Your questions answered.

It’s evident that given current Government guidance and global travel restrictions our revised date of November 2020 to resume sailing is not feasible. We have always maintained that we will not return our fleet to sea until it is safe for our guests and crew, and we are able to offer our guests the holiday they expect from us. As we work through the evolving guidelines and restrictions put into place across the world future itineraries may be subject to change and so to give you further reassurance, we have put in place a policy to provide flexibility over the coming months. Details of this, along with the latest updates, are posted on our website.

Given the current restrictions in place and new guidelines from the US Centers for Disease Control and Prevention (CDC) and Public Health England, Queen Elizabeth’s planned season in Australia, Alaska and Asia is cancelled. We are working on plans for her future deployment and will update guests as soon as possible.

Your booking will be cancelled, and you will automatically receive a 125% Future Cruise Credit (FCC) on monies paid to date on your booking. This will be applied to your guest account in the coming weeks and can be used for any new sailing that is booked before 31 December 2021.

You can use your FCC on a new booking for any voyages on sale now, or on new voyages that we introduce in the future. For full details on how to book using your FCC, please see our helpful guide.

If you’ve already made a future booking, you may wish to use your FCC for a second stateroom to bring friends or family with you. You can also use your FCC to upgrade your stateroom or fare type on an existing booking. To use your FCC to amend an existing booking you will need to contact your travel agent, or us if you booked directly with us.

We very much hope that you will accept the 125% FCC and enjoy a holiday on board with us. However, if this does not meet your needs and you would prefer a refund to the amount of monies paid on your booking, we ask that you use our online form to request one.

Please note, we are setting up a large number of FCCs for guests. Please bear with us while these are created.

Guests who cancelled recently will still be entitled to the FCC offer that they took at point of cancellation.

We are working to process all new and outstanding refund requests as quickly as possible.

Due to the extraordinary circumstances associated with Covid-19, we are dealing with an unprecedented level of refunds at this time, so please bear with us. We appreciate your patience.

We will not be giving loyalty points for the cancelled voyages, but you will get the loyalty points for the new voyage you book.

We apologise that our automated system in some cases has issued an invoice that references cancellation fees. Please disregard this and be assured that you will not incur any fees as a result of this cancellation.

Please contact your Travel Insurance provider in the first instance, however, if you are unsuccessful, please send details of your claim with appropriate receipts and confirmation from your insurance provider that they have denied your claim to Guest Relations for their consideration.  

Guest Relations, Cunard, Carnival House, 100 Harbour Parade, Southampton SO15 1ST

or email guestrelations@carnivalukgroup.com.

You can take advantage of our free flexible transfer policy up to 90 days prior to your holiday.

• Transfer your booking to any Cunard sailing currently on sale (and not just to those within the next 12 months).
• Transfer your booking to a voyage of higher or lower value (and not just of a higher value, as is usually the case).
• Transfer your booking an unlimited number of times (and not just once).
• Transfer your bookings free of charge.

This policy modifies the transfer policy in our Booking Conditions. This policy may be changed or withdrawn at any time without notice.

If you wish to cancel your holiday, the cancellation policy in our Booking Conditions applies. Cunard shall be entitled to levy a cancellation charge as a percentage of the price paid in accordance with the following scales:

Please be advised that any cancellation or transfer request submitted before 9 June 2020 will be subject to our previous flexible booking policy and we will deal with these requests in due course.

There’s no need to contact us; your 125% Future Cruise Credit will be automatically applied within the coming weeks to each individual named on the booking. Once your FCC is set up you have until 31 December 2021 to use it in full.

Once you have logged in to our website using your Cunard World Club membership number and chosen your new holiday, you will see your FCC deduction in your booking summary.

You can use your FCC to make a new booking for any voyage on sale now, or on new voyages that we introduce in the future. You may also use your FCC to upgrade your Cunard fare type or stateroom on an existing booking.

Your FCC must be redeemed before 31 December 2021.

For new bookings, you can redeem your FCC online at Cunard.com: full details can be found in our guide. Alternatively, contact either your travel agent or our Customer Contact Centre.

To amend an existing booking, for example to add an additional stateroom or to upgrade, contact either your travel agent or our Customer Contact Centre, if you booked directly with us.

Please note an FCC cannot be used to upgrade any flights connected to your booking.

Yes. If your FCC is not currently showing when you log in online, please contact your travel agent or us directly and we can create your new booking using your FCC. You do not need to wait.

100% of the cruise fare paid by guests and held as an FCC is bonded by ABTA or ATOL (for fly cruises) so guests can be secure in the knowledge that their monies are protected under those arrangements.

Your available FCC balance is linked to your unique Cunard World Club (CWC) membership number.

When booking online, please either log in to your account or input your CWC membership number where indicated and the FCC will automatically be applied to any new booking made before 31 December 2021.

If your FCC is not yet showing online at the time you wish to book your voyage, please contact your travel agent or our Customer Contact Centre and they will be able to make the booking on your behalf using any FCC you are due to receive.

For help during the online booking process, refer to our FCC guide.

Unfortunately, we cannot offer this at present.

Where the cost of the new holiday is more than the FCC, guests simply pay the difference between the value of the FCC and the deposit or balance payment (if within 90 days of voyage departure date).

Please note, deposits are calculated against the remaining balance after your FCC has been applied. An FCC cannot be used against the cost of this deposit. 

If you would like to use your FCC as payment across multiple Cunard voyages, please contact your travel agent or our Customer Contact Centre.

If booking online, your total FCC balance will be applied against the cost of the new voyage you are booking online. If your FCC balance is greater than the cost of your chosen voyage, your remaining FCC balance will be retained for use towards the payment of another voyage.

FCCs will be created for all guests on the booking.

Once an FCC has been applied to a new booking, in the event of a cancellation of a voyage by the guest, any refund will be provided in the form of FCC.

The original FCC value will be returned to you. You will then receive a further 125% FCC for the additional funds paid on the booking.

Any shore experiences, dining, gifts or drinks packages you purchased for your voyage via My Cunard or our Customer Contact Centre will be automatically refunded back to the payment card you used to make these purchases and there is no need to contact us.

We aim to process these refunds as quickly as possible and kindly ask that you refrain from calling or emailing our Customer Contact Centre at this time, unless your enquiry is urgent.

Please note: if you had pre-purchased any experiences for a voyage that was due to depart on or before 1 November 2020 on Queen Mary 2 or Queen Victoria and on or before 23 November 2020 for Queen Elizabeth, we are applying an On Board Credit (OBC) to the value of 110%. This can be used on your next voyage with us, or indeed, rolled over from one voyage to the next. You have until 30 November 2022 to use your OBC. If you would prefer to receive a cash refund please fill out this web form.

Any OBC you are due to receive will be set up for you, and will then be applied automatically to any new booking you make. Please note:

• The OBC will be applied to the guest’s account who made the purchase (except for gifts, which will go on the lead guest’s account).
• OBC is valid until 30 November 2022, and can be used on an existing voyage booking.
• OBC can be used across multiple sailings (expiry date of 30 November 2022).

OBC can only be used on board.

Any purchases made via My Cunard or our Customer Contact Centre will be automatically refunded back to the payment card you used to make these purchases and there is no need to contact us.

Please note: If you had pre-purchased any experiences for a voyage that was due to depart on or before 1 November 2020 on Queen Mary 2 or Queen Victoria and on or before 23 November 2020 for Queen Elizabeth, and you would prefer a refund to the OBC offered, please fill out this web form.

As a result of our extended pause in operations, we have been reviewing our future itineraries to understand if any should be replaced by some of those popular itineraries impacted.

Consequently, we have taken the difficult decision to cancel voyages on Queen Mary 2 departing between 3rd January 2022 and 3rd April 2022, including the 71-night escape to the Caribbean & South America, our Norway & Northern Lights voyage and some Transatlantic Crossings.

The cancellation of these 2022 Queen Mary 2 voyages enables us to operate her most popular World Voyage from Southampton to Australia, via the Suez Canal. This is based on Queen Mary 2’s disrupted itinerary from this year as well as the now-cancelled equivalent that was due to sail in 2021.

Queen Mary 2 will embark on a classic 104-night World Voyage from January to April in 2022. Sailing through the Suez Canal and back, she will journey to ports including Dubai, Colombo and Singapore before reaching southeast Australia. The itinerary features overnight stays in Haifa, Dubai, Hong Kong and Sydney, plus a late-night departure from Colombo.

For more details click here.

The new voyages are on sale now and can be booked online, via our Contact Centre or with your preferred travel agent. 

Discover Queen Mary 2's World Voyage 2022

Cunard World Club members will benefit from a 5% saving when booking their voyage by 30 November 2020.

With Queen Elizabeth having returned to the UK during our pause in operations, and with ongoing uncertainty over the re-opening of ports and countries on her intended routes next year, it is sadly not practical to continue as planned.

We have therefore made the difficult decision to cancel Queen Elizabeth’s voyages due to depart between 26 March 2021 and 13 December 2021. 

Queen Elizabeth will make her return to UK and European waters in March 2021, before returning to Australia in December.

Across her 2021 season, she’ll call at 101 ports in 20 countries over ten months, and with a selection of voyages ranging from 3 to 23 nights there’s sure to be a voyage to appeal to all.  This includes the introduction of all-new scenic cruising around the magnificent coasts of England, Ireland and Scotland, as well as a unique city break voyage, with an overnight call in Amsterdam. With further departures from Southampton covering destinations from the tip of Norway to the Iberian Coast, Queen Elizabeth will – for the first time since 2014 - then embark on a series of fly-cruises in the Mediterranean, departing from Barcelona. Her European season then closes as she returns to Australia, on a grand voyage with calls to Singapore and Sri Lanka and finally Melbourne.

All new itineraries on board Queen Elizabeth will be available to book from 10.00am, 29 September 2020.

For further details click here.

Yes. Queen Elizabeth will be returning to Australia at the end of 2021 and Japan in early 2022. We’re also extremely excited to announce that later this year we will be putting new itineraries on sale for all ships through to the end of 2022.  This will include Queen Elizabeth visiting Alaska and Australia once again.

Voyages are available to book now. View Queen Elizabeth's new voyages here