The crew and servers were excellent but the cruise left a lot to be desired
The cruise was a disappointment as 3 of the locations were cancelled. The ship was very tired looking and needed a lot of refurbishing.
Disappointment All round.
Very unhappy that due to damaged propeller we had to miss the port of Catagena. Being prolific sailors, that was one of the ports we have never visited. Also appalled about the appalling situation regarding the assistance disembarking at Southampton. Long wait due to lack of access to exits. Dangerous disembarking location. Also the food was not up to the usual Cunard standard.
Queens Grill is an awesome experience.
A total lack of communication with the head of housekeeping, when we had to move staterooms after the air conditioning unit leaked on to our bed and carpet . We had to leave our room he said they had a new room for myself and my husband and to follow him we went from our room on deck 7 to deck 4 he tried two different staterooms with his key cards opened neither. ... I was in my nightwear . It was highly embarrassing waiting about in the corridors whilst he was on his phone trying to find us a room which he eventually did just for that night on deck 1. I expected better than this from Cunard. It spoilt our holiday experience. This was very late at night . We were tired the next day and were unable to fully experience the holiday that we had paid for. We were informed the problem in our original stateroom had been dealt with and fixed only for it to happen again a few days later. When I was awoken in the early hours of the morning by the sound of water dripping from the ceiling!! Our bed was soaked at the bottom and so was the carpet but it was more extensive than the first time it happened. I called our steward on the phone . No answer, so I called the pursars desk and insisted that we be moved. We packed all our belonging and placed them on to one side of the room so they wouldn't get wet. This was still very early about 5- 530AM . We were both so tired , we dressed and went to breakfast as it was impossible to stay in our stateroom as there was no where to sit. We had really been looking forward to the day in port but we were so tired after another disruptive night due I belive to lack of maintenance on the staterooms air conditioning unit. We were finally given a different stateroom on deck 1 after we pleaded with the customer service manager Callum. The upheaval still spoilt our overall holiday experience with Cunard. I don't think I will recommend Cunard to anyone in the future.
We loved our trip. We've sailed with Cunard many times and Victoria looked great decorated for Christmas. The ship was very clean and in good decorative order. Food was cold at times and the portions smaller than usual. Our coffee table was chipped on one edge and although reported on our first day was never replaced. Embarkation and Disembarking was very smooth and prompt.
We have been on many Cunard cruises and we felt the last cruise was certainly below the standard we have come to expect
Not the Cunard I remember. Not even one star service.
4th time and last time with Cunard. Standards dropped considerably. No slippers or toiletries in room. Only received newspaper if you asked for it. Bed lined changed every 7 days!!! No photographer, no captains cocktail party and worst of all the dress code was a joke. Guests wandering around the ship after 6pm in hoodies and jeans and jumpers. Sitting in the cocktail bars dressed for dinner with children running around and men and women in jeans and t shirts. Not what you expect on a cunard cruise especially if you see the TV advert. No cunard have really gone down and the service has too. Long waits in all 3 bars for drinks and the waiters in the restaurants couldn't get rid of you fast enough. Dreadful and Callum Williams the customer service manager did little to help. He just nodded and said it was the time of year and they had to fill the ship. Expressed surprise at the bed linen situation and bought us a drink?!
As always Cunard's service was excellent.
We always go with Cunard, as the staff on board are second to none as they are always so helpful, especially with my husband who is in a wheelchair. Also the ships are lovely.
My experience on board Cunard Queen Victoria
The Cunard food and service seemed quite good on board of the Queen Victoria ship. However, perhaps due to the age of the ship, the stabiliser was not good and my wife as well as some passengers had sea sick on the first sea day soon after leaving Southampton.
Enjoyed our trip to Portugal and Spain
The service was excellent, the staff were very helpful. The ship could have more shops. I would recommend Cunard and l would travel with them again.
Can’t wait to go on board again
Great food and entertainment Some very interesting lectures Great service
12 nights Spain & Portugal
Yes i would travel again with Cunard, Enjoyed the ship & it's crew who were absolutely delightful. Nothing was too much trouble. Our trip in Cadiz was not so good, with poor weather we where dropped off & given almost an hour to wander about - at this late time of the year virtually everywhere was closed. The Coach was not clean & a cursory glance would have picked that up, especially coming from a spotless ship! However the trip in Lisbon was excellent. Everything about the ship from embarkation to retrieving our car was painless, not sure if i'll ever want to go through the hassle of flying again.
Same reliable overall holiday
Versatile perhaps relax a little regimental area s
Blade at rear faulty may have affected stability in bay of biscay
Excellent quality all round. Only issue was sea sickness on 3 nights meaning confined to bed,(very comfortable). Dinner choices delicious. Staff excellent. Disappointing to go to Gibraltar instead of Cartagena but good to have two days in Cadiz.
The food was poorly cooked, waiting staff miserable, communication poor worse of the ten cruises we have taken. Cunard never again
NOT FOR FAMILIES
Not for families. Not sure why Cunard don’t make these ships over 50s only as families are not welcome by crew or other passengers. If you’re into bridge and the smell of wee and vinegar in the ‘pub’ then this is the cruise for you. If you’re a family that wants to spend time together this is absolutely not the cruise for you.
See above! We will not be travelling on Cunard again!
Travelled with Cunard before, but would not travel with them again. All standards slipped badly - food in Grill worse than in Britannia previously, less classical music and relevant lectures, poor maintenance in cabin. Also, priority boarding took two hours! We were also trapped in the lift when disembarking and crew member couldn’t care less. Not good at all.
Yes would travel with Canard again. Enjoyed the smaller ship experience and choice of venues, food and entertainment on offer .
After traveling with Cunard on numerous occasions We were unable to obtain a window seat in the dining room in the Queens grill. The disembarkation is very poor even though we are in the Queens grill and on this occasion we requested help this request was not passed on by the pursers office so this was not available.