Covid-19 – Keeping you updated.

Please find below the latest information relating to Cunard’s response to the Covid-19 situation. Updated February 25, 2021.

Important information relating to cruises 8 days and longer with U.S. ports, cruises with Canadian ports, and all cruises due to sail through June 21, 2021.

Cunard has reviewed the U.S. Centers for Disease Control (CDC) Framework for Conditional Sailing and is seeking additional clarification to fully understand the requirements. We are also reviewing the situation following Canada’s decision to extend the interim order that prohibits cruise ships from sailing in its waters and calling on Canadian ports until February 2022, and we are seeking additional clarification to fully understand the requirements and impact of the briefing given by the U.K. Government in relation to the roadmap back for hospitality and travel.

While we await further information, we have (temporarily) stopped selling all cruises 8 days and longer which call upon a U.S. port and depart January 1 through November 1, 2021, any impacted voyages visiting Canadian ports, and all voyages due to sail through June 21, 2021.

For those who are currently booked on one of these cruises, we ask for your patience to receive further information from Cunard on whether your cruise is impacted. There is no action required from you at this time.

In the meantime, should you wish to transfer your booking to a future voyage, please be aware that before your balance due date you can transfer your booking as many times as you like, to any holiday on sale. See our policy page for full details.

Full  list of impacted voyages.

Queen Mary 2: M116, M117, M117A, M118, M118A, M119A, M119B, M120, M120A, M120B, M121, M121B, M123, M123C, M123D, M124A, M126A, M127A, M129A, M130A, M132A, M132B, M132C, M133, M133A, M133B, M134, M134A, M135A, M136A & M137.

Queen Victoria: V112, V113, V114, V114A, V114B, V115 & V115A.

Queen Elizabeth: Q123N.

Operational pause extended and itinerary changes.

As a result of the continuing impact of Covid-19, Cunard has extended its pause in operations to departures up to and including May 28, 2021 for Queen Mary 2, and up to and including June 4, 2021 for Queen Elizabeth. Queen Victoria’s program remains unaffected and she is scheduled to resume sailings on May 17, 2021.

Here’s Cunard President, Simon Palethorpe, talking about the changes we are making:

What does this mean for me?

If your booking has been impacted by these changes we are truly sorry. We will be crediting your guest account with a Future Cruise Credit (FCC) worth an additional 25% on top of monies paid to date on your booking, which you may redeem against any voyage on sale now or on any new voyage that we introduce in the future. We currently have voyages on sale through early 2023. You have until December 31, 2021 to use your FCC.

Any shore experiences, dining, gifts, or drinks packages you purchased for your voyage via My Cunard or our Customer Service Department will be automatically refunded back to the credit card used to make these purchases and there is no need to contact us.

If you had booked one of these now canceled cruises using an FCC from a previously canceled cruise, you will receive the same value of that FCC back. If you had paid any extra monies for this cruise, we will turn that amount into a 125% FCC.

We aim to process these refunds as quickly as possible and kindly ask that you refrain from calling or emailing our Customer Service Department at this time, unless your inquiry is urgent.

How can I use my Future Cruise Credit (FCC)?

  • To give you more flexibility and choice for your future vacation with us, we have recently launched additional 2022 voyages that you can book using your FCC.
  • You can put your FCC towards a new booking for any voyages on sale now or on new voyages that we introduce in the future.
  • Your FCC will remain valid until December 31, 2021 and can be used to book online, via your Travel Advisor or by calling us at (800) 728-6273.
  • You can also use your FCC to upgrade your stateroom or fare type on an existing booking.
     

Your FCC will appear in your guest account in the coming weeks. Please bear with us while we work to deliver this as quickly as possible. Once your FCC is applied, you will see this when you log in to our website. You may still make a booking, even before your FCC is showing online, by calling us or your Travel Advisor. We will then ensure that your FCC is applied as soon as it becomes available. For more information on how to use your FCC, please visit our guide.

Please note, to use your FCC to amend an existing booking you will need to contact your Travel Advisor or call (800) 728-6273 if you booked directly with us.  

We would like to apologize in advance that our automated system will over the next few weeks issue an invoice that will reference cancelation fees.  Please disregard this and be assured that you will not incur any fees as a result of this cancelation.

How do I request a refund?

If you would prefer a 100% cash refund on the monies you have paid, please complete the refund request form below. Please note that if you had booked one of these now canceled cruises using FCC from a previously canceled cruise, you have the option to request a refund for 100% of the monies you originally paid, or again receive a 125% FCC worth an additional 25% on top of monies received or cruise fare.

Once your request has been received and validated then we will endeavor to process it as quickly as we can and will be in touch to confirm all is in order. We do however ask that you bear with us during this challenging time and refrain from emailing or calling our Customer Service Department so that we can prioritize helping guests with the most urgent needs.

To complete the form, you will need your six-character booking reference, which can be found on your booking confirmation or any other email relating to your voyage. 

We are currently taking the opportunity to ensure we have in place a comprehensive suite of enhanced protocols, covering every aspect of a vacation with us for when we sail again.  These will be in place to protect your wellbeing but still ensure you get the Cunard experience you hope for. 

The steps we’re taking will of course will be in line with the very latest guidance and have the ongoing endorsement of not only the US Government, CLIA, our industry body, but be guided by a number of world-leading experts helping not only Cunard but every brand in the Carnival Corporation, our parent company. Full details can be found on our sailing with confidence page.

Do continue to keep in touch via our social media channels and here on our website where we’ll share the latest news and updates from our fleet. As and when life returns to normal, we look forward to welcoming you back on board your next voyage. In the meantime, please take care and stay well.

More on Cunard's response to Covid-19.

For guest inquiries, please contact: cunardgroups@cunard.com.

For media inquiries only, contact: carnival@hanovercomms.com.