COVID-19 – Flexible booking terms.

In this ever-changing environment, we understand that you may well feel in need of some added flexibility, so please see below a number of recent enhancements we have made to our cancellation and transfer policies.

We strongly suggest you visit My Cunard at my.cunard.com to ensure your contact details are up to date (please make sure all fields are completed). Due to the current situation and how quickly things are changing, it's important to be able to keep you informed of the very latest information. We want to stay in touch with whatever way you choose, however we recommend at this time, that email is the quickest and most efficient way to contact you.

Existing bookings impacted by our temporary suspension.

For bookings departing before 15 May 2020.

For all guests impacted by our temporary suspension, we are offering you a Future Cruise Credit of 125%. Your Future Cruise Credit can be used for a new booking made before 31 December 2021, and can be redeemed against any Cunard voyage sailing before 31 March 2022. 

Existing bookings departing after 15 May and before 31 August 2020.

If you’d like to keep your existing booking, your ship and crew will be ready and waiting to welcome you. We are pleased to be able to offer you some on board spending money to enhance your holiday; this will be credited to your on board account and can be used for drinks, spa treatments, room service and shore experiences booked on board. The amount you’ll receive, per stateroom, depends upon the number of nights you’ll be spending on board with us.

  • For voyages of 1-3 nights duration: $150
  • For voyages of 4-7 nights duration: $300
  • For voyages of 8-14 nights duration: $600
  • For voyages of 15+ nights duration: $900


There’s no need to call us; your on board spending money will be added to your account in time for departure and you will receive an updated booking confirmation in due course to confirm this.

Booked guests with a cruise departing before 31 August 2020 will have received an email (subject to us having a valid email address on your booking).

Please note, you will be asked to confirm you have read the latest government travel guidance before you sail.

Transferring your booking.

In these unsettling times, to give our guests reassurance and more appealing options, we have temporarily removed restrictions on our Transfer Policy.

This means that guests sailing before 31 August 2020, can now:

  • Transfer your booking to any Cunard voyage currently on sale (and not just to those within the next 12 months).
  • Transfer your booking to a voyage of higher or lower value (and not just of a higher value, as is usually the case).
  • Transfer your booking an unlimited number of times (and not just once).
  • Transfer your bookings free of charge, as we will waive the current £100 administration charge for each transfer made.


This can all be done up to 48 hours before departure.

Guests who booked directly with Cunard (website or telephone) can use the link below; those who booked via a travel agent should contact their travel agent.

Cancelling your voyage - updated 19 March 2020.

Should you wish to cancel your holiday, our cancellation policy gives you ultimate flexibility. Here’s a guide to what you need to know:

  • If you are booked on a Cunard voyage sailing before 31 August 2020, you may now cancel up to 48 hours prior to departure
  • Cancelled bookings within balance due will receive a Future Cruise Credit (FCC) equivalent to 110% of the full balance – see the table below for further details
  • Your Future Cruise Credit can be used right up to the end of next year (31 December 2021) and can be redeemed against any Cunard voyage sailing until the end of March 2022.
For all fare types.

Period before departure within which notice of cancellation is received by Cunard

Original cancellation charges
Percentage of total fare charged

Updated Temporary Policy (assuming voyage paid for in full by required date)
FCC applied

From the date of booking until 91 days before departure

100% of deposit

FCC given to value of deposit

90 to 57 days

50% of fare

110% FCC

56 to 42 days

60% of fare

110% FCC

41 to 16 days

75% of fare

110% FCC

15 to 6 days

90% of fare

110% FCC

5 to 2 days

100% of fare

110% FCC

Less than 2 days

100% of fare

0% FCC


*For fly-cruises, departure day is the date of the flight departure.

If you do not wish to take advantage of this New Temporary Policy you may cancel under the terms of our original policy.

The above policy applies to all of our guests, including those aged 70 or over, or with an underlying health condition.

This new policy supersedes any information you may have received before the 19 March 2020. If you had already submitted a transfer or cancellation based on the previous policy before 19 March, we will honour this and we will be in touch with confirmation in due course.

Guests who booked directly with Cunard (website or telephone) can use the link below; those who booked via a travel agent should contact their travel agent.

To cancel your booking and request a refund (minus cancellation fees) please call our contact centre on 0345 355 0300. Please be aware that we are experiencing a particularly high volume of calls at the moment.

All bookings departing after 31 August 2020.

Transferring your booking.

If you are sailing after 31 August 2020 then you can take advantage of our new flexible transfer policy (in place until 31 August 2020), but we will require notice prior to the balance due date.

This means that guests, who have a booking on a Cunard Fare or Early Saver fare, sailing after 31 August 2020, can now:

  • Transfer your booking to any Cunard voyage currently on sale (and not just to those within the next 12 months).
  • Transfer your booking to a voyage of higher or lower value (and not just of a higher value, as is usually the case).
  • Transfer your booking an unlimited number of times (and not just once).
  • Transfer your bookings free of charge, as we will waive the current £100 administration charge for each transfer made.

 

More on Cunard's response to COVID-19.