Your questions answered.

Based on the latest guidance from countries we visit, we unfortunately need to make some additional changes to our published itineraries involving international ports of call. Due to this, and the practicalities involved in returning the full Cunard fleet to service, we have taken the difficult decision to cancel these voyages.

To give you the utmost reassurance, we have put in place a flexible booking policy details of which, along with the latest travel updates, are posted on our website.

Unless otherwise stated, Future Cruise Credits (FCCs) will be applied to guest accounts in the coming weeks and can be used for any new sailing that is booked before 31 December 2021.

Please see our helpful guide for how to use your FCC.

We very much hope that you will accept the FCC and enjoy a holiday on board with us. However, if this does not meet your needs and you would prefer a refund to the amount of monies paid on your booking, we ask that you use our online form to request one.

Please note, we are setting up a large number of FCCs for guests. Please bear with us while these are created.

We are working to process all new and outstanding refund requests as quickly as possible.

We are dealing with an unprecedented level of refunds, so please bear with us. We appreciate your patience.

We will not be giving loyalty points for the cancelled voyages, but you will receive the loyalty points for the new voyage you book.

We apologise that our automated system in some cases has issued an invoice that references cancellation fees. Please disregard this and be assured that you will not incur any fees as a result of this cancellation.

Please contact your Travel Insurance provider in the first instance, however, if you are unsuccessful, please send details of your claim with appropriate receipts and confirmation from your insurance provider that they have denied your claim to Guest Relations for their consideration.

Guest Relations, Cunard, Carnival House, 100 Harbour Parade, Southampton SO15 1ST

or email guestrelations@carnivalukgroup.com.

You can take advantage of our free flexible transfer policy up to the balance due date for your holiday.

• Transfer your booking to any Cunard sailing currently on sale (and not just to those within the next 12 months).
• Transfer your booking to a voyage of higher or lower value (and not just of a higher value, as is usually the case).
• Transfer your booking an unlimited number of times (and not just once).
• Transfer your bookings free of charge.

This policy modifies the transfer policy in our Booking Conditions. This policy may be changed or withdrawn at any time without notice.

We have changed our final payment due date for sailings on or before 31 December 2021 to give guests more time (please see below). 

For sailings on or after 1 January 2022, the cancellation policy in our Booking Conditions applies.

Cunard shall be entitled to levy a cancellation charge as a percentage of the price paid in accordance with the following scales:

Cancelling voyages due to sail on or before 31 December 2021.

Cancelling voyages due to sail on or after 1 January 2022.

We have recently launched additional 2021 and 2022 voyages on all three of our ships. These voyages are available to book from July 2021: please visit our Overseas Escapes page for more information and itineraries.

There’s no need to contact us; your FCC will be automatically applied within the coming weeks to each individual named on the booking. Unless otherwise stated once your FCC is set up you have until 31 December 2021 to use it in full.

Log in to your ‘My Account’ on the Cunard website to view your FCC. The value will be displayed at the top of the screen when you are logged in and searching for voyages. If you haven't registered for My Account, you can do so using your Cunard World Club (CWC) membership number.

If your FCC amount does not display, please check that you have linked your FCC to your account by entering your CWC membership number under the My details section of My Account. For any questions regarding using your FCC online, please see our helpful guide.

You can use your FCC to make a new booking for any voyage on sale now, or on new voyages that we introduce in the future. You may also use your FCC to upgrade your Cunard fare type or stateroom on an existing booking.

Unless otherwise stated, your FCC must be redeemed against a booking made before 31 December 2021, but can be for any voyage on sale.

For new bookings, you can redeem your FCC online at Cunard.com: full details can be found in our guide. Alternatively, contact either your travel agent or our Customer Contact Centre.

To amend an existing booking, for example to add an additional stateroom or to upgrade, contact either your travel agent or our Customer Contact Centre, if you booked directly with us.

Please note an FCC cannot be used to upgrade any flights connected to your booking.

Yes. If your FCC is not currently showing when you log in online, please contact your travel agent or us directly and we can create your new booking using your FCC. You do not need to wait.

100% of the cruise fare paid by guests and held as an FCC is bonded by ABTA or ATOL (for fly cruises) so guests can be secure in the knowledge that their monies are protected under those arrangements.

Please note however that FCCs issued as a result of the cancellation of Queen Elizabeth’s summer at sea voyages (Q119P, Q119Q, Q120P, Q120Q, Q121P) are not covered by ABTA’s scheme of financial protection.

Your available FCC balance is linked to your unique Cunard World Club (CWC) membership number.

When booking online, please either log in to your account or input your CWC membership number where indicated and the FCC will automatically be applied.

If your FCC is not yet showing online at the time you wish to book your voyage, please contact your travel agent or our Customer Contact Centre and they will be able to make the booking on your behalf using any FCC you are due to receive.

For help during the online booking process, refer to our FCC guide.

Unfortunately, we cannot offer this at present.

Where the cost of the new holiday is more than the FCC, guests simply pay the difference between the value of the FCC and the deposit or balance payment (if within 90 days of voyage departure date).

Please note, deposits are calculated against the remaining balance after your FCC has been applied. An FCC cannot be used against the cost of this deposit. 

If you would like to use your FCC as payment across multiple Cunard voyages, please contact your travel agent or our Customer Contact Centre.

If booking online, your total FCC balance will be applied against the cost of the new voyage you are booking online. If your FCC balance is greater than the cost of your chosen voyage, your remaining FCC balance will be retained for use towards the payment of another voyage.

FCCs will be created for all guests on the booking.

Once an FCC has been applied to a new booking, in the event of a cancellation of a voyage by the guest, any refund will be provided in the form of FCC.

If you had booked one of these now cancelled cruises using an FCC from a previously cancelled cruise, you will receive the same value of that FCC back. If the value of your FCC payment was less than the value of the standard deposit, you will receive the relevant FCC amount back and 125% of the cash element of the deposit paid, as an FCC.  Any additional monies paid will be returned as an FCC.

Any shore experiences, dining, gifts or drinks packages you purchased for your voyage via My Cunard or our Customer Contact Centre will be automatically refunded back to the payment card you used to make these purchases and there is no need to contact us.

We are aiming to process these refunds as quickly as possible and kindly ask that you refrain from calling or emailing our Customer Contact Centre at this time unless your enquiry is urgent.