Covid-19 – Keeping you updated.

Latest news on our sailing plans.

Correct as of February 17, 2022.

Changes to Queen Victoria’s scheduled return to sailing.

Ahead of her return to sailing, Queen Victoria is currently located in Barbados. She will be staying in the Caribbean for longer than planned before her dry-dock and will now return to full service on 5 June 2022 with her existing itineraries from this date.

As a result, all scheduled voyages departing on Queen Victoria from April 22, 2022, up to and including May 24, 2022, are unfortunately now canceled. Her first scheduled sailing will now depart on June 5, 2022.

If you have a booking that is impacted by these changes, we are sorry for the disappointment this news may cause. You should have received a communication from us that included information about the options available to you, which are also detailed below.

Both Queen Elizabeth and Queen Mary 2’s published schedules remain unaffected.

My Queen Victoria voyage has been canceled - what does this mean for me?

If your booking has been canceled, we are truly sorry. You are entitled to a full refund of monies paid or a Future Cruise Credit (FCC) worth 110% of the standard deposit terms, and 100% of any additional monies paid. Your FCC can be redeemed against any voyage on sale, including some alternative voyages on Queen Victoria to the same or similar destinations sailing in 2022 and 2023.

How do I request a refund?

If your voyage has been canceled and you would prefer a 100% cash refund on the monies you have paid, please complete the refund request form below. We just need a few details from you, and we’ll take care of the rest. Please note that if you had booked one of these now canceled cruises using a Future Cruise Credit (FCC) from a previously canceled cruise, you have the option to request a refund for 100% of the monies you originally paid or use this FCC amount for a future booking. Please note for any monies paid on top of your FCC we will credit your guest account with a Future Cruise Credit (FCC) worth an additional 10% of the standard deposit terms and 100% of any additional monies paid.

Once your request has been received and validated it will be processed as quickly as possible, and we will then be in touch to confirm that all is in order.

To complete the form, you will need your six-character booking reference, which can be found on your booking confirmation or any other email relating to your voyage.

Your FCC and how to use it.

If your booking on Queen Victoria has been canceled, you will receive an FCC worth 110% of the standard deposit terms, and 100% of any additional monies paid. This will be applied to your guest account (using your Cunard World Club number) in the coming weeks and your FCC can be used for any new sailing that’s on sale at the time of booking.

If you had made this booking using your FCC from a previously canceled voyage, you will receive the same value of that FCC back. If the value of your FCC payment was less than the value of the standard deposit, you will receive as an FCC 110% of the cash element paid of the deposit value and 100% of any additional monies paid.

You can put your FCC towards a new booking for any voyages on sale now or on new voyages that we introduce in the future. We currently have a wide range of itineraries on sale up until late 2023.

You can also use your FCC to upgrade your stateroom or fare type on an existing booking. It can also be used to purchase flights, hotels and land tours with Cunard.

You can use your FCC to book online, via your Travel Advisor or by calling us at (800) 728-6273.

When will I receive my FCC from my canceled Queen Victoria voyage?

Your FCC will appear in your guest account in the coming weeks. Please bear with us while we work to deliver this as quickly as possible. Once your FCC is applied you will see this when you enter your Cunard World Club number when making a booking online. You may still make a booking, even before your FCC is showing online, by calling us or your Travel Advisor. We will then ensure that your FCC is applied as soon as it becomes available.

Please note, to use your FCC to amend an existing booking or to purchase flights, hotels and land tours with Cunard, you will need to contact your Travel Advisor or call (800) 728-6273 if you booked directly with us.

Please visit our FCC guide for more information on how to link available FCC to your account and how to use it online.

Why have I received a cancelation invoice?

We would like to apologize in advance that our automated system may, over the next few weeks, issue an invoice that will reference cancelation fees. Please disregard this and be assured that you will not incur any fees as a result of this cancelation.

What about my pre-voyage purchases?

If you've pre-purchased shore experiences, dining, drinks packages or gifts for your vacation, you do not need to take any action as we will automatically refund 100% of all these monies paid over the coming weeks, to the card used to make the purchase.

The information on this page relates to the cancelation of Queen Victoria voyages departing from April 22, 2022 up to and including May 24, 2022, as announced on February 17, 2022. If you have been impacted by any previous changes to our published schedule, the options offered to you at the time still apply.

Please visit our FCC guide for more information on how to link available FCC to your account and how to use it online.

If you would prefer a refund, please complete the refund request form.

Our future sailing plans.

We are currently taking the opportunity to ensure we have in place a comprehensive suite of enhanced protocols, covering every aspect of a vacation with us. These will be in place to protect your well-being but still ensure you get the Cunard experience you hope for. 

The steps we’re taking are of course in line with the very latest guidance and have the ongoing endorsement of not only the US Government and CLIA, our industry body, but be guided by a number of world-leading experts helping not only Cunard but every brand in the Carnival Corporation, our parent company. Full details can be found on our Covid-19 hub.

Do continue to keep in touch via our social media channels and here on our website where we’ll share the latest news and updates from our fleet. In the meantime, please take care and stay well.

More on Cunard's response to Covid-19.

For guest inquiries, please contact: cunardgroups@cunard.com.

For media inquiries only, contact: carnival@hanovercomms.com.