Most Shore Experiences have prices for children, although some may have alternative ages due to age restrictions, for example on snorkelling tours. Please check the important information section on the Shore Experience you are looking to purchase.Age ranges: infants 0-23 months; child 2-12; adult 13+

Are child prices available for Shore Experiences? What are the age ranges?

Some of our ‘standard’ Shore Experiences aren’t suitable for everybody due to their physical nature. However, some wheelchair users and guests with reduced mobility might feel confident they can join in certain experiences. We also offer a selection of accessible Shore Experiences which are specially designed for guests with reduced mobility.
‘Standard’ shore experiences
We give you an idea of the physicality and types of terrain you’ll encounter on each shore experience within its description. However, we don’t recommend particular ‘standard’ experiences for wheelchair users or guests with reduced mobility because we understand that everyone has different abilities.
If your mobility is limited but you’re able to board a coach, the most suitable ‘standard’ shore experiences for you will likely be those with the 'low' activity symbol. These are often titled 'Panoramic', e.g. Panoramic Rome.
Wheelchair and scooter users have the same options as all our other guests:
<ul>
<li>Go on shore independently.</li>
<li>Take a taxi (the shore experiences team on board can help arrange this).</li>
<li>Join a shore experience. However, we recommend that you consider the amount and type of movement involved, which is indicated in each shore experience’s description.</li>
<li>Arrange a private, personalised experience (the shore experiences team on board can help arrange this).</li>
</ul>
Transport on ‘standard’ shore experiences
The mode of transport used for each experience is noted in the tour description on My Cunard.
The experiences we offer involve a variety of transportation types (e.g. coach, minibus, boat etc.) which vary in size and age from port to port. Each has different accessibility and storage facilities.
Generally, full-size coaches can accommodate a limited number of small, collapsible scooters or manual wheelchairs in the hold. Guests or their companions have the responsibility for collapsing wheelchairs/scooters and placing them on the coach. If this isn’t possible, the wheelchair/scooter would need to stay on the ship as there are no storage facilities at the quayside.
Where minibuses/trolley trains are used to operate shore experiences, the storage space is too small to accommodate wheelchairs or scooters.
Accessible shore experiences and vehicles
Due to health and safety reasons, mobility scooters can’t be used on our accessible shore experiences as they can’t be safely secured inside the vehicles. If you’re a full-time scooter user or if you’d like an alternative option, we can arrange private shore experiences. Please&nbsp;speak with the shore experiences&nbsp;team on board for more personalised/ bespoke arrangements.
You can take an electric wheelchair on some accessible shore experiences. However, weight requirements do vary by tour. This information is detailed in the 'Essential Information' section of each individual tour.&nbsp;It’s advisable, where possible, to take a manual wheelchair instead as they’re always suited to the accessible vehicles.
Please also note that legal requirements for wheelchairs and travel within vehicles differ by country. Please ensure you check the 'Essential Information' for each individual tour to understand what is specifically required before you book your experience.
Accessible shore experiences are charged to your on-board account. If you’re entitled to receive a loyalty discount, it will be applied.
If you use a wheelchair or scooter part-time, we recommend you join a ‘standard’ shore experience and store your wheelchair/scooter in the hold of the coach or vehicle (providing it collapses).
Wheelchair accessible minibuses are only available in a few ports and can only accept full-time manual wheelchair users for safety reasons.
All the accessible vehicles we use and tours that are arranged locally are sourced from reputable and competent operators. They’re fully insured, have safety management systems in place and comply with all prevailing local rules, regulations and standards. The health, safety and comfort of our guests is paramount. However please be mindful that local country standards may not reflect those at home.
Written commentary for deaf/hard of hearing guests
If you let us know prior to sailing that you’d like written commentary of a shore experience, we’ll work with the tour agent and do our best to provide this for you. Please <a href="/contact-us" target="_blank" rel="noopener noreferrer">contact us</a> as soon as possible to request this.

Are Shore Experiences accessible for people with disabilities?

Yes; some websites and categories of websites are blocked either due to their content or due to their consumption of large amounts of bandwidth. Websites that may be blocked: adult content, alcohol and tobacco, anonymisers, drug abuse, file sharing, malware, nudity, online gambling, streaming hacking, phishing, proxy avoidance and violent content.By using our Guest Wi-Fi, you agree to the terms of our acceptable use policy, which sets out the requirements and limitations of using our internet plans.&nbsp;Our Essential Plan does not include video streaming, so social media is limited to images and text only.

Are there any browsing limitations with the on board internet plans?

Our Shore Experiences are open to everyone travelling on the voyage, and we offer a full range of itineraries and activity types, for all levels. Some Shore Experiences may have restrictions, such as age or mobility, but this information will be included in the Shore Experience important information, on My Cunard.

Are there any limitations on who can join a Shore Experience?

Any restrictions would be on an experience-by-experience basis, and these can be found in the Shore Experience important information, on My Cunard.

Are there any restrictions for Shore Experiences?

<ul><li>Download videos and music ahead of sailing.&nbsp;If you plan on watching a film or series, or listening to your favourite albums, podcasts or music playlists while on board, we recommend downloading it onto your device prior to sailing. Our Essential Plan does not include video or music streaming, and we cannot guarantee streaming speeds during peak hours.</li><li>Download apps before embarking. We strongly recommend you download any apps at home prior to sailing and avoid updating your device on our ships.</li></ul>

Are there any top tips for using the Wi-Fi on board?

Mareel spa treatments, salon services and fitness classes are available to book online on My Cunard from 365 days before your cruise departs. Alternatively, you can contact the Mareel Spa Reception once on board to make a booking, either in person or via your stateroom telephone.

Can I add spa treatments to my wedding booking?

Yes, we offer a&nbsp;Birthday Package that includes a freshly baked cake prepared for you on board.If you are on a voyage and would like to order a gift for your stateroom, you can do so on My Cunard.&nbsp;You’ll need to place your order at least four days before the voyage departs by calling our Customer Contact Centre on&nbsp;0344 338 8641&nbsp;and giving the recipient’s full name and date of birth.&nbsp;Lines are open Monday to Friday from 8.30am to 8pm, Saturday from 08:30am to 6:00pm, and Sundays and bank holidays from 10am to 5pm. Local call charges apply.

Can I arrange a birthday cake to be delivered on our voyage?

Absolutely. We offer a range of&nbsp;gift packages and treats&nbsp;that are perfect for celebrating special occasions aboard our ships.<a href="https://www.cunard.com/en-gb/my-cunard/offering/categories/gifts/listing" target="_self">Gift packages</a>, <a href="https://www.cunard.com/en-gb/my-cunard/offering/categories/flowers/listing" target="_self">flowers</a>, <a href="https://www.cunard.com/en-gb/my-cunard/offering/categories/cakes-and-treats/listing" target="_self" title="">cakes</a><a href="https://www.cunard.com/en-gb/my-cunard/offering/categories/cakes-and-treats/listing" target="_blank">,</a>&nbsp;and&nbsp;<a href="https://www.cunard.com/en-gb/my-cunard/offering/categories/photography/listing" target="_blank">photography</a>&nbsp;can be purchased.&nbsp;&nbsp;Gift packages, flowers and photography are subject to availability. Gift packages and photography will be delivered to your stateroom on embarkation day. Flowers can be arranged for delivery to your stateroom throughout your voyage. If you cancel your order before the start of your holiday, you’ll receive a full refund.To purchase a gift package, flowers, or photography for another stateroom, you’ll need to place your order at least 4 days before the voyage departs by calling our Customer Contact Centre on 0344 338 8641 and providing the recipient’s full name and date of birth.&nbsp;Lines are open Monday to Friday from 8.30am to 8pm, Saturday from 08:30am to 6:00pm, and Sundays and bank holidays from 10am to 5pm. Local call charges apply.

Can I arrange a gift for a special occasion on board?

Yes, you can surprise someone with one of our on board gift packages, such as the&nbsp;Ultimate Celebration Package. You could even arrange a vow renewal on board with one of our&nbsp;Ceremonies at Sea packages.You’ll need to place your order at least 4 days before the voyage departs by calling our Customer Contact Centre on&nbsp;0344 338 8641&nbsp;and giving the recipient’s full name and date of birth.&nbsp;Lines are open Monday to Friday from 8.30am to 8pm, Saturday from 08:30am to 6:00pm, and Sundays and bank holidays from 10am to 5pm. Local call charges apply.If you are sailing on the voyage and would like to order the Celebration Package for your stateroom, you can do so on My Cunard.

Can I arrange a special surprise for an anniversary on board?

We always recommend booking your Shore Experiences early, to avoid disappointment. However, if a Shore Experience is sold out, we would encourage you to explore the other options available in the wide range of Shore Experiences featured on My Cunard.

Can I book a Shore Experience that is ‘Sold Out’? Are waitlists available?

Currently, we don’t offer gift vouchers that can be used to pay for Shore Experiences.

Can I buy Cunard gift vouchers for Shore Experiences?

Currently, we don’t offer gift vouchers that can be redeemed against a Cunard voyage.

Can I buy Cunard gift vouchers to put towards a voyage?

Once on board, if you wish to cancel your shore experiences before the cancellation deadline (generally 48 hours prior to the arrival in port), a 10% cancellation fee will be applied to your onboard account, and the full amount paid will be refunded to your original credit / debit card. View full terms and conditions above.

Can I cancel my Shore Experience when I am on board the ship?

Please contact our Flights team to discuss your flight requirements, including any potential changes or upgrades.

Can I change or upgrade my flight?

Yes! You can choose a multi device plan which allows you to connect up to four devices simultaneously, this is available at a cheaper per device rate.If you have a single device plan you can only connect one device at a time.To switch to using your internet plan on a new device, connect the new device to the Guest Wi-Fi network, enter "internet.cunard.com" in your browser and then input your stateroom number and date of birth. You will then be able to 'Disconnect other device' and start browsing on the new device.

Can I connect multiple devices to the on board Wi-Fi?

We don’t recommend this due to time constraints and the potential it has to affect your onward travel arrangements.You might notice on My Cunard that shore experiences are offered in destinations where the ship stays overnight or for multiple full days. These experiences are offered to guests who booked the longer holiday when a choice of durations was available.If you decide to join a shore experience on your embarkation or disembarkation day, we strongly advise you ensure that the timings don’t clash with your travel arrangements.Some experiences that take place on disembarkation days include a transfer to the airport. However, you should still ensure this gives you plenty of time to check in for your flight. If in doubt, check with the shore experience team on board.If you’d like to arrange a private tour for the final day of your holiday, it may be possible to organise it on board (with a taxi to your chosen destination). However, we recommend that you familiarise yourself with the process of taking luggage off the ship.

Can I join a Shore Experience on my embarkation or disembarkation day?

Yes, you make a partial payment through our&nbsp;<a title="secure payment service" href="https://www.cunard.com/en-gb/balance" target="_blank" rel="noopener">secure payment service</a> at any time until your balance is due. You can also pay your balance in full before your balance due date, should you wish.

Can I make a partial payment online?

If you have any special requirements for your Shore Experiences, please speak to the Shore Experiences team on board.

Can I make any special arrangements for my Shore Experience e.g. dietary?

Yes. We offer a wide selection of gifts and gift packages that you can arrange as a surprise for someone sailing on our ships. These include:<ul><li>Champagne and chocolates</li><li>Flower bouquets</li><li>Freshly baked cakes</li><li>Photography shoots</li><li>Alternative dining experiences</li></ul>Ordering for someone else:To order a gift for someone with a different booking, you’ll need to place your order at least four days before the cruise departs by calling our Customer Contact Centre on 03453 555 111.Please have the recipient’s full name and date of birth to hand when you call. Lines are open Monday to Saturday, 8.30am–8pm, and Sunday, 10am–5pm (excluding bank holidays). Local call charges apply.Ordering for yourself:If you have a Cunard voyage booked and would like to order a gift to your stateroom, you can do this on My Cunard,&nbsp;up to four days before your voyage departs. Simply log in with your voyage booking reference, first name, last name, and date of birth&nbsp;here.Gift packages and flowers are subject to availability and will be delivered to your stateroom on embarkation day. If you cancel your order more than four days before the start of your holiday, you’ll receive a full refund. If you cancel within four days of the start of your holiday, we’re unable to offer a refund.

Can I order flowers, a gift, a birthday cake, or a surprise treat for someone on a cruise?

Yes. We offer a variety of beautiful bouquets that can be delivered to the stateroom of a guest on board our ships. You’ll find a full list of our floral arrangements&nbsp;<a href="https://www.cunard.com/en-gb/my-cunard/offering/categories/flowers/listing">here.</a>
You’ll need to place your order at least four days before the voyage departs by calling our Customer Contact Centre on&nbsp;<a>0344 338 8641&nbsp;</a>and giving the recipient’s full name and date of birth.&nbsp;<a>Lines are open Monday to Friday from 8.30am to 8pm, Saturday from 08:30am to 6:00pm, and Sundays and bank holidays from 10am to 5pm. Local call charges apply.</a>
Gift packages and flowers are subject to availability and will be delivered to your stateroom on embarkation day. If you cancel your order more before the start of your holiday, you’ll receive a full refund.

Can I order flowers for someone on a Cunard voyage?

All Shore Experiences booked in My Cunard must be paid for at the time of booking. You can do this with a valid credit or debit card. You can also book Shore Experiences on board, and these will be charged to your on-board account, which you’ll be asked to settle at the end of your holiday.Please keep in mind that your preferred Shore Experiences may no longer be available once you board, and that the cost will be at least 10% higher than if you book in advance through My Cunard*.You can browse and book Shore Experiences here in My Cunard up until three days before you set sail on your holiday.*Savings are when compared to the on-board price and apply to selected Shore Experiences in My Cunard up until three days before the cruise departure date. View full terms and conditions above.

Can I pay for Shore Experiences with my on board spending money?

In-flight service is airline and destination specific. Please check your airlines' website for further details.

Do I get a meal served on my flight?

No. My Voyage is free to use and does not require you to purchase an internet package.To avoid roaming charges while at sea, please either turn off mobile data or switch your device to flight mode, then connect your device to the ship's Wi-Fi network (Cunard Guest Wi-Fi).Once connected to the Wi-Fi, open your internet browser and visit "myvoyage.cunard.com" or scan the QR code on the guidance in your stateroom.

Do I need to purchase an internet package to access My Voyage?

Before booking any activity Shore Experience we strongly recommend that you ensure your travel insurance extends to cover the specified activity. It is your responsibility to obtain adequate insurance.

Do I need travel insurance for my Shore Experience?

Yes, we do offer vegan/vegetarian&nbsp;wines on board Queen Mary 2 and Queen Elizabeth.All wines are subject to change and availability.

Do you offer vegan/vegetarian wine on board your ships?

Yes. Our state-of-the-art gymnasiums are open to all guests and they are fully equipped with all the latest Technogym cardio and weights machines, as well as most of the fitness equipment you would expect to find in your local gym or sports centre.&nbsp;Each gym is staffed by trained fitness instructors, who are always on hand to give guidance where needed. Personal trainers are also available to tailor bespoke fitness programmes for you, to help you reach your fitness goals.Queen Mary 2's gym facilities can be found on Deck 7, forward.Queen Elizabeth and Queen Victoria's gym facilities are on Deck 9, forward.Queen Anne's gym facilities are on Deck 1, forward.

Does Cunard have a gym on board their ships?

Guests are strongly recommended to visit their healthcare provider to discuss their personal travel plans. Please take a copy of your itinerary including pre/post voyage travel with you so a full risk assessment can be made and appropriate malaria prevention advice given. 
There is a risk of malaria in certain ports of call in Asia, Central and South America and the South Pacific.
Please take a copy of  your itinerary including pre/post voyage travel with you so a full risk assessment can be made and appropriate malaria prevention advice given.

Do I require malaria tablets?

Butlers are on board for our Queens Grill guests. They can assist with packing and unpacking, room service, assist with bookings, cocktail parties in your suite and cleaning the room. All butlers have a bleeper and there is always a butler on duty between 7am and 10pm.

Do you have butlers on board?

Yes, The Royal Court Theatre can be found on each ship. The theatre is located on decks 1, 2 and 3 on board both Queen Elizabeth and Queen Victoria with a capacity of 850 seats per theatre and located on decks 2 and 3 on board Queen Mary 2 with a capacity of 1094 seats.
Each theatre also has a number of wheelchair spaces, available on a first come - first served basis. It is not possible to pre book these spaces or any of the seats in the theatre (with the exception of Private Boxes as detailed below).
Private Boxes - Production Show Evenings
Celebrate special evenings in the Royal Court Theatre with our Theatre Box programme on Queen Victoria and Queen Elizabeth. You will be offered finger desserts and champagne cocktails in a private lounge area. At performance time, you will be guided to your private box, where bar staff will serve you chocolates and Laurent Perrier champagne.
To book your box, visit the Purser's Office on board.&nbsp;Reservations close at 3pm on the day of the performance. An additional charge (plus a 18% Service Charge) per couple applies, which will be added to your on board account.
Please note that private boxes will only be available for selected performances on Queen Elizabeth and Queen Victoria.&nbsp;Please also note that Queen Mary 2 and Queen Anne do not have Royal Boxes. It is not possible to reserve a box or any seat in the theatre prior to embarkation.
If the theatre is showing a comedian, film or other such entertainment the boxes are complimentary and available on a first come first served' basis. 

There are steps that lead down into each box, however there are 2 boxes which are wheelchair accessible. A guest may join you in these accessible boxes, however please note that space is restricted to one wheelchair and this may lead to guests feeling a little cramped. 

Performances
During a typical 14 night cruise you will have the opportunity to see up to 6 Cabaret performers and up to 5 Production Shows. All shows are played twice on the same evening, usually at 8.30pm and 10.30pm, once for the early dining sitting and once for the late dining sitting.
Full details of the acts, shows and performances will be made available to you once on board.
If you are travelling on a back to back voyage i.e: Southampton - New York and then New York - Southampton, the productions and guest speakers are alternated so you should have the option to see different productions on each voyage.
There is no set opening time for the theatre, it will open for individual events which can vary day to day. Please see the Daily Programme, your on board news paper for entertainment events and times.

Is there a theatre on board and are there wheelchair spaces?

Liquor and tobacco at duty free prices are available on board all three Cunard vessels.
Duty Free Liquor products sold via the shops will only be available to take home. You may order via the shops (detailed below) at any time throughout the cruise and orders will be available for collection at the end of your cruise (you will be given details where and when you can collect your orders). The shops are shut when the ship is in port.
You can also purchase duty free tobacco from the shops at any time during your voyage and can take the tobacco products away immediately for consumption on board or take ashore purposes.
Queen Mary 2 - Mayfair (Deck 3) 
Queen Elizabeth - Royal Arcade (Deck 3) 
Queen Victoria - Cunardia (Deck 2) 
Queen Anne - boutiques (Deck 3)
If you wish to purchase a bottle of liquor for in stateroom consumption you can continue to do so via Room Service.
Intra EU Voyages (Voyages visiting only Countries within the <a title="https://www.gov.uk/eu-eea" href="https://www.gov.uk/eu-eea">European Union</a>) 
On intra EU voyages we are unable to sell any duty free liquor or tobacco for on board consumption or to take ashore via the shops.
Price Guarantee&nbsp; 

On all three Cunard vessels, the shop offers a price guarantee on liquor and tobacco purchases. We guarantee the shop will be cheaper than any comparable outlets - including any shops ashore during the voyage. You will need to be able to provide proof of the cheaper price from recognised retailers. Online price comparisons are not included. If you have already purchased on board the shop will refund you the difference back onto your on board account. If you have not yet purchased and have proof of the cheaper price ashore the shop will price match for you.

Can I purchase duty free liquor and tobacco on board?

A limited supply of nappies are available from the shops on board, however we would recommend that you bring your own supply or purchase them ashore locally as we cannot guarantee stock.

Are nappies sold on board?

Yes, all of the terminals in Southampton provide a hearing loop facility.

Is there a hearing loop available at Ocean Terminal?

If you are allocated to the Britannia restaurant, it would not be possible for you to dine in the Princess Grill or Queens Grill as these restaurants are reserved for those guests travelling in Princess Grill or Queens Grill suites. It is also not possible for you to upgrade to dine in Princess Grill or Queens Grill restaurants, unless you upgrade your stateroom prior to sailing.
If you wish to dine with other guests who are booked into a different stateroom category you would all need to be booked into the same stateroom category.

Am I able to dine in a restaurant that is allocated for other grades?

You can request to dine with an Officer at the time of booking, however this is not guaranteed and depends on the fare type you are booked on.
Due to the Captain's responsibilities he/she may not always be available to dine in one of the main restaurants, therefore we can no longer request a seat at the Captain's table.

Can I dine with an Officer?

When booking your cruise, you will be asked for your dining preferences. You will be able to request a table for two in your designated <a title="Main dining rooms" href="/en-gb/activity-types/dining.html#maindining" aria-label="Main dining rooms">main dining room</a> (Britannia Restaurant, Britannia Club Restaurant, Princess Grill Restaurant or Queens Grill Restaurant. Whilst we will do our best to accommodate you, we cannot guarantee that you will be seated at a table for two.
When you book a table in an alternative dining venue, we will usually be able to accommodate a table for two.
In buffet restaurants, you are free to sit at whichever table has suitable availability.
Booking an alternative dining venue.
Bookings can be made through <a href="/en-gb/mycruise/login.html">My Cunard</a>&nbsp;from 14 days prior to departure. Simply log on using your first name, surname, booking reference and date of birth. Once you have logged in, select the Dining tab to see the alternative dining venues which are available on your voyage.
You can also book alternative dining via <a title="My Voyage" href="/en-gb/the-cunard-experience/my-voyage.html" aria-label="My Voyage">My Voyage</a> once you are on board.

Can I book a table for two people in the restaurant?

Details of visa requirements can be found on&nbsp;<a href="/en-gb/mycruise/login">My Cunard</a>&nbsp; 

Guests without UK passports will need to check with their national embassy regarding visa requirements for the ports they are visiting.

Will I receive visa information through the post?

An electronic confirmation will be sent by e-mail.
The confirmation is usually received a few minutes after the request is processed however, some requests may take longer to be approved.
The request and approval are linked to your passport. You will need to travel with the passport you used to apply for your eTA.
It would be preferable to have printed version of eTA confirmation upon arrival to Canada.
More details and application process can be found at <a title="More details and application process can be found at http://www.cic.gc.ca/english/visit/visas.asp "></a><a title="Details of the Canadian visa application process" href="http://www.cic.gc.ca/english/visit/visas.asp" target="_blank">http://www.cic.gc.ca/english/visit/visas.asp</a>

Will I need to apply for an eTA Approval and will I need to take a printed copy with me on holiday?

An eTA is an Electronic Travel Authorization issued by The Government of Canada. 

The confirmation is usually received a few minutes after the request is processed however, some requests may take longer to be approved. 
 
The request and approval are linked to your passport. You will need to travel with the passport you used to apply for your eTA. Once approved, an eTA is valid for multiple entries for up to five years or until the passport expires, for guests arriving by air only.
For further information on eTA's please visit the dedicated website:&nbsp;&nbsp;<a href="http://www.cic.gc.ca/english/visit/apply-how.asp">http://www.cic.gc.ca/english/visit/apply-how.asp</a>

What is an eTA?

The application process can be found at <a title="http://www.cic.gc.ca/english/visit/apply-how.asp" href="http://www.cic.gc.ca/english/visit/apply-how.asp">http://www.cic.gc.ca/english/visit/apply-how.asp</a>

How do I apply for an eTA?

A passport is required for all of our voyage itineraries. This is a requirement of the countries that you will visit on your holiday. You will not be able to embark the ship without a passport.
If you do not have more than six months validity on your passport from the date that you return from your voyage then you will be required to renew your passport.
Some countries will also require you to hold a visa to enter their country. Some countries will require you to obtain a visa in advance of your cruise and others may issue a visa upon arrival.
<h3>Travelling to the United States of America.</h3>
The requirements changed on 1st April 2016 therefore you cannot enter the US without an electronic passport. If your passport was issued after October 2006, it should have an electronic chip. Even if your ESTA was previously valid, it will now be invalid from the 1st April following this change if you do not hold an electronic passport.

Why do I need a passport/visa?

If the voyage or stateroom you wish to book is sold out, you can join a waiting list.&nbsp;To make a waitlist booking, please call our Customer Contact Centre on 0344 338 8641.
You may join a waitlist for more than one grade of stateroom. You can also join a waitlist for a higher grade of stateroom than you booked (i.e., if you booked a Britannia Oceanview stateroom, you could join a waitlist for a Britannia Balcony stateroom or higher).&nbsp;
Should a stateroom become available, you’ll have 48 hours to decide whether you would like to accept. The only exception is if we contact you within 24 hours of the voyage; however, the choice to accept the cabin is still entirely yours. We’ll confirm the fare to you if you decide to accept the waitlist offer.
Should you wish to remove yourself from the waitlist, you can message us on <a title="Cunard live chat" aria-label="Cunard live chat" href="https://www.cunard.com/en-gb/contact-us/cunard-live-chat">live chat</a>, send us an email, or call us during our Customer Contact Centre business hours.&nbsp;
For more information, visit our <a title="Find out more about waiting list bookings" aria-label="Find out more about waiting list bookings" href="https://www.cunard.com/en-gb/advice-and-policies/waiting-list-booking">waiting list page</a>.

Can I make a waitlist booking / add a waitlist option?

Yes, though the card holder must be present at check-in. The alternative to this is to purchase on board spending money prior to sailing.

Can someone who is not travelling, register their credit card to pay the on board account of someone who is travelling?

For cruises that sail out of Southampton and fly back into the UK, or vice versa a transfer is generally provided from the airport to the ship in Southampton, or vice versa. Cruise Connect have 50 collection and drop-off points throughout the UK which can be found on their website.
You can book a coach transfer unless you have chosen a coach transfer as one of the benefits available at time of booking. In some instances, complimentary coach transfers may be available. This will be notified to you at time of booking. If this is the case then you must ensure that you have made your coach transfer booking with the Cruise Connect at least 35 days prior to departure. 
 
All coaches are equipped with reclining seats, are non smoking and normally have a WC and washroom. In addition, comfort stop(s) are made en route. Coaches also have wheelchair access via a lift or ramp. 
 
Please contact Cruise Connect for pick up point information, booking, or for further details (Telephone:&nbsp;0344 338 8690 calls are charged at local rate plus your telephone company’s network access charge, email: cruiseconnect@intercruises.com).

Can I book a transfer to and from a UK port?

It may not be possible the ship to await your arrival, therefore please ensure you have plenty of time for your journey so that you arrive in time for your suggested embarkation time as stated on your boarding pass.
Should you experience any delay reaching the port of embarkation, please notify the cruise terminal on the appropriate number if you are sailing from Southampton.&nbsp; You can find which terminal your voyage departs from on your boarding pass, or on your booking summary in My Cunard. 
 
 If you are sailing from an overseas port please notify our Customer Contact Centre.

What do I do if I am expecting to arrive late at the terminal?

It may be possible to leave your luggage on board if you are disembarking during the World Voyage for collection in Southampton.
For information on luggage storage, please visit our&nbsp;<a href="/en-gb/the-cunard-experience/white-star-service.html">White Star Luggage Service</a>&nbsp;page.

Can I leave my luggage on board if I am travelling on part of a World Voyage?

All ports are different and some ports require a face to face Immigration Inspection. These will either be conducted on board the ship or ashore, details of this will be provided once you are on board and are subject to operational requirements.
When transferring between two ships on the same day, there will be a transfer for both guests and their luggage. The transhipping guests must be disembarking/embarking on the same date. The transfers will be organised by the ships and you will be notified on board if this transfer is possible and all further details regarding this.
<h3>US Ports.</h3>
All guests must disembark regardless of Nationality and whether they are in-transit or not, to pass through the Immigration and Customs Inspection with CBP (Customs and Border Protection). CBP relates to US cruises only.
The zero count requiring everyone to disembark is a CBP requirement.

If I am sailing on consecutive cruises do I need to disembark the ship for immigration reasons?

Yes, you will need to register your credit or debit card to the desired stateroom at check-in. 

You will be charged for all on board accounts applicable to these staterooms at the end of the voyage.

Can I register my credit or debit card to settle the on board accounts of another party?

If you have paid for an upgrade, you can request another pre-cruise booklet (if eligible to receive a booklet) to be sent, which will contain the luggage labels with your new stateroom number.
If you have received a complimentary upgrade, you will not be able to request new luggage labels; however, you will be able to print new labels from <a href="/en-gb/mycruise/login">My Cunard</a>. 

All luggage must display another form of identification in case of any damaged or missing labels. Any luggage not labelled will not be placed on the conveyor belt.

Will I receive new luggage labels if I upgrade?

The address you will need to send mail for one of the ship's crew or guests are as follows - Crew member or passenger's name (+ cabin number if known) Ship name, i.e. C/O MS Queen Mary 2 Cunard Carnival House 100 Harbour Parade Southampton SO15 1ST All mail should be clearly addressed with a return address on the back of the envelope/package. Please note: we can ONLY pass on letters/cards/documents due to Customs and Security.

How can I send mail to the ship?

Pre-cruise information is&nbsp;sent to the lead guest on each booking approximately one month to one week prior to sailing. 

The booklet will be sent to the lead guest on the booking, as long as there is a complete address in the booking at the time of posting.
Rest assured all information in the booklet will also be emailed to the lead guest, and is accessible on <a href="/en-gb/mycruise/login.html" target="_blank" rel="noopener noreferrer">My Cunard</a> and our <a href="/en-gb/the-cunard-experience/sailing-with-confidence.html" target="_blank" title="Sailing with confidence" rel="noopener noreferrer" aria-label="Sailing with confidence">sailing with confidence web pages</a>.&nbsp;

Does everyone on a booking receive pre-cruise information?

Yes, you can use a different card to the one you used to pay your deposit.

Can I use a different payment card to the one I used to pay my deposit?

Yes, if you are travelling on back to back cruises and you require a transfer between Cunard ships in Southampton we will arrange this for you if it is on the same day. Full details will be provided on board.

Is there a transfer between ships when I am travelling on back to back cruises on different ships?

Our travel partner Avis can assist with car hire.
You can access this and a range of other optional holiday elements including hotel stays and travel insurance via <a href="/en-gb/mycruise/login">My Cunard</a>.
Alternatively, you may contact Avis directly.

How do I arrange car hire?

Yes, please visit <a href="/en-gb/mycruise/login" target="_blank" title="My Cunard">My Cunard</a> where you will be able to update your address by going to your "Personal details". See our '<a href="https://www.cunard.com/en-gb/about-cunard/how-do-i-amend-my-personal-details" title="" target="_self">How do I amend my personal details</a>' page for a step-by-step walkthrough of the process.

Can I change my address online?

Cunard Fare bookings
It is possible to amend your dining option after you have made your booking, providing that there is sufficient availability.
You can amend your dining option by logging onto <a href="/en-gb/mycruise/login.html">My Cunard</a>. Once you have logged in,&nbsp; select 'Your dining choice' on the Booking summary page (beneath the main booking summary information. From there you can select a new dining choice: a different table size, or dining time (where applicable). Once you have decided on a new option please confirm the change by clicking 'Save'.
Alternatively, please call our <a title="Contact Cunard" href="/en-gb/contact-us.html" aria-label="Contact Cunard">Customer Contact Centre</a> (local call charges apply), or contact your travel agent if you have booked via one.
If you amend your dining preference but then decide you would like to go back to your original chosen time, please be aware we cannot guarantee you will not be placed on a waitlist.
Early Saver bookings
In line with the applicable Terms and Conditions, guests booked on an Early Saver fare will have their dining arrangements confirmed on board. Early Saver guests do however have the option of advising us of their preference up to 5 days prior to departure. You may submit your preference via&nbsp;<a href="/en-gb/mycruise/login">My Cunard</a>. Your dining option will be confirmed once on board.
Please note that those on Early Saver fares who have booked into a Queens Grill (grades Q1 to Q7) or Princess Grill (grades P1 &amp; P2) suite need not submit a dining preference as there is a single sitting for dining in the Queens Grill and Princess Grill restaurants.
If you amend your dining preference but then decide you would like to go back to your original chosen time, please be aware we cannot guarantee you will not be placed on a waitlist.
Late Saver Fare and other promotional fares
Please note if you are booked on any other promotional fare you cannot select your dining choice, submit any requests, nor make any amendments once Cunard Line has allocated a dining choice for you, as per the terms and conditions. Full details will be provided once on board.

Can I change my dining time?

To allow for entry/exit stamps and visa stamps, we would recommend that you have at least 10 blank pages in your passport if you are booked for the whole World Voyage.

It is also a good idea to bring along some photocopies of the photograph/personal details page of your passport, as these are necessary for some ports of call.

How many blank pages do I need in my passport for a World Cruise?

Yes, we accept Tesco vouchers on the Cunard Fare only.
<h3>Booking.</h3>
When taking advantage of the Tesco Club Card holiday&nbsp;token offer, bookings must be:
<ul>
<li>Made at least&nbsp;90 days prior to departure</li>
<li>No less than 6&nbsp;nights in duration</li>
<li>Made direct with Cunard Line - please visit our website for contact details.</li>
<li>A Cunard Fare (combinable with fare benefits &amp; current pulse benefits)</li>
<li>Maximum of £810 in tokens can be used</li>
</ul>
Once you have made your booking you will need to post us your Tesco holiday&nbsp;tokens within 3 days. &nbsp;If you have an online code, please provide this at the time of booking.
You must exchange your vouchers for Tesco holiday tokens prior to making your booking. Cunard Line require&nbsp;the holiday&nbsp;token numbers and value at time of booking
Bookings made&nbsp;using Tesco holiday&nbsp;tokens follow our standard Terms and Conditions.
Tesco holiday tokens can only be applied to new bookings and can cover the full amount of the cruise fare including the deposit, however a cash deposit must be taken (via credit card). Once we have received your tokens, we will refund the deposit (if the holiday&nbsp;tokens cover the full balance).
Please note that once vouchers have been exchanged, there is an expiry date when they need to be used by. As the use-by date is governed by Tesco, we would ask that you contact Tesco direct for further details.&nbsp;&nbsp;&nbsp;
Vouchers must be in the name of the person travelling.
<h3>Exclusions.</h3>
Tesco holiday tokens may only be used against the Net fare and may not be used to cover fuel surcharges, optional packages, flights and other additional parts to a holiday
Tesco bookings are not combinable with Early Saver, Saver,&nbsp;any past passenger discount promotions, Thank You For Cruising offers, or Future Cruise Deposits/On board booking benefits.

Do you accept Tesco vouchers?

If you would like to a make a booking for someone else and keep it from them as a surprise, please contact our <a title="Contact Cunard" href="/en-gb/contact-us.html" aria-label="Contact Cunard">Customer Contact Centre</a>&nbsp;on&nbsp;0344 338 8641 (local charges apply), in order to arrange this.

How do I make a surprise booking?

A pre-cruise mailing is the booklet that is provided prior to a cruise which includes&nbsp;information about your Cunard experience, and the things you need to know before you go. All information in the booklet can also be found on <a href="/en-gb/mycruise/login.html" target="_blank" rel="noopener noreferrer">My Cunard</a> and on our <a href="/en-gb/the-cunard-experience/sailing-with-confidence.html" title="Sailing with confidence" aria-label="Sailing with confidence">sailing with confidence web pages</a>. The booklet is sent to lead guests from one month to one week prior to sailing.

What is a pre-cruise mailing, and when is it sent?

<h3>On Board Spending Money</h3>
Your on board account will automatically be credited ready for when you board. 

<h3>Car Parking* &amp;&nbsp;Return Coach Transfers**</h3>
Please&nbsp;see your booking confirmation for further details on how and when to book. &nbsp;
Please note&nbsp;if you book a pre/post cruise stay in a hotel these pre/post cruise days are not covered in the car parking/coach benefit. Complimentary&nbsp;car parking/coach transfers&nbsp;are only applicable to your cruise duration and are subject to availability.
*Complimentary car parking is subject to availability and is offered as an option at the time of booking a cruise on the Cunard Fare promotion (with the exception&nbsp;of Full World Voyages).
**Return coach transfers are available as an option on all Southampton roundtrip cruises of seven nights or more (with the exception&nbsp;of Full World Voyages).
You may find the following question useful -&nbsp;<a href="/en-gb/frequently-asked-questions.All.FAQ162.summary">Do you offer complimentary car parking or coach transfers?</a>

How do I claim my complimentary booking benefits?

Depending on the type of fare you have booked it may be possible to change your cabin.
<h3>Cunard Fare</h3>
For Cunard Fare bookings you can, subject to availability, change your stateroom within the grade you have booked free of charge.
It is also possible to upgrade to a higher stateroom grade/type, subject to availability. This will incur an increase in fare.&nbsp;
Please call our <a title="Contact Cunard" href="/en-gb/contact-us.html" aria-label="Contact Cunard">Customer Contact Centre</a> (local charges apply)&nbsp;or your travel agent, to upgrade your stateroom.&nbsp;
It is not possible to downgrade to a lower stateroom grade/type.
<h3>Early Saver / Late Saver Fare</h3>
If you have booked an Early Saver or Late Saver Fare, it is not possible to change your stateroom once it has been allocated as per the fare terms and conditions.

Can I change my cabin?

Our ships do not offer a vet service and the ship's doctors are unable to assist should your assistance dog be taken ill on board.

Therefore, it is imperative that you consult your vet prior to your cruise for advice to ensure your dog is fit to travel. It may be a good idea to talk to your vet regarding motion sickness.

Is there a vet on board?

To see if you have opted in to create your own personalised eDocs simply log on to <a href="/en-gb/mycruise/login">My Cunard</a> and then select &quot;Your Holiday Information&quot; from the &quot;Travel Documents&quot; menu. If you can select items to print this means that you have opted in to create your own personalised eDocs.
Please note - Late Saver or other promotional fare bookings and bookings made within 21 days of departure will be automatically opted in to create eDocs.

Have I opted in to create my own personalised eDocs?

If a guest lives overseas but has a UK address we can book them directly (as a UK booking).  This must be booked under their UK address and the guest must be made aware that, in the event of a medical landing or emergency, we will only repatriate them to their UK address.
UK Terms and Conditions apply.
However, if a guest lives overseas and does not have a UK address, this must be booked through the international team.
Insurance
The guest must have insurance with the adequate level of medical cover. Most insurance policies will only cover you for medical repatriation to the country you have booked the holiday through (the UK)but they would need to check this with their insurance provider.

Can I make a booking for someone who lives outside the UK?

Yes. You can register a different credit card for each guest, or just use one card for all members in your party. The value of your on board account will be automatically charged to the registered credit card/s at the end of your voyage.

Can I register more than one credit card?

<h3>Will I be charged VAT or similar sales taxes on EU voyages??</h3>
Passengers are advised that during intra-EU cruises (cruises that begin and end in the EU and only call at EU ports), government regulations prohibit the sale of tax and duty-free items.&nbsp; This means that liqueur and tobacco will not be available to purchase (other than in quantities for onboard consumption) and VAT will be added to goods purchased in the shops and boutiques at the appropriate EU rate.&nbsp; Prices displayed in the retail outlets are exclusive of any VAT or similar tax.&nbsp;
<h3>Will I be charged VAT on a UK domestic voyages?</h3>
Passengers are advised that during domestic-UK cruises (cruises that begin and end in the UK and only call at UK ports, including Northern Ireland), government regulations prohibit the sale of tax and duty-free items.&nbsp; This means that liqueur and tobacco will not be available to purchase (other than in quantities for onboard consumption) and VAT will be added to goods purchased in the shops and boutiques at the appropriate UK rate.&nbsp; Prices displayed in the retail outlets are exclusive of any VAT or similar tax.&nbsp;
<h3>Spanish IVA (VAT) on bar and dining charges</h3>
Any drinks purchased in Spanish waters (including the purchase of drinks packages) are subject to Spanish tax (10%*). If a drinks package is purchased outside of Spanish waters but the voyage includes Spanish ports, any drinks included in the package will not be charged any tax. Any drinks outside of&nbsp;the drinks package or drinks that are above the price limit of the package will be charged Spanish tax.
<h3>Can I claim VAT on duty free shopping?</h3>
During domestic UK voyages (that begin and end in the UK and only call at UK ports including Northern Ireland) and Intra-EU voyages (that begin and end in the EU and only call at EU ports) tax regulations require VAT to be paid, VAT will be payable on the following items - purchases in the onboard Retail Outlets, Photo Gallery and Spa/Salon.&nbsp; It does not apply, however, to treatments and services in the Spa/Salon.&nbsp; During the periods where VAT is chargeable, you will be unable to purchase liquor and tobacco products to take home.

Will I be charged sales taxes (VAT) on EU or UK domestic voyages?

Where your voyage includes an embarkation or disembarkation port outside the UK, you will have the option to add economy class flights from/to at least one UK airport to your booking, at additional cost.
If you book flights with Cunard, complimentary transfers are included between the overseas airport and your ship on the day of embarkation/disembarkation.
We also offer flights from a range of UK departure points for an additional supplement. These will be shown on the flights section of your booking summary page - click 'Add a flight' to see options and prices.
Flights are offered subject to airline schedules available at the time of booking and are subject to availability. Please be aware that prices are subject to change. 

<h3>Domestic flights to Southampton</h3>
You can book domestic flights to and from Southampton from a range of UK departure points which include transfers between the airport and port and vice versa. Domestic flight availability varies by departure date and all flights are subject to the latest airline schedules.
Visit <a title="Southampton Airport" href="https://www.southamptonairport.com/" target="_blank">www.southamptonairport.com</a> for domestic flight information.

Where do you fly from?

We can add your airline frequent flyer numbers to your airline booking but you will need to contact Avios directly to advise them of your flight details.
While our airline agreements allow you to collect frequent flyer points, they do restrict you from using any additional incentives, vouchers or discounts towards your flight, including seat upgrades. To find out if your flight qualifies for frequent flyer points please contact your airline.
Should you wish to provide us with your airline specific frequent flyer numbers, please call our <a title="Contact Cunard" href="/en-gb/contact-us.html" aria-label="Contact Cunard">Customer Contact Centre</a> (local call charges apply).

Do you accept frequent flyer numbers and Avios points?

You can find information about your flight:
<ul>
<li>On <a href="/en-gb/mycruise/login" target="_blank" title="My Cunard">My Cunard</a></li>
<li>On your flight confirmation</li>
<li>By&nbsp; contacting your travel agent if you have booked your voyage through one.</li>
</ul>
<h3> 
Flight Confirmations</h3>
A flight confirmation should be sent to you if booked direct or to your travel agent via email when your flights are confirmed. If you are travelling on one of our dedicated charter flights you should receive this from 180 days prior to your departure, and if you are travelling on a scheduled flight you should receive this from 300 days prior to departure.&nbsp;
If you make any changes, such as upgrading your flight, a new confirmation will be issued straight away and you should receive this via email the following day. At this stage information will also be available via <a href="/en-gb/mycruise/login">My Cunard</a> on the itinerary pages.
<h3>Secure Passenger Data</h3>
We are required to provide airlines with Secure Flight Passenger Data for guests&nbsp;with air travel as part of their booking. This is applicable&nbsp;for flights into, out of, within and over the United States of America and all information is collected by the&nbsp;TSA (Transport Security Administration). The information required is full names of all guests as they appear on their passport (including middle names), date of birth and gender.
Secure Flight is a behind-the-scenes program that enhances the security of domestic and international commercial air travel through the use of improved watch list matching. By collecting additional guest data it improves the travel experience for all airline guests, including those who have been misidentified in the past.
Viewing flight details on My Cunard
Please log in to My Cunard, then click on the ‘Flights’ tab. From here you will be presented with your flight details and when available a button to proceed to the flight seat booker.

Where can I find information about my flight?

Yes. To pre-book alternative dining for your voyage, simply log in to <a href="/en-gb/mycruise/login">My Cunard</a> using your booking reference. You will be able to choose the venue, and the date and time that you wish to dine.

Can I pre purchase alternative dining for all cruise durations?

Yes, for events such as:
<ul>
<li>Parties e.g. birthday celebration, wedding anniversary</li>
<li>Meetings e.g. masonic and cruise community</li>
</ul>
There is no charge to book a room, however any food and beverage requests will be charged to the on board account of the person arranging the cocktail party.
If you wish to arrange an event please speak to a member of our contact our&nbsp;<a title="Contact Cunard" href="/en-gb/contact-us.html" aria-label="Contact Cunard">Customer Contact Centre</a> (local call charges apply).
Enquiries for day usage will be discussed on a case by case basis. Please be aware, we are usually unable to accommodate functions for large groups on our 2 night voyages, please check with our Customer Contact Centre before booking.

Can I hire a room for a private function?

During your time on board, you’re certain to receive our famous White Star service from all of our crew. Additionally, there are many more people behind the scenes supporting those who look after you directly. For your convenience, a hotel charge will be automatically added to your on board account.This charge, which varies for Grill Suite and Britannia Stateroom guests, will be shared amongst those crew members who helped provide and support your holiday experience, including the accommodation staff, stateroom stewards, and others. You can amend these charges any way you wish by contacting the Purser’s Office once on board.For all bar and wine purchases, a 18% service charge is added to your account and this is shared amongst the beverage staff. For spa and salon services, a 18% salon service charge is passed directly to the crew member who has looked after you. This charge is also automatically added to your on board account.Naturally, you are free to tip any member of the crew over and above these amounts, at your discretion.

What type of service will I receive and how is it rewarded?

At most ports of call we operate a shuttle bus service. Shuttle bus availability, along with distances to the main towns/ destinations will be provided to you once you are on board. 

Please note, any shuttle bus service provided is complimentary to Queens Grill and&nbsp;Princess Grill guests, and guests benefiting from the Cunard Fare. Those guests booked on Early Saver, Late Saver and other promotional fares will be charged for using this service. Your voyage card will be scanned as you board the shuttle bus. If charges apply, they will be added to your on board account.
For adults and children aged 13 or over, a small fee of US$10 per person each way will be charged. For children aged 3-12 the charge is US$3 per person each way.&nbsp;There is no charge for children aged two or under. Prices are subject to change.
In some ports it may be compulsory for a shuttle bus to be used to exit the port due to health and safety reasons. In these instances, these will be supplied complimentary for all guests and all guests will be notified on board.

Do you offer shuttle services at ports of call?

<h3>On Board.</h3>
On your final night on board you will be asked to pack your luggage and leave it outside your stateroom.
We recommend that you do not pack valuables, fragile items and medication. Your luggage will be taken from outside your stateroom and will be waiting for you to identify and reclaim in the cruise terminal.
For fly cruises, your luggage will be transferred to the airport (if you have flights booked with us).
<h3>In the Cruise Terminal.</h3>
<h4>Arriving into Southampton.</h4>
Your luggage will then be transferred ashore and will be placed in deck order making it easy to locate. There will be porters available to assist you and there will also be trolleys for you to use.
<h3>When travelling on a back-to-back voyage.</h3>
We would ask you to place all small loose items in your suitcase/bags and leave your clothing hanging on the hangers. Our Assistant Housekeeper would then transfer all your belongings/clothing to your new cabin.
<h3>Fly-Cruises.</h3>
If you are travelling on one of our fly-cruises, please visit the specific question under Flights.

What happens to my luggage at the end of the cruise?

1. If you are still in the cruise terminal:
Your first step should be to seek assistance from staff in the luggage hall. If they cannot locate your luggage, please proceed to the luggage enquiries office (within the hall) to complete a missing luggage report before you leave.
2. If you have already left the terminal:
If you believe your luggage was left on board or at the Southampton cruise terminal, please contact&nbsp;The Baggage Handling Company&nbsp;directly at&nbsp;<a href="https://www.google.com/url?sa=E&amp;q=mailto%3Ainfo%40thebaggagehandlingcompany.com">info@thebaggagehandlingcompany.com</a>.
For other specific luggage enquiries:
<ul>
<li>If you have mistakenly taken the wrong luggage from Southampton terminal:&nbsp;Please also contact The Baggage Handling Company at the email above.</li>
<li>For missing luggage at all other terminals:&nbsp;Please contact Cunard directly on one of the telephone numbers below (local call charges apply):<ul>
<li>UK: +44 0344 338 8641</li>
<li>USA: +1 800 728 6273</li>
<li>Australia: +61 13 24 41</li>
<li>Germany: +49 040 415 33 555</li>
</ul>
</li>
</ul>
<ul>
<li>If you used our White Star Luggage Service:&nbsp;Please contact our partner, Luggage Forward, directly on one of the following numbers:<ul>
<li>USA or other: +1 920 231 5114</li>
<li>UK: +44 (0)33 0808 1294</li>
</ul>
</li>
</ul>

What should I do if my luggage is missing?

Complimentary internet credit, redeemable against our on board Wi-Fi plans, is granted to our Gold, Platinum and Diamond World Club members.
The amount of credit is based on your membership level.
For more information on our internet offering, including full details regarding complimentary internet credits and how to use the internet on board, please&nbsp;visit our&nbsp;<a href="/en-gb/the-cunard-experience/staying-connected.html">Staying Connected page</a>.
For more information about Cunard World Club benefits, visit our&nbsp;<a href="/en-gb/cunard-world-club.html">Cunard World Club page</a>.

Do I receive complimentary internet whilst I am on board?

Please <a title="Shareholder information" href="/en-gb/advice-and-policies/shareholder-information.html" aria-label="Shareholder information">visit our webpage on shareholder benefits</a> to find out what benefits are available and how to claim.

Where can I find more information about shareholder benefits?

You can book a new voyage on board any of our ships by making an appointment with one of our Voyage Sales Specialists. Visit the Purser's Office to make your appointment.
<h3>Complimentary money to spend on board</h3>
If you book a Cunard Fare or Early Saver Fare, the first&nbsp;two guests on each booking will receive complimentary on board spending money. The amount will vary, depending on the length of the voyage and the type of stateroom booked.
All amounts are in US Dollars.
Sailings of 6-9 nights 
 
Queens Grill and Princess Grill: $200 per person 
Britannia Balcony and Britannia Club: $150 per person 
Britannia Inside and Oceanview: $100 per person
Sailings of 10-24 nights
Queens Grill and Princess Grill: $400 per person 
Britannia Balcony and Britannia Club:&nbsp;$300 per person 
Britannia Inside and Oceanview: $200 per person
Sailings of 25 or more nights
All categories: 3% saving on your cruise fare
The above benefits are not available when booking a Late Saver or any other promotional fare.
<h3>Transfers</h3>
If you&nbsp;opt to transfer your booking, then your on board booking benefits will also carry over. Please note, the value of your on board spending money may change as this is influenced by the duration of your new voyage booking.

Can I book on board and what are the benefits?

Yes, it is still possible to book a hotel if you have not booked a flight with your voyage. Transfers are not included but would also be available.
You can book airport hotels through Holiday Extras in My Cunard. Once you have made a booking, Holiday Extras will email a booking confirmation confirming the hotel details, directions, dates and times booked.
Please contact our&nbsp;<a title="Contact Cunard" href="/en-gb/contact-us.html" aria-label="Contact Cunard">Customer Contact Centre</a>&nbsp;(local charges apply), to add a hotel stay to your booking.

Can I purchase a Hotel Package if I am cruise only?

If your shore excursion is delayed ashore, the ship will not leave without you, therefore by taking an excursion through Cunard Line you can simply sit back, relax and enjoy your surroundings without clock watching. If you are ashore independently, the ship cannot necessarily wait for you so you should be aware of the time the ship leaves and give yourself plenty of time to get back.

What happens if the tour bus is late back to the ship?

If you do not complete payment within 2 hours of adding a shore excursion to your shopping basket, the excursion will be put back on general sale and will disappear from your basket. You will be able to see a list of your last 5 expired items below your shopping basket to enable you to quickly re-check availability for a previously selected shore excursion.

Why has my shore excursion disappeared from my shopping basket?

You may cancel or amend the majority of reserved excursions at no cost online through <a href="/en-gb/mycruise/login.html" title="Link to My Cunard log in page" aria-label="Link to My Cunard log in page">My Cunard</a> up to 3 days in advance of sailing. There may, however, be shore excursions that are non-refundable or incur a cancellation penalty or have an earlier cancellation deadline; details of this will be contained in the tour description.
This question may also be useful: <a href="/en-gb/frequently-asked-questions.All.FAQ259.summary">What are the shore excursion terms and conditions?</a>

Is there a cancellation charge for shore excursions?

The terms and conditions for Shore Experiences are available&nbsp;<a href="/en-gb/my-cunard-tcs.html#shoreexperiences" target="_blank" rel="noopener noreferrer">here</a>.

What are the shore excursions terms and conditions?

Yes, you will find a small refrigerator in all grades of stateroom on board and are normally below four degrees Celsius.
The dimensions of the fridges are approximately:
Width 34cm 
Height 45cm 
Depth 25cm
Please note, some exceptions may apply on dimensions.

Is there a fridge in my stateroom?

Both UK 3 pin and US 2 pin sockets are used on board. You will find a three pin socket next to a two pin socket. The standard electrical supply in the United Kingdom is 50Hz (cycles) and 240V. The supply on board all the ship's are 220V / 110V / 60Hz.

What type of plug sockets / voltage are used on board and where are they located?

The International Maritime Organisation (IMO) provides the regulatory framework for the safe carriage of all guests and crew on board our ships. All furniture holds the appropriate IMO Fire Rating Certificate as required of ships at sea. Therefore for safety reasons, guests are not permitted to bring any of their own items of furniture on board unless it has the approved IMO certificate. Examples of furniture would include, arm chairs, mattress and mattress toppers. Our recommended supplier <a title="Mobility at Sea" href="http://www.mobilityatsea.co.uk/">Mobility at Sea</a> offer a variety of compliant mobility equipment available for hire.

Can I take my own furniture or bedding on board?

In some instances, we may be able to assign you to a higher-category stateroom within the same type (e.g. Inside or Balcony) or to a type above at no additional cost. Keep in mind that a change in stateroom assignment is not guaranteed. Also, any reassigned stateroom may be located on a different part of the deck or on a lower deck than the stateroom you originally chose. 
Please select 'No' if you have a specific stateroom requirement, such as a mid-ship location. We also recommend that if you're travelling within a group travelling in either Britannia Club or Grills Suites, and wish to dine together then you should opt out of upgrades. Once your upgraded room has been allocated you will not be able to change it.

Can I upgrade my stateroom?

Illuminations, found on deck 3 is a movie theatre / auditorium used for Cunard Insights and cinematic programmes.
There are 473 seats plus 10 additional seats on curved sofas and 15 seats on the upper and lower level for disabled guests.
The theatre converts into the only Illuminations theatre at sea, which seats 150 guests, which shows approximately 4 times per sea day. Details will be advertised in the Daily Programme. The illuminations dome allows the showing of high tech programmes, including astronomy shows and virtual reality movies. 
Tickets must be collected from Cunard ConneXions and are limited to 150.
With the dome retracted, Illuminations is also used as a movie theatre, showing matinee and evening performances.

What is Illuminations on Queen Mary 2?

Queen Mary 2 and Queen Victoria
Yes, gentlemen can hire tuxedos including shirts, trousers and dinner jackets on board from the shops.
Tuxedo packages range from $90 for one night up to $250 for 5 nights.
We do not currently offer a hire service for ladies formal wear on board, however a range of woman's evening wear is available to purchase from our on board shops.&nbsp;
Queen Elizabeth
Yes, gentlemen can hire tuxedos (trousers and dinner jackets) on board from the shops.
Tuxedo packages range from $130 for one night up to $250 for 5 nights.
We do not currently offer a hire service for ladies formal wear on board, however a range of woman's evening wear is available to purchase from our on board shops.&nbsp;

Can I hire formal wear?

National and religious dress including headdresses are allowed on board. Depending on the amount of the face covered by the headdress, guests may be asked to unveil for a security photo at check in and passing through security check points ashore and on board during the voyage. Some items of national dress such as ceremonial blades or swords are not permitted and guests should check our list of prohibited items.

Can I wear national or religious dress on board?

Whilst we are unable to put a limit on any on board account prior to boarding, you are able to set a limit on any account by visiting Reception once on board.
You may set a daily or total limit and once the limit has reached, no further spending will be allowed on the card until the limit amount is changed or cleared.

Can I put a spending limit on my on board account?

Wedding spa treatments can be booked at the time of planning your wedding. These will be added to your on board account once on board.
All additional spa services can be booked from a year before your departure date via&nbsp;<a href="/en-gb/mycruise/login">My Cunard</a>.&nbsp;These services are paid for at the time of booking. Simply log in with your voyage booking reference.

How do I book wedding spa treatments?

The fruit cake is covered with a layer of white icing and contains marzipan. The message will be iced on the cake in an additional colour.
To view more gifts, see our <a title="Gifts" href="/en-gb/activity-types/celebrations/gifting.html" aria-label="Gifts">Gifts page</a>.

Is the fruit cake completely covered with icing, or is it the message that is iced only?

If you are to cancel your booking up to 72 hours prior to departure, any pre-booked gifts or purchases made via My Cunard will be refunded automatically (unless specified otherwise within our terms and conditions).
To cancel your booking, please contact our Customer Contact Centre (please visit our website for contact details) or speak to your travel agent.

If I have cancelled my cruise booking will my gift(s), package(s) and shore excursion(s) be refunded?

Yes, the daily programme is issued in English as standard however our French, German and Spanish guests will automatically receive this in their home language. The daily programme keeps you up to date on what is happening on board including where and when shore excursions are departing from, opening times for the bars and restaurants, the entertainment for the day/night and much more. Please note you are unable to place a personal message in the daily programme.

Can I receive the daily activity programme in a different language?

Yes, we carry life jackets for all ages.

Do you carry life jackets for adults, children and infants?

A number of facilities will be available to you when you embark the ship, for example, some restaurants, cafes, pools, the library, and some bars will be open.
Because of legal and tax reasons, the casino, shops and spa will remain closed until we are 12 miles from port.

What facilities will be available when I embark the ship?

A range of sporting activities are available including:
<ul>
<li>Table Tennis (All ships)</li>
<li>Paddle tennis (The paddle tennis court is approximately 7m x 13m) (All ships)</li>
<li>Shuffleboard (All ships)</li>
<li>Quoits (All ships)</li>
<li>Golf (Chipping, putting &amp; target nets) (All ships)</li>
<li>Hooplah (All ships)</li>
<li>Darts (All ships)</li>
<li>Baggo (Queen Victoria &amp; Queen Mary 2)</li>
<li>Croquet (Queen Elizabeth)</li>
<li>Short Mat Bowls (Queen Elizabeth)</li>
</ul>
Sports equipment is provided free of charge and are available at their locations between 9am and 5pm. Organised tournaments and social play get together are advertised in the Daily Programme

What other sporting activities are available on board?

Please visit - <a href="https://www.gov.uk/permission-take-child-abroad">https://www.gov.uk/permission-take-child-abroad</a> for up to date information.

Frequently asked questions