Preparing to sail - your on board experience.
After final security checks, you’ll take those unforgettable first steps into the Grand Lobby, and your voyage will begin. You’ll find a few reassuring changes on board to protect everyone’s health and well-being as well as the usual flourishes and experiences you can expect from your Cunard holiday. Read on to discover more about the wide variety of dining, entertainment, activities and more that await you on board.
Our new protocols.
All guests and crew will be required to follow enhanced health and well-being measures to protect everyone on board. We're continuing to operate a 'Hands, Face, Space' system on board, reminding guests of the importance of thorough hand washing, wearing a mask when moving around communal areas and within the theatre and continuing to socially distance.
Our crew undergo a strict testing and quarantine regime as well as regular testing during their time on board. We also have plans in place to manage medical needs, including dedicated staterooms for isolation and quarantine, should this be required. Our protocols have been developed with guidance from global medical and public health experts and scientists, as well as UK government agencies, and are designed to protect everyone on board while we continue to deliver memorable holidays.
All guests on board are fully vaccinated and all guests are tested prior to embarkation. Guests will be required to wear a face mask (with no exemptions) in specific areas including at the terminal, when moving around indoors on board and when seated in the theatre. We’d always recommend guests wash their mask daily and choose a good quality, ideally medical-grade, standard which must safely cover the nose and mouth. Please note that visors and face shields will not be accepted as a substitute for a face mask.
Social distancing should be practiced throughout your holiday. We’ll make this as easy as possible, with signs and crew to guide you. If you’re travelling with friends and family (or make new friends on board), there’s no need to physically distance when dining together or meeting in a bar, watching a show or going on a shore experience. Shared tables are only available on request, otherwise you will have a table to yourself.
For now we ask that you wear a mask and physically distance from anyone outside of your travelling group, including crew. Your butler or steward will maintain the cleanliness of your stateroom, but we ask that you are not inside at the time cleaning is taking place.
Public toilets will be available but we would encourage you to use your own bathroom rather than public toilets where possible.
Keep reading for tips on staying well while on board, or read more on our latest well-being protocols on our Sailing with confidence page.
How to stay healthy on board.
We recommend you take the following precautionary measures:
- Have close interactions only with your travelling party
- Keep a physical distance of at least 1 metre from guests outside of your travelling party
- Wear a face mask that safely covers your nose and mouth when moving around indoors and when seated in the theatre
- Avoid contact with anyone you know who is unwell and their close contacts
- Wash your hands often and use hand sanitiser when hand-washing facilities are not available
- Cough or sneeze into a tissue or bent elbow, and not into your hands; throw used tissues in the bin and wash your hands afterwards
- Remain vigilant and report any Covid-19 symptoms to the Medical team straight away
- (for UK guests) If you are contacted by NHS Test and Trace whilst on board please contact the Medical team immediately.
Should you be asked to isolate while on board, you'll receive a Future Cruise Credit (FCC) to the equivalent of your isolation period to put towards a future holiday. This FCC, which is not ABTA or ATOL protected, can be used on any new booking made and is valid for two years from the date of issue.
Eating and drinking.
You can dine with guests travelling in other staterooms if you wish to but please note, shared tables will only be available when requested, otherwise you will have a table to yourself and your travelling group.
Activities and leisure.
For your peace of mind, we will not visit any country on the UK government’s red list at the point of travel.
We always do our very best to visit all of the destinations on our itineraries. If this isn’t possible we will look to either spend an additional day in one of the ports included in the itinerary, or try to add in a new port. If neither option is available to us, we will spend an extra day at sea for you to savour all the dining, activities, and entertainment on board your ship.
Safety on board.
When you arrive on board, you’ll find your Voyage card waiting for you in a security sealed envelope outside your suite or stateroom. Once inside, we ask that you watch our new safety video, which will be playing on your TV. It’s vital you give this short film your attention as it explains important health, well-being and safety information, as well as the actions you need to take in the unlikely event of an emergency, including how to secure your life jacket.
Your stateroom steward, or butler if you’re staying in our Grill Suites, will show you where your life jacket is stowed and draw your attention to the emergency notification affixed to your door. Once you’ve completed these steps, and before the ship sets sail, you’ll also need to swipe in using your Voyage card once at your designated assembly station on board.
All guests must complete a Passenger Locator Form (PLF) within 21 days before disembarkation back into the UK. We recommend creating an account and completing your details before you sail. Please note, you must book your ‘day two’ Covid-19 test in advance as you will need to provide the booking reference on the PLF. If you reside outside of the UK, you will need to be aware of, and have registered where needed, for all documentation required when returning home to your country of residence.
Whilst the government website for most forms of travel states that the PLF must be completed within 48hrs of your return to the UK, if you input that you are arriving into Southampton Docks and then Cunard, it can be completed up to 21 days in advance. So that you don't need to worry about doing this during your holiday, we strongly recommend that where possible you complete this form prior to your departure.
The online form can take some time to complete. You’ll need:
- Your passport details or the travel document you’ll use when you arrive at the UK border
- Your travel details, including times and dates
- The address where you will stay on arrival into the UK (if applicable)
- Booking reference number and the name of the test provider for any Covid-19 tests you must take after arriving in the UK
More details on how to fill out the PLF are available at https://www.gov.uk/guidance/passenger-locator-form-how-to-guide.
Entry requirements into the UK and other countries of residence or disembarkation may have different requirements and are subject to change. Please ensure you are compliant with the latest guidance. For UK residents, please visit https://www.gov.uk/guidance/travel-to-england-from-another-country-during-coronavirus-covid-19.
It is your responsibility to organise and complete all documentation and testing requirements relating to your travel home.
We’re looking forward to helping you to enjoy a well-deserved holiday.
The changes we’ve implemented ensure we can deliver you a true Cunard holiday experience while protecting everyone’s well-being, so you can relax and enjoy the long-awaited escape you’ve been dreaming of. We appreciate there’s a lot of new information to absorb, so please do ask if there’s anything you’re unsure of or if you need any assistance once on board.
Rest assured, we constantly review the official government guidance and regularly update our website if and when changes do occur. We recommend you revisit this page before you set sail to ensure you’re up to date with the very latest information in relation to your Cunard voyage.