0 Review Results
Mr Jones, 21 May 2022

Cunard at one time set the standard. Very sadly that time is now long gone.

I will not use Cunard to cross the Atlantic again. The ships remain elegant, all staff are very well turned out. That nod to the past remains. What was wonderful food is now is series of bland offerings, again well presented, but the menu offers far more than the chefs present. Most of the salads lacked definition in taste. When I asked for a simple French dressing. Initially I was told they had none I asked if a small amount could be made and eventually a large jug was brought. Not French dressing, turned out to be Ranch. Many other times occurred

Mr Oakley, 21 May 2022

We have been on this transatlantic cruise twice before which where excellent but this time it was a complete letdown. We have emailed Cunard 4 weeks ago but still no response back. Very disappointed will be cruising with other companies in the future.

20 May 2022

A wonderful ship but beware of the risk of covid

I’m a regular QM2 transatlantic passenger and even sailed with her last December, the first crossing since the pandemic. At that time Cunard were enforcing a mask policy whilst moving around the ship and in the theatre and cinema. Although there were Covid cases on board before we arrived, my husband and I stayed safe, On this crossing, however, the mask policy was dropped and although we continued to wear our masks we felt very vulnerable as only a very few passengers followed suit. The last evening onboard saw a great 60’s band perform in the Queens room - it was standing room only and the dance floor was completely packed with revellers - none of whom wore masks. I know there were also confirmed cases of Covid on the ship and despite my efforts to protect myself, I contracted the virus within 2 days of disembarking & I have to wonder how many of those dance floor passengers succumbed. I love the QM2 and the crew are wonderful but I would warn anyone that is considering sailing on her to consider the quite high risk of contracting Covid. It is certainly making me think hard about future sailings.

Mr Willats, 20 May 2022

Service and staff excellent, apart from one gentleman on the Purser desk.

20 May 2022

Lovely choice of food and a good entertainment programme

Great food, and very interesting lecture programme, as well as superb evening entertainment. Will consider travelling again in the future.

19 May 2022

Excellent trip marred by poor infomration

Excellent trip, just spoilt by poor web site, poor information before the trip and poor information in the vbin

19 May 2022

Enjoyable would go again

19 May 2022

Superb crossing. Excellent service in all repects.

Mr Regan, 18 May 2022

5 star travel

We felt well looked after by friendly helpful staff. Our stateroom was very comfortable. Food onboard was generally very good. Some wine had not been well cared for. I would recommend Cunard and will sailing with them again in 2 weeks

18 May 2022

Very good crossing but

Crossing on the QM2 is an amazing trip but the service and facilities need updating for now, the food offering is a little tired and the queens room is seriously under utilised (with a very packed club next door). The future of Cunard is in the hands of those of us who are younger and they need to ensure those of us grown up with modern expectations get it on Cunard. The buffet for instance wasn’t as good as a four star hotel. I would travel again but only at a heavily discounted price

Mr Roberts, 18 May 2022

The ship lacked atmosphere being half full. The entertainment was limited there was only one night where there was a proper show. Often there is a champagne fountain in the central stairway or other such entertainment but there was very limited events. The staff were excellent. Pity about the high rate of covid.

18 May 2022

Lectures of the highest quality. Food and service good. Lots to do.

18 May 2022

The staff were wonderful and so helpful.the food was excellent and my cabin was top notch

Mr Reber, 18 May 2022

Once in a lifetime - bucket list experience

outstanding, top notch experience, awesome client experience, friendly, charming, exciting, a once in a life time journey that has to make it on everyone‘s bucket list.

18 May 2022

Excellent cruise let down by late airport transfer

The cruise itself I would rate 5 star. We enjoyed every minute and everything was well organised. Hotel was also very good. However we did not receive welcome pack until day 2 when we asked about transfers to JFK. Transfer was to be at 2.30 and left without picking up half the guests. The limo had to turn back and picked us up at 3.20 which left us at the airport less than 2 hours before flight time. Holiday was very relaxed until then but became stressful. Concierge was very helpful although stated Cunard had problems before with this limo company

Mr Oshea, 18 May 2022

Keep the standards up - don’t pick away at the value proposition

Food is of a good standard. The Britannia is very good in my opinion. The state rooms are clean and I really like the butler service with breakfast in the room etc. The ship is beautiful. The lectures are good and last concert pianist onboard was outstanding! Improvements: 1) Wifi is poor. 2) The Britannia has changed to open dining concept but it is not working. Long queues to enter, no guaranteed table to sit together with your group. We had a dining code so 12 of us sit near each other on the same tables for the voyage. It is what we did in 2019. The maître de was rude when we asked why we could not have two designated tables and eventually relented but it was a bad start to our trip. 3) The managers are almost invisible apart from the Captain. Why don’t some of them pop into the Chart room now and then to get some feedback? JR (waiter in the Chart room) gave fantastic service. Smiling, professional and attentive. Wow!

Mrs Osullivan, 18 May 2022

As always the service, the food, the entertainment were superb and looking forward to my next crossing back to Southampton on 8 July

18 May 2022

CRUISE GOOD. WEBSITE BAD

THE FOOD AND SERVICE WAS EXCELLENT AND THERE WAS A VARIETY OF ONBOARD ENTERTAINMENT. ON THE NEGATIVE SIDE THE CUNARD WEBSITE LEAVES A GREAT DEAL TO BE DESIRED . VERY USER UNFRIENDLY AND ONE GOES ROUND AND ROUND IN CIRCLES, CONTINUALLY HAVING TO. LOG IN TO FIND INFORMATION. THERE WAS A LOT OF DISSATISFACTION ON BOARD AT HAVING TO PAY FOR WI FI AS PARTICULARLY IT DIDN’T ALWAYS WORK. AND HAVING TO PAY FOR A LATTE OR CAPPUCCINO. REALLY? I WOULD RECOMMEND BUT WITH RESERVATIONS. I WAS NAUSEOUS FOR TWO DAYS WITH THE SHIP’S MOTION WHICH WOULD GIVE ME PAUSE ABOUT BOOKING AGAIN.

18 May 2022

Voyage spoiled by mis-information and poor communication

Voyage itself was satisfactory, although communication onboard was very poor regarding transfers and covid testing at destination which was New York. Their website says Lateral Flow test required for NY, but onboard was assured no test required which ended up being the case. Was told at pursers office that website is wrong. If it's wrong on that, what else is wrong? Voyage was booked with transfer to JFK airport but it took 3 visits to the tours office for them to acknowledge this and they tried to charge us $60pp for the transfer !

18 May 2022

Very enjoyable

Great service. Rather chaotic checking at Southampton. Would have liked to have met the Captain and his officers.