If you wish to make a complaint please contact us either by using the form below or by calling (800) 728-6273.
Can't find what you are looking for? Try our frequently asked questions.
Alternatively, you can email our Customer Service department, or call us at:
Tel: (800) 728 6273
Due to the dynamic and evolving situation of Coronavirus (Covid-19) we as a business are working in accordance with Government advice and have moved to a primary, remote Customer Service department. This is to ensure during these times we can continue to operate as a business whilst taking additional measures to protect our staff.
Please rest assured, our call center remains operational and can be reached through our normal email and telephone channels, however we are currently unable to process postal communications.
Our Call Center hours:
Monday – Friday: 6:00am – 5:00pm PT (9:00am-8:00pm ET)
Saturday/Sunday: 6:00am – 2:45pm PT (9:00am-5:45pm ET)
During this time it is our intention to respond to guests in a timely manner, however, we would ask for your patience as it may take us longer than normal to respond during a time of unprecedented volumes. We will do all we can to ensure we maintain a high level of service to you, that is our absolute priority.
A Cunard Cruise Vacation Planner is a great resource to help direct you through the steps of booking everything from your cruise to choosing your stateroom, reserving shore excursions, hotel stays and more.
To consult a Cruise Vacation Planner, please fill out the form below or call (800) 468-7752 for assistance. After submitting your email, a Cunard Cruise Vacation Planner will contact you within one business day to help you plan your trip.
Click here to view brochures for U.S. and Canada. Please call (800) 728-6273 to request up to three brochures by mail. Please note that at this time, Cunard is unable to mail to addresses outside of the United States and Canada.
Request for Member number please call (800) 728-6273.
Status of a new Membership number please call (800) 728-6273.
An item you've lost or found please call (800) 728-6273.
Missing or damaged luggage please call (800) 728-6273.
For questions about hotel packages, pricing inquiries, or hotel locations, please contact your local Travel Advisor or call us at (800) 728-6273 for assistance.
You can give feedback, leave comments and report website issues using the black 'Feedback' tab to the left of this page (please do not include any personal information when filling out this form).
If you are having problems viewing itineraries or booking online, please refer to our helpful 'how to book' guide, which may help you during the online booking process.
If you are having problems locating FCC or applying it to a booking, we have a helpful FCC guide that may also be of use.
If you are having problems logging in to My Account or My Cunard, please call (800) 728-6273 for assistance.
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