Covid-19 – Keeping you updated.

Please find below the latest information relating to Cunard’s response to the Covid-19 situation. Updated August 25, 2020.

Operational pause extended and itinerary changes.

As a result of the continuing impact of Covid-19, Cunard has extended its pause in operations to sailings up to March 25, 2021 for Queen Elizabeth, April 18, 2021 for Queen Mary 2 and May 16, 2021 for Queen Victoria.

Here’s Cunard President, Simon Palethorpe, talking about our extended pause in sailing:

This latest extension to our pause in operations has prompted us to also review and consider all of our future scheduled itineraries:

Changes to Queen Elizabeth 2021 sailings.

With Queen Elizabeth having returned to the UK during the pause, and with ongoing uncertainty over the re-opening of ports and countries on her intended routes next year, it is sadly not practical to continue as planned. Therefore, in addition to the extended pause, all of Queen Elizabeth’s sailings that were due to depart between March 26 and December 13, 2021, will be canceled. This includes all sailings around Australia, Japan and Alaska.

These voyages will be replaced with a program of shorter duration European vacations from Southampton and a series of Mediterranean voyages sailing from Barcelona, all of which will be available to book from September 29, 2020.

Changes to Queen Mary 2 2022 sailings.

With this new extension to our pause in operations, we recognize that Covid-19 has impacted two consecutive World Voyages for our guests, causing a great deal of disappointment. Given how popular these routes are, we took the decision to cancel all planned voyages departing between January 3 and April 3, 2022, including the voyage to South America, and replace them with our much loved classic World Voyage to Australia via the Suez Canal. This new 118-night roundtrip New York World Voyage is available to book now.

What does this mean for me?

If your booking has been impacted by these changes we are truly sorry. We will be crediting your guest account with a 125% Future Cruise Credit (FCC) on monies paid to date on your booking, which you may redeem against any voyage on sale now or on any new voyage that we introduce in the future. You have until December 31, 2021 to use your FCC.

Any shore experiences, dining , gifts or drinks packages you purchased for your voyage via My Cunard or our Customer Service Department will be automatically refunded back to the credit card you applied to make these purchases and there is no need to contact us.

We aim to process these refunds as quickly as possible and kindly ask that you refrain from calling or emailing our Customer Service Department at this time, unless your inquiry is urgent.

Pre-purchased experiences for voyages due to depart on or before November 1 on Queen Mary 2 or Queen Victoria, and on or before November 23 on Queen Elizabeth.

Please note that if you had pre-purchased any experiences for a voyage that was due to depart on or before November 1, 2020, on Queen Mary 2 or Queen Victoria, and on or before November 23, 2020, for Queen Elizabeth, we are applying an On Board Credit (OBC) to the value of 110%. This can be used on your next voyage with us, or indeed, rolled over from one voyage to the next. You have until November 30, 2022, to use your OBC. If you would prefer to receive a cash refund please fill out this web form.

How can I use my Future Cruise Credit (FCC)?

  • You can put your FCC towards a new booking for any voyages on sale now or on new voyages that we introduce in the future.
  • Your FCC will remain valid until December 31, 2021 and can be used to book online, via your Travel Advisor or by calling us at (800) 728-6273.
  • If you’ve already made a future booking, you may use your FCC for a second stateroom to bring friends or family with you.
  • You can also use your FCC to upgrade your stateroom or fare type on an existing booking.
     

Your FCC will appear in your guest account in the coming weeks. Please bear with us while we work to deliver this as quickly as possible. Once your FCC is applied you will see this when you log in to our website. You may still make a booking, even before your FCC is showing online, by calling us or your Travel Advisor. We will then ensure that your FCC is applied as soon as it becomes available.

For more information on how to use your FCC click here.

Please note, to use your FCC to amend an existing booking you will need to contact your Travel Advisor or call (800) 728-6273 if you booked directly with us.  

We would like to apologize in advance that our automated system will over the next few weeks issue an invoice that will reference cancelation fees.  Please disregard this and be assured that you will not incur any fees as a result of this cancelation.

How do I request a refund?

If you would prefer a 100% cash refund on the monies you have paid, please complete the refund request form below.

We have always taken pride in having the highest levels of health and safety and we are currently reviewing every aspect of a Cunard vacation. We will only resume sailing when:

  • We have the approval and accreditation of enhanced health protocols from the most trusted and informed sources.
  • We are confident that our guests can travel freely to the destinations we visit.
  • The current Centers for Disease Control and Prevention (CDC) guidance about cruise travel has been lifted.


Do continue to keep in touch via our social media channels and here on our website where we’ll share the latest news and updates from our fleet. As and when life returns to normal we look forward to welcoming you back on board your next voyage. In the meantime, please take care and stay well. 

More on Cunard's response to Covid-19.

For guest inquiries, please contact: cunardgroups@cunard.com.

For media inquiries only, contact: carnival@hanovercomms.com.