https://my.cunard.com/api-mc/mc-getCruiseSummary/v1

All the essential information you need to know before you set sail.

Cunard recommends that all guests carry a passport. Travel Document requirements vary by destination and your citizenship. Please ensure you check the entry requirements of the countries you are traveling to.<h3>International voyages</h3>For international voyages (cruises that visit a foreign port outside your country of residence), passports are required for all guests and must be valid for at least six months beyond the completion date of your travel.All passports should have sufficient blank pages for entry and exit stamps (applicable to the length and ports of call in your itinerary). Children are required to have their own passports. It is important that the names and initials on the passport exactly match those on your tickets.For visa requirements you should check with your Travel Advisor or the relevant government website, to ensure you have the correct documentation.<h3>EU/Schengen area</h3>Cunard guests can only board and travel to EU or Schengen area countries* if their passport was issued less than 10 years from date of embarkation.The passport must have at least three months left before the date of expiry when you disembark (regardless of whether or not the passport has an extension period).*EU countries include: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden. Additional countries in the Schengen area include: Iceland, Liechtenstein, Norway and Switzerland. <h3>Domestic voyages</h3>Sailings that begin and end at a USA port (either the same port or a different one) may not require a passport. If you cruise visits countries/areas listed below, you will not require a passport to sail. However if your cruise includes any port calls outside of this list, you will require a passport to sail. We highly recommend that, even if your cruise does not require it, you bring your passport with you.<ul><li>Alaska</li><li>The&nbsp;Bahamas</li><li>Mexico</li><li>Bermuda</li><li>Hawaii</li><li>Canada</li></ul>For more information on the above and other accepted forms of ID/proof of citizenship for re-entering the United States, please visit the <a href="https://travel.state.gov/content/travel/en/international-travel/before-you-go/travelers-with-special-considerations/cruise-ship-passengers.html" target="_blank">US Department of State Travel website</a>.Please note, it is your sole responsibility to obtain and have available the proper travel documents that are necessary for your travel, including all costs related to arrangements to obtain entry to countries you visit and re-entry to your destination country.

Do I need a passport and how long should it be valid for?

If you do have any disability or medical requirements, please let us know at the time of booking or as soon as the need is known via the online form on My Cunard.
We ask that you complete and submit the online questionnaire as soon as possible and ideally, no later than 14 days before departure; this is to ensure there is sufficient time to be able to contact you should we need to discuss any of the information that has been provided.
Our full mobility scooter policy, and other information, can be found on our <a title="We welcome guests on board with disabilities and reduced mobility." aria-label="We welcome guests on board with disabilities and reduced mobility." href="https://www.cunard.com/en-gb/accessibility" target="_blank" rel="noopener noreferrer">on board needs webpages</a>.

How do I register my disability or medical requirements?

Cunard guests can only board and travel to EU or Schengen area countries* if their passport was issued less than 10 years from date of embarkation.
The passport must have at least three months left before the date of expiry when you disembark (regardless of whether or not the passport has an extension period).
For cruises that travel outside the EU or Schengen area, in line with the requirements of many of these countries, guests are required to have six months validity left on their passports from the date of final disembarkation.
All passports should have sufficient blank pages for entry and exit stamps (applicable to the length and ports of call in your itinerary).
*EU countries include: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden. Additional countries in the Schengen area include: Iceland, Liechtenstein, Norway and Switzerland.
Visit <a title="Check your passport's validity" aria-label="Check your passport's validity" href="https://www.gov.uk/government/news/be-travel-aware" target="_blank" rel="noopener noreferrer">https://www.gov.uk/government/news/be-travel-aware</a> for more information on passport requirements.

How long should my passport be valid for?

<a title="Log in to prepare for your Cunard voyage." aria-label="Log in to prepare for your Cunard voyage." href="https://www.cunard.com/en-gb/login/manage-booking" target="_blank" rel="noopener noreferrer">My Cunard</a> is an online portal for personalising your voyage, available as soon as you have booked.
Logging in to My Cunard is simple, you’ll just need your booking reference, name, and date of birth.
You can use My Cunard to view a whole host of essential information relating to your upcoming voyage, including:
<ul>
<li>Full voyage itinerary, which will incorporate any pre-purchased products and services.</li>
<li>Visa and vaccination requirements.</li>
<li>Embarkation and disembarkation arrangements.</li>
<li>Shuttle bus information.</li>
<li>Details of on board gift packages.</li>
</ul>
You can also:
<ul>
<li>Change your bed configuration.</li>
<li>Amend your evening dining preference (Early Saver and Cunard Fare only).</li>
<li>Provide us with the necessary passport, next of kin and travel insurance information.</li>
<li>Check in online (from 21 days before departure), and print boarding passes and luggage labels.</li>
<li>Print and complete the child registration form, required for parents travelling with children who would like to use the children’s facilities.</li>
<li>Pre-purchase products and services, which are available to book at the approximate dates below:<ul>
<li>Drinks packages and wine collections – Any time.</li>
<li>Shore Experiences – Up to 1 year prior to departure.</li>
<li>Mareel Wellness and Beauty – 180 days (just under 6 months) prior to departure.</li>
<li>&nbsp;Alternative dining venues (not all venues are available to pre-book) – Up to 4 months prior to departure.</li>
</ul>
</li>
</ul>
Please note that the pre-purchase window closes 3 days prior to sailing. After this time, all further bookings, modifications, and cancellations must be handled on board.

What is My Cunard and what can I do on it?

Please inform our Customer Contact Centre of any special dietary requirements or food allergies by phone on 0344 338 8641, either when booking or as soon as possible before your sailing date, and we'll take care of you.&nbsp;If you have any allergies, we ask that you inform us at least 28 days before you travel. Should you require kosher or baby food, we ask for a minimum of 12 weeks’ notice.
To help our chefs prepare your meals in a timely and safe manner according to your dietary needs, you'll be provided with menus in advance for pre-ordering.
Vegetarian and vegan options are available as standard across our fleet in all restaurants. You only need to tell us about vegetarian or vegan requirements if you’ve booked a flight through Cunard that includes a meal, so we can ensure the airline caters to you.
<a title="We offer a range of specially prepared dishes to accommodate different dietary requirements." aria-label="We offer a range of specially prepared dishes to accommodate different dietary requirements." href="https://www.cunard.com/en-gb/food-allergy-and-dietary-requirements" target="_blank" rel="noopener noreferrer">Find out more about dietary requirements on board.</a>

What should I do if I have a food allergy, intolerance or dietary requirement?

Visa requirements depend on your nationality, voyage itinerary, and the countries you visit. It is essential that you check entry requirements well before you travel, as you may be refused boarding or entry if your documentation is incorrect.
To help, we work with our preferred visa provider, CIBT, who offer an online application service at <a title="Cunard is pleased to recommend CIBTvisas as their Passport &amp; Visa service provider." aria-label="Cunard is pleased to recommend CIBTvisas as their Passport &amp; Visa service provider." href="http://www.cibtvisas.co.uk/cunard" target="_blank" rel="noopener noreferrer">www.cibtvisas.co.uk/cunard</a> or by phone on 0207 620 6487. This service replaces our previous postal information pack.
It remains your responsibility to check the official government websites of the countries you are visiting and ensure you meet the latest entry requirements.
For a full list of visa requirements for each country and destination, please see our dedicated <a title="Visas, passports, and travel documents information." aria-label="Visas, passports, and travel documents information." href="https://www.cunard.com/en-gb/the-cunard-experience/sailing-with-confidence/visas-and-passports">Visa, Passports, and Travel Documents</a> page.
For specific country requirements, visit our <a title="Country specific guidance &amp; exemptions" aria-label="Country specific guidance &amp; exemptions" href="https://www.cunard.com/en-gb/the-cunard-experience/sailing-with-confidence/visas-and-passports/country-specific-guidance-and-exemptions">Country-specific guidance and exemptions</a> page.

Will I need a visa?

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If you are expecting to see Future Cruise Credit for your account, please ensure your Cunard World Club number has been added in 'My details'. If your Cunard World Club number has not been added, click the link below to update your details. Any exclusive discounts from FCC will be automatically applied during the booking journey, on the booking summary page. Please visit our <a href="/en-us/contact-us/guide-to-booking-online/using-fcc-online.html">Guide to Future Cruise Credit</a> page.

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If you are expecting to see Future Cruise Credit for your account, please check your correct Cunard World Club membership number is displayed in 'My details'. For further assistance, please call us at (800) 728-6273 or email CunardGroups@cunard.com

If you spot anything that needs correcting for either your future or past voyages, please contact our Customer Contact Centre by calling 0345 357 6969 (local call charges apply) or email <a href="mailto:ukworld.club@cunard.co.uk">ukworld.club@cunard.co.uk</a>.

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Read our<a title="Cunard's privacy policy" href="http://www.cunard.com/en-gb/advice-and-policies/privacy-notice"> privacy notice</a> to find out more information on how we use and share your personal information.

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For further details about our loyalty programme, please visit our&nbsp;<a href="/en-gb/cunard-world-club.html">Cunard World Club</a>&nbsp;page.
View our full Cunard World Club membership terms and conditions&nbsp;<a href="/en-gb/advice-and-policies/terms-and-conditions.html#cwc">here</a>.

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Frequently asked questions

A man and a woman cosy up under a blanket with hot chocolate on the deck of Queen Elizabeth

Keep up-to-date with our latest medical requirements.

Queen Mary 2 sails out of New York city at sunrise

Depending on your cruise itinerary, you may require different travel documents to enter countries you are due to visit. We have picked out some of the major travel documents you may require, but we always recommend you check local government websites for each country on your voyage to ensure you have everything you need.

Gast genießt Kaffee und eines der vielen Bücher, die in der Bibliothek an Bord der Queen Anne zur Verfügung stehen.

Guest enjoying coffee and one of the many books available in the library onboard the Queen Anne

From planning and booking your voyage, to what to expect once on board, our FAQs are sure to help put your mind at ease and answer any questions you may have.

Britannia Deluxe Inside stateroom on board Queen Victoria

<ul>
<li style="text-align: left;">Consider obtaining appropriate <a href="https://www.cunard.com/en-us/advice-and-policies/cunardcare-guest-protection">travel insurance</a> coverage for your voyage</li>
<li style="text-align: left;">Ensure you have a valid, in-date <a href="https://www.cunard.com/en-us/the-cunard-experience/sailing-with-confidence/visas-and-passports" title="Visas, passports and travel documents">passport, appropriate visas, and travel documents</a> where necessary</li>
<li style="text-align: left;">Complete your personal details on <a title="Log in to My Cunard" href="https://www.cunard.com/en-us/login/manage-booking" aria-label="Log in to My Cunard">My Cunard</a></li>
<li style="text-align: left;">Complete the On Board Needs Questionnaire on on <a title="Log in to My Cunard" href="https://www.cunard.com/en-us/login/manage-booking" aria-label="Log in to My Cunard">My Cunard</a></li>
<li style="text-align: left;">No later than 24 hours prior to your voyage, please make sure that each guest in your travel party reads, accepts and signs the <a title="Passage Contract" href="https://www.cunard.com/en-us/advice-and-policies/passage-contract">Passage Contract</a> on their behalf and on behalf of all accompanying minors. Acceptance of this document is required before being permitted on board the ship.</li>
<li style="text-align: left;">Browse and book dining, drinks and activities on <a title="Log in to My Cunard" href="https://www.cunard.com/en-us/login/manage-booking" aria-label="Log in to My Cunard">My Cunard</a></li>
<li style="text-align: left;">Check <a href="https://www.cunard.com/en-us/the-cunard-experience/what-to-pack">what you need to pack</a></li>
</ul>

<ul>
<li style="text-align: left;">Complete online check-in via <a title="Log in to My Cunard" href="https://www.cunard.com/en-us/login/manage-booking" aria-label="Log in to My Cunard">My Cunard</a> and print your boarding pass and luggage labels</li>
<li style="text-align: left;">Plan your travel to your ship's terminal to arrive at the time specified on your boarding pass</li>
</ul>

<ul>
<li style="text-align: left;">If you are traveling with children aged 17 or under on the last day of your voyage, please <a href="https://my.cunard.com/en-us/mycruise/youthregistration" title="Register your children before you sail" aria-label="Register your children before you sail">complete a registration form</a> for each child via My Cunard.</li>
</ul>
&nbsp;
Please note that it is your responsibility to check and meet any travel and vaccination requirements for the countries you are due to embark in or are visiting on your voyage. Cunard cannot accept responsibility if you’re denied entry into a country because you don’t meet the entry requirements.

Yes, it is possible to commit&nbsp;ashes&nbsp;from our ships at sea. Please note the ashes will not be scattered but committed to the sea in a biodegradable container. It is dependent on certain factors and requires approval from the Captain in advance of the start of your voyage.&nbsp;
In order for the committal of&nbsp;ashes&nbsp;to take place, the&nbsp;ashes&nbsp;must be stored within a biodegradable container and the cremation certificate needs to be brought on board.&nbsp;The Captain or a Senior Officer will accompany you to an outside area, typically a lower deck and if requested they will say a prayer. The ashes will remain in the biodegradable container for the committal and will not be scattered.
Flowers for the occasion can be purchased from the on board florist or brought on board from ashore as long as they are completely biodegradable.&nbsp;Once the committal has taken place, the Captain will normally provide you with location details from the entry in ship's log. 
&nbsp; 
In order to submit your request, please contact the&nbsp;<a href="/en-gb/contact-us" title="Contact Cunard">Customer Contact Centre</a>&nbsp;(local call charges apply) prior to embarkation.
Once confirmed you will receive details via email / post. &nbsp;Times and dates may be restricted due to weather conditions and are&nbsp;finalised once on board. A committal of&nbsp;ashes&nbsp;approval is always subject to change.&nbsp;
Please note that the ceremony is not formal or religious and there is no charge to arrange a committal of&nbsp;ashes. The committal of&nbsp;ashes&nbsp;cannot be performed on voyages of 5 nights duration or less.&nbsp;The committal needs to be performed on a sea day and must be at least 12 nautical miles away from land.
Unfortunately, we are not permitted to commit the&nbsp;ashes&nbsp;of pets.

Can we perform a committal of ashes cerimony?

You may walk or feed your pet on board, or our Kennel Master can take care of this for you.

Am I responsible for walking and feeding my pet on board?

Our menus only highlight food options that are vegetarian, vegan, and gluten free. They will not highlight all 14 major allergens.
When you dine in the main dining restaurant, you will be given the next day’s menus showing you your available choices. The waiter can then take your pre-order with your dining choices for the next day.
In the buffet restaurants on board, there will always be a crew member on hand to advise regarding allergens and there is signage above the serving stations when food contains allergens.
We do not detail allergies within drinks; therefore, this should be discussed on board when meeting with the Food &amp; Beverage team. You should also discuss this with the waiter when ordering drinks.

Are allergens labelled in menus or beside food or drinks in the buffet?

Most Shore Experiences have prices for children, although some may have alternative ages due to age restrictions, for example on snorkelling tours. Please check the important information section on the Shore Experience you are looking to purchase.Age ranges: infants 0-23 months; child 2-12; adult 13+

Are child prices available for Shore Experiences? What are the age ranges?

Absolutely. Whether you’re seeking solitude and self-discovery or shared moments with someone special, Cunard offers the perfect balance. Our ships feature solo staterooms and plenty of quiet spaces or lively lounges to suit your mood.

Are Cunard voyages suitable for solo travellers or couples?

Princess Grill Suites include a selection of thoughtful in-suite touches, such as a welcome bottle on arrival and complimentary water, but drinks are not included as a standard package throughout the voyage. Beverages ordered in restaurants, bars and lounges are charged separately unless you choose to add a&nbsp;<a href="https://www.cunard.com/en-gb/cruise-deals/cunard-cruise-packages">drinks package</a>.&nbsp;Add a Signature Package when booking your voyage online and save up to 30%&nbsp;with purchasing them separately once on board.

Are drinks included in a Princess Grill Suite?

Queens Grill Suites include a complimentary in-suite mini-bar, stocked with a selection of spirits or wine alongside unlimited soft drinks, as well as complimentary water. Drinks ordered in restaurants, bars, lounges or through in-suite dining are charged separately unless a&nbsp;<a href="https://www.cunard.com/en-gb/cruise-deals/cunard-cruise-packages">drinks package</a>&nbsp;is added. This allows guests the freedom to personalise their on-board experience while still enjoying thoughtful inclusions as part of their suite.

Are drinks included in a Queens Grill Suite?

Most Duplexes and Suites are not wheelchair accessible. However, select accessible suites are available in other categories, for example,&nbsp;<a href="https://www.cunard.com/en-gb/the-cunard-experience/staterooms-and-suites/grills-experience/queens-grill-suites/queens-suites">Queens Suites</a>&nbsp;on Queen Anne, Queen Elizabeth, and Queen Victoria.&nbsp;
If you'd like to book a wheelchair accessible stateroom on one of our ships, or if you need more details on accessible accommodations, please contact our&nbsp;<a href="http://cunard.com/en-gb/contact-us">customer contact centre.</a>

Are Duplex Suites wheelchair accessible?

Currently we do not offer combined pricing for flight and cruises. The fares shown on our websites are cruise only. If you wish to add a flight, they can be added in the latter stages of online booking, and prices will show accordingly.
For guests in North America, Australia and New Zealand, flights are not currently available to add online; please <a title="Contact us" href="https://www.cunard.com/en-gb/contact-us">call our local contact centres</a> to enquire about and book flights.
For more information on flights with Cunard, <a title="Flights information" href="https://www.cunard.com/en-gb/advice-and-policies/flights">visit our webpage</a>.

Are flights included in my cruise fare?

Most of the Grand Duplexes are not wheelchair accessible. However, select accessible suites are available in other categories, for example,&nbsp;<a href="https://www.cunard.com/en-gb/the-cunard-experience/staterooms-and-suites/grills-experience/queens-grill-suites/queens-suites">Queens Suites</a>&nbsp;and&nbsp;<a href="https://www.cunard.com/en-gb/the-cunard-experience/staterooms-and-suites/grills-experience/queens-grill-suites/penthouse-suites">Penthouse Suites</a>.
If you'd like to book a wheelchair accessible stateroom on one of our ships, or if you need more details on accessible accommodations, please contact our&nbsp;<a href="http://cunard.com/en-gb/contact-us">customer contact centre.</a>

Are Grand Duplexes wheelchair accessible?

Most Grand Suites are not wheelchair accessible. However, select accessible suites are available in other categories, for example,&nbsp;<a href="https://www.cunard.com/en-gb/the-cunard-experience/staterooms-and-suites/grills-experience/queens-grill-suites/queens-suites">Queens Suites</a>&nbsp;on Queen Anne, Queen Elizabeth and Queen Victoria.&nbsp;
If you'd like to book a wheelchair accessible stateroom on one of our ships, or if you need more details on accessible accommodations, please contact our&nbsp;<a href="http://cunard.com/en-gb/contact-us">customer contact centre.</a>

Are Grand Suites wheelchair accessible?

Most Master Suites are not wheelchair accessible. However, select accessible suites are available in other categories, for example,&nbsp;<a href="https://www.cunard.com/en-gb/the-cunard-experience/staterooms-and-suites/grills-experience/queens-grill-suites/queens-suites">Queens Suites</a>&nbsp;on Queen Anne, Queen Elizabeth, and Queen Victoria.&nbsp;
If you'd like to book a wheelchair accessible stateroom on one of our ships, or if you need more details on accessible accommodations, please contact our&nbsp;<a href="http://cunard.com/en-gb/contact-us">customer contact centre.</a>

Are Master Suites wheelchair accessible?

Most Penthouse Suites are not wheelchair accessible. However,&nbsp;<a href="https://www.cunard.com/en-gb/cruise-ships/queen-anne/0">Queen Anne</a>&nbsp;has availability&nbsp;on Deck 7.
If you'd like to book a wheelchair accessible stateroom on one of our ships, or if you need more details on accessible accommodations, please contact our&nbsp;<a href="http://cunard.com/en-gb/contact-us">customer contact center.</a>

Are Penthouse Suites wheelchair accessible?

While&nbsp;Princess Grill Suites&nbsp;are ideal for couples or those seeking a luxurious experience, larger suites or connecting staterooms may be more appropriate for families or groups. Please consult with our Customer Contact Centre for more information about family accommodation by calling (800) 728-6273.

Are Princess Grill Suites suitable for families or groups?

Yes, Princess Grill Suites are wheelchair accessible. Each ship in the fleet has designated accessible Princess Grill Suites equipped to meet the needs of guests using wheelchairs or mobility scooters. These suites feature wider doorways, roll-in showers and other accessible amenities to ensure a comfortable stay.
For more details on accessible accommodation, please contact our Customer Contact Centre on&nbsp;(800) 728-6273.

Are Princess Grill Suites wheelchair accessible?

Yes, some of the Queens Suites on Queen Mary 2, Queen Victoria, and Queen Elizabeth are wheelchair accessible.&nbsp;
For more luxury and space, some&nbsp;<a href="https://prod.author.carnivalukgroup.com/content/cunard/master_website/en_GB/the-cunard-experience/staterooms-and-suites/grills-experience/queens-grill-suites/penthouse-suites.html">Penthouse Suites</a>&nbsp;on Queen Anne are also wheelchair accessible.&nbsp;
If you'd like to book a wheelchair accessible stateroom on one of our ships, or if you need more details on accessible accommodations, please contact our&nbsp;<a href="http://cunard.com/en-gb/contact-us">customer contact center.</a>

Are Queens Suites wheelchair accessible?

Yes, there are two Royal Suites on Queen Mary 2, named the Queen Victoria and Queen Anne Suite, ensuring that accessibility and luxury go hand in hand.
If you'd like to book a wheelchair accessible stateroom on one of our ships, or if you need more details on accessible accommodations, please contact our&nbsp;<a href="http://cunard.com/en-gb/contact-us">customer contact centre.</a>

Are Royal Suites wheelchair accessible?

Exceptional service is at the heart of every Cunard voyage. To recognise the dedication of our crew and remove the need for tipping, a hotel and dining service charge is added to your on board account. Every dollar goes directly to the team that makes your experience unforgettable. There are no administrative fees.
<h3>Hotel and dining service charge</h3>
This applies to crew working in restaurants and housekeeping. For current rates, please visit our <a href="https://www.cunard.com/en-us/the-cunard-experience/service-charges">service charges page</a>.
<h3>Bar, spa, and salon services</h3>
A 18% service charge is automatically added to each purchase. If you’d like to offer an additional thank you to someone who has made your voyage truly special, you’re welcome to do so at your discretion.

Are service charges included in my cruise fare?

Some of our ‘standard’ Shore Experiences aren’t suitable for everybody due to their physical nature. However, some wheelchair users and guests with reduced mobility might feel confident they can join in certain experiences. We also offer a selection of accessible Shore Experiences which are specially designed for guests with reduced mobility.
‘Standard’ shore experiences
We give you an idea of the physicality and types of terrain you’ll encounter on each shore experience within its description. However, we don’t recommend particular ‘standard’ experiences for wheelchair users or guests with reduced mobility because we understand that everyone has different abilities.
If your mobility is limited but you’re able to board a coach, the most suitable ‘standard’ shore experiences for you will likely be those with the 'low' activity symbol. These are often titled 'Panoramic', e.g. Panoramic Rome.
Wheelchair and scooter users have the same options as all our other guests:
<ul>
<li>Go on shore independently.</li>
<li>Take a taxi (the shore experiences team on board can help arrange this).</li>
<li>Join a shore experience. However, we recommend that you consider the amount and type of movement involved, which is indicated in each shore experience’s description.</li>
<li>Arrange a private, personalised experience (the shore experiences team on board can help arrange this).</li>
</ul>
Transport on ‘standard’ shore experiences
The mode of transport used for each experience is noted in the tour description on My Cunard.
The experiences we offer involve a variety of transportation types (e.g. coach, minibus, boat etc.) which vary in size and age from port to port. Each has different accessibility and storage facilities.
Generally, full-size coaches can accommodate a limited number of small, collapsible scooters or manual wheelchairs in the hold. Guests or their companions have the responsibility for collapsing wheelchairs/scooters and placing them on the coach. If this isn’t possible, the wheelchair/scooter would need to stay on the ship as there are no storage facilities at the quayside.
Where minibuses/trolley trains are used to operate shore experiences, the storage space is too small to accommodate wheelchairs or scooters.
Accessible shore experiences and vehicles
Due to health and safety reasons, mobility scooters can’t be used on our accessible shore experiences as they can’t be safely secured inside the vehicles. If you’re a full-time scooter user or if you’d like an alternative option, we can arrange private shore experiences. Please&nbsp;speak with the shore experiences&nbsp;team on board for more personalised/ bespoke arrangements.
You can take an electric wheelchair on some accessible shore experiences. However, weight requirements do vary by tour. This information is detailed in the 'Essential Information' section of each individual tour.&nbsp;It’s advisable, where possible, to take a manual wheelchair instead as they’re always suited to the accessible vehicles.
Please also note that legal requirements for wheelchairs and travel within vehicles differ by country. Please ensure you check the 'Essential Information' for each individual tour to understand what is specifically required before you book your experience.
Accessible shore experiences are charged to your on-board account. If you’re entitled to receive a loyalty discount, it will be applied.
If you use a wheelchair or scooter part-time, we recommend you join a ‘standard’ shore experience and store your wheelchair/scooter in the hold of the coach or vehicle (providing it collapses).
Wheelchair accessible minibuses are only available in a few ports and can only accept full-time manual wheelchair users for safety reasons.
All the accessible vehicles we use and tours that are arranged locally are sourced from reputable and competent operators. They’re fully insured, have safety management systems in place and comply with all prevailing local rules, regulations and standards. The health, safety and comfort of our guests is paramount. However please be mindful that local country standards may not reflect those at home.
Written commentary for deaf/hard of hearing guests
If you let us know prior to sailing that you’d like written commentary of a shore experience, we’ll work with the tour agent and do our best to provide this for you. Please <a href="/contact-us" target="_blank" rel="noopener noreferrer">contact us</a> as soon as possible to request this.

Are Shore Experiences accessible for people with disabilities?

Signature Packages are only available to guests aged 18 and over. However, if the second guest in a stateroom is a child (e.g. there’s one adult and one child travelling together), they will each be charged the Signature Package price. In this case, the child will get the Wi-Fi package and dining credit, and the alcoholic drinks package will be replaced with an Alcohol-Free Collection.&nbsp;
Children travelling as guests three or four in a stateroom won’t be charged, and they’ll automatically get an Alcohol-Free Collection package free of charge.&nbsp;

Are Signature Package prices the same for adults and children?

Yes, subject to availability. Cunard Signature Packages can be added at the time of booking: once you’ve selected your chosen voyage, you’ll see the option to add the Signature Package or Premium Signature Package during the booking journey. Alternatively you can add packages after you have booked your cruise by contacting Cunard, or your travel agent.
<a href="https://www.cunard.com/en-gb/find-a-cruise?cruisePromoIds=PPKG" title="Book a cruise" aria-label="Book a cruise">Book now</a>

Are Signature Packages available on all cruises?

The waters of the Norwegian fjords are generally not very choppy, especially compared to open sea conditions. The fjords are typically sheltered by surrounding mountains, which help calm the water and create a more tranquil and serene cruising experience.
However, the sea can be a bit rougher in some areas, particularly if you are cruising outside the fjords or on the open ocean, like when crossing the Norwegian Sea. Within the fjords themselves, the water is usually quite calm, making it ideal for scenic cruises.
If you're prone to seasickness, it’s always a good idea to check the weather forecast and consider seasickness remedies, but overall, the Norwegian Fjords are known for their peaceful, picturesque waters.

Are the Norwegian fjords choppy?

Yes; some websites and categories of websites are blocked either due to their content or due to their consumption of large amounts of bandwidth. Websites that may be blocked: adult content, alcohol and tobacco, anonymisers, drug abuse, file sharing, malware, nudity, online gambling, streaming hacking, phishing, proxy avoidance and violent content.By using our Guest Wi-Fi, you agree to the terms of our acceptable use policy, which sets out the requirements and limitations of using our internet plans.&nbsp;Our Essential Plan does not include video streaming, so social media is limited to images and text only.

Are there any browsing limitations with the on board internet plans?

Our Shore Experiences are open to everyone travelling on the voyage, and we offer a full range of itineraries and activity types, for all levels. Some Shore Experiences may have restrictions, such as age or mobility, but this information will be included in the Shore Experience important information, on My Cunard.

Are there any limitations on who can join a Shore Experience?

Yes, to link bookings, all guests need to be booked on the same voyage and must be embarking and disembarking the ship on the same days.&nbsp;
Additionally, only the lead guest can request to link bookings.&nbsp;&nbsp;
If you want to dine with friends or family who are not embarking or disembarking on the same days as you, and you have both selected Assigned Dining, please speak to the restaurant manager on board and they will do their best to accommodate you.

Are there any requirements or conditions for linking bookings? 

Any restrictions would be on an experience-by-experience basis, and these can be found in the Shore Experience important information, on My Cunard.

Are there any restrictions for Shore Experiences?

<ul><li>Download videos and music ahead of sailing.&nbsp;If you plan on watching a film or series, or listening to your favourite albums, podcasts or music playlists while on board, we recommend downloading it onto your device prior to sailing. Our Essential Plan does not include video or music streaming, and we cannot guarantee streaming speeds during peak hours.</li><li>Download apps before embarking. We strongly recommend you download any apps at home prior to sailing and avoid updating your device on our ships.</li></ul>

Are there any top tips for using the Wi-Fi on board?

There are no Electric Vehicle charge points at the port. CPS, our parking provider, can offer trickle charging as part of their parking package on a first come first served basis.

Are there Electric Vehicle charge points at the Southampton cruise terminal?

Self Service
There are self service launderettes on board which are complimentary with washing machines, washing powder (you may bring your own personal washing powder if you wish), tumble dryers and ironing facilities which are available from around 7.30am until 9pm (subject to change).
&nbsp;
Launderettes can be found in the following locations:
Queen Elizabeth &amp; Queen Victoria - Decks 4, 5, 6, 7, 8
Queen Mary 2 - Decks 4, 5, 6, 8, 10, 11
Queen Anne - Decks 1, 4, 7, 8
&nbsp;
Specialist cleaning services
Wet cleaning is a professional, aqueous cleaning process for sensitive and non-washable garments. The wet cleaning process was invented in 1991 by Kreussler &amp; Co GmbH in cooperation with Miele. Wet cleaning avoids the use of chemical solvents. Environmental groups and the United States Environmental Protection Agency have indicated that such alternative &quot;&quot;wet cleaning&quot;&quot; methods are better for the environment than chemical solvents and proponents of wet cleaning state that these methods can be used without shrinking or otherwise damaging garments that typically require dry cleaning.
We also offer slight alterations / repairs on board, for an added cost.&nbsp;

Are there laundry facilities on board?

Yes. You’ll find a café serving refreshments within the departure lounge of each cruise terminal in Southampton (Ocean, QEII, Mayflower, Horizon, and City).
As well as serving hot and cold drinks, including selected alcoholic options, each outlet also offers a selection of sandwiches, cakes, and snack foods. Vending machines are also available.

Are there refreshments available at Southampton cruise terminal?

Yes, The Captain's, Commodore and Cunard collections are available to purchase on all Queens.

Are Wine Collections available on all ships?

As pioneers of the World Voyage, we certainly think so! Exploring the world by ship is unlike any other mode of travel, giving you access to sights and wonders that flying or travelling by road cannot offer. Cruising also gives you the luxury of going to sleep only to wake up in your next destination; no connections or weary travelling required. If you travel on a Full World Voyage, you will be sailing roundtrip; with no flights, your luggage allowance is as large as you need it to be (as long as each item is below 23kg). And speaking of luggage, perhaps one of our favourite things about cruising is that you can see dozens of destinations and only unpack once for your entire voyage! Plus, with Cunard, you have access to additional Full World Voyage benefits on selected cruises, and everything else that makes a Cunard voyage so special, including White Star Service, fine dining, world-class entertainment and a world of wellness at sea.

Are world cruises worth it?

Yes, our&nbsp;<a href="https://www.cunard.com/en-gb/cruise-types/event-cruises">Event Voyages in 2026</a>&nbsp;invite you to sail with some of the greatest talents in wellness, the arts, and entertainment — including the&nbsp;<a href="https://www.cunard.com/en-gb/cruise-types/event-cruises/literature-festival-at-sea-2026">Literature Festival at Sea</a>,&nbsp;<a href="https://www.cunard.com/en-gb/cruise-types/event-cruises/london-theatre-at-sea-2026">London Theatre at Sea</a>,&nbsp;<a href="https://www.cunard.com/en-gb/cruise-types/event-cruises/wellness-at-sea">Wellness at Sea</a>, and&nbsp;<a href="https://www.cunard.com/en-gb/cruise-types/event-cruises/abbey-road-at-sea">Abbey Road at Sea</a>.

Are you holding any Event Voyages in 2026?

Yes, the following weight restrictions apply to our kennels:
Upper Kennels&nbsp;–&nbsp;appropriate for pets of 25 lbs or less
Lower Kennels&nbsp;–&nbsp;appropriate for pets of 25.1 lbs or more
Please contact us to confirm the appropriate maximum length and height requirements for your pet, along with applicable charges.

Are your kennels subject to height or weight restrictions?

If you are entitled to internet credit, select and purchase your desired Wi-Fi package in My Cunard. Once you’re on board we will apply your internet credit an on board credit, for you to use as you wish.
Alternatively, you can purchase a Wi-Fi package during your voyage and any applicable credit will be applied during your time on board.
Can I combine pre-voyage promotions with this loyalty benefit?
Yes, if you purchase a Wi-Fi package in My Cunard during a promotional period, you will still receive any loyalty internet credit you are entitled to as on board credit during your voyage.
My travel companion and I both have internet credit. Can we merge our credit together to buy one plan?
This loyalty benefit is personal to each individual and not transferable or combinable. Each guest must select and purchase their own internet package to receive their full credit entitlement.
What happens if I don’t spend the internet credit before I disembark?
Internet credit is non-refundable and non-transferable.
If I buy a multi-device package, can multiple guests put their credit towards the total payment?
As multi-device packages are arranged per individual guest, only one guest’s total internet credit can be redeemed in this case.

As a Cunard World Club member, how do I redeem my internet credit if I pre-purchase a Wi-Fi package on My Cunard?

No. Beverages purchased through My Cunard can only be delivered to the guest's stateroom or suite.

Can beverages be delivered to another location on board?

When booking online, your total FCC balance will be applied against the cost of the new voyage you are booking online. If your FCC balance is greater than the cost of your chosen voyage, your remaining FCC balance will be retained for use towards the payment of another voyage.
You can also contact your travel advisor or our Customer Service Department to use your Future Cruise Credit as payment across multiple Cunard voyages.

Can FCCs be used against multiple bookings?

Mareel spa treatments, salon services and fitness classes are available to book online on My Cunard from 365 days before your cruise departs. Alternatively, you can contact the Mareel Spa Reception once on board to make a booking, either in person or via your stateroom telephone.

Can I add spa treatments to my wedding booking?

Each upgrade offer is considered individually. That means we can’t guarantee that all (or any) reservations traveling together will be upgraded. Even if all your group's reservations are upgraded, we can’t promise that the upgraded staterooms will be close together.

Can I apply for a stateroom upgrade if I’m part of a group or traveling with another reservation?

Yes, we offer a&nbsp;Birthday Package that includes a freshly baked cake prepared for you on board.If you are on a voyage and would like to order a gift for your stateroom, you can do so on My Cunard.&nbsp;You’ll need to place your order at least four days before the voyage departs by calling our Customer Contact Centre toll-free at (800) 728-6273. You will need to provide the recipient’s booking reference, full name and date of birth.

Can I arrange a birthday cake to be delivered on our voyage?

Absolutely. We offer a range of&nbsp;gift packages and treats&nbsp;that are perfect for celebrating special occasions aboard our ships.<a href="https://www.cunard.com/en-us/my-cunard/offering/categories/gifts/listing" target="_self" title="">Gift packages</a>, <a href="https://www.cunard.com/en-us/my-cunard/offering/categories/flowers/listing" target="_self" title="">flowers</a>, <a href="https://www.cunard.com/en-us/my-cunard/offering/categories/cakes-and-treats/listing" target="_self" title="">cakes</a>&nbsp;and&nbsp;<a href="https://www.cunard.com/en-us/my-cunard/offering/categories/photography/listing" target="_blank" title="">photography</a>&nbsp;can be purchased.&nbsp;&nbsp;Gift packages, flowers and photography are subject to availability. Gift packages and photography will be delivered to your stateroom on embarkation day. Flowers can be arranged for delivery to your stateroom throughout your voyage. If you cancel your order before the start of your holiday, you’ll receive a full refund.To purchase a gift package, flowers, or photography for another stateroom, you’ll need to place your order at least 4 days before the voyage departs by calling our Customer Contact Centre on toll-free at (800) 728-6273 and providing the recipient’s full name and date of birth.

Can I arrange a gift for a special occasion on board?

Yes, you can surprise someone with one of our on-board gift packages, such as the&nbsp;Ultimate Celebration Package. You could even arrange a vow renewal on board with one of our&nbsp;Ceremonies at Sea packages.If you are sailing on the voyage and would like to order the Celebration Package for your stateroom, you can do so on My Cunard.To purchase a gift package, flowers, or photography for another stateroom, you’ll need to place your order at least 4 days before the voyage departs by calling our Customer Contact Centre toll-free at (800) 728-6273. You will need to provide the recipient’s booking reference, full name and date of birth.

Can I arrange a special surprise for an anniversary on board?

Please arrive at the terminal at your set arrival time stated on your boarding pass.

Can I arrive earlier than my arrival time?

For cruises that sail out of Southampton and fly back into the UK, or vice versa, a transfer is generally provided from the airport to the ship in Southampton, or vice versa. Cruise Connect have 50 collection and drop-off points throughout the UK which can be found on their website.
If you book your voyage with the Cunard Fare pricing, you may be able to select complimentary cruise transfers as your chosen Cunard Fare benefit. In some instances, complimentary coach transfers may be available. This will be notified to you at time of booking. If this is the case then you must ensure that you have made your coach transfer booking with the Cruise Connect at least 35 days prior to departure.
All coaches are equipped with reclining seats, are non-smoking and normally have a WC and washroom. In addition, comfort stop(s) are made en route. Coaches also have wheelchair access via a lift or ramp.
Please contact Cruise Connect for pick-up point information, booking, or for further details (Telephone: 0344 338 8690 calls are charged at local rate plus your telephone company’s network access charge, email: <a title="Email Cruise Connect" aria-label="Email Cruise Connect" href="mailto:cruiseconnect@intercruises.com" target="_blank">cruiseconnect@intercruises.com</a>).

Can I book a coach transfer to and from a UK port?

We always recommend booking your Shore Experiences early, to avoid disappointment. However, if a Shore Experience is sold out, we would encourage you to explore the other options available in the wide range of Shore Experiences featured on My Cunard.

Can I book a Shore Experience that is ‘Sold Out’? Are waitlists available?

Yes you can. Solo travellers wishing to book a double stateroom can pay the relevant ‘sole occupancy’ supplement, which typically ranges from 175% to 200% of the per person fare (depending upon availability and/or stateroom grade). Please note that ‘sole occupancy’ is limited and subject to availability – and the percentage of the sole occupancy supplement may change without prior notification.
Alternatively, single staterooms (Britannia Inside and Oceanview) are available on board Queen Mary 2, Queen Victoria, and Queen Elizabeth.&nbsp;

Can I book a standard (double occupancy) stateroom if I am travelling alone?

Yes. Voyages following Queen Mary 2's transformation are available to <a href="https://www.cunard.com/en-gb/find-a-cruise?ships=QM&amp;departDate=2027-05-01%2C2027-06-01%2C2027-07-01%2C2027-08-01%2C2027-09-01%2C2027-10-01%2C2027-11-01%2C2027-12-01">book now</a>. Explore upcoming itineraries and be among the first guests to experience her next chapter.

Can I book a voyage on Queen Mary 2 after the refit?

You’re free to bring water, soft drinks, and light snacks on board our ships. You may also bring one bottle of wine or Champagne per person to enjoy in your stateroom or suite.

Can I bring food or alcohol on board?

You are welcome to bring water, soft drinks and light snacks on board, although we encourage you to take full advantage of our dining options. These include indulgent fine dining, hearty gastro fare, an informal buffet, and complimentary breakfast in bed.

Can I bring food with me on board?

We offer salon services for children over the age of 13 when accompanied by an adult over 18.The gym may be used by persons over 16 years old, provided they are accompanied by an adult over 18.

Can I bring my child to the spa/gym?

Currently, we don’t offer gift vouchers that can be used to pay for Shore Experiences.

Can I buy Cunard gift vouchers for Shore Experiences?

Currently, we don’t offer gift vouchers that can be redeemed against a Cunard voyage.

Can I buy Cunard gift vouchers to put towards a voyage?

Once on board, if you wish to cancel your shore experiences before the cancellation deadline (generally 48 hours prior to the arrival in port), a 10% cancellation fee will be applied to your onboard account, and the full amount paid will be refunded to your original credit / debit card. View full terms and conditions above.

Can I cancel my Shore Experience when I am on board the ship?

No: Signature Packages are non-refundable and non-transferable.

Can I cancel my Signature Package without cancelling my cruise?

You can review and cancel certain booked items in My Voyage. Select 'Voyage calendar’ from the My Voyage home page to see a summary of all of your bookings. If available, a ‘Cancel booking’ button will appear underneath a booking, which you can select.
If the option to cancel does not appear in My Voyage, you can request to cancel a booking at the relevant service desk on board. If you’re not sure who you need to speak to, our Reception team will be more than happy to help.
You cannot change a booking in My Voyage, but you may cancel a booking (where available) and then book again.

Can I cancel or amend something that I have already booked in My Voyage?

You can cancel or modify your upgrade offer up until the time the offer is accepted and your stateroom has been upgraded.
Once your offer has been accepted and your stateroom has been upgraded you are&nbsp;unable to cancel or modify your offer.

Can I cancel or modify my upgrade offer?

Yes, you can purchase multiple beverages.

Can I order multiple bottles? 

Please contact our Flights team to discuss your flight requirements, including any potential changes or upgrades.

Can I change or upgrade my flight?

Yes, our photographers will discuss various onboard locations and, where possible, accommodate your preferences.

Can I choose the location for my private photo shoot?

No. We can’t guarantee a specific stateroom location within the upgraded category. However, you will receive all amenities associated with the upgraded stateroom.
Cunard Upgrade may not be suitable for you if you have selected a particular stateroom because it has certain features or is in a particular location on board.

Can I choose the location or specific features of the upgraded stateroom?

Yes! You can choose a multi device plan which allows you to connect up to four devices simultaneously, this is available at a cheaper per device rate.If you have a single device plan you can only connect one device at a time.To switch to using your internet plan on a new device, connect the new device to the Guest Wi-Fi network, enter "internet.cunard.com" in your browser and then input your stateroom number and date of birth. You will then be able to 'Disconnect other device' and start browsing on the new device.

Can I connect multiple devices to the on board Wi-Fi?

Yes! Your Iris print comes beautifully mounted. Frames are available for purchase onboard at an additional cost. Please speak with the photographer to explore the various framing options that best complement your photo.

Can I get my Iris print framed?

Yes. You will still be required to access the ship through the terminal in the normal way, however, once you have collected your cruise card for your second, or subsequent cruise, you will be able to bypass the check in process and head straight down to x-ray and embarkation to come back on board.

Can I get off the ship in Southampton if I am doing a back-to-back cruise?

We don’t recommend this due to time constraints and the potential it has to affect your onward travel arrangements.You might notice on My Cunard that shore experiences are offered in destinations where the ship stays overnight or for multiple full days. These experiences are offered to guests who booked the longer holiday when a choice of durations was available.If you decide to join a shore experience on your embarkation or disembarkation day, we strongly advise you ensure that the timings don’t clash with your travel arrangements.Some experiences that take place on disembarkation days include a transfer to the airport. However, you should still ensure this gives you plenty of time to check in for your flight. If in doubt, check with the shore experience team on board.If you’d like to arrange a private tour for the final day of your holiday, it may be possible to organise it on board (with a taxi to your chosen destination). However, we recommend that you familiarise yourself with the process of taking luggage off the ship.

Can I join a Shore Experience on my embarkation or disembarkation day?

We ask parents and guardians to note that children under the age of 16 must not be left unaccompanied on the ship whilst the ship is in port. There is no facility offered on board to look after your children if you go ashore.All children under the age of 16 must have an adult, 18 or above, accompanying them whilst on board.For more information on sailing with Cunard as a family, please see our&nbsp;<a title="Family cruising with Cunard" href="/the-cunard-experience/families" target="_self">family hub</a>.

Can I leave my children on board while I go ashore?

Not yet, but this feature is coming soon.
We’re in the process of rolling out a new online tool that will allow guests who have booked their voyage directly with us to link their booking to another booking.&nbsp;If you're sailing in 2027 or later, you will be able to link bookings online ahead of your voyage.
If your voyage is sailing this year, please continue to contact our Customer Contact Centre to request to link bookings, or your travel agent if you booked with them.&nbsp;

Can I link bookings online? 

Yes, you make a partial payment through our&nbsp;<a title="secure payment service" href="https://www.cunard.com/en-gb/balance" target="_blank" rel="noopener">secure payment service</a> at any time until your balance is due. You can also pay your balance in full before your balance due date, should you wish.

Can I make a partial payment online?

If you have any special requirements for your Shore Experiences, please speak to the Shore Experiences team on board.

Can I make any special arrangements for my Shore Experience e.g. dietary?

Absolutely. You can book your own flights separately through an airline of your choice, extend your stay before or after your cruise with <a title="Hotels" href="https://www.cunard.com/en-gb/the-cunard-experience/cruise-and-stay/hotels">hotels</a>, or even book another cruise. However, booking flights through Cunard includes transfers and operational pre or post hotel accommodation where applicable, which you will not get if you book your flights separately.

Can I make my own flight arrangements?

Select ‘Voyage calendar’ from the My Voyage home page to see a summary of everything you've booked for your voyage - including any bookings made before boarding via My Cunard.
You can review and cancel certain bookings via My Voyage. If available, a ‘Cancel booking’ button will appear underneath a booking, which you can select. Normal cancellation policies apply.
If the option to cancel does not appear in My Voyage, you can request to cancel a booking at the relevant service desk on board. If you’re not sure who you need to speak to, our crew will be more than happy to help.
You cannot change a booking in My Voyage, but you may cancel a booking (where available) and then book again.

Can I manage purchases that I made in My Cunard once on board? Will there be any cancellation charges?

On certain sailings, yes! Cunard hosts special residencies and performances by Tony Award-winning artists, offering guests unique opportunities to attend live shows and even workshops at sea.&nbsp;

Essential travel information

Pre-cruise checklist

Medical requirements

Visas and passports

Your questions answered

Travel extras

Transfers and port travel

Flights

Hotels

Advice and policies

Prohibited items

Accessibility information

Safety and security