Covid-19 - Flexible booking terms.

In this uncertain environment, we understand that you may appreciate some added flexibility.

Correct as of November 18, 2021.

Canceling your voyage.

Canceling voyages due to sail on or before April 30, 2022.

If you are booked on a Cunard voyage sailing on or before April 30, 2022 and wish to cancel, Cunard will levy a cancelation charge as a percentage of the fare paid in accordance with the following scales:

Canceling voyages of 30 nights or less, that are due to sail through April 30, 2022.

 Period before departure within which written notice of cancelation is received by Cunard

 Cancelation Fee Schedule
(percentage of fare)

 From the date of booking until 30 days before departure

 Guests may cancel without incurring cancelation charges except for guests booked on a promotion with a non-refundable deposit will incur cancellation fee equal to the deposit amount.

 29 - 22 days to sail

 50%

 21 -15 days to sail

 75%

 14 - 0 days or less to sail

 100%

Canceling voyages due to sail on or after May 1, 2022.

If you are booked on a Cunard voyage sailing on or after May 1, 2022 and wish to cancel, our standard cancelation policy applies and Cunard shall be entitled to levy a cancelation charge as a percentage of the fare paid in accordance with the following scales on our Passage Contract page.

Canceling voyages of 30 nights or less, that are due to sail on or after May 1, 2022.

 Period before departure within which written notice of cancelation is received by Cunard

 Cancelation Fee Schedule
(percentage of fare)

 119 - 90 days to sail

 Deposit

 89 - 61 days to sail

 40%

 60 -31 days to sail

 50%

 30 - 15 days to sail

 75%

 14 - 0 days to sail

 100%

These policies supersede any information you may have previously received.

For full FCC terms and conditions, please see below.

Future Cruise Credit (FCC) terms and conditions.

In light of the Covid-19 pandemic, many guests have accepted Future Cruise Credits (FCCs) in relation to canceled voyages. FCCs can be used any time until September 30, 2022. FCCs issued in lieu of refunds are refundable (“Refundable FCCs”); otherwise FCCs are not refundable (“Nonrefundable FCCs”).    Guests understand that they have no right to obtain a bonus FCC in any situation and such bonus FCCs are good-will gestures only and have no cash value and cannot be returned or refunded. FCCs issued by Cunard Cruises may only be used on a  Cunard Cruise booking.  FCCs must be used before their stated expiration (book by and sail by) date. FCCs may be applied as a form of payment towards your balance due and therefore, in accordance with our passenger contract, FCCs are subject to cancellation fees.  If an FCC has been applied as a form of payment, Cunard will first deduct any imposed cancellation fee from such FCC before assessing cancellation fees on other forms of payment.  This means cancellation fees may be incurred by someone else on your booking who may or may not have applied FCCs of their own.  Cancellation fees will be deducted from any used FCCs prior to being returned to the guest’s account (if applicable).  In the event any guest believes any cancellation fees have been applied in error, they should contact us.

In the event an FCC being returned to your guest account is expired, if the FCC is a Refundable FCC (in which case it will be labeled with a cash value), Cunard will refund its remaining cash value to the associated Cunard World Club Number (CWC).  Nonrefundable FCCs (which are not labeled with a cash value) will expire with no refund. Cancellation of a Refundable FCC (cash value) will automatically cancel any bonus FCCs related to the original. In the event a Bonus FCC is used, portions of the related cash value FCC may become non-refundable also.

FCCs are non-transferrable but may be used to pay for others on the same booking. FCCs cannot be used for onboard expenses (including but not limited to shore excursions, crew incentives or other optional programs or services).  While they can be used to pay for Flexible air add-ons, FCCs cannot be used to cover the cost of restricted air even if booked in advance.

Guests may request a refund of the cash value (the refund amount forfeited by the guest in exchange for the Refundable FCC) of any unused Refundable FCC at any time. To make a refund request please contact our Customer Service Department. In no situation shall a guest be entitled to a refund greater than the refund amount retained by Cunard Cruises. If a guest selects an FCC and then requests a refund as set forth herein, the guest will not be entitled to any other compensation/credit.

More on Cunard's response to Covid-19.

It's important that we’re able to keep you informed about your booking. Please take a moment to visit My Cunard to ensure the contact information we have for you is up to date (and complete).

While we’ll only get in touch in the way you choose, email is the quickest and most efficient way to receive updates from us at this time. If you are not signed up to receive our marketing emails, you may sign up here

For guest inquiries, please contact: cunardgroups@cunard.com.

For media inquiries only, contact: carnival@hanovercomms.com.