0 results
Mr Forster, 20 November 2019

The replacement entertainment due to bad weather not so good. Our stateroom bathroom light kept turning off at the most inconvenient times and was never fixed in spite of several requests. The Gratuity concept was completely against the usual "British" way of rewarding those that serve and help you - taking a fixed fee to cover everything at the level suggested suggests crew and staff are not paid what they deserve. Food excellent.

Dear Mr Forster Thank you for taking the time to leave your review. Whilst I do hope you enjoyed your cruise and can agree that food on board is delicious, I am sorry to hear of your disappointment in the Entertainment, we do understand that entertainment can be very subjective and will not always appeal to everyone; therefor I amsorry that we did not meet your expectations on this occasion. I am truly sorry to hear about the electrical fault in your stateroom and this was never resolved for you during your cruise. Unfortunately I am unable to give you a reason why, but please accept my apologies and I will ensure this is fed back to the management team on board. With regards to the gratuities, as you may be aware, the service charge is to reward what we hope and as what you received exceptional service from our crew. All money goes directly to the staff involved in making your holiday exceptional. It is an entirely discretionary charge and may be increased, decreased or removed entirely byyourself at any point during their cruise by simply visiting reception and advising them of your request. I have noted your comments and they will be passed on accordingly. I do hope that despite the above we can look forward to welcoming you back on board in the very nearfuture. Kind Regards Kelly Guest Relations
19 November 2019

The service was excellent throughout the cruise

Service was outstanding from the stateroom to the Princess Grill.

Good afternoon I am so delighted that you had a wonderful cruise and to experience the service from Princess Grill is great in itself. We do hope we will have the pleasure to welcome you back on board again very soon. Kind Regards Kelly Guest Relations
Mr george butler, 19 November 2019

Cruise ok but the service could be better seemed under staffed

Generally the cruise was ok. The dining was fine but nothing exceptional. The service was in places poor. One instance we were told by a waiter that there was a 30minute wait!! I would go on another short cruise but not a long cruise.

Dear Mrs Butler Thank you for taking the time to leave your review regarding your recent cruise. I am sorry to hear of your disappointment with certain aspects of the cruise in particular the dining and service.Special attention is always given to the cuisine as this is a subjective and sensitive area and one that plays a great part in the success of any cruise. In general, we seem to achieve our aims in this regard and therefore I sincerely apologise that your own impressions should have been so different. With regards to the service, we fully appreciate the importance of prompt, efficient, and courteous service and I sincerely regret that you found this not always to have been the case. Your comments have been noted and will be passed on. We look forward to the opportunity in welcoming you back on board again very soon. Kind Regards Kelly Guest Relations
19 November 2019

Very disappointing

Very mediocre standards of service in the Suite and the Britannia Club restaurant. Variable, sometimes poor quality of food in the Britannia Club restaurant.

Good afternoon Thank you for your time in leaving your review. I am really sorry to hear of your disappointment with regards to the standards of service and foodon board, We fully appreciate the importance of prompt, efficient, and courteous service and I sincerely regret that you found this not always to have been the case. With regards to the food, I am sorry you felt the quality of food was poor in Britannia Restaurant. Special attention is always given to the cuisine, as this is a subjective and sensitive area and one that plays a great part in the success of any cruise and I can assure you that we certainly have no wish to lower our standards in this area of our operation. Your comments have been noted and passed on accordingly. It would give us great pleasure to welcome you back on board so that we may be given the opportunity to fully restore your faith in the service that we are able to offer. Kind Regards Kelly Guest Relations
Mrs Gattiker, 18 November 2019

Hervorragender Service an Bord, schwieriges Buchen auf mühseligen Homepages

Der Service und die Freundlichkeit an Bord sind hervorragend, die Ausflüge von guter Qualität und gut organisiert. Einzig die Buchung der Ausflüge im Vorfeld ist sehr mühsam, einerseits die mühseligen Logins in nur zeitweise funktionierenden Homepages, andererseits findet man da zum Teil nur ausgebuchte Ausflüge oder kann sich auf Wartelisten registrieren, ohne je wieder etwas zu hören. Und dies, obwohl dann genau jene Ausflüge auf dem Schiff noch sehr aktiv beworben werden, weil noch Plätze frei sind, da offenbar zu wenig gebucht wurde...? Auch sonst ist es mühselig, sich immer wieder einloggen zu müssen, alles selber machen zu müssen, auch wenn man als Goldmember direkt bei Cunard bucht, und noch blöder wird's, wenn mehr als 2 Personen resp. mehr als 2 Kabinen betroffen sind. Dann geht alles nur mit einzelnen Logins, bis hin dazu, dass man dann zwei Ausflugsplätze hat und den Dritten dazu nicht mehr...

18 November 2019

usual very well run organization always recommend as a very comfortable and fun filled holiday next already booked

Good afternoonThank you for your review and I am delighted that you had a great cruise. We look forward to welcoming you back on board again soon. Kind Regards Kelly Guest Relations
Mrs Beavis, 16 November 2019

Brilliant

16 November 2019

We enjoy the whole experience

Mr Ward, 15 November 2019

This was not the standard one would expect

The normally high standard was missing on this cruise. From the moment in our stateroom we could see the fact that we were not welcome. On the floor were tablets left by the previous occupant. In the dining room the examples of lack of training were even more obvious. At the moment I would not recommend this ship to anyone despite having enjoyed being on board before. STANDARDS HAVE SLIPPED.

13 November 2019

Meine erste Kreuzfahrt. Die Queen Mary 2 ist ein schönes Schiff mit beeindruckenden Ansichten. Meine Balkonkabine war schön, das Bett gut auch die Anzahl der Kissen aht ausgereich :-) die Naßzelle hat dagegen abgestunken. Witzig dort der Flaschenöffner und der Aschenbecher. Das Essen im Büffetrestaurant wenig bis gar nicht gewürzt im Britania echt gut. Ich würde empfehlen dort zu essen. Auch zum Tanzen gibt es mehrere Möglichkeiten mit Live Musik. Echt klasse. Die Cocktails in der Bar Deck 12 ungenießbar. Einfach nur stark. Ich habe etwas verloren was leider nicht mehr aufgetaucht ist. Sehr schade. War nichts was jemand anderes ohne die zweite Hälfte nutzen könnte. Leider nicht auffindbar oder in den Tiefen des Schiffes verschollen. Die Zeit verging wie im Flug an jeder Ecke kann man was sehen oder machen.

MS Ellis, 13 November 2019

It was my first ever cruise , was totally blown away by everything really can't wait to save up and go on board cunard again , totally hooked and feel like any other cruise line wouldn't be as superb as cunard .

Dear Ms Ellis I'm so pleased to read your comments and hear what a fantastic cruise you had with Cunard!! We can't wait to welcome you back on board in the future. Kind regards Claire Guest Relations
Mrs Hitchcock, 13 November 2019

Attentive.

Mr Turner, 13 November 2019

Large ballroom to enjoy dancing every night

Thanks for your comments Mr Turner, I'm delighted you enjoyed your cruise - and in particular the dancing!! I do hope we can welcome you back on board soon. Kind regards Claire Guest Relations
12 November 2019

A really enjoyable two weeks

The crew are fantastic

Miss Turner, 12 November 2019

Overall we enjoyed our holiday. The entertainment was good on an evening and the bars and lounges were goog through the day. I was disapointed with the dinner offerings as things seem to have been reduced since our last cruise with Cunard. My room maid seemed under pressure which I have not experienced before.

Mr Lory, 12 November 2019

Parfait

Nous avons été enchanté de cette croisière, où tout s'est très bien passé. Accueil, service, confort, gastronomie et activité, dans un style raffiné.

12 November 2019

An enjoyable cruise late autumn in the Mediterranean

The ship its decor and facilities are top notch. The entertainment is good with plenty going on all over the ship. Food in buffet areas good and plentiful however the restaurant meals were small portions with not enough vegetables and at times a little fancy in content. The down side was the price of drinks were expensive especially when they add a service charge to every drink order on board including speciality coffee and teas. Tours were on the whole disappointing and we felt we had enjoyed the time ashore more when we made our own arrangements. It would be helpful if prior information was provided as to how near a town/resort is to a port prior to booking tours. Overall a really good trip in the Mediterranean in late autumn.

Mrs Taylor, 12 November 2019

Never again!

Would never go on this ship again because the food was very badly cooked. Meat was just like eating rubber. Vegetables consisted of 2 sticks of carrot and 2 of asparagus which could not be cut with a knife. Soups had far too much salt and could not be consumed at all. The International cheese trolley consisted of the last remains of an old stilton cheese and brie was cut into small hard bits. I lost 2 lbs in weight in 2 weeks! The air conditioning system stank at all times of curry both in the stateroom and corridors. It was dreadful. The stewards in the Princess Grill were absolutely wonderful. Overall there is a tremendous Team Spirit of all staff of which the Captain should be very proud.

Dear Mrs Taylor Thank you for your comments although I'm so sorry to learn that you didn't enjoy the dining experience during your cruise. Your feedback is very concerning so I have raised a file for investigation, and a member of the Guest Relations team will contact you directly in due course. In the meantime, if there are any other comments you'd like to add, please email us directly at: guestrelations@carnivalukgroup.com Kind regards Claire Guest Relations
Mr Kearl, 12 November 2019

Whilst the price of the cruise was very competitive, all the extras made for an overall quite expensive holiday, the highlight being the price of some very ordinary wines.

Mrs Bloor, 12 November 2019

drinks price too expensive

Wonderful staff and ship BUT the drink price spoilt the holiday for us. We could not justify buying drinks at such extortianate. prices