Sailing with confidence.
A few mindful changes; still your Cunard voyage.
With our enhanced wellbeing measures on board our ships you’ll still be able to enjoy the vacation you dreamed of, even though some aspects of your voyage may initially feel a little different. These changes are designed to protect the health of everyone on board and in the destinations we visit. We hope as you return to sailing you will find these changes reassuring and easy to adjust to.
As the world evolves so may our policies and procedures, and while it is too early to say how a vaccine may affect our protocols, rest assured we will have every aspect of your vacation experience covered.
Our assurance to you.
Our new protocols.
Carnival Corporation, Cunard’s parent company, has also been working with a number of world-leading experts to support our efforts in developing the enhanced protocols for the return of cruise vacations.
These advisors include:
- Dr. Vivek Murthy, MD, MBA, author, former vice admiral in the Public Health Service Commissioned Corps and 19th Surgeon General of the United States
- Dr. Simon Clarke, associate professor in cellular microbiology, University of Reading School of Biological Sciences (UK)
- Michael S. Diamond, MD, PhD, Herbert S. Gasser professor of medicine, molecular microbiology, pathology & immunology; and associate director, Center for Human Immunology and Immunotherapy Programs, Washington University School of Medicine in St. Louis
- Michael Z. Lin, MD, PhD, associate professor of neurobiology, bioengineering, and chemical and systems biology; and principal investigator, The Lin Lab, Stanford University School of Medicine
- Dr. Jewel Mullen, MD, MPH, associate dean for health equity, University of Texas at Austin, Dell Medical School
- Emil C. Reisinger, MD, full professor of internal medicine, infectious diseases and tropical medicine and director of the Division of Tropical Medicine and Infectious Diseases, Department of Internal Medicine, University of Rostock, Germany
- Dr. Stefano Vella, MD, former director, National Center for Global Health, Istituto Superiore di Sanità (Italian National Institute of Health); and adjunct professor of global health, Università Cattolica del Sacro Cuore (Catholic University of the Sacred Heart) in Rome.
Guest and crew wellbeing.
We are committed to delivering the highest standards of health, safety and wellbeing for our guests, crew and the wider communities we visit.
It is understood that those with certain pre-existing medical requirements or of a certain age may experience more severe symptoms should they contract Covid-19 (coronavirus). We strongly recommend that you review the US Centers for Disease Control and Prevention (CDC) guidance prior to making travel arrangements. This can be found at https://www.cdc.gov/coronavirus/2019-ncov/need-extra-precautions/people-with-medical-conditions.html.
If you have any existing medical requirements, we advise you to discuss your travel plans with your doctor. We have put together a simple health advisory letter that you can provide to your doctor so they can verify if you’re safe to travel.
All our ships have medical centers on board staffed by experienced doctors and nurses available 24/7, to help support your health needs.
We are following all latest guidance to evolve our enhanced protocols to protect the health and wellbeing of guests, crew and the communities we visit once we begin sailing again. When we return to sailing unfortunately we will be unable to accept guests who have the following medical requirements:
- Supplementary oxygen (including via oxygen concentrator)
- Mechanical ventilatory support (except for overnight CPAP for sleep apnea)
- Within the 14 days prior to the cruise:
- Have been unwell with confirmed or suspected Covid-19
- Have been in close contact with someone with confirmed or suspected Covid-19
- Have been advised to self-isolate under a government track and trace system.
We are sorry to have to make this change, but we need to follow new industry procedures for the protection of everyone on board. Any guests impacted by the requirements for supplementary oxygen, mechanical ventilatory support or dialysis will be given a full refund of monies paid to date for their bookings.
Booking with confidence.
Flexible transfer policy.
Insurance and accredited medical professionals.
We strongly recommend that you take out comprehensive vacation insurance when you sail with us. While we hope you never have to use it, the policy will ensure you’re able to relax and enjoy your vacation with the peace of mind that you’re protected should you need it. Benefits should include medical evacuation including air-ambulance and repatriation. The insurance provider should be made aware of the cruise itinerary and any anticipated shore activities. All pre-existing medical conditions must be declared to the insurer as non-declaration of a medical condition may nullify your insurance.
We continue to operate medical centers on board each Cunard Queen, staffed around the clock by fully accredited doctors and nurses to help support your health needs.
Future Cruise Credit.
If you are unable to cruise due to a positive Covid-19 test within 14 days of sailing, we’re pleased to say you’ll receive a Future Cruise Credit (FCC) to the value of the cruise fare and we will automatically refund any pre-cruise purchases made through My Cunard*.
If you were part of a linked booking, your friends or family will also be able to opt for the FCC to the value of the cruise fare and refund for purchases made. Just ask us to make sure all members of your traveling group are linked when you make your booking.
*If you booked your cruise as part of a wider vacation package please contact your travel provider for more information relating to their policy in place should you be denied boarding.
While we want to ensure you have the Cunard vacation you've dreamed of, please be aware that we will be significantly reducing the number of guests on our first voyages following the pause in operations.