Did not live up to my expectations.
Food was variable, undercooked or over cooked and look warm at times. Anniversary package arrived over the day instead of all together. No transfer pick up time from hotel to airport provided and had to get a taxi at the last minute to ensure we got our flight home costing me 100 dollars
Boat and cabin very clean, food excellent, staff excellent and helpful. Yes booked for next year. Prefer Victoria sailing from Southampton but understand you need to get bookings on the Queen Anne but our preferred ship is Victoria yes definately recommend Cunard. The Acts were good but the Royal Court dancers were a little cheesy at times, old routines. The flamenco dancers cleared the theatre perhaps explanation of some of the dances would have helped. My big grouch was having to pay for water? Come on Cunard that's cheap.
Sub standard cleaning, poor maintenance and variable service
The carpet between our beds had what looked like Vomit. A dirty face cloth had been left in our shower from the previous guests The disabled shower was out of order in the spa the entire trip. There was a dirty mark in the shower of the spa on the wall the entire trip One whole day the spa was out of order Variable service, some of the staff were attentive and went out of there way to help others were on the verge of being rude Breakfast was usually cold when it was received, and took a long time to order
One of my happiest and enjoyable cruises.
The entire cruise was well choreographed, the stewards and restaurant staff very helpful and efficient and the food was superb. The only disappointment was the weather at the first two ports of call and I don't believe Cunard could do anything about that.
Très bien comme toujours chez Cunard, à quelques détails près.
Excellente organisation générale, très bons guides, timing parfait. Dommage que la visite des Kelpies tout proches de Falkirk Wheel n'ait pas été incluse au lieu d'une promenade locale inutile et peu intéressante. Une pause toilettes aurait été bienvenue à Orkney / Yesnaby Cliffs. Footsteps of the Beatles : un peu décevant, le Centre est trop petit pour autant de visiteurs, et pas assez de temps pour profiter du tour.
Good, but not as good as previous cruises
The food and service in the Princess Grill was very good, as was our Stateroom and the service there. We found, however, there were certain aspects missing that had been appreciated on other cruises, such as fresh fruit in the Stateroom without having to ask for it, cotton wool balls etc in the bathrooms. We also thought the A la Carte menu was somewhat lacking, no Dover Sole or Tempura Prawns and the fact the rack of lamb was just cut up beside the table, popped in a frying pan and then served (not to us as it happens), was a bit underwhelming. We had the duck which was very nice, but again not the theatrical performance of previous cruises. We asked one evening if we could have the crepes that are cooked (or perhaps we should say reheated) at the table - only to be told we had to give advance notice.........for crepes? Really? They're just pancakes for goodness sake! The waiter/waitress service was excellent though and we were very happy with their attention to detail and friendliness. As for travelling with Cunard, yes, it's a very good cruise line, but given that the prices keep ascending and the benefits apparently keep being whittled away, we would probably say we would have to think seriously before booking another cruise.
Worst cruise ever, not all Cunard's fault, but they did not help.
We joined the ship in Rome and there was a significant delay getting on the ship due to immigration and computer technical problems. The ship had problems with the wind and it was only fast action by captain and crew that prevented a significant incident. After a day on the ship I became ill and had to isolate in my cabin. Subsequently I was found to have contracted Covid and was not let out of isolation until the ship docked in Southampton. Food was provided in the cabin but this was far below what we had come to expect from Cunard. Food was cold and in a number of cases we did not get what we ordered. Also there were little things missing like no salt and pepper were provided. Also at one stage one of the crew appeared on our balcony cleaning without prior warning; which could have been very embarrassing. We were generally left to our own device with provision for the things we had come to expect from Cunard like chocolates and biscuits not provided. I could not use the internet as it was so bad in the cabin it was not fit for purpose. Spoke to staff who suggested I take my computer to reception/lobe where reception would be better. However this was not possible as we were isolating. All very disappointing.
5 Star Quality travel in comfort and relaxation.
The quality of the service, food, entertainment, organisation, facilities, comfort and attention to detail was everything we had expected and more. One minor exception to that standard was the on board WiFi which did not really affect us too much.
I did not realize till end of cruise that I could use Club Restaurant for other meals & not just Evening dining The experience is worth the money However it was spoilt at the end , when all those passengers who disembarked at Brooklyn Terminal face a free for all for the Cabs. I no its "Cunards" responsibility but it did ruin the end of the cruise
The service from staff was excellent, as we expected, especially from those in the Queens Grill restaurant and cabin staff. Our highlights were being able to sit on our balcony and enjoy the scenery and good weather. There were also a few interesting speakers and presentations. The port of call information, such as maps and general information was lacking. Thank goodness we had old Cunard daily information leaflets for a few ports we had been to previously! As for travelling with Cunard in the future, this will depend on cruises going from and to Southampton and not a fly cruise, as we do not fly. This means we may have to look elsewhere for a suitable cruise that suits our requirements. We have always enjoyed our Cunard cruises but the lack of choices not involving flying is a disappointment.
The good and the bad.
Enjoyed our recent cruise from Southampton to Civiteveccia. It was good, but not as great as I was expecting, to be honest. Loved the steamer chairs on the deck to relax when sailing. Very nice balcony cabin. We do not use the pool or sun deck but it looked as if getting a lounger was no problem. One port of call change due to high wind, but alternative port was very slow discharge by tender making it hardly worth while. Best thing was that majority of passengers were older, so getting a seat and drink in the bars at night very easy. Drinks package at £70 a day was ridiculously expensive though and I would not buy again at that price. Appreciated dressing up for dinner, which a lot of the lines have now sadly abandoned. Worst thing was that the food was very average and the table service terribly slow, especially the drinks service. Often we were on our main course before the wine waiter even came to the table, on occasion they even forgot our order and had to be reminded. Didn't seem very busy, but staff were not as friendly as other cruises we have been on. Only one waiter bothered to address us by name. No alternative of chicken or a steak if you didn't like what was on menu. Never had that before. Our first time with Cunard and I was really looking forward to it but it was nothing special, I'm sorry. Even dyed-in-the-wool Cunard voyagers admitted there had been a lot of cut backs. Would I travel with Cunard again? It would have to be a really special offer to tempt me as there is so much competition now.
Canard experience, Disappointing. Not what they used to be.
Canard experience was extremely disappointing. not what they used to be. We've previously enjoyed our Cunard experiences. However our latest trip aboard Queen Elizabeth (Alaska, Aug 7 to 17 2023), one of my bucket list once in a lifetime. Although I loved Alaska and the locals we met the Cunard holiday service/experience was poor. It started with a terrible hotel stay prior to boarding, the Radisson hotel had no restaurant, food service or bar. It was located on the flight path of Vancouver airport in Richmond so sleep was impossible. Although the staff onboard were friendly and courteous as they've always been, the ship is looking a little tired in places. A couple of examples from our state room (6151) included a very rust coloured balcony partition in need of at least a clean, and the bathroom mirror surround was badly corroded too. The buffet area (Lido) deck 9 was also less extensive than our previous voyages on Cunard ships. Canards response was to tell us it was an operational hotel for flight time purposes (they booked the flights too) no offer of good will either. Assuming this is now merely normal operating procedure for Cunard. Considering we supported Cunard during the pandemic by booking and taking a more restrictive sailing trip it is a very sad reflection of what I've disseminated in the past as the best of cursing. Cunard are definitely not what they used to be or as depicted on their TV ads.
I need to know more about how your staff receive the gratuities you charged
The staff were so helpful and friendly, the food was absolutely delicious, the entertainment was amazing and apart from Italy the ports of call were very interesting.
I will certainly sail with Cunard again. The standard of accommodation and dining is excellent.
We were declined breakfast on the last day as we were only 2minutes late. Told to go to floor two to the cafetaria where there were no seats and not much food.
Excellent all round memorable experience..
Cannot fault Cunard for quality of service, attention, comfort, food, ambience, excursions, itinerary. Highlights included most of evening entertainment, talks by Jim Kennedy, transition of Panama Canal. Good to see reintroduction of Captains cocktail party. Will certainly look to travel again with Cunard and would have no hesitation in recommending them to others.
A care home at sea.
Excellent service from staff, but the cruise experience, especially onboard activities, is very dull and very limited. It is rapidly becoming an elderly care home at sea.
One of the Best
From getting on board to disembarking, everything couldnt have gone any better, having cruised many times with yourselves and other companies, it all seemed to gel perfectly. from the meals to the staff to the entertainment, a slight relaxation on dress code (still out on that) but as i said enjoyable from start to finish . And yes we have booked for next year, Regards John Didlock
Not as lovely as it used to be
It’s the little things they no longer do - only a half bottle in your room, no decent slippers and have to ask for those and robes. Cases not taken from your car etc also drinks are soo expensive- do are the short drink packages Food is still excellent though
We have travelled with Cunard several times before and enjoyed our voyage, it had the highlights we expect, good food, attentive service and a good relaxed atmosphere. However on this occasion it was let down by a poor service in the Spa. We have used the Spa before on previous voyages without issue. But unfortunately my wife was left sitting for over an hour awaiting her treatment. We complained at the time but the response was below what would be a reasonable request. After a meeting with the Spa manager, she stated she was unable to provide due to company policy a free treatment that was initially booked, and only offer free access to spa facilities. (They are able to offer up to 50% discount on repeat bookings! ) We will travel with Cunard again but I will not recommend or use the Spa facilities again on any voyage.