Your questions answered.

Having been out of service for over 18 months, we would like the initial few voyages for Queen Mary 2 to be closer to home and to our centre of operations, so that we can offer greater support to the crew and our guests, rather than sailing across to North America and the Caribbean. Therefore we are cancelling all departures up to and including 10 December 2021, these will be replaced with two new voyages that will go on sale shortly.

Queen Elizabeth has already resumed sailing and Queen Victoria will return in April 2022.

To give you the utmost reassurance, we have put in place a flexible booking policy details of which, along with the latest travel updates, are posted on our website.

Unless otherwise stated, Future Cruise Credits (FCCs) worth 125% of the standard deposit terms, and 100% of any additional monies paid, will be applied to guest accounts in the coming weeks.

Please see our helpful guide for how to use your FCC.

We very much hope that you will accept the FCC and enjoy a holiday on board with us. However, if this does not meet your needs and you would prefer a refund to the amount of monies paid on your booking, we ask that you use our online form to request one.

Please note, we are setting up a large number of FCCs for guests. Please bear with us while these are created.

We are working to process all new and outstanding refund requests as quickly as possible.

We will not be giving loyalty points for the cancelled voyages, but you will receive the loyalty points for the new voyage you book and sail.

We apologise that, in some cases, our automated system has issued an invoice that references cancellation fees. Please disregard this and be assured that you will not incur any fees as a result of this cancellation.

Please contact your Travel Insurance provider in the first instance. However, if you are unsuccessful, please send details of your claim with appropriate receipts and confirmation from your insurance provider that they have denied your claim to Guest Relations for their consideration.

Guest Relations, Cunard, Carnival House, 100 Harbour Parade, Southampton SO15 1ST

or email guestrelations@carnivalukgroup.com.

If you are unable to join us for the additional two nights then you can request a refund on our website or if the balance for your holiday is not yet due you can transfer your booking using our flexible transfer policy.

You can take advantage of our free flexible transfer policy up to the balance due date for your holiday.

• Transfer your booking to any Cunard sailing currently on sale (and not just to those within the next 12 months).
• Transfer your booking to a voyage of higher or lower value (and not just of a higher value, as is usually the case).
• Transfer your booking an unlimited number of times (and not just once).
• Transfer your bookings free of administration charge.

This policy modifies the transfer policy in our Booking Conditions. This policy may be changed or withdrawn at any time without notice.

We understand that, at this time, having greater flexibility with your booking is important.  So, not only have we enhanced our flexible transfer policy, we have changed our final payment due date for sailings on or before 31 March 2022 (please see below for the updated cancellation charges schedule).

For sailings on or after 1 April 2022, the cancellation policy in our Booking Conditions applies.

Cunard shall be entitled to levy a cancellation charge as a percentage of the price paid in accordance with the following scales:

Cancelling voyages due to sail on or before 31 March 2022.

Cancelling voyages due to sail on or after 1 April 2022.

There’s no need to contact us; your FCC will be automatically applied within the coming weeks to each individual named on the booking.

Log in to ‘My Account’ on the Cunard website to view your FCC. The value will be displayed at the top of the screen when you are logged in and searching for voyages. If you haven't registered for My Account, you can do so using your Cunard World Club (CWC) membership number.

If your FCC amount does not display, please check that you have linked your FCC to your account by entering your CWC membership number under the My details section of My Account. For any questions regarding using your FCC online, please see our helpful guide.

You can use your FCC to make a new booking for any voyage on sale now, or on new voyages that we introduce in the future. You may also use your FCC to upgrade your Cunard fare type or stateroom on an existing booking.

For new bookings, you can redeem your FCC online at Cunard.com: full details can be found in our guide.

To amend an existing booking, for example to add an additional stateroom or to upgrade, contact either your travel agent or our Customer Contact Centre, if you booked directly with us. Alternatively, contact either your travel agent or our Customer Contact Centre.

Please note an FCC cannot be used to upgrade any flights connected to your booking.

Yes. If your FCC is not currently showing when you log in online, please contact your travel agent or us directly and we can create your new booking using your FCC. You do not need to wait.

FCCs issued before 30 June 2021 that cover 100% of the cruise fare paid to date by guests and are bonded by ABTA or ATOL (for fly cruises) so guests can be secure in the knowledge that their monies are protected under those arrangements.

Please note however that FCCs issued after 1 July 2021 are not covered by ABTA’s scheme of financial protection. That includes voyage numbers Q119P, Q119Q, Q120P, Q120Q, Q121P, M139D, M139E, M139F, M140, M140A, M141, M141A and M142.

Your available FCC balance is linked to your unique Cunard World Club (CWC) membership number.

When booking online, please either log in to your account or input your CWC membership number where indicated and the FCC will automatically be applied.

If your FCC is not yet showing online at the time you wish to book your voyage, please contact your travel agent or our Customer Contact Centre and they will be able to make the booking on your behalf using any FCC you are due to receive.

For help during the online booking process, refer to our FCC guide.

Unfortunately, we cannot offer this at present.

Where the cost of the new holiday is more than the FCC, guests simply pay the difference between the value of the FCC and the deposit or balance payment (if within balance due).

Please note, deposits are calculated against the remaining balance after your FCC has been applied. An FCC cannot be used against the cost of this deposit. 

If you would like to use your FCC as payment across multiple Cunard voyages, please contact your travel agent or our Customer Contact Centre.

If booking online, your total FCC balance will be applied against the cost of the new voyage you are booking online. If your FCC balance is greater than the cost of your chosen voyage, your remaining FCC balance will be retained for use towards the payment of another voyage.

FCCs will be created for all guests on the booking.

Once an FCC has been applied to a new booking, in the event of a cancellation of a voyage by the guest, any refund will be provided in the form of FCC.

If you had booked one of these now cancelled cruises using an FCC from a previously cancelled cruise, you will receive the same value of that FCC back. If the value of your FCC payment was less than the value of the standard deposit, you will receive the relevant FCC amount back and 125% of the cash element of the deposit paid, as an FCC.  Any additional monies paid will be returned as an FCC.

Any shore experiences, dining, gifts or drinks packages you purchased for your voyage via My Cunard or our Customer Contact Centre will be automatically refunded back to the payment card you used to make these purchases and there is no need to contact us.

We are aiming to process these refunds as quickly as possible.