will be dealt with in the Voyage Sales Office in the Grand Lobby on Deck 1.

Internet station opening hours and locations.

The internet stations are open 24 hours a day. Assistance is available at various times throughout the day and evening.

Internet stations are located in the following areas:

• Queen Victoria - The Library on Deck 3 (24 hours) and Cunard ConneXions Classroom on Deck 1 - (9am-7pm, except when learning sessions are taking place)
• Queen Elizabeth – The Library on Deck 3
• Queen Mary 2 – Cunard ConneXions iStudy on Deck 2

Stay connected - calling home.

Most people find their cell phones work well at sea. You’ll see ‘MCP’ or ‘90112’ if you’re connected to International Marine Roaming. Charges are added to your cell phone bill. You can also use your stateroom phone to make calls; charges will be added to your on board account.

Skype and video calling connections.

The restrictions with available satellite connectivity and bandwidth make the use of Skype and other video calling (Facetime etc.) extremely unreliable and we do not recommend their use on board.

You can direct-dial ashore worldwide from your stateroom.

Phone calls are charged $4.95 per minute due to being a connection through the ship's satellite phone and will be charged to your on board account only (subject to change).

Should you have difficulties, staff in the Business Center will be happy to assist you.

Please contact your supplier for details on calling from the ship using your cell phone.

Yes, all ships will have a Rabbi on board during this time.

It is permissible to wear such items of clothing during the daytime; however please refer to our What to Pack web page for evenings on board.

It should also be noted that some countries may have rules against this sort of attire such as Barbados where it is illegal due to this matching the uniforms worn by security services.

Restriction to wear camouflage clothing:

• Barbados
• St. Kitts
• Dominica
• Grenada

No restrictions to wear camouflage clothing:

• Curacao
• St. Maarten

Your Cunard experience starts the moment you arrive at your embarkation port, with porters waiting to collect your luggage before you head off to check in.

After check in you will board one of our magnificent ocean liners to be greeted by members of the ship’s company and experience the stunning view of the Grand Lobby before you.

You’ll then be shown to your luxurious stateroom where you can freshen up and meet your stateroom steward. They are there to ensure every detail of your stay on board is taken care of.

Once you’ve unpacked you’re free to explore the ship. Of course, if you’re a guest in one of our Queens Grill suites, your butler will be unpacking for you.

After a relaxed lunch you can head off to further explore the ship or return to your stateroom to unwind before sail away.

After a short safety drill, make your way up on deck to enjoy a glass of Champagne as your voyage to exciting destinations begins.

Yes, simply ask your stateroom steward / butler who will take your shoes away and return them shined.

This service is complimentary to all guests.

All three of our ships have Twinings tea available in all staterooms.

Yes, a number of coat hangers are provided in the wardrobes - the amount of which can vary, however you are welcome to bring your own should you wish.

There is a retractable drying line in the shower of each stateroom.

The stateroom electrical systems on board are not designed to take high current capacity items.

Stateroom hair dryers are provided for the comfort of the guest, these are specially bought for the ships and are of lower current ratings and thus compatible with the ships electrical systems.

You can also find irons in our laundries on board and are free of charge. Please note, you are not permitted to bring irons on board with you.

Personal extension leads are not permitted on board unless to be used with essential medical equipment (e.g. CPAP and nebulizer machines). These will be checked for electrical safety along with your piece of medical equipment prior to sailing.

Surge protected extension leads are not accepted in any circumstances as they interfere with the ship's electrical distribution.

Yes, you can obtain stateroom keys for other staterooms as long as both parties agree to them being issued and have the request registered. Please ask on board at the Reception Desk and they will be arranged.

There is an air conditioning control panel in each stateroom which allows you to control the temperature in your own stateroom between approximately 66 and 80 degrees F

The average temperature of the interior areas of the ship is around 66 degrees F.

We do not supply waterproof bedsheets, however you are welcome to bring your own.

Pillows.

Standard pillows are of a hollow fiber construction, made by Calderon.

Duvet.

The duvets are made of cotton hollow fiber by English Trading with a tog rating of 10.5.

Sheets.

Sheets are made from polycotton by Calderon. You may request sheets and blankets instead of duvets this can request up to 3 days prior to your sailing date by calling our Customer Contact Center. Within the 3 days prior to sailing please make your request with your stateroom steward once on board.

Anti-allergy.

Please note we do not have anti-allergy bedding on board our ships, however if you do have an allergy to washing detergent then we can make arrangements for this. Please contact our Customer Contact Center.

Mattress topper.

We do not supply mattress toppers, as the mattresses on board all ships are all of a high quality and therefore a mattress topper should not be required.

However, we can provide a duvet over the mattress; if this is required this can be arranged with your stateroom steward once you are on board.

The items listed are not available to be purchased.

There are no weight restrictions on the upper pullmans, however there is a weight restriction on the bunk ladder of 285 lbs.

The upper pullmans are “shock tested” to approximately 660 lbs.

Any passenger can sleep in a upper pullman. Please bear in mind the bed is elevated, therefore a lower cot may be suitable for children/babies.

You will be unable to have a king-sized bed configuration in the stateroom if any of the upper pullmans are in use.

On each ship, Queens Grill Suites have a separate shower and bath (except Q5, Q6 and Q7 grades on Queen Mary 2 which have a shower over the bath).

Princess Grill Suites have a shower over the bath.

All other grades are shower only.

Bed linen will be changed every three days but can be changed daily, if requested.

Queen Victoria.

Grand Suite (Q1) 6194; three small glass top table, four dining chairs, one rectangle stone table, two chairs, two stools/ottomans, two single loungers and one double lounger.

Grand Suite (Q1) 6203; two small glass top table, four dining chairs, one rectangle stone table, two chairs, two stools/ottomans, two single loungers and one double lounger.

Grand Suites (Q1) 7142, 7159; three small glass top table, six dining chairs, one rectangle stone table, two chairs, two stools/ottomans, two single loungers and one double lounger.

Queens Suites (Q5) 4188, 4189, 5189, 5190; one large white table, two square small tables, two loungers and two recliner chairs.

Queens Suites (Q5) 8162 & 8163; one large white table, one round small table, two loungers and two recliner chairs.

Master Suites (Q2) 7070, 7085; one round stone table, two small glass top table, four dining chairs, two lounge chairs and two stools/ottomans

Penthouses (Q3) 4099, 4101, 4104, 4106, 5101, 5103, 5106, 5108; two stools, one large white table and two recliner chairs

Penthouses (Q3) 6104, 6106, 6109, 6111; one large white table and two recliner chairs.

Queens Suites (Q6) 5191, 5192, 5194; one large white table, two square small table, two loungers and two recliner chairs.

Queens Suites (Q6) 8164, 8165, 8166; one large white table, one round small table, two loungers and two recliner chairs.

Suites 7036, 7037, 7038, 7039, 7040, 7041, 7042,7043, 7044, 7045, 7048, 7050, 7051, 7052, 7053, 7063, 7078, 7080, 7082 ,7084, 7086, 7088, 7093, 7095, 7097, 7099, 7101, 7103; one large white table and two recliner chairs.

Queen Elizabeth.

Grand Suite Q1 - one dining table with 4 chairs and cushions, two chaise lounge with cushions, two chairs, two ottomans and two tea tables with glass top.

Master Suite Q2 - one dining table with two chairs and cushions, two chaise lounges with cushions, two chairs, two tea table with glass top.

Penthouse Q3 & Q4 and Queens Suites Q5 & Q6 - two reclining chairs with ottomans, one tea table.

Princess Grill Suites P1 & P2 - two reclining chairs with ottomans, one tea table.

Club Balcony and Balcony- two dining chairs and one tea table.

Queen Mary.

Britannia Grade - two dining chairs and one tea table.

Deck 14 - The Lookout.

Features:

• Observation platform accessed via sports deck with view over the ship's bow
• Standing room only for approximately 50 people

Day use - observation - 24 hours
Night use - observation - 24 hours

Deck 11 - Observation Deck.

Features:

• Almost 360-degree observation deck overlooking bow of the ship
• Standing room only for approximately 100 guests

Day use - observation - 24 hours
Night use - observation - 24 hours

We are unable to send gifts to crew members on board, including gifts purchased from our Gift Collection brochure. All gift purchases from the Gift Collection are applied to guest bookings.

We currently have no way of taking payment for a gift for a crew member.

Butlers are on board for our Queens Grill guests. They can assist with packing and unpacking, room service, assist with bookings, cocktail parties in your suite and cleaning the room. All butlers have a beeper and there is always a butler on duty between 7am and 10pm.

Yes, The Royal Court Theater can be found on each ship.

Located on decks 1, 2 and 3 on board both Queen Elizabeth and Queen Victoria with a capacity of 850 seats per theater.

Located on decks 2 and 3 on board with a capacity of 1,094 seats.

Each theater also has a number of wheelchair spaces, available on a first come - first served basis. It is not possible to pre book these spaces or any of the seats in the theater (with the exception of private boxes as detailed below).

Private boxes - Production Show Evenings.

Guests on Queen Victoria and Queen Elizabeth can experience private boxes.

Celebrate special evenings in the Royal Court Theater with our Theater Box program. You will be offered finger desserts and champagne cocktails in a private lounge area. At performance time, you will be guided to your private box, where bar staff will serve you chocolates and Laurent-Perrier champagne. You can make a reservation via the Purser's Office.
Please note reservations close at 3pm on the day of the performance. A charge of $55 USD + 15% Service Charge per couple applies, which will be added to your on board account.

Private boxes - further information.

If the theater is showing a comedian, film or other such entertainment the boxes are complimentary and available on a first come, first serve basis. It is not possible to reserve a box or any seat in the theater prior to embarkation.

Please note that Queen Mary 2 does not have any Royal Boxes.

There are steps that lead down into each box. However there are 2 boxes which are wheelchair accessible. A guest may join you, however please note that space is restricted to one wheelchair and this may lead to guests feeling a little cramped.

Performances.

During a typical 14-night cruise you will have the opportunity to see up to 6 Cabaret performers and up to 5 Production Shows. All shows are played twice on the same evening, usually at 8.30pm and 10.30pm, once for the first dinner sitting and once for the second dinner sitting.

Full details of the acts, shows and performances will be made available to you once on board.

If you are traveling on a back-to-back voyage i.e. Southampton - New York and then New York - Southampton, the productions and guest speakers are alternated so you should have the option to see different productions on each voyage.

There is no set opening time for the theater; it will open for individual events which can vary day to day. Please see the daily program, your on board newspaper for entertainment events and times.

*Prices subject to change and inclusive of service charge

Prior to Cruise.

Amendments and cancelations are currently unavailable on My Cunard.

On Board.

Spa treatments and services can be amended or canceled on board. 24 hours’ notice must be provided to avoid incurring a 50% cancelation charge.

Liquor and tobacco at duty free prices are available on board all three Cunard vessels.

Duty Free Liquor products sold via the shops will only be available to take home. You may order via the shops (detailed below) at any time throughout the cruise and orders will be available for collection at the end of your cruise (you will be given details where and when you can collect your orders). The shops are shut when the ship is in port.

You can also purchase duty free tobacco from the shops at any time during your voyage and can take the tobacco products away immediately for consumption on board or take ashore purposes.

Queen Mary 2 - Mayfair - Deck 3
Queen Elizabeth - Royal Arcade (Deck 3)
Queen Victoria - Cunardia - Deck 2

Intra-EU Voyages

(Voyages visiting only Countries within the European Union)

On intra-EU voyages we are unable to sell any duty free liquor or tobacco for on board consumption or to take ashore via the shops.

Price guarantee

On all three Cunard vessels, the shop offers a price guarantee on liquor and tobacco purchases. We guarantee the shop will be cheaper than any comparable outlets - including any shops ashore during the voyage. You will need to be able to provide proof of the cheaper price from recognized retailers. Online price comparisons are not included. If you have already purchased on board the shop will refund you the difference back onto your on board account. If you have not yet purchased and have proof of the cheaper price ashore the shop will price match for you.

A wide range of swim wear is available in the on board shops as well as items such as sunglasses, hats, bags, snorkels and masks (not flippers).

Other essential items such as sun cream are also available.

Queen Mary 2 and Queen Victoria.

U.K. daily newspapers are not available on board however we do offer ship's newspaper which is compiled from a selection of news stories from around the world and U.K.

The newspaper is available in a number of languages, including French, German, Spanish and Japanese. It is available from reception or can be delivered to your stateroom upon request.

Queen Elizabeth.

U.K. daily newspapers are not available on board however, we do offer ship's newspaper; Britain Today and Daily Mail which is compiled from a selection of news stories from around the world and U.K.

There are newspapers available in a number of languages, including French, German, Spanish, Dutch, Portuguese, Norwegian and Japanese. It is available from the Purser's office or it can be delivered to your stateroom upon request.

You can also keep up to date with the news via the internet.

We stock a wide range of sun lotions on board. We have factors 4, 6, 8, 10, 12, 15, 20, 30 and 50+. The prices range from $6.50 to $30. The complete list is below:

Lancaster Face Brnz SPF15 50ml / 1.6 fl. oz.
Lancaster Self Tan Bronze Milk
Lancaster Sport FaceBody SPF20 75ml / 2.5 fl. oz. Pump
Lancaster Sport Mist SPF15 125ml / 4.2 fl. oz. Energize
Lancaster Sun Oil Free Gel SPF10 150ml / 5.0 fl. oz.
Lancaster Sun Oil Free SPF15 150ml / 5.0 fl. oz.
Lancaster Sun Tan SPF15 200ml / 6.7 fl. oz.
Lancaster SunBeauty SPF15 50ml / 1.6 fl. oz. Face
Lancaster SunBeauty SPF30 50ml / 1.6 fl. oz. Face
Lancaster SunTan SPF6 200ml / 6.7 fl. oz.
Lancaster Tan Maximiser 125ml / 4.2 fl. oz Face and Body
Lancaster TanDeepener SPF6 200ml / 6.7 fl. oz.
Malibu Aftersun 200ml / 6.7 fl. oz.
Malibu Aftersun 400ml / 13.5 fl. oz.
Malibu Aftersun Spray 200ml / 6.7 fl. oz.
Malibu Babes LipSlick Coconut
Malibu Babes LipSlick SBerry
Malibu Lipbalm SPF20+
Malibu Lipbalm SPF30
Malibu Miss Lipbalm SPF30
Malibu Scalp n Hair Protector
Malibu SPF12 200ml / 6.7 fl. oz.
Malibu SPF15 Dry Oil Gel
Malibu SPF20 200ml / 6.7 fl. oz.
Malibu SPF30 200ml / 6.7 fl. oz.
Malibu SPF4 Dry Oil Spray
Malibu SPF8 Dry Oil Spray
PizBuin 1Day SPF15 100ml / 3.3 fl. oz.
PizBuin 1Day SPF30 100ml / 3.3 fl. oz.
PizBuin Aftersun 200ml / 6.7 fl. oz. MOQ24
PizBuin Duo SPF10/20 Lotion MOQ24
PizBuin SPF 15 Lotion MOQ24
PizBuin SPF 6 In Sun Lotion MOQ24
PizBuin SPF10 n Sun Lotion MOQ24
PizBuin SPF15 150ml / 5.0 fl. oz. + AS 200ml / 6.7 fl. oz. MOQ12
PizBuin SPF15 Allergy Lotion MOQ24
PizBuin SPF30 Allergy Lotion MOQ24
PizBuin SPF30 In Sun Lotion MOQ24
PizBuin SPF50+ In Sun Lotion MOQ24

Please note, all items are subject to availability.

We are unable to sell an item to you if you have disembarked.

If you have purchased an item from a shop in the Caribbean Islands while on a Cunard voyage and it has proved to have been faulty, please contact the PPI Group on who may be able to assist.

Email: service@ppigroup.com
Telephone: 001 954 377 77777

If your child has a birthday while on board, please inform the Youth Manager who can be found at The Zone so they can help celebrate your child's special day.

A limited supply of diapers are available from the shops on board, however we would recommend that you bring your own supply or purchase them ashore locally, as we cannot guarantee stock.

Cunard cannot accept any child under the age of 6 months as a guest. We are unable to accept infants less than 12 months on any Full World Cruise, Exotic Cruises or Transatlantic Crossings.

Children pay the applicable adult per person fare when traveling as a first or second guest.

Infants aged between 6 months and 2 years accommodated as a third or fourth guest in a stateroom travel free on board. A nominal fee may be charged for infants between the ages of 6 months and 2 years traveling where transfers, hotel stays and air travel are involved, which we will discuss with you at the time of booking.

Guests aged 2 to 17 years of age traveling as a third or fourth guest in a stateroom pay the full fare less the relevant third or fourth person discount.

Please note that children under the age of 16 are not permitted to travel in a stateroom without an accompanying passenger who is aged 16 or over.

Children aged six months (or 12 months as detailed above) to 23 months are classed as infants.
Children aged two years to 17 years are classed as children.
Those aged 18 years or over at time of travel are classed as adults.

There is no maximum age to travel.

Theater - Children under the age of thirteen must be accompanied by a parent/guardian in the theater during productions shows. Unescorted children will not be permitted to enter the theater.

Casino - Entry into the casino is limited to guests over the age of 18, regardless of whether or not they are accompanied by a parent/guardian. (21 years while in U.S. waters).

Swimming pools - The swimming pools on board are unsupervised and children under 16 years are to be supervised by a parent or guardian while using the pools.

Whirlpools - The whirlpools on board are not to be used by children aged 8 and under, and children aged 8-16 must be supervised by a parent or guardian.

Gym, saunas and steam rooms - The minimum age for use of gym facilities including sauna and steam rooms, is 16 years of age with parental supervision or 18 years of age without supervision. Those under the age of 18 years of age should not use the weights section at all.

Nightclub - When in operation, children under the age of 16 are not allowed in the venues designated for the adult nightclub.

Other - Children may be required to have adult supervision while using certain rooms, further information on this can be provided when on board.

There may be time restrictions when children are no longer allowed in certain areas such as bars after midnight. These times and locations will be notified to you once on board.

Restricted areas (ship specific):

Queen Elizabeth:

• The Yacht Club - No children are allowed entrance to this venue after the hours of midnight.

Queen Victoria

• Hemispheres - No children are allowed entrance to this venue after midnight.

Queen Mary 2

• G32 - No children are allowed entrance to this venue after the hours of midnight. (21 years while in U.S. waters).

Children under the age of 16 years old are not permitted to travel in a stateroom without an accompanying guest who is aged 16 or over. Additionally, they must travel with a parent or companion aged 18 or over.

Yes, all of the terminals in Southampton provide a hearing loop facility.

We are unable to supply hospital style beds and guests wishing to bring/hire their own bed/mattress must ensure its meets the applicable IMO fire safety regulations.

Subject to the ships storage facilities compliant bed/mattresses can be hired through our recommended supplier Mobility at Sea.

If you are allocated to the Britannia restaurant, it would not be possible for you to dine in the Princess Grill or Queens Grill as these restaurants are reserved for those guests traveling in Princess Grill or Queens Grill suites. It is also not possible for you to upgrade to dine in Princess Grill or Queens Grill restaurants, unless you upgrade your stateroom prior to sailing.

If you wish to dine with other guests who are booked into a different stateroom category you would all need to be booked into the same stateroom category.

You can request to dine with an Officer at the time of booking; however this is not guaranteed and depending on the fare type you are booked on.

Due to the Captain's responsibilities, he/she may not always be available to dine in one of the main restaurants, therefore we can no longer request a seat at the Captain's table.

Tables for two people in any of the main dining rooms or Grills dining rooms are on a request-only basis.

Tables in alternative dining venues are allocated on a first come, first serve basis and we will always try to accommodate a table suitable for your requirements.

In buffet restaurants, you are free to sit at whichever table has suitable availability.

We would recommend you make alternative dining arrangements for that evening to ensure you do not need to rush to dinner.

Our alternative dining restaurants available on each ship offer a wide range of choice, alternatively you can dine in the buffet restaurant or your stateroom.

Carnival Corporation and its brands are committed to the safety, health and well-being of our guests and crew. We are in close contact with public health officials regarding the Zika virus alert that encourages precaution for pregnant women to avoid non-essential travel in impacted areas. Our brands will be providing booked guests with information on the Zika virus prior to their cruise. Pregnant women needing to cancel their cruise will be provided a future cruise credit (for them and their traveling companions) to rebook at a later time. As with any trip, whether by land, air or sea, travelers should check with public health authorities to be informed regarding health matters at the destinations they will visit, and exercise appropriate precautions. Should a passenger want to know more about Zika virus, they should contact their doctor or visit the CDC website at http://www.cdc.gov/zika/index.html. For guests who have questions during their cruise, we encourage them to visit with our healthcare professionals at the ship's medical center.

If you fall ill prior to embarkation and feel that you will be unable to join your cruise, please call our Customer Service Center at (800) 728-6273 or your travel agent if you have booked via one. All cruise cancellation fees apply. Can I transfer my booking to another cruise? No, however if you have purchased Cunard Care you can file a claim with Aon affinity. 

If you fall ill on the day of your cruise and are unable to join your cruise, please call our Enroute Desk at (800) 576-1172 from the US or (+44) 0845 071 0300 from the UK. If you are unable to travel, your booking will be subject to fees. 

Norovirus is an extremely common and highly contagious virus which causes gastroenteritis (an inflammation of the stomach and intestines). Symptoms of norovirus include nausea, vomiting and diarrhea. Some people may also experience headache, mild fever and abdominal cramps. It is sometimes known as the "24 hour stomach bug." Symptoms usually last between one and three days and generally resolve without treatment or long term consequences. The incubation period of the virus averages about 24 hours and people infected with the illness typically remain contagious for 72 hours after they have recovered. 

No, US Port Authority Officials will not allow any non-ticketed guests inside the cruise terminal. Alternatively, the financially responsible party may contact Cunard Reservations (800) 728-6273 to add an on board credit to the booking to be used on board. In extreme cases, exceptions may be made. If necessary, please contact Cunard as soon as possible.

Yes, you will need to register your credit or debit card to the desired stateroom at check-in.

You will be charged for all on board accounts applicable to these staterooms at the of the voyage.

Providing your bookings have been linked together, the Maitre'D will endeavor to accommodate your request to dine together; however this cannot be guaranteed. Dining arrangements will be confirmed once on board.

If guests are booked to dine in the same category and cross-referenced, the maitre d' will do their best to seat the guests together during dinner. All dining is first come first serve, a request only, and cannot be guaranteed. 

Yes. You can register a different credit card for each guest, or just use one card for all members in your party. The value of your on board account will be automatically charged to the registered credit card/s at the end of your voyage.

Yes, for events such as: 

• Parties e.g. birthday celebrations, wedding anniversaries
• Meetings e.g. Masonic and cruise community

There is no charge to book a room; however any food and beverage requests will be charged to the on board account of the person arranging the cocktail party. If you wish to arrange an event, please speak to a member of our contact our Customer Contact Center at (800)728-6273. Inquiries for day usage will be discussed on a case-by-case basis. Please note that we are usually unable to accommodate functions for large groups on our 2-night voyages, please check with our Customer Contact Center before booking.

During your time on board, you’re certain to receive our famous White Star service from all of our crew. Additionally, there are many more people behind the scenes supporting those who look after you directly. For your convenience, a Hotel and Dining charge will be automatically added to your on board account.

This charge, which varies for Grills and Britannia guests, will be shared among those crew members who helped provide and support your holiday experience, including the restaurant and accommodation staff, stateroom and buffet stewards and others. You can amend these charges any way you wish by contacting the Purser’s Office once on board.

For all bar and wine purchases, a 15% service charge is added to your account and this is shared among the beverage staff. A 12.5% salon service charge is passed directly to the crew member who has looked after you. This charge is also automatically added to your on board account.

Naturally, you are free to tip any member of the crew over and above these amounts, at your discretion.

A Complimentary Internet Time Plan is available to our Gold, Platinum and Diamond World Club members. Terms and conditions apply.

You will find a guide on what to pack for your voyage here: What to pack.

Yes, you will find a small refrigerator in all grades of stateroom on board and are normally below thirty-nine degrees Fahrenheit.

The dimensions of the fridges are approximately:

Width 13.39 in
Height 17.72 in
Depth 9.84 in

Please note that some exceptions may apply on dimensions.

Yes. You will find a Bible in a bedside table drawer.

Both UK 3 pin and US 2 pin sockets are used on board. You will find a three pin socket next to a two pin socket.

The standard electrical supply in the United Kingdom is 50Hz (cycles) and 240V.
The supply on board all the ships are 220V / 110V / 60Hz.

All DVD players found in Suites on board are Region 1 which play U.S. DVDs (also including Canada, Bermuda and U.S. territories).

The International Maritime Organisation (IMO) provides the regulatory framework for the safe carriage of all guests and crew on board our ships. All furniture holds the appropriate IMO Fire Rating Certificate as required of ships at sea.

Therefore for safety reasons, guests are not permitted to bring any of their own items of furniture on board unless it has the approved IMO certificate. Examples of furniture would include, arm chairs, mattress and mattress toppers.

Our recommended supplier Mobility at Sea offer a variety of compliant mobility equipment available for hire.

A request for complimentary upgrade can be made at time of booking and anytime up to the departure date. Upgrades are based on many factors and cannot be confirmed. If multiple bookings are cross-referenced there is no guarantee that all bookings will receive an upgrade or that staterooms will be near each other or be on the same deck. If you receive an upgrade to a higher category you will not have the option of returning to your original stateroom if the upgraded location is not to your liking. Please take this into consideration if you chose to make your booking eligible for an upgrade.

Illuminations, found on deck 3 is a cinema/auditorium used for Cunard Insights and Planetarium Programs.

There are 473 seats plus 10 additional seats on curved sofas and 15 seats on the upper and lower level for disabled guests.

The theater turns into the only Planetarium at sea, which seats 150 guests, which shows approximately 4 times per sea day. Details will be advertised in the Daily Program. The planetarium dome allows the showing of high tech programs, including astronomy shows and virtual reality films.
Tickets must be collected from Cunard ConneXions and are limited to 150.

With the dome retracted, Illuminations is also used as a movie theater, showing matinee and evening performances.

As a guide, there are approximately two or three Gala Evenings per week.

On World Voyages there will be up to three Gala Evenings per week, as well as themed Balls scheduled throughout the voyage.

Details can be found on My Cunard. The evening dress code will be specified in your ship's Daily Program, which is delivered to your stateroom each day.

The dress code applies to most areas of the ship after 6:00 pm each evening. Please visit our What to Pack page to find out more.

Children under 18 do not have a dress code but should adhere to the daily dress code where possible.

No, if you wish to dress as per the theme of the evening you can, if not you can just dress for the type of evening (i.e. Smart Attire or Gala).

Yes, this is fine. However, please note that if wearing accessories such as ceremonial knives, then these must be imitation items.

QM2 and QV

Yes, gentlemen can rent tuxedos, including shirts, pants and dinner jackets, on board from the shops

Tuxedo packages range from $90 for one night up to $250 for 5 nights

We do not currently offer a rental service for ladies formal wear on board, however a range of women’s evening wear is available to purchase from our on board shops. 

QE

Yes, gentlemen can rent tuxedos (pants and dinner jackets) on board from the shops

Tuxedo packages range from $130 for one night up to $250 for 5 nights

We do not currently offer a rental service for ladies formal wear on board, however a range of women’s evening wear is available to purchase from our on board shops. 

We have no restrictions on any medals you have earned being worn on a Gala Evenings.

It is recommended that warm clothing be worn in layers with a breathable waterproof outer layer.

Items such as winter coats, waterproof pants, warm gloves, wool hats etc are always a good idea in colder climates where the weather can be inclined to be cold and/or wet.

National and religious dress including headdresses are allowed on board. Depending on the amount of the face covered by the headdress, guests may be asked to unveil for a security photo at check in and passing through security check points ashore and on board during the voyage. Some items of national dress such as ceremonial blades or swords are not permitted and guests should check our list of prohibited items.

The Queens Grill experience is designed around you. You’ll experience the very apex of luxury in ocean-going travel with every need personally taken care of by your Queens Grill butler.

From being on hand to unpack for you on arrival to serving your daily pre-dinner canapés, or arranging fresh flowers and organizing any drinks or dinner parties you might wish to host, your Queens Grill butler is there to make sure everything is just the way you like it.

Your primely-located and beautifully designed suite, one of the largest on board, will be your own private enclave of luxury for the voyage and comes complete with an inclusive mini-bar that will be restocked to your taste every day.

For breakfast, lunch and dinner, you’ll have a table reserved in the Queens Grill restaurant where the sublime menu is designed to whet every possible appetite. But should you not see what you want, our chefs will do their very utmost to create whatever takes your fancy.

For further details, please visit our dedicated Grills page.

There is no need to bring equipment such as the bowls themselves; however you are welcome to bring and wear your own Whites.

Yes, the daily program is issued in English as standard. However our French, German and Spanish guests will automatically receive this in their home language.

The daily program keeps you up to date on what is happening on board, including where and when shore excursions are departing from, opening times for the bars and restaurants, the entertainment for the day/night and much more.

Please note: you are unable to place a personal message in the daily program.

A book club will be held on all voyages with four or more sea days with a new book approximately every three months.

Books in the book club are available to hire on board via the library and are also available for purchase should you wish to make notes in the book, or take it home to read over again.

Of course, if you own the book already, you are more than welcome to bring this with you.

A range of sporting activities are available including:

• Table Tennis (All ships)
• Paddle tennis (The paddle tennis court is approximately 7m x 13m) (All ships)
• Shuffleboard (All ships)
• Quoits (All ships)
• Golf (Chipping, putting & target nets) (All ships)
• Hooplah (All ships)
• Darts (All ships)
• Baggo (Queen Victoria & Queen Mary 2)
• Croquet (Queen Elizabeth)
• Short Mat Bowls (Queen Elizabeth)

Sports equipment is provided free of charge and are available at their locations between 9 am and 5 pm. Organized tournaments and social play get together are advertised in the Daily Program

You will find a 50.7 fl. oz. bottle of mineral water in your stateroom upon arrival. Should you wish to consume this, $3.95* will be charged to your on board account. Further bottles are available upon request.

* Prices are subject to change.

Yes, we do offer vegan/vegetarian wines on board Queen Mary 2 and Queen Elizabeth. Please see our wine list for more details.

All wines are subject to change and availability.

All bottles of wine or champagne brought on board by guests for consumption in any of the ship's restaurants, bars or lounges are subject to a corkage fee.

Please be advised that guests are allowed to bring on board one bottle per person for special occasions.

Groups who want to supply their own wine for wine tasting seminars or for consumption in any of the restaurants, bars or lounges will be charged a corkage fee.

If a bottle of wine/champagne has been bought for you (on board) as a gift, please ensure you carry the gift card with you to avoid having the corkage charge applied to your on board account.

The corkage fee is $25.00 per bottle and will be charged to your on board account. (Corkage fee is subject to change).

Wherever possible, fresh milk (full fat, semi-skim & skim) is served for the first week of the cruise. Long-life milk is served when fresh milk is not available.

The tap water on our ships is drinkable. However, should you prefer we also offer a variety of bottled water for purchase on board.

Yes, the production manager will be happy to provide this for you. Please request this at reception or with a member of the production staff.

Pre-booking an Alternative Dining table

You may pre-purchase a table, selecting the date and time, at Steakhouse at The Verandah (dinner only, lunch is bookable on board).

Bookings can be made through My Cunard 14 days prior to embarkation and can be booked for any duration of cruise.

Simply log on using your first name, surname, booking reference and date of birth. Once you have logged in you should visit the Dining heading on the menu ribbon and click on Select Dining.

Pre-purchasing cover charges

In addition to the above, you may pre-purchase gift dining credit for use in the following restaurants by calling our Customer Contact Centre (please visit our website for contact details):

Queen Victoria - Steakhouse at The Verandah or Dinner at the Lido 
Queen Elizabeth - Steakhouse at The Verandah or Dinner at the Lido
Queen Mary 2 - Steakhouse at The Verandah or Dinner at Kings Court

Pre purchasing of cover charges is only available for cruises of eight days or more.

Please note that by calling our Customer Contact Centre, you will only be pre-paying the cover charge and that choosing the time and date must be arranged on board. It is currently not possible to pre arrange a time or date in this way.

Booking should be made at least 72 hours before embarkation.

Prices and Menus

The cost of pre booking these restaurants can vary. Please see "How much are the cover charges in the alternative restaurants?" for details.

Examples of menus can be found under the question "Can I see an example of a menu?"

While you can be assured that your table is always reserved within your main restaurant, there are numerous other tempting options. Reserve a table at our alternative fine dining venues.  

These are bookable either before you sail on My Cunard or once you arrive on board. Please see our question Can I pre-book dining?  for details of which restaurants can be booked on board or before you sail.

All prices are subject to change and are per person, per occasion dining in a Select Dining restaurant.

Queen Mary 2.

Steakhouse at The Verandah - takes influence from both sides of the Atlantic, showcasing Prime USDA grain-finished New York Strip steak, Maine lobster and Alaskan king crab, alongside dishes celebrating British provenance such as Scotch grass-fed dry-aged beef and Salt Marsh lamb rack.  Offerings from farther afield such as renowned Wagyu Beef from Australia also feature.

Lunch Menu - $25 per person**
Dinner Menu - $40 per person if booked prior to your voyage via My Cunard, $45 per person if booked on board.

A small supplement is payable on some dishes in addition to the cover charge.

Steakhouse at the Verandah is pre-bookable on My Cunard from 14 days prior to the voyage.

Kings Court - Buffet-style dining throughout the day and into the evening. In the evenings an area of this restaurant becomes a specialty dining area with table service.

Dinner at Kings Court: $25 per person, only bookable on board.

Evening buffet - Complimentary

Queen Elizabeth.

Steakhouse at The Verandah:

Lunch Menu - $25 per person**
Dinner Menu - $40 per person if booked prior to your voyage via My Cunard, $45 per person if booked on board.

A small supplement is payable on some dishes in addition to the cover charge.

Steakhouse at the Verandah is pre-bookable on My Cunard from 14 days prior to the voyage.

Lido Restaurant - Buffet-style dining throughout the day and into the evening. In the evenings an area of this restaurant becomes a specialty dining area with table service.

Dinner at the Lido: $25 per person, only bookable on board.

Evening buffet - Complimentary

Queen Victoria.

Steakhouse at The Verandah:

Lunch Menu - $25 per person**
Dinner Menu - $40 per person if booked prior to your voyage via My Cunard, $45 per person if booked on board.

A small supplement is payable on some dishes in addition to the cover charge.

Steakhouse at the Verandah is pre-bookable on My Cunard from 14 days prior to the voyage.

Lido Restaurant - Buffet-style dining throughout the day and into the evening. In the evenings an area of this restaurant becomes a specialty dining area with table service.

Dinner at the Lido: $25 per person, only bookable on board.

Evening buffet - Complimentary

**Lunch can only be booked on board.

The cover charges are applied to your on board account, which is settled at the end of your voyage. Charges are per person and per occasion dining in a select dining restaurant. Although children are welcome to dine in these restaurants, we do not have specific menus for children however, requests will be accommodated where possible.

As alternative dining venues can be very popular, should you be unable to meet your dinner reservation, please notify us at least 12 hours before the time of your booking, to avoid the $8.00 cancellation charge. A cancellation charge will not be applied if transferring to a different time/date.

Booking on board.

You can also make your reservation once on board by speaking to the Maître d, or via our new on board digital planner, My Voyage.

Whichever way you choose to make your reservation we suggest you make your booking as soon as possible to avoid disappointment.

You can view menus via My Cunard (before boarding) and My Voyage (when on board).

The exchange rate is set once a week on board. 

Further information is available in the ship's daily news paper, a copy of which will be delivered to your stateroom daily during your time on board.

There is a small range of over the counter medications available from the shops on board each ship (Mayfair shop - Queen Mary 2 and Queens Arcade - Queen Victoria/ Elizabeth) such as Paracetamol and Sea sickness tablets. Should you require more specific medication there is a medical centre located on board.

The approximate cot sized used on board measure 27 inches x 39 inches.

Guests who are under 18 years of age are not permitted to purchase or consume alcohol on board.

However, whilst in U.S. waters, Cunard enforces and abides by the U.S. legal drinking age of 21 years.

Proof of age may be required.

Please see the below links for details of each restaurant's opening times. All times are approximate and further information will be provided in your daily newspaper, which is delivered to your cabin each evening.

Examples of menus can be seen via the question "Can I see an example of a menu?"

Queen Elizabeth 

Queens Grill / Princess Grill / Britannia Club Restaurants - Waiter service
Breakfast: (Port day) 7:30 - 9:00, (Sea day) 8:00 - 9:30 (Disembarkation day) 6:30 - 8:00.  
Lunch: (Sea / Port day) 12:30 - 14:00, (Embarkation day) 13:00 - 14:00
Dinner: 1830 - 2100

Britannia Restaurant - Waiter service
Breakfast: (Port day) 7:30 - 9:00, (Sea day) 8:00 - 9:30
Lunch: (Sea / Port day) 12:30 - 14:00 
Dinner: 1st sitting from 18:00, 2nd sitting from 20:30

Steakhouse at The Verandah Restaurant  - Waiter service
Lunch: (Sea days only) 12:30 - 13:30
Dinner: 18:30 - 21:00

Lido Restaurant (Buffet) -
Breakfast: (Port days) 6:00 - 11:30, (Sea days) 6:30 - 11:30
Lunch: 11:30 - 15:00, (Embarkation days) 12:00 - 18:00
Afternoon snack: 15:00 - 18:00
Dinner: 18:00 - 23:00
Dinner at the Lido (waiter service): 18:30 - 21:00

Lido Grill
Lunch: 10:30 - 18:00

Queen Victoria

Queens Grill / Princess Grill / Britannia Club Restaurants - Waiter service
Breakfast: (Port day) 7:30 - 9:00, (Sea day) 8:00 - 9:30 (Disembarkation day) 6:30- 8:00.  
Lunch: (Sea / Port day) 12:30 - 14:00, (Embarkation day) 13:00 - 15:00
Dinner: 18:30 - 21:00

Britannia Restaurant - Waiter service
Breakfast: (Port day) 7:30 - 9:30, (Sea day) 8:00 - 9:30
Lunch: (Sea / Port day) 12:30 - 14:00, 
Dinner: 1st sitting from 18:00, 2nd sitting from 20:30

Steakhouse at The Verandah Restaurant  - Waiter service
Lunch: (Sea days only) 12:30 - 14:00
Dinner: 18:30 - 21:00

Lido Restaurant (Buffet) 
Breakfast: (Port days) 6:30 - 11:30, (Sea days) 6:30 - 11:30
Lunch: 11:30 - 15:00, (Embarkation days) 12:00 - 18:00
Afternoon snack: 15:00 - 18:00
Dinner: 18:00 - 23:00
Dinner at the Lido (waiter service): 18:30 - 21:00

Lido Grill

Lunch: 10:30 - 18:00 (Embarkation days) 12:30 - 18:00

Queen Mary 2

Queens Grill / Princess Grill / Britannia Club Restaurants  - Waiter service
Breakfast: (Port day) 7:30 - 9:00, (Sea day) 8:00 - 9:30 (Disembarkation day) 6:30 - 8:00.  
Lunch: 12:00 - 13:30
Dinner: 18:30 - 21:00

Britannia Restaurant - Waiter service
Breakfast: (Port day) 7:30 - 9:30, (Sea day) 8:00 - 9:30
Lunch: (Sea / Port day) 12:00 - 13:30, 
Dinner: 1st sitting from 1800, 2nd sitting from 20:30

Steakhouse at The Verandah Restaurant - Waiter service
Lunch: 12:00 - 13:30
Dinner: 18:30 - 21:00

Kings Court - Buffet

Kinds Court offers a variety of choice including: 

Buffet Breakfast: (Continental) (Port / Sea day) 0630 - 1130
Buffet Lunch: 1130 - 1500
Afternoon snack: 15:00 - 17:30
Buffet dinner: 17:30 - 22:00

Dinner at Kings Court (waiter service): 19:00 - 21:00

All times are subject to change with full details provided on board.

Yes, we offer a variety of drinks packages on board as detailed below. Please note, there are currently different drinks packages available on different ships. If you would like to book a wine/coffee package, please call the Customer Contact Center (please visit our website for contact details), to place your order. Pre ordered items will require payment at time of ordering and will not be charged to your on board account.

*Please note that all items / prices are subject to change and availability and where applicable, alternatives may be offered.

Soft drinks package - Queen Victoria and Queen Elizabeth

Soda: Pepsi, Diet Pepsi, Lemonade, Soda Water (Draught from the post mix dispenser)

Orange, Apple, Grapefruit, Pineapple, Tomato and Cranberry. Poured juices only, package excludes: Folkingtons bottled juices and freshly squeezed orange juice.
Size: regular or small

Availability of specific brands and flavors may vary by ship or venue on board. Soft drinks packages can be purchased on board.

Please note, the soft drinks package is only available on cruises of 4 nights or more.

Coffee card - Queen Victoria and Queen Elizabeth

A coffee card is available to pre-purchase for Queen Victora at a cost of $40* which allows guests 10 regular coffees once on board. Speciality lattes, liqueur coffees, hot chocolate, extra flavours/toppings, larger sizes are not included.

For Queen Elizabeth, a hot drinks package is available to purchase for the duration of your voyage at a cost of $8.50 a day*. This package includes Tea Forte Signature Pyramids, tea over ice and regular illy caffe coffee. Please ask on board for details and to purchase the package.

*Prices are subject to change and gratuity charges apply in addition.

Queen Elizabeth, Queen Victoria, and Queen Mary 2.

Various wine packages and World Voyage Wine Collections are available to book before your cruise or once you arrive on board (15% gratuity is included in these prices). Wine packages can be consumed either in the restaurant or in your cabin. Please note loyalty discount will not be applied when purchasing wine packages.

Can I take a bottle of wine/champagne on board to drink in a restaurant and would a corkage fee apply?

A world of drinks – Queen Mary 2

A range of new inclusive drinks options is now available to buy on board Queen Mary 2. The range includes a Beers, Wines and Spirits Option ($69* per person per day), a Premium Soft Drinks Option ($29* per person per day), a Soft Drinks Option ($10* per person per day) and a Speciality Hot Drinks Option ($15* per person per day). These prices are inclusive of 15% bar service charge. More details of these options and associated terms and conditions will be provided on board by your bar teams. These options are currently only able to be purchased on board and are available until midnight on the second day of your voyage – for voyages of five nights or more.

Wines, Beers and Spirits (new) - $69 per person per day

Our most comprehensive selection; the Beers, Wines, & Spirits option, includes an incredible array of beers, wines by the glass, spirits, liqueurs, and cocktails up to $11 per serving*, as well as all the benefits of the Premium Soft Drinks option detailed below. Guests will also receive a 20% discount on drinks above $11, all bottles of wine, and large bottles of water.

*Wine will be served in 150ml measures and spirits will be served in 1oz measures with mixer of your choice (double measures for spirits and premium mixers are available on request). Alcoholic drinks are limited to 15 beverages per 24-hour period (6 a.m. to 6 a.m.).

Premium Soft Drinks (new) - $29 per person per day

Unlimited access to a wide variety of soft drinks, small bottled waters, freshly squeezed juices, speciality hot drinks and hand-crafted zero-proof mocktails. Plus a 20% discount on any other non-alcoholic drinks not included in the Premium Soft Drinks Option, such as large bottles of mineral water, deluxe juices and smoothies.

Soft Drinks (new) - $10 per person per day

Unlimited draught soft drinks, selected fruit juices, squash and cordials.

Speciality Hot Drinks (new) - $15 per person per day

Unlimited illy speciality coffees, Tea Forté infusions and hot chocolates.

Wine Collections (existing) – from $299

Guests can choose a tailor made collection of either six or twelve bottles from one of two distinctly different yet exquisite wine collections; The Commodore's Collection and The Captain's Collection. A full brochure is available from the Sommelier team detailing each collection from which guests will make their selections.

Captain's Collection: $299 (6 bottles), $560 (12 bottles)
Commodore's Collection: $395 (6 bottles), $715 (12 bottles)

*Prices are subject to change.

Wine Tasting

Wine Tasting is available from $35.00* per person. Chief Sommeliers on board create wine tasting packages which are influenced by the cruise and itinerary and will be subject to availability. To take advantage of these packages, please contact reception once on board.

Please note that these packages are non-refundable and may not be exchanged for another item, or for on board credit.

We currently do not offer a package for beer and/or spirits.

*subject to change

Room Service

Single bottles of wine or Champagne can be pre ordered via our gift catalog and spirits can be ordered via room service.

For sample menus available on board please see the question How much are drinks on board?

Yes, we can confirm all our ships have the facility to test for INR on board.

There is a charge for this service of approximately $127.54 USD per visit. This is subject to change.

Please bring your INR result booklet with you and make yourself known to the medical team on board during clinic hours.

Yes, cigarettes, and tobacco are available to purchase from most bar areas.

We stock the following range of tobacco brands across all ships, prices available on board*:

• Golden Virginia (250gm)
• Drum (250gm)
• Amber Leaf (5x50gm)

*subject to availability

Additionally, tobacco products are available from the Duty Free shop. Please see "Can I purchase duty free liquor and tobacco on board?" for further information.

Cigarettes are available from the bars are as follows:

Marlboro Red
Marlboro Light
Benson & Hedges
Silk Cut
Superkings

All items are subject to availability and prices are subject to change. 

We do not sell E-cigarettes on board.

Additionally, tobacco products are available from the Duty Free shop. Please see "Can I purchase duty free liquor and tobacco on board?" for further information.

There are some areas of the ship where smoking is prohibited. Please see "What is the smoking policy on board?" for further details.

Please also see: What is IVA tax? as there are some occasions where duty free tobacco cannot be purchased on board.

Self Service

There are self service launderettes on board which are complimentary with washing machines, washing powder (you may bring your own personal washing powder if you wish), tumble dryers and ironing facilities which are available from around 7.30am until 9pm (subject to change).

Launderettes can be found in the following locations:

Queen Elizabeth & Queen Victoria - Decks 4, 5, 6, 7, 8
Queen Mary 2 - Decks 4, 5, 6, 8, 10, 11

Specialist cleaning services

Wet cleaning is a professional, aqueous cleaning process for sensitive and non-washable garments. The wet cleaning process was invented in 1991 by Kreussler & Co GmbH in cooperation with Miele. Wet cleaning avoids the use of chemical solvents. Environmental groups and the United States Environmental Protection Agency have indicated that such alternative ""wet cleaning"" methods are better for the environment than chemical solvents and proponents of wet cleaning state that these methods can be used without shrinking or otherwise damaging garments that typically require dry cleaning.
 
Typically, wet cleaning involves the use of a professional wet cleaning machine using water, biodegradable soaps and conditioners, and various types of pressing and re-shaping equipment that may be specialized for many different fabric and fibre types. The most important aspect of successful wet cleaning is experience and knowledge of different types of fabrics and proper ways to finish garments by operators
 
According to the Environmental Protection Agency (EPA), wet cleaning is the most environmentally sensitive professional method of garment cleaning. It does not use hazardous chemicals, it does not generate hazardous waste, nor does the process create air pollution and it reduces the potential for water and soil contamination. The specialized detergents and conditioner used in the wet clean process are milder than home laundry products.

We are pleased to offer kennel services for cats and dogs on Transatlantic Crossings on board Queen Mary 2, departing from Southampton. Hamburg and New York. Unfortunately, other animals are not permitted.

The kennel service includes food and water bowls, dog biscuits, dog coat, fleece blanket, and a free portrait taken on board.

Pets are not permitted in guest staterooms or public areas (excepting service animals), however the kennels are open several times a day for visiting; check on board for details.

Restrictions.

This service is only available on Queen Mary 2 Transatlantic Crossings, embarking./disembarking from Southampton, New York or Hamburg.

Transfers are not available to guests who use the kennel program; this includes guests using Cunard Air.

Some breeds are unfortunately not permitted in the kennels due to their size. These include Afghan, Curly Coated Retriever, Bloodhound, Gordon Setter, Borzoi (Russian Wolfhound), Great Dane, Briard, Greyhound, Irish Wolfhound, Irish Setter, Mastiff, Deerhound, New Foundland, Doberman, Pyrenees, St. Bernard, Saluki, Weimaraner, Bull Mastiff and Malamute.

For further details, including weight and size restrictions, health requirements and cost, please call the Customer Service Department on (800) 728-6273.

How to book.

To book one of our on board kennels, please call one of the numbers below, or email kennels@cunard.com to check availability.

• 0345 355 3355 (2pm to 9pm), if calling from the UK
• 0044 808 234 3096, if calling from Germany
• 1(800)7286273, if calling from the US

A deposit must be paid at the time of booking. We will also require the following information about your dog/cat:

• Breed
• Name
• Pet Height (from floor to top of shoulder)
• Pet Length in inches (from tip of nose to base of tail)
• Pet weight in pounds
• Pet Age at time of sailing
• Pet Gender

Similar to the protocols for all international travel, should a guest test positive for Covid-19 whilst on board, they and their close contacts will isolate for their and other guests’ well-being.  This will be for either the duration of the required isolation, or to the next port of call, or to the scheduled port of disembarkation.   

Any instances of positive tests on board will be managed by our on board medical teams in conjunction with local port authority / Port Health requirements and protocols to determine the most appropriate course of action.  The framework of protocols for cruise ships can differ slightly to those on land or to other forms of travel and some ports, such as those in Spain, require guests and their close contacts who have tested positive to disembark to continue the period of isolation ashore in that country. 

In situations where guests are required to disembark the ship, we shall always work with the local authorities to secure the most appropriate accommodations to continue the period of isolation. In most instances, these will be pre-determined hotels that have been identified as ones able to accommodate positive cases of Covid-19. The guest’s travel insurance provider will handle all matters in relation to their isolation stay and repatriation home, providing they took adequate Covid-19 coverage on their policy. Guests will be able to make a complimentary call from the ship to their insurance provider to advise of their disembarkation and should email their positive test results to them as soon as possible. Our dedicated support team will provide ongoing support to any guests in these circumstances.   

If guests are required to isolate/quarantine during their time on board, they will be given a non-refundable Future Cruise Credit (FCC) pro-rated for the duration of their isolation/quarantine period. This FCC can be used on any new booking made and is valid for two years from the date of issue.

If you choose to pre book shore excursions, then you must pay for these at time of booking. This can be done via My Cunard and you must have a valid credit or debit card to do so.

You may book shore excursions once you are on board and these will be charged to your on board account, which will be settled at the end of your voyage. If you have on board credit then this is deducted for the balance of your on board account so you are therefore able to effectively use any on board credit given to you to pay for your excursions; however, please note that your chosen shore excursion may no longer be available. Booking shore excursions on board may also result in higher prices than if you were to pre book them.

If you wish to book an accessible shore excursion, this will be charged to your on board account as it is not possible to book these online.

If you choose an excursion with a long transfer time to the main destination (e.g. Civitavecchia to Rome) it is likely that a convenience stop will be made.

If you choose an excursion that includes refreshments or lunch, there will be toilet facilities available at the refreshment/lunch venue.

We cannot guarantee that there will be toilet facilities on the coaches used for our excursions as we do not know until the day of the tours which coaches will be supplied to us by the local coach operators.

Once you have selected your shore excursions and completed payment in My Cunard, you will receive a Purchase Confirmation via email and notification that your credit/debit card transaction has been processed.

You may also return to My Cunard and view details of the shore excursions you have purchased by accessing “Purchased Shore Excursions” within the Going Ashore menu or the “Holiday Itinerary.”

When pre booking shore excursions, you will be required to pay for these at time of booking. which can be done via My Cunard.

Alternatively, you may book shore excursions once on board, subject to availability, which will then be charged to your on board account.

If you wish to book an accessible shore excursion, this will be charged to your on board account as it is not possible to book these online.

Your on board account, which is settled at the end of the voyage. If you do not have a credit card that is recognized on board, you may pay your on board account in cash by putting money up front.

Shuttle buses to and from the ship, from and to the nearest transport hub will be offered free of charge in ports (where applicable and provided by Cunard).

In some ports, it may be obligatory for a complimentary shuttle bus to be used to exit the port due to health and safety reasons.

Port Guides and further information regarding ports of call is also provided once you are on board.

If your shore excursion is delayed ashore, the ship will not leave without you. Therefore by taking an excursion through Cunard Line you can simply sit back, relax and enjoy your surroundings without watching the clock.

If you are ashore independently, the ship cannot necessarily wait for you so you should be aware of the time the ship leaves and give yourself plenty of time to get back.

If you do not complete payment within 2 hours of adding a shore excursion to your shopping basket, the excursion will be put back on general sale and will disappear from your basket. You will be able to see a list of your last 5 expired items below your shopping basket to enable you to quickly re-check availability for a previously selected shore excursion.

The price of an excursion depends on several factors, such as the type of experience you take, duration, and whether it includes lunch or refreshments, To see the full range of experiences available on your itinerary, with prices, please log in to My Cunard with your booking reference.

We are currently working on a new shore experience program with a variety of options, to ensure that we have experiences available for all guests to travel ashore and experience the destination as they choose.

Prices are subject to change without notice and may increase before departure. Experiences have limited availability, so it's worth booking early.

You may cancel or amend the majority of reserved excursions at no cost online through My Cunard up to 3 days in advance of sailing. There may, however, be shore excursions that are non-refundable or incur a cancellation penalty or have an earlier cancellation deadline; details of this will be contained in the tour description.

This question may also be useful: What are the shore excursion terms and conditions?

If you require any further information that is not available on My Cunard or our FAQ page (Going ashore section) for shore excursions, please call our Customer Service Department on (800) 728-6273.

Our Shore excursion terms and conditions are available to download as a pdf.

Shore excursions can be booked for any members of your party who are traveling under the same booking reference.

If your friends or family are traveling under a different booking reference, shore excursions will need to be booked via their own My Cunard.

We ask parents and guardians to note that children under the age of 16 must not be left unaccompanied on the ship while the ship is in port. There is no facility offered on board to look after your children if you go ashore.

All children under the age of 16 must have an adult, 18 or above, accompanying them while on board.

Overlands are tours that generally operate during an active cruise, typically World Cruises. Participants will depart the ship in one port and return in another. The tours typically take place during sea days to ensure you get the most out of your tour and port days*.

Overlands are a great way to allow you the chance to see big "bucket list" sights not possible on regular tour itineraries.

Benefits:

• Well planned, end to end itineraries
• Expert guides to give the best local experience
• Venture further afield with confidence
• Carefully selected local operators, airlines and accommodations
• See once in a lifetime sights while missing sea days, not ports **
• Fully inclusive of flights, hotels, meals and refreshments **

How to book.

To view and book the overland tours available for your cruise please visit My Cunard. 

Please note that when booking an overland tour with double accommodation, both guests will need to purchase a ticket on My Cunard, as the cost is per person, not per room.

Important visa information.

Please check the visa requirements for any overland tour you book as these may not be the same as the visa requirements for your World Cruise.

Cunard Line is pleased to recommended CIBT as our preferred visa service provider. CIBT are experts in visa and passport arrangements and can provide visas online www.uk.cibt.com/cunard or by phone 0207 620 6998.

Overlands are different to our Land Tours and Shore Excursions.  

*Please note this is not always possible, depending on the itinerary of the overland, it may take place during a port day.

**unless otherwise stated.

In light of current restrictions, and the evolving situation we find ourselves in, we have currently paused sending pre-voyage booklets to all our guests globally.  Rest assured, all information that can be found in the booklet, can also be found on My Cunard, including shore experiences, e-tickets and luggage labels. We look forward to welcoming you on board soon.

The mode of transport often used in the Caribbean is minibus, which will vary in size and age from port to port. Open sided buses may also be used and these may have high steps to negotiate. Please be aware that scooters/ wheelchairs or buggies can not be stored in the minibuses as there are no storage facilities.

The mode of transport used for each excursion will be noted in the Tour Description via My Cunard and the Pre-Voyage Information booklet.

At US mainland ports of call, the tours are likely to use coaches and your wheelchair or scooter can be stored within the hold providing it is collapsible (if a minibus is used, then this will be stated in the Tour Description).

Wheelchair accessible minibuses are only available in a few ports of call and can only accept full time manual wheelchair users for safety reasons. For all shore excursions you would be required to leave your wheelchair on the ship as there are no storage facilities at the quay side.

Wheelchair and scooters users have the following options:

• go ashore independently
• take a taxi to where you wish to go (the Tours Desk on board can assist in arranging this)
• take a regular tour, from the main shore excursion programme, however you would need to consider the amount of walking involved, this is indicated in the shore excursions brochure online.

Yes, provided that the wheelchair or scooter can be collapsed and stored in the hold of the coach and that you are able to climb a few steps to board the coach. Please note that you, or your companion, are responsible for collapsing the wheelchair or scooter and placing it on to the coach.

We do advise that if you are taking a wheelchair or scooter on any of our tours, that you choose suitable excursions from those listed under My Cunard.

Please note that our shore excursion program in the Caribbean will operate using minibuses as coaches are not available. Please see the question Can I take a wheelchair or scooter on a shore excursion in the Caribbean? for further information.

You may find the following question useful - What are the Shore Excursions terms and conditions?

Overlands are tours that generally operate during an active cruise, typically World Cruises. Participants will depart the ship in one port and return in another. The tours typically take place during sea days to ensure you get the most out of your tour and port days*.

Overlands are a great way to allow you the chance to see big "bucket list" sights not possible on regular tour itineraries.

Benefits:

• Well planned, end to end itineraries
• Expert guides to give the best local experience
• Venture further afield with confidence
• Carefully selected local operators, airlines and accommodations
• See once in a lifetime sights while missing sea days, not ports **
• Fully inclusive of flights, hotels, meals and refreshments **

How to Book

To view and book the overland tours available for your cruise please visit My Cunard. 

Please note that when booking an overland tour with double accommodation, both guests will need to purchase a ticket on Voyage Personaliser, as the cost is per person, not per room.

Waitlist

If you have an overland that is on waitlist and it becomes available, you will be notified by email and have 72 hours to purchase the overland. 

Important Visa Information

Please check the visa requirements for any overland tour you book as these may not be the same as the visa requirements for your World Cruise.

Overlands are different to our Land Tours  and Shore Excursions.  

*Please note this is not always possible, depending on itinerary of the overland, it may take place during a port day.

**unless otherwise stated

As the Covid-19 situation evolves, different parts of the world may have different rules on whether or not testing or booked shore experiences are required to disembark.

In order to keep up-to-date with the latest status of each port, please refer to our A-Z destination entry requirements guide, which is updated regularly.

You may cancel or amend the majority of reserved experiences at no cost online through My Cunard or by phoning our customer contact centre up to 3 days in advance of sailing. There may, however, be shore experiences that are non-refundable or incur a cancellation penalty or have an earlier cancellation deadline; details of this will be contained in the tour description.

Once on board, if you wish to cancel your shore experiences before the cancellation deadline (generally 48 hours prior to the arrival in port) a 10% cancellation fee will be applied to your onboard account and the full amount paid will be refunded to your original credit / debit card.

Before booking any activity shore experience we strongly recommend that you ensure your travel insurance extends to cover the specified activity. It is your responsibility to obtain adequate insurance.

Standards of transport vary considerably throughout the world. Air-conditioned coaches are not available in some countries, whilst in others local buses are the best that can be provided. Please also bear in mind that cars, taxis or mini-buses may also be used at some ports where coaches are not available, or are limited. Guests are asked to take care when boarding and disembarking vehicles particularly bearing in mind that some vehicles have high steps.

Guests wishing to travel together should all meet for the experience together as this will help the shore experience team allocate places in the same vehicle.

We have found in the past that due to the short nature and low luggage requirements of these voyages, guests often wish to take their own luggage straight to their stateroom rather than wait for luggage to be delivered.

There will be luggage porters on hand should you wish to embark without your luggage and have it delivered to you.

The Passenger Services Act (often inaccurately/incorrectly referred to as the "Jones Act") prohibits ships of non-U.S. registry from embarking and disembarking passengers at two different U.S. ports. An exception to this general rule allows passengers to be transported between two U.S. ports if the cruise itinerary includes a port call at a "distant foreign port".  

Distant foreign ports do NOT include Canada, Mexico, Central America, Bermuda and most Caribbean islands.  South America and the ABC islands (Aruba, Bonaire, Curacao) do qualify as distant foreign ports.      

Please note that the "Jones Act" governs cargo, not passengers. 

For information regarding duty allowances with bringing goods into the United States, visit: https://www.cbp.gov/travel/international-visitors/kbyg/customs-duty-info

Duty free limits vary by citizenship and countries visited. For US citizens please visit https://help.cbp.gov/app/answers/detail/a_id/246/~/duty--free-exemption

The address you will need to send mail for one of the ship's crew or guests are as follows -

Crew member or passenger's name (+ cabin number if known)
Ship name, i.e. C/O MS Queen Mary 2
Cunard
Carnival House
100 Harbour Parade
Southampton
SO15 1ST

All mail should be clearly addressed with a return address on the back of the envelope/package.

Please note: we can ONLY pass on letters/cards/documents due to Customs and Security.

Parts of our website that display or request sensitive information use a secure encrypted connection, which means the information cannot be read by unauthorized people on the Internet. You can verify this in the address bar of your web browser - it should start with https:// where the s stands for 'secure'.

Your web browser may display a padlock in the address bar to indicate that it's a secure website. You can also click on this padlock to view our certificate to help assure yourself that you are accessing our genuine website.

Departure Tax (where applicable) is included in the cost of the holiday along with all/any other port taxes unless otherwise stated on your booking confirmation.Some countries require passengers to pay an airport departure tax which is not included on the passenger air ticket. The individual passengers are responsible for this tax. In most cases, this tax is collected at the airport upon check-in and may have to be paid in local currency. We recommend that your travel agent verify any applicable tax for which the passenger may be responsible.

The U.S. Department of State - Bureau of Consular Affairs issues travel advice on destinations. Please visit their dedicated website at https://travel.state.gov/content/travel.html for information which includes passports, visas, health, safety and security and more.

Canadian residents may visit https://travel.gc.ca/travelling/advisories for travel advice and advisories from the Government of Canada.

Details of what positions are available and further information can be seen at https://carnivalukcareers.co.uk/

The site provides information on positions available and has links to upload and send your C.V.

This website also provides an email address of fleet.recruitment@carnivalukgroup.com and further contact details.

The United States does not charge a VAT (value added tax)

The Members of the Cruise Lines International Association are dedicated to the comfort and care of all guests on ocean going cruises throughout the world.

To fulfil this commitment, our Members have agreed to adopt a set of passenger rights which can be found under the Cruise Industry Passenger Bill Of Rights.

If you are visiting the U.K. from the U.S.A., you can claim back the VAT spent on purchases here in the U.K. You must request a VAT Refund form from the shop where they make your purchases, and then put them in an envelope and leave it unsealed. There is not a Customs desk at the terminal, so you will need to post the envelope in the Customs box, which is usually found just after the X-Ray machines. Customs collect these regularly and will process the refunds accordingly.

If you wish to contact us in regards to your vacation experience please contact as listed below:

Before your voyage:

Please call our Customer Service Center (800) 728-6273 and ask to speak with Guest Relations.

After your voyage Please email Guest Relations at Guestrelations@cunard.com or send written correspondence to:

Cunard Line, Attention Guest Relations

24305 Town Center Dr., Suite 200

Valencia, CA 91355

If you have searched our Help & Advice section for information and are unable to locate what you are looking for, you can use the "email us" section located at the bottom of the page.

Simply click on the "Email us" link and complete the online form.

Common problems and helpful tips:

• Please try to avoid spelling errors.
• Ask a question rather than try to use keywords.
• If you've entered a question and nothing came up, try being more specific or more general - i.e use "the ships" instead of "Queen Victoria" or vice versa.
• Search in All Areas rather than a specific module as some questions may not be where you think they would be.

Please note that the questions and answers based in this section are for general information only and cannot give information on specific bookings.

Inquiries for specific bookings should be directed towards our Contact Cunard Customer service at (800) 728-6273

On Board Credit Program.

Cunard is pleased to offer a special Carnival Corporation Shareholder On Board Credit program. This program is available to shareholders holding a minimum of 100 shares of Carnival Corporation or Carnival plc. Proof of ownership (photocopy of shareholder proxy card, shares certificate, dividend tax voucher, or a current brokerage statement or nominee statement) must be provided within 90 days of embarkation. Additional benefit information may be found at www.carnivalcorp.com.

• 6 days or less receive $50 On Board Credit Amount per stateroom
• 7-13 days  receive $100 On Board Credit Amount per stateroom
• 14 days or longer  receive $250 On Board Credit Amount per stateroom

Restrictions.

• Only one On Board Credit per shareholder-occupied stateroom, even if there are multiple shareholders in the stateroom.
• This offer is good for only one cabin occupied by the shareholder.
• This offer can only be applied to bookings under deposit.
• This offer cannot be used for casino credits/charges and the hotel and dining service charge.
• This offer is combinable with most cruise fares. Some restrictions apply.
• This offer is combinable with most On Board Credit offers.
• This offer is non-transferable and the On Board Credit is non-refundable and has no cash value at the end of the voyage. 
• To allow processing time, applications to receive this benefit must be made no later than 14 days prior to cruise departure date.

Procedures.

Once your booking has been made, please complete and submit the Carnival Shareholder Benefit Request Form to request this exclusive benefit. This form may be submitted via fax or mail. Must be submitted no sooner than 90 days prior to sailing. 

Cunard Line

Booking Support Department

24305 Town Center Drive

Suite 200

Valencia, CA 91355

Phone: (800) 728-6273

Fax: (661) 753-0180

*Shares certificate and brokerage statement should be dated no earlier than 3 months prior to voyage departure date.

U.S. Customs and Border Protection (CBP) strongly recommends that unless the child is accompanied by both parents, the adult have a note from the child's other parent (or, in the case of a child traveling with grandparents, uncles or aunts, sisters or brothers, friends, or in groups*, a note signed by both parents) stating "I acknowledge that my wife/husband/etc. is traveling out of the country with my son/daughter/group. He/She/They has/have my permission."
For more information, visit U.S. Customs and Border Protection website at: https://help.cbp.gov/app/answers/detail/a_id/3643/~/children---child-traveling-with-one-parent-or-someone-who-is-not-a-parent-or

Please visit: https://www.aontravelclaim.com to file your claim.

EU Regulation 1177/2010 concerning the right of passengers when travelling by sea became effective in the E.U. on December 18, 2012. It applies to any disabled person or person with reduced mobility booking a cruise where the port of embarkation is in the E.U., including guests who book outside of the E.U. but embark in the E.U. It also applies to guests affected by delay and cancelation of services (see our Booking Conditions). “Disabled persons” or “Person with Reduced Mobility” means any person whose mobility when using transport is reduced as a result of any physical disability (whether sensory, locomotor, permanent or temporary); intellectual or psychosocial disability; or impairment or any other cause of disability or impairment or as a result of age, and whose situation needs appropriate attention and adaption to his/her particular needs for the services made available to all guests.

Set out below is some general information to help you understand your rights under this Regulation. Please note, however, that this is not intended to be a comprehensive guide. Should you require further information relating to the Regulation, please refer to the guidance documents that can be found on the Department for Transport (DFT) website: https://www.gov.uk/government/organisations/department-for-transport

Right to Transport: Your request to travel cannot be refused solely on the grounds of disability or reduced mobility, and you are entitled to travel at no extra cost under the same conditions that apply to all other guests.

Exceptions: Guests need to bear in mind that ships are fundamentally different from other buildings ashore, e.g. hotels, and while every effort will be made to accept a booking, a request to travel can and may be refused if we cannot carry a guest in a safe and operationally feasible manner, taking into account any issues relating to the design of the ship or port infrastructure and equipment including port terminals which may make it impossible to carry out the embarkation, disembarkation or carriage of a guest and which may have an impact on the guest’s safety and comfort. If, for any reason, your travel is refused we shall inform you immediately and you can request that the reason for the refusal is put in writing to you within five working days.

Right to assistance in ports and on board: You are entitled to assistance in embarking and disembarking the ship, assistance with luggage and/or any specific medical equipment that you may be carrying and also assistance in making your way to any public toilet facilities.

Notice: You should notify us of the nature of your disability, your need for assistance and of any specific equipment you are intending on bringing as early as possible but in any event at the very least 48 hours before you are due to travel. If you have been unable to provide us with this information with at least 48 hours' notice, we shall still make all reasonable efforts to provide the assistance that you require to enable you to travel.

Accompanying Person: After assessing your specific requirements, we may require that you are accompanied by an individual who can assist you during your cruise if we consider that this is necessary for your safety and comfort. Please note that such an accompanying person is not entitled to travel free of charge.

Loss or damage to Mobility or other Specific Equipment: If any damage is caused to mobility or other specific equipment used by a disabled person or person with reduced mobility as a result of our fault or neglect then, subject to our absolute discretion, we shall either repair or replace the equipment.

If you have booked with a Travel Advisor please contact them to request a questionnaire on your behalf. If you have booked direct, please call our Customer Contact Center at (800) 728-6273.

We ask that you complete and return the questionnaire as soon as possible and ideally, no later than 14 days before departure; this is to ensure there is sufficient time to be able to contact you should we need to discuss any of the information that has been provided.

 If you have a medical requirement only and there are less than 14 days to departure and please call our Medical team at 02380 655297 to discuss your requirements.

We require a questionnaire to be completed for each cruise you travel on to ensure that we have the most accurate and up to date information.

If you have not yet received accessibility and medical questionnaire you can request this via our Customer Contact Center at (800) 728-6273 or contact your Travel Advisor.

Yes, as long as you are booked into the correct accommodation for your equipment, you are welcome to bring more than one mobility aid. For further information, please see the question - 'Which cabins are suitable for mobility scooter users?'

If you are sailing on a round trip Transatlantic voyage, departing from either Southampton or New York, you will be given your benefits in your embarkation Port and when you reach Southampton/New York your benefits will be reissued for the crossing back to Southampton/New York. Please note that there may be occasions where the above not operationally possible and one sets of benefits are given.

 If you have booked a Logical voyage, which is when you book two or more separate voyages as detailed in our latest brochure under one booking reference you will receive one set of benefits for the duration of your voyages. There may be occasions where two or more sets of benefits are given during your voyage. This is dependent on the Ports that you visit during your voyage. Please contact Cunard Customer Service at 13 24 41 or email loyalty@cunardline.com.au if you have any further queries relating to this matter.

IVA (VAT) is European tax legislation applicable when traveling within the EU. 

Due to European VAT regulations Italian and Spanish IVA (VAT) tax is payable during your Mediterranean Fly Cruise. 

The Italian and Spanish IVA (VAT) will be due in different circumstances, please read on for details.

Due to European VAT regulations, Italian IVA (VAT) at a rate of 22% is payable during your Mediterranean Fly Cruise when sailing from Civitavecchia to Civitavecchia. This is due to the ship not calling at a port outside of the EU during this period.

Due to European VAT regulations, Spanish IVA (VAT) at a rate of 10% is payable during your Mediterranean Fly Cruise when located in Spanish territorial waters, (i.e. during the times when we are entering and exiting Spanish ports as well as the time we are alongside in Spanish ports).

Information on when this tax is payable will be communicated to you prior to departure and will also be confirmed on board via the ships newspaper. 

Prices displayed on board are exclusive of Italian and Spanish IVA and therefore an additional 22% / 10% will be added to the advertised price upon purchase. The IVA (VAT) will be itemised separately on your receipt.

Italian IVA (VAT) of 22% will be payable on the following on board items:

• Goods purchased in the on board shops
• Photo gallery
• Products purchased in the spa (it does not apply, however, to treatments and services in the spa)
• During the week where IVA will be charged you will be unable to purchase liquor and tobacco products to take home.

Spanish IVA (VAT) of 10% will be payable on the following on board items: 

• Bars
• Restaurants – Select Dining Cover Charges
• Room Service Menus During the week where IVA will be charged you will be unable to purchase liquor and tobacco products to take home.

All our Southampton cruise terminals are fully accessible for mobility scooters and wheelchair guests. They feature lifts, a dedicated check-in, accessible toilet facilities, and high level linked walkways. Wheelchair or arm assistance is provided during embarkation and disembarkation for guests with disabilities or guests with reduced mobility. 

We would kindly request that you let us know as soon as possible, and at least 48 hours prior to embarkation, should you require assistance.   Please note that assistance will start once you enter the terminal building and our mobility assistance team do not offer assistance with hand luggage, please ensure that your hand luggage is kept to a minimum and can be managed between the wheelchair user and their companion. 

There are no restrictions when taking medication and sharps through in hand luggage at check-in at Southampton.

Requesting Wheelchair assistance

We would kindly request that you let us know in advance if you require assistance by completing a Mobility Questionnaire. Guests will be asked to wait in turn for assistance to embark and disembark the ship and given the number of requests made for assistance your allotted time may differ. Wheelchair assistance is only available in Southampton.

If you have not yet received a medical/disability questionnaire you can request this via our Customer Contact Centre on (800) 728 6273) or your travel agent.

If you have left property on board please complete our email form, selecting 'Lost property' as the topic, on our Contact us page, ensuring that you complete all fields. We will contact you within four to eight weeks to advise whether or not your item has been found.

Please note that due to the volume of lost property, safety and hygienic reasons, only the following items will be returned:

Jewelry, binoculars or watches (found in stateroom)

Electrical items including tablets, e-readers, computers, laptops with/without chargers, cameras, camcorders, mobile phones, chargers found with an electrical item

Handbags (non-hold luggage), clutch bags, purses and wallets (found in stateroom with an identifiable item within)

Passports, unless contacted on the day of departing the ship, will be immediately handed to the relevant Consulate Office.

Where possible items found on board and not traceable to a guest will be landed ashore to potentially be reunited if identified by the owner. All other lost property items will be disposed of on board appropriately, after the end of the voyage.

How long does it take to return lost property?

Depending on the location of the ship and when items are landed ashore, it can take a minimum of eight weeks for our Lost Property team to receive, catalog and post found items. International postage times may vary. Please note a nominal charge will be made to cover administration and postage costs.

The collection of items in person is available only with a prearranged appointment.

What happens to unclaimed lost property?

Items will be kept for three months after being landed by our shore Lost Property team. If unclaimed, we reserve the right to dispose of or donate the items to approved charities.

With our pause in operations and new itineraries, we are currently not producing a printed Cunard brochure. As soon as brochures are back in production, they will be available to order in the My Account area of the site.

Solo travelers will be able to enjoy delicious dining, world-class entertainment and adventures ashore. Guests traveling alone are welcome to join others for dining and all hosted activities such as workshops, dance classes and shore experiences.

All guests and crew will be required to follow enhanced health and well-being measures to protect everyone on board on these voyages. These have been developed with guidance from our global medical and public health experts and scientists, and in close coordination with UK Government agencies.

In line with our requirement that crew wear face masks on board, guests will also be required to wear a face mask, with no exceptions, in specific areas including the terminal, when moving around indoors on board, and when seated in the theater. Guests are free to remove their masks when seated elsewhere around the ship, when out on deck and when exercising. Enhanced sanitation measures and social distancing will also be in place.

We have enhanced our on board ventilation systems to provide improved filtration and increased fresh air on board.

Crew will undergo a strict testing and quarantine regime as well as regular testing during their time on board. These protocols are subject to change, as we will continue to work with our experts and with government bodies to ensure all of our policies evolve in line with latest advice, with our primary focus always being to protect the health and well-being of our crew and guests and the communities we visit.

Please visit our Covid-19 hub for the latest information.

For full details of our Covid-19 vaccination and testing requirements, including accepted proof of vaccination, please visit our vaccination policy on our Preparing to sail page.

For full details of our Covid-19 vaccination and testing policy, please visit the relevant section on our preparing to sail webpages.

Currently accepted vaccines include

• Pfizer/BioNTech vaccine
• Oxford/AstraZeneca vaccine, including formulations Vaxzevria or Covishield
• Moderna (Spikevax ) vaccine, including formulation Moderna Takeda
• Janssen vaccine.

Regardless of port of embarkation, as per our current policy, where 2 doses of a vaccine are required for a full course, you can:

• mix 2 different types of vaccine from the above list, for example Oxford/AstraZeneca and Moderna
• have the 2 vaccinations under 2 different approved programs, for example Australia and Japan, UK and USA, France and Canada. However, you must be able to show proof of vaccination for the full course. 

We continue to operate at a reduced capacity as we phase all our ships back into service and whilst we have our framework of protocols in place.

The UK government’s Passenger Locator Form (PLF) is a requirement of the UK government for all entries to the UK, for visits of 24 hours or more. It can be found here and you can complete and submit the form 21 days prior to your planned arrival into the UK. You can set up an account before your vacation and enter some of your details to give you a head start.

For international cruises disembarking in the UK from October 13 to December 31, 2021, you must organise a ‘day two’ test to take within 48 hours after disembarkation. This is a requirement of the UK government and applies to all guests aged five and above who are staying in the UK after their vacation. It is essential that you book your day two test in advance of your vacation as you need to provide the booking reference on the Passenger Locator Form (PLF).

For any voyage including international ports of call, all guests disembarking in the UK will need to register for the UK Government’s Passenger Locator Form. This can be completed up to 21 days before disembarkation and therefore you should look to complete your form in advance of sailing. Please note, you must book your ‘day two’ Covid-19 test in advance of your vacation as you need to provide the booking reference on the PLF.

As the Covid-19 situation evolves, different parts of the world may have different rules on whether or not testing or booked shore experiences are required to disembark.

In order to keep up-to-date with the latest status of each port, please refer to our A-Z destination entry requirements guide, which is updated regularly.

Similar to the protocols for all international travel, should a guest test positive for Covid-19 whilst on board, they and their close contacts will isolate for their and other guests’ well-being.  This will be for either the duration of the required isolation, or to the next port of call, or to the scheduled port of disembarkation.   

Any instances of positive tests on board will be managed by our on board medical teams in conjunction with local port authority / Port Health requirements and protocols to determine the most appropriate course of action.  The framework of protocols for cruise ships can differ slightly to those on land or to other forms of travel and some ports, such as those in Spain, require guests and their close contacts who have tested positive to disembark to continue the period of isolation ashore in that country. 

In situations where guests are required to disembark the ship, we shall always work with the local authorities to secure the most appropriate accommodations to continue the period of isolation. In most instances, these will be pre-determined hotels that have been identified as ones able to accommodate positive cases of Covid-19. The guest’s travel insurance provider will handle all matters in relation to their isolation stay and repatriation home, providing they took adequate Covid-19 coverage on their policy. Guests will be able to make a complimentary call from the ship to their insurance provider to advise of their disembarkation and should email their positive test results to them as soon as possible. Our dedicated support team will provide ongoing support to any guests in these circumstances.   

If guests are required to isolate/quarantine during their time on board, they will be given a non-refundable Future Cruise Credit (FCC) pro-rated for the duration of their isolation/quarantine period. This FCC can be used on any new booking made and is valid for two years from the date of issue.

To read CLIA's latest statement (issued December 30, 2021), please visit the CLIA website.