Yes, it is possible to commit&nbsp;ashes&nbsp;from our ships at sea. Please note the ashes will not be scattered but committed to the sea in a biodegradable container. It is dependent on certain factors and requires approval from the Captain in advance of the start of your voyage.&nbsp;
In order for the committal of&nbsp;ashes&nbsp;to take place, the&nbsp;ashes&nbsp;must be stored within a biodegradable container and the cremation certificate needs to be brought on board.&nbsp;The Captain or a Senior Officer will accompany you to an outside area, typically a lower deck and if requested they will say a prayer. The ashes will remain in the biodegradable container for the committal and will not be scattered.
Flowers for the occasion can be purchased from the on board florist or brought on board from ashore as long as they are completely biodegradable.&nbsp;Once the committal has taken place, the Captain will normally provide you with location details from the entry in ship's log. 
&nbsp; 
In order to submit your request, please contact the&nbsp;<a href="/en-gb/contact-us" title="Contact Cunard">Customer Contact Centre</a>&nbsp;(local call charges apply) prior to embarkation.
Once confirmed you will receive details via email / post. &nbsp;Times and dates may be restricted due to weather conditions and are&nbsp;finalised once on board. A committal of&nbsp;ashes&nbsp;approval is always subject to change.&nbsp;
Please note that the ceremony is not formal or religious and there is no charge to arrange a committal of&nbsp;ashes. The committal of&nbsp;ashes&nbsp;cannot be performed on voyages of 5 nights duration or less.&nbsp;The committal needs to be performed on a sea day and must be at least 12 nautical miles away from land.
Unfortunately, we are not permitted to commit the&nbsp;ashes&nbsp;of pets.

Can we perform a committal of ashes cerimony?

Most Shore Experiences have prices for children, although some may have alternative ages due to age restrictions, for example on snorkelling tours. Please check the important information section on the Shore Experience you are looking to purchase.Age ranges: infants 0-23 months; child 2-12; adult 13+

Are child prices available for Shore Experiences? What are the age ranges?

Some of our ‘standard’ Shore Experiences aren’t suitable for everybody due to their physical nature. However, some wheelchair users and guests with reduced mobility might feel confident they can join in certain experiences. We also offer a selection of accessible Shore Experiences which are specially designed for guests with reduced mobility.
‘Standard’ shore experiences
We give you an idea of the physicality and types of terrain you’ll encounter on each shore experience within its description. However, we don’t recommend particular ‘standard’ experiences for wheelchair users or guests with reduced mobility because we understand that everyone has different abilities.
If your mobility is limited but you’re able to board a coach, the most suitable ‘standard’ shore experiences for you will likely be those with the 'low' activity symbol. These are often titled 'Panoramic', e.g. Panoramic Rome.
Wheelchair and scooter users have the same options as all our other guests:
<ul>
<li>Go on shore independently.</li>
<li>Take a taxi (the shore experiences team on board can help arrange this).</li>
<li>Join a shore experience. However, we recommend that you consider the amount and type of movement involved, which is indicated in each shore experience’s description.</li>
<li>Arrange a private, personalised experience (the shore experiences team on board can help arrange this).</li>
</ul>
Transport on ‘standard’ shore experiences
The mode of transport used for each experience is noted in the tour description on My Cunard.
The experiences we offer involve a variety of transportation types (e.g. coach, minibus, boat etc.) which vary in size and age from port to port. Each has different accessibility and storage facilities.
Generally, full-size coaches can accommodate a limited number of small, collapsible scooters or manual wheelchairs in the hold. Guests or their companions have the responsibility for collapsing wheelchairs/scooters and placing them on the coach. If this isn’t possible, the wheelchair/scooter would need to stay on the ship as there are no storage facilities at the quayside.
Where minibuses/trolley trains are used to operate shore experiences, the storage space is too small to accommodate wheelchairs or scooters.
Accessible shore experiences and vehicles
Due to health and safety reasons, mobility scooters can’t be used on our accessible shore experiences as they can’t be safely secured inside the vehicles. If you’re a full-time scooter user or if you’d like an alternative option, we can arrange private shore experiences. Please&nbsp;speak with the shore experiences&nbsp;team on board for more personalised/ bespoke arrangements.
You can take an electric wheelchair on some accessible shore experiences. However, weight requirements do vary by tour. This information is detailed in the 'Essential Information' section of each individual tour.&nbsp;It’s advisable, where possible, to take a manual wheelchair instead as they’re always suited to the accessible vehicles.
Please also note that legal requirements for wheelchairs and travel within vehicles differ by country. Please ensure you check the 'Essential Information' for each individual tour to understand what is specifically required before you book your experience.
Accessible shore experiences are charged to your on-board account. If you’re entitled to receive a loyalty discount, it will be applied.
If you use a wheelchair or scooter part-time, we recommend you join a ‘standard’ shore experience and store your wheelchair/scooter in the hold of the coach or vehicle (providing it collapses).
Wheelchair accessible minibuses are only available in a few ports and can only accept full-time manual wheelchair users for safety reasons.
All the accessible vehicles we use and tours that are arranged locally are sourced from reputable and competent operators. They’re fully insured, have safety management systems in place and comply with all prevailing local rules, regulations and standards. The health, safety and comfort of our guests is paramount. However please be mindful that local country standards may not reflect those at home.
Written commentary for deaf/hard of hearing guests
If you let us know prior to sailing that you’d like written commentary of a shore experience, we’ll work with the tour agent and do our best to provide this for you. Please <a href="/contact-us" target="_blank" rel="noopener noreferrer">contact us</a> as soon as possible to request this.

Are Shore Experiences accessible for people with disabilities?

Yes; some websites and categories of websites are blocked either due to their content or due to their consumption of large amounts of bandwidth. Websites that may be blocked: adult content, alcohol and tobacco, anonymisers, drug abuse, file sharing, malware, nudity, online gambling, streaming hacking, phishing, proxy avoidance and violent content.By using our Guest Wi-Fi, you agree to the terms of our acceptable use policy, which sets out the requirements and limitations of using our internet plans.&nbsp;Our Essential Plan does not include video streaming, so social media is limited to images and text only.

Are there any browsing limitations with the on board internet plans?

Our Shore Experiences are open to everyone travelling on the voyage, and we offer a full range of itineraries and activity types, for all levels. Some Shore Experiences may have restrictions, such as age or mobility, but this information will be included in the Shore Experience important information, on My Cunard.

Are there any limitations on who can join a Shore Experience?

Any restrictions would be on an experience-by-experience basis, and these can be found in the Shore Experience important information, on My Cunard.

Are there any restrictions for Shore Experiences?

<ul><li>Download videos and music ahead of sailing.&nbsp;If you plan on watching a film or series, or listening to your favourite albums, podcasts or music playlists while on board, we recommend downloading it onto your device prior to sailing. Our Essential Plan does not include video or music streaming, and we cannot guarantee streaming speeds during peak hours.</li><li>Download apps before embarking. We strongly recommend you download any apps at home prior to sailing and avoid updating your device on our ships.</li></ul>

Are there any top tips for using the Wi-Fi on board?

Mareel spa treatments, salon services and fitness classes are available to book online on My Cunard from 365 days before your cruise departs. Alternatively, you can contact the Mareel Spa Reception once on board to make a booking, either in person or via your stateroom telephone.

Can I add spa treatments to my wedding booking?

Yes, we offer a&nbsp;Birthday Package that includes a freshly baked cake prepared for you on board.If you are on a voyage and would like to order a gift for your stateroom, you can do so on My Cunard.&nbsp;You’ll need to place your order at least four days before the voyage departs by calling our Customer Contact Centre toll-free at (800) 728-6273. You will need to provide the recipient’s booking reference, full name and date of birth.

Can I arrange a birthday cake to be delivered on our voyage?

Absolutely. We offer a range of&nbsp;gift packages and treats&nbsp;that are perfect for celebrating special occasions aboard our ships.<a href="https://www.cunard.com/en-us/my-cunard/offering/categories/gifts/listing" target="_self" title="">Gift packages</a>, <a href="https://www.cunard.com/en-us/my-cunard/offering/categories/flowers/listing" target="_self" title="">flowers</a>, <a href="https://www.cunard.com/en-us/my-cunard/offering/categories/cakes-and-treats/listing" target="_self" title="">cakes</a>&nbsp;and&nbsp;<a href="https://www.cunard.com/en-us/my-cunard/offering/categories/photography/listing" target="_blank" title="">photography</a>&nbsp;can be purchased.&nbsp;&nbsp;Gift packages, flowers and photography are subject to availability. Gift packages and photography will be delivered to your stateroom on embarkation day. Flowers can be arranged for delivery to your stateroom throughout your voyage. If you cancel your order before the start of your holiday, you’ll receive a full refund.To purchase a gift package, flowers, or photography for another stateroom, you’ll need to place your order at least 4 days before the voyage departs by calling our Customer Contact Centre on toll-free at (800) 728-6273 and providing the recipient’s full name and date of birth.

Can I arrange a gift for a special occasion on board?

Yes, you can surprise someone with one of our on-board gift packages, such as the&nbsp;Ultimate Celebration Package. You could even arrange a vow renewal on board with one of our&nbsp;Ceremonies at Sea packages.If you are sailing on the voyage and would like to order the Celebration Package for your stateroom, you can do so on My Cunard.To purchase a gift package, flowers, or photography for another stateroom, you’ll need to place your order at least 4 days before the voyage departs by calling our Customer Contact Centre toll-free at (800) 728-6273. You will need to provide the recipient’s booking reference, full name and date of birth.

Can I arrange a special surprise for an anniversary on board?

We always recommend booking your Shore Experiences early, to avoid disappointment. However, if a Shore Experience is sold out, we would encourage you to explore the other options available in the wide range of Shore Experiences featured on My Cunard.

Can I book a Shore Experience that is ‘Sold Out’? Are waitlists available?

We offer salon services for children over the age of 13 when accompanied by an adult over 18.The gym may be used by persons over 16 years old, provided they are accompanied by an adult over 18.

Can I bring my child to the spa/gym?

Currently, we don’t offer gift vouchers that can be used to pay for Shore Experiences.

Can I buy Cunard gift vouchers for Shore Experiences?

Currently, we don’t offer gift vouchers that can be redeemed against a Cunard voyage.

Can I buy Cunard gift vouchers to put towards a voyage?

Once on board, if you wish to cancel your shore experiences before the cancellation deadline (generally 48 hours prior to the arrival in port), a 10% cancellation fee will be applied to your onboard account, and the full amount paid will be refunded to your original credit / debit card. View full terms and conditions above.

Can I cancel my Shore Experience when I am on board the ship?

Please contact our Flights team to discuss your flight requirements, including any potential changes or upgrades.

Can I change or upgrade my flight?

Yes! You can choose a multi device plan which allows you to connect up to four devices simultaneously, this is available at a cheaper per device rate.If you have a single device plan you can only connect one device at a time.To switch to using your internet plan on a new device, connect the new device to the Guest Wi-Fi network, enter "internet.cunard.com" in your browser and then input your stateroom number and date of birth. You will then be able to 'Disconnect other device' and start browsing on the new device.

Can I connect multiple devices to the on board Wi-Fi?

We don’t recommend this due to time constraints and the potential it has to affect your onward travel arrangements.You might notice on My Cunard that shore experiences are offered in destinations where the ship stays overnight or for multiple full days. These experiences are offered to guests who booked the longer holiday when a choice of durations was available.If you decide to join a shore experience on your embarkation or disembarkation day, we strongly advise you ensure that the timings don’t clash with your travel arrangements.Some experiences that take place on disembarkation days include a transfer to the airport. However, you should still ensure this gives you plenty of time to check in for your flight. If in doubt, check with the shore experience team on board.If you’d like to arrange a private tour for the final day of your holiday, it may be possible to organise it on board (with a taxi to your chosen destination). However, we recommend that you familiarise yourself with the process of taking luggage off the ship.

Can I join a Shore Experience on my embarkation or disembarkation day?

Yes, you make a partial payment through our&nbsp;<a title="secure payment service" href="https://www.cunard.com/en-gb/balance" target="_blank" rel="noopener">secure payment service</a> at any time until your balance is due. You can also pay your balance in full before your balance due date, should you wish.

Can I make a partial payment online?

If you have any special requirements for your Shore Experiences, please speak to the Shore Experiences team on board.

Can I make any special arrangements for my Shore Experience e.g. dietary?

Yes. We offer a wide selection of gifts and gift packages that you can arrange as a surprise for someone sailing on our ships. These include:<ul><li>Champagne and chocolates</li><li>Flower bouquets</li><li>Freshly baked cakes</li><li>Photography shoots</li><li>Alternative dining experiences</li></ul>Ordering for someone else:To order a gift for someone with a different booking, you’ll need to place your order at least four days before the cruise departs by calling our Customer Contact Centre toll-free at (800) 728-6273.Please have the recipient’s full name and date of birth to hand when you call. Ordering for yourself:If you have a Cunard voyage booked and would like to order a gift to your stateroom, you can do this on My Cunard,&nbsp;up to four days before your voyage departs. Simply log in with your voyage booking reference, first name, last name, and date of birth&nbsp;here.Gift packages and flowers are subject to availability and will be delivered to your stateroom on embarkation day. If you cancel your order more than four days before the start of your holiday, you’ll receive a full refund. If you cancel within four days of the start of your holiday, we’re unable to offer a refund.

Can I order flowers, a gift, a birthday cake, or a surprise treat for someone on a cruise?

Yes. We offer a variety of beautiful bouquets that can be delivered to a guest's stateroom aboard our ships. You’ll find a full list of our floral arrangements&nbsp;<a href="https://www.cunard.com/en-us/my-cunard/offering/categories/flowers/listing" title="" target="_self">here.</a>You’ll need to place your order at least four days before the voyage departs by calling our Customer Contact Centre toll-free at (800) 728-6273 and giving the recipient’s full name and date of birth.Gift packages and flowers are subject to availability and will be delivered to your stateroom on embarkation day. If you cancel your order more before the start of your holiday, you’ll receive a full refund.

Can I order flowers for someone on a Cunard voyage?

All Shore Experiences booked in My Cunard must be paid for at the time of booking. You can do this with a valid credit or debit card. You can also book Shore Experiences on board, and these will be charged to your on board account, which you’ll be asked to settle at the end of your holiday.
Please keep in mind that your preferred Shore Experiences may no longer be available once you get on board, and that the cost will be at least 10% higher than if you book in advance in My Cunard*.
You can browse and book Shore Experiences here in My Cunard up until three days before you set sail on your holiday.
*Savings are when compared to the on-board price and apply to selected Shore Experiences in My Cunard up until three days before the cruise departure date. See&nbsp;<a title="Shore Experience terms and conditions" href="https://www.cunard.com/en-gb/my-cunard-tcs#shoreexperiences" target="_blank" rel="noopener noreferrer">terms</a>.

Can I pay for Shore Experiences with my on board spending money?

In-flight service is airline and destination specific. Please check your airlines' website for further details.

Do I get a meal served on my flight?

No. My Voyage is free to use and does not require you to purchase an internet package.To avoid roaming charges while at sea, please either turn off mobile data or switch your device to flight mode, then connect your device to the ship's Wi-Fi network (Cunard Guest Wi-Fi).Once connected to the Wi-Fi, open your internet browser and visit "myvoyage.cunard.com" or scan the QR code on the guidance in your stateroom.

Do I need to purchase an internet package to access My Voyage?

Before booking any activity Shore Experience we strongly recommend that you ensure your travel insurance extends to cover the specified activity. It is your responsibility to obtain adequate insurance.

Do I need travel insurance for my Shore Experience?

Yes, we do offer vegan/vegetarian&nbsp;wines on board Queen Mary 2 and Queen Elizabeth.All wines are subject to change and availability.

Do you offer vegan/vegetarian wine on board your ships?

Yes. Our state-of-the-art gymnasiums are open to all guests and they are fully equipped with all the latest Technogym cardio and weights machines, as well as most of the fitness equipment you would expect to find in your local gym or sports centre.&nbsp;Each gym is staffed by trained fitness instructors, who are always on hand to give guidance where needed. Personal trainers are also available to tailor bespoke fitness programmes for you, to help you reach your fitness goals.Queen Mary 2's gym facilities can be found on Deck 7, forward.Queen Elizabeth and Queen Victoria's gym facilities are on Deck 9, forward.Queen Anne's gym facilities are on Deck 1, forward.

Does Cunard have a gym on board their ships?

Guests are strongly recommended to visit their healthcare provider to discuss their personal travel plans. Please take a copy of your itinerary including pre/post voyage travel with you so a full risk assessment can be made and appropriate malaria prevention advice given. 
There is a risk of malaria in the following ports of call:
<ul>
<li>Queen Elizabeth - Alotau, Rabaul, Papua New Guinea</li>
<li>Queen Victoria - Puerto Quetzal, Guatemala</li>
<li>Queen Mary 2 - Mormugao, India</li>
</ul>

Do I require malaria tablets?

<h3>Deck 14 - The Lookout.</h3>
Features: 

<ul>
<li>Observation platform accessed via sports deck with view over the ship's bow</li>
<li>Standing room only for approximately 50 people</li>
</ul>
Day use - observation - 24 hours 
Night use - observation - 24 hours
<h3>Deck 11&nbsp;- Observation Deck.</h3>
Features: 

<ul>
<li>Almost 360-degree observation deck overlooking bow of the ship</li>
<li>Standing room only for approximately 100 guests</li>
</ul>
Day use - observation - 24 hours 
Night use - observation - 24 hours

Where are the observation areas on Queen Mary 2?

We are unable to send gifts to crew members on board, including gifts purchased from our Gift Collection brochure. All gift purchases from the Gift Collection are applied to guest bookings.
We currently have no way of taking payment for a gift for a crew member.

Can I send a gift to a member of crew?

Butlers are on board for our Queens Grill guests. They can assist with packing and unpacking, room service, assist with bookings, cocktail parties in your suite and cleaning the room. All butlers have a beeper and there is always a butler on duty between 7am and 10pm.

Do you have butlers on board?

Yes, The Royal Court Theater can be found on each ship. The theatre is located on decks 1, 2 and 3 on board both Queen Elizabeth and Queen Victoria with a capacity of 850 seats per theater and located on decks 2 and 3 on board Queen Mary 2 with a capacity of 1094 seats.
Each theater also has a number of wheelchair spaces, available on a first come - first served basis. It is not possible to pre book these spaces or any of the seats in the theater (with the exception of Private Boxes as detailed below).
Private Boxes - Production Show Evenings
Celebrate special evenings in the Royal Court Theater with our Theater Box program on Queen Victoria and Queen Elizabeth. You will be offered finger desserts and champagne cocktails in a private lounge area. At performance time, you will be guided to your private box, where bar staff will serve you chocolates and Laurent Perrier champagne.
To book your box, visit the Purser's Office on board.&nbsp;Reservations close at 3pm on the day of the performance. An additional charge (plus a 18% Service Charge) per couple applies, which will be added to your on board account.
Please note that private boxes will only be available for selected performances on Queen Elizabeth and Queen Victoria.&nbsp;Please also note that Queen Mary 2 and Queen Anne do not have Royal Boxes. It is not possible to reserve a box or any seat in the theater prior to embarkation.
If the theater is showing a comedian, film or other such entertainment the boxes are complimentary and available on a first come first served basis. 

There are steps that lead down into each box, however there are 2 boxes which are wheelchair accessible. A guest may join you in these accessible boxes, however please note that space is restricted to one wheelchair and this may lead to guests feeling a little cramped. 

Performances
During a typical 14 night cruise you will have the opportunity to see up to 6 Cabaret performers and up to 5 Production Shows. All shows are played twice on the same evening, usually at 8.30pm and 10.30pm, once for the early dining sitting and once for the late dining sitting.
Full details of the acts, shows and performances will be made available to you once on board.
If you are traveling on a back to back voyage i.e: Southampton - New York and then New York - Southampton, the productions and guest speakers are alternated so you should have the option to see different productions on each voyage.
There is no set opening time for the theater, it will open for individual events which can vary day to day. Please see the Daily Program, your on board news paper for entertainment events and times.

Is there a theater on board and are there wheelchair spaces?

Liquor and tobacco at duty free prices are available on board all three Cunard vessels.
Duty Free Liquor products sold via the shops will only be available to take home. You may order via the shops (detailed below) at any time throughout the cruise and orders will be available for collection at the end of your cruise (you will be given details where and when you can collect your orders). The shops are shut when the ship is in port.
You can also purchase duty free tobacco from the shops at any time during your voyage and can take the tobacco products away immediately for consumption on board or take ashore purposes.
Queen Mary 2 - Mayfair (Deck 3) 
Queen Elizabeth - Royal Arcade (Deck 3) 
Queen Victoria - Cunardia (Deck 2) 
Queen Anne - boutiques (Deck 3)
<h3>Intra-EU Voyages</h3>
(Voyages visiting only Countries within the <a title="https://www.gov.uk/eu-eea" href="https://www.gov.uk/eu-eea">European Union</a>)
On intra-EU voyages we are unable to sell any duty free liquor or tobacco for on board consumption or to take ashore via the shops.
<h3>Price guarantee</h3>
On all three Cunard vessels, the shop offers a price guarantee on liquor and tobacco purchases. We guarantee the shop will be cheaper than any comparable outlets - including any shops ashore during the voyage. You will need to be able to provide proof of the cheaper price from recognized retailers. Online price comparisons are not included. If you have already purchased on board the shop will refund you the difference back onto your on board account. If you have not yet purchased and have proof of the cheaper price ashore the shop will price match for you.

Can I purchase duty free liquor and tobacco on board?

A wide range of swim wear is available in the on board shops as well as items such as sunglasses, hats, bags, snorkels and masks (not flippers).
Other essential items such as sun cream are also available.

What items do the shops sell that I may require for pool or shore excursion use?

We stock a wide range of sun lotions on board. We have factors 4, 6, 8, 10, 12, 15, 20, 30 and 50+. The prices range from $6.50 to $30. The complete list is below:
Lancaster Face Brnz SPF15 50ml / 1.6 fl. oz. Lancaster Self Tan Bronze Milk Lancaster Sport FaceBody SPF20 75ml / 2.5 fl. oz. Pump Lancaster Sport Mist SPF15 125ml / 4.2 fl. oz. Energize Lancaster Sun Oil Free Gel SPF10 150ml / 5.0 fl. oz. Lancaster Sun Oil Free SPF15 150ml / 5.0 fl. oz. Lancaster Sun Tan SPF15 200ml / 6.7 fl. oz. Lancaster SunBeauty SPF15 50ml / 1.6 fl. oz. Face Lancaster SunBeauty SPF30 50ml / 1.6 fl. oz. Face Lancaster SunTan SPF6 200ml / 6.7 fl. oz. Lancaster Tan Maximiser 125ml / 4.2 fl. oz Face and Body Lancaster TanDeepener SPF6 200ml / 6.7 fl. oz. Malibu Aftersun 200ml / 6.7 fl. oz. Malibu Aftersun 400ml / 13.5 fl. oz. Malibu Aftersun Spray 200ml / 6.7 fl. oz. Malibu Babes LipSlick Coconut Malibu Babes LipSlick SBerry Malibu Lipbalm SPF20+ Malibu Lipbalm SPF30 Malibu Miss Lipbalm SPF30 Malibu Scalp n Hair Protector Malibu SPF12 200ml / 6.7 fl. oz. Malibu SPF15 Dry Oil Gel Malibu SPF20 200ml / 6.7 fl. oz. Malibu SPF30 200ml / 6.7 fl. oz. Malibu SPF4 Dry Oil Spray Malibu SPF8 Dry Oil Spray PizBuin 1Day SPF15 100ml / 3.3 fl. oz. PizBuin 1Day SPF30 100ml / 3.3 fl. oz. PizBuin Aftersun 200ml / 6.7 fl. oz. MOQ24 PizBuin Duo SPF10/20 Lotion MOQ24 PizBuin SPF 15 Lotion MOQ24 PizBuin SPF 6 In Sun Lotion MOQ24 PizBuin SPF10 n Sun Lotion MOQ24 PizBuin SPF15 150ml / 5.0 fl. oz. + AS 200ml / 6.7 fl. oz. MOQ12 PizBuin SPF15 Allergy Lotion MOQ24 PizBuin SPF30 Allergy Lotion MOQ24 PizBuin SPF30 In Sun Lotion MOQ24 PizBuin SPF50+ In Sun Lotion MOQ24
Please note, all items are subject to availability.

What sun lotion do you sell on board?

We are unable to sell an item to you if you have disembarked.

Can I purchase something from the shops on board now that I am home?

If you have purchased an item from a shop in the Caribbean Islands while on a Cunard voyage and it has proved to have been faulty, please contact the PPI Group on who may be able to assist. 

Email: service@ppigroup.com 
Telephone: 001 954 377 77777

Who should I contact if an item I purchased from a shop in the Caribbean is faulty?

If your child has a birthday while on board, please inform the Youth Manager who can be found at The Zone so they can help celebrate your child's special day.

What happens if my child has a birthday on board?

A limited supply of diapers are available from the shops on board, however we would recommend that you bring your own supply or purchase them ashore locally, as we cannot guarantee stock.

Are diapers sold on board?

Any passenger under the age of 18 years at the time of sailing must be accompanied by an adult aged 18 years or over.
Children aged 12 years or under must be booked into a stateroom with a guest who is 18 years or older. They should never be left alone in any stateroom and must be supervised by a parent/guardian aged 18 years or over.
Children aged 13 years or over must be booked in a stateroom with a guest who is 16 years or over.
For more information on sailing with Cunard as a family, please see our <a title="Family cruising with Cunard" href="https://www.cunard.com/en-us/the-cunard-experience/families" aria-label="Family cruising with Cunard">family hub</a>.

What is the minimum age a child can occupy a stateroom by themselves?

Yes, all of the terminals in Southampton provide a hearing loop facility.

Is there a hearing loop available at Ocean Terminal?

Pre-cruise documentation is sent to our International Cunard guests via Royal Mail International and usually lands with the guest 4-6 weeks prior to departure.

What is the posting schedule for pre-cruise documentation being sent to guests residing outside the UK?

We are unable to supply hospital style beds and guests wishing to bring/hire their own bed/mattress must ensure its meets the applicable IMO fire safety regulations.
Subject to the ships storage facilities compliant bed/mattresses can be hired through our recommended supplier <a title="Mobility at Sea" href="http://www.mobilityatsea.co.uk/" target="_blank">Mobility at Sea</a>.

Do you have hospital style beds on board?

If you are allocated to the Britannia restaurant, it would not be possible for you to dine in the Princess Grill or Queens Grill as these restaurants are reserved for those guests traveling in Princess Grill or Queens Grill suites. It is also not possible for you to upgrade to dine in Princess Grill or Queens Grill restaurants, unless you upgrade your stateroom prior to sailing.
If you wish to dine with other guests who are booked into a different stateroom category you would all need to be booked into the same stateroom category.

Am I able to dine in a restaurant that is allocated for other grades?

You can request to dine with an Officer at the time of booking, however this is not guaranteed and will depend on the fare type you are booked on.

Can I dine with an Officer?

Due to the Captain's responsibilities, he/she may not always be available to dine in one of the main restaurants, therefore we can no longer request a seat at the Captain's table.

Can I dine with the Captain?

When booking your cruise, you will be asked for your dining preferences. You will be able to request a table for two in your designated <a title="Main dining rooms" href="/en-us/activity-types/dining.html#maindining" aria-label="Main dining rooms">main dining room</a> (Britannia Restaurant, Britannia Club Restaurant, Princess Grill Restaurant or Queens Grill Restaurant. Whilst we will do our best to accommodate you, we cannot guarantee that you will be seated at a table for two.
When you book a table in an alternative dining venue, we will usually be able to accommodate a table for two.
In buffet restaurants, you are free to sit at whichever table has suitable availability.
Booking an alternative dining venue.
Bookings can be made through <a href="/en-us/mycruise/login.html">My Cunard</a>&nbsp;from 14 days prior to departure. Simply log on using your first name, surname, booking reference and date of birth. Once you have logged in, select the Dining tab to see the alternative dining venues which are available on your voyage.
You can also book alternative dining via <a title="My Voyage" href="/en_US/the-cunard-experience/my-voyage">My Voyage</a> once you are on board.

Can I book a table for two people in the restaurant?

We would recommend you make alternative dining arrangements for that evening to ensure you do not need to rush to dinner.
Our alternative dining restaurants available on each ship offer a wide range of choice, alternatively you can dine in the buffet restaurant or your stateroom.

I have booked first sitting but my excursion does not arrive back until 6.30pm, am I still able to dine in my normal restaurant?

Cunard CompleteAir is available from most US and Canadian airports, contact Cunard Customer Service on (800) 728-6273 for schedules and availability.

What flying options are available on Transatlantic Crossings?

Details of visa requirements will be communicated to you via your <a href="/en-us/mycruise/login">My Cunard</a>&nbsp;approximately 3 months prior to travel and also via your pre-voyage information booklet. 

Guests without U.K. passports will need to check with their national embassy regarding visa requirements for the ports they are visiting.

Will I receive visa information through the post?

We no longer process the Australian Electronic Travel Authority (ETA). The Australian government is requesting additional personal information that we have no way of collecting and storing at this time. Guests will need to obtain the ETA independently by going to<a href="https://immi.homeaffairs.gov.au/visas/getting-a-visa/visa-listing/electronic-travel-authority-601"> https://immi.homeaffairs.gov.au/visas/getting-a-visa/visa-listing/electronic-travel-authority-601. </a>

Will I need to apply for an ETA Approval and will I need to take a printed copy with me on vacation?

We no longer process the Australian Electronic Travel Authority (ETA). The Australian government is requesting additional personal information that we have no way of collecting and storing at this time. Guests will need to obtain the ETA independently by going to <a href="https://immi.homeaffairs.gov.au/visas/getting-a-visa/visa-listing/electronic-travel-authority-601">https://immi.homeaffairs.gov.au/visas/getting-a-visa/visa-listing/electronic-travel-authority-601</a>.&nbsp;

How do I apply for an ETA?

For Canadian or Non-US. Citizens and if you are traveling to the US on board one of our ships and you are not staying ashore, you are classed as 'in transit' and can select this during the application process.
Alternatively you can select 'Unknown' and put the name of the ship as the 'Contact'. If you are staying in a hotel in the US either pre or post cruise - you should enter the hotel details.

What address should I enter for my ESTA application if I am on board a cruise ship?

US and Canadian residents are not required to purchase Cunard Care/insurance.

Do I need travel insurance on a round-Britain cruise?

A passport is required for all of our voyage itineraries. This is a requirement of the countries that you will visit on your vacation. You will not be able to embark the ship without a passport.
Some countries will also require you to hold a visa to enter their country. Some countries will require you to obtain a visa in advance of your cruise and others may issue a visa upon arrival.
<h3>Traveling to the United States of America.</h3>
The requirements changed on April 1, 2016, therefore you cannot enter the U.S. without an electronic passport. If your passport was issued after October 2006, it should have an electronic chip. Even if your ESTA was previously valid, it will now be invalid from the April 1 following this change if you do not hold an electronic passport.

Why do I need a passport/visa?

For US and Canadian Citizens an ETA is valid for a stay of up to 3 months, valid for 1 year after issue.

Will I need to apply for an ETA every time I travel?

Non US and Non Canadian citizens can apply for an ESTA by visiting <a href="http://www.esta.us/" target="_blank">http://www.esta.us/</a>
&nbsp;

How do I apply for an ESTA?

Carnival Corporation and its brands are committed to the safety, health and well-being of our guests and crew. We are in close contact with public health officials regarding the Zika virus alert that encourages precaution for pregnant women to avoid non-essential travel in impacted areas. Our brands will be providing booked guests with information on the Zika virus prior to their cruise. Pregnant women needing to cancel their cruise will be provided a future cruise credit (for them and their traveling companions) to rebook at a later time. As with any trip, whether by land, air or sea, travelers should check with public health authorities to be informed regarding health matters at the destinations they will visit, and exercise appropriate precautions. Should a passenger want to know more about Zika virus, they should contact their doctor or visit the CDC website at <a href="http://www.cdc.gov/zika/index.html" target="_blank">http://www.cdc.gov/zika/index.html</a>. For guests who have questions during their cruise, we encourage them to visit with our healthcare professionals at the ship's medical center.

What is the Zika virus?

If you fall ill prior to embarkation and feel that you will be unable to join your cruise, please call our Customer Service Department at (800) 728-6273 or your travel agent if you have booked via one. All cruise cancellation fees apply. 
Can I transfer my booking to another cruise?
 No - however, if you have purchased Cunard Care you can file a claim with Aon Affinity.&nbsp;
If you fall ill on the day of your cruise and are unable to join your cruise, please call our Enroute Desk at (800) 576-1172 from the US or (+44) 0845 071 0300 from the UK. If you are unable to travel, your booking will be subject to fees.&nbsp;

What happens if I am unwell?

If there is no availability on your preferred cruise, you may, where available, make a waitlist booking.

You may waitlist for more than one grade of stateroom and you may also add a waitlist for a particular grade of stateroom if you have a confirmed booking (for example, if you have booked an inside stateroom and would have preferred an outside stateroom but there was no availability at the time you booked).

Should a stateroom become available, we will contact you to offer the stateroom by email no later than two weeks prior to departure. If a cabin becomes available after this time, we will contact you by telephone. The fare will be confirmed to you when you call to accept the waitlist offer.

Please note that waitlist offers have an expiry date. This will be communicated to you by email at time of offering.

 To make a waitlist booking, please call our Customer Contact Center at (800) 728-6273. Please visit our website for contact details.

Can I make a waitlist booking/add a waitlist option?

Norovirus is an extremely common and highly contagious virus which causes gastroenteritis (an inflammation of the stomach and intestines). Symptoms of norovirus include nausea, vomiting and diarrhea. Some people may also experience headache, mild fever and abdominal cramps. It is sometimes known as the &quot;24 hour stomach bug.&quot; Symptoms usually last between one and three days and generally resolve without treatment or long term consequences. The incubation period of the virus averages about 24 hours and people infected with the illness typically remain contagious for 72 hours after they have recovered.&nbsp;

What is norovirus?

Please contact the Cunard EnRoute Desk at (800) 576-1172 immediately.
If your flights have been booked directly through the Cunard CompleteAir program we will help you with options for additional flights. When you purchase air directly through Cunard we offer Next Port Protection which will cover the cost of canceling and rescheduling your flights to get you to the next port if necessary. If you booked your flights directly with the airline or through your travel agent, please contact Cunard and advise of the situation and then contact your travel agent or the airline to make additional arrangements.<a title="Cunard CompleteAir program" href="/en_US/the-cunard-experience/cunard-completeair"></a>

In the event of bad weather and I am unable to travel for the start of my voyage, what should I do?

The Passenger Services Act (often inaccurately/incorrectly referred to as the &quot;Jones Act&quot;) prohibits ships of non-U.S. registry from embarking and disembarking passengers at two different U.S. ports. An exception to this general rule allows passengers to be transported between two U.S. ports if the cruise itinerary includes a port call at a &quot;distant foreign port&quot;.  
Distant foreign ports do NOT include Canada, Mexico, Central America, Bermuda and most Caribbean islands.  South America and the ABC islands (Aruba, Bonaire, Curacao) do qualify as distant foreign ports.      
Please note that the &quot;Jones Act&quot; governs cargo, not passengers.

What is the Jones Act or the Passenger Services Act?

No, US Port Authority Officials will not allow any non-ticketed guests inside the cruise terminal. Alternatively, the financially responsible party may contact Cunard Reservations (800) 728-6273 to add an on board credit to the booking to be used on board. In extreme cases, exceptions may be made. If necessary, please contact Cunard as soon as possible.

Can someone who is not traveling register their credit card to pay the on board account of someone who is traveling?

With Cunard's White Star Luggage Service™, provided by Luggage Forward®, your bags can be collected from your home and delivered to the ship, and then back home again once you disembark. To schedule your shipment, please visit the <a href="https://app.luggageforward.com/cobrands/VAR3PFZRYE4D?cpn=ME2NZJGN7WXY&amp;utm_campaign=cunard%2Fm6nqfw2nkwjaadqy&amp;utm_id=ME2NZJGN7WXY&amp;utm_medium=strategic_partner&amp;utm_source=cunard_line" target="_blank">Luggage Forward website</a> or call Luggage Forward directly on one of the following numbers:
<ul>
<li>USA: +1 920 231 5114</li>
<li>UK: +44 (0)33 0808 1294</li>
<li>Italy: +39 06 97629508</li>
<li>France: +33 1 76 54 28 07</li>
<li>Spain: +34 518 88 93 48</li>
</ul>

How do I arrange luggage transfers with White Star Luggage Service?

For information regarding duty allowances with bringing goods into the United States, visit: <a href="https://www.cbp.gov/travel/international-visitors/kbyg/customs-duty-info" target="_blank">https://www.cbp.gov/travel/international-visitors/kbyg/customs-duty-info</a>

What are the duty free limits set by customs when traveling outside the E.U.?

First and foremost, the guest should be directed to immediately advise an airline representative at the airport that he/she is a cruise passenger destined for sailing that day. Typically, airlines are able to arrange alternative flights at the airline counter for passengers to continue with their travel to the point of embarkation. Upon learning their new flight arrangements, passengers should immediately contact Cunard with the new flight information. UK Contact: En-Route Delays Guests may call the following UK phone number: 44-0-845-071-0300 - available 24 hours a day.
German, Austrian and Swiss guests may call 00800-180-84-180 for assistance.
&nbsp;En-Route Assistance - CREW For CREW enroute issues, please direct the crew member to contact the following number:&nbsp;
The emergency number (out of office hours) is :
1-310-418-6386 or ext. 32830 internally&nbsp;

What do I do if I am expecting to arrive late at the Terminal?

You can add your middle name when you enter your name, address and contact details while making your booking online. 

If you have already made your booking and have booked through a Travel Agent, please contact your agent to make this change. If you have booked with us direct, please contact Cunard to advise of the correct details please visit our website for contact details.

How do I add my middle name online?

Due to security reasons, it is not possible to leave your luggage on board the world cruise unless pre-arrangements have been made on board with the Purser's Desk. Do not contact White Star Luggage to make arrangements for storage. Luggage must clear Customs and Excise, so forms will need to be filled out on board the ship.

Can I leave my luggage on board if I am traveling on part of a World Voyage?

In addition to the motorcoach group transfer Cunard also offers a private car transfer as well as a private minivan transfer. Please see below for details:
Private Car - Generally a sedan. Can hold 2 persons and 2 pieces of luggage
Minivan - Can hold up to 4 people and 4 pieces of luggage.
When selecting the private transfer please make sure to advise the guest of the number of pieces of luggage. Also please select the correct transfer for their pick up or destination point.
Guests booking their own flights must inform Cunard with their flight details at least 35 days prior to departure in order for Cunard to make appropriate transfer arrangements. Guests should also ensure that Cunard is informed of any flight schedule changes so that the transfer is provided at the correct time. If Cunard does not have these details, transfers cannot be guaranteed. No refund or compensation will be issued in these cases.

Where do coach transfers pick up from?

Duty free limits vary by citizenship and countries visited. For US citizens please visit <a href="https://help.cbp.gov/app/answers/detail/a_id/246/~/duty--free-exemption" target="_blank">https://help.cbp.gov/app/answers/detail/a_id/246/~/duty--free-exemption</a>

What are the duty free limits set by customs traveling within the E.U.?

All ports are different and some ports require a face to face Immigration Inspection. These will either be conducted on-board the ship or ashore, details of this will be provided once you are on board and are subject to operational requirements.
When transferring between two ships on the same day, there will be a transfer for both guests and their luggage. The transshipping guests must be disembarking/embarking on the same date. The transfers will be organized by the ships and you will be notified on board if this transfer is possible and all further details regarding this.
<h3>U.S. Ports.</h3>
All guests must disembark regardless of nationality and whether they are in-transit or not to pass through the Immigration and Customs Inspection with CBP (Customs and Border Protection). CBP relates to U.S. cruises only.
The zero count requiring everyone to disembark is a CBP requirement.

If I am sailing on consecutive cruises do I need to disembark the ship for immigration reasons?

Yes, you will need to register your credit or debit card to the desired stateroom at check-in.
You will be charged for all on board accounts applicable to these staterooms at the of the voyage.

Can I register my credit or debit card to settle the on board accounts of another party?

If you have received a complimentary upgrade, you will not be able to request new luggage labels; however, you will be able to print new labels from&nbsp;<a href="/en-us/mycruise/login">My Cunard</a>.
All luggage must display another form of identification in case of any damaged or missing labels. Any luggage not labeled will not be placed on the conveyor belt.

Will I receive new luggage labels if I upgrade?

The address you will need to send mail for one of the ship's crew or guests are as follows - Crew member or passenger's name (+ cabin number if known) Ship name, i.e. C/O MS Queen Mary 2 Cunard Carnival House 100 Harbour Parade Southampton SO15 1ST All mail should be clearly addressed with a return address on the back of the envelope/package. Please note: we can ONLY pass on letters/cards/documents due to Customs and Security.

How can I send mail to the ship?

If you do not have more than six months validity on your passport from the date that you return from your voyage then you will be required to renew your passport.

How do I enter passport details against my booking if my passport does not have 6 months validity on it and I am getting an error?

Pre-cruise information is&nbsp;sent to the lead guest on each booking approximately one month to one week prior to sailing.
The&nbsp;booklet&nbsp;will be sent to the lead guest on the booking, as long as there is a complete address in the booking at the time of posting. Rest assured all information in the booklet will also be emailed to the lead guest, and is accessible on <a href="/en-us/mycruise/login.html">My Cunard</a> and our&nbsp;<a href="/en-us/the-cunard-experience/sailing-with-confidence.html" title="Sailing with confidence" aria-label="Sailing with confidence">sailing with confidence web pages</a>.&nbsp;

Does everyone on a booking receive pre-cruise information?

Luggage labels will only be available&nbsp;on&nbsp;<a href="/en-us/mycruise/login" style="font-size: 0.8125rem; background-color: rgb(255, 255, 255);">My Cunard</a>&nbsp;(and not sent in the post)&nbsp;once your cabin number has been allocated. Once your cabin has been allocated an email will be sent to all guests on the booking with an email address to advise luggage labels are available to print. 

Please note: All luggage must display another form of identification encase of any damage or missing labels. Any luggage not labeled will not be placed on the conveyor belt.

What kind of luggage labels do you send in the post?

If you wish to assign the booking to the agent who you booked your previous cruise with (i.e. the agent who made the booking that you booked another cruise on board), you may do so within seven days of returning. You cannot, however, assign the booking to a different agent.

I booked direct with you on board, can I assign this booking to the travel agent who made my previous booking?

Parts of our website that display or request sensitive information use a secure encrypted connection, which means the information cannot be read by unauthorized people on the Internet. You can verify this in the address bar of your web browser - it should start with https:// where the s stands for 'secure'. Your web browser may display a padlock in the address bar to indicate that it's a secure website. You can also click on this padlock to view our certificate to help assure yourself that you are accessing our genuine website.

Is this website secure?

Yes, you can use a different card than the one you used to pay your deposit. Contact 800-728-6273 for more information.

Can I use a different payment card than the one I used to pay my deposit?

Yes, if you are traveling on back to back cruises and you require a transfer between Cunard ships in Southampton we will arrange this for you if it is on the same day. Full details will be provided on board.

Is there a transfer between ships when I am traveling on back to back cruises on different ships?

In addition to the motorcoach group transfer Cunard also offers a private car transfer as well as a private minivan transfer. Please see below for details:
Private Car - Generally a sedan. Can hold 2 persons and 2 pieces of luggage
Minivan - Can hold up to 4 people and 4 pieces of luggage.
 
Guests booking their own flights must inform Cunard with their flight details at least 35 days prior to departure in order for Cunard to make appropriate transfer arrangements. Guests should also ensure that Cunard is informed of any flight schedule changes so that the transfer is provided at the correct time. If Cunard does not have these details, transfers cannot be guaranteed. No refund or compensation will be issued in these cases.

How do I arrange car hire?

Yes, providing you were not aware that you were pregnant prior to booking and that you will enter your 24th week (or more) by the final date of your cruise.
Please&nbsp;<a title="Pregnancy policy" href="/en-us/accessibility/impairments-and-conditions.html" aria-label="Pregnancy policy">visit our webpage</a>&nbsp;for more information.

Can I cancel my booking free of charge if I am pregnant?

If guests are booked to dine in the same category and cross-referenced, the maitre d' will do their best to seat the guests together during dinner. All dining is first come first serve, a request only, and cannot be guaranteed.&nbsp;

If guests are traveling as part of a group, will they be able to sit together when booking under the new pricing structure?

Yes, please visit <a href="/en-us/mycruise/login">My Cunard</a> where you will be able to update your address by going to your &quot;personal details”
Or you can contact our Customer Contact Center at 0344 338 86480

Can I change my address online?

There is no such thing as a &quot;name change&quot; to replace one guest with a different person on the booking.

Can I make a name change on an existing booking?

If you have booked directly through Cunard, please double check all of your email accounts as you may have been sent an Emergency or Booking Notification detailing the change. Otherwise the information will be sent to you in the post. If you have any questions please contact our Customer Contact Center at&nbsp;(800) 728-6273.

Why was I not told the itinerary had changed?

If this is the case, all of the cars are moved to the returning terminal so that they are ready for you to collect with no transfers involved. An effortless experience.

If my cruise departs from one cruise terminal in Southampton and returns into another, what happens with any cars that have been parked through Cruise and Passenger Services?

It may be possible to change your booking to take advantage of the latest promotion. Please be aware depending on the fare you have booked it may not be possible on your new booking to secure the same benefits and terms and conditions as on your previous booking.
If you are happy with the alternative promotion you can either:
<ul>
<li>Cancel &amp; rebook the same cruise under the standard terms and conditions</li>
</ul>
or
<ul>
<li>Transfer your booking to a new cruise under the standard terms and conditions</li>
</ul>
By calling our Customer Contact Centre on&nbsp;(800) 728-6273 or your travel agent.

I have made a booking already, but you have launched a new promotion what are my options?

There are three ways to book: online at Cunard.com; call Cunard Customer service at 1 800 728 6273 (Toll Free); or contact your travel agent.&nbsp;

How can I make a booking?

<h3>Cunard Fare Bookings.</h3>
It is possible to amend your dining option after you have made your booking, providing that there is sufficient availability.
You can amend your dining option by logging onto <a href="/en-us/mycruise/login">My Cunard</a>. Once you have logged in you will be required to select the 'Overview' option under the 'Dining' menu heading. From there you can select a new dining choice: a different table size, or dining time (where applicable). Once you have decided on a new option please proceed to confirm the change by pressing the green 'Confirm' button that appears on screen.
Alternatively, please call our Customer Contact Centre on 13 24 41 or contact your travel agent with whom you have booked.
If you amend your dining preference but then decide you would like to go back to your original chosen time, please be aware we cannot guarantee you will not be placed on a waitlist.
<h3>Early Saver Bookings.</h3>
In line with the applicable Terms and Conditions, guests booked on an Early Saver fare will have their dining arrangements confirmed on board. Early Saver guests do however have the option of advising us of their preference up to 5 days prior to departure. You may submit your preference via <a href="/en-us/mycruise/login">My Cunard</a>. Your dining option will be confirmed once on board. Your dining option will be confirmed once on board.
Please note that those on Early Saver fares who have booked into a Queens Grill (grades Q1 to Q7) or Princess Grill (grades P1 &amp; P2) suite need not submit a dining preference as there is a single sitting for dining in the Queens Grill and Princess Grill restaurants.
If you amend your dining preference but then decide you would like to go back to your original chosen time, please be aware we cannot guarantee you will not be placed on a waitlist.
<h3>Saver Fare and Other Promotional Fares</h3>
Please note if you are booked on any other promotional fare you cannot select your dining choice, submit any requests, nor make any amendments once Cunard Line has allocated a dining choice for you, as per the terms and conditions. Full details will be provided once on board.

Can I change my dining option?

Yes, you are able to pay for multiple booking at the same time. They must be on the same voyage or have a Link ID.

I have multiple bookings, can I pay all of the outstanding balances together?

As confirmations are sent in batches via postal service, it is very unpredictable to determine the timing of delivery until the moment it comes to your mailbox. The preferred method would be; if the guest can provide an email address at time of booking. Confirmations which arrive via email are generally received in your in email box within an hour.

How long does it take for a confirmation to go through the post?

Departure Tax (where applicable) is included in the cost of the holiday along with all/any other port taxes unless otherwise stated on your booking confirmation.Some countries require passengers to pay an airport departure tax which is not included on the passenger air ticket. The individual passengers are responsible for this tax. In most cases, this tax is collected at the airport upon check-in and may have to be paid in local currency. We recommend that your travel agent verify any applicable tax for which the passenger may be responsible.

Will I be charged a Departure Tax?

Most ports offer Iparking through an outside contractor and for a minimal fee. If you contact Cunard Customer Service, we can provide you with the information you need for each independent Port.&nbsp; 800-528-6273 (Travel Agents) or 1-800-728-6273 (Direct Guests).

How can I arrange car parking at the airport?

To allow for entry/exit stamps and visa stamps, we would recommend that you have at least 10 blank pages in your passport if you are booked for the whole World Voyage.

It is also a good idea to bring along some photocopies of the photograph/personal details page of your passport, as these are necessary for some ports of call.

How many blank pages do I need in my passport for a World Cruise?

If you would like to purchase a cruise as a surprise, you may do so by contacting the US Customer Service Department at Phone Numbers: 800-528-6273 (Travel Agents) or 1-800-728-6273 (Direct Guests)&nbsp;

Frequently asked questions