A tad dissappointing.
All was fine until we took on Asian passengers. We then felt we were second rate.
Overall disappointment
Overall disappointment Availability of things in restaurant at breakfast. Drop off locations at places visited. Expensive prices on board. Expensive price of tours. We are now considering looking at other cruise lines
First cruise since 2019. Still like Cunard, but some changes are not good.
First time back cruising since 2019. Cunard still our preferred cruise line, but naturally some things have changed, and definitely not for the better. Trips good. We will, as usual, recommend them, and will cruise with Cunard again.
Disappointing Experience
First of all, we had booked our "Japan Cherry Blossom" cruise for 2021 but had it moved on twice to 2023. Didn't see cherry blossom as we were too late and were not advised that the cruise had been re-designated "Beatles and Beyond" because the Bootleg Beatles had been booked for the cruise. We would never have booked a cruise just to see the Bootleg Beatles as we had since their original line-up many years ago. It had been ten years since we last sailed on the Queen Elizabeth. Vessel felt tired and dated -definitely needed an update. Shower curtain in en suite! At breakfast in dining room I waited 1hr 20mins for an omlette and on a subsquent morning waited almost 15mins before anyone came near our table. In the end, we had to call over a senior member of staff for attention. Drinks package astronomically exorbitant so opted for wine package of six bottles. On the first evening, the wine waiter could not find our order and on a subsequent evening when we ordered a particular bottle of wine he came over with a substitute which he opened and started pouring before we were told about the substitution. Very disappointed with the whole experience and will not be booking with Cunard again.
Exceeded our expectation
The cruise was amazing from start to finish mainly due to the exceptional staff & white star service. Most of the entertainment was good but the singer Tim Tamashiro in the Queens room & victoria with the band created a very special evening no matter what theme of music they sang we enjoyed listening & watched people dancing from all ages. The lido was run amazingly . I don’t usually use the buffet but the standard of service in the Lido was wonderful. The staff were all so attentive and the food very well presented. Our stateroom was extremely comfortable & well looked after by our cabin steward Junie . The ports all had free shuttle buses which was great and they ran consistently during our time in port . The only negative was the wi fi which was poor & very expensive.
Great ports on this trip!
Overall a great itinerary and the ship is very well equipped and maintained. Problems with the app resulted in a few visits to the purser. I really hate the service charge on drinks, please just pay the waiting staff more. Staff were generally excellent although the allocation of seating in the freedom dining restaurant was erratic - on a number of occasions we were sat at a sharing table where we either had to wait a long time for the rest of the guests to join us or they were half way through their meal and we felt obliged to miss the starter to catch up.
The tour was very comprehensive with an english speaking guide who provided lots and lots of interesting information- very good
Princess stateroom, grills restaurant, steward, waiters etc, all staff excellant . Usually enjoy sailing with Cunard and would recommend it and have booked 2 further cruises.
Something for everyone
Everything about the trip was well organised, professional and felt like a holiday from both work and life. The staff, ship and facilities were faultless, and you could be entertained all day or do nothing at all.
An excellent Cunard Cruise
An excellent holiday. Service outstanding, excursions very good we would both recommend and travel with Cunard again - in fact we have two further cruises booked.
Excellent cruise
Overall an Excellent cruise! Most staff are amazing, room steward Edgar was great and turned the room around in no time The cabin was maybe feeling a little tired and the bathroom needs upgrading (to include a multi head shower etc) but it was clean and very comfortable. Thanks to staff in the Golden Lion pub, Petar and team were very welcoming, thanks to Roy, Abi, Sunny, Joey and all the team. Enjoyed pre dinner and sometime post dinner drinks in the Commodore Club, Rakesh and his team were outstanding, big thanks to Rakesh, Darius, Randi, Denis, Carloe and all of the team. Enjoyable times spent in Winter Gardens too, thanks to Renato and Sojan. Big thanks to the New Foundland Duo who were just amazing! Thanks so much Evan & Baylea and hope To see you soon. The Britannia restaurant was just excellent and so many people to thank. Gladly we were on a set dining (2nd sitting) so always had the same waiting staff, Nestor and Crisaldo thanks so much for everything. All under the watchful eye of Gregorz. Thanks everyone and sorry if I have missed anyone. Unfortunately I have to mention the distinct lack of hygiene awareness from some fellow clients, some people appear to have completely forgotten about the pandemic and in partial the need to wash or sanitise their hands regularly, which was quite worrying, particularly when there seemed to be a lot of folk coughing and sneezing etc. it was quite concerning at times.
Enjoyable cruise
Really enjoyed the cruise, most of the staff were amazing, room stewards Joseph & Pep were lovely. Loved spending time in the Golden Lion pub, Petar and team were very welcoming, thanks to Roy, Abi, Sunny, Joey and all the team. Enjoyed pre dinner and sometime post dinner drinks in the Commodore Club, Rakesh and his team were outstanding, big thanks to Darius, Randi and all of the team. Enjoyable times spent in Winter Gardens too, thanks to Renato and Sojan. A big shout out to the New Foundland Duo who were just amazing! Thanks so much boys!! A big thank you to Laura (social hostess) for all the fun times at the chairobics!! The Britannia restaurant was just excellent and so many people to thank. Gladly we were on a set dining (2nd sitting) so always had the same waiting staff, Nestor and Crisaldo thanks so much for everything. All under the watchful eye of Gregorz. Thanks everyone and sorry if I have missed anyone!
Ein schönes Erlebnis
In allen Bereichen war der Service zuvorkommend. Wir wurden stets gegrüßt und freundlich behandelt.
Pleasant Cruise
A pleasant Cruise ….cabin clean but overall felt tired and rather shabby. Bed felt uncomfortable/ pillows dreadful and duvet far too heavy and lumpy. Had to use cushions from sofa and bathrobe as a bed cover. Britannia Club cabin was nothing special and very small. Air con blasting down over the bed…unable to regulate flow only the temperature. Dining menus failed to entice us and we chose the buffet every day instead. Lovely staff…they are all very polite and engaging. We still love Cunard and wouldn’t chose anyone else…..far too expensive compared with other Cruise Lines…sadly nothing is ever included…..we are almost at Diamond level but never feel truly valued….you just get what you pay for.
The public rooms (eg, the Queen’s Room & Atrium) are magnificent. Our stateroom was lovely & well-maintained by our steward. Restaurant staff were extremely attentive. Afternoon tea was a delight and the entertainment programme, particularly the music, was enjoyable. With some qualifications, we would recommend sailing with Cunard and we hope to do so again at some future date.
Mondäne Aura - nichts dahinter
Mondäne Aura und nichts dahinter. Veraltete Ausstattung und Service, nichts Feines- nur wie vor Jahrzehnten stehengeblieben, Gala-Dinner wie in einer Kantine- man hat nur einen Smoking an. Dazu war unsere Balkontür kaputt- ohne Entschuldigung oder ähnlichen wurde die dann verriegelt und zugestellt. Repariert wird die wohl nie. Der Abschließende Transfer zum Flughafen wurde dann so geregelt, dass wir von für einen Flug von London nach Hamburg, 7 Stunden vorm Abflug dort abgesetzt wurden. Die Ausschiffungszeit geht einem erst am letzten Abend spät zu. Das war nichts! und die angedachte New York-Fahrt werden wir sicher nicht buchen!
A most enjoyable cruise
Staff and service on Queen Victoria were excellent. Ports visited were interesting and two I had not visited previously.
Great ship excellent experience.
The voyage was excellent. This was my first experience of cruising. The ship was fabulous. The food outstanding and the entertainment was excellent. My wife did suffer sea sickness mildly, as one of the sea days was a little choppy. Even this didn’t spoil our experience. I would certainly sail again with Cunard but would want to try one of the larger ships to the Victoria. It was a fantastic break overall.
We always use Cunard which speaks for itself!
Generally speaking excellent, attentive Customer service, we just experienced one disappointing episode which was in fairness resolved sufficiently to ease our concern during the cruise, thank you.
Could have done better
The cruise is now better now you have reintroduced the Captains cocktail party and relaxed the Covid retrrictions