Staying connected on board

We are pleased to offer two plans under our Cunard Guest Wi-Fi service:

• The Essential plan is ideal if you want to stay in touch via email and social media. You can share your vacation highlights via text and images. We also offer computers for guest use in our on board libraries, which are internet-accessible for those with this plan.
• The Premium plan includes everything from the Essential Plan, but also allows music and video streaming, and video calls.

Our Essential and Premium internet plans are available on all our ships. 

Full voyage plans can be purchased in advance of your sailing or once on board. 24-hour plans can be purchased once on board; these have higher prices per day than full voyage plans. Discounts are available for multi-device plans and plans on voyages of 50 nights or more in duration. 

Purchasing an internet plan ahead of your voyage

The easiest way to purchase a full voyage plan is to book online via the My Cunard portal in advance of your sailing.

Please note: Cunard World Club members with complimentary internet credits can only book internet plans on board, as My Cunard is currently unable to process bookings with credits; the same prices quoted on My Cunard will apply on board.

Purchasing an internet plan on board

To purchase an internet plan on board, connect your device to the Guest Wi-Fi, then open "internet.cunard.com" in the browser and follow the registration instructions. Once registered, you can select your preferred internet plan. Purchases will be charged to your on board account.

Alternatively, connect your device to our My Voyage on board digital planner and select the 'internet purchase' option. Visit the on board library (or ConneXions if you are sailing on Queen Mary 2) for assistance with connecting.

On our ships, you can connect to the Wi-Fi with almost any internet-enabled device. 

• Activate the Wi-Fi on your device, then select 'Guest Wi-Fi' from the list of available networks.
• Once connected, an automated page should appear and you can select 'click here' to direct you to the Cunard Guest Wi-Fi home page. Alternatively, open your internet browser and visit "internet.cunard.com", which is the Cunard Guest Wi-Fi home page.
• Simply enter your stateroom number and date of birth on the home page to activate a pre purchased plan, select a plan on board or connect to your plan. 
• Any purchases or upgrades will be charged to your on board account.
• Confirm you wish to connect your device to your chosen internet plan, and you’ll be able to begin browsing.

Alternatively, you can browse our free Cunard websites and our on board planner, My Voyage.

Multiple devices can use one internet plan, but you can only connect one device to the Guest Wi-Fi at a time. If you want to connect more than one device simultaneously, you can purchase discounted internet plans for additional devices. 

To switch to using your internet plan on a new device, connect the new device to the Guest Wi-Fi network, enter "login.com" in your browser and then input your username and password. You should then be able to 'Disconnect other device' and start browsing on the new device. 

You can also disconnect a device anytime by typing "logout.com" in your web browser's address bar.

The Guest Wi-Fi on board your voyage utilises internet signals that are wirelessly transmitted thousands of miles via satellite to and from your ship, wherever it is in the world. 

Due to the nature of the satellite transmission, the Wi-Fi may sometimes be slower at sea when compared to terrestrial connectivity. Geographical location, weather and the number of users using the system can have an impact on connectivity speed.

Low earth orbit (LEO) is a designation for communication satellites which orbit extends from approximately 300 miles above the earth’s surface up to an altitude of about 1,491 miles.

Benefits of LEO is that as the satellites are closer to the earth the information has less distance to travel which means data transfer speeds are faster than Geostationary (GEO).

Due to locations of LEO satellites, there is less worry of interference from structural or land mass blockage, as well as other common weather interference, meaning a more stable service.

No; the Guest Wi-Fi service does not extend beyond the ship’s immediate location, but Wi-Fi should be available almost everywhere whilst you are on board.

Whilst on shore, you will have to use your device’s cellular data if you wish to access the internet. Please check with your network carrier for details of your data roaming capability and charges.

No, whilst connected to the Guest Wi-Fi, your device should not be incurring any cellular data costs from your phone carrier. 

However, it is your responsibility to ensure that you are not using cell phone signal or data. To avoid roaming charges on board, please turn off cellular data in your device settings or activate airplane mode (you may need to re-activate your device’s Wi-Fi afterward). 

You will still be charged by your phone carrier for any voice calls or text messages you make, regardless of whether you are connected to the ship’s Wi-Fi.

We recommend confirming your data roaming capability and charges in advance of your voyage. Cunard is not responsible for charges incurred via your network carrier.

No. My Voyage is free to use and does not require you to purchase an internet package. 

To avoid roaming charges while at sea, please either turn off cellular data or switch your device to flight mode, then connect your device to the ship's Wi-Fi network (Cunard Guest Wi-Fi).

Once connected to the Wi-Fi, open your internet browser and visit "myvoyage.cunard.com" or scan the QR code on the guidance in your stateroom.

Yes; some websites and categories of websites are blocked either due to their content or due to their consumption of large amounts of bandwidth. Websites that may be blocked: adult content, alcohol and tobacco, anonymisers, drug abuse, file sharing, malware, nudity, online gambling, streaming hacking, phishing, proxy avoidance and violent content.

By using our Guest Wi-Fi, you agree to the terms of our acceptable use policy, which sets out the requirements and limitations of using our internet plans. 

Our Essential Plan does not include video streaming, so social media is limited to images and text only.

Yes. Members of our loyalty scheme, Cunard World Club, may be eligible for complimentary internet credit, redeemable against our internet plans.

• Gold members receive $45 per person.
• Platinum members receive $80 per person.
• Diamond members receive $135 per person.

Your loyalty tier at the start of your voyage will determine your internet benefit entitlement. Please visit our Cunard World Club page to find out more about the various benefits you could enjoy as a member of our loyalty programme.

If you are entitled to internet credit, select and purchase your desired Wi-Fi package in My Cunard. Once you’re on board we will apply your internet credit an on board credit, for you to use as you wish.

Alternatively, you can purchase a Wi-Fi package during your voyage and any applicable credit will be applied during your time on board.

Can I combine pre-voyage promotions with this loyalty benefit?

Yes, if you purchase a Wi-Fi package in My Cunard during a promotional period, you will still receive any loyalty internet credit you are entitled to as on board credit during your voyage.

My travel companion and I both have internet credit. Can we merge our credit together to buy one plan?

This loyalty benefit is personal to each individual and not transferable or combinable. Each guest must select and purchase their own internet package to receive their full credit entitlement.

What happens if I don’t spend the internet credit before I disembark?

Internet credit is non-refundable and non-transferable.

If I buy a multi-device package, can multiple guests put their credit towards the total payment?

As multi-device packages are arranged per individual guest, only one guest’s total internet credit can be redeemed in this case.

Yes, your package can be refunded to your original payment method.