Covid-19 – Keeping you updated.

Latest news on our sailing plans.

Correct as of 17 February 2022.

Changes to Queen Victoria's scheduled return to sailing.

Ahead of her return to sailing, Queen Victoria is currently located in Barbados. She will be staying in the Caribbean for longer than planned before her dry-dock and will now return to full service on 5 June 2022 with her existing itineraries from this date. 

As a result, all scheduled voyages departing on Queen Victoria from 22 April 2022, up to and including 24 May 2022, are unfortunately now cancelled. Her first scheduled sailing will now depart on 5 June 2022.

If you have a booking that is impacted by these changes, we are sorry for the disappointment this news may cause. You should have received a communication from us that included information about the options available to you, which are also detailed below.

Both Queen Elizabeth and Queen Mary 2’s published schedules remain unaffected.

My Queen Victoria voyage has been cancelled - what does this mean for me?

If your booking has been cancelled we are truly sorry. You are entitled to a full refund of monies paid or a Future Cruise Credit (FCC) worth 110% of the standard deposit terms, and 100% of any additional monies paid. Your FCC can be redeemed against any voyage on sale, including some alternative voyages on Queen Victoria to the same or similar destinations sailing in 2022 and 2023.

How do I request a refund?

If your voyage has been cancelled and you would prefer a 100% cash refund on the monies you have paid, please complete the refund request form below. We just need a few details from you, and we’ll take care of the rest. Please note that if you had booked one of these now cancelled cruises using a Future Cruise Credit (FCC) from a previously cancelled cruise, you have the option to request a refund for 100% of the monies you originally paid or use this FCC amount for a future booking. Please note for any monies paid on top of your FCC we will credit your guest account with a Future Cruise Credit (FCC) worth an additional 10% of the standard deposit terms and 100% of any additional monies paid.

Once your request has been received and validated it will be processed as quickly as possible, and we will then be in touch to confirm that all is in order.

To complete the form, you will need your six-character booking reference, which can be found on your booking confirmation or any other email relating to your voyage.

Your FCC and how to use it.

If your booking on Queen Victoria has been cancelled, you will receive an FCC worth 110% of the standard deposit terms, and 100% of any additional monies paid. This will be applied to your guest account (using your Cunard World Club number) in the coming weeks and your FCC can be used for any new sailing that’s on sale at the time of booking.

If you had made this booking using your FCC from a previously cancelled voyage, you will receive the same value of that FCC back. If the value of your FCC payment was less than the value of the standard deposit, you will receive as an FCC 110% of the cash element paid of the deposit value and 100% of any additional monies paid.

You can put your FCC towards a new booking for any voyages on sale now or on new voyages that we introduce in the future. We currently have a wide range of itineraries on sale up until late 2023.

You can also use your FCC to upgrade your stateroom or fare type on an existing booking.

You can use your FCC to book online (visit our FCC guide for more information), via your travel agent, or by calling us on 0344 338 8641.

Please note that the FCC will not be covered by ABTA or ATOL's scheme of financial protection, although any booking you make using the FCC will be protected up to the amount of the refund due on your original booking.

If you had booked one of these now cancelled cruises using an FCC from a previously cancelled cruise, you will receive the same value of that FCC back. If the value of your FCC payment was less than the value of the standard deposit, you will receive the relevant FCC amount back and 125% of the cash element of the deposit paid, as an FCC. Any additional monies paid will be returned as an FCC.

When will I receive my FCC from my cancelled Queen Victoria voyage?

Your FCC will appear in your guest account in the coming weeks. Please bear with us while we work to deliver this as quickly as possible. Once your FCC is applied you will see this when you log in to our website. You may still make a booking, even before your FCC is showing online, by calling us or your travel agent. We will then ensure that your FCC is applied as soon as it becomes available.

Please note, to use your FCC to amend an existing booking you will need to contact your travel agent or call 0345 338 8641 if you booked directly with us.

Please visit our FCC guide for more information on how to link available FCC to your account and how to use it online.

Why have I received a cancellation invoice?

We would like to apologise in advance that our automated system may, over the next few weeks, issue an invoice that will reference cancellation fees. Please disregard this and be assured that you will not incur any fees as a result of this cancellation.

What about my pre-voyage purchases?

If you've pre-purchased shore experiences, dining, drinks packages or gifts for your holiday, you do not need to take any action as we will automatically refund 100% of all these monies paid over the coming weeks, to the card used to make the purchase.

The information on this page relates to the cancellation of Queen Victoria voyages departing from 22 April 2022 up to and including 24 May 2022, as announced on 17 February 2022. If you have been impacted by any previous changes to our published schedule, the options offered to you at the time still apply.

Please visit our FCC guide for more information on how to link available FCC to your account and how to use it online.

If you would prefer a refund, please complete the refund request form.

Our future sailing plans.

We are currently taking the opportunity to ensure we have in place a comprehensive suite of enhanced protocols, covering every aspect of a holiday with us. These are in place to protect your well-being but still ensure you enjoy the Cunard holiday you hope for.

The steps we’re taking are of course in line with the very latest guidance and have the ongoing endorsement of not only the UK Government and CLIA, our industry body, but are guided by a number of world-leading experts helping not only Cunard but every brand in the Carnival Corporation, our parent company. You’ll find full details on our Covid-19 hub and related pages.

Do continue to keep in touch via our social media channels and here on our website where we’ll share the latest news and updates from our fleet. In the meantime, please take care and stay well.

More on Cunard's response to Covid-19.

For guest enquiries, please contact: customerservices@cunard.co.uk.

For media enquiries only, contact: michele.andjel@carnivalukgroup.com.