What about guests who cancelled affected voyages before the suspension?

Guests who cancelled recently will still be entitled to the FCC offer that they took at point of cancellation.

When will I receive my refund?

We are working to process all new and outstanding refund requests as quickly as possible. Due to the extraordinary circumstances associated with Covid-19, we are dealing with an unprecedented level of refunds at this time, so please bear with us. We appreciate your patience.

Will I receive my loyalty points for this voyage?

We will not be giving loyalty points for the cancelled voyages, but you will receive the loyalty points for the new voyage you book.

I received a cancellation invoice showing incorrect amounts – what should I do?

We apologise that our automated system in some cases has issued an invoice that references cancellation fees. Please disregard this and be assured that you will not incur any fees as a result of this cancellation.

What if my voyage is still scheduled to sail, but I wish to transfer my booking to a different date?

You can take advantage of our free flexible transfer policy up to the balance due date for your holiday. Transfer your booking to any Cunard sailing currently on sale (and not just to those within the next 12 months). Transfer your booking to a voyage of higher or lower value (and not just of a higher value, as is usually the case). Transfer your booking an unlimited number of times (and not just once). Transfer your bookings free of charge. This policy modifies the transfer policy in our Booking Conditions. This policy may be changed or withdrawn at any time without notice.

What if my voyage is still scheduled to sail, but I wish to cancel my booking?

We have reduced our final payment due date for sailings on or before 1 October 2021 (please see below). For sailings on or after 2 October 2021, the cancellation policy in our Booking Conditions applies. Cunard shall be entitled to levy a cancellation charge as a percentage of the price paid in accordance with the following scales: Cancelling voyages due to sail on or before 1 October 2021. The Cunard Fare and Early Saver: Period before departure within which written notice of cancellation is received by Cunard. Cancellation charges (percentage of fare). From the date of booking until 31 days before departure. Deposit. 30 - 16 days 75% 15 - 4 days 90% Less than 4 days before departure or failure to embark. 100% For fly-cruises, departure day is the date of the flight departure. Saver: Period before departure within which written notice of cancellation is received by Cunard. Cancellation charges (percentage of fare). From the date of booking until departure, including failure to embark. 100% Cancelling voyages due to sail on or after 2 October 2021. The Cunard Fare and Early Saver: Period before departure within which written notice of cancellation is received by Cunard. Cancellation charges (percentage of fare). From the date of booking until 91 days before departure. Deposit. 90 - 57 days 50% 56 - 42 days 60% 41 - 16 days 75% 15 - 6 days 90% Less than 6 days before departure or failure to embark. 100% For fly-cruises, departure day is the date of the flight departure. Saver: Period before departure within which written notice of cancellation is received by Cunard. Cancellation charges (percentage of fare). From the date of booking until departure, including failure to embark. 100%

When will I receive my FCC?

There’s no need to contact us; your 125% FCC will be automatically applied within the coming weeks to each individual named on the booking. Once your FCC is set up you have until 31 December 2021 to use it in full.

Can I make a booking even if my FCC has not yet been set up?

Yes. If your FCC is not currently showing when you log in online, please contact your travel agent or us directly and we can create your new booking using your FCC. You do not need to wait.

Are FCCs protected by ABTA or ATOL?

100% of the cruise fare paid by guests and held as an FCC is bonded by ABTA or ATOL (for fly cruises) so guests can be secure in the knowledge that their monies are protected under those arrangements.

Can I use my FCC to book voyage extras such as City Stays and Land Tours?

Unfortunately, we cannot offer this at present.

What happens if the voyage I want to use my FCC on is of greater value than the FCC?

Where the cost of the new holiday is more than the FCC, guests simply pay the difference between the value of the FCC and the deposit or balance payment (if within 90 days of voyage departure date). Please note, deposits are calculated against the remaining balance after your FCC has been applied. An FCC cannot be used against the cost of this deposit.

Who on the booking receives the FCC?

FCCs will be created for all guests on the booking.

What if I decide to cancel a voyage that I've used my FCC to book?

Once an FCC has been applied to a new booking, in the event of a cancellation of a voyage by the guest, any refund will be provided in the form of FCC.

What if Cunard has cancelled a voyage that I booked with FCC?

If you had booked one of these now cancelled cruises using an FCC from a previously cancelled cruise, you will receive the same value of that FCC back. If you had paid any extra monies for this cruise, we will turn that amount into a 125% FCC.

Your questions answered | Cunard luxury cruises

In order to resume sailing internationally, we need greater clarity regarding how and when travel restrictions around the world will be lifted. From the moment we get this, we will begin the significant logistical task to restart our international operations. Key to this will be returning our thousands of crew back to their second home on board the Queens. This will take time.

As Covid-19 guidelines and restrictions across the world continue to evolve it’s possible that future itineraries may also be subject to change. To give you the utmost reassurance, we have put in place a flexible booking policy details of which, along with the latest travel updates, are posted on our website.

Your booking will be cancelled, and you will automatically receive a 125% Future Cruise Credit (FCC) on monies paid to date on your booking. This will be applied to your guest account in the coming weeks and can be used for any new sailing that is booked before 31 December 2021.

You can use your FCC on a new booking for any voyages on sale now, or on new voyages that we introduce in the future. For full details on how to book using your FCC, please see our helpful guide. We will also soon launch additional 2023 voyages to give you more flexibility and choice for your future holiday with us.

If you’ve already made a future booking, you can also use your FCC to upgrade your stateroom or fare type on an existing booking. To use your FCC to amend an existing booking you will need to contact your travel agent, or us if you booked directly with us.

We very much hope that you will accept the 125% FCC and enjoy a holiday on board with us. However, if this does not meet your needs and you would prefer a refund to the amount of monies paid on your booking, we ask that you use our online form to request one.

Please note, we are setting up a large number of FCCs for guests. Please bear with us while these are created.

Please contact your Travel Insurance provider in the first instance, however, if you are unsuccessful, please send details of your claim with appropriate receipts and confirmation from your insurance provider that they have denied your claim to Guest Relations for their consideration.

Guest Relations, Cunard, Carnival House, 100 Harbour Parade, Southampton SO15 1ST

or email guestrelations@carnivalukgroup.com.

You can take advantage of our free flexible transfer policy up to the balance due date for your holiday.

Transfer your booking to any Cunard sailing currently on sale (and not just to those within the next 12 months).
Transfer your booking to a voyage of higher or lower value (and not just of a higher value, as is usually the case).
Transfer your booking an unlimited number of times (and not just once).
Transfer your bookings free of charge.

This policy modifies the transfer policy in our Booking Conditions. This policy may be changed or withdrawn at any time without notice.

We have reduced our final payment due date for sailings on or before 1 October 2021 (please see below).

For sailings on or after 2 October 2021, the cancellation policy in our Booking Conditions applies.

Cunard shall be entitled to levy a cancellation charge as a percentage of the price paid in accordance with the following scales:

Cancelling voyages due to sail on or before 1 October 2021.

The Cunard Fare and Early Saver:
Period before departure within which written notice of cancellation is received by Cunard.	Cancellation charges (percentage of fare).
From the date of booking until 31 days before departure.	Deposit.
30 - 16 days	75%
15 - 4 days	90%
Less than 4 days before departure or failure to embark.	100%
For fly-cruises, departure day is the date of the flight departure.

Saver:
Period before departure within which written notice of cancellation is received by Cunard.	Cancellation charges (percentage of fare).
From the date of booking until departure, including failure to embark.	100%

Cancelling voyages due to sail on or after 2 October 2021.

The Cunard Fare and Early Saver:
Period before departure within which written notice of cancellation is received by Cunard.	Cancellation charges (percentage of fare).
From the date of booking until 91 days before departure.	Deposit.
90 - 57 days	50%
56 - 42 days	60%
41 - 16 days	75%
15 - 6 days	90%
Less than 6 days before departure or failure to embark.	100%
For fly-cruises, departure day is the date of the flight departure.

Saver:
Period before departure within which written notice of cancellation is received by Cunard.	Cancellation charges (percentage of fare).
From the date of booking until departure, including failure to embark.	100%

Log in to your ‘My Account’ on the Cunard website to view your FCC. The value will be displayed at the top of the screen when you are logged in and searching for voyages. If you haven't registered for My Account, you can do so using your Cunard World Club (CWC) membership number.

If your FCC amount does not display, please check that you have linked your FCC to your account by entering your CWC membership number under the My details section of My Account. For any questions regarding using your FCC online, please see our helpful guide.

You can use your FCC to make a new booking for any voyage on sale now, or on new voyages that we introduce in the future. You may also use your FCC to upgrade your Cunard fare type or stateroom on an existing booking.

Your FCC must be redeemed before 31 December 2021.

For new bookings, you can redeem your FCC online at Cunard.com: full details can be found in our guide. Alternatively, contact either your travel agent or our Customer Contact Centre.

To amend an existing booking, for example to add an additional stateroom or to upgrade, contact either your travel agent or our Customer Contact Centre, if you booked directly with us.

Please note an FCC cannot be used to upgrade any flights connected to your booking.

Your available FCC balance is linked to your unique Cunard World Club (CWC) membership number.

When booking online, please either log in to your account or input your CWC membership number where indicated and the FCC will automatically be applied to any new booking made before 31 December 2021.

If your FCC is not yet showing online at the time you wish to book your voyage, please contact your travel agent or our Customer Contact Centre and they will be able to make the booking on your behalf using any FCC you are due to receive.

For help during the online booking process, refer to our FCC guide.

If you would like to use your FCC as payment across multiple Cunard voyages, please contact your travel agent or our Customer Contact Centre.

If booking online, your total FCC balance will be applied against the cost of the new voyage you are booking online. If your FCC balance is greater than the cost of your chosen voyage, your remaining FCC balance will be retained for use towards the payment of another voyage.

Any shore experiences, dining, gifts or drinks packages you purchased for your voyage via My Cunard or our Customer Contact Centre will be automatically refunded back to the payment card you used to make these purchases and there is no need to contact us.

We aim to process these refunds as quickly as possible and kindly ask that you refrain from calling or emailing our Customer Contact Centre at this time, unless your enquiry is urgent.

Your questions answered.

Cancelled voyages.

Voyages still sailing.

Future Cruise Credit (FCC).

Pre-cruise purchase cancellations.

More on Cunard's response to COVID-19.