Wi-Fi terms of service and acceptable use policy.

Correct as of 2 February 2023.

These Terms of Service and Acceptable Use Policy (the "Terms") govern your use of the services described herein provided by Carnival plc trading as P&O Cruises and Cunard (the “Company”). Your use of the Service (as hereinafter defined) represents your agreement to these Terms. If you do not agree with these Terms, do not use the Service.

Terms of Service

1. Description of the Service

The Service is provided by the Company. The Service provides you with access to the public electronic communication networks (“Internet”) via Internet access points ("Locations") onboard the Company’s vessels (“Vessels”). This access is provided via a Wi-Fi network and hereinafter referred to as the “Service”.

To access the Service, you must have a device that is compatible with the specific Wi-Fi equipment deployed at the Location and/or on the applicable Vessel. 

The Service is available in the following plans (the “Packages”):

  • Essential – web browsing, email, and social media.
  • Ultimate/Premium – everything from the Essential plan described above, together with music and video streaming, and faster connections.

Packages are available for 1-4 devices on a 24 hour or cruise/voyage level.

By using the Service, you confirm that you are either older than 18 years or have the permission of your parent or guardian to use the Service.


2. Charges/Billing/Payment/Refund

Where applicable, you agree to pay all charges and fees related to your use of the Service, including taxes, fees, surcharges or other assessments applicable to the Service. 

The prices for the Packages are contained on the relevant Carnival brand’s website and are subject to change without notice. Prices may vary by ship or destination and may differ prior to departure and on board. Once you have booked and paid for your Package, the price will not change. 

Any pre-booked Packages will be charged to a valid credit/debit card prior to the start of your cruise. Charges for Packages booked once the cruise has started will be added to your on-board account. 

The price paid at the time of purchase will be honoured irrespective of the price at the time of sailing, if however, an upgrade is purchased, the price of the upgrade will be equivalent to the price at the time of booking the upgrade.

Pre-booked Packages can be cancelled and refunded in full to the original debit/credit card up to 3 days prior to departure.

Should there be any issues with the Service once onboard, please contact Reception. We will endeavour to resolve the issue and avoid any re-occurrence in the future, however, please note that the Service is subject to the availability and the operational limitations of the requisite equipment and associated facilities, as further set out in section 4 below.


3. Modifications to the Service/Updates to the Terms

The Company reserves the right to modify or discontinue, temporarily or permanently the Service (or any function or feature of the Service or any part thereof, including but not limited to rates and charges) with or without notice. You agree that the Company will not be liable to you or to any third party for any such modification, suspension or discontinuance of the Service. 

These Terms may be updated or changed from time to time. The Company will provide notice of changes in the Terms in any manner acceptable by law by posting them to our onboard website or at such other website as the Company may designate. Any changes or modifications will be effective immediately upon such notice, and you waive any right you may have to receive specific notice of such changes or modifications. Your use of the Service following updates or a change to these Terms constitutes your acceptance of those changes. If you do not agree to the revisions, you must terminate your use of the Service immediately. 


4. Operational Limits of the Service

The provision of the Service is subject to the availability and the operational limitations of the requisite equipment and associated facilities. There is no guarantee of availability or minimum connection speed. Your connection speed may not be suitable for some applications, and particularly those involving real-time or near real time, high bandwidth uses. 

You understand and agree that interruptions of the Service may occur as normal events in the provision of the Service and that the Company will not be liable for such interruptions. You further understand and agree that the Company has no control over third party networks you may access during your use of the Service, and therefore, delays and disruptions of other network transmissions are beyond the Company’s control. The Company will not be liable for any failure of performance, if such failure is due to any cause beyond the Company’s reasonable control. 

The Company may, from time to time, implement URL filtering or other content filtering services which block access to certain websites or content while at the Location and/or on a Vessel (“Content Filtering”). The Company is not responsible for the effectiveness of such Content Filtering and will not be liable to you for any acts, omissions, performance, or non-performance related to the Content Filtering.


5. Information/Password Security

All information that you provide to the Company must be accurate, including your name, email address, physical address, cruise card information, debit, credit or charge card numbers and expiration dates and any other Service payment information that may be required by the Company ("Registration Data"). 

You are responsible for keeping such information up-to-date and must provide changes promptly to the Company. You agree to keep confidential your log-in ID and password and are solely responsible for any liability or damages resulting from your failure to maintain that confidentiality. 

You are also solely and fully responsible and liable for all activities that occur under your member ID. You agree to immediately notify the Company if you suspect any breach of security such as loss, theft, or unauthorized disclosure or use of your member ID or password. 


6. Third Party Content Disclaimer/Links to Third Party Sites

Content provided by Third Party Providers (“Third Party Content”) has not been independently authenticated in whole or in part by the Company. The Company does not provide, sell, license, or lease any of the Third Party Content other than those specifically identified as being provided by the Company. This Service may be linked to other websites which are not under the control of and are not maintained by the Company. The Company is not responsible for the content of those sites. The Company is providing these links to you only as a convenience, and the inclusion of any link to such sites does not imply endorsement by the Company of those sites.


7. Privacy Notice

The Company will use personal information that you provide in using the Service and related to your booking for the following purposes:

  • To provide and administer the Service including your registration and login, billing for the Service, and subsequent access to the Internet via the Service;
  • To detect and respond to improper use or abuse of the Service;
  • To comply with regulatory, government and legal obligations relating to the Service; and
  • At your request, to provide reasonable support to you on how to use the Service.


Personal data will not be shared with other parties except those under contract to the Company to provide the Service or where there is a valid legal reason to do so. Due to the global nature of satellite communications, your personal data may transit via countries which do not have data protection laws equivalent to those in the United Kingdom or European Union. You should take adequate security precautions before using the Service.

For further information about how the Company uses personal data, including how to complain or exercise your information rights, visit pocruises.com/privacy or cunard.com/privacy.


8. Use of the Service

The Company is not responsible for any impact to or interruption of business resulting from the use of the Service.

You agree not to use or attempt to use the Service for any fraudulent, unlawful, harassing, or abusive purpose or so as to damage or cause risk to us, our business, reputation, employees, other users, equipment or any third person.

The Service may not be used to interfere with, gain unauthorized access to, or otherwise violate the security of the Company (or another party's) server, network, network access, personal computer or control devices, software or data, or other systems, or to attempt to do any of the foregoing.


9. Security

The unsecured nature and ease of connection to public Wi-Fi hotspots increases the risk that unauthorized persons can access your phone, laptop or other device or your communications over that network. 

You should take precautions to lower the security risks. The Company encourages users to observe standard security practices to minimize these security risks. 

The Company cannot guarantee the security of data you transfer via the Service and therefore use of the Service is entirely at your own risk. You should ensure that computer hard drives are not shared; that laptops have firewall protection; and that security software is installed, functional and updated on your device. 

The Company recommends that you avoid transmitting or accessing sensitive personal information over the Wi-Fi network, and that you only connect to known Wi-Fi hotspots. 

You are responsible for ensuring and maintaining security of your systems and the machines that connect to and use the Service, including implementation of necessary patches and operating system updates.

The Service may not be used to interfere with, gain unauthorized access to, or otherwise violate the security of the Company’s (or another party's) server, network, network access, personal computer or control devices, software or data, or other systems, or to attempt to do any of the foregoing.


10. Your Responsibilities

You remain solely and fully responsible for the content of any material posted, hosted, downloaded/uploaded, created, accessed or transmitted using the Service. 

The Company has no responsibility for any material created on the Company network or accessible using the Service, including content provided on third-party websites linked to the Company network. Such third-party website links are provided as Internet navigation tools for informational purposes only, and do not constitute in any way an endorsement by the Company of the content(s) of such sites.

You are responsible for taking prompt corrective action(s) to remedy a violation of these Terms and to help prevent similar future violations.

Once purchased, you are responsible for activating the Package whilst onboard.  Should you not embark the Vessel, the Company shall refund the original payment card however if you embark the ship and do not activate your package a refund will not be processed onboard. If there are extenuating circumstances, the Company may issue a refund in its sole discretion.


11. Enforcement and Notice

We have no obligation to monitor the Service but may do so and disclose information regarding use of the Service for any reason if we, in its sole discretion, believe that it is reasonable to do so, including to: satisfy laws, regulations or governmental or legal requests; operate the Service properly; or protect ourselves and our guests. Likewise, we may cooperate with legal authorities and/or third parties in the investigation of any suspected or alleged crime or civil wrong.

Without prior notice, the Company may terminate these Terms or your access to the Service without reimbursement for any reason, including, without limitation, if the Company, in its sole discretion, believes you have violated these Terms.

Furthermore, the Company reserves the right to act immediately and without notice to suspend or terminate your use of the Service in response to a court order or government notice that certain conduct must be stopped or when the Company reasonably determines, that the conduct may: 

(1) expose the Company to sanctions, prosecution, civil action or any other liability, 

(2) cause harm to or interfere with the integrity or normal operations of the Company’s network or networks with which the Company is interconnected, 

(3) interfere with another the Company guest's use of the Service or the Internet, 

(4) violate any applicable law, rule or regulation, or 

(5) otherwise present an imminent risk of harm to the Company or the Company’s guests.


12. Third-Party Networks

When you connect to the Service at a location that is not owned by the Company, your service may connect over a network or network equipment that is not owned or operated by the Company. In such case, your connection data, including your MAC address or IP address, may be visible to the network owner or operator. By connecting to the Service, you agree to the third-party access to this information. Information collected by third-party network operators is not subject to the Company’s Privacy Notice.


13. General Use Restrictions

Subject to your acceptance of and compliance with these Terms, you are hereby granted the right to use the Service through a non-exclusive, non-transferable and non-assignable limited license.

The Service is provided for your use only (unless otherwise specifically stated) and you agree not to reproduce, duplicate, copy, sell, transfer, resell or exploit for any commercial purposes your subscription to or membership in the Service, any portion of the Service, use of the Service, or access to the Service. You have no right to resell, sublicense, assign or transfer your right to access the Service or use the Company’s Service. 

All information, documents, products, and software (the "Materials") provided with this Service were provided by or to the Company by its respective manufacturers, authors, developers, licensees and vendors (the "Third Party Providers") and are the copyrighted work of the Company and/or the Third Party Providers. Except as stated herein, none of the Materials may be copied, reproduced, resold, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording, or otherwise, without the prior express written permission of the Company or the Third Party Provider. 


14. Content and Software Use Restrictions

As part of, or in addition, to the Service, the Company may provide you with applications, data, information, video, graphics, sound, music, photographs, software or any other material ("Content"):

a) Any Content the Company provide with the Service will be subject to these Terms and may also be subject to terms and conditions from the publishers or developers of the Content, which will usually be displayed online. If you access any Content you will need to comply with all the terms.

b) The Content the Company provide to you is provided on an "as is" basis and an "as available" basis. Although the Company takes precautions, the Company cannot guarantee the accuracy or completeness of the Content and accordingly your use of the Content (for whatever purpose) is at your own risk.

c) The Content can only be used for your own purposes and is protected by copyright, trade mark and other intellectual property rights. You are not allowed to copy, store, adapt, modify, transmit, distribute externally, play or show in public, broadcast or publish any part of the Content.

d) The Content might change from time to time.

e) Access to any Content provided on a subscription basis as part of the Service will cease when these Terms end.


Online resources made available via public networks are separate from the Service and your use of these resources is at your own risk and subject to any applicable laws. The Company have no responsibility for any goods, services, information, software, or other materials you obtain when using these resources.

Software that is made available by the Company or its authorized Third Party Providers (the "Software") is the copyrighted work of the Company and/or Third Party Providers. Use of the Software is governed by the terms of the end user license agreement, if any, which accompanies or is included with the Software (the "License Agreement"). An end user will be unable to install any Software that is accompanied by or includes a License Agreement, unless the end user first agrees to the terms of the License Agreement. Except as set forth in the applicable License Agreement, any further copying, reproduction or redistribution of the Software is expressly prohibited.

Installation assistance, product support and maintenance, if any, of the Software may be available from the Company and/or the Third Party Providers, as the case may be.



15. Submissions 

Unless otherwise explicitly stated, any Materials provided by you in connection with this Service shall be deemed to be provided on a non-proprietary and non-confidential basis. The Company shall have no obligation of any kind with respect to such Materials and shall be free to use or disseminate such Materials on an unrestricted basis for any purpose. You acknowledge that you are responsible for the Materials that you submit, and you, not the Company, have full responsibility for the Materials, including their legality, reliability, appropriateness, originality and copyright.


16. Disclaimer of warranties and limitation of liability

We do not control any materials, information, products, or services on the internet. The internet contains unedited materials and we have no control over and accept no responsibility for such materials. You assume full responsibility and risk for use of the service and the internet and are solely responsible for evaluating the accuracy, completeness, and usefulness of all services, products and other information, and the quality and merchantability of all merchandise provided through the service or the internet. 

This Service is provided on an "as is" and "as available" basis. We do not warrant that the Service will be error-free, or free of viruses or other harmful components. We make no express warranties. You waive all implied warranties including, but not limited to, warranties of title, non-infringement, merchantability, and fitness for a particular purpose regarding any merchandise, information or service provided through the Company or the internet. You expressly acknowledge that there are risks, and assume all responsibility related to, the security, privacy and confidentiality risks inherent in wireless communications and technology. We do not make any assurances or warranties relating to such risks. No advice or information given by the Company, or its representatives shall create a warranty. The Company and its employees are not liable for any costs or damages arising, either directly or indirectly, from you using, modifying, contributing, copying, distributing, or downloading the Service or Materials, specifically including any indirect, incidental, exemplary, multiple, special, punitive, or consequential damages.

Nothing in these Terms excludes or limits our liability for:

a) death or personal injury caused by our negligence;

b) fraud or fraudulent misrepresentation; and

c) any matter in respect of which it would be unlawful for us to exclude or restrict our liability.

Nothing in these Terms affects your statutory rights. 


17. General 

The applicable laws in some jurisdictions may not allow the limitation or exclusion of liability in contracts with consumers and therefore all or part of clause 16, may not apply to you. For instance, if you are a consumer, these Terms will not affect any of your statutory rights, which cannot legally be excluded.

The courts of England and Wales have non-exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these Terms or its subject matter or formation (including non-contractual disputes or claims). Notwithstanding this, you agree that the Company shall still be allowed to apply for injunctive remedies (or an equivalent type of urgent legal relief) in any jurisdiction. These Terms will be enforced in conjunction with other terms of service, including without limitation the Company’s Booking Conditions or Passage Contract (as applicable), that governs the Company’s products or services that you use or that you have purchased. In the event that any provision of these Terms shall be rendered invalid or unenforceable, such invalidity or unenforceability shall not invalidate or render unenforceable any other provision of these Terms and these Terms shall continue in full force and effect and be construed as if they did not contain the invalid or unenforceable provision.