Your Cunard experience.

As the world evolves so may our policies and procedures, but rest assured we will always have every aspect of your holiday experience covered.

Last updated: 17 December 2020.

Before you board.

All guests will be subject to testing for Covid-19 in the period before travelling and/or at the cruise terminal. If a guest tests positive for Covid-19, or if anyone in their household has any symptoms of Covid-19 or are self-isolating in the days prior to their voyage, they will not be permitted to board the ship.
 
Prior to your departure, Cunard will send you the latest public health guidance as well as pre-voyage information about mitigating the risk of Covid-19, along with a health declaration questionnaire. Please read this carefully as this will include information regarding what to expect when you arrive at the terminal, your time on board, any country-specific requirements to be aware of and other relevant protocols while you are travelling with us.

If you’re booked on a fly-cruise, please refer to your airline for their latest protocols and air travel advice. You can take a look at the government’s safer aviation guidance, including how to travel safely in airports and on aircraft, here.

If you are travelling with friends and family, please let us know at the time of booking so that we can link your parties to form one travelling group up to a maximum number allowed by UK Government guidelines at the time of sailing. This will help to coordinate your experience. Please call our Customer Contact Centre or speak to your travel agent to link your bookings before you sail.

Boarding your ship.

We have enhanced our boarding procedures, working with our partners in the ports. In the cruise terminal you will be required to adhere to the wearing of face coverings and social distancing, in accordance with all current guidelines.
 
All guests and crew boarding our ships will undergo health screening and testing for Covid-19 before boarding. If you test positive for the virus, you will be denied boarding but we’re pleased to say you’ll receive an FCC to the value of the cruise and we will automatically refund any pre-cruise purchases made through My Cunard*^.

Cleanliness and care.

We have always taken pride in the cleanliness of our ships. Our enhanced measures will raise these standards even higher, ensuring all areas are inspected and cleaned even more regularly, with products proven to be effective against Covid-19. Added hand sanitiser and hand-washing stations will also be available for your comfort and wellbeing.

Restaurants and bars.

Dining on board one of our Queens will always be part of what makes a voyage with Cunard so special. Going forward, you may be asked to pre-reserve a table at our restaurants and you will only be permitted to dine with your linked travelling group or household, up to a maximum number allowed by government guidelines at the time of sailing.
 
Additionally, dishes in our buffets and deck grills will now be served by our waiting staff, while each of our restaurants and bars will be adapted to allow for the latest social distancing guidance.

Entertainment.

We’ll continue to offer a comprehensive programme of music, theatre and guest speakers on each of our voyages, with measures in place to ensure each performance adheres to the latest wellbeing and social distancing guidance.

Activities and leisure.

Areas such as our spa, salon, gym, pools, casino, shops, lounges and children’s clubs will be operating but will be subject to the latest approved guidance to minimise contact, reduce the number of guests in each area, and maintain the highest levels of cleanliness.
 
All public areas will be adapted for social distancing and lift capacity will be reduced. You may see changes including pre-booked appointment slots and additional services such as an on board retail concierge and selected shops offering a pre-order service on a hand-picked range of products for collection or delivery to cabin.

Certain activities or areas of the ship that would make social distancing difficult may not be in operation when we return to sailing. We will keep all guests aware of any potential restrictions before they sail.

Your suite or stateroom.

Your stateroom steward, or butler if you’re staying in our Queens Grill suites, will maintain your accommodation to our enhanced housekeeping standards throughout your stay. To ensure social distancing, we will kindly ask that you are not in your accommodation whilst cleaning is taking place.
 
To enhance our stateroom experience even further, we’ll be introducing an extended complimentary room service menu for you to enjoy.

In port.

You can still go ashore to explore the rich variety of ports we visit, initially only with our organised and vetted shore experiences so that you can be reassured your wellbeing is protected.

Port transfer and organised shore experience operators will be subject to new policies and procedures to reflect the latest approved guidance in line with our on board protocols, and will comply with all local guidance relating to social distancing and face coverings, which may differ from the guidance in your home country.

Unfortunately, some of our existing experiences may have to be put on hold at this time if they cannot be run in a Covid-safe environment, but we know how much our guests love to explore each destination and we’re introducing a new range of options, including more accessible options to suit every budget and every traveller, so everyone still has the opportunity to experience the best of each exciting stop.

Temperature checks and health screening may be carried out again when returning to the ship.

Post-voyage - Track and Trace.

All guests and crew will need to complete a passenger locator form to adhere to the UK government’s Track and Trace initiative. Local country initiatives may also apply at the time of sailing.

*If you were part of a linked booking, your friends or family would also be able to opt for the FCC and receive a refund for any pre-cruise purchases made. Guests must link with other travellers at the time of booking.

^If you booked your cruise as part of a wider holiday package please contact your travel provider for more information relating to their policy in place should you be denied boarding.

Please note:

While we want to ensure you have the Cunard holiday you've dreamed of, please be aware that we will be significantly reducing the number of guests on our first voyages following the pause in operations.

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