Frequently asked questions.

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There are some excellent vantage points around Southampton which are recommended for witnessing our ships coming into, or leaving the port.

These include: Weston Shore, Hythe Marina (the Itchen bridge) and Calshot Castle (at the mouth of Southampton Water) – For departures from all terminals.

Mayflower Park or Town Quay – For departures from Mayflower and City Cruise Terminals.

Dock Head or Weston Beach – For departures from Queen Elizabeth II terminal.

The best areas to catch sightings of the ships from the Isle of Wight are Cowes seafront and Ryde Esplanade.

After you have taken your luggage from your car (or alternative transport), porters will assist you in placing your luggage onto conveyor belts which will take your luggage into the terminal before being loaded on to the ship. Suit carriers should be taken as hand luggage as we are unable to accept them through the baggage pods.

All your luggage (except hand luggage) will be delivered to your stateroom and placed outside your stateroom door as soon as possible. Please ensure you have attached your Cunard luggage label to each item. Personalised luggage labels are also recommended but not essential.

Your passport and any valuables or medication should be kept in your possession.

Terminal addresses are:

Ocean Cruise Terminal (approximately 1 mile from railway and coach stations, 5 miles from Southampton airport)

Berth 46/7
Cunard Way
Dock Gate 4, Eastern Docks
Southampton
Hampshire
SO14 3QN

Mayflower Cruise Terminal(approximately half mile from railway and coach stations, 5 miles from Southampton airport).

Berth 106
Herbert Walker Avenue,
Dock Gate 10, Western Docks
Southampton
Hampshire
SO15 1HJ

City Cruise Terminal(approximately half a mile from railway and coach stations, 5 miles from Southampton airport)

Solent Road
Dock gate 8 / 10, Western Docks
Southampton
Hampshire
SO15 1BS

Queen Elizabeth II Terminal(accessed via Dock Gate 4. Approximately 1 mile from railway and coach stations, 5 miles from Southampton airport)

Test Road
Berth 38/39
Dock Gate 4, Eastern Docks
Southampton
Hampshire
SO14 3GG

Your check in time is stated on your ticket and you should aim to check in as close as possible to that time.

We stagger check in for all guests to ease congestion at the terminal and surrounding roads, however unavoidable circumstances sometimes happen and you may find that you are at the terminal earlier or later than your stated check in time.

Whilst arriving early is not an issue as there is seating and refreshment areas at the terminals (however please be aware that check in and luggage processing will not start until 11am), arriving later than planned may be a problem, depending on how late you are.

All guests must be on board at least an hour before the cruise departs.

If there is no availability on your preferred cruise, you may, where available make a waitlist booking.

You may waitlist for more than one grade of stateroom and you may also add a waitlist for a particular grade of cabin if you have a confirmed booking (for example, if you have booked an inside stateroom and would have preferred an outside stateroom but there was no availability at the time you booked).

Should a stateroom become available, we will contact you to offer the stateroom by email no later than two weeks prior to departure. If a cabin becomes available after this time, we will contact you by telephone. The fare will be confirmed to you when you call to accept the waitlist offer.

Please note that waitlist offers have an expiry date. This will be communicated to you by email at time of offering.

To make a waitlist booking please call our Customer Contact Centre, please visit our website for contact details.

Different stateroom types are given codes to distinguish them from each other. The first letter of the grade refers to the stateroom type, the second to signify their location on the ship.

The codes for the stateroom types are as follows:

Queen Grill - Q
Princess Grill - P
Club Balcony - A
Balcony - B
Obstructed Balcony - C or D
Oceanview - E
Obstructed Oceanview - F
Deluxe Inside - G
Atrium View Inside - H
Inside - I
Single Inside - K or L

This should then be combined with the location code, deck height and ship location:

A, Mid, Midships
B, Mid, Mid-aft or Mid-forward
B, Upper or Lower, Midships
C, Upper or Lower, Mid-aft or Mid-forward
D, Mid, Aft
E, Upper or Lower, Aft
E, Mid, Forward
F, Upper or Lower, Forward

Neither of the letters in any code will relate to a specific deck. There are some exceptions to the above rules, and staterooms with a metal fronted balcony are coded as BU, BV, BY or BZ. Queens Grill and Princess Grill suites also sit outside this coding and a graded as Q1 to Q7 (Queens Grill) or P1 or P2 (Princess Grill).

From time to time it may be necessary for us to cancel a shore excursion due to operational reasons or if the port has been removed from the itinerary.

Whilst this is regrettable, it is unfortunately unavoidable. If you have pre-booked and paid for an excursion that has been cancelled, we will automatically refund the full amount to the card on which you made the purchase within five working days.

Please note once your refund has been completed your card company may hold the refund for a period of time, please speak to your card company first should your refund take longer than seven working days.

If you have booked a shore excursion on board, which would be charged to your on board account, we will amend your on board account to reflect the cancellation and no charges will be applied.

If we are able to operate a different excursion you will be advised.

If you have any queries regarding a cancelled shore excursion please contact our Customer Contact Centre on 0344 338 8650 (local call charges apply).

An electronic confirmation will be sent by e-mail.

The confirmation is usually received a few minutes after the request is processed however, some requests may take longer to be approved.

The request and approval are linked to your passport. You will need to travel with the passport you used to apply for your eTA.

It would be preferable to have printed version of eTA confirmation upon arrival to Canada.

More details and application process can be found at http://www.cic.gc.ca/english/visit/visas.asp

An ESTA authorization is generally valid for two years. This means that as long as you have received an ESTA authorization to travel, you do not have to re-apply for two years. You may update your travel information; however this information is optional and is not required.

You must, however, ensure you take a printed copy of the document with you each time you travel as it contains your ESTA number, which may be needed for reference purposes.

A passport is required for all of our voyage itineraries. This is a requirement of the countries that you will visit on your holiday. You will not be able to embark the ship without a passport.

Some countries will also require you to hold a visa to enter their country. Some countries will require you to obtain a visa in advance of your cruise and others may issue a visa upon arrival.

Travelling to the United States of America

The requirements changed on 1st April 2016 therefore you cannot enter the US without an electronic passport. If your passport was issued after October 2006, it should have an electronic chip. Even if your ESTA was previously valid, it will now be invalid from the 1st April following this change if you do not hold an electronic passport.

If you are travelling to the United States, a United States Territory (St. Thomas, San Juan and Hawaii) or your flight involves a fuel stop in the United States, you must obtain an Electronic System for Travel Authorization (ESTA) approval at least 72 hours prior to arrival. In addition there is a requirement to be in possession of a biometric passport (or E-Passport) when travelling to the USA under the Visa Waiver Programme (VWP).

Please be advised that the United States have set the fee for an ESTA at USD$14.00 per person, however this is subject to change.

Applications for ESTA can be applied for at https://esta.cbp.dhs.gov. Alternatively you can contact our visa supplier, CIBT on telephone on 0207 620 6998.

If you are a non-British citizen passport holder, be sure to check entry requirements for the United States with the United States Embassy. Once your ESTA is authorised this is valid for 2 years. For British Subject passport holders, you must obtain a full US visa.

Taking a printed copy

Kindly present at check-in, a copy of your ESTA confirmation as evidence for Immigration purposes. Please ensure the information on your ESTA confirmation matches your passport information. In addition there is a requirement to be in possession of a biometric passport (or E-Passport) when travelling to the USA under the Visa Waiver Programme (VWP).

Please note, you will be unable to enter the USA under the VWP unless you have obtained an ESTA prior to travel.

Important - you must be in possession of your ESTA prior to boarding the vessel.

Full details regarding ESTA applications can be found by following this link https://esta.cbp.dhs.gov/esta/

You can apply for an ESTA directly online (https://esta.cbp.dhs.gov/esta/) . Please note that there is currently a charge of $14 per person for an ESTA, however this amount is subject to change at any time.

You can also arrange an ESTA through CIBT Visa Services if you call 0207 620 6998.

Please note that additional charges will apply - please contact CIBT Visa Services directly for further information.

If you have any other queries, please contact ESTAsupport@dhs.gov.uk

Please also note that an ESTA must be obtained more than 72 hours before departure.

If you are applying for a late visa or are having problems with your application, please contact the US Embassy as below:

24 Grosvenor Square
London
W1A 1AE

Switchboard : [44] (0)20 7499 9000

Please ensure the information on your ESTA confirmation matches your passport information.

In addition there is a requirement to be in possession of a biometric passport (or E-Passport shown below) when travelling to the USA under the Visa Waiver Programme (VWP).

For cruises which sail out of Southampton and fly back into the UK, or vice versa a transfer is generally provided from the airport to the ship in Southampton, or vice versa.

For all other cruises, you can book a coach transfer unless you have chosen a coach transfer as one of the benefits* available at time of booking.

Please contact Cruise Connect for pick up point information, booking or for further details
(Telephone: 0845 052 0537 Calls cost 3.19p per minute plus your telephone company’s network access charge

Email: cruiseconnect@intercruises.com)

*In some instances, complimentary coach transfers may be available. This will be notified to you at time of booking. If this is the case then you must ensure that you have made your coach transfer booking with the Cruise Connect at least 35 days prior to departure.

Due to security reasons it is not possible to leave your luggage on board.

It is possible however to have your luggage delivered to the ship or transported from the ship to your home if you are travelling on part of a world voyage.

This is organised by White Star Luggage Services. White Star Luggage Services operate this service in conjunction with courier companies such as DHL.

Please contact White Star Luggage directly on freephone: 0800 051 6414 for prices and availability during the hours of 2.00pm and 1.00am GMT (due to US time difference).

Cunard's White Star Luggage Service™ is the perfect alternative to transporting your luggage through airport congestion and customs. It's also a wonderful option for those who choose to extend their travels pre or post voyage. White Star Luggage Service is provided by Luggage Forward® For rates, contact White Star Luggage Service in the U.S. or any other location call +1 920 231 5114, from the UK call +44 2033 754769, or visit luggageforward.com/book/cunard. White Star Luggage representatives are available 24 hours to assist you.

Service is available for voyages embarking and disembarking in the following ports:
ATHENS (DEBARK ONLY)
AUCKLAND
COPENHAGEN
DUBAI
FT. LAUDERDALE
HAMBURG
HONG KONG
LOS ANGELES
NEW YORK
ROME
SFO
SINGAPORE
SOUTHAMPTON
SYDNEY
VENICE

Shipments

Shipments are limited to the shipping of luggage containing personal clothing. Items such as toiletries, cosmetics, medication, vitamins, electronics and jewelry are prohibited. Keep these items in hand baggage and carry them personally. Garment bags are acceptable for shipment of clothing provided they fold in half, remain secured in that position, and resemble a piece of freestanding luggage.

Restrictions

Individual shipments may not exceed 108 inches per piece for combined length, width, and height. Weight may not exceed 150 pounds per piece. Should an individual shipment exceed the number of total inches or weight, additional fees will apply and we cannot guarantee timely delivery of shipment. Goods or items purchased during your travels may not be shipped via White Star Luggage as they could be subject to duties and taxes. Any duties and taxes assessed by customs will be billed to you. Items such as cologne, perfume, lighters are prohibited as they are considered combustible. Shipments may not be locked as they are subject to inspection. A complete list of items that cannot be shipped will be supplied, along with terms and conditions, upon reserving this service.

Shipment Value Protection

Basic Value Protection is included in standard rates up to $2,000 per piece

Additional Value Protection may be purchased for $10.00 per additional $1,000 of coverage per piece

Cunard Line will not be responsible for any damage to or loss of luggage or contents. (The Courier) will not be held responsible for damage to guest's luggage (as it is considered the shipping container), loss of or damage to camera or electronic equipment, jewelry, cash, or other similarly fragile and valuable items. Valuable and fragile items should always be hand carried. When shipping valuable sports equipment, we strongly suggest purchasing additional Shipment Value Protection. While an itemized contents list is required for international shipments, we recommend that you prepare an itemized list for domestic shipments as well.

Claims

Any claims for loss or damage pertaining to covered items must be reported immediately to White Star Luggage, who will initiate the claim.

Claims must be submitted per the following schedule:

DHL Shipments - 30 days from the date of pick-up

Federal Express Shipments - 21 days from the date of delivery

Cancellation Policy

Cancellation fees are as follows:

60 Days prior to sailing to scheduled pick-up date $25.00

Once luggage has been picked up on 100% of total charges

When requesting rates or reserving service, please be prepared to provide us with the following information:

Booking Number
Pre-cruise pick-up address and phone number
Post-Cruise ship to address and phone number
Number of pieces to be shipped
Estimated weight of each piece
Declared value of each piece
Credit Card for payment

How the Program Works

Once the reservation has been booked, we will provide you with the scheduled pick-up date for your luggage based on your cruise destination.

Prior to your scheduled pick-up date, we will mail you a packet containing the following items:

Airway bills for each piece of luggage to be shipped

Sturdy airway bill holders and ties for each piece

Customs forms to be completed for International shipments (International shipments also require a copy of your passport to accompany completed customs forms)

A return envelope for shipping copies of customs forms back to Cunard

Detailed shipping instructions

Interior Luggage Insert

Pre-cruise shipments will be picked up as scheduled and delivered to your stateroom on your day of embarkation.

For post-cruise shipments, you will be instructed to follow standard disembarkation procedures, which requires you to proceed through immigration and customs formalities. A drop-off area for White Star Luggage will be located just outside the customs area. You will receive specific instructions onboard regarding your disembarkation and specific drop-off location, as this may vary from port to port.

Cruise Connect Coach Transfers

If your holiday is departing from and / or returning to Southampton, return coach services from departure points across the UK, direct to the cruise terminal.

In some instances, complimentary coach transfers may be available. This will be notified to you at time of booking. If this is the case then you must ensure that you have made your coach transfer booking with Coach Connect at least 35 days prior to departure.

UK Collection/Drop-off Points

Cruise Connect have 50 collection and drop-off points throughout the UK which can can be found on their website.

Coach Facilities

All coaches are equipped with reclining seats, are non smoking and normally have a WC and washroom. In addition, comfort stop(s) are made en route. Coaches also have wheelchair access via a lift or ramp. Please note that Cruise Connect may require your wheelchair to be dismantled and stored in the luggage compartment depending on your wheelchair type.

Please contact Cruise Connect to book and for further information. (Telephone: 0843 374 2246 Calls cost 3p per minute plus your telephone company’s network access charge) Email: cunard@intercruises.com and quote your booking reference number.

All ports are different and some ports require a face to face Immigration Inspection. These will either be conducted on-board the ship or ashore, details of this will be provided once you are on board and are subject to operational requirements.

When transferring between two ships on the same day, there will be a transfer for both guests and their luggage. The transhipping guests must be disembarking/embarking on the same date. The transfers will be organised by the ships and you will be notified on board if this transfer is possible and all further details regarding this.

US Ports

All guests must disembark regardless of Nationality and whether they are In-transit or not, to pass through the Immigration and Customs Inspection with CBP (Customs and Border Protection). CBP relates to US cruises only.

The zero count requiring everyone to disembark is a CBP requirement.

Cunard Grills guests and Cunard Platinum / Diamond World Club members will receive priority check-in and embarkation in New York and Southampton.

Priority embarkation is available to our Platinum and Diamond World Club members for voyages departing from New York or Southampton where operationally possible.

Priority disembarkation is also available to those in Queens Grill and Princess Grill suites.

If you have paid for an upgrade, you can request for a another pre-cruise booklet to sent which will contain the luggage labels with the new cabin number. If you have received a complimentary upgrade, you will not be able to request new luggage labels; however, you will be able to print new labels from the Voyage Personaliser after 24 hours, but not within 72 hours of sailing since the Voyage Personaliser is shut off to the voyage within this period. luggage must display another form of identification in case of any damaged or missing labels. Any luggage not labelled will not be placed on the conveyor belt.

For guests booking a cruise on the Cunard Fare promotion, where available, complimentary car parking or coach transfers are one of the benefits available to choose from at time of booking.

Car Parking

Car parking in a secure car park (one space per booking) is available on all Southampton roundtrip cruises of seven nights or more (with the exception of 2018/18 Exotic Cruises and Full World Voyages). Please let us know at the time of booking if you wish to use this service and then you will need to contact the Cruise and Passenger Services (CPS) on 0345 071 3939 or online no later than 35 days prior to departure.

Airport Parking

Airport parking is available for 2016 return fly-cruises of seven nights or more (with the exception of 2017 Exotic Cruises and Full World Voyages). Airport parking is off site parking at the relevant airport (one space per booking) for the duration of your holiday, with transfers between the car park and the airport terminal. Please let us know at the time of booking if you wish to use this service and then contact Airport Parking and Hotels Ltd (APH -the operator) direct by calling 0844 871 7561 (Calls cost 5p per minute plus your telephone company’s network access charge), quoting your cruise booking reference number, no less than 35 days in advance of your departure. Amendments to car details can be made up to 48 hours prior to departure day at no additional cost.

In most cases airport transfers operate every 10 to 15 minutes, however some will operate on a demand basis. Guests must check with APH and arrive with plenty of time to park their car before checking in for their flight. If you wish to cancel your booking you can do so up to 48 hours before departure, but please ensure you notify both Cunard Line and APH. Please note airport parking is not applicable to post World Voyage 2017/2018 cruises.

Coach Transfers

Return coach transfers available on all Southampton roundtrip cruises of seven nights or more (with the exception of 2017/18 Exotic Cruises and Full World Voyages).

Coach transfers are available to all guests on the booking. Please let us know at the time of booking if you wish to use this service and then contact Intercruises on 0843 374 2246 (calls cost 3.19p per minute plus your telephone company’s network access charge) no later than 30 days prior to departure.

Transatlantic fly cruises differ from above. Please speak with our Customer Contact Centre on 0344 338 8650 (local charges apply), or your local Travel Agent.

Pre-printed luggage labels will be included in your pre-voyage mailing booklet which will be sent to U.K guests approximately 4 weeks prior to departure as long you have not opted to create your own e-brochure.

If you have elected to create your personalised e-brochure these can be downloaded from the Travel Documents section on Voyage Personaliser approximately 40 days prior to sailing.

Luggage labels will only be available once your cabin number has been allocated, once your cabin has been allocated an email will be sent to all guests on the booking with an email address to advise luggage labels are available to print.

Please note: All luggage must display another form of identification encase of any damage or missing labels. Any luggage not labelled will not be placed on the conveyor belt.

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Whilst trying to make your payment an error has occurred. Please try again. If you continue to experience problems completing your payment please contact us on 0344 338 8633 where someone can assist you.

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We cannot find a booking with the booking reference you have supplied. Please try again. If you continue to experience problems with your booking reference please contact us on 0344 338 8633 where someone can assist you.

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Yes, we do allow complete name changes on bookings up to 4 days before departure. Full details can be found in our booking terms and conditions. An administration fee of approximately £20 will be charged per name change, other fees may also apply, such as airline and/or hotel charges if applicable.

If you need to make a name change and you have booked with a Travel Agent, you must contact them to discuss these changes. If you have booked direct, please contact our Customer Contact Centre on 0344 338 8650 (local charges apply).

Bookings with flights

If you have flights included in your booking and require a name change we need to know about this as soon as possible. If you have booked with a Travel Agent, you must contact them to discuss these changes. If you have booked direct, please contact ou Customer Contact Centre on 03453 550 300 (local charges apply).

Any amendments to your booking may incur additional charges.

It may be possible to change your booking to take advantage of the latest promotion. Please be aware depending on the fare you have booked it may not be possible on your new booking to secure the same benefits and terms and conditions as on your previous booking.

If you are happy with the alternative promotion you can either:

Cancel & rebook the same cruise under the standard terms and conditions

Transfer your booking to a new cruise under the standard terms and conditions

By calling our Customer Contact Centre on 0344 338 8650 (local charges apply), or your travel agent.

A £20 admin fee would be charged when you are changing one of the names on a booking. This needs to be paid at the time that you make the change and is non refundable.

One admin fee of £100 per stateroom would be charged if you were to transfer a booking. In addition to this admin fee, the transfer must fit in with the other transfer criteria. Again, this must be paid at the time of the transfer and is non refundable.

For full details, please contact our Customer Contact Centre on 0344 338 8650 (local charges apply).

Once you’ve decided on the voyage and type of accommodation that’s right for you, making a booking couldn’t be more straightforward. Simply book online, call the Cunard Customer Contact Centre on 0344 338 8650 (local charges apply), or contact your travel agent.

When booking, please make sure you have the following information:

Ship & Departure Date
Cabin Details - cabin type (inside, outside, balcony)
Guest Information (for all guests including - full names as they appear on passport, date of birth, address, contact telephone number(s) an your email address Cunard World Club Membership Number - if applicable
Emergency Contact Details - the name and number of who we can contact in the event of a holiday emergency
Details of any special requirements - including dietary or medical requirements (we will also need to know if you will be pregnant at the time of sailing)
Details of any mobility requirements - guests with disabilities or mobility issues (including guests who use wheelchairs) must advise Cunard at the time of booking. Guests will be asked to provide further information to facilitate their experience on-board

Once you’re happy with your accommodation and fare, we’ll give you a booking reference and ask you to pay a deposit per person (15%, or if you are sailing within 90 days a 100% of your fare will be payable). Your remaining balance will be due 90 days prior to departure and for bookings made within 90 days the full fare amount is required.

Before you sail, visit your online Voyage Personaliser to complete your personal details as well as pre-book shore excursions, alternative fine dining venues and spa treatments.

Then you’re ready to go!

Yes, we accept Tesco vouchers on the Cunard Fare only.

Booking

When taking advantage of the Tesco Club Card holiday token offer, bookings must be:
Made at least 90 days prior to departure
No less than 6 nights in duration
Made direct with Cunard Line - Please call 0344 338 86480 .
A Cunard Fare (combinable with fare benefits & current pulse benefits)
Maximum of £810 in tokens can be used

Once you have made your booking you will need to post us your Tesco holiday tokens within 3 days. If you have an online code, please provide this at the time of booking.

You must exchange your vouchers for Tesco holiday tokens prior to making your booking. Cunard Line require the holiday token numbers and value at time of booking

Bookings made using Tesco holiday tokens follow our standard Terms and Conditions.

Tesco holiday tokens can only be applied to new bookings and can cover the full amount of the cruise fare including the deposit, however a cash deposit must be taken (via credit card). Once we have received your tokens, we will refund the deposit (if the holiday tokens cover the full balance).

Please note that once vouchers have been exchanged, there is an expiry date when they need to be used by. As the use by date is governed by Tesco, we would ask that you contact Tesco direct for further details.

Vouchers must be in the name of the person travelling

Exclusions

Tesco holiday tokens may only be used against the Net fare and may not be used to cover fuel surcharges, optional packages, flights and other additional parts to a holiday

Tesco bookings are not combinable with Early Saver, Saver, any past passenger discount promotions or Future Cruise Deposits/On board booking benefits.

A pre-cruise mailing is the documentation that is provided prior to a cruise which includes general information about life on board along with shore excursion information, visa & vaccination information, gift collection & luggage labels.

Luggage Labels

Luggage labels will be included in your pre-cruise mailing if your cabin has been allocated at the time the information is sent (approximately four weeks prior to departure, unless you have opted to create an E-brochure. (If your cabin has been allocated after this information is sent please visit Voyage Personaliser to print your luggage labels).

For guests booked on a Cunard Fare or Early Saver Fare, a posted version of the pre-cruise mailing arrive approximately four weeks prior to departure, unless you have opted to create your own E-Brochure via Voyage Personaliser.

For guests booked on a Late Saver or any other promotional fare, will receive their pre-cruise documentation electronically via Voyage Personaliser

Please note if you have received a Special Fare Quote discount on any fare, your pre-cruise documentation will only be available via Voyage Personaliser

Our UK website does not currently support addresses overseas.

German residents can contact the International Contact Centre on: +49 (0) 40 415 33 555. Residents of other EMEA countries (excl. Germany and UK) can contact the International Contact Centre on: +44 (0) 2380 57064.

Other International numbers:

USA, Canada and Bermuda Reservations: +1 800 728 6273
Australia/Asia/Pacific Reservations: +61 132441 (Australia) or +64 800 543431 (New Zealand)

You can arrange travel insurance through our travel partner Holiday Extras Insurance by calling 0800 093 3070, quoting reference WC444

You can access further information via the 'Preparing to Go' section of your Voyage Personaliser.

It is a condition of the Contract that every guest must have travel insurance in force for the entire duration of the holiday. Details of the insurance policy (which must as a minimum include medical and repatriation cover for a minimum of £2 million) must be provided at the time of booking or as soon as practicable thereafter.

Wherever possible Cunard Line will offer general assistance to guests who suffer illness, personal injury or death during the period of the package.

Any cost or expense which is reasonably incurred by Cunard for or on behalf of the guest in respect of any form of medical, dental or similar treatment, hotel, transportation, repatriation or any other expense shall be repayable by the guest to Cunard, whether or not such sum is covered by the passenger's travel insurance.

Please note - It is your responsibility to check with your travel insurance provider if your cover is sufficient. We would also recommend that you have adequate cancellation cover.

On Board Spending Money

Your on board account will automatically be credited ready for when you board.

Car Parking & Return Coach Transfers**

Please see your booking confirmation for further details on how and when to book.

Please note if you book a pre / post cruise stay in a hotel these pre / post cruise days are not covered in the car parking / coach benefit. Complimentary car parking / coach transfer are only applicable to your cruise duration.

**Are available on all Southampton roundtrip cruises of seven nights or more (with the exception of full World Voyages).

Depending on the type of fare you have booked it may be possible to change your cabin.

Cunard Fare

For Cunard Fare bookings you can, subject to availability, change your cabin within the cabin grade you have booked free of charge.

An upgrade to a higher cabin grade/type is also possible, subject to availability, which will incur an increase in fare*.

Please call our Customer Contact Centre on 0344 338 8650 (local charges apply).

or your travel agent who will be able to make this change.

*(It is not possible to downgrade to a lower cabin grade/type, only a move to a higher cabin grade is possible)

Early Saver / Late Saver Fare

For Early Saver and Late Saver Fare bookings it is not possible to change your cabin once it has been allocated as per the terms and conditions of the fares.

All complimentary benefits as part of the Cunard Fare are fixed and do not increase/decrease if you were to change your cabin grade (changing to a higher or lower grade of cabin).

If you have booked at a time where we offered on board spending money, in addition to the Cunard Fare benefits, the amount can increase/decrease if you were to change your cabin grade, for example if you were to upgrade your cabin.

Please note that this will not apply to any complimentary or reduced fare upgrades. Should you receive a complimentary or reduced fare upgrade, the amount of benefits will not increase.

To see if you have opted in to create your own personalised eDocs simply log on to Voyage Personaliser and then select "Your Holiday Information" from the "Travel Documents" menu. If you can select items to print this means that you have opted into create your own personalised eDocs.

Please note - Late Saver or other promotional fare bookings and bookings made within 21 days of departure will be automatically opted in to create eDocs.

eDocs and Automatic eDocs are pre-cruise information which you can download via Voyage Personaliser. They include general information about your cruise and ship, life on board, useful things to know, port information along with shore excursion information, visa & vaccination information, gift & celebration collection & luggage labels.

If you have opted in to create your own eDocs (you do this by downloading the above information via Cruise Personaliser) you can revert this by calling our Customer Contact Centre on 0344 338 8650 (local charges apply).

Some fares are automatically opted in to view all pre-cruise information this way, this is part of the booking conditions and cannot be reversed.

Pre-cruise information is sent to the lead passenger once a cabin has been allocated, approximately four weeks prior to departure date, however all pre-cruise information is accessible via the Voyage Personaliser approximately 12 weeks prior to departure.

Please note that UK bookings made on Late Saver and other promotional fares can access pre-cruise documentation via Voyage Personaliser only and will not receive a paper version as per the terms and conditions of these fares.

Should you wish, you can request another copy to be sent to you (excluding those on Late Saver or other promotional fares) by calling our Customer Contact Centre on 0344 338 8650 (local charges apply). If your booking is with a travel agent, please check with them to see if it has been sent to your travel agent.

If a guest lives overseas but has a UK address we can book them directly (as a UK booking). However, if a guest lives overseas and does not have a UK address, this must be booked through the international team.

This must be booked under their UK address and the guest must be made aware that, in the event of a medical landing or emergency, we will only repatriate them to their UK address.

UK Terms and Conditions apply.

Insurance

The guest must have insurance with the adequate level of medical cover. Most insurance policies will only cover you for medical repatriation to the country you have booked the holiday through (the UK)but they would need to check this with their insurance provider.

Yes, it is a condition of the contract that you obtain travel insurance to cover the risk of you needing medical care on board or in a foreign country. Your insurance must include cover for all pre-existing medical conditions and must cover emergency evacuations from the ship, shore hospital medical costs, and repatriation costs. It should have a limit of not less than £2 million. You should ensure that you have adequate travel insurance at time of booking.

We have chosen Holiday Extras (for UK Citizens only) as our preferred travel insurance provider and Holiday Extras can offer a comprehensive travel insurance policy that will cover you for cancellation, medical expenses, personal belongings, missed cruise departure, unused shore excursions, cabin confinement and cruse itinerary changes, as well as covering 97% of all customers with pre-existing medical conditions.

Holiday Extras insurance (for UK Citizens only) meets our requirements set out in the terms and conditions of the booking. You'll find further details in our brochure and you can obtain a quote and full terms and conditions via our dedicated Holiday Extras page or by calling 0800 093 3070, quoting reference WC444.

If you choose a different insurer you will need to ensure the policy covers you on a worldwide basis for all medical costs you may incur due to pre-existing conditions or otherwise, as set out above.

You can access further information via the 'Preparing to Go' section of your Voyage Personaliser.

What happens if I do not have travel insurance?

You will not be able to travel without travel insurance. Please ensure you can obtain travel insurance before you book your holiday. It is a condition of the contract that you obtain travel insurance to cover the risk of you needing medical care on board or in a foreign country.

Bookings made on the Cunard Fare will have their cabin allocated where possible approximately 42 days prior to sailing. Should you make a booking after this date you will be allocated a cabin between approximately 28 - 14 days prior to sailing.
Bookings made on the Early Saver Fare will have their cabin allocated where possible approximately 28 days prior to sailing, but can be up to the day before.
Bookings made on the Late Saver Fare will have their cabins allocated where possible approximately 14 days prior to sailing, but can be up to the day before.

Changing allocated cabin

Cunard /

Early Saver Fare - Once allocated we should not be offering to change a cabin however, if it is to resolve a customer service issue please speak to your Team Coach for authorisation.

Late Saver Fare - Cabin allocated will be in the grade booked or higher and once allocated the guests do not have the option to change it.

After D-14 new guarantee bookings will usually be allocated on a daily basis.

Last time we will berth guarantees is the day before sailing for any late bookings.

Luggage Labels

Only once a cabin has been allocated luggage labels can be printed via Voyage Personaliser.
Cabins will be allocated as per the above time scales which means guests will be able to print luggage labels in time for their cruise
If a cabin has not been allocated, which will be rare, guests can use their passport and booking reference to confirm their booking at both the luggage labelling facility and check-in
If guests are unable to access their luggage label before departure, there will be a labelling facility at the Terminal. We recommend luggage should arrive pre-labelled to facilitate a speedy service

A Future Cruise Deposit (FCD) allows guests to secure the on board booking benefits to apply to a future booking without having to commit whilst on board.

Benefits

By securing an FCD you will receive On Board Spending Money when you make your next booking*

On Board Spending Money:

6-9 nights on board
Grill Accommodation = $200USD
Balcony Accommodation = $150USD
Inside / Outside Accommodation = $100USD

Sailings of 10 nights or more
Grill Accommodation = $400USD
Balcony Accommodation = $300USD
Inside/ Outside Accommodation = $200USD

*You do not have to take your cruise within this year. The FCD has to be applied to a booking within 1 year. We recommend taking a look at our Find & Book page to help you find your ideal holiday.

The OBC is based on nights spent on board and does not include travel to and from the vessel.

On board spending money can be spent in the on board shops, bars, spa and shore excursions.

Cost

Each Future Cruise Deposit costs £50 per person and payment is taken via a credit / debit card. You can purchase Future Cruise Deposit(s) via credit / debit card by visiting the Future Voyage Sales desk on board.

When you come to book your next cruise holiday, the £50 you paid for your FCD will be deducted from your deposit amount and you will be required to pay the difference (to make up the 15% deposit which includes any flights, hotels and transfer packages). The FCD will show as a payment received against your new booking.

Please note some fares will be required to pay the full balance at the time of booking, these types of fares are not combinable with FCDs.

This benefit is available exclusively to you during your cruise and it is not available for purchase afterwards.

Who can purchase an FCD?

FCDs can only be purchased by guests travelling on board. Guests travelling on board cannot purchase an FCD for a friend or family member that is not travelling.

Validity

FCDs are valid for 1 calendar year. The FCD should be applied to a future booking within the calendar year. If the FCD is not used within this timescale, the FCD is cancelled. The life of the FCD cannot be extended and refunds of unused FCDs are not available.

How to book

The Future Cruise Deposit (FCD) is added to your Unique Reference Number (also known as URN or Cunard World Club membership number) ready for when you come to place your booking.

Once you have chosen your cruise you can book by speaking to our Customer Contact Centre on 0344 338 86480 or by speaking to your Travel Agent.

You will need to quote your unique reference number (also known as a URN or Cunard World Club membership number) at the time of booking to ensure Future Cruise Deposit is applied to your booking.

Terms & conditions

Each person on the booking must have an FCD in order to secure the OBC
FCDs are loaded against the guests URN. When you have decided on a cruise, this can be booked either through a Travel Agent or Directly with Cunard Line, this doesn’t have to be through your existing Travel Agent.
Combinable with the Cunard Fare and Early Saver Fares only (subject to the cruise of your choice being available)
Can only be made on board
They are non transferable and cannot be transferred between brands (e.g. between Cunard Line and P&O Cruises)
They may only be used against new bookings
They can be used against a cruise of any duration or value
Future Cruise Deposits cannot be redeemed against Net Rate, Flat Rate, Late Saver or any other promotional fare
*Must be used within 1 calendar year of the date of creation
Cunard Line standard booking conditions will apply
on board spending money cannot be redeemed for cash
Cannot be refunded or transferred if you cancel your booking
Each person on the booking can only use one FCD. You cannot have more than one FCD per person on a booking. If there are two people on a booking they must each purchase an FCD in order to receive the benefits.

Yes, we offer a popular Cunard ship visit programme which will run from May to December in 2017.

If you have never sailed on board Queen Mary 2, Queen Victoria or Queen Elizabeth and are considering a Cunard Cruise for a future holiday, these visits offer the perfect opportunity to explore one of our three Queens before booking.

Please see below the requirements to attend a visit:

Open to UK residents.
Has never travelled with Cunard before or haven’t sailed with us in the last five years - a past guest can nominate friends or family to attend a visit.
Bookings must be made at least 14 days prior to the visit.
Must have either a valid passport or UK photographic driving licence.
Must be aged 10 years and older.

Please see below further information about the visits:

By invitation only, up to four people per booking.
Dates are subject to availability and space is allocated on a first come first served basis.
Each place costs £50 per person with a minimum donation of £5 from each booking being donated to Cunard’s chosen charity The Prince’s Trust.
Bookings, changes or cancellations must be made at least 14 days prior to the visit and cannot be made online or via email.
Each guest is required to bring valid ID to the visit (either valid passport or UK photographic driving licence). Photocopies are not accepted.

A Cunard ship visit includes:

Complimentary car parking at the Southampton Cruise Terminal.
Complimentary tea and coffee in the terminal after check-in.
Guided tour of public areas of your chosen ship.
Three course lunch inclusive of a glass of wine and coffee.
Exclusive ship visitor offer to use when booking a Cunard cruise (terms and conditions apply).

To register an interest to visit a Cunard ship whilst it is in Southampton please email shipvisits@cunard.co.uk with the following information:

Your full name.
Your postal address.
A contact telephone number.
Your email address.
Have you travelled with Cunard before?
Have you travelled with another cruise line before?
Add ‘New request’ in the subject line.

Please note that registering your interest does not guarantee a place on one of our visits.

If there is no availability on your preferred date, we can add your details to a wait list in the event of a cancellation. Priority will be given to those who have not yet sailed on board our fleet.

Further information regarding the visits, available dates and full terms and conditions will be included in your invitation.

A Redress Number is a unique number you can obtain from the U.S. Department of Homeland Security if you share the same name as someone on the U.S. watch list and have experienced difficulties during your travel screening when crossing U.S. borders.

A Redress Number is a unique number that helps TSA eliminate watch list misidentification.

To apply for a Redress Number go to: https://trip.dhs.gov/.

Yes if you are purchasing an Alternative Fine Dining venue via Voyage Personaliser, you have the option to select the date and time that you wish to dine.

If pre purchasing via our Customer Contact Centre on 0344 338 8650 (local charges apply) , you may only pre purchase for cruises of eight days or more. You will only be able to pre purchasing the cover charge and select a date and time once you are on board.

On Board

On your final night on board you will be asked to pack your luggage and leave it outside your stateroom.

We recommend that you do not pack valuables, fragile items and medication. Your luggage will be taken from outside your stateroom and will be waiting for you to identify and reclaim in the cruise terminal.

For fly cruises, your luggage will be transferred to the airport (if you have flights booked with us).

In the Cruise Terminal

Arriving into Southampton:

Your luggage will then be transferred ashore and will be placed in deck order making it easy to locate. There will be porters available to assist you and there will also be trolleys for you to use.

When travelling on a back to back voyage:

We would ask you to place all small loose items in your suitcase/bags and leave your clothing hanging on the hangers. Our Assistant Housekeeper would then transfer all your belongings/clothing to your new cabin.

Fly-Cruises

If you are travelling on one of our fly-cruises, please visit the specific question under Flights.

If you find you are missing your luggage, you should firstly seek assistance from staff in the baggage hall who will try to locate your luggage. If your luggage has not been located then proceed to the baggage enquiries office (within the baggage hall) and complete a missing baggage form.

After disembarkation is completed we will then look at the luggage that is leftover and the reports of missing baggage and try to work out who has taken the wrong luggage. The guests concerned will be contacted to advise them they may have taken the wrong luggage home.

If you take an item of luggage that is not yours, please contact The Baggage Handling Company who will arrange for the item to be returned to the correct passenger. If you have left your luggage at the terminal, The Baggage handling Company will return your item at a cost at the same time.

Should you have any further queries regarding missing luggage in Southampton please contact the The Baggage Handling Company or email: info@thebaggagehandlingcompany.com.

If you have lost/left luggage at an overseas cruise terminal please contact our Customer Contact Centre on 0344 338 8650 (local charges apply).

If you have a future booking then please visit the Voyage Personaliser to make any amendments.

However, if you do not have a future booking please visit the Cunard members area and once signed in you can amend your address. Please note you will need to register for an account the first time you use the online members area.

Alternatively please call the Customer Contact Centre on 0344 338 8650 (local charges apply), and one of our Personal Cruise Experts will be able to make the amendments to your records.

All guests on the booking with an email address will be emailed when your E-Ticket is available which will be approximately 40 days prior to departure. Your E-Ticket will only be available to print from Voyage Personaliser from the Travel Documents section, once you have completed your personal immigration details and your cabin number has been assigned to you.

If you are less than 40 days to departure and you have not yet received an email advising your E-Ticket is available and you have completed your personal immigration details and your cabin has been assigned please call our Customer Contact Centre on 0344 338 8650 (local charges apply), or your travel agent.

This means that your stateroom has yet to be allocated. You are guaranteed to be allocated, at least, the grade of stateroom you have booked, this could be situated on any one of the decks that offer that grade of cabin and can be allocated at any time from the date of booking until the day before sailing.

For example, you may book a BC grade guarantee stateroom, which means, you will be allocated at least a BC grade stateroom or higher, which could be situated on any deck.
If you have a preference of stateroom grade and where you would like to be positioned on the ship, you will need to book this stateroom. We are unable to take any requests for cabin location when booking on a guarantee basis.

If you have booked direct with Cunard, the balance of your booking needs to be paid no later than 90 days prior to departure.

Please note some fares, and bookings made within 90 days of departure, will require 100% of the balance to be paid at the time of booking.

Your balance due date will be printed on your confirmation. Should you wish, you may telephone our Customer Contact Centre on 0344 338 8650 (local charges apply), and pay instalments prior to this date.

Please note for consecutive cruises your balance due date (for all consecutive cruises you have booked) will be the balance due date of the cruise with the earliest departure date. Should you cancel the first cruise then the balance due date will still be the balance due date of the first original cruise.

You may make a new booking on board via the Loyalty and Cruise Sales Managers.

You may only book either direct or by using your original travel agent who made the booking you are travelling on.

If you book a Cunard Fare or Early Saver Fare the first two guests on each booking receive on board spending money, the amount of which is dependent on the length of the voyage and the type of stateroom booked.

Sailings of 6-9 days:

Suites $200 USD per person
Balcony $150 USD per person
Inside & Outside $100 USD per person

Sailings of 10 + days:

Suites $400 USD per person
Balcony $300 USD per person
Inside & Outside $200 USD per person

You are also entitled to a low deposit of £175pp, when booking a cruise of 6 nights or more. Excludes World Cruise/sectors and cruises over 50 nights.

The above benefits are not available when booking a Late Saver or any other promotional fare.

The Voyage Personaliser is an online tool which is available 24 hours after a booking is confirmed.

You can use Voyage Personaliser to view a whole host of essential information, relating to your customer and their cruise including:

Full voyage itinerary, which will incorporate any pre-purchased products and services
Visa and vaccination requirements
Embarkation and disembarkation arrangements
Dress code information
Shuttle bus information
Little Luxuries information

You can also:

Amend bed configuration
Amend evening dining preference (Select Price and Cunard Fare only)
Collate and print an eBrochure
Provide us with all of the necessary passport, next of kin and travel insurance information
Retrieve and print E-Tickets and Luggage Labels
Print and complete the Cunard registration form, required by those travelling with children who would like to use the children’s facilities
Pre-purchase products and services:

Product	Approximate on sale date
Shore Excursions	6-8 months prior to departure
Select Dining Venues N.B - not all venues are available to pre-purchase	120 days before sailing
Spa N.B - you cannot pre-purchase Spa for Queen Mary 2	120 days before sailing

Please note, the pre-purchase window closes 3 days prior to sailing. After this time, all further bookings, modifications and cancellations must be handled on board.

We require a minimum of 72 hours notice to arrange a gift (the order can be made pre or mid-cruise as long as the order is made 72 hours prior to the date you wish the gift to arrive)with the exception of flowers where the notice period may vary.

To place an order please call our Customer Contact Centre on 0344 338 8650 (local charges apply). All gifts must be paid for at the time of placing the order via credit card or debit card.

The majority of our gifts can be arranged for a date of your choice, which will be required from you at the time of placing the order, please ensure that there is sufficient time (all gift orders require at least 72 hours notice prior to delivery with the exception of flowers, where the notice period may vary) for the recipient to take advantage of the item you have purchased.

There are certain items that can only be booked for the day of departure so if the cruise has already sailed you may need to choose an alternative, further information can be found in the Gift Collection brochure.

Should you need to cancel your booking, any pre booked gifts, packages or shore excursions including pre paid Internet will be refunded when the booking is cancelled.

Land Tours and certain shore excursions are non refundable or have different refund terms, therefore please check with our Customer Contact Centre before making the cancellation.

To cancel your booking, please contact our Customer Contact Centre on 0344 338 8650 (local charges apply), or speak to your travel agent.

To apply shareholder benefits to your booking please forward the following items to us by email, fax or postal mail. You will need to include the following details in your communication:

Your name
Booking reference
Ship
Sailing date
Provide proof of ownership of Carnival plc stock or securities to Carnival UK (dated within the last 3 months). Examples of proof of ownership that will be accepted include dividend stubs, proxy statements or nominee statements. Please be sure to redact or otherwise black out your brokerage account number and all unrelated information about other investments before emailing any documents. Carnival plc is NOT responsible for financial information that has not been blacked out or deleted on documentation you submit to us.
To ensure your security is not compromised you will be required to provide updated proof of shares prior to each cruise departure All information received is deleted/shredded once viewed. We therefore highly recommend guests submit copies rather than any original document, as original documents will NOT be returned.

If a Carnival share certificate issued by Equiniti is held, proof of shares will not be required. Simply email your reservation number, share certificate number and full name and address the shares are registered too to shareholderbenefits@carnivalukgroup.com

Email your share holder information to : shareholderbenefits@carnivalukgroup.com

Sending information by Fax - 023 8065 7360

Applications can be sent by postal mail for processing to:

Shareholder Benefits Team
Carnival UK
100 Harbour Parade
Southampton
Hampshire
SO15 1ST

Applications should be made no later than two weeks prior to departure.
Applications will not be accepted once on board the ship.

If you do not have shares in carnival and are interested in purchasing some, please see "Where can I buy Carnival shares?"

Also "What benefits are available for shareholders?"

If you are receiving an error message when inputting details into the Voyage Personaliser please check to see if you have booked via the Cunard office in the US. If your booking has been made via the US office then travel insurance details will not be required on your booking. We would advise you contact your travel agent via the US or the Cunard US office for further assistance.

If you have booked through the US and are having difficulties then please call 1-800-7-Cunard (1-800-728-6273)

On the Voyage Personaliser you will be required to complete Personal Details, Address, Passport, Insurance Details, Emergency Contact the fields to be entered for these sections are as per below:

Personal Details:
Telephone Number
Mobile Number
Email Address

Address:
Full Address including Post Code

Passport:
Middle Name
Date of Birth
Nationality
County of Residence
Country of Birth
Country of Issue
Passport number
Passport issue/ expiry dates

Insurance Details:
Insurance Company Name
Medical Emergency Company
Medical Emergency Company Telephone Number

Emergency Contact:
Contact Name Relationship
Full Address including Post Code
Country
Daytime Telephone
Evening Telephone

If you are receiving an error message when inputting your personal details, please check you have not entered alphanumeric symbols such as +, (, ). Please also ensure you have entered the correct format for your telephone number. This should be a standard eleven digit numerical number, e.g. 08954221111.

If you are experiencing further difficulties, please call our Customer Contact Centre on 0344 338 8650 (local charges apply).

If you have booked in the US, Australia, New Zealand or Germany we would advise you contact your travel agent or call Cunard via the numbers below:

US: 1-800-728-6273
AU/NZ: 13 24 41 (AU) and 0800 543 431 (NZ)
DE: +49 40 415 33 555

Voyage Personaliser will be available 24 hours after you have made your booking.

Below are a few troubleshooting suggestions for you to try:

Error message: 'We could not find a booking that matches the details you have entered. Please check your details and try again'

We would like to suggest a number of things to check:

Check that you are on the correct website. The web address for the UK is https://vp.cunard.co.uk/login/
Check that you have entered your details into the correct fields, for example you have entered your first name in the first name field and surname in the surname field etc.
Check you have not misspelt any of your information and that all fields are free of any text before re-typing.
If you have booked through a travel agent, make sure you are entering the Cunard reference and not the travel agent reference. The Cunard reference will begin with an 'X' or a '2' and will be six digits long.

Compatibility Error - HTML validation required

If you are being presented with the error message: 'Cannot find validation summary element "FormValidationSummary". Please make sure you have put an element with this ID into your HTML document’, please select Tools from your toolbar and then click on Compatibility View.

This will add a tick against Compatibility View, which will add the website to your compatibility view settings and therefore you should then be able to sign in to Voyage Personaliser.

If you are unable to view compatibility mode, please try right clicking on the menu bar and select Menu bar, you should be able to access the Tools menu as above. Alternatively, you may try pressing F12 and choosing a different browser mode if available.

Windows 8

If you are trying to access Voyage Personaliser using Windows 8 and you are getting the error message 'Cannot find validation summary element "FormValidationSummary", please select the COG icon / Tools option from the menu bar to access your settings and then click on Compatibility View.

This will add a tick against Compatibility View, which will add the website to your compatibility view settings and therefore you should then be able to sign in to Voyage Personaliser.

Accessing Voyage Personaliser outside of original booking country

Voyage Personaliser can be accessed outside of the country you originally booked your cruise in. You can access it in the same way via the link at the top of this page.

If you still cannot login, please try using one of the below web addresses based on what country your booking was made:

Booking made in the UK - https://vp.cunard.co.uk/login/

Booking made in Australia - https://vp.cunardline.com.au/login/

Booking made in the US - https://vp.cunard.com/login/

Booking made in Germany - https://vp.cunard.de/login/

Accessing Voyage Personaliser from an Apple device

Voyage Personaliser is compatible with all Apple devices.

If you are unable to access Voyage Personaliser please turn off ‘Access Within Apps’, which can be located by clicking ‘Settings’ and then ‘Control Centre’.

If you are still unable to access Voyage Personaliser, please try an alternate device or desktop.

In the meantime, we are working on making Voyage Personaliser compatible across all browsers.

For guests in a group of 16 people* or more, we can offer a group booking promotion. The terms and conditions and benefits available will depend on the size of the group, therefore, for full details, please call our Customer Contact Centre on 0344 338 8650 (local call charges apply).

(* minimum group size to be 16 guests occupying lower berths)

Group bookings are combinable with Cunard Fare and Early Saver Fares but not combinable with Late Saver or Other Promotional Fares.

If you are receiving an error message when inputting your personal details page please check you have not entered alphanumeric symbols such as +, (, ). Please ensure you have entered the correct format for your telephone number. This should be a standard eleven digit numerical number: E.G: 08954221111.

If you are experiencing further difficulties please call please call our Customer Contact Centre on 0344 338 8650 (local charges apply).

If you have booked in the US, Australia/New Zealand or Germany we would advise you contact your travel agent or call Cunard via the numbers below:

US: 1-800-728-6273
AU/NZ: 13 24 41 (AU) and 0800 543 431 (NZ)
DE: +49 40 415 33 555

Yes, you may plan your cruise to embark or disembark at ports that are not the published start and finish ports of the cruise itinerary. The full fare for the published cruise will still be due.

There is also the option of joining one of our World Cruises during the itinerary. World Cruises are broken down into sectors and you can choose to embark and disembark at selection of ports that suit you.

There may be some ports of call where embarkation / disembarkation is not possible other than the advertised embark/disembark ports. Please speak contact our Customer Contact Centre on 0344 338 8650 (local call charges apply) regarding your requirements.

To make a booking on any cruise please visit our Find & Book page - if you wish to embark/disembark at a different port to the advertised embark/disembark please contact our Customer Contact Centre on 0344 338 8650 (local call charges apply), or speak with your preferred ABTA bonded travel agent.

If you are making a booking online you can pay either the deposit or full balance via credit / debit card at the time of booking.

We do also offer an auto charge payment option, where your final balance can be taken, automatically from the credit or debit card you used to pay your deposit. This option can be set up for you during the booking process.

Alternatively, you can visit our website, where you can log in and pay your balance via our secure, online, payment facility. This facility is available 24/7 at www.cunard.co.uk/balance, offering a quick and convenient way to pay.

If you are unable to pay your balance online please try clearing your browser's history and try again. If you are still unable to make a payment online, please call our Customer Contact Centre on 0344 338 8650 (locall call charges apply).

Travel Agent booking

If your booking has been made through one of our travel agent partners please contact them to settle the outstanding balance of your holiday.

Yes, depending on how far into your pregnancy you are. Please advise us at time of booking or as soon as you are aware that you are expecting a baby.

We regret that we cannot carry guests who have entered their 24^th week of pregnancy or beyond at any point in their cruise. All pregnant women are required to produce prior to travel a doctor’s or midwife’s letter on headed notepaper stating that mother and baby are in good health, fit to travel and the pregnancy is not high-risk.

The letter must also include the estimated date of delivery (EDD) calculated from both Last Menstrual Period (LMP) and ultrasound (if performed).

Please send your letter to the Health Services Department either via email or post:

Email: medical@carnivalukgroup.com

Health Services Department
Carnival UK
Carnival House
100 Harbour Parade
Southampton
Hampshire
SO15 1ST

Pre-cruise information is sent to the lead guest booked on a Cunard Fare or Early Saver Fare and should be received approximately 4 weeks prior to departure unless you have opted to create your own E-Brochure via Voyage Personaliser.

If there are two guests who live at different addresses against one booking reference, both guests will receive a copy. (As long as at the time the information is posted both guests have different addresses against their booking).

Please note guests travelling on Late Saver Fare or other promotional fares will not receive the above via post, this can viewed via Voyage Personaliser.

No discount is given when you book consecutive voyages.

However when booking a logical voyage, which consists of two consecutive cruises sold as a single voyage, with one booking reference (usually with a letter at the end of the cruise number (e.g. M123A) you can typically expect a saving compared to booking the two voyages individually.

If you were to book two or more consecutive voyages not classed as logical voyages, no discount is given. An air credit may be applicable when booking two consecutive fly cruises if one of the flights is not needed. For example, if you booked two consecutive Mediterranean fly cruises, the flight that would bring you home after the initial cruise wouldn't be needed, so a deduction from your fare might be applicable.

Should you experience any delay reaching the port of embarkation, please notify the cruise terminal on the appropriate number if you are sailing from Southampton:

Mayflower Cruise Terminal - 02830 656429 or 6431
Ocean Cruise Terminal - 02380 330730
City Cruise & QE2 Terminals - 07917 520099

You can find which terminal your cruise departs from on your E-Ticket.

If you are sailing from an overseas port please notify our Customer Contact Centre.

Please note, it may not be possible for the ship to await your arrival, therefore please ensure you have plenty of time for your journey so that you arrive in time for your suggested embarkation time as stated on your E-Ticket.

Please note guests travelling on Late Saver Fare or other promotional fares will not receive the above via post, this can viewed via Voyage Personaliser.

Yes, providing you were not aware that you were pregnant prior to booking and that you will be in your 24th week (or more) by the final date of your cruise. This would only apply to the pregnant guests booking. You will be required to supply written confirmation from your doctor or midwife of your estimated due date. This must be supplied on practice headed paper with a practice stamp. This should be sent to our medical team who will place a note on the booking. If you made your booking through a travel agent please contact them after sending the above to the following address. Please send your details to: Medical Department Carnival UK Carnival House 100 Harbour Parade Southampton Hants SO15 1ST or by fax: 023 8065 7374 or email: medical@carnivalukgroup.com

No discount is given when you book consecutive voyages.

Please note air credits are only applicable to the first two guests on the booking.

Please visit our Find a voyage page, speak to our Customer Contact Centre or your travel agent to make a booking.

Please note that if travelling on consecutive cruises some elements of your initial cabin set up will only be provided when embarking on the first of your consecutive cruises.

Yes, military benefits are applicable to UK citizens and those who have served in the US military.

We are pleased to offer on board spending money to:

retired and disabled veterans
serving military

for the following service divisions:

British Army
Royal Navy
Royal Air Force
Reserves
Royal Marines
Merchant Navy
Home Guard
US Military

Is combinable with Saver Fares, Friends & Family and NET rates.

As of the 1st March 2018 Military Benefits can only be applied to a booking if you are registered with Defence Discount Service and have a Defence Privilege Card or if the guest has served in the US military.

If you are eligible to receive these benefits please call our Customer Contact Centre on 0344 338 86480 (calls cost 5p per minute plus your telephone company's network access charge) quoting 'HMS'.

This offer is available to Military guests who are members of the Defence Discount Service (the official MOD discount scheme) and have a Defence Privilege Card. This is a paid for membership, the cost for which is £4.99 for 5 years membership. The offer is available to those that are currently serving in the HM Armed Forces and those that have previously served within the HM Armed Forces. Guests will need to quote their Defence Privilege Card membership number for the Military Onboard Credit to be added to their booking.

In order to apply the Military Benefits you would need to supply your Defence Privilege Card Number to our Customer Contact Centre either directly or via your travel agent, either at the time of booking, or no later than 7 days before departure, along with the promotion code MLT. This will then be noted on your booking. You may also be asked to present your card at the check-in desk on the day of embarkation, so please make sure you have this with you when travelling.

The amount of on board spending money per person is applicable for the 1st and 2nd guests only and depends on the duration of the cruise:

2-6 nights - US$25 per person

7-13 nights - US$50 per person

14-21 nights - US$125 per person

22 nights+(including world cruise) - US$200 per person

Please note the latest this benefit can be applied is 7 days before departure and it is not possible to apply the Military benefit once you are on board.

The E-Ticket is a ticket for both the voyage and any flight, scheduled or chartered, booked through Cunard. No additional flight documentation is required.

It is increasingly important when travelling abroad, especially to destinations outside of Europe, to travel with proof of return arrangements. All guests should arrive at check-in with their E-Ticket documentation and their valid passport and any visas required to travel.

You may find the following question useful; where can I find information about my flight?

The E-Ticket is a ticket for both the voyage and any flight, scheduled or chartered, booked through Cunard. No additional flight documentation is required.

You may find the following question useful; where can I find information about my flight?

If you are a British Citizen, a full passport is required for all cruises. All British Passports must be valid for travel and have at least six months validity after you return home at the end of your holiday. It is recommended that you have some blank pages in your passport for entry and exit stamps. All British Citizens require a full 10 year British Passport for all cruises. Children need their own passports. It is important that names and initials on the passport exactly match those on your tickets.

Please note that British Visitor Passports are no longer valid. British Subject passport holder requirements may differ so please check them before travelling.

If you are applying for a new passport, please leave adequate time to action your application. Please be aware that if you are applying for your first British Citizen passport, you may be required to attend interviews prior to the passport being issued. For this reason we would advise all guests in this situation to allow a minimum of six weeks to obtain their passports.

For visa requirements you should check with your travel agent or our preferred visa supplier, CIBT, on 0207 620 6998, to ensure you have the correct documentation. You may find the following question useful - Will I need a visa?

For further information, please contact the Identity and Passport Service Adviceline on (+44) 0300 222 00 00 or visit the website at www.direct.gov.uk/passports or use the on line contact form on https://eforms.homeoffice.gov.uk/outreach/Passport_Enquiries.ofml. Please note British Visitor Passports are no longer valid. British Subject* passport holder requirements may differ, please check them before travelling. At times it may be necessary for the ship’s staff to hold your passport for a short time to be able to complete immigration formalities on your behalf.

* British Subject passport holders are mostly people who were born in British India before 01/01/49 and did not become citizens of India, or who were citizens of Eire and British subjects before 01/01/49 and have made a claim to retain British Subject status.

Yes, there is a casino on board each Cunard ship.

Location

The Empire casino is situated midships on deck 2 of all Cunard ships

Age Limits

Only those over the age of 18 may use the casino facilities.

Opening Times

The casinos on board will only open when the ship is outside UK territorial waters which is generally 12 miles off shore (approximately 45 minutes after departure*), as long as the cruise has an overseas port such as:

Cobh - Republic of Ireland
Dublin - Republic of Ireland
St Peters Port - Channel Islands
Foreign country ports

On voyages that do not have overseas ports, i.e an itinerary with only UK territory ports of call (as below) we would be unable to open the casino because we would never be 12 miles outside UK territorial waters.

Belfast - Northern Ireland
Douglas - Isle of Man
Greencastle - Northern Ireland
Invergordon - Scotland
Kirkwall - Orkneys
Leith - Scotland
Lerwick - Shetland islands
Liverpool
Milford Haven - Wales
Stornoway - Outer Hebrides

Typical sea day hours are as follows:

Port day: (in accordance with the above)

Sea day: Slot machines 10am – close and tables 11am – close

Casinos will close at a time the Casino Manager deems appropriate.

*This can vary by distance and local regulations

Facilities

Most of the casino table games will be offered at from $3 - $25 minimum with the table maximums varying between $100 - $500. The slot machines cover a variety of denominations (including $5, $1, 25c, 5c and penny machines) and games such as reel slots, traditional video pokers and some of the latest developments in video slots.

On Queen Mary 2 there are 9 gaming tables (including Roulette, Blackjack, Three card poker, Heads up Texas Hold'em*) and around 55 slot machines.

On Queen Elizabeth there are 5 gaming tables (including Roulette, Blackjack, Three Card Poker, Fun 21) and 46 slot machines.

On Queen Victoria there are 5 gaming tables (including Roulette, Blackjack, Three Card Poker, Fun 21) and 44 slot machines.

Gaming lessons are generally available during the day.

*Please note this is not the regular Texas Hold'em table

Payment Options

Cash is accepted however no longer necessary in all Empire casinos. You can insert cash (notes) directly into any slot machine or use cash to purchase chips at any of the gaming tables.

If you prefer not to carry cash - all of our slots are now equipped with the state of the art slot master system allowing you to purchase credits and cash out you winnings directly to your cruise card. You can also purchase chips at the gaming tables using your cruise card by simply handing it to the dealer.

Please note a credit card must be registered at check in or the front desk to use this service.

On board spending money may not be used for purchases relating to the casino.

Slot Machines

All Empire Casinos operate 'coinless' slot machines. To play you simply insert your cruise card or cash (notes). For more information please visit the Empire Casino on board.

Unused Casino Chips

Unused casino chips must be cashed in on board. If you accidentally forget to do this and take them home then please send them recorded delivery to:

Customer Services
Cunard Line
Carnival House
100 Harbour Parade
Southampton
SO15 1ST

Please note, once received, we will carry out investigations to ensure legitimacy with a view to refunding the value to you. This may take some time, therefore it is preferable to cash in any unused chips before disembarking.

Together with our preferred visa provider CIBT we are pleased to provide you a simple online solution to all your World Voyage visa requirements at cibtvisas.co.uk/cunard

The online portal will provide you with:

Detailed visa information specific to your voyage
Details of required documentation needed to support your applications
Application forms available for you to print out and send to CIBT

Please note the online portal will replace our previous postal information pack and this information applies mainly to British passport holders who reside in the UK at the time of the application. Your visa requirements may differ if you do not hold a British Citizen passport, should this be the case, you can contact the relevant embassy or consulate for advice. Alternatively you can contact our recommended visa service CIBT on 0207 620 6998. Be sure to advise that you are travelling by sea, as your visa requirements may be different to the standard advice supplied for air travel.

Fines may be imposed if you travel without the correct documentation and it is important we point out that it is your responsibility to ensure you have the correct documents prior to travel or when in transit to the countries included in your itinerary. Failure to have the correct documents will result in denial of boarding or repatriation, in line with government regulations. Please be sure to check your itinerary and obtain the visas required for the specific countries you will be visiting during your voyage. Visas are required when embarking, disembarking or staying on board.

The below is correct at time of publishing and pertains mainly to UK and Republic of Ireland (ROI) passport holders and should be used for guidance only. Please note, some "British Isles" passports issued in the Isle of Man or the Bailiwicks of Jersey or Guernsey do not have the same visa exceptions as a full UK passport and guests holding either of these passports should check this with CIBT specifically for the countries they are visiting on their itinerary.

CIBT are experts in visa and passport arrangements and can provide visas online www.uk.cibt.com/cunard or by phone 0207 620 6998.

Any visas obtained on board will be charged in US dollars to your on board account.

Visa information - your responsibilities.

Please note that there may be a visa requirement for your voyage and it is the responsibility of each guest to ensure that they are in possession of all travel documents required for their itinerary. Guests who do not possess the proper documentation may be prevented from boarding their flight or ship or from entering a country. In some cases this may lead to large fines which you will be required to pay and/or immediate repatriation to your home country at your own expense. Please ensure you check your requirements carefully before you travel to avoid unnecessary expense and inconvenience. Please also ensure you read the important information below:

Important information.

When applying for your visa you must ensure that all guests' full names are exactly the same as they appear in their passport. If there is any difference, you may be refused entry onto your flight/voyage
Passport and visa requirements may change and vary by destination. We regret we cannot accept any liability if you are refused entry onto any flight, voyage or into any country, or otherwise suffer any difficulties or incur any costs as a result of not having the correct passport and/or any required visa(s)
It is your responsibility to ensure that you are in possession of all necessary travel and health documents before departure. You must pay all costs incurred in obtaining such documentation. Certain Port Authorities may require photo identification when you depart the ship during the voyage. We strongly suggest that you take photocopies of your passport information page with you in addition to but separately from your passport itself and that you carry the photocopy with you each time you depart the ship in order to minimise any inconvenience this may cause and to provide an official means of identification whilst ashore in case it is required or due to loss/theft of your passport
The information is correct at time of publishing and is subject to change at any time. UK passport information applies to British Citizens, holders of another UK passport must check with the relevant authority. There is often a stipulation on having a minimum amount of validity left on your passport and a number of clear pages in order to gain entry, which can be up to a 6 month requirement. Again, please check with the relevant authority
With the exception of Russia (St Petersburg), please note that if there is requirement to obtain a visa prior to travel for a particular country, and a guest chooses to not disembark the ship, then the guest is still required to obtain the necessary visa

Visas for non UK guests.

Schengen Visa
Non-European passport holders may require a Schengen Visa for entry into Continental Europe. The United Kingdom is not a Schengen State member*. British Citizen passport holders do not require a Schengen Visa. Please ensure you check your entry requirements for Europe prior to embarkation.

*Schengen State members are: Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain and Sweden.

For all other countries, please contact the relevant embassy for details.

Visas obtained on arrival:

Country	Approximate cost (where applicable)
Egypt	No charge
UAE	No charge
Indonesia	$35 USD
Jordan	58 JOD (Approx 82 USD) More info in table below.

Visa application time scales.

Visa time scales may be longer during periods such as Christmas and/or when embassies are closed. In addition, your own personal circumstances may affect timescales quoted. We recommend that you obtain your visa as early as possible.

Disclaimer.

Visa and passport information can change so it is important that you recheck your passport and visa requirements no later than 3 weeks prior to your holiday departure. The information provided on this site was correct at the time of publishing and is subject to change at any time. It is your responsibility to travel with the correct travel documentation.

Country	Content
Australia	If your itinerary includes Australia, you will be required to obtain an e Visitor or Electronic Travel Authority (ETA). Whether you are staying on board, going ashore, in transit, embarking or disembarking. You must ensure your Australian visa is valid for your entry into Australia. Please note - the Australian Government require the majority of guests over the age of 75 years to partake in a medical before issuing any visa. Our recommended visa service, CIBT are unable to assist you in your application if you fall into this age group and you will therefore need to send your passport and medical reports directly to the Embassy.
Canada	British citizen passport holders who travel to Canada by AIR will need an Electronic Travel Authorization (eTA). Entry requirements for other methods of travel (land, sea) have not changed. If you are travelling by land or sea, you won’t need an eTA when you enter Canada, therefore this will not apply to our guests calling at Canada on one of our voyages. However, if you are joining in Canada and arriving by air you should visit the dedicated website (http://www.cic.gc.ca/english/visit/visas.asp) to check if an eTA will be required.
China	A 15 day free visa stay is available to all in transit guests (guests who sail in and out of Shanghai on the same vessel). Please note that restrictions apply: Guests have to participate in a tour (at least 2 people) organised by travel agencies that are legally registered in China. These can be ship organised tours or independent tour agencies. The ship will apply for the 15 day free visa stay for tours booked on board. If you have booked an independent tour please ensure your travel agency applies on your behalf. Please note: guests are not allowed to leave the tour group (even to join another vehicle) and special approval will have to be obtained in case of an emergency. The visa free stay is valid for the duration of the tour(s) and you will have to leave Shanghai on the same day with the vessel. If you wish to go ashore independently in Shanghai a Chinese visa is required. Guests without a valid Chinese visa and without an organised tour booking will be detained on-board for the duration of our stay in China. If your itinerary includes an overnight stay in a Chinese port, guests wishing to make use of the visa waiver by using an independent tour company must ensure the tour company inform all aspects of your tour about the visa waiver policy, including any hotels which may be booked. Many hotels in China will not accept admission without a valid visa being present in the passport. Hong Kong Land Tours - Guests embarking or disembarking in Hong Kong after (or before proceeding with) an overland excursion into China must apply for a tourist visa prior to arrival. Coastal guests who travel from Hong Kong to Shanghai only (starting their holiday in Hong Kong and finally disembarking in Shanghai) are required to obtain a Chinese visa and are not able to make use of any visa waivers. All guests must bring a photocopy of the photograph/personal details page of your passport.

Reasons for this could be:

The booking was made within the last 24 hours.
Your cabin has not yet been allocated
The ‘Personal Details, Your Address and Your Passport' may not be fully completed.
The E-Ticket may not be available yet

E- Tickets are not prepared until 24 hours after a booking has been made and are available to print from the Voyage Personaliser approximately five to six weeks prior to departure.

Should you be experiencing difficulties printing your E-Ticket and it is not due to the reasons listed above, please call our Customer Contact Centre on 0344 338 8650 (local call charges apply), or your local Travel Agent.

Yes, you may cancel your booking at any time. If you have booked with a Travel Agent you must call them to discuss changes and cancellations. If you have booked direct, please call our Customer Contact Centre on 0344 338 8650 (local call charges apply).

A cancellation charge will apply, the amount of which is dependent on when you cancel your booking and the type of fare you are booked on.

Cunard Fare and Early Saver Fares:

Period before departure within which written notice of cancellation is received by Cunard Line	Cancellation charges (percentage of fare)
From the date of booking until 91 days before departure	Deposit
90 to 57 days	50%
56 to 42 days	60%
41 to 16 days	75%
15 to 6 days	90%
Less than 6 days before departure or failure to embark. For fly-cruises, departure day is the date of the flight departure.	100%

Late Saver, Saver and other promotional Fares:

Period before departure within which written notice of cancellation is received by Cunard Line	Cancellation charges (percentage of fare)
From the date of booking until departure, including failure to embark.	100%

Flights

Any amendment or cancellation made more than 61 days prior to departure will incur a charge of £20 per person.

Should you incur cancellation charges, you may be able to claim these back from your travel insurance company depending on your circumstances and your level of cover. Please check with your insurer for full details. You should always ensure that you have adequate travel insurance when you have made your booking so that you are covered for such eventualities.

Before setting sail, you will be asked to attend an emergency evacuation drill. You will be asked to go to your muster point which will be notified to you in your cabin. Please ensure you bring your cruise card with you to the muster point as this will be scanned to account for your attendance at the emergency drill.

Once at your muster point, you will be advised on what you should do in the event of an emergency, and the sounds and signs you should be aware of.

Full details will be given to you once on board. Safety advice is also displayed on your in cabin television.

If you have booked through an ABTA bonded travel agent who has ceased trading, you will not be able to transfer your booking to another travel agent and your booking will be generally taken over by Cunard directly. For agencies who are not ABTA affiliated, we will provide assistance on who to contact.

If you have any queries regarding the above, please call ourCustomer Contact Centre on 0344 338 8650 (local call charges apply) who will put you in contact with our Finance Department.

Guests will receive one booklet only, containing the shore excursions tailored to their booked itinerary and the pre-cruise information (same as in previous years) informing them of visas, vaccinations and health matters.

This will be posted to all Cunard Fare and Early Saver Fare passengers (unless they have opted to create their own eDocs)in early December 2018.

Late Saver, other Promotional Fares, Friends & Family and Concessionary or any other discounted fare guests can download the booklet via the Voyage Personaliser.

The contact number for the Customer Contact Centre is 0344 338 98650 (local call charges apply).

We are open:

Monday - Friday 8.00-20.00
Saturday - 9.00-17.00
Sunday - 10.00-16.00

and can assist with various enquiries including:

Name changes
Diet requests
Luggage enquiries
Seats and Flight Seat Booker
Hotel package/transfer enquiries
Cancellations
General queries
Booking Shore Excursions
Making payments

If these are of different value, the main reason is likely to be that on the morning of the final day of your cruise, your on board account would have been cleared by an automatic credit / debit card payment using the card details you supplied. Any purchases made after this payment has been taken will generate a second credit / debit card payment.

The other reason this may happen is that a 'pre authorisation' has been requested. These are likely to be for multiple payments.

Pre authorisations are processed on a daily basis and are completed to ensure your bank holds enough funds to clear your account. Your bank does not actually release any money and we do not actually ask for this to be paid to us.

However, should you have any concerns over this, please contact your Card Services Number which is on the back of your credit/debit card.

Please see some useful questions below regarding pre authorisations:

What is a Pre Authorisation?

A pre-authorisation is a temporary hold of a specific amount of the available balance on a credit or debit card that is provided upon check in and throughout your cruise. The pre-authorisation is not a charge and no funds have been debited from your account.

How much is a pre-authorisation & when is the card pre-authorised?

All credit or debit cards provided are pre-authorised on check in for £50.00 and then daily per your spend onboard.

Why is the credit card pre-authorised?

When you give us a credit/debit card, the pre-authorisation guarantees us that the funds are available to pay for any charges incurred.

Who is responsible for the pre-authorisation procedure?

Pre authorisations are processed through PXP’s payment gateway

When does the pre-authorisation get released from the card?

This varies dependent on your individual credit/debit card provider. Upon your check out, your onboard account and any extras will be charged to your card. This will appear on your debit / credit card statement within 3 working days. The final charge will automatically remove the pre authorisation, however, this can take up to 10 working days to clear from your account depending on your card provider.

Cunard is NOT charging your account card. A pre-authorisation is a hold of funds prior to payment. The pre-authorisation is not held by us, but is held on your card by your own issuing bank. A pre-authorisation can be held on your card for a minimum of 7-10 working days and should be released by your issuing bank automatically. If not you will need to contact your card issuing bank, as this is outside of Cunards control.

We will monitor the situation regarding any affected outbound flights and will contact you or your travel agent (if you have booked via one) with advice on what you should do, or with alternative arrangements.

If you travel agent is closed due to holiday periods etc, then we will contact you directly.

We will do our best to make it possible for you to join your cruise.

If you have booked flights with your travel agent, this will be dealt with by the travel agency and you should contact them directly.

If you are travelling to Southampton, then you should check your route and ensure you have plenty of time to arrive at the terminal for embarkation.

If you are expecting to arrive at a Southampton terminal late, please contact 02380 65 64 29 or 02380 65 64 31.

When a membership number is not given at time of booking our booking system will try and ensure that the new voyage you are booking is linked to your existing membership record, however should any of the details entered into your future booking not match what we currently hold on record for you, e.g. name, date of birth and/or address, then a new membership number will be created for you. This will result in incorrect membership details and may result in the incorrect benefits being received on board. To ensure you receive your correct benefits on board and credits to your record upon completion, please quote your membership number at the time of booking. If you do notice that you have two or more membership numbers please contact our Customer Contact Centre on 0344 338 8650 (local call charges apply).

If booked via an agent and there is no address in the booking as of D-56 days prior to departure date for UK passengers and for passengers living in Hamburg, U.S and Australia at approximately D-84 days prior to departure, the pre-cruise mailing will be posted to the agent. The passenger should follow this up with their agent.

If booked direct and there is no address in the booking, the pre cruise mailing will be still be issued but without an address.

If this situation ever arises then please check with the Documentation Team if the documentation has been returned to us, as we can then re-send this to the guest. Instead of requesting a new one.

If the customer address is incorrect, we will correct and send another pre-cruise mailing if the customer would like one.

Our chefs can prepare a variety of gluten free meals and the Main Restaurants have Gluten Free meals denoted by the GF symbol to enable guests to make an informed choice without having to pre-order. However, guests can make a request via the maitre d' if you do not find anything suitable from the choices highlighted.

Gluten/wheat free bread, rolls, separate sauces, gravies, crackers, cereals, pasta, biscuits, wine and beer are also available and Gluten/wheat free choices are available for afternoon tea and room service on request. At the buffets, there is also a dedicated section for dietary products including gluten free items, for guests to help themselves to at Breakfast, Lunch and Dinner.

Should you wish to request a gluten free diet, please call our Customer Contact Centre on 0344 338 8650 (local call charges apply), or your local Travel Agent with your booking reference and cruise details.

All visas and general visa queries are handled by our recommended visa service - CIBT.

If you are enquiring about your visa requirements for your 2018 World Cruise, please visit our online portal where you can download a visa information pack specific to your cruise.

Alternatively you may contact our preferred visa partner, CIBT directly on 0207 620 6998.

Please identify yourself as a Cunard guest to ensure you are provided with the correct visa information and discounted rates.

Accessible cabins can only be booked by guests who have a requirement for the adapted facilities. For example, this may be a need for a walk in shower and grab rails in the bathroom, or larger floor space to manoeuvre a wheelchair or safely store a mobility scooter.

If accessible cabins are available within 21 days of a departure, they can be offered for general sale and available for all guests to book.

We require a questionnaire to be completed for each cruise you travel on to ensure that we have the most accurate and up to date information, we understand circumstances can change therefore it is important for this to be completed.

If you have not yet received an accessibility and medical questionnaire you can request this via our Customer Contact Centre on 0344 338 8650 (local call charges apply), or your travel agent.

If you have paid for an upgrade, you can request for another pre cruise booklet (if eligible to receive a booklet) to sent which will contain the luggage labels with the new cabin number.

If you have received a complimentary upgrade, you will not be able to request new luggage labels however, you will be able to print new labels from Voyage Personaliser.

All luggage must display another form of identification in case of any damaged or missing labels. Any luggage not labelled will not be placed on the conveyor belt.

E-tickets become available to download on the Voyage Personaliser approximately 45 days prior to departure.

Your E-Tickets will only be available once a cabin has been allocated. If you have booked on an Early Saver, Late Saver or any other promotional fare, your cabin can be allocated at anytime. Once the cabin has been allocated an email will be sent to all passengers with an email address on the booking to inform you that your E-Ticket is available to download.

What is the latest date I can print my E-Ticket?

1 day before departure, as long as your personal details have been completed and your cabin has been allocated (a cabin would have typically been allocated by this point).

A pre cruise information booklet which contains luggage labels is posted approximately 8-9 weeks prior to departure* and E-Tickets are available to print from Voyage Personaliser at approximately 40 days prior to departure. E-Tickets will become available to print once your personal immigration details have been completed and your cabin number has been assigned.

*Pre cruise information booklets are posted to Cunard Fare and Early Saver Fare bookings only.

If you have opted to access your pre cruise information electronically either by selecting to download your holiday information via Voyage Personaliser or by booking a Saver or other promotional fare then you will not receive your pre cruise information via post, you can print this information, along with your E-Tickets and luggage labels from Voyage Personaliser as per the terms and conditions of the fare.

If you have any questions please call our Customer Contact Centre on 0344 338 8650 (local call charges apply).

The safety and security of our ships is paramount and, as such, you are prohibited from carrying certain items onto our vessels. Security screening of you and your baggage will be conducted each time you board the ship and if you are found in possession of any of these items they may be permanently confiscated. This list is not exhaustive and any other items may be refused at the discretion of either the Port or Ship security staff.

The following items (this is not an exhaustive list) will not be permitting on-board:

Any illegal narcotics/drugs including synthetic, designer drugs, and medical marijuana.
All firearms including replicas, imitations and their components
Air, BB or pellet pistols or rifles
Any other projectile-weapon (e.g., paint ball guns)
All ammunition
All explosives, including imitation explosives and devices
Fireworks, flares, pyrotechnics
Sharp pointed weapons including throwing stars
Knives with a blade longer than 4 inches/10.16 cm, any blade length that is prohibited by local laws/regulation and all concealed bladed weapons such as belt buckle knives, cane and umbrella knives/swords, pen knives, credit card knives, etc
Open razors or scissors with a blade longer than 4 inches / 10.16cm
Skean Dhus or Kirpans
Spears or spear guns
Crossbows, crossbow bolts and long bow arrows
Blunt weapons including knuckle dusters, brass knuckles, clubs, coshes, batons, flails or nunchaku
Items containing incapacitating substances (e.g. gas guns, tear gas sprays, mace, phosphorus, acid and other dangerous chemicals that could be used to maim or disable)
Flammable substances and hazardous chemicals
Any other item made, adapted or intended for use as an offensive weapon
Stun devices
Items not supplied by the Company containing any kind of heating element, such as but not limited to: immersion heaters, heating blankets, clothes irons, water heaters, coffee machines with heating / hot plates, etc.
Any remotely controlled or autonomously flying devices, toys or drones
Self-balancing hover boards, air wheels, scooters, or Segways
Compressed gas tanks, bottles, cylinders including dive tanks, propane tanks and aerosol cans
Emergency Position Indicating Radio Beacons (EPIRB), ham radios, communication scanners, hand-held radios, wide-band receivers, satellite phones, transformers, lasers and laser pointers
Medical gas bottles are allowed in connection with a certified medical condition but cannot be packed in baggage. Oxygen cylinders must be delivered to the pursers’ office and stored in a designated safe area
Any items or amounts of currency prohibited by customs regulations
Balloons - As part of our Ocean's Alive programme and our continued commitment to do everything we can to help protect our environment and wild/marine life, we no longer use or allow balloons of any kind on board Carnival UK ships

Shore Excursions are usually available to pre purchase via Voyage Personaliser approximately 12 weeks prior to sailing.

We make every effort to ensure your excursions are available at this time. In some circumstances, excursions may not be available at this time; if this is the case, please keep checking Voyage Personaliser every few days to ensure that you do not miss out.

Shore excursions that are available on your voyage will be shown in your Voyage Personaliser. There may be occasions where a shore excursion may be available on your embarkation and disembarkation day however, we would urge you to consider your onward travel arrangements before booking such an excursion.

You may pre purchase shore excursions up to 3 days prior to the cruise departure date. Within 3 days of the cruise you will be able to join a waitlist. Once on board, if your selected shore excursion has availability, tickets will be delivered to your cabin and charges applied to your on board account.

If you have booked directly with us and have not provided an email address, we are unable to notify you when your e-tickets and luggage labels are available. E-tickets and luggage labels will only become available from 35 days before your sail date and once a cabin has been allocated for you. Once available, you can access the e-tickets and luggage labels through your Voyage Personaliser. Alternatively, you can call our Customer Contact Centre on 0344 338 8650 (local call charges apply), or your travel agent who can assist with printing the e-tickets and luggage labels for you.

These are posted to UK passengers who have a cabin number allocated approximately 84 days prior to departure, and can take up to three weeks to doormat. If you have not received a cabin number your luggage labels will be absent. Once your cabin number has been allocated you will need to print these off by visiting the Voyage Personaliser.

If you have supplied us with an email address at the time of booking, you will receive an email to invite you to visit the Voyage Personaliser to view your Shore Excursions, Spa, Dining and other services when they become available.

The above information can be found online for passengers who have opted to create their own E-Brochure via Voyage Personaliser or passengers who are automatically opted in to our online services.

If you are within these time scales and have not opted to print your own E-Brochure, are not booked on a Late Saver or other promotional fare, please call our Customer Contact Centre on 0344 338 8650 (local call charges apply).

A shore excursions brochure can be accessed from your Voyage Personaliser within the 'Your Holiday Information' section approximately 12 weeks prior to departure.

Here you are able to select the areas of interest in order to create a personalised brochure which you are able to then print.

We do not encourage food and drink to be brought on board, as we would like to think that all your culinary desires are more than adequately catered for on our ships.

We recognise that there may be particular favourites or special dietary requirements that you may need to enjoy a holiday.

In limited circumstances we would allow you to bring food and beverages on board but please note the following:

Perishables are not permitted: although there are fridges in cabins these are not temperature monitored and we cannot guarantee that they will keep foods at the correct temperature for safety. All items must be strictly for personal consumption, kept wrapped or sealed and not allowed to create any risk to health or likelihood of pest infestation in cabins or any other areas. Personal items may not be cooked for you on board, stored in the main stores or in any food room refrigerator or freezer.
You are advised to carry such items on board yourself rather than placing in your check in luggage to avoid any damage in the loading process.

On Queen Elizabeth and Queen Victoria, the Concierge desk can be found at the Grills Lounge, situated on Deck 11.

On Queen Mary 2, the Concierge Lounge is situated on Deck 9 however, the Grills Lounge is situated on Deck 7 outside the Grills Restaurant.

The Concierge lounge is open from 8am to 8pm.

Should you require any assistance with any aspect of your holiday, our Concierge Service will be happy to help you.

World Cruise

Each ship completing a World Voyage will offer a concierge lounge for our Full World Voyage guests. The location will be advised once the guest is on board.

Our Medical teams on each ship closely monitor levels of illness. As soon as we see any evidence of raised levels of illness onboard, we immediately take appropriate steps depending on the nature of the illness involved. For example where Norovirus is suspected we initiate an extensive and thorough environmental sanitation programme and provide help and advice to everyone on board. In order to prevent the spread of any such outbreaks we ask affected people to remain in their staterooms while infectious and emphasise the importance of regular and thorough hand washing especially before eating. In addition you will notice that before embarking the ship or entering dining venues on board, we ask everyone to use the hand sanitising gels provided. In some instances we also serve food in order to reduce the risk of transmission from person to person.

Yes, however it will not be possible for you to play them within your stateroom.

For bagpipes, it would be preferable if you use a chanter to practice on.

It will be possible for you to play them in a show lounge or other such room from time-to-time pending that no shows or activities are scheduled there, and only between the hours of 10am and 10pm.

Please contact the Voyage Director when you embark and they will be able to advise you on which venues and what times would be most suitable for your practising. Please be aware that there may, on occasion not be a location available to you.

Please note that your instrument will contribute to your luggage allowance where applicable and should be stored in your cabin.

We always monitor any such situation occurring in a location which has been planned as part of an itinerary on one of our cruises. Should we deem that the area has become unsafe for guests, crew and our ship; we would assess the situation and should it be necessary for the location be removed from the itinerary we would plan to replace with an alternative where possible. Should this situation arise, all guests concerned will be contacted to advise them of any change.

The safety and security of our guests and crew is our top priority.

Yes you can, however your bicycle must be stored in your stateroom and you would need to carry it on and off the ship yourself. Please note, though, that additional storage space is limited in most standard staterooms and we can not allocate wheelchair accessible accommodation to guests bringing bicycles. Additionally, bicycles cannot be carried on charter flights, and other scheduled air carriers may also refuse to accept bicycles for travel.

There is no facility to hire bicycles onboard our ships however there may be shore excursions arranged depending on your itinerary.

Please note that we cannot accept bicycles, or similar items, as mobility aids for use on board or ashore. Guests requiring aids to mobility must bring their own wheelchair or mobility scooter and must notify us of their intention to do so prior to travel.

Hotel Entertainment

3 Gold Stars - Entertainment Manager
2.5 Gold Stars - - Assistant Entertainment
2 Gold Stars - Musical Director, Production Manager, Youth Manager
1.5 Gold Stars - Entertainment Host (Senior)
1 Gold Star - Entertainment Host (junior), Assistant Youth Manager, Assistant Manager Production
None - Guest Entertainers, Dance Couple, Show Company Manager, Show Company Cast

Hotel Food and Beverage

3 Gold Stars - Food and Beverage Manager
2.5 Gold Stars - Food and Beverage Manager Food and Beverage Services Manager, Executive Chef, Senior Restaurant Manager, Bars Manager, Inventory Manager
2 Gold Stars - CDC (Buffet/Prod/Grills), Restaurant Manager
1.5 Gold Stars - Gallery Manager, Sous Chef (production), Sous Chef (Buffet), Chet Patissier, Head Baker, Head Butcher, Chief Sommelier Head Wine Waiter, Assistant Manager Bars, Assistant Manager Inventory
1 Gold Stars
None

Hotel Housekeeping

3 Gold Stars - Housekeeping Manager
2 Gold Stars - Assistant Housekeeping Manager (Butlers and Suites)
1 Gold Star - Laundry Manager, Night Housekeeper, Deck Housekeeper, Crew and Public Area Housekeeper
None - Senior Laundryman, Laundryman, Tailor, Laundry Assistant, Night Team, Steward, Butler, Housekeeping Assistant, Crew and Public Area Team, Kennel Master (QM2), Florist, Assistant Florist.

Hotel Management

4 Gold Stars - Hotel General Manager
3.5 Gold Stars - Senior Doctor.
3 Gold Stars - Housekeeping Manager, Food and Beverage Manager, Entertainment Manager, Hotel Operations and Retail Manager
2.5 Gold Stars - Hotel Auditor

Hotel Operations and Retail

3 Gold Stars - Hotel Operations and Retail Manager
2.5 Gold Stars - Customer Services Manager
2 Gold Stars - Finance Manager, Shore Excursions Manager, Administration Manager, Night Duty Manager, Communications Manager
1 Gold Star - Reception Manager, Events Manager, Flights Manager
None - Revenue Partners Staff, Shore Excursions Assistant Staff, Port Presenter Staff, Loyalty and Future Cruise Sales Staff, Guest Computer Service Manager, Librarian, Receptionist, Night Receptionist, Concierge Receptionist, Printer

Crew Office Function

3.5 Gold Stars - Human Resources Manager
2.5 Gold Stars - On board Trainer
2 Gold Stars - Crew Services Manager

1.5 Gold Stars - Assistant Manager Payroll Services
1 Gold Star - Assistant Manager Crew Services
None - Administrator (Crew)

Queen Mary 2 has 22 lifeboats which can carry 150 people per boat. There are also 60 life rafts, which can carry 37 people per raft, plus 2 fast rescue craft. Queen Mary 2 is certified to carry 4400 people (3108 guests and 1,292 crew) Life boats are located on deck 8. Life rafts are located on Deck 7.

Queen Victoria has 16 lifeboats which which can carry 150 people per boat. There are also 47 life rafts, which can carry 35 people per raft, plus 2 fast rescue craft. Queen Victoria is certified to carry 3,200 people (2,218 guests and 992 crew). Life boats are located on deck 4. Life rafts are located on Deck 3.

Queen Elizabeth has 16 lifeboats which can carry 150 people per boat and 2 dual purpose lifeboats.rescue boats which can carry 27 people. There are also 47 life rafts, which can carry 35 people per raft. Queen Elizabeth is certified to carry 3,272 people (2175 guests and 1,097 crew). Life boats are located on deck 4. Life rafts are located on open Deck 3.

In the event of an emergency, please go to your dedicated assembly station on board. Details of how to locate your assembly station are found on the back of your stateroom door.

Answer
For the safety, comfort and enjoyment of our guests, smoking (including Electronic alternatives) is not permitted in staterooms, on stateroom balconies or in public rooms. You will find designated areas on the open decks, where smoking is permitted. The only exception to this is Churchill’s Cigar Lounge, which is reserved for cigar and pipe smokers only. This policy is designed through direct feedback from our guests and is for the safety and comfort of all guests.

All restaurants are non-smoking, and this includes outdoor dining alternatives.

Smoking is not permitted in your stateroom/suite or on your balcony.

Electronic cigarettes

Electronic cigarettes and vaporising devices, including those which do not emit smoke, are permitted in designated smoking areas only.

Travelling to the United Arab Emirates, Please note that the use and possession of electronic cigarettes is illegal in the United Arab Emirates. If you are arriving and/or leaving the country by plane, please be advised that any electronic cigarettes will be confiscated at the airport and you may face a penalty. If you are visiting any UAE ports as part of your cruise, please do not take electronic cigarettes ashore.

Answer
All public spaces are designated as non smoking within the ship, with the exception of designated smoking areas. On the open decks, designated areas will be clearly signposted and noted in the Daily Programme.

All restaurants are non-smoking, and this includes outdoor dining alternatives. Smoking is not permitted in your stateroom/suite or on your balcony.

Churchill’s is a lounge dedicated to cigar and pipe smokers all day.

Electronic cigarettes and vaporising devices, including those which do not emit smoke/vapour, are permitted in designated smoking areas only.

Travelling to the United Arab Emirates Please note that the use and possession of electronic cigarettes is illegal in the United Arab Emirates. If you are arriving and/or leaving the country by plane, please be advised that any electronic cigarettes will be confiscated at the airport and you may face a penalty. If you are visiting any UAE ports as part of your cruise, please do not take electronic cigarettes ashore.

Answer
You are advised to still register a credit or debit card at check-in even you intend to settle your on-board account in cash. Please note you will be asked to enter your 4 digit pin number for verification.

Your on-board account must be kept in credit at all times to enable you to continue to make purchases on-board. You may add credit to your account at any time by visiting the Reception desk.

Should your account no longer be in credit, it will be frozen and you will be unable to make any purchases until it has a credit balance. If however, you have a credit or debit card registered this will ensure that the account is not frozen. You will then be able to continue to make purchases and to add cash to your account at your leisure.

We are unable to accept:

Money transfers to the ship (other than gift credits, however these are non refundable and cannot be taken out as cash) either prior to embarkation or whilst on-board.

Personal cheques, traveller’s cheques or prepaid credit cards

Any unused cash on your account can be refunded back to you at the end of the cruise by you visiting the reception desk prior to disembarking. Any credit due to be returned to you will be clearly shown on you final statement which will be delivered to your cabin on the last night of the cruise.

Answer
You can exchange your money on board into local currency for most ports of call. There are however certain ports when the ship is unable to carry local currency. In such cases, the ship will advise which currency is best to take ashore.

Please remember that we can only accept back the currencies we sell on board and only in the denominations that we sell.

Foreign currency can be charged to your account if you have a credit card registered or if your account has sufficient cash credit to cover the transaction.

There is a daily limit on all currency transactions of US $500 against a registered credit card. This is to ensure that we comply with money laundering regulations. We are unable to accept either personal cheques or travellers cheques. We are also unable to accept €500 notes at any time for currency exchange transactions.

If you require cash for any reason whilst you are on board you may charge this to your account. There is a daily limit of US $500 against a registered credit card.

Answer
Duty free items purchased on board via the shops

It is not possible to consume duty free alcohol in your cabin or around the ship. All duty free alcohol purchases will be retained by the shop and will be available for collection on the last full day of your cruise.

It is possible however to consume duty free tobacco products in the designated smoking areas.

Duty free items are not available on any cruise that only visits countries within the EU.

You may alternatively purchase alcohol from the room service menu to enjoy in your cabin or from our Gift Collection to enjoy both in your cabin and restaurants.

Answer
Yes, we offer a variety of drinks packages on board as detailed below. If you would like to book a package please call the Customer Contact Centre to place your order. Pre ordered items will require payment at time of ordering and will not be charged to your on board account.

*Please note that all items / prices are subject to change and availability and where applicable, alternatives may be offered.

Cunard World of Drinks.

Cunard embarks on a dynamic update to its beverage programme with the launch of ‘A world of drinks’.

Following the success of ‘A world of drinks’ pilot on board Queen Mary 2 this summer, we are pleased to announce our new range of drink options will become a permanent feature on all Cunard ships; and will also be rolled out to Queen Elizabeth and Queen Victoria from December 2018.

Cunard World of Drinks brochure

Beer and wine package brochure

Hot drinks brochure

Premium soft drinks brochure

Standard soft drinks brochure

Beer and wine package terms and conditions

Hot drinks terms and conditions

Premium soft drinks terms and conditions

Standard soft drinks terms and conditions

Guests who have purchased a package that has been discontinued will have this honoured on board. Alternatively, should you wish to upgrade to the new drink options, the discontinued drinks package will be refunded against the purchase of new drinks options on board.

Wine packages - Queen Mary 2, Queen Victoria and Queen Elizabeth

Various wine packages and World Voyage Wine Collections are available to book before your cruise or once you arrive on board (15% gratuity is included in these prices). Wine packages can be consumed either in the restaurant or in your stateroom. Please note loyalty discount will not be applied when purchasing wine packages.

For more information about bringing your own wine on board please see Can I take a bottle of wine/champagne on board to drink in a restaurant and would a corkage fee apply?

Wine collections from $299.

Guests can choose a tailor made collection of either six or twelve bottles from one of two distinctly different yet exquisite wine collections; The Commodore Collection and The Captain's Collection. A full brochure is available from the Sommelier team detailing each collection from which guests will make their selections.

Captain's Collection: $299 (6 bottles), $560 (12 bottles)
Commodore Collection: $395 (6 bottles), $715 (12 bottles)

*Prices are subject to change

Wine tasting.

Wine tasting is available from $35.00* per person. Chief Sommeliers on board create wine tasting packages which are influenced by the cruise and itinerary and will be subject to availability. To take advantage of these packages, please contact reception once on board.

Please note that these packages are non-refundable and may not be exchanged for another item, or for on board credit.

*subject to change

Room service.

Single bottles of wine or Champagne can be pre ordered via our gift catalogue and spirits can be ordered via room service.

For sample menus available on board, please see the question How much are drinks on board?

Answer
On board you will find an enticing selection of international premium brands and vintages from around the globe. The prices of drinks on board are similar to London hotels,restaurants and bars. Our spirits are available in a choice of 1oz (29.6ml) or 2oz (59.1ml) measures and there is an enhanced premium mixer offering.

Whether you are starting the day with an illy coffee, making the most of the sunshine on deck with a classic cocktail or getting ready for a night out on board, Cunard offers a wide variety of bars and lounges to suit your tastes. In stateroom there is a minibar and room service menu available 24 hours.

All bar menu prices are listed in US Dollars and subject to a 15% service charge.

Sample Menus - Prices are subject to change.

Queen Mary 2

Carinthia Lounge Day Menu

Commodore Club Menu

Wine list

Queen Victoria

Gin & Fizz

Chart Room Night Menu

Wine list

Queen Elizabeth

Deck menu

Golden Lion

Cunard Coffee

Wine list

Non Alcoholic

We offer a selection of non alcoholic beverages including:

Soft drinks

Mocktails

Becks non-alcoholic lager

Non-alcoholic wines: Ariel Chardonnay and Ariel Cabernet Sauvignon

Bottled Water

Bottled water can be purchased from the minibar menu and from all bars on board.

General Information

A 15% service charge is automatically added to your purchases, it is shared amongst the beverage staff. Naturally, you are free to tip any member of the crew over and above these amounts, at your discretion.

Answer
Yes, it is possible to arrange a taxi in some ports of call.

Alternatively we offer an exciting range of Shore Excursions which can be pre booked via Voyage Personaliser or booked via the tours desk on board.

Port of Call

If you wish to book a taxi for a port of call you are visiting, please speak to the Reception Desk. It is not always possible to pre book a taxi in all ports of call, reception will be able to confirm if this is possible or if there will be taxis along the quay side.

Alternatively our Shore Excursions Team on board may also be able to arrange a private car booking for you, please enquire once on board.

Southampton

Please speak to reception who will be able to arrange a collection for you at Southampton. There is a taxi rank at each cruise terminal in Southampton.

New York

We do not offer taxi bookings in New York, but please rest assured that there are hundreds of taxis upon arrival in New York.

Answer
There is a resident Chiropractor on board Queen Mary 2.

There is a doctor on board who can help with minor ailments and procedures. A range of massage treatments are available from the spa. Guests should be reminded that they should have adequate medical insurance before travelling as services from the Medical Team can be expensive.

You can email the ship directly at qmhspa2@cunard.co.uk if you wish to make requests for services.

Answer
Via Mobile Phone

As mobile phone service is available on board our ships, the easiest and possibly fastest route will be to send an SMS text or call their usual mobile phone numbers. When ships approach port and land-based mobile phone service again becomes available, the ship's service is switched off. Most mobile phone providers have agreements with the ship's service provider; Telenor. Costs are usually higher than for making an International call to or from a mobile phone.

Via Email

Guests on board can access their own personal email account connecting to the Internet while on board, using either their own mobile device/tablet/laptop via WiFi or using a computer in the ship's Internet Centre. There are charges for internet usage and these are the same whether using WiFi or a ship's Internet Centre computer.

If you do not have a personal email address and want friends and family back home to be able to contact you, you can give them one of the below email addresses and we will pass the message on to you. A small charge (approximately $1.50) will be applied to the on board account.

The email needs to include your name and cabin number within the subject line of the email.

Info.qv@cunard.co.uk

Info.qm@cunard.co.uk

Info.qe@cunard.co.uk

Contacting Crew Via Email

If you are a friend or relative of a crew member please contact them via their personal email account.

Via Ship's Satellite Telephone

It is very easy to call of our ships at sea from the UK. Callers are connected to the Purser's desk and calls may be received any time whether the ship is in port or at sea, as long as there is a satellite connection. Please be aware that it may take some time to locate the guest and bring them to a phone. If guests are not in their stateroom, a message will be taken and delivered to their stateroom.

The procedure for sending a fax to our ships is the same. Please find the relevant telephone and fax numbers below:

Queen Mary 2 - 00 870 773 235 723 or 00 870 331 062 710

Queen Victoria - 00 870 764 817 752 or 755

Queen Elizabeth- 00 870 765 067 260 or 263

If calling from outside of the UK please call - 001 732 335 3272

If calling from the US please call - +1877 266 0985

Please note that there may be times where the ship is not receiving a satellite signal which may result in you being unable to contact the ship for a short period.

All prices listed below are subject to change. Please check with your service provider for accurate costs.

Please be aware that a connection via Satellite can be very expensive at around £6 per minute, you will be charged by the min and as soon as the phone starts ringing. Please refer to your phone provider for confirmed details of costs.

You will also be required to "press the pound sign on your keypad" when entering details. For those based in the UK, the pound sign is equivalent to the hash (#) key.

If you experience difficulties contacting the ship, in case of emergencies, you may call our Customer Contact Centre on 0344 338 8650 (local charges apply) where a message can be passed on.

Answer
Most people find their mobiles work well at sea, because this is a satellite service, on occasion signal strength can vary, but you should be able to do all the usual things – make and receive calls, send text messages and photos.

If you see Telnor on your mobile’s display, this means you are using International Marine Roaming and the cost of making and receiving calls and texts will be added to your mobile bill, not your ship account.

Your service provider should be able to give you a breakdown of all charges. Please note that charges for "pay as you go" can vary to those of contract phones on the same network.

There may be occasions that your phone will not be able to find a signal.

Please note - Prior to sailing, guests may need to contact their mobile phone providers to ensure International Roaming is enabled.

Answer
All of our ships are Wi-Fi enabled so you can access the internet on your own devices, via our terminals in the library or ConneXions. Satellite internet packages are available to purchase pre-cruise or once on board.

You can also use your roaming partner - when near the shore - or the MCP network - when at sea. Charges for these connections are set by your network service provider and will be added to your mobile bill rather than your on-board account. Please contact your normal service provider for data allowance and costs.

Satellite internet packages

We are currently updating the satellite internet service across our entire fleet. Due the nature of the changes being made to our satellite internet service, at present, we are unable to confirm which packages will be available on board during your holiday - this information will be available from your ship. What we can guarantee however, is that as a minimum, for $45 satellite internet credit, you will receive 120 minutes of satellite internet time. Head to the Library or ConneXions on board to confirm your satellite internet package and redeem your credit – find out more in our Gift Catalogue. Once you have booked your holiday, visit Voyage Personaliser to find out how to purchase internet credit.

Once on board, your internet credit can be used to purchase a satellite internet package - your ship will confirm which type of internet package is available. You can also buy internet packages at any time during your cruise. To do this, open a browser on your device, log on to the ship’s WiFi and follow the instructions. Alternatively, pop along to the Library or ConneXions; a good option if you need a little help.

You can use your satellite internet package on any device, but not simultaneously on multiple devices. It is not possible to wire your device into an internet connection on board.

If you are on a back to back (two or more consecutive) cruise(s) please note that the satellite internet service may be unavailable during turnaround days when the ship changes from one cruise to the next.

Connection speed

While we strive to provide the best possible internet service for our guests, it should be noted that the “at sea” performance does not match “at home” expectations and the service will be slower than terrestrial connectivity.

We are unable to provide a guaranteed speed due to a number of factors that impact on performance. These include:

Concurrency level (number of users utilising the system)

Latency

Geographical location

Physical blockage

Weather (both in the vicinity of the ship and at the terrestrial landing station)

Satellite congestion

Territorial bandwidth restrictions

On board WiFi infrastructure variations

Access to email

You are able to access your own personal email account by using the internet facilities as detailed above. If you do not have an email account, our Guest Computer Services Manager will be happy to help you set one up using the provider of your choice.

Printing and scanning

You can print pages in the Library or ConneXions; a small charge per page will be added to your on board account. If you require a document to be digitally scanned, please speak to the Purser’s Desk.

Complimentary Internet Time for Cunard World Club Members:

Gold tier members of the Cunard World Club receive up to two hours complimentary internet time per voyage

Platinum members receive up to four hours complimentary internet time per voyage

Diamond members receive up to eight hours complimentary internet time per voyage

Free packages for World Club members must be purchased in the normal way and will then be refunded at the end of the cruise. The free usage is per voyage, except on world voyages when it will be refreshed at the end of every financial sector. Any enquiries about World Club usage will be dealt with in the Voyage Sales Office in the Grand Lobby on Deck 1.

Internet station opening hours and locations

The internet stations are open 24 hours a day. Assistance is available at various times throughout the day and evening.

Internet stations are located in the following areas:

Queen Victoria - The Library on Deck 3 (24 hours) and Cunard ConneXions Classroom on Deck 1 - (9am-7pm, except when learning sessions are taking place)

Queen Elizabeth – The Library on Deck 3

Queen Mary 2 – Cunard ConneXions iStudy on Deck 2

Stay Connected - calling home

Most people find their mobile phones work well at sea. You’ll see ‘MCP’ or ‘90112’ if you’re connected to International Marine Roaming. Charges are added to your mobile bill. You can also use your stateroom phone to make calls. These charges will be added to your on board account.

Skype and video calling connections

The restrictions with available satellite connectivity and bandwidth make the use of Skype and other video calling (Facetime etc.) extremely unreliable and we do not recommend their use on board.

Answer
You can direct-dial ashore worldwide from your stateroom.

Phone calls are charged $4.95 per minute due to being a connection through the ship's satellite phone and will be charged to your on board account only. (subject to change).

Should you have difficulties, staff in the Business Centre will be happy to assist you.

Please contact your supplier for details on calling from the ship using your mobile.

Answer
It is permissible to wear such items of clothing during the daytime , however please refer to our What to Pack web page for evenings on-board.

It should also be noted that some countries may have rules against this sort of attire such as Barbados where it is illegal due to this matching the uniforms worn by security services.

Restriction to wear Camouflage Clothing

Barbados

St Kitts

Dominica

Grenada

No Restrictions to wear Camouflage clothing

Curacao

St Maarten

Answer
Your Cunard experience starts the moment you arrive at your embarkation port, with porters waiting to collect your luggage before you head off to check in.

After check in you will board one of our magnificent ocean liners to be greeted by members of the ship’s company and experience the stunning view of the Grand Lobby before you.

You’ll then be shown to your luxurious stateroom where you can freshen up and meet your stateroom steward. They are there to ensure every detail of your stay on board is taken care of.

Once you’ve unpacked you’re free to explore the ship. Of course, if you’re a guest in one of our Queens Grill suites, your butler will be unpacking for you.

After a relaxed lunch you can head off to further explore the ship or return to your stateroom to unwind before sail away.

After a short safety drill, make your way up on deck to enjoy a glass of Champagne as your voyage to exciting destinations begins.

Answer
The cabin electrical systems on board are not designed to take high current capacity items.

Cabin hair dryers are provided for the comfort of the guest, these are specially bought for the ships and are of lower current ratings and hence compatible with the ships electrical systems.

You can also find irons in our laundries on board and are free of charge. Please note, you are not permitted to bring irons on board with you.

Personal Extension Leads are not permitted on board unless to be used with essential medical equipment (e.g. CPAP and nebuliser machines). These will be checked for electrical safety along with your piece of medical equipment prior to sailing.

Surge protected extension leads are not accepted in any circumstances as they interfere with the ship's electrical distribution.

Answer
Pillow

Standard pillows are of a hollow fibre construction, made by Calderon.

Duvet

The duvets are made of cotton hollow fibre by English Trading with a tog rating of 10.5.

Sheets

Sheets are made from polycotton by Calderon. You may request sheets and blankets instead of duvets this can request up to 3 days prior to your sailing date by calling our Customer Contact Centre, please visit our website for contact details. Within the 3 days prior to sailing please make your request with your cabin steward once on board.

Anti Allergy

Please note we do not have anti allergy bedding on board our ships, however if you do have an allergy to washing detergent then we can make arrangements for this. Please contact our Customer Contact Centre please visit our website for contact details.

Mattress Topper

We do not supply mattress toppers as the mattresses on board all ships are all of a high quality and therefore a mattress topper should not be required.

However we can provide a duvet over the mattress, if this is required this can be arranged with your Stateroom Steward once you are on board.

The items listed are not available to be purchased.

Answer
There are no weight restrictions on the upper pullmans, however there is a weight restriction on the bunk ladder of 130 kg which is approximately 20 Stone.

The upper pullmans are "shock tested" to approximately 300 kg.

Any passenger can sleep in a upper pullman, please bear in mind the bed is elevated therefore a lower berth/cot may be suitable for children/babies.

You will be unable to have a Queen bed configuration in the cabin if any of the upper pullmans are in use.

Answer
Queen Victoria

Grand Suite Q1 cabin 6194; three small glass top table, four dining chairs, one rectangle stone table, two chairs, two stool/ottoman, two single loungers and one double lounger

Grand Suite Q1 cabin 6203; two small glass top table, four dining chairs, one rectangle stone table, two chairs, two stool/ottoman, two single loungers and one double lounger

Grand Suite Q1 cabins 7142, 7159 and 8211; three small glass top table, six dining chairs, one rectangle stone table, two chairs, two stool/ottoman, two single lounger and one double lounger

Queens Suite Q5 cabins 4188, 4189, 5189, 5190 8211; one large white table, two square small tables, two loungers and two recliner chairs.

Queens Suite Q5 cabins 8162 & 8163 8211; one large white table, one round small table, two loungers and two recliner chairs.

Master Suite Q2 cabins 7070, 7085, 8211; one round stone table, two small glass top table, four dining chairs, two lounge chairs and two stool/ottomans

Penthouse Q3 cabins 4099, 4101, 4104, 4106, 5101, 5103, 5106, 5108 8211; two stools, one large white table and two recliner chairs

Penthouse Q3 cabins 6104, 6106, 6109, 6111 8211; one large white table and two recliner chairs

Penthouse Q6 cabins 5191, 5192, 5194 8211; one large white table, two square small table, two loungers and two recliner chairs

Penthouse Q6 cabins 8164, 8165, 8166 8211; one large white table, one round small table, two loungers and two recliner chairs

Suite cabins 7036, 7037, 7038, 7039, 7040, 7041, 7042,7043, 7044, 7045, 7048, 7050, 7051, 7052, 7053, 7063, 7078, 7080, 7082 ,7084, 7086, 7088, 7093, 7095, 7097, 7099, 7101, 7103, 8211; one large white table and two recliner chairs

Queen Elizabeth

Grand Suite Q1 - one dining table with 4 chairs and cushions, two chaise lounge with cushions, two chairs, two ottoman and two tea table with glass top.

Master Suite Q2- one dining table with two chairs and cushions, two chaise lounge with cushions, two chairs, two tea table with glass top.

Penthouse Q3 & Q4 and Queens Suites Q5 & Q6 - two reclining chair with ottoman, one tea table.

Princess Grill Suites P1 & P2 - two reclining chair with ottoman, one tea table.

Club Balcony and Balcony- two dining chairs and one tea table.

Queen Mary

Britannia Grade -two dining chairs and one tea table

Answer
Deck 14
Area Name - The Lookout
Features;

Observation platform accessed via sports deck with view over the ship's bow

Standing room only for approximately 50 people

Day Use - Observation - 24 hours
Night Use - Observation - 24 hours

Deck 11
Area Name - Observation Deck
Features;

Almost 360 degree observation deck overlooking bow of the ship

Standing room only for approximately 100 guests

Day Use - Observation - 24 hours

Night Use - Observation - 24 hours

Answer
Yes, The Royal Court Theatre can be found on each ship.

Located on decks 1, 2 and 3 on board both Queen Elizabeth and Queen Victoria with a capacity of 850 seats per theatre.

Located on decks 2 and 3 on board with a capacity of 1094 seats.

Each theatre also has a number of wheelchair spaces, available on a first come - first served basis. It is not possible to pre book these spaces or any of the seats in the theatre (with the exception of Private Boxes as detailed below).

Private Boxes - Production Show Evenings

guests on Queen Victoria and Queen Elizabeth can experience private boxes.

Celebrate special evenings in the Royal Court Theatre with our Theatre Box programme. You will be offered finger desserts and champagne cocktails in a private lounge area. At performance time, you will be guided to your private box, where bar staff will serve you chocolates and Verve Clicquot champagne. You can make a reservation via the Purser's Office.
Please note reservations close at 3pm on the day of the performance. A charge of US$55 + 15% Service Charge per couple applies, which will be added to your on board account.

Private Boxes Further Information

If the theatre is showing a comedian, film or other such entertainment the boxes are complimentary and available on a first come first served' basis. It is not possible to reserve a box or any seat in the theatre prior to embarkation.

Please note that Queen Mary 2 does not have any Royal Boxes.

There are steps that lead down into each box, however there are 2 boxes which are wheelchair accessible, a guest may join you however please note that space is restricted to one wheelchair and this may lead to guests feeling a little cramped.

Performances

During a typical 14 night cruise you will have the opportunity to see up to 6 Cabaret performers and up to 5 Production Shows. All shows are played twice on the same evening, usually at 8.30pm and 10.30pm, once for the first dinner sitting and once for the second dinner sitting.

Full details of the acts, shows and performances will be made available to you once on board.

If you are travelling on a back to back voyage i.e: Southampton - New York and then New York - Southampton, the productions and guest speakers are alternated so you should have the option to see different productions on each voyage.

There is no set opening time for the theatre, it will open for individual events which can vary day to day. Please see the daily programme, your on board news paper for entertainment events and times.

*Prices subject to change and inclusive of service charge

Answer
Prior to Cruise:

Queen Elizabeth and Queen Victoria - Should you wish to amend or cancel a spa appointment or package prior to your cruise you can do so by logging onto Voyage Personaliser and visiting 'Your Spa Reservations' from the 'Spa option on the menu ribbon.

Cancellations can be made via Voyage Personaliser up until 3 days prior to departure free of charge. If you are within 3 days of sailing you will need to speak to the Royal Spa once on board.

Please note that refunds will be applied to the card originally used to purchase the treatment or service and you will receive confirmation of your amendment / cancellation.

Queen Mary 2 - Should you wish to cancel or amend a booking prior to your cruise you can do so by calling Canyon Ranch Spa direct, reversing the charges, to make an appointment on 00-1-855 260 6655 toll free for US guests.

All other nationalities can call 001-1-520-239-3283 (charges apply), 6am-5pm seven days a week, Pacific Standard Time (PST) and Mountain Time the rest of the year or email spaclubatsea@canyonranch.com

On Board:

Spa treatments and services can also be amended or cancelled on board, however for cancellations made at this late stage, a penalty charge may be applied.

Queen Elizabeth and Queen Victoria - Cancellation made on board within 24 hours of your appointment will incur a 50% cancellation charge*.

Queen Mary 2 - SpaClub cancellations must be received at least 6 hours before scheduled Spa appointments, 3 hours before scheduled Salon appointments or the full service fee is charged.

* Please note this is subject to change.

Answer
Once you have signed into Voyage Personaliser select the 'Spa' heading from the ribbon tool bar at the top of the screen. If you hover over the Spa menu heading a list of options will be displayed:

The options you will see are:

Spa Services - selecting Spa Services will display a category list of all available treatments and services.

Your Spa Reservations This will display a list of all pre-purchased Spa reservations

Spa Services

Selecting Spa Services from the menu heading will present the following screen, detailing a full list of all Spa categories:

Spa Treatments and Services

Selecting more details on any of the Spa Services categories will return a list of all treatments and services available to pre-purchase. The treatment or service name, description, duration and price information will be displayed:

Pre-purchasing a Treatment or Service

Once you have selected BOOK NOW, a search results screen will be presented.

A passenger name, date and time slot have to be chosen before SHOW RESULTS can be selected

You can switch between Spa Services and Treatments by using the drop down menus provided

Please note that available times are offered in slots: 08:00 - 12:00
12:00 - 17:00
17:00 - 22:00

Please note, if there are no available times within a selected slot, available times within other slots will be shown

An available treatment time should be selected from the results provided, please note that multiple times can be selected at any one time. As soon as you select a time, it will show in My Current Selections

Once you have selected a treatment time it will show in green

The treatment or service will remain in the Shopping Basket 2 hours for you to complete the purchase

From here you can, if necessary, Change Booking or you can also Remove from Basket

Please note you can add multiple items, including Shore Excursions and Alternative Fine Dining tables to the shopping Basket before selecting PAY NOW.

Once you have finished shopping you should select PAY NOW to complete your purchase.

Once you have completed your payment you will receive 2 email confirmations, one from Cunard Line to confirm your appointment and one from World Pay, this is your payment receipt.

If you have any question please speak to our Customer Contact Centre on 0843 373 0000 (calls cost 5p per minute plus your telephone company's network access charge).

Answer
Liquor and tobacco at duty free prices are available onboard all three Cunard vessels.

Duty Free Liquor products sold via the shops will only be available to take home. You may order via the shops (detailed below) at any time throughout the cruise and orders will be available for collection at the end of your cruise (you will be given details where and when you can collect your orders). The shops are shut when the ship is in port.

You can also purchase duty free tobacco from the shops at any time during your voyage and can take the tobacco products away immediately for consumption on board or take ashore purposes.

Queen Mary 2 - Mayfair - Deck 3
Queen Elizabeth - Royal Arcade (Deck 3)
Queen Victoria - Cunardia - Deck 2

Intra EU Voyages (Voyages visiting only Countries within the European Union)
On intra EU voyages we are unable to sell any duty free liquor or tobacco for on board consumption or to take ashore via the shops.

Price Guarantee
On all three Cunard vessels, the shop offers a price guarantee on liquor and tobacco purchases. We guarantee the shop will be cheaper than any comparable outlets - including any shops ashore during the voyage. You will need to be able to provide proof of the cheaper price from recognised retailers. Online price comparisons are not included. If you have already purchased on board the shop will refund you the difference back onto your on board account. If you have not yet purchased and have proof of the cheaper price ashore the shop will price match for you.

Answer
Queen Mary 2 and Queen Victoria

UK daily newspapers are not available on board however we do offer 'ships' newspaper which is compiled from a selection of news stories from around the world and UK.

The newspaper is available in a number of languages including, French, German, Spanish and Japanese. It is available from reception or can be delivered to your stateroom upon request.

Queen Elizabeth

UK daily newspapers are not available on board however, we do offer 'ships' newspaper; Britain Today and Daily Mail which is compiled from a selection of news stories from around the world and UK.

There are newspapers available in a number of languages including, French, German, Spanish, Dutch, Portuguese, Norwegian and Japanese. It is available from the Purser's office or it can be delivered to your stateroom upon request.

You can also keep up to date with the news via the internet.

Answer
We stock a wide range of sun lotions on board. We have factors 4, 6, 8, 10, 12, 15, 20, 30 and 50+. The prices range from $6.50 to $30. The complete list is below:

Lancaster Face Bronzer SPF15 50ml
Lancaster Self Tan Bronze Milk
Lancaster Sport FaceBody SPF20 75ml Pump
Lancaster Sport Mist SPF15 125ml Energise
Lancaster Sun Oil Free Gel SPF10 150ml
Lancaster Sun Oil Free SPF15 150ml
Lancaster Sun Tan SPF15 200ml
Lancaster Sun Beauty SPF15 50ml Face
Lancaster Sun Beauty SPF30 50ml Face
Lancaster SunTan SPF6 200ml
Lancaster Tan Maximiser 125ml Face and Body
Lancaster Tan Deepener SPF6 200ml
Malibu Aftersun 200ml
Malibu Aftersun 400ml
Malibu Aftersun Spray 200ml
Malibu Babes Lipstick Coconut
Malibu Babes Lipstick Berry
Malibu Lip Balm SPF20+
Malibu Lip Balm SPF30
Malibu Miss Lip Balm SPF30
Malibu Scalp n Hair Protector
Malibu SPF12 200ml
Malibu SPF15 Dry Oil Gel
Malibu SPF20 200ml
Malibu SPF30 200ml
Malibu SPF4 Dry Oil Spray
Malibu SPF8 Dry Oil Spray
Piz Buin 1Day SPF15 100ml
Piz Buin 1Day SPF30 100ml
Piz Buin Aftersun 200ml MOQ24
Piz Buin Duo SPF10/20 Lotion MOQ24
Piz Buin SPF 15 Lotion MOQ24
Piz Buin SPF 6 In Sun Lotion MOQ24
Piz Buin SPF10 n Sun Lotion MOQ24
Piz Buin SPF15 150ml + AS 200ml MOQ12
Piz Buin SPF15 Allergy Lotion MOQ24
Piz Buin SPF30 Allergy Lotion MOQ24
Piz Buin SPF30 In Sun Lotion MOQ24
Piz Buin SPF50+ In Sun Lotion MOQ24

Please note, all items are subject to availability.

Answer
Cunard cannot accept any child under the age of 6 months as a guest. We are unable to accept infants of 12 months or less on any Full World Cruise, Exotic Cruises or Transatlantic Crossings.

Children pay the applicable adult per person fare when travelling as a first or second guest.

Infants aged between 6 months and 2 years accommodated as a third or fourth guest in a stateroom travel free on board. A nominal fee may be charged for infants between the ages of 6 months and 2 years travelling where transfers, hotel stays and air travel are involved, which we will discuss with you at the time of booking.

Guests aged 2 to 17 years of age travelling as a third or fourth guest in a stateroom pay the full fare less the relevant third or fourth person discount.

Please note that children under the age of 16 are not permitted to travel in a stateroom without an accompanying passenger who is aged 16 or over.

Children aged six months (or 12 months as detailed above) to 23 months are classed as infants.
Children aged two years to 17 years are classed as children.
Those aged 18 years or over at time of travel are classed as adults.

There is no maximum age to travel.

Answer
Theatre - Children under the age of thirteen must be accompanied by a parent/guardian in the Theatre during Productions Shows. Unescorted children will not be permitted to enter the Theatre.

Casino - Entry into the Casino is limited to guests over the age of 18, regardless of whether or not they are accompanied by a parent/guardian. (21 years whilst in US waters).

Swimming pools - The swimming pools on board are unsupervised and children under 16 years are to be supervised by a parent or guardian whilst using the pools.

Whirlpools - The whirlpools on board are not to be used by children aged 8 and under, and children aged 8-16 must be supervised by a parent or guardian.

Gym, Saunas and Steam Rooms - The minimum age for use of gym facilities including sauna and steam rooms, is 16 years of age with parental supervision or 18 years of age without supervision. Those under the age of 18 years of age should not use the weights section at all.

Nightclub - When in operation, children under the age of 16 are not allowed in the venues designated for the adult night club.

Other- Children may be required to have adult supervision whilst using certain rooms, further information on this can be provided when on board.

There may be time restrictions when children are no longer allowed in certain areas such as bars after midnight. These times and locations will be notified to you once on board.

Restricted areas (ship specific):

Queen Elizabeth:
The Yacht Club - No children are allowed entrance to this venue after the hours of midnight.

Queen Victoria
Hemispheres - No children are allowed entrance to this venue after the hours of midnight.

Queen Mary 2
G32 - No children are allowed entrance to this venue after the hours of midnight. (21 years whilst in US waters).

Answer
If you are allocated to the Britannia restaurant, it would not be possible for you to dine in the Princess Grill or Queens Grill as these restaurants are reserved for those guests travelling in Princess Grill or Queens Grill suites. It is also not possible for you to upgrade to dine in Princess Grill or Queens Grill restaurants, unless you upgrade your stateroom prior to sailing.

If you wish to dine with other guests who are booked into a different stateroom category you would all need to be booked into the same stateroom category.

Answer
Tables for two people in any of the main dining rooms or Grills dining rooms are on a request only basis.

Tables in alternative dining venues are allocated on a first come, first served basis and we will always try to accommodate a table suitable for your requirements.

In buffet restaurants, you are free to sit at which ever table has suitable availability.

Pre purchasing an alternative dining venue

You may pre-purchase a table, selecting the date and time, at the Verandah on Queen Victoria, Queen Elizabeth and Queen Mary 2

Bookings can be made through Voyage Personaliser at around three months prior to departure. Simply log on using your first name, surname, booking reference and date of birth. Once you have logged in you should visit the Dining heading on the menu ribbon and click on Select Dining.

Answer
On January 19, 2016 Public Health England upgraded their health protection guidance (https://www.gov.uk/guidance/zika-virus) for people travelling to areas where ZIKV is known to occur. Zika virus is transmitted by mosquitoes, and symptoms include fever, headache, red eyes, rash, and joint pains.

The illness is usually mild and lasts between 2-7 days. However, the alert specifically references women who are pregnant or who are trying to become pregnant. This follows similar advice issued by the US CDC on January 15, 2016.

The situation is evolving rapidly so please regularly check the affected areas via the Pan American Health Organization's, PAHO website, clicking on the link to Zika Virus Infection.

Guests are reminded to take general precautions against biting insects by covering exposed skin, and using insect repellent. Comprehensive health information can be found at: http://www.cdc.gov/zika/index.html

Answer
Prior to Embarkation

If you fall ill prior to embarkation and feel that you will be unable to join your cruise, please call our Customer Contact Centre on 0344 338 8650 (local charges apply), or your travel agent if you have booked via one. You may be able to transfer your cruise to a later date, however please note that there are some stipulations that must be adhered to in order to do so.

If you fall ill on the day of your cruise and are unable to join your cruise, please call our Customer Contact Centre on 0344 338 8650 (local charges apply) if you are joining the ship in an overseas port and if you are sailing from Southampton please notify the cruise terminal on the appropriate number:

Mayflower Cruise Terminal 023 8065 6429 or 6431
Ocean Cruise Terminal – 023 8071 7997
City Cruise & QE2 Terminals - 07917 520099

If you are unable to travel, your booking will be subject to cancellation charges. Please ensure you have adequate travel insurance which may help cover the cost of such charges.

Falling ill on Board

Each ship has a Medical Centre on board, supported by fully qualified doctors and nurses who can assist with general medical issues. We are proud to be able to say that all of our medical centres are the first and only facilities in the industry to be accredited by the prestigious United Kingdom Health Quality Services and certified to ISO9001:2000.

Although we hope none of our guests become ill, please note that medical and repatriation expenses in countries such as the United States can be substantial and this is why we insist upon all guests having valid insurance to cover them for such costs. If you happen to be taken ill whilst cruising with us and your condition were so serious that we needed to get you to shore, you would be placed into the care of our port agents and a member of our team ashore would stay in contact with you and provide support if required. Please note, however, that all medical facilities on board are charged for as they are treated as private health care, charges will be applied to your on board account.

It is a condition of the contract that you have adequate travel insurance to cover you for any medical costs you may incur.

Opening hours of the Medical Centre are displayed on board, as is the location (generally on the lowest passenger deck). Should you require medical assistance outside of the opening hours, and emergency number is also provided on board.

Answer
Norovirus is a virus that in most cases causes nausea or vomiting and diarrhoea. It can also cause abdominal pain, loss of taste, general lethargy, weakness, muscle aches, head aches or low grade fevers.

Outbreaks of Norovirus generally occur in closed or semi closed areas such as hospitals, schools, prisons and cruise ships etc. It is transferred from person to person by physical transmission, often due to an infected person not washing their hands properly and then touching items such as food utensils, door handles etc, which are then touched by someone else.

When a person becomes infected, the virus begins to multiply within the small intestine. After approximately 1 - 2 days, Norovirus symptoms can appear. These symptoms develop between 24 - 48 hours after exposure and last for around 24 - 60 hours.

When people on board are diagnosed with Norovirus, they are confined to their stateroom so that they can recover and the risk of infecting other guests or crew is reduced. Rigorous cleaning procedures are carried out during and after outbreaks of Norovirus.

Answer
Providing your bookings have been linked together, the Maitre'D will endeavour to accommodate your request to dine together, however this cannot be guaranteed.

Cunard Fare bookings will receive first priority, Early Saver fare bookings will receive second priority when dining is allocated.

Other promotional fare bookings will have dining allocated once on board following all other fares being allocated.

Dining arrangements will be confirmed once on board.

Answer
Cunard Fare Bookings

It is possible to amend your dining option from 1st sitting to 2nd sitting, or vice versa, after you have made your booking, providing of course that there is sufficient availability.

You can amend your dining option by logging onto your Voyage Personaliser. Once you have logged in you will be required to select the 'Overview' option under the 'Dining' menu heading. From there you can select a new dining choice: a different table size, or dining time (where applicable). Once you have decided on a new option please proceed to confirm the change by pressing the green 'Confirm' button that appears on screen.

Alternatively, please call our Customer Contact Centre on 0344 338 8650 (local call charges apply), or contact your travel agent with whom you have booked.

If you amend your dining preference but then decide you would like to go back to your original chosen time, please be aware we cannot guarantee you will not be placed on a waitlist.

Early Saver Bookings

In line with the applicable Terms and Conditions, guests booked on an Early Saver fare will have their dining arrangements confirmed on board. Early Saver guests do however have the option of advising us of their preference up to 5 days prior to departure. You may submit your preference by either using the link above or via the Voyage Personaliser. Your dining option will be confirmed once on board. Your dining option will be confirmed once on board.

Please note that those on Early Saver fares who have booked into a Queens Grill (grades Q1 to Q7) or Princess Grill (grades P1 & P2) suite need not submit a dining preference as there is a single sitting for dinning in the Queens Grill and Princess Grill restaurants.

If you amend your dining preference but then decide you would like to go back to your original chosen time, please be aware we cannot guarantee you will not be placed on a waitlist.

Late Saver Fare and Other Promotional Fares

Please note if you are booked on any other promotional fare you cannot select your dining choice, submit any requests, nor make any amendments once Cunard Line have allocated a dining choice for you, as per the terms and conditions. Full details will be provided once on board

Answer
Yes, for events such as:

Parties e.g. birthday celebration, wedding anniversary

Meetings e.g. masonic and cruise community

There is no charge to book a room, however any food and beverage requests will be charged to the on board account of the person arranging the cocktail party.

If you wish to arrange an event please speak to a member of our contact our Customer Contact Centre on 0344 338 8650 (local call charges apply).

Enquiries for day usage will be discussed on a case by case basis. Please be aware, we are usually unable to accommodate functions for large groups on our 2 night voyages, please check with our Customer Contact Centre before booking.

Answer
During your time on board, you’re certain to receive our famous White Star service from all of our crew. Additionally, there are many more people behind the scenes supporting those who look after you directly. For your convenience, a Hotel and Dining charge will be automatically added to your on board account.
This charge, which varies for Grills and Britannia guests, will be shared amongst those crew members who helped provide and support your holiday experience, including the restaurant and accommodation staff, stateroom and buffet stewards and others. You can amend these charges any way you wish by contacting the Purser’s Office once on board.

For all bar and wine purchases, a 15% service charge is added to your account and this is shared amongst the beverage staff. A 12.5% salon service charge is passed directly to the crew member who has looked after you. This charge is also automatically added to your on board account.

Naturally, you are free to tip any member of the crew over and above these amounts, at your discretion.

Answer Children under 18 do not have a dress code but should adhere to the daily dress code where possible. National and Religious dress including headdress' are allowed on board. Depending on the amount of the face covered by the headdress, guests may be asked to unveil for a security photo at check in and passing through security check points ashore and on board during the voyage. Some items of national dress such as ceremonial blades or swords are not permitted and guests should check our list of prohibited items under the question What am I not allowed to take on board?

Answer
The International Maritime Organisation (IMO) provides the regulatory framework for the safe carriage of all guests and crew on board our ships. All furniture holds the appropriate IMO Fire Rating Certificate as required of ships at sea.

Therefore for safety reasons, guests are not permitted to bring any of their own items of furniture on board unless it has the approved IMO certificate. Examples of furniture would include, arm chairs, mattress and mattress toppers.

Our recommended supplier Mobility at Sea offer a variety of compliant mobility equipment available for hire.

Answer
Illuminations, found on deck 3 is a movie theatre / auditorium used for Cunard Insights and Planetarium Programmes.

There are 473 seats plus 10 additional seats on curved sofas and 15 seats on the upper and lower level for disabled guests.

The theatre converts into the only Planetarium at sea, which seats 150 guests, which shows approximately 4 times per sea day. Details will be advertised in the Daily Programme. The planetarium dome allows the showing of high tech programmes, including astronomy shows and virtual reality movies.
Tickets must be collected from Cunard ConneXions and are limited to 150.

With the dome retracted, Illuminations is also used as a movie theatre, showing matinee and evening performances.

Answer
QM2 and QV

Yes, gentlemen can hire tuxedos including shirts, trousers and dinner jackets on board from the shops

Tuxedo packages range from $90 for one night up to $250 for 5 nights

We do not currently offer a hire service for ladies formal wear on board however a range of woman's evening wear is available to purchase from our on board shops.

QE

Yes, gentlemen can hire tuxedos (trousers and dinner jackets) on board from the shops

Tuxedo packages range from $130 for one night up to $250 for 5 nights

We do not currently offer a hire service for ladies formal wear on board however a range of woman's evening wear is available to purchase from our on board shops.

Answer
The Queens Grill experience is designed around you. You’ll experience the very apex of luxury in ocean-going travel with every need personally taken care of by your Queens Grill butler.

From being on hand to unpack for you on arrival, to serving your daily pre-dinner canapés, arranging fresh flowers and organising any drinks or dinner parties you might wish to host, your Queens Grill butler is there to make sure everything is just the way you like it.

Your primely-located and beautifully designed suite, one of the largest on board will be your own private enclave of luxury for the voyage and comes complete with an inclusive mini-bar that will be restocked to your taste every day.

For breakfast, lunch and dinner, you’ll have a table reserved in the Queens Grill Restaurant where the sublime menu is designed to whet every appetite. But, should you not see what you want, our chefs will do their very utmost to create whatever takes your fancy.

For further details please visit our dedicated Grills page.

Answer
Yes, the daily programme is issued in English as standard however our French, German and Spanish guests will automatically receive this in their home language.

The daily programme keeps you up to date on what is happening on board including where and when shore excursions are departing from, opening times for the bars and restaurants, the entertainment for the day/night and much more.

Please note you are unable to place a personal message in the daily programme.

Answer
A range of sporting activities are available including:
Table Tennis (All ships)
Paddle tennis (The paddle tennis court is approximately 7m x 13m) (All ships)
Shuffleboard (All ships)
Quoits (All ships)
Golf (Chipping, putting & target nets) (All ships)
Hooplah (All ships)
Darts (All ships)
Baggo (Queen Victoria & Queen Mary 2)
Croquet (Queen Elizabeth)
Short Mat Bowls (Queen Elizabeth)
Deck 10 Pin Bowling (Queen Victoria)

Sports equipment is provided free of charge and are available at their locations between 9am and 5pm. Organised tournaments and social play get together are advertised in the Daily Programme

Answer
All bottles of wine or champagne brought on board by guests for consumption in any of the ship's restaurants, bars or lounges, are subject to a corkage fee.

Please be advised that guests are allowed to bring on board one bottle per person for special occasions.

Groups who want to supply their own wine for wine tasting seminars or for consumption in any of the restaurants, bars or lounges will be charged a corkage fee.

If a bottle of wine/champagne has been bought for you (on board) as a gift, please ensure you carry the gift card with you to avoid having the corkage charge applied to your on board account.

The corkage fee is $20.00 per bottle and will be charged to your on-board account. (Corkage fee is subject to change).

Answer
Pre-booking an Alternative Dining table

You may pre-purchase a table, selecting the date and time at:

Steakhouse at The Verandah (Dinner Menu only, lunch only bookable once on board)

Bookings can be made through Voyage Personaliser at around three months prior to embarkation and can be booked for any duration of cruise.

Simply log on using your first name, surname, booking reference and date of birth. Once you have logged in you should visit the Dining heading on the menu ribbon and click on Select Dining.

Pre-purchasing cover charges

In addition to the above, you may pre-purchase gift dining credit for use in the following restaurants by calling our Customer Contact Centre (please visit our website for contact details):

Queen Victoria - Steakhouse at The Verandah or The Lido Restaurant
Queen Elizabeth - Steakhouse at The Verandah or The Lido Restaurant
Queen Mary 2 - Steakhouse at The Verandah or Kings Court Restaurant

Pre purchasing of cover charges is only available for cruises of eight days or more.

Please note that by calling our Customer Contact Centre, you will only be pre-paying the cover charge and that choosing the time and date must be arranged on board. It is currently not possible to pre arrange a time or date in this way.

Booking should be made at least 72 hours before embarkation.

Prices and Menus

The cost of pre booking these restaurants can vary. Please see "How much are the cover charges in the alternative restaurants?" for details.

Examples of menus can be found under the question "Can I see an example of a menu?"

Answer
While you can be assured that your table is always reserved within your main restaurant, there are numerous other tempting options. Reserve a table at the alternative fine dining venues.

These are bookable either before you sail on the Voyage Personaliser or once you arrive on board. Please see our question Can I pre book dining? for details of which restaurants can be booked on board or before you sail.

All prices are subject to change and are per person, per occasion dining in a Select Dining restaurant.

Queen Mary 2

Following the success of the new menu 'Steakhouse at The Verandah' on board Queen Mary 2 this summer (2018), we're pleased to announce that this has now become a permanent feature.

Steakhouse at The Verandah - takes influence from both sides of the Atlantic, showcasing Prime USDA grain finished New York Strip steak, Maine lobster and Alaskan king crab, alongside dishes celebrating British provenance such as Scotch grass fed dry aged beef and Salt Marsh lamb rack. Offerings from farther afield such as renowned Wagyu Beef from Australia also feature.
Lunch Menu - $25 per person**
Dinner Menu - $39.00 per person
A small supplement is payable on some dishes in addition to the cover charge.

Kings Court - Buffet style dining throughout the day and into the evening. In addition an area of this restaurant becomes a speciality dining area with table service.

Aztec (Mexican cuisine) $19.50pp
Bamboo (Pan-Asian cuisine) - $19.50pp
Coriander (Indian cuisine) - $19.50pp
La Piazza (Italian cuisine) - $19.50pp
Smokehouse (American cuisine) - $19.50pp

Evening buffet (non themed) - Complimentary

Queen Elizabeth

Steakhouse at The Verandah - takes influence from both sides of the Atlantic
Lunch menu - $25.00 per person
Dinner menu - $39 per person

Lido Restaurant - Buffet style dining throughout the day and into the evening. In addition an area of this restaurant becomes a speciality dining area with table service.

Aztec (Mexican) - $19.50pp
Bamboo (Pan-Asian cuisine) - $19.50pp
Coriander (Indian cuisine) - $19.50pp
La Piazza (Italian cuisine) - $19.50pp
Smokehouse (American cuisine) - $19.50pp

Evening buffet (non themed) - Complimentary

Queen Victoria

Steakhouse at The Verandah - takes influence from both sides of the Atlantic
Lunch menu – $25 per person offering 3 course menu.**
Dinner menu - $39 per person offering a 3 course menu.

Lido Restaurant - Buffet style dining throughout the day and into the evening. In addition an area of this restaurant becomes a speciality dining area with table service.

Evening buffet (non themed) - Complimentary
Aztec (Mexican cuisine) $19.50pp
Bamboo (Pan-Asian cuisine) - $19.50pp
Coriander (Indian cuisine) - $19.50pp
La Piazza (Italian cuisine) - $19.50pp
Smokehouse (American cuisine) - $19.50pp

**Lunch can only be booked once onboard

The cover charges are applied to your on board account, which is settled at the end of your voyage. Charges are per person and per occasion dining in a select dining restaurant. Although children are welcome to dine in these restaurants, we do not have specific menus for children however, requests will be accommodated where possible.

As alternative dining venues can be very popular, should you be unable to meet your dinner reservation, please notify us at least 12 hours before the time of your booking, to avoid the $8.00 cancellation charge. A cancellation charge will not be applied if transferring to a different time / date.

Purchasing the cover charge does not secure a date or time, you will need to confirm a date and time once you are on board.

Booking On board

You can also make your reservation once on board by speaking to the Maître d.

Whichever way you choose to make your reservation we suggest you make your booking as soon as possible to avoid disappointment.

You can view menus via Voyage Personaliser and also under the question Can I see an example of a menu?

Answer
Following the success of implementing a new concept menu, 'Steakhouse at The Verandah' on board Queen Mary 2 in the summer of 2018, we are pleased to announce that this has now become a permanent feature on all three Cunard ships.

‘Steakhouse at The Verandah’ takes influence from both sides of the Atlantic, showcasing Prime USDA grain finished New York Strip steak, Maine lobster and Alaskan king crab, alongside dishes celebrating British provenance such as Scotch grass fed dry aged beef and Salt Marsh lamb rack. Offerings from farther afield such as renowned Wagyu Beef from Australia also feature.

Delicious entrées are complimented with an array of appetisers including London Cure gin & tonic salmon and tea smoked duck. And there's even more temptation with mouth-watering desserts such as bourbon baba with Florida orange marmalade and melting toffee and peanut butter brownie sundae.

The delectable dining choice will also be accompanied by an enhanced bar experience in keeping with the Anglo-American theme featuring 8 sophisticated cocktails.

Steakhouse at The Verandah is open for lunch and dinner with a cover charge of $25pp for lunch and $39.00pp for dinner. A small supplement is payable on some dishes in addition to the cover charge.

Some areas of the Kings Court will have select dining options, such as Chinese, Carvery and Chef's table.

Part of the Kings Court restaurant will transform at night to offer:

Aztec (Mexican)

Coriander (Indian Bistro)

Bamboo (Pan Asian)

La Piazza (Italian)

Smokehouse (American)

On Queen Victoria the Steakhouse at the Verandah offers lunch and dinner with meals charged from $25pp (lunch) or $39pp (dinner) and additional supplements charged per item.

The Lido Restaurant often has areas set up in the evenings for a variety of dining options, reservations can be made on board.

The Lido restaurant transforms at night to offer:

Evening buffet (non themed)

Aztec (Mexican)

Coriander (Indian Bistro)

Bamboo (Pan Asian)

La Piazza (Italian)

Smokehouse (American)

On Queen Elizabeth, Steakhouse at the Verandah offers lunch and dinner with meals charged from $25pp (lunch) or $39pp (dinner) and additional supplements charged per item.

The Lido restaurant transforms at night to offer:

Evening buffet (non themed)

Aztec (Mexican)

Coriander (Indian Bistro)

Bamboo (Pan Asian)

La Piazza (Italian)

Smokehouse (American)

Please see "How much are the cover charges in the restaurants?" for further details.

Pre Booking Alternative Dining Venues

You can pre purchase a table, selecting the date and time, alternative dining venues on board each ship detailed below:

Queen Victoria - Steakhouse at The Verandah

Queen Elizabeth - Steakhouse at The Verandah

Queen Mary 2 - Steakhouse at The Verandah

Bookings can be made through Voyage Personaliser around three months prior to embarkation. Simply log on using your first name, surname, booking reference and date of birth. Once you have logged in you should visit the Dining heading on the menu ribbon and click on Select Dining.

Please see "Can I pre book dining?" for details.

Answer
Yes, we can provide Hipp & Hipp Organic baby food jars - Stage 1 (4 months +) and Stage 2 (7 months +) in an assortment of savoury and dessert flavours. Alternatively, we can puree/mash adult food from the main restaurant menu.

For younger babies or guests requiring an alternative brand they will need to provide their own. All baby food requests are subject to availability and we cannot guarantee particular brands

Please ensure you advise our Customer Contact Centre (please visit our website for contact details) of your requirements at time of booking.

There is no extra charge for arranging baby foods and the above options can be taken to your cabin.

Bottle warmers and sterilisers are available upon request.

Baby Food Varieties

Babyfood Apple Apricot yoghurt 7 months Hipp
Babyfood Apple Blueberry dessert 4 months Hipp
Babyfood Apple Pear pudding 4 months Hipp
Babyfood Banana Peach desert 4 months Hipp
Babyfood Cottage pie 7 months Hipp
Babyfood Mango Banana yoghurt 7months Hipp
Babyfood Mixed Veg dinner 4 months Hipp
Babyfood Spag Bol 7 months Hipp
Babyfood Apple & Banana Fruit Pot Hipp
Babyfood Vege chicken noodle 7 months Hipp
Babyfood Vege Lasagne 7 months Hipp
Babyfood Sweet Squash & Chicken Hipp
Babyfood Vege with rice and noodle 4 months Hipp
Juice Baby Mixed Fruit 4 months Hipp
Milk Baby SMA Progress 6-12 months SMA

Answer
Yes, we can provide the following items, however please note these are subject to availability.

Bottle Warmers / Bottle Sterilisers

Bottle warmers are available on all family friendly ships and we have a limited number of steam sterilisers.

The type of steriliser may differ between ships, however, they are an electric self sterilising unit and tablets are therefore not required.

High Chairs / Booster Seats

High chairs are available in the main restaurants, please speak to the restaurant manager to request one. High chairs are also available in the buffet restaurant for you to help yourself to.

Booster seats are not available in the restaurant, however you are welcome to bring your own.

Cots

For further information please see the question - Where can a cot go in a standard stateroom?

Baby Food

For further information please view the question - Can you provide food for babies and infants?

Baby Baths

Baby baths are available on all Cunard ships. Please request this via the Accommodation Services on board.

Bed Rails

Beds rails are not provided on any ship in the Cunard fleet.

Nappy disposal units

These are available on all family friendly ship.

To request any of the above items, please speak to our Customer Contact Centre. Please note that these items are subject to availability.

Alternatively, depending on availability, you may be able to request any of these items via the Accommodation Services on board.

Answer
The pictures below are all port side staterooms as the opposite starboard staterooms will have a mirror view of the obstruction. For example, for the obstruction of 4057, please see 4058.

Please click on the link to see a picture of the view:

4058 - Life boat

4060 - Life boat

4062 - Life boat and equipment

4064 - Life boat and equipment

4065 - Life boat

4066 - Life boat

4067 - Life boat

4068 - Life boat

4070 - Life boat

4074 - Life boat and equipment

4076 - Life boat

4078 - Life boat

4080 - Life boat

4082 - Life boat

4084 - Life boat and structure

4086 - Life boat

4088 - Life boat

4103- Although looking forward, the view is unobstructed, looking right (towards aft of the ship) safety equipment and tenders block the view. Additionally, there is an obstruction to the window view.

4108 (Similar to above) - Although looking forward, the view is unobstructed, looking left (towards aft of the ship) safety equipment and tenders block the view. Additionally, there is an obstruction to the window view.

4110 - Tender boat and structure

4112 - Tender boat

4114 - Tender boat

4116 - Tender boat

4118 - Tender boat equipment

4120 - Tender boat

4122 - Tender boat

4124 - Tender boat

4126 - Tender boat and equipment

4128 - Tender boat and equipment

4130 - Tender boat

4132 - Tender boat

4134 - Tender boat

4136 - Tender boat and equipment

4138 - Life boat

4140 - Life boat

4142 - Life boat

4144 - Life boat and equipment

5107 - Life boat and equipment

5112 - Life boat equipment

5114 - Life boat equipment

5116 - Life boat equipment

5118 - Life boat equipment

5122 - Life boat equipment

5128 - Life boat equipment

5130 - Life boat equipment

5136 - Life boat equipment

5138 - Life boat equipment

Obstructed view staterooms are classed as CA/CB (balcony) or FB/FC (ocean view) grades, which can be found on either decks 4 or 5. Queen Mary 2 obstructed view staterooms are classed as DB/DC/DF grades, which can be found on deck 8. To make a booking for these type of staterooms on any cruise, please click here

Answer
Whilst we can never guarantee the weather will be fine, we like you, always hope for the best.

To check what the weather will be at the destinations you sail to, please visit the Met Office (this is a third party website and we can not be held liable for the information provided on this page) which may be of assistance to you offering a week long forecast of temperature, weather and wind strength which may affect wave height.

Answer
Yes, cigarettes, and tobacco are available to purchase from most bar areas.

We stock the following range of tobacco brands across all ships, prices available on board*:

Golden Virginia (250gm)

Drum (250gm)

Amber Leaf (5x50gm)

*subject to availability

Additionally, tobacco products are available from the Duty Free shop. Please see "Can I purchase duty free liquor and tobacco on board?" for further information.

Cigarettes are available from the bars are as follows:

Marlboro Red
Marlboro Light
Benson & Hedges
Silk Cut
Superkings

All items are subject to availability and prices are subject to change.

We do not sell E-cigarettes on board.

There are some areas of the ship where smoking is prohibited. Please see "Where can I smoke on board?" for further details.

Please also see: What is IVA tax? as there are some occasions where duty free tobacco cannot be purchased on board.

Answer

Self Service

There are self service launderettes on board which are complimentary with washing machines, washing powder (you may bring your own personal washing powder if you wish), tumble dryers and ironing facilities which are available from around 7.30am until 9pm (subject to change).

Launderettes can be found in the following locations:

Queen Elizabeth & Queen Victoria - Decks 4, 5, 6, 7, 8
Queen Mary 2 - Decks 4, 5, 6, 8, 10, 11

Specialist cleaning services

Wet cleaning is a professional, aqueous cleaning process for sensitive and non-washable garments. The wet cleaning process was invented in 1991 by Kreussler & Co GmbH in cooperation with Miele. Wet cleaning avoids the use of chemical solvents. Environmental groups and the United States Environmental Protection Agency have indicated that such alternative ""wet cleaning"" methods are better for the environment than chemical solvents and proponents of wet cleaning state that these methods can be used without shrinking or otherwise damaging garments that typically require dry cleaning.

Typically, wet cleaning involves the use of a professional wet cleaning machine using water, biodegradable soaps and conditioners, and various types of pressing and re-shaping equipment that may be specialized for many different fabric and fibre types. The most important aspect of successful wet cleaning is experience and knowledge of different types of fabrics and proper ways to finish garments by operators

According to the Environmental Protection Agency (EPA), wet cleaning is the most environmentally sensitive professional method of garment cleaning. It does not use hazardous chemicals, it does not generate hazardous waste, nor does the process create air pollution and it reduces the potential for water and soil contamination. The specialized detergents and conditioner used in the wet clean process are milder than home laundry products.

Answer

You may bring wine or champagne on board (over the age of 21) to celebrate special occasions. However if it is consumed in any of the dining rooms, alternative restaurants or bars then each bottle will be subject to a corkage fee of $25 (fee subject to change). There is no corkage fee if it is consumed in your cabin. Wine and champagne gifts purchased via the Cunard Gift Collection are exempt from the corkage fee, please show your gift card to your waiter.

If you are taking a flight prior to your cruise, the amount of duty free you are able to purchase at the airport or on board the aircraft is determined by your destination and airline. We would recommend that liquids are packed in your hold luggage to comply with airport and airline restrictions.

For details of duty free limitations at destination airports please click here

You are able to purchase duty free tobacco and take home liquor on board during qualifying itineraries.

Answer
Queen Elizabeth

Queens Grill / Princess Grill / Britannia Club Restaurants - Waiter service
Breakfast: (Port day) 7:30 - 9:00, (Sea day) 8:00 - 9:30 (Disembarkation day) 6:30 - 8:00.  Breakfast is waiter service.
Lunch: (Sea / Port day) 12:30 - 14:00, (Embarkation day) 13:00 - 14:00
Dinner: 1830 - 2100

Britannia Restaurant - Waiter service
Breakfast: (Port day) 7:30 - 9:00, (Sea day) 8:00 - 9:30
Lunch: (Sea / Port day) 12:30 - 14:00
Dinner: 1st sitting from 18:00, 2nd sitting from 20:30

Steakhouse at The Verandah Restaurant - Waiter service
Lunch: (Sea days only) 12:30 - 13:30
Dinner: 18:30 - 21:00

Lido Restaurant (Buffet) -
Breakfast: (Continental) 4:00 - 6:30 sea days, 6:00 port days,
Breakfast: (Port days) 6:00 - 11:30, (Sea days) 6:30 - 11:30
Lunch: 11:30 - 15:00, (Embarkation days) 12:00 - 18:00
Afternoon snack: 15:00 - 18:00
Dinner: 18:00 - 23:00
Alternative dining concepts: 18:30 - 21:00
Late evening snack: 23:00 - 4:00

Lido Grill
Lunch: 10:30 - 18:00

Queen Victoria

Queens Grill / Princess Grill / Britannia Club Restaurants - Waiter service
Breakfast: (Port day) 7:30 - 9:00, (Sea day) 8:00 - 9:30 (Disembarkation day) 6:30- 8:00.
Lunch: (Sea / Port day) 12:30 - 14:00, (Embarkation day) 13:00 - 15:00
Dinner: 18:30 - 21:00

Britannia Restaurant - Waiter service
Breakfast: (Port day) 7:30 - 9:30, (Sea day) 8:00 - 9:30
Lunch: (Sea / Port day) 12:30 - 14:00,
Dinner: 1st sitting from 18:00, 2nd sitting from 20:30

Steakhouse at The Verandah Restaurant  - Waiter service
Lunch: (Sea days only) 12:30 - 14:00
Dinner: 18:30 - 21:00

Lido Restaurant (Buffet)
Breakfast: (Continental) 4:00 - 6:30 sea days, 6:00 port days,
Breakfast: (Port days) 6:30 - 11:30, (Sea days) 6:30 - 11:30
Lunch: 11:30 - 15:00, (Embarkation days) 12:00 - 18:00
Afternoon snack: 15:00 - 18:00
Dinner: 18:00 - 23:00
Bistro dinner: 18:30 - 21:00
Italian Trattoria pizzeria buffet: 12:00 - 21:30
Late evening snack: 23:00 - 4:00

Lido Grill
Lunch: 10:30 - 18:00 (Embarkation days) 12:30 - 18:00

Queen Mary 2

Queens Grill / Princess Grill / Britannia Club Restaurants  - Waiter service
Breakfast: (Port day) 7:30 - 9:00, (Sea day) 8:00 - 9:30 (Disembarkation day) 6:30 - 8:00.
Lunch: 12:00 - 13:30
Dinner: 18:30 - 21:00

Britannia Restaurant - Waiter service
Breakfast: (Port day) 7:30 - 9:30, (Sea day) 8:00 - 9:30
Lunch: (Sea / Port day) 12:00 - 13:30,
Dinner: 1st sitting from 1800, 2nd sitting from 20:30

Steakhouse at The Verandah Restaurant - Waiter service
Lunch: 12:00 - 13:30
Dinner: 18:30 - 21:00

Kings Court - Buffet

Kinds Court offers a variety of choice including:

Buffet Breakfast: (Continental) 0400 - 0630, (Port / Sea day) 0630 - 1130
Buffet Lunch: 1130 - 1500
Afternoon snack: 15:00 - 17:30
Buffet dinner: 17:30 - 22:00

The following are all Alternative Fine Dining held in the buffet of an evening with waiter service

Dinner - 19:00 - 21:00

La Piazza
Lotus
The Carvery

All times are subject to change with full details provided on board.

Answer
Children are welcome to dine in any of the dining areas on board.

Meals are not provided in the children's facilities however snacks are provided in the playrooms.

Children’s Tea

The Lido restaurant provides a designated children's tea, with parental supervision required. Further details and menus will be available on board.

A child's menu is also available in the main dining rooms.

Children's tea parties take place at the following locations at the approximate times:

Queen Mary 2 - Chefs Galley 4:45pm to 5:30pm daily

Queen Victoria and Queen Elizabeth If there is a significant number of under 10 year olds, a children's tea buffet is held in the Lido from 5:00pm to 5:45pm daily. If there are only a few children on board, a formal set up is not offered however the food is always available in the Lido.

Full details will be supplied to you once on board.

Alternative Fine Dining

Children are more than welcome to dine in our Alternative Fine Dining Restaurants.

A children’s menu is not standard in these restaurants however please speak to the restaurant manager should your child have any special requirements.

Breast Feeding

As a family friendly organisation, we recognise the benefits of breast feeding to mothers and infants therefore breast feeding is welcome on board.

Baby / Infant Food

Please see question: Can you provide food for babies and infants?

Baby/Infant Equipment

For items such as bottle warmers, sterilisers and bed rails please see question: Can you provide baby/infant equipment?

Answer
The following types of entertainment are offered on the majority of Cunard voyages:

Evening cabaret entertainers

A Classical musician

Production shows

The Royal Academy of Dramatic Arts Graduates offer plays, workshops and poetry readings on selected Transatlantic Crossings

Guest speakers covering a range of subjects including maritime history, military history and astronomy

Musical theatre

Gentleman dance hosts

A creative arts instructor

Bridge instructors

Nightclub on board all ships

Live music

Please also see the following:

What films are shown on board?

Which entertainment acts will be performing during my forthcoming cruise?

Please view our dedicated Guest Speakers page for an overview of the guest lecturers joining us on board.

Full details of who will be appearing during your voyage will be available once on board.

Entertainment is often increased throughout the World Voyages.

Most shows are repeated in the evening to give everyone the opportunity to see the acts on board. Please see "What activities are available on board?" for further details. You will also find an example of the daily programme which details the events, activities and shows each day.

Answer
UK daily newspapers are not available on board however we do offer 'ships' newspaper which is compiled from a selection of news stories from around the world and UK.

The newspaper is available in a number of languages including, French, German, Spanish and Japanese. It is available from reception or can be delivered to your stateroom upon request.

UK daily and local newspapers are (generally) not available on board (with exception of the Grills Suites, subject ot availability on port days only). Some local and UK newspapers are available in the library (again subject to availability and in port only).

We do offer 'ships' newspaper; Britain Today and Daily Mail which is compiled from a selection of news stories from around the world and UK and is received via satellite on a daily basis.

There are newspapers available in a number of languages including, French, German, Spanish, Japanese and several other languages and is delivered to each stateroom/suite on a daily basis in the language of the guest (if available). If the language is not available an English newspaper is delivered to the cabin. Multiple language papers are available on request. I.e German guests will receive a German language paper and on request an English on as well.

You can also keep up to date with the news via the internet (charges apply), please see the question Can I access the internet on board?

Answer
Main Restaurants On All Ships

Britannia Restaurant Breakfast

Britannia Restaurant Lunch

Britannia Restaurant Dinner

Britannia Club Restaurant Breakfast

Britannia Club Restaurant Lunch

Britannia Club Restaurant Dinner

Princess & Queens Grills Lunch

Princess Grill Breakfast

Princess Grill Dinner (QE/QV)

Princess Grill Dinner (QM)

Queens Grill Breakfast

Queens Grill Dinner (QE/QV)

Queens Grill Dinner (QM)

Vegetarian Menu

Children's Menu

Room Service

Steakhouse at The Verandah

Following the success of the new menu 'Steakhouse at The Verandah' on board Queen Mary 2 in the summer of 2018, we're pleased to announce that this has now become a permanent feature on all three Cunard ships.

‘Steakhouse at The Verandah’ takes influence from both sides of the Atlantic, showcasing Prime USDA grain finished New York Strip steak, Maine lobster and Alaskan king crab, alongside dishes celebrating British provenance such as Scotch grass fed dry aged beef and Salt Marsh lamb rack. Offerings from farther afield such as renowned Wagyu Beef from Australia also feature.

Delicious entrées are complimented with an array of appetisers including London Cure gin & tonic salmon and tea smoked duck. And there's even more temptation with mouth-watering desserts such as bourbon baba with Florida orange marmalade and melting toffee and peanut butter brownie sundae.

Please see example menus below

Verandah Dinner menu*

Verandah Bar card*

Verandah Lunch menu*

The Lido Restaurant & Kings Court

These restaurants offer buffet dining throughout the day but transform in the evening to offer alternative dining options. The Lido Restaurant is available on Queen Elizabeth and Queen Victoria and Kings Court is available on Queen Mary 2.

Aztec* - Interpretations of Mexican classics

Bamboo* - Asian flavours

Coriander* - Indian Bistro

La Piazza* - Italian cuisine

Smokehouse* - American cuisine

You may find the following question useful Can I pre book dining?

* Charges apply, please see our question How much are the cover charges in the alternative restaurants? for details.

Answer
Yes, however due to Data Protection we will require a signed written request from the guest seen on board before we can release this information to them. This can either be scanned in and forwarded as an email attachment to medical@carnivalukgroup.com or sent via post to our Health Services Department at the below address:

Health Services Department
Carnival UK
Carnival House
100 Harbour Parade
Southampton
Hampshire
SO15 1ST

Answer
You are welcome to utilise the in-cabin refrigeration unit in order to store your medication if you should wish to do so. Should there be insufficient space please contact our Health Services Department via email at medical@carnivalukgroup.com who will advise if this can be facilitated. During embarkation and disembarkation, we would recommend that any medication that needs to be kept at cool temperatures is stored in a freezer bag / box to ensure it is kept cool before being transferred to the fridge in your cabin/stateroom once on board.

Answer
Yes, please advise at time of booking that you will be bringing a piece of electrical medical equipment with you on your cruise.

Should you require the use of your CPAP/BiPAP/Nebuliser during your flight, please call our Flights Department on 0843 374 1437 no later than 14 days prior to departure.

We recommend that CPAP/BiPAP/Nebulisers are carried in your hand luggage and not put in your holdall. Upon embarkation please notify reception so that an Electrical Officer can check your equipment is compatible with the ships electrical supply prior to sailing.

All guests taking electrical medical equipment on board will be required to take their own extension lead with them.

Answer
It is permissible to wear such items of clothing during the daytime, however please refer to dress codes for evening on-board.

It should also be noted that some countries may have rules against this sort of attire such as Barbados where it is illegal due to this matching the uniforms worn by security services.

Restriction to wear Camouflage Clothing

Barbados

St Kitts

Dominica

Grenada

No Restrictions to wear Camouflage clothing

Curacao

St Maarten

Answer
You will need to provide the detailed medical report and bill to your insurance company.

Should you require a replacement copy, please contact our Health Services Department who can supply you with this. We ask that you send in a signed written request from the patient seen, before we can release any medical information to you for your Insurers. This can either be scanned in and forwarded as an email attachment to medical@carnivalukgroup.com or posted to:

Health Services Department
Carnival UK
Carnival House
100 Harbour Parade
Southampton
Hampshire
SO15 1ST

Answer
The Cunard Wine Academy is an all sensory experience of food and wine pairings, tastings and producer master classes. The unparalleled expertise of the sommeliers combined with an approachable style make the wine tasting courses both highly enjoyable and informative for those with no previous experience to the serious wine aficionado.

The Academy runs a variety of courses and each programme is bespoke to each cruise. Examples are:

Lunch and Learn: Expert sommeliers from the Queens Grill guide guests through a chosen topic as they tuck in to a delicious four course lunch at the fine dining restaurant, The Verandah.

Tutored Tastings: The Chief Sommelier and his team, guide guests through a range of wines while educating them on a chosen topic, from the world's major wine regions, grape types and styles.

Fine Wine Seminars: Experts from the Queens Grill use state-of-the art-visual equipment and Riedel Glassware to showcase a minimum of 8 wines from the wine list and around the world accompanied by small dishes to complement the wines. Spaces are limited to 10 guests.

Wine Master Classes: Leading wine experts and producers host tutored tastings and dinners on everything from wine to Sake. This year masterclasses will be held with George Sandeman - Sandeman Port, Beatriz Cabral de Almeida - Chief Wine Maker of Quinta dos Carvalhais, Zoe Warrington - Magill Estate Ambassador of Penfolds, Miho Komatsu - Global Brand Manager of Akashi-Tai Sake and Alvi Van De Merwe - Partner and Winemakder of Alvi's Drift.

Answer
During World Cruises and Transatlantic crossings, clocks are adjusted where necessary, so that when arriving into a new country with a different time zone, the last clocks will have been adjusted accordingly (ahead or behind of UK time).

An example of this would be when travelling into New York clocks will be adjusted by 5 hours behind the UK, or vice versa during the sea days to New York.

You will be notified of the time changes in the The Daily Programme the on board news paper.

Answer
From your waiters and stateroom stewards to the many more people supporting behind the scenes, every Cunard crew member puts their heart and skill into ensuring you experience Cunard's legendary White Star Service.

To ensure crew in these areas are rewarded for the service they provide to you, and to eliminate the need for tipping, a hotel and dining service charge is added to your on board account and every dollar collected goes directly to the crew members. There is no administrative fee. Of course, should you wish to individually reward any other crew member who has made your time on board particularly memorable, please feel free to do so.

Casino personnel do not share in the hotel and dining service charge as not all guests use their services. For all bar, wine and salon services, a charge is automatically added to your on board account for each purchase, which is shared amongst the crew in these teams.

Answer
All of our 3/4 berths are in the form of a sofa bed or an upper pullman. Please see below for which cabins have sofa beds:

Queen Elizabeth

Queen Grills*- Q1 | Q2 | Q3 | Q4 | Q5 | Q6 grades
Princess Grills*- P1 | P2 grades
Club Balcony*- A2
Balcony*- BA | BB | BC | BE | BF grades

Queen Victoria

Queen Grills*- Q1 | Q2 | Q3 | Q4 | Q5 | Q6 grades
Princess Grills*- P1 | P2 grades
Balcony*- BA | BB | BC | BD | BE | BF grades

Queen Mary 2

Queen Grills*- Q1 | Q2 | Q3 | Q4 | Q5 | Q6 grades
Princess Grills*- P1 | P2 grades
Balcony*- BV | BY | BZ | DB | DC grades

*Selected cabins on these grades do not have sofa beds, please check the deck plan "notes" for further information.

Answer
Our shops on board Queen Mary 2 and Queen Victoria are managed by Harding Retail. You may contact them via email or write to:

Harding Retail
Unit D12 and D13 Avonmouth Way
Avonmouth
Bristol
BS11 8DD

Email: Customer.Services@Hardingretail.com

Alternatively, you may call them on 0117 982 5961 Monday-Friday.

Please see Harding Retail Returns Policy for further details

If you have already contacted Harding Retail but have been unable to resolve the issue please write to our Customer Services department at:

Customer Services
Cunard Line
Carnival House
100 Harbour Parade
Southampton
SO15 1ST

Our shops on board Queen Elizabeth are managed by Dufry. You may contact them via email or write to:

Email: customerservices.uk@wdfg.com

Telephone: +44 (0)1784 475509 (during office hours)

Postal Address: World Duty Free Group, Customer Support Team, Runnymede Warehouse, Windsor Road, Egham, Surrey, TW20 0AE UK

For photographs and photography equipment purchased on board, please see "Can I purchase a camera on board?"

Answer
All guests taking electrical medical or mobility equipment onboard will be required to take their own extension lead with them and are not permitted onboard unless being used with essential equipment (e.g. CPAP and nebuliser machines or aid to mobility). Extension leads will be checked for electrical safety prior to sailing.

Surge protected extension leads are not accepted in any circumstances as they interfere with the ship's electrical distribution.

Answer
For the safety, comfort and enjoyment of our guests, smoking (including Electronic alternatives) is not permitted in staterooms, on stateroom balconies or in public rooms. You will find designated areas of the open deck on each ship where smoking is permitted, these will be clearly signposted on board and listed in the Daily Programme.

The only exception to this is Churchill's Cigar Lounge, which is reserved for cigar and pipe smokers.

This policy is designed through direct feedback from our guests and is for the safety and comfort of all guests. This means that all will be able to enjoy the use of all areas of the ship and their private balconies without the effect of drifting smoke.

Safety Information

All smoking areas will be sign posted as designated smoking areas. It is prohibited to throw cigarette ends or flick ash over the ship’s side because they can be drawn back into the ship and cause a fire hazard. Please use the receptacles and ashtrays provided and ensure that smoking materials are fully extinguished.

Electronic Cigarettes

For information regarding electronic cigarettes, please see "Do you allow the use of electronic cigarettes in non smoking areas on your ships?"

Answer
All public spaces are designated as non smoking within the ship, with the exception of designated smoking areas. On the open decks, designated areas will be clearly signposted and noted in the Daily Programme.

All restaurants are non-smoking, and this includes outdoor dining alternatives. Smoking is not permitted in your stateroom/suite or on your balcony.

Churchill’s is a lounge dedicated to cigar and pipe smokers all day.

Electronic cigarettes and vaporising devices, including those which do not emit smoke/vapour, are permitted in designated smoking areas only.

Travelling to the United Arab Emirates

Please note that the use and possession of electronic cigarettes is illegal in the United Arab Emirates. If you are arriving and/or leaving the country by plane, please be advised that any electronic cigarettes will be confiscated at the airport and you may face a penalty. If you are visiting any UAE ports as part of your cruise, please do not take electronic cigarettes ashore.

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Standard Pillows

All cabins, except suites are supplied with two pillows per person, which are of a hollow fibre construction.

Alternative Pillows

There are nine pillows on offer to Cunard guests in Queens Grill, Princess Grill and Britannia Club Suites / Staterooms.

These include:

A 'U' Shaped pillow - designed to support, which is made from a specially engineered puff polyester

A Roll neck pillow - designed to support, which is made from a specially engineered puff polyester fibre fill cluster

A synthetic body pillow - designed to support, which is made from a specially engineered puff polyester fibre fill cluster. Ideal for those who sleep on their side

A duck feather filled king sized pillow - 100% duck feather housed in allergy free ticking

A synthetic filled king sized pillow hypo allergenic - made of specially engineered clustered puff polyester fibre fill which offers support whilst maintaining its shape

A standard sized, 100% goose down pillow - a wonderfully, soft, fluffy pillow, housed in an allergy free ticking

A 'silent sleeper' snore reduction pillow - which encourages good sleeping posture, contoured and ergonomic support - designed by a physician to keep the head from twisting and rolling from side to side

A king sized posturepedic pillow - featuring a highly slickened multi hollow core fibre, polyester coils for soothing twist providing posturepedic support

Our standard size allergy free foam pillow

Alternative pillows are subject to availability. Requests can be made via Concierge once on board.

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Yes if you are purchasing an Alternative Fine Dining venue via Voyage Personaliser, you have the option to select the date and time that you wish to dine.

If pre purchasing via our Customer Contact Centre 0344 338 8650 (local charges apply), you may only pre purchase for cruises of eight days or more. You will only be able to pre purchasing the cover charge and select a date and time once you are on board.

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All ships have a chargeable mini bar Britannia grade staterooms and Princess Grill Suites . A price list can be found in your stateroom.

If you are booked in a Queens Grill Suite, we offer a complementary mini-bar. The mini-bar is stocked with two bottles of 750ml wine or 1 bottle of spirit of your choice from a selection advised by your butler/steward. A variety of mixers and soft drinks* will also be provided.

*Substitutions can be made, however they may incur an additional charge. All drinks are subject to availability.

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In some ports it is necessary to anchor offshore rather than alongside. When this is the case, we use a tender to take you ashore. A tender is a small vessel with a capacity of around 100 people. The tenders are usually our own, manned by our crew, but sometimes they are chartered through a trusted external provider.

Embarking and disembarking the tender safely

In some ports it is necessary to anchor off shore rather than alongside the dock or quay . When this is the case, we use a tender to take you ashore. A tender is a small vessel that carries around 100 guests. In order to board the tender, please note that you will be required to use steps (up to 20cm/8 inches high) and navigate the gap between the platform and the tender (of up to 45cm/18 inches).

In the interests of safety, we require all guests wishing to use the tenders to have sufficient independent mobility to negotiate steps and traverse a gap of up to 45 cm/18 inches. Anyone wishing to board the tender will need to demonstrate this ability via a mobility test prior to tender embarkation by stepping unaided over a distance of 45 cm/18 inches. Children who are unable to step across a gap of this size will be permitted to use the tender service provided their parent/guardian is able to demonstrate that they can carry or pass them safely across the mobility test gap.

There will be crew members there to guide and steady you as you embark, but they cannot support, carry or lift guests on board the tender for safety reasons. Please wear appropriate, flat, and securely attached footwear, when embarking and disembarking the tender.

If you use a wheelchair or mobility scooter, please note that you or your travelling companion are responsible for assembling and disassembling your wheelchair/mobility scooter. The crew will endeavour to assist where practical and safe to do so, providing that no individual part weighs more than 20kg/40 lb.

If you have notified us that you have reduced mobility you will be invited to a tender briefing on board and given the opportunity to take part in the mobility assessment (described above) in advance. This must be completed independently, (deletion), without any assistance. If an officer decides it is not safe for you to board a tender, please respect their decision as this decision is taken to ensure your safety, in accordance with health and safety law.

Safety while on board the tender

Once you have embarked the tender, please follow the instructions given by crew members and find a seat as soon as possible. Do not get in or out of the tenders until told to do so.

Shore excursions

Priority will be given to you if you are on a shore excursion. Please see the mustering details in the Daily Programme for more details.

How do the tenders run

Tenders are run on a continuous loop, please see the Daily Programme for times and frequency. As mentioned above, we will embark shore excursion guests first, then all other guests.

Naturally, most guests will want to disembark as early as possible, so we do expect a very busy period in the morning. Therefore, we will stagger disembarkation and ask you to collect a ticket at a particular venue and then wait for your group to be called before making your way down to the tender platform. Public announcements will be made throughout the morning, so please listen carefully.

Once the busy period is over we will make an announcement and you will be free to use the tender without a ticket.

Cost

The tender is free of charge all day. Should you have any questions about the tenders, including concerns about safety and mobility, please ask at Reception.

Accessibility

On Queen Mary 2 there are 14 steps from the Deck one entrance down to the pontoon for the tenders. There is 20cm between steps and the steps are 25cm deep. The forward gangways have lifts, so are accessible for guests with walking difficulties.

On Queen Elizabeth and Queen Victoria there are 10 steps down to a landing followed by a further 8 steps to get onto the pontoon. Guest will then need to climb up 4 steps to get into the tender and a further 2 more to get down to the seating area.

Those who are unable to do this due to mobility issues would be unable to go ashore at ports of call where a tender is used.

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In some destinations there is not the infrastructure to offer excursions, or there are limited Tour Operators or guides. Examples of such places include:

Ny lesund, Spitsbergen - no excursions are operated in Ny lesund. Ny lesund is almost only inhabited by scientists, and there is no infrastructure for excursions and no guides. Ny lesund can offer a few amenities for guests - for example: a small shop and a post office etc. It is not permitted to venture out of the small settlement. This is mainly due to safety as there is a potential threat from wild animals like the polar bear, but also there is concern about the vegetation. as it is very vulnerable. You will be given full information on the area once you are on board and will have the opportunity to go ashore independently.

Catalina Island - at Catalina Island there are no organised shore excursions as the island is very small and there is no infrastructure to support organised shore excursions. You can take the ships tender to the beach, where you can lounge in the sun and explore. When you have enjoyed your time ashore make your way back to the ship using the ships tender. Further information regarding Catalina Island will be provided to you once you are on board.

The port of call is showing as an option to select on my Cruise Personaliser, however no shore excursions are available to book.

The reason for this may be because the port of call is an embarkation/disembarkation port. Although this may not be the case for your itinerary, these excursions are only bookable on board.

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The requirement for seat belts depends on the law of each country visited. Usually in Europe you can expect to be provided with a coach fitted with seat belts, however in many other countries it is not a legal requirement and it depends on the coach available to the tour company on the day.

If seat belts are provided it is advisable that they are worn for safety reasons.

Car seats are not a legal requirement when travelling on a coach and there is no guarantee that if you did bring a car seat with you that the seat belts that are provided in the coach (if provided) would be able to secure the car seat adequately.

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Usually the ship will dock in the port and you will leave by the gangway. In some ports, however, we will anchor a little way out from the shore and you will be taken ashore by tender. These ports are indicated on the itinerary by an "A". There is a possibility, in exceptional circumstances, that we will have to anchor outside of a port and use tenders to take you ashore, these are indicated these with a "PA".

On cruises that have a call at a port that requires use of the ship's tenders or the shore quayside. Whilst every effort will be made to enable access, you must have some independent mobility in order to step into the tender and out of it on the shore side.

Our crew are not allowed to lift guests. Please be advised by our officers accordingly.

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Additional information regarding a shore excursion will be contained within the 'Important Information' section on the home page of Voyage Personaliser or within the shore excursion descriptions themselves.

Please note that this is generic information and not all shore excursions listed are available for every cruise. Full details of the shore excursions available to you on the cruise can be found on

or please call our Celebrations Team on 0843 373 0305 (calls cost 5p per minute plus your telephone company's network access charge)

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Wedding spa treatments can be booked at the time of planning your wedding, these will be added to your on-board account once on board. All additional spa services can be booked in advance through your Voyage Personaliser.

These services are paid for at the time of booking. As the Royal Spa is exceptionally popular with our guests, we recommend booking in advance of departure .

If you are travelling on board Queen Mary 2, you can contact Canyon Ranch direct to request bookings; US guests should call +1 866 860 4662 toll free. All other nationalities can call collect/reverse charges
+1 702 414 3600 or email QM2@canyonranch.com. These services will be added to your on-board account.

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We only require copies of all formal documentation such as Divorce Decree's, Death certificates, Deed Poll certificates; this will be explained in the information that will be sent out to you prior to your departure.

Additionally, you can download our Weddings at Sea brochure which will explain the legal requirements in the our terms and conditions.

For further information please call our Customer Contact Centre on 0843 373 0305 (Calls cost 5p per minute plus your telephone company's network access charge)

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Included in your wedding package is an official marriage certificate. Additional marriage certificates can be ordered at time of booking at a cost of $50 per certificate please advise us of this request on your wedding planning form.

To cost to order a marriage certirficate after your wedding has taken place is $65. Please contact our Celebrations Department on 0843 373 0305 (calls cost 5p per minute plus your telephone company's network access charge) to order a new copy.

Please note once ordered certificates can take 10-12 weeks to be received in our office as they come from Bermuda, they will then be checked and posted.

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The traditional wedding music for the Wedding at Sea ceremony is as follows:

Welcome music: Overture, from the Marriage of Figaro by W A Mozart
Entrance music: Rondeau, from Symphonie de Fanfares by J-J Mouret
Signing register music: Salut d'amour by E Elgar
Exit music: Le Rjouissance, from Music for the Royal Fireworks by G F Handel.

Alternatively, Bride and Groom can choose music of their choice. Please note that if the Bride and Groom chose to bring their own music, they will need to bring their choices on a CD format.

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Yes, to offer you a uniquely memorable wedding day we have a number of photography options.
You will have the opportunity to meet with the photographers before your ceremony to discuss your photography requirements and their products and services. You will then meet with the photographer after your ceremony to review your photographs and make your final selection.

Packages & Prices

We offer a selection of photography options including a photography deposit of $499 USD to help spread the cost of your ceremony photography (please note this only available for weddings, and not renewal of vows ceremonies). It can be paid for by friends or relatives as a gift. The photography deposit will be deducted from the final photography bill once on board.

If you would like to book a photography deposit please email:

UK/European guests - ceremoniesatsea@carnivalukgroup.com
Australian guests: international.groups@carnivalaustralia.com
American guests: customerservice@cunard.com

or please call our Ceremonies at Sea Team on 0344 33 88 655 (local rates apply, plus your telephone company's network access charge)

Babyfood Apple Apricot yoghurt	7 months	Hipp
Babyfood Apple Blueberry dessert	4 months	Hipp
Babyfood Apple Pear pudding	4 months	Hipp
Babyfood Banana Peach desert	4 months	Hipp
Babyfood Cottage pie	7 months	Hipp
Babyfood Mango Banana yoghurt	7months	Hipp
Babyfood Mixed Veg dinner	4 months	Hipp
Babyfood Spag Bol	7 months	Hipp
Babyfood Apple & Banana Fruit Pot		Hipp
Babyfood Vege chicken noodle	7 months	Hipp
Babyfood Vege Lasagne	7 months	Hipp
Babyfood Sweet Squash & Chicken		Hipp
Babyfood Vege with rice and noodle	4 months	Hipp
Juice Baby Mixed Fruit	4 months	Hipp
Milk Baby SMA Progress	6-12 months	SMA

Frequently asked questions.

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