Covid-19 - Book with confidence, updated June 9, 2020.
Canceling your voyage – updated June 9, 2020.
If you’re booked on a Cunard voyage sailing on Queen Mary 2 or Queen Victoria after November 1, 2020 and on Queen Elizabeth after November 23, 2020 and wish to cancel, our standard cancelation policy applies and Cunard shall be entitled to levy a cancelation charge as a percentage of the fare paid.
If you have already submitted a cancelation based on the previous policy, we will honor this and we will be in touch in due course.
For full Future Cruise Credit (FCC) terms and conditions, please see below.
Future Cruise Credit (FCC) terms and conditions.
In light of the Covid-19 Pandemic, many guests have accepted FCCs in relation to canceled cruises. FCCs may apply to any cruise booked by December 31, 2021. FCCs can be used on all fare types of Cunard vacation, subject to availability at the time of booking. Where the cost of the new vacation is more than the FCC, guests can simply pay the difference between the value of the FCC and the deposit or balance of payment at balance due date.
Guests may use their FCC for a second stateroom to bring friends or family with them or to upgrade their existing booking. Should guests wish to do this they should contact their Travel Advisor or Cunard, if they have booked direct.
All new bookings using FCCs will be subject to Cunard Booking Conditions, including our standard cancelation terms. Once an FCC has been applied to a new booking, in the event of a cancelation of a booking by the guest, any refund will be given in FCC. If your voyage is canceled by Cunard due to Covid-19, you will be offered the same options as all other guests at that time.
More on Cunard's response to COVID-19.
It's important that we’re able to keep you informed about your booking. Please take a moment to visit My Cunard at my.cunard.com to ensure the contact information we have for you is up to date (and complete).
While we’ll only get in touch in the way you choose, email is the quickest and most efficient way to receive updates from us at this time.