Your Cunard experience.
Last updated: 17 December 2020.
Before you board.
Prior to your departure, Cunard will send you the latest public health guidance as well as pre-voyage information about mitigating the risk of Covid-19, along with a health declaration questionnaire. Please read this carefully as this will include information regarding what to expect when you arrive at the terminal, your time on board, any country-specific requirements to be aware of and other relevant protocols while you are travelling with us.
If you’re booked on a fly-cruise, please refer to your airline for their latest protocols and air travel advice. You can take a look at the government’s safer aviation guidance, including how to travel safely in airports and on aircraft, here.
If you are travelling with friends and family, please let us know at the time of booking so that we can link your parties to form one travelling group up to a maximum number allowed by UK Government guidelines at the time of sailing. This will help to coordinate your experience. Please call our Customer Contact Centre or speak to your travel agent to link your bookings before you sail.
Boarding your ship.
All guests and crew boarding our ships will undergo health screening and testing for Covid-19 before boarding. If you test positive for the virus, you will be denied boarding but we’re pleased to say you’ll receive an FCC to the value of the cruise and we will automatically refund any pre-cruise purchases made through My Cunard*^.
Cleanliness and care.
Restaurants and bars.
Additionally, dishes in our buffets and deck grills will now be served by our waiting staff, while each of our restaurants and bars will be adapted to allow for the latest social distancing guidance.
Activities and leisure.
All public areas will be adapted for social distancing and lift capacity will be reduced. You may see changes including pre-booked appointment slots and additional services such as an on board retail concierge and selected shops offering a pre-order service on a hand-picked range of products for collection or delivery to cabin.
Certain activities or areas of the ship that would make social distancing difficult may not be in operation when we return to sailing. We will keep all guests aware of any potential restrictions before they sail.
Your suite or stateroom.
To enhance our stateroom experience even further, we’ll be introducing an extended complimentary room service menu for you to enjoy.
Post-voyage - Track and Trace.
*If you were part of a linked booking, your friends or family would also be able to opt for the FCC and receive a refund for any pre-cruise purchases made. Guests must link with other travellers at the time of booking.
^If you booked your cruise as part of a wider holiday package please contact your travel provider for more information relating to their policy in place should you be denied boarding.
While we want to ensure you have the Cunard holiday you've dreamed of, please be aware that we will be significantly reducing the number of guests on our first voyages following the pause in operations.