My Account - Frequently asked questions.

- Why should I sign up for My Account?

A Cunard My Account offers a whole host of benefits, including the ability to see any FCC (Future Cruise Credit) linked to your account while you are booking your new cruise, as well as pre-filling the lead guest's details when making a booking. You are also able to tell us how you would like to stay connected to Cunard through your My Account so we can keep you updated on our news, exclusive offers and new voyages

- My old password from a few years ago is not working. Do I need to re-register?

If you have not registered for a new account since January 2021, please create a new password with your preferred email.

- When I try to add in my Cunard World Club number, it says it is invalid. Why is it not accepting my number?

Please ensure that your number has inputted correctly. There should be no spaces, and your number should consist of 9 or 10 digits and may have a letter at the end. We often include your Cunard World Club number on emails or mailings we send to you. Also, check that your first name, last name and date of birth match what is on your passport.

If you are still having issues, please call Customer Service at (800) 728-6273 or send an email to

I have a Cunard World Club number but did not enter it when registering for an account. When I login, I notice a new World Club number that does not match my current one. Have I lost my loyalty status?

No, you have not lost your loyalty status. We still have a record of your loyalty status with the correct World Club number. We are in the process of resolving this issue. Please call our Customer Service team at (800) 728-6273 if this happens to you so we can connect your account with the correct World Club number.