In the event of testing positive on board

If you test positive for Covid-19 while on board, you will need to isolate for your well-being and the safety of other guests*.

We’ll make sure you’re well looked after with full room service, a choice of three meals a day, and complimentary laundry service.

Close contacts of guests who test positive while on board are not required to go into isolation, but additional testing and other protocols, such as in-stateroom dining and mask-wearing outside your stateroom, may apply.

As you’ve unfortunately tested positive for Covid-19, our duty of care means you will be unable to take your Cunard booked flight (if applicable). You will have the choice to either disembark the ship at your scheduled port of disembarkation (we recommend you continue your isolation ashore) or stay on board to complete your period of isolation. Once you have tested negative, you can disembark at the next port of call. You will need to liaise with your insurers to book and pay for any alternative accommodations, flights, and transfers.

Our dedicated medical teams will also be on hand to take care of you, either for the duration of your required isolation period or until your scheduled port of disembarkation.

Any instances of positive cases on board will be managed by our onboard medical teams in conjunction with the local port authority to determine the best course of action.

If you’re required to disembark the ship for this reason, our dedicated support team will help you contact your travel insurance provider.

If you’re required to isolate/quarantine during your time on board, please contact your travel insurance provider at your earliest convenience to claim for any associated loss. The booking confirmation issued at the time of booking serves as proof of the vacation cost. We encourage you to keep hold of all booking documentation to assist you with your claim.