Your questions answered.
Please find below answers to key questions related to our recently canceled and amended voyages on Queen Mary 2.
For more general queries around our ships, life on board and more, visit our main FAQ page.
Having been out of service for over 18 months, we would like the initial few voyages for Queen Mary 2 to be closer to home near our Southampton office, so that we can offer greater support to the crew and our guests, rather than sailing across to North America and the Caribbean. Therefore we are canceling all departures up to and including December 10, 2021.
Queen Elizabeth has already resumed sailing in the UK and Queen Victoria will return in April 2022.
Our newly paused voyages are as follows:
Queen Mary 2.
M139D, M139E, M139F, M140, M140A, M141, M141A, M142
A Future Cruise Credit (FCC) worth 125% of the standard deposit terms, and 100% of any additional monies paid will be applied to guest accounts in the coming weeks and can be used for any new sailing that is booked before December 31, 2021.
Please see our helpful guide for how to use your FCC.
Please note, we are setting up a large number of Future Cruise Credits for guests. Please bear with us while these are created.
We are working to process all outstanding refund requests as quickly as possible.
We will not be giving loyalty points for the canceled voyages, but you will get the loyalty points for the new voyage you book and sail.
We apologize that, in some cases, our automated system has issued an invoice that references cancelation fees. Please disregard this and rest assured that any fees will not be incurred as a result of this cancelation.
Please contact your Travel Insurance provider in the first instance. However, if you are unsuccessful, please send details of your claim with appropriate receipts and confirmation from your Travel Insurance provider that they have denied your claim to Cunard Guest Relations for their consideration.
Guest Relations Cunard, Email: firstname.lastname@example.org. Mail: Attention Cunard Line Guest Relations, 24305 Town Center Drive, Santa Clarita, CA 91355
Voyages still sailing.
We have reduced our final payment due date for sailings through March 31, 2022. For voyages up to 30 nights, final payment is now due 30 days prior to sailing. These voyages are subject to cancellation fees as detailed on our flexible cancellation policy page.
For sailings on or after April 1, 2022, the standard cancelation policy in our Booking Conditions applies and Cunard shall be entitled to levy a cancelation charge as a percentage of the fare paid in accordance with the scales on our Passage Contract page.
Future Cruise Credit.
To provide our guests with the best possible service, our systems will automatically generate your Future Cruise Credit 60 days from the date of the cancelation of your voyage to each individual named on the booking. Once your Future Cruise Credit is set up you have until December 31, 2021 to use it in full, for any voyage on sale at that time.
You can use your Future Cruise Credit to make a new booking for any voyage on sale now, or on new voyages that we introduce in the future. You may also use your Future Cruise Credit to upgrade your Cunard fare type or stateroom on an existing booking.
Your Future Cruise Credit must be redeemed against a booking made before December 31, 2021, but can be for any voyage on sale.
For new bookings, you can redeem your Future Cruise Credit online at Cunard.com: full details can be found in our guide. Alternatively, contact either your Travel Advisor or our Customer Service Department.
To amend an existing booking, please contact either your Travel Advisor or our Customer Service Department if you booked directly with us.
Please note the Future Cruise Credit cannot be used to upgrade any flights connected to your booking.
The Future Cruise Credit can be redeemed against any booking made by December 31, 2021, on any sailing on sale at the time you make your booking.
Yes. If your Future Cruise Credit is not currently showing when you book online, please contact your Travel Advisor or call our Customer Service Department at (800) 728-6273 and we can create your new booking using your Future Cruise Credit. You do not need to wait.
Your available Future Cruise Credit balance is linked to your unique Cunard World Club (CWC) membership number. When booking online, please input your CWC membership number where indicated and the Future Cruise Credit will automatically be applied to any new booking made by December 31, 2021.
If your Future Cruise Credit is not yet showing online at the time you wish to book your voyage, please contact your Travel Advisor or call our Customer Service Department at (800) 728-6273 and they will be able to make the booking on your behalf using any Future Cruise Credit you are due to receive.
For help during the online booking process, refer to our Future Cruise guide.
Unfortunately, we cannot offer this at present.
Where the cost of the new cruise is more than the Future Cruise Credit, guests can simply pay the difference between the value of the Future Cruise Credit and the deposit or balance payment (if within final payment of voyage departure date).
Please note, deposits are calculated against the remaining balance after your Future Cruise Credit has been applied. The Future Cruise Credit cannot be used against the cost of this deposit.
If you would like to use your Future Cruise Credit as payment across multiple Cunard voyages, please contact your Travel Advisor or call our Customer Service Department.
If booking online, your total Future Cruise Credit balance will be applied against the cost of the new voyage you are booking online. If your Future Cruise Credit balance is greater than the cost of your chosen voyage, your remaining Future Cruise Credit balance will be retained for use towards the payment of another voyage.
Future Cruise Credits will be created for all guests on the booking.
If you had booked one of these now canceled cruises using an FCC from a previously canceled cruise, you will receive the same value of that FCC back. If the value of your FCC payment was less than the value of the standard deposit, you will receive the relevant FCC amount back and 125% of the cash element of the deposit paid, as an FCC. Any additional monies paid will be returned as an FCC.
Pre-cruise purchases for canceled voyages
Any shore experiences, dining, gifts, or drinks packages you purchased for your voyage via My Cunard or via our Customer Service Department will be automatically refunded back to the credit card you used to make these purchases and there is no need to contact us.