Covid-19 – Keeping you updated.

Please find below the latest information relating to Cunard’s response to the Covid-19 situation.

Operational pause extended.

As a result of the continuing impact of Covid-19, Cunard has extended its pause in operations to sailings up to and including November 1, 2020 for Queen Mary 2 and Queen Victoria, and November 23, 2020 for Queen Elizabeth.

Here’s Cunard President Simon Palethorpe talking about our extended pause in sailing:

If your booking has been impacted by this announcement, we are sorry for any disappointment this may cause you.  

We’ll be crediting your guest account with a 125% Future Cruise Credit (FCC) of the cruise fare on fully paid booking or 125% on monies paid to date on partially paid booking, which you may redeem against any voyage on sale now or on any new voyage that we introduce in the future. You have up until December 31, 2021 to make your booking.  

What are my options?

  • You can use your FCC on a new booking for any voyages on sale now, or on new voyages that we introduce in the future.
  • If you’ve already made a future booking, you may wish to use your FCC for a second stateroom to bring friends or family with you.
  • You can also use your FCC to upgrade your stateroom or fare type on an existing booking.

For more information on how to use your FCC click here.

Please note, to use your FCC to amend an existing booking you will need to contact your Travel Advisor or call (800) 728-6273 if you booked directly with us. 

We would like to apologize in advance that our automated system will, over the next few weeks, issue an invoice that will reference cancelation fees. Please disregard this and be assured that you will not incur any fees as a result of this cancelation. 

If your sailing has been canceled by Cunard due to this announcement, and you did not previously cancel your sailing ahead of this announcement and would prefer a 100% cash refund in lieu of the FCC, please fill out this form. You will need your six-character booking reference, which can be found on your booking confirmation or any other email relating to your voyage. Please note that, while our team are doing all they can to satisfy these requests promptly, it may take up to 60 days for your refund to appear. We kindly ask that you bear with us and refrain from emailing or calling our Customer Service department at this time so we can prioritize helping guests with the most urgent needs.

Do continue to keep in touch via our social media channels and here on our website where we’ll share the latest news and updates from our fleet.  As and when life returns to normal, we look forward to welcoming you back on board your next voyage. In the meantime, please take care and stay well.

More on Cunard's response to Covid-19.

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