Information We Collect
Site Use Information
Information We Collect or Store Automatically as You Access and Use the Sites
Information We Receive from Social Networking Sites or Other Third Parties
Information You Provide to Us
Access to Your Information
Disclosing Information to Third Parties
Your California Privacy Rights
Security Procedures to Protect Information
Inapplicability of Privacy Policies of any Linked Sites or Other Parties
Onward Transfer, Storage and Global Processing
Your Comments are Appreciated
Information We Collect.
We may collect personal information about you, for example, when you sign up to receive promotional emails, fill out a survey, or access our cruise booking application. We may also collect the information you submit through our "Contact Us" pages. Confirmed guests online will be asked to provide certain personal information. We also collect information when you purchase a product or service from the Sites.
Cunard Line uses information you provide and other information we collect for our business purposes including, without limitation, to provide better service to our guests, to comply with our legal obligations, to operate and grow our business, to improve and customize the content you see, to provide the products, services or membership benefits you request, and to contact you about special promotions and new products. If you are a resident of the European Union, your rights under the General Data Protection Regulation are subject to the privacy notice applicable to residents of the European Union.
Site Use Information.
Our web servers may collect the domain names of visitors to our site. This information may be combined with information related to other users to measure the number of visits, average time spent on the site, pages viewed, and so forth. This information may identify you. Cunard Line may use this information for a variety of purposes, including to measure the use of our site, to improve our marketing and to improve the content we offer. We may share this information with third parties. This might include tour or ship preferences of all visitors to our site, for example.
Information We Collect or Store Automatically as You Access and Use the Sites.
We automatically collect
Cookies help personalize your online experience, such as recognizing your name when you revisit, your language and country, as well as to assist us in marketing and advertising. A cookie is a small text file containing a string of alphanumeric characters placed on your devices that uniquely identify your browser and let us help you log in faster and enhance your navigation through the Site. Cookies cannot be used to run programs or deliver viruses to your computer. Some cookies are deleted once you leave our website ("session cookies"), while other cookies remain after you leave our website ("persistent cookies") so that you are recognized when you return to the website.
Log File Information may include anonymous information such as your web request, Internet Protocol (“IP”) address, browser type, information about your mobile device, referring/exit pages and URL’s, number of clicks and how you interact with links on the Sites, domain names, landing pages, pages viewed, and other such information.
Clear gifs (also known as web beacons) are small graphic images or other web programming code that may be invisible to you, but any electronic image or other web programming code inserted into a page or e-mail can act as a web beacon. Web beacons are used to anonymously track the online usage patterns of our customers, and can also be included in Cunard Line
Embedded scripts are a type of programming code that is designed to collect information about your interactions with the Sites such as the links you click on. The code is temporarily downloaded onto your device from our web server or a third party service
Browser fingerprinting includes collection and analysis of information from your device, such as, without limitation, your operating system, plug-ins, system fonts, and other data, for purposes of identifying your browser and device.
Entity tags (“ETags”) are a feature of the cache of information from device browsers. ETags are an opaque identifier assigned by a web server to a specific version of resources found at a URL. If the resource content at that URL ever changes, a new and different ETag is assigned. Used in this manner, ETags are a form of Device Identifier. ETag tracking may generate unique tracking values even where the consumer blocks HTTP, Flash, and/or HTML5 cookies.
Recognition technologies apply statistical probability tools to data sets in an attempt to recognize or make assumptions about users and devices. This information helps us to identify you across multiple devices that you may use, analyze and improve the Sites and present you with information based on these assumptions.
We may collect precise location information from your device. This may include information about your exact location when you use our Platform.
Information You Provide to Us.
You are not required to register in order to access certain features of our site. If you send us an email, we may collect the information you provide to us. Certain portions of our site are restricted to guests with confirmed bookings. In addition, guests with confirmed bookings will be asked to provide certain personal information.
There are several areas on the site where you may provide personal information. These include your My Cunard page for booked guests, Booking online, Book Shore Excursions, Order Gifts, Contact Us, Career Center or any of the places where you may email something from the website.
When you use the areas of our Sites restricted to booking a cruise and booked guests, we may collect the information including your name, address, gender, birth date, email address, World Club number, booking number, your telephone number, special occasion dates, leisure interests and dietary preferences, health requirements, and passport and credit card information (cardholder name, card number and expiration date) as well as emergency contact information (the name, address and telephone number of someone not traveling with you who we can contact in case of an emergency ("Profile Information").
Profile Information collected may be for yourself and those traveling with you. By providing us with the Profile Information of any third party, you are agreeing and acknowledging that you have the express right and authority to do so on their behalf. Each person whose Profile Information is linked to the same booking agrees that their information may be accessible to all others included in the booking. By sailing with us, you are automatically enrolled
You may choose to receive email information from us. If you send us an email or request information we will retain your email address and use it to respond to your inquiry. We may also use your contact information to provide you with information about upcoming events, cruises, special offers, packages and other information about Cunard Line or to provide you with information from companies with whom we have cooperative or joint marketing arrangements. Emails from Cunard Line may contain clear gifs, unique hyperlinks and other methods to track your engagement with the email promotions we send you. You may unsubscribe or change your email address for email promotions at any time by following the instructions provided within each email promotion or by logging into your account.
If while traveling with us you participate in casino activities, we may collect information about your gaming preferences. We may use this information to let you know about services or promotions which may be of interest to you. We may share this information with third parties with whom we have cooperative or joint marketing agreements.
Our sites are meant for adults. Because of the nature of our business, our products and services are not designed to appeal to minors and we do not knowingly collect information on children under 13 without parental consent. If you believe we have collected information from a person under 13 and would like the information removed, please contact us at privacyCunardUSA@Cunard.com. Parents, you can learn more about how to protect children's privacy
Access to Your Information.
You are responsible for the accuracy and completeness of all information you provide to us. You may direct us to change or delete your information by mail or email at the address provided below. You can direct us to delete your email address from our
24305 Town Center Drive, Valencia, CA 91355 or email privacyCunardUSA@Cunard.com.
Disclosing Information to Third Parties.
The Company will only share your personal data with those who have a legitimate need for it. Wherever we permit a third party to access personal data, we will make sure the data is used in a manner consistent with this notice (and any internal data handling guidelines consistent with the sensitivity and classification of the data.) your personal data may be
- you request or authorize it:
- the information is provided to help complete a transaction for you;
- the information is provided to comply with the law, applicable regulations, governmental and quasi-governmental requests, court orders or subpoenas, to enforce our site’s Terms and Conditions, Legal Notices or other agreements, or to protect our rights, property or safety or the rights, property or safety of our users or others (e.g., to a consumer reporting agency for fraud protection, etc.);
- the disclosure is done as part of a purchase, transfer or sale of services or assets (e.g., in the event that substantially all of our assets are acquired by another party, customer information may be one of the transferred assets);
- the information is provided to our agents, outside vendors or service providers to perform functions on our behalf (e.g., analyzing data, providing marketing assistance, providing customer service, processing orders, sending emails about our products or services, etc.) or with whom we may have cooperative or joint marketing arrangements;
- the information is shared with third parties for their own marketing use, or
Your California Privacy Rights.
Cunard Line may disclose your personal information to our affiliates or other third parties for their use in marketing to you unless you tell us not to. In order to opt out of such sharing or for further information, please contact us at privacyCunardUSA@Cunard.com.
Security Procedures to Protect Information.
While we take steps to protect your personal information and keep it secure, you also play a role in protecting your information. You can help to maintain the security of your online transactions by not sharing your booking number with anyone and know that any information you provide to us by email or fax is unencrypted.
Onward Transfer, Storage
and Global Processing.
Your Comments are Appreciated.
Effective Date: As of December 6, 2018.
©2018 CUNARD LINE, LTD. ALL RIGHTS RESERVED.