Preparing to sail - before you board.

Discover details around online check-in, travel insurance, vaccinations and pre-voyage Health Declarations, all ensuring that those last-minute plans are made with ease.

Correct as of 11 October 2021.

Quick links.

Pre-cruise checklist.

Remember to do the following before you travel:

  • Check your details are up to date in My Cunard.
  • Link your booking with your travelling group (if relevant).
  • Arrange appropriate travel insurance and have proof of your policy.
  • Obtain evidence of your Covid-19 vaccination status.
  • Print e-tickets, boarding passes and luggage labels.
  • Pre-book on-board activities in My Cunard.
  • Complete Health Declaration in My Cunard between one and three days before your holiday.
  • For any guests disembarking in the UK and staying over 24 hours, ensure you have completed the mandatory UK Government's Passenger Locator Form (PLF) before sailing (for more information visit our PLF details below)
  • Book your ‘Day two’ Covid-19 test: For UK resident guests, current requirements for any sailing visiting international ports are that a Covid-19 test is taken two days after your return to England. This is a requirement of the UK Government and it is essential that you book it in advance as you will need to provide the booking reference to complete the Passenger Locator Form (PLF). Any guest staying more than 24 hours in the UK will also need to book their test and provide the booking reference on their PLF.
  • If you live outside of the UK, ensure you’re aware of, and have pre-booked, all Covid-19 tests that may be required when returning home to your country of residence.
  • Pack face masks and hand sanitiser.

 

 

Online check-in.

Checking in for your holiday online only takes a moment and will ensure boarding at the terminal is as efficient as possible. To complete online check-in, simply log in to My Cunard with your name, date of birth and booking reference. You’ll need the passport details, a payment card and a passport-style photo for each person on your booking.

Once you've checked in online, remember to print out your e-tickets and luggage labels, as you’ll need these at the terminal.

Contact details.

So we can be sure you’re receiving all pre-voyage information you need for your holiday please take a moment to check that your personal details (in particular your mobile phone number and your home address) are up to date on My Cunard. We require your mobile number because your results from the Covid-19 test you’ll be given at the terminal will be delivered digitally to your phone. Your address is required because should a member of your party be denied boarding due to a positive Covid-19 test or a failed Health Declaration, you’ll still be permitted to board if it‘s confirmed you don’t live together.

Linked bookings.

If you are travelling with friends and family who are on a different booking, make sure you link your bookings so that if one member of your travelling group tests positive for Covid-19 and is unable to board, you’re also able to opt to cancel your booking. You will receive a non-refundable Future Cruise Credit (FCC) for the value of the cruise to redeem on a future booking and we'll also automatically refund any pre-voyage purchases you made using My Cunard back to your payment card. Please note that this FCC is not ABTA or ATOL protected until a new booking is made.

To link your bookings, please call our Customer Contact Centre on 0344 338 8641 (local call charges apply) or speak to your travel agent.

If you booked your voyage as part of a wider holiday package, please contact your travel provider for information relating to their policies.

Travel insurance.

All guests are required to have comprehensive cruise-specific travel insurance in order to sail with us. You will be asked to confirm that you have travel insurance at the terminal and may be required to show your insurance documents as proof of your policy. Unfortunately, you will be denied boarding, at your own expense, if you do not arrange insurance.

When travelling with us, your insurance must include medical cover of £2 million minimum and cover for emergency evacuations and medical expenses related to Covid-19. You must also ensure your policy includes cover for repatriation, cancellation and curtailment, and full cover for any and all pre-existing medical conditions worldwide, or as a minimum, in the countries you are due to visit. You can find full details of what your cover should include on our insurance page. Our partner, Holiday Extras, offers cruise-specific travel insurance policies, and you can obtain your quote directly on their website.

Covid-19 vaccine and testing requirements.

Medical requirements.

Unfortunately we are unable to accept guests who test positive for Covid-19 or are self-isolating within 14 days of travel. We are also unable to accept guests who have the following medical requirements:
  • Supplementary oxygen (including via oxygen concentrator)
  • Mechanical ventilatory support (except for overnight CPAP for sleep apnoea)
  • Dialysis

  • If any of these medical requirements apply to you, please call our Customer Contact Centre on 0344 338 8641 (local call charges apply).

    Health Declaration.

    You must complete a Health Declaration via My Cunard one to three days before your holiday and present this at the terminal (either printed or via your mobile). It’s quick and easy to complete and asks a few simple questions such as, ‘have you shown symptoms of Covid-19 during the last 14 days?’. You must complete this Health Declaration for all under-18s travelling with you. You may be asked to complete this again before boarding your ship at the terminal.

    How to stay well before your voyage.

    To limit your chances of becoming unwell before sailing, we recommend you take the following precautionary measures:
  • Limit close interactions to guests you are travelling with
  • Keep a physical distance of at least 1.5 metres (5 feet) from others when in public
  • Always wear a face mask while in public and during travel
  • Avoid contact with anyone who’s unwell, and their close contacts
  • Avoid places which may be crowded such as gatherings, indoor public spaces and public transport
  • Wash your hands regularly or use hand sanitiser when handwashing facilities are not available
  • Cough or sneeze into a tissue or bent elbow, and not into your hands. Throw used tissues in the bin and wash your hands afterwards.
  • If you are travelling to the ship with others outside your group, such as by coach or train, we recommend that you wear a face mask and socially distance.

  • If you experience a high temperature, a new continuous cough, shortness of breath or a new loss of taste or smell within 14 days before your holiday, please call our Customer Contact Centre on 0344 338 8641 (local call charges apply).

    Pre-book the things you’re most looking forward to.

    To help us manage social distancing on board, you may be asked to book select activities and dining venues on your voyage. You can do this once on board by calling our dedicated reservation line from your stateroom telephone, by visiting the Purser’s Desk in the Grand Lobby or by using our digital planner, My Voyage, from an internet-enabled device.

    You can also use My Cunard to book shore experiences, purchase drinks packages and more, before you step on board. Log in to My Cunard to see the full range of personalisation options for your holiday.

    Things to pack.

    In addition to your usual voyage essentials – poolside sandals, a great holiday read, a fabulous black-tie outfit for Gala Evenings – you’ll also need to remember a face mask (as you’ll be required to wear this in select areas of the ship). You may also wish to pack hand sanitiser, although we’ll have plenty on board for you to use, as well as masks too if you happen to need a new one while with us.

    We have a chargeable laundry service and self-serve launderettes on board, in case you’d like to refresh your wardrobe during your holiday.

    Discover how to pack the perfect suitcase for a Cunard voyage with our helpful guide.