Preparing to sail - your on board experience.
After final security checks, you’ll take those unforgettable first steps into the Grand Lobby, and your voyage will begin. You’ll find a few reassuring changes on board to protect everyone’s health and well-being as well as the usual flourishes and experiences you can expect from your Cunard holiday. Read on to discover more about the wide variety of dining, entertainment, activities and more that await you on board.
Our new protocols.
All guests and crew will be required to follow enhanced health and well-being measures to protect everyone on board our Summer at Sea voyages. We're continuing to operate a 'Hands, Face, Space' system on board, reminding guests of the importance of thorough hand washing, wearing a mask when moving around communal areas and within the theatre and continuing to socially distance.
Our crew undergo a strict testing and quarantine regime as well as regular testing during their time on board. We also have plans in place to manage medical needs, including dedicated staterooms for isolation and quarantine, should this be required. Our protocols have been developed with guidance from global medical and public health experts and scientists, as well as UK Government agencies, and are designed to protect everyone on board while we continue to deliver memorable holidays.
Guests will be required to wear a face mask (with no exemptions) in specific areas including at the terminal, when moving around indoors on board and when seated in the theatre. We’d always recommend guests wash their mask daily and choose a good quality, ideally medical-grade, standard. Please note that visors and face shields will not be accepted as a substitute for a face mask.
Social distancing should be practiced throughout your holiday. We’ll make this as easy as possible, with signs and crew to guide you. You’ll also have the ability to queue virtually and make advance dinner reservations using our on board digital planner, My Voyage. If you’re travelling with friends and family (or make new friends on board), there’s no need to physically distance when dining together or meeting in a bar, watching a show or going on a shore experience. Shared tables are only available on request, otherwise you will have a table to yourself.
For now we ask that you wear a mask and physically distance from anyone outside of your travelling group, including crew. Your butler or steward will maintain the cleanliness of your stateroom, but we ask that you are not inside at the time cleaning is taking place.
Public toilets will be available but we would encourage you to use your own bathroom rather than public toilets where possible.
You can read our latest well-being protocols on our Sailing with confidence page.
Eating and drinking.
Activities and leisure.
Personalise your experience with My Voyage.
For the first time on board, we’ll be offering guests the opportunity to personalise each day of their holiday using our new digital planner, My Voyage.
Complimentary throughout your time on board, My Voyage can be accessed from any smart device (mobile or tablet), without the need to purchase an Internet package. Once logged in, you’ll enjoy the freedom to customise your time on board each day, all from the comfort of your stateroom, sun lounger, or wherever you find yourself on board.
From reserving a table at your favourite restaurant to viewing your on board account and accessing our virtual GP service, My Voyage makes it even more convenient to plan important aspects of your voyage from the palm of your hand. You’ll also enjoy the convenience to browse your ship’s restaurants, join a virtual queue and make advance reservations for breakfast, lunch and dinner (meaning more time to relax while we prepare your table).
If you don’t have a smart device with you on board, you can also make bookings for the spa, dining and shore experiences ashore, by calling our dedicated reservations line on 38000 or by visiting the Purser’s Desk in the Grand Lobby.
Safety on board.
When you arrive on board, you’ll find your Voyage card waiting for you in a security sealed envelope outside your suite or stateroom. Once inside, we ask that you watch our new safety video, which will be playing on your TV. It’s vital you give this short film your attention as it explains important health, well-being and safety information, as well as the actions you need to take in the unlikely event of an emergency, including how to secure your life jacket.
Your stateroom steward, or butler if you’re staying in our Grill Suites, will show you where your life jacket is stowed and draw your attention to the emergency notification affixed to your door. Once you’ve completed these steps, and before the ship sets sail, you’ll also need to swipe in using your Voyage Card once at your designated assembly station on board.
We’re looking forward to helping you to enjoy a well-deserved holiday.
The changes we’ve implemented ensure we can deliver you a true Cunard holiday experience while protecting everyone’s well-being, so you can relax and enjoy the long-awaited escape you’ve been dreaming of. We appreciate there’s a lot of new information to absorb, so please do ask if there’s anything you’re unsure of or if you need any assistance once on board.
Rest assured, we constantly review the official government guidance and regularly update our website if and when changes do occur. We recommend you revisit this page before you set sail to ensure you’re up to date with the very latest information in relation to your Cunard voyage.