Your Cunard experience.
As the world evolves so may our policies and procedures, but rest assured we will always have every aspect of your holiday experience covered.
Last updated: 13 October 2020.
Before you board.
All guests will be subject to testing for Covid-19 in the period before travelling and/or at the cruise terminal. If a guest tests positive for Covid-19, or if anyone in their household has any symptoms or are self-isolating in the days prior to their voyage, they will not be permitted to board. Prior to your departure, Cunard will send you the latest public health guidance as well as pre-voyage information about mitigating the risk of Covid-19, along with a health declaration questionnaire. Please read this carefully as this will include information regarding what to expect when you arrive at the terminal, your time on board, any country specific requirements to be aware of and other relevant protocols while you are travelling with us.
Boarding your ship.
We have enhanced our boarding procedures, working with our partners in the ports. In the cruise terminal you will be required to adhere to the wearing of face coverings and social distancing, in accordance with all current guidelines. Further health screening will be conducted before you board your ship. This will include a review of your health declaration questionnaire, a temperature check and more comprehensive medical screening if required. If a guest tests positive for Covid-19, or is identified as having Covid-19-like symptoms, or if they have been exposed or potentially exposed to Covid-19 then they will not be allowed to board.
Cleanliness and care.
We have always taken pride in the cleanliness of our ships. Our enhanced measures will raise these standards even higher, ensuring all areas are inspected and cleaned even more regularly, with products proven to be effective against Covid-19. Added hand sanitiser and hand-washing stations will also be available for your comfort and wellbeing.
Restaurants and bars.
Dining aboard one of our Queens will always be part of what makes a voyage with Cunard so special. Going forward, you may be asked to pre-reserve a table at our restaurants and you will only be permitted to dine with your travelling group or household. Additionally, dishes in our buffets and deck grills will now be served by our waiting staff, while each of our restaurants and bars will be adapted to allow for social distancing.
We’ll continue to offer a comprehensive programme of music, theatre and guest speakers on each of our voyages, with measures in place to ensure each performance adheres to the latest wellbeing and social distancing guidance.
Activities and leisure.
Areas such as our spa, salon, gym, pools, casino, shops, lounges and children’s clubs will be operating but will be subject to the latest approved guidance to minimise contact, reduce the number of guests in each area, and maintain the highest levels of cleanliness. All public areas will be adapted for social distancing and lift capacity will be reduced. You may also see changes such as pre-booking come into effect in some areas of our ships for certain activities.
Your suite or stateroom.
Your stateroom steward, or butler if you’re staying in our Queens Grill suites, will maintain your accommodation to our enhanced housekeeping standards throughout your stay. To ensure social distancing, we will kindly ask that you are not in your accommodation whilst cleaning is taking place. To enhance our stateroom experience even further, we’ll be introducing an extended complimentary room service menu for you to enjoy.
You can still go ashore and explore the amazing ports we visit, initially only with our organised and vetted shore experiences. Port transfer and organised shore experience operators will be subject to new policies and procedures to reflect the latest approved guidance in line with our on board protocols, and will comply with all local guidance relating to social distancing and face coverings, which may differ from the guidance in your home country. Temperature checks and health screening may be carried out again on re-boarding the ship.
Post-voyage (track and trace).
All guests and crew will need to complete a passenger locator form to adhere to the UK Government’s Track and Trace initiative. Local country initiatives may also apply at the time of sailing.
While we want to ensure you have the Cunard holiday you've dreamed of, please be aware that we will be significantly reducing the number of guests on our first voyages following the pause in operations.