Before you board
Find out more about what information we require before you step on board, to make your holiday as smooth as possible.
Please note: we can only accept assistance dogs on Southampton to Southampton cruises, or on Queen Mary 2 Transatlantic Crossings between Southampton and New York.
Cunard accepts registered assistance dogs on board that have been specifically trained to assist a person with a disability and has been certified by an organisation that is a full member of Assistance Dogs International (ADI) or International Guide Dog Federation (IGDF), the accrediting bodies for assistance dog organisations worldwide. All assistance dogs are carried free of charge. You can notify us that you will be bringing an assistance dog in the on board needs questionnaire, available on My Cunard for you to complete before you sail.
Emotional support dogs are not recognised as an assistance dog by the above organisations and are not permitted on board. We can only accept assistance dogs that are fully trained.
Assistance dogs may not be permitted ashore in certain ports of call, in line with current Department for Environment, Food and Rural Affairs (DEFRA) regulations which apply in the UK. If you indicate within your questionnaire that you will be taking an assistance dog on board, we will forward on the relevant paperwork for you to complete and return to us with any supplementary information that is required. Please refer to the DEFRA website for the most up to date information.
We would advise all owners to carry their dog's identification card, or similar, with them at all times in case local authorities require proof. Guests with an assistance dog are not required to travel with a companion provided they are able to undertake day to day tasks independently.