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Mr Yeates, 7 October 2020

Cannot wait to get aboard to start to enjoy bracing sea air and hospitality

Always excellent service, thoroughly professional, polite and courteous ships company, wonderful food and delightful decor on board each of the ships. I love the spa and the best haircut I have had for ages was aboard QM2

20 September 2020

Okay but....

Cruise was good, Food, entertainment and service were all good, although we felt it was not as good as our previous experience on QM2 in 2015. However, I feel that Cunard do not treat disabled passengers very well. Our accessible cabin was poor. The tiles in the bathroom had sunk and I cut my toe on them and the handrail at the side of the shower was unstable and unsafe. We reported it and were told that nothing could be done. They offered me the option of showering in the spa, which was not an acceptable solution. Also, there were no accessible excursions offered which I felt was very poor on a World voyage. Of 5 ports, 3 were tendered, including the first day in Sydney, which meant I could not get off, as Cunard do not allow wheelchairs on the tenders.

Mr Owen, 21 July 2020

Botched Repatriation

When a crisis occurs (eg the covid-19 pandemic), they need to ensure that they respond professionally, that all passengers are clearly informed of the situation, and they should accept full responsibility when they hand out totally erroneous advice.

16 June 2020

Cunard's 5 Star Service just gets better and better.

As always Cunard's 5 Star Service just gets better and better. The crew and officers are always a pleasure to meet.