Frequently Asked Cruise Questions

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For more details on any of these questions, please contact your Travel Agent
or call Cunard at (800) 728-6273.

Before You Sail

What is Cunard CompleteAir?
Cunard® CompleteAir is now better than ever with new, lower prices. Cunard's improved program offers all the benefits of a flexible ticket at the price of a restricted ticket, at deeper discounts compared to booking airfare online or directly with the airlines.

Click here for more information.

How can my loved ones reach me on board?
Friends and family can reach you by email, which you will be able to check in the ship’s Internet Centre or via your laptop with WiFi access in the staterooms and public areas (service charge applies). In addition, mobile phones may be used on board — check with your service provider before you leave to confirm you have international roaming service enabled. To connect with Queen Elizabeth, Queen Victoria or Queen Mary 2, please call (001) 732-335-3272 for calls originating outside the U.S.; for calls from the U.S., please dial (877) 266-0185. These numbers connect to the Maritime Telecommunications Network automated voice response where you will be prompted to enter your credit card number and expiration date. Your call will be charged a rate of $7.90* USD/minute upon connecting to the ship.  Calls on the network are limited to a maximum of 10 minutes per call.
* Please note that price listed is subject to change.

What do I wear on board during the day?
You’ll need to pack a range of cooler to warmer clothes, depending on your itinerary and the time of year you travel. On board during the day, you’ll probably find yourself most comfortable in stylish casual wear, including shorts and smart jeans. Swimwear, micro shorts, sarongs and gym wear should be reserved for the poolside, on deck or in the spa and fitness centre. We request that swimwear be covered up before entering any enclosed areas.

What about shore attire?
Be comfortable but please remember to respect the cultural dress norms of your hosts when visiting houses of worship. A lightweight raincoat and umbrella never go amiss! Finally, a pair of comfortable walking shoes (plus a spare pair of glasses) will always stand you in good stead.

Do I have to dress for dinner every evening?
Evening attire is effective from 6pm. Dressing up elegantly for dinner is one of the great thrills of a Cunard vacation, yet we also want our guests to feel relaxed. So each evening our dress code will either be formal or informal, details for which can be found on your Voyage Personaliser at The evening dress code will also be specified in your ship’s Daily Programme, which is delivered to your stateroom each day.

On formal nights, guests wishing to dress more casually are welcome to dine in the Kings Court or Lido main buffet restaurant and relax in the Winter Garden or Garden Lounge bar. Please be respectful of fellow guests by avoiding the more formal areas of the ship, including our Alternate Dining restaurants.

Please note that after 6pm, shorts, blue or worn denim (for men  and women), sandals and sleeveless tops (for men) are not considered appropriate within any of the ship’s public areas.

Formal: Dinner jacket, tuxedo or dark suit with tie for gentlemen.  A range of gentlemen’s formal wear is available to hire on board. Evening or cocktail dress for ladies.

Informal: Jacket required, tie optional for gentlemen. Cocktail dress  or stylish separates for ladies. No jeans or shorts.

Can I arrange to have someone handle my luggage to and from the ship?
We offer White Star Luggage Service™, which is provided by a reputable carrier and is available exclusively to our guests. Continental U.S. reservations should be secured at least 35 days prior to sailing date. Service can be requested within 35 days of sailing at an additional cost and is based on destination and availability. Please note you can purchase luggage transfer service home while on the ship. Additional terms and conditions apply. Call (888) 491-0774 for more information.