Frequently Asked Cruise Questions

Watch FAQs videos >>

For more details on any of these questions, please contact your Travel Agent
or call Cunard at (800) 728-6273.

On Board

How many formal nights are there?
Formal nights are one of the most distinctive parts of the Cunard experience and are a great opportunity to socialise with like-minded travellers. The number of formal nights varies by cruise and will be detailed in your pre-cruise documents. Cruises typically have two to five formal nights depending on length and number of sea days. Of course, single travellers are welcome at all events, and Gentleman Dance Hosts are on board to waltz and salsa with single ladies. 



Is there Internet connection on board?
Yes, you may access the Internet in each ship’s Internet Centre. Guests with laptops may access the web via our wireless network, available in every stateroom as well as many public rooms. Charges apply for these services. 



Will I need money on board?
For your convenience, we operate a “cash-free” system where you simply sign for all purchases using your personal identification key card, which is provided at check-in. This card is also your pass on and off the ship. It should be signed immediately and kept securely about your person at all times. You may choose to settle your account by credit card, registered at check in, or with cash. If settling with cash you will, however, need to keep your account in credit at all times. Please note we do not accept Personal Checks, Travellers Checks  or Pre-Paid Credit Cards on board.



Will I be able to clean my clothes on board?
Yes. Full laundry services are available on board, and will be billed to your stateroom. Complimentary self-service washers, dryers and ironing facilities are also available.



Are there medical facilities on board?
Yes, but these basic medical facilities are equipped primarily to  deal with illness and accidents and are not intended to provide ongoing treatment of pre-existing conditions. If you happen to be taken ill whilst cruising with us and your condition were so serious that we needed to get you to shore, you would be placed into the care of our port agents and a member of our team ashore would stay in contact with you and provide support if required. Please note, however, that all medical services on board are charged for. If you anticipate a need for medical services aboard the ship, your special requirement must be advised to us in writing before your booking can be finalised. Because medical facilities are limited and shoreside medical care is not always readily available, we will not be able to carry guests who will be 24 weeks or more pregnant by the end of the intended cruise. 



What is the smoking policy on board Cunard ships?
The safety, comfort and enjoyment of all our guests has always been a key concern at Cunard. With this in mind, and as a direct result of the feedback we have received from our guests, we have amended our policy with regard to smoking on board Cunard ships.

Smoking is no longer permitted in any public area with the exception of Churchill’s Cigar Lounge and designated areas on the open decks. Pipe and cigar smoking is only permitted in Churchill’s Cigar Lounge and on the permitted open deck spaces.

For the safety, comfort and enjoyment of our guests, smoking (including Electronic alternatives) is not permitted in staterooms, on stateroom balconies or in public rooms.


Are there any other places to eat on board?

 All ships offer alternative dining options, which are available to everyone:

Queen Mary 2 — Boardwalk Cafe, Carinthia Lounge, Golden Lion, Kings Court, Sir Samuel’s and The Verandah restaurant.

Queen Victoria — Cafe Carinthia, Golden Lion, Lido restaurant, The Verandah restaurant and Winter Garden.

Queen Elizabeth — Cafe Carinthia, Golden Lion, Lido restaurant, The Verandah restaurant and Garden Lounge.

In addition each ship will offer alternative dining cuisine each evening:
Italian, Indian, Pan Asian, Tex Mex and American Smokehouse menus are available at the Kings Court buffet on Queen Mary 2 or the Lido restaurant on Queen Victoria and Queen Elizabeth.

Advance bookings are required for The Verandah restaurant as well as the speciality dining options in the evening offered in the Lido and Kings Court respectively. These dining options carry a nominal charge.

Room service is also available 24 hours a day. 

 

What if I need a special diet?
Please advise us of your needs six months prior to departure or  at the time of booking, whichever is closer to your departure date.  Whilst every effort is made to ensure that special dietary requests  are met, please note this cannot be guaranteed.

Kosher  — For guests who require Kosher food, we are pleased to provide this for dinner only. Please advise us at the time of booking where we will send you a menu to make your selection; this must be returned no later than six weeks prior to departure. Unfortunately  we are unable to offer Kosher food for bookings that are made less than six weeks prior to embarkation.



Are there any bars or lounge areas on board?
On all ships there is a Commodore Club, Golden Lion pub,  The Pavilion, Queens Room (Afternoon Tea) and Churchill’s  Cigar Lounge plus:

Queen Elizabeth — Café Carinthia, Midships Bar and Lounge,  the Garden Lounge and the Yacht Club (nightclub).

Queen Victoria — Café Carinthia, Hemispheres (nightclub), Midships Bar and Lounge, Veuve Clicquot Champagne Bar and Winter Garden.

Queen Mary 2 — Chart Room Lounge and Bar, G32 (nightclub), Veuve Clicquot Champagne Bar and Winter Garden.



Do you hold emergency drills on board?
Cunard ships are among the safest afloat. An emergency drill for guests will be held before the ship sails from her embarkation port on each cruise. Attendance at these drills is mandatory in accordance with International Maritime Law. In your stateroom, you will find a black folder containing safety information which describes the emergency procedures and designates the route for the passenger assembly station to which you have been assigned. In addition to actively participating in the drills, you are urged to study this information carefully and familiarise yourself with the use of life jackets, which are provided for every guest. Children’s life jackets are available from your stateroom steward.



Can I bring alcohol on board?
You may bring wine or champagne on board to celebrate special occasions. However if it is consumed in any of the dining rooms, alternative restaurants or bars then each bottle will be subject to  a corkage fee.


Will I be able to attend religious services?
A Catholic Priest will be permanently on board Queen Mary 2 and  on board Queen Elizabeth and Queen Victoria during major religious holidays. A Rabbi will also be on board during major religious holidays. Non-denominational services are conducted at sea. During cruises coinciding with a major religious holiday, ecumenical clergy will be aboard to conduct services.