Covid-19 – Keeping you updated.
Operational pause extended.
As a result of the continuing impact of Covid-19, Cunard has extended its pause in operations to sailings up to and including 1 November 2020 for Queen Mary 2 and Queen Victoria, and 23 November for Queen Elizabeth.
Here’s Cunard President, Simon Palethorpe, talking about our extended pause in sailing:
If your booking has been impacted by this announcement, we are sorry for any disappointment this may cause you. We’ll be crediting your guest account with a 125% Future Cruise Credit (FCC) on monies paid to date on your booking, which you may redeem against any voyage on sale now or on any new voyage that we introduce in the future. You have up until 31 December 2021 to make your booking.
You can be secure in the knowledge that 100% of the money you paid for your voyage will continue to be protected by ABTA and ATOL. We ask that you please retain all booking documentation, including all receipts and confirmations.
What are my options?
- You can use your FCC on a new booking for any voyages on sale now, or on new voyages that we introduce in the future.
- If you’ve already made a future booking, you may wish to use your FCC for a second stateroom to bring friends or family with you.
- You can also use your FCC to upgrade your stateroom or fare type on an existing booking.
For more information on how to use your FCC click here.
Please note, to use your FCC to amend an existing booking you will need to contact your travel agent or call 0345 355 0300 if you booked directly with us.
We would like to apologise in advance that our automated system will over the next few weeks issue an invoice that will reference cancellation fees. Please disregard this and be assured that you will not incur any fees as a result of this cancellation.
If you would prefer a 100% cash refund please fill out this form and our Customer Contact Centre will process your request. You will need your six character booking reference, which can be found on your booking confirmation or any other email relating to your voyage. We are working to process all new and outstanding refund requests as quickly as possible. Due to the extraordinary circumstances associated with Covid-19 we are dealing with an unprecedented level of refunds at this time so please bear with us. We appreciate your patience and kindly ask that you bear with us and refrain from emailing or calling our Customer Contact Centre at this time so we can prioritise helping guests with the most urgent needs.
Do continue to keep in touch via our social media channels and here on our website where we’ll share the latest news and updates from our fleet. As and when life returns to normal we look forward to welcoming you back on board your next voyage. In the meantime, please take care and stay well.