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Travel the North Sea in search of Norwegian Fjords or Scandinavian culture, embark on the iconic Transatlantic crossing, or venture to warmer climes with a cruise to the Canary Islands or Caribbean.

Hamburg townhall and Alster river at spring

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Cruises from Hamburg

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The Lake Binnenalster in Hamburg in Germany during spring time. In the foreground the famous Alster Lake fountain.

Cruise Gate Hamburg has three terminals, but Cunard Queens most commonly dock in Cruise Center Steinwerder and Cruise Center Altona. The terminal buildings are open to passengers and visitors during the terminal's opening hours.
Cruise Center Altona has an expansive glass front that offers a spectacular view of Hamburg’s port. It is also open to visitors who can enjoy the panoramic view from the roof top terrace.
Facilities found at the cruise terminals include a café, luggage service and car rental.

If you are flying to join your cruise, the nearest airport to Hamburg's cruise terminals is <a href="https://www.hamburg-airport.de/en" title="Hamburg Airport">Hamburg Airport (HAM</a>). There are a number of airlines that fly into Hamburg, including British Airways, Emirates, Etihad Airways, and Qatar Airways.&nbsp;
There are several options for travelling between the airport and cruise terminal. These include:
<ul>
<li>Take the S1train to “Landungsbrücken” station. From there take the HVV ferry service (62) towards Finkenwerder and alight at “Dockland”</li>
<li>Coach transfers (if you <a title="Book your flight with Cunard" href="https://www.cunard.com/en-gb/advice-and-policies/flights">book your flight with Cunard</a>)</li>
<li>Taxis and rideshare services</li>
</ul>
For more information, please visit the <a href="https://www.cruisegate-hamburg.de/en/terminals/cruise-center-altona/" title="Cruise terminal Hamburg">Cruise Gate Hamburg website</a> or the <a href="http://www.hvv.de/en" title="Hamburg public transport">official website of Hamburg´s public transport system</a>.

<h3>From Hamburg central railway station</h3>
Take the S1/S3 train or the U3 tube to “Landungsbrücken” station. From there take the HVV ferry service (62) towards Finkenwerder and alight at “Dockland”. Cruise Center Altona is located right next to the ferry pier.
<h3>From Altona railway station</h3>
Take bus service 111 and alight at “Große Elbstraße”.
For more information, please plan your trip via the <a href="http://www.hvv.de/en" title="Hamburg public transport">official website of Hamburg´s public transport system</a>.

If you are flying to join your cruise and <a title="Book your flight with Cunard" href="https://www.cunard.com/en-gb/advice-and-policies/flights">book your flight with Cunard</a>, you'll be met at Hamburg Airport by Cunard representatives, and transferred to your ship by coach.

Coach transfers around Hamburg cruise port

Terminal Steinwerder boasts direct parking, offering long and short-term parking spaces are available to cruise guests, drop-off and pick-up passengers and visitors.&nbsp;
Cruise Center Altona does not offer long-term car parking - if you arrive by car, we recommend that you book valet parking or shuttle parking. If you would like to park yourself in a nearby public car park, <a href="https://www.mein-apcoa.de/parkplatz-finden/parken-in-hamburg/tiefgarage-hamburg,-holzhafen-hamburg--ci3cp112504069" title="Parking near Hamburg cruise terminal">Hamburg Holzhafen - APCOA Parking</a> is recommended.
For more details, please visit <a href="https://www.cruisegate-hamburg.de/en/parken/" title="Hamburg cruise parking">cruisegate-hamburg.de/en/parken/</a>.

Car parking near Hamburg cruise terminals

You may walk or feed your pet on board, or our Kennel Master can take care of this for you.

Am I responsible for walking and feeding my pet on board?

Our menus only highlight food options that are vegetarian, vegan, and gluten free. They will not highlight all 14 major allergens.
When you dine in the main dining restaurant, you will be given the next day’s menus showing you your available choices. The waiter can then take your pre-order with your dining choices for the next day.
In the buffet restaurants on board, there will always be a crew member on hand to advise regarding allergens and there is signage above the serving stations when food contains allergens.
We do not detail allergies within drinks; therefore, this should be discussed on board when meeting with the Food &amp; Beverage team. You should also discuss this with the waiter when ordering drinks.

Are allergens labelled in menus or beside food or drinks in the buffet?

Most Shore Experiences have prices for children, although some may have alternative ages due to age restrictions, for example on snorkelling tours. Please check the important information section on the Shore Experience you are looking to purchase.Age ranges: infants 0-23 months; child 2-12; adult 13+

Are child prices available for Shore Experiences? What are the age ranges?

Absolutely. Whether you’re seeking solitude and self-discovery or shared moments with someone special, Cunard offers the perfect balance. Our ships feature solo staterooms and plenty of quiet spaces or lively lounges to suit your mood.

Are Cunard voyages suitable for solo travellers or couples?

Princess Grill Suites include a selection of thoughtful in-suite touches, such as a welcome bottle on arrival and complimentary water, but drinks are not included as a standard package throughout the voyage. Beverages ordered in restaurants, bars and lounges are charged separately unless you choose to add a&nbsp;<a href="https://www.cunard.com/en-gb/cruise-deals/cunard-cruise-packages" target="_self">drinks package</a>.&nbsp;You can add a Signature Package when booking your voyage online and save up to 30%&nbsp;compared to purchasing them separately once on board.

Are drinks included in a Princess Grill Suite?

Queens Grill Suites include a complimentary in-suite mini-bar, stocked with a selection of spirits or wine alongside unlimited soft drinks, as well as complimentary water. Drinks ordered in restaurants, bars, lounges or through in-suite dining are charged separately unless a&nbsp;<a href="https://www.cunard.com/en-gb/cruise-deals/cunard-cruise-packages">drinks package</a>&nbsp;is added. This allows guests the freedom to personalise their on-board experience while still enjoying thoughtful inclusions as part of their suite.

Are drinks included in a Queens Grill Suite?

Most Duplexes and Suites are not wheelchair accessible. However, select accessible suites are available in other categories, for example,&nbsp;<a href="https://www.cunard.com/en-gb/the-cunard-experience/staterooms-and-suites/grills-experience/queens-grill-suites/queens-suites">Queens Suites</a>&nbsp;on Queen Anne, Queen Elizabeth, and Queen Victoria.&nbsp;
If you'd like to book a wheelchair accessible stateroom on one of our ships, or if you need more details on accessible accommodations, please contact our&nbsp;<a href="http://cunard.com/en-gb/contact-us">customer contact centre.</a>

Are Duplex Suites wheelchair accessible?

Flights aren't automatically included, but with Cunards fly cruise deals you can easily add them during the booking journey. This makes it simple to create a last minute cruise and flight deal, whether you're joining a voyage in the Mediterranean or the Caribbean.&nbsp;
<a href="https://www.cunard.com/en-gb/find-a-cruise?cruisePromoIds=SAVER&amp;isSouRoundtrip=false">View last minute fly cruises.</a>

Are flights included in a last minute cruise?

Currently we do not offer combined pricing for flight and cruises. The fares shown on our websites are cruise only. If you wish to add a flight, they can be added in the latter stages of online booking, and prices will show accordingly.
For guests in North America, Australia and New Zealand, flights are not currently available to add online; please <a title="Contact us" href="https://www.cunard.com/en-gb/contact-us">call our local contact centres</a> to enquire about and book flights.
For more information on flights with Cunard, <a title="Flights information" href="https://www.cunard.com/en-gb/advice-and-policies/flights">visit our webpage</a>.

Are flights included in my cruise fare?

Most of the Grand Duplexes are not wheelchair accessible. However, select accessible suites are available in other categories, for example,&nbsp;<a href="https://www.cunard.com/en-gb/the-cunard-experience/staterooms-and-suites/grills-experience/queens-grill-suites/queens-suites">Queens Suites</a>&nbsp;and&nbsp;<a href="https://www.cunard.com/en-gb/the-cunard-experience/staterooms-and-suites/grills-experience/queens-grill-suites/penthouse-suites">Penthouse Suites</a>.
If you'd like to book a wheelchair accessible stateroom on one of our ships, or if you need more details on accessible accommodations, please contact our&nbsp;<a href="http://cunard.com/en-gb/contact-us">customer contact centre.</a>

Are Grand Duplexes wheelchair accessible?

Most Grand Suites are not wheelchair accessible. However, select accessible suites are available in other categories, for example,&nbsp;<a href="https://www.cunard.com/en-gb/the-cunard-experience/staterooms-and-suites/grills-experience/queens-grill-suites/queens-suites">Queens Suites</a>&nbsp;on Queen Anne, Queen Elizabeth and Queen Victoria.&nbsp;
If you'd like to book a wheelchair accessible stateroom on one of our ships, or if you need more details on accessible accommodations, please contact our&nbsp;<a href="http://cunard.com/en-gb/contact-us">customer contact centre.</a>

Are Grand Suites wheelchair accessible?

Most Master Suites are not wheelchair accessible. However, select accessible suites are available in other categories, for example,&nbsp;<a href="https://www.cunard.com/en-gb/the-cunard-experience/staterooms-and-suites/grills-experience/queens-grill-suites/queens-suites">Queens Suites</a>&nbsp;on Queen Anne, Queen Elizabeth, and Queen Victoria.&nbsp;
If you'd like to book a wheelchair accessible stateroom on one of our ships, or if you need more details on accessible accommodations, please contact our&nbsp;<a href="http://cunard.com/en-gb/contact-us">customer contact centre.</a>

Are Master Suites wheelchair accessible?

Most Penthouse Suites are not wheelchair accessible. However,&nbsp;<a href="https://www.cunard.com/en-gb/cruise-ships/queen-anne/0">Queen Anne</a>&nbsp;has availability&nbsp;on Deck 7.
If you'd like to book a wheelchair accessible stateroom on one of our ships, or if you need more details on accessible accommodations, please contact our&nbsp;<a href="http://cunard.com/en-gb/contact-us">customer contact center.</a>

Are Penthouse Suites wheelchair accessible?

While&nbsp;Princess Grill Suites&nbsp;are ideal for couples or those seeking a luxurious experience, larger suites or connecting staterooms may be more appropriate for families or groups. Please consult with our Customer Contact Centre for more information about family accommodation by calling 0344 338 8641.

Are Princess Grill Suites suitable for families or groups?

Yes, Princess Grill Suites are wheelchair accessible. Each ship in the fleet has designated accessible Princess Grill Suites equipped to meet the needs of guests using wheelchairs or mobility scooters. These suites feature wider doorways, roll-in showers and other accessible amenities to ensure a comfortable stay.For more details on accessible accommodation, please contact our Customer Contact Centre on&nbsp;0344 338 8641.

Are Princess Grill Suites wheelchair accessible?

Yes, some of the Queens Suites on Queen Mary 2, Queen Victoria, and Queen Elizabeth are wheelchair accessible.&nbsp;
For more luxury and space, some&nbsp;<a href="https://prod.author.carnivalukgroup.com/content/cunard/master_website/en_GB/the-cunard-experience/staterooms-and-suites/grills-experience/queens-grill-suites/penthouse-suites.html">Penthouse Suites</a>&nbsp;on Queen Anne are also wheelchair accessible.&nbsp;
If you'd like to book a wheelchair accessible stateroom on one of our ships, or if you need more details on accessible accommodations, please contact our&nbsp;<a href="http://cunard.com/en-gb/contact-us">customer contact center.</a>

Are Queens Suites wheelchair accessible?

Yes, there are two Royal Suites on Queen Mary 2, named the Queen Victoria and Queen Anne Suite, ensuring that accessibility and luxury go hand in hand.
If you'd like to book a wheelchair accessible stateroom on one of our ships, or if you need more details on accessible accommodations, please contact our&nbsp;<a href="http://cunard.com/en-gb/contact-us">customer contact centre.</a>

Are Royal Suites wheelchair accessible?

Exceptional service is at the heart of every Cunard voyage. To recognise the dedication of our crew and remove the need for tipping, a hotel and dining service charge is added to your on board account. Every dollar goes directly to the team that makes your experience unforgettable. There are no administrative fees.
<h3>Hotel and dining service charge</h3>
This applies to crew working in restaurants and housekeeping. For current rates, please visit our <a href="https://www.cunard.com/en-gb/the-cunard-experience/service-charges">service charges page</a>.
<h3>Bar, spa, and salon services</h3>
A 15% service charge is automatically added to each purchase.
&nbsp;
If you’d like to offer an additional thank you to someone who has made your voyage truly special, you’re welcome to do so at your discretion.

Are service charges included in my cruise fare?

Some of our ‘standard’ Shore Experiences aren’t suitable for everybody due to their physical nature. However, some wheelchair users and guests with reduced mobility might feel confident they can join in certain experiences. We also offer a selection of accessible Shore Experiences which are specially designed for guests with reduced mobility.
‘Standard’ shore experiences
We give you an idea of the physicality and types of terrain you’ll encounter on each shore experience within its description. However, we don’t recommend particular ‘standard’ experiences for wheelchair users or guests with reduced mobility because we understand that everyone has different abilities.
If your mobility is limited but you’re able to board a coach, the most suitable ‘standard’ shore experiences for you will likely be those with the 'low' activity symbol. These are often titled 'Panoramic', e.g. Panoramic Rome.
Wheelchair and scooter users have the same options as all our other guests:
<ul>
<li>Go on shore independently.</li>
<li>Take a taxi (the shore experiences team on board can help arrange this).</li>
<li>Join a shore experience. However, we recommend that you consider the amount and type of movement involved, which is indicated in each shore experience’s description.</li>
<li>Arrange a private, personalised experience (the shore experiences team on board can help arrange this).</li>
</ul>
Transport on ‘standard’ shore experiences
The mode of transport used for each experience is noted in the tour description on My Cunard.
The experiences we offer involve a variety of transportation types (e.g. coach, minibus, boat etc.) which vary in size and age from port to port. Each has different accessibility and storage facilities.
Generally, full-size coaches can accommodate a limited number of small, collapsible scooters or manual wheelchairs in the hold. Guests or their companions have the responsibility for collapsing wheelchairs/scooters and placing them on the coach. If this isn’t possible, the wheelchair/scooter would need to stay on the ship as there are no storage facilities at the quayside.
Where minibuses/trolley trains are used to operate shore experiences, the storage space is too small to accommodate wheelchairs or scooters.
Accessible shore experiences and vehicles
Due to health and safety reasons, mobility scooters can’t be used on our accessible shore experiences as they can’t be safely secured inside the vehicles. If you’re a full-time scooter user or if you’d like an alternative option, we can arrange private shore experiences. Please&nbsp;speak with the shore experiences&nbsp;team on board for more personalised/ bespoke arrangements.
You can take an electric wheelchair on some accessible shore experiences. However, weight requirements do vary by tour. This information is detailed in the 'Essential Information' section of each individual tour.&nbsp;It’s advisable, where possible, to take a manual wheelchair instead as they’re always suited to the accessible vehicles.
Please also note that legal requirements for wheelchairs and travel within vehicles differ by country. Please ensure you check the 'Essential Information' for each individual tour to understand what is specifically required before you book your experience.
Accessible shore experiences are charged to your on-board account. If you’re entitled to receive a loyalty discount, it will be applied.
If you use a wheelchair or scooter part-time, we recommend you join a ‘standard’ shore experience and store your wheelchair/scooter in the hold of the coach or vehicle (providing it collapses).
Wheelchair accessible minibuses are only available in a few ports and can only accept full-time manual wheelchair users for safety reasons.
All the accessible vehicles we use and tours that are arranged locally are sourced from reputable and competent operators. They’re fully insured, have safety management systems in place and comply with all prevailing local rules, regulations and standards. The health, safety and comfort of our guests is paramount. However please be mindful that local country standards may not reflect those at home.
Written commentary for deaf/hard of hearing guests
If you let us know prior to sailing that you’d like written commentary of a shore experience, we’ll work with the tour agent and do our best to provide this for you. Please <a href="/contact-us" target="_blank" rel="noopener noreferrer">contact us</a> as soon as possible to request this.

Are Shore Experiences accessible for people with disabilities?

Signature Packages are only available to guests aged 18 and over. However, if the second guest in a stateroom is a child (e.g. there’s one adult and one child travelling together), they will each be charged the Signature Package price. In this case, the child will get the Wi-Fi package and dining credit, and the alcoholic drinks package will be replaced with an Alcohol-Free Collection.&nbsp;
Children travelling as guests three or four in a stateroom won’t be charged, and they’ll automatically get an Alcohol-Free Collection package free of charge.&nbsp;

Are Signature Package prices the same for adults and children?

Yes, subject to availability. Cunard Signature Packages can be added at the time of booking: once you’ve selected your chosen voyage, you’ll see the option to add the Signature Package or Premium Signature Package during the booking journey. Alternatively you can add packages after you have booked your cruise by contacting Cunard, or your travel agent.
<a href="https://www.cunard.com/en-gb/find-a-cruise?cruisePromoIds=PPKG" title="Book a cruise" aria-label="Book a cruise">Book now</a>

Are Signature Packages available on all cruises?

The waters of the Norwegian fjords are generally not very choppy, especially compared to open sea conditions. The fjords are typically sheltered by surrounding mountains, which help calm the water and create a more tranquil and serene cruising experience.
However, the sea can be a bit rougher in some areas, particularly if you are cruising outside the fjords or on the open ocean, like when crossing the Norwegian Sea. Within the fjords themselves, the water is usually quite calm, making it ideal for scenic cruises.
If you're prone to seasickness, it’s always a good idea to check the weather forecast and consider seasickness remedies, but overall, the Norwegian Fjords are known for their peaceful, picturesque waters.

Are the Norwegian fjords choppy?

Yes; some websites and categories of websites are blocked either due to their content or due to their consumption of large amounts of bandwidth. Websites that may be blocked: adult content, alcohol and tobacco, anonymisers, drug abuse, file sharing, malware, nudity, online gambling, streaming hacking, phishing, proxy avoidance and violent content.By using our Guest Wi-Fi, you agree to the terms of our acceptable use policy, which sets out the requirements and limitations of using our internet plans.&nbsp;Our Essential Plan does not include video streaming, so social media is limited to images and text only.

Are there any browsing limitations with the on board internet plans?

Our Shore Experiences are open to everyone travelling on the voyage, and we offer a full range of itineraries and activity types, for all levels. Some Shore Experiences may have restrictions, such as age or mobility, but this information will be included in the Shore Experience important information, on My Cunard.

Are there any limitations on who can join a Shore Experience?

Any restrictions would be on an experience-by-experience basis, and these can be found in the Shore Experience important information, on My Cunard.

Are there any restrictions for Shore Experiences?

<ul><li>Download videos and music ahead of sailing.&nbsp;If you plan on watching a film or series, or listening to your favourite albums, podcasts or music playlists while on board, we recommend downloading it onto your device prior to sailing. Our Essential Plan does not include video or music streaming, and we cannot guarantee streaming speeds during peak hours.</li><li>Download apps before embarking. We strongly recommend you download any apps at home prior to sailing and avoid updating your device on our ships.</li></ul>

Are there any top tips for using the Wi-Fi on board?

There are no Electric Vehicle charge points at the port. CPS, our parking provider, can offer trickle charging as part of their parking package on a first come first served basis.

Are there Electric Vehicle charge points at the Southampton cruise terminal?

Self Service
There are self service launderettes on board which are complimentary with washing machines, washing powder (you may bring your own personal washing powder if you wish), tumble dryers and ironing facilities which are available from around 7.30am until 9pm (subject to change).
&nbsp;
Launderettes can be found in the following locations:
Queen Elizabeth &amp; Queen Victoria - Decks 4, 5, 6, 7, 8
Queen Mary 2 - Decks 4, 5, 6, 8, 10, 11
Queen Anne - Decks 1, 4, 7, 8
&nbsp;
Specialist cleaning services
Wet cleaning is a professional, aqueous cleaning process for sensitive and non-washable garments. The wet cleaning process was invented in 1991 by Kreussler &amp; Co GmbH in cooperation with Miele. Wet cleaning avoids the use of chemical solvents. Environmental groups and the United States Environmental Protection Agency have indicated that such alternative &quot;&quot;wet cleaning&quot;&quot; methods are better for the environment than chemical solvents and proponents of wet cleaning state that these methods can be used without shrinking or otherwise damaging garments that typically require dry cleaning.
We also offer slight alterations / repairs on board, for an added cost.&nbsp;

Are there laundry facilities on board?

Yes. You’ll find a café serving refreshments within the departure lounge of each cruise terminal in Southampton (Ocean, QEII, Mayflower, Horizon, and City).
As well as serving hot and cold drinks, including selected alcoholic options, each outlet also offers a selection of sandwiches, cakes, and snack foods. Vending machines are also available.

Are there refreshments available at Southampton cruise terminal?

Yes, The Captain's, Commodore and Cunard collections are available to purchase on all Queens.

Are Wine Collections available on all ships?

As pioneers of the World Voyage, we certainly think so! Exploring the world by ship is unlike any other mode of travel, giving you access to sights and wonders that flying or travelling by road cannot offer. Cruising also gives you the luxury of going to sleep only to wake up in your next destination; no connections or weary travelling required. If you travel on a Full World Voyage, you will be sailing roundtrip; with no flights, your luggage allowance is as large as you need it to be (as long as each item is below 23kg). And speaking of luggage, perhaps one of our favourite things about cruising is that you can see dozens of destinations and only unpack once for your entire voyage! Plus, with Cunard, you have access to additional Full World Voyage benefits on selected cruises, and everything else that makes a Cunard voyage so special, including White Star Service, fine dining, world-class entertainment and a world of wellness at sea.

Are world cruises worth it?

Yes, our&nbsp;<a href="https://www.cunard.com/en-gb/cruise-types/event-cruises">Event Voyages in 2026</a>&nbsp;invite you to sail with some of the greatest talents in wellness, the arts, and entertainment — including the&nbsp;<a href="https://www.cunard.com/en-gb/cruise-types/event-cruises/literature-festival-at-sea-2026">Literature Festival at Sea</a>,&nbsp;<a href="https://www.cunard.com/en-gb/cruise-types/event-cruises/london-theatre-at-sea-2026">London Theatre at Sea</a>,&nbsp;<a href="https://www.cunard.com/en-gb/cruise-types/event-cruises/wellness-at-sea">Wellness at Sea</a>, and&nbsp;<a href="https://www.cunard.com/en-gb/cruise-types/event-cruises/abbey-road-at-sea">Abbey Road at Sea</a>.

Are you holding any Event Voyages in 2026?

Yes, the following weight restrictions apply to our kennels:
Upper Kennels&nbsp;–&nbsp;appropriate for pets of 25 lbs or less
Lower Kennels&nbsp;–&nbsp;appropriate for pets of 25.1 lbs or more
Please contact us to confirm the appropriate maximum length and height requirements for your pet, along with applicable charges.

Are your kennels subject to height or weight restrictions?

If you are entitled to internet credit, select and purchase your desired Wi-Fi package in My Cunard. Once you’re on board we will apply your internet credit an on board credit, for you to use as you wish.
Alternatively, you can purchase a Wi-Fi package during your voyage and any applicable credit will be applied during your time on board.
Can I combine pre-voyage promotions with this loyalty benefit?
Yes, if you purchase a Wi-Fi package in My Cunard during a promotional period, you will still receive any loyalty internet credit you are entitled to as on board credit during your voyage.
My travel companion and I both have internet credit. Can we merge our credit together to buy one plan?
This loyalty benefit is personal to each individual and not transferable or combinable. Each guest must select and purchase their own internet package to receive their full credit entitlement.
What happens if I don’t spend the internet credit before I disembark?
Internet credit is non-refundable and non-transferable.
If I buy a multi-device package, can multiple guests put their credit towards the total payment?
As multi-device packages are arranged per individual guest, only one guest’s total internet credit can be redeemed in this case.

As a Cunard World Club member, how do I redeem my internet credit if I pre-purchase a Wi-Fi package on My Cunard?

When booking online, your total FCC balance will be applied against the cost of the new voyage you are booking online. If your FCC balance is greater than the cost of your chosen voyage, your remaining FCC balance will be retained for use towards the payment of another voyage.
You can also contact your travel agent or our Customer Contact Centre to use your Future Cruise Credit as payment across multiple Cunard voyages.

Can FCCs be used against multiple bookings?

Mareel spa treatments, salon services and fitness classes are available to book online on My Cunard from 180 days before your cruise departs. Alternatively, you can contact the Mareel Spa Reception once on board to make a booking, either in person or via your stateroom telephone.

Can I add spa treatments to my wedding booking?

Each upgrade offer is considered individually. That means we can’t guarantee that all (or any) reservations travelling together will be upgraded. Even if all your group's reservations are upgraded, we can’t promise that the upgraded staterooms will be close together.

Can I apply for a stateroom upgrade if I’m part of a group or travelling with another reservation?

Yes, we offer a&nbsp;<a>Birthday Package</a>, which includes a freshly baked cake we’ve prepared for you on board.
You’ll need to place your order at least four days before the voyage departs by calling our Customer Contact Centre on&nbsp;<a>0344 338 8641</a>&nbsp;and giving the recipient’s full name and date of birth.&nbsp;<a>Lines are open Monday to Friday from 8.30am to 8pm, Saturday from 08:30am to 6:00pm, and Sundays and bank holidays from 10am to 5pm. Local call charges apply.</a>
If you are sailing on the voyage and would like to order the gift to your own stateroom, you can do this on My Cunard.&nbsp;
Gift packages are subject to availability and will be delivered to your stateroom on embarkation day. If you cancel your order before the start of your holiday, you’ll receive a full refund.

Can I arrange a birthday cake to be delivered on our voyage?

Absolutely. We offer a range of&nbsp;<a>gift packages and treats</a>&nbsp;which are perfect for celebrating special occasions on board our ships.<a href="https://www.cunard.com/en-gb/my-cunard/offering/categories/gifts/listing">Gift packages</a>, <a href="https://www.cunard.com/en-gb/my-cunard/offering/categories/flowers/listing">flowers</a>&nbsp;and <a href="https://www.cunard.com/en-gb/my-cunard/offering/categories/photography/listing">photography</a>&nbsp;can be purchased .&nbsp;&nbsp;Gift packages, flowers and photography are subject to availability. Gift packages and photography will be delivered to your stateroom on embarkation day. Flowers can be arranged to be delivered to your stateroom throughout your voyage. If you cancel your order before the start of your holiday, you’ll receive a full refund.To purchase a gift package, flowers or photography for another stateroom, you’ll need to place your order at least four days before the voyage departs by calling our Customer Contact Centre on&nbsp;<a>0344 338 8641</a>&nbsp;and giving the recipient’s full name and date of birth.&nbsp;<a>Lines are open Monday to Friday from 8.30am to 8pm, Saturday from 08:30am to 6:00pm, and Sundays and bank holidays from 10am to 5pm. Local call charges apply.</a>

Can I arrange a gift for a special occasion on board?

Yes, you can surprise someone with one of our on board gift packages, such as the&nbsp;<a>Ultimate Celebration Package</a>. You could even arrange a vow renewal on board with one of our&nbsp;<a>Ceremonies at Sea packages.</a>
You’ll need to place your order at least four days before the voyage departs by calling our Customer Contact Centre on&nbsp;<a>0344 338 8641</a>&nbsp;and giving the recipient’s full name and date of birth.&nbsp;<a>Lines are open Monday to Friday from 8.30am to 8pm, Saturday from 08:30am to 6:00pm, and Sundays and bank holidays from 10am to 5pm. Local call charges apply.</a>
If you are sailing on the voyage and would like to order the Celebration Package to your own stateroom, you can do this on My Cunard.
Gift packages and flowers are subject to availability and will be delivered to your stateroom on embarkation day. If you cancel your order before the start of your holiday, you’ll receive a full refund.

Can I arrange a special surprise for an anniversary on board?

Please arrive at the terminal at your set arrival time stated on your boarding pass.

Can I arrive earlier than my arrival time?

For cruises that sail out of Southampton and fly back into the UK, or vice versa, a transfer is generally provided from the airport to the ship in Southampton, or vice versa. Cruise Connect have 50 collection and drop-off points throughout the UK which can be found on their website.
If you book your voyage with the Cunard Fare pricing, you may be able to select complimentary cruise transfers as your chosen Cunard Fare benefit. In some instances, complimentary coach transfers may be available. This will be notified to you at time of booking. If this is the case then you must ensure that you have made your coach transfer booking with the Cruise Connect at least 35 days prior to departure.
All coaches are equipped with reclining seats, are non-smoking and normally have a WC and washroom. In addition, comfort stop(s) are made en route. Coaches also have wheelchair access via a lift or ramp.
Please contact Cruise Connect for pick-up point information, booking, or for further details (Telephone: 0344 338 8690 calls are charged at local rate plus your telephone company’s network access charge, email: <a title="Email Cruise Connect" aria-label="Email Cruise Connect" href="mailto:cruiseconnect@intercruises.com" target="_blank">cruiseconnect@intercruises.com</a>).

Can I book a coach transfer to and from a UK port?

We always recommend booking your Shore Experiences early, to avoid disappointment. However, if a Shore Experience is sold out, we would encourage you to explore the other options available in the wide range of Shore Experiences featured on My Cunard.

Can I book a Shore Experience that is ‘Sold Out’? Are waitlists available?

Yes you can. Solo travellers wishing to book a double stateroom can pay the relevant ‘sole occupancy’ supplement, which typically ranges from 175% to 200% of the per person fare (depending upon availability and/or stateroom grade). Please note that ‘sole occupancy’ is limited and subject to availability – and the percentage of the sole occupancy supplement may change without prior notification.
Alternatively, single staterooms (Britannia Inside and Oceanview) are available on board Queen Mary 2, Queen Victoria, and Queen Elizabeth.&nbsp;

Can I book a standard (double occupancy) stateroom if I am travelling alone?

You’re free to bring water, soft drinks, and light snacks on board our ships. You may also bring one bottle of wine or Champagne per person to enjoy in your stateroom or suite.

Can I bring food or alcohol on board?

You are welcome to bring water, soft drinks and light snacks on board, although we encourage you to take full advantage of our dining options. These include indulgent fine dining, hearty gastro fare, an informal buffet, and complimentary breakfast in bed.

Can I bring food with me on board?

We offer salon services for children over the age of 13 when accompanied by an adult over 18.The gym may be used by persons over 16 years old, provided they are accompanied by an adult over 18.

Can I bring my child to the spa/gym?

Currently, we don’t offer gift vouchers that can be used to pay for Shore Experiences.

Can I buy Cunard gift vouchers for Shore Experiences?

Currently, we don’t offer gift vouchers that can be redeemed against a Cunard voyage.

Can I buy Cunard gift vouchers to put towards a voyage?

Once on board, if you wish to cancel your shore experiences before the cancellation deadline (generally 48 hours prior to the arrival in port) a 10% cancellation fee will be applied to your onboard account and the full amount paid will be refunded to your original credit / debit card.View full terms and conditions&nbsp;<a title="Shore Experience terms and conditions" href="https://www.cunard.com/en-gb/my-cunard-tcs#shoreexperiences" target="_blank" rel="noopener">here</a>.

Can I cancel my Shore Experience when I am on board the ship?

No: Signature Packages are non-refundable and non-transferable.

Can I cancel my Signature Package without cancelling my cruise?

You can review and cancel certain booked items in My Voyage. Select 'Voyage calendar’ from the My Voyage home page to see a summary of all of your bookings. If available, a ‘Cancel booking’ button will appear underneath a booking, which you can select.
If the option to cancel does not appear in My Voyage, you can request to cancel a booking at the relevant service desk on board. If you’re not sure who you need to speak to, our Reception team will be more than happy to help.
You cannot change a booking in My Voyage, but you may cancel a booking (where available) and then book again.

Can I cancel or amend something that I have already booked in My Voyage?

You can cancel or modify your upgrade offer up until the time the offer is accepted and your stateroom has been upgraded.
Once your offer has been accepted and your stateroom has been upgraded you are&nbsp;unable to cancel or modify your offer.

Can I cancel or modify my upgrade offer?

Please contact our Flights team to discuss your flight requirements, including any potential changes or upgrades.

Can I change or upgrade my flight?

Yes, our photographers will discuss various onboard locations and, where possible, accommodate your preferences.

Can I choose the location for my private photo shoot?

No. We can’t guarantee a specific stateroom location within the upgraded category. However, you will receive all amenities associated with the upgraded stateroom.
Cunard Upgrade may not be suitable for you if you have selected a particular stateroom because it has certain features or is in a particular location on board.

Can I choose the location or specific features of the upgraded stateroom?

Yes! You can choose a multi device plan which allows you to connect up to four devices simultaneously, this is available at a cheaper per device rate.If you have a single device plan you can only connect one device at a time.To switch to using your internet plan on a new device, connect the new device to the Guest Wi-Fi network, enter "internet.cunard.com" in your browser and then input your stateroom number and date of birth. You will then be able to 'Disconnect other device' and start browsing on the new device.

Can I connect multiple devices to the on board Wi-Fi?

Yes! Your Iris print comes beautifully mounted. Frames are available for purchase onboard at an additional cost. Please speak with the photographer to explore the various framing options that best complement your photo.

Can I get my Iris print framed?

Yes. You will still be required to access the ship through the terminal in the normal way, however, once you have collected your cruise card for your second, or subsequent cruise, you will be able to bypass the check in process and head straight down to x-ray and embarkation to come back on board.

Can I get off the ship in Southampton if I am doing a back-to-back cruise?

We don’t recommend this due to time constraints and the potential it has to affect your onward travel arrangements.You might notice on My Cunard that shore experiences are offered in destinations where the ship stays overnight or for multiple full days. These experiences are offered to guests who booked the longer holiday when a choice of durations was available.If you decide to join a shore experience on your embarkation or disembarkation day, we strongly advise you ensure that the timings don’t clash with your travel arrangements.Some experiences that take place on disembarkation days include a transfer to the airport. However, you should still ensure this gives you plenty of time to check in for your flight. If in doubt, check with the shore experience team on board.If you’d like to arrange a private tour for the final day of your holiday, it may be possible to organise it on board (with a taxi to your chosen destination). However, we recommend that you familiarise yourself with the process of taking luggage off the ship.

Can I join a Shore Experience on my embarkation or disembarkation day?

We ask parents and guardians to note that children under the age of 16 must not be left unaccompanied on the ship whilst the ship is in port. There is no facility offered on board to look after your children if you go ashore.All children under the age of 16 must have an adult, 18 or above, accompanying them whilst on board.For more information on sailing with Cunard as a family, please see our&nbsp;<a title="Family cruising with Cunard" href="/the-cunard-experience/families" target="_self">family hub</a>.

Can I leave my children on board while I go ashore?

Yes, you make a partial payment through our&nbsp;<a title="secure payment service" href="https://www.cunard.com/en-gb/balance" target="_blank" rel="noopener">secure payment service</a> at any time until your balance is due. You can also pay your balance in full before your balance due date, should you wish.

Can I make a partial payment online?

If you have any special requirements for your Shore Experiences, please speak to the Shore Experiences team on board.

Can I make any special arrangements for my Shore Experience e.g. dietary?

Absolutely. You can book your own flights separately through an airline of your choice, extend your stay before or after your cruise with <a title="Hotels" href="https://www.cunard.com/en-gb/the-cunard-experience/cruise-and-stay/hotels">hotels</a>, or even book another cruise. However, booking flights through Cunard includes transfers and operational pre or post hotel accommodation where applicable, which you will not get if you book your flights separately.

Can I make my own flight arrangements?

Select ‘Voyage calendar’ from the My Voyage home page to see a summary of everything you've booked for your voyage - including any bookings made before boarding via My Cunard.
You can review and cancel certain bookings via My Voyage. If available, a ‘Cancel booking’ button will appear underneath a booking, which you can select. Normal cancellation policies apply.
If the option to cancel does not appear in My Voyage, you can request to cancel a booking at the relevant service desk on board. If you’re not sure who you need to speak to, our crew will be more than happy to help.
You cannot change a booking in My Voyage, but you may cancel a booking (where available) and then book again.

Can I manage purchases that I made in My Cunard once on board? Will there be any cancellation charges?

On certain sailings, yes! Cunard hosts special residencies and performances by Tony Award-winning artists, offering guests unique opportunities to attend live shows and even workshops at sea.&nbsp;

Can I meet Tony Award winners on board a Cunard voyage?

Guests are welcome to increase or decrease the value of their Hotel Charge once on board at the Purser's Office.

Can I opt out of paying Hotel Charges?

Yes. We offer a wide selection of gifts and gift packages that you can arrange as a surprise for someone sailing on our ships. These include:<ul><li>Champagne and chocolates</li><li>Flower bouquets</li><li>Freshly baked cakes</li><li>Photography shoots</li><li>Alternative dining experiences</li></ul>Ordering for someone else:To order a gift for someone with a different booking, you’ll need to place your order at least four days before the cruise departs by calling our Customer Contact Centre on 03453 555 111.Please have the recipient’s full name and date of birth to hand when you call. Lines are open Monday to Saturday, 8.30am–8pm, and Sunday, 10am–5pm (excluding bank holidays). Local call charges apply.Ordering for yourself:If you have a Cunard voyage booked and would like to order a gift to your stateroom, you can do this on My Cunard,&nbsp;up to four days before your voyage departs. Simply log in with your voyage booking reference, first name, last name, and date of birth&nbsp;here.Gift packages and flowers are subject to availability and will be delivered to your stateroom on embarkation day. If you cancel your order more than four days before the start of your holiday, you’ll receive a full refund. If you cancel within four days of the start of your holiday, we’re unable to offer a refund.

Can I order flowers, a gift, a birthday cake, or a surprise treat for someone on a cruise?

Yes. We offer a variety of beautiful bouquets that can be delivered to the stateroom of a guest on board our ships. You’ll find a full list of our floral arrangements&nbsp;<a href="https://www.cunard.com/en-gb/my-cunard/offering/categories/flowers/listing">here.</a>
You’ll need to place your order at least four days before the voyage departs by calling our Customer Contact Centre on&nbsp;<a>0344 338 8641&nbsp;</a>and giving the recipient’s full name and date of birth.&nbsp;<a>Lines are open Monday to Friday from 8.30am to 8pm, Saturday from 08:30am to 6:00pm, and Sundays and bank holidays from 10am to 5pm. Local call charges apply.</a>
Gift packages and flowers are subject to availability and will be delivered to your stateroom on embarkation day. If you cancel your order more before the start of your holiday, you’ll receive a full refund.

Can I order flowers for someone on a Cunard voyage?

Yes, on board credit can be used to pay for&nbsp;<a href="/the-cunard-experience/service-charges.html">hotel and dining service charges</a>. For more information on what on board credit can and can’t be used for,&nbsp;<a href="/cunard-stories/spending-on-board-credit.html">visit our handy guide.</a>

Can I pay for service charges using my on board credit?

All Shore Experiences booked in My Cunard must be paid for at the time of booking. You can do this with a valid credit or debit card. You can also book Shore Experiences on board, and these will be charged to your on board account, which you’ll be asked to settle at the end of your holiday.Please keep in mind that your preferred Shore Experiences may no longer be available once you get on board, and that the cost will be at least 10% higher than if you book in advance in My Cunard*.You can browse and book Shore Experiences here in My Cunard up until three days before you set sail on your holiday.*Savings are when compared to the on-board price and apply to selected Shore Experiences in My Cunard up until three days before the cruise departure date. See <a title="Shore Experience terms and conditions" href="https://www.cunard.com/en-gb/my-cunard-tcs#shoreexperiences" target="_blank" rel="noopener">T&amp;Cs</a>.

Can I pay for Shore Experiences with my on board spending money?

No, all wine collections must be paid for at the time of booking. You can do this via the My Cunard portal, with a valid credit or debit card. On board credit can be used for purchases made during your voyage.

Can I pay for wine packages with my on board credit?

Yes, you can place upgrade offers on multiple stateroom types, but cannot offer on an individual stateroom type more than once.

Can I place multiple upgrade offers?

Yes, it is possible to book a hotel if you are booked on a voyage-only cruise. Transfers are not included but would also be available.
Please contact our Customer Contact Centre on 0344 338 8650 (local charges apply), for further information.

Can I purchase a hotel package on a cruise-only voyage?

Yes, guests can purchase multiple Captain's Collection and Commodore's Collection wine collections.

Can I purchase multiple wine collections?

No. We will automatically allocate you an upgraded stateroom if your upgrade offer is&nbsp;accepted.
If you have already selected or have been allocated a stateroom number, there is no&nbsp;guarantee this stateroom will be available once your upgrade offer is accepted. If this is the case you will be allocated an alternative statement in the original grade booked.
Cunard Upgrade may not be suitable for you if you have selected a particular stateroom because it has certain features or is in a particular location on board.

Can I refuse the upgraded stateroom if I don’t like it and be moved back to my original stateroom?

The Northern Lights season in Alaska tends to fall between September-April, outside of peak cruise times, when evenings are at their darkest. Even then you're unlikely to spot the light show on an Alaska cruise as most itineraries focus on Southern Alaska and the areas around the Inside Passage, while the Northern Lights are typically only visible in the most northerly parts of Alaska and only for a handful of nights per year. If you wish to catch a sight of this phenomenon, look to our&nbsp;<a href="https://www.cunard.com/en-gb/cruise-destinations/northern-lights" target="_self">Northern Lights cruise page</a>, featuring cruises to Norway and Iceland.

Can I see the Northern Lights on an Alaska cruise?

Our kennels open several times a day to allow guests to spend time with their pet(s) on board. Exact kennel opening times will be confirmed on board but, to give you an illustration, kennels usually open. Please note, this is subject to change.<ul><li>8:00 AM to 10:00 AM</li><li>11:00 AM to 12:00 PM</li><li>3:00 PM to 6:00 PM</li><li>8:00 PM to 8:30 PM</li></ul>Please note, only guests sailing with their pet will be permitted access to the kennels.

Can I spend time with my pet whenever I want?

Yes – our drinks packages are still available to book separately. The easiest way to add a drinks package is by logging in to <a href="https://www.cunard.com/en-gb/my-cunard" title="Log in to My Cunard" aria-label="Log in to My Cunard">My Cunard</a>, but you’re also welcome to speak to our Customer Contact Centre team who will be happy to help.

Can I still book a drinks package if I don’t want the other Signature Package benefits?

We cannot accommodate pets on Cunard coach transfers. For independent transfers, please check with your coach provider what their policy is on pets.

Can I travel with my pet if my cruise includes a coach transfer?

You will need to check with your airline what their policy is on pets.

Can I travel with my pet if my cruise includes a flight?

Absolutely. We offer a wide range of gift packages for every occasion. Whether it’s chocolates and Champagne, a spa treatment at Mareel Wellness &amp; Beauty, or a romantic meal, we’d love to help you make a guest’s voyage extra-magical. You can view all of our gift packages&nbsp;<a>here</a>. You’ll need to place your order at least four days before the voyage departs by calling our Customer Contact Centre on&nbsp;<a>0344 338 8641</a>&nbsp;and giving the recipient’s full name and date of birth.&nbsp;<a>Lines are open Monday to Friday from 8.30am to 8pm, Saturday from 08:30am to 6:00pm, and Sundays and bank holidays from 10am to 5pm. Local call charges apply.</a>If you are sailing on the voyage and would like to order the gift to your own stateroom, you can do this on My Cunard.Gift packages and flowers are subject to availability and will be delivered to your stateroom on embarkation day. If you cancel your order more than four days before the start of your holiday, you’ll receive a full refund. If you cancel within four days of the start of your holiday, we’re unable to offer a refund.

Can I treat someone sailing on one of your voyages?

Yes, you can request to change your title, name and date of birth all within a single submission.

Can I update my title, name, and date of birth in the same submission?

After booking your voyage, you may be given the option of placing an offer on an accommodation upgrade through our <a title="Cunard Stateroom Upgrade programme" aria-label="Cunard Stateroom Upgrade programme" href="https://www.cunard.com/en-gb/stateroom-upgrade">Cunard Upgrade</a> programme.
If you’re eligible, you’ll be sent an email from us to access the <a title="Submit a Cunard Upgrade offer" aria-label="Submit a Cunard Upgrade offer" href="https://upg.plusgrade.com/marketing/partner/AzXwWJzSCUN">Cunard Upgrade website</a>. Once you’re there, simply choose an accommodation upgrade from the list provided, and make us an offer of how much you’d be happy to pay to upgrade to that stateroom or suite.
Your booking will be automatically updated once we’ve accepted your offer.

Can I upgrade my stateroom after booking?

Future Cruise Credit (FCC) that can be applied as a payment can be used on your upgrade. When you make your upgrade offer, you can request that your payment be made with your FCC.
Please check the terms of your FCC to ensure it can be used as payment. For more information, please read our&nbsp;<a title="Using FCC" href="/content/cunardcruises/en_GB/advice-and-policies/future-cruise-credit-terms-and-conditions/guide-using-FCC.html" aria-label="Using FCC">guide to booking with FCC</a>.

Can I use an FCC to cover the cost of my upgrade?

If your FCC was issued as a result of Cunard cancelling your voyage due to our pause in operations caused by Covid-19 then yes, your FCC can be used to pay for your flights and hotels booked with Cunard.

Can I use my FCC to pay for my flights and hotel bookings?

If your FCC was issued as a result of Cunard cancelling your voyage due to our pause in operations caused by Covid-19 then yes, your FCC can be applied against multiple people on the same booking.
Unfortunately, FCCs issued as a gesture of goodwill cannot be used in this way.

Can I use my FCC to pay for my travelling companion's fare?

No; My Voyage is only available to use while you’re on board your ship.

Can I use My Voyage when I'm on shore?

It is permissible to wear such items of clothing during the daytime.
It should also be noted that some countries may have rules against this sort of attire such as Barbados where it is illegal due to this matching the uniforms worn by security services.
Restriction to wearing camouflage clothing:
<ul>
<li>Barbados</li>
<li>St Kitts</li>
<li>Dominica</li>
<li>Grenada</li>
</ul>
No restrictions to wearing camouflage clothing:
<ul>
<li>Curacao</li>
<li>St Maarten</li>
</ul>

Can I wear army camouflage clothing on board or ashore?

Yes, you will find a full selection of toiletries and cosmetics in the Royal Arcade shops. Complimentary Penhaligon’s toiletries are also included in your stateroom.

Can you buy toiletries on board?

No. A passport is required for all voyages, and you will not be able to embark your ship without a passport.

Can you go on a voyage without a passport?

You may bring one bottle of wine or Champagne on board to enjoy within your stateroom.

Can you pack alcohol?

Yes - you can view the Northern Lights on one of our Norwegian cruises, however we can't guarantee it! The aurora borealis is near impossible to predict, but sightings are more likely on clear nights between October and March, and odds increase the further north you travel. Cruises to Tromsø, the capital of the Arctic, should give you a decent chance. To view our special Northern Lights voyages, visit our&nbsp;<a href="https://www.cunard.com/en-gb/cruise-destinations/northern-lights">dedicated page</a>.

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