Covid-19 – Keeping you updated.
Correct as of: 14 July 2021.
Operational pause extended and new replacement itineraries planned.
As we prepare to welcome UK guests on board Queen Elizabeth for a series of UK staycation voyages this summer, the path for a return to international cruising is less clear. As a result of continuing global travel restrictions, we have had to once again review our international sailing plans. Unfortunately, we need to make further changes to our published schedule across our fleet. You can find the details for all of the changes on these pages, but rest assured we will be contacting all impacted guests regarding their options.
Changes to Queen Elizabeth’s itineraries.
All voyages after 18 October 2021 and on or before 9 March 2022 are now cancelled and will be replaced with new voyages.
Queen Elizabeth’s Summer at Sea voyages for UK guests will be sailing this summer and we are really excited to be able to welcome guests back on board at long last.
Following these UK staycation voyages, Queen Elizabeth was due to sail from the UK to spend a season in Australia. However with the current forecasts for the lifting of restrictions in Australia, this will not be feasible and therefore all Queen Elizabeth’s intended voyages sailing on or after 18 October 2021 and on or before 9 March 2022 are now cancelled.
Instead, she will continue to sail a little closer to the UK, including voyages to the Iberian Coast and the Canary Islands. She will also be taking over some of Queen Victoria’s planned itineraries. These voyages are available to book from July 2021: please visit our Overseas Escapes page for more information and itineraries.
Changes to Queen Mary 2’s itineraries.
Queen Mary 2’s 2022 World Voyage from 3 January to 24 April is unfortunately now cancelled and will be replaced with new voyages.
Due to the number of affected international ports of call, and when restrictions in each will be lifted, it is highly unlikely that we will be able to deliver a true Cunard World Voyage experience. Therefore her planned 2022 World Voyage sailing from 3 January to 24 April is unfortunately now cancelled.
In place of her World Voyage, Queen Mary 2 will instead sail a series of three roundtrip voyages from Southampton to the Caribbean – one will sail via the Canary Islands and two will sail via New York - as well as three short cruise breaks. These voyages are available to book from July 2021: please visit our Overseas Escapes page for more information and itineraries.
Queen Mary 2’s published schedule of Transatlantic Crossings and Caribbean sailings on or after 14 November 2021 are to go ahead as planned.
Changes to Queen Victoria’s itineraries.
All voyages between 10 September and 29 April 2022 are cancelled. Five of these cancelled voyages will transfer to Queen Elizabeth (V126, V128, V129, V130 and V201).
The number of affected international ports of call in Queen Victoria’s 2022 World Voyage, and when restrictions in each will be lifted, means it is highly unlikely that we will be able to deliver a true Cunard World Voyage experience. Therefore her scheduled World Voyage and associated itineraries between 10 January and 29 April have been cancelled.
Due to this, and the practicalities involved in returning the full Cunard fleet to service this year, we have taken the decision to cancel Queen Victoria’s currently scheduled 2021 voyages and a number of her voyages in 2022. Queen Victoria will remain out of service until late April 2022.
However with her sister ship Queen Elizabeth resuming sailing this summer, she will now adopt five of Queen Victoria’s 2021 itineraries. These voyages are:
- V126 - The Canary Islands and Madeira, departing Southampton on 1 Nov
- V128 – Bruges and Rotterdam, departing Southampton on 27 Nov
- V129 - The Canary Islands, departing Southampton on 1 Dec
- V130 – Atlantic Coast Adventure, departing Southampton on 13 Dec
- V201 - Canary Islands Celebration departing Southampton on 23 Dec
As Queen Elizabeth is the same class ship as Queen Victoria, with the same venues and layout, guests will have their booking transferred to the same stateroom grade or suite as originally selected. This transfer will happen automatically in the coming weeks and there is no need to contact us. In a small number of instances we may not be able to transfer non-UK guest bookings over and in cases like these we or one of our travel agent partners will be in contact with these guests shortly.
A new booking reference will be sent to all guests in due course.
Any pre-voyage purchases made for these voyages will be refunded to the credit or debit card used to pay. Guests will be able to re-book these on My Cunard, once new booking details have been received.
Finally, we will be releasing a new series of Queen Victoria voyages to Western Europe, the Baltics and the Iberian Coast, sailing between 23 April 2022 and 20 May 2022. These voyages are available to book from July 2021: please visit our Overseas Escapes page for more information and itineraries.
All voyages scheduled to sail after 20 May 2022 remain unaffected.
What does this mean for me?
If your booking has been impacted by these changes we are truly sorry. For cancelled voyages where an automatic transfer to another voyage (see our Queen Victoria update above) is not an option, we will be crediting your guest account with a Future Cruise Credit (FCC) worth an additional 25% of the standard deposit terms and 100% of any additional monies paid. Unless otherwise stated, you can redeem this FCC against any new sailing that is booked before 31 December 2021, on any voyage that is on sale at the time of booking.
We have recently launched additional 2021 and 2022 voyages on Queen Mary 2, Queen Elizabeth and Queen Victoria that you can use your FCC towards. These voyages are available to book from July 2021: please visit our Overseas Escapes page for more information and itineraries.
Please be assured that the money you paid for your voyage will continue to be protected by ABTA and ATOL. We ask that you please retain all booking documentation, including all receipts and confirmations.
If you've pre-purchased shore experiences, dining, drinks packages or gifts for your holiday, you do not need to take any action as we will automatically refund 100% of all these monies paid over the coming weeks, to the card used to make the purchase.
If you had booked one of these now cancelled cruises using an FCC from a previously cancelled cruise, you will receive the same value of that FCC back. If the value of your FCC payment was less than the value of the standard deposit, you will receive the relevant FCC amount back and 125% of the cash element of the deposit paid, as an FCC. Any additional monies paid will be returned as an FCC.
How can I use my Future Cruise Credit (FCC)?
- You can put your FCC towards a new booking for any voyages on sale now or on new voyages that we introduce in the future.
- Unless otherwise stated, your FCC will remain valid until 31 December 2021 and can be used to book online, via your travel agent or by calling us on 0344 338 8641.
- You can also use your FCC to upgrade your stateroom or fare type on an existing booking.
Your FCC will appear in your guest account in the coming weeks. Please bear with us while we work to deliver this as quickly as possible. Once your FCC is applied you will see this when you log in to our website. You may still make a booking, even before your FCC is showing online, by calling us or your travel agent. We will then ensure that your FCC is applied as soon as it becomes available.
Please note, to use your FCC to amend an existing booking you will need to contact your travel agent or call 0345 338 8641 if you booked directly with us.
We would like to apologise in advance that our automated system will over the next few weeks issue an invoice that will reference cancellation fees. Please disregard this and be assured that you will not incur any fees as a result of this cancellation.
To give you more flexibility and choice for your future holiday with us, we will be launching additional 2021 and 2022 voyages in July that you can book using your FCC please visit our Overseas Escapes page for more information and itineraries.
Please visit our FCC guide for more information on how to link available FCC to your account and how to use it online.
How do I request a refund?
If your voyage has been cancelled and you would prefer a 100% cash refund on the monies you have paid, please complete the refund request form below. Please note that if you had booked one of these now cancelled cruises using a Future Cruise Credit (FCC) from a previously cancelled cruise, you have the option to request a refund for 100% of the monies you originally paid or use this FCC amount for a future booking. Please note for any monies paid on top of your FCC we will credit your guest account with a Future Cruise Credit (FCC) worth an additional 25% of the standard deposit terms and 100% of any additional monies paid.
Once your request has been received and validated then we will endeavour to process it as quickly as we can and will be in touch to confirm all is in order. We do however ask that you bear with us during this challenging time and refrain from emailing or calling our Customer Contact Centre so that we can prioritise helping guests with the most urgent needs.
To complete the form you will need your six character booking reference, which can be found on your booking confirmation or any other email relating to your voyage.
Our Future Sailing plans.
We are currently taking the opportunity to ensure we have in place a comprehensive suite of enhanced protocols, covering every aspect of a holiday with us. These will be in place to protect your well-being but still ensure you get the Cunard holiday you hope for.
The steps we’re taking will of course will be in line with the very latest guidance and have the ongoing endorsement of not only the UK Government and CLIA, our industry body, but be guided by a number of world-leading experts helping not only Cunard but every brand in the Carnival Corporation, our parent company. You’ll find full details on our Sailing with confidence pages.
Do continue to keep in touch via our social media channels and here on our website where we’ll share the latest news and updates from our fleet. In the meantime, please take care and stay well.