COVID-19 – Keeping you updated.
Cunard extends “pause of operations” until 15 May 2020.
Cunard is extending its pause in operations up to and including 15 May, 2020 as a result of the continued impact of COVID-19 and following global guidelines. It is clear that the original date of 11 April to resume sailings is not feasible in the current situation. Therefore, we are now extending this pause in operations for all sailings up to and including 15 May.
As we work through the evolving guidelines and restrictions in ports of call around the world, future itineraries may be subject to change and we are looking at how we phase our ships back into service.
Here’s Cunard President Simon Palethorpe with an update:
If you have a Cunard voyage booked that was due to depart prior to 15 May 2020, we’re very sorry to have to cancel your plans. As your voyage has now been cancelled, you will automatically receive a Future Cruise Credit for 125% of the total value of your booking. This will be applied to your guest account in the coming weeks and can be used for any new sailing up to 31 March 2022 that is booked before 31 December 2021.
Those guests who would prefer a 100% cash refund should fill out this form. This is easy to do and means you do not need to call our customer contact centre. Due to the extraordinary circumstances associated with COVID-19 and the associated impact to our customer contact centre team and wider business, refunds may take up to 60 days to be processed.
Please bear with us and do continue to visit our social media channels and website where we’ll post the latest updates and where you should find all the answers you’re looking for.
As and when life returns to normal, we look forward to welcoming you on board in the future and ensuring you experience the very best from Cunard and the voyage you’ve longed for. In the meantime, please take care.