Your Cunard experience.
While we’ve introduced some new protocols to protect your well-being, rest assured you’ll still be able to enjoy a wonderful Cunard holiday. You’ll still be free to do as much or as little as you please each day, just as you’d expect. Our entertainment venues, restaurants, and bars will be open, and we’ve even introduced advanced booking and virtual queues to give you more flexibility over when and where you eat. You’ll find all the usual activities to get involved in, from fitness classes to Gala Evenings. Each evening also offers a unique line-up of entertainment to choose from, from live bands to award-winning theatre fresh from the West End stage and an incredible array of expert guest speakers.
Before you board.
To make check-in at the terminal as easy as possible, we’ll now ask you to complete a few things at home, before the day of your departure. As your holiday gets closer, we’ll provide pre-voyage information about mitigating the risk of Covid-19 and will ask you to complete a Health Declaration questionnaire. Please read this pre-voyage information carefully as it will explain what to expect when you arrive at the terminal, your time on board, any country-specific requirements to be aware of, and protocols you need to adhere to while travelling with us.
If you’re booked on a fly-cruise and/or an overnight stay, please refer to your airline/hotel for their latest protocols and travel advice. You can take a look at the government’s safer aviation guidance, including how to travel safely in airports and on aircraft.
If you are travelling with friends and family, please let us know at the time of booking so that we can link your parties to form one travelling group. This means that you’re able to dine, meet in a bar, watch shows and go on a shore experience together without the need for social distancing. Please call our Customer Contact Centre or speak to your travel agent to link your bookings before you sail.
Boarding your ship.Before your holiday can begin, we’ve enhanced our boarding procedures, working with our partners in the ports. In the cruise terminal you will be required to wear a face mask and maintain social distancing, in accordance with all current guidelines.
All guests and crew boarding our ships will undergo health screening. If you test positive for the virus, you will be denied boarding, but we’re pleased to say you’ll receive a non-refundable FCC to the value of the cruise which is not ABTA or ATOL protected, and we will automatically refund any pre-voyage purchases made through My Cunard*.
If you were part of a linked booking, your friends or family would also be able to opt for the FCC and receive a refund for any pre-voyage purchases made. That way, you can enjoy your break when the time is right. Guests must link with other travellers at the time of booking.
We are aware of the NHS guidance in the UK for close contacts, which states that there is no longer a need to self-isolate if you have completed your vaccination course. However, the framework of approved protocols for cruise ships differs slightly to that on land, and the protection of the health and well-being of all guests and crew is our priority. Therefore, if you are identified as a close contact of someone who tests positive for Covid-19 prior to boarding, you unfortunately will not be able to travel. If this happens, so you have the opportunity to travel at a later date, you will receive a non-refundable Future Cruise Credit (FCC) to the value of the voyage. Please note, the FCC would not be protected by ABTA or ATOL and we will automatically refund any pre-cruise purchases made through My Cunard*.
*If your cruise is part of a wider holiday package booked through a tour operator please contact your tour operator for information relating to their policies in place should you be denied boarding.
Vaccination and testing.
As the guidance evolves, so may our policies and procedures. We will update these pages as necessary and update all guests prior to their holiday departure date. Please do ensure that your preferences and contact details are up to date in My Cunard.
Cleanliness and care.We have always taken pride in the cleanliness of our ships. Our enhanced measures will raise these standards even higher, ensuring all areas are inspected and cleaned even more regularly, with products proven to be effective against Covid-19. Added hand sanitiser and hand-washing stations will also be available for your comfort and well-being.
All Cunard ships are already fitted with HEPA air filtration in appropriate areas. Ahead of our sailing restart we will be further enhancing existing filtration, further maximising fresh air circulation and also fitting ultraviolet light disinfection across all our ships. These ship-wide upgrades to on-board air systems are based on the latest indoor air quality guidance from the U.S. Centers for Disease Control and Prevention (CDC), the European Centre for Disease Prevention and Control (ECDC), and the American Society of Heating, Refrigerating and Air-Conditioning Engineers (ASHRAE).
For added peace of mind, we are initially operating with a reduced occupancy on our ships to ensure we’re able to adhere to the latest social distancing guidelines. Social distancing is in place in all public areas and lifts will have limited capacity, though still available to those who need to use them.
We require guests to wear a face mask, with no exceptions, in specific areas including the terminal, when moving around indoors on board, and when seated in the theatre. You’re free to remove your mask when seated elsewhere around the ship, when out on deck and when exercising. We would always recommend guests wash their mask daily and choose a good quality, ideally medical-grade, standard. Please note that visors and face shields will not be accepted as a substitute for a face mask.
Restaurants and bars.Dining on board one of our Queens will always be part of what makes a voyage with Cunard so special. All of our restaurants and bars are open for you to enjoy on board. All restaurants will feature table service, and we may change the dining options available in some venues as part of our enhanced well-being measures. The Lido buffet will still operate, however with an assisted service. Rest assured you'll have the opportunity to dress up and dine in style, or relax in more casual surroundings - the choice continues to be yours.
You can dine with guests travelling in other staterooms if you wish to but please note, shared tables will only be available when requested, otherwise you will have a table to yourself and your travelling group.
Entertainment.All of our entertainment venues will be open throughout your holiday and we’ll continue to offer a comprehensive programme of music, theatre and guest speakers on each voyage. While most performances will be accepting walk-ins, those that require pre-booking will be clearly indicated in your daily programme, and we’ll have plenty of show times to ensure you don’t miss out. To protect the well-being of everyone on board, our performances are adapted so that artistes and audience adhere to the latest guidance.
Activities and leisure.Leisure and retail areas such as our spa, salon, gym, pools, casino, shops and lounges are operating. From a soothing spa treatment or a yoga class, a browse in the boutiques or a blackjack hand in the casino, it’s all waiting for you. We have some new measures in place to minimise contact, reduce the number of guests in each area, and maintain the highest levels of cleanliness – much like you’re used to ashore.
Only activities or areas of the ship that would make social distancing difficult are not in operation. For example, you can dance with someone you’re travelling with as part of a hosted dance class, however the dance floors in our lounge bars and night club will not be open.
Solo travellers will be able to enjoy delicious dining, world-class entertainment and adventures ashore. Guests travelling alone are welcome to join others for dining and all hosted activities such as workshops, dance classes and shore experiences.
Your suite or stateroom.Your stateroom steward, or butler if you’re staying in our Queens Grill suites, will maintain your accommodation to our enhanced housekeeping standards throughout your stay. To ensure social distancing, we will kindly ask that you are not in your accommodation whilst cleaning is taking place.
To enhance our stateroom experience even further, we’ll be introducing an extended complimentary room service menu for you to enjoy.
We know how much our guests love to get under the skin of each destination and so we’re introducing a new range of experiences, including more accessible options, to ensure you still have the opportunity to experience the best of each exciting stop.
Guests will be able to go ashore independently but must adhere to the specific Covid-19 protocols in each destination. However, as restrictions in each destination are changeable, and some destinations may only allow cruise line organised experiences ashore, we highly recommend you purchase Cunard shore experiences prior to travel to ensure you always have the option to explore each destination.
Testing may also be required to go ashore in various destinations on your itinerary. These tests will be available to purchase on board (at a cost of $25 per antigen test per person and $35 per PCR test per person), however currently the majority of ports we will be visiting this year do not require entry testing. For full details, see our A-Z list of port entry requirements for our upcoming voyages.
For your peace of mind, we will not visit a country on the UK government’s red list. We always do our very best to visit all of the destinations on our itineraries. If this isn’t possible we will look to either spend an additional day in one of the ports included in the itinerary, or try to add in a new port. If neither option is available to us, we will spend an extra day at sea for you to savour all the dining, activities, and entertainment on board your ship.
Port transfer and organised shore experience operators will be subject to new policies and procedures to reflect the latest approved guidance in line with our on board protocols.
Post-voyage.All guests will need to adhere to UK regulations after disembarking their ship, including completion of a Passenger Locator Form (PLF) to adhere to the UK government’s Test and Trace initiative. This can be submitted up to 21 days prior to disembarking in the UK. Local country initiatives may also apply at the time of sailing.
While we want to ensure you have the Cunard holiday you've dreamed of, please be aware that we will be significantly reducing the number of guests on our first voyages following the pause in operations.