Covid-19 - Flexible booking terms.

In this uncertain environment, we understand that you may appreciate some added flexibility.

Correct as of September 16, 2021.

Canceling your voyage.

Canceling voyages due to sail on or before December 31, 2021.

If you are booked on a Cunard voyage sailing on or before December 31, 2021 and wish to cancel, Cunard will levy a cancelation charge as a percentage of the fare paid in accordance with the following scales:

Canceling voyages of 30 nights or less, that are due to sail through December 31, 2021.

 Period before departure within which written notice of cancelation is received by Cunard

 Cancelation Fee Schedule
(percentage of fare)

 From the date of booking until 30 days before departure

 Guests may cancel without incurring cancelation charges except for guests booked on a promotion with a non-refundable deposit will incur cancellation fee equal to the deposit amount.

 29 - 22 days to sail

 50%

 21 -15 days to sail

 75%

 14 - 0 days or less to sail

 100%

Canceling voyages due to sail on or after January 1, 2022.

If you are booked on a Cunard voyage sailing on or before January 1, 2022 and wish to cancel, our standard cancelation policy applies and Cunard shall be entitled to levy a cancelation charge as a percentage of the fare paid in accordance with the following scales on our Passage Contract page.

Canceling voyages of 30 nights or less, that are due to sail on or after January 1, 2022.

 Period before departure within which written notice of cancelation is received by Cunard

 Cancelation Fee Schedule
(percentage of fare)

 119 - 30 days to sail

 Deposit

 89 - 61 days to sail

 40%

 60 -31 days to sail

 50%

 30 - 15 days to sail

 75%

 14 - 0 days to sail

 100%

Future Cruise Credit (FCC) terms and conditions.

In light of the Covid-19 pandemic, many guests have accepted Future Cruise Credits (FCCs) in relation to canceled voyages. FCCs can be used any time until December 31, 2021 and can be redeemed against any voyage that’s on sale at the time of booking. FCCs can be used on all fare types of a Cunard voyage, subject to availability at the time of booking. Where the cost of the new booking is more than the FCC, guests can simply pay the difference. Guests may use their FCC to upgrade their existing booking. Should guests wish to do this they should contact their travel advisor or us, if they have booked directly with Cunard. All new bookings using FCCs will be subject to Cunard Booking Conditions, including our standard cancelation terms. Once an FCC has been applied to a new booking, in the event of a cancelation of a voyage by the guest, any refund will be given in FCC. If a cancelation of the whole voyage is necessary due to Covid-19, guests who had used their FCC for that voyage will be offered the same options as other guests are offered at that time in respect of the original monies paid.

If you had made a booking on a recently canceled cruise using your FCC from a previously canceled voyage, you will receive the same value of that FCC back. If the value of your FCC payment was less than the value of the standard deposit, you will receive the relevant FCC amount back and 125% of the cash element of the deposit paid, as an FCC. Any additional monies paid will be returned as an FCC.

More on Cunard's response to Covid-19.

It's important that we’re able to keep you informed about your booking. Please take a moment to visit My Cunard to ensure the contact information we have for you is up to date (and complete).

While we’ll only get in touch in the way you choose, email is the quickest and most efficient way to receive updates from us at this time. If you are not signed up to receive our marketing emails, you may sign up here

For guest inquiries, please contact: cunardgroups@cunard.com.

For media inquiries only, contact: carnival@hanovercomms.com.