Your Cunard experience.
Last updated: December 17, 2020.
Before you board.
Prior to your departure, Cunard will send you the latest public health guidance as well as pre-voyage information about mitigating the risk of Covid-19, along with a health declaration questionnaire. Please read this carefully as this will include information regarding what to expect when you arrive at the terminal, your time on board, any country-specific requirements to be aware of and other relevant protocols while you are traveling with us. If you’re booked on a fly-cruise, please refer to your airline for their latest protocols and air travel advice.
If you are traveling with friends and family, please let us know at the time of booking so that we can link your parties to form one traveling group up to a maximum number allowed by UK Government guidelines at the time of sailing. This will help to coordinate your experience. Please call our Customer Contact Department or speak to your travel advisor to link your bookings before you sail.
Boarding your ship.
Boarding your ship.
All guests and crew boarding our ships will undergo health screening and testing for Covid-19 before boarding. If you test positive for the virus, you will be denied boarding but we’re pleased to say you’ll receive an FCC to the value of the cruise and we will automatically refund any pre-cruise purchases made through My Cunard*^.
Cleanliness and care.
Restaurants and bars.
Additionally, dishes in our buffets and deck grills will now be served by our waiting staff, while each of our restaurants and bars will be adapted in line with the latest social distancing guidance.
Activities and leisure.
All public areas will be adapted for social distancing and elevator capacity will be reduced. You may see changes that will include pre-booked appointment slots only and additional services such as a retail concierge service with shops offering click and collect or a cabin drop-off service with products available to order pre-cruise.
Certain activities or areas of the ship that would make social distancing difficult may not be in operation when we return to sailing. We will keep all guests aware of any potential restrictions before they sail.
Your suite or stateroom.
*If you were part of a linked booking, your friends or family would also be able to opt for the FCC and receive a refund for any pre-cruise purchases made. Guests must link with other travelers at the time of booking.
^If you booked your cruise as part of a wider vacation package please contact your travel provider for more information relating to their policy in place should you be denied boarding.
While we want to ensure you have the Cunard vacation you've dreamed of, please be aware that we will be significantly reducing the number of guests on our first voyages following the pause in operations.