In the case that you need to cancel your cruise vacation, you may be charged a fee based Cunard’s standard cancellation policy. The amount will depend on the length of your itinerary and how far in advance of your departure date that you cancel. Use the charts below to determine your refund. 

If you’ve already purchased CunardCare®, your refunds for covered cancellation reasons will continue to be governed by CunardCare. Please review the plan coverage, conditions and exclusions for full details. We highly recommend that guests purchase CunardCare† – not only does it provide some peace of mind for unexpected cancellations, it also offers partial reimbursements for trip delays or interruptions, lost or damaged baggage and medical coverage. 

†CunardCare is available only to residents of the U.S. and Canada (except New York State, Quebec Province and Puerto Rico). Guests in other regions may have alternative coverage options and can refer to our At Ease Waiver Program  for additional information. 

Payments & Deposits

Deposit will be calculated based on the Total Voyage Price, which includes the Government Taxes and Fees, and Required Voyage Fees and Expenses (as such terms are defined in your passage contract).

Voyages up to 30 nights: A deposit of 25% of the Total Voyage Price must be received within the time frames shown below. A deposit is required for all guests (including third and fourth berths) travelling on a voyage. 

Voyages 31 nights or longer:  A deposit of 20% of the Total Voyage Price must be received within the time frames shown below. A deposit is required for all guests (including third and fourth berths) travelling on a voyage.

Final Payment: Cunard must receive the balance of the Total Voyage Price according to the schedule below.

Voyages up to 30 nights:

 

Voyages 31 nights or longer:

 

Refund Schedules & Cancellation Fees

For booked guests, please review your booking confirmation email which contains the cancellation schedule and final payment terms that apply to you. For full details and booking conditions, please also refer to the passage contract.

Since a cancellation likely means a diminished opportunity to sell space on other cruises/cruisetours, the cancellation fees in the schedules below apply regardless of whether Your space is resold. You hereby agree that losses sustained by us in the event of Your cancellation would be very difficult or impossible to quantify, and that the fees set forth in our cancellation policy represent a fair and reasonable assessment as liquidated damages. The amount of cancellation fee varies based on length of sailing for cruise/cruisetour and timing of cancellation for cruise/cruisetour, as illustrated in the schedules below. 

Voyage length 30 days or less

 

Voyage Length 31+ days

 

 

For those guests booking a reduced deposit promotion, the initial cancellation fee of “deposit amount” will not exceed the deposit required/paid at the time of the booking. 

Hotel packages will be subject to cancellation fee of 50% of the total cost of the hotel package between 90 to 61 days prior to the first day of booked hotel stay and 100% of the total cost of the hotel package between 60 days and the first day of the booked hotel stay. Land tour packages will be assessed a cancellation fee of 100% of the total cost of the land tour package when cancelling at 90 days or less to the first day of the land tour. Transfers are not assessed a cancellation fee regardless of cancellation date. CunardCare is non-refundable.

CANCELLATION POLICY EXCEPTION(S):

For certain promotional fares, the deposit is non-refundable. Please review the terms and conditions of all fares before booking. Items subject to cancellation fees include, but are not limited to, cruise fare and hotel packages.

A. If You have purchased a specially priced promotion where the deposit is 100% non-refundable from the point of payment, You are not entitled to any refund, payment, compensation or credit whatsoever of Your deposit under any circumstance if you cancel Your booking.

B. If You have purchased a specially priced promotion that is 100% non-refundable from the point of payment, You are not entitled to any refund, payment, compensation or credit whatsoever of Your Cruise or Cruisetour fare if You cancel Your booking.

Shore Excursion Cancellation Policy: For complete details on the terms and conditions governing Shore Excursions, please review Carrier’s Excursion Terms & Conditions.

Cunard CompleteAir Program: For complete details on the terms and conditions governing Cunard CompleteAir, including cancellation terms, please visit The Cunard Complete Air Program.

 

Cruise Cancellation & Refund FAQs

1. How do I cancel? 
   For bookings made directly with Cunard, please visit the Contact Cunard page . For all other bookings, please contact your travel advisor. 
2. How much will I be refunded?
   Your refund amount will depend on the length of your itinerary and how far in advance of your departure date that you cancel. Please view the charts above to determine your refund eligibility. 
3. What is the time window for cancelling?
   While you can cancel your cruise at any time, your refund amount will depend on the length of your itinerary and how far in advance of your departure date that you cancel. Please view the charts above to determine your refund eligibility. 
4. Am I eligible for cruise credit?
   The standard Cunard cancellation policy does not grant cruise credit, but residents of the U.S. and Canada (excluding the state of New York, Puerto Rico and the province of Quebec) may be eligible with CunardCare. 
5. How do I purchase CunardCare?
   We highly recommend that you purchase vacation protection to offer some peace of mind and help you make the most of your trip. CunardCare  is available only to residents of the U.S. (excluding New York and Puerto Rico). It can be purchased at the time of booking or up until the final payment by visiting  MyCunard. You can also call your travel advisor or visit the  Contact Cunard page. You are considered enrolled as soon as the cost of the plan has been paid. Please review the terms, conditions and exclusions of the plan by visiting our CunardCare page and clicking on your state-specific plan documentation. Unsure if cruise insurance is worth it.  Read about the benefits of CunardCare.
   
   Guests in other regions may have alternative coverage options and can refer to our At-Ease Waiver Program  for additional information. 
6. What will be refunded?
   If you’ve pre-paid for shore excursions or onboard purchases, you will receive a full refund of those costs. Cunard refund policy states that you will also receive money back on transfers and surcharges. You may also receive a refund for part of your cruise fare depending on the length of your itinerary and how far in advance of your departure date that you cancel. Read our Passage Contract and see the tables above to learn more about refunds. 
7. Exceptions
   You will not receive a refund or cruise credit for the deposit or fare or your cruise/cruisetour if you have purchased a specially priced promotion where the deposit or fare is 100% non-refundable. To learn more about Cunard cancellation policy exceptions, please read the Passage Contract.