Cunard's response to Covid-19.

For our most recent updates, including our testing and vaccination policies, boarding procedures, and what you can expect on board, please visit our online Covid-19 hub .

It's important that we’re able to keep you informed about your booking. If you already have a booking with us, please take a moment to visit My Cunard to ensure the contact information we have for you is up to date (and complete). While we’ll only get in touch in the way you choose, email is the quickest and most efficient way to receive updates from us at this time.

Flexible booking terms.

Correct as of 9 November 2022.

For peace of mind, it helps to have added flexibility. With our fee-free flexible transfer policy you can transfer your Cunard Fare booking on one occasion, free of charge, up to the date the balance for your holiday is due. The new booking must depart within 12 months (or 6 months if transferring from a World Voyage or World Voyage Sector).

This policy may be changed or withdrawn at any time without notice.

For holidays booked prior to 3 August 2022.

For any bookings made prior to 3 August 2022, if you wish to reschedule your holiday you can make one further booking transfer, free of charge, up to the date that the balance for your holiday is due. This is available on both the Cunard Fare and Early Saver type. However, the new booking must be of equal or higher value and must sail within 12 months of the original departure date (or 6 months for a World Voyage or World Voyage Sector).

For holidays booked from 3 August 2022 onwards.

For any bookings made after 3 August 2022, if you wish or need to reschedule your holiday you can take advantage of our free flexible transfer policy if you’ve booked on a Cunard Fare type. This means you can:

Transfer your booking once, free of charge, up to the date that the balance for your holiday is due (90 days prior to departure).
Transfer your booking to a Cunard voyage of equal or higher value.
Transfer your booking to a Cunard voyage sailing within 12 months (6 months in the case of transfer from a World Voyage or World Voyage Sector), of the original departure date.

If you wish to transfer your booking you should call our Customer Contact Centre or your travel agent if you booked with them.

This policy may be changed or withdrawn at any time without notice.

Cancelling your voyage.

If you're booked on a Cunard holiday and you wish to cancel, the cancellation policy in our Booking Conditions applies. Cunard will be entitled to levy a cancellation charge as a percentage of the price paid in accordance with the following scales:

The Cunard Fare and Early Saver.

Period before departure within which written notice of cancellation is received by Cunard.	Cancellation charges (percentage of fare).
From the date of booking until 91 days before departure	Deposit
90 - 57 days	50%
56 - 42 days	60%
41 - 16 days	75%
15 - 6 days	90%
Less than 6 days before departure or failure to embark.	100%

For fly-cruises, departure day is the date of the flight departure.

Cunard Early Saver and Saver fares.

Period before departure within which written notice of cancellation is received by Cunard.	Cancellation charges (percentage of fare).
From the date of booking until departure, including failure to embark.	100%

Related information.

If you, or a member of your household, test positive for Covid-19 within 10 days of your holiday or are not permitted to travel following completion of the Health Declaration questionnaire, you will be denied boarding. We’ll automatically refund any pre-cruise purchases made through My Cunard*.

If you were part of a linked booking, your friends or family would also be able to opt for the FCC and refund for purchases made. Just ask us to make sure all members of your travelling group are linked when you make your booking.

*Your FCC is non-refundable and is not ABTA or ATOL protected. If your cruise is part of a wider holiday package booked through a tour operator, please contact them for information relating to their policies if you are denied boarding.

In light of the Covid-19 pandemic, many guests have accepted Future Cruise Credits (FCCs) in relation to cancelled voyages.

Although ABTA and ATOL protection no longer applies to the FCCs issued following the cancellation of Cunard voyages as a result of the Covid-19 pandemic, we will continue to hold your FCC for you, and as soon as you use an FCC on a new booking the money will be protected by ABTA or ATOL, providing you with that extra peace of mind. These FCCs will be valid indefinitely.

FCCs offered as a gesture of goodwill are non-refundable and are valid for two years.

FCCs can be redeemed against any voyage that’s on sale at the time of booking, on any fare type, subject to availability. Where the cost of the new holiday is more than the FCC, guests can simply pay the difference. Guests may use their FCC to upgrade their existing booking. Should guests wish to do this they should contact their travel agent or us, if they have booked direct. All new bookings using FCCs will be subject to Cunard’s Booking Conditions, including our standard cancellation terms. Once an FCC has been applied to a new booking, in the event of a cancellation of a voyage by the guest, any refund will be given in FCC.

Please visit our FAQs for any further questions you may have about our recent voyage announcements, cancellations, and FCC (Future Cruise Credit).

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