Please contact your airline for any medical and mobility needs.

Flying with a mobility aid.

Any medical equipment you require must be battery operated as aircraft cannot provide a power supply. In order to comply with Civil Aviation Authority regulations, you must advise us at time of booking if you plan to carry an electrical mobility aid on board your flight(s). These include, but may not be limited to, electric wheelchairs and electric scooters. Assessments will then be made as to the safety of carrying an electric mobility aid on board the aircraft.

Please be aware that if you are traveling with TUI Airways you also need to contact them directly and we will provide details of how to do this. It is an airline requirement that they speak with you directly to discuss your needs and any mobility information they require for you to travel. Wheelchairs, scooters and mobility aids for personal use are carried free of charge in addition to the checked baggage allowance on your flight.

All mobility scooters must be checked in with your baggage and will be transported to and securely stored in the aircraft hold. Wheelchairs may either be checked in with your baggage or taken from you at the aircraft gate, this is dependent on the airline and departure airport. At airports where it is not possible to take your wheelchair or mobility aid to the gate, the airline may have to secure the item at check-in and return it to you upon arrival. In these circumstances, another wheelchair will be provided to transport you from check-in to the aircraft and from the aircraft to the baggage hall upon arrival.

Pre-existing medical conditions.

If you have any pre-existing medical conditions or have been hospitalized within the last 6 months you may need to get medical clearance before you can fly. These include:

  • Recent illness, hospitalization, injury or surgery
  • Existing unstable medical condition
  • Need for additional oxygen or use of medical equipment on board
  • Traveling for medical reasons or treatment.


If you have recently experienced any of the above or are about to, please contact the Customer Contact Center as soon as possible. Please note that airlines may request to speak with you directly to confirm you are able to travel as well as a fit to fly certificate.

Additional oxygen.

Some airlines are not able to provide in-flight oxygen on all of their flights. If you have already confirmed your booking with flights prior to notifying us that you require oxygen, we may have to amend your flights to an alternative airline.

For all scheduled flights please refer to your carrier’s website for their individual oxygen policy. 

Recent injuries.

If you have been recently injured or have a medical condition which could affect your ability to fly, a fitness to fly letter from your doctor or hospital is usually required. If you are required to wear a plaster cast, you are permitted to travel provided it is a split plaster cast and has not been fitted or changed within 48 hours. Casts fitted within 48 hours prior to departure will need to be split by your doctor or hospital. For further advice, we recommend that you liaise directly with your GP.