Covid-19 - Flexible booking terms.

In this uncertain environment, we understand that you may appreciate some added flexibility.

Correct as of July 15, 2022.

Final payment policy update for select 2023 World Voyages and World Voyage segments.

Final payment policy changes on Queen Mary 2 and Queen Victoria voyages departing between January 3 through February 23, 2023. 

For Cunard World Voyages and World Voyage segments on Queen Mary 2 and Queen Victoria that will be departing from January 3 through February 23, 2023, the final payment due date is now reduced from 150 days or 120 days to 90 days prior to sailing, dependent on the voyage length. The affected voyages orignally had a final payment due date in August or September. Please see the revised final payment and cancelation schedule below:

Voyage length 30 nights or less (including World Voyage Segments)

Number of days before sailing

Cancellation fee

90 days or more

None

89 to 61

40% of full fare

60 to 31

50% of full fare

30 to 15

75% of full fare

14 days or less, or non-appearance

100% of full fare

 

Voyage length 31 nights or more (including World Voyages & World Voyage segments)

Number of days before sailing

Cancellation fee

90 days or more None

89 to 64

50% of full fare

63 to 43 75% of full fare

42 days or less, or non-appearance

100% of full fare

 

If you are booked on a Queen Mary 2 or Queen Victoria voyage sailing before January 3 or after February 23, 2023 and wish to cancel, our standard cancelation policy applies and Cunard shall be entitled to levy a cancelation charge as a percentage of the fare paid in accordance with the following scales on our Passage Contract page.

Flexible transfer policy.

For peace of mind, it helps to have added flexibility. Our standard policy gives you the flexibility to transfer or cancel your booking, free of charge and as many times as you like, up to the date your cruise balance is due.

For cruises booked within final payment or under a limited time offer with a non-refundable deposit, the booking is transferrable but subject to cancelation fees. View the standard cancelation policy in our Passage Contract for more details.

Future Cruise Credit (FCC) terms and conditions.

In light of the Covid-19 pandemic, many guests have accepted Future Cruise Credits (FCCs) in relation to canceled voyages. FCCs can be used any time until September 30, 2022. FCCs issued in lieu of refunds are refundable (“Refundable FCCs”); otherwise FCCs are not refundable (“Nonrefundable FCCs”).    Guests understand that they have no right to obtain a bonus FCC in any situation and such bonus FCCs are good-will gestures only and have no cash value and cannot be returned or refunded. FCCs issued by Cunard Cruises may only be used on a  Cunard Cruise booking.  FCCs must be used before their stated expiration (book by and sail by) date. FCCs may be applied as a form of payment towards your balance due and therefore, in accordance with our passenger contract, FCCs are subject to cancellation fees.  If an FCC has been applied as a form of payment, Cunard will first deduct any imposed cancellation fee from such FCC before assessing cancellation fees on other forms of payment.  This means cancellation fees may be incurred by someone else on your booking who may or may not have applied FCCs of their own.  Cancellation fees will be deducted from any used FCCs prior to being returned to the guest’s account (if applicable).  In the event any guest believes any cancellation fees have been applied in error, they should contact us.

In the event an FCC being returned to your guest account is expired, if the FCC is a Refundable FCC (in which case it will be labeled with a cash value), Cunard will refund its remaining cash value to the associated Cunard World Club Number (CWC).  Nonrefundable FCCs (which are not labeled with a cash value) will expire with no refund. Cancellation of a Refundable FCC (cash value) will automatically cancel any bonus FCCs related to the original. In the event a Bonus FCC is used, portions of the related cash value FCC may become non-refundable also.

FCCs are non-transferrable but may be used to pay for others on the same booking. FCCs cannot be used for onboard expenses (including but not limited to shore excursions, crew incentives or other optional programs or services).  While they can be used to pay for Flexible air add-ons, FCCs cannot be used to cover the cost of restricted air even if booked in advance.

Guests may request a refund of the cash value (the refund amount forfeited by the guest in exchange for the Refundable FCC) of any unused Refundable FCC at any time. To make a refund request please contact our Customer Service Department. In no situation shall a guest be entitled to a refund greater than the refund amount retained by Cunard Cruises. If a guest selects an FCC and then requests a refund as set forth herein, the guest will not be entitled to any other compensation/credit.

More on Cunard's response to Covid-19.

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