Covid-19 – Keeping you updated.

Latest news on our sailing schedule.

Correct as of 11 January 2022.

We are delighted that Queen Elizabeth and Queen Mary 2 are back sailing again.

Queen Victoria remains scheduled to resume sailing on 22 April 2022, commencing with voyages to Western Europe, the Baltics and the Iberian Coast.

My voyage was cancelled by Cunard - what does this mean for me?

If your booking was cancelled by Cunard, we are truly sorry. As per the communication you should have received, your guest account will have been credited with a Future Cruise Credit (FCC), which you can redeem against any new sailing that is on sale at the time of booking.

We currently have a wide range of itineraries on sale that you can use your FCC towards.

How can I use my FCC?

  • You can put your FCC towards a new booking for you are your guest(s), for any voyages on sale at the time of booking.
  • You can use your FCC to book online, via your travel agent or by calling us on 0344 338 8641.
  • Your FCC can be used to upgrade your stateroom or fare type on an existing booking.
  • You can use your FCC to purchase flights, hotels and land tours with Cunard.


You can see details of your FCC when you log in to our website.

Please note, to use your FCC to amend an existing booking you will need to contact your travel agent or call 0345 338 8641 if you booked directly with us.  

Please visit our FCC guide for more information on how to link available FCC to your account and how to use it online.

How do I request a refund if Cunard has cancelled my voyage?

If your voyage was cancelled by Cunard and you would prefer a 100% cash refund on the monies you have paid, please complete the refund request form below. Please note that if you had booked one of these now cancelled cruises using a Future Cruise Credit (FCC) from a previously cancelled cruise, you have the option to request a refund for 100% of the monies you originally paid or use this FCC amount for a future booking.

Once your request has been received and validated then we will endeavour to process it as quickly as we can and will be in touch to confirm all is in order.

To complete the form you will need your six-character booking reference, which can be found on your booking confirmation or any other email relating to your voyage.

Our future sailing plans.

We are currently taking the opportunity to ensure we have in place a comprehensive suite of enhanced protocols, covering every aspect of a holiday with us. These are in place to protect your well-being but still ensure you enjoy the Cunard holiday you hope for.

The steps we’re taking are of course in line with the very latest guidance and have the ongoing endorsement of not only the UK Government and CLIA, our industry body, but are guided by a number of world-leading experts helping not only Cunard but every brand in the Carnival Corporation, our parent company. You’ll find full details on our Covid-19 hub and related pages.

Do continue to keep in touch via our social media channels and here on our website where we’ll share the latest news and updates from our fleet. In the meantime, please take care and stay well.

More on Cunard's response to Covid-19.

For guest enquiries, please contact: customerservices@cunard.co.uk.

For media enquiries only, contact: michele.andjel@carnivalukgroup.com.