Covid-19 – Keeping you updated.
Operational pause extended and itineraries changed.
As a result of the continuing impact of Covid-19, Cunard has further extended its pause in operations to sailings up to 25 March 2021 for Queen Elizabeth, 18 April 2021 for Queen Mary 2 and 16 May 2021 for Queen Victoria.
Here’s Simon Palethorpe, President of Cunard, talking about the changes we are making:
This latest extension to our pause in operations has prompted us to also review and consider all of our future scheduled itineraries:
Changes to Queen Elizabeth 2021 sailings.
With Queen Elizabeth having returned to the UK during the pause, and with ongoing uncertainty over the re-opening of ports and countries on her intended routes next year, it is sadly not practical to continue as planned. Therefore, in addition to the extended pause, all of Queen Elizabeth’s sailings that were due to depart between 26 March and 13 December 2021 will be cancelled. This includes all sailings around Australia, Japan and Alaska.
These voyages have been replaced with a programme of shorter duration European holidays from Southampton and a series of Mediterranean voyages sailing from Barcelona, all of which are available to book now.
Changes to Queen Mary 2 2022 sailings.
With this new extension to our pause in operations we recognise that Covid-19 has impacted two consecutive World Voyages for our guests, causing a great deal of disappointment. Given how popular these routes are, we took the decision to cancel all planned voyages departing between 3 January and 3 April 2022, including the voyage to South America, and replace them with our much loved classic World Voyage to Australia via the Suez Canal. This new 104-night itinerary is available to book now.
What does this mean for me?
If your booking has been impacted by these changes we are truly sorry. We will be crediting your guest account with a 125% Future Cruise Credit (FCC) on monies paid to date on your booking, which you may redeem against any voyage on sale now or on any new voyage that we introduce in the future. You have until 31 December 2021 to make your new booking.
Please be assured that the money you paid for your voyage will continue to be protected by ABTA and ATOL. We ask that you please retain all booking documentation, including all receipts and confirmations.
Any shore experiences, dining , gifts or drinks packages you purchased for your voyage via My Cunard or our Customer Contact Centre will be automatically refunded back to the payment card you used to make these purchases and there is no need to contact us.
We aim to process these refunds as quickly as possible and kindly ask that you refrain from calling or emailing our Customer Contact Centre at this time, unless your enquiry is urgent.
Pre-purchased experiences for voyages due to depart on or before 1 November on Queen Mary 2 or Queen Victoria, and on or before 23 November on Queen Elizabeth.
Please note that if you had pre purchased any experiences for a voyage that was due to depart on or before 1 November 2020 on Queen Mary 2 or Queen Victoria, and on or before 23 November 2020 for Queen Elizabeth, we are applying an On Board Credit (OBC) to the value of 110%. This can be used on your next voyage with us, or indeed, rolled over from one voyage to the next. You have until 30 November 2022 to use your OBC. If you would prefer to receive a cash refund please fill out this web form.
How can I use my Future Cruise Credit (FCC)?
- You can put your FCC towards a new booking for any voyages on sale now or on new voyages that we introduce in the future.
- Your FCC will remain valid until 31 December 2021 and can be used to book online, via your travel agent or by calling us on 0344 338 8641.
- You can also use your FCC to upgrade your stateroom or fare type on an existing booking.
Your FCC will appear in your guest account in the coming weeks. Please bear with us while we work to deliver this as quickly as possible. Once your FCC is applied you will see this when you log in to our website. You may still make a booking, even before your FCC is showing online, by calling us or your travel agent. We will then ensure that your FCC is applied as soon as it becomes available.
For more information on how to use your FCC click here.
Please note, to use your FCC to amend an existing booking you will need to contact your travel agent or call 0345 338 8641 if you booked directly with us.
We would like to apologise in advance that our automated system will over the next few weeks issue an invoice that will reference cancellation fees. Please disregard this and be assured that you will not incur any fees as a result of this cancellation.
How do I request a refund?
If you would prefer a 100% cash refund on the monies you have paid, please complete the refund request form below.
Once your request has been received and validated then we will endeavour to process it as quickly as we can and will be in touch to confirm all is in order. We do however ask that you bear with us during this challenging time and refrain from emailing or calling our Customer Contact Centre so that we can prioritise helping guests with the most urgent needs.
To complete the form you will need your six character booking reference, which can be found on your booking confirmation or any other email relating to your voyage.
We have always taken pride in having the highest levels of health and safety and we are currently reviewing every aspect of a Cunard holiday. We will only resume sailing when:
- We have the approval and accreditation of enhanced health protocols from the most trusted and informed sources.
- We are confident that our guests can travel freely to the destinations we visit.
- The current UK Foreign & Commonwealth Office guidance about cruise travel has been lifted.
Do continue to keep in touch via our social media channels and here on our website where we’ll share the latest news and updates from our fleet. As and when life returns to normal we look forward to welcoming you back on board your next voyage. In the meantime, please take care and stay well.