Flexible transfer policy

For peace of mind, it helps to have added flexibility. Our standard policy gives you the flexibility to transfer or cancel your booking, free of charge and as many times as you like, up to the date your cruise balance is due. For cruises booked within final payment or under a limited time offer with a non-refundable deposit, the booking is transferable but subject to cancelation fees. View the standard cancelation policy in our <a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.cunard.com/en-us/advice-and-policies/passage-contract#passage-scales&data=05|01|Rebecca.Proctor@pocruises.com|f070eaedf79244ce3c5f08da70aa6a3c|9e37b9e905de4906b089536f19689074|0|0|637946174469797573|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=8xoENlvHHaz8UDG98FIOPZusqXSGDzxvG+ZhUbYvADw=&reserved=0">Passage Contract for more details.

Our children’s clubs are operating as normal. If we need to operate a reduced service in our children’s club (closure of the night nursery and supervision from a parent or guardian for example), impacted guests will be informed directly ahead of their voyage.

Solo travelers will be able to enjoy delicious dining, world-class entertainment and adventures ashore. Guests traveling alone are welcome to join others for dining and all hosted activities such as workshops, dance classes and shore experiences.

Your suite or stateroom

Your stateroom steward, or butler if you’re staying in our Queens Grill suites, will maintain your accommodations to our enhanced housekeeping standards. All we ask is that you’re not in your stateroom while cleaning is taking place.

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Correct as of February 8, 2023

Set sail for new adventures and create wonderful vacation memories.

On board, you’ll find everything that makes a Cunard voyage the perfect escape. From restaurants and bars serving the finest cocktails and dining at sea, to live theater, relaxing spas and irresistible pools. To help you to relax and enjoy the experience, we’ve introduced a few simple protocols to protect our guests and crew, but we’ve worked hard to make these easy to adjust to.

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Enhanced well-being measures at a glance

To help you to feel comfortable throughout your voyage, we’ve introduced enhanced health and well-being measures to protect everyone on board. These include:

A vaccination and testing policy for all guests and crew.
Health screening at the cruise terminal.
Enhanced on board ventilation systems to improve and increase filtration and fresh air.
High levels of cleanliness and enhanced sanitation.
Plans in place to manage your medical needs.

Our enhanced well-being measures can evolve as we work with experts and government bodies to respond to the latest advice, but rest assured our focus is always to protect the health and well-being of our guests, crew, and the communities we visit.

Vaccine and testing policy

For more information on our vaccine and testing policy, please visit our vaccine and testing policy page.

Pre-existing medical conditions

It is understood that those with certain pre-existing medical requirements or of a certain age may experience more severe symptoms should they contract Covid-19 (coronavirus). We strongly recommend that you review the US Centers for Disease Control and Prevention (CDC) guidance prior to making travel arrangements. This can be found at https://www.cdc.gov/coronavirus/2019-ncov/need-extra-precautions/people-with-medical-conditions.html.

Unfortunately, we are unable to accept guests who have the following medical requirements:

Supplementary oxygen (via tank or cylinder) or require haemodialysis. Guests requiring oxygen via concentrator, those who utilise mechanical ventilatory support (other than overnight CPAP for sleep apnoea) and those requiring peritoneal dialysis may be accepted to travel subject to prior confirmation from our medical team.
Within the 7 days prior to the voyage:
- Have been unwell with confirmed or suspected Covid-19.

Working with Bureau Veritas

In line with Chamber of Shipping guidance, our ships have achieved external validation of their health and well-being protocols from Bureau Veritas (BV), a world leader in testing, inspection and certification.

Book with confidence

We know how quickly things can change when it comes to travel. To put your mind at ease, we’ve updated our policies so you can book your next vacation with reassurance.

For peace of mind, it helps to have added flexibility. Our standard policy gives you the flexibility to transfer or cancel your booking, free of charge and as many times as you like, up to the date your cruise balance is due.

For cruises booked within final payment or under a limited time offer with a non-refundable deposit, the booking is transferable but subject to cancelation fees. View the standard cancelation policy in our Passage Contract for more details.

Travel insurance

It is encouraged for all US guests to have suitable travel insurance when cruising with us.

Help protect your travel plans from the unexpected with CunardCare®, including medical, emergency medical transportation, baggage/personal effects, trip and bag delay benefits. Cancelation Fee Waiver Program: Non-insurance feature provided by Cunard.

Find out more

Your Cunard experience

While certain voyages including those with longer or more complex itineraries have enhanced protocols to protect your well-being, rest assured you’ll still be free to do as much or as little as you please each day, just as you’d expect. Our entertainment venues, restaurants, and bars will be open, and we’ve even introduced advanced booking and virtual queues to give you more flexibility over when and where you eat. Discover more in the sections below.

All of our restaurants and bars are open on board, so you’ll be spoiled for choice when it comes to deciding where (and what) to eat each day. From poolside grills and gastropub fare at the Golden Lion, to prime cuts at Steakhouse at The Verandah, there’s a world of variety to discover.

You can dine with guests traveling in other staterooms but shared tables will only be available when requested, otherwise you will have a table to yourself.

One of the pleasures of a Cunard vacation is the opportunity to be entertained around the clock. From theater shows to live bands, films, guest speakers and cabaret artistes, each day offers so many possibilities. All of our entertainment venues are open and we’ll have plenty of showtimes to ensure you don’t miss out. Most performances will be walk-in, but any that require pre-booking will be clearly indicated in your daily program.

Whether you’re in the mood for a soothing spa treatment or a yoga class, a browse in the boutiques or a game of blackjack, it’s all waiting for you. Our spa, salon, gym, pools, casino, shops and lounges are all operating. We have some new measures in place to minimize contact, reduce the number of guests in each area, and maintain the highest levels of cleanliness.

Only activities or areas of the ship that would make social distancing difficult are not in operation.

We know how much our guests love to get under the skin of each destination, so we’ve introduced a new range of new shore experiences, including more accessible options, to ensure that everyone has the opportunity to experience the best of each stop.

You’re also welcome to go ashore independently but must adhere to the specific Covid-19 protocols in each destination. As restrictions in each destination are changeable, and some destinations may only allow cruise line organized experiences ashore, we highly recommend you purchase Cunard shore experiences prior to travel to ensure you always have the option to explore each destination. We’ll arrange options for organized Cunard shore experiences and health protocols such as social distancing, the wearing of face masks in specific areas, and sanitizing will be in place to protect the well-being of all guests and crew.

We’ve put together an A-Z guide detailing the current requirements of each of the destinations we visit, which we will update regularly; click here for your reference.

You can book select activities and dining venues for your voyage by calling our dedicated reservation line from your stateroom telephone, by visiting the Purser’s Desk in the Grand Lobby or by using our digital planner, My Voyage, from an internet-enabled device. Find out more about My Voyage on our webpage.

You can also use My Cunard to book shore experiences, purchase drinks packages and more, before you step on board. Log in to My Cunard after you've made your cruise booking to see the full range of personalization options for your vacation.