COVID-19 – Keeping you updated.

Introduction.

At Cunard we take your wellbeing very seriously. And although the risk to our guests and crew is low, we recognise the ongoing coronavirus (COVID-19) situation is potentially unsettling. Rest assured that across the company, our experts are working closely with the World Health Organization (WHO), US Centers for Disease Control and Prevention (CDC) and Public Health England to ensure you can still enjoy the holiday you deserve.

We are closely monitoring the situation and are able to react quickly to any arising challenges; whether that’s re-routing Cunard’s ships to minimise risk or putting extra procedures in place for your protection and wellbeing. This level of agility means we are well positioned to deliver the holiday you’ve been looking forward to.

Across the fleet, we’re already implementing numerous practical changes to our day-to-day operations including pre-boarding screenings for guests, crew and visitors at all ports of embarkation. We’ve the added reassurance of Medical Centres on every ship. In addition, working with the relevant public health authorities, we uphold the highest levels of hygiene across our fleet.

We understand if this situation has led you to think about canceling your upcoming voyage. Simply call us on 800 728 6273 and we can discuss your options. If you booked with a travel agent, they will be able to help.

Looking after our guests and crew.

The following control measures have been implemented for our ships:

  • Pre-boarding screening will be conducted for all guests, crew and visitors in all embarkation ports with further medical evaluation if necessary.
  • All persons who, within 14 days before embarkation, have had close contact with anyone suspected or diagnosed as having Coronavirus (COVID-19), or who is currently subject to health monitoring for possible exposure to coronavirus, will not be permitted to board our ships.
  • All guests and crew who visit our onboard Medical Centre with symptoms of any respiratory illness will be risk assessed for Coronavirus (COVID-19) and action taken as necessary.
  • Environmental disinfection onboard will be performed in accordance with our regular stringent cleaning and sanitation protocols.
  • Cleaning processes will pay particular attention to frequently touched surfaces such as counters, elevator buttons and doorknobs and handles.
  • The use of hand sanitiser will be encouraged before entering the restaurants and food venues and when guests and crew return onboard from time ashore. Sanitiser will also be found at sanitiser stations and pumps throughout the ship.
  • Our Captain, Officers and crew will not be shaking hands and security staff on gangways who may be handling multiple items will be wearing gloves.


As an additional precaution, we are encouraging all guests to follow these best practices for travel:

Pack 14 days of extra medication – In the event of unexpected travel delays and emergencies, please remember to bring additional prescription medication for at least two weeks beyond the length of the cruise. Also bring a list of the names, strengths and dosages of all medications in case refills are required.

Mobile phone instructions – Guests should enable an international travel plan inclusive of voice and data. Mobile phones will not work the same in all countries without an international plan and Wi-Fi is not as available in many countries. An international plan will enable you to stay connected at a reasonable rate and ensure you can be contacted.

Purchase travel insurance – It's always a good idea and strongly recommended that you purchase travel insurance through Cunard, or some other form of travel insurance, not only to protect from any losses stemming from unforeseeable circumstances during your vacation, but to also have confidence to make new plans with "cancel for any reason" coverage.

Practice healthy travel habits – According to the World Health Organization, the simplest and most effective way to prevent illness, is to take extra care to practice basic health habits, including:

  • Wash your hands often with soap and water for 20 seconds.
  • Where soap and water are not available, use an alcohol-based hand sanitizer.
  • Avoid close contact with people suffering from cold or flu like symptoms.
  • Cover your nose and mouth with a tissue when you cough or sneeze or use a flexed elbow
  • Avoid unprotected contact with live wild or farm animals.
  • Avoid touching your eyes, nose and mouth with unwashed hands.


As well as working to protect everyone onboard our ships, we are seeking to minimise any possible impact on our guests, their bookings and travel arrangements. We will communicate updates and advise guests and travel agents of any changes as soon as possible.

Traveling to our ships.

Any guests or crew who have traveled from or through mainland China, Hong Kong, Macau, Republic of Korea, Iran or Italy within 14 days of embarkation, including transiting through an airport in these locations, will not be permitted to board our ships.

Those guests who have traveled from or through Singapore, Taiwan, Thailand or Japan within 14 days before embarkation will be subject to advanced pre-boarding screening.

Please be aware that any guests who are given permission to board following this advanced screening may be subject to additional and ongoing active surveillance and measurement throughout the cruise. Those guests should also be aware of the potential for other mandatory inspections beyond our control from port authorities and also the potential for refused entry.

For those that have not traveled yet, in light of the advanced pre-boarding screening measures now in place, you may wish to consider making alternative travel arrangements if you plan to travel through any of these countries within 14 days of embarkation because of associated risks.

Given the serious nature of these circumstances, false responses on pre-boarding documents will result in immediate grounds for denial of boarding and may also face additional legal consequences. Guests should be prepared to disclose documentation to evidence travel history.

Itinerary changes.

Some destinations on your itinerary may restrict or deny entry to ships carrying any person with symptoms of influenza and illness even if symptoms do not meet the criteria set by world health experts including CDC and WHO – and would therefore not even be required to be evaluated or tested for Coronavirus (COVID-19) in most places around the world. While we will work to minimise these incidents, we do not have control over these decisions. Cunard will comply with all required guidelines that may be implemented by individual destinations that may require itinerary changes. We will make every effort to inform you of any new local policies as soon as the information is made available to us. In some cases, we may choose to replace a port until we can get clear policy guidelines, rather than risk a situation where we could be turned away without cause.

We will continue to monitor the Coronavirus (COVID-19) situation and amend itineraries as necessary.

For guest inquiries, please contact: cunardgroups@cunard.com.

For media inquiries only, contact: carnival@hanovercomms.com.