Booking with confidence.

Correct as of 16 November 2021.

We know how quickly things can change when it comes to travel. To put your mind at ease, we’ve updated our policies so you can book your next holiday with complete reassurance.

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Complimentary flexible transfers.

For added peace of mind, it helps to have flexibility. With our Flexible Transfer Policy you can transfer your booking, free of charge and as many times as you like, up to the date your holiday balance is due.

We have also relaxed our balance due payments terms on all holidays departing up to and including 31 March 2022, to 30 days prior to departure.

ATOL and ABTA protection.

When you book a fly-cruise with Cunard, your money and holiday are in safe hands with the added confidence of ABTA and ATOL protection.

Find out details using the link below.

Our guarantee.

In the unlikely event we need to cancel your voyage, we guarantee you an enhanced Future Cruise Credit (FCC). This can be redeemed against any new booking on sale or to upgrade an existing booking. If you’d like to upgrade, please contact your travel agent or our Customer Contact Centre if you booked direct. Please note that new FCCs issued will not be covered by ABTA's scheme of financial protection, although any booking you make using the FCC will then be protected up to the amount of the refund due on your original booking.

All new bookings using FCCs will be subject to Cunard Booking Conditions, including our standard cancellation terms. Once an FCC has been applied to a new booking, if you cancel any refund will be given as an FCC. If we have to cancel due to Covid-19, you will be given a refund of your FCC.

Our promise.

If you or a member of your household test positive for Covid-19 within 14 days of your holiday, or are not permitted to travel following completion of the Health Declaration you will be denied boarding and will receive a non-refundable Future Cruise Credit (FCC) to the value of the voyage*. We will also automatically refund any pre-voyage purchases made through My Cunard.

If you were part of a linked booking, your friends or family will also be able to opt for the FCC and refund for purchases made. Just ask us to make sure all members of your travelling group are linked when you make your booking.

*Your FCC is non-refundable and is not ABTA or ATOL protected until a new booking is made. If your cruise is part of a wider holiday package booked through a tour operator, please contact them for information relating to their policies should you be denied boarding.

Travel insurance.

It’s mandatory for all UK guests to have comprehensive cruise-specific travel insurance when you sail with us. Whilst we hope you never have to claim, the policy will ensure you’re able to relax and enjoy your voyage knowing you’re protected should you need it.

When travelling with us, your insurance must include medical cover of £2 million minimum.

You will be denied boarding, at your own expense, if you do not arrange insurance.

Cunard has partnered with Holiday Extras to offer appropriate travel insurance for our holidays.

Find out more about the level of cover you will need below.