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Find out what you can expect at ports of call on your Cunard voyage, from anchor ports to accessible Shore Experiences.

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If you require assistance in port or on board during your voyage, please notify us as soon as possible after booking your cruise, by completing the&nbsp;<a href="https://www.cunard.com/en-gb/my-cunard/onboard-needs" title="On board needs questionnaire" aria-label="On board needs questionnaire">on board needs questionnaire on My Cunard</a>&nbsp;as soon as possible after booking and&nbsp;no later than two weeks before you sail.

Find out more about what information we require before you step on board, to make your holiday as smooth as possible.

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Check our list of provisions for guests with specific impairments, health conditions and dietary requirements, to see what we can do for you.

Check our information on medical and mobility equipment on board, including our wheelchair and scooter policy.

Check our requirements and international regulations around service and assistance dogs when travelling by sea.

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Further information around our on board capabilities, including accessible staterooms, children's facilities, and emergency protocols.

Your journey to and from the terminal is your own responsibility.
Embarkation assistance is available to guests once inside the cruise terminal and must be booked by completing the&nbsp;<a aria-label="On board needs questionnaire" title="On board needs questionnaire" href="https://www.cunard.com/en-gb/my-cunard/onboard-needs">on board needs questionnaire</a>&nbsp;on My Cunard before sailing. Please note that for any guests requiring assistance at embarkation and disembarkation, it is&nbsp;strongly recommended&nbsp;they also register as requiring&nbsp;1-to-1 assistance in the case of emergency; you can do this at the time of booking or by calling our Customer Contact Centre.
A member of our mobility assistance team, wearing high visibility jackets, will direct you to the mobility registration area from where we will escort you through embarkation, either with your own mobility aid or using a ship’s wheelchair if needed. We also offer escorted assistance for those who don’t require a mobility aid, such as guests who have a hidden disability or guests who are deaf or hard of hearing and/or blind or partially sighted.
You must arrive at the time indicated on your boarding pass as this will ensure you board as quickly as possible. For guests embarking in Southampton requiring a quieter, less crowded embarkation experience, please arrive at the cruise terminal after 2.30 pm. This is typically when the terminal becomes less populated and there is less chance of being part of a lengthy queue. Please note, there is no priority or fast-track facility.
At the end of your holiday, we will help you disembark in the same way and details of where you need to access this assistance will be sent to you before departure. This will be arranged with you on board. The assisted disembarkation process can take a long time due to the volume of guests wishing to disembark at the same time, and guests will be disembarked in priority order. As with embarkation, please ensure you only take essential hand luggage as this will need to be managed between you and your travelling companion.
Please note a maximum weight limit for assistance is 30 stone (190 kg) For safety reasons, we are unable to provide wheelchair assistance to those who exceed the maximum weight limit and we reserve the right to deny assistance if the weight presents operational or safety concerns.
If you have any questions while on board, please contact the purser's desk.
&nbsp;
<h3 style="text-align: left;">Support we offer at embarkation</h3>
The following support is available at most major cruise embarkation terminals. Please ensure you specify your needs on your&nbsp;<a aria-label="On board needs questionnaire" title="On board needs questionnaire" href="https://www.cunard.com/en-gb/my-cunard/onboard-needs">on board needs questionnaire on My Cunard</a>&nbsp;before sailing; if you do not complete the questionnaire we may not be able to provide required support.
<ul>
<li style="text-align: left;">Assistance with baggage check-in and its transfer to your stateroom</li>
<li style="text-align: left;">Assistance from check-in through immigration and security to boarding the ship with lifts, wheelchairs and other assistance provided as necessary</li>
<li style="text-align: left;">Assistance at time of embarkation, from the ship entrance to your stateroom, seat or other area</li>
<li style="text-align: left;">Assistance handling any additional medical equipment or mobility aids</li>
<li style="text-align: left;">Ground handling of recognised assistance dogs</li>
</ul>

If you are considering a land tour with us and you are a full-time wheelchair/mobility scooter user or are unable to board a coach, please let us know when booking or as soon as the need is known so we can ensure the land tour you have selected is suitable for your requirements.
If you have a hotel with us as part of a pre- or post-cruise package and have special hotel accommodation requirements, please let us know at the time of booking or as soon as the need is known, so we can secure a suitable room for you. This will be subject to availability as accessible/adapted hotel rooms are limited.
Guests who have booked with the Cunard Fare may benefit from complimentary transfers.&nbsp;If you are a full-time wheelchair/mobility scooter user or are unable to board a coach, let us know and we'll ensure our chosen supplier is aware of your needs and provides the most suitable vehicle available.
To advise us of any specific transport or hotel stay requirements, please contact us or your booking agent.&nbsp;
Please note that on World Voyages we are unable to guarantee wheelchair accessible hotel rooms as not all countries provide these. Please check at the time of booking.

If you are flying and taking any of the&nbsp;<a href="https://www.cunard.com/en-gb/accessibility/medical-and-mobility-equipment" title="Medical and mobility equipment" aria-label="Medical and mobility equipment">equipment described in our policies</a>, you must give us full details when you complete your&nbsp;<a href="https://www.cunard.com/en-gb/my-cunard/onboard-needs" title="On board needs questionnaire" aria-label="On board needs questionnaire">on board needs questionnaire on My Cunard</a>. You must also contact the airline to inform them about the equipment you are bringing. This applies to both scheduled and charter flights.
&nbsp;
<h3 style="text-align: left;">Flying to join your ship</h3>
If you have reduced mobility or a disability, you are entitled to support when travelling by air – both at the airport and on the flight. For assistance requirements, we can guarantee only one companion will be seated with someone on the flight. Please note this is available only on charter flights.
You will be required to check in your wheelchair or mobility scooter at the airport with your baggage. Assistance is provided from check-in by the airport’s own assistance team, who will provide the support you need to reach and board the plane.
Please use the&nbsp;<a aria-label="On board needs questionnaire" href="https://www.cunard.com/en-gb/my-cunard/onboard-needs" title="On board needs questionnaire">on board needs questionnaire</a>&nbsp;to give us details of any assistance you require, and mobility aids you will be taking. The questionnaire must be completed as soon as possible after you've booked. If your needs change, you must let us know as soon as possible.
If you are travelling on one of our flights with an electric wheelchair or mobility scooter, you must contact the airline as soon as possible after booking and no later than 14 days before departure to confirm carriage of your mobility aid. As each airline may require different information, depending on the flight and type of electrical aid you will be carrying, we ask that you contact the airline directly.
If you are bringing a mobility aid, please ensure you are fully aware of the battery that forms part of the mobility aid and ensure you have the instructions or know how to remove the battery from the device before loading onto the aircraft.
&nbsp;
<h3 style="text-align: left;">Reduced mobility seating</h3>
If you have specific seating requirements, it may be possible to pre-book certain seats via the airline on scheduled flights. Our chartered flights have a limited number of seats that are designated for those guests with reduced mobility or with non-visible disabilities. These seats are assigned one week prior to departure. Once we have received all&nbsp;<a aria-label="On board needs questionnaire" href="https://www.cunard.com/en-gb/my-cunard/onboard-needs" title="On board needs questionnaire">on board needs questionnaires</a>, they will be reviewed, and priority will be given to those with the greatest need. Seats are subject to availability and are assigned on a case-by-case basis. You will not be considered for a reduced mobility seat if you have not completed the questionnaire.
&nbsp;
<h3 style="text-align: left;">Flying when pregnant</h3>
Please contact our Customer Contact Centre (if flights were booked by Cunard) or your travel agent, who will be able to confirm if you are able to travel on your flight.
&nbsp;
<h3 style="text-align: left;">In-flight meals</h3>
In-flight food is subject to availability; where airlines offer an in-flight meal any special requests like vegetarian, vegan, diabetic and gluten-free must be pre-ordered at least 14 days before your flight departure. Please review the airline’s website for more information.
If you suffer from any severe allergic reactions (anaphylaxis) then we recommend that you speak to your doctor as soon as possible. We cannot guarantee a nut-free environment or prevent other passengers from bringing their own food on board the ship or on the flights.
If you are on a flight booked by Cunard, please ensure you complete your&nbsp;<a aria-label="On board needs questionnaire" href="https://www.cunard.com/en-gb/my-cunard/onboard-needs" title="On board needs questionnaire">on board needs questionnaire</a>&nbsp;with full details. We recommend that you liaise directly with the airline’s welfare team and advise the Cabin Crew upon boarding the aircraft of your severe allergy.&nbsp;&nbsp;
For all passengers on our charter flights, please ensure you complete your&nbsp;<a aria-label="On board needs questionnaire" href="https://www.cunard.com/en-gb/my-cunard/onboard-needs" title="On board needs questionnaire">on board needs questionnaire</a>&nbsp;and get in contact with our Customer Contact Centre.
Please note that depending on the severity, airlines may require you to complete a medical form and provide a doctor's certificate.
For any special meal requests regarding allergies, please note that the airlines are limited to offering and therefore it may be necessary for the passengers to supply their own food.&nbsp; Please enquire with our Customer Contact Centre who will be able to advise if it is a meal request which the airline can accommodate.
&nbsp;
<h3 style="text-align: left;">Pre-existing medical conditions</h3>
If you have any pre-existing medical conditions or have been hospitalised within the last 6 months, you may need to get medical clearance before you can fly. These include:
<ul>
<li style="text-align: left;">Recent illness, hospitalisation, injury or surgery</li>
<li style="text-align: left;">Existing unstable medical condition</li>
<li style="text-align: left;">Need for additional oxygen or use of medical equipment on board 
</li>
<li style="text-align: left;">Travelling for medical reasons or treatment.&nbsp;</li>
</ul>
If you have recently experienced any of the above or are about to, please contact&nbsp;our Customer Contact Centre (if flights were booked by Cunard) or your travel agent as soon as possible. Please note that airlines may request to speak with you directly to confirm you are able to travel as well as a fit to fly certificate.
&nbsp;
<h3 style="text-align: left;">Additional oxygen</h3>
Should you require additional in-flight oxygen you must advise this at the time of booking, as airlines dictate that only one passenger is permitted to fly with oxygen.
Some airlines are not able to provide in-flight oxygen on all of their flights. If you have already confirmed your booking with flights prior to notifying us that you require oxygen, we may have to amend your flights to an alternative airline.
For all scheduled flights please refer to your carrier’s website for their individual oxygen policy. You will also need to contact our Customer Contact Centre to discuss your oxygen requirements with us.&nbsp;
&nbsp;
<h3 style="text-align: left;">Recent injuries</h3>
If you have recently been injured or have a medical condition which could affect your ability to fly, a fitness to fly letter from your doctor or hospital is usually required. If you are required to wear a plaster cast, you are permitted to travel provided it is a split plaster cast and has not been fitted or changed within 48 hours. Casts fitted within 48 hours prior to departure will need to be split by your doctor or hospital. For further advice we recommend that you liaise directly with your GP.

We do all we can to make it possible for guests to explore destinations during their cruise. To ensure your safety, we need to establish if you have the mobility required to get on and off the ship. By completing the&nbsp;<a aria-label="On board needs questionnaire" title="On board needs questionnaire" href="https://www.cunard.com/en-gb/my-cunard/onboard-needs">on board needs questionnaire on My Cunard</a>&nbsp;you can notify us of your requirements in advance.
Staff will be able to provide wheelchair or arm assistance from the top to the bottom of the gangway only where safe to do so. Guests must make their own way to/from the terminal/shuttle bus/tour buses etc. Please note if your Shore Experience is operated by minibus, there will be no storage space for mobility scooters or wheelchairs.&nbsp;Please also be aware that, in consideration of health and safety, tour providers and coach operators reserve the right to refuse carriage to any guest who is unable to negotiate the steps of the coach independently.
&nbsp;
<h3 style="text-align: left;">Types of gangway</h3>
We use a variety of gangway configurations to cope with tidal conditions.
Due to the extreme tidal nature and gangway configurations required to cope with large varying height differences between the quay and the ship side, there is a strong chance that full and/or part-time wheelchair users may be required to stay on board in ports including, but not limited to: Bilbao, La Coruña, Le Havre, La Rochelle, Lisbon, Zeebrugge, Malaga, Cadiz, Madeira, Rotterdam, Hamburg, Boston, Halifax, Portland, Quebec and San Francisco. We apologise for any inconvenience that this may cause, but we hope you will appreciate that this is in the interests of your safety.&nbsp;
At ports where it is not possible to use the ship’s bow, access to shore will be either by a long straight shore gangway fitted with self-levelling steps to take into account the tidal conditions or, in some cases, wooden batons for foot grips. Dependent on tidal conditions the baton type can be quite steep at times.&nbsp;
The ship may also use its own narrow stepped gangway (the ‘accommodation ladder’) which also features self-levelling steps to take account of the tide.
&nbsp;
<h3 style="text-align: left;">Transport on shore</h3>
All attempts are made to provide an accessible shuttle bus, however for reasons out of our control this may not always be possible.. Therefore, if booked on a Cunard Fare, as this service would be complimentary, in ports where a shuttle bus is provided but an accessible service is unavailable, you are invited to use a taxi service as an alternative. The taxi should take the same route and drop off and collect at the same point as the shuttle bus service. Please keep the receipts and speak to the pursers' desk where the expenses with be refunded to your on board account.

In some ports it is necessary to anchor offshore rather than alongside the dock or quay. When this is the case, we use a tender to take you ashore. A tender is a small vessel that carries around 100 guests. 
&nbsp;
<h3 style="text-align: left;">Mobility assessment</h3>
If you have notified us that you walk with or use a mobility aid, we’ll invite you to a briefing on board and give you the opportunity to complete the mobility assessment for tenders in advance. Guests who are a full-time wheelchair or mobility scooter user will be unable to use a tender. This must be completed independently, without any assistance, to demonstrate that you can step unaided over a distance of 45cm/18 inches, including a step-up of 20cm/8 inches high.
If an officer decides it is not safe for you to board a tender, please respect their decision – it’s taken to ensure your safety.
Children who are unable to step across a gap of this size will be permitted to use the tender service provided their parent or guardian is able to demonstrate that they can carry or pass them safely across the mobility test gap.
&nbsp;
<h3 style="text-align: left;">Boarding the tender</h3>
There will be crew members present to guide and steady you as you embark, but they cannot support, carry or lift guests on board the tender for safety reasons. Please wear appropriate, flat, and securely attached footwear when embarking and disembarking the tender.
If you use a wheelchair or mobility scooter, please note that you or your travelling companion will be responsible for assembling and disassembling your wheelchair/mobility scooter. The crew will endeavour to assist where practical and safe to do so, providing that no individual part weighs more than 40lb (20kg).
&nbsp;
<h3 style="text-align: left;">When you get ashore</h3>
All attempts are made to provide an accessible shuttle bus on shore, however for reasons out of our control this may not always be possible. Therefore, if booked on a Cunard Fare as this service would be complimentary, in ports where a shuttle bus is provided but an accessible service is unavailable you are invited to use a taxi service as an alternative. The taxi should take the same route and drop off and collect at the same point as the shuttle bus service. Please keep the receipts and speak to the pursers desk where the expenses with be refunded to your on board account.
Please be aware that in consideration of health and safety, tour providers and coach operators reserve the right to refuse carriage to any guest who is unable to negotiate the steps of the coach independently. Please note if your Shore Experience is operated by minibus, there will be no storage space for mobility scooters or wheelchairs.

Accessible Shore Experiences are a category of our Shore Experiences programme that are wheelchair-accessible. They have been selected and adapted for guests who use a wheelchair primarily, though if spaces are available nearer to departure, they may be offered to guests using other walking aids such as a walking frame. Via these excursions, you can enjoy the freedom to explore ashore accompanied by a companion, knowing that our team has assessed your Shore Experience for accessibility in advance.
All our Shore Experiences are available to book on&nbsp;<a href="https://my.cunard.com/en-gb/mycruise/shorexlisting" title="Book Shore Experiences">My Cunard</a>&nbsp;before departure, or on board via My Voyage.
&nbsp;
<h3 style="text-align: left;">Planning and booking your Shore Experiences</h3>
Accessible Shore Experiences are available in a wide range of incredible destinations, and will begin with the word ‘accessible’ on&nbsp;<a href="https://my.cunard.com/en-gb/mycruise/ShorexLanding">My Cunard</a>. Like any other Shore Experience, they are available to book up until 3 days before departure though you can also book on board, subject to availability.
If you have reduced mobility or use a walking aid but are not a wheelchair user, please note that a range of leisurely Shore Experiences are also available. These offer a slower, more relaxed pace; to find them, simply use the ‘low activity’ search filter when browsing Shore Experiences in&nbsp;<a href="https://my.cunard.com/en-gb/mycruise/ShorexLanding">My Cunard</a>.&nbsp;The various activity levels for every individual Shore Experience are also stated in ‘Important information’.&nbsp;
Accessible Shore Experiences are offered in destinations where there is an adequate supply of suitable transportation. Some smaller or more remote ports may not provide suitably equipped vehicles. However, we are continuously working with our local providers to source and invest in suitable transport, so please check back from time to time if you’re interested in exploring a particular port.
Although there are a handful of accessible Shore Experiences bookable before your holiday, there may be more options that you can book on board.&nbsp;Once on board, please visit the Shore Experiences team to find out about, and book, accessible Shore Experiences for your holiday. Please note, some destinations have less accessible transport available and therefore the offering can be much more reduced in these ports.
&nbsp;
<h3 style="text-align: left;">Important information</h3>
Please note the following:
<ul>
<li style="text-align: left;">In order to use a ramp or lift, guests are required to be seated in a wheelchair</li>
<li style="text-align: left;">Shore Experiences can only accommodate manual or powered wheelchairs with a maximum weight of 180kg (guest and wheelchair combined), maximum length of 1,200mm and a maximum width of 700mm</li>
<li style="text-align: left;">Unfortunately, we are unable to accommodate mobility scooters as they cannot be secured in any of the available vehicles</li>
<li style="text-align: left;">Vehicles, ramps and lifts may vary depending upon the destination and availability</li>
<li style="text-align: left;">Staff are not allowed to lift or assist a guest in or out of a vehicle</li>
<li style="text-align: left;">A suitable carer or travel companion should accompany a full-time wheelchair user at all times during these experiences</li>
<li style="text-align: left;">Private cars and minivans are not suitable for full-time wheelchair users.</li>
</ul>
&nbsp;
<h3 style="text-align: left;">Boarding coaches</h3>
Please note that - due to applicable safety requirements, the design of the ship or port infrastructure and equipment - in certain ports of call it may not be possible for us to offer a Shore Experience programme suitable for guests who are not able to board a coach via the steps. Please be aware that in consideration of health and safety, tour providers/coach operators reserve the right to refuse carriage to any guest who is unable to negotiate the steps of the coach independently*. Taxis are usually available for hire close to the ship’s berth, should guests wish to travel independently.
*This does not apply to lift coaches for full-time wheelchair users.
&nbsp;
<h3 style="text-align: left;">Getting ashore</h3>
When choosing your voyage, please bear in mind that it may not be possible for wheelchair users to get ashore at ports of call. At the majority of ports visited by our ships, we deploy a short ramped low-level gangway, commonly referred to as the ship’s brow, to give all wheelchair users easy access to shore.
We do our very best to make sure that all guests can get ashore in as many ports as possible, although there will be times when it is not possible to deploy the ship’s brow. This is normally due to ports with a large tidal range, where a relatively shallow ramp may unavoidably become too steep to use safely during the course of the day with tidal movements. Some examples of ports with a large tidal range (though not an exhaustive list) are Bilbao, La Coruña, Le Havre, La Rochelle, Lisbon, Zeebrugge,&nbsp;Malaga, Cadiz, Madeira, Rotterdam, Hamburg, Boston, Halifax, Portland, Quebec and San Francisco. This policy is in the interest of guest safety.

Each upgrade offer is considered individually. That means we can’t guarantee that all (or any) reservations travelling together will be upgraded. Even if all your group's reservations are upgraded, we can’t promise that the upgraded staterooms will be close together.

Can I apply for a stateroom upgrade if I’m part of a group or travelling with another reservation?

You can cancel or modify your upgrade offer up until the time the offer is accepted and your stateroom has been upgraded.
Once your offer has been accepted and your stateroom has been upgraded you are&nbsp;unable to cancel or modify your offer.

Can I cancel or modify my upgrade offer?

No. We can’t guarantee a specific stateroom location within the upgraded category. However, you will receive all amenities associated with the upgraded stateroom.
Cunard Upgrade may not be suitable for you if you have selected a particular stateroom because it has certain features or is in a particular location on board.

Can I choose the location or specific features of the upgraded stateroom?

Yes, you can place upgrade offers on multiple stateroom types, but cannot offer on an individual stateroom type more than once.

Can I place multiple upgrade offers?

No. We will automatically allocate you an upgraded stateroom if your upgrade offer is&nbsp;accepted.
If you have already selected or have been allocated a stateroom number, there is no&nbsp;guarantee this stateroom will be available once your upgrade offer is accepted. If this is the case you will be allocated an alternative statement in the original grade booked.
Cunard Upgrade may not be suitable for you if you have selected a particular stateroom because it has certain features or is in a particular location on board.

Can I refuse the upgraded stateroom if I don’t like it and be moved back to my original stateroom?

After booking your voyage, you may be given the option of placing an offer on an accommodation upgrade through our <a title="Cunard Stateroom Upgrade programme" aria-label="Cunard Stateroom Upgrade programme" href="https://www.cunard.com/en-gb/stateroom-upgrade">Cunard Upgrade</a> programme.
If you’re eligible, you’ll be sent an email from us to access the <a title="Submit a Cunard Upgrade offer" aria-label="Submit a Cunard Upgrade offer" href="https://upg.plusgrade.com/marketing/partner/AzXwWJzSCUN">Cunard Upgrade website</a>. Once you’re there, simply choose an accommodation upgrade from the list provided, and make us an offer of how much you’d be happy to pay to upgrade to that stateroom or suite.
Your booking will be automatically updated once we’ve accepted your offer.

Can I upgrade my stateroom after booking?

Future Cruise Credit (FCC) that can be applied as a payment can be used on your upgrade. When you make your upgrade offer, you can request that your payment be made with your FCC.
Please check the terms of your FCC to ensure it can be used as payment. For more information, please read our&nbsp;<a title="Using FCC" href="/content/cunardcruises/en_GB/advice-and-policies/future-cruise-credit-terms-and-conditions/guide-using-FCC.html" aria-label="Using FCC">guide to booking with FCC</a>.

Can I use an FCC to cover the cost of my upgrade?

All upgrades are based on two guests sharing a stateroom.&nbsp;&nbsp;
If you are travelling solo you will pay 200% of the offer you make.&nbsp;
If there are more than two people in your stateroom only the first two guests will pay for the upgrade.

How do I apply for a stateroom upgrade if I am sailing solo or with a larger group?

Yes, any amount you upgrade offer for an upgrade is in addition to the cost of your original booking.

Is my upgrade offer in addition to what I’ve already paid for my voyage?

The amount is per guest for the entire duration of the voyage. Upgrade offers are based on two guests per stateroom.

Is the amount of the upgrade offer per person per day or for the whole voyage?

Yes, if you have already booked an accessible/wheelchair stateroom we will only upgrade you if an accessible stateroom is available at your chosen higher stateroom grade.

I’ve booked an accessible/wheelchair stateroom, will the upgraded stateroom still be accessible?

You will receive an email approximately 6 days before your sail date to let you know that your upgrade offer was unsuccessful. You won’t be charged any additional amount, and you’ll stay in the stateroom you originally booked.

What happens if my upgrade offer is not accepted?

The Cunard Upgrade programme gives you the opportunity to upgrade to a higher-grade stateroom at a price you are willing to pay. Once all upgrade offers have been considered and assigned, complimentary upgrades will be reviewed and guests who have booked a Cunard Fare will be given first priority for these.

What is the difference between the Cunard Upgrade programme and the complimentary upgrade I opted into at the time of booking?

Payment must be received within 72 hours of your upgrade offer being accepted, you will receive an email confirming your offer has been accepted and a booking confirmation showing your outstanding balance. In exceptional circumstances, we may accept an upgrade within 7 days and in these instances, we will require immediate payment.

When do I pay for my upgrade?

Your upgrade offer can be accepted anytime from the moment it is submitted.
We will endeavour to tell guests at least 7 days prior to the cruise departure if they have been successful. However, in exceptional circumstances, we reserve the right to upgrade guests up until 1 day prior to departure.
We will automatically allocate you an upgraded stateroom if your upgrade offer is&nbsp;accepted.
If you have already selected or have been allocated a stateroom number there is no&nbsp;guarantee this stateroom will be available once your upgrade offer is accepted. If this is the case you will be allocated an alternative stateroom in the original grade booked.
Cunard Upgrade may not be suitable for you if you have selected a particular stateroom because it has certain features or is in a particular location on board.

When will I know if my upgrade offer is accepted?

You are eligible for our stateroom upgrade programme if you meet all the requirements below:
<ul>
<li>you have booked a fare that qualifies for the Cunard Upgrade programme</li>
<li>you are the lead guest 
</li>
<li>you are aged 18 or over</li>
<li>you have paid your balance in full&nbsp;</li>
<li>you have not opted out of receiving pre-cruise communications</li>
</ul>
If eligible, you will receive an invite to this upgrade offer approximately 80 days prior to your cruise departure.&nbsp;&nbsp;
Most voyages will be included in the upgrade programme, but Cunard reserves the right to exclude voyages for commercial reasons.
If you meet all the eligibility requirements but still cannot access the upgrade offering website, please call our&nbsp;<a title="Contact Cunard" href="https://www.cunard.com/en-gb/contact-us">Customer Contact Centre</a>&nbsp;(local call charges apply) and choose the “Cunard Upgrade programme&quot; option.

Who is eligible for stateroom upgrades and for which voyages?

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