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If you or someone in your travelling party has additional or accessibility needs, there are a few key things to consider before your Cunard cruise begins.

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Check our list of provisions for guests with specific impairments, health conditions and dietary requirements, to see what we can do for you.

Check our information on medical and mobility equipment on board, including our wheelchair and scooter policy.

Check our requirements and international regulations around service and assistance dogs when travelling by sea.

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Further information around our on board capabilities, including accessible staterooms, children's facilities, and emergency protocols.

Details on accessible Shore Experiences, transfers, embarkation, and disembarkation.

To ensure we have sufficient capability to support all our guests at all times, it is important that you tell us at the time of booking if you, or your travelling companions, require assistance in the unlikely event of an emergency.&nbsp;
If you cannot independently get to your muster station (which could be down several flights of stairs if the lifts are not available in the case of an emergency) due to disability, health or mental capacity, you must pre-register for assistance. This is to ensure we have sufficient crew available. Please pre-register for assistance even if you are travelling with a companion who can assist you.&nbsp;
At the time of booking, you will be asked questions to help us understand any additional support you may require.&nbsp;Failure to provide this information could result in you being denied boarding, at your own expense.&nbsp;
If you do require assistance, using the below statements as guidance, you will need to declare this.&nbsp;
a) An evacuation chair – this is a mandatory requirement for anyone who is unable to use the stairs due to mobility or other circumstances, or for anyone bringing a wheelchair, mobility scooter, or any other powered mobility device.
or
b) One-to-one assistance – this is a mandatory requirement for anyone who requires someone to guide and steady them on the stairs, due to mobility or other circumstances. For anyone who uses a mobility aid, such as a walking stick or walker, this is the minimum recommended level of assistance. Please also consider the use of an evacuation chair, if this would be more suitable.
After notifying us we will register your assistance and you will need to complete the&nbsp;<a href="https://www.cunard.com/en-gb/my-cunard/onboard-needs" title="On board needs questionnaire" aria-label="On board needs questionnaire">on board needs questionnaire on My Cunard</a>&nbsp;(which you can access with your cruise booking reference). We ask that you&nbsp;complete the questionnaire as soon as possible&nbsp;after booking,&nbsp;and no later than two weeks before you sail. This is to ensure that there is sufficient time for us to contact you should we need to discuss any of the information that has been provided. We regret that failure to do so may result in being denied boarding at the terminal. If you have a medical requirement that does&nbsp;not&nbsp;impact your ability to independently attend your muster station in the case of an emergency, please contact&nbsp;<a href="mailto:medical@carnivalukgroup.com" title="Email us">medical@carnivalukgroup.com</a>. This inbox is monitored during office hours from Monday to Friday only.

Guests who require assistance with daily living (such as washing, toileting, eating, movement around the ship or assistance while ashore) will need to travel with a companion/personal assistant who can provide this; the ship’s crew are unable to assist with these tasks.
If you have dementia/Alzheimer’s or require the assistance of a carer at home, you will be required to travel with a companion/personal assistant to provide this same level of care and ensure your safety on board.&nbsp;You will need to provide details in advance by completing the&nbsp;<a href="https://www.cunard.com/en-gb/my-cunard/onboard-needs" title="On board needs questionnaire" aria-label="On board needs questionnaire">on board needs questionnaire on My Cunard</a>. Appropriateness for travel will be assessed on an individual basis.
If it becomes clear that you are unable to manage safely and independently on board without assistance, or your travelling companion is unable to provide this level of assistance, you will be required to discuss the situation with a member of the ship’s company and may be asked to disembark the ship at your own cost.

For full information on accessibility when travelling by air, refer to the information on our&nbsp;<a href="https://www.cunard.com/en-gb/accessibility/accessibility-on-shore" title="Accessibility on shore, including flights">'Accessibility on shore' webpage</a>.
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All stateroom and dining allocations are made based on your fare type and when the booking was made. We are unable to note any requests, guarantee where staterooms will be allocated, or guarantee which dining will be assigned to you outside of the booking terms and conditions. If you have any specific requirements please ensure that you book the fare type best suited to your needs.
If you have any questions or wish to discuss any of this information further, please speak with your travel agent or contact our Customer Contact Centre.

Once you have booked your cruise, we ask that you complete our&nbsp;<a href="https://www.cunard.com/en-gb/my-cunard/onboard-needs" title="On board needs questionnaire" aria-label="On board needs questionnaire">on board needs questionnaire on My Cunard</a>&nbsp;as soon as possible after booking,&nbsp;and no later than two weeks before you sail, to notify us of any additional requirements we need to consider to make your voyage as comfortable as possible. We will ask several questions, including:
<ul>
<li style="text-align: left;">If you require (or will be bringing) any medical or mobility equipment</li>
<li style="text-align: left;">If you require support or equipment to assist with hearing, visual, or cognitive impairments</li>
<li style="text-align: left;">If you will be bringing a carer to help you while on board</li>
<li style="text-align: left;">If you will be bringing an assistance dog on board</li>
<li style="text-align: left;">If you are able to embark or disembark the ship at ports of call on your own.</li>
</ul>
We ask that all guests who have additional requirements complete this questionnaire so that we can ensure you get any support that you require on your voyage.

Travel insurance is mandatory for UK guests - for non-UK guests, it is highly recommended. We recommend you discuss your travel itinerary with your GP/Consultant so that they can confirm your fitness to travel.
Please be aware that the on board medical centre is a private healthcare facility and costs apply that are payable on board. In the unlikely event of your requiring medical care that cannot be provided on board, you will be medically disembarked to a facility ashore for ongoing care. Thereafter your insurer will be responsible for facilitating your medical care and your repatriation home including any flights needed to repatriate you from the overseas location. We recommend you discuss your travel itinerary with your doctor so that they can confirm your fitness to travel, and to avoid problems that might arise on holiday, and which are not covered by appropriate insurance.
For more details on what your insurance should cover, visit&nbsp;<a href="https://www.cunard.com/en-gb/the-cunard-experience/sailing-with-confidence/insurance" title="Travel insurance">our travel insurance webpage</a>.

Please go to&nbsp;<a title="Carnival Shareholder benefit programme" href="https://www.carnivalcorp.com/investors/shareholder-information/shareholder-benefit/" target="_blank" aria-label="Carnival Shareholder benefit programme">the Carnival Corporation website</a>&nbsp;for more information about the programme and how to apply for your on board credit. You will first need to register with Stockperks. After this, your shares will be validated once you enter your cruise details, either by linking a stockbroker account, or by providing evidence of your shareholdings. Stockperks do not accept screenshots.
If a Carnival Corporation and plc share certificate issued by Equiniti is held, you will still need to create an account with Stockperks and provide your share certificate.&nbsp;&nbsp;
If you register a broker account, you do not need to supply evidence every time you sail.&nbsp;&nbsp;

Do I need to provide proof of shareholding?

To prove you own sufficient Carnival Corp &amp; plc (CCL) shares, you must upload an image of your proof of ownership in the Stockperks app for validation.&nbsp; &nbsp;
The documentation must show:&nbsp;
<ul>
<li>Your name (which must match the name on your reservation)&nbsp;</li>
<li>The date of the documentation&nbsp;&nbsp;</li>
<li>How many CCL shares you own&nbsp;</li>
<li>The name of the brokerage or share registry&nbsp;</li>
</ul>
If these 4 elements are&nbsp;not&nbsp;present, the proof of ownership will be rejected and you will be asked to resubmit the request to ensure the relevant details are provided.&nbsp; &nbsp;
Images of the following documents are acceptable:&nbsp;
<ul>
<li>Your official share certificate&nbsp;</li>
</ul>
OR
<ul>
<li>A letter from your brokerage (e.g. Hargreaves, Halifax, AJ Bell, Barclays etc) or the share registry (Equiniti)&nbsp;</li>
</ul>
OR&nbsp;
<ul>
<li>A portfolio statement from your brokerage or the share registry&nbsp;&nbsp;</li>
</ul>
The letter or the statement must show a date from within the last three months.&nbsp; If it is older than 3 months, it will get rejected as invalid, and you will be asked to re-upload valid documentation.&nbsp;&nbsp;
These are the&nbsp;ONLY&nbsp;documents that will be accepted.&nbsp; Anything else will be rejected as invalid documentation.&nbsp; &nbsp;
&nbsp;
Examples of documents that will NOT be accepted:&nbsp;
<ul>
<li>Contract notes (these only prove when you purchased the shares, not that you still own them)&nbsp;</li>
<li>AGM voting cards (they prove you own the shares, but not how many you have)&nbsp;</li>
<li>Dividend statements (Carnival has not paid dividends since 2020, so this is too old)&nbsp;</li>
<li>DRIP statements (they do not show how many shares you own)&nbsp;</li>
</ul>

How can I prove share ownership?

Please visit&nbsp;<a title="Carnival Shareholder benefit programme" href="https://www.carnivalcorp.com/investors/shareholder-information/shareholder-benefit/" target="_blank" aria-label="Carnival Shareholder benefit programme">the Carnival Corporation website</a>, where you can review full details of Carnival Corporation and plc’s shareholder benefit programme and download the app.
You can then follow these simple steps to submit your claim:&nbsp;
<ol>
<li>Download the app via the links on the webpage, or search for “Stockperks” in the app store.</li>
<li>Once downloaded, create a Stockperks user profile.</li>
<li>Then search for “Carnival” in the app and select the cruise line that you’re travelling on.&nbsp;</li>
<li>Click the blue button “Validate your portfolio” and you’ll be guided through the process of providing your CCL ownership details.</li>
<li>Once confirmed, you can submit your claim for each eligible booking.</li>
</ol>

How do I claim my shareholder on board credit?

Our shareholder benefit is not permitted if you book through a Friends and Family discount offer, TIS (Travel Industry Services), a complimentary booking, or other loyalty discount offers. However, shareholder benefits are combinable with Military Benefits and Tesco voucher bookings.  
Please note this list is not an exhaustive list, as our promotions can change. Please check individual promotional terms and conditions.

Is shareholder on board credit combinable with other promotions?

If you have any issues with setting up your profile, or queries about privacy, please contact&nbsp;<a href="mailto:carnivalcorp@stockperks.com" title="Email us" aria-label="Email us">carnivalcorp@stockperks.com</a>.

Who do I contact if I have shareholder issues?

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Before you board

Accessibility with Cunard

Impairments and conditions

Medical and mobility equipment

Service and assistance dogs

Accessibility on board

Accessibility on shore