COVID-19 – Looking after our guests and crew.

The following control measures have been implemented for our ships:

Pre-boarding screening will be conducted for all guests, crew and visitors in all embarkation ports with further medical evaluation if necessary.
All persons who, within 14 days before embarkation, have had close contact with anyone suspected or diagnosed as having Coronavirus (COVID-19), or who is currently subject to health monitoring for possible exposure to coronavirus, will not be permitted to board our ships.
All guests and crew who visit our onboard Medical Centre with symptoms of any respiratory illness will be risk assessed for Coronavirus (COVID-19) and action taken as necessary.
Environmental disinfection onboard will be performed in accordance with our regular stringent cleaning and sanitation protocols.
Cleaning processes will pay particular attention to frequently touched surfaces such as counters, elevator buttons and doorknobs and handles.
The use of hand sanitiser will be encouraged before entering the restaurants and food venues and when guests and crew return onboard from time ashore. Sanitiser will also be found at sanitiser stations and pumps throughout the ship.
Our Captain, Officers and crew will not be shaking hands and security staff on gangways who may be handling multiple items will be wearing gloves.

As an additional precaution, we are encouraging all guests to follow these best practices for travel:

Pack 14 days of extra medication – In the event of unexpected travel delays and emergencies, please remember to bring additional prescription medication for at least two weeks beyond the length of the cruise. Also bring a list of the names, strengths and dosages of all medications in case refills are required.

Mobile phone instructions – Guests should enable an international travel plan inclusive of voice and data. Mobile phones will not work the same in all countries without an international plan and Wi-Fi is not as available in many countries. An international plan will enable you to stay connected at a reasonable rate and ensure you can be contacted.

Purchase travel insurance – It's always a good idea and strongly recommended that you purchase travel insurance through Cunard, or some other form of travel insurance, not only to protect from any losses stemming from unforeseeable circumstances during your vacation, but to also have confidence to make new plans with "cancel for any reason" coverage.

Practice healthy travel habits – According to the World Health Organization, the simplest and most effective way to prevent illness, is to take extra care to practice basic health habits, including:

Wash your hands often with soap and water for 20 seconds.
Where soap and water are not available, use an alcohol-based hand sanitizer.
Avoid close contact with people suffering from cold or flu like symptoms.
Cover your nose and mouth with a tissue when you cough or sneeze or use a flexed elbow
Avoid unprotected contact with live wild or farm animals.
Avoid touching your eyes, nose and mouth with unwashed hands.

As well as working to protect everyone onboard our ships, we are seeking to minimise any possible impact on our guests, their bookings and travel arrangements. We will communicate updates and advise guests and travel agents of any changes as soon as possible.

We understand if this situation has led you to think about cancelling your upcoming voyage. Simply call us on 0345 355 0300 and we can discuss your options. If you booked with a travel agent, they will be able to help.

For guest enquiries, please contact: customerservices@cunard.co.uk.

For media enquiries only, contact: carnival@hanovercomms.com.