0 Review Results
26 November 2021

Loved it

First Voyage, Excellent.

DR Kent, 25 November 2021

Excellent experience

Despite the increase in workload due to COVID regulations and procedures the crew coped well and were always courteous. The food was extremely good and the entertainment and lectures well prepared and enjoyable

24 November 2021

Lovely cruise, great service as usual, not as much menu choice as usual in the restaurants, probably due to COVID?

Mrs Morris, 24 November 2021

Excellent staff would like more information of ports. Visited

Lovely weather and calm seas enjoyed open dining would always travel with Cunard

24 November 2021

Shows were magnificent, food excellent, cabins very clean **

Shows magnificent, food excellent, cabins very clean **

Mrs Hill, 24 November 2021

Enjoyed the well earned break.

Luxurious boat, service - white star not as good as expected. Trips well organised. We would and have already booked to sail again with Cunard. We would recommend to friends.

Mr Walsh, 23 November 2021

5 Star cruising

A truly excellent cruise. Service, quality of food and accommodation were excellent. The subject matter for the lectures were not to our taste, which was a little disappointing. Other than that 5 stars for just about everything.

Dear Mr Walsh, Thank you for providing this feedback. I'm so pleased to hear you had an excellent cruise and enjoyed your time on board. We are disappointed to learn of your dissatisfaction with the entertainment provided. We plan our entertainment to provide passengers with a wide range of choices, which may appeal to the different interests and preferences of our passengers. That said, we do understand that the enjoyment of the entertainment provided is a very personal experience and contributes to the overall enjoyment of a cruise. I am, therefore, very sorry if on this occasion your expectations were not met. We look forward to hopefully welcoming you on board again soon. Kind Regards Sophie Guest Support
Mr Smith, 23 November 2021

A great cruise up to the usual Cunard high standards.

The service was great, everyone so helpful. The food was outstanding. The cabin steward, Rafael, was brilliant. The voyage was great, although a little different under the circumstances but well handled. I would recommend sailing with Cunard and will travel with them again.

Dear Mr Smith, Thank you for your kind words. We are so pleased to hear about your recent experience and that you had a great cruise. I would like to thank you for taking the time to provide us with your comments and I do hope that future cruises with us prove to be equally as enjoyable. We certainly look forward to welcoming you back on board for what we hope proves to be another memorable cruise. Kind Regards Sophie Guest Support
22 November 2021

Super Cruise

Excellent Cruise on an outstanding ship. Staff attitude, attention to the smallest detail and sheer professionalism was beyond reproach. My wife and I enjoyed it so much that we have booked another Cruise in May 22 to Alasks. Thoroughly enjoyed the one to one service in the Lido too! Really great.

Good Morning, Thank you for your kind words. We are so pleased to hear about your recent experience and that you had a great cruise. I would like to thank you for taking the time to provide us with your comments and I do hope that future cruises with us prove to be equally as enjoyable. We certainly look forward to welcoming you back on board in May for what we hope proves to be another memorable cruise. Kind Regards Sophie Guest Support
22 November 2021

Upgraded cabin??

I thoroughly enjoyed my time on the Queen Elizabeth. I feel Cunard are doing well with health and safety. All avenues seem to be covered. Food was of the usual high standard and variety. I thought the lectures were interesting and the Remembrance Service was so emotional. My travelling companion and I were disappointed with the stateroom. During conversations about rebooking our cruise we were told we would have an upgraded cabin. As far as we could see the cabin was of similar dimensions to the one we had on the Queen Mary2. My holiday was spoiled by my friend nagging on about this as I did the booking. Despite this I would travel with Cunard again.

Good Morning, Thank you for your kind words. We are so pleased to hear about your recent experience and that you enjoyed your time on board the beautiful Queen Elizabeth. I am however sorry to hear about your disappointment with your stateroom, if you would like to discuss this further, please do email: guestrelations@carnivalukgroup.com. Should you decide to get in touch, we may take up to 28 days to reply depending on the level of investigation needed, so thank you for your patience. We would certainly wish to welcome you back on board so that we may be given the opportunity to restore fully your faith in us as a brand and the service that we are able to offer. Kind Regards Sophie Guest Support
Mr Rose, 21 November 2021

Great voyage.

Cunard standards.

Dear Mr Rose, Why thank you! We are so glad you enjoyed your time on board. We hope to see you on back on board with us again soon. Kind Regards Sophie Guest Support
Mr Kelly, 21 November 2021

Again first in its class

Overall the voyage was as expected as it is at a standard that other cruise liners can only dream about

Dear Mr Kelly, Thank you for your kind words. We are so pleased to hear about your recent experience and that you had a great cruise. I would like to thank you for taking the time to provide us with your comments and I do hope that future cruises with us prove to be equally as enjoyable. We certainly look forward to welcoming you back on board for what we hope proves to be another memorable cruise. Kind Regards Sophie Guest Support
Mr Jefferies, 21 November 2021

Great to cruise again. Highly recommended

Maybe not quite as good as pre-Covid but still the same great quality, being able to relax. Plenty of space. Slick on and off boarding at visited port, and good leaving too. Food great. Would have liked more classical concerts.

Dear Mr Jefferies, Thank you for your kind words. We are so pleased to hear about your recent experience and that you had a great cruise. In regards to your comment about the classical concerts, I will pass this onto the relevant department to look into. I would like to thank you for taking the time to provide us with your comments and I do hope that future cruises with us prove to be equally as enjoyable. We certainly look forward to welcoming you back on board for what we hope proves to be another memorable cruise. Kind Regards Sophie Guest Support
21 November 2021

Simply the best. Better than all the rest.

We are hooked on Cunard - the quality of the product from booking to disembarking is superlative. On board is truly 5*. Service with a smile would be a huge understatement. In every part the beautiful ship one is made to feel good, the Cunard brand has to be the best in the world for a truly memorable cruise. The destination is simply a bonus.

Good Morning, Thank you for your kind words. We are so pleased to hear about your recent experience and that you had a great cruise. I would like to thank you for taking the time to provide us with your comments and I do hope that future cruises with us prove to be equally as enjoyable. We certainly look forward to welcoming you back on board for what we hope proves to be another memorable cruise. Kind Regards Sophie Guest Support
21 November 2021

A unique and lovely experience

The level of service was excellent, as was the food and entertainment. It was made even better by having less passengers so the cruise felt spacious and very comfortable. The decor was beautiful and the ambiance very chilled, making our holiday very relaxing and pleasant .

Good Morning, Why thank you! We are so glad you enjoyed your time on board. We hope to see you on back on board with us again soon. Kind Regards Sophie Guest Support
21 November 2021

Covid restrictions were well handled; we felt safe everywhere on the ship. Consistent good service, friendly crew, excellent food and high quality entertainment made it another lovely holiday, along with the delight of crew and passengers to be back at sea after such a long break. However, we missed having maps of the places we visited, felt the theatre announcements became tedious and repetitive and found mask wearing in the theatre boxes a step too far. We were disappointed that films weren't shown in the theatre as on previous voyages until the final sea day, but was "From Russia with Love' really the best film available? I've no doubt that we'll travel with Cunard again because the ships are beautiful and there is no feeling quite like walking into the Grand Lobby when you board for the first time. Open dining and the My Voyage app were definite improvements.

Mrs Hawthornthwaite, 21 November 2021

Certainly go with them again

Dear Mrs Hawthornthwaite, Why thank you! We are so glad you enjoyed your time on board. We hope to see you on back on board with us again soon. Kind Regards Sophie Guest Support
21 November 2021

Extortionate wifi.

Food was fantastic but thought the space between tables in the Queens Grill was not enough. Particularly as this is the premium area. Wifi costs are simply extortionate and in no way comparable to other cruise lines.

Good Morning, Thank you, your feedback here about our food on board is most kind. Our chefs do all they can to ensure guests’ expectations are exceeded on board and we appreciate that dining is s key element to one’s cruise. In regards to your concerns about space between the tables in the Queen's Grill and Wi-Fi costs, please be assured I will pass this feedback onto the relevant departments to look into. Kind Regards Sophie Guest Support
Mr Johnson, 21 November 2021

No More Excursions

I will travel with Cunard again but I will not be booking excursions in the future. This decision was formulated from our experiences on previous cruises. I reluctantly booked excursions on this cruise when we were informed nobody will be allowed on shore unless it was with an organised tour due to Covid-19. It was only after boarding we noticed this was no longer a requirement and we could have gone ashore by ourselves which we did at other ports of call during the cruise. Out of the three excursions we did enjoy Cadiz and found it very informative and interesting. Our Tenerife excursion was ok and gave us better insight to living on Tenerife. The Lisbon tour was laughable. The Lisbon river boat had seen better days and was rather overcrowded with limited seating and we suffered from diesel fumes. It was also short in duration. Being offered a glass of orange juice along with a cheese and ham roll with no coffee or tea because it was an addition cost was rather a disappointment. The coach tour around Lisbon was tolerable.

Dear Mr Johnson, Thank you for taking the time to provide this feedback about your recent cruise. I'm very glad to hear you will be travelling with us again, however I am very sorry to hear you didn't enjoy all of your shore excursions. Please be assured, I will pass your feedback onto the relevant department to investigate further. We look forward to welcoming you on board again soon. Kind Regards Sophie Guest Support
Mr Macdonald, 21 November 2021

A very enjoyable and, importantly, relaxing experience.

From management of boarding (with relevant testing), practical safety precautions and usual excellent service, not a lot felt different from previous experience. With one exception, disembarkation was actually better than previously. Clearly a lot of time and effort put into reviewing, not just the immediate situation, but the long term. Well done!

Dear Mr Macdonald, We are delighted that you had an enjoyable relaxing time on Queen Elizabeth, this is exactly what we like to hear and that your experience was that of a great one. We look forward to seeing you once again on board for yet another memorable cruise. Kind regards Kelly Guest Support
Thank you. I'm serious about disembarkation. It worked really well, was much less stressful and inconvenient. Previously I travelled with my disabled wife, who was in a wheelchair. Getting out of the cabin, moving to a holding area and then queueing to get off - it was a nightmare and tended to spoil the last night as I considered what was to come in the morning. Please keep the new system. Yours, hopefully Alasdair
Dear Mr Macdonald, Thank you for taking the time to provide more details about the disembarkation process. I will ensure these comments are passed onto the relevant department so they can review the process for the future. Kind regards Sophie Guest Support