Preparing to sail - before you board.

Discover details around online check-in, travel insurance, vaccinations and pre-voyage Health Declarations, all ensuring that those last-minute plans are made with ease.

Correct as of 26 July 2021.

Quick links.

Online check-in.

Checking in for your holiday online only takes a moment and will ensure boarding at the terminal is as efficient as possible. To complete online check-in, simply log in to My Cunard with your name, date of birth and booking reference. You’ll need the passport details, a payment card and a passport-style photo for each person on your booking.

Once you've checked in online, remember to print out your e-tickets and luggage labels, as you’ll need these at the terminal.

Contact details.

So we can be sure you’re receiving all pre-voyage information you need for your holiday please take a moment to check that your personal details (in particular your mobile phone number and your home address) are up to date on My Cunard. We require your mobile number because your results from the Covid-19 test you’ll be given at the terminal will be delivered digitally to your phone. Your address is required because should a member of your party be denied boarding due to a positive Covid-19 test or a failed Health Declaration, you’ll still be permitted to board if it‘s confirmed you don’t live together.

Linked bookings.

If you are travelling with friends and family who are on a different booking, make sure you link your bookings to form one travelling group. That way you’ll have the option to sit together in your ship’s restaurants, bars, theatre and more on board. To link your bookings, please call our Customer Contact Centre on 0344 338 8641 (local call charges apply) or speak to your travel agent.

Another benefit of linking your bookings is that you’ll also be eligible to cancel your booking if a member of your travelling group tests positive for Covid-19 and is denied boarding. In this instance, you will receive a non-refundable Future Cruise Credit (FCC) for the value of the voyage which is not ABTA or ATOL protected. This can be used on any new booking made, and is valid for two years from the date of issue. We’ll also automatically refund any pre-voyage purchases you made using My Cunard back to your payment card too. If you booked your voyage as part of a wider holiday package, please contact your travel provider for information relating to their policies.

To link your bookings, please call our Customer Contact Centre on 0344 338 8641 (local call charges apply) or speak to your travel agent.

Travel insurance.

All guests are required to have comprehensive cruise-specific travel insurance in order to sail with us. You may be required to show your travel insurance documents at the terminal. Unfortunately, you will be denied boarding, at your own expense, if you do not arrange insurance.

When travelling with us, your insurance must include medical cover of £2 million minimum and cover for emergency evacuations and medical expenses related to Covid-19. You must also ensure your policy includes cover for repatriation, cancellation and curtailment and full cover for any and all pre-existing medical conditions worldwide, or as a minimum, in the countries you are due to visit. You can find full details of what your cover should include on our insurance page. Our partner, Holiday Extras, offers cruise-specific travel insurance policies, and you can obtain your quote directly on their website.

Covid-19 vaccine and testing requirements.

Departures up to and including 1 October, 2021. 

These sailings will be for UK resident, Covid-19 vaccinated, guests only (irrespective of age). For these cruises the definition of 'vaccinated' is a minimum of 14 days following the second dose of the currently approved Covid-19 vaccines being administered, or 14 days following the recently approved single-dose Janssen Covid-19 vaccine being administered.

Complimentary pre-embarkation Covid-19 tests will be required at the terminal. There is no age restriction on this series of UK coastal cruises, but all guests of all ages must meet the requirements of the Covid-19 vaccination policy.

Departures from 13 October until 31 December, 2021. 

For all holidays departing from 13 October - 31 December 2021, all guests 18 years old and over will be required to have completed their vaccination course a minimum of 14 days prior to sailing. All guests 17 years old and below will need to have completed their vaccination course a minimum 14 days prior to sailing or will require a negative PCR test within 72 hours prior to travel. All guests will also require a negative Covid-19 test at the terminal; this testing is complimentary. This vaccination and testing policy will be reviewed on a regular basis as the global situation continues to evolve.

At the time of travel, some ports of call may stipulate specific vaccine or testing policies for guests going ashore that differ from this policy.

Proof of your vaccination status.

You’ll be required to show proof of your vaccination status at the terminal prior to boarding, which will also be checked against your photo ID. This can be either in printed or digital format (a screenshot is fine) and must be an official certificate of vaccine status issued by your local health authority (e.g. NHS England). Please visit your relevant NHS or local health authority website for full details of how to obtain an official record of your vaccine status in advance of your holiday (please note that some authorities require up to 10 days to process applications to receive postal certificates).

Guests in England can download the NHS app, register with their NHS number and photo ID and gain access to ‘Get your Covid pass’ – this allows you to download a PDF copy of your vaccine record and/or to request to receive an offline copy by email. Alternatively to prove your vaccination status you can show a screenshot of your vaccination details which show below your unique 2D barcode within the app. This shows the details of each vaccination and the date given; please note that there are two different screens for vaccination 1 and 2. Please register for the NHS app well in advance of travel as NHS app accounts can take up to 14 days to approve. If using the app, in case of any connectivity issues we’d recommend taking a screenshot so that you can easily show this at the terminal. Please note that the record card that is given out at the time of vaccination will not be accepted as proof of your vaccination status. Unfortunately, failure to provide proof of vaccination at the terminal will result in denial of boarding at your own expense.

Please visit the following websites for more information relating to the acceptable formats for proof of vaccination:

England: https://www.gov.uk/guidance/demonstrating-your-covid-19-status. We will accept the digital or printed version of the NHS England Covid-19 Pass.

Wales: https://gov.wales/get-nhs-covid-pass-show-your-vaccination-status-travel. We will accept the printed (or soon-to-be-available digital) version of the NHS Wales Covid-19 Pass.

Scotland: https://www.nhsinform.scot/covid-19-vaccine/after-your-vaccine/get-a-record-of-your-coronavirus-covid-19-vaccination-status. We will accept the printed or digital version of the NHS Scotland vaccination status record.

Northern Ireland: https://www.health-ni.gov.uk/news/vaccine-certification-faqs. We will accept the printed or digital version of the official Department of Health proof of vaccination document.

Jersey: https://www.gov.je/Health/Coronavirus/Vaccine/Pages/CovidStatus.aspx. We will accept Jersey’s Covid-19 Status Certificate distributed to all vaccinated islanders.

Guernsey: https://covid19.gov.gg/faqs/july. We will accept Guernsey’s official proof of vaccination letter distributed to all vaccinated islanders.

Isle of Man: https://www.gov.im/covid19vaxcertificate. We will accept the digital or printed version of the NHS England COVID-19 Pass.  

Europe: https://ec.europa.eu/info/live-work-travel-eu/coronavirus-response/safe-covid-19-vaccines-europeans/eu-digital-covid-certificate_en. We will accept the EU digital Covid-19 certificate.

Vaccine trials: For guests who have participated in an official UK Vaccine Trial, we will accept the official letter distributed to all participants confirming Vaccine Trial status.

Armed Forces: We will accept documented records of vaccination from the armed forces.

We also recommend you follow the government’s advice and test yourself for Covid-19 regularly at home. If you do test positive within 14 days of departure, you should call our Customer Contact Centre on 0344 338 8641 (local call charges apply) and not travel to the terminal. You’ll receive a Future Cruise Credit (FCC) to the value of your voyage fare and we will automatically refund any pre-voyage purchases made through My Cunard to the payment card used at the time of booking. If you booked your voyage as part of a wider holiday package, please contact your travel provider for information relating to their policies.

It is the responsibility of any guest travelling from the Common Travel Area to adhere to the local travel restrictions that apply when travelling in and out of England.

Medical requirements.

Unfortunately we are unable to accept guests who test positive for Covid-19 or are self-isolating within 14 days of travel. We are also unable to accept guests who have the following medical requirements:
  • Supplementary oxygen (including via oxygen concentrator)
  • Mechanical ventilatory support (except for overnight CPAP for sleep apnoea)
  • Dialysis

  • If any of these medical requirements apply to you, please call our Customer Contact Centre on 0344 338 8641 (local call charges apply).

    Health Declaration.

    You must complete a Health Declaration via My Cunard one to three days before your holiday and present this at the terminal (either printed or via your mobile). It’s quick and easy to complete and asks a few simple questions such as, ‘have you shown symptoms of Covid-19 during the last 14 days?’. You must complete this Health Declaration for all under-18s travelling with you. You may be asked to complete this again before boarding your ship at the terminal.

    How to stay well before your voyage.

    To limit your chances of becoming unwell before sailing, we recommend you take the following precautionary measures:
  • Limit close interactions to guests you are travelling with
  • Keep a physical distance of at least 1.5 metres (5 feet) from others when in public
  • Always wear a face mask while in public and during travel
  • Avoid contact with anyone who’s unwell, and their close contacts
  • Avoid places which may be crowded such as gatherings, indoor public spaces and public transport
  • Wash your hands regularly or use hand sanitiser when handwashing facilities are not available
  • Cough or sneeze into a tissue or bent elbow, and not into your hands. Throw used tissues in the bin and wash your hands afterwards.

  • If you experience a high temperature, a new continuous cough, shortness of breath or a new loss of taste or smell within 14 days before your holiday, please call our Customer Contact Centre on 0344 338 8641 (local call charges apply).

    Pre-book the things you’re most looking forward to.

    To help us manage social distancing on board, you may be asked to book select activities and dining venues on your voyage. You can do this once on board by calling our dedicated reservation line from your stateroom telephone, by visiting the Purser’s Desk in the Grand Lobby or by using our on board digital planner, My Voyage.

    You can also use My Cunard to book shore experiences, purchase drinks packages and more, before you step on board. Log in to My Cunard to see the full range of personalisation options for your holiday.

    Once on board, you can use our complimentary digital planner, My Voyage, from any internet-enabled device to personalise your holiday 24-hours a day.

    Things to pack.

    In addition to your usual voyage essentials – poolside sandals, a great holiday read, a fabulous black-tie outfit for Gala Evenings – you’ll also need to remember a face mask (as you’ll be required to wear this in select areas of the ship). You may also wish to pack hand sanitiser, although we’ll have plenty on board for you to use, as well as masks too if you happen to need a new one while with us.

    We have a chargeable laundry service on board (the self-serve launderettes aren’t available) in case you’d like to refresh your wardrobe during your holiday, and you’ll be free to bring as much luggage as you please, as our Summer at Sea voyages all sail roundtrip from Southampton.

    Discover how to pack the perfect suitcase for a Cunard voyage with our helpful guide.