Covid-19 – Keeping you updated.
Correct as of October 11, 2021.
Operational pause extended and new replacement itineraries planned.
Queen Elizabeth successfully returned to sailing in August and we are delighted to be sailing again after such an extended pause in operations. We cannot wait for our other ships to also return. However, while we look forward to Queen Mary 2 returning to sailing in November, we have decided that having been out of service for over 18 months, we would like her initial few voyages to be closer to home.
Unfortunately, we therefore need to make further changes to Queen Mary 2’s published schedule. You can find the details for all of the changes on these pages, but rest assured we will be notifying all impacted guests regarding their options.
Queen Elizabeth’s published schedule remains unaffected and Queen Victoria is still scheduled to return to service in April 2022.
Queen Elizabeth’s itineraries.
Queen Elizabeth’s Summer at Sea voyages for UK guests are underway and we are really excited to be welcoming guests back on board at long last.
Following these UK staycation voyages, Queen Elizabeth will continue to sail a little closer to the UK, including voyages to the Iberian Coast and the Canary Islands. In early 2022 she will head back to Asia to continue her originally scheduled itineraries.
Changes to Queen Mary 2’s 2021 itineraries.
While we look forward to Queen Mary 2 returning to sailing in November, we have decided that having been out of service for over 18 months, we would like the initial few voyages to be closer to home.
This means that we will be making changes to her published itineraries and the first four scheduled voyages planned to depart between November 14 and December 10, 2021 will now be canceled.
To comply with the latest regulatory requirements, when ships first re-enter North American waters they will undergo inspections by authorities. To allow time for these inspections, Queen Mary 2’s first Transatlantic Crossing will therefore now depart two days earlier than scheduled on December 13. Guests booked on this crossing will have their vacation extended by two nights and will remain in the stateroom or suite originally requested, at no additional cost to the booking.
Queen Mary 2 will arrive in New York on December 20, before continuing with her scheduled itineraries, sailing to the Caribbean on December 22.
My Queen Mary 2 voyage has been canceled - what does this mean for me?
If your booking in November or December 2021 has been canceled, we are truly sorry. We will be crediting your guest account with a Future Cruise Credit (FCC)worth an additional 25% of the standard deposit terms and 100% of any additional monies paid. Unless otherwise stated, you can redeem this FCC against any new sailing that is on sale at the time of booking. You have until December 31, 2021, to use your FCC on a new booking.
We currently have a wide range of itineraries on sale up until early 2023 that you can use your FCC towards.
If you've pre-purchased shore experiences, dining, drinks packages or gifts for your vacation, you do not need to take any action as we will automatically refund 100% of all these monies paid over the coming weeks, to the card used to make the purchase.
If you had booked one of these now canceled cruises using an FCC from a previously canceled cruise, you will receive the same value of that FCC back. If the value of your FCC payment was less than the value of the standard deposit, you will receive the relevant FCC amount back and 125% of the cash element of the deposit paid, as an FCC. Any additional monies paid will be returned as an FCC.
How can I use my FCC?
- You can put your FCC towards a new booking for any voyages on sale now or on new voyages that we introduce in the future.
- Your FCC will remain valid until December 31, 2021 and can be used to book online, via your Travel Advisor or by calling us at (800) 728-6273.
- You can also use your FCC to upgrade your stateroom or fare type on an existing booking.
Your FCC will appear in your guest account in the coming weeks. Please bear with us while we work to deliver this as quickly as possible. Once your FCC is applied, you will see this when you log in to our website. You may still make a booking, even before your FCC is showing online, by calling us or your Travel Advisor. We will then ensure that your FCC is applied as soon as it becomes available. For more information on how to use your FCC, please visit our guide.
Please note, to use your FCC to amend an existing booking you will need to contact your Travel Advisor or call (800) 728-6273 if you booked directly with us.
We would like to apologize in advance that our automated system will over the next few weeks issue an invoice that will reference cancelation fees. Please disregard this and be assured that you will not incur any fees as a result of this cancelation.
Please visit our FCC guide for more information on how to link available FCC to your account and how to use it online.
My voyage has been canceled: how do I request a refund?
If your voyage has been canceled and you would prefer a 100% cash refund on the monies you have paid, please complete the refund request form below. Please note that if you had booked one of these now canceled cruises using a Future Cruise Credit (FCC) from a previously canceled cruise, you have the option to request a refund for 100% of the monies you originally paid or use this FCC amount for a future booking. Please note for any monies paid on top of your FCC we will credit your guest account with a Future Cruise Credit (FCC) worth an additional 25% of the standard deposit terms and 100% of any additional monies paid.
Once your request has been received and validated then we will endeavor to process it as quickly as we can.
To complete the form, you will need your six-character booking reference, which can be found on your booking confirmation or any other email relating to your voyage.
My Queen Mary 2 voyage has a new departure date and is extended by two nights - what does this mean for me?
To comply with the latest regulatory requirements, when ships first re-enter North American waters they will undergo inspections by authorities. To allow time for these inspections, Queen Mary 2’s first Transatlantic Crossing will now depart two days earlier than scheduled on December 13, 2021. She will stay berthed overnight in New York on December 20 and 21, with disembarkation on December 22 as planned.
Guests booked on this voyage will automatically have their bookings updated and will remain in the stateroom or suite originally requested, with new booking confirmations issued over the coming weeks.
We do understand that some of our guests will be unable to join the ship two days earlier. In this case, guests can request a refund.
I don't want the extended voyage: how do I request a refund?
If you are unable to take the extended voyage and you would prefer a 100% cash refund on the monies you have paid, please call your travel Travel Advisor or Cunard at (800)728-6273 to cancel your booking.
I don't want the extended voyage: can I transfer to a different cruise?
We understand that you may wish to transfer your voyage to a different date. If your voyage is prior to the balance due date, you may change your booking by calling your Travel Advisor or calling Cunard at (800) 728-6273.
Queen Victoria’s itineraries.
Queen Victoria remains scheduled to resume sailing on April 23, 2022, commencing with voyages to Western Europe, the Baltics and the Iberian Coast.
Our future sailing plans.
We are currently taking the opportunity to ensure we have in place a comprehensive suite of enhanced protocols, covering every aspect of a vacation with us. These will be in place to protect your well-being but still ensure you get the Cunard experience you hope for.
The steps we’re taking are of course in line with the very latest guidance and have the ongoing endorsement of not only the US Government and CLIA, our industry body, but be guided by a number of world-leading experts helping not only Cunard but every brand in the Carnival Corporation, our parent company. Full details can be found on our sailing with confidence page.
Do continue to keep in touch via our social media channels and here on our website where we’ll share the latest news and updates from our fleet. In the meantime, please take care and stay well.