New to cruising
Whether you are new to Cunard, or new to cruising in general, this handy guide will explain what to expect when you set sail on a Cunard Queen for the first time.
We are excited to announce the rollout of SpaceX's Starlink technology, which will revolutionise our on board Wi-Fi service. Capture the magic of exploration in real time, stream favourite films, cheer for your favourite team as you enjoy live sports events, or share breath-taking snapshots of your voyage – all with a more reliable Wi-Fi connection at even faster speeds*.
^ Guests will pay a lower per person per day price of US$15/US$20 for Essential / Premium plans for the duration of their voyage. Daily prices remain unchanged. This lower price is subject to change and valid on new Wi-Fi package purchases made from 18 September 2023 to 30 November 2023 either onboard or on My Cunard. CWC loyalty credits remain unaffected and will be redeemable along with this offer. If you are sailing later than 30 November 23 you will need to purchase your Wi-Fi package online between 18 September & 30 November 2023 to secure this offer price, with the exception of Cunard World Club members who can only purchase on board during the promotional period.
* Please note, while Starlink can offer up to 200mbps, this is dependent on satellite availability. Therefore, there may be areas in which this service is not available. We are continuing to investigate options and opportunities to improve connectivity as they arise.
** Cunard World Club members are required to purchase their desired Wi-Fi plan on board during their voyage in order to redeem their loyalty benefit of internet credit. Unfortunately, we cannot support pre-booking a Wi-Fi plan with loyalty benefits at this time.
Once on board, you’ll be able to access My Voyage, our complimentary digital planner, from any smart device by joining the ship’s Wi-Fi. My Voyage allows you to browse and book your ship’s restaurants, select entertainment on board, and join a virtual queue (giving you more time to relax while we prepare your table).
Purchase of a Wi-Fi package is not required for access to My Voyage: it is available for all guests to use, as long as they have a compatible smart device. Find out more with our online guide to My Voyage, and with the material provided in your stateroom on board.
See below for frequently asked questions around on board internet and phone usage, or for other topics select 'Support' at the top of this page.
Internet plans are satellite reception permitting. The prices shown are per day, based on one plan. You may use multiple devices on one plan, but you can only use a single device at any one time. If you wish to use multiple devices simultaneously, you will need to buy additional plans. Discounts are available for multi-device plans and plans on voyages of 16 nights or more in duration.