Frequently asked questions.

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The ship will depart Southampton for sailing in the late afternoon (approximately 4-5pm). Specific departure times will be confirmed once you are on board.

Guests should ensure they check in as per the time provided on their e-ticket to ensure they are on board to attend a safety drill which is carried out prior to departure.

There are recommended check-in times stated on your ticket, which not only help to avoid congestion at the terminal but also ensures that everyone has time to check-in, embark and locate their stateroom prior to departure. The time that check in closes is also stated on the tickets and travel summary documents, which are available from Voyage Personalizer approximately five to six weeks prior to departure.

There are some excellent vantage points around Southampton which are recommended for witnessing our ships coming into or leaving the port.

These include: Weston Shore, Hythe Marina (the Itchen bridge) and Calshot Castle (at the mouth of Southampton Water) – For departures from all terminals.

Mayflower Park or Town Quay – For departures from Mayflower and City Cruise Terminals.

Dock Head or Weston Beach – For departures from Queen Elizabeth II terminal.

The best areas to catch sightings of the ships from the Isle of Wight are Cowes seafront and Ryde Esplanade.

Please see the map below showing most of these locations and the cruise terminals that the ships will depart from.

Soton_Cruise_Terminal_Map

After you have taken your luggage from your car (or alternative transport), porters will assist you in placing your luggage onto conveyor belts which will take your luggage into the terminal before being loaded on to the ship. Suit carriers should be taken as hand luggage as we are unable to accept them through the luggage pods.

All your luggage (except hand luggage) will be delivered to your stateroom and placed outside your stateroom door as soon as possible. Please ensure you have attached your Cunard luggage label to each item. Personalized luggage labels are also recommended but not essential.

Your passport and any valuables or medication should be kept in your possession.

Terminal addresses are:

Ocean Cruise Terminal (approximately 1 mile from railway and coach stations, 5 miles from Southampton airport)

Berth 46/7
Cunard Way
Dock Gate 4, Eastern Docks
Southampton
Hampshire
SO14 3QN

Mayflower Cruise Terminal(approximately half mile from railway and coach stations, 5 miles from Southampton airport).

Berth 106
Herbert Walker Avenue,
Dock Gate 10, Western Docks
Southampton
Hampshire
SO15 1HJ

City Cruise Terminal(approximately half a mile from railway and coach stations, 5 miles from Southampton airport)

Solent Road
Dock gate 8 / 10, Western Docks
Southampton
Hampshire
SO15 1BS

Queen Elizabeth II Terminal(accessed via Dock Gate 4. Approximately 1 mile from railway and coach stations, 5 miles from Southampton airport)

Test Road
Berth 38/39
Dock Gate 4, Eastern Docks
Southampton
Hampshire
SO14 3GG

Your check-in time is stated on your ticket and you should aim to check in as close as possible to that time.

We stagger check in for all guests to ease congestion at the terminal and surrounding roads. However unavoidable circumstances sometimes happen and you may find that you are at the terminal earlier or later than your stated check in time.

While arriving early is not an issue as there is seating and refreshment areas at the terminals (however, please be aware that check in and luggage processing will not start until 11am), arriving later than planned may be a problem, depending on how late you are.

All guests must be on board at least an hour before the cruise departs.

If there is no availability on your preferred cruise, you may, where available, make a waitlist booking.

You may waitlist for more than one grade of stateroom and you may also add a waitlist for a particular grade of stateroom if you have a confirmed booking (for example, if you have booked an inside stateroom and would have preferred an outside stateroom but there was no availability at the time you booked).

Should a stateroom become available, we will contact you to offer the stateroom by email no later than two weeks prior to departure. If a cabin becomes available after this time, we will contact you by telephone. The fare will be confirmed to you when you call to accept the waitlist offer.

Please note that waitlist offers have an expiry date. This will be communicated to you by email at time of offering.

To make a waitlist booking, please call our Customer Contact Center at (800) 728-6273. Please visit our website for contact details.

Different stateroom types are given codes to distinguish them from each other. The first letter of the grade refers to the stateroom type, the second to signify their location on the ship.

The codes for the stateroom types are as follows:

Queen Grill - Q
Princess Grill - P
Club Balcony - A
Balcony - B
Obstructed Balcony - C or D
Oceanview - E
Obstructed Oceanview - F
Deluxe Inside - G
Atrium View Inside - H
Inside - I
Single Inside - K or L

This should then be combined with the location code, deck height and ship location:

A, Mid, Midships
B, Mid, Mid-aft or Mid-forward
B, Upper or Lower, Midships
C, Upper or Lower, Mid-aft or Mid-forward
D, Mid, Aft
E, Upper or Lower, Aft
E, Mid, Forward
F, Upper or Lower, Forward

Neither of the letters in any code will relate to a specific deck. There are some exceptions to the above rules, and staterooms with a metal fronted balcony are coded as BU, BV, BY or BZ. Queens Grill and Princess Grill suites also sit outside this coding and a graded as Q1 to Q7 (Queens Grill) or P1 or P2 (Princess Grill).

From time to time it may be necessary for us to cancel a shore excursion due to operational reasons or if the port has been removed from the itinerary.

While this is regrettable, it is unfortunately unavoidable. If you have pre-booked and paid for an excursion that has been canceled, we will automatically refund the full amount to the card on which you made the purchase within five working days.

Please note once your refund has been completed your card company may hold the refund for a period of time, please speak to your card company first should your refund take longer than seven working days.

If you have booked a shore excursion on board, which would be charged to your onboard account, we will amend your onboard account to reflect the cancellation and no charges will be applied.

If we are able to operate a different excursion you will be advised.

If you have any queries regarding a canceled shore excursion please contact our Customer Contact Center please visit our website for contact details.

For Canadian or Non-US. Citizens and If you are traveling to the US on board one of our ships and you are not staying ashore, you are classed as 'in transit' and can select this during the application process.

Alternatively you can select 'Unknown' and put the name of the ship as the 'Contact'. If you are staying in a hotel in the US either pre or post cruise - you should enter the hotel details.

A passport is required for all of our voyage itineraries. This is a requirement of the countries that you will visit on your holiday. You will not be able to embark the ship without a passport.

Some countries will also require you to hold a visa to enter their country. Some countries will require you to obtain a visa in advance of your cruise and others may issue a visa upon arrival.

Traveling to the United States of America

The requirements changed on April 1, 2016, therefore you cannot enter the U.S. without an electronic passport. If your passport was issued after October 2006, it should have an electronic chip. Even if your ESTA was previously valid, it will now be invalid from the April 1 following this change if you do not hold an electronic passport.

A title is not considered a name change on CRUISE ONLY bookings, and can be easily corrected. However, if Cunard Complete Air has been purchased, the following guidelines must be taken: Cunard's Air Department must be contacted and advised of the Title Change.

IMPORTANT NOTE:

Please note that within 7 days of the voyage, we are unable to process name changes/corrections for guests with Cunard Air. The caller should be advised to deal directly with the airlines. Enroute Assistance: 1-800-576-1172 (valid in U.S. & Canada only) Callers outside of the United States and Canada may call 001-661-284-4409.

Due to U.S. and local customs restrictions, guests may not leave the ship until all luggage is off-loaded. Customs and Immigration inspectors will review the customs declaration form upon which guests have listed all the dutiable articles bought in foreign ports or in the ship's boutique. To avoid having to pay customs tax on previously-owned property upon re-entry, U.S. residents should have a receipt for, or should register with customs prior to departure, their foreign-made cameras, expensive jewelry, video cameras, radios, and other electronic equipment. Customs will issue a certificate of ownership, so you can avoid duty and taxes upon your return. For details, guests may contact U.S. Customs and Border Protection at www.cbp.gov to request a copy of "Know Before You Go". Canadian residents can write to the Customs Office, 333 Dunsmuir Street, Vancouver, B.C. V6B 5R4 for a copy of "I Declare" or can contact their local customs office. U.S. residents returning to the U.S. are allowed a duty-free exemption of $800 per person, which includes the cost of 1 liter of alcoholic beverages (purchased onboard or ashore) for each guest 21 years of age or older.On Cruises calling at ports of the U.S. Virgin Islands, Puerto Rico, or American Samoa, U.S. residents are allowed an additional exemption of $1,200 USD when returning to the United States, including four liters of alcoholic beverages provided you have the proof of purchase from the designated ports. Of your $1,200 USD exemption, no more than $600 USD worth of articles may have been purchased in the islands. Articles acquired in these islands need not accompany you but may be sent to the United States and claimed under your duty-free personal exemption if properly declared. Please note that family members, who live in the same home and return together in the United States, may combine their standard personal exemptions. Children are allowed the same as adults, with the exception of alcohol and cigarettes. Please note that these are current exemptions and are subject to change.Canadian citizens Canadian residents when out of Canada for 48 hours or more, may bring back up to $800 CAD duty-free. It is recommended that guests keep their sales receipts handy for declaring their purchases. Many countries will prohibit you from taking food items ashore in port.

Cunard's White Star Luggage Service™ is the perfect alternative to transporting your luggage through airport congestion and customs. It's also a wonderful option for those who choose to extend their travels pre or post voyage. White Star Luggage Service is provided by Luggage Forward^® For rates, contact White Star Luggage Service in the U.S. or any other location call +1 920 231 5114, from the UK call +44 2033 754769, or visit luggageforward.com/book/cunard. White Star Luggage representatives are available 24 hours to assist you.

Service is available for voyages embarking and disembarking in the following ports:

ATHENS (DEBARK ONLY)
AUCKLAND
COPENHAGEN
DUBAI
FT. LAUDERDALE
HAMBURG
HONG KONG
LOS ANGELES
NEW YORK
ROME
SFO
SINGAPORE
SOUTHAMPTON
SYDNEY
VENICE

Shipments

Shipments are limited to the shipping of luggage containing personal clothing. Items such as toiletries, cosmetics, medication, vitamins, electronics and jewelry are prohibited. Keep these items in hand baggage and carry them personally. Garment bags are acceptable for shipment of clothing provided they fold in half, remain secured in that position, and resemble a piece of freestanding luggage.

Restrictions

Individual shipments may not exceed 108 inches per piece for combined length, width, and height. Weight may not exceed 150 pounds per piece. Should an individual shipment exceed the number of total inches or weight, additional fees will apply and we cannot guarantee timely delivery of shipment. Goods or items purchased during your travels may not be shipped via White Star Luggage as they could be subject to duties and taxes. Any duties and taxes assessed by customs will be billed to you. Items such as cologne, perfume, lighters are prohibited as they are considered combustible. Shipments may not be locked as they are subject to inspection. A complete list of items that cannot be shipped will be supplied, along with terms and conditions, upon reserving this service.

Shipment Value Protection

Basic Value Protection is included in standard rates up to $2,000 per piece

Additional Value Protection may be purchased for $10.00 per additional $1,000 of coverage per piece

Cunard Line will not be responsible for any damage to or loss of luggage or contents. (The Courier) will not be held responsible for damage to guest's luggage (as it is considered the shipping container), loss of or damage to camera or electronic equipment, jewelry, cash, or other similarly fragile and valuable items. Valuable and fragile items should always be hand carried. When shipping valuable sports equipment, we strongly suggest purchasing additional Shipment Value Protection. While an itemized contents list is required for international shipments, we recommend that you prepare an itemized list for domestic shipments as well.

Claims

Any claims for loss or damage pertaining to covered items must be reported immediately to White Star Luggage, who will initiate the claim.

Claims must be submitted per the following schedule:

DHL Shipments - 30 days from the date of pick-up

Federal Express Shipments - 21 days from the date of delivery

Cancellation Policy

Cancellation fees are as follows:

60 Days prior to sailing to scheduled pick-up date $25.00

Once luggage has been picked up on 100% of total charges

When requesting rates or reserving service, please be prepared to provide us with the following information:

Booking Number

Pre-cruise pick-up address and phone number
Post-Cruise ship to address and phone number
Number of pieces to be shipped
Estimated weight of each piece
Declared value of each piece
Credit Card for payment

How the Program Works

Once the reservation has been booked, we will provide you with the scheduled pick-up date for your luggage based on your cruise destination.

Prior to your scheduled pick-up date, we will mail you a packet containing the following items:

Airway bills for each piece of luggage to be shipped

Sturdy airway bill holders and ties for each piece

Customs forms to be completed for International shipments (International shipments also require a copy of your passport to accompany completed customs forms)

A return envelope for shipping copies of customs forms back to Cunard

Detailed shipping instructions

Interior Luggage Insert

Pre-cruise shipments will be picked up as scheduled and delivered to your stateroom on your day of embarkation.

For post-cruise shipments, you will be instructed to follow standard disembarkation procedures, which requires you to proceed through immigration and customs formalities. A drop-off area for White Star Luggage will be located just outside the customs area. You will receive specific instructions onboard regarding your disembarkation and specific drop-off location, as this may vary from port to port.

In addition to the motorcoach group transfer Cunard also offers a private car transfer as well as a private minivan transfer. Please see below for details:

Private Car - Generally a sedan. Can hold 2 persons and 2 pieces of luggage

Minivan - Can hold up to 4 people and 4 pieces of luggage.

When selecting the private transfer please make sure to advise the guest of the number of pieces of luggage. Also please select the correct transfer for their pick up or destination point.

Guests booking their own flights must inform Cunard with their flight details at least 35 days prior to departure in order for Cunard to make appropriate transfer arrangements. Guests should also ensure that Cunard is informed of any flight schedule changes so that the transfer is provided at the correct time. If Cunard does not have these details, transfers cannot be guaranteed. No refund or compensation will be issued in these cases.

All ports are different and some ports require a face to face Immigration Inspection. These will either be conducted on-board the ship or ashore, details of this will be provided once you are on board and are subject to operational requirements.

When transferring between two ships on the same day, there will be a transfer for both guests and their luggage. The transshipping guests must be disembarking/embarking on the same date. The transfers will be organized by the ships and you will be notified on board if this transfer is possible and all further details regarding this.

U.S. Ports

All guests must disembark regardless of nationality and whether they are in-transit or not to pass through the Immigration and Customs Inspection with CBP (Customs and Border Protection). CBP relates to U.S. cruises only.

The zero count requiring everyone to disembark is a CBP requirement.

Cunard Grills guests and Cunard Platinum / Diamond World Club members will receive priority check-in and embarkation in New York and Southampton.

Priority embarkation is available to our Platinum and Diamond World Club members for voyages departing from New York or Southampton where operationally possible.

Priority disembarkation is also available to those in Queens Grill and Princess Grill suites.

Your Cruise E-Tickets only become available once your cabin number has been allocated. Once your cabin numbers have been allocated on both of your booking references you will be able to log on to the Voyage Personaliser and print your E-Tickets. In the Pre Voyage Document packet the guest will receive four luggage tags per booking, shore excursion guide, instructions on how E-Tickets can be retrieved, as well as new voyage details, visa, vaccine and other important information. This mailing will be sent from Southampton, England approximately 70 days prior to voyage departure.

Preliminary and Final Documents may be issued or reissued via the standard methods described above until 22 days before sailing.

Within 21 days of sailing, documents will only be issued or reissued at the specific request of the TA/Direct Guest. If this is the case, manual documents will be created and sent by the Cunard Documentation department.

Correct names of all guests

There is an assigned stateroom

Complete mailing address to send documents to

Collection of full payment on booking

Complete ALL 3 pages of immigration information for all guests in the booking

Is there a route sector change on the booking? If so, NO DOCUMENTS WILL BE ISSUED. Guests will appear on the ships manifest.

If the booking was created within 21 days of sailing, advise the guest that the booking is categorized as a "no document booking" and only manual documents can be requested.

Advise the caller their request will be processed within 48 hours (Monday Thru Friday) and generic documents will be sent from Cunard. The guests sail date will determine the method of mailing.

Fill out Survey. Only call the documentation department within 7 days of sailing (x13037) to request manual documents

A new cruise booklet will not be issued; however, you will be able to print new labels from the Voyage Personaliser after 24 hours. All etickets and luggage labels will need to be printed prior to day of sailing as the Voyage Personaliser will be shut off within this period.

Luggage must display another form of identification in case of any damaged or missing labels. Any luggage not labelled will not be placed on the conveyor belt.

Pre-printed luggage labels will be included in your pre-voyage mailing booklet which will be sent to U.K guests approximately 4 weeks prior to departure as long you have not opted to create your own e-brochure.

If you have elected to create your personalized e-brochure these can be downloaded from the Travel Documents section on Voyage Personalizer approximately 40 days prior to sailing.

Luggage labels will only be available once your cabin number has been allocated. Once your cabin has been allocated an email will be sent to all guests on the booking with an email address to advise luggage labels are available to print.

Please note: All luggage must display another form of identification encase of any damage or missing labels. Any luggage not labeled will not be placed on the conveyor belt.

Payment error has occurred

Whilst trying to make your payment an error has occurred. Please try again. If you continue to experience problems completing your payment please contact us at 800-528-6273 (Travel Agents) or 1-800-728-6273 (Direct Guests) where someone can assist you.

Cruise has sailed

It appears the sail date for your booking has passed.

Booking has been cancelled

This booking has been cancelled and Cunard does not display cancelled bookings. Please contact the cruise line directly for assistance with this booking.

Incorrect booking reference

We cannot find a booking with the booking reference you have supplied. Please try again. If you continue to experience problems with your booking reference please contact us at 800-528-6273 (Travel Agents) or 1-800-728-6273 (Direct Guests) where someone can assist you.

Problem processing card details

We are unable to process the card details you have entered. Please edit your card details and try again. If you continue to experience problems completing your payment please contact us 800-528-6273 (Travel Agents) or 1-800-728-6273 (Direct Guests) where someone can assist you.

Unable to process payment

We are unable to process your payment at this time. Please verify your card number, your address and that you have sufficient funds available to make your payment and try again. If you continue to experience problems completing your payment please contact 800-528-6273 (Travel Agents) or 1-800-728-6273 (Direct Guests) where someone can assist you.

Unable to retrieve booking

We are unable to retrieve your booking for you. Please check the details you have entered and try again. If you continue to experience problems accessing your booking please contact us 800-528-6273 (Travel Agents) or 1-800-728-6273 (Direct Guests) where someone can assist you.

System is unavailable

System is temporarily not available, please try again later, or contact us at 800-528-6273 (Travel Agents) or 1-800-728-6273 (Direct Guests) where someone can assist you.

Balance has been paid

We are pleased to confirm that the balance for your holiday has been paid in full.

In addition to the motorcoach group transfer Cunard also offers a private car transfer as well as a private minivan transfer. Please see below for details:

Private Car - Generally a sedan. Can hold 2 persons and 2 pieces of luggage

Minivan - Can hold up to 4 people and 4 pieces of luggage.

It may be possible to change your booking to take advantage of the latest promotion. Please be aware depending on the fare you have booked it may not be possible on your new booking to secure the same benefits and terms and conditions as on your previous booking.

If you are happy with the alternative promotion you can either:

Cancel & rebook the same cruise under the standard terms and conditions

Transfer your booking to a new cruise under the standard terms and conditions

By calling our Customer Contact Centre on (800) 728-6273 or your travel agent.

Pre-voyage Documents for guests who have not chosen to go green and print them online will be sent directly to the guest's address as shown on the booking.

Bookings without the address information will have the pre-voyage documents sent to the travel advisor.

In the Pre Voyage Document packet, the guest will receive four luggage tags per booking, shore excursion guide, instructions on how E-Tickets can be retrieved, as well as new voyage details, visa, vaccine, and other important information. This mailing will be sent from Southampton, England approximately 70 days prior to voyage departure.

If there are two guests who live at different addresses & against one booking reference, both guests will receive a copy. (As long as at the time the information is posted both guests have different addresses against their booking).

Please note guests traveling on other promotional fares will not receive the above via post, this can be viewed via the Voyage Personaliser.

US and Canadian Residents are not required to purchase Cunard Care/Insurance. However, a Cunard cruise is a time to relax and forget your cares — all of them. This is made easier when you include CunardCare Passenger Protection in your plans. With CunardCare, worry less about the unexpected, even if you have to cancel due to an unexpected illness. If you have CunardCare, you have a package of travel protection benefits and services designed for cruise guests. CunardCare Passenger Protection is comprised of the following: the CunardCare Cancellation Fee Waiver, the CunardCare Travel Insurance and the CunardCare Worldwide Emergency Assistance Services, designed for our guests.

If you have questions regarding CunardCare, please call Aon Affinity at 1-800-323-3153. To obtain your state-specific Certificate of Insurance providing the terms, conditions and exclusions of the certificate, visit www.affinitytravelcert.com/docs/nwecpr01.

All complimentary benefits as part of the Cunard Fare are fixed and do not increase/decrease if you were to change your cabin grade (changing to a higher or lower grade of cabin).

If you have booked at a time where we offered on board spending money, in addition to the Cunard Fare benefits, the amount can increase/decrease if you were to change your cabin grade. This can be the case if, for example, you were to upgrade your cabin.

Please note that this will not apply to any complimentary or reduced fare upgrades. Should you receive a complimentary or reduced fare upgrade, the amount of benefits will not increase.

To see if you have opted in to create your own personalized eDocs, simply log on to Voyage Personalizer and then select "Your Holiday Information" from the "Travel Documents" menu. If you can select items to print, this means that you have opted into create your own personalized eDocs.

Please note - Late Saver or other promotional fare bookings and bookings made within 21 days of departure will be automatically opted in to create eDocs.

eDocs and Automatic eDocs are pre-cruise information which you can download via Voyage Personalizer. They include general information about your cruise and ship, life on board, useful things to know, port information along with shore excursion information, visa & vaccination information, gift & celebration collection & luggage labels.

If you have opted to create your own eDocs (you do this by downloading the above information via Cruise Personalizer), you can revert this by calling our Customer Contact Center at 0344 338 86480.

Some fares are automatically opted in to view all pre-cruise information this way. This is part of the booking conditions and cannot be reversed.

Pre-cruise information is sent to the lead passenger once a stateroom has been allocated, approximately four weeks prior to departure date; however all pre-cruise information is accessible via My Cunard approximately 12 weeks prior to departure.

Should you wish, you can request another copy to be sent to you (excluding those on Late Saver or other promotional fares) by calling our Customer Contact Centre on (800) 728-6273.

If your booking is with a travel agent, please check with them to see if it has been sent to your travel agent.

If a guest lives overseas but has a U.K. address, we can book them directly (as a U.K. booking). However, if a guest lives overseas and does not have a U.K. address, this must be booked through the international team.

This must be booked under their U.K. address and the guest must be made aware that, in the event of a medical landing or emergency, we will only repatriate them to their U.K. address.

U.K. Terms and Conditions apply.

Insurance

The guest must have insurance with the adequate level of medical coverage. Most insurance policies will only cover you for medical repatriation to the country you have booked the holiday through (the U.K.) but they would need to check this with their insurance provider.

Bookings made on the Cunard Fare will have their cabin allocated where possible approximately 42 days prior to sailing. Should you make a booking after this date, you will be allocated a cabin between approximately 14 - 28 days prior to sailing.
Bookings made on the Early Saver Fare will have their cabin allocated where possible approximately 28 days prior to sailing, but can be up to the day before.
Bookings made on the Saver Fare will have their cabins allocated where possible approximately 14 days prior to sailing, but can be up to the day before.

Changing allocated cabin

Cunard /

Early Saver Fare - Once allocated, we should not offer a cabin change; however, if it is to resolve a customer service issue, please speak to your Team Coach for authorization.

Saver Fare - Cabin allocated will be in the grade booked or higher and once allocated, guests do not have the option to change it.

After D-14, new guarantee bookings will usually be allocated on a daily basis.

The last time we will berth guarantees is the day before sailing for any late bookings.

Luggage Labels

Only once a cabin has been allocated can luggage labels be printed via Voyage Personalizer.
Cabins will be allocated as per the above time scales, which means guests will be able to print luggage labels in time for their cruise
If a cabin has not been allocated (which will be rare), guests can use their passport and booking reference to confirm their booking at both the luggage labeling facility and check-in
If guests are unable to access their luggage label before departure, there will be a labeling facility at the Terminal. We recommend luggage should arrive pre-labeled to facilitate speedy service

A Future Cruise Deposit (FCD) allows guests to secure the onboard booking benefits to apply to a future booking without having to commit while on board.

Benefits

By securing an FCD you will receive Onboard Spending Money when you make your next booking*

Onboard Spending Money:

6-9 nights on board
Grill Accommodation = $200 USD
Balcony Accommodation = $150 USD
Inside / Outside Accommodation = $100 USD

Sailings of 10 nights or more
Grill Accommodation = $400 USD
Balcony Accommodation = $300 USD
Inside/ Outside Accommodation = $200 USD

*You do not have to take your cruise within this year. The FCD has to be applied to a booking within 1 year. We recommend taking a look at our Find & Book page to help you find your ideal holiday.

The OBC is based on nights spent on board and does not include travel to and from the vessel.

Onboard spending money can be spent in the onboard shops, bars, spa and shore excursions.

Cost

Each Future Cruise Deposit costs £50 per person and payment is taken via a credit / debit card. You can purchase Future Cruise Deposit(s) via credit / debit card by visiting the Future Voyage Sales desk on board.

When you come to book your next cruise holiday, the £50 you paid for your FCD will be deducted from your deposit amount and you will be required to pay the difference (to make up the 15% deposit which includes any flights, hotels and transfer packages). The FCD will show as a payment received against your new booking.

Please note some fares will be required to pay the full balance at the time of booking. These types of fares are not combinable with FCDs.

This benefit is available exclusively to you during your cruise and it is not available for purchase afterwards.

Who can purchase an FCD?

FCDs can only be purchased by guests traveling on board. Guests traveling on board cannot purchase an FCD for a friend or family member that is not also traveling.

Validity

FCDs are valid for 1 calendar year. The FCD should be applied to a future booking within the calendar year. If the FCD is not used within this timescale, the FCD is canceled. The life of the FCD cannot be extended and refunds of unused FCDs are not available.

How to book

The Future Cruise Deposit (FCD) is added to your Unique Reference Number (also known as URN or Cunard World Club membership number) ready for when you come to place your booking.

Once you have chosen your cruise you can book by speaking to our Customer Contact Center at 0344 338 86480 or by speaking to your Travel Agent.

You will need to quote your unique reference number (also known as a URN or Cunard World Club membership number) at the time of booking to ensure Future Cruise Deposit is applied to your booking.

Terms & conditions

Each person on the booking must have an FCD in order to secure the OBC
FCDs are loaded against the guest’s URN. When you have decided on a cruise, this can be booked either through a Travel Agent or directly with Cunard Line. It doesn’t have to be made through your existing Travel Agent.
Combinable with the Cunard Fare and Early Saver Fares only (subject to the cruise of your choice being available)
Can only be made on board
They are non-transferable and cannot be transferred between brands (e.g. between Cunard Line and P&O Cruises)
They may only be used against new bookings
They can be used against a cruise of any duration or value
Future Cruise Deposits cannot be redeemed against Net Rate, Puncture Rate, Late Saver or any other promotional fare
*Must be used within 1 calendar year of the date of creation
Cunard Line standard booking conditions will apply
onboard spending money cannot be redeemed for cash
Cannot be refunded or transferred if you cancel your booking
Each person on the booking can only use one FCD. You cannot have more than one FCD per person on a booking. If there are two people on a booking, they must each purchase an FCD in order to receive the benefits.

A Redress Number is a unique number you can obtain from the U.S. Department of Homeland Security if you share the same name as someone on the U.S. watchlist and have experienced difficulties during your travel screening when crossing U.S. borders.

A Redress Number is a unique number that helps TSA eliminate watch list misidentification.

To apply for a Redress Number go to: https://trip.dhs.gov/.

On Board

On your final night onboard you will be asked to pack your luggage and leave it outside your stateroom.

We recommend that you do not pack valuables, fragile items, and medication. Your luggage will be taken from outside your stateroom and will be waiting for you to identify and reclaim in the cruise terminal.

For fly cruises, your luggage will be transferred to the airport (if you have flights booked with us).

In the Cruise Terminal

Arriving into Southampton:

Your luggage will then be transferred ashore and will be placed in deck order making it easy to locate. There will be porters available to assist you and there will also be trolleys for you to use.

When traveling on a back to back voyage:

We would ask you to place all small loose items in your suitcase/bags and leave your clothing hanging on the hangers. Our Assistant Housekeeper would then transfer all your belongings/clothing to your new stateroom.

If you find you are missing your luggage, you should first seek assistance from staff in the luggage hall who will try to locate your luggage. If your luggage has not been located then proceed to the luggage enquiries office (within the luggage hall) and complete a missing luggage form.

After disembarkation is completed we will then look at the luggage that is leftover and the reports of missing luggage and try to work out who has taken the wrong luggage. The guests concerned will be contacted to advise them they may have taken the wrong luggage home.

If you take an item of luggage that is not yours, please contact The Baggage Handling Company who will arrange for the item to be returned to the correct passenger. If you have left your luggage at the terminal, The Baggage Handling Company will return your item at a cost at the same time.

Should you have any further queries regarding missing luggage in Southampton, please contact the The Baggage Handling Company or email: info@thebaggagehandlingcompany.com.

If you have lost/left luggage at an overseas cruise terminal please contact our Customer Contact Center at 0344 338 86480.

If you have a future booking then please visit the Voyage Personalizer to make any amendments.

However, if you do not have a future booking please visit the Cunard members area and once signed in you can amend your address. Please note you will need to register for an account the first time you use the online members area.

Alternatively please call the Contact Cunard Customer service at 1800 728-6273 and one of our Personal Cruise Experts will be able to make the amendments to your records.

Guests & travel agents will receive an email at approximately 40 days prior to embarkation, informing them that their eTicket is available, with reminders to generate, print and bring their eTickets to check-in. The email contains direct links to the Voyage Personaliser for ease of access - Early e-tickets are not available. Your E-Ticket will only be available to print from Voyage Personaliser through the Travel Documents section, once you have completed your personal immigration details and your cabin number has been assigned to you. If you are less than 40 days to departure and you have not yet received an email advising your E-Ticket is available and you have completed your personal immigration details and your cabin has been assigned please call our Customer Contact Service at Phone Numbers: 800-528-6273 (Travel Agents) or 1-800-728-6273 (Direct Guests) or your travel agent.

This means that your stateroom has yet to be allocated. You are guaranteed to be allocated, at least, the grade of stateroom you have booked. This could be situated on any one of the decks that offer that grade of cabin and can be allocated at any time from the date of booking until the day before sailing.

For example, you may book a BC grade guarantee stateroom, which means you will be allocated at least a BC grade stateroom or higher, which could be situated on any deck.
If you have a preference of stateroom grade and where you would like to be positioned on the ship, you will need to book this stateroom. We are unable to take any requests for cabin location when booking on a guarantee basis.

You may make a new booking on board with the Onboard Cruise Sales Managers.

You may only book either directly or by using your original Travel Advisor who made the booking you are traveling on.

The first two guests on each booking receive Onboard Credit, the amount of which is dependent on the length of the voyage and the type of stateroom booked.

Sailings of 6-9 nights:

• $200 per person credit in Grill categories

• $150 per person credit in Balcony categories

• $100 per person credit in Inside & Outside categories

Sailings of 10-24 nights:

• $400 per person credit in Grill categories

• $300 per person credit in Balcony categories

• $200 per person credit in Inside & Outside categories

Full World Voyages and Voyages of 25 nights or longer:

Onboard bookings for the Full World Voyage or Voyages 25+ nights will receive a 3% discount and a 10% deposit with no additional payment due until final payment.

Onboard Sales bookings are combinable with standard Cruise Sale programs. Offer is not combinable with custom group quotes, Net/Net Fares, Flash, Sailing Soon Savings, Consultant, Interline, Incentive, Negotiated, Friends & Family Fares, Flash Promotions, Last Minute Deals and other fares offered inside final payment.

Future Cruise deposits expire four years from the date of issue and are fully refundable.

Onboard Credit or discount only applies to the lower berths.

** Please note, single guests paying a single supplement will receive double Onboard Credit. For example, if they book a Grill stateroom on a 6-9 night voyage, they will receive an Onboard Credit of $400.

The Voyage Personalizer is an online tool which is available 24 hours after a booking is confirmed.

You can use Voyage Personalizer to view a whole host of essential information, relating to your customer and their cruise including:

Full voyage itinerary, which will incorporate any pre-purchased products and services
Visa and vaccination requirements
Embarkation and disembarkation arrangements
Dress code information
Shuttle bus information
Little Luxuries information

You can also:

Amend bed configuration
Amend evening dining preference (Select Price and Cunard Fare only)
Collate and print an eBrochure
Provide us with all of the necessary passport, next of kin and travel insurance information
Retrieve and print E-Tickets and Luggage Labels
Print and complete the Cunard registration form, required by those traveling with children who would like to use the children’s facilities
Pre-purchase products and services:

Product	Approximate on sale date
Shore excursions	6-8 months prior to departure
Select Dining Venues N.B - not all venues are available to pre-purchase	120 days before sailing
Spa N.B - you cannot pre-purchase Spa for Queen Mary 2	120 days before sailing

Please note, the pre-purchase window closes 3 days prior to sailing. After this time, all further bookings, modifications and cancelations must be handled on board.

We require a minimum of 72 hours’ notice to arrange a gift (the order can be made pre- or mid-cruise as long as the order is made 72 hours prior to the date you wish the gift to arrive), with the exception of flowers, where the notice period may vary.

To place an order please call our Customer Contact Center at 0344 338 8631. All gifts must be paid for at the time of placing the order via credit card or debit card.

The majority of our gifts can be arranged for a date of your choice, which will be required from you at the time of placing the order. Please ensure that there is sufficient time (all gift orders require at least 72 hours' notice prior to delivery with the exception of flowers, where the notice period may vary) for the recipient to take advantage of the item you have purchased.

There are certain items that can only be booked for the day of departure, so if the cruise has already sailed you may need to choose an alternative. For more information, please see the Gifts and Celebrations section.

Should you need to cancel your booking, any pre booked gifts, packages or shore excursions including pre paid Internet will be refunded when the booking is cancelled.

Land Tours and certain shore excursions (please see - <a title="Is there a cancellation charge for shore excursions?" href="mfxanswer:on-shore/canx_shorex">Is there a cancellation charge for shore excursions?</a>) are non refundable or have different refund terms, therefore please check with our Cunard Customer Service before making the cancellation.

To cancel your booking, please contact Cunard Customer Service at (800) 728-6273 or speak to your travel agent.

Children who are under 2 years old at disembarkation, traveling in a 3rd or 4th berth will not pay a fare to sail, however they will still be assessed the Taxes, Fees and Port Expenses. Any child regardless of age sailing in a first or second berth will pay full fare.

For up to the minute details on any voyage, please check our <a href="http://www.cunard.co.uk/cruise-search/book-a-cruise/">Find & Book page, call Cunard Customer Service at (800) 728-6273, or speak with your Travel Agent.

Please visit our <a title="Cunard Whats included" href="http://www.cunard.co.uk/cunard-experience/why-cunard/whats-included/">What's included page to find out more about what is included in your cruise fare and question <a title="What facilities are available for children on..." href="mfxanswer:life-on-board/childrens_club">What facilities are available for children on board ?

For guests in a group of 16 people* or more, we can offer a group booking promotion. The terms and conditions and benefits available will depend on the size of the group, therefore, for full details, please call our Customer Contact Centre please visit our website for contact details.

(* minimum group size to be 16 guests occupying lower berths)

Group bookings are combinable with Cunard Fare and Early Saver Fares but not combinable with Late Saver or Other Promotional F

If you are receiving an error message when inputting your personal details page please check you have not entered alphanumeric symbols such as +, (, ). Please ensure you have entered the correct format for your telephone number. This should be a standard eleven digit numerical number: E.G: 08954221111.

If you are experiencing further difficulties please call please call our Customer Contact Centre on 0843 374 0000 (Calls cost 3p per minute plus your telephone company’s network access charge)

If you have booked in the US, Australia/New Zealand or Germany we would advise you contact your travel agent or call Cunard via the numbers below:

US: 1-800-728-6273
AU/NZ: 13 24 41 (AU) and 0800 543 431 (NZ)
DE: +49 40 415 33 555

First and foremost, the guest should be directed to immediately advise an airline representative at the airport that he/she is a cruise passenger destined for sailing that day. Typically, airlines are able to arrange alternative flights at the airline counter for passengers to continue with their travel to the point of embarkation. Upon learning their new flight arrangements, passengers should immediately contact Cunard with the new flight information. UK Contact: En-Route Delays Guests may call the following UK phone number: 44-0-845-071-0300 - available 24 hours a day.

German, Austrian and Swiss guests may call 00800-180-84-180 for assistance.

En-Route Assistance - CREW For CREW enroute issues, please direct the crew member to contact the following number:

The emergency number (out of office hours) is :

1-310-418-6386 or ext. 32830 internally

Pre-voyage Documents for guests who have not chosen to go green and print them on-line will be sent directly to the guest's address as shown on the booking.

Bookings without the address information will have the pre-voyage documents sent to the travel agents.

In the Pre Voyage Document packet the guest will receive four luggage tags per booking, shore excursion guide, instructions on how E-Tickets can be retrieved, as well as new voyage details, visa, vaccine and other important information. This mailing will be sent from Southampton, England approximately 70 days prior to voyage departure.

Please note guests traveling on other promotional fares will not receive the above via post, this can viewed via the Voyage Personaliser.

No discount is given when you book consecutive voyages.

However when booking a logical voyage, which consists of 2 consecutive cruises sold as 1 voyage, with 1 booking reference and usually has a letter at the end of the cruise number (e.g. M123A) you can typically expect a saving as you are booking 2 holidays as 1, compared to if you were to book the 2 voyages individually.

If you were to book two or more consecutive voyages not classed as logical voyages, no discount is given. An air credit may be applicable when booking two consecutive fly cruises if one of the flights is not needed. For example, if you booked two consecutive Mediterranean fly cruises, the flight that would bring you home after the initial cruise wouldn't be needed, so a deduction from your fare might be applicable.

Please note that air credits only apply to the first two guests in each cabin.

Please visit our Find & Book page, speak to our Customer Contact Center at 0344 338 86480 or your travel agent to make a booking.

Please note that if traveling on consecutive cruises some elements of your initial cabin set up will only be provided when you embark on the first of your consecutive cruises.

Cunard is pleased to offer special military personnel onboard credit program. This program is available to active military, retired military and disabled military veterans with proper identification in the following service divisions: United States Army, Navy, Air Force, Marines, Coast Guard, National Guard or Reserves, Canadian National Defence, United Kingdom Military Personnel, Royal Australian Navy, Army, Air Force, and Royal New Zealand Navy, Army or Air Force.

Cruise length Onboard Credit amount per qualified passenger

6 days or less: $50 USD
7 - 13 days: $100 USD
14 days or longer: $250 USD

Restrictions.
This offer is good for the qualified military person only and does not apply to third/fourth-berth passengers. This offer is combinable with other Onboard Credit offers. This offer is non-transferable. This offer cannot be used for casino credits/charges and gratuities. This offer is combinable with most cruise fares. Some restrictions apply. Applications to receive this benefit must be made no later than 14 days prior to the cruise departure date

For any questions regarding this offer, contact (800) 728-6273.

To request this benefit, please download and complete the application and submit together with a copy of the required proof of eligibility indicated below. Please ensure that documentation provided has the Social Security Number blacked out and it is not visible.

Submit via e-mail, fax or mail.
Email: militarybenefit@cunard.com
Fax: (661) 753-1394
Mail: 24303 Town Center Drive, Santa Clarita, CA 91355 U.S.A.

Requests will be handled within 7 days. Once your request has been processed, an updated booking confirmation will be forwarded to your travel advisor.

Yes, you can cancel your voyage. Please see the following cancellation schedule:Voyage Length 30 nights or less

Voyage Length 30 nights or less Number of Days before Sailing Cancellation Fee

120 to 91 25% or Deposit Amount

90 to 61 40% of full fare

60 to 31 50% of full fare

30 to 15 75% of full fare

14 days or less or non-appearance 100% of full fare

Voyage Length 31+ nights

Number of Days before Sailing Cancellation Fee

150 to 121 30% or Deposit Amount

120 to 91 40% of full fare

90 to 64 50% of full fare

63 to 43 75% of full fare

42 days or less or non-appearance 100% of full fare Reduced Deposit Cancellations: For those guests booking a reduced deposit promotion, the initial cancellation fee or "deposit amount" will not exceed the deposit required/paid at time of booking. Details below.

Voyage Length Cancellation Period Before Sailing Cancellation Fee

Less than 31 nights 120 - 91 days Reduced deposit amount

Less than 31 nights 90 days or less Standard cancellation fees apply

31 nights or longer 150 - 121 days Reduced deposit amount

31 nights or longer 120 days or less standard cancellation fees apply

The E-Ticket is a ticket for both the voyage and any flight, scheduled or chartered, booked through Cunard. No additional flight documentation is required.

It is increasingly important when travelling abroad, especially to destinations outside of Europe, to travel with proof of return arrangements. All guests should arrive at check-in with their E-Ticket documentation and their valid passport and any visas required to travel.

You may find the following question useful; where can I find information about my flight?

Guests are strongly recommended to visit their healthcare provider to discuss their personal travel plans. Please take a copy of your itinerary including pre/post voyage travel with you so a full risk assessment can be made and appropriate malaria prevention advice given.

There is a risk of malaria in the following ports of call:

Queen Elizabeth - Alotau, Rabaul, Papua New Guinea
Queen Victoria - Puerto Quetzal, Guatemala
Queen Mary 2 - Mormugao, India

We do not encourage food and drink to be brought on board, as we would like to think that all your culinary desires are more than adequately catered for on our ships.

We recognize that there may be particular favorites or special dietary requirements that you may need to enjoy a holiday.

In limited circumstances we would allow you to bring food and beverages on board, but please note the following:

Perishables are not permitted: although there are fridges in cabins these are not temperature monitored and we cannot guarantee that they will keep foods at the correct temperature for safety. All items must be strictly for personal consumption, kept wrapped or sealed and not allowed to create any risk to health or likelihood of pest infestation in cabins or any other areas. Personal items may not be cooked for you on board, stored in the main shops or in any food room refrigerator or freezer.
You are advised to carry such items on board yourself rather than placing in your check in luggage to avoid any damage in the loading process.

On Queen Elizabeth and Queen Victoria, the Concierge desk can be found at the Grills Lounge, situated on Deck 11.

On Queen Mary 2, the Concierge Lounge is situated on Deck 9 however, the Grills Lounge is situated on Deck 7 outside the Grills Restaurant.

The Concierge lounge is open from 8am to 8pm.

Should you require any assistance with any aspect of your holiday, our Concierge Service will be happy to help you.

World Cruise

Each ship completing a World Voyage will offer a concierge lounge for our Full World Voyage guests. The location will be advised once the guest is on board.

Our Medical teams on each ship closely monitor levels of illness. As soon as we see any evidence of raised levels of illness on board, we immediately take appropriate steps depending on the nature of the illness involved. For example, where Norovirus is suspected, we initiate an extensive and thorough environmental sanitation program and provide help and advice to everyone on board. In order to prevent the spread of any such outbreaks, we ask affected people to remain in their staterooms while contagious and emphasize the importance of regular and thorough hand washing, especially before eating. In addition you will notice that before embarking the ship or entering dining venues on board, we ask everyone to use the hand sanitizing gels provided. In some instances we also serve food in order to reduce the risk of transmission from person to person.

Yes, however it will not be possible for you to play them within your stateroom.

For bagpipes, it would be preferable if you use a chanter to practice on.

It will be possible for you to play them in a show lounge or other such room from time to time pending that no shows or activities are scheduled there, and only between the hours of 10am and 10pm.

Please contact the Voyage Director when you embark and they will be able to advise you on which venues and what times would be most suitable for your practicing. Please be aware that there may on occasion not be a location available to you.

Please note that your instrument will contribute to your luggage allowance where applicable and should be stored in your cabin.

We always monitor any such situation occurring in a location which has been planned as part of an itinerary on one of our cruises. Should we deem that the area has become unsafe for guests, crew and our ship, we would assess the situation and should it be necessary for the location be removed from the itinerary we would plan to replace with an alternative where possible. Should this situation arise, all guests concerned will be contacted to advise them of any change.

The safety and security of our guests and crew is our top priority.

Yes, you can; however your bicycle must be stored in your stateroom and you would need to carry it on and off the ship yourself. Please note, though, that additional storage space is limited in most standard staterooms and we cannot allocate wheelchair accessible accommodation to guests bringing bicycles. Additionally, bicycles cannot be carried on charter flights, and other scheduled air carriers may also refuse to accept bicycles for travel.

There is no facility to hire bicycles onboard our ships; however, there may be shore excursions arranged depending on your itinerary.

Please note that we cannot accept bicycles, or similar items, as mobility aids for use on board or ashore. Guests requiring aids to mobility must bring their own wheelchair or mobility scooter and must notify us of their intention to do so prior to travel.

Hotel Entertainment

3 Gold Stars - Entertainment Manager
2.5 Gold Stars - - Assistant Entertainment
2 Gold Stars - Musical Director, Production Manager, Youth Manager
1.5 Gold Stars - Entertainment Host (Senior)
1 Gold Star - Entertainment Host (junior), Assistant Youth Manager, Assistant Manager Production
None - Guest Entertainers, Dance Couple, Show Company Manager, Show Company Cast

Hotel Food and Beverage

3 Gold Stars - Food and Beverage Manager
2.5 Gold Stars - Food and Beverage Manager Food and Beverage Services Manager, Executive Chef, Senior Restaurant Manager, Bars Manager, Inventory Manager
2 Gold Stars - CDC (Buffet/Prod/Grills), Restaurant Manager
1.5 Gold Stars - Gallery Manager, Sous Chef (production), Sous Chef (Buffet), Chet Patissier, Head Baker, Head Butcher, Chief Sommelier Head Wine Waiter, Assistant Manager Bars, Assistant Manager Inventory
1 Gold Stars
None

Hotel Housekeeping

3 Gold Stars - Housekeeping Manager
2 Gold Stars - Assistant Housekeeping Manager (Butlers and Suites)
1 Gold Star - Laundry Manager, Night Housekeeper, Deck Housekeeper, Crew and Public Area Housekeeper
None - Senior Laundryman, Laundryman, Tailor, Laundry Assistant, Night Team, Steward, Butler, Housekeeping Assistant, Crew and Public Area Team, Kennel Master (Queen Mary 2), Florist, Assistant Florist.

Hotel Management

4 Gold Stars - Hotel General Manager
3.5 Gold Stars - Senior Doctor.
3 Gold Stars - Housekeeping Manager, Food and Beverage Manager, Entertainment Manager, Hotel Operations and Retail Manager
2.5 Gold Stars - Hotel Auditor

Hotel Operations and Retail

3 Gold Stars - Hotel Operations and Retail Manager
2.5 Gold Stars - Customer Services Manager
2 Gold Stars - Finance Manager, Shore Excursions Manager, Administration Manager, Night Duty Manager, Communications Manager
1 Gold Star - Reception Manager, Events Manager, Flights Manager
None - Revenue Partners Staff, Shore Excursions Assistant Staff, Port Presenter Staff, Loyalty and Future Cruise Sales Staff, Guest Computer Service Manager, Librarian, Receptionist, Night Receptionist, Concierge Receptionist, Printer

Crew Office Function

3.5 Gold Stars - Human Resources Manager
2.5 Gold Stars - On board Trainer
2 Gold Stars - Crew Services Manager
1.5 Gold Stars - Assistant Manager Payroll Services
<1 Gold Star - Assistant Manager Crew Services
None - Administrator (Crew)

Queen Mary 2 has 22 lifeboats which can carry 150 people per boat. There are also 60 life rafts, which can carry 37 people per raft, plus 2 fast rescue craft. Queen Mary 2 is certified to carry 4,400 people (3,108 guests and 1,292 crew members). Life boats are located on Deck 8. Life rafts are located on Deck 7.

Queen Victoria has 16 lifeboats which can carry 150 people per boat. There are also 47 life rafts, which can carry 35 people per raft, plus 2 fast rescue craft. Queen Victoria is certified to carry 3,200 people (2,218 guests and 992 crew). Life boats are located on deck 4. Life rafts are located on Deck 3.

Queen Elizabeth has 16 lifeboats which can carry 150 people per boat and 2 dual purpose lifeboats/rescue boats which can carry 27 people. There are also 47 life rafts, which can carry 35 people per raft. Queen Elizabeth is certified to carry 3,272 people (2,175 guests and 1,097 crew). Life boats are located on deck 4. Life rafts are located on open Deck 3.

In the event of an emergency, please go to your dedicated assembly station on board. Details of how to locate your assembly station are found on the back of your stateroom door.

A traveler crossing the International Date Line eastbound subtracts one day, or 24 hours, so that the calendar date to the west of the line is repeated after the following midnight.

Crossing the International Date Line westbound results in 24 hours being added, advancing the calendar date by one day.

The International Date Line is necessary to have a fixed, albeit arbitrary, boundary on the globe where the calendar date advances in the westbound direction.

Please see your voyage itinerary to see if and how you are affected by the International Date Line.

For the safety, comfort and enjoyment of our guests, smoking (including electronic alternatives) is not permitted in staterooms, on stateroom balconies or in public rooms. You will find designated areas on the open decks, where smoking is permitted. The only exception to this is Churchill’s Cigar Lounge, which is reserved for cigar and pipe smokers only. This policy is designed through direct feedback from our guests and is for the safety and comfort of all guests.

All restaurants are non-smoking, and this includes outdoor dining alternatives.

Smoking is not permitted in your stateroom/suite or on your balcony.

Electronic cigarettes

Electronic cigarettes and vaporizing devices, including those which do not emit smoke, are permitted in designated smoking areas only.

Traveling to the United Arab Emirates, Please note that the use and possession of electronic cigarettes is illegal in the United Arab Emirates. If you are arriving and/or leaving the country by plane, please be advised that any electronic cigarettes will be confiscated at the airport and you may face a penalty. If you are visiting any UAE ports as part of your cruise, please do not take electronic cigarettes ashore.

All public spaces are designated as non-smoking within the ship, with the exception of designated smoking areas. On the open decks, designated areas will be clearly signposted and noted in the Daily Program.

All restaurants are non-smoking, and this includes outdoor dining alternatives. Smoking is not permitted in your stateroom/suite or on your balcony.

Churchill’s is a lounge dedicated to cigar and pipe smokers all day.

Electronic cigarettes and vaporizing devices, including those which do not emit smoke/vapor, are permitted in designated smoking areas only.

Traveling to the United Arab Emirates. Please note that the use and possession of electronic cigarettes is illegal in the United Arab Emirates. If you are arriving and/or leaving the country by plane, please be advised that any electronic cigarettes will be confiscated at the airport and you may face a penalty. If you are visiting any UAE ports as part of your cruise, please do not take electronic cigarettes ashore.

You are advised to still register a credit or debit card at check-in even if you intend to settle your on-board account in cash. Please note you will be asked to enter your 4 digit pin number for verification.

Your onboard account must be kept in credit at all times to enable you to continue to make purchases on board. You may add credit to your account at any time by visiting the Reception desk.

Should your account no longer be in credit, it will be frozen and you will be unable to make any purchases until it has a credit balance. If, however, you have a credit or debit card registered this will ensure that the account is not frozen. You will then be able to continue to make purchases and to add cash to your account at your leisure.

We are unable to accept:

Money transfers to the ship (other than gift credits; however these are non-refundable and cannot be taken out as cash) either prior to embarkation or while on-board.
Personal checks, traveler’s checks or prepaid credit cards

Any unused cash on your account can be refunded back to you at the end of the cruise by you visiting the reception desk prior to disembarking. Any credit due to be returned to you will be clearly shown on you final statement which will be delivered to your cabin on the last night of the cruise.

You can exchange your money on board into local currency for most ports of call. There are however certain ports when the ship is unable to carry local currency. In such cases, the ship will advise which currency is best to take ashore.

Please remember that we can only accept back the currencies we sell on board and only in the denominations that we sell.

Foreign currency can be charged to your account if you have a credit card registered or if your account has sufficient cash credit to cover the transaction.

There is a daily limit on all currency transactions of U.S. $500 against a registered credit card. This is to ensure that we comply with money laundering regulations. We are unable to accept either personal checks or traveler’s checks. We are also unable to accept €500 notes at any time for currency exchange transactions.

If you require cash for any reason while you are on board you may charge this to your account. There is a daily limit of U.S. $500 against a registered credit card.

Duty free items purchased on board via the shops

It is not possible to consume duty free alcohol in your cabin or around the ship. All duty free alcohol purchases will be retained by the shop and will be available for collection on the last full day of your cruise.

It is possible, however, to consume duty free tobacco products in the designated smoking areas.

Duty free items are not available on any cruise that only visits countries within the EU.

You may alternatively purchase alcohol from the room service menu to enjoy in your cabin or from our Gift Collection to enjoy both in your cabin and restaurants.

Yes, we offer a variety of drinks packages on board as detailed below. If you would like to book a package please call the Customer Contact Centre to place your order. Pre ordered items will require payment at time of ordering and will not be charged to your on board account.

*Please note that all items / prices are subject to change and availability and where applicable, alternatives may be offered.

World of Drinks - Cunard Drinks Options

Beers, Wines & Spirits Option

Specialty Hot Drinks Option

Premium Non-alcoholic Drinks Option

Soft Drinks Option

Beers, Wines & Spirits Terms & Conditions

Specialty Hot Drinks Terms & Conditions

Premium Non-alcoholic Drinks Terms & Conditions

Soft Drinks Terms & Conditions

Guests who have purchased a package that has since been discontinued will have this honoured on board. Alternatively, should you wish to upgrade to the new drink options, the discontinued drinks package will be refunded against the purchase of new drinks options on board.

Wine collections from $299.

Guests can choose a tailor made collection of either six or twelve bottles from one of two distinctly different yet exquisite wine collections; The Commodore Collection and The Captain's Collection. A full brochure is available from the Sommelier team detailing each collection from which guests will make their selections.

Captain's Collection: $299 (6 bottles), $560 (12 bottles)
Commodore Collection: $395 (6 bottles), $715 (12 bottles)

*Prices are subject to change

Wine tasting.

Wine tasting is available from $35.00* per person. Chief Sommeliers on board create wine tasting packages which are influenced by the cruise and itinerary and will be subject to availability. To take advantage of these packages, please contact reception once on board.

Please note that these packages are non-refundable and may not be exchanged for another item, or for on board credit.

*subject to change

Room service.

Single bottles of wine or champagne can be pre ordered from our Gifts Collection and spirits can be ordered via room service.

For sample menus available on board, please see the question How much are drinks on board?

The links below are typical menus offered on board our ships and the below listed restaurants can be pre-booked via the Voyage Personalizer or by calling our Customer Contact Center (please visit our website for contact details). For examples of the menus please click on the appropriate links below.

Please note, these are examples only and the menus can change regularly. We cannot guarantee that any menu would be available on any particular cruise. The Verandah restaurant is available to book in advance via Voyage Personalizer.

Main Restaurants On All Ships

Britannia Restaurant Breakfast
Britannia Restaurant Lunch
Britannia Restaurant Dinner
Britannia Club Restaurant Breakfast
Britannia Club Restaurant Lunch
Britannia Club Restaurant Dinner
Princess & Queens Grills Lunch
Princess Grill Breakfast
Princess Grill Dinner (QE/QV)
Princess Grill Dinner (QM)
Queens Grill Breakfast
Queens Grill Dinner (QE/QV)
Queens Grill Dinner (QM)
Vegetarian Menu
Children's Menu
Room Service
The Verandah on Queen Mary 2
Verandah lunch menu
Verandah Dinner menu*

Please note that The Verandah on Queen Mary 2 will be hosting an exciting new menu between July 27 and September 8, 2018; therefore reservations will be unavailable prior to travel. The full menu and reservations will be available to you once on board.

The Verandah on Queen Elizabeth (à la carte) Verandah Lunch menu*
Verandah Lunch Dessert menu
Verandah Dinner menu*
Verandah Dinner Dessert menu
Verandah Degustation menu
The Verandah on Queen Victoria Verandah Lunch menu*
Verandah Dinner menu*
The Lido Restaurant & Kings Court. These restaurants offer buffet dining throughout the day but transform in the evening to offer alternative dining options. The Lido Restaurant is available on Queen Elizabeth and Queen Victoria and Kings Court is available on Queen Mary 2.
Aztec* - Interpretations of Mexican classics
Bamboo* - Asian flavors
Coriander* - Indian Bistro
La Piazza* - Italian cuisine
Smokehouse* - American cuisine

* Charges apply, please see our question: “How much are the cover charges in the alternative restaurants?” for details.

On board you will find an enticing selection of international premium brands and vintages from around the globe. The prices of drinks on board are similar to London hotels, restaurants and bars. Our spirits are available in a choice of 1oz (29.6ml) or 2oz (59.1ml) measures and there is an enhanced premium mixer offering.

Whether you are starting the day with an illy coffee, making the most of the sunshine on deck with a classic cocktail or getting ready for a night out on board, Cunard offers a wide variety of bars and lounges to suit your tastes. In your stateroom you will find a minibar and 24 hour room service menu.

All bar prices on board are in US Dollars and subject to a 15% service charge.

Below you will find a selection of drinks menus showing the variety on offer in our bars and lounges on board:

We offer a selection of non alcoholic beverages including:

Soft drinks
Non Alcoholic Cocktails
Alcohol Free Beer & Wine

General Information

A 15% service charge is automatically added to your purchases, which is shared amongst the beverage staff. Naturally, you are free to tip any member of the crew over and above these amounts, at your discretion.

Yes, it is possible to arrange a taxi in some ports of call.

Alternatively we offer an exciting range of Shore Excursions which can be pre booked via Voyage Personalizer or booked via the tours desk on board.

Port of Call

If you wish to book a taxi for a port of call you are visiting, please speak to the Reception Desk. It is not always possible to pre book a taxi in all ports of call; reception will be able to confirm if this is possible or if there will be taxis along the quay side.

Alternatively our onboard Shore Excursions Team may also be able to arrange a private car booking for you. Please enquire once on board.

Southampton

Please speak to reception who will be able to arrange a pick up for you at Southampton. There is a taxi rank at each cruise terminal in Southampton.

New York

We do not offer taxi bookings in New York, but please rest assured that there are hundreds of taxis upon arrival in New York.

There is a resident Chiropractor on board Queen Mary 2.

There is a doctor on board who can help with minor ailments and procedures. A range of massage treatments are available from the spa. Guests should be reminded that they should have adequate medical insurance before traveling, as services from the Medical Team can be expensive.

You can email the ship directly at qmhspa2@cunard.co.uk if you wish to make requests for services.

Via Mobile Phone

As mobile phone service is available on board our ships, the easiest and possibly fastest route will be to send an SMS text or call their usual mobile phone numbers. When ships approach port and land-based mobile phone service again becomes available, the ship's service is switched off. Most mobile phone providers have agreements with the ship's service provider, Telenor. Costs are usually higher than when making an international call to or from a mobile phone.

Via Email

Guests on board can access their own personal email account connecting to the Internet while on board, using either their own mobile device/tablet/laptop via WiFi or using a computer in the ship's Internet Center. There are charges for internet usage and these are the same whether using WiFi or a ship's Internet Center computer.

If you do not have a personal email address and want friends and family back home to be able to contact you, you can give them one of the below email addresses and we will pass the message on to you. A small charge (approximately $1.50) will be applied to the onboard account.

The email needs to include your name and cabin number within the subject line of the email.

Info.qv@cunard.co.uk

Info.qm@cunard.co.uk

Info.qe@cunard.co.uk

Contacting Crew Via Email

If you are a friend or relative of a crew member please contact them via their personal email account.

Via Ship's Satellite Telephone

It is very easy to call of our ships at sea from the U.K. Callers are connected to the Purser's desk and calls may be received any time whether the ship is in port or at sea, as long as there is a satellite connection. Please be aware that it may take some time to locate the guest and bring them to a phone. If guests are not in their stateroom, a message will be taken and delivered to their stateroom.

The procedure for sending a fax to our ships is the same. Please find the relevant telephone and fax numbers below:

Queen Mary 2 - 00 870 773 235 723 or 00 870 331 062 710
Queen Victoria - 00 870 764 817 752 or 755
Queen Elizabeth- 00 870 765 067 260 or 263

If calling from outside of the U.K. please call - 001 732 335 3272

If calling from the U.S. please call: +1 (877) 266-0985

Please note that there may be times where the ship is not receiving a satellite signal, which may result in you being unable to contact the ship for a short period.

All prices listed below are subject to change. Please check with your service provider for accurate costs.

Please be aware that a connection via Satellite can be very expensive, at around £6 per minute. You will be charged by the min and as soon as the phone starts ringing. Please refer to your phone provider for confirmed details of costs.

You will also be required to "press the pound sign on your keypad" when entering details. For those based in the U.K., the pound sign is equivalent to the hash (#) key.

If you experience difficulties contacting the ship, in case of emergencies, you may call our Customer Contact Center on 800-728-6273

Most people find their mobiles work well at sea, because this is a satellite service. On occasion, signal strength can vary, but you should be able to do all the usual things – make and receive calls, send text messages and photos.

If you see Telnor on your mobile’s display, this means you are using International Marine Roaming and the cost of making and receiving calls and texts will be added to your mobile bill, not your ship account.

Your service provider should be able to give you a breakdown of all charges. Please note that charges for "pay as you go" can vary to those of contract phones on the same network.

There may be occasions that your phone will not be able to find a signal.

Please note - Prior to sailing, guests may need to contact their mobile phone providers to ensure International Roaming is enabled.

All of our ships are Wi-Fi enabled so you can access the internet on your own devices or via our terminals in the library or ConneXions. Satellite internet packages are available to purchase pre-cruise or once on board.

You can also use your roaming partner - when near shore - or the MCP network - when at sea. Charges for these connections are set by your network service provider and will be added to your mobile bill rather than your onboard account. Please contact your normal service provider for data allowance and costs.

Satellite internet packages

We are currently updating the satellite internet service across our entire fleet. Due the nature of the changes being made to our satellite internet service, at present, we are unable to confirm which packages will be available on board during your holiday - this information will be available from your ship. What we can guarantee however, is that as a minimum, for a $45 satellite internet credit, you will receive 120 minutes of satellite internet time. Head to the Library or ConneXions on board to confirm your satellite internet package and redeem your credit – find out more in our Gift Catalog. Once you have booked your holiday, visit Voyage Personalizer to find out how to purchase internet credit.

Once on board, your internet credit can be used to purchase a satellite internet package - your ship will confirm which type of internet package is available. You can also buy internet packages at any time during your cruise. To do this, open a browser on your device, log on to the ship’s WiFi and follow the instructions. Alternatively, pop along to the Library or ConneXions; a good option if you need a little help.

You can use your satellite internet package on any device, but not simultaneously on multiple devices. It is not possible to wire your device into an internet connection on board.

If you are on a back-to-back (two or more consecutive) cruise(s) please note that the satellite internet service may be unavailable during turnaround days when the ship changes from one cruise to the next.

Free Internet for the Management of Medical Devices Onboard

Guests requesting free internet onboard to manage their diabetes with continuous glucose monitoring devices will be entitled to 1 x 100 minute Internet Voucher for each 7 days upon request from Reception onboard.

Connection speed

While we strive to provide the best possible internet service for our guests, it should be noted that the “at sea” performance does not match “at home” expectations and the service will be slower than terrestrial connectivity.

We are unable to provide a guaranteed speed due to a number of factors that impact performance. These include:

Concurrency level (number of users utilizing the system)
Latency
Geographical location
Physical blockage
Weather (both in the vicinity of the ship and at the terrestrial landing station)
Satellite congestion
Territorial bandwidth restrictions
Onboard WiFi infrastructure variations

Access to email

You are able to access your own personal email account by using the internet facilities as detailed above. If you do not have an email account, our Guest Computer Services Manager will be happy to help you set one up using the provider of your choice.

Printing and scanning

You can print pages in the Library or ConneXions; a small charge per page will be added to your onboard account. If you require a document to be digitally scanned, please speak to the Purser’s Desk.

Complimentary Internet Time for Cunard World Club Members

Gold tier members of the Cunard World Club receive up to two hours of complimentary internet time per voyage
Platinum members receive up to four hours of complimentary internet time per voyage
Diamond members receive up to eight hours of complimentary internet time per voyage

Free packages for World Club members must be purchased in the normal way and will then be refunded at the end of the cruise. The free usage is per voyage, except on world voyages when it will be refreshed at the end of every financial sector. Any inquiries about World Club usage will be dealt with in the Voyage Sales Office in the Grand Lobby on Deck 1.

Internet station opening hours and locations

The internet stations are open 24 hours a day. Assistance is available at various times throughout the day and evening.

Internet stations are located in the following areas:

Queen Victoria - The Library on Deck 3 (24 hours) and Cunard ConneXions Classroom on Deck 1 - (9am-7pm, except when learning sessions are taking place)
Queen Elizabeth – The Library on Deck 3
Queen Mary 2 – Cunard ConneXions iStudy on Deck 2

Stay Connected - calling home

Most people find their mobile phones work well at sea. You’ll see ‘MCP’ or ‘90112’ if you’re connected to International Marine Roaming. Charges are added to your mobile bill. You can also use your stateroom phone to make calls; charges will be added to your onboard account.

Skype and video calling connections

The restrictions with available satellite connectivity and bandwidth make the use of Skype and other video calling (Facetime etc.) extremely unreliable and we do not recommend their use on board.

You can direct-dial ashore worldwide from your stateroom.

Phone calls are charged $4.95 per minute due to being a connection through the ship's satellite phone and will be charged to your onboard account only. (subject to change).

Should you have difficulties, staff in the Business Center will be happy to assist you.

Please contact your supplier for details on calling from the ship using your mobile.

It is permissible to wear such items of clothing during the daytime; however please refer to our What to Pack web page for evenings on board.

It should also be noted that some countries may have rules against this sort of attire such as Barbados where it is illegal due to this matching the uniforms worn by security services.

Restriction to wear Camouflage Clothing

Barbados
St. Kitts
Dominica
Grenada

No Restrictions to wear Camouflage clothing

Curacao
St. Maarten

Your Cunard experience starts the moment you arrive at your embarkation port, with porters waiting to collect your luggage before you head off to check in.

After check in you will board one of our magnificent ocean liners to be greeted by members of the ship’s company and experience the stunning view of the Grand Lobby before you.

You’ll then be shown to your luxurious stateroom where you can freshen up and meet your stateroom steward. They are there to ensure every detail of your stay on board is taken care of.

Once you’ve unpacked you’re free to explore the ship. Of course, if you’re a guest in one of our Queens Grill suites, your butler will be unpacking for you.

After a relaxed lunch you can head off to further explore the ship or return to your stateroom to unwind before sail away.

After a short safety drill, make your way up on deck to enjoy a glass of Champagne as your voyage to exciting destinations begins.

The cabin electrical systems on board are not designed to take high current capacity items.

Cabin hair dryers are provided for the comfort of the guest, these are specially bought for the ships and are of lower current ratings and thus compatible with the ships electrical systems.

You can also find irons in our laundries on board and are free of charge. Please note, you are not permitted to bring irons on board with you.

Personal Extension Leads are not permitted on board unless to be used with essential medical equipment (e.g. CPAP and nebulizer machines). These will be checked for electrical safety along with your piece of medical equipment prior to sailing.

Surge protected extension leads are not accepted in any circumstances as they interfere with the ship's electrical distribution.

Pillow

Standard pillows are of a hollow fiber construction, made by Calderon.

Duvet

The duvets are made of cotton hollow fiber by English Trading with a top rating of 10.5.

Sheets

Sheets are made from polycotton by Calderon. You may request sheets and blankets instead of duvets this can request up to 3 days prior to your sailing date by calling our Customer Contact Center, please visit our website for contact details. Within the 3 days prior to sailing please make your request with your cabin steward once on board.

Anti Allergy

Please note we do not have anti allergy bedding on board our ships, however if you do have an allergy to washing detergent then we can make arrangements for this. Please contact our Customer Contact Center please visit our website for contact details.

Mattress Topper

We do not supply mattress toppers, as the mattresses on board all ships are all of a high quality and therefore a mattress topper should not be required.

However we can provide a duvet over the mattress; if this is required this can be arranged with your Stateroom Steward once you are on board.

The items listed are not available to be purchased.

There are no weight restrictions on the upper pullmans; however there is a weight restriction on the bunk ladder of 285 lbs.

The upper pullmans are “shock tested” to approximately 660 lbs.

Any passenger can sleep in a upper pullman. Please bear in mind the bed is elevated, therefore a lower cot may be suitable for children/babies.

You will be unable to have a King sized bed configuration in the stateroom if any of the upper pullmans are in use.

Queen Victoria

Grand Suite (Q1) 6194; three small glass top table, four dining chairs, one rectangle stone table, two chairs, two stools/ottomans, two single loungers and one double lounger

Grand Suite (Q1) 6203; two small glass top table, four dining chairs, one rectangle stone table, two chairs, two stools/ottomans, two single loungers and one double lounger

Grand Suites (Q1) 7142, 7159 and 8211; three small glass top table, six dining chairs, one rectangle stone table, two chairs, two stools/ottomans, two single loungers and one double lounger

QV_Q1Suite QV_Q1balconysuite QV_balconysuite3 QV_Q1balconysuite4

Queens Suites (Q5) 4188, 4189, 5189, 5190 8211; one large white table, two square small tables, two loungers and two recliner chairs.

Queens Suites (Q5) 8162 & 8163 8211; one large white table, one round small table, two loungers and two recliner chairs.

Master Suites (Q2) 7070, 7085, 8211; one round stone table, two small glass top table, four dining chairs, two lounge chairs and two stools/ottomans

Penthouses (Q3) 4099, 4101, 4104, 4106, 5101, 5103, 5106, 5108 8211; two stools, one large white table and two recliner chairs

Penthouses (Q3) 6104, 6106, 6109, 6111 8211; one large white table and two recliner chairs

Queens Suites (Q6) 5191, 5192, 5194 8211; one large white table, two square small table, two loungers and two recliner chairs

Queens Suites (Q6) 8164, 8165, 8166 8211; one large white table, one round small table, two loungers and two recliner chairs

QV_Penthouse QV_balconyQ4grade QV_balconyQ3

Suites 7036, 7037, 7038, 7039, 7040, 7041, 7042,7043, 7044, 7045, 7048, 7050, 7051, 7052, 7053, 7063, 7078, 7080, 7082 ,7084, 7086, 7088, 7093, 7095, 7097, 7099, 7101, 7103, 8211; one large white table and two recliner chairs

Queen Elizabeth

Grand Suite Q1 - one dining table with 4 chairs and cushions, two chaise lounge with cushions, two chairs, two ottomans and two tea table with glass top.

QE_Grand_Suite_Q1

Master Suite Q2- one dining table with two chairs and cushions, two chaise lounges with cushions, two chairs, two tea table with glass top.

Master Suite Q2

Penthouse Q3 & Q4 and Queens Suites Q5 & Q6 - two reclining chairs with ottomans, one tea table.

Penthouse_Queens_Q3_Q4

Princess Grill Suites P1 & P2 - two reclining chairs with ottomans, one tea table.

Princess Grill Suites P1 & P2

Club Balcony and Balcony- two dining chairs and one tea table.

QE_balcony_furniture

Queen Mary

Britannia Grade -two dining chairs and one tea table

QM_Britannia

Deck 14
Area Name - The Lookout
Features;

Observation platform accessed via sports deck with view over the ship's bow
Standing room only for approximately 50 people

Day Use - Observation - 24 hours
Night Use - Observation - 24 hours

Deck 11
Area Name - Observation Deck
Features:

Almost 360-degree observation deck overlooking bow of the ship
Standing room only for approximately 100 guests

Day Use - Observation - 24 hours

Night Use - Observation - 24 hours

Yes, The Royal Court Theatre can be found on each ship.

Located on decks 1, 2 and 3 on board both Queen Elizabeth and Queen Victoria with a capacity of 850 seats per theater.

Located on decks 2 and 3 on board with a capacity of 1094 seats.

Each theater also has a number of wheelchair spaces, available on a first come - first served basis. It is not possible to pre book these spaces or any of the seats in the theater (with the exception of Private Boxes as detailed below).

Private Boxes - Production Show Evenings

Guests on Queen Victoria and Queen Elizabeth can experience private boxes.

Celebrate special evenings in the Royal Court Theatre with our Theater Box program. You will be offered finger desserts and champagne cocktails in a private lounge area. At performance time, you will be guided to your private box, where bar staff will serve you chocolates and Veuve Clicquot champagne. You can make a reservation via the Purser's Office.
Please note reservations close at 3pm on the day of the performance. A charge of $55 USD + 15% Service Charge per couple applies, which will be added to your onboard account.

Private Boxes Further Information

If the theater is showing a comedian, film or other such entertainment the boxes are complimentary and available on a first come, first serve basis. It is not possible to reserve a box or any seat in the theater prior to embarkation.

Please note that Queen Mary 2 does not have any Royal Boxes.

There are steps that lead down into each box. However there are 2 boxes which are wheelchair accessible. A guest may join you, however please note that space is restricted to one wheelchair and this may lead to guests feeling a little cramped.

Performances

During a typical 14-night cruise you will have the opportunity to see up to 6 Cabaret performers and up to 5 Production Shows. All shows are played twice on the same evening, usually at 8.30pm and 10.30pm, once for the first dinner sitting and once for the second dinner sitting.

Full details of the acts, shows and performances will be made available to you once on board.

If you are traveling on a back-to-back voyage i.e.: Southampton - New York and then New York - Southampton, the productions and guest speakers are alternated so you should have the option to see different productions on each voyage.

There is no set opening time for the theater; it will open for individual events which can vary day to day. Please see the daily program, your onboard newspaper for entertainment events and times.

*Prices subject to change and inclusive of service charge

Prior to Cruise:

Queen Elizabeth and Queen Victoria - Should you wish to amend or cancel a spa appointment or package prior to your cruise you can do so by logging onto Voyage Personalizer and visiting “Your Spa Reservations” from the Spa option on the menu ribbon.

Cancellations can be made via Voyage Personalizer up until 3 days prior to departure free of charge. If you are within 3 days of sailing you will need to speak to the Royal Spa once on board.

Please note that refunds will be applied to the card originally used to purchase the treatment or service and you will receive confirmation of your amendment / cancellation.

Queen Mary 2 - Should you wish to cancel or amend a booking prior to your cruise, you can do so by calling Canyon Ranch Spa direct, reversing the charges, to make an appointment on 00-1-855 260 6655 toll free for U.S. guests.

All other nationalities can call 001-1-520-239-3283 (charges apply), 6am-5pm seven days a week, Pacific Standard Time (PST) and Mountain Time the rest of the year or email spaclubatsea@canyonranch.com

On Board:

Spa treatments and services can also be amended or cancelled on board; however for cancellations made at this late stage, a penalty charge may be applied.

Queen Elizabeth and Queen Victoria - Cancellation made on board within 24 hours of your appointment will incur a 50% cancellation charge*.

Queen Mary 2 - Canyon Ranch SpaClub® cancellations must be received at least 6 hours before scheduled Spa appointments, 3 hours before scheduled Salon appointments or the full service fee is charged.

* Please note this is subject to change.

Once you have signed into Voyage Personaliser select the 'Spa' heading from the ribbon tool bar at the top of the screen. If you hover over the Spa menu heading a list of options will be displayed:

Spa_VP2Guide1

The options you will see are:

Spa Services – Selecting Spa Services will display a category list of all available treatments and services.
Your Spa Reservations – This will display a list of all pre-purchased Spa reservations

Spa Services

Selecting Spa Services from the menu heading will present the following screen, detailing a full list of all Spa categories:

Spa_VPGuide2

Spa Treatments and Services

Selecting more details on any of the Spa Services categories will return a list of all treatments and services available to pre-purchase. The treatment or service name, description, duration and price information will be displayed:

Spa_VPGuide3

Pre-purchasing a Treatment or Service

Once you have selected BOOK NOW, a search results screen will be presented.
A passenger name, date and time slot have to be chosen before SHOW RESULTS can be selected
You can switch between Spa Services and Treatments by using the drop down menus provided
Please note that available times are offered in slots:
08:00am – 12:00pm
12:00pm – 05:00pm
05:00pm– 10:00pm

Please note, if there are no available times within a selected slot, available times within other slots will be shown
An available treatment time should be selected from the results provided, please note that multiple times can be selected at any one time. As soon as you select a time, it will show in My Current Selections
Once you have selected a treatment time it will show in green
The treatment or service will remain in the Shopping Basket 2 hours for you to complete the purchase
From here you can, if necessary, Change Booking or you can also Remove from Basket
Please note you can add multiple items, including Shore Excursions and Alternative Fine Dining tables to the shopping Basket before selecting PAY NOW.
Once you have finished shopping you should select PAY NOW to complete your purchase.
Once you have completed your payment you will receive 2 email confirmations, one from Cunard Line to confirm your appointment and one from World Pay, this is your payment receipt.

If you have any question please contact Cunard Customer Service on (800) 728-6273.

Liquor and tobacco at duty free prices are available on board all three Cunard vessels.

Duty Free Liquor products sold via the shops will only be available to take home. You may order via the shops (detailed below) at any time throughout the cruise and orders will be available for collection at the end of your cruise (you will be given details where and when you can collect your orders). The shops are shut when the ship is in port.

You can also purchase duty free tobacco from the shops at any time during your voyage and can take the tobacco products away immediately for consumption on board or take ashore purposes.

Queen Mary 2 - Mayfair - Deck 3
Queen Elizabeth - Royal Arcade (Deck 3)
Queen Victoria - Cunardia - Deck 2

Intra EU Voyages (Voyages visiting only Countries within the European Union)
On intra-EU voyages we are unable to sell any duty free liquor or tobacco for on board consumption or to take ashore via the shops.

Price Guarantee
On all three Cunard vessels, the shop offers a price guarantee on liquor and tobacco purchases. We guarantee the shop will be cheaper than any comparable outlets - including any shops ashore during the voyage. You will need to be able to provide proof of the cheaper price from recognized retailers. Online price comparisons are not included. If you have already purchased on board the shop will refund you the difference back onto your onboard account. If you have not yet purchased and have proof of the cheaper price ashore the shop will price match for you.

Queen Mary 2 and Queen Victoria

U.K. daily newspapers are not available on board however we do offer “ships” newspaper which is compiled from a selection of news stories from around the world and U.K.

The newspaper is available in a number of languages, including French, German, Spanish and Japanese. It is available from reception or can be delivered to your stateroom upon request.

Queen Elizabeth

U.K. daily newspapers are not available on board however, we do offer 'ships' newspaper; Britain Today and Daily Mail which is compiled from a selection of news stories from around the world and U.K.

There are newspapers available in a number of languages, including French, German, Spanish, Dutch, Portuguese, Norwegian and Japanese. It is available from the Purser's office or it can be delivered to your stateroom upon request.

You can also keep up to date with the news via the internet.

We stock a wide range of sun lotions on board. We have factors 4, 6, 8, 10, 12, 15, 20, 30 and 50+. The prices range from $6.50 to $30. The complete list is below:

Lancaster Face Brnz SPF15 50ml / 1.6 fl. oz.
Lancaster Self Tan Bronze Milk
Lancaster Sport FaceBody SPF20 75ml / 2.5 fl. oz. Pump
Lancaster Sport Mist SPF15 125ml / 4.2 fl. oz. Energize
Lancaster Sun Oil Free Gel SPF10 150ml / 5.0 fl. oz.
Lancaster Sun Oil Free SPF15 150ml / 5.0 fl. oz.
Lancaster Sun Tan SPF15 200ml / 6.7 fl. oz.
Lancaster SunBeauty SPF15 50ml / 1.6 fl. oz. Face
Lancaster SunBeauty SPF30 50ml / 1.6 fl. oz. Face
Lancaster SunTan SPF6 200ml / 6.7 fl. oz.
Lancaster Tan Maximiser 125ml / 4.2 fl. oz Face and Body
Lancaster TanDeepener SPF6 200ml / 6.7 fl. oz.
Malibu Aftersun 200ml / 6.7 fl. oz.
Malibu Aftersun 400ml / 13.5 fl. oz.
Malibu Aftersun Spray 200ml / 6.7 fl. oz.
Malibu Babes LipSlick Coconut
Malibu Babes LipSlick SBerry
Malibu Lipbalm SPF20+
Malibu Lipbalm SPF30
Malibu Miss Lipbalm SPF30
Malibu Scalp n Hair Protector
Malibu SPF12 200ml / 6.7 fl. oz.
Malibu SPF15 Dry Oil Gel
Malibu SPF20 200ml / 6.7 fl. oz.
Malibu SPF30 200ml / 6.7 fl. oz.
Malibu SPF4 Dry Oil Spray
Malibu SPF8 Dry Oil Spray
PizBuin 1Day SPF15 100ml / 3.3 fl. oz.
PizBuin 1Day SPF30 100ml / 3.3 fl. oz.
PizBuin Aftersun 200ml / 6.7 fl. oz. MOQ24
PizBuin Duo SPF10/20 Lotion MOQ24
PizBuin SPF 15 Lotion MOQ24
PizBuin SPF 6 In Sun Lotion MOQ24
PizBuin SPF10 n Sun Lotion MOQ24
PizBuin SPF15 150ml / 5.0 fl. oz. + AS 200ml / 6.7 fl. oz. MOQ12
PizBuin SPF15 Allergy Lotion MOQ24
PizBuin SPF30 Allergy Lotion MOQ24
PizBuin SPF30 In Sun Lotion MOQ24
PizBuin SPF50+ In Sun Lotion MOQ24

Please note, all items are subject to availability.

Cunard cannot accept any child under the age of 6 months as a guest. We are unable to accept infants of 12 months or less on any Full World Cruise, Exotic Cruises or Transatlantic Crossings.

Children pay the applicable adult per person fare when traveling as a first or second guest.

Infants aged between 6 months and 2 years accommodated as a third or fourth guest in a stateroom travel free on board. A nominal fee may be charged for infants between the ages of 6 months and 2 years traveling where transfers, hotel stays and air travel are involved, which we will discuss with you at the time of booking.

Guests aged 2 to 17 years of age traveling as a third or fourth guest in a stateroom pay the full fare less the relevant third or fourth person discount.

Please note that children under the age of 16 are not permitted to travel in a stateroom without an accompanying passenger who is aged 16 or over.

Children aged six months (or 12 months as detailed above) to 23 months are classed as infants.
Children aged two years to 17 years are classed as children.
Those aged 18 years or over at time of travel are classed as adults.

There is no maximum age to travel.

Theater - Children under the age of thirteen must be accompanied by a parent/guardian in the Theater during Productions Shows. Unescorted children will not be permitted to enter the Theater.

Casino - Entry into the Casino is limited to guests over the age of 18, regardless of whether or not they are accompanied by a parent/guardian. (21 years while in U.S. waters).

Swimming pools - The swimming pools on board are unsupervised and children under 16 years are to be supervised by a parent or guardian while using the pools.

Whirlpools - The whirlpools on board are not to be used by children aged 8 and under, and children aged 8-16 must be supervised by a parent or guardian.

Gym, Saunas and Steam Rooms - The minimum age for use of gym facilities including sauna and steam rooms, is 16 years of age with parental supervision or 18 years of age without supervision. Those under the age of 18 years of age should not use the weights section at all.

Nightclub - When in operation, children under the age of 16 are not allowed in the venues designated for the adult night club.

Other- Children may be required to have adult supervision while using certain rooms, further information on this can be provided when on board.

There may be time restrictions when children are no longer allowed in certain areas such as bars after midnight. These times and locations will be notified to you once on board.

Restricted areas (ship specific):

Queen Elizabeth:
The Yacht Club - No children are allowed entrance to this venue after the hours of midnight.
Queen Victoria
Hemispheres - No children are allowed entrance to this venue after the hours of midnight.
Queen Mary 2
G32 - No children are allowed entrance to this venue after the hours of midnight. (21 years while in U.S. waters).

If you are allocated to the Britannia restaurant, it would not be possible for you to dine in the Princess Grill or Queens Grill as these restaurants are reserved for those guests traveling in Princess Grill or Queens Grill suites. It is also not possible for you to upgrade to dine in Princess Grill or Queens Grill restaurants, unless you upgrade your stateroom prior to sailing.

If you wish to dine with other guests who are booked into a different stateroom category you would all need to be booked into the same stateroom category.

Tables for two people in any of the main dining rooms or Grills dining rooms are on a request-only basis.

Tables in alternative dining venues are allocated on a first come, first serve basis and we will always try to accommodate a table suitable for your requirements.

In buffet restaurants, you are free to sit at which ever table has suitable availability.

Pre purchasing an alternative dining venue.

You may pre-purchase a table, selecting the date and time, at the Verandah on Queen Victoria, Queen Elizabeth and Queen Mary 2

Bookings can be made through Voyage Personalizer at around three months prior to departure. Simply log on using your first name, last name, booking reference and date of birth. Once you have logged in you should visit the Dining heading on the menu ribbon and click on Select Dining.

Carnival Corporation and its brands are committed to the safety, health and well-being of our guests and crew. We are in close contact with public health officials regarding the Zika virus alert that encourages precaution for pregnant women to avoid non-essential travel in impacted areas. Our brands will be providing booked guests with information on the Zika virus prior to their cruise. Pregnant women needing to cancel their cruise will be provided a future cruise credit (for them and their traveling companions) to rebook at a later time. As with any trip, whether by land, air or sea, travelers should check with public health authorities to be informed regarding health matters at the destinations they will visit, and exercise appropriate precautions. Should a passenger want to know more about Zika virus, they should contact their doctor or visit the CDC website at http://www.cdc.gov/zika/index.html. For guests who have questions during their cruise, we encourage them to visit with our healthcare professionals at the ship's medical center.

If you fall ill prior to embarkation and feel that you will be unable to join your cruise, please call our Customer Service Center at (800) 728-6273 or your travel agent if you have booked via one. All cruise cancellation fees apply. Can I transfer my booking to another cruise? No, However if you have purchased Cunard Care you can file a claim with Aon affinity.

If you fall ill on the day of your cruise and are unable to join your cruise, please call our Enroute Desk at (800) 576-1172 from the US or 0-845-071-0300 from the UK If you are unable to travel, your booking will be subject to fees.

Norovirus is an extremely common and highly contagious virus which causes gastroenteritis (an inflammation of the stomach and intestines). Symptoms of norovirus include nausea, vomiting and diarrhea. Some people may also experience headache, mild fever and abdominal cramps. It is sometimes known as the "24 hour stomach bug." Symptoms usually last between one and three days and generally resolve without treatment or long term consequences. The incubation period of the virus averages about 24 hours and people infected with the illness typically remain contagious for 72 hours after they have recovered.

Yes, for events such as:

Parties e.g. birthday celebrations, wedding anniversaries
Meetings e.g. Masonic and cruise community

There is no charge to book a room; however any food and beverage requests will be charged to the onboard account of the person arranging the cocktail party. If you wish to arrange an event, please speak to a member of our contact our Customer Contact Center at (800)728-6273. Inquiries for day usage will be discussed on a case-by-case basis. Please note that we are usually unable to accommodate functions for large groups on our 2-night voyages, please check with our Customer Contact Center before booking.

During your time on board, you’re certain to receive our famous White Star service from all of our crew. Additionally, there are many more people behind the scenes supporting those who look after you directly. For your convenience, a Hotel and Dining charge will be automatically added to your onboard account.

This charge, which varies for Grills and Britannia guests, will be shared among those crew members who helped provide and support your holiday experience, including the restaurant and accommodation staff, stateroom and buffet stewards and others. You can amend these charges any way you wish by contacting the Purser’s Office once on board.

For all bar and wine purchases, a 15% service charge is added to your account and this is shared among the beverage staff. A 12.5% salon service charge is passed directly to the crew member who has looked after you. This charge is also automatically added to your onboard account.

Naturally, you are free to tip any member of the crew over and above these amounts, at your discretion.

The International Maritime Organisation (IMO) provides the regulatory framework for the safe carriage of all guests and crew on board our ships. All furniture holds the appropriate IMO Fire Rating Certificate as required of ships at sea.

Therefore for safety reasons, guests are not permitted to bring any of their own items of furniture on board unless it has the approved IMO certificate. Examples of furniture would include, arm chairs, mattress and mattress toppers.

Our recommended supplier Mobility at Sea offer a variety of compliant mobility equipment available for hire.

A request for complimentary upgrade can be made at time of booking and anytime up to the departure date. Upgrades are based on many factors and cannot be confirmed. If multiple bookings are cross-referenced there is no guarantee that all bookings will receive an upgrade or that staterooms will be near each other or be on the same deck. If you receive an upgrade to a higher category you will not have the option of returning to your original stateroom if the upgraded location is not to your liking. Please take this into consideration if you chose to make your booking eligible for an upgrade.

Illuminations, found on deck 3 is a cinema/auditorium used for Cunard Insights and Planetarium Programs.

There are 473 seats plus 10 additional seats on curved sofas and 15 seats on the upper and lower level for disabled guests.

The theater turns into the only Planetarium at sea, which seats 150 guests, which shows approximately 4 times per sea day. Details will be advertised in the Daily Program. The planetarium dome allows the showing of high tech programs, including astronomy shows and virtual reality films.
Tickets must be collected from Cunard ConneXions and are limited to 150.

With the dome retracted, Illuminations is also used as a movie theater, showing matinee and evening performances.

QM2 and QV

Yes, gentlemen can rent tuxedos, including shirts, pants and dinner jackets, on board from the shops

Tuxedo packages range from $90 for one night up to $250 for 5 nights

We do not currently offer a rental service for ladies formal wear on board, however a range of women’s evening wear is available to purchase from our on board shops.

Yes, gentlemen can rent tuxedos (pants and dinner jackets) on board from the shops

Tuxedo packages range from $130 for one night up to $250 for 5 nights

We do not currently offer a rental service for ladies formal wear on board, however a range of women’s evening wear is available to purchase from our on board shops.

National and religious dress including headdresses are allowed on board. Depending on the amount of the face covered by the headdress, guests may be asked to unveil for a security photo at check in and passing through security check points ashore and on board during the voyage. Some items of national dress such as ceremonial blades or swords are not permitted and guests should check our list of prohibited items.

The Queens Grill experience is designed around you. You’ll experience the very apex of luxury in ocean-going travel with every need personally taken care of by your Queens Grill butler.

From being on hand to unpack for you on arrival to serving your daily pre-dinner canapés, or arranging fresh flowers and organizing any drinks or dinner parties you might wish to host, your Queens Grill butler is there to make sure everything is just the way you like it.

Your primely-located and beautifully designed suite, one of the largest on board, will be your own private enclave of luxury for the voyage and comes complete with an inclusive mini-bar that will be restocked to your taste every day.

For breakfast, lunch and dinner, you’ll have a table reserved in the Queens Grill restaurant where the sublime menu is designed to whet every possible appetite. But should you not see what you want, our chefs will do their very utmost to create whatever takes your fancy.

For further details, please visit our dedicated Grills page.

Yes, the daily program is issued in English as standard. However our French, German and Spanish guests will automatically receive this in their home language.

The daily program keeps you up to date on what is happening on board, including where and when shore excursions are departing from, opening times for the bars and restaurants, the entertainment for the day/night and much more.

Please note: you are unable to place a personal message in the daily program.

A range of sporting activities are available including:

Table Tennis (All ships)
Paddle tennis (The paddle tennis court is approximately 7m x 13m) (All ships)
Shuffleboard (All ships)
Quoits (All ships)
Golf (Chipping, putting & target nets) (All ships)
Hooplah (All ships)
Darts (All ships)
Baggo (Queen Victoria & Queen Mary 2)
Croquet (Queen Elizabeth)
Short Mat Bowls (Queen Elizabeth)

Sports equipment is provided free of charge and are available at their locations between 9 am and 5 pm. Organized tournaments and social play get together are advertised in the Daily Program

All bottles of wine or champagne brought on board by guests for consumption in any of the ship's restaurants, bars or lounges are subject to a corkage fee.

Please be advised that guests are allowed to bring on board one bottle per person for special occasions.

Groups who want to supply their own wine for wine tasting seminars or for consumption in any of the restaurants, bars or lounges will be charged a corkage fee.

If a bottle of wine/champagne has been bought for you (on board) as a gift, please ensure you carry the gift card with you to avoid having the corkage charge applied to your onboard account.

The corkage fee is $25.00 per bottle and will be charged to your onboard account. (Corkage fee is subject to change).

Pre-booking an Alternative Dining table

You may pre-purchase a table, selecting the date and time at:

Steakhouse at The Verandah (dinner only, lunch is bookable on board)

Bookings can be made through My Cunard from around four months prior to embarkation and can be booked for any duration of cruise.

Simply log on using your first name, surname, booking reference and date of birth. Once you have logged in you should visit the Dining heading on the menu ribbon and click on Select Dining.

Pre-purchasing cover charges

In addition to the above, you may pre-purchase gift dining credit for use in the following restaurants by calling our Customer Contact Centre (please visit our website for contact details):

Queen Victoria - Steakhouse at The Verandah or The Lido Restaurant
Queen Elizabeth - Steakhouse at The Verandah or The Lido Restaurant
Queen Mary 2 - Steakhouse at The Verandah or Kings Court Restaurant

Pre purchasing of cover charges is only available for cruises of eight days or more.

Please note that by calling our Customer Contact Centre, you will only be pre-paying the cover charge and that choosing the time and date must be arranged on board. It is currently not possible to pre arrange a time or date in this way.

Booking should be made at least 72 hours before embarkation.

Prices and Menus

The cost of pre booking these restaurants can vary. Please see "How much are the cover charges in the alternative restaurants?" for details.

Examples of menus can be found under the question "Can I see an example of a menu?"

While you can be assured that your table is always reserved within your main restaurant, there are numerous other tempting options. Reserve a table at the alternative fine dining venues.

These are bookable either before you sail on the Voyage Personaliser or once you arrive on board. Please see our question Can I pre book dining? for details of which restaurants can be booked on board or before you sail.

All prices are subject to change and are per person, per occasion dining in a Select Dining restaurant.

Queen Mary 2

Following the success of the new menu 'Steakhouse at The Verandah' on board Queen Mary 2 this summer (2018), we're pleased to announce that this has now become a permanent feature.

Steakhouse at The Verandah - takes influence from both sides of the Atlantic, showcasing Prime USDA grain finished New York Strip steak, Maine lobster and Alaskan king crab, alongside dishes celebrating British provenance such as Scotch grass fed dry aged beef and Salt Marsh lamb rack. Offerings from farther afield such as renowned Wagyu Beef from Australia also feature.
Lunch Menu - $25 per person**
Dinner Menu - $39.00 per person
A small supplement is payable on some dishes in addition to the cover charge.

Kings Court - Buffet style dining throughout the day and into the evening. In addition an area of this restaurant becomes a speciality dining area with table service.

Aztec (Mexican cuisine) $19.50pp
Bamboo (Pan-Asian cuisine) - $19.50pp
Coriander (Indian cuisine) - $19.50pp
La Piazza* - Italian cuisine
Smokehouse* - American cuisine

Evening buffet (non themed) - Complimentary

Queen Elizabeth

Steakhouse at The Verandah - takes influence from both sides of the Atlantic
Lunch menu - $25.00 per person
Dinner menu - $39 per person

Lido Restaurant - Buffet style dining throughout the day and into the evening. In addition an area of this restaurant becomes a speciality dining area with table service.

Aztec (Mexican) - $19.50pp
Bamboo (Pan-Asian cuisine) - $19.50pp
Coriander (Indian cuisine) - $19.50pp
La Piazza* - Italian cuisine
Smokehouse* - American cuisine

Evening buffet (non themed) - Complimentary

Queen Victoria

Steakhouse at The Verandah - takes influence from both sides of the Atlantic
Lunch menu – $25 per person offering 3 course menu.**
Dinner menu - $39 per person offering a 3 course menu.

Lido Restaurant - Buffet style dining throughout the day and into the evening. In addition an area of this restaurant becomes a speciality dining area with table service.

Evening buffet (non themed) - Complimentary
Aztec (Mexican cuisine) $19.50pp
Bamboo (Pan-Asian cuisine) - $19.50pp
Coriander (Indian cuisine) - $19.50pp
La Piazza* - Italian cuisine
Smokehouse* - American cuisine

**Lunch can only be booked once onboard

Charges - will be applied to your onboard account which should be settled at the end of your voyage. Charges are per person and per occasion dining in a select dining restaurant. Although children are welcome to dine in these restaurants, we do not have specific menus for children however, requests will be accommodated where possible.

As alternative dining venues can be very popular, should you be unable to meet your dinner reservation, please notify us at least 12 hours before the time of your booking, to avoid the $8.00 cancellation charge. A cancellation charge will not be applied if transferring to a different time / date.

Purchasing the cover charge does not secure a date or time, you will need to confirm a date and time once you are on board.

Booking On board

You can also make your reservation once on board by speaking to the Maître d.

Whichever way you choose to make your reservation we suggest you make your booking as soon as possible to avoid disappointment.

You can view menus via Voyage Personaliser and also under the question Can I see an example of a menu?

Following the success of implementing a new concept menu, 'Steakhouse at The Verandah' on board Queen Mary 2 in the summer of 2018, we are pleased to announce that this has now become a permanent feature on all three Cunard ships.

‘Steakhouse at The Verandah’ takes influence from both sides of the Atlantic, showcasing Prime USDA grain finished New York Strip steak, Maine lobster and Alaskan king crab, alongside dishes celebrating British provenance such as Scotch grass fed dry aged beef and Salt Marsh lamb rack. Offerings from farther afield such as renowned Wagyu Beef from Australia also feature.

Delicious entrées are complimented with an array of appetisers including London Cure gin & tonic salmon and tea smoked duck. And there's even more temptation with mouth-watering desserts such as bourbon baba with Florida orange marmalade and melting toffee and peanut butter brownie sundae.

The delectable dining choice will also be accompanied by an enhanced bar experience in keeping with the Anglo-American theme featuring 8 sophisticated cocktails.

Steakhouse at The Verandah is open for lunch and dinner with a cover charge of $25pp for lunch and $39.00pp for dinner. A small supplement is payable on some dishes in addition to the cover charge.

Some areas of the Kings Court will have select dining options, such as Chinese, Carvery and Chef's table.

Part of the Kings Court restaurant will transform at night to offer:

Aztec (Mexican)
Coriander* - Indian Bistro
Bamboo (Pan Asian)
La Piazza (Italian)
Smokehouse (American)

On Queen Victoria the Steakhouse at the Verandah offers lunch and dinner with meals charged from $25pp (lunch) or $39pp (dinner) and additional supplements charged per item.

The Lido Restaurant often has areas set up in the evenings for a variety of dining options, reservations can be made on board.

The Lido restaurant transforms at night to offer:

Evening buffet (non themed)
Aztec (Mexican)
Coriander* - Indian Bistro
Bamboo (Pan Asian)
La Piazza (Italian)
Smokehouse (American)

On Queen Elizabeth, Steakhouse at the Verandah offers lunch and dinner with meals charged from $25pp (lunch) or $39pp (dinner) and additional supplements charged per item.

The Lido restaurant transforms at night to offer:

Evening buffet (non themed)
Aztec (Mexican)
Coriander* - Indian Bistro
Bamboo (Pan Asian)
La Piazza (Italian)
Smokehouse (American)

Please see "How much are the cover charges in the restaurants?" for further details.

Pre Booking Alternative Dining Venues

You can pre purchase a table, selecting the date and time, at alternative dining venues on board each ship detailed below:

Queen Victoria - Steakhouse at The Verandah
Queen Elizabeth - Steakhouse at The Verandah
Queen Mary 2 - Steakhouse at The Verandah

Please see "Can I pre book dining?" for details.

Yes, cigarettes, and tobacco are available to purchase from most bar areas.

We stock the following range of tobacco brands across all ships, prices available on board*:

Golden Virginia (250gm)
Drum (250gm)
Amber Leaf (5x50gm)

*subject to availability

Additionally, tobacco products are available from the Duty Free shop. Please see "Can I purchase duty free liquor and tobacco on board?" for further information.

Cigarettes are available from the bars are as follows:

Marlboro Red
Marlboro Light
Benson & Hedges
Silk Cut
Superkings

All items are subject to availability and prices are subject to change.

We do not sell E-cigarettes on board.

Additionally, tobacco products are available from the Duty Free shop. Please see "Can I purchase duty free liquor and tobacco on board?" for further information.

There are some areas of the ship where smoking is prohibited. Please see "Where can I smoke on board?" for further details.

Please also see: What is IVA tax? as there are some occasions where duty free tobacco cannot be purchased on board.

Please see the below links for details of each restaurant's opening times. All times are approximate and further information will be provided in your daily newspaper, which is delivered to your cabin each evening.

Examples of menus can be seen via the question "Can I see an example of a menu?"

Queen Elizabeth

Queens Grill / Princess Grill / Britannia Club Restaurants - Waiter service
Breakfast:(Port day) 7:30 - 9:00, (Sea day) 8:00 - 9:30 (Disembarkation day) 6:30 - 8:00.Breakfast is waiter service.
Lunch: (Sea / Port day) 12:30 - 14:00, (Embarkation day) 13:00 - 14:00
Dinner: 1830 - 2100

Britannia Restaurant- Waiter service
Breakfast:(Port day) 7:30 - 9:00, (Sea day) 8:00 - 9:30
Lunch: (Sea / Port day) 12:30 - 14:00
Dinner: 1st sitting from 18:00, 2nd sitting from20:30

Steakhouse at The Verandah Restaurant - Pre book this restaurant- Waiter service
Lunch: (Sea days only) 12:30 - 13:30
Dinner: 08:00 - 12:00

Lido Restaurant (Buffet) - Pre book this restaurant
Breakfast: (Continental) 4:00 - 6:30 sea days, 6:00 port days,
Breakfast: (Port days) 6:00 - 11:30, (Sea days) 6:30 - 11:30
Lunch: 11:30 - 15:00, (Embarkation days) 12:00 - 18:00
Afternoon snack: 08:00 - 12:00
Dinner: 08:00 - 12:00
Alternative dining concepts: 08:00 - 12:00
Late evening snack: 08:00 - 12:00

Lido Grill
Lunch: 08:00 - 12:00

Queen Victoria

Queens Grill / Princess Grill / Britannia Club Restaurants - Waiter service
Breakfast: (Port day) 7:30 - 9:00, (Sea day) 8:00 - 9:30 (Disembarkation day) 6:30- 8:00.
Lunch: (Sea / Port day) 12:30 - 14:00, (Embarkation day) 13:00 - 15:00
Dinner: 08:00 - 12:00

Britannia Restaurant - Waiter service
Breakfast: (Port day) 7:30 - 9:30, (Sea day) 8:00 - 9:30
Lunch: (Sea / Port day) 12:30 - 14:00,
Dinner: 1st sitting from 18:00, 2nd sitting from 20:30

Steakhouse at The Verandah Restaurant - Pre book this restaurant - Waiter service
Lunch: (Sea days only) 12:30 - 14:00
Dinner: 08:00 - 12:00

Lido Restaurant (Buffet) - Pre book this restaurant
Breakfast: (Continental) 4:00 - 6:30 sea days, 6:00 port days,
Breakfast: (Port days) 6:30 - 11:30, (Sea days) 6:30 - 11:30
Lunch: 11:30 - 15:00, (Embarkation days) 12:00 - 18:00
Afternoon snack: 08:00 - 12:00
Dinner: 08:00 - 12:00
Bistro dinner: 08:00 - 12:00
Italian Trattoria pizzeria buffet: 12:00 - 17:00
Late evening snack: 08:00 - 12:00

Lido Grill
Lunch: 10:30 - 18:00 (Embarkation days) 12:30 - 18:00

Queen Mary 2

Queens Grill / Princess Grill / Britannia Club Restaurants - Waiter service
Breakfast: (Port day) 7:30 - 9:00, (Sea day) 8:00 - 9:30 (Disembarkation day) 6:30 - 8:00.
Lunch: 12:00 - 17:00
Dinner: 08:00 - 12:00

Britannia Restaurant - Waiter service
Breakfast: (Port day) 7:30 - 9:30, (Sea day) 8:00 - 9:30
Lunch: (Sea / Port day) 12:00 - 13:30,
Dinner: 1st sitting from 1800, 2nd sitting from 20:30

Steakhouse at The Verandah Restaurant - Pre book this restaurant - Waiter service
Lunch: 12:00 - 17:00
Dinner: 08:00 - 12:00

Kings Court - Buffet

Kings Court offers a variety of choice including:

Buffet Breakfast: (Continental) 0400 - 0630, (Port / Sea day) 0630 - 1130
Buffet Lunch: 1130 - 1500
Afternoon snack: 15:00 - 17:30
Buffet dinner: 17:30 - 22:00

The following are all Alternative Fine Dining held in the buffet of an evening with waiter service

Dinner - 19:00 - 21:00

La Piazza - Pre book this restaurant
Lotus - Pre book this restaurant
The Carvery - Pre book this restaurant

All times are subject to change with full details provided on board.

Yes, we offer a variety of drinks packages on board as detailed below. Please note, there are currently different drinks packages available on different ships. If you would like to book a wine/coffee package, please call the Customer Contact Center (please visit our website for contact details), to place your order. Pre ordered items will require payment at time of ordering and will not be charged to your onboard account.

*Please note that all items / prices are subject to change and availability and where applicable, alternatives may be offered.

Soft drinks package - Queen Victoria and Queen Elizabeth

Soda: Pepsi, Diet Pepsi, Lemonade, Soda Water (Draught from the post mix dispenser)

Orange, Apple, Grapefruit, Pineapple, Tomato and Cranberry. Poured juices only, package excludes: Folkingtons bottled juices and freshly squeezed orange juice.
Size: regular or small

Availability of specific brands and flavors may vary by ship or venue on board. Soft drinks packages can be purchased on board.

Please note, the soft drinks package is only available on cruises of 4 nights or more.

Coffee card - Queen Victoria and Queen Elizabeth

A coffee card is available to pre-purchase for Queen Victora at a cost of $40* which allows guests 10 regular coffees once on board. Speciality lattes, liqueur coffees, hot chocolate, extra flavours/toppings, larger sizes are not included.

For Queen Elizabeth, a hot drinks package is available to purchase for the duration of your voyage at a cost of $8.50 a day*. This package includes Tea Forte Signature Pyramids, tea over ice and regular illy caffe coffee. Please ask on board for details and to purchase the package.

*Prices are subject to change and gratuity charges apply in addition.

Queen Elizabeth, Queen Victoria, and Queen Mary 2.

Various wine packages and World Voyage Wine Collections are available to book before your cruise or once you arrive on board (15% gratuity is included in these prices). Wine packages can be consumed either in the restaurant or in your cabin. Please note loyalty discount will not be applied when purchasing wine packages.

Can I take a bottle of wine/champagne on board to drink in a restaurant and would a corkage fee apply?

A world of drinks – Queen Mary 2

A range of new inclusive drinks options is now available to buy onboard Queen Mary 2. The range includes a Beers, Wines and Spirits Option ($69* per person per day), a Premium Soft Drinks Option ($29* per person per day), a Soft Drinks Option ($10* per person per day) and a Speciality Hot Drinks Option ($15* per person per day). These prices are inclusive of 15% bar service charge. More details of these options and associated terms and conditions will be provided on board by your bar teams. These options are currently only able to be purchased on board and are available until midnight on the second day of your voyage – for voyages of five nights or more.

Wines, Beers and Spirits (new) - $69 per person per day

Our most comprehensive selection; the Beers, Wines, & Spirits option, includes an incredible array of beers, wines by the glass, spirits, liqueurs, and cocktails up to $11 per serving*, as well as all the benefits of the Premium Soft Drinks option detailed below. Guests will also receive a 20% discount on drinks above $11, all bottles of wine, and large bottles of water.

*Wine will be served in 150ml measures and spirits will be served in 1oz measures with mixer of your choice (double measures for spirits and premium mixers are available on request). Alcoholic drinks are limited to 15 beverages per 24-hour period (6 a.m. to 6 a.m.).

Premium Soft Drinks (new) - $29 per person per day

Unlimited access to a wide variety of soft drinks, small bottled waters, freshly squeezed juices, speciality hot drinks and hand-crafted zero-proof mocktails. Plus a 20% discount on any other non-alcoholic drinks not included in the Premium Soft Drinks Option, such as large bottles of mineral water, deluxe juices and smoothies.

Soft Drinks (new) - $10 per person per day

Unlimited draught soft drinks, selected fruit juices, squash and cordials.

Speciality Hot Drinks (new) - $15 per person per day

Unlimited illy speciality coffees, Tea Forté infusions and hot chocolates.

Wine Collections (existing) – from $299

Guests can choose a tailor made collection of either six or twelve bottles from one of two distinctly different yet exquisite wine collections; The Commodore's Collection and The Captain's Collection. A full brochure is available from the Sommelier team detailing each collection from which guests will make their selections.

Captain's Collection: $299 (6 bottles), $560 (12 bottles)
Commodore's Collection: $395 (6 bottles), $715 (12 bottles)

*Prices are subject to change.

Wine Tasting

Wine Tasting is available from $35.00* per person. Chief Sommeliers on board create wine tasting packages which are influenced by the cruise and itinerary and will be subject to availability. To take advantage of these packages, please contact reception once on board.

Please note that these packages are non-refundable and may not be exchanged for another item, or for onboard credit.

We currently do not offer a package for beer and/or spirits.

*subject to change

Room Service

Single bottles of wine or Champagne can be pre ordered via our gift catalog and spirits can be ordered via room service.

For sample menus available on board please see the question How much are drinks on board?

Yes, cigarettes, and tobacco are available to purchase from most bar areas.

We stock the following range of tobacco brands across all ships, prices available on board*:

Golden Virginia (250gm)
Drum (250gm)
Amber Leaf (5x50gm)

*subject to availability

Additionally, tobacco products are available from the Duty Free shop. Please see "Can I purchase duty free liquor and tobacco on board?" for further information.

Cigarettes are available from the bars are as follows:

Marlboro Red
Marlboro Light
Benson & Hedges
Silk Cut
Superkings

All items are subject to availability and prices are subject to change.

We do not sell E-cigarettes on board.

Additionally, tobacco products are available from the Duty Free shop. Please see "Can I purchase duty free liquor and tobacco on board?" for further information.

There are some areas of the ship where smoking is prohibited. Please see "Where can I smoke on board?" for further details.

Please also see: What is IVA tax? as there are some occasions where duty free tobacco cannot be purchased on board.

Self Service

There are self service launderettes on board which are complimentary with washing machines, washing powder (you may bring your own personal washing powder if you wish), tumble dryers and ironing facilities which are available from around 7.30am until 9pm (subject to change).

Launderettes can be found in the following locations:

Queen Elizabeth & Queen Victoria - Decks 4, 5, 6, 7, 8
Queen Mary 2 - Decks 4, 5, 6, 8, 10, 11

Specialist cleaning services

Wet cleaning is a professional, aqueous cleaning process for sensitive and non-washable garments. The wet cleaning process was invented in 1991 by Kreussler & Co GmbH in cooperation with Miele. Wet cleaning avoids the use of chemical solvents. Environmental groups and the United States Environmental Protection Agency have indicated that such alternative ""wet cleaning"" methods are better for the environment than chemical solvents and proponents of wet cleaning state that these methods can be used without shrinking or otherwise damaging garments that typically require dry cleaning.

Typically, wet cleaning involves the use of a professional wet cleaning machine using water, biodegradable soaps and conditioners, and various types of pressing and re-shaping equipment that may be specialized for many different fabric and fibre types. The most important aspect of successful wet cleaning is experience and knowledge of different types of fabrics and proper ways to finish garments by operators

According to the Environmental Protection Agency (EPA), wet cleaning is the most environmentally sensitive professional method of garment cleaning. It does not use hazardous chemicals, it does not generate hazardous waste, nor does the process create air pollution and it reduces the potential for water and soil contamination. The specialized detergents and conditioner used in the wet clean process are milder than home laundry products.

In some ports it is necessary to anchor offshore rather than alongside. When this is the case, we use a tender to take you ashore. A tender is a small vessel with a capacity of around 100 people. The tenders are usually our own, manned by our crew, but sometimes they are chartered through a trusted external provider.

Embarking and disembarking the tender safely

In some ports it is necessary to anchor off shore rather than alongside the dock or quay. When this is the case, we use a tender to take you ashore. A tender is a small vessel that carries around 100 guests. In order to board the tender, please note that you will be required to use steps (up to 20cm/8 inches high) and navigate the gap between the platform and the tender (of up to 45cm/18 inches).

In the interests of safety, we require all guests wishing to use the tenders to have sufficient independent mobility to negotiate steps and traverse a gap of up to 45 cm/18 inches. Anyone wishing to board the tender will need to demonstrate this ability via a mobility test prior to tender embarkation by stepping unaided over a distance of 45 cm/18 inches. Children who are unable to step across a gap of this size will be permitted to use the tender service provided their parent/guardian is able to demonstrate that they can carry or pass them safely across the mobility test gap.

There will be crew members there to guide and steady you as you embark, but they cannot support, carry or lift guests on board the tender for safety reasons. Please wear appropriate, puncture, and securely attached footwear when embarking and disembarking the tender.

If you use a wheelchair or mobility scooter, please note that you or your traveling companion are responsible for assembling and disassembling your wheelchair/mobility scooter. The crew will endeavor to assist where practical and safe to do so, providing that no individual part weighs more than 20kg/40 lbs.

If you have notified us that you have reduced mobility you will be invited to a tender briefing on board and given the opportunity to take part in the mobility assessment (described above) in advance. This must be completed independently, (deletion), without any assistance. If an officer decides it is not safe for you to board a tender, please respect their decision as this decision is taken to ensure your safety, in accordance with health and safety law.

Safety while on board the tender

Once you have embarked the tender, please follow the instructions given by crew members and find a seat as soon as possible. Do not get in or out of the tenders until told to do so.

Shore excursions

Priority will be given to you if you are on a shore excursion. Please see the mustering details in the Daily Program for more details.

How do the tenders run

Tenders are run on a continuous loop; please see the Daily Program for times and frequency. As mentioned above, we will embark shore excursion guests first, then all other guests.

Naturally, most guests will want to disembark as early as possible, so we do expect a very busy period in the morning. Therefore, we will stagger disembarkation and ask you to collect a ticket at a particular venue and then wait for your group to be called before making your way down to the tender platform. Public announcements will be made throughout the morning, so please listen carefully.

Once the busy period is over we will make an announcement and you will be free to use the tender without a ticket.

Cost

The tender is free of charge all day. Should you have any questions about the tenders, including concerns about safety and mobility, please ask at Reception.

Accessibility

On Queen Mary 2 there are 14 steps from the Deck one entrance down to the pontoon for the tenders. There are 20cm / 7.9 inches between steps and the steps are 25cm / 9.8 inches deep. The forward gangways have lifts, so are accessible for guests with walking difficulties.

On Queen Elizabeth and Queen Victoria there are 10 steps down to a landing followed by a further 8 steps to get onto the pontoon. Guest will then need to climb up 4 steps to get into the tender and a further 2 more to get down to the seating area.

Those who are unable to do this due to mobility issues would be unable to go ashore at ports of call where a tender is used.

In some destinations there is not the infrastructure to offer excursions, or there are limited Tour Operators or guides. Examples of such places include:

Ny lesund, Spitsbergen - no excursions are operated in Ny lesund. Ny lesund is almost only inhabited by scientists, and there is no infrastructure for excursions and no guides. Ny lesund can offer a few amenities for guests. For example: a small shop and a post office etc. It is not permitted to venture out of the small settlement. This is mainly due to safety as there is a potential threat from wild animals like the polar bear, but also there is concern about the vegetation. as it is very vulnerable. You will be given full information on the area once you are on board and will have the opportunity to go ashore independently.

Catalina Island - at Catalina Island there are no organized shore excursions as the island is very small and there is no infrastructure to support organized shore excursions. You can take the ships tender to the beach, where you can lounge in the sun and explore. When you have enjoyed your time ashore make your way back to the ship using the ships tender. Further information regarding Catalina Island will be provided to you once you are on board.

The port of call is showing as an option to select on my Voyage Personalizer; however no shore excursions are available to book.

The reason for this may be because the port of call is an embarkation/disembarkation port. Although this may not be the case for your itinerary, these excursions are only bookable on board.

The requirement for seat belts depends on the law of each country visited. Usually in Europe you can expect to be provided with a coach fitted with seat belts; however in many other countries it is not a legal requirement and it depends on the coach available to the tour company on the day.

If seat belts are provided it is advisable that they are worn for safety reasons.

Car seats are not a legal requirement when traveling on a coach and there is no guarantee that if you did bring a car seat with you that the seat belts that are provided in the coach (if provided) would be able to secure the car seat adequately.

Usually the ship will dock in the port and you will leave by the gangway. In some ports, however, we will anchor a little way out from the shore and you will be taken ashore by tender. These ports are indicated on the itinerary by an "A". There is a possibility, in exceptional circumstances, that we will have to anchor outside of a port and use tenders to take you ashore. These are indicated these with a "PA".

On cruises that have a call at a port that requires use of the ship's tenders or the shore quayside. While every effort will be made to enable access, you must have some independent mobility in order to step into the tender and out of it on the shore side.

Our crew are not allowed to lift guests. Please be advised by our officers accordingly.

Additional information regarding a shore excursion will be contained within the “Important Information” section on the home page of Voyage Personalizer or within the shore excursion descriptions themselves.

Please note that this is generic information and not all shore excursions listed are available for every cruise. Full details of the shore excursions available to you on the cruise can be found on Voyage Personalizer.

We certainly recommend that you leave 45 minutes to 1 hour between two excursions. However, if for any reason the morning excursion is delayed and returns to the ship late and subsequently you are too late to take the afternoon excursion, you will still be charged for the tour (this is because the tour agent will be expecting certain numbers of guests as the ship provide them with these details 48 hours prior to arrival).

Excursions can be late back for many reasons - traffic congestion being the main one and large cities can be very busy so your tour could run over the scheduled time. At some ports of call, immigration may also ask to see your passport or tour tickets and potentially this can delay the excursion departure time.

Please refer to the Holiday Information booklet which can be accessed via the Voyage Personalizer approximately 6 to 8 weeks prior to departure for the shore excursion terms and conditions.

Yes we do and these can be booked via your Voyage Personalizer.

The symbol fam tour means that the tour is particularly suitable for families. Some shore excursions have a minimum age to participate, which is either set out in the tour description or will be made known to you when booking.

Age LimitsM/h3>

Child prices are for those aged 3 to 12 inclusively.

Guests over the age of 12 will require an adult ticket.

Infants aged 2 and under (on the date of sailing) can travel on the excursion free of charge, as long as they are seated on your lap. Please note there may be occasions when this is not possible and this will be detailed on the Shore Excursion description via Voyage Personalizer.

Please ensure that you book a tour ticket for your infant via Voyage Personalizer.

Note that all minors (those under 18) must be accompanied by an adult on shore excursions.

We ask parents and guardians to note that children must not be left unaccompanied on the ship while the ship is in port. There is no facility offered on board to look after your children if you go ashore.

Car Seats

You are welcome to bring your own safety seat since these are not provided due to different laws being applicable in other countries.

If you are bringing a car seat for an infant (aged 2 or under) you cannot purchase a seat when booking your excursions via Voyage Personalizer. This is because infants are not charged. You will need to speak to the Shore Excursion Team once you are on board to advise you are bringing an infant and a car seat. Please be aware that the size and safety fittings of coach seats may vary between excursions and we cannot guarantee that safety seats will fit in all coaches. In some instances we are unaware what coach is provided until on the day of the shore excursion.

We do not recommend that guests take a shore excursion on embarkation/disembarkation day due to time constraints and onward travel arrangements.

You may notice that a shore excursion is offered in a port of call where the ship remains overnight or for two/more days. However, these are offered to those guests who are taking the longer cruise where the choice of 7/14& nights was available (for example, World Cruises or 7/14 night cruises on Queen Elizabeth).

If you wish to take an excursion on embarkation/disembarkation day then we strongly advise you ensure that the tour times do not clash with your travel arrangements.

Any excursions offered on embarkation/disembarkation day will be shown via the Voyage Personalizer where available.

Occasionally excursions are arranged on disembarkation day and include a transfer to the airport, however you should still ensure that this fits with your check in or flight time.

If you wish to arrange a private tour for your final day, then it may be possible to arrange this on board (taxi to a chosen destination); however, we recommend that you familiarize yourself with the process involving taking luggage off the ship.

If you choose to pre book shore excursions, then you must pay for these at time of booking. This can be done via Voyage Personalizer and you must have a valid credit or debit card to do so.

You may book shore excursions once you are on board and these will be charged to your onboard account, which will be settled at the end of your voyage. If you have onboard credit then this is deducted for the balance of your onboard account so you are therefore able to effectively use any onboard credit given to you to pay for your excursions; however, please note that your chosen shore excursion may no longer be available. Booking shore excursions on board may also result in higher prices than if you were to pre book them.

If you wish to book an accessible shore excursion, this will be charged to your onboard account as it is not possible to book these on line.

If you choose an excursion with a long transfer time to the main destination (i.e. Civitavecchia to Rome) it is likely that a convenience stop will be made.

If you choose an excursion that includes refreshments or lunch, there will be toilet facilities available at the refreshment/lunch venue.

We cannot guarantee that there will be toilet facilities on the coaches used for our excursions as we do not know until the day of the tours which coaches will be supplied to us by the local coach operators.

Once you have selected your shore excursions and completed payment in Voyage Personalizer , you will receive a Purchase Confirmation via email and notification that your credit/debit card transaction has been processed.

You may also return to Voyage Personalizer and view details of the shore excursions you have purchased by accessing “Purchased Shore Excursions” within the Going Ashore menu or the “Holiday Itinerary.”

When pre booking shore excursions, you will be required to pay for these at time of booking. which can be done via the Voyage Personalizer .

Alternatively, you may book shore excursions once on board, subject to availability, which will then be charged to your onboard account.

If you wish to book an accessible shore excursion, this will be charged to your onboard account as it is not possible to book these on line.

Your onboard account, which is settled at the end of the voyage. If you do not have a credit card that is recognized on board, you may pay your onboard account in cash by putting money up front.

If a shore excursion is fully booked, you will have the option of joining a waitlist for your chosen excursion. You may also opt to book an alternative excursion in the event that you are unsuccessful. If your first choice excursion becomes available, you will be notified via email and will be given 72 hours to confirm and complete your purchase. Any remaining waitlist requests are forwarded to the ship before the voyage departs and, if space becomes available, are processed prior to onboard bookings.

Shore excursions and prices for your particular voyage are available to view by logging onto your Voyage Personalizer approximately 12 weeks prior to travel.

Half day shore excursions range from approximately US$30.00 to US$60.00 per person. Full day tours range from approximately US$50.00 to US$140.00 per person. The prices depend on the type of excursion you take and whether it includes lunch or refreshments.

When pre booking shore excursions, you will be required to pay for them at time of booking via credit card on the Voyage Personalizer . Should you wish to book shore excursions once on board, the cost of your shore excursion will be added to your onboard account.

Prices are subject to change without notice and may increase before departure. Excursions have limited availability, so it’s worth booking early.

Should you wish to cancel a shore excursion you can do so via Voyage Personalizer. Cancelations can be made via the Cruise Personalizer no later than 3 days to departure. A full refund will be applied to the credit/debit card used to make the original payment. There may, however, be shore excursions that are non-refundable or incur a cancelation penalty or have an earlier cancelation deadline; details of this will be contained in the tour description.

If you wish to cancel within 3 days of departure please speak to your onboard Shore Excursion representative who will be able to assist. Cancelations cannot be made via the Voyage Personalizer within this time period.

We regret that we are unable to refund the cost of excursions that are canceled by guests after the cancellation deadline. If you do wish to cancel your shore excursion after the cancelation deadline we will credit the original credit/debit card with the full amount paid; however, a 100% cancelation fee will be posted to your onboard account. In order to process any cancelations, tickets must be returned to the onboard Shore Excursions Office.

If the shore excursion that you wish to cancel was booked on board, a credit will be applied to your onboard account, minus any cancelation penalty. In most cases, the “Essential Information” section of the shore excursion description will indicate where a shore excursion is not eligible for a refund.

If you book two shore excursions on the same day, we would recommend you leave at least one hour between your excursions returning to the ship in the morning and leaving in the afternoon. This would be at your own risk and refunds would not be made if your morning shore excursion is delayed by traffic and you miss the afternoon departure.

All shore excursions require a minimum participation, which if not achieved, may mean the excursion will be canceled. In this event an alternative may be offered. We reserve the right to cancel or amend shore excursions prior to commencement for any other reason, including upon operational or commercial grounds, in which case we will make any refunds to your credit/ debit card if booked in advance or your onboard account if booked on board. Should any excursion have to be abandoned or amended after setting off, the best possible onboard credit will be arranged according to the circumstances.

At most ports of call we operate a shuttle bus service, shuttle bus availability along with distances to the main towns/ destinations will be provided to you once you are on board.

Please note, any shuttle bus service to and from the ship, from and to the nearest transport hub provided by Cunard is complimentary.

In some ports, it may be obligatory for a complimentary shuttle bus to be used to exit the port due to health and safety reasons.

The mode of transport often used in the Caribbean is minibus, which will vary in size and age from port to port. Open sided buses may also be used and these may have high steps to negotiate. Please be aware that scooters/ wheelchairs or buggies can not be stored in the minibuses as there are no storage facilities.

The mode of transport used for each excursion will be noted in the Tour Description via the Voyage Personaliser and the Pre-Voyage Information booklet.

At US mainland ports of call, the tours are likely to use coaches and your wheelchair or scooter can be stored within the hold providing it is collapsible (if a minibus is used, then this will be stated in the Tour Description).

Wheelchair accessible minibuses are only available in a few ports of call and can only accept full time manual wheelchair users for safety reasons. For all shore excursions you would be required to leave your wheelchair on the ship as there are no storage facilities at the quay side.

Wheelchair and scooters users have the following options:

go ashore independently
take a taxi to where you wish to go (the Tours Desk on board can assist in arranging this)
take a regular tour, from the main shore excursion programme, however you would need to consider the amount of walking involved, this is indicated in the shore excursions brochure online.

Yes, provided that the wheelchair or scooter can be collapsed and stored in the hold of the coach and that you are able to climb a few steps to board the coach. Please note that you, or your companion, are responsible for collapsing the wheelchair or scooter and placing it on to the coach.

We do advise that if you are taking a wheelchair or scooter on any of our tours, that you choose choose suitable excursions from those listed under the ‘Voyage Personaliser'.

Please note that our shore excursion program in the Caribbean will operate using minibuses as coaches are not available. Please see the question Can I take a wheelchair or scooter on a shore excursion in the Caribbean? for further information.

The Shore Mobility Advisor will be able to provide advice and assistance in arranging private, tailor made tours in adapted vehicles*, dependent on availability.(*Adapted vehicles used are those which are deemed suitable by Cunard.) Guests unable to board a coach by the steps and who are able to transfer into a standard car (provided the wheelchair is a suitable size to be stored in the boot of the car) should email shoremobilityinfo@carnivalukgroup.com for assistance in arranging a private car. Alternatively contact Reservations or the Tour Office on board.

Guests who are able to board a coach by the steps are referred to the shore excursion descriptions, which are set out to offer practical advice based on Cunard’s operating experience. Generally, full size coaches are able to accommodate small, collapsible scooters and /or manual wheelchairs (a limited number per coach). The coach driver is, however, unable to assist with the loading of scooters or wheelchairs into the vehicle. Where minibuses / trolley trains are used to operate shore excursions, the storage space is insufficient to be able to accommodate wheelchairs or scooters.

You are strongly advised to read the excursion description to ensure that your chosen excursion is suitable for your individual personal requirements. Further advice on the suitability of excursions is available from the Tour Office on board. Taxis are usually available for hire close to the ship’s berth should guests wish to travel independently. Guests who use a wheelchair and those who are not fully mobile may be restricted from going ashore at ports where launches are necessary. Prior to requesting your shore excursion, please check if launches will be used to go ashore. You are reminded that wheelchair assistance, if required, will be provided to assist guests on and off the ship’s gangway only.

You may find the following question useful - What are the Shore Excursions terms and conditions?

Overlands are tours that generally operate during an active cruise, typically World Cruises. Participants will depart the ship in one port and return in another. The tours typically take place during sea days to ensure you get the most out of your tour and port days*.

Overlands are a great way to allow you the chance to see big "bucket list" sights not possible on regular tour itineraries.

Benefits:

Well planned, end to end itineraries
Expert guides to give the best local experience
Venture further afield with confidence
Carefully selected local operators, airlines and accommodations
See once in a lifetime sights while missing sea days, not ports **
Fully inclusive of flights, hotels, meals and refreshments **

How to Book

To view and book the overland tours available for your cruise please visit My Cunard.

Please note that when booking an overland tour with double accommodation, both guests will need to purchase a ticket on Voyage Personaliser, as the cost is per person, not per room.

Waitlist

If you have an overland that is on waitlist and it becomes available, you will be notified by email and have 72 hours to purchase the overland.

Important Visa Information

Please check the visa requirements for any overland tour you book as these may not be the same as the visa requirements for your World Cruise.

Overlands are different to our Land Tours and Shore Excursions.

*Please note this is not always possible, depending on itinerary of the overland, it may take place during a port day.

**unless otherwise stated

Any luggage that has been left on board will be landed in Southampton at the end of the voyage and then transferred to the Luggage Handling Company in Southampton, where it will be safely stored in their warehouse until further notice.

To arrange delivery or collection please contact (800) 728-6273 between Monday - Friday 5am - 6pm PT (8am-9pm ET); Saturday 6am - 5pm PT (9am-8pm ET); Sunday 6am - 3:15pm PT (9am-6:15pm ET) or alternatively, you can email: info@thebaggagehandlingcompany.com.

Please note, delivery charges are the responsibility of the passenger.

When departing Brooklyn Cruise terminal the Statue Of Liberty and Ellis Island will be on the starboard side (right) and if you look aft (back) you will see the Manhattan skyline.

When arriving into Brooklyn Cruise terminal the port side (left) of the ship will afford you views of the Statue Of Liberty and Ellis Island.

An unmissable viewing opportunity would be to be on the top deck to watch the ship's funnel pass under the Verrazano Narrows Bridge with 10m / 33ft clearance.

Also, by being on the top deck, you will be able to take advantage of the panoramic views and therefore be able to see the scenery on both sides.

Please note the views mentioned above are while the ship is underway. Views when the ship is alongside or maneuvering may differ from those detailed above. All recommended viewing areas are subject to change due to weather, tidal conditions and operational factors.

Generally it will take approximately two hours after the ship comes alongside, to have all luggage landed and the ship cleared by local authorities before guests are invited to disembark. We operate a staggered disembarkation and this can take up to a further two hours before all guests have departed. You need to allow a minimum of an hour to collect luggage and pass through American security before guests are free to resume their journey.

Yes, it is possible to arrange for your luggage to be stored in New York. This is available for guests disembarking the ship in New York who plan to return to New York to embark the ship again within a few days.

Please speak to the Pursers Office once you are on board who will be able to check availability for you.

How it works

If there is availability you will need to place your luggage outside your stateroom the night before disembarkation between 6.00pm and Midnight and attach your standard luggage labels.

You will then need to collect your luggage from the luggage hall which is in the cruise terminal ashore, attach your second set of luggage labels to your luggage and drop your luggage off at the dedicated luggage Concierge Stand after going through Customs and Immigration.

Cost

The cost to leave your luggage in New York is $85.00* per bag for up to 30 days and a further $30* per 30 days thereafter. This includes transport from/to the correct terminal, secure storage and insurance cover.

*Prices are subject to change.

Please note there are no restrictions on the size or weight for your luggage.

The Passenger Services Act (often inaccurately/incorrectly referred to as the "Jones Act") prohibits ships of non-U.S. registry from embarking and disembarking passengers at two different U.S. ports. An exception to this general rule allows passengers to be transported between two U.S. ports if the cruise itinerary includes a port call at a "distant foreign port".

Distant foreign ports do NOT include Canada, Mexico, Central America, Bermuda and most Caribbean islands. South America and the ABC islands (Aruba, Bonaire, Curacao) do qualify as distant foreign ports.

Please note that the "Jones Act" governs cargo, not passengers.

The address you will need to send mail for one of the ship's crew or guests are as follows -

Crew member or passenger's name (+ cabin number if known)
Ship name, i.e. C/O MS Queen Mary 2
Cunard
Carnival House
100 Harbour Parade
Southampton
SO15 1ST

All mail should be clearly addressed with a return address on the back of the envelope/package.

Please note: we can ONLY pass on letters/cards/documents due to Customs and Security.

Parts of our website that display or request sensitive information use a secure encrypted connection, which means the information cannot be read by unauthorized people on the Internet. You can verify this in the address bar of your web browser - it should start with https:// where the s stands for 'secure'.

Your web browser may display a padlock in the address bar to indicate that it's a secure website. You can also click on this padlock to view our certificate to help assure yourself that you are accessing our genuine website.

Departure Tax (where applicable) is included in the cost of the holiday along with all/any other port taxes unless otherwise stated on your booking confirmation.Some countries require passengers to pay an airport departure tax which is not included on the passenger air ticket. The individual passengers are responsible for this tax. In most cases, this tax is collected at the airport upon check-in and may have to be paid in local currency. We recommend that your travel agent verify any applicable tax for which the passenger may be responsible.

If you are visiting the U.K. from the U.S.A., you can claim back the VAT spent on purchases here in the U.K. You must request a VAT Refund form from the shop where they make your purchases, and then put them in an envelope and leave it unsealed. There is not a Customs desk at the terminal, so you will need to post the envelope in the Customs box, which is usually found just after the X-Ray machines. Customs collect these regularly and will process the refunds accordingly.

If you wish to contact us in regards to your vacation experience please contact as listed below:

Before your voyage:

Please call our Customer Service Center (800) 728-6273 and ask to speak with Guest Relations.

After your voyage Please email Guest Relations at Guestrelations@cunard.com or send written correspondence to:

Cunard Line, Attention Guest Relations

24305 Town Center Dr., Suite 200

Valencia, CA 91355

If you have searched our Help & Advice section for information and are unable to locate what you are looking for, you can use the "email us" section located at the bottom of the page.

Simply click on the "Email us" link and complete the online form.

Common problems and helpful tips:

Please try to avoid spelling errors.
Ask a question rather than try to use keywords.
If you've entered a question and nothing came up, try being more specific or more general - i.e use "the ships" instead of "Queen Victoria" or vice versa.
Search in All Areas rather than a specific module as some questions may not be where you think they would be.

Please note that the questions and answers based in this section are for general information only and cannot give information on specific bookings.

Inquiries for specific bookings should be directed towards our Contact Cunard Customer service at (800) 728-6273

Onboard Credit Program

Cunard is pleased to offer a special Carnival Corporation Shareholder Onboard Credit program. This program is available to shareholders holding a minimum of 100 shares of Carnival Corporation or Carnival plc. Proof of ownership (photocopy of shareholder proxy card, shares certificate, dividend tax voucher, or a current brokerage statement or nominee statement) must be provided within 90 days of embarkation. Additional benefit information may be found at www.carnivalcorp.com.

6 days or less receive $50 Onboard Credit Amount Per Stateroom

7-13 days receive $100 Onboard Credit Amount Per Stateroom

14 days or longer receive $250 Onboard Credit Amount Per Stateroom

Restrictions

- Only one onboard credit per shareholder-occupied stateroom, even if there are multiple shareholders in the stateroom.

- This offer is good for only one cabin occupied by the shareholder.

- This offer can only be applied to bookings under deposit.

- This offer cannot be used for casino credits/charges and gratuities.

- This offer is combinable with most cruise fares. Some restrictions apply.

- This offer is combinable with most Onboard Credit offers.

- This offer is non-transferable and the onboard credit is non-refundable and has no cash value at the end of the voyage.

- To allow processing time, applications to receive this benefit must be made no later than 14 days prior to cruise departure date.

Procedures

Once your booking has been made, please complete and submit the Carnival Shareholder Benefit Request Form to request this exclusive benefit. This form may be submitted via fax or mail. Must be submitted no sooner than 90 days prior to sailing.

Cunard Line

Booking Support Department

24305 Town Center Drive

Suite 200

Valencia, CA 91355

Phone: (800) 728-6273

Fax: (661) 753-0180

*Shares certificate and brokerage statement should be dated no earlier than 3 months prior to voyage departure date.

Safety on Excursions

The provisions in the Booking Conditions (or “Passage Contract” in the case of our U.S. guests) and these terms and conditions govern Cunard’s responsibility to guests in respect of shore excursions. Participation by a guest in shore excursions is conditional upon such guest’s acceptance of such terms and conditions. Participation may also be subject to the independent tour operators’ own terms and conditions. We will arrange for shore excursions to be performed by an independent local excursion provider. Cunard does not provide or supply the excursion services. We will exercise reasonable care and skill in selecting the excursion providers and require them to comply with all relevant local, national and /or international standards and legislation. The health, safety and comfort of our guests is paramount. We therefore require all shore excursion providers to have insurance and to have and to adhere to their own safety management systems. However, you should still take care for your own safety and that of any children that may be in your party. Shore excursions will operate in all weather unless it is advised by the local provider that it is inappropriate or unsafe for the excursion to go ahead as planned. We want you to enjoy every aspect of your holiday so please read the information about the excursions very carefully and take reasonable precautions for your own safety and that of those in your party. Please ensure that you have read the Guide to symbols and Important information sections. Please note that in relation to all excursions Cunard is not responsible or liable for any loss, damage, or injury sustained by you unless such loss, damage or injury arises out of a breach of legal duty of Cunard. Cunard will not in any circumstances have a greater liability than the excursion supplier and Cunard shall not be responsible for the negligent acts/omissions of the excursion supplier. Cunard will invoice you for all medical care given on board and you will also be responsible for the cost of any hospital visits on land. Cunard assumes no responsibility or liability for any goods purchased while participating in a shore excursion. Any purchase ashore is solely between the guest and the vendor. INSURANCE The extent of insurance coverage in foreign countries varies widely and depends on their laws and customs. Cunard recommends that its U.S. guests and requires all other guests to obtain their own insurance protection before leaving home against loss or damage to luggage and personal effects, trip cancelation and emergency evacuations, accidental death or injury, illness and medical expenses sustained or incurred in connection with your voyage. Cunard cannot assume liability for luggage or other personal effects lost or damaged while those items are in the custody of an airline, hotel or other service providers.

Shore Excursion Fares

The prices for shore excursions are in U.S. dollars and are subject to change without notice. Prices may vary by departure date and time and are capacity controlled. Since prices are likely to increase closer to departure, it pays to book early. Once you have booked and paid for your shore excursion the price will not change. Pre-booked shore excursions will be charged to a valid credit card prior to the start of your cruise. Charges for your excursions booked once the voyage has started will be added to your on board account. Tickets will be delivered to your cabin. The cancelation deadline for confirmed shore excursion bookings is generally 48 hours prior to the ship’s arrival in port. The prices for shore excursions are charged per adult, per child and in some cases per vehicle. Some shore excursions have a minimum age to participate, which is either set out in the tour description or will be made known to you when booking. In most circumstances the child prices shown apply to children aged 3 to 12 inclusive on the date of sailing, for those excursions deemed suitable for children. Children over the age of 12 will require adult tickets. Infants aged 2 and under on the date of sailing can travel on the excursion free of charge, as long as they are seated on your lap. However, there may be occasions when this information changes. In these cases notes have been added to the excursion descriptions. Please ensure that you book a tour ticket for your infant. Note that all minors (those under 18) must be accompanied by an adult on shore excursions. TOUR TIMINGS & ITINERARIES The published duration for each excursion is approximate and the departure time on your tour tickets is the time that the last vehicle will leave. Prior to arrival in each port of call, the departure time of each excursion will be confirmed in the ship’s program. Timings are subject to change, should the arrival time at any port be delayed, or the itinerary for any particular excursion be amended. The order of advertised sites within the shore excursion description may vary, and itineraries may operate in reverse order to that described. Please bear in mind that at some ports of call it will be necessary to walk some distance to reach your mode of transport. The ranges of excursions on offer are dependent on the ship and the date of the call in port.

Waitlisted Shore Excursions

Many shore excursions have limited availability and to avoid disappointment we recommend that you book excursions in advance of sailing. Shore excursions are processed on a first-come, first-served basis, and if the excursion you are interested in is sold out, you may add your name to our waitlist on line through Voyage Personalizer. Should waitlisted shore excursions become available before your voyage departs, we will notify you by email. At that time, a booking will be created in your name and you will have 72 hours from the date the email is received in which to return to Voyage Personalizer and confirm your acceptance of the excursion and complete your purchase. If you do not return to Voyage Personalizer within 72 hours, the booking that has been created in your name will be canceled. If you have chosen to waitlist more than one guest on an excursion, you will only be notified if enough spaces become available to fulfil the complete booking.

We recommend that you take some time to check the waitlisted shore excursion booking that has been created for you since the departure time and price of the shore excursion may vary from your original request. After voyage departure, any outstanding waitlists will be cleared on board if spaces are available and charges applied to your onboard account.

Cancelations and Refunds

You may cancel or amend the majority of reserved excursions at no cost online through Voyage Personalizer or by phoning Reservations up to 3 days in advance of sailing. There may, however, be shore excursions that are non-refundable or incur a cancelation penalty or have an earlier cancelation deadline; details of this will be contained in the tour description.

(i) Pre-paid shore excursion bookings

Once on board, if you wish to cancel your shore excursions before the cancelation deadline (generally 48 hours prior to the arrival in port) a 10% cancelation fee will be applied to your onboard account and the full amount paid will be refunded to your original credit/debit card. We regret that we are unable to refund the cost of excursions that are canceled by guests after the cancelation deadline. If you do wish to cancel your shore excursion after the cancelation deadline we will credit the original credit/debit card with the full amount paid; however, a 100% cancelation fee will be posted to your onboard account. In order to process any cancelations, tickets must be returned to the onboard Tour Office.

(ii)Shore excursion bookings made on board

If you wish to cancel your shore excursion before the cancelation deadline (generally 48 hours prior to the arrival in port) you should return your tickets to the Tour Office where a 10% cancellation fee will be applied to your onboard account. We regret that we are unable to refund the cost of excursions booked on board that are canceled by guests after the cancelation deadline. All shore excursions require a minimum participation, which if not achieved, may mean the excursion will be canceled. In this event an alternative may be offered. We reserve the right to cancel or amend shore excursions prior to commencement for any other reason, including upon operational or commercial grounds, in which case we will make any refunds to your credit/ debit card if booked in advance or your onboard account if booked on board. Should any excursion have to be abandoned or amended after setting off, the best possible onboard credit will be arranged according to the circumstances.

Private Tour Transport

If you wish to hire a car, book a private driver and guide for the day, or arrange a private tour for a small group at any of our ports of call, please contact the Tour Office on board at least 48 hours in advance of the call date. Separate terms and conditions apply to these bookings and these will be advised by the Tour Manager on board before you confirm the booking. If you decide to cancel once the booking has been made, any cancelation fees incurred will be charged to your onboard account.

Transportation

Cunard arranges the best reasonably available means of transportation and local guides. In some countries, the best equipment and guides available may not be up to the same standards available at home; standards of transport vary considerably throughout the world. Air conditioned coaches are not available in some countries, while in others local buses are the best that can be provided. Cars or taxis are also used at some ports where coach or bus transportation is not available or limited. Guests are asked to take care when boarding or disembarking vehicles particularly bearing in mind that some vehicles have high steps. All airline space used in touring is economy class unless otherwise specified. Guests wishing to travel together should all meet for the excursion together as this will help the Tour Staff to allocate them space in the same vehicle. For the comfort of all guests, smoking is not permitted aboard any sightseeing vehicle. Guests are also requested to switch off mobile phones.

Mobility

Guests unable to board a coach by the steps or who are unable to transfer into a standard car should contact the Shore Mobility Advisor by sending an email to the following address: shoremobilityinfo@carnivalukgroup.com. The Shore Mobility Advisor will be able to provide advice and assistance in arranging private, tailor made tours in adapted vehicles*, dependent on availability.(*Adapted vehicles used are those which are deemed suitable by Cunard.) Guests unable to board a coach by the steps and who are able to transfer into a standard car (provided the wheelchair is a suitable size to be stored in the boot of the car) should email shoremobilityinfo@carnivalukgroup.com for assistance in arranging a private car. Alternatively contact Reservations or the Tour Office on board. Guests who are able to board a coach by the steps are referred to the shore excursion descriptions, which are set out to offer practical advice based on Cunard’s operating experience. Generally, full size coaches are able to accommodate small, collapsible scooters and /or manual wheelchairs (a limited number per coach). The coach driver is, however, unable to assist with the loading of scooters or wheelchairs into the vehicle. Where minibuses / trolley trains are used to operate shore excursions, the storage space is insufficient to be able to accommodate wheelchairs or scooters. You are strongly advised to read the excursion description to ensure that your chosen excursion is suitable for your individual personal requirements. Further advice on the suitability of excursions is available from the Tour Office on board. Taxis are usually available for hire close to the ship’s berth should guests wish to travel independently. Guests who use a wheelchair and those who are not fully mobile may be restricted from going ashore at ports where launches are necessary. Prior to requesting your shore excursion, please check if launches will be used to go ashore. You are reminded that wheelchair assistance, if required, will be provided to assist guests on and off the ship’s gangway only.

Information Changes

The information in our brochure and on our website represents Cunard’s plans and intentions at the time of going to press. For this reason, all information made available on the website and printed in the brochures is subject to alteration. In the event of significant changes or alterations we will where reasonably possible let you know in advance. Please note that the photography in the brochures and on the website depicts typical locations and ambience that may be experienced on a shore excursion and that the details and equipment shown may vary from that offered on a particular activity or tour.

U.S. Customs and Border Protection (CBP) strongly recommends that unless the child is accompanied by both parents, the adult have a note from the child's other parent (or, in the case of a child traveling with grandparents, uncles or aunts, sisters or brothers, friends, or in groups*, a note signed by both parents) stating "I acknowledge that my wife/husband/etc. is traveling out of the country with my son/daughter/group. He/She/They has/have my permission."
For more information, visit U.S. Customs and Border Protection website at: https://help.cbp.gov/app/answers/detail/a_id/3643/~/children---child-traveling-with-one-parent-or-someone-who-is-not-a-parent-or

EU Regulation 1177/2010 concerning the right of passengers when travelling by sea became effective in the E.U. on December 18, 2012. It applies to any disabled person or person with reduced mobility booking a cruise where the port of embarkation is in the E.U., including guests who book outside of the E.U. but embark in the E.U. It also applies to guests affected by delay and cancelation of services (see our Booking Conditions). “Disabled persons” or “Person with Reduced Mobility” means any person whose mobility when using transport is reduced as a result of any physical disability (whether sensory, locomotor, permanent or temporary); intellectual or psychosocial disability; or impairment or any other cause of disability or impairment or as a result of age, and whose situation needs appropriate attention and adaption to his/her particular needs for the services made available to all guests.

Set out below is some general information to help you understand your rights under this Regulation. Please note, however, that this is not intended to be a comprehensive guide. Should you require further information relating to the Regulation, please refer to the guidance documents that can be found on the Department for Transport (DFT) website: https://www.gov.uk/government/organisations/department-for-transport

Right to Transport: Your request to travel cannot be refused solely on the grounds of disability or reduced mobility, and you are entitled to travel at no extra cost under the same conditions that apply to all other guests.

Exceptions: Guests need to bear in mind that ships are fundamentally different from other buildings ashore, e.g. hotels, and while every effort will be made to accept a booking, a request to travel can and may be refused if we cannot carry a guest in a safe and operationally feasible manner, taking into account any issues relating to the design of the ship or port infrastructure and equipment including port terminals which may make it impossible to carry out the embarkation, disembarkation or carriage of a guest and which may have an impact on the guest’s safety and comfort. If, for any reason, your travel is refused we shall inform you immediately and you can request that the reason for the refusal is put in writing to you within five working days.

Right to assistance in ports and on board: You are entitled to assistance in embarking and disembarking the ship, assistance with luggage and/or any specific medical equipment that you may be carrying and also assistance in making your way to any public toilet facilities.

Notice: You should notify us of the nature of your disability, your need for assistance and of any specific equipment you are intending on bringing as early as possible but in any event at the very least 48 hours before you are due to travel. If you have been unable to provide us with this information with at least 48 hours' notice, we shall still make all reasonable efforts to provide the assistance that you require to enable you to travel.

Accompanying Person: After assessing your specific requirements, we may require that you are accompanied by an individual who can assist you during your cruise if we consider that this is necessary for your safety and comfort. Please note that such an accompanying person is not entitled to travel free of charge.

Loss or damage to Mobility or other Specific Equipment: If any damage is caused to mobility or other specific equipment used by a disabled person or person with reduced mobility as a result of our fault or neglect then, subject to our absolute discretion, we shall either repair or replace the equipment.

If you have booked with a Travel Advisor please contact them to request a questionnaire on your behalf. If you have booked direct, please call our Customer Contact Center at (800) 728-6273.

We ask that you complete and return the questionnaire as soon as possible and ideally, no later than 14 days before departure; this is to ensure there is sufficient time to be able to contact you should we need to discuss any of the information that has been provided.

If you have a medical requirement only and there are less than 14 days to departure and please call our Medical team at 02380 655297 to discuss your requirements.

If you are sailing on a round trip Transatlantic voyage, departing from either Southampton or New York, you will be given your benefits in your embarkation Port and when you reach Southampton/New York your benefits will be reissued for the crossing back to Southampton/New York. Please note that there may be occasions where the above not operationally possible and one sets of benefits are given.

If you have booked a Logical voyage, which is when you book two or more separate voyages as detailed in our latest brochure under one booking reference you will receive one set of benefits for the duration of your voyages. There may be occasions where two or more sets of benefits are given during your voyage. This is dependent on the Ports that you visit during your voyage. Please contact Cunard Customer Service at 13 24 41 or email loyalty@cunardline.com.au if you have any further queries relating to this matter.

IVA (VAT) is European tax legislation applicable when traveling within the EU.

Due to European VAT regulations Italian and Spanish IVA (VAT) tax is payable during your Mediterranean Fly Cruise.

The Italian and Spanish IVA (VAT) will be due in different circumstances, please read on for details.

Due to European VAT regulations, Italian IVA (VAT) at a rate of 22% is payable during your Mediterranean Fly Cruise when sailing from Civitavecchia to Civitavecchia. This is due to the ship not calling at a port outside of the EU during this period.

Due to European VAT regulations, Spanish IVA (VAT) at a rate of 10% is payable during your Mediterranean Fly Cruise when located in Spanish territorial waters, (i.e. during the times when we are entering and exiting Spanish ports as well as the time we are alongside in Spanish ports).

Information on when this tax is payable will be communicated to you prior to departure and will also be confirmed on board via the ships newspaper.

Prices displayed on board are exclusive of Italian and Spanish IVA and therefore an additional 22% / 10% will be added to the advertised price upon purchase. The IVA (VAT) will be itemised separately on your receipt.

Italian IVA (VAT) of 22% will be payable on the following on board items:

Goods purchased in the on board shops
Photo gallery
Products purchased in the spa (it does not apply, however, to treatments and services in the spa)
During the week where IVA will be charged you will be unable to purchase liquor and tobacco products to take home.

Spanish IVA (VAT) of 10% will be payable on the following on board items:

Bars
Restaurants – Select Dining Cover Charges
Room Service Menus During the week where IVA will be charged you will be unable to purchase liquor and tobacco products to take home.

All our Southampton cruise terminals are fully accessible for mobility scooter and wheelchair guests. They feature lifts, a dedicated check-in, accessible toilet facilities and high level linked walkways. Wheelchair or arm assistance is provided during embarkation and disembarkation for guests with disabilities or guests with reduced mobility.

We would kindly request that you let us know as soon as possible, and at least 48 hours prior to embarkation, should you require assistance. Please note that assisstamce will start once you enter the terminal building and our mobility assistance team do not offer assistance with hand luggage, please ensure that your hand luggage is kept to a minimum and can be managed between the wheelchair user and their companion.

There are no restrictions when taking medication and sharps through in hand luggage at check in at Southampton.

Requesting Wheelchair assistance

We would kindly request that you let us know in advance if you require assistance by completing a Mobility Questionnaire. Guests will be asked to wait in turn for assistance to embark and disembark the ship and given the number of requests made for assistance your allotted time may differ. Wheelchair assistance is only available in Southampton.

If you have not yet received a medical/disability questionnaire you can request this via our Customer Contact Centre on (800) 728 6273) or your travel agent.

For Southampton Departures Only:

You are welcome to bring as many luggage items with you as you wish ensuring it can all be stored safely in your stateroom. Each piece of luggage must weigh no more than 23kg / 50lbs.

If you prefer not to pack your wedding dress and/or suit in your main luggage you may carry these on in dress or suit bags with clear labels stating name, stateroom number. You will still be required to put these through the luggage scanner at the terminal.

Should you wish to bring your own cakes and flower arrangements on board please note these must be stored in your own stateroom due to Environmental Health regulations regarding cross-contamination.

If you are embarking/disembarking in a foreign port, please be aware not all countries permit the importing/exporting of flowers/and or food, and some airlines do not permit guests to carry such items on board.

If you are on a fly cruise please check with the airline for restrictions.

Although we provide traditional wedding music for the ceremony entrance and signing of the register, you are welcome to provide your own music on CD if you would prefer.

You may like to arrange for a member of your wedding party to read a piece of poetry or prose during your ceremony. Please note that, as with all civil ceremonies, your selected music and readings must not be of a religious nature. Should you choose a reading or your own music for your ceremony, you will need to bring your selected reading and/or music with you on your cruise.

For further information on our Weddings at Sea, please visit our website

Unfortunately, we are currently unable to offer Same Sex Marriage Ceremonies.

The Bermuda Government is appealing the decision of the Bermuda Court of Appeal that same sex marriage should be legal in Bermuda. Until this final appeal is heard, we are unable to offer same sex marriages. We are, however, actively supporting those challenging the stance of the Bermuda Government on this issue, led by local Bermuda action group OutBermuda, as we firmly believe same sex marriage should be permitted.

Until this issue is determined, we are able to offer same sex couples a 'Commitment Ceremony' on board - this is a non-legal service conducted by the Captain or Senior Officer.

Yes, to offer you a uniquely memorable wedding day we have a number of photography options.

You will have the opportunity to meet with the photographers before your ceremony to discuss your photography requirements and their products and services. You will then meet with the photographer after your ceremony to review your photographs and make your final selection.

Packages & Prices

We offer a selection of photography options including a photography deposit of $499 USD to help spread the cost of your ceremony photography (please note this only available for weddings, and not renewal of vows ceremonies). It can be paid for by friends or relatives as a gift. The photography deposit will be deducted from the final photography bill once on board.

What about Videography?

Due to the differing of technical equipment and staff specialising in this skill across the Cunard fleet, we are currently unable to guarantee the availability of videography services for your Wedding/Commitment/ROV's Ceremony. Please enquire onboard for more information.

For more information about our ceremonial photography services, please see our Ceremonies at Sea section.

Wedding spa treatments can be booked at the time of planning your wedding, these will be added to your on-board account once on board. All additional spa services can be booked in advance through your Voyage Personalizer.

These services are paid for at the time of booking. As the Royal Spa is exceptionally popular with our guests, we recommend booking in advance of departure.

If you are traveling on board Queen Mary 2, you can contact Canyon Ranch direct to request bookings; U.S. guests should call +1 866 860 4662 toll free. All other nationalities can call collect/reverse charges
+1 702 414 3600 or email QM2@canyonranch.com. These services will be added to your on-board account.

You may be asked to submit copies of all formal documentation such as Divorce Decrees, Death certificates, etc.

For more information you can download our Ceremonies at Sea brochure which explains the legal requirements; you will find these in the terms and conditions section.

For further information please contact Cunard Customer Service at customerservice@cunard.com or call (800) 728-6273.

Included in your wedding package is an official marriage certificate. Additional marriage certificates can be ordered at time of booking at a cost of $50 per certificate, please advise us of this request on your wedding planning form. The cost to order a marriage certificate after your wedding has taken place is $65. Please contact Cunard Customer Service at (800) 728-6273 to order a new copy. Please note once ordered certificates can take 10-12 weeks to be received in our UK office as they come from Bermuda, they will then be mailed to the guest which can take an additional 10-14 business days.

The traditional wedding music for the Wedding at Sea ceremony is as follows:

Welcome music: Overture, from the Marriage of Figaro by W A Mozart
Entrance music: Rondeau, from Symphonie de Fanfares by J-J Mouret
Signing register music: Salut d'amour by E Elgar
Exit music: Le Rejouissance, from Music for the Royal Fireworks by G F Handel.

Alternatively, Bride and Groom can choose music of their choice. Please note that if the Bride and Groom chose to bring their own music, they will need to bring their choices in a CD format.

Frequently asked questions.

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