Contact Cunard.

If you wish to make a complaint please use the form below. 

Can't find what you are looking for? Try our frequently asked questions.

Alternatively, you can email our Customer Contact Centre, or call us on:

Tel: 0344 338 8641

Local call charges apply.

Please note:

Due to the dynamic and evolving situation of Coronavirus (Covid-19) we, as a business, are working in accordance with Government advice and have moved to a primary, remote Contact Centre. This is to ensure during these times we can continue to operate as a business whilst taking additional measures to protect our staff. 

Please rest assured, generally our Contact Centre remains operational and can be reached through our normal email, social and telephone channels, however we are currently unable to process postal communications and also have revised opening hours, as follows: 

Monday, Wednesday, Friday & Saturday: 8.30am-6.00pm 
Tuesday: 9.00am-6.00pm
Thursday: 10.00am-6.00pm
Sunday: Closed

During this time it is our intention to respond to guests in a timely manner, however we would ask for your patience as it may take us longer than normal to respond during a time of unprecedented volumes. We will do all we can to ensure we maintain a high level of service to you, that is our absolute priority.

 

Calls may be recorded for training and quality purposes.

Travel insurance can be arranged through our preferred travel partner, Holiday Extras. 

Visit holidayextras.co.uk/carnival/cunard
Call 0800 093 3070, quoting reference WC444.

Holiday Extras emergency assistance: 

Outside UK +44 20 8666 9389
Textphone +44 20 8666 9562

From within UK 020 8666 9389
Textphone 020 8666 9562

international.dept@allianz-assistance.co.uk, quote ref: Holiday Extras HX018

Holiday Extras 24 hour legal helpline:

Call 020 86039804

Holiday Extras claims:

Call 020 87763752

If you are not a UK resident please contact your local Cunard agent to book.

In the UK, The Baggage Handling Company:

Call 023 8087 3111 8.00am - 6.00pm
Email: info@thebaggagehandlingcompany.com

Luggage transfers (world voyage only) by White Star Luggage Services: 

Call 0800 051 6414 for prices and availability 2.00pm - 1.00am GMT
Email: whitestarluggage@cunard.com

UK port parking is arranged via Cruise & Passenger Services:

Call 0345 071 3939
Visit cruiseparking.co.uk

Airport parking is arranged via Airport Parking and Hotels Ltd:

Call 0844 871 7561 (calls cost 5p per minute plus your network access charge)