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From where she sails to what to wear, we answer the most frequently asked questions about our flagship, Queen Mary 2.

You may walk or feed your pet on board, or our Kennel Master can take care of this for you.

Am I responsible for walking and feeding my pet on board?

Our kennels open several times a day to allow guests to spend time with their pet(s) on board. Exact kennel opening times will be confirmed on board but, to give you an illustration, kennels usually open. Please note, this is subject to change.<ul><li>8:00 AM to 10:00 AM</li><li>11:00 AM to 12:00 PM</li><li>3:00 PM to 6:00 PM</li><li>8:00 PM to 8:30 PM</li></ul>Please note, only guests sailing with their pet will be permitted access to the kennels.

Can I spend time with my pet whenever I want?

There are no veterinary services on board Queen Mary 2.

Do you have a vet on board?

You can book a cruise on Queen Mary 2 on our website by choosing the ‘filter by ship’ option in our cruise search menu and selecting&nbsp;<a title="View all Queen Mary 2 voyages" href="https://www.cunard.com/en-gb/find-a-cruise#{!tag=shipsTag}shipId=QM&amp;soldOut=false&amp;start=0">Queen Mary 2</a>.
Alternatively, you can book in person by calling our contact centre on 0344 338 8641 and quoting the voyage number of the cruise you wish to book.
If it’s your first time booking a Queen Mary 2 cruise, our&nbsp;<a title="Guide to booking a Cunard cruise online" href="https://www.cunard.com/en-gb/contact-us/guide-to-booking-online">guide to booking online</a>&nbsp;takes you through all the steps to finding and booking your preferred voyage.&nbsp;

How can I book a cruise on Queen Mary 2?

With the exception of assistance dogs, such as seeing eye dogs, pets are only permitted in the kennels and their dedicated deck space for the duration of the voyage.

Is my pet allowed inside the ship?

Absolutely. Queen Mary 2 is a wonderful ship for children to holiday on. We offer a selection of age-specific Kids’ Clubs on board where younger guests can take part in all manner of fun games and activities while making new friends.&nbsp;&nbsp;
We offer a dedicated children's Afternoon Tea each day, and children’s menus in our restaurants that cater for younger palates. Most of our pools are child-friendly and there’s even a Minnows pool reserved just for children.&nbsp;
Queen Mary 2’s on board Illuminations theatre is another fun activity the whole family can enjoy, and you’ll find plenty of child-friendly film screenings and many other activities happening around the ship each day, details of which you’ll find in your Daily Programme.&nbsp;&nbsp;&nbsp;
For more information about cruising with children, please browse our&nbsp;<a title="Cruising with your family" href="https://www.cunard.com/en-gb/the-cunard-experience/families">families</a>&nbsp;page.

Is Queen Mary 2 suitable for families and children?

You’ll find so much included on board Queen Mary 2. Indoor and outdoor pools. A fully equipped gym and spa. Boutiques and a library. Her decks are teeming with amenities.&nbsp;
Your stateroom offers hanging space and drawers for your clothing, space under the bed for storing your suitcases, and we provide all linens, towels, and a selection of toiletries. Pool towels are provided for your use around each pool, so there’s no need to pack these.&nbsp;
Your stateroom additionally includes glasses and mugs, a kettle, and complimentary tea and coffee that your steward will replenish daily. You’ll also find an undercounter mini-fridge where you can store chilled items, and a robe and slippers waiting in your wardrobe. Room service including breakfast in bed is complimentary; you’ll find menus in your stateroom on arrival.&nbsp;
Laundry facilities, including irons, washing machines, and clothes dryers, are available for your use on most accommodation decks. We also offer a full dry-cleaning service if you prefer your clothes to be laundered and pressed for you.&nbsp;&nbsp;
On our webpages, you can find out more about Queen Mary 2’s&nbsp;<a title="Queen Mary 2 unique venues" href="https://www.cunard.com/en-gb/cruise-ships/queen-mary-2/queen-mary-2-unique-venues">unique venues</a>,&nbsp;<a title="Queen Mary 2 entertainment" href="https://www.cunard.com/en-gb/cruise-ships/queen-mary-2/queen-mary-2-entertainment">evening entertainment</a>,&nbsp;<a title="Queen Mary 2 wellness" href="https://www.cunard.com/en-gb/cruise-ships/queen-mary-2/queen-mary-2-spa">spa facilities</a>, and&nbsp;<a title="Queen Mary 2 outdoor spaces" href="https://www.cunard.com/en-gb/cruise-ships/queen-mary-2/queen-mary-2-outdoor-spaces">outdoor spaces</a>.

What amenities and facilities are on board Queen Mary 2?

On Queen Mary 2, as with all our ships, we offer you a choice of staying in our Britannia or Britannia Club staterooms or one of our more spacious Princess or Queens Grill Suites.&nbsp;&nbsp;
Each of our accommodation grades (Britannia, Britannia Club, Princess Grill, and Queens Grill) has its own main dining room, so if you book a Britannia Stateroom your main dining room will be the Britannia Restaurant.&nbsp;&nbsp;
In all suites and staterooms on board you’ll enjoy complimentary robes and slippers, at least one en suite bath or shower room, linens and towels, hanging space for your clothing, an undercounter mini fridge, a selection of toiletries, and tea and coffee making facilities.&nbsp;&nbsp;
Queens Grill and Princess Grill guests additionally benefit from the use of a private outdoor deck space (the Grills Terrace) as well as an indoor lounge and bar (The Grills Lounge). Guests residing in Britannia Club, Princess Grill, and Queens Grill also enjoy a reserved table each evening in their main dining room, without the need to pre-book.&nbsp;&nbsp;
Queens Grill guests further benefit from a butler and the option to dine in-suite from the Queens Grill restaurant menu. These suites, our most spacious and luxurious on board, offer you an abundance of outdoor and inside living space (in some cases spread across two floors), as well as many other exclusive benefits and amenities.&nbsp;&nbsp;
More information about our suites and staterooms on board Queen Mary 2 can be found on our&nbsp;<a title="Queen Mary 2 accommodation" href="https://www.cunard.com/en-gb/cruise-ships/queen-mary-2/queen-mary-2-accommodation">accommodation</a>&nbsp;page.&nbsp;

What are the accommodation options on Queen Mary 2?

Queen Mary 2 offers a wide range of itineraries, from short breaks to Hamburg, of two or four nights, to full World Voyages that circumnavigate the globe.&nbsp;
One of her signature itineraries is the Transatlantic Crossing. As the world’s only true ocean liner, she offers one of the most comfortable passages across this mighty ocean. You’ll find direct crossings between New York and Southampton scheduled throughout the year, perfect if you want to experience England in summertime or a spot of Christmas shopping in Manhattan’s iconic department stores.&nbsp;
Queen Mary 2 also offers cruises that call in Iceland and Scandinavia, as well as those exploring Northern Europe, The Canary Islands, and Canada and New England.&nbsp;
Discover more about the exciting array of places Queen Mary 2 visits on our&nbsp;<a title="Queen Mary 2 destinations" href="https://www.cunard.com/en-gb/cruise-ships/queen-mary-2/queen-mary-2-destinations">destinations</a>&nbsp;page or to book take a look at&nbsp;<a title="View all Queen Mary 2 voyages" href="https://www.cunard.com/en-gb/find-a-cruise#{!tag=shipsTag}shipId=QM&amp;soldOut=false&amp;start=0">all Queen Mary 2 voyages</a>&nbsp;on sale now.&nbsp;

What are the destinations and itineraries for cruises on Queen Mary 2?

In the extremely rare event that the ship’s emergency alarm bells sound, you will be allowed to collect your pet and escort it to your designated muster station. Each pet is also issued with a lifejacket.

What happens to my pet in an emergency?

Queen Mary 2 offers a wealth of dining choices to tempt you each day at sea. You could enjoy breakfast in bed in the comfort of your stateroom, a freshly prepared pizza from her poolside grill, or a succulently seared steak at Steakhouse at the Verandah.&nbsp;&nbsp;
If refined pub fare appeals, Michel Roux’s menu at the Golden Lion is sure to satisfy your appetite. Then there’s the worldly selection of hot and cold dishes at Kings Court, where you can fill your plate with all manner of tasty delights. Salad. Sushi. It’s all available (including a self-serve ice cream machine).&nbsp;&nbsp;
Fine dining is available for breakfast, lunch, and dinner in your main dining room and Afternoon Tea is offered daily in the Queens Room and Kings Court. Princess and Queens Grill guests can additionally enjoy a Grills Afternoon Tea in the Princess Grill restaurant.&nbsp;&nbsp;
You’ll also find a choice of alternative dining options to book, before you set sail or while on board, including Asian and Mediterranean-inspired menus. In addition, Gala Evenings bring the opportunity to indulge in a special five-course menu, and 24-hour room service is available free of charge in all suites and staterooms.&nbsp;&nbsp;
Learn more about the delicious and diverse food and drink options on Queen Mary 2 on our&nbsp;<a title="Queen Mary 2 dining" href="https://www.cunard.com/en-gb/cruise-ships/queen-mary-2/queen-mary-2-dining">dining</a>&nbsp;page.

What is the dining experience like on Queen Mary 2?

On each of our ships, you’ll have the flexibility to dress however you feel most comfortable.&nbsp;&nbsp;
After 6pm, Queen Mary 2’s main dining rooms, selected bars, and selected alternative dining experiences operate a ‘smart’ dress policy for dinner. This doesn’t mean you have to dress to the nines, more that you refrain from wearing activewear and poolwear. Smart jeans, chinos, skirts, tops, playsuits, dresses, and shirts are all perfectly acceptable forms of ‘smart’ attire. However, if you prefer to stay in more casual clothing you’ll still be free to dine at venues such as Golden Lion and Kings Court.&nbsp;&nbsp;
On Gala Evenings, of which there is usually one or two per voyage, we invite you to put on your finest eveningwear for a night of heightened glamour. We also dress up the ship for the occasion and offer an extra special Gala Evening menu in your main dining room.&nbsp;&nbsp;
Gala Evenings follow one of a handful of themes, which include Black and White, Red and Gold, Roaring 20s, and Masquerade. You can find the theme for your Gala Evening(s) in My Cunard ahead of sailing. How far you embrace the theme is up to you. You could add a simple pocket square to a black tuxedo or colour-match your entire outfit to the theme.&nbsp;&nbsp;&nbsp;
Please see our&nbsp;<a title="What to pack for your cruise" href="https://www.cunard.com/en-gb/the-cunard-experience/what-to-pack">cruise packing guide</a>&nbsp;for more tips about packing for your Queen Mary 2 cruise.&nbsp;

What is the dress code for dining and events on Queen Mary 2?

From full scale productions in the Royal Court Theatre to Party Nights in the Queens Room, Queen Mary 2 was built to entertain. Learn about the artists on board in an art seminar or put your musical knowledge to the test in a Golden Lion pub quiz. Hear fascinating stories from our Insights speakers or watch a feature length film in Illuminations. It’s up to you.
While daytimes offer you a chance to take part in all kinds of activities, it’s the evenings when Queen Mary 2’s entertainment really comes to life. Listen to the melodic sounds of a live pianist as you sip a martini in the Commodore Club, get swept away in the rhythms of our resident Queens Room band as you twirl across the dance floor, and watch West End style shows play out in the grandeur of the Royal Court Theatre.&nbsp;
Stand-up comedians. Daring dance troupes. Illuminating Cunard Showcases performances. Every day on Queen Mary 2 delivers an exciting new line-up of&nbsp;<a title="Queen Mary 2 entertainment" href="https://www.cunard.com/en-gb/cruise-ships/queen-mary-2/queen-mary-2-entertainment">entertainment</a>&nbsp;to experience.

What is the entertainment like on Queen Mary 2?

Since her launch in 2004, Queen Mary 2 has been our proud flagship and, after the retirement of her sister ship Queen Elizabeth 2, the only true ocean liner still sailing the globe.&nbsp;&nbsp;
Designed by British architects, she was christened by her Godmother, Queen Elizabeth II, and named in honour of her predecessor, RMS Queen Mary.&nbsp;
Built in France, Queen Mary 2 was at one time the largest cruise ship in the world, and she remains the largest ocean liner ever built. Her keel was laid down in July 2002 and features the shipyard hull number G32 (which subsequently became the name of her nightclub).&nbsp;
After a float out in March 2003 and sea trials in November and September of the same year, she sailed her Maiden Voyage from Southampton to Fort Lauderdale on 12 January 2004, carrying 2,620 guests on board.&nbsp;&nbsp;
Find out more about the&nbsp;<a title="Queen Mary 2 history" href="https://www.cunard.com/en-gb/cruise-ships/queen-mary-2/queen-mary-2-history">history of Queen Mary 2</a>.

What is the history and legacy of Queen Mary 2?

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If you are expecting to see Future Cruise Credit (FCC) for your account, please ensure your date of birth and your Cunard World Club membership number have been included in 'My details'. Any exclusive discounts from FCC will be automatically applied during the voyage booking process on the booking summary page you will see before payment. For more information, please visit our&nbsp;<a href="/en-gb/contact-us/guide-to-booking-online/using-fcc-online.html">Guide to Future Cruise Credit</a>&nbsp;page.

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Queen Mary 2 sails out of New York city at sunrise

Exceptional service is at the heart of every Cunard voyage. To recognise the dedication of our crew and remove the need for tipping, a hotel and dining service charge is added to your on board account. Every dollar goes directly to the team that makes your experience unforgettable. There are no administrative fees.
<h3>Hotel and dining service charge</h3>
This applies to crew working in restaurants and housekeeping. For current rates, please visit our <a href="https://www.cunard.com/en-gb/the-cunard-experience/service-charges">service charges page</a>.
<h3>Bar, spa, and salon services</h3>
A 15% service charge is automatically added to each purchase.
&nbsp;
If you’d like to offer an additional thank you to someone who has made your voyage truly special, you’re welcome to do so at your discretion.

Are service charges included in my cruise fare?

Breakfast, lunch, dinner, and afternoon tea are all included in your fare, whether you prefer elegant dining rooms or relaxed buffet options. Complimentary tea, coffee, and water are also available throughout the day.
For something extra special, you may choose to dine in one of our alternative restaurants for a small supplement. These include our steakhouse and seafood restaurant, <a href="https://www.cunard.com/en-gb/activity-types/dining/the-verandah" title="https://www.cunard.com/en-gb/activity-types/dining/the-verandah">Steakhouse at the Verandah</a>,&nbsp;to <a href="https://www.cunard.com/en-gb/activity-types/dining/dinner-at-aji-wa" title="https://www.cunard.com/en-gb/activity-types/dining/dinner-at-aji-wa">Aji Wa</a>, Queen Anne’s Japanese-inspired Omakase restaurant and sushi bar, among many others. You can e<a title="Explore dining with Cunard" aria-label="Explore dining with Cunard" href="https://www.cunard.com/en-gb/activity-types/dining">xplore all our on board dining venues</a> online.

Do you have to pay for food when you go on a cruise?

<h3>Complimentary parking</h3>
If you are booking a cruise on the Cunard Fare promotion, you can, subject to availability, choose from either complimentary car parking or coach transfers at the time of booking.
If you are eligible for complimentary car parking and this has been confirmed by Cunard at the time of booking, you must confirm the reservation of your parking space a minium of 35 days prior to departure with Cruise and Passenger Services directly. Bookings can be made 72 hours after making your voyage.&nbsp;
For more information, <a title="All the essential information you need to know about car parking in Southampton." aria-label="All the essential information you need to know about car parking in Southampton." href="https://www.cunard.com/en-gb/the-cunard-experience/sailing-with-confidence/car-parking" target="_blank" rel="noopener noreferrer">please see our car parking page</a>.
<h3>Coach Transfers</h3>
For guests booking a cruise on the Cunard Fare promotion, where available, complimentary coach transfers are one of the benefits available to choose from at the time of booking.
Return coach transfers are available for other fare types on all Southampton roundtrip cruises of seven nights or more (with the exception of Full World Voyages).
Coach transfers are available to all guests on the booking. Please let us know at the time of booking if you wish to use this service and then contact Intercruises on 0344 3388 690 no later than 35 days prior to departure.
Coach transfers for Transatlantic fly-cruises operate differently. Please contact our <a title="Contact Cunard" aria-label="Contact Cunard" href="https://www.cunard.com/en-gb/contact-us" target="_blank" rel="noopener noreferrer">Customer Contact Centre</a> or your local Travel Agent for assistance with transfers for these voyages.

Do you offer complimentary car parking or coach transfers?

All our ships are Wi-Fi enabled, so you can stay connected throughout your voyage. You can access the internet on your own device or via terminals in the Library or ConneXions.
<h3>Complimentary access</h3>
Wi-Fi is free for accessing My Voyage, our on board digital planner, from the moment you step on board. Instructions are available in your stateroom.
<h3>Wi-Fi packages</h3>
For browsing, email, and streaming, a range of packages can be purchased through <a href="https://myvoyage.cunard.com/">My Voyage</a> once on board, or before sailing via My Cunard.. <a title="WiFi packages" aria-label="WiFi packages" href="https://www.cunard.com/en-gb/the-cunard-experience/staying-connected">Find out more about our Wi-Fi packages</a> on our website.
<h3>Other ways to connect</h3>
You can also use your mobile provider’s roaming service near shore or the Telenor Maritime network at sea. Charges for these are set by your provider and billed directly to your mobile account.
<h3>Exclusive loyalty benefits</h3>
Gold, Platinum, and Diamond Cunard World Club members enjoy complimentary credit to redeem against a Wi-Fi plan. Terms and conditions apply. Visit our <a href="https://www.cunard.com/en-gb/cunard-world-club">Cunard World Club page</a>&nbsp;for more information.

Is Wi-Fi included on board Cunard ships?

Complimentary tea, coffee, water, and fruit juice are available throughout the day in our buffet restaurants - <a href="https://www.cunard.com/en-gb/activity-types/dining/buffet">Kings Court</a> on Queen Mary 2, <a href="https://www.cunard.com/en-gb/activity-types/dining/artisans-foodhall">Artisans' Foodhall</a> on Queen Anne, and the <a href="https://www.cunard.com/en-gb/activity-types/dining/buffet">Lido Restaurants</a> on Queen Elizabeth and Queen Victoria. You’ll also enjoy water with your meals and coffee afterwards at no extra charge.
For added convenience, every stateroom includes tea and coffee-making facilities.
Guests staying in our <a href="https://www.cunard.com/en-gb/the-cunard-experience/staterooms-and-suites/grills-experience">Queens Grill suites</a> enjoy an additional touch of luxury with a complimentary mini-bar, stocked with two bottles of wine or spirits of your choice, along with soft drinks.

What drinks are included in my cruise fare?

When booking with Cunard, your fare will include: <h3>Staterooms</h3><ul><li>A choice of Britannia, Britannia Club, Princess Grill and Queens Grill staterooms and suites. All en suite and air-conditioned.</li><li>Your own personal steward or butler* (for Queens Grill suites).</li><li>Nightly turndown service.</li><li>Satellite TV (with multi-language film and music channels).</li><li>Direct-dial telephone.</li><li>Refrigerator.</li><li>Hair-dryer.</li><li>Safe.</li><li>Daily shipboard newspaper and Daily Programme.</li><li>Egyptian cotton bed linen.</li><li>Pamper pack.</li></ul><h3> Dining</h3><ul><li>Breakfast, lunch and dinner in the main restaurant associated with your stateroom grade.</li><li>A self-service buffet restaurant (the Lido, Kings Court, or Artisans Foodhall) offering breakfast, lunch, dinner and snacks.</li><li>Complimentary breakfast in your stateroom* (until 10am for Britannia staterooms. Britannia Club and Grills suites will retain the complimentary room service menu around the clock). </li><li>Afternoon Tea of sandwiches, cakes and pastries each day.</li><li>Tea, coffee, water and fruit juice are available 24 hours a day at the Lido Restaurants on Queen Elizabeth and Queen Victoria, Kings Court on Queen Mary 2, and Artisans Foodhall on Queen Anne.</li><li>Water during meals and coffee after meals.</li></ul><h3> Entertainment</h3><ul><li>Productions in the Royal Court Theatre, including light-hearted comedies, serious dramas, Shakespeare classics and spectacular musical productions.</li><li>Dancing in the nightclub or Queens Room.</li><li>Deck games, board games, and quizzes.</li><li>Access to our on board libraries.</li><li>A variety of fitness and dance classes.</li><li>Live music in many venues, including resident bands to jazz ensembles to classical recitals and soloists.</li><li>Film screenings in cinema venues or in your stateroom.</li><li>Cunard Insights - regular talks on contemporary issues by well-known celebrities, experts and personalities.</li></ul><h3> Health and well-being</h3><ul><li>Full use of the sports court for football, deck tennis, basketball and more</li><li>A choice of swimming pools and whirlpool spas</li><li>Fully equipped gym </li></ul><h3>Children's clubs</h3><ul><li>Full access to our supervised age-specific children's clubs.</li><li>Wide range of entertainment and age-specific activities offered day and night.</li></ul><h3> Fare benefits</h3>When booking with the Cunard Fare, you can choose your stateroom location and have use of the shuttle bus service provided by Cunard when on shore. You will also benefit from first priority for receiving your chosen dining seating time and table size in the Britannia Restaurant, and you will receive the highest priority for stateroom upgrades: all for only a 15% deposit.When you book the Cunard fare for a voyage of seven nights or more, you can select one additional benefit, free of charge:<ul><li>On board spending money</li><li>Car parking at Southampton</li><li>Return coach transfers on all Southampton roundtrip voyages</li></ul>

What is included in my Cunard cruise fare?

There are several elements of a Cunard voyage that are not included in your fare. These include:<ul><li>Shore Experiences.</li><li>Premium soft and alcoholic drinks.</li><li>Drinks packages and wine collections.</li><li>Wine experiences.</li><li>Dining in our alternative venues.</li><li>Speciality Afternoon Teas.</li><li>Gift packages.</li><li>Internet packages.</li><li>On board retail and art gallery.</li><li>The casino.</li><li>Spa and salon facilities and treatments</li><li>Selected classes, tours and activities on board.</li><li>Service charges.</li><li>Travel insurance.</li></ul>

What is not included in my Cunard cruise fare?

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