CunardCare® guest protection

A Cunard voyage is a time to relax and forget your cares – all of them.

Your voyage is made easier when you include CunardCare® guest protection in your plans. Worry less about the unexpected, even if you have to cancel due to illness and enjoy some peace of mind that comes with a package of both insurance and non-insurance benefits and services designed specifically for voyage guests. CunardCare® is a package of benefits to help provide reimbursement for losses that may occur both before and during your cruise.

Cancellation Fee Waiver Program1 – waives the non-refundable cancellation provision of your Passage Contract and reimburses the value of the unused portion of your prepaid cruise vacation (up to a limit of $50,000 per guest) in the event that you or your traveling companion need to cancel your cruise vacation (for specified reasons).

Travel Insurance Program2 – reimburses losses for the following:

  • Trip Interruption - Enables you to interrupt your cruise for illness, injury or death to you, an immediate family member or a traveling companion, and receive reimbursement up to your total trip cost (maximum limit $50,000 per guest).
  • Trip Delay: If you miss the departure of your cruise due to carrier-caused delays or other specified reasons, you may be reimbursed up to $1,000 for additional accommodations, meals and “catch-up” transportation expenses.
  • Baggage Protection: If your baggage or personal property is lost or damaged, you may be reimbursed up to $3,000.  If your bags are delayed or misdirected by a common carrier for more than 24 hours, you may be reimbursed up to $500 for the purchase of necessary personal effects.
  • Medical Expense Coverage: Should you become injured or sick during your vacation, you may be reimbursed up to $20,000 for medical expenses related to an illness, or up to $20,000 for expenses related to an injury.
  • Emergency Evacuation/Repatriation: In the event that serious illness or injury requires air or ground transportation to a specialized facility or to return home, you may be provided up to $50,000 in covered medical services and supplies (coordinated by our 24-hour assistance provider) to help ensure your safe transport. Repatriation coverage provides up to $30,000 for shipment of remains in the event of death during the cruise vacation.


Worldwide Emergency Assistance Services3 – provides 24-hour assistance services including: pre-cruise health, safety and weather information; assistance with travel changes; lost luggage assistance; emergency cash transfer assistance; emergency medical and dental assistance; lost travel document assistance; and emergency medical payment assistance. Non-insurance assistance services are provided by Carefree Travel AssistanceTM

1 Non-insurance services provided by Cunard and administered by Aon Affinity.

2 Travel Insurance Benefits are underwritten by United States Fire Insurance Company and are administered by Aon Affinity.

3Non-insurance assistance services are provided by Carefree Travel AssistanceTM

This program was designed and administered by Aon Affinity. Aon Affinity is the brand name for the brokerage and program administration operations of Affinity Insurance Services, Inc. (TX 13695); (AR 100106022); in CA & MN, AIS Affinity Insurance Agency, Inc. (CA 0795465); in OK, AIS Affinity Insurance Services, Inc.; in CA, Aon Affinity Insurance Services, Inc. (CA 0G94493), Aon Direct Insurance Administrators and Berkely Insurance Agency and in NY, AIS Affinity Insurance Agency.

 

This website contains highlights of the plans developed by Aon, which include travel insurance coverages underwritten by United States Fire Insurance Company (USF), Principal Office located in Morristown, New Jersey, under form series T7000 et al, T210 et al and TP-401 et al, and non-insurance Travel Assistance Services provided by Carefree Travel AssistanceTM. The terms of insurance coverages in the plans may vary by jurisdiction and not all insurance coverages are available in all jurisdictions. Insurance coverages in these plans are subject to terms, limitations and exclusions including an exclusion for pre-existing medical conditions. In most states, your travel retailer is not a licensed insurance producer/agent and is not qualified or authorized to answer technical questions about the terms, benefits, exclusions and conditions of the insurance offered or to evaluate the adequacy of your existing insurance coverage. Your travel retailer may be compensated for the purchase of a plan and may provide general information about the plans offered, including a description of the coverage and price. The purchase of travel insurance is not required in order to purchase any other product or service from your travel retailer. CA DOI toll free number is 800-927-4357. The cost of your plan is for the entire plan, which consists of both insurance and non-insurance components. Individuals looking to obtain additional information regarding the features and pricing of each travel plan component, please contact Aon at 1.800.826.8210, or 45 Executive Dr, Suite 100, Plainview, NY 11803. (AIS Affinity Insurance Agency, Inc. - CA 0795465, Aon Affinity Insurance Services, Inc. - CA 0G94493). While Aon markets the travel insurance in these plans on behalf of USF, non-insurance components of the plans were added to the plans by Aon, and Aon does not receive compensation from USF for providing the non-insurance components of the plans. https://www.affinitytravelcert.com/docs/CunardCare

 

CunardCare is not available to residents of New York.

The At Ease Waiver program is available to residents of New York, Mexico, Puerto Rico, Bermuda and Canada.