Yes; some websites and categories of websites are blocked either due to their content or due to their consumption of large amounts of bandwidth. Websites that may be blocked: adult content, alcohol and tobacco, anonymisers, drug abuse, file sharing, malware, nudity, online gambling, streaming hacking, phishing, proxy avoidance and violent content.By using our Guest Wi-Fi, you agree to the terms of our acceptable use policy, which sets out the requirements and limitations of using our internet plans.&nbsp;Our Essential Plan does not include video streaming, so social media is limited to images and text only.

Are there any browsing limitations with the on board internet plans?

<ul><li>Download videos and music ahead of sailing.&nbsp;If you plan on watching a film or series, or listening to your favourite albums, podcasts or music playlists while on board, we recommend downloading it onto your device prior to sailing. Our Essential Plan does not include video or music streaming, and we cannot guarantee streaming speeds during peak hours.</li><li>Download apps before embarking. We strongly recommend you download any apps at home prior to sailing and avoid updating your device on our ships.</li></ul>

Are there any top tips for using the Wi-Fi on board?

Yes! You can choose a multi device plan which allows you to connect up to four devices simultaneously, this is available at a cheaper per device rate.If you have a single device plan you can only connect one device at a time.To switch to using your internet plan on a new device, connect the new device to the Guest Wi-Fi network, enter "internet.cunard.com" in your browser and then input your stateroom number and date of birth. You will then be able to 'Disconnect other device' and start browsing on the new device.

Can I connect multiple devices to the on board Wi-Fi?

Do Cunard World Club members receive complimentary internet? Members of our loyalty programme, Cunard World Club, may be eligible for complimentary internet credit, redeemable against our internet plans. The amount of credit will depend on your loyalty tier:<ul><li>Gold members receive US$45 per person</li><li>Platinum members receive US$80 per person</li><li>Diamond members receive US$135 per person</li></ul>Your loyalty tier at the start of your voyage will determine your internet benefit entitlement. Please visit our <a href="https://www.cunard.com/en-gb/cunard-world-club" target="_blank" rel="noopener">Cunard World Club</a> page to find out more about the various benefits you could enjoy as a member of our loyalty programme.How do I redeem my internet credit, as a Cunard World Club member if I pre purchase a Wi-Fi package on My Cunard? Select and purchase your desired Wi-Fi package. Once you’re on board, we will apply the internet credit you are entitled to as a Cunard World Club member as an on-board credit, for you to use as you wish. Alternatively, you can purchase a Wi-Fi package during your voyage, and any applicable credit will be applied during your time on board.Can I combine pre-voyage promotions with this loyalty benefit? Yes, if you purchase in a Wi-Fi package in My Cunard during a promotional period, you will still receive any loyalty internet credit you are entitled to as on board credit during your voyage.My travel companion and I both have internet credit. Can we merge our credit together to buy one plan? This loyalty benefit is personal to each individual and not transferable or combinable. Each guest must select and purchase their own internet package to receive their full credit entitlement.What happens if I don’t spend the internet credit before I disembark? Internet credit is non-refundable and non-transferable.If I buy a multi-device package, can multiple guests put their credit towards the total payment? As multi-device packages are arranged per individual guest, only one guest’s total internet credit can be redeemed in this case.If I decide I don’t want my pre-cruise internet package anymore, can I get a refund? Yes, your package can be refunded to your original payment method.&nbsp;

How do I redeem my internet credit as a Cunard World Club member?

No. My Voyage is free to use and does not require you to purchase an internet package.To avoid roaming charges while at sea, please either turn off mobile data or switch your device to flight mode, then connect your device to the ship's Wi-Fi network (Cunard Guest Wi-Fi).Once connected to the Wi-Fi, open your internet browser and visit "myvoyage.cunard.com" or scan the QR code on the guidance in your stateroom.

Do I need to purchase an internet package to access My Voyage?

On our ships, you can connect to the Wi-Fi with almost any internet-enabled device.&nbsp;<ul><li>Activate the Wi-Fi on your device, then select 'Guest Wi-Fi' from the list of available networks.</li><li>Once connected, an automated page should appear and you can select 'click here' to direct you to the Cunard Guest Wi-Fi log in page. Alternatively, open your internet browser and visit "<a title="Internet On Board" href="http://internet.cunard.com/" target="_blank" rel="noopener">internet.cunard.com</a>", which is the Cunard Guest Wi-Fi login page. </li><li>Any purchases or upgrades will be charged to your on board account.</li><li>Confirm you wish to connect your device to your chosen internet plan, and you’ll be able to begin browsing.</li></ul>Alternatively, you can browse our free Cunard websites, and our on board planner, My Voyage.&nbsp;

How do I connect to the Wi-Fi on board?

Internet credit is non-refundable and non-transferable.

What happens if I don’t spend the internet credit before I disembark?

We are pleased to offer two plans under our Cunard Guest Wi-Fi service:<ul><li>The Essential plan&nbsp;is ideal if you want to stay in touch via email and social media. You can share your holiday highlights via text and images. We also offer computers for guest use in our on board libraries, which are internet-accessible for those with this plan.</li><li>The Premium plan&nbsp;includes everything from the Essential Plan, but also allows music and video streaming, and video calls.</li></ul>Our Essential and Premium internet plans are available on all our ships.&nbsp; Full voyage plans can be purchased in advance of your sailing or once on board. 24-hour plans can be purchased once on board; these have higher prices per day than full voyage plans. Discounts are available for multi-device plans and plans on voyages of 50 nights or more in duration.&nbsp;Purchasing an internet plan ahead of your voyageThe easiest way to purchase a full voyage plan is to book on My Cunard in advance of your sailing. However, they are also available once on board. 24-hour plans can only be purchased once on board; these have higher price per day than a full voyage plan.Purchasing an internet plan on boardTo purchase an internet plan on board, connect your device to the Guest Wi-Fi, then open "internet.cunard.com" in the browser and follow the registration instructions. Once registered, you can select your preferred internet plan. Purchases will be charged to your on board account.Alternatively, connect your device to our My Voyage on board digital planner and select the 'internet purchase' option. Visit the on-board library (or ConneXions if you are sailing on Queen Mary 2) for assistance with connecting.&nbsp;

What internet plans are available on my Cunard cruise and how can I purchase them?

Low earth orbit (LEO) is a designation for communication satellites which orbit extends from approximately 300 miles above the earth’s surface up to an altitude of about 1,491 miles.Benefits of LEO is that as the satellites are closer to the earth the information has less distance to travel which means data transfer speeds are faster than Geostationary (GEO).Due to locations of LEO satellites, there is less worry of interference from structural or land mass blockage, as well as other common weather interference, meaning a more stable service.

What is a LEO Satellite and what does it mean for the Wi-Fi connection on board my Cunard voyage?

The Guest Wi-Fi on board your voyage utilises internet signals that are wirelessly transmitted thousands of miles via satellite to and from your ship, wherever it is in the world.&nbsp;Due to the nature of the satellite transmission, the Wi-Fi may sometimes be slower at sea when compared to terrestrial connectivity. Geographical location, weather and the number of users using the system can have an impact on connectivity speed.

What is satellite internet and how is it different from internet at home?

No; the Guest Wi-Fi service does not extend beyond the ship’s immediate location, but Wi-Fi should be available almost everywhere whilst you are on board.Whilst on shore, you will have to use your device’s mobile data if you wish to access the internet. Please check with your mobile provider for details of your data roaming capability and charges.

Will I be able to use my internet package when I am on shore?

No; whilst connected to the Guest Wi-Fi, your device should not be incurring any mobile data costs from your mobile network provider.&nbsp;However, it is your responsibility to ensure that you are not using the mobile signal or data. You can turn off mobile data in your device settings or by activating airplane mode (you may need to re-activate your device’s Wi-Fi afterwards).&nbsp;You will still be charged by your phone company for any voice calls or text messages, regardless of whether you are connected to the ship’s Wi-Fi.We recommend confirming your mobile roaming capability and charges in advance of your voyage. Cunard is not responsible for charges incurred via your mobile phone network provider.

Will I be charged by my phone company if I connect to the ship’s Wi-Fi?

Pricing is subject to change. Booking internet pre-cruise guarantees your rate will not change even if pricing does increase later.

Will the price of internet change with the introduction of Starlink?

Yes, there are access points in every stateroom across our fleet.

With Starlink's introduction, will I be able to access the internet from my stateroom?

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Benefit from our best rate by purchasing an internet plan for your entire voyage.

Gold, Platinum, and Diamond Cunard World Club members, who pre-purchase their Wi-Fi on MyCunard, will have their loyalty internet credit added to their onboard account during their voyage. Simply purchase a Wi-Fi package and we’ll take care of the rest.&nbsp;

By purchasing one of our internet plans, you agree to our terms relating to this service. All internet packages are provided subject to on board satellite reception. The prices shown for Wi-Fi are per day, based on one plan, unless otherwise stated. Daily packages are also available on board. 10% Discount calculated against onboard price of Multi-device and Individual Packages, as applicable.&nbsp;The individual device plans can be transferred between devices, but only one device can be used at any one time. If you wish to use multiple devices simultaneously, please purchase a multi-device package.

Save 10% when you book before you board.
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Share your holiday memories as you’re making them with enhanced Wi-Fi. From individual packages to multi-device plans, you’ll find a choice of ways to stay connected. Call loved ones back home, stream your favourite films, or browse real-time news headlines. Traverse the oceans in signature Cunard style, while never missing a moment.

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