Covid-19 - Flexible booking terms.

In this uncertain environment, we understand that you may appreciate some added flexibility.

Correct as of November 9, 2022.

Final payment policy update for select 2023 World Voyages and World Voyage segments.

Final payment policy changes on Queen Mary 2 and Queen Victoria voyages departing between January 3 through February 23, 2023. 

For Cunard World Voyages and World Voyage segments on Queen Mary 2 and Queen Victoria that will be departing from January 3 through February 23, 2023, the final payment due date is now reduced from 150 days or 120 days to 90 days prior to sailing, dependent on the voyage length. The affected voyages orignally had a final payment due date in August or September. Please see the revised final payment and cancelation schedule below:

Voyage length 30 nights or less (including World Voyage Segments)

Number of days before sailing

Cancelation fee

90 days or more

None

89 to 61

40% of full fare

60 to 31

50% of full fare

30 to 15

75% of full fare

14 days or less, or non-appearance

100% of full fare

 

Voyage length 31 nights or more (including World Voyages & World Voyage segments)

Number of days before sailing

Cancelation fee

90 days or more None

89 to 64

50% of full fare

63 to 43 75% of full fare

42 days or less, or non-appearance

100% of full fare

 

If you are booked on a Queen Mary 2 or Queen Victoria voyage sailing before January 3 or after February 23, 2023 and wish to cancel, our standard cancelation policy applies and Cunard shall be entitled to levy a cancelation charge as a percentage of the fare paid in accordance with the following scales on our Passage Contract page.

Flexible transfer policy.

For peace of mind, it helps to have added flexibility. Our standard policy gives you the flexibility to transfer or cancel your booking, free of charge and as many times as you like, up to the date your cruise balance is due.

For cruises booked within final payment or under a limited time offer with a non-refundable deposit, the booking is transferrable but subject to cancelation fees. View the standard cancelation policy in our Passage Contract for more details.

Future Cruise Credit (FCC) terms and conditions.

In light of the Covid-19 pandemic, many guests have accepted Future Cruise Credits (FCCs) in relation to canceled voyages. These FCCs will be valid until January 1, 2027.

FCCs offered as a gesture of goodwill are non-refundable and are valid for two years.

FCCs can be redeemed against any voyage that’s on sale at the time of booking, on any fare type, subject to availability. Where the cost of the new vacation is more than the FCC, guests can simply pay the difference. Guests may use their FCC to upgrade their existing booking. Should guests wish to do this they should contact their Travel Advisor or us, if they have booked direct. All new bookings using FCCs will be subject to Cunard’s Booking Conditions, including our standard cancelation terms. Once an FCC has been applied to a new booking, in the event of a cancelation of a voyage by the guest, any refund will be given in FCC.

More on Cunard's response to Covid-19.

It's important that we’re able to keep you informed about your booking. Please take a moment to visit My Cunard to ensure the contact information we have for you is up to date (and complete).

While we’ll only get in touch in the way you choose, email is the quickest and most efficient way to receive updates from us at this time. If you are not signed up to receive our marketing emails, you may sign up here

For guest inquiries, please contact: cunardgroups@cunard.com.

For media inquiries only, contact: carnival@hanovercomms.com.