Covid-19 – Keeping you updated.
Correct as of: April 19, 2021.
Operational pause extended and itinerary changed.
An update from Cunard president, Simon Palethorpe:
“With the UK Government confirming that domestic travel is close on the horizon, we will be introducing, as our first step to return to sailing, a series of voyages for Brits looking for a summer staycation. These will be sailings from Southampton, for UK residents, around the UK."
Sailings on Queen Victoria are now canceled for departures up to and including August 27, 2021.
Queen Elizabeth’s summer Mediterranean fly-cruise season and all departures up to and including October 11, 2021 are canceled.
Queen Mary 2’s current program of departures up to and including November 12, 2021 are canceled.
What does this mean for me?
If your booking has been impacted by these changes we are truly sorry. We will be crediting your guest account with a Future Cruise Credit (FCC) worth an additional 25% on top of monies paid to date on your booking, which you may redeem against any voyage on sale now or on any new voyage that we introduce in the future. We will have voyages up to April 2023 on sale from March 16, 2021 for Cunard World Club members, and from March 17, 2021 for the general public. You have until December 31, 2021 to use your FCC on a new booking.
If you've pre-purchased shore experiences, dining, drinks packages or gifts for your vacation, you do not need to take any action as we will automatically refund 100% of all these monies paid over the coming weeks, to the card used to make the purchase.
If you had booked one of these now canceled cruises using an FCC from a previously canceled cruise, you will receive the same value of that FCC back. If you had paid any extra monies for this cruise, we will turn that amount into a 125% FCC.
We aim to process these refunds as quickly as possible and kindly ask that you refrain from calling or emailing our Customer Service Department at this time, unless your inquiry is urgent.
How can I use my Future Cruise Credit (FCC)?
- You can put your FCC towards a new booking for any voyages on sale now or on new voyages that we introduce in the future.
- Your FCC will remain valid until December 31, 2021 and can be used to book online, via your Travel Advisor or by calling us at (800) 728-6273.
- You can also use your FCC to upgrade your stateroom or fare type on an existing booking.
Your FCC will appear in your guest account in the coming weeks. Please bear with us while we work to deliver this as quickly as possible. Once your FCC is applied, you will see this when you log in to our website. You may still make a booking, even before your FCC is showing online, by calling us or your Travel Advisor. We will then ensure that your FCC is applied as soon as it becomes available. For more information on how to use your FCC, please visit our guide.
Please note, to use your FCC to amend an existing booking you will need to contact your Travel Advisor or call (800) 728-6273 if you booked directly with us.
We would like to apologize in advance that our automated system will over the next few weeks issue an invoice that will reference cancelation fees. Please disregard this and be assured that you will not incur any fees as a result of this cancelation.
To give you more flexibility and choice for your future vacation with us, we will soon be launching additional 2023 voyages that you can book using your FCC. Please visit our FCC guide for more information on how to link available FCC to your account and how to use it online.
Our future sailing plans.
We are currently taking the opportunity to ensure we have in place a comprehensive suite of enhanced protocols, covering every aspect of a vacation with us for when we sail again. These will be in place to protect your wellbeing but still ensure you get the Cunard experience you hope for.
The steps we’re taking will of course will be in line with the very latest guidance and have the ongoing endorsement of not only the US Government, CLIA, our industry body, but be guided by a number of world-leading experts helping not only Cunard but every brand in the Carnival Corporation, our parent company. Full details can be found on our sailing with confidence page.
Do continue to keep in touch via our social media channels and here on our website where we’ll share the latest news and updates from our fleet. As and when life returns to normal, we look forward to welcoming you back on board your next voyage. In the meantime, please take care and stay well.