Frequently asked questions.

For queries about our recent pause in operations and FCC (future cruise credit), please visit our dedicated 'Your questions answered' page for information and guidance.

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Guests are strongly recommended to visit their healthcare provider to discuss their personal travel plans. Please take a copy of your itinerary including pre/post voyage travel with you so a full risk assessment can be made and appropriate malaria prevention advice given.

There is a risk of malaria in the following ports of call:

Queen Elizabeth - Alotau, Rabaul, Papua New Guinea
Queen Victoria - Puerto Quetzal, Guatemala
Queen Mary 2 - Mormugao, India

There are some excellent vantage points around Southampton which are recommended for witnessing our ships coming into or leaving the port.

These include: Weston Shore, Hythe Marina (the Itchen bridge) and Calshot Castle (at the mouth of Southampton Water) – For departures from all terminals.

Mayflower Park or Town Quay – For departures from Mayflower and City Cruise Terminals.

Dock Head or Weston Beach – For departures from Queen Elizabeth II terminal.

The best areas to catch sightings of the ships from the Isle of Wight are Cowes seafront and Ryde Esplanade.

Please see the website for maps showing most of these locations and the cruise terminals that the ships will depart from.

After you have taken your luggage from your car (or alternative transport), porters will assist you in placing your luggage onto conveyor belts which will take your luggage into the terminal before being loaded on to the ship. Suit carriers should be taken as hand luggage as we are unable to accept them through the luggage pods.

All your luggage (except hand luggage) will be delivered to your stateroom and placed outside your stateroom door as soon as possible. Please ensure you have attached your Cunard luggage label to each item. Personalized luggage labels are also recommended but not essential.

Your passport and any valuables or medication should be kept in your possession.

We do not encourage food and drink to be brought on board, as we would like to think that all your culinary desires are more than adequately catered for on our ships.

We recognize that there may be particular favorites or special dietary requirements that you may need to enjoy a holiday.

In limited circumstances we would allow you to bring food and beverages on board, but please note the following:

Perishables are not permitted: although there are fridges in cabins these are not temperature monitored and we cannot guarantee that they will keep foods at the correct temperature for safety. All items must be strictly for personal consumption, kept wrapped or sealed and not allowed to create any risk to health or likelihood of pest infestation in cabins or any other areas. Personal items may not be cooked for you on board, stored in the main shops or in any food room refrigerator or freezer.
You are advised to carry such items on board yourself rather than placing in your check in luggage to avoid any damage in the loading process.

Terminal addresses are:

Ocean Cruise Terminal (approximately 1 mile from railway and coach stations, 5 miles from Southampton airport)

Berth 46/7
Cunard Way
Dock Gate 4, Eastern Docks
Southampton
Hampshire
SO14 3QN

Mayflower Cruise Terminal(approximately half mile from railway and coach stations, 5 miles from Southampton airport).

Berth 106
Herbert Walker Avenue,
Dock Gate 10, Western Docks
Southampton
Hampshire
SO15 1HJ

City Cruise Terminal(approximately half a mile from railway and coach stations, 5 miles from Southampton airport)

Solent Road
Dock gate 8 / 10, Western Docks
Southampton
Hampshire
SO15 1BS

Queen Elizabeth II Terminal(accessed via Dock Gate 4. Approximately 1 mile from railway and coach stations, 5 miles from Southampton airport)

Test Road
Berth 38/39
Dock Gate 4, Eastern Docks
Southampton
Hampshire
SO14 3GG

Your check-in time is stated on your ticket and you should aim to check in as close as possible to that time.

We stagger check in for all guests to ease congestion at the terminal and surrounding roads. However unavoidable circumstances sometimes happen and you may find that you are at the terminal earlier or later than your stated check in time.

While arriving early is not an issue as there is seating and refreshment areas at the terminals (however, please be aware that check in and luggage processing will not start until 11am), arriving later than planned may be a problem, depending on how late you are.

All guests must be on board at least an hour before the cruise departs.

If there is no availability on your preferred cruise, you may, where available, make a waitlist booking.

You may waitlist for more than one grade of stateroom and you may also add a waitlist for a particular grade of stateroom if you have a confirmed booking (for example, if you have booked an inside stateroom and would have preferred an outside stateroom but there was no availability at the time you booked).

Should a stateroom become available, we will contact you to offer the stateroom by email no later than two weeks prior to departure. If a cabin becomes available after this time, we will contact you by telephone. The fare will be confirmed to you when you call to accept the waitlist offer.

Please note that waitlist offers have an expiry date. This will be communicated to you by email at time of offering.

To make a waitlist booking, please call our Customer Contact Center at (800) 728-6273. Please visit our website for contact details.

On Queen Elizabeth and Queen Victoria, the Concierge desk can be found at the Grills Lounge, situated on Deck 11.

On Queen Mary 2, the Concierge Lounge is situated on Deck 9 however, the Grills Lounge is situated on Deck 7 outside the Grills Restaurant.

On Queen Anne, location to be confirmed as we approach her launch in January 2024.

The Concierge lounge is open from 8am to 8pm.

Should you require any assistance with any aspect of your holiday, our Concierge Service will be happy to help you.

World Cruise.

Each ship completing a World Voyage will offer a concierge lounge for our Full World Voyage guests. The location will be advised once the guest is on board.

Different stateroom types are given codes to distinguish them from each other. The first letter of the grade refers to the stateroom type, the second to signify their location on the ship.

The codes for the stateroom types are as follows:

Queen Grill - Q
Princess Grill - P
Club Balcony - A
Balcony - B
Obstructed Balcony - C or D
Oceanview - E
Obstructed Oceanview - F
Deluxe Inside - G
Atrium View Inside - H
Inside - I
Single Inside - K or L

This should then be combined with the location code, deck height and ship location:

A, Mid, Midships
B, Mid, Mid-aft or Mid-forward
B, Upper or Lower, Midships
C, Upper or Lower, Mid-aft or Mid-forward
D, Mid, Aft
E, Upper or Lower, Aft
E, Mid, Forward
F, Upper or Lower, Forward

Neither of the letters in any code will relate to a specific deck. There are some exceptions to the above rules, and staterooms with a metal fronted balcony are coded as BU, BV, BY or BZ. Queens Grill and Princess Grill suites also sit outside this coding and a graded as Q1 to Q7 (Queens Grill) or P1 or P2 (Princess Grill).

Our Medical teams on each ship closely monitor levels of illness. As soon as we see any evidence of raised levels of illness on board, we immediately take appropriate steps depending on the nature of the illness involved.

For example, where Norovirus is suspected, we initiate an extensive and thorough environmental sanitation program and provide help and advice to everyone on board.

In order to prevent the spread of any such outbreaks, we ask affected people to remain in their staterooms while contagious and emphasize the importance of regular and thorough hand washing, especially before eating.

In addition you will notice that before embarking the ship or entering dining venues on board, we ask everyone to use the hand sanitizing gels provided. In some instances we also serve food in order to reduce the risk of transmission from person to person.

Yes, however it will not be possible for you to play them within your stateroom.

For bagpipes, it would be preferable if you use a chanter to practice on.

It will be possible for you to play them in a show lounge or other such room from time to time pending that no shows or activities are scheduled there, and only between the hours of 10am and 10pm.

Please contact the Voyage Director when you embark and they will be able to advise you on which venues and what times would be most suitable for your practicing. Please be aware that there may on occasion not be a location available to you.

Please note that your instrument will contribute to your luggage allowance where applicable and should be stored in your cabin.

We always monitor any such situation occurring in a location which has been planned as part of an itinerary on one of our cruises. Should we deem that the area has become unsafe for guests, crew and our ship, we would assess the situation and should it be necessary for the location be removed from the itinerary we would plan to replace with an alternative where possible. Should this situation arise, all guests concerned will be contacted to advise them of any change.

The safety and security of our guests and crew is our top priority.

Only folding bicycles or bicycles that can be disassembled are permitted on board (for shore use only) and must be stored in your stateroom ensuring that it does not hinder the opening arc of the door so that access can be gained in an emergency situation. Please be advised that you will be responsible for transporting your bicycle on and off the ship.

Please also note that we cannot allocate wheelchair accessible accommodation to guests bringing bicycles on board.

If you have a flight booked, please check with your air carrier as some may not accept bicycles on board the aircraft. There is no facility to hire bicycles on board our ships however there may be shore excursions involving cycling depending on the itinerary.

Please note, the above policy also applies to Tandem and Medical Tandem bicycles.

Hotel Entertainment.

3 Gold Stars - Entertainment Manager
2.5 Gold Stars - Assistant Entertainment
2 Gold Stars - Musical Director, Production Manager, Youth Manager
1.5 Gold Stars - Entertainment Host (Senior)
1 Gold Star - Entertainment Host (Junior), Assistant Youth Manager, Assistant Manager Production
None - Guest Entertainers, Dance Couple, Show Company Manager, Show Company Cast

Hotel Food and Beverage.

3 Gold Stars - Food and Beverage Manager
2.5 Gold Stars - Food and Beverage Manager, Food and Beverage Services Manager, Executive Chef, Senior Restaurant Manager, Bars Manager, Inventory Manager
2 Gold Stars - CDC (Buffet/Prod/Grills), Restaurant Manager
1.5 Gold Stars - Gallery Manager, Sous Chef (production), Sous Chef (Buffet), Chet Patissier, Head Baker, Head Butcher, Chief Sommelier, Head Wine Waiter, Assistant Manager Bars, Assistant Manager Inventory
1 Gold Stars
None

Hotel Housekeeping.

3 Gold Stars - Housekeeping Manager
2 Gold Stars - Assistant Housekeeping Manager (Butlers and Suites)
1 Gold Star - Laundry Manager, Night Housekeeper, Deck Housekeeper, Crew and Public Area Housekeeper
None - Senior Laundryman, Laundryman, Tailor, Laundry Assistant, Night Team, Steward, Butler, Housekeeping Assistant, Crew and Public Area Team, Kennel Master (Queen Mary 2), Florist, Assistant Florist.

Hotel Management.

4 Gold Stars - Hotel General Manager
3.5 Gold Stars - Senior Doctor.
3 Gold Stars - Housekeeping Manager, Food and Beverage Manager, Entertainment Manager, Hotel Operations and Retail Manager
2.5 Gold Stars - Hotel Auditor

Hotel Operations and Retail.

3 Gold Stars - Hotel Operations and Retail Manager
2.5 Gold Stars - Customer Services Manager
2 Gold Stars - Finance Manager, Shore Excursions Manager, Administration Manager, Night Duty Manager, Communications Manager
1 Gold Star - Reception Manager, Events Manager, Flights Manager
None - Revenue Partners Staff, Shore Excursions Assistant Staff, Port Presenter Staff, Loyalty and Future Cruise Sales Staff, Guest Computer Service Manager, Librarian, Receptionist, Night Receptionist, Concierge Receptionist, Printer

Crew Office Function.

3.5 Gold Stars - Human Resources Manager
2.5 Gold Stars - On board Trainer
2 Gold Stars - Crew Services Manager
1.5 Gold Stars - Assistant Manager Payroll Services
<1 Gold Star - Assistant Manager Crew Services
None - Administrator (Crew)

Queen Mary 2 has 22 lifeboats which can carry 150 people per boat. There are also 60 life rafts, which can carry 37 people per raft, plus 2 fast rescue craft. Queen Mary 2 is certified to carry 4,400 people (3,108 guests and 1,292 crew members). Life boats are located on Deck 8. Life rafts are located on Deck 7.

Queen Victoria has 16 lifeboats which can carry 150 people per boat. There are also 47 life rafts, which can carry 35 people per raft, plus 2 fast rescue craft. Queen Victoria is certified to carry 3,200 people (2,218 guests and 992 crew). Life boats are located on deck 4. Life rafts are located on Deck 3.

Queen Elizabeth has 16 lifeboats which can carry 150 people per boat and 2 dual purpose lifeboats/rescue boats which can carry 27 people. There are also 47 life rafts, which can carry 35 people per raft. Queen Elizabeth is certified to carry 3,272 people (2,175 guests and 1,097 crew). Life boats are located on deck 4. Life rafts are located on open Deck 3.

In the event of an emergency, please go to your dedicated assembly station on board. Details of how to locate your assembly station are found on the back of your stateroom door.

A traveler crossing the International Date Line eastbound subtracts one day, or 24 hours, so that the calendar date to the west of the line is repeated after the following midnight.

Crossing the International Date Line westbound results in 24 hours being added, advancing the calendar date by one day.

The International Date Line is necessary to have a fixed, albeit arbitrary, boundary on the globe where the calendar date advances in the westbound direction.

Please see your voyage itinerary to see if and how you are affected by the International Date Line.

For the safety, comfort and enjoyment of our guests, smoking (including electronic alternatives) is not permitted in staterooms, on stateroom balconies or in public rooms. You will find designated areas on the open decks, where smoking is permitted. The only exception to this is Churchill’s Cigar Lounge, which is reserved for cigar and pipe smokers only. This policy is designed through direct feedback from our guests and is for the safety and comfort of all guests.

All restaurants are non-smoking, and this includes outdoor dining alternatives.

Smoking is not permitted in your stateroom/suite or on your balcony.

Electronic cigarettes.

Electronic cigarettes and vaporizing devices, including those which do not emit smoke, are permitted in designated smoking areas only.

Traveling to the United Arab Emirates, Please note that the use and possession of electronic cigarettes is illegal in the United Arab Emirates. If you are arriving and/or leaving the country by plane, please be advised that any electronic cigarettes will be confiscated at the airport and you may face a penalty. If you are visiting any UAE ports as part of your cruise, please do not take electronic cigarettes ashore.

All public spaces are designated as non-smoking within the ship, with the exception of designated smoking areas. On the open decks, designated areas will be clearly signposted and noted in the Daily Program.

All restaurants are non-smoking, and this includes outdoor dining alternatives. Smoking is not permitted in your stateroom/suite or on your balcony.

Churchill’s is a lounge dedicated to cigar and pipe smokers all day.

Electronic cigarettes and vaporizing devices, including those which do not emit smoke/vapor, are permitted in designated smoking areas only.

Traveling to the United Arab Emirates. Please note that the use and possession of electronic cigarettes is illegal in the United Arab Emirates. If you are arriving and/or leaving the country by plane, please be advised that any electronic cigarettes will be confiscated at the airport and you may face a penalty. If you are visiting any UAE ports as part of your cruise, please do not take electronic cigarettes ashore.

In some ports it is necessary to anchor offshore rather than alongside. When this is the case, we use a tender to take you ashore. A tender is a small vessel with a capacity of around 100 people. The tenders are usually our own, manned by our crew, but sometimes they are chartered through a trusted external provider.

Embarking and disembarking the tender safely.

In some ports it is necessary to anchor off shore rather than alongside the dock or quay. When this is the case, we use a tender to take you ashore. A tender is a small vessel that carries around 100 guests. In order to board the tender, please note that you will be required to use steps (up to 20cm/8 inches high) and navigate the gap between the platform and the tender (of up to 45cm/18 inches).

In the interests of safety, we require all guests wishing to use the tenders to have sufficient independent mobility to negotiate steps and traverse a gap of up to 45 cm/18 inches. Anyone wishing to board the tender will need to demonstrate this ability via a mobility test prior to tender embarkation by stepping unaided over a distance of 45 cm/18 inches. Children who are unable to step across a gap of this size will be permitted to use the tender service provided their parent/guardian is able to demonstrate that they can carry or pass them safely across the mobility test gap.

There will be crew members there to guide and steady you as you embark, but they cannot support, carry or lift guests on board the tender for safety reasons. Please wear appropriate, puncture, and securely attached footwear when embarking and disembarking the tender.

If you use a wheelchair or mobility scooter, please note that you or your traveling companion are responsible for assembling and disassembling your wheelchair/mobility scooter. The crew will endeavor to assist where practical and safe to do so, providing that no individual part weighs more than 20kg/40 lbs.

If you have notified us that you have reduced mobility you will be invited to a tender briefing on board and given the opportunity to take part in the mobility assessment (described above) in advance. This must be completed independently, (deletion), without any assistance. If an officer decides it is not safe for you to board a tender, please respect their decision as this decision is taken to ensure your safety, in accordance with health and safety law.

Safety while on board the tender.

Once you have embarked the tender, please follow the instructions given by crew members and find a seat as soon as possible. Do not get in or out of the tenders until told to do so.

Shore excursions.

Priority will be given to you if you are on a shore excursion. Please see the mustering details in the Daily Program for more details.

How do the tenders run.

Tenders are run on a continuous loop; please see the Daily Program for times and frequency. As mentioned above, we will embark shore excursion guests first, then all other guests.

Naturally, most guests will want to disembark as early as possible, so we do expect a very busy period in the morning. Therefore, we will stagger disembarkation and ask you to collect a ticket at a particular venue and then wait for your group to be called before making your way down to the tender platform. Public announcements will be made throughout the morning, so please listen carefully.

Once the busy period is over we will make an announcement and you will be free to use the tender without a ticket.

Cost.

The tender is free of charge all day. Should you have any questions about the tenders, including concerns about safety and mobility, please ask at Reception.

Accessibility.

On Queen Mary 2 there are 14 steps from the Deck one entrance down to the pontoon for the tenders. There are 20cm / 7.9 inches between steps and the steps are 25cm / 9.8 inches deep. The forward gangways have lifts, so are accessible for guests with walking difficulties.

On Queen Elizabeth and Queen Victoria there are 10 steps down to a landing followed by a further 8 steps to get onto the pontoon. Guest will then need to climb up 4 steps to get into the tender and a further 2 more to get down to the seating area.

Those who are unable to do this due to mobility issues would be unable to go ashore at ports of call where a tender is used.

You are advised to still register a credit or debit card at check-in even if you intend to settle your on board account in cash. Please note you will be asked to enter your 4-digit pin number for verification.

Your on board account must be kept in credit at all times to enable you to continue to make purchases on board. You may add credit to your account at any time by visiting the Reception desk.

Should your account no longer be in credit, it will be frozen and you will be unable to make any purchases until it has a credit balance. If, however, you have a credit or debit card registered this will ensure that the account is not frozen. You will then be able to continue to make purchases and to add cash to your account at your leisure.

We are unable to accept:

Money transfers to the ship (other than gift credits; however these are non-refundable and cannot be taken out as cash) either prior to embarkation or while on board.
Personal checks, traveler’s checks or prepaid credit cards

Any unused cash on your account can be refunded back to you at the end of the cruise by you visiting the reception desk prior to disembarking. Any credit due to be returned to you will be clearly shown on your final statement which will be delivered to your cabin on the last night of the cruise.

You can exchange your money on board into local currency for most ports of call. There are however certain ports when the ship is unable to carry local currency. In such cases, the ship will advise which currency is best to take ashore.

Please remember that we can only accept back the currencies we sell on board and only in the denominations that we sell.

Foreign currency can be charged to your account if you have a credit card registered or if your account has sufficient cash credit to cover the transaction.

There is a daily limit on all currency transactions of U.S. $500 against a registered credit card. This is to ensure that we comply with money laundering regulations. We are unable to accept either personal checks or traveler’s checks. We are also unable to accept €500 notes at any time for currency exchange transactions.

If you require cash for any reason while you are on board you may charge this to your account. There is a daily limit of U.S. $500 against a registered credit card.

Duty free items purchased on board via the shops.

It is not possible to consume duty free alcohol in your stateroom or around the ship. All duty free alcohol purchases will be retained by the shop and will be available for collection on the last full day of your voyage.

It is possible, however, to consume duty free tobacco products in the designated smoking areas.

Duty free items are not available on any voyage that only visits countries within the EU.

You may alternatively purchase alcohol from the room service menu to enjoy in your stateroom or from our Gift Collection to enjoy both in your stateroom and restaurants.

Yes, it is possible to arrange a taxi in some ports of call.

Alternatively, we offer an exciting range of shore excursions which can be pre booked via My Cunard or booked via the tours desk on board.

Ports of call.

If you wish to book a taxi for a port of call you are visiting, please speak to the Reception Desk. It is not always possible to pre book a taxi in all ports of call; reception will be able to confirm if this is possible or if there will be taxis along the quayside.

Alternatively our on board Shore Excursions Team may also be able to arrange a private car booking for you. Please enquire once on board.

Southampton.

Please speak to reception who will be able to arrange a pick up for you at Southampton. There is a taxi rank at each cruise terminal in Southampton.

New York.

We do not offer taxi bookings in New York, but please rest assured that there are hundreds of taxis upon arrival in New York.

There is a resident chiropractor on board Queen Mary 2.

There is a doctor on board who can help with minor ailments and procedures. A range of massage treatments are available from the spa. Guests should be reminded that they should have adequate medical insurance before traveling, as services from the Medical Team can be expensive.

You can email the ship directly at qmhspa2@cunard.co.uk if you wish to make requests for services.

Via mobile phone.

As mobile phone service is available on board our ships, the easiest and possibly fastest route will be to send an SMS text or call their usual mobile phone numbers. When ships approach port and land-based mobile phone service again becomes available, the ship's service is switched off. Most mobile phone providers have agreements with the ship's service provider, Telenor. Costs are usually higher than when making an international call to or from a mobile phone. For more information on this, visit our Staying Connected page.

Via email.

Guests on board can access their own personal email account connecting to the Internet while on board, using either their own mobile device/tablet/laptop via Wi-Fi or using a computer in the ship's Internet Center. There are charges for internet usage and these are the same whether using Wi-Fi or a ship's Internet Center computer. For more information on our on board internet packages, visit our Staying Connected page.

If you do not have a personal email address and want friends and family back home to be able to contact you, you can give them one of the below email addresses and we will pass the message on to you. A small charge (approximately $1.50) will be applied to the on board account.

The email needs to include your name and cabin number within the subject line of the email.

Info.qv@cunard.co.uk

Info.qm@cunard.co.uk

Info.qe@cunard.co.uk

Contacting crew via email.

If you are a friend or relative of a crew member please contact them via their personal email account.

Via ship's satellite telephone.

It is very easy to call our ships at sea from the UK. Callers are connected to the Purser's desk and calls may be received any time whether the ship is in port or at sea, as long as there is a satellite connection. Please be aware that it may take some time to locate the guest and bring them to a phone. If guests are not in their stateroom, a message will be taken and delivered to their stateroom.

The procedure for sending a fax to our ships is the same. Please find the relevant telephone and fax numbers below:

Queen Mary 2 - 00 870 773 235 723 or 00 870 331 062 710
Queen Victoria - 00 870 764 817 752 or 755
Queen Elizabeth- 00 870 765 067 260 or 263

If calling from outside of the UK, please call - 001 732 335 3272

If calling from the US, please call: +1 (877) 266-0985

Please note that there may be times where the ship is not receiving a satellite signal, which may result in you being unable to contact the ship for a short period.

All prices listed below are subject to change. Please check with your service provider for accurate costs.

Please be aware that a connection via satellite can be very expensive, at around £6 per minute. You will be charged by the min and as soon as the phone starts ringing. Please refer to your phone provider for confirmed details of costs.

You will also be required to "press the pound sign on your keypad" when entering details. For those based in the U.K., the pound sign is equivalent to the hash (#) key.

If you experience difficulties contacting the ship, in case of emergencies, you may call our Customer Contact Center on 800-728-6273.

Most people find their cell phones work well at sea, because this is a satellite service. On occasion, signal strength can vary, but you should be able to do all the usual things – make and receive calls, send text messages and photos.

If you see Telnor on your cell phone's display, this means you are using International Marine Roaming and the cost of making and receiving calls and texts will be added to your cell phone bill, not your ship account.

Your service provider should be able to give you a breakdown of all charges. Please note that charges for "pay as you go" can vary to those of contract phones on the same network.

There may be occasions that your phone will not be able to find a signal.

Please note - Prior to sailing, guests may need to contact their cell phone providers to ensure International Roaming is enabled.

You can direct-dial ashore worldwide from your stateroom.

Phone calls are charged $4.95 per minute due to being a connection through the ship's satellite phone and will be charged to your on board account only (subject to change).

Should you have difficulties, staff in the Business Center will be happy to assist you.

Please contact your supplier for details on calling from the ship using your cell phone.

In some destinations there is not the infrastructure to offer shore experiences, or there are limited Tour Operators or guides. Examples of such places include:

Ny lesund, Spitsbergen - no excursions are operated in Ny lesund. Ny lesund is almost only inhabited by scientists, and there is no infrastructure for excursions and no guides. Ny lesund can offer a few amenities for guests. For example: a small shop and a post office etc. It is not permitted to venture out of the small settlement. This is mainly due to safety as there is a potential threat from wild animals like the polar bear, but also there is concern about the vegetation. as it is very vulnerable. You will be given full information on the area once you are on board and will have the opportunity to go ashore independently.
Catalina Island - at Catalina Island there are no organized shore excursions as the island is very small and there is no infrastructure to support organized shore excursions. You can take the ships tender to the beach, where you can lounge in the sun and explore. When you have enjoyed your time ashore make your way back to the ship using the ships tender. Further information regarding Catalina Island will be provided to you once you are on board.

The port of call is showing as an option to select on My Cunard; however no shore excursions are available to book.

The reason for this may be because the port of call is an embarkation/disembarkation port. Although this may not be the case for your itinerary, these excursions are only bookable on board.

From time to time it may be necessary for us to cancel a shore excursion due to operational reasons or if the port has been removed from the itinerary.

In the unusual event that we need to cancel a shore experience for operational reasons, we will notify you as soon as possible to give you an opportunity to book an alternative and process a full refund to the card on which you made the purchase.

Please note once your refund has been completed your card company may hold the refund for a period of time: please speak to your card company first should your refund take longer than seven working days.

If you have booked a shore excursion on board, which would be charged to your on board account, we will amend your on board account to reflect the cancelation and no charges will be applied.

If we are able to operate a different excursion you will be advised.

If you have any queries regarding a canceled shore excursion please contact our Customer Service Department on (800) 728-6273 (local call charges apply).

The requirement for seat belts depends on the law of each country visited. Usually in Europe you can expect to be provided with a coach fitted with seat belts; however in many other countries it is not a legal requirement and it depends on the coach available to the tour company on the day.

If seat belts are provided it is advisable that they are worn for safety reasons.

Car seats are not a legal requirement when traveling on a coach and there is no guarantee that if you did bring a car seat with you that the seat belts that are provided in the coach (if provided) would be able to secure the car seat adequately.

Any luggage that has been left on board will be landed in Southampton at the end of the voyage and then transferred to the Luggage Handling Company in Southampton, where it will be safely stored in their warehouse until further notice.

To arrange delivery or collection please contact (800) 728-6273 between Monday - Friday 5am - 6pm PT (8am-9pm ET); Saturday 6am - 5pm PT (9am-8pm ET); Sunday 6am - 3:15pm PT (9am-6:15pm ET) or alternatively, you can email: info@thebaggagehandlingcompany.com.

Please note, delivery charges are the responsibility of the passenger.

When departing Brooklyn Cruise terminal the Statue of Liberty and Ellis Island will be on the starboard side (right) and if you look aft (back) you will see the Manhattan skyline.

When arriving into Brooklyn Cruise terminal the port side (left) of the ship will afford you views of the Statue of Liberty and Ellis Island.

An unmissable viewing opportunity would be to be on the top deck to watch the ship's funnel pass under the Verrazano Narrows Bridge with 10m / 33ft clearance.

Also, by being on the top deck, you will be able to take advantage of the panoramic views and therefore be able to see the scenery on both sides.

Please note the views mentioned above are while the ship is underway. Views when the ship is alongside or maneuvering may differ from those detailed above. All recommended viewing areas are subject to change due to weather, tidal conditions and operational factors.

Generally it will take approximately two hours after the ship comes alongside, to have all luggage landed and the ship cleared by local authorities before guests are invited to disembark. We operate a staggered disembarkation and this can take up to a further two hours before all guests have departed. You need to allow a minimum of an hour to collect luggage and pass through American security before guests are free to resume their journey.

Yes, it is possible to arrange for your luggage to be stored in New York or Southampton. This is available for guests disembarking the ship in New York or Southampton who plan to return to New York or Southampton to embark the ship again within a few days.

Please speak to the Pursers Office once you are on board who will be able to check availability for you.

New York.

If there is availability you will need to place your luggage outside your stateroom the night before disembarkation between 6.00pm and midnight and attach your standard luggage labels.

You will then need to collect your luggage from the baggage hall which is in the cruise terminal ashore, attach your second set of luggage labels to your luggage and drop your luggage off at the dedicated luggage Concierge Stand after going through Customs and Immigration.

Southampton.

If there is availability you will need to place your luggage outside your stateroom the night before disembarkation between 6.00pm and midnight and attach the green luggage labels given with the information letter.

The luggage will be automatically transferred to the storage facility. Please ensure you remove all essential belongings before placing the bags outside your stateroom.

Cost.

All bookings are made on board via the Purser's Office. Prices below are in US dollars (USD) and will be charged to your on board account at the time of booking.

The cost to leave your luggage in New York are listed below, and varies on the amount of luggage you require to be stored*. Prices are per bag for up to 30 days and a further $30* per 30 days thereafter. This includes transport from/to the correct terminal, secure storage and insurance cover.

1 – 6 pieces - $264.84 per piece
7- 9 pieces - $209.00 per piece
10+ pieces - $161.78 per piece

The cost to leave your luggage in Southampton is $65.00* per bag for up to 30 days and a further $30* per 30 days thereafter. This includes transport from/to the correct terminal, secure storage and insurance cover.

*Prices are subject to change.

Please note there are no restrictions on the size or weight of your luggage.

It is permissible to wear such items of clothing during the daytime; however please refer to our What to Pack web page for evenings on board.

It should also be noted that some countries may have rules against this sort of attire such as Barbados where it is illegal due to this matching the uniforms worn by security services.

Restriction to wear camouflage clothing:

Barbados
St. Kitts
Dominica
Grenada

No restrictions to wear camouflage clothing:

Curacao
St. Maarten

We have paused sending pre-voyage booklets to all our guests globally. Rest assured, all information that can be found in the booklet can also be found on My Cunard, including shore experiences, boarding passes and luggage labels. We look forward to welcoming you on board soon.

You may book as many as you like – however we recommend allowing 1 hour between departures. If you miss a shore experience due to a delay on the previous experience, you will receive a full refund.

Yes we do, and these can be booked via My Cunard.

The symbol "fam tour" means that the tour is particularly suitable for families. Some shore excursions have a minimum age to participate, which is either set out in the tour description or will be made known to you when booking.

Age limits.

Child prices are for those aged 3 to 12 inclusively.
Guests over the age of 12 will require an adult ticket.
Infants aged 2 and under (on the date of sailing) can travel on the excursion free of charge, as long as they are seated on your lap. Please note there may be occasions when this is not possible and this will be detailed on the Shore Excursion description via My Cunard.

Please ensure that you book a tour ticket for your infant via My Cunard.

Note that all minors (those under 18) must be accompanied by an adult on shore excursions.

We ask parents and guardians to note that children must not be left unaccompanied on the ship while the ship is in port. There is no facility offered on board to look after your children if you go ashore.

Car seats.

You are welcome to bring your own safety seat since these are not provided due to different laws being applied in other countries.

If you are bringing a car seat for an infant (aged 2 or under) you cannot purchase a seat when booking your excursions via My Cunard. This is because infants are not charged. You will need to speak to the Shore Excursion Team once you are on board to advise you are bringing an infant and a car seat. Please be aware that the size and safety fittings of coach seats may vary between excursions and we cannot guarantee that safety seats will fit in all coaches. In some instances we are unaware of what coach is provided until on the day of the shore excursion.

We do not recommend that guests take a shore excursion on embarkation/disembarkation day due to time constraints and onward travel arrangements.

You may notice that a shore excursion is offered in a port of call where the ship remains overnight or for two/more days. However, these are offered to those guests who are taking the longer cruise where the choice of 7/14& nights was available (for example, World Cruises or 7/14 night cruises on Queen Elizabeth).

If you wish to take an excursion on embarkation/disembarkation day then we strongly advise you ensure that the tour times do not clash with your travel arrangements.

Any excursions offered on embarkation/disembarkation day will be shown via My Cunard where available.

Occasionally, excursions are arranged on disembarkation day and include a transfer to the airport, however you should still ensure that this fits with your check in or flight time.

If you wish to arrange a private tour for your final day, then it may be possible to arrange this on board (taxi to a chosen destination); however, we recommend that you familiarize yourself with the process involving taking luggage off the ship.

If you choose to pre book shore excursions, then you must pay for these at time of booking. This can be done via My Cunard and you must have a valid credit or debit card to do so.

You may book shore excursions once you are on board and these will be charged to your on board account, which will be settled at the end of your voyage. If you have on board credit then this is deducted for the balance of your on board account so you are therefore able to effectively use any on board credit given to you to pay for your excursions; however, please note that your chosen shore excursion may no longer be available. Booking shore excursions on board may also result in higher prices than if you were to pre book them.

If you wish to book an accessible shore excursion, this will be charged to your on board account as it is not possible to book these online.

If you choose an excursion with a long transfer time to the main destination (e.g. Civitavecchia to Rome) it is likely that a convenience stop will be made.

If you choose an excursion that includes refreshments or lunch, there will be toilet facilities available at the refreshment/lunch venue.

We cannot guarantee that there will be toilet facilities on the coaches used for our excursions as we do not know until the day of the tours which coaches will be supplied to us by the local coach operators.

Your Cunard experience starts the moment you arrive at your embarkation port, with porters waiting to collect your luggage before you head off to check in.

After check in you will board one of our magnificent ocean liners to be greeted by members of the ship’s company and experience the stunning view of the Grand Lobby before you.

You’ll then be shown to your luxurious stateroom where you can freshen up and meet your stateroom steward. They are there to ensure every detail of your stay on board is taken care of.

Once you’ve unpacked you’re free to explore the ship. Of course, if you’re a guest in one of our Queens Grill suites, your butler will be unpacking for you.

After a relaxed lunch you can head off to further explore the ship or return to your stateroom to unwind before sail away.

After a short safety drill, make your way up on deck to enjoy a glass of Champagne as your voyage to exciting destinations begins.

The stateroom electrical systems on board are not designed to take high current capacity items.

Stateroom hair dryers are provided for the comfort of the guest, these are specially bought for the ships and are of lower current ratings and thus compatible with the ships electrical systems.

You can also find irons in our laundries on board and are free of charge. Please note, you are not permitted to bring irons on board with you.

Personal extension leads are not permitted on board unless to be used with essential medical equipment (e.g. CPAP and nebulizer machines). These will be checked for electrical safety along with your piece of medical equipment prior to sailing.

Surge protected extension leads are not accepted in any circumstances as they interfere with the ship's electrical distribution.

Pillows.

Standard pillows are of a hollow fiber construction, made by Calderon.

Duvet.

The duvets are made of cotton hollow fiber by English Trading with a tog rating of 10.5.

Sheets.

Sheets are made from polycotton by Calderon. You may request sheets and blankets instead of duvets this can request up to 3 days prior to your sailing date by calling our Customer Contact Center. Within the 3 days prior to sailing please make your request with your stateroom steward once on board.

Anti-allergy.

Please note we do not have anti-allergy bedding on board our ships, however if you do have an allergy to washing detergent then we can make arrangements for this. Please contact our Customer Contact Center.

Mattress topper.

We do not supply mattress toppers, as the mattresses on board all ships are all of a high quality and therefore a mattress topper should not be required.

However, we can provide a duvet over the mattress; if this is required this can be arranged with your stateroom steward once you are on board.

The items listed are not available to be purchased.

There are no weight restrictions on the upper pullmans, however there is a weight restriction on the bunk ladder of 285 lbs.

The upper pullmans are “shock tested” to approximately 660 lbs.

Any passenger can sleep in a upper pullman. Please bear in mind the bed is elevated, therefore a lower cot may be suitable for children/babies.

You will be unable to have a king-sized bed configuration in the stateroom if any of the upper pullmans are in use.

For Southampton departures only.

You are welcome to bring as many luggage items with you as you wish ensuring it can all be stored safely in your stateroom. Each piece of luggage must weigh no more than 23kg / 50lbs.

If you prefer not to pack your wedding dress and/or suit in your main luggage you may carry these on in dress or suit bags with clear labels stating name, stateroom number. You will still be required to put these through the luggage scanner at the terminal.

Deck 14 - The Lookout.

Features:

Observation platform accessed via sports deck with view over the ship's bow
Standing room only for approximately 50 people

Day use - observation - 24 hours
Night use - observation - 24 hours

Deck 11 - Observation Deck.

Features:

Almost 360-degree observation deck overlooking bow of the ship
Standing room only for approximately 100 guests

Day use - observation - 24 hours
Night use - observation - 24 hours

Yes, The Royal Court Theater can be found on each ship.

Located on decks 1, 2 and 3 on board both Queen Elizabeth and Queen Victoria with a capacity of 850 seats per theater.

Located on decks 2 and 3 on board with a capacity of 1,094 seats.

Each theater also has a number of wheelchair spaces, available on a first come - first served basis. It is not possible to pre book these spaces or any of the seats in the theater (with the exception of private boxes as detailed below).

Private boxes - Production Show Evenings.

Guests on Queen Victoria and Queen Elizabeth can experience private boxes.

Celebrate special evenings in the Royal Court Theater with our Theater Box program. You will be offered finger desserts and champagne cocktails in a private lounge area. At performance time, you will be guided to your private box, where bar staff will serve you chocolates and Laurent-Perrier champagne. You can make a reservation via the Purser's Office.
Please note reservations close at 3pm on the day of the performance. A charge of $55 USD + 15% Service Charge per couple applies, which will be added to your on board account.

Private boxes - further information.

If the theater is showing a comedian, film or other such entertainment the boxes are complimentary and available on a first come, first serve basis. It is not possible to reserve a box or any seat in the theater prior to embarkation.

Please note that Queen Mary 2 does not have any Royal Boxes.

There are steps that lead down into each box. However there are 2 boxes which are wheelchair accessible. A guest may join you, however please note that space is restricted to one wheelchair and this may lead to guests feeling a little cramped.

Performances.

During a typical 14-night cruise you will have the opportunity to see up to 6 Cabaret performers and up to 5 Production Shows. All shows are played twice on the same evening, usually at 8.30pm and 10.30pm, once for the first dinner sitting and once for the second dinner sitting.

Full details of the acts, shows and performances will be made available to you once on board.

If you are traveling on a back-to-back voyage i.e. Southampton - New York and then New York - Southampton, the productions and guest speakers are alternated so you should have the option to see different productions on each voyage.

There is no set opening time for the theater; it will open for individual events which can vary day to day. Please see the daily program, your on board newspaper for entertainment events and times.

*Prices subject to change and inclusive of service charge

Prior to cruise.

You can amend or cancel a spa booking up until 3 days before your departure date.

Log in to My Cunard to cancel any online spa bookings you have made. To amend a booking, you’ll have to phone our Customer Contact Center.

Refunds will be applied to the card that was used to purchase the spa treatment or service and you will receive confirmation of your amendment or cancellation via email.

On board.

To amend or cancel a spa booking once on board, call the spa via your stateroom telephone or visit the Mareel Wellness and Beauty spa reception desk at the locations below:

Queen Mary 2 – Deck 7, Forward view deck plan
Queen Victoria – Deck 9, Forward view deck plan
Queen Elizabeth – Deck 9, Forward view deck plan
Queen Anne – Deck 1, Mid Forward view deck plan

If you cancel before your treatment time, a full refund will be issued to the debit/credit card that was used to make the original booking and any relevant cancellation charge will be applied to your on board account.

Once you have booked your Cunard voyage, visit My Cunard and log in using your booking reference to view and customize the details of your upcoming vacation.

Spa treatments, fitness classes, and salon appointments on board your ship will be available to book on My Cunard from 180 days before your departure date up until 3 days before the start of your voyage.

On My Cunard, you’ll also be able to sign up for Shore Experiences, reserve a table in our alternative dining venues and arrange other bookings to enjoy during your sailing.

Once on board, bookings can also be made via the Mareel Wellness and Beauty spa reception desk, found at the locations below:

Queen Mary 2 – Deck 7, Forward view deck plan
Queen Victoria – Deck 9, Forward view deck plan
Queen Elizabeth – Deck 9, Forward view deck plan
Queen Anne – Deck 1, Mid Forward view deck plan

Liquor and tobacco at duty free prices are available on board all three Cunard vessels.

Duty Free Liquor products sold via the shops will only be available to take home. You may order via the shops (detailed below) at any time throughout the cruise and orders will be available for collection at the end of your cruise (you will be given details where and when you can collect your orders). The shops are shut when the ship is in port.

You can also purchase duty free tobacco from the shops at any time during your voyage and can take the tobacco products away immediately for consumption on board or take ashore purposes.

Queen Mary 2 - Mayfair - Deck 3
Queen Elizabeth - Royal Arcade (Deck 3)
Queen Victoria - Cunardia - Deck 2

Intra-EU Voyages

(Voyages visiting only Countries within the European Union)

On intra-EU voyages we are unable to sell any duty free liquor or tobacco for on board consumption or to take ashore via the shops.

Price guarantee

On all three Cunard vessels, the shop offers a price guarantee on liquor and tobacco purchases. We guarantee the shop will be cheaper than any comparable outlets - including any shops ashore during the voyage. You will need to be able to provide proof of the cheaper price from recognized retailers. Online price comparisons are not included. If you have already purchased on board the shop will refund you the difference back onto your on board account. If you have not yet purchased and have proof of the cheaper price ashore the shop will price match for you.

We stock a wide range of sun lotions on board. We have factors 4, 6, 8, 10, 12, 15, 20, 30 and 50+. The prices range from $6.50 to $30. The complete list is below:

Lancaster Face Brnz SPF15 50ml / 1.6 fl. oz.
Lancaster Self Tan Bronze Milk
Lancaster Sport FaceBody SPF20 75ml / 2.5 fl. oz. Pump
Lancaster Sport Mist SPF15 125ml / 4.2 fl. oz. Energize
Lancaster Sun Oil Free Gel SPF10 150ml / 5.0 fl. oz.
Lancaster Sun Oil Free SPF15 150ml / 5.0 fl. oz.
Lancaster Sun Tan SPF15 200ml / 6.7 fl. oz.
Lancaster SunBeauty SPF15 50ml / 1.6 fl. oz. Face
Lancaster SunBeauty SPF30 50ml / 1.6 fl. oz. Face
Lancaster SunTan SPF6 200ml / 6.7 fl. oz.
Lancaster Tan Maximiser 125ml / 4.2 fl. oz Face and Body
Lancaster TanDeepener SPF6 200ml / 6.7 fl. oz.
Malibu Aftersun 200ml / 6.7 fl. oz.
Malibu Aftersun 400ml / 13.5 fl. oz.
Malibu Aftersun Spray 200ml / 6.7 fl. oz.
Malibu Babes LipSlick Coconut
Malibu Babes LipSlick SBerry
Malibu Lipbalm SPF20+
Malibu Lipbalm SPF30
Malibu Miss Lipbalm SPF30
Malibu Scalp n Hair Protector
Malibu SPF12 200ml / 6.7 fl. oz.
Malibu SPF15 Dry Oil Gel
Malibu SPF20 200ml / 6.7 fl. oz.
Malibu SPF30 200ml / 6.7 fl. oz.
Malibu SPF4 Dry Oil Spray
Malibu SPF8 Dry Oil Spray
PizBuin 1Day SPF15 100ml / 3.3 fl. oz.
PizBuin 1Day SPF30 100ml / 3.3 fl. oz.
PizBuin Aftersun 200ml / 6.7 fl. oz. MOQ24
PizBuin Duo SPF10/20 Lotion MOQ24
PizBuin SPF 15 Lotion MOQ24
PizBuin SPF 6 In Sun Lotion MOQ24
PizBuin SPF10 n Sun Lotion MOQ24
PizBuin SPF15 150ml / 5.0 fl. oz. + AS 200ml / 6.7 fl. oz. MOQ12
PizBuin SPF15 Allergy Lotion MOQ24
PizBuin SPF30 Allergy Lotion MOQ24
PizBuin SPF30 In Sun Lotion MOQ24
PizBuin SPF50+ In Sun Lotion MOQ24

Please note, all items are subject to availability.

Cunard cannot accept any child under the age of 6 months as a guest. We are unable to accept infants less than 12 months on any Full World Cruise, Exotic Cruises or Transatlantic Crossings.

Children pay the applicable adult per person fare when traveling as a first or second guest.

Infants aged between 6 months and 2 years accommodated as a third or fourth guest in a stateroom travel free on board. A nominal fee may be charged for infants between the ages of 6 months and 2 years traveling where transfers, hotel stays and air travel are involved, which we will discuss with you at the time of booking.

Guests aged 2 to 17 years of age traveling as a third or fourth guest in a stateroom pay the full fare less the relevant third or fourth person discount.

Please note that children under the age of 16 are not permitted to travel in a stateroom without an accompanying passenger who is aged 16 or over.

Children aged six months (or 12 months as detailed above) to 23 months are classed as infants.
Children aged two years to 17 years are classed as children.
Those aged 18 years or over at time of travel are classed as adults.

There is no maximum age to travel.

Theater - Children under the age of 13 must be accompanied by a parent/guardian in the Theater during Productions Shows. Unescorted children will not be permitted to enter the Theater.

Casino - Entry into the Casino is limited to guests over the age of 18, regardless of whether or not they are accompanied by a parent/guardian. (21 years whilst in US waters).

Swimming pools - On some ships there will be designated pools for use by adults only. All children must be toilet trained before using any of the pools. Swim nappies or pull up nappies are not accepted. This is due to health and safety reasons. All pools are unsupervised and children under 16 years are to be supervised by a parent or guardian at all times.

Whirlpools - The whirlpools on board are not to be used by children aged 7 and under, and children aged 8-16 must be supervised by a parent or guardian.

Gym, saunas and steam rooms - The minimum age for use of gym facilities including sauna and steam rooms, is 16 years of age with parental supervision or 18 years of age without supervision. Those under the age of 18 years of age should not use the weights section at all.

Nightclub - When in operation, children under the age of 16 are not allowed in the venues designated for the adult night club.

The Yacht Club (Queen Victoria and Queen Elizabeth) - No children are allowed entrance to this venue after the hours of 11.00pm.

G32 (Queen Mary 2) - No children are allowed entrance to this venue at all. (21 years whilst in US waters).

Other - Children may be required to have adult supervision whilst using certain rooms, further information on this can be provided when on board.

There may be time restrictions when children are no longer allowed in certain areas such as bars after midnight. These times and locations will be notified to you once on board.

Any passenger under the age of 18 years at the time of sailing must be accompanied by an adult aged 18 years or over.

Children aged 12 years or under must be booked into a stateroom with a guest who is 18 years or over. They should never be left alone in any stateroom and must be supervised by a parent/guardian aged 18 years or over.

Children aged 13 years or over must be booked in a stateroom with a guest who is 16 years or over.

If you are allocated to the Britannia restaurant, it would not be possible for you to dine in the Princess Grill or Queens Grill as these restaurants are reserved for those guests traveling in Princess Grill or Queens Grill suites. It is also not possible for you to upgrade to dine in Princess Grill or Queens Grill restaurants, unless you upgrade your stateroom prior to sailing.

If you wish to dine with other guests who are booked into a different stateroom category you would all need to be booked into the same stateroom category.

For Canadian or Non-US. Citizens and if you are traveling to the US on board one of our ships and you are not staying ashore, you are classed as 'in transit' and can select this during the application process.

Alternatively you can select 'Unknown' and put the name of the ship as the 'Contact'. If you are staying in a hotel in the US either pre or post cruise - you should enter the hotel details.

A passport is required for all of our voyage itineraries. This is a requirement of the countries that you will visit on your holiday. You will not be able to embark the ship without a passport.

Some countries will also require you to hold a visa to enter their country. Some countries will require you to obtain a visa in advance of your cruise and others may issue a visa upon arrival.

Traveling to the United States of America.

The requirements changed on April 1, 2016, therefore you cannot enter the U.S. without an electronic passport. If your passport was issued after October 2006, it should have an electronic chip. Even if your ESTA was previously valid, it will now be invalid from the April 1 following this change if you do not hold an electronic passport.

Carnival Corporation and its brands are committed to the safety, health and well-being of our guests and crew. We are in close contact with public health officials regarding the Zika virus alert that encourages precaution for pregnant women to avoid non-essential travel in impacted areas. Our brands will be providing booked guests with information on the Zika virus prior to their cruise. Pregnant women needing to cancel their cruise will be provided a future cruise credit (for them and their traveling companions) to rebook at a later time. As with any trip, whether by land, air or sea, travelers should check with public health authorities to be informed regarding health matters at the destinations they will visit, and exercise appropriate precautions. Should a passenger want to know more about Zika virus, they should contact their doctor or visit the CDC website at http://www.cdc.gov/zika/index.html. For guests who have questions during their cruise, we encourage them to visit with our healthcare professionals at the ship's medical center.

If you fall ill prior to embarkation and feel that you will be unable to join your cruise, please call our Customer Service Center at (800) 728-6273 or your travel agent if you have booked via one. All cruise cancellation fees apply. Can I transfer my booking to another cruise? No, however if you have purchased Cunard Care you can file a claim with Aon affinity.

If you fall ill on the day of your cruise and are unable to join your cruise, please call our Enroute Desk at (800) 576-1172 from the US or (+44) 0845 071 0300 from the UK. If you are unable to travel, your booking will be subject to fees.

Norovirus is an extremely common and highly contagious virus which causes gastroenteritis (an inflammation of the stomach and intestines). Symptoms of norovirus include nausea, vomiting and diarrhea. Some people may also experience headache, mild fever and abdominal cramps. It is sometimes known as the "24 hour stomach bug." Symptoms usually last between one and three days and generally resolve without treatment or long term consequences. The incubation period of the virus averages about 24 hours and people infected with the illness typically remain contagious for 72 hours after they have recovered.

Please contact the Cunard EnRoute Desk at (800) 576-1172 immediately.

If your flights have been booked directly through the Cunard CompleteAir program we will help you with options for additional flights. When you purchase air directly through Cunard we offer Next Port Protection which will cover the cost of canceling and rescheduling your flights to get you to the next port if necessary. If you booked your flights directly with the airline or through your travel agent, please contact Cunard and advise of the situation and then contact your travel agent or the airline to make additional arrangements.

A title is not considered a name change on cruise only bookings, and can be easily corrected. However, if Cunard CompleteAir has been purchased, the following guidelines must be taken: Cunard's Air Department must be contacted and advised of the title change.

Important note.

Please note that within 7 days of the voyage, we are unable to process name changes/corrections for guests with Cunard Air. The caller should be advised to deal directly with the airlines. Enroute Assistance: 1-800-576-1172 (valid in U.S. & Canada only) Callers outside of the United States and Canada may call 001-661-284-4409.

The Passenger Services Act (often inaccurately/incorrectly referred to as the "Jones Act") prohibits ships of non-U.S. registry from embarking and disembarking passengers at two different U.S. ports. An exception to this general rule allows passengers to be transported between two U.S. ports if the cruise itinerary includes a port call at a "distant foreign port".

Distant foreign ports do NOT include Canada, Mexico, Central America, Bermuda and most Caribbean islands. South America and the ABC islands (Aruba, Bonaire, Curacao) do qualify as distant foreign ports.

Please note that the "Jones Act" governs cargo, not passengers.

With Cunard's White Star Luggage Service™, provided by Luggage Forward®, your bags can be collected from your home and delivered to the ship, and then back home again once you disembark. To schedule your shipment, please visit the Luggage Forward website or call Luggage Forward directly on one of the following numbers:

USA: +1 920 231 5114
UK: +44 (0)33 0808 1294
Italy: +39 06 97629508
France: +33 1 76 54 28 07
Spain: +34 518 88 93 48

With Cunard's White Star Luggage Service™ provided by Luggage Forward®, your bags can be collected from your home and delivered to the ship, and then back home again once you disembark. To schedule your shipment, please visit the Luggage Forward website or call Luggage Forward directly on one of the following numbers:

USA or other: +1 920 231 5114
UK: +44 (0)33 0808 1294
Italy: +39 06 97629508
France: +33 1 76 54 28 07
Spain: +34 518 88 93 48

In addition to the motorcoach group transfer Cunard also offers a private car transfer as well as a private minivan transfer. Please see below for details:

Private Car - Generally a sedan. Can hold 2 persons and 2 pieces of luggage

Minivan - Can hold up to 4 people and 4 pieces of luggage.

When selecting the private transfer please make sure to advise the guest of the number of pieces of luggage. Also please select the correct transfer for their pick up or destination point.

Guests booking their own flights must inform Cunard with their flight details at least 35 days prior to departure in order for Cunard to make appropriate transfer arrangements. Guests should also ensure that Cunard is informed of any flight schedule changes so that the transfer is provided at the correct time. If Cunard does not have these details, transfers cannot be guaranteed. No refund or compensation will be issued in these cases.

All ports are different and some ports require a face to face Immigration Inspection. These will either be conducted on-board the ship or ashore, details of this will be provided once you are on board and are subject to operational requirements.

When transferring between two ships on the same day, there will be a transfer for both guests and their luggage. The transshipping guests must be disembarking/embarking on the same date. The transfers will be organized by the ships and you will be notified on board if this transfer is possible and all further details regarding this.

U.S. Ports.

All guests must disembark regardless of nationality and whether they are in-transit or not to pass through the Immigration and Customs Inspection with CBP (Customs and Border Protection). CBP relates to U.S. cruises only.

The zero count requiring everyone to disembark is a CBP requirement.

Luggage labels will only be available on My Cunard (and not sent in the post) once your cabin number has been allocated. Once your cabin has been allocated an email will be sent to all guests on the booking with an email address to advise luggage labels are available to print.

Please note: All luggage must display another form of identification encase of any damage or missing labels. Any luggage not labeled will not be placed on the conveyor belt.

If you find you are missing your luggage, you should first seek assistance from staff in the luggage hall who will try to locate your luggage. If your luggage has not been located then proceed to the luggage enquiries office (within the luggage hall) and complete a missing luggage form.

After disembarkation is completed we will then look at the luggage that is leftover and the reports of missing luggage and try to work out who has taken the wrong luggage. The guests concerned will be contacted to advise them they may have taken the wrong luggage home.

If you take an item of luggage that is not yours, please contact The Baggage Handling Company who will arrange for the item to be returned to the correct passenger. If you have left your luggage at the terminal, The Baggage Handling Company will return your item at a cost at the same time.

Should you have any further queries regarding missing luggage in Southampton, please contact The Baggage Handling Company or email info@thebaggagehandlingcompany.com.

If you have lost/left luggage at an overseas cruise terminal, please contact Cunard via one of the telephone numbers below (local call charges apply).

UK: +44 0344 338 8641
USA: +1 800 728 6273
Australia: +61 13 24 41
Germany: +49 040 415 33 555

If you have used Cunard's White Star Luggage Service and your luggage hasn't yet arrived, please contact Luggage Forward directly on one of the following numbers:

USA or other: +1 920 231 5114
UK: +44 (0)33 0808 1294
Italy: +39 06 97629508
France: +33 1 76 54 28 07
Spain: +34 518 88 93 48

For further advice, please see My flight luggage has been delayed or lost by the airline – what should I do?

Complimentary internet credit, redeemable against our on board Wi-Fi plans, is granted to our Gold, Platinum and Diamond World Club members.

The amount of credit is based on your membership level:

Gold - $45 internet credit per guest, redeemable against one of our on board Wi-Fi plans.*
Platinum - An additional $35 internet credit per guest, giving Platinum members a total of $80 to redeem against one of our on board Wi-Fi plans.*
Diamond - An additional $55 internet credit per guest, giving Diamond members a total of $135 to redeem against one of our on board Wi-Fi plans.*

*Terms and conditions apply.

For more information on these and other benefits, visit our Cunard World Club page, or visit our Staying Connected page for more information around internet on board.

The price of an excursion depends on several factors, such as the type of experience you take, duration, and whether it includes lunch or refreshments, To see the full range of experiences available on your itinerary, with prices, please log in to My Cunard with your booking reference.

We are currently working on a new shore experience program with a variety of options, to ensure that we have experiences available for all guests to travel ashore and experience the destination as they choose.

Prices are subject to change without notice and may increase before departure. Experiences have limited availability, so it's worth booking early.

You may cancel or amend the majority of reserved excursions at no cost online through My Cunard up to 3 days in advance of sailing. There may, however, be shore excursions that are non-refundable or incur a cancellation penalty or have an earlier cancellation deadline; details of this will be contained in the tour description.

This question may also be useful: What are the shore excursion terms and conditions?

My Cunard is an online portal for personalizing your voyage, available as soon as you have booked.

Logging in to My Cunard is simple, you’ll just need your booking reference, name, and date of birth.

You can use My Cunard to view a whole host of essential information relating to your upcoming voyage, including:

Full voyage itinerary, which will incorporate any pre-purchased products and services.
Visa and vaccination requirements.
Embarkation and disembarkation arrangements.
Shuttle bus information.
Details of on board gift packages.

You can also:

Change your bed configuration.
Amend your evening dining preference (Early Saver and Cunard Fare only).
Provide us with the necessary passport, next of kin and travel insurance information.
Check in online (from 21 days before departure), and print boarding passes and luggage labels.
Print and complete the child registration form, required for parents traveling with children who would like to use the children’s facilities.
Pre-purchase products and services, which are available to book at the approximate dates below:
- Drinks packages and wine collections – Any time.
- Shore Experiences – Up to 1 year prior to departure.
- Mareel Wellness and Beauty – 180 days (just under 6 months) prior to departure.
- Alternative dining venues (not all venues are available to pre-book) – Up to 4 months prior to departure.

Please note that the pre-purchase window closes 3 days prior to sailing. After this time, all further bookings, modifications, and cancellations must be handled on board.

Yes, cruise fares apply to children from the age of 2 to 17 years old at the time of travel.

The first two people in each cabin will be charged an adult fare, regardless of their age.

Guests aged 2 to 17 years who are traveling as a third or fourth guest in a stateroom will receive the relevant third- or fourth-person discount on the full fare stateroom price.

For up-to-the-minute details on any voyage, please check our find a voyage page. Alternatively, you can call Cunard Customer Service at (800) 728-6273, or speak with your Travel Agent.

On our website, you can also find out more about what is included in your cruise fare or learn what activities are available for children on board.

While you can be assured that your table is always reserved within your main restaurant, there are numerous other tempting options. Reserve a table at our alternative fine dining venues.

These are bookable either before you sail on My Cunard or once you arrive on board. Please see our question Can I pre-book dining? for details of which restaurants can be booked on board or before you sail.

All prices are subject to change and are per person, per occasion dining in a Select Dining restaurant.

Queen Mary 2.

Steakhouse at The Verandah - takes influence from both sides of the Atlantic, showcasing Prime USDA grain-finished New York Strip steak, Maine lobster and Alaskan king crab, alongside dishes celebrating British provenance such as Scotch grass-fed dry-aged beef and Salt Marsh lamb rack. Offerings from farther afield such as renowned Wagyu Beef from Australia also feature.

Lunch Menu - $25 per person**
Dinner Menu - $40 per person if booked prior to your voyage via My Cunard, $45 per person if booked on board.

A small supplement is payable on some dishes in addition to the cover charge.

Steakhouse at the Verandah is pre-bookable on My Cunard from 14 days prior to the voyage.

Kings Court - Buffet-style dining throughout the day and into the evening. In the evenings an area of this restaurant becomes a specialty dining area with table service.

Dinner at Kings Court: $25 per person, only bookable on board.

Evening buffet - Complimentary

Queen Elizabeth.

Steakhouse at The Verandah:

Lunch Menu - $25 per person**
Dinner Menu - $40 per person if booked prior to your voyage via My Cunard, $45 per person if booked on board.

A small supplement is payable on some dishes in addition to the cover charge.

Steakhouse at the Verandah is pre-bookable on My Cunard from 14 days prior to the voyage.

Lido Restaurant - Buffet-style dining throughout the day and into the evening. In the evenings an area of this restaurant becomes a specialty dining area with table service.

Dinner at the Lido: $25 per person, only bookable on board.

Evening buffet - Complimentary

Queen Victoria.

Steakhouse at The Verandah:

Lunch Menu - $25 per person**
Dinner Menu - $40 per person if booked prior to your voyage via My Cunard, $45 per person if booked on board.

A small supplement is payable on some dishes in addition to the cover charge.

Steakhouse at the Verandah is pre-bookable on My Cunard from 14 days prior to the voyage.

Lido Restaurant - Buffet-style dining throughout the day and into the evening. In the evenings an area of this restaurant becomes a specialty dining area with table service.

Dinner at the Lido: $25 per person, only bookable on board.

Evening buffet - Complimentary

**Lunch can only be booked on board.

The cover charges are applied to your on board account, which is settled at the end of your voyage. Charges are per person and per occasion dining in a select dining restaurant. Although children are welcome to dine in these restaurants, we do not have specific menus for children however, requests will be accommodated where possible.

As alternative dining venues can be very popular, should you be unable to meet your dinner reservation, please notify us at least 12 hours before the time of your booking, to avoid the $8.00 cancellation charge. A cancellation charge will not be applied if transferring to a different time/date.

Booking on board.

You can also make your reservation once on board by speaking to the Maître d, or via our new on board digital planner, My Voyage.

Whichever way you choose to make your reservation we suggest you make your booking as soon as possible to avoid disappointment.

You can view menus via My Cunard (before boarding) and My Voyage (when on board).

IVA (VAT) is European tax legislation applicable when travelling within the EU.

Due to European VAT regulations Italian and Spanish IVA (VAT) tax is payable during your Mediterranean Fly Cruise.

The Italian and Spanish IVA (VAT) will be due in different circumstances, please read on for details.

Information on when this tax is payable will be communicated to you on board via the ship’s newspaper.

Due to European VAT regulations, Italian IVA (VAT) at a rate of 22% is payable during your Mediterranean Fly Cruise when starting and ending your voyage in an Italian port. This is due to the ship not calling at a port outside of the EU during this period.

Italian IVA (VAT) of 22% will be payable on the following on board items:

Goods purchased in the on board shops
Photo gallery
Products purchased in the spa (it does not apply, however, to treatments and services in the spa)
During the week where IVA will be charged you will be unable to purchase liquor and tobacco products to take home.

Due to European VAT regulations, Spanish IVA (VAT) at a rate of 10% or 21% (depending on the items purchased) is payable during your Mediterranean Fly Cruise when starting and ending your voyage in a Spanish port. This is due to the ship not calling at a port outside of the EU during this period.

Spanish IVA (VAT) of 10% will be payable on the following on board items:

Bars
Restaurants – Select Dining Cover Charges
Room Service Menus
During the week where IVA will be charged you will be unable to purchase liquor and tobacco products to take home.

Spanish IVA (VAT) of 21% will be payable on the following on board items:

Goods purchased in the on board shops
Photo gallery
Products purchased in the spa (it does not apply, however, to treatments and services in the spa)

Prices displayed on board are exclusive of Italian and Spanish IVA and therefore an additional 10% / 21% / 22% will be added to the advertised price upon purchase. The IVA (VAT) will be itemised separately on your receipt.

Pre-cruise information is sent to the lead guest on each booking approximately one month to one week prior to sailing.

The booklet will be sent to the lead guest on the booking, as long as there is a complete address in the booking at the time of posting. Rest assured all information in the booklet will also be emailed to the lead guest, and is accessible on My Cunard and our preparing to sail web pages.

Self Service

There are self service launderettes on board which are complimentary with washing machines, washing powder (you may bring your own personal washing powder if you wish), tumble dryers and ironing facilities which are available from around 7.30am until 9pm (subject to change).

Launderettes can be found in the following locations:

Queen Elizabeth & Queen Victoria - Decks 4, 5, 6, 7, 8

Queen Mary 2 - Decks 4, 5, 6, 8, 10, 11

Queen Anne - Decks 1, 4, 7, 8

Specialist cleaning services

Wet cleaning is a professional, aqueous cleaning process for sensitive and non-washable garments. The wet cleaning process was invented in 1991 by Kreussler & Co GmbH in cooperation with Miele. Wet cleaning avoids the use of chemical solvents. Environmental groups and the United States Environmental Protection Agency have indicated that such alternative ""wet cleaning"" methods are better for the environment than chemical solvents and proponents of wet cleaning state that these methods can be used without shrinking or otherwise damaging garments that typically require dry cleaning.

Typically, wet cleaning involves the use of a professional wet cleaning machine using water, biodegradable soaps and conditioners, and various types of pressing and re-shaping equipment that may be specialized for many different fabric and fibre types. The most important aspect of successful wet cleaning is experience and knowledge of different types of fabrics and proper ways to finish garments by operators

According to the Environmental Protection Agency (EPA), wet cleaning is the most environmentally sensitive professional method of garment cleaning. It does not use hazardous chemicals, it does not generate hazardous waste, nor does the process create air pollution and it reduces the potential for water and soil contamination. The specialized detergents and conditioner used in the wet clean process are milder than home laundry products.

Will I Need a Visa?

Together with our preferred visa provider CIBT we are pleased to provide you a simple online solution to all your World Cruise visa requirements at www.cibtvisas.co.uk/cunard.

· Details of required documentation needed to support your applications

· Application forms available for you to print out and send to CIBT

Please note the online portal will replace our previous postal information pack and this information applies to British passport holders who reside in the UK at the time of the application. Your visa requirements may differ if you do not hold a British Citizen passport, should this be the case, you can contact the relevant embassy or consulate for advice. Alternatively you can contact our recommended visa service CIBT on 0207 620 6487. Be sure to advise that you are travelling by sea, as your visa requirements may be different to the standard advice supplied for air travel.

Fines may be imposed if you travel without the correct documentation and it is important we point out that it is your responsibility to ensure you have the correct documents prior to travel or when in transit to the countries included in your itinerary. Failure to have the correct documents will result in denial of boarding or repatriation, in line with government regulations. Please be sure to check your itinerary and obtain the visas required for the specific countries you will be visiting during your cruise. Visas are required when embarking/ disembarking or staying on board.

Visa requirements for British Citizens in possession of a full British Citizen Passport

The below is correct at time of publishing and pertains to UK and Republic of Ireland (ROI) passport holders and should be used for guidance only. Please note, some "British Isles" passports issued in the Isle of Man or the Bailiwicks of Jersey or Guernsey, do not have the same visa exceptions as a full UK passport and guests holding either of these passports should check this with CIBT specifically for the countries they are visiting on their itinerary.

CIBT are experts in visa and passport arrangements and can provide visas online at www.uk.cibt.com/cunard or by phone 0207 620 6487.

Any visa that is obtained on board are charged in dollars, this will be converted to Pounds Sterling (and charged at the conversion rate of the day) to your on board account.

Visa Information - Your Responsibilities

Please note that there may be a visa requirement for your cruise and it is the responsibility of each guest to ensure that they are in possession of all travel documents required for their itinerary. Guests who do not possess the proper documentation may be prevented from boarding their flight or ship or from entering a country. In some cases this may lead to large fines which you will be required to pay and/or immediate repatriation to your home country at your own expense. Please ensure you check your requirements carefully before you travel to avoid unnecessary expense and inconvenience. Please also ensure you read the Important Information below:

Important Information

When applying for your visa you must ensure that all guests' full names are exactly the same as they appear as in their passport. If there is any difference, you may be refused entry onto your flight/cruise.
Passport and visa requirements may change and vary by destination. We regret we cannot accept any liability if you are refused entry onto any flight, cruise or into any country, or otherwise suffer any difficulties or incur any costs as a result of not having the correct passport and/or any required visa(s).
It is your responsibility to ensure that you are in possession of all necessary travel and health documents before departure. You must pay all costs incurred in obtaining such documentation. Certain Port Authorities may require photo identification when you depart the ship during the cruise. We strongly suggest that you take photocopies of your passport information page with you in addition to but separately from your passport itself and that you carry the photocopy with you each time you depart the ship in order to minimise any inconvenience this may cause and to provide an official means of identification whilst ashore in case it is required or due to loss/theft of your passport.
The information is correct at time of publishing and is subject to change at any time. UK passport information applies to British Citizens, holders of another UK passport must check with the relevant authority. There is often a stipulation on having a minimum amount of validity left on your passport and a number of clear pages in order to gain entry, which can be up to a 6 month requirement. Again, please check with the relevant authority.
With the exception of Russia (St Petersburg), please note that if there is requirement to obtain a visa prior to travel for a particular country, and a guest chooses to not disembark the ship, then the guest is still required to obtain the necessary visa.

Schengen Visa - Non-European passport holders may require a Schengen Visa for entry into Continental Europe. The United Kingdom is not a Schengen State member*. British Citizen passport holders do not require a Schengen Visa. Please ensure you check your entry requirements for Europe prior to embarkation.

* Schengen State members are: Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain and Sweden.

For all other countries, please contact the relevant embassy for details.

Visas obtained on arrival:

Country - Approximate cost (where applicable)
Egypt - No charge

Indonesia - $35
UAE - No charge

Visa application time scales

Visa time scales may be longer during periods such as Christmas and/or when embassies are closed. In addition, your own personal circumstances may affect timescales quoted. We recommend that you obtain your visa as early as possible.

Disclaimer

Visa and passport information can change so it is important that you recheck your passport and visa requirements no later than 3 weeks prior to your holiday departure. The information provided on this site was correct at the time of publishing and is subject to change at any time. It is your responsibility to travel with the correct travel documentation.

Australia

If your itinerary includes Australia, you will be required to obtain an e Visitor or Electronic Travel Authority (ETA). Whether you are staying on board, going ashore, in transit, embarking or disembarking. You must ensure your Australian visa is valid for your entry into Australia.

Please note - the Australian Government require the majority of guests over the age of 75 years to partake in a medical before issuing any visa. Our recommended visa service, CIBT are unable to assist you in your application if you fall into this age group and you will therefore need to send your passport and medical reports directly to the Embassy.

Canada

British citizen passport holders who travel to Canada by AIR will need an Electronic Travel Authorization (eTA).

Entry requirements for other methods of travel (land, sea) have not changed. If you are travelling by land or sea, you won’t need an eTA when you enter Canada, therefore this will not apply to our guests calling at Canada on one of our cruises.

However, if you are joining in Canada and arriving by air you should visit the dedicated website (http://www.cic.gc.ca/english/visit/visas.asp) to check if an eTA will be required.

Cape Verde

If arriving by sea no visa is required for the visit to Cape Verde as the ship is classed as 'in transit'. If you are embarking/disembarking in Cape Verde you must obtain a visa prior to travel.

China

A 15 day free visa stay is available to all in transit guests (guests who sail in and out of Shanghai on the same vessel). Please note that restrictions apply:

Guests have to participate in a tour (at least 2 people) organised by travel agencies that are legally registered in China. These can be ship organised tours or independent tour agencies. The ship will apply for the 15 day free visa stay for tours booked on-board. If you have booked an independent tour please ensure your travel agency applies on your behalf. Please note: guests are not allowed to leave the tour group (even to join another vehicle) and special approval will have to be obtained in case of an emergency.
The visa free stay is valid for the duration of the tour(s) and you will have to leave Shanghai on the same day with the vessel.

If you wish to go ashore independently in Shanghai a Chinese visa is required. Guests without a valid Chinese visa and without an organised tour booking will be detained on-board for the duration of our stay in China.

Please note: China has introduced the collection of fingerprints for those guests wishing to obtain a Chinese visa, therefore a visit to the Chinese Embassy is required when obtaining a Chinese visa.

Those guests (of 51 different nationalities) starting their cruise or ending their cruise in Shanghai are entitled to make use of the 144 hour Chinese visa exemption but only if the following conditions are met:

Your stay in China is within Shanghai city, Jiangsu province or Zhejiang province, and not exceeding 144 hours (6 Days). You either have an onward flight confirmation to a 3rd country (outside China) or a cruise ticket confirming that the next port of call is outside China
Your arrival/departure is via one of the below mentioned entry/exit points and you are able to hand-over a copy of your onward travel arrangements to the Chinese Officials on arrival or the Ship staff when finally disembarking (Ship staff are required to present documentation 48 hours in advance to our Shanghai agents)

· Shanghai Pudong international airport

· Shanghai Hongqiao international airport

· Shanghai railway station

· Shanghai Wusongkou international cruise terminal

· Shanghai port international cruise terminal

· Nanjing Lukou international airport

· Hangzhou Xiaoshan international airport

Remember that the 144 hours is from the moment you arrive in China to the moment you leave Chinese Territories. If you have any pre or post cruise hotel stays booked in China or your onward itinerary includes additional Chinese ports, you will need to make sure that your time shoreside, and on board does not take you over the 144 hour limit, if it does you will require a visa.

Please note: If you are not staying in one of the above mentioned areas or not arriving/leaving from the mentioned exit/entry points you will need to obtain a Chinese visa.

Also this exemption does not apply to guests travelling in and out of Shanghai on the same vessel. (In transit guests) as those guests will be able to make use of a 15 day free visa stay, but only when booked on an organised tour.

Dominican Republic

If entering Amber Cove by sea there are no visa requirements. If entering the Dominican Republic via air, a tourist card must be obtained on arrival at the airport.

Egypt

A Quick Stamp visa for Egypt will be issued upon the ship’s arrival in Egypt. Therefore, you are not required to obtain an Egyptian visa in advance of your cruise. There is currently no charge for the Quick Stamp Egyptian visa.

India

Guests visiting India by ship are required to have a valid Indian visa, whether you intend to go ashore or remain on board the ship. India has introduced electronic visas (E-visas) which are now accepted at the ports visited by Cunard. To obtain your E-visa, please visit https://indianvisaonline.gov.in/evisa/tvoa.html.

Please bring a print out of your E-visa confirmation showing ‘GRANTED’ at check-in for immigration purposes. You will also be required to show the print out when attending immigration checks on arrival into India. Please ensure the information on your E-visa confirmation matches your passport information. Guests who arrive without a valid Indian visa will be denied boarding.

Please note: Cunard requires all guests visiting India to obtain a visa in advance whether they intend to go ashore or remain on board the ship. This position has been taken to protect guests from any restrictions that are imposed by the Indian authorities, in the unlikely event of having to disembark the ship in India due to an emergency or for any other reason.

An Indian tourist visa (sticker in passport) is also acceptable should you wish to obtain this instead, however the E-visa is easier to obtain and less expensive.

Please be aware that visas will be processed by Indian Immigration officials on arrival into your first Indian port which may delay going ashore. Please allow time for this when planning your day.

Indonesia

Transit Visa stamps for Indonesia are compulsory and will be issued upon the ship’s arrival, whether you are staying on board or going ashore. You do not need to obtain these visas in advance of the cruise. The current cost of the visa is $35 and will be charged to your on board account. If you are joining your cruise in Indonesia you may need to purchase a visa on arrival at the airport.

New Zealand

International travellers, who are Visa Waiver nationals, may enter New Zealand without a visa after obtaining an approved New Zealand Electronic Travel Authority (NZeTA).

Please note that all guests travelling with an NZeTA must present a print out of a successful NZeTA application at check in

Obtaining NZeTA approval, for most travellers, will be simple and easy. To apply for your NZeTA, please follow this link to the NZeTA application website https://nzeta.immigration.govt.nz/.The cost of obtaining an NZeTA is currently NZ$12.00 (however this is subject to change at any time) and payable during the application using a credit or debit card.

Approved NZeTA applications are valid for a period of two years or until the passport expires, whichever comes first, and multiple trips to New Zealand without the traveller having to reapply for another NZeTA.

When applying for you NZeTA, a tourism levy of NZ$35 must also be paid which is valid for the same length of time as the NZeTA.

Should you require assistance applying for your NZeTA, our preferred Visa provider, CIBT are available on 0207 620 6998.

Oman

Visa stamps for Oman are compulsory and will be issued upon the ship’s arrival by the local Port Authorities, whether you are staying on board or going ashore. There is currently no charge for the visa stamp.

South Africa

Although visas are not required please note that your passport should contain two blank passport pages for the South African entry and exit stamps. Prior to applying for visas for other countries, please ensure you have adequate blank pages to allow for these stamps. Should you have limited blank pages, Cunard strongly suggest you obtain a replacement passport before applying for your visas.

Parents travelling with children into or out of South Africa will be asked to show the child’s unabridged (full) birth certificate. Where only one parent is accompanying, parental or legal consent for the child to travel (e.g. an affidavit from the other parent, a court order or – if applicable – a death certificate) will be required. Further requirements for children travelling unaccompanied or with adults who are not their parents may apply, for more information; contact the South African High Commission or the South African Department of Home Affairs.

Please see the question - What are the regulations for travelling to South Africa with children?

Turkey

Cruise ship guests who are joining the ship in Turkey or are leaving the ship in Turkey to travel home are required to obtain an e-visa prior to travel. If you are visiting Turkey as part of your cruise itinerary but are not joining the ship in Turkey or disembarking to travel home, a visa is not required.

To obtain an e-visa for Turkey please visit https://www.evisa.gov.tr/en/ for further information and the official channel for applying for the e-visa

Guests of all nationalities are required to have at least 60 days validity on their passport from the day they enter Turkey. Guests who are either embarking or disembarking (beginning or ending) their cruise in Turkey and therefore require a visa, need to ensure their passports have at least 180 days validity otherwise the visa will not be issued.

United Arab Emirates

Transit Visa stamps for Dubai are compulsory and will be issued upon the ship’s arrival, whether you are staying on board or going ashore. You do not need to obtain these visas in advance of the cruise. If you are joining your cruise in the United Arab Emirates you may need to purchase a visa on arrival at the airport.

United States of America (and territories)

International travellers, who are nationals of Visa Waiver Program (VWP) countries, may enter the USA without a visa after completing an Electronic System for Travel Authorization (ESTA) – please see the instructions for how to apply at the end of this section. You may check to see if you are eligible for this programme by visiting https://esta.cbp.dhs.gov/esta/. Some of the conditions for entry into the VWP are listed below, however if you do not hold a full British Citizen passport or a passport from another country eligible for the VWP, your situation may be different and you should check to ensure you have the correct documentation for your holiday.

Obtaining ESTA approval, for most travellers, will be simple and easy. To apply for your ESTA, please follow the link to the ESTA application website at https://esta.cbp.dhs.gov/esta. A third party, such as a relative or Travel Agent, is permitted to submit an ESTA application on behalf of a VWP traveller. The cost of obtaining an ESTA is currently USD$14.00, this is subject to change at any time. All payments must be made directly to the official Department of Homeland Security ESTA website above using a credit card or debit card. Please do not use any other website as they may charge you a higher fee for the same service.

Please note a biometric passport is required when applying for an ESTA. Kindly present at check-in a copy of your ESTA confirmation as evidence for Immigration purposes. Please ensure the information on your ESTA confirmation matches your passport information.

British Subject* passport holders are required to obtain a full US visa prior to travel.

* These are mostly people who were born in British India before 01/01/49 and did not become citizens of India, or who were citizens of Eire and British subjects before 01/01/49 and have made a claim to retain British Subject

Cunard’s top priority is the health and safety of guests and staff, and we are constantly liaising with governments and official health bodies to plan for the future. Find out more on our Sailing with Confidence page.

As a result of Covid-19 (coronavirus), Cunard has paused its operations. Guests who were due to sail have been offered 125% Future Cruise Credit (FCC) to use on a future booking, or to enhance an existing booking. Find out more about our pause in operations on our Travel Health Advisories page: here you can also find more details on refunds and how to use your FCC. Alternatively, see our dedicated Your Questions Answered page.

During our pause, we are trying to bring Cunard to our guests at home with an array of inspirational articles. You can find these here, or you can create an account with us to receive them by email.

Your 125% Future Cruise Credit will be automatically applied to each individual named on the booking against their Cunard World Club number. Once your FCC is available, you will have until December 31 2021 to redeem it in full against the cost of a cruise of your choice.

Our suspended itineraries have affected many guests, and adding FCCs to our systems takes time. We ask for your patience while we continue to process these, and apologize for delays.

For more information regarding FCC and our pause in operations, see our dedicated Your Questions Answered page.

If you have left property on board please complete our email form, selecting 'Lost property' as the topic, on our Contact us page, ensuring that you complete all fields. We will contact you within four to eight weeks to advise whether or not your item has been found.

Please note that due to the volume of lost property, safety and hygienic reasons, only the following items will be returned:

Jewelry, binoculars or watches (found in stateroom)

Electrical items including tablets, e-readers, computers, laptops with/without chargers, cameras, camcorders, mobile phones, chargers found with an electrical item

Handbags (non-hold luggage), clutch bags, purses and wallets (found in stateroom with an identifiable item within)

Passports, unless contacted on the day of departing the ship, will be immediately handed to the relevant Consulate Office.

Where possible items found on board and not traceable to a guest will be landed ashore to potentially be reunited if identified by the owner. All other lost property items will be disposed of on board appropriately, after the end of the voyage.

How long does it take to return lost property?

Depending on the location of the ship and when items are landed ashore, it can take a minimum of eight weeks for our Lost Property team to receive, catalog and post found items. International postage times may vary. Please note a nominal charge will be made to cover administration and postage costs.

The collection of items in person is available only with a prearranged appointment.

What happens to unclaimed lost property?

Items will be kept for three months after being landed by our shore Lost Property team. If unclaimed, we reserve the right to dispose of or donate the items to approved charities.

These have been developed with guidance from our global medical and public health experts and scientists and in close coordination with UK government agencies and US Centers for Disease Control and Prevention (CDC), as well as CLIA (cruise industry body). We also worked with Bureau Veritas, a world leader in testing, inspection and certification.

This will help us to ensure that we are fully compliant with the UK Government, UK Chamber of Shipping and other recognized and relevant standards as required to protect the health and well-being of crew, guests and the communities we visit.

The program will include simulation exercises to audit all aspects in practice. For more information on Cunard's return to sailing, visit our Covid-19 hub.

We strongly recommend that you take out comprehensive cruise vacation insurance including cover for emergency evacuations and medical expenses related to Covid-19 when you sail with us.

We would also recommend your policy includes cover for travel, cancelation and curtailment and full cover for any and all pre-existing medical conditions worldwide, or as a minimum, in the countries you are due to visit.

While we hope you never have to use it, having appropriate travel insurance will ensure you’re able to relax and enjoy your vacation with the peace of mind that you’re protected should you need it.

Please visit our Covid-19 hub for the latest information.

It is understood that those with certain pre-existing medical conditions or of a certain age may experience more severe symptoms should they contract Covid-19 (coronavirus). We strongly recommend that you review the US Government guidance prior to making travel arrangements; this can be found at:

https://www.cdc.gov/coronavirus/2019-ncov/need-extra-precautions/people-with-medical-conditions.html

Unfortunately, we will not be able to accept guests who require supplementary oxygen, medical ventilatory support or dialysis (more details on these can be found below).

We are so sorry to have to make this change, but we need to follow new industry procedures for the protection of everyone on board. If you are unsure or have concerns, we’ve produced a medical advisory note for you to discuss with your doctor.

Supplementary oxygen (including via oxygen concentrator) – To comply with health and safety regulations there is a limit on board for how much oxygen we can store. Unfortunately, as we will be increasing our own supply of oxygen on board we will be unable to carry additional supplies for individual guests.

Mechanical ventilatory support (except for overnight CPAP for sleep apnea, guests who only require overnight CPAP for sleep apnea can travel) – the mechanical ventilators that we hold in the medical centers on board need to be retained for medical center use, therefore we would not be able to support if the guest’s equipment fails.

Dialysis – This requirement presents a time-critical need for treatment, if we are not able to access replacement dialysis equipment/fluids if needed this brings about a significant risk to the guest.

If you have any existing medical conditions, we advise you to discuss your travel plans with your doctor.

Please visit our Covid-19 hub for the latest information.

We recommend that guests wear masks on board however, on most voyages, masks are only required in the medical center. Certain voyages may require guests to wear a face mask and have additional testing on board due to enhanced requirements.

Some destinations may also require you to wear masks when ashore and we recommend taking one with you whenever you disembark the ship. Your mask must cover your nose and mouth and be of a good quality (ideally medical grade). Re-usable masks should be washed regularly, and visors and face shields aren’t accepted as a substitute for a face mask.

Certain voyages may require guests to wear a face mask for the first few days of their voyage.

Our protocols are subject to change, and may do so on your sailing, as we continue to work with our experts and with government bodies across all the destinations we visit to ensure all of our practices evolve in line with the latest advice. If you’ve already booked, we’ll let you know of any changes before your voyage. In the meantime, for more information on Cunard's return to sailing, visit our Covid-19 hub.

Guests will be able to go ashore independently but must adhere to the specific Covid-19 protocols in each destination. However, as restrictions in each destination are changeable, and some destinations may only allow cruise line organized experiences ashore, we highly recommend you purchase Cunard shore experiences prior to travel to ensure you always have the option to explore each destination.

We organize testing that may be required to go ashore in various destinations on your itinerary. These tests will be available to purchase on board (at a cost of $25 per antigen test per person and $35 per PCR test per person). Currently the majority of ports we will be visiting this year do not require entry testing. For full details, see our A-Z list of port entry requirements for our upcoming voyages.

If you test positive for Covid-19 within 10 days of your vacation, or are not permitted to travel following completion of the Health Declaration either pre-cruise or at the terminal, you will unfortunately not be allowed to travel. Please contact your travel insurance provider at your earliest convenience to claim for any associated loss. The booking confirmation issued at the time of booking serves as proof of the vacation cost. We encourage you to keep hold of all booking documentation to assist you with your claim. If you need any further information, please don’t hesitate to contact us or your travel advisor.

We will automatically refund any pre-cruise purchases made through My Cunard.

If you booked your voyage as part of a wider vacation package please contact your travel provider for information relating to their policies in place should you be denied boarding.

All guests and crew will be required to follow enhanced health and well-being measures to protect everyone on board on these voyages. These have been developed with guidance from our global medical and public health experts and scientists, and in close coordination with UK Government agencies.

You can view our full list of protocols online. These protocols are subject to change, as we will continue to work with our experts and with government bodies to ensure all of our policies evolve in line with latest advice.

For more information on Cunard's return to sailing, visit our Covid-19 hub.

We are pleased to offer kennel services for cats and dogs on Transatlantic Crossings on board Queen Mary 2, departing from Southampton. Hamburg and New York. Unfortunately, other animals are not permitted.

The kennel service includes food and water bowls, dog biscuits, dog coat, fleece blanket, and a free portrait taken on board.

Pets are not permitted in guest staterooms or public areas (excepting service animals), however the kennels are open several times a day for visiting; check on board for details.

Restrictions.

This service is only available on Queen Mary 2 Transatlantic Crossings, embarking./disembarking from Southampton, New York or Hamburg.

Transfers are not available to guests who use the kennel program; this includes guests using Cunard Air.

Some breeds are unfortunately not permitted in the kennels due to their size. These include Afghan, Curly Coated Retriever, Bloodhound, Gordon Setter, Borzoi (Russian Wolfhound), Great Dane, Briard, Greyhound, Irish Wolfhound, Irish Setter, Mastiff, Deerhound, New Foundland, Doberman, Pyrenees, St. Bernard, Saluki, Weimaraner, Bull Mastiff and Malamute.

For further details, including weight and size restrictions, health requirements and cost, please call the Customer Service Department on (800) 728-6273.

How to book.

To book one of our on board kennels, please call one of the numbers below, or email kennels@cunard.com to check availability.

0345 355 3355 (2pm to 9pm), if calling from the UK
0044 808 234 3096, if calling from Germany
1(800)7286273, if calling from the US

A deposit must be paid at the time of booking. We will also require the following information about your dog/cat:

Breed
Name
Pet Height (from floor to top of shoulder)
Pet Length in inches (from tip of nose to base of tail)
Pet weight in pounds
Pet Age at time of sailing
Pet Gender

The safety and security of our ships is paramount and, as such, you are prohibited from carrying certain items onto our vessels. Security screening of you and your baggage will be conducted each time you board the ship and if you are found in possession of any of these items they may be permanently confiscated. This list is not exhaustive and any other items may be refused at the discretion of either the Port or Ship security staff.

The following items (this is not an exhaustive list) will not be allowed on-board:

Any illegal narcotics/drugs including synthetic and designer drugs
Medical marijuana (including CBD oil)
All firearms including replicas, imitations and their components
Air, BB or pellet pistols or rifles
Any other projectile-weapon (e.g., paint ball guns)
All ammunition
All explosives, including imitation explosives and devices
Electric streamers
Fireworks, flares, pyrotechnics
Sharp pointed weapons including throwing stars
Knives with a blade longer than 2.75 inches / 7cm, any blade length that is prohibited by local laws/regulation and all concealed bladed weapons such as belt buckle knives, cane and umbrella knives/swords, pen knives, credit card knives, etc
Open razors or scissors with a blade longer than 2.75 inches / 7cm
Skean Dhus or Kirpans
Spears or spear guns
Crossbows, crossbow bolts and long bow arrows
Blunt weapons including knuckle dusters, brass knuckles, clubs, coshes, batons, flails or nunchaku
Items containing incapacitating substances (e.g. gas guns, tear gas sprays, mace, phosphorus, acid and other dangerous chemicals that could be used to maim or disable)
Flammable substances and hazardous chemicals
Any other item made, adapted or intended for use as an offensive weapon
Stun devices
Items not supplied by the Company containing any kind of heating element, such as but not limited to: immersion heaters, heating blankets, clothes irons, water heaters, coffee machines with heating / hot plates, etc.
Any remotely controlled or autonomously flying devices, toys or drones
Electric bicycles
Self-balancing hover boards, air wheels, scooters, or Segways
Compressed gas tanks, bottles, cylinders including dive tanks, propane tanks and aerosol cans
Emergency Position Indicating Radio Beacons (EPIRB), ham radios, communication scanners, hand-held radios, wide-band receivers, satellite phones, transformers, lasers and laser pointers
Inflatables – with the exception of children’s swimming aids
Medical gas bottles are allowed in connection with a certified medical condition but cannot be packed in baggage. Oxygen cylinders must be delivered to the pursers’ office and stored in a designated safe area
Any items or amounts of currency prohibited by customs regulations
Balloons - As part of our Ocean's Alive program and our continued commitment to do everything we can to help protect our environment and wild/marine life, we no longer use or allow balloons of any kind on board Carnival UK ships

Regardless of port of embarkation, as per our current policy, where 2 doses of a vaccine are required for a full course, you can:

mix 2 different types of vaccine from the above list, for example Oxford/AstraZeneca and Moderna
have the 2 vaccinations under 2 different approved programs, for example Australia and Japan, UK and USA, France and Canada. However, you must be able to show proof of vaccination for the full course.

For full details of our Covid-19 vaccination and testing policy, including a list of accepted vaccines, please visit the relevant section on our preparing to sail webpages.

Standards of transport vary considerably throughout the world. Air-conditioned coaches are not available in some countries, whilst in others local buses are the best that can be provided. Please also bear in mind that cars, taxis or mini-buses may also be used at some ports where coaches are not available, or are limited. Guests are asked to take care when boarding and disembarking vehicles particularly bearing in mind that some vehicles have high steps.

If you test positive for Covid-19 while on board, you will need to isolate for your well-being and the well-being of other guests.

We’ll move you to a dedicated stateroom, with a balcony where possible, and we’ll make sure you’re well looked after with full room service, a choice of three meals a day, free access to TV channels, and a complimentary laundry service.

Vaccinated close contacts of guests who test positive while on board are not required to go into isolation, but additional testing and other protocols, such as in-stateroom dining, and mask wearing outside your stateroom, may apply.

As you’ve unfortunately tested positive for Covid-19, you have the choice to either disembark the ship at your scheduled port of disembarkation (we do recommend you continue your isolation ashore) or stay on board to complete your period of isolation. Once you have tested negative you can disembark at the next port of call. You will need to liaise with your insurers to book and pay for any alternative accommodations, flights and transfers.

Our dedicated medical teams will also be on hand to take care of you, either for the duration of your required isolation period or until the next port of call when you will debark.

We strongly recommend that US and Canadian guests purchase travel insurance due to Covid illness. To learn more about CunardCare® Travel Protection, click here. You should contact your travel insurance carrier immediately so they may assist with travel arrangements and open a claim for any associated expenses. Otherwise please contact Cunard at your earliest convenience upon your return.

Guests will be able to make a complimentary call from the ship to their insurance provider to advise of their disembarkation and should email their positive test result to them as soon as possible. Our dedicated support team will provide ongoing support to any guests in these circumstances.

We will provide you with complimentary internet and calls to help you with this important step. 

Any instances of positive cases on board will be managed by our onboard medical teams in conjunction with the local port authority to determine the best course of action.

However, if your insurance doesn’t cover your required disembarkation arrangements, we will organize and pay for your isolation stay and journey home.

We are pleased to offer two plans under our Cunard Guest Wi-Fi service. Both plans are available on all our ships and can be purchased at any time during your voyage.

The Essential Plan.

The Essential Plan is ideal if you want to stay in touch via email and social media. You can stream your favorite music playlists and share your vacation highlights via text and images. We also offer computers for guest use in our on board libraries, which are internet-accessible for those with this plan.

$24 per 24 hours or
$18 per 24 hours when purchased for the full voyage.

The Premium Plan.

The Premium Plan includes everything from the Essential Plan, and also offers video streaming and video calls at significantly faster connection speeds.

$36 per 24 hours or
$24 per 24 hours when purchased for the full voyage.

To purchase on board, open a browser on your device and log on to the ship's Wi-Fi, following the instructions, or purchase via My Voyage. Visit the onboard library (or ConneXions, if you are sailing on Queen Mary 2) for assistance in connecting. Alternatively, book before you sail by calling us on (800) 728-6273.

For more information about our internet packages, visit our Staying Connected page.

At Cunard we are taking action to protect the environment and invest in our communities and people to deliver positive impact – not just for today, but for the long term. Our sustainability agenda supports the United Nations Sustainable Development Goals.

We’ve invested in a broad range of voluntary energy reduction initiatives including lighting, heating, ventilation, air conditioning, heat recovery technologies, waste processing equipment and water-saving technologies without impacting the guest experience.

All main engines on Queen Anne will be installed with Advanced Air Quality Systems.

For Britannia guests, there are now three choices of dining time. The Early Dining (6.00pm) and Late Dining (8.30pm) options are ideal for guests who prefer to dine at the same time, same table, with the same dinner companions and service team every evening.

The Open Dining option is available for guests who wish to have flexibility in dining time. Open Dining is available from 6.00pm, with last orders at 9.00pm. Guests can make reservations on board either on the day, or for other days of their voyage.

Reservations.

Reservations can be made via our on board digital planner, My Voyage, or by calling 38000. Guests may also dine at any time without a reservation, although there may a wait for a table during busier periods. If a table is not immediately available, guests may be given a pager so they can enjoy a bar or lounge nearby until their table is ready. Guests may also join a virtual queue via My Voyage.

Does my fare type impact my dining choices?

The fare booked with determine priority given to dining preferences.

Cunard Fare: Priority allocation for dining time and table size
Early Saver: Guests record their dining preference pre voyage, details confirmed on board
Late Saver: Dining time and details confirmed on board.

Will I have the same table and server?

Guests booked on Open Dining will have a different table and service team each evening.

Does Open Dining apply to breakfast and lunch?

Open Dining and the ability to make reservations only applies to dinner. Breakfast and lunch in the Britannia Restaurant will continue to operate a walk-in service.

Am I able to request to join other tables to meet other guests?

Yes. Guests will be able to request a shared table when making a reservation or on arrival.

To find out more about dining at the Britannia Restaurant, please click here.

In the rare and unfortunate event of delayed or mislaid hold luggage, it is your responsibility as the flight passenger to contact the airline directly to register for luggage tracing.

This applies even if Cunard booked the flights on your behalf, as we will not have the baggage locator code you received when checking your bag into the plane’s hold.

To register for luggage tracing, you’ll need to phone the airline’s customer service team or visit their website, where you’ll need to provide:

Flight booking reference (also called airline locator code) – found on your booking confirmation or on My Cunard (if we arranged your flights)
Name on the booking
Baggage locator code – on slip received when checking your bag into the plane’s hold

After registering for luggage tracing, please retain the delayed baggage report number issued by the airline.

Cunard has no power to prevent any luggage from being delayed by the airline and cannot arrange luggage tracing on your behalf, but we will do our utmost to support any guests experiencing issues. For assistance, you can call Cunard via one of the telephone numbers below (local call charges apply).

UK: +44 0344 338 8641
USA: +1 800 728 6273
Australia: +61 13 24 41
Germany: +49 040 415 33 555

Keep your information safe.

To get your holiday off to a flying start, we recommend double-checking you have all the necessary identification and documentation to hand. Ideally, print out copies of your documentation, so you’re well prepared even if you experience issues with electronic devices.

As well as the boarding passes for both your flight and voyage, be sure to keep a note of your flight booking reference, which you can use to access flight updates via the airline’s website. If Cunard booked your flights, we will have emailed you your flight details or you can find them on My Cunard.

When you check in your bags before your flight, you’ll be given a receipt slip with a baggage locator code – keep hold of this until you’ve collected your luggage from Baggage Reclaim at your destination airport.

Allow plenty of time.

Even before your voyage embarks, we want you to ease into your holiday without the need to move any faster than your own pace.

If flights weren’t included with your Cunard booking, we recommend that you plan your flight arrival for a day before your voyage embarks.

Ideally, check in online before your arrival at the airport.

Allow plenty of time to reach the airport around two hours before your flight departure time, so you can drop off your bags and have time to relax.

Check you’re in compliance with local rules.

In anticipation of your voyage, pay close attention to any Covid-19 protocols in place at both your departure and arrival airports, as well as the rules the airline has in place for during your flight – these may differ from the protocols in place on board the ship.

Pack your bags in line with the allowances and security requirements of the airline, to avoid any awkward surprises or delays when you arrive at the airport.

Yes, you can play golf on board. Golf nets are available on board, with Clubs (right and left handed) and balls provided. However, Golf shoes are neither supplied nor recommenede due to the plastic 'grass' used. Gloves are also not provided.

You are welcome to bring your own golfing equipment, but please be aware that this would be included as part of your flight luggage allowance.

Golfing Ashore and Experiences

A limited number of golfing shore experiences are available. Where offered, these will be advertised on My Cunard.

Alternatively, we would recommend you arrange golf rounds with a local agent in each destination. Please see the relevant local tourist information website for advice and accurate information.

Equipment will be available for hire at the various golf courses ashore. The charges on these may vary from course to course and are independent from Cunard Line.

From games and sports to children’s teas, there’s plenty for children and teenagers to get involved in. To secure a place for your child or children, please register them via My Cunard in advance of your holiday.

Around 15 days before departure, you will receive an email containing a link to the Children's Club registration form.

Please note that session availability and length may vary. For details of Children's Club events, please refer to your Daily Program or visit the Youth Team once you are on board.

We encourage all children to use our fantastic children's facilities, but we are unable to provide one-on-one support or care. If the child requires such assistance, a parent or carer will need to be present with them at all times.

If your child has a disability and would like to take part in our activity program, please ensure you provide a full account of your child’s needs when registering your child and speak with our Youth Team to arrange a chat with our Youth Manager when on board. We can then do our best to make sure they have a fun and safe holiday.

Children of all ages are welcome on our ships, and our dedicated clubs offer tailored activities and entertainment. These include arts and crafts, sporting activities, play areas, computer games and much more. They can make friends with other children at:

The Play Zone, for 2 to 7 year-olds.
The Kids' Zone, for 8 to 12 year-olds.
The Teen Zone, for 13 to 17 year-olds.

Please note that for operational reasons, age groups may occasionally be mixed.

Young children from 6 to 23 months are welcome to join in the fun, with parental supervision.

Our Youth Team has extensive experience in planning and facilitating a variety of activities for children aged between 2 and 17 years old, and all staff members have had an enhanced DBS check. The Youth Staff will supervise your children, organize events, activities and competitions, and even arrange trips to the theater or cinema on board.

Registering your children.

To make use of the youth facilities on board, you must complete a registration form for your child or children. You can complete this online prior to your voyage via My Cunard. Around 15 days before departure, you will receive an email containing a link to the registration form.

Opening hours.

Children’s club operating hours are subject to change, dependent on voyage itinerary, the ship and the seasonal period. Hours will be clearly advertised and made available on board through the ship’s Daily Program.

Security features.

Our facilities feature secure entry systems to allow authorized entry only. Children aged 12 years and below are required to be checked in and out of their age-specific club by one of their registered parents/carers. This means that only pre-authorized adults will be able to collect your child/children from the clubs. Please ensure that the parents/carers who are collecting the child/children have their ship ID available for inspection.

Guests under the age of 18 years may not sign children out of the youth facilities.

Covid-19 protocols.

To protect the health of everyone on board, the following protocols are in place:

We are currently limiting numbers in the children’s clubs at any one time; we therefore recommend booking as early as possible to avoid disappointment. Registration is available around 15 days prior to departure.

Children will be allocated cohorts with scheduled sessions they can attend throughout the voyage; your child will visit the club with the same group of children and only join the sessions scheduled for their cohort.

In line with our new health protocols, children who are not toilet trained can participate in the children’s clubs, but parents/guardians will be contacted to attend if assistance is required.

Please check our Covid-19 hub for the latest protocols relating to the facilities on board.

As part of the fight against terrorism, international crime and money laundering, regulations in the UK and regulations in the EU require all guests entering or leaving the UK or the European Union with £10,000 or €10,000 or more respectively in cash (or its equivalent in other currencies or easily convertible assets - e.g. bonds, shares, traveller’s cheques etc.) to declare it to the relevant customs authorities of the country which he/she is entering or leaving. If you are likely to need to make a declaration under this regulation please contact the HM Revenue & Customs National Advice Service on 0845 010 9000 or visit www.hmrc.gov.uk for further information on how to comply.

We have yet to categorise the voyages departing between 1 March and 22 April. These will either be categorised as standard voyages or voyages with enhanced restrictions. We will as always be liaising with local governments and ports in the countries we visit to ensure we're complying with the latest advice. The likelihood is that voyages in Asia and voyages that form the latter segments of our round world voyages will be considered voyages with enhanced requirements (and therefore require guests to be fully vaccinated).

Yes. Our state-of-the-art gymnasiums are open to all guests and they are fully equipped with all the latest Technogym cardio and weights machines, as well as most of the fitness equipment you would expect to find in your local gym or sports center.

You must be over the age of 18 to use the gym without supervision (persons over the age of 16 may use the gym if accompanied by an adult).

Each gym is staffed by trained fitness instructors, who are always on hand to give guidance where needed. Personal trainers are also available to tailor bespoke fitness programs for you, to help you reach your fitness goals. Personal training sessions, consultations, and fitness classes may be subject to charges.

Please note: We are unable to offer fitness classes to guests confined to a wheelchair or to those with limited vision.

As you would expect, our spas and salons only use the most lavish beauty products to keep you looking and feeling your best.

The products utilized in our spas include:

Voya
Environ
Shankara
Red Flower
Luzern

The products utilized in our salons include:

Kerastase
Delilah Make Up
Youngblood
Margaret Dabbs
Brickell Men’s

After your appointment is complete you have the option of continuing the benefits of your treatment at home, as all these products are available for purchase on board.

With Cunard, you can travel the world looking effortlessly well-groomed and beautifully polished by taking advantage of the barber services and salon treatments available on board via Mareel Wellness and Beauty.

You’ll be able to indulge in professional hair styling (coloring, waxing or conditioning), nourish your nails with a pedicure, feel rejuvenated with a beauty treatment, or simply book a barber for a quick trim.

Pre-voyage bookings will open on My Cunard 180 days before your departure date and you have up until 3 days before your voyage to place a booking online. You can also book in advance by phoning the customer contact center or you can wait until you are on board.

For more information, please visit our Mareel Wellness and Beauty pages.

We are delighted to introduce Mareel Wellness and Beauty, a holistic wellness and beauty experience that combines Cunard’s expertise in luxury ocean travel with a full range of bespoke and exclusive spa, beauty and fitness services.

On board Queen Victoria, Queen Elizabeth and Queen Mary 2.

Facilities on board vary slightly between ships, but should include:

An indulgent thermal area that offers a variety of heated rooms, including saunas, steam rooms, experience showers, heated beds, and hydro pools.
Comfortable, fully equipped spa treatment rooms, including a couples’ room, where you can indulge in massages, treatments and facials.
A luxurious full-service salon with a wide range of hair and nail services, as well as a professional gentleman’s barber.
A state-of-the-art gym with cardio and weight machines, plus free weights and a full range of studio classes. Personal trainers are also available to help you achieve your goals.

On board Queen Anne.

Queen Anne includes many much-loved features from Mareel Wellness and Beauty shared with her sister ships, along with several new additions.

Full details of the spa facilities on board Queen Anne will be revealed nearer to the date of her first voyage in 2024. For now, you can explore our plans for Queen Anne Wellness and Beauty on board the newest member of the Cunard fleet.

On each Cunard ship, use of the fully-equipped gym and its equipment is free of charge.

We offer a range of fitness classes, such as yoga, spinning, boot camp and stretching, which will incur a small fee, approximately between $12 and $18 per person per class (prices and classes are subject to change). Personal training sessions and consultations are also subject to charges.

All guests can enjoy a dip in the spacious outdoor pools free of charge.

Queen Elizabeth and Queen Victoria also have a complimentary sauna and steam room located in the changing rooms.

Thermal suite passes.

Access to the hydrotherapy pool, sauna, steam room and other wellness facilities in the Aqua Therapy Center will require the purchase of a thermal suite pass.

Thermal suite passes are available for purchase on the My Cunard portal 180 days before your departure date, and you have up until 3 days before your voyage to place a booking online. You can also book by phoning the customer contact center or by contacting the Mareel spa reception desk once on board.

A two-hour thermal suite pass for the Aqua Therapy Center costs $35.00.

You can book the pass online before your voyage using My Cunard, then choose your desired two-hour slot once on board (8:00am-10:00am; 10:30am-12:30pm; 1:00pm-3:00pm; 3:30pm-5:30pm; 6:00pm-8:00pm).

Stop by before breakfast, unwind after lunch, or freshen up before some evening entertainment – the choice is yours.

Queen Anne thermal suite pass.

Details of the thermal suite passes available for Queen Anne are yet to be finalized, but this information will be revealed ahead of her maiden voyage in 2024. For now, you can explore Queen Anne Wellness and Beauty

Please note: all prices quoted are in US dollars (USD $), which is the currency used on board all our ships.

Access to the extensive range of salon and beauty services and holistic treatments in the Mareel spa on board is charged at an additional cost to your voyage fare.

For full details of the spa services and prices on board, please browse our Mareel Wellness & Beauty brochure or our Mareel Wellness & Beauty price list.

Please note: all prices quoted are in US dollars (USD $), which is the currency used on board all our ships.

Salon treatments.

Most of our salon treatments, hair services, and manicures are available, as you will be able to move in your wheelchair in this area, and we can adapt most of the treatments to suit you. Pedicures would not be able to be performed if you cannot move from your wheelchair.

Spa treatments.

Reflexology can be enjoyed, as you may remain seated in your wheelchair for the treatment. Please note that, unfortunately, it is not possible to provide our guests confined to a wheelchair with assistance getting onto the treatment room beds. However, you are welcome to bring a carer with you for assistance.

Fitness classes.

We are unable to offer fitness classes to guests confined to a wheelchair or to those with limited vision.

Thermal suite.

Queen Victoria – There is disabled access to Aqua Therapy Center. Unfortunately, there is no access to the hydro pool, as a hoist system is not available.

Queen Elizabeth – Unfortunately, we are unable to offer access to the Aqua Therapy Center to guests confined to a wheelchair or who use service animals.

Queen Mary 2 – There is disabled access to Aqua Therapy Center. A carer would be granted free access to the Aqua Therapy Center when accompanying a wheelchair-using guest who has purchased a spa package; the carer would not be eligible to enjoy the benefits of the package. It is not possible for us to assist any wheelchair users wishing to get onto the loungers. For the aqua therapy pool, an ADA pool hoist is available, and the spa attendants are fully trained in using the hoist to assist guests.

Queen Anne – Full details of spa facilities on board Queen Anne, including accessibility, will be revealed nearer to the date of her first voyage in 2024.

Queen Anne.

Queen Anne features a steam room, Himalayan salt sauna, dry sauna and cold room. Further details are to be confirmed.

Queen Mary 2.

Steam and sauna rooms are part of the spa; access to the spa incurs a charge. Both facilities are unisex.

Queen Victoria & Queen Elizabeth.

There are separate saunas situated in the male and female changing rooms of the spa that are complimentary and do not need to be booked. The steam rooms are part of the spa; access to the spa incurs a charge. The steam rooms are unisex.

A bathing suit is required; a robe, towels and slippers are provided.

Relaxation lounge.

Our relaxation lounge is the place to lie back and relax, whilst you read your favorite book or sip a cool drink.

Aqua therapy pool.

Let the pure liquid power of moving water in our massage pool dissolve your stress and strains, with neck and back jet massage, cascading waterfall shower and reflexology basins available.

Aromatic steam room.

Breathe deeply and soak in the benefits of penetrating steam infused with pure plant essences in our temperature-regulated aromatic steam room.

Finnish sauna.

Enjoy the health benefits of nurturing heat.

Our traditional Finnish sauna is lined with aromatic Nordic cedar and heated by a hidden stove. Promotes increased circulation relaxes muscles and soothes aches.

Sensory showers.

Cool off with an invigorating overhead spray and water jet shower.

Enjoy cool fog with a crisp scent and cool blue fiber-optic light or unwind with a warm tropical rain shower infused with exotic natural aromas.

A two-hour thermal suite pass for the Aqua Therapy Center costs $35.

You can book the pass online before your voyage using My Cunard, then choose your desired two-hour slot once on board (8:00am-10:00am; 10:30am-12:30pm; 1:00pm-3:00pm; 3:30pm-5:30pm; 6:00pm-8:00pm).

Stop by before breakfast, unwind after lunch, or freshen up before some evening entertainment – the choice is yours.

Please note: all prices quoted are in US dollars (USD $), which is the currency used on board all our ships.

Mareel Massage.

Stimulate circulation and soothe tight muscles with our signature full-body massage, where our gifted therapists adapt their technique to your particular needs and preferences.

Aroma Stone Therapy.

Induce instant relaxation with the weight and radiant heat of smooth basalt stones combined with soothing essential oils to penetrate muscle tissue without overheating.

Bamboo Massage.

Release the build-up of tightness with a blissfully meticulous massage that gets right into the heart of tension. Soaked in oils, bamboo canes are rolled on the body to profoundly address knots and pressure points.

R3 Pain Management Therapy.

Based on the principles of Cryotherapy, a combination of hot and cold treatments stimulates and increases blood circulation. A targeted salt stone massage leaves a light, healing mineral veil on the skin whilst a warming balm and cooling seaweed mask reduce inflammation for dynamic pain relief.

Thai Herbal Poultice Massage.

Discover soothing relief with a rhythmic massage of heated poultices, fragrant with medicinal herbs. Targeted Shiatsu pressure points and energy centers alleviate tension and powerfully relax the muscles.

Deep Tissue Muscle Massage.

Vigorously alleviate sore areas by stimulating blood flow. Prolonged muscle tension is dissolved, helping to release stress, replacing it with a soothing sense of balance.

Swedish Massage.

Sweeping movements and soothing essential oils relax, restore and release muscular tension. Muscles are left feeling stretched, whilst the lymphatic system is re-energized and circulation is improved.

For further information, please read our other massage FAQs: How long does each massage take? or What should I wear to my massage?

Massage sessions last for either 50, 75 or 90 minutes. Certain massage treatments have limited session length options available.

Mareel Massage 50 or 75 minutes

Aroma Stone Therapy 50, 75 or 90 minutes

Bamboo Massage 50, 75 or 90 minutes

R3 Pain Management Therapy 90 minutes

Thai Herbal Poultice Massage 75 or 90 minutes

Deep Tissue Muscle Massage 50, 75 or 90 minutes

Swedish Massage 50, 75 or 90 minutes

Click here for a description of each massage available on board.

We recommend that you wear loose, comfortable clothes that make it easy to dress and undress. For treatments or services that need you to be clothed, shorts and a t-shirt or fitness wear are ideal.

Certain massages involve the application of essential oils, heated poultices or other skin treatments – for such treatments, your massage therapist will ask you to undress to your comfort level. Ultimately, your level of dress is your choice.

We suggest leaving valuables – including watches and jewelry – in your stateroom, not your locker.

Ocean Odyssey is our range of luxurious skin treatments and massages that use marine-based products, such as iodine-rich Bladderwrack algae, sea salt exfoliants, and mineral-packed clay, to cleanse impurities, alleviate stress, and leave you feeling revitalized and refreshed.

Our Ocean Odyssey treatments can be booked individually or grouped together into a signature journey, tailored to your skin’s specific needs. For the ultimate experience, delve into our ‘Taste of the Ocean’ by combining all services:

Pro-Collagen Marine Facial
Sea Soothing Scalp Massage
Seaweed Massage
Restorative Salt Stone Massage

As part of our Ocean Odyssey range of marine-based treatments, we offer a 50-minute Pro-Collagen Marine Facial, which tackles fine lines and wrinkles with Padina Pavonica and Red Coral.

In addition, we have a range of clinically proven technology facials by Elemis that utilize a Biotec machine to increase the skin’s natural cellular energy. These treatments are split into those that provide anti-aging benefits, such as reducing wrinkles and firming skin, and skin solution facials for soothing sensitive skin, renewing radiance or controlling blemishes.

Also on offer are Elemis touch facials, which use touch as a diagnostic tool and a method for prepping the skin to receive actives. Treatments include Elemis Dynamic Resurfacing Precision Peel, Elemis Superfood Pro-Radiance, and Elemis High Performance Skin Energizer for Men.

For more details, please take a look at our facial treatments page

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Our High Performance Skin Energizer for Men, which lasts 50 minutes, is tailored to men’s skin needs and includes a hard-working facial for aging, dehydrated skin, and tired eyes. Steam and extractions decongest and maximize cell regeneration, multi-dynamic facial massage sequences boost circulation, whilst scalp and foot massage provide deep relaxation.

We also offer Pro-Collagen Grooming Treatment with shave, as part of our expert barber services. This 55-minute signature grooming treatment smoothes the skin with a youth-enhancing shave, an anti-aging mini facial, and luxurious face, scalp, hand and arm massages, to leave you looking and feeling revitalized.

Finally, our Elemis Biotec Super-Charger for Men is an anti-aging facial that utilizes Elemis’ globally renowned hands-on treatments to soften and prep the skin to receive actives. Product is applied using a combination of ancient and modern massage techniques from around the world.

Nourishing therapies that relax the body and rejuvenate the skin whilst soothing the mind.

Feel refreshed after the full-body exfoliation of an Intensely Cleansing Salt Scrub
Invigorate and detoxify yourself with a Thousand Flower Detox Wrap
Hydrate and heal thirsty skin with a Body Nectar Nourishing Wrap
Increase smoothness and definition with an Ionithermie Cellulite Reduction Treatment or a Leg Revitalizing Treatment

Prices for body therapy treatments in the spa on board your ship range from $75 to $229, depending on the type and duration of the body treatment.

For full details of the spa services and prices on board, please browse our Mareel Wellness & Beauty brochure or our Mareel Wellness & Beauty price list.

Please note: all prices quoted are in US dollars (USD $), which is the currency used on board all our ships.

Acupuncture is an alternative form of physical therapy treatment, originating in ancient China. Fine needles are inserted into the skin at targeted anatomical points in the body to provide therapeutic or preventative treatment.

The insertion of these needles stimulates nerves under the skin and in the muscles, so it is often used to treat chronic pain and headaches. Traditional acupuncture is based on the belief that the treatment is restoring the correct flow of Qi or “life force” throughout the body.

Acupuncture is not supposed to hurt. The needles are very thin and are used at targeted anatomical points in the body, so insertion usually causes little discomfort. A mild tingling or a dull ache may be felt after the needles have been inserted to the correct depth, but most people would describe the sensation as relaxing or even energizing.

You should not experience any significant pain; if you do, inform the treatment staff immediately.