Accessible shore excursions.
If you are a full-time wheelchair user or are unable to board a coach, we will send you a separate shore excursion guide detailing access at your ports of call upon receipt of your questionnaire. The questionnaire should arrive approximately 12 weeks prior to your departure and will include information regarding accessible transportation. Please email firstname.lastname@example.org to request accessible information if you have returned your questionnaire less than 12 weeks prior to your departure.
If you are able to board a coach, but are not fully mobile, the most suitable shore excursions will be those labeled as “low” activity level. You can view these low-level activity excursions via Voyage Personalizer closer to your voyage departure.
Wheelchairs and mobility scooters.
We do allow wheelchairs and mobility scooters on shore excursions as long as they can be collapsed and stored in the hold of the coach. You must also be able to climb a few steps to board the coach. Please note that you (or your companion) are responsible for collapsing the wheelchair or scooter and placing it onto the coach. We do advise that, if you are taking a wheelchair or scooter on any of our tours, you choose a suitable excursion from those listed under Voyage Personalizer.
You may take an electric wheelchair on some accessible excursions. However, we must have the details of the electric wheelchair. Once we have these, we will check with the tour agent to see if the electric wheelchair is suited for the type of vehicle used. It is advisable, where possible, to take a manual wheelchair, as they are always suited for the accessible vehicles.
Please note: Mobility scooters cannot be accommodated in accessible vehicles, as they cannot be safely secured in transit.
Mediterranean shore excursions.
You will be able to take a wheelchair or mobility scooter on a shore excursion in the Mediterranean, providing the tour is suitable for guests with reduced mobility (tours labeled as “low” activity). In addition, your wheelchair or mobility scooter must be able to collapse so it can be stored in the coach’s hold. Please note that you (or your companion) are responsible for collapsing your wheelchair or mobility scooter and placing it onto the coach. You must also be able to climb the steps onto the coach.
Caribbean shore excursions.
The mode of transport often used in the Caribbean is a minibus, and these will vary in size and age from port to port. Open-sided buses may also be used and may have high steps to navigate. Please be aware that mobility scooters, wheelchairs or buggies cannot be stored on the minibuses, as there are no storage facilities.
The mode of transport used for each excursion will be noted in the tour description via Voyage Personalizer and in your pre-voyage information booklet.
USA shore excursions.
At US mainland ports of call, tours are likely to use coaches, and your wheelchair or scooter can be stored within the hold providing it is collapsible (if a minibus is used, this will be stated in the tour description).
Wheelchair-accessible minibuses are only available in a few ports of call and can only accept full-time manual wheelchair users for safety reasons. For all shore excursions, you would be required to leave your wheelchair on the ship, as there are no storage facilities at the quay side.
Wheelchair and scooter users have the following options:
- go ashore independently
- take a taxi to where you wish to go (the tours desk on board can assist in arranging this)
- take a regular tour listed in the main shore excursion program; however, you would need to consider the amount of walking involved, this is indicated in the shore excursions brochure online.