Covid-19 – Keeping you updated.
Cruises 8 days and longer with US ports are put on hold, not cancelled.
Cunard has reviewed the US Centers for Disease Control (CDC) Framework for Conditional Sailing and is seeking additional clarification to fully understand the requirements. While we await further information, we have (temporarily) stopped selling all cruises 8 days and longer which call at a US port and depart between 1 January and 1 November 2021. For those who are currently booked on one of these cruises, we ask for your patience to receive further information from Cunard on whether your cruise is impacted. Please note, the cruises noted above have not been cancelled and there is no action required from you at this time.
Operational pause extended and itineraries changed.
As a result of the continuing impact of Covid-19, Cunard has further extended its pause in operations to departures up to and including 28 May 2021 for Queen Mary 2 and up to and including 4 June 2021 for Queen Elizabeth. Queen Victoria’s programme remains unaffected and she is scheduled to resume sailings on 17 May 2021.
Here’s Simon Palethorpe, President of Cunard, talking about the changes we are making:
What does this mean for me?
If your booking has been impacted by these changes we are truly sorry. We will be crediting your guest account with a Future Cruise Credit (FCC) worth an additional 25% on top of monies paid to date on your booking. You can redeem this 125% FCC against any voyage on sale now or on any new voyage that we introduce in the future. We currently have voyages on sale through to early 2023. You have until 31 December 2021 to make your new booking.
Please be assured that the money you paid for your voyage will continue to be protected by ABTA and ATOL. We ask that you please retain all booking documentation, including all receipts and confirmations.
If you've pre-purchased shore experiences, dining, drinks packages or gifts for your holiday, you do not need to take any action as we will automatically refund 100% of all these monies paid over the coming weeks, to the card used to make the purchase.
If you had booked one of these now cancelled cruises using an FCC from a previously cancelled cruise, you will receive the same value of that FCC back. If you had paid any extra monies for this cruise, we will turn that amount into a 125% FCC.
We aim to process these refunds as quickly as possible and kindly ask that you refrain from calling or emailing our Customer Contact Centre at this time, unless your enquiry is urgent.
How can I use my Future Cruise Credit (FCC)?
- You can put your FCC towards a new booking for any voyages on sale now or on new voyages that we introduce in the future.
- Your FCC will remain valid until 31 December 2021 and can be used to book online, via your travel agent or by calling us on 0344 338 8641.
- You can also use your FCC to upgrade your stateroom or fare type on an existing booking.
Your FCC will appear in your guest account in the coming weeks. Please bear with us while we work to deliver this as quickly as possible. Once your FCC is applied you will see this when you log in to our website. You may still make a booking, even before your FCC is showing online, by calling us or your travel agent. We will then ensure that your FCC is applied as soon as it becomes available.
Please note, to use your FCC to amend an existing booking you will need to contact your travel agent or call 0345 338 8641 if you booked directly with us.
We would like to apologise in advance that our automated system will over the next few weeks issue an invoice that will reference cancellation fees. Please disregard this and be assured that you will not incur any fees as a result of this cancellation.
To give you more flexibility and choice for your future holiday with us, we have recently launched additional 2022 voyages that you can book using your FCC.
Please visit our FCC guide for more information on how to link available FCC to your account and how to use it online.
How do I request a refund?
If you would prefer a 100% cash refund on the monies you have paid, please complete the refund request form below. Please note that if you had booked one of these now cancelled cruises using a Future Cruise Credit (FCC) from a previously cancelled cruise, you have the option to request a refund for 100% of the monies you originally paid, or again receive an FCC worth an additional 25% on top of monies paid to date on your booking.
Once your request has been received and validated then we will endeavour to process it as quickly as we can and will be in touch to confirm all is in order. We do however ask that you bear with us during this challenging time and refrain from emailing or calling our Customer Contact Centre so that we can prioritise helping guests with the most urgent needs.
To complete the form you will need your six character booking reference, which can be found on your booking confirmation or any other email relating to your voyage.
Our Future Sailing plans
We are currently taking the opportunity to ensure we have in place a comprehensive suite of enhanced protocols, covering every aspect of a holiday with us for when we sail again. These will be in place to protect your wellbeing but still ensure you get the Cunard holiday you hope for.
The steps we’re taking will of course will be in line with the very latest guidance and have the ongoing endorsement of not only the UK Government and CLIA, our industry body, but be guided by a number of world-leading experts helping not only Cunard but every brand in the Carnival Corporation, our parent company. You’ll find full details on our Sailing with confidence pages.
Do continue to keep in touch via our social media channels and here on our website where we’ll share the latest news and updates from our fleet. As and when life returns to normal we look forward to welcoming you back on board your next voyage. In the meantime, please take care and stay well.