Covid-19 - Book with confidence.

In this uncertain environment, we understand that you may appreciate some added flexibility.

Canceling your voyage – updated August 25, 2020.

If you’re booked on a Cunard voyage sailing on Queen Mary 2 after April 18, 2021, on Queen Victoria after May 16, 2021, or on Queen Elizabeth after December 13, 2021, and wish to cancel, we have reduced our final payment due date for sailings through April 30, 2021, please see below.

For sailings after April 30, 2021, our standard cancelation policy applies. Cunard shall be entitled to levy a cancelation charge as a percentage of the fare paid.

The final payment due date is reduced for sailings through April 30, 2021:

  • Voyages up to 30 nights: From 120 days to 60 days prior to sailing
  • Voyages 31 nights or longer: From 150 days to 90 days prior to sailing

The Cancelation Fee Schedule will be as follows for sailings through April 30, 2021:

Voyages up to 30 nights:

31 to 59 Days to Sail          50% of net fare

15 to 30 Days to Sail          75% of net fare

00 to 14 Days to Sail          100% of net fare

Voyages 31 nights or longer:

64 to 89 Days to Sail          50% of net fare

43 to 63 Days to Sail          75% of net fare

00 to 42 Days to Sail          100% of net fare

If you have already submitted a transfer or cancelation based on a previous policy, we will honor this and we will be in touch with confirmation in due course.

For full Future Cruise Credit (FCC) terms and conditions, please see below.

Future Cruise Credit (FCC) terms and conditions.

In light of the Covid-19 pandemic, many guests have accepted FCCs in relation to canceled voyages. FCCs can be used any time until December 31, 2021 and can be redeemed against any new booking on a Cunard voyage on sale in that period. FCCs can be used on all fare types of Cunard cruise vacation, subject to availability at the time of booking. Where the cost of the new voyage is more than the FCC, guests can simply pay the difference between the value of the FCC and the deposit or balance payment.

Guests may use their FCC for a second stateroom to bring friends or family with them or to upgrade their existing booking. Should guests wish to do this they should contact their Travel Advisor or Cunard, if they have booked direct.

All new bookings using FCCs will be subject to Cunard Booking Conditions, including our standard cancelation terms. Once an FCC has been applied to a new booking, in the event of a cancelation of a voyage by the guest, any refund will be given in FCC. If your voyage is canceled by Cunard due to Covid-19, you will be offered the same options as all other guests at that time.

More on Cunard's response to COVID-19.

It's important that we’re able to keep you informed about your booking. Please take a moment to visit My Cunard at my.cunard.com to ensure the contact information we have for you is up to date (and complete).

While we’ll only get in touch in the way you choose, email is the quickest and most efficient way to receive updates from us at this time. If you are not signed up to receive our marketing emails, you may sign up here

For guest inquiries, please contact: cunardgroups@cunard.com.

For media inquiries only, contact: carnival@hanovercomms.com.