If you wish to make a complaint please use the form below.
Can't find what you are looking for? Try our frequently asked questions.
Alternatively, you can email our Customer Contact Centre, or call us on:
Tel: 0344 338 8641
Local call charges apply.
Due to the dynamic and evolving situation of Coronavirus (Covid-19) we, as a business, are working in accordance with Government advice and have moved to a primary, remote Contact Centre. This is to ensure during these times we can continue to operate as a business whilst taking additional measures to protect our staff.
Please rest assured, generally our Contact Centre remains operational and can be reached through our normal email, social and telephone channels, however we are currently unable to process postal communications and also have revised opening hours, as follows:
- Monday: 8.30am-6.00pm
- Tuesday: 9.00am-6.00pm
- Wednesday: 8.30am-6.00pm
- Thursday: 10.00am-6.00pm
- Friday & Saturday: 8.30am-6.00pm
- Sunday: Closed
Calls may be recorded for training and quality purposes.
Travel insurance can be arranged through our preferred travel partner, Holiday Extras, by
- visiting holidayextras.co.uk/carnival/cunard
- calling 0800 093 3070, quoting reference CUNHX.
You can find more information after you have booked your voyage by checking the 'Travel Extras' section on My Cunard.
For more information on travel insurance requirements, visit our FAQs below, or our travel insurance page.
If you are not a UK resident please contact your local Cunard agent to book.
Cunard’s White Star Luggage Service, provided by Luggage Forward, is the perfect alternative to transporting your own luggage and is also the perfect option for those who choose to extend their travels pre- or post voyage.
For more information, to reserve this service and for full terms and conditions, please visit the Luggage Forward website, or call on one of the following numbers (lines are open 24 hours a day):
- USA: +1 920 231 5114
- UK: +44 (0)33 0808 1294
- Italy: +39 06 97629508
- France: +33 1 76 54 28 07
- Spain: +34 518 88 93 48
UK port parking is arranged via Cruise & Passenger Services:
Call 0345 071 3939
Airport parking is arranged via Airport Parking and Hotels Ltd:
Call 0844 871 7561 (calls cost 5p per minute plus your network access charge)
You can give feedback, leave comments and report website issues using the black 'Feedback' tab to the left of this page (please do not include any personal information when filling out this form).
If you are having problems viewing itineraries or booking online, please refer to our helpful 'how to book' guide, which may help you during the online booking process.
If you are having problems locating FCC or applying it to a booking, we have a helpful FCC guide that may also be of use.
If you are having problems logging in to My Account or My Cunard, please select 'My Account / My Cunard queries' in the form below, and submit with any additional details relevant to your booking (this will help us respond to your query as quickly as possible).
In order to help us respond to your enquiry quickly, please select the most appropriate topic from the list below. Please note: Due to data protection, if your enquiry is related to a specific booking/s, we are unable to disclose any details without the following information: email address linked to the booking, full name including surname, Cunard booking reference & voyage code (eg Q123).