Cunard welcomes guests with disabilities and reduced mobility and we aim to make your stay as relaxing and comfortable as possible.

Your requirements

When booking your voyage, please let us know if you have any accessibility or medical requirements which may mean that you require additional assistance. We will then send you a questionnaire by email to complete and return as well as a fact sheet containing some useful and essential information about your holiday. If you have booked with a travel advisor please contact them to request a questionnaire on your behalf.

We ask that you complete and return the questionnaire as soon as possible and ideally no later than 14 days before departure. This is to ensure that there is sufficient time to be able to contact you should we need to discuss any of the information that has been provided. If you have a medical requirement only and there are less than 14 days to departure, please call our Medical team on (800) 728-6273 to discuss your requirements.

We hope that you find all the information you may need to ensure a vacation with Cunard will suit your requirements. However, if you have any other questions relating to accessibility please contact us.

Medical equipment and services

It you need to bring medical equipment on board, or have been diagnosed with a new condition, please contact us. We can also give advice on pacemakers, colostomy bags, sharps and more.

Wheelchairs and mobility scooters

Our ships can cater for guests who need a wheelchair or scooter, and feature specially adapted staterooms with wide access doors and lower sinks, units and hand rails. Please contact us for specific restrictions.

Mobility equipment and storage

You will need to reserve an accessible stateroom if you wish to bring aboard a mobility scooter. You must store your mobility scooter, wheelchair or any other mobility aids inside your stateroom when not in use.

Deaf and hearing impairment

We offer hearing systems and visual alert systems on board. Our emergency videos have subtitles, and you can also request DVDs with captions, transcripts of theatre shows and written commentaries of shore excursions.

Blind and visual impairment

We can provide large print versions of the safety and emergency information and the Daily Program. The emergency information is also available in Braille. We hold a variety of audio books on each ship, for use with your own audio player.

Assistance dogs

You can bring aboard a registered assistance dog, at no extra charge, if it is trained to assist a person with a disability and a full member of the ADI and IGDF. Assistance dogs may not be permitted in certain ports.

Traveling alone

If you need help with daily tasks, such as washing, using the toilet, eating and moving around the ship, you will need to travel with a companion, carer or personal assistant who can provide this for you.

Cognitive disabilities

We welcome guests with intellectual, cognitive and developmental disabilities on our ships. If you need the help of a carer at home for day-to-day tasks, we ask that you travel with a companion who can meet your needs.

Additional requests

All stateroom and dining allocations are dependent on your fare type, and when you make your booking. We cannot guarantee the position of your stateroom or your dining room table. Please contact us with any questions.

On board

Accessible staterooms

We offer several specially adapted staterooms for guests with limited mobility.

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Emergencies on board

Let us know if you have reduced mobility and may need assistance in an emergency.

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Inclusive children's activities

Our children's activities are available to children of all abilities.

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Embarkation and disembarkation

We have a mobility assistance team to escort you safely from ship to shore and back.

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Hotel stays and/or transfers

We can check suitability of any transfers or hotel rooms you book through us.

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Please contact us about any pre-existing conditions, reduced mobility or allergies.

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Mobility ashore

We will provide wheelchair or arm assistance along the gangway when it is safe to do so.

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Anchor ports

A tender will take you ashore; you will need to be able to get in and out by yourself.

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Accessible shore excursions

We will send you a separate shore excursion guide based on your mobility requirements.

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