Voyage fare refund request form.
To provide our guests with the best possible service, our system will automatically generate your enhanced 125% Future Cruise Credit 60 days from the date of cancelation of the voyage^.
By completing the form below, you will miss out on the offer of 125% Future Cruise Credit and will instead receive a 100% refund to the monies paid on your booking. Please note we are only able to process refund requests via this online form due to the unprecedented demand on our Customer Service Department and wider business at this time. We kindly ask that you bear with us, and refrain from calling or emailing, so we can prioritize guests with the most urgent needs.
Please note the following when completing this form:
- You will need your six-digit Cunard booking reference (which will start with the number 2) and can be found on all emails relating to your voyage.
- It is important that we receive only one request per booking.
- The details entered on this form must be those of a named guest on the booking.
- If you have more than one booking affected by the extended pause in operations, please complete a unique form for each booking reference.
Incorrect or incomplete details entered on this form may result in delays to your refund request.
Please note, the above information relates to refund requests for voyages no longer sailing as a result of our pause in operations. Should you wish to cancel your voyage outside of this operational pause and receive a cash refund according to our standard booking conditions, please call our Customer Service Department at (800) 728-6273.
The below form should only be used to request a refund for your voyage fare. For more details relating to refunds for pre-purchased experiences visit here.
Guests who have booked through Travel Advisors based outside of US should please approach their Travel Advisor to process the refund. If you would prefer to claim the FCC, you don't need to do anything as this will automatically be applied to your Cunard World Club Member ID.
^Refund requests may be accepted until April 30, 2021, as required.