From boarding the ship to leaving the ship was totally disorganised. At the pier in Southampton we were booked as for a Queens grill cabin and were made to wait over an hour to be allowed to 'sign in'. When I questions why were did not get priority boarding no one could tell us. As for disembarkation we woud put on the wrong coach for the return to airport and it took 5 people and a very irate me to get it sorted which it was in the end but was very stressful. We were upgraded to a Q3 from a Q6 which we were very grateful for and just the size of the suite along so as we could have pre-dinner drinks with the family was good as was the queens grill restaurant and staff. However as for the butlers well where do I start? Apart fom day one we never saw them until the last night which was tip night! All they did was leave us messages on hand written notes berating us for what we had or had not done. The toiletries had a note saying 'these are replenishment toiletries' not sure what we did to deserve that note given my husband gave up on getting a bar of soap. The worst was the note 'please do not remove glasses form the stateroom'. Had they looked two were in the fridge with drink that had not been finished and my daughter had taken one to the dinning room (not her suitcase as was the inference) and that glass was not replaced for the whole of the cruise. The 'bar' in the end was stocked by us and not the butler. Myself and my son-in-law went without any gin for 4 days as the empty bottle was never replenished so we had to use the pink gin bottle we bought from the on board shop or got the drinks from the bar areas (as we had a drinks package which was was an inconvenience and not an additionla expense fortunately). Fresh fruit - Shrivelled and black fruit a constant feature. The fruit was not changed every day and was not fresh. I could go on about the suite forever more, bottom line the service was less than poor. Had they been my staff (I manage 1800 in my day job) they would have been sacked. I am not sure who oversees their work but someone needs to [we were room 5018] Some staff were very rude the waiter in the commodore club who told me off for asking for another drink when it had been 30 minutes since I had been served the last. Then ignored me every time I wnated a drink. To the man in the on board liquor shop who stopped serving me half way through and started serving another customer. Overall the service at all bar areas was slow and I mean slow. It can take a bar tender 10+ minutes to fix opening 3 botttles beer, one can of coke and pour a G&T. It was very noticable. Lastly the boat is not carbon neutral friendly and it needs to be ashamed of itself, plastic everywhere. Illy coffee machine cartridges, straws, paper reciepts for beverages purchased at no cost (because we had a package) I mean what is that about made worse by the fact that if you bought 5 drinks (we were a party of 5) you had five reciepts delivered in individual folios each of which had to be signed. No wonder the service was slow what an absolute waste of everyones time, paper and ink. I think I will stop here. We are frequent cruisers (2-3 a year). the children are now older and doing their own thing so my husband and I made the decision to find out which cruise line we would now choose as our prefered one. Royal Carribean has been our main line until now. We did Australia in Oct with Celebrity who did well. Cunard who are now bottom on the list we are booked with Azamara for Feb 2020 and Regent Seven Seas April 2020. So it is Cunards loss.
This was my best experience of any holiday
The staff were absolute excellent, my rooms couldn't be better . Mu Butler and her assistant were so friendly and efficient. I loved the accommodation and hope to go on a trip again in the near future. The food was outstanding and so was the service. I am disabled and have not been on holidays for about 20 years because I find walking difficult but this manageable for me with enough lifts to get me wherever I wanted to be. The interior of the ship also was so stylish , it was like being in another world. Thank you for making this such a wonderful experience.
Sedate relaxing cruise
High level of friendly helpful staff particularly those from Philippines Plenty of space to sit around ship Good lectures Nice cabin Excellent Britannia restaurant Good quiz and crossword in library Lovely cafe and bar areas Most of the time retention of standard of dress in public areas (passengers)
Excellent. Despite strong winds and tough seas we got to all our ports
Service, cleanliness, entertainment and good food.
Restaurant food presentation was average bordering on poor.Some of the staff in the bars seemed disinterested despite paying 15% service charge on all drinks and coffee.Lack of live music in the chart room.Constant vibration on the ship and also during dinner table. Lovely interior and excellent cabin with a very pleasant steward. Good lectures and excellent music from opera singer. Excellent benefits being a gold member
Overall, excellent service
We did not like how the new formal nights were organised, perhaps it was just on this cruise as it is 78 nights, we were only on for 11 nights. the highlights are always the staff and the shows, this time the speakers where very good and of course we always enjoy sailing with Cunard, never sail with any other cruise line.
Very good service throughout and excellent food. Entertainment first class
Mit Cunard wie immer stilvoll unterwegs
Der Service ist bei Cunard wie immer excellent.
Great in every way
I enjoy the atmosphere on board Cunard ships ...facilities are good.
Comfortable with good service
Grills dinning very good. Smart ship
Never again with Cunard
One of the worst cruises we have ever done and we have completed almost 100 cruises.
Excellent service well respected but Cunard
Typical Cunard high standards, outstanding entertainment
Good cruise shame about the weather
Excellent food and good service need better communication with passengers
Service and cuisine excellent as usual. Disembarking and then re-boarding at Fort Canaveral was a shambles
New Management - present is not in touch
embarcation fast. good salection of grate foodf.grat servicrom staff.
they made me and my wife feel special and relaxed
Would recommend and would book again. Quick, easy and convenient check in. Good service. Beautiful ship.