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In order to help us respond to your enquiry quickly, please select the most appropriate topic from the list below. Please note: Due to data protection, if your enquiry is related to a specific booking/s, we are unable to disclose any details without the following information: email address linked to the booking, full name including surname, Cunard booking reference &amp; voyage code (eg Q123). Please note that this feature is only for guests in the United Kingdom. If you are a guest outside the United Kingdom and wish to contact us, please use the contact information in the dropdown above.
Fields marked with an asterisk (*) must be filled out in order for your query to be submitted.

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Email Cunard

Thank you for contacting us. One of our Personal Cruise Advisors will be in touch as soon as possible.

<h5>Please be aware of payment scams</h5>
Fraudulent emails, calls and text messages are becoming increasingly common across the travel industry, with some appearing to come from companies you know and trust.
If you receive a message or call that you're unsure about, please do not click any links, reply to the message, or provide personal or payment information. Instead, contact your travel agent or Cunard directly using the contact details published on our website to verify the communication is genuine.

Can't find what you are looking for? Try our&nbsp;<a title="Frequently Asked Questions" href="https://www.cunard.com/en-gb/frequently-asked-questions">frequently asked questions</a>.
If you still need assistance, please get in touch with our Customer Contact Centre using the live chat service on this page or by calling us on&nbsp;0344 338 8641&nbsp;during our opening hours.
Monday to Friday: 8.30am - 8.00pm
Saturday: 8.30am - 6.00pm
Sunday: 10.00am - 5.00pm
Bank Holidays: 10.00am - 5.00pm
For guests considering a stay in our Grill Suites, our dedicated team is on hand to assist with any questions or tailored arrangements. Please call 03443 388654 to speak with a Grill Suites specialist.
Local call charges apply.&nbsp;Calls may be recorded for training and quality purposes.&nbsp;Our live chat service will only appear on our website when advisors are available within our opening hours.
Alternatively, you can email our Customer Contact Centre using our online&nbsp;<a aria-label="Cunard email contact form" title="Cunard email contact form" href="https://www.cunard.com/en-gb/contact-us#emailus">contact form</a>&nbsp;below.

Our advisors are more than happy to help you with your enquiry via our live chat service.&nbsp;
Live chat is available on both this page and our&nbsp;<a aria-label="Essential travel information" href="https://www.cunard.com/en-gb/the-cunard-experience/sailing-with-confidence" title="Essential travel information">Essential Information</a>&nbsp;page during our Customer Contact Centre opening hours. To speak to an advisor, simply click on the live chat icon in the bottom right corner of your browser, and enter your name and email address.
Please note: our live chat service will only appear when our advisors are available within our Customer Contact Centre opening hours.
Visit our&nbsp;<a aria-label="Learn about Cunard live chat" title="Learn about Cunard live chat" href="https://www.cunard.com/en-gb/contact-us/cunard-live-chat">live chat page</a>&nbsp;to learn more.
Cookie policy and privacy
To use our live chat service, you must opt into our 'Functional cookies'. You should be prompted to accept or reject functional cookies via a pop-up window the first time you visit our website. To amend your preferences, please visit our&nbsp;<a href="https://www.cunard.com/en-gb/advice-and-policies/cookie-policy" title="Cookie policy" target="_blank" aria-label="Cookie policy" rel="noopener noreferrer">cookie policy page</a>&nbsp;and navigate to the bottom, where you can select 'Amend preferences' and opt in to 'Functional cookies'.&nbsp;
Your privacy is important to us. We will never ask for any payment information or other sensitive data during our live chat.&nbsp;To provide you with the best possible support, we will ask for your name and email address.&nbsp;Please be assured this information is strictly for internal use and will not be used for marketing purposes. For more information on how we process your data, please view our&nbsp;<a aria-label="Privacy policy" href="https://www.cunard.com/en-gb/advice-and-policies/privacy-notice" title="Privacy policy">privacy notice</a>.
Cunard's new AI-powered virtual assistant
Looking for help? Start a chat with Nancy, Cunard's AI-powered virtual assistant who can help answer common questions and guide you to relevant information. Please avoid sharing sensitive personal information in the chat. To see how we use your personal information, please see our <a title="Cunard Privacy Notice" aria-label="Cunard Privacy Notice" href="https://www.cunard.com/en-gb/advice-and-policies/privacy-notice">Privacy Notice.</a>

Live chat and AI-powered virtual assistant

At Cunard, we strive to ensure that every interaction, whether before, during, or after your voyage, lives up to our high standards.
At times, things may not go according to plan, and it is important that such matters are brought to our attention as soon as they happen, or as soon as reasonably possible after. This is to enable us to seek an early resolution, so that there is a minimal impact on your overall experience.
Our fleet or Customer Contact Centre should always be the first point of contact for any issues that arise. Anything that has not initially been reviewed by these teams will be referred to our Guest Relations team to investigate and seek a resolution.
Should you experience any problems during your voyage, it is important these are raised while you are on board. Our complaint handling practices are aligned across our ship and shore teams, and we work collaboratively to resolve issues on first contact. By speaking to the team on board, they will have the opportunity to investigate and rectify the matter as soon as possible, leaving you to relax and enjoy what remains of your holiday.
If we are unable to fully resolve the matter while you are on board, or if you would like to discuss any other aspect relating to service, then you can contact our Customer Contact Centre, and we will investigate further. We ask that you please contact us within 28 days of arriving home. For any matters not relating to an on board experience, please contact us as soon as possible after the problem first arises. This is to ensure we can obtain the right information and give you the best response possible. Please note: we may be unable to investigate any complaints made after 28 days, which may affect any right you have to compensation. 
 
We work to ABTA’s Code of Conduct and always strive to resolve cases within 28 days. This can, at times, take longer depending on the matter at hand, the level of investigation required, or during busier periods. Having said this, please rest assured that we’ll always aim to resolve the matter as soon as possible.
If we exhaust our complaints process and have been unable to reach a suitable resolution, we will inform you of the next steps to pursue the matter externally. As we are a member of ABTA, you will have access to their independent dispute resolution process, which is approved by the Chartered Trading Standards. All information can be found on the&nbsp;<a href="https://www.abta.com/help-and-complaints" target="_blank" title="ABTA website" aria-label="ABTA website" rel="noopener noreferrer">ABTA website</a>.
Should you need to raise a complaint with us, you can do so by completing the form on this webpage and selecting ‘Voyage feedback’ from the drop-down menu. A member of our team will then be in touch, within the time frame stipulated above, to assist you.

If you are not a UK resident, please contact your local Cunard agent to book. Please do not call our UK Customer Contact Centre or use the form below, as we will not be able to assist in completing your booking.
<ul>
<li style="text-align: left;">Europe, not including the United Kingdom -&nbsp;+44 344 338 8635</li>
<li style="text-align: left;">Canada and North America - 001 800 528 6273</li>
<li style="text-align: left;">Germany, Switzerland, and Austria - +49 40 415 33 555</li>
</ul>

<h3 style="text-align: left;">Travel insurance</h3>
Travel insurance can be arranged through our preferred travel&nbsp;partner, Holiday Extras, by: 

<ul>
<li style="text-align: left;">visiting&nbsp;<a title="Holiday Extras website"></a><a href="https://www.holidayextras.com/cunard/insurance?utm_source=brand&amp;utm_medium=landing-page&amp;utm_campaign=cunard&amp;utm_id=text-link-contact-cunard&amp;agent=WC444" title="visit holiday extras, our preferred travel partner" target="_blank" aria-label="visit holiday extras, our preferred travel partner" rel="noopener noreferrer">holidayextras.co.uk/carnival/cunard</a></li>
<li style="text-align: left;">calling 0333 038 9766, quoting reference CUNHX.</li>
</ul>
You can find more information after you have booked your voyage on&nbsp;<a href="https://www.cunard.com/en-gb/login/manage-booking" title="Log in to My Cunard" aria-label="Log in to My Cunard" target="_blank" rel="noopener noreferrer">My Cunard</a>.
For more information on travel insurance requirements, visit our&nbsp;<a href="https://www.cunard.com/en-gb/the-cunard-experience/sailing-with-confidence/insurance" title="Cunard travel insurance policy" aria-label="Cunard travel insurance policy">travel insurance page</a>.
<h3 style="text-align: left;">White Star Luggage Service</h3>
Cunard’s White Star Luggage Service, provided by Luggage Forward, is the perfect alternative to transporting your own luggage and is also the perfect option for those who choose to extend their travels pre- or post-voyage.&nbsp;&nbsp;
For more information, to reserve this service, and for full terms and conditions, please visit the&nbsp;<a href="https://www.luggageforward.com/cunard" title="White Star Luggage Service - Luggage Forward" target="_blank" aria-label="White Star Luggage Service - Luggage Forward" rel="noopener noreferrer">Luggage Forward website</a>, or call one of the following numbers (lines are open 24 hours a day):
<ul>
<li style="text-align: left;">USA:&nbsp;+1 617-482-1100  
</li>
<li style="text-align: left;">UK:&nbsp;+44 2033754769 </li>
<li style="text-align: left;">Italy: +39 06 97629508</li>
<li style="text-align: left;">France: +33 1 76 54 28 07</li>
<li style="text-align: left;">Spain: +34 518 88 93 48</li>
</ul>
<h3 style="text-align: left;">Car parking</h3>
UK port parking is arranged via Cruise &amp; Passenger Services.&nbsp;Call&nbsp;0345 071 3939 or visit&nbsp;<a title="Cruise &amp; Passenger Services' website" href="http://www.cruiseparking.co.uk/" target="_blank" aria-label="Cruise &amp; Passenger Services' website" rel="noopener noreferrer">cruiseparking.co.uk</a>&nbsp;to enquire and/or book port parking.
Airport parking is arranged via&nbsp;Airport Parking and Hotels Ltd.&nbsp;Call 0844 871 7561 (calls cost 5p per minute plus your network access charge).

You can give feedback, leave comments, and report website issues using the gold 'Feedback' tab to the right of this page (please do not include any personal information when filling out this form).
If you are having problems viewing itineraries or booking online, please refer to our helpful&nbsp;<a target="_blank" title="Click to open our helpful booking guide in a new tab" href="https://www.cunard.com/en-gb/contact-us/guide-to-booking-online" aria-label="Click to open our helpful booking guide in a new tab" rel="noopener noreferrer">'how to book' guide</a>, which may help you during the online booking process.
If you are having problems locating FCC or applying it to a booking, we have a helpful&nbsp;<a target="_blank" title="Click to open our FCC guide in a new tab" href="https://www.cunard.com/en-gb/contact-us/guide-to-booking-online/using-fcc-online" aria-label="Click to open our FCC guide in a new tab" rel="noopener noreferrer">FCC guide</a>&nbsp;that may also be of use.&nbsp;
If you are having problems logging in to&nbsp;<a title="My Account login" href="https://www.cunard.com/en-gb/login/" aria-label="My Account login">My Account</a>&nbsp;or&nbsp;<a title="My Cunard login" href="https://www.cunard.com/en-gb/login/manage-booking" aria-label="My Cunard login" target="_blank" rel="noopener noreferrer">My Cunard</a>, please call&nbsp;0344 338 8641 for assistance. Alternatively, describe your issue in the online contact form below, and submit it with any additional details relevant to your booking (this will help us respond to your query as quickly as possible).

About Cunard

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