Embarkation and disembarkation.
Embarkation assistance is available to any guests if requested in advance of departure. On arrival into the cruise terminal building, there will be a mobility assistance team wearing high visibility jackets who will escort you through embarkation either in your own mobility aid or in a ship’s wheelchair. Please ensure you only take essential items with you as hand luggage will need to be managed between yourself and your travelling companion. We would kindly request that you let us know as soon as possible, and at least 48 hours prior to embarkation, should you require this assistance.
Registering for embarkation and disembarkation assistance does not entitle you to a priority or fast track service. However, if you adhere to the time provided this will ensure you are embarked and disembarked as quickly as possible.
Disembarkation assistance will be arranged on board. If you have any questions please contact the purser’s office.
Southampton cruise terminals.
All of our Southampton cruise terminals are fully accessible for mobility scooter and wheelchair guests. They feature lifts, a dedicated check-in, accessible toilet facilities and high level linked walkways. Wheelchair assistance is provided during embarkation and disembarkation for guests with disabilities or guests with reduced mobility.