Staying connected on board.

We are pleased to offer two plans under our Cunard Guest Wi-Fi service. Both plans are available on all our ships and can be purchased at any time during your voyage.

The Essential Plan is ideal if you want to stay in touch via email and social media. You can stream your favorite music playlists and share your vacation highlights via text and images. We also offer computers for guest use in our onboard libraries, which are internet-accessible for those with this plan.

$24 per 24 hours or $18 per 24 hours when purchased for the full voyage.

The Premium Plan includes everything from the Essential Plan, and also offers video streaming and video calls at significantly faster connection speeds.

$36 per 24 hours or $24 per 24 hours when purchased for the full voyage.

To purchase on board, open a browser on your device and log on to the ship's Wi-Fi, following the instructions, or purchase via My Voyage. Visit the onboard library (or ConneXions, if you are sailing on Queen Mary 2) for assistance in connecting. Alternatively, book before you sail by calling us on (800) 728-6273.

The Guest Wi-Fi on board your voyage utilises internet signals that are wirelessly transmitted thousands of miles via satellite to and from your ship, wherever it is in the world. 

Due to the nature of the satellite transmission, the Wi-Fi may sometimes be slower at sea when compared to terrestrial connectivity. Geographical location, weather and the number of users using the system can have an impact on connectivity speed.

On our ships, you can connect to the Wi-Fi with almost any internet-enabled device. 

• Activate the Wi-Fi on your device, then select 'Guest Wi-Fi' from the list of available networks.
• Once connected, open your internet browser and visit "internet.cunard.com", which is the Cunard Guest Wi-Fi login page.
• If you’re connecting for the first time, you’ll need to select Register, then enter some personal details, including a memorable username and a 4-digit PIN.
• Once registered, you’ll be shown details of any internet plan you’ve purchased, along with any upgrade options.
• If you haven’t yet purchased internet access, you can select your preferred plan on this page. Any purchases or upgrades will be charged to your on board account.
• Confirm you wish to connect your device to your chosen internet plan, and you’ll be able to begin browsing.

Alternatively, you can browse our free Cunard websites (and our on board planner, My Voyage) without logging in at all.

Multiple devices can use one internet plan, but you can only connect one device to the Guest Wi-Fi at a time. If you want to connect more than one device simultaneously, you can purchase discounted internet plans for additional devices. 

To switch to using your internet plan on a new device, connect the new device to the Guest Wi-Fi network, enter "login.com" in your browser and then input your username and password. You should then be able to 'Disconnect other device' and start browsing on the new device. 

You can also disconnect a device anytime by typing "logout.com" in your web browser's address bar.

No; the Guest Wi-Fi service does not extend beyond the ship’s immediate location, but Wi-Fi should be available almost everywhere whilst you are on board.

Whilst on shore, you will have to use your device’s cellular data if you wish to access the internet. Please check with your network carrier for details of your data roaming capability and charges.

No, whilst connected to the Guest Wi-Fi, your device should not be incurring any cellular data costs from your phone carrier. 

However, it is your responsibility to ensure that you are not using cell phone signal or data. To avoid roaming charges on board, please turn off cellular data in your device settings or activate airplane mode (you may need to re-activate your device’s Wi-Fi afterward). 

You will still be charged by your phone carrier for any voice calls or text messages you make, regardless of whether you are connected to the ship’s Wi-Fi.

We recommend confirming your data roaming capability and charges in advance of your voyage. Cunard is not responsible for charges incurred via your network carrier.

No. My Voyage is free to use and does not require you to purchase an internet package. 

To avoid roaming charges while at sea, please either turn off cellular data or switch your device to flight mode, then connect your device to the ship's Wi-Fi network (Cunard Guest Wi-Fi).

Once connected to the Wi-Fi, open your internet browser and visit "myvoyage.cunard.com" or scan the QR code on the guidance in your stateroom.

Yes; some websites and categories of websites are blocked either due to their content or due to their consumption of large amounts of bandwidth. Websites that may be blocked: adult content, alcohol and tobacco, anonymisers, drug abuse, file sharing, malware, nudity, online gambling, streaming hacking, phishing, proxy avoidance and violent content.

By using our Guest Wi-Fi, you agree to the terms of our acceptable use policy, which sets out the requirements and limitations of using our internet plans. 

Our Essential Plan does not include video streaming, so social media is limited to images and text only. Premium plan users benefit from a faster connection speed than the Essential plan, but should be aware that streaming speeds can still be affected during peak hours. 

Yes. Members of our loyalty program, Cunard World Club, may be eligible for complimentary internet credit, redeemable against our internet plans.

• Gold members receive $45 per person.
• Platinum members receive $80 person.
• Diamond members receive $135 per person.

Visit our Cunard World Club page to find out more about these and other benefits.

Please note, My Cunard cannot accept internet bookings using credits, so Cunard World Club members with credits will have to wait until they are on board before booking an internet plan. The same prices quoted on My Cunard will be valid on the ship.

• Download videos and music ahead of sailing. If you plan on watching a film or series, or listening to your favorite albums, podcasts or music playlists while on board, we recommend downloading it onto your device prior to sailing. Our Essential Plan does not include video or music streaming, and we cannot guarantee streaming speeds during peak hours.
• Download apps before embarking. We strongly recommend you download any apps at home prior to sailing and avoid updating your device on our ships. Also, please note that iCloud will not work on board.