Staying connected on board

We are pleased to offer two plans under our Cunard Guest Wi-Fi service:

• The Essential plan is ideal if you want to stay in touch via email and social media. You can share your holiday highlights via text and images. We also offer computers for guest use in our on board libraries, which are internet-accessible for those with this plan.
• The Premium plan includes everything from the Essential Plan, but with significantly faster connection speeds to allow music and video streaming, clearer video calls, and quicker loading of web pages. 

Our Essential and Premium internet plans are available on all our ships. 

Full voyage plans can be purchased in advance of your sailing or once on board. 24-hour plans can be purchased once on board; these have higher prices per day than full voyage plans.

Purchasing an internet plan ahead of your voyage

The easiest way to purchase a full voyage plan is to book online via the My Cunard portal in advance of your sailing.

Please note: Cunard World Club members with complimentary internet credits can only book internet plans on board, as My Cunard is currently unable to process bookings with credits; the same prices quoted on My Cunard will apply on board.

Purchasing an internet plan on board

To purchase an internet plan on board, connect your device to the Guest Wi-Fi, then open "internet.cunard.com" in the browser and follow the registration instructions. Once registered, you can select your preferred internet plan. Purchases will be charged to your on board account.

Alternatively, connect your device to our My Voyage on board digital planner and select the 'internet purchase' option. Visit the on board library (or ConneXions if you are sailing on Queen Mary 2) for assistance with connecting.

The Guest Wi-Fi on board your voyage utilises internet signals that are wirelessly transmitted thousands of miles via satellite to and from your ship, wherever it is in the world. 

Due to the nature of the satellite transmission, the Wi-Fi may sometimes be slower at sea when compared to terrestrial connectivity. Geographical location, weather and the number of users using the system can have an impact on connectivity speed.

Low earth orbit (LEO) is a designation for communication satellites which orbit extends from approximately 300 miles above the earth’s surface up to an altitude of about 1,491 miles.

Benefits of LEO is that as the satellites are closer to the earth the information has less distance to travel which means data transfer speeds are faster than Geostationary (GEO).

Due to locations of LEO satellites, there is less worry of interference from structural or land mass blockage, as well as other common weather interference, meaning a more stable service.

On our ships, you can connect to the Wi-Fi with almost any internet-enabled device. 

• Activate the Wi-Fi on your device, then select 'Guest Wi-Fi' from the list of available networks.
• Once connected, an automated page should appear and you can select 'click here' to direct you to the cunard Guest Wi-Fi log in page. Alternatively, open your internet browser and visit "internet.cunard.com", which is the Cunard Guest Wi-Fi login page.
• If you’re connecting for the first time, you’ll need to select Register, then enter some personal details, including a memorable username and a 4-digit PIN.
• Once registered, you’ll be shown details of any internet plan you’ve purchased, along with any upgrade options.
• If you haven’t yet purchased internet access, you can select your preferred plan on this page. Any purchases or upgrades will be charged to your on board account.
• Confirm you wish to connect your device to your chosen internet plan, and you’ll be able to begin browsing.

Alternatively, you can browse our free Cunard websites (and our on board planner, My Voyage) without logging in at all.

Multiple devices can use one internet plan, but you can only connect one device to the Guest Wi-Fi at a time. If you want to connect more than one device simultaneously, you can purchase discounted internet plans for additional devices. 

To switch to using your internet plan on a new device, connect the new device to the Guest Wi-Fi network, enter "login.com" in your browser and then input your username and password. You should then be able to 'Disconnect other device' and start browsing on the new device. 

You can also disconnect a device anytime by typing "logout.com" in your web browser's address bar.

No; the Guest Wi-Fi service does not extend beyond the ship’s immediate location, but Wi-Fi should be available almost everywhere whilst you are on board.

Whilst on shore, you will have to use your device’s mobile data if you wish to access the internet. Please check with your mobile provider for details of your data roaming capability and charges.

No; whilst connected to the Guest Wi-Fi, your device should not be incurring any mobile data costs from your mobile network provider. 

However, it is your responsibility to ensure that you are not using the mobile signal or data. You can turn off mobile data in your device settings or by activating airplane mode (you may need to re-activate your device’s Wi-Fi afterwards). 

You will still be charged by your phone company for any voice calls or text messages, regardless of whether you are connected to the ship’s Wi-Fi.

We recommend confirming your mobile roaming capability and charges in advance of your voyage. Cunard is not responsible for charges incurred via your mobile phone network provider.

No. My Voyage is free to use and does not require you to purchase an internet package.

To avoid roaming charges while at sea, please either turn off mobile data or switch your device to flight mode, then connect your device to the ship's Wi-Fi network (Cunard Guest Wi-Fi).

Once connected to the Wi-Fi, open your internet browser and visit "myvoyage.cunard.com" or scan the QR code on the guidance in your stateroom.

Pricing is subject to change. Booking internet pre-cruise guarantees your rate will not change even if pricing does increase later.

There is a Starlink launch offer priced at US$15 for the Essential package and US$20 for the Premium package per day (no change to daily packages) to encourage all guests to try improved service. This is available for purchase between 18 Sep and 30 Nov 2023. 

Yes; some websites and categories of websites are blocked either due to their content or due to their consumption of large amounts of bandwidth. Websites that may be blocked: adult content, alcohol and tobacco, anonymisers, drug abuse, file sharing, malware, nudity, online gambling, streaming hacking, phishing, proxy avoidance and violent content.

By using our Guest Wi-Fi, you agree to the terms of our acceptable use policy, which sets out the requirements and limitations of using our internet plans. 

Our Essential Plan does not include video streaming, so social media is limited to images and text only. Premium plan users benefit from a faster connection speed than the Essential plan, but should be aware that streaming speeds can still be affected during peak hours. 

Yes, by the end of 2023 we will have installed access points in every stateroom across our fleet. Queen Elizabeth has this now.

Yes. Members of our loyalty scheme, Cunard World Club, may be eligible for complimentary internet credit, redeemable against our internet plans.

• Gold members receive $45 per person.
• Platinum members receive $80 per person.
• Diamond members receive $135 per person.

Visit our Cunard World Club page to find out more about these and other benefits.

Please note, My Cunard cannot accept internet bookings using credits, so Cunard World Club members with credits will have to wait until they are on board before booking an internet plan. The same prices quoted on My Cunard will be valid on the ship.

• Download videos and music ahead of sailing. If you plan on watching a film or series, or listening to your favourite albums, podcasts or music playlists while on board, we recommend downloading it onto your device prior to sailing. Our Essential Plan does not include video or music streaming, and we cannot guarantee streaming speeds during peak hours.
• Download apps before embarking. We strongly recommend you download any apps at home prior to sailing and avoid updating your device on our ships.