Covid-19 - Flexible booking terms.

In this uncertain environment, we understand that you may appreciate some added flexibility.

Canceling your voyage – updated February 10, 2021.

If you’re booked on a Cunard voyage sailing on Queen Mary 2 after May 28, 2021, on Queen Victoria after May 16, 2021, or on Queen Elizabeth after June 4, 2021, and wish to cancel your vacation, the standard cancelation policy in our Booking Conditions applies and Cunard shall be entitled to levy a cancelation charge as a percentage of the fare paid in accordance with the scales on our Passage Contract page.

Canceling voyages of 30 nights or less, that are due to sail through August 15, 2021.

 Period before departure within which written notice of cancelation is received by Cunard

 Cancelation Fee Schedule
(percentage of fare)

 From the date of booking until 30 days before departure

 Deposit (or transfer to another voyage free of charge)

 29 - 22 days to sail

 50%

 21 -15 days to sail

 75%

 14 - 0 days or less to sail

 100%


Canceling voyages of 30 nights or less, that are due to sail on or after August 16, 2021.

 Period before departure within which written notice of cancelation is received by Cunard

 Cancelation Fee Schedule
(percentage of fare)

 119 - 30 days to sail

 Deposit

 89 - 61 days to sail

 40%

 60 -31 days to sail

 50%

 30 - 15 days to sail

 75%

 14 - 0 days to sail

 100%

Future Cruise Credit (FCC) terms and conditions.

In light of the Covid-19 pandemic, many guests have accepted FCCs in relation to canceled voyages. FCCs can be used any time until December 31, 2021 and can be redeemed against any new booking on a Cunard voyage on sale in that period. FCCs can be used on all fare types of Cunard cruise vacation, subject to availability at the time of booking. Where the cost of the new voyage is more than the FCC, guests can simply pay the difference between the value of the FCC and the deposit or balance payment.

Guests may use their FCC for a second stateroom to bring friends or family with them or to upgrade their existing booking. Should guests wish to do this they should contact their Travel Advisor or Cunard, if they have booked direct.

All new bookings using FCCs will be subject to Cunard Booking Conditions, including our standard cancelation terms. Once an FCC has been applied to a new booking, in the event of a cancelation of a voyage by the guest, any refund will be given in FCC. If your voyage is canceled by Cunard due to Covid-19, you will be offered the same options as all other guests at that time.

More on Cunard's response to COVID-19.

It's important that we’re able to keep you informed about your booking. Please take a moment to visit My Cunard at my.cunard.com to ensure the contact information we have for you is up to date (and complete).

While we’ll only get in touch in the way you choose, email is the quickest and most efficient way to receive updates from us at this time. If you are not signed up to receive our marketing emails, you may sign up here

For guest inquiries, please contact: cunardgroups@cunard.com.

For media inquiries only, contact: carnival@hanovercomms.com.