Our guide to Future Cruise Credit and using it online.
This guide will explain everything you need to know about making a booking on Cunard.com using a Future Cruise Credit (FCC).
What is a Future Cruise Credit (FCC)?
You may have received a Future Cruise Credit (FCC) for fare balances that you have already paid towards a voyage when your voyage was cancelled as part of our pause in operations due to the Covid-19 pandemic. Alternatively, you may have been issued a FCC as a gesture of goodwill.
Using your FCC.
Unless otherwise stated, your FCC can be redeemed online against any booking, for any voyage on sale at the time of booking. For more information about what a FCC can be redeemed against and a few scenarios when it cannot be used, visit this section of the FCC guide.
How is my FCC applied to my account?
The FCC available to you is linked to your guest account by your unique Cunard World Club (CWC) membership number, which you will find on your booking correspondence from any previous voyage(s). CWC numbers are eight characters long and consist of two letters, five numbers, and a final letter. Helpful tip:To link your available FCC to your account and automatically apply it to your booking; log in to your My Account and enter your CWC number under the 'My details' section. Please note, it may take up to 30 minutes for your My Account to refresh and show your correct FCC balance.
What can/can't a FCC be used for?
What can a FCC be used for?Booking a voyage: your FCC can be used to book a future voyage (or voyages) with Cunard for you and your guest(s). Upgrading an existing booking: if you have a future voyage booked with us already, you can use your FCC to upgrade your booking. For example, put your FCC towards upgrading your Britannia Balcony Stateroom to one of our Queens Grill Suites, or change from an Early Saver Fare to a Cunard Fare.
Additional flights: your FCC may be redeemed on voyages where you have purchased flights via Cunard.* Hotels and land tours: your FCC may be used towards hotels and land tours you purchase with Cunard.*
What can't a FCC be used for?Shore Experiences: FCCs cannot be redeemed against Shore Experiences, as these are organised in conjunction with third parties.
*Please note that FCCs issued as a gesture of goodwill cannot be used towards flights, hotel stays, or land tours.
How do I use my FCC on a new booking online?
If you are logged in to your online account.Your FCC will automatically be applied to your voyage once you reach the Booking Summary stage of the booking process. All fares shown on the website prior to the booking summary page (e.g. find a voyage, accommodation, number of guests and fare type) will not reflect your available FCC.
Remaining FCC balances.
If the value of your FCC is greater than the cost of your chosen voyage, your remaining FCC balance will be retained for use towards another voyage.