Your questions answered.
Please find below answers to key questions relating to any voyages that have been canceled by Cunard.
For frequently asked questions relating to our ships, life on board and more, visit our main FAQ page.
All Future Cruise Credits (FCCs) issued as part of our pause in operations have already been applied to guest accounts. FCCs issued as a result of the Queen Victoria cancelations announced on February 17, 2022 will be applied to guest accounts in the coming weeks.
Please see our helpful guide for how to use your FCC.
If you do not wish to accept the Future Cruise Credit (FCC), you can request a refund, unless otherwise stated, via our online refund form. Please note we are only able to process refund requests via this online form.
We will process all refund requests as quickly as possible.
We will not be giving loyalty points for the canceled voyages, but you will get the loyalty points for the new voyage you book and sail on.
We apologize that, in some cases, our automated system has issued an invoice that references cancelation fees. Please disregard this and rest assured that any fees will not be incurred as a result of this cancelation.
Please contact your Travel Insurance provider in the first instance. However, if you are unsuccessful, please send details of your claim with appropriate receipts and confirmation from your Travel Insurance provider that they have denied your claim to Cunard Guest Relations for their consideration.
Guest Relations Cunard, Email: firstname.lastname@example.org. Mail: Attention Cunard Line Guest Relations, 24305 Town Center Drive, Santa Clarita, CA 91355
For sailings on or after May 1, 2022, the standard cancelation policy in our Booking Conditions applies and Cunard shall be entitled to levy a cancelation charge as a percentage of the fare paid in accordance with the scales on our Passage Contract page.
Future Cruise Credit.
Your FCC has been automatically applied to each individual named on the booking. Once your Future Cruise Credit is set up you have until September 30, 2022 to use it in full, for any voyage on sale at that time.
There’s no need to contact us; your FCC will automatically be applied to each individual named on the booking in the coming weeks.
You can use your FCC towards your next cruise fare or contribute to a travel companion’s fare on your booking. Any remaining unused credits can be used to treat yourself with a category upgrade or book an additional voyage. FCCs can also be used toward other charges on a booking including CunardCare®**, Cunard CompleteAir (flexible air only), Cunard Transfers, Hotel Packages, and Taxes, Fees & Port Expenses that are in addition to the cruise fare.
For new bookings, you can redeem your FCC online at Cunard.com: full details can be found in our guide. You can also call our Customer Service Department or your Travel Advisor.
To amend an existing booking, for example to add an additional stateroom or to upgrade, contact either your Travel Advisor or our Customer Service Department, if you booked directly with us.
**For United States and Canada residents only, excluding New York and Quebec.
You can redeem your FCC at any time before September 30, 2022 against any new Cunard booking.
Your available Future Cruise Credit balance is linked to your unique Cunard World Club (CWC) membership number. When booking online, please input your CWC membership number where indicated and the Future Cruise Credit will automatically be applied to any new booking made by September 30, 2022.
For help during the online booking process, refer to our Future Cruise guide.
Where the cost of the new vacation is more than the FCC value, guests simply pay the difference.
If you would like to use your Future Cruise Credit as payment across multiple Cunard voyages, please contact your Travel Advisor or call our Customer Service Department.
If booking online, your total Future Cruise Credit balance will be applied against the cost of the new voyage you are booking online. If your Future Cruise Credit balance is greater than the cost of your chosen voyage, your remaining Future Cruise Credit balance will be retained for use towards the payment of another voyage.
Future Cruise Credits have been created for all guests on the booking.
If you had booked one of these now canceled cruises using an FCC from a previously canceled cruise, you will receive the same value of that FCC back. If the value of your FCC payment was less than the value you have paid, then any additional monies paid will be returned as an FCC.
Pre-cruise purchases for canceled voyages
Any shore experiences, dining, gifts, or drinks packages you purchased for your voyage via My Cunard or via our Customer Service Department will be automatically refunded back to the credit card you used to make these purchases and there is no need to contact us.