Voyage fare refund request form.

If you do not wish to accept the enhanced 125% Future Cruise Credit (FCC), which will be  applied to your account in the coming weeks, you have until 30 November 2020 to request a 100% refund of the monies paid on your booking.

Please note we are only able to process refund requests via this online form due to the unprecedented demand on our Customer Contact Centre and wider business at this time. As soon as we have received your refund request and have verified it, we will process your refund as quickly as we can. We kindly ask that you bear with us, and refrain from calling or emailing, so we can prioritise guests with the most urgent needs.

Please note the following when completing this form:

  • You will need your six digit Cunard booking reference (which will start with the number 2) and can be found on all emails relating to your voyage.
  • It is important that we receive only one request per booking.
  • The details entered on this form must be those of a named guest on the booking.
  • If you have more than one booking affected by the extended pause in operations please complete a unique form for each booking reference.


Incorrect or incomplete details entered on this form may result in delays to your refund request.

Please note, the above information relates to refund requests for voyages no longer sailing as a result of our pause in operations. Should you wish to cancel your voyage booking and receive a cash refund according to our standard booking conditions, please call our Customer Contact Centre to do this.

The below form should only be used to request a refund for your voyage fare. If you wish to claim a refund for any extra experiences you have purchased to enhance your voyage, please complete this form.

Guests who have booked through agencies based outside of UK should please approach their travel agents to process the refund. If you would prefer to claim the FCC, you don't need to do anything as this will automatically be applied to your customer URN.