When does my FCC expire?

If your booking included flights, and these were booked with Cunard, and we issued an ATOL certificate, then your FCC is protected by ATOL to the value of 100% of the monies paid on your holiday. You can redeem your FCC at any time before 30 September 2022 against any new Cunard booking. If you had booked flights, but these were not booked with us, or you booked on a cruise only basis: Any FCC issued on or prior to 30 June 2021 is protected by ABTA to the value of 100% of the monies paid on your booking. These FCCs can be redeemed before 30 September 2022. Any FCC issued on or after 1 July 2021 can be redeemed at any time. These FCCs are not be covered by ATOL or ABTA's scheme of financial protection, until a new booking is made. The new booking will then be protected to the value of 100% of the original monies paid.

How do I know if my Covid 19 cancelled booking and subsequently my FCC is protected by ATOL or ABTA?

ATOL. At the time of booking, you would have been sent a Cunard-issued ATOL certificate along with your booking confirmation. ABTA. Any FCC issued on or prior to 30 June 2021 is protected by ABTA to the value of 100% of the monies paid on your booking. These FCCs can be redeemed before 30 September 2022.

Can I use my FCC to pay for my travelling companions fare?

Yes, your FCC can be applied against multiple people on the same booking.

Can I use my FCC to pay for my flights and hotel bookings?

Yes, your FCC can be used to pay for your flights and hotels booked with Cunard.

What happens if the voyage I want to use my FCC on is of greater value than the FCC?

Where the cost of the new holiday is more than the FCC value, guests simply pay the difference.

What if I decide to cancel a voyage that I've used my FCC to book?

Once an FCC has been applied to a new booking, in the event of a cancellation of a voyage by the guest, any refund will be provided in the form of a FCC less any cancellation charges that have been incurred.

Our guide to Future Cruise Credit and using it online.

This guide will explain everything you need to know about making a booking on Cunard.com using a Future Cruise Credit (FCC).

Quick navigation.

Use the links below to navigate directly to the relevant help section of this guide.

What is a Future Cruise Credit (FCC)?

A FCC is a credit for fare balances that you have already paid towards a voyage. All guests with voyages cancelled by Cunard will automatically receive a FCC credited to their account.

View our flexible transfer policy

Auslauf der Queen Mary 2: EUROPA, DEUTSCHLAND, HAMBURG, HAMBURG, 16.06.2019: Auslauf der Queen Mary 2 - Florian Sonntag -

Using your FCC.

Unless otherwise stated, your FCC can be redeemed online against any booking, for any voyage on sale at the time of booking.

For more information about what a FCC can be redeemed against and a few scenarios when it cannot be used, visit this section of the FCC guide.

How is my FCC applied to my account?

The FCC available to you is linked to your guest account by your unique Cunard World Club membership number. You will find your CWC number on booking correspondence from any previous voyage(s). CWC numbers are eight characters long and consist of two letters, five numbers, and a final letter.

Helpful tip:

To link your available FCC to your account and automatically apply it to your booking; log in to your My Account and enter your CWC number under the 'My details' section. Please note, it may take up to 30 minutes for your My Account to refresh and show your correct FCC balance.

What can/can't a FCC be used for?

What can a FCC be used for?

Booking a voyage: your FCC can be used to book a future voyage (or voyages) with Cunard for you and your guest(s).

Upgrading an existing booking: if you have a future voyage booked with us already, you can use your FCC to upgrade your booking. For example, put your FCC towards upgrading your Britannia Balcony Stateroom to one of our Queens Grill Suites, or change from an Early Saver Fare to a Cunard Fare.

Sunset in airplane with wing; Shutterstock ID 680534296

Additional flights: your FCC may be redeemed on voyages where you have purchased flights via Cunard.

Hotels and land tours: your FCC may be used towards hotels and land tours you purchase with Cunard.

What can't a FCC be used for?

Shore experiences: FCCs cannot be redeemed against shore experiences, as these are organised in conjunction with third parties.

How do I use my FCC on a new booking online?

If you are logged in to your online account.

Your FCC will automatically be applied to your voyage once you reach the Booking Summary stage of the booking process. All fares shown on the website prior to the booking summary page (e.g. find a voyage, accommodation, number of guests and fare type ) will not reflect your available FCC.

If you are not logged in on our website or do not have an online account.

As long as you have your Cunard World Club (CWC) membership number to hand, your FCC can be applied to your booking even if you do not have an account or you are not logged in.

Simply select "Continue as guest" at the Guest Information stage and enter your CWC membership number when filling in your primary traveller information.

Adding additional guests with FCC to your booking.

To add additional guests to your booking, who also wish to redeem a FCC, simply input their CWC membership number(s) on the relevant passenger Guest Details page.

All guest FCCs applied to your booking will be deducted from your final total on the Payment page.

Remaining FCC balances.

If the value of your FCC is greater than the cost of your chosen voyage, your remaining FCC balance will be retained for use towards another voyage.

How long do I have to redeem my FCC?

If your booking included flights, and these were booked with us, and we issued an ATOL certificate, your FCC is protected by ATOL to the value of 100% of the monies paid on your holiday. You can redeem your FCC at any time before 30 September 2022 against any new Cunard booking.

If you have flights booked, but these were not booked with us, or you booked on a cruise only basis:

Any FCC issued on or prior to the 30 June 2021 is protected by ABTA to the value of 100% of the monies paid on your booking. These FCCs can be redeemed before 30 September 2022.
Any FCC issued on or after 1 July 2021 can be used at any time. These FCCs are not be covered by ABTA's scheme of financial protection, until a new booking is made. The new booking will then be protected to the value of 100% of the original monies paid.

FCC terms and conditions

FCC frequently asked questions.

A FCC is a credit for fare balances that you have already paid towards a voyage which has been cancelled as a result of Covid-19. All guests with voyages cancelled by Cunard will automatically receive a FCC credited to their account. You may also have received an additional value as a gesture of goodwill, if we had to cancel your voyage due to Covid-19.

Your FCC is held against your guest account using your Cunard World Club membership number. Please ensure that you quote your Cunard World Club membership number when making your new booking to ensure the FCC is applied.

If your booking included flights, and these were booked with Cunard, and we issued an ATOL certificate, then your FCC is protected by ATOL to the value of 100% of the monies paid on your holiday. You can redeem your FCC at any time before 30 September 2022 against any new Cunard booking.

If you had booked flights, but these were not booked with us, or you booked on a cruise only basis:

Any FCC issued on or prior to 30 June 2021 is protected by ABTA to the value of 100% of the monies paid on your booking. These FCCs can be redeemed before 30 September 2022.
Any FCC issued on or after 1 July 2021 can be redeemed at any time. These FCCs are not be covered by ATOL or ABTA's scheme of financial protection, until a new booking is made. The new booking will then be protected to the value of 100% of the original monies paid.

You can use your FCC to make a new booking for any voyage on sale at that time. You may also use your FCC to upgrade your Cunard fare type or stateroom on an existing booking.

For new bookings, you can redeem your FCC online at Cunard.com: full details can be found in our guide. You can also call our Contact Centre or your travel agent.

To amend an existing booking, for example to add an additional stateroom or to upgrade, contact either your travel agent or our Customer Contact Centre, if you booked directly with us.

You can also your FCC to pay for other guests on your booking or to pay for any flights or hotels that have been booked with Cunard.

Your available FCC balance is linked to your unique Cunard World Club (CWC) membership number.

When booking online, please either log in to your account or input your CWC membership number where indicated and the FCC will automatically be applied.

If your FCC is not yet showing online at the time you wish to book your voyage, please contact your travel agent or our Customer Contact Centre and they will be able to make the booking on your behalf using any FCC you are due to receive.

For help during the online booking process, refer to our FCC guide.

If you would like to use your FCC as payment across multiple Cunard voyages, please contact your travel agent or our Customer Contact Centre.

If booking online, your total FCC balance will be applied against the cost of the new voyage you are booking online. If your FCC balance is greater than the cost of your chosen voyage, your remaining FCC balance will be retained for use towards the payment of another voyage.

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