Frequently asked questions.

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Any luggage that has been left on board will be landed in Southampton at the end of the voyage and then transferred to the Baggage Handling Company in Southampton, where it will be safely stored in their warehouse until further notice.

To arrange delivery or collection please contact 02380 873111 between 8.00am-6.00pm or alternatively, you can email: info@thebaggagehandlingcompany.com.

Please note, delivery charges are the responsibility of the passenger.

Generally it will take approximately two hours after the ship comes alongside, to have all luggage landed and the ship cleared by local authorities before guests are invited to disembark. We operate a staggered disembarkation and this can take up to a further two hours before all guests have departed. You need to allow a minimum of an hour to collect luggage and pass through American security before guests are free to resume their journey.

Yes, it is possible to arrange for your luggage to be stored in New York or Southampton. This is available for guests disembarking the ship in New York or Southampton who plan to return to New York or Southampton to embark the ship again within a few days.

Please speak to the Pursers Office once you are on board who will be able to check availability for you.

New York.

If there is availability you will need to place your luggage outside your stateroom the night before disembarkation between 6.00pm and Midnight and attach your standard luggage labels.

You will then need to collect your luggage from the baggage hall which is in the cruise terminal ashore, attach your second set of luggage labels to your luggage and drop your luggage off at the dedicated luggage Concierge Stand after going through Customs and Immigration.

Southampton.

If there is availability you will need to place your luggage outside your stateroom the night before disembarkation between 6.00pm and Midnight and attach the green luggage labels given with the information letter.

The luggage will be automatically transferred to the storage facility. Please ensure you remove all essential belongings before placing the bags outside your stateroom.

Cost.

The cost to leave your luggage in New York is $195.00* per bag for up to 30 days and a further $30* per 30 days thereafter. This includes transport from/to the correct terminal, secure storage and insurance cover.

The cost to leave your luggage in Southampton is $65.00* per bag for up to 30 days and a further $30* per 30 days thereafter. This includes transport from/to the correct terminal, secure storage and insurance cover.

*Prices are subject to change.

Please note there are no restrictions on the size or weight of your luggage.

It is permissible to wear such items of clothing during the daytime , however please refer to our What to Pack web page for evenings on board.

It should also be noted that some countries may have rules against this sort of attire such as Barbados where it is illegal due to this matching the uniforms worn by security services.

Restriction to wear Camouflage Clothing

Barbados
St Kitts
Dominica
Grenada

No Restrictions to wear Camouflage clothing

Curacao
St Maarten

We certainly recommend that you leave 45 minutes to 1 hour between two excursions. However if for any reason, the morning excursion is delayed and returns to the ship late and subsequently you are too late to take the afternoon excursion, you will still be charged for the tour (this is because the tour agent will be expecting certain numbers of guests as the ship provide them with these details 48 hours prior to arrival).

Excursions can be late back for many reasons. Traffic congestion is a common one, as large cities can be very busy, so your tour could run over the scheduled time. At some ports of call, immigration may also ask to see your passport or tour tickets and potentially this can delay the excursion departure time.

Please refer to the Holiday Information booklet which can be accessed via My Cunard approximately 6 to 8 weeks prior to departure for the shore excursion terms and conditions.

Yes we do and these can be booked via My Cunard.

The symbol 'fam tour' means that the tour is particularly suitable for families. Some shore excursions have a minimum age to participate, which is either set out in the tour description or will be made known to you when booking.

Age Limits

Child prices are for those aged 3 to 12 inclusively.

guests over the age of 12 will require an adult ticket.

Infants aged 2 and under (on the date of sailing) can travel on the excursion free of charge, as long as they are seated on your lap. Please note there may be occasions when this is not possible and this will be detailed on the Shore Excursion description via My Cunard.

Please ensure that you book a tour ticket for your infant via My Cunard.

Note that all minors (those under 18) must be accompanied by an adult on shore excursions.

We ask parents and guardians to note that children must not be left unaccompanied on the ship whilst the ship is in port. There is no facility offered on board to look after your children if you go ashore.

Car Seats

You are welcome to bring your own safety seat since these are not provided due to different laws being applicable in other countries.

If you are bringing a car seat for an infant (aged 2 or under) you cannot purchase a seat when booking your excursions via My Cunard. This is because infants are not charged. You will need to speak to the Shore Excursion Team once you are on board to advise you are bringing an infant and a car seat. Please be aware that the size and safety fittings of coach seats may vary between excursions and we cannot guarantee that safety seats will fit in all coaches. In some instances we are unaware what coach is provided until on the day of the shore excursion.

We do not recommend that guests take a shore excursion on embarkation/disembarkation day due to time constraints and onward travel arrangements.

You may notice that a shore excursion is offered in a port of call where the ship remains overnight or for two/more days however these are offered to those guests who are taking the longer cruise where the choice of 7/14& nights was available (for example, World Cruises or 7/14 night cruises on Queen Elizabeth).

If you wish to take an excursion on embarkation/disembarkation day then we strongly advise you ensure that the tour times do not clash with your travel arrangements.

Any excursions offered on embarkation/disembarkation day will be shown via My Cunard where available.

Occasionally excursions are arranged on disembarkation day and include a transfer to the airport, however you should still ensure that this fits with your check in or flight time.

If you wish to arrange a private tour for your final day, then it may be possible to arrange this on board (taxi to a chosen destination) however, we recommend that you familiarise yourself with the process involving taking luggage off the ship.

If you choose to pre book shore excursions, then you must pay for these at time of booking. This can be done via My Cunard and you must have a valid credit or debit card to do so.

You may book shore excursions once you are on board and these will be charged to your on board account, which will be settled at the end of your voyage. If you have on board credit then this is deducted for the balance of your on board account so you are therefore able to effectively use any on board credit given to you to pay for your excursions, however please note that your chosen shore excursion may no longer be available. Booking shore excursions on board may also result in higher prices than if you were to pre book them.

If you wish to book an accessible shore excursion, this will be charged to your on board account as it is not possible to book these on line.

If you choose an excursion with a long transfer time to the main destination (i.e. Civitavecchia to Rome) it is likely that a convenience stop will be made.

If you choose an excursion that includes refreshments or lunch, there will be toilet facilities available at the refreshment/lunch venue.

We can not guarantee that there will be toilet facilities on the coaches used for our excursions as we do not know until the day of the tours which coaches will be supplied to us by the local coach operators.

Your Cunard experience starts the moment you arrive at your embarkation port, with porters waiting to collect your luggage before you head off to check in.

After check in you will board one of our magnificent ocean liners to be greeted by members of the ship’s company and experience the stunning view of the Grand Lobby before you.

You’ll then be shown to your luxurious stateroom where you can freshen up and meet your stateroom steward. They are there to ensure every detail of your stay on board is taken care of.

Once you’ve unpacked you’re free to explore the ship. Of course, if you’re a guest in one of our Queens Grill suites, your butler will be unpacking for you.

After a relaxed lunch you can head off to further explore the ship or return to your stateroom to unwind before sail away.

After a short safety drill, make your way up on deck to enjoy a glass of Champagne as your voyage to exciting destinations begins.

The cabin electrical systems on board are not designed to take high current capacity items.

Cabin hair dryers are provided for the comfort of the guest, these are specially bought for the ships and are of lower current ratings and hence compatible with the ships electrical systems.

You can also find irons in our laundries on board and are free of charge. Please note, you are not permitted to bring irons on board with you.

Personal Extension Leads are not permitted on board unless to be used with essential medical equipment (e.g. CPAP and nebuliser machines). These will be checked for electrical safety along with your piece of medical equipment prior to sailing.

Surge protected extension leads are not accepted in any circumstances as they interfere with the ship's electrical distribution.

Pillow.

Standard pillows are of a hollow fibre construction, made by Calderon.

Duvet.

The duvets are made of cotton hollow fibre by English Trading with a tog rating of 10.5.

Sheets.

Sheets are made from polycotton by Calderon. You may request sheets and blankets instead of duvets this can request up to 3 days prior to your sailing date by calling our Customer Contact Centre, please visit our website for contact details. Within the 3 days prior to sailing please make your request with your cabin steward once on board.

Anti-Allergy.

Please note we do not have anti-allergy bedding on board our ships, however if you do have an allergy to washing detergent then we can make arrangements for this. Please contact our Customer Contact Centre please visit our website for contact details.

Mattress Topper.

We do not supply mattress toppers as the mattresses on board all ships are all of a high quality and therefore a mattress topper should not be required.

However, we can provide a duvet over the mattress. If this is required this can be arranged with your Stateroom Steward once you are on board.

The items listed are not available to be purchased.

There are no weight restrictions on the upper pullmans, however there is a weight restriction on the bunk ladder of 130 kg which is approximately 20 Stone.

The upper pullmans are "shock tested" to approximately 300 kg.

Any passenger can sleep in a upper pullman, please bear in mind the bed is elevated therefore a lower berth/cot may be suitable for children/babies.

You will be unable to have a King sized bed configuration in your stateroom if any of the upper pullmans are in use.

On each ship, Queens Grill Suites have a separate shower and bath (except Q5, Q6 and Q7 grades on Queen Mary 2 which have a shower over the bath).

Princess Grill Suites have a shower over the bath.

All other grades are shower only.

To make a booking on any cruise for any of these or any other grade of cabin, please visit our Find & Book page, call our Customer Contact Centre, please visit our website for contact details, or speak with your preferred ABTA bonded travel agent.

Queen Victoria.

Grand Suite Q1 cabin 6194; three small glass top table, four dining chairs, one rectangle stone table, two chairs, two stool/ottoman, two single loungers and one double lounger

Grand Suite Q1 cabin 6203; two small glass top table, four dining chairs, one rectangle stone table, two chairs, two stool/ottoman, two single loungers and one double lounger

Grand Suite Q1 cabins 7142, 7159 and 8211; three small glass top table, six dining chairs, one rectangle stone table, two chairs, two stool/ottoman, two single lounger and one double lounger

Queens Suite Q5 cabins 4188, 4189, 5189, 5190 8211; one large white table, two square small tables, two loungers and two recliner chairs.

Queens Suite Q5 cabins 8162 & 8163 8211; one large white table, one round small table, two loungers and two recliner chairs.

Master Suite Q2 cabins 7070, 7085, 8211; one round stone table, two small glass top table, four dining chairs, two lounge chairs and two stool/ottomans

Penthouse Q3 cabins 4099, 4101, 4104, 4106, 5101, 5103, 5106, 5108 8211; two stools, one large white table and two recliner chairs

Penthouse Q3 cabins 6104, 6106, 6109, 6111 8211; one large white table and two recliner chairs

Penthouse Q6 cabins 5191, 5192, 5194 8211; one large white table, two square small table, two loungers and two recliner chairs

Penthouse Q6 cabins 8164, 8165, 8166 8211; one large white table, one round small table, two loungers and two recliner chairs

Suite cabins: 7036, 7037, 7038, 7039, 7040, 7041, 7042,7043, 7044, 7045, 7048, 7050, 7051, 7052, 7053, 7063, 7078, 7080, 7082 ,7084, 7086, 7088, 7093, 7095, 7097, 7099, 7101, 7103, 8211; one large white table and two recliner chairs

Queen Elizabeth.

Grand Suite Q1 - one dining table with 4 chairs and cushions, two chaise lounge with cushions, two chairs, two ottoman and two tea table with glass top.

Master Suite Q2- one dining table with two chairs and cushions, two chaise lounge with cushions, two chairs, two tea table with glass top.

Penthouse Q3 & Q4 and Queens Suites Q5 & Q6 - two reclining chair with ottoman, one tea table.

Princess Grill Suites P1 & P2 - two reclining chairs with ottoman, one tea table.

Club Balcony and Balcony- two dining chairs and one tea table.

Queen Mary.

Britannia Grade -two dining chairs and one tea table.

For Southampton Departures Only:

You are welcome to bring as many luggage items with you as you wish ensuring it can all be stored safely in your stateroom. Each piece of luggage must weigh no more than 23kg.

If you prefer not to pack your wedding dress and/or suit in your main luggage you may carry these on in dress or suit bags with clear labels stating name, stateroom number. You will still be required to put these through the luggage scanner at the terminal.

Deck 14
Area Name - The Lookout
Features;

Observation platform accessed via sports deck with view over the ship's bow
Standing room only for approximately 50 people

Day Use - Observation - 24 hours
Night Use - Observation - 24 hours

Deck 11
Area Name - Observation Deck
Features;

Almost 360 degree observation deck overlooking bow of the ship
Standing room only for approximately 100 guests

Day Use - Observation - 24 hours

Night Use - Observation - 24 hours

Yes, The Royal Court Theatre can be found on each ship. The theatre is located on decks 1, 2 and 3 on board both Queen Elizabeth and Queen Victoria with a capacity of 850 seats per theatre and located on decks 2 and 3 on board Queen Mary 2 with a capacity of 1094 seats.

Each theatre also has a number of wheelchair spaces, available on a first come - first served basis. It is not possible to pre book these spaces or any of the seats in the theatre (with the exception of Private Boxes as detailed below).

Private Boxes - Production Show Evenings.

Guests on Queen Victoria and Queen Elizabeth can experience private boxes.

Celebrate special evenings in the Royal Court Theatre with our Theatre Box programme. You will be offered finger desserts and champagne cocktails in a private lounge area. At performance time, you will be guided to your private box, where bar staff will serve you chocolates and Verve Clicquot champagne. You can make a reservation via the Purser's Office.
Please note reservations close at 3pm on the day of the performance. A charge of US$55 + 15% Service Charge per couple applies, which will be added to your on board account.

Private Boxes Further Information.

If the theatre is showing a comedian, film or other such entertainment the boxes are complimentary and available on a first come first served' basis. It is not possible to reserve a box or any seat in the theatre prior to embarkation.

Please note that Queen Mary 2 does not have any Royal Boxes.

There are steps that lead down into each box, however there are 2 boxes which are wheelchair accessible, a guest may join you however please note that space is restricted to one wheelchair and this may lead to guests feeling a little cramped.

Performances.

During a typical 14 night cruise you will have the opportunity to see up to 6 Cabaret performers and up to 5 Production Shows. All shows are played twice on the same evening, usually at 8.30pm and 10.30pm, once for the first dinner sitting and once for the second dinner sitting.

Full details of the acts, shows and performances will be made available to you once on board.

If you are travelling on a back to back voyage i.e: Southampton - New York and then New York - Southampton, the productions and guest speakers are alternated so you should have the option to see different productions on each voyage.

There is no set opening time for the theatre, it will open for individual events which can vary day to day. Please see the daily programme, your on board news paper for entertainment events and times.

*Prices subject to change and inclusive of service charge

Prior to Cruise:

Queen Elizabeth and Queen Victoria - Should you wish to amend or cancel a spa appointment or package prior to your cruise you can do so by logging onto My Cunard and visiting “Your Spa Reservations” from the Spa option on the menu ribbon.

Cancellations can be made via My Cunard until 3 days prior to departure free of charge. If you are within 3 days of sailing you will need to speak to the Royal Spa once on board.

Please note that refunds will be applied to the card originally used to purchase the treatment or service and you will receive confirmation of your amendment / cancellation.

Queen Mary 2 - Should you wish to cancel or amend a booking prior to your cruise, you can do so by calling Canyon Ranch Spa direct, reversing the charges, to make an appointment on 00-1-855 260 6655 toll free for U.S. guests.

All other nationalities can call 001-1-520-239-3283 (charges apply), 6am-5pm seven days a week, Pacific Standard Time (PST) and Mountain Time the rest of the year or email spaclubatsea@canyonranch.com.

On Board:

Spa treatments and services can also be amended or cancelled on board, however for cancellations made at this late stage, a penalty charge may be applied.

Queen Elizabeth and Queen Victoria - Cancellation made on board within 24 hours of your appointment will incur a 50% cancellation charge*.

Queen Mary 2 - SpaClub cancellations must be received at least 6 hours before scheduled Spa appointments, 3 hours before scheduled Salon appointments or the full service fee is charged.

* Please note this is subject to change.

At this time, you are unable to book spa treatments and services online via My Cunard. However, you can pre book via Canyon Ranch.

Reservations can normally be made up to 60 days in advance of sailing, however within 7 days of sailing any reservations must be made on board.

Please see the following contact details for pre-booking.

Telephone
UK to their US office by free phone number 0800 0569734 or US to their US office by free phone number +01 866 860 4662 - weekdays 5am-6pm and weekends 6am-2.30pm (PST)

Post
Canyon Ranch at Sea Division
8600 E. Rockliff Road
Tucson
AZ 85750
USA

Email
spaclubatsea@canyonranch.com

Details required when booking:

Guest name(s)
Stateroom number
Telephone number
Email address
Time zone
Services being requested
Preferred date of service
Preferred time of service
Any medical conditions
Been to Canyon Ranch previously?
If a hair service: how the hair falls
If a massage: preferred male/ female masseuse

For more information about Canyon Ranch, please view their website on www.canyonranch.com

Liquor and tobacco at duty free prices are available onboard all three Cunard vessels.

Duty Free Liquor products sold via the shops will only be available to take home. You may order via the shops (detailed below) at any time throughout the cruise and orders will be available for collection at the end of your cruise (you will be given details where and when you can collect your orders). The shops are shut when the ship is in port.

You can also purchase duty free tobacco from the shops at any time during your voyage and can take the tobacco products away immediately for consumption on board or take ashore purposes.

Queen Mary 2 - Mayfair - Deck 3
Queen Elizabeth - Royal Arcade (Deck 3)
Queen Victoria - Cunardia - Deck 2

If you wish to purchase a bottle of liquor for in stateroom consumption you can continue to do so via Room Service.

Intra EU Voyages (Voyages visiting only Countries within the European Union)
On intra EU voyages we are unable to sell any duty free liquor or tobacco for on board consumption or to take ashore via the shops.

Price Guarantee

On all three Cunard vessels, the shop offers a price guarantee on liquor and tobacco purchases. We guarantee the shop will be cheaper than any comparable outlets - including any shops ashore during the voyage. You will need to be able to provide proof of the cheaper price from recognised retailers. Online price comparisons are not included. If you have already purchased on board the shop will refund you the difference back onto your on board account. If you have not yet purchased and have proof of the cheaper price ashore the shop will price match for you.

Queen Mary 2 and Queen Victoria.

UK daily newspapers are not available on board however we do offer 'ships' newspaper which is compiled from a selection of news stories from around the world and UK.

The newspaper is available in a number of languages including, French, German, Spanish and Japanese. It is available from reception or can be delivered to your stateroom upon request.

Queen Elizabeth.

UK daily newspapers are not available on board however, we do offer 'ships' newspaper; Britain Today and Daily Mail which is compiled from a selection of news stories from around the world and UK.

There are newspapers available in a number of languages including, French, German, Spanish, Dutch, Portuguese, Norwegian and Japanese. It is available from the Purser's office or it can be delivered to your stateroom upon request.

You can also keep up to date with the news via the internet.

We stock a wide range of sun lotions on board. We have factors 4, 6, 8, 10, 12, 15, 20, 30 and 50+. The prices range from $6.50 to $30. The complete list is below:

Lancaster Face Bronzer SPF15 50ml
Lancaster Self Tan Bronze Milk
Lancaster Sport FaceBody SPF20 75ml Pump
Lancaster Sport Mist SPF15 125ml Energise
Lancaster Sun Oil Free Gel SPF10 150ml
Lancaster Sun Oil Free SPF15 150ml
Lancaster Sun Tan SPF15 200ml
Lancaster Sun Beauty SPF15 50ml Face
Lancaster Sun Beauty SPF30 50ml Face
Lancaster SunTan SPF6 200ml
Lancaster Tan Maximiser 125ml Face and Body
Lancaster Tan Deepener SPF6 200ml
Malibu Aftersun 200ml
Malibu Aftersun 400ml
Malibu Aftersun Spray 200ml
Malibu Babes Lipstick Coconut
Malibu Babes Lipstick Berry
Malibu Lip Balm SPF20+
Malibu Lip Balm SPF30
Malibu Miss Lip Balm SPF30
Malibu Scalp n Hair Protector
Malibu SPF12 200ml
Malibu SPF15 Dry Oil Gel
Malibu SPF20 200ml
Malibu SPF30 200ml
Malibu SPF4 Dry Oil Spray
Malibu SPF8 Dry Oil Spray
Piz Buin 1Day SPF15 100ml
Piz Buin 1Day SPF30 100ml
Piz Buin Aftersun 200ml MOQ24
Piz Buin Duo SPF10/20 Lotion MOQ24
Piz Buin SPF 15 Lotion MOQ24
Piz Buin SPF 6 In Sun Lotion MOQ24
Piz Buin SPF10 n Sun Lotion MOQ24
Piz Buin SPF15 150ml + AS 200ml MOQ12
Piz Buin SPF15 Allergy Lotion MOQ24
Piz Buin SPF30 Allergy Lotion MOQ24
Piz Buin SPF30 In Sun Lotion MOQ24
Piz Buin SPF50+ In Sun Lotion MOQ24

Please note, all items are subject to availability.

If your child has a birthday whilst on board, please inform the Youth Manager who can be found at The Zone so they can help celebrate your child's special day.

If the child is registered and using the facility the Youth Team will ensure that the child’s birthday is celebrated by singing happy birthday and issuing them a card.

If a cake is required, the first point of contact should be to the Youth Manager who will be able to advise how this can be ordered.

Cunard cannot accept any child under the age of 6 months as a guest. We are unable to accept infants less than 12 months on any Full World Cruise, Exotic Cruises or Transatlantic Crossings.

Children pay the applicable adult per person fare when travelling as a first or second guest.

Infants aged between 6 months and 2 years accommodated as a third or fourth guest in a stateroom travel free on board. A nominal fee may be charged for infants between the ages of 6 months and 2 years travelling where transfers, hotel stays and air travel are involved, which we will discuss with you at the time of booking.

Guests aged 2 to 17 years of age travelling as a third or fourth guest in a stateroom pay the full fare less the relevant third or fourth person discount.

Please note that children under the age of 16 are not permitted to travel in a stateroom without an accompanying passenger who is aged 16 or over. Please see "What is the minimum age a child can occupy a cabin to themselves?"

Children aged six months (or 12 months as detailed above) to 23 months are classed as infants.
Children aged two years to 17 years are classed as children.
Those aged 18 years or over at time of travel are classed as adults.

There is no maximum age to travel.

Theatre - Children under the age of thirteen must be accompanied by a parent/guardian in the Theatre during Productions Shows. Unescorted children will not be permitted to enter the Theatre.

Casino - Entry into the Casino is limited to guests over the age of 18, regardless of whether or not they are accompanied by a parent/guardian. (21 years whilst in US waters).

Swimming pools - On some ships there will be designated pools for use by adults only. All children must be toilet trained before using any of the pools. Swim nappies or pull up nappies are not accepted. This is due to health and safety reasons. All pools are unsupervised and children under 16 years are to be supervised by a parent or guardian at all times.

Whirlpools - The whirlpools on board are not to be used by children aged 8 and under, and children aged 8-16 must be supervised by a parent or guardian

Gym, Saunas and Steam Rooms - The minimum age for use of gym facilities including sauna and steam rooms, is 16 years of age with parental supervision or 18 years of age without supervision. Those under the age of 18 years of age should not use the weights section at all.

Nightclub - When in operation, children under the age of 16 are not allowed in the venues designated for the adult night club.

Other - Children may be required to have adult supervision whilst using certain rooms, further information on this can be provided when on board.

There may be time restrictions when children are no longer allowed in certain areas such as bars after midnight. These times and locations will be notified to you once on board.

Restricted areas (ship specific):

Queen Elizabeth

The Yacht Club - No children are allowed entrance to this venue after the hours of 23:00

Queen Victoria

The Yacht Club - No children are allowed entrance to this venue after the hours of 23.00.

Queen Mary 2

G32 - No children are allowed entrance to this venue at all. (21 years whilst in US waters).

If you are allocated to the Britannia restaurant, it would not be possible for you to dine in the Princess Grill or Queens Grill as these restaurants are reserved for those guests travelling in Princess Grill or Queens Grill suites. It is also not possible for you to upgrade to dine in Princess Grill or Queens Grill restaurants, unless you upgrade your stateroom prior to sailing.

If you wish to dine with other guests who are booked into a different stateroom category you would all need to be booked into the same stateroom category.

Tables for two people in any of the main dining rooms or Grills dining rooms are on a request only basis.

Tables in alternative dining venues are allocated on a first come, first served basis and we will always try to accommodate a table suitable for your requirements.

In buffet restaurants, you are free to sit at whichever table has suitable availability.

Pre purchasing an alternative dining venue.

You may pre-purchase a table, selecting the date and time, at the Verandah on Queen Victoria, Queen Elizabeth and Queen Mary 2

Bookings can be made through My Cunard at around three months prior to departure. Simply log on using your first name, surname, booking reference and date of birth. Once you have logged in you should visit the Dining heading on the menu ribbon and click on Select Dining.

We would recommend you make alternative dining arrangements for that evening to ensure you do not need to rush to dinner.

Our alternative dining restaurants available on each ship offer a wide range of choice, alternatively you can dine in the buffet restaurant or your cabin.

Our Transatlantic crossings and cruises from New York to Canada and the Caribbean benefit from inclusive direct regional flights from the following airports to/from New York when you book the Cunard Fare:

Regional Airport	Flight to/from NYC	Flight to/from SOU (cost per person)
Belfast^	Included*	£80 (plus £10 for SOU transfer)
Birmingham	Included*	n/a
Edinburgh	Included*	£80 (plus £10 for SOU transfer)
Glasgow	Included*	£80 (plus £10 for SOU transfer)
Manchester	Included*	£80 (plus £10 for SOU transfer)
Newcastle^	Included*	£80 (plus £10 for SOU transfer)

*when booking the Cunard Fare.

^ Flights to/from Belfast and Newcastle will be indirect.

Inclusive regional flights are applicable on the following cruise itineraries:

Southampton - New York
New York - Southampton
New York - New York
Hamburg - New York
New York – Hamburg

Please be aware that guests who want to fly between their regional airport and Southampton will have to pay the additional cost (as above) for their flight to/from Southampton.

All costs are subject to change and regional flights are subject to availability.

Early Saver fares include economy class flights from/to London. Regional flights to/from New York can be added for an additional supplement. An additional transfer can also be arranged between Southampton Airport and the port (or vice versa) for £10pp each way.

If you would like more information or to book your regional flight, please call a member of our Customer Contact Centre. Please note that all flights are subject to availability.

Extending your stay in New York, or visiting another US city

Whether exploring independently, visiting family, sightseeing or shopping, or whether you choose to stay in one of our hotels or book our ‘As You Like It’ programme (which offers you the flexibility to weave your own town travel plans around this fantastic city), just let us know and we can provide a quote to meet your requirements.

We can tailor your flights no matter what your plans are. We can fly you out early, home later or even to a different air city, so that you can explore independently then make you own way to the ship.

Flight Upgrades

Many guests choose to upgrade to premium, business or first class on their preferred airline. Upgrades are available from 11 months prior to departure, subject to availability. For a tailored quotation please contact our Customer Contact Centre on 0344 338 8650 (local call charges apply) where we will be happy to assist you. Alternatively please contact your travel agent.

In light of current restrictions, and the evolving situation we find ourselves in, we have currently paused sending pre-voyage booklets to all our guests globally. Rest assured, all information that can be found in the booklet can also be found on My Cunard, including shore experiences, e-tickets and luggage labels. We look forward to welcoming you on board soon.

Details of visa requirements will be communicated to you via your My Cunard (Voyage Personaliser) approximately 3 months prior to travel and also via your pre-voyage information booklet.

Guests without UK passports will need to check with their national embassy regarding visa requirements for the ports you are visiting.

An electronic confirmation will be sent by e-mail.

The confirmation is usually received a few minutes after the request is processed however, some requests may take longer to be approved.

The request and approval are linked to your passport. You will need to travel with the passport you used to apply for your eTA.

It would be preferable to have printed version of eTA confirmation upon arrival to Canada.

More details and application process can be found at http://www.cic.gc.ca/english/visit/visas.asp

An ESTA authorization is generally valid for two years. This means that as long as you have received an ESTA authorization to travel, you do not have to re-apply for two years. You may update your travel information; however this information is optional and is not required.

You must, however, ensure you take a printed copy of the document with you each time you travel as it contains your ESTA number, which may be needed for reference purposes.

A passport is required for all of our voyage itineraries. This is a requirement of the countries that you will visit on your holiday. You will not be able to embark the ship without a passport.

Some countries will also require you to hold a visa to enter their country. Some countries will require you to obtain a visa in advance of your cruise and others may issue a visa upon arrival.

Travelling to the United States of America.

The requirements changed on 1st April 2016 therefore you cannot enter the US without an electronic passport. If your passport was issued after October 2006, it should have an electronic chip. Even if your ESTA was previously valid, it will now be invalid from the 1st April following this change if you do not hold an electronic passport.

A valid Electronic System for Travel Authorization (ESTA) is required to travel to the United States.

Guests arriving at check in without a valid ESTA or US Visa may be denied boarding.

If you are travelling to the United States, a United States Territory (St. Thomas, San Juan and Hawaii) or your flight involves a fuel stop in the United States, you must obtain an ESTA approval at least 72 hours prior to arrival. In addition you must be in possession of a biometric passport (or E-Passport) when travelling to the USA under the Visa Waiver Programme (VWP).

The cost of an ESTA is currently USD$14.00 (however this is subject to change) per person and is payable during application of the ESTA. Once your ESTA is authorised this is valid for 2 years.

Applications for an ESTA can be applied for at https://esta.cbp.dhs.gov. Alternatively you can contact our visa supplier, CIBT on telephone on 0207 620 6998.

If you are a non-British citizen passport holder, be sure to check entry requirements for the United States with the United States Embassy. For British Subject passport holders, you must obtain a full US visa.

Taking a printed copy

All guests travelling under the ESTA Visa Waiver programme must present a print out of a successful ESTA application at check in. Please ensure the information on your ESTA confirmation matches your passport information.

Full details regarding ESTA applications can be found by following this link https://esta.cbp.dhs.gov/esta/

You can apply for an ESTA directly (https://esta.cbp.dhs.gov/esta/) . Please note that there is currently a charge of $14 per person for an ESTA, however this amount is subject to change at any time.

You can also arrange an ESTA through CIBT Visa Services if you call 0207 620 6998.

Please note that additional charges will apply - please contact CIBT Visa Services directly for further information.

If you have any other queries, please contact ESTAsupport@dhs.gov.uk

Please also note that an ESTA must be obtained more than 72 hours before departure.

If you are applying for a late visa or are having problems with your application, please contact the US Embassy as below:

24 Grosvenor Square
London
W1A 1AE

Switchboard : [44] (0)20 7499 9000

Please ensure the information on your ESTA confirmation matches your passport information.

In addition there is a requirement to be in possession of a biometric passport (or E-Passport) when travelling to the USA under the Visa Waiver Programme (VWP).

On January 19, 2016 Public Health England upgraded their health protection guidance (https://www.gov.uk/guidance/zika-virus) for people travelling to areas where ZIKV is known to occur. Zika virus is transmitted by mosquitoes, and symptoms include fever, headache, red eyes, rash, and joint pains.

The illness is usually mild and lasts between 2-7 days. However, the alert specifically references women who are pregnant or who are trying to become pregnant. This follows similar advice issued by the US CDC on January 15, 2016.

The situation is evolving rapidly so please regularly check the affected areas via the Pan American Health Organization's, PAHO website, clicking on the link to Zika Virus Infection.

Guests are reminded to take general precautions against biting insects by covering exposed skin, and using insect repellent. Comprehensive health information can be found at: http://www.cdc.gov/zika/index.html

Prior to embarkation.

If you fall ill prior to embarkation or on the day of embarkation and feel that you will be unable to join your cruise, please call our Customer Contact Centre (please visit our website for contact details) or your travel agent if you have booked via one. You may be able to transfer your cruise to a later date, however please note that there are some stipulations that must be adhered in order to do so.

If you are joining the ship in Southampton please notify the cruise terminal on the appropriate number:

Mayflower Cruise Terminal - Berth 106 - 023 8033 0106
Ocean Cruise Terminal - Berth 46 - 023 8033 0730
City Cruise Terminal - Berth 101 - 023 8071 0175
QE2 Cruise Terminal - Berth 38/9 - 0238033 2389

If you are unable to travel, your booking will be subject to cancellation charges. Please ensure you have adequate travel insurance which may help cover the cost of such charges.

Falling ill on board.

Each ship has a Medical Centre on board, supported by fully qualified doctors and nurses who can assist with general medical issues. We are proud to be able to say that all of our Medical Centres are accredited by CHKS and certified to ISO9001:2015.

Should you become ill whilst on board your cruise, please note that medical and repatriation expenses in countries such as the United States can be substantial and this is why we strongly recommend all Guests to have valid insurance to cover them for such costs. If you happen to be taken ill whilst cruising with us and your condition was to worsen you may be landed to the nearest shoreside hospital for specialist treatment. You would be placed into the care of our port agents and a member of our team ashore would stay in contact with you and provide support if required. Please note, however, that all medical services on board are charged for as they are treated as private healthcare, charges will be applied to your on board account.

It is stated in our booking terms and conditions that you must have adequate travel insurance to cover you for any medical costs you may incur.

Opening hours of the Medical Centre are displayed on board, as is the location. Should you require medical assistance outside of the opening hours these times will also be displayed along with an emergency contact number.

Norovirus is a virus that in most cases causes nausea or vomiting and diarrhoea. It can also cause abdominal pain, loss of taste, general lethargy, weakness, muscle aches, headaches or low-grade fevers.

Outbreaks of Norovirus generally occur in closed or semi-closed areas such as hospitals, schools, prisons and cruise ships, etc. It is transferred from person to person by physical transmission, often due to an infected person not washing their hands properly and then touching items such as food utensils, door handles, etc, which are then touched by someone else.

When a person becomes infected, the virus begins to multiply within the small intestine. After approximately 1 - 2 days, Norovirus symptoms can appear. These symptoms develop between 24 - 48 hours after exposure and last for around 24 - 60 hours.

When people on board are diagnosed with Norovirus, they are confined to their stateroom so that they can recover and the risk of infecting other guests or crew is reduced. Rigorous cleaning procedures are carried out during and after outbreaks of Norovirus.

We will monitor the situation regarding any affected outbound flights and will contact you or your travel agent (if you have booked via one) with advise on what you should do, or with alternative arrangements.

If you travel agent is closed due to holiday periods etc, then we will contact you directly.

We will do our best to make it possible for you to join your voyage.

If you are booked on a net rate via a travel agent, your flights will be dealt with by your travel agent and you should contact them directly.

If you are travelling to Southampton, then you should check your route and ensure you have plenty of time to arrive at the terminal for embarkation.

If you are expecting to arrive at a Southampton terminal late, please contact 02380 65 64 29 or 02380 65 64 31.

The Passenger Services Act (PSA) became law in 1886 and has been a part of U.S. cabotage law ever since. The law was designed to protect the United States domestic transportation industries (as applicable to both merchant and passenger vessels). The PSA grants U.S. flagged vessels the right to transport cargo and guests between U.S. ports.

Cunard vessels are foreign-flagged, and therefore must adhere to the guests Services Act and are not permitted to transport guests between U.S. ports (unless a call to a distant foreign port is scheduled as previously defined).

For full information on which ports of call this applies to, please call our Customer Contact Centre on 0344 338 8650 (local call charges apply).

If you are transporting goods to/from a country outside of the EU, your allowance is as below:

Alcohol allowances - You can bring in either, but not both, of the following:

1 litre of spirits or strong liqueurs over 22 per cent volume
2 litres of fortified wine (such as port or sherry)
Sparkling wine or any other alcoholic drink that's less than 22 per cent volume
Or you can combine these allowances. For example, if you bring in one litre of fortified wine (half your full allowance) you can also bring in half a litre of spirits (half your full allowance). This would make up your full allowance. You cannot go over your total alcohol allowance.

In addition you may also bring back both of the following:

16 litres of beer
4 litres of still wine

Tobacco allowances - You can bring in one from the following list:

200 cigarettes
100 cigarillos
50 cigars
250g of tobacco
Or you can combine these allowances. For example, if you bring in 100 cigarettes (half your full allowance) you can also bring in 25 cigars (half your full allowance). This would make up your full tobacco allowance. You cannot go over your total tobacco allowance.

You cannot combine alcohol and tobacco allowances.

Other goods (including perfume and souvenirs) - You can bring in other goods worth up to £390 without having to pay tax and/or duty.

If you arrive by private plane or private boat for pleasure purposes, you can only bring in other goods worth up to £270, tax and duty free.

Additional conditions when bringing goods into the UK - to qualify for the tax/duty free allowances you also need to meet the following conditions:

You must transport the goods yourself
The goods must be for your own use or as a gift
If the person you give the goods to pays you in any way (including reimbursing you for any expenses), then it's not a gift and you'll have to pay the duty and/or tax.
To bring in alcohol or tobacco you must be aged 17 or over

If you bring in any single item worth more than your allowance, you must pay duty and/or tax on the full item value, not just the value above the allowance. You also cannot group individual allowances together to bring in an item worth more than the limit.

If you are transporting more than 10,000 Euros in cash (the term cash includes cheques), outside of the EU, then you must declare this.

For more information, call HM Revenue and Customs on 0845 010 9000 (Calls cost 3.19p per minute plus your telephone company’s network access charge).

This information is supplied by HM Revenue and Customs and is subject to change. Please check directly with them prior to travelling regarding the limits you are allowed to bring back into the country. You can go direct to the relevant page of the HM Revenue and Customs website.

For the 2020 world voyages on Queen Mary 2 and Queen Victoria it may be possible to leave your luggage on board if you are disembarking during the world voyage for collection in Southampton.

This service is dependent on the ship having sufficient storage and a charge of approximately $50* will be charged to your on board account (*subject to change). The limit is one item per person, with a maximum of two items per stateroom.

Please speak to reception once you are on board to enquire about availability. If this service is available you will be sent details whilst on board detailing what you need to do, and when and where your luggage can be collected from when it returns to Southampton.

White Star Luggage.

It is also possible to have your luggage collected from your home and delivered to the ship, or collected from the ship and delivered to your home if you are travelling on part of a world voyage.

This is organised by Cunard’s White Star Luggage Service™ provided by Luggage Forward®.

To schedule your shipment, please visit luggageforward.com/book/cunard or call Luggage Forward directly. From the US or any other location call +1 920 231 5114, or from the UK call +44 2033 754769.

Cunard's White Star Luggage Service™ is the perfect alternative to carrying your luggage through airport congestion and customs. It's also a wonderful option for those who choose to extend their travels pre or post voyage. White Star Luggage Service™ is provided by Luggage Forward®. To schedule your shipment, please visit luggageforward.com/book/cunard or call Luggage Forward directly. From the US or any other location call +1 920 231 5114, or from the UK call +44 2033 754769. Luggage Forward representatives are available by phone 24 hours a day to assist you.

Cruise Connect Coach Transfers.

If your holiday is departing from and / or returning to Southampton, return coach services are available from departure points across the UK, direct to the cruise terminal.

In some instances, complimentary coach transfers may be available. This will be notified to you at time of booking. If this is the case then you must ensure that you have made your coach transfer booking with Coach Connect at least 35 days prior to departure.

UK Collection/Drop-off Points.

Cruise Connect have 50 collection and drop-off points throughout the UK which can be found on their website.

Coach Facilities.

All coaches are equipped with reclining seats, are non-smoking and normally have a WC and washroom. In addition, comfort stop(s) are made en route. Coaches also have wheelchair access via a lift or ramp. Please note that Cruise Connect may require your wheelchair to be dismantled and stored in the luggage compartment depending on your wheelchair type.

Please contact Cruise Connect to book and for further information. (Telephone: 0344 338 8690; calls cost 3p per minute plus your telephone company’s network access charge) email: cunard@intercruises.com and quote your booking reference number.

All ports are different and some ports require a face to face Immigration Inspection. These will either be conducted on board the ship or ashore, details of this will be provided once you are on board and are subject to operational requirements.

When transferring between two ships on the same day, there will be a transfer for both guests and their luggage. The transhipping guests must be disembarking/embarking on the same date. The transfers will be organised by the ships and you will be notified on board if this transfer is possible and all further details regarding this.

US Ports.

All guests must disembark regardless of Nationality and whether they are in-transit or not, to pass through the Immigration and Customs Inspection with CBP (Customs and Border Protection). CBP relates to US cruises only.

The zero count requiring everyone to disembark is a CBP requirement.

Cunard Grills guests and Cunard Platinum / Diamond World Club members will receive priority check-in and embarkation in New York and Southampton.

Priority embarkation is available to our Platinum and Diamond World Club members for voyages departing from New York or Southampton where operationally possible.

Priority embarkation will begin at approximately 12:30pm.

Priority disembarkation is also available to those in Queens Grill and Princess Grill suites.

If you have paid for an upgrade, you can request another pre cruise booklet (if eligible to receive a booklet) to be sent, which will contain the luggage labels with the new cabin number.

If you have received a complimentary upgrade, you will not be able to request new luggage labels; however, you will be able to print new labels from My Cunard.

All luggage must display another form of identification in case of any damaged or missing labels. Any luggage not labelled will not be placed on the conveyor belt.

For guests booking a cruise on the Cunard Fare promotion, where available, complimentary car parking or coach transfers are one of the benefits available to choose from at time of booking.

Car Parking.

Car parking in a secure car park (one space per booking) is available on all Southampton roundtrip cruises of seven nights or more (with the exception of 2018/18 Exotic Cruises and Full World Voyages). Please let us know at the time of booking if you wish to use this service and then you will need to contact the Cruise and Passenger Services (CPS) on 0345 071 3939 or online no later than 35 days prior to departure.

Airport Parking.

Airport parking is available for 2016 return fly-cruises of seven nights or more (with the exception of 2017 Exotic Cruises and Full World Voyages). Airport parking is off site parking at the relevant airport (one space per booking) for the duration of your holiday, with transfers between the car park and the airport terminal. Please let us know at the time of booking if you wish to use this service and then contact Airport Parking and Hotels Ltd (APH -the operator) direct by calling 0844 871 7561 (Calls cost 5p per minute plus your telephone company’s network access charge), quoting your cruise booking reference number, no less than 35 days in advance of your departure. Amendments to car details can be made up to 48 hours prior to departure day at no additional cost.

In most cases airport transfers operate every 10 to 15 minutes, however some will operate on a demand basis. Guests must check with APH and arrive with plenty of time to park their car before checking in for their flight. If you wish to cancel your booking you can do so up to 48 hours before departure, but please ensure you notify both Cunard Line and APH. Please note airport parking is not applicable to post World Voyage 2017/2018 cruises.

Coach Transfers.

Return coach transfers available on all Southampton roundtrip cruises of seven nights or more (with the exception of 2017/18 Exotic Cruises and Full World Voyages).

Coach transfers are available to all guests on the booking. Please let us know at the time of booking if you wish to use this service and then contact Intercruises on 0843 374 2246 (calls cost 3.19p per minute plus your telephone company’s network access charge) no later than 30 days prior to departure.

Transatlantic fly cruises differ from above. Please speak with our Customer Contact Centre on 0344 338 8650 (local charges apply), or your local Travel Agent.

Pre-printed luggage labels will be included in your pre-voyage mailing booklet which will be sent to U.K passengers approximately 10 weeks prior to departure as long you have not opted to create your own e-brochure.

If you have elected to create your personalised e-brochure these can be downloaded from the Travel Documents section on My Cunard approximately 40 days prior to sailing.

Luggage labels will only be available once your cabin number has been allocated, once your cabin has been allocated an email will be sent to all passengers on the booking with an email address to advise luggage labels are available to print.

Please note: All luggage must display another form of identification encase of any damage or missing labels. Any luggage not labelled will not be placed on the conveyor belt.

Providing your bookings have been linked together, the Maitre'D will endeavour to accommodate your request to dine together, however this cannot be guaranteed.

Cunard Fare bookings will receive first priority, Early Saver fare bookings will receive second priority when dining is allocated.

Other promotional fare bookings will have dining allocated once on board following all other fares being allocated.

Dining arrangements will be confirmed once on board.

Parts of our website that display or request sensitive information use a secure encrypted connection, which means the information can not be read by unauthorised people on the Internet. You can verify this in the address bar of your web browser - it should start with https:// where the s stands for 'secure'.

Your web browser may display a padlock in the address bar to indicate that it's a secure website. You can also click on this padlock to view our certificate to help assure yourself that you are accessing our genuine website.

Payment error has occurred.

Whilst trying to make your payment an error has occurred. Please try again. If you continue to experience problems completing your payment please contact us on 0345 355 0300* where someone can assist you.

Cruise has sailed.

It appears the sail date for your booking has passed.

Booking has been cancelled.

This booking has been cancelled and Cunard does not display cancelled bookings. Please contact the cruise line directly for assistance with this booking.

Incorrect booking reference.

We cannot find a booking with the booking reference you have supplied. Please try again. If you continue to experience problems with your booking reference please contact us on 0345 355 0300* where someone can assist you.

Problem processing card details.

We are unable to process the card details you have entered. Please edit your card details and try again. If you continue to experience problems completing your payment please contact us on 0345 355 0300* where someone can assist you.

Unable to process payment.

We are unable to process your payment at this time. Please verify your card number, your address and that you have sufficient funds available to make your payment and try again. If you continue to experience problems completing your payment please contact us on 0345 355 0300* where someone can assist you.

Unable to retrieve booking.

We are unable to retrieve your booking for you. Please check the details you have entered and try again. If you continue to experience problems accessing your booking please contact us on 0345 355 0300* where someone can assist you.

System is unavailable.

System is temporarily not available, please try again later.

Balance has been paid.

We are pleased to confirm that the balance for your holiday has been paid in full.

Would you like to continue?

Your session has been left idle. If you would like to continue with your session please select continue below.

*(calls cost 3p per minute plus your telephone company's network access charge)

Yes, we do allow complete name changes on bookings up to 4 days before departure. Full details can be found in clause 12 of our booking terms and conditions:

"In the case of Passengers booked under a Cunard Early Saver or Saver fare, all transfers of a Package to another person under this clause will be subject to an administration charge of £20. Passengers booked under the Cunard Fare will not be required to pay an administration charge."

Other fees may also apply, such as airline and/or hotel charges if applicable.

If you need to make a name change and you have booked with a Travel Agent, you must contact them to discuss these changes. If you have booked direct, please contact our Customer Contact Centre on 0345 355 0300 (charged at local rate).

Bookings with flights

If you have flights included in your booking and require a name change we need to know about this as soon as possible. If you have booked with a Travel Agent, you must contact them to discuss these changes. If you have booked direct, please contact our Customer Contact Centre, please visit our website for contact details.

Any amendments to your booking may incur additional charges.

A £20 admin fee would be charged when you are changing one of the names on an Early Saver booking or bookings made under any other promotional fares. This needs to be paid at the time that you make the change and is non refundable.

One admin fee of £100 per stateroom would be charged if you were to transfer a booking. In addition to this admin fee, the transfer must fit in with the other transfer criteria. Again, this must be paid at the time of the transfer and is non refundable.

For full details, please contact our Customer Contact Centre, please visit our website for contact details.

A £20 admin fee would be charged when you are changing one of the names on a booking. This needs to be paid at the time that you make the change and is non refundable.

For full details, please contact our Customer Contact Centre on 0344 338 8650 (local charges apply).

Once you’ve decided on the voyage and type of accommodation that’s right for you, making a booking couldn’t be more straightforward. Simply book online, call the Cunard Customer Contact Centre on 0344 338 8650 (local charges apply), or contact your travel agent.

When booking, please make sure you have the following information:

Ship & Departure Date
Cabin Details - cabin type (inside, outside, balcony)
Guest Information (for all guests) including - full names as they appear on passport, date of birth, address, contact telephone number(s), email address and Cunard World Club Membership Number (if applicable)
Emergency Contact Details - the name and number of who we can contact in the event of a holiday emergency
Details of any special requirements - including dietary or medical requirements (we will also need to know if you will be pregnant at the time of sailing)
Details of any mobility requirements - guests with disabilities or mobility issues (including guests who use wheelchairs) must advise Cunard at the time of booking. Guests will be asked to provide further information to facilitate their experience on-board

Once you’re happy with your accommodation and fare, we’ll give you a booking reference and ask you to pay a deposit per person (15%, or if you are sailing within 90 days 100% of your fare will be payable). Your remaining balance will be due 90 days prior to departure (for bookings made within 90 days the full fare amount is required).

Before you sail, visit My Cunard to complete your personal details as well as pre-book shore excursions, alternative fine dining venues and spa treatments.

Then you’re ready to go!

Cunard Fare Bookings.

It is possible to amend your dining option from 1st sitting to 2nd sitting, or vice versa, after you have made your booking, providing of course that there is sufficient availability.

You can amend your dining option by logging onto My Cunard. Once you have logged in you will be required to select the 'Overview' option under the 'Dining' menu heading. From there you can select a new dining choice: a different table size, or dining time (where applicable). Once you have decided on a new option please proceed to confirm the change by pressing the green 'Confirm' button that appears on screen.

Alternatively, please call our Customer Contact Centre on 0344 338 8650 (local call charges apply), or contact your travel agent with whom you have booked.

If you amend your dining preference but then decide you would like to go back to your original chosen time, please be aware we cannot guarantee you will not be placed on a waitlist.

Early Saver Bookings.

In line with the applicable Terms and Conditions, guests booked on an Early Saver fare will have their dining arrangements confirmed on board. Early Saver guests do however have the option of advising us of their preference up to 5 days prior to departure. You may submit your preference by using My Cunard. Your dining option will be confirmed once on board. Your dining option will be confirmed once on board.

Please note that those on Early Saver fares who have booked into a Queens Grill (grades Q1 to Q7) or Princess Grill (grades P1 & P2) suite need not submit a dining preference as there is a single sitting for dining in the Queens Grill and Princess Grill restaurants.

If you amend your dining preference but then decide you would like to go back to your original chosen time, please be aware we cannot guarantee you will not be placed on a waitlist.

Late Saver Fare and Other Promotional Fares.

Please note if you are booked on any other promotional fare you cannot select your dining choice, submit any requests, nor make any amendments once Cunard Line has allocated a dining choice for you, as per the terms and conditions. Full details will be provided once on board.

You can arrange car parking at many UK airports via My Cunard or alternatively, contact APH, our preferred car parking operator via telephone on 0844 871 7431 (calls cost 5p per minute plus your telephone company’s network access charge).

If you have booked as part of our Cunard Fare and have chosen to receive complimentary car parking at the airport, please call APH 72 hours after making your booking but no later than 35 days before your cruise departs.

Once you have booked, APH will email or post out a booking confirmation confirming the car park details, directions, dates and times booked.

APH is a company that operate car parking at a majority of UK airports.

Yes, we accept Tesco vouchers on the Cunard Fare only.

Booking.

When taking advantage of the Tesco Club Card holiday token offer, bookings must be:

Made at least 90 days prior to departure
No less than 6 nights in duration
Made direct with Cunard Line - please visit our website for contact details.
A Cunard Fare (combinable with fare benefits & current pulse benefits)
Maximum of £810 in tokens can be used

Once you have made your booking you will need to post us your Tesco holiday tokens within 3 days. If you have an online code, please provide this at the time of booking.

You must exchange your vouchers for Tesco holiday tokens prior to making your booking. Cunard Line require the holiday token numbers and value at time of booking

Bookings made using Tesco holiday tokens follow our standard Terms and Conditions.

Tesco holiday tokens can only be applied to new bookings and can cover the full amount of the cruise fare including the deposit, however a cash deposit must be taken (via credit card). Once we have received your tokens, we will refund the deposit (if the holiday tokens cover the full balance).

Please note that once vouchers have been exchanged, there is an expiry date when they need to be used by. As the use-by date is governed by Tesco, we would ask that you contact Tesco direct for further details.

Vouchers must be in the name of the person travelling.

Exclusions.

Tesco holiday tokens may only be used against the Net fare and may not be used to cover fuel surcharges, optional packages, flights and other additional parts to a holiday

Tesco bookings are not combinable with Early Saver, Saver, any past passenger discount promotions, Thank You For Cruising offers, or Future Cruise Deposits/On board booking benefits.

A pre-cruise mailing is the documentation that is provided prior to a cruise which includes general information about life on board along with shore excursion information, visa & vaccination information, gift collection & luggage labels.

Luggage Labels

Luggage labels will be included in your pre-cruise mailing if your cabin has been allocated at the time the information is sent (approximately four weeks prior to departure, unless you have opted to create an E-brochure. If your cabin has been allocated after this information is sent please visit My Cunard to print your luggage labels).

For guests booked on a Cunard Fare or Early Saver Fare a posted version of the pre-cruise mailing should arrive approximately four weeks prior to departure, unless you have opted to create your own E-Brochure via My Cunard.

Guests booked on a Late Saver, or any other promotional fare, will receive their pre-cruise documentation electronically via My Cunard.

Please note if you have received a Special Fare Quote discount on any fare, your pre-cruise documentation will only be available via My Cunard.

Our UK website does not currently support addresses overseas.

German residents can contact the International Contact Centre on: +49 (0) 40 415 33 555. Residents of other EMEA countries (excl. Germany and UK) can contact the International Contact Centre on: +44 (0) 2380 57064.

Other International numbers:

USA, Canada and Bermuda Reservations: +1 800 728 6273
Australia/Asia/Pacific Reservations: +61 132441 (Australia) or +64 800 543431 (New Zealand)

You can arrange travel insurance through our travel partner Holiday Extras Insurance by calling 0800 093 3070, quoting reference CUNHX.

You can access further information via the 'Preparing to Go' section of My Cunard.

It is a condition of the Contract that every guest must have travel insurance in force for the entire duration of the holiday. Details of the insurance policy (which must as a minimum include medical and repatriation cover for a minimum of £2 million) must be provided at the time of booking or as soon as practicable thereafter.

Wherever possible Cunard Line will offer general assistance to passengers who suffer illness, personal injury or death during the period of the package.

Any cost or expense which is reasonably incurred by Cunard for or on behalf of the guest in respect of any form of medical, dental or similar treatment, hotel, transportation, repatriation or any other expense shall be repayable by the guest to Cunard, whether or not such sum is covered by the passenger's travel insurance.

Please note - It is your responsibility to check with your travel insurance provider if your cover is sufficient. We would also recommend that you have adequate cancellation cover.

On Board Spending Money

Your on board account will automatically be credited ready for when you board.

Car Parking & **Return Coach Transfers

Please see your booking confirmation for further details on how and when to book.

Please note if you book a pre / post cruise stay in a hotel these pre / post cruise days are not covered in the car parking / coach benefit. Complimentary car parking / coach transfers are only applicable to your cruise duration.

**Are available on all Southampton roundtrip cruises of seven nights or more (with the exception of Exotic Cruises and Full World Voyages).

You may find the following question useful - Do you offer complimentary car parking or coach transfers?

Depending on the type of fare you have booked it may be possible to change your cabin.

Cunard Fare

For Cunard Fare bookings you can, subject to availability, change your cabin within the cabin grade you have booked free of charge.

An upgrade to a higher cabin grade/type is also possible, subject to availability, which will incur an increase in fare*.

Please call our Customer Contact Centre on 0344 338 8650 (local charges apply).

or your travel agent who will be able to make this change.

*(It is not possible to downgrade to a lower cabin grade/type, only a move to a higher cabin grade is possible)

Early Saver / Late Saver Fare

For Early Saver and Late Saver Fare bookings it is not possible to change your cabin once it has been allocated as per the terms and conditions of the fares.

To see if you have opted in to create your own personalised eDocs simply log on to My Cunard and then select "Your Holiday Information" from the "Travel Documents" menu. If you can select items to print this means that you have opted in to create your own personalised eDocs.

Please note - Late Saver or other promotional fare bookings and bookings made within 21 days of departure will be automatically opted in to create eDocs.

eDocs and Automatic eDocs are pre-cruise information which you can download via My Cunard. They include general information about your cruise and ship, life on board, useful things to know, port information along with shore excursion information, visa & vaccination information, gift & celebration collection & luggage labels.

If you have opted in to create your own eDocs (you do this by downloading the above information via Cruise Personaliser) you can revert this by calling our Customer Contact Centre on 0344 338 8650 (local charges apply).

Some fares are automatically opted in to view all pre-cruise information this way, this is part of the booking conditions and cannot be reversed.

Pre cruise information is sent to the lead passenger, approximately 8-9 weeks prior to departure date. All pre cruise information is also accessible via My Cunard approximately 12 weeks prior to departure.

Please note that UK bookings made on Late Saver and other promotional fares can access pre cruise documentation via My Cunard only and will not receive a paper version as per the terms and conditions of these fares.

Should you wish, you can request another copy to be sent to you (excluding those on Late Saver or other promotional fares) by calling our Customer Contact Centre on 0344 338 8641.

If your booking is with a travel agent, please check with them to see if it has been sent to your travel agent.

If a guest lives overseas but has a UK address we can book them directly (as a UK booking). This must be booked under their UK address and the guest must be made aware that, in the event of a medical landing or emergency, we will only repatriate them to their UK address.

UK Terms and Conditions apply.

However, if a guest lives overseas and does not have a UK address, this must be booked through the international team.

Insurance

The guest must have insurance with the adequate level of medical cover. Most insurance policies will only cover you for medical repatriation to the country you have booked the holiday through (the UK)but they would need to check this with their insurance provider.

Yes, it is a condition of the contract that you obtain travel insurance to cover the risk of you needing medical care on board or in a foreign country. Your insurance must include cover for all pre-existing medical conditions and must cover emergency evacuations from the ship, shore hospital medical costs, and repatriation costs. It should have a limit of not less than £2 million. You should ensure that you have adequate travel insurance at time of booking.

We have chosen Holiday Extras (for UK Citizens only) as our preferred travel insurance provider and Holiday Extras can offer a comprehensive travel insurance policy that will cover you for cancellation, medical expenses, personal belongings, missed cruise departure, unused shore excursions, cabin confinement and cruise itinerary changes, as well as covering 97% of all customers with pre-existing medical conditions.

Holiday Extras insurance (for UK Citizens only) meets our requirements set out in the terms and conditions of the booking. You'll find further details in our brochure and you can obtain a quote and full terms and conditions via our dedicated Holiday Extras page or by calling 0800 093 3070, quoting reference CUNHX.

If you choose a different insurer you will need to ensure that the policy covers you on a worldwide basis for all medical costs you may incur due to pre-existing conditions or otherwise, as set out above.

You can access further information via the 'Preparing to Go' section of My Cunard.

Bookings made on the Cunard Fare will have their stateroom allocated where possible approximately 42 days prior to sailing. Should you make a booking after this date you will be allocated a stateroom between approximately 28 - 14 days prior to sailing.
Bookings made on the Early Saver Fare will have their stateroom allocated where possible approximately 28 days prior to sailing, but can be up to the day before.
Bookings made on the Late Saver Fare will have their staterooms allocated where possible approximately 14 days prior to sailing, but can be up to the day before.

Changing allocated stateroom

Cunard

Early Saver Fare - Once allocated we should not be offering to change a stateroom however, if it is to resolve a customer service issue please speak to your Team Coach for authorisation.

Late Saver Fare - Stateroom allocated will be in the grade booked or higher and once allocated the guests do not have the option to change it.

After day 14 new guarantee bookings will usually be allocated on a daily basis.

The last time we will berth guarantees is the day before sailing for any late bookings.

Luggage Labels

Only once a stateroom has been allocated luggage labels can be printed via My Cunard.
Staterooms will be allocated as per the above time scales which means guests will be able to print luggage labels in time for their cruise
If a stateroom has not been allocated, which will be rare, guests can use their passport and booking reference to confirm their booking at both the luggage labelling facility and check-in
If guests are unable to access their luggage label before departure, there will be a labelling facility at the Terminal. We recommend luggage should arrive pre-labelled to facilitate a speedy service.

A Future Cruise Deposit (FCD) allows guests to secure the on board booking benefits to apply to a future booking without having to commit whilst on board.

Benefits

By securing an FCD you will receive On Board Spending Money when you make your next booking.*

On Board Spending Money:

6-9 nights on board
Grill Accommodation = $200USD
Balcony Accommodation = $150USD
Inside / Outside Accommodation = $100USD

Sailings of 10 nights or more
Grill Accommodation = $400USD
Balcony Accommodation = $300USD
Inside/ Outside Accommodation = $200USD

*You do not have to take your cruise within this year. The FCD has to be applied to a booking within 1 year.

The OBC is based on nights spent on board and does not include travel to and from the vessel.

On board spending money can be spent in the on board shops, bars, spa and shore excursions. Please see What can on board spending money be used against? for more details.

Cost

Each Future Cruise Deposit costs £175** per person and payment is taken via a credit / debit card. You can purchase Future Cruise Deposit(s) via credit / debit card by visiting the Future Voyage Sales desk on board.

When you come to book your next cruise holiday, the £175** you paid for your FCD will be deducted from your deposit amount and you will be required to pay the difference (to make up the 15% deposit which includes any flights, hotels and transfer packages). The FCD will show as a payment received against your new booking.

**For guests who book through our German Market please note the Future Cruise Deposit is €250 Euros per person.

Please note some fares will be required to pay the full balance at the time of booking, these types of fares are not combinable with FCDs.

This benefit is available exclusively to you during your cruise and it is not available for purchase afterwards.

Who can purchase an FCD?

FCDs can only be purchased by guests travelling on board. Guests travelling on board cannot purchase an FCD for a friend or family member that is not travelling.

Validity

FCDs are valid for 1 calendar year. The FCD should be applied to a future booking within the calendar year. If the FCD is not used within this timescale, the FCD is cancelled. The life of the FCD cannot be extended and refunds of unused FCDs are not available.

How to book

The Future Cruise Deposit (FCD) is added to your Unique Reference Number (also known as URN or Cunard World Club membership number) ready for when you come to place your booking.

Once you have chosen your cruise you can book by speaking to our Customer Contact Centre (please visit our website for details) or by speaking to your Travel Agent.

You will need to quote your unique reference number (also known as a URN or Cunard World Club membership number) at the time of booking to ensure Future Cruise Deposit is applied to your booking.

Terms & conditions

Each person on the booking must have an FCD in order to secure the OBC
FCDs are loaded against the passengers URN. When you have decided on a cruise, this can be booked either through a Travel Agent or Directly with Cunard Line, this doesn’t have to be through your existing Travel Agent.
Combinable with the Cunard Fare and Early Saver Fares only (subject to the cruise of your choice being available)
A FCD can only be purchased on board Cunard, they are not available from P&O Cruises.
They are non transferable and cannot be transferred between brands (e.g. between Cunard Line and P&O Cruises)
They may only be used against new bookings
They can be used against a cruise of any duration or value
Future Cruise Deposits cannot be redeemed against Net Rate, Flat Rate, Late Saver or any other promotional fare
*Must be used within 1 calendar year of the date of creation
Cunard Line standard booking conditions will apply
on board spending money cannot be redeemed for cash
Cannot be refunded or transferred if you cancel your booking
Each person on the booking can only use one FCD. You cannot have more than one FCD per person on a booking. If there are two people on a booking they must each purchase an FCD in order to receive the benefits.

Will I be charged VAT and TAX?

guests are advised that on intra EU cruises (when all of the ports you visit are inside the EU) government regulations prohibit the sale of duty free items. This means that UK VAT at the appropriate rate will be added to goods purchased in the shops and boutiques. Prices displayed in the gift shop are exclusive of UK VAT. The UK VAT charged will be identified on your receipt. For example, if you are on a Round Britain cruise that only visits England, Ireland Scotland and Wales, duty free items will not be available. If your cruise takes in another port (such as St Peter Port or Gibraltar) then duty free items will be available and UK VAT will not be applied.

Can I claim VAT on duty free shopping?

You can speak to the gift shop operator on board as they manage the retail export scheme for goods purchased on board by International residents during Intra-EU cruises (non British citizens). On an international cruise, tax will not be added on board and there is no tax to claim back. Purchased goods in an intermediate EU port where local tax is charged guests needs to discuss that countries claim procedures before they leave that country. You cannot claim in the UK for tax paid in another country.

Yes, we offer a popular Cunard ship visit programme for those who have never sailed on board Queen Mary 2, Queen Victoria or Queen Elizabeth before and are considering a Cunard voyage for a future holiday.

The requirements to attend a visit are as follows:

· Open to UK residents.

- Has never travelled with Cunard before and does not have a future booking.

· Each guest must have either a valid passport or UK photographic driving licence.

· Each guest must be aged 10 years and older.

To register your interest and add your details to the invitation mailing list, please email shipvisits@cunard.co.uk with the following information:

· Your full name.

· Your postal address.

· A contact telephone number.

· Your email address.

· Have you travelled with Cunard before?

· Have you travelled with another cruise line before?

· Do you have a future booking with Cunard?

· Add ‘New request’ in the subject line.

Please note that registering your interest does not guarantee a place on one of our visits.

Further information regarding the visits, can be found at www.cunard.com/ShipVisitInfo. Available dates and full terms and conditions will be included in your invitation.

A Redress Number is a unique number you can obtain from the U.S. Department of Homeland Security if you share the same name as someone on the U.S. watch list and have experienced difficulties during your travel screening when crossing U.S. borders.

A Redress Number is a unique number that helps TSA eliminate watch list misidentification.

To apply for a Redress Number go to: https://trip.dhs.gov/.

All Transatlantic Crossings and selected short fly-cruise holiday prices include economy class flights from/to at least one UK airport and transfers between the overseas airport and your ship on the day of embarkation/disembarkation.

We also offer flights from a range of UK departure points. These are available for an additional supplement. When you make your booking, simply advise your booking agent which airport you would like to fly from to obtain the latest fares and availability.

On our Transatlantic Crossings and New York to Canada/Caribbean cruises, we are pleased to advise that flights from a range of regional airports are included when you book the Cunard Fare.

Flights are offered subject to airline schedules available at the time of booking and are subject to availability. Please be aware that prices are subject to change.

Domestic flights to Southampton

You can book domestic flights to and from Southampton from a range of UK departure points which include transfers between the airport and port and vice versa. Should you wish to make your own transfer arrangements, airport transfers can be removed from your booking and the fare will be reduced accordingly. Domestic flight availability varies by departure date and all flights are subject to the latest airline schedules.

Airline schedules are usually released between four and six months prior to departure; at this time you can check availability by calling our Customer Contact Centre on 0344 338 8650 (local call charges apply) and we will be happy to answer any questions you have.

We can add your airline frequent flyer numbers to your airline booking but you will need to contact Avios directly to advise them of your flight details.

While our airline agreements allow you to collect frequent flyer points, they do restrict you from using any additional incentives, vouchers or discounts towards your flight, including seat upgrades. To find out if your flight qualifies for frequent flyer points please contact your airline.

Should you wish to provide us with your airline specific frequent flyer numbers, please call our Customer Contact Centre on 0344 338 8650 (local call charges apply) where we will be happy to assist you.

We use a range of airlines to operate our fly-cruise holidays. For our Transatlantic Crossings and 2020 Oceans of Discovery cruises, we use scheduled flights.

When we charter an aircraft we tailor the services offered for our guests, so these may differ from an airline’s advertised services or from your own experience if you have flown with them before.

British Airways

Charter flights operate from London Heathrow and can be identified by the flight number: ‘BA’ followed by 4 numbers. All other flight numbers indicate a scheduled flight.

Additional Information

You will find that some services you are looking for are dependent on the airline and the flight type, such as being able to pre-purchase your seat.

If you have decided to extend your holiday or have booked onto one of our exotic fly-cruises, you will be travelling on a scheduled flight.

You can find information about your flight:

On My Cunard
On your flight confirmation
On your E-Ticket
By calling our Customer Contact Centre on 0344 338 8650 (local call charges apply) or by contacting your booking agent

Flight Confirmations

A flight confirmation should be sent to you if booked direct or your travel agent via email when your flights are confirmed. If you are travelling on one of our dedicated charter flights you should receive this from 180 days prior to your departure, and if you are travelling on a scheduled flight you should receive this from 300 days prior. If you do not receive a flight confirmation, please contact our Customer Contact Centre on 0344 338 8650 (local call charges apply) who will be able to assist you.

If you make any changes, such as upgrading your flight, a new confirmation will be issued straight away and you should receive this via email the following day. At this stage information will also be available via My Cunard on the itinerary pages.

E-Tickets

Your E-Ticket will be available via My Cunard from approximately 42 days before departure. It contains both your flight and cruise ticket information and can be accessed by selecting E-Tickets from the "Travel Documents" menu. Your E-ticket contains:

Your airline and flight number
Class of travel
Departure and arrival times
Departure terminal information
Baggage information

E-Tickets can be downloaded from My Cunard and printed by you up to two days prior to departure. We advise that you print your E-Tickets as close to departure as possible as this will ensure they contain the most up to date information about your journey. It is important that you carry this with you as proof of onward travel is required to enter some countries.

Secure Passenger Data

We are required to provide airlines with Secure Flight Passenger Data for guests with air travel as part of their booking. This is applicable for flights into, out of, within and over the United States of America and all information is collected by the TSA (Transport Security Administration). The information required is full names of all guests as they appear on their passport (including middle names), date of birth and gender.

Secure Flight is a behind-the-scenes program that enhances the security of domestic and international commercial air travel through the use of improved watch list matching. By collecting additional guest data it improves the travel experience for all airline guests, including those who have been misidentified in the past.

For cruises starting or ending in Southampton, we are pleased to be able to offer flights from a range of regional UK airports to/from Southampton Airport with Flybe.

Flights are available from the following airports:

Belfast City
Edinburgh
Glasgow
Guernsey^
Jersey^
Manchester
Newcastle

^ Flights from the Channel Islands must be booked for the day before departure, and the cost of overnight accommodation will be at your own expense.

All flights offered are subject to airline schedules available at the time of booking. Flybe typically release their schedules between 4 and 10 months prior to the flight date. If you would like more information or to book your regional flight, please call a member of our Customer Contact Centre on 0344 338 8650 (local call charges apply). Please note that all flights are subject to availability.

Applicable Cruises

Additional Cost

Airport-Port and Port-Airport Transfers Included?

All Cruises

From £180pp return

(from £90pp one way)*

Yes

Where possible, we will try to book flights to Southampton which land during late morning/early afternoon. Where this is not possible, or should you opt for an early morning flight, though you will be transferred to the cruise terminal, there will be limited facilities available and you may not be able to check-in your luggage straight away.

When you book a regional flight to/from Southampton, transfers between the airport and the cruise terminal (or between the cruise terminal and the airport) are available to book at a cost of £10.00 per person each way.

Transfers can only be provided on the day you embark/disembark your ship - should you decide to extend your holiday, we can arrange to fly you to Southampton earlier (or home later), but you will need to arrange your own transfers.

Please ensure the names on your travel documents are as per your passport. If you need to make any changes, please call our Customer Contact Centre on 03453 550 300 (local call charges apply). Incorrect name details could result in you being denied boarding by the airline, as security checks are usually carried out 24-48 hours in advance of flight departure.

You should also ensure that your passport details are entered into My Cunard (Voyage Personaliser) to avoid any delays at check-in.

Scheduled Flight check-in

Check-in times vary by airline; we recommend that you check your airline’s website before you travel. Your flight details can be found either on your Flight Confirmation or on My Cunard (Voyage Personaliser).

It may be possible to check-in online for your flight, depending on the airline you are flying with. Online check-in usually opens around 24 hours before departure, however, some airlines open their online check-in earlier. Please note that some airlines charge for airport check-in when an online option exists, so we recommend that you check in online where possible.

If you are travelling with British Airways and have received your flight booking reference you can check-in online prior to travel. You can obtain this from our Customer Contact Centre, please call 03453 550 300 (local call charges apply).

Yes if you are purchasing an Alternative Fine Dining venue via My Cunard, you have the option to select the date and time that you wish to dine.

If pre purchasing via our Customer Contact Centre (please visit our website for contact details), you may only pre purchase for cruises of eight days or more. You will only be able to pre purchasing the cover charge and select a date and time once you are on board.

Yes, for events such as:

Parties e.g. birthday celebration, wedding anniversary
Meetings e.g. masonic and cruise community

There is no charge to book a room, however any food and beverage requests will be charged to the on board account of the person arranging the cocktail party.

If you wish to arrange an event please speak to a member of our contact our Customer Contact Centre on 0344 338 8650 (local call charges apply).

Enquiries for day usage will be discussed on a case by case basis. Please be aware, we are usually unable to accommodate functions for large groups on our 2 night voyages, please check with our Customer Contact Centre before booking.

During your time on board, you’re certain to receive our famous White Star service from all of our crew. Additionally, there are many more people behind the scenes supporting those who look after you directly. For your convenience, a Hotel and Dining charge will be automatically added to your on board account.

This charge, which varies for Grills and Britannia guests, will be shared amongst those crew members who helped provide and support your holiday experience, including the restaurant and accommodation staff, stateroom and buffet stewards and others. You can amend these charges any way you wish by contacting the Purser’s Office once on board.

For all bar and wine purchases, a 15% service charge is added to your account and this is shared amongst the beverage staff. A 12.5% salon service charge is passed directly to the crew member who has looked after you. This charge is also automatically added to your on board account.

Naturally, you are free to tip any member of the crew over and above these amounts, at your discretion.

Once you have selected your shore excursions and completed payment in My Cunard, you will receive a Purchase Confirmation via email and notification that your credit/debit card transaction has been processed.

You may also return to My Cunard and view details of the shore excursions you have purchased by accessing 'Purchased Shore Excursions' within the Going Ashore menu or the 'Holiday Itinerary'.

When pre booking shore excursions, you will be required to pay for these at time of booking. which can be done via My Cunard.

Alternatively, you may book shore excursions once on board, subject to availability, which will then be charged to your on board account.

If you wish to book an accessible shore excursion, this will be charged to your on board account as it is not possible to book these online.

Your on board account which is settled at the end of the voyage. If you do not have a credit card that is recognised on board, you may pay your on board account in cash by putting money up front.

With Cunard Fares shuttle buses will be offered free of charge in ports where they are provided by Cunard, but you may incur a charge if you book any other fare type. Depending on where you are travelling to shuttle buses may be available.

Those booked on Early Saver, Late Saver and any other promotional fares will be charged for shuttle buses which will be applied to your on board account which should be settled at the end of your cruise.

In some ports it may be compulsory for a shuttle bus to be used to exit the port due to health and safety reasons. In these instances, these will be supplied complimentary for all guests and all guests will be notified on board.

Port Guides and further information regarding ports of call is also provided once you are on board.

If you are visiting the UK from the USA, you can claim back the VAT spent on purchases here in the UK. You must request a VAT Refund form from the shop where they make your purchases, and then put them in an envelope and leave it unsealed. There is not a Customs desk at the terminal, so you will need to post the envelope in the Customs box, which is usually found just after the X-Ray machines. Customs collect these regularly and will process the refunds accordingly.

On Board

On your final night on board you will be asked to pack your luggage and leave it outside your stateroom.

We recommend that you do not pack valuables, fragile items and medication. Your luggage will be taken from outside your stateroom and will be waiting for you to identify and reclaim in the cruise terminal.

For fly cruises, your luggage will be transferred to the airport (if you have flights booked with us).

In the Cruise Terminal

Arriving into Southampton:

Your luggage will then be transferred ashore and will be placed in deck order making it easy to locate. There will be porters available to assist you and there will also be trolleys for you to use.

When travelling on a back to back voyage:

We would ask you to place all small loose items in your suitcase/bags and leave your clothing hanging on the hangers. Our Assistant Housekeeper would then transfer all your belongings/clothing to your new cabin.

Fly-Cruises

If you are travelling on one of our fly-cruises, please visit the specific question under Flights.

If you find you are missing your luggage, you should firstly seek assistance from staff in the baggage hall who will try to locate your luggage. If your luggage has not been located then proceed to the baggage enquiries office (within the baggage hall) and complete a missing baggage form.

After disembarkation is completed we will then look at the luggage that is leftover and the reports of missing baggage and try to work out who has taken the wrong luggage. The guests concerned will be contacted to advise them they may have taken the wrong luggage home.

If you take an item of luggage that is not yours, please contact The Baggage Handling Company who will arrange for the item to be returned to the correct passenger. If you have left your luggage at the terminal, The Baggage handling Company will return your item at a cost at the same time.

Should you have any further queries regarding missing luggage in Southampton please contact the The Baggage Handling Company or email: info@thebaggagehandlingcompany.com.

If you have lost/left luggage at an overseas cruise terminal please contact our Customer Contact Centre on 0344 338 8650 (local charges apply).

If you have a future booking then please visit My Cunard to make any amendments.

However, if you do not have a future booking please visit the Cunard members area and once signed in you can amend your address. Please note you will need to register for an account the first time you use the online members area.

Alternatively please call the Customer Contact Centre on 0344 338 8650 (local charges apply), and one of our Personal Cruise Experts will be able to make the amendments to your records.

If you have searched our Help & Advice section for information and are unable to locate what you are looking for, you can use the "email us" section located at the bottom of the page.

Simply click on the "Email us" link and complete the online form.

Common problems and helpful tips:

Please try to avoid spelling errors.
Ask a question rather than try to use key words.
If you've entered a question and nothing came up, try being more specific or more general - i.e use "the ships" instead of "Queen Victoria" or vice versa.
Search in All Areas rather than a specific module as some questions may not be where you think they would be.

Please note that the questions and answers based in this section are for general information only and cannot give information on specific bookings.

For enquiries for specific bookings, please call our Customer Contact Centre on 0344 338 8650 (local charges apply).

All guests on the booking with an email address will be emailed when your E-Ticket is available which will be approximately 40 days prior to departure. Your E-Ticket will only be available to print from My Cunard from the Travel Documents section, once you have completed your personal immigration details and your cabin number has been assigned to you.

If you are less than 40 days to departure and you have not yet received an email advising your E-Ticket is available and you have completed your personal immigration details and your cabin has been assigned please call our Customer Contact Centre on 0344 338 8650 (local charges apply), or your travel agent.

Here you will find all the information you need to know in relation to shareholder benefits including:

Who should I contact for shareholder queries and/or to apply my benefits to my booking?
Who do shareholder benefits apply to?
How many shares do I need to receive shareholder benefits?
What benefits are available for shareholders?
Where can I buy Carnival shares?

Who should I contact for shareholder queries and/or to apply my benefits to my booking?

Please see details below for all shareholder enquiries.

Shareholder Benefits Team
Carnival UK
100 Harbour Parade
Southampton
Hampshire
SO15 1ST

Fax. 023 8065 7360
*Email: shareholderbenefits@carnivalukgroup.com

To apply shareholder benefits to your booking please forward the following items to us by email, fax or postal mail.

Please be aware that to apply your shareholder benefits to a booking these must only be sent to us after the balance due date of 90 days prior to departure, and no later than 21 days prior to departure. Any late bookings made within the 21 days will not be eligible for shareholder benefits.

You will need to include the following details in your communication:

Your name
Booking Reference
Ship
Sailing date
Provide proof of ownership of Carnival plc stock or securities to Carnival UK. Examples of proof of ownership that will be accepted include dividend stubs, proxy statements or nominee statements. Please be sure to redact or otherwise black out your brokerage account number and all unrelated information about other investments before emailing any documents. Carnival plc is NOT responsible for financial information that has not been blacked out or deleted on documentation you submit to us.
Proof provided must include your full name, the number of carnival shares held and must be dated within the last 3 months.
To ensure your security is not compromised you will be required to provide updated proof of shares prior to each cruise departure All information received is deleted/shredded once viewed. We therefore highly recommend guests submit copies rather than any original document, as original documents will NOT be returned.

If a Carnival share certificate issued by Equiniti (not Equiniti Shareview) is held, proof of shares will not be required. Simply email your reservation number, share certificate number and full name and address the shares are registered too to shareholderbenefits@carnivalukgroup.com

Alternatively, you are able to contact your broker and request that they contact us directly to confirm your share holdings and apply for your shareholder benefit.

Applications should be made no later than three weeks prior to departure.
Applications will not be accepted once on board the ship

Who do shareholder benefits apply to?

Shareholder benefits apply to the shareholder and can be applied to all fare types*

Benefits will be applied to the cabin the shareholder is travelling in.

Shareholder benefit is granted in addition to any on board spending money already given.

There is only one shareholder benefit per shareholder-occupied cabin. You will only receive on board spending money for the cabin in which you are travelling.

If there is more than one shareholder travelling in the same cabin/stateroom, benefits for only one of the shareholders will be applied to the cabin and not each shareholder.

Shareholder benefit is not allocated per world cruise sector but is granted per booking reference. If a world cruise has been booked, the maximum $250 shareholder benefit is available as a 13 night cruise or longer.

If a back to back cruise has been booked with two booking references, shareholder benefit will be allocated per duration of each cruise booking reference.

You do not need to be the lead guest to enjoy the benefit. Shareholder benefit will be allocated to the shareholder. If the shares are held in joint names, the on board spending money will be granted to one name on the booking.

*Shareholder benefit will not be granted if your booking is booked through as Friends and Family offer, TIS (Travel Industry Services) or a complimentary booking. All other fares types are currently combinable with shareholder benefits.

How many shares do I need to receive shareholder benefits?

A minimum of 100 Carnival plc or Carnival Corporation shares are required to enjoy shareholder benefits.

What benefits are available for shareholders?

All our shareholders with the required minimum of 100 shares will receive the below benefits:

On board spending money per stateroom on sailings of 13 nights or longer (including world cruise) - $250
On board spending money per stateroom on sailings of 6 to 12 nights - $100
On board spending money per stateroom on sailings of 5 nights or less - $50

United Kingdom brands are P&O Cruises (UK) and Cunard Line.

Current proof of shares will be required prior to each departure via email, fax or post.

Employees, travel agents cruising at travel agent rates, tour conductors or anyone travelling on a staff reduced rates, Travel Industry rates, or on a complimentary basis are excluded from this offer. All other fares types, including any on board spending money benefits are currently combinable with shareholder benefits. It is non refundable/transferable and cannot be exchanged for cash on any of our facilities.

On-board spending money can be used on a variety of purchases made on board from drinks to shore excursions, gratuities, gifts to select dining venues.

On-board spending money cannot be used for purchasing art work, bingo, use in the casino, medical expenses and currency.

Please note that Shareholder Benefit is available for cruise departures up to and including 31 July 2020 when booked by 28 February 2020. The Benefit is reviewed annually. Details can be found on the dedicated Cunard websites.

Where can I buy Carnival Shares?

To purchase shares in Carnival Corporation and/or Carnival plc please contact your bank, broker or look online.

Our Registrars are Equiniti Ltd and you may purchase Carnival shares from them on: 0371 384 2030

Equiniti will also help you with further share information regarding current share price, dividends, etc. You may also purchase a share certificate from Equiniti and once received and registered at this office, further proof of shares will not be required for future cruises.

Carnival Corporation extends the benefit to our shareholders.

Children under the age of 2 years at date of travel are classed as infants in airline terminology. Any children travelling under the age of 12 years are classed as children. Anyone travelling who is aged 12 years or over is classed as an adult.

Are flights for children included in the cost of the cruise? If you book a fly-cruise holiday with us, economy class flights from/to the UK are included for children and infants. If you are flying on the day of embarkation/disembarkation, transfers between the airport and the ship will be provided. Please note that unless otherwise stated, children and infants need to pay for flights. Full details will be provided at time of booking.

Seats on Flights: Children are always allocated seats on flights. For infants, the allocation of seats depends on whether you’re travelling on a charter or scheduled flight. Please see the information below, then call our Customer Contact Centre on (please visit our website for contact details) for information specific to your flight.

Charter Flights - Infants An infant on a charter flight will always be assigned a seat next to an adult and will receive the full baggage allowance. If you would like to take a carry seat on board it will need to be in a forward facing position and must have a single release 5 point harness. There are seats available for infants which accommodate carry seats, but these seats vary by airline, aircraft type and the location of the infant oxygen masks onboard. Please note that you will need to pay to reserve seats on Flight Seat Booker for infants.

Scheduled Flights - Infants Seating for infants varies by airline, route and ticket type. Scheduled airlines will often allow infants to travel on an adult’s lap instead of having their own seat, though there are some restrictions; for example, the passenger holding the infant must be at least 15 years of age, and a passenger can only have one child on their lap – a seat must be purchased for each additional infant.

Baggage Allowance:You can find your baggage allowance on your Flight Confirmation or on your E-Ticket.

Charter Flights:Any person (including infants and children) who occupies a seat on a flight is entitled to the airline baggage allowances. If your baggage exceeds the maximum allowance you may be liable for an excess baggage fee. (Please note that unless otherwise stated, handbags and laptop bags are classed as 1 piece of hand luggage.)

Scheduled Flights:Please refer to the airline’s website for dimension guidelines or if you are travelling with infants.

Hand Luggage:Hand baggage restrictions vary by flight. Please ensure that you adhere to your airline’s guidelines which can be found on their website. Failure to comply may result in your hand baggage being transferred to the aircraft hold (in which case additional charges may apply). If you are travelling with children, please note that restrictions may vary from the airline’s standard allowance. Airlines must adhere to government issued regulations. If you need to carry specific items in your hand luggage, we recommend that you check with your airline to get the most up to date information and advice. We have given a guide to hand baggage restrictions below, however, please note that this is subject to change and Cunard has no control over the regulations which can be updated regularly.

Liquids:Wherever possible you should pack liquids in your hold luggage as containers taken in hand luggage must not hold more than 100ml. Liquids include (and are not limited to) all drinks, some foods, pastes, make-up and a variety of other solutions.

Baby Food:You are permitted to take enough baby food, baby milk and sterilised water in your hand luggage required for your trip. Specific allowances vary by airline and we recommend you check with them before you travel.

Pushchairs:You are permitted to take a pushchair on your flight. They are classed as "free baggage" and can be taken in addition to your baggage allowance. The pushchair will be taken from you at the gate and stored in the aircraft hold. After you land, the pushchair will be either be returned with your luggage or taken out of the hold and returned to you on the tarmac. For clarification we recommend you discuss this with check-in staff when you check-in for your flight.

Sky Cots and Bassinets:Sky cots and bassinets are unavailable on our charter flights. All infants are allocated their own seat but, for most carriers they must be sat on their parent’s lap for takeoff and landing. For scheduled flights please refer to the airline’s individual website for information on sky cots and bassinets.

This means that your stateroom has yet to be allocated. You are guaranteed to be allocated, at least, the grade of stateroom you have booked, this could be situated on any one of the decks that offer that grade of cabin and can be allocated at any time from the date of booking until the day before sailing.

For example, you may book a BC grade guarantee stateroom, which means, you will be allocated at least a BC grade stateroom or higher, which could be situated on any deck.
If you have a preference of stateroom grade and where you would like to be positioned on the ship, you will need to book this stateroom. We are unable to take any requests for cabin location when booking on a guarantee basis.

If you have booked direct with Cunard, the balance of your booking needs to be paid no later than 90 days prior to departure.

Please note some fares, and bookings made within 90 days of departure, will require 100% of the balance to be paid at the time of booking.

Your balance due date will be printed on your confirmation. Should you wish, you may telephone our Customer Contact Centre on 0344 338 8650 (local charges apply), and pay instalments prior to this date.

Please note for consecutive cruises your balance due date (for all consecutive cruises you have booked) will be the balance due date of the cruise with the earliest departure date. Should you cancel the first cruise then the balance due date will still be the balance due date of the first original cruise.

You may make a new booking on board via the Loyalty and Cruise Sales Managers.

You may only book either direct or by using your original travel agent who made the booking you are travelling on.

If you book a Cunard Fare or Early Saver Fare the first two guests on each booking receive on board spending money, the amount of which is dependent on the length of the voyage and the type of stateroom booked.

Sailings of 6-9 days:

Suites $200 USD per person
Balcony $150 USD per person
Inside & Outside $100 USD per person

Sailings of 10 + days:

Suites $400 USD per person
Balcony $300 USD per person
Inside & Outside $200 USD per person

You are also entitled to a low deposit of £175pp, when booking a cruise of 6 nights or more. Excludes World Cruise/sectors and cruises over 25 nights.

The above benefits are not available when booking a Late Saver or any other promotional fare.

If a shore excursion is fully booked, you will have the option of joining a waitlist for your chosen excursion. You may also opt to book an alternative excursion in the event that you are unsuccessful. If your first choice excursion becomes available, you will be notified via email and will be given 72 hours to confirm and complete your purchase. Any remaining waitlist requests are forwarded to the ship before the voyage departs and, if space becomes available, are processed prior to onboard bookings.

Shore excursions and prices for your particular voyage are available to view by logging onto My Cunard approximately 6 months prior to travel.

Half day shore excursions start from approximately US$30.00 per person. Full day tours start from approximately US$50.00 per person. The prices depend on the type of excursion you take and whether it includes lunch or refreshments.

When pre booking shore excursions, you will be required to pay for them at the time of booking via credit card on My Cunard. Should you wish to book shore excursions once on board, the cost of your shore excursion will be added to your on board account.

Prices are subject to change without notice and may increase before departure. Excursions have limited availability so it's worth booking early.

Should you wish to cancel a shore excursion you can do so via My Cunard. Cancellations can be made via the Cruise Personaliser no later than 3 days to departure. A full refund will be applied to the credit/debit card used to make the original payment. There may, however, be shore excursions that are non-refundable or incur a cancellation penalty or have an earlier cancellation deadline; details of this will be contained in the tour description.

If you wish to cancel within 3 days of departure please speak to your on board Shore Excursion representative who will be able to assist, cancellations cannot be made via the Voyage Personaliser within this time period.

We regret that we are unable to refund the cost of excursions that are cancelled by guests after the cancellation deadline. If you do wish to cancel your shore excursion after the cancellation deadline we will credit the original credit/debit card with the full amount paid however, a 100% cancellation fee will be posted to your on board account. In order to process any cancellations tickets must be returned to the on board Shore Excursions Office.

If the shore excursion that you wish to cancel was booked on board, a credit will be applied to your on board account, minus any cancellation penalty. In most cases, the 'Essential Information' section of the shore excursion description will indicate where a shore excursion is not eligible for a refund.

If you book two shore excursions on the same day, we would recommend you leave at least one hour between your excursions returning to the ship in the morning and leaving in the afternoon. This would be at your own risk and refunds would not be made if your morning shore excursion is delayed by traffic and you miss the afternoon departure.

All shore excursions require a minimum participation, which if not achieved, may mean the excursion will be cancelled. In this event an alternative may be offered. We reserve the right to cancel or amend shore excursions prior to commencement for any other reason, including upon operational or commercial grounds, in which case we will make any refunds to your credit/ debit card if booked in advance or your on board account if booked on board. Should any excursion have to be abandoned or amended after setting off, the best possible on board credit will be arranged according to the circumstances.

Safety on Excursions

The provisions in the Booking Conditions (or ‘Passage Contract’ in the case of our US guests) and these terms and conditions govern Cunard’s responsibility to guests in respect of shore excursions. Participation by a guest in shore excursions is conditional upon such guest’s acceptance of such terms and conditions. Participation may also be subject to the independent tour operators’ own terms and conditions. We will arrange for shore excursions to be performed by an independent local excursion provider. Cunard does not provide or supply the excursion services. We will exercise reasonable care and skill in selecting the excursion providers and require them to comply with all relevant local, national and /or international standards and legislation. The health, safety and comfort of our guests is paramount. We therefore require all shore excursion providers to have insurance and to have and to adhere to their own safety management systems. However, you should still take care for your own safety and that of any children there may be in your party. Shore excursions will operate in all weathers unless it is advised by the local provider that it is inappropriate or unsafe for the excursion to go ahead as planned. We want you to enjoy every aspect of your holiday so please read the information about the excursions very carefully and take reasonable precautions for your own safety and that of those in your party. Please ensure that you have read the Guide to symbols and Important information sections. Please note that in relation to all excursions Cunard is not responsible or liable for any loss, damage, or injury sustained by you unless such loss, damage or injury arises out of a breach of legal duty of Cunard. Cunard will not in any circumstances have a greater liability than the excursion supplier and Cunard shall not be responsible for the negligent acts/omissions of the excursion supplier. Cunard will invoice you for all medical care given on board and you will also be responsible for the cost of any hospital visits on land. Cunard assumes no responsibility or liability for any goods purchased while participating in a shore excursion. Any purchase ashore is solely between the guest and the vendor. INSURANCE The extent of insurance coverage in foreign countries varies widely and depends on their laws and customs. Cunard recommends to its US guests, and requires all other guests, to obtain your own insurance protection before leaving home against loss or damage to baggage and personal effects, trip cancellation and emergency evacuations, accidental death or injury, illness and medical expenses sustained or incurred in connection with your voyage. Cunard cannot assume liability for baggage or other personal effects lost or damaged while those items are in the custody of an airline, hotel or other service providers.

Shore Excursion Fares

The prices for shore excursions are in U.S. Dollars and are subject to change without notice. Prices may vary by departure date and time and are capacity controlled. Since prices are likely to increase closer to departure, it pays to book early. Once you have booked and paid for your shore excursion the price will not change. Pre-booked shore excursions will be charged to a valid credit card prior to the start of your cruise. Charges for your excursions booked once the voyage has started will be added to your on board account. Tickets will be delivered to your cabin. The cancellation deadline for confirmed shore excursion bookings is generally 48 hours prior to the ship’s arrival in port. The prices for shore excursions are charged per adult, per child and in some cases per vehicle. Some shore excursions have a minimum age to participate, which is either set out in the tour description or will be made known to you when booking. In most circumstances the child prices shown apply to children aged 3 to 12 inclusive on the date of sailing, for those excursions deemed suitable for children. Children over the age of 12 will require adult tickets. Infants aged 2 and under on the date of sailing can travel on the excursion free of charge, as long as they are seated on your lap. However, there may be occasions when this information changes. In these cases notes have been added to the excursion descriptions. Please ensure that you book a tour ticket for your infant. Note that all minors (those under 18) must be accompanied by an adult on shore excursions. TOUR TIMINGS & ITINERARIES The published duration for each excursion is approximate and the departure time on your tour tickets is the time that the last vehicle will leave. Prior to arrival in each port of call, the departure time of each excursion will be confirmed in the ship’s programme. Timings are subject to change, should the arrival time at any port be delayed, or the itinerary for any particular excursion be amended. The order of advertised sites within the shore excursion description may vary, and itineraries may operate in reverse order to that described. Please bear in mind that at some ports of call it will be necessary to walk some distance to reach your mode of transport. The ranges of excursions on offer are dependent on the ship and the date of the call in port.

Waitlisted Shore Excursions

Many shore excursions have limited availability and to avoid disappointment we recommend that you book excursions in advance of sailing. Shore excursions are processed on a first-come, first-served basis, and if the excursion you are interested in is sold out, you may add your name to our waitlist on line through Voyage Personaliser. Should waitlisted shore excursions become available before your voyage departs, we will notify you by email. At that time, a booking will be created in your name and you will have 72 hours from the date the email is received in which to return to Voyage Personaliser and confirm your acceptance of the excursion and complete your purchase. If you do not return to Voyage Personaliser within 72 hours, the booking that has been created in your name will be cancelled. If you have chosen to waitlist more than one guest on an excursion, you will only be notified if enough spaces become available to fulfil the complete booking.

We recommend that you take some time to check the waitlisted shore excursion booking that has been created for you since the departure time and price of the shore excursion may vary from your original request. After voyage departure, any outstanding waitlists will be cleared on board if spaces are available and charges applied to your on board account.

Cancellations and Refunds

You may cancel or amend the majority of reserved excursions at no cost online through Voyage Personaliser or by phoning Reservations up to 3 days in advance of sailing. There may, however, be shore excursions that are non refundable or incur a cancellation penalty or have an earlier cancellation deadline; details of this will be contained in the tour description.

(i) Pre-paid shore excursion bookings

Once on board, if you wish to cancel your shore excursions before the cancellation deadline (generally 48 hours prior to the arrival in port) a 10% cancellation fee will be applied to your on board account and the full amount paid will be refunded to your original credit/debit card. We regret that we are unable to refund the cost of excursions that are cancelled by guests after the cancellation deadline. If you do wish to cancel your shore excursion after the cancellation deadline we will credit the original credit /debit card with the full amount paid, however a 100% cancellation fee will be posted to your on board account. In order to process any cancellations, tickets must be returned to the on board Tour Office.

(ii)Shore excursion bookings made on board

If you wish to cancel your shore excursion before the cancellation deadline (generally 48 hours prior to the arrival in port) you should return your tickets to the Tour Office where a 10% cancellation fee will be applied to your on board account. We regret that we are unable to refund the cost of excursions booked on board that are cancelled by guests after the cancellation deadline. All shore excursions require a minimum participation, which if not achieved, may mean the excursion will be cancelled. In this event an alternative may be offered. We reserve the right to cancel or amend shore excursions prior to commencement for any other reason, including upon operational or commercial grounds, in which case we will make any refunds to your credit/ debit card if booked in advance or your on board account if booked on board. Should any excursion have to be abandoned or amended after setting off, the best possible on board credit will be arranged according to the circumstances.

Private Tour Transport

If you wish to hire a car, book a private driver and guide for the day, or arrange a private tour for a small group at any of our ports of call, please contact the Tour Office on board at least 48 hours in advance of the call date. Separate terms and conditions apply to these bookings and these will be advised by the Tour Manager on board before you confirm the booking. If you decide to cancel once the booking has been made, any cancellation fees incurred will be charged to your on board account.

Transportation

Cunard arranges the best reasonably available means of transportation and local guides. In some countries, the best equipment and guides available may not be up to the same standards available at home; standards of transport vary considerably throughout the world. Air conditioned coaches are not available in some countries, whilst in others local buses are the best that can be provided. Cars or taxis are also used at some ports where coach or bus transportation is not available or limited. Guests are asked to take care when boarding or disembarking vehicles particularly bearing in mind that some vehicles have high steps. All airline space used in touring is economy class unless otherwise specified. Guests wishing to travel together should all meet for the excursion together as this will help the Tour Staff to allocate them space in the same vehicle. For the comfort of all guests, smoking is not permitted aboard any sightseeing vehicle. Guests are also requested to switch off mobile telephones.

Mobility

Guests unable to board a coach by the steps or who are unable to transfer into a standard car should contact the Shore Mobility Advisor by sending an email to the following address: shoremobilityinfo@carnivalukgroup.com. The Shore Mobility Advisor will be able to provide advice and assistance in arranging private, tailor made tours in adapted vehicles*, dependent on availability.(*Adapted vehicles used are those which are deemed suitable by Cunard.) Guests unable to board a coach by the steps and who are able to transfer into a standard car (provided the wheelchair is a suitable size to be stored in the boot of the car) should email shoremobilityinfo@carnivalukgroup.com for assistance in arranging a private car. Alternatively contact Reservations or the Tour Office on board. Guests who are able to board a coach by the steps are referred to the shore excursion descriptions, which are set out to offer practical advice based on Cunard’s operating experience. Generally, full size coaches are able to accommodate small, collapsible scooters and /or manual wheelchairs (a limited number per coach). The coach driver is, however, unable to assist with the loading of scooters or wheelchairs into the vehicle. Where minibuses / trolley trains are used to operate shore excursions, the storage space is insufficient to be able to accommodate wheelchairs or scooters. You are strongly advised to read the excursion description to ensure that your chosen excursion is suitable for your individual personal requirements. Further advice on the suitability of excursions is available from the Tour Office on board. Taxis are usually available for hire close to the ship’s berth should guests wish to travel independently. Guests who use a wheelchair and those who are not fully mobile may be restricted from going ashore at ports where launches are necessary. Prior to requesting your shore excursion, please check if launches will be used to go ashore. You are reminded that wheelchair assistance, if required, will be provided to assist guests on and off the ship’s gangway only.

Information Changes

The information in our brochure and on our website represents Cunard’s plans and intentions at the time of going to press. For this reason, all information made available on the website and printed in the brochures is subject to alteration. In the event of significant changes or alterations we will where reasonably possible let you know in advance. Please note that the photography in the brochures and on the website depicts typical locations and ambience that may be experienced on a shore excursion and that the details and equipment shown may vary from that offered on a particular activity or tour.

The Voyage Personaliser is an online tool which is available 24 hours after a booking is confirmed.

You can use Voyage Personaliser to view a whole host of essential information, relating to your customer and their cruise including:

Full voyage itinerary, which will incorporate any pre-purchased products and services
Visa and vaccination requirements
Embarkation and disembarkation arrangements
Dress code information
Shuttle bus information
Little Luxuries information

You can also:

Amend bed configuration
Amend evening dining preference (Select Price and Cunard Fare only)
Collate and print an eBrochure
Provide us with all of the necessary passport, next of kin and travel insurance information
Retrieve and print E-Tickets and Luggage Labels
Print and complete the Cunard registration form, required by those travelling with children who would like to use the children’s facilities
Pre-purchase products and services:

Product	Approximate on sale date
Shore Excursions	6-8 months prior to departure
Select Dining Venues N.B - not all venues are available to pre-purchase	120 days before sailing
Spa N.B - you cannot pre-purchase Spa for Queen Mary 2	120 days before sailing

Please note, the pre-purchase window closes 3 days prior to sailing. After this time, all further bookings, modifications and cancellations must be handled on board.

The International Maritime Organisation (IMO) provides the regulatory framework for the safe carriage of all guests and crew on board our ships. All furniture holds the appropriate IMO Fire Rating Certificate as required of ships at sea.

Therefore for safety reasons, guests are not permitted to bring any of their own items of furniture on board unless it has the approved IMO certificate. Examples of furniture would include, arm chairs, mattress and mattress toppers.

Our recommended supplier Mobility at Sea offer a variety of compliant mobility equipment available for hire.

In some instances, we may be able to assign you to a higher-category stateroom within the same type (e.g. Inside or Balcony) or to a type above at no additional cost. Keep in mind that a change in stateroom assignment is not guaranteed. Also, any reassigned stateroom may be located on a different part of the deck or on a lower deck than the stateroom you originally chose.

Please select 'No' if you have a specific stateroom requirement, such as a mid-ship location. We also recommend that if you're travelling within a group travelling in either Britannia Club or Grills Suites, and wish to dine together then you should opt out of upgrades. Once your upgraded room has been allocated you will not be able to change it.

Illuminations, found on deck 3 is a movie theatre / auditorium used for Cunard Insights and Planetarium Programmes.

There are 473 seats plus 10 additional seats on curved sofas and 15 seats on the upper and lower level for disabled guests.

The theatre converts into the only Planetarium at sea, which seats 150 guests, which shows approximately 4 times per sea day. Details will be advertised in the Daily Programme. The planetarium dome allows the showing of high tech programmes, including astronomy shows and virtual reality movies.
Tickets must be collected from Cunard ConneXions and are limited to 150.

With the dome retracted, Illuminations is also used as a movie theatre, showing matinee and evening performances.

Every night on board, after 6pm, we ask that you wear smart attire or Gala Evening attire in most of our bars, restaurants and entertainment venues.

Of course, if you prefer to spend your evenings in more relaxed attire, a selection of casual dining and entertainment venues is always available for your enjoyment. Feel free to dress casually as you visit any of the following venues: Kings Court, Lido Buffet (Including Al Fresco), Golden Lion, Casino, Carinthia Lounge, Winter Garden, Garden Lounge, Yacht Club, and G32. Non-ripped, jeans are appropriate, but after 6pm please refrain from wearing shorts, sports attire, swimwear or sleeveless t-shirts outside of the gym, spa and deck spaces.

Suggested attire for dress codes can be found under the question "Is there a dress code on board?"

Queen Mary 2 and Queen Victoria

Yes, gentlemen can hire tuxedos including shirts, trousers and dinner jackets on board from the shops.

Tuxedo packages range from $90 for one night up to $250 for 5 nights.

We do not currently offer a hire service for ladies formal wear on board, however a range of woman's evening wear is available to purchase from our on board shops.

Queen Elizabeth

Yes, gentlemen can hire tuxedos (trousers and dinner jackets) on board from the shops.

Tuxedo packages range from $130 for one night up to $250 for 5 nights.

We do not currently offer a hire service for ladies formal wear on board, however a range of woman's evening wear is available to purchase from our on board shops.

National and religious dress including headdresses are allowed on board. Depending on the amount of the face covered by the headdress, guests may be asked to unveil for a security photo at check in and passing through security check points ashore and on board during the voyage. Some items of national dress such as ceremonial blades or swords are not permitted and guests should check our list of prohibited items.

Should you wish to bring your own cakes and flower arrangements on board please note these must be stored in your own stateroom due to Environmental Health regulations regarding cross-contamination.

If you are embarking/disembarking in a foreign port, please be aware not all countries permit the importing/exporting of flowers/and or food, and some airlines do not permit guests to carry such items on board.

If you are on a fly cruise please check with the airline for restrictions.

A wedding group consists of a group of guests who are travelling together, ready to book and their details are all available at the time of booking.

on board spending money dependent on duration (on board spending money is applied retrospectively once the bookings are completed)
1 in 20 staterooms free (max of 3 staterooms - free stateroom/s refunded at sailing, based on the lowest grade booked)
on board spending money applied to guests one and two
The bride and groom receive double on-board spending money.

On-board spending amounts

7-11 Nights = $40pp*
12+ Nights = $70pp*

(*Approximate currency exchange rate)

Terms & Conditions

All bookings can be made up until the date of sailing (Except Bride & Groom as official paperwork needs to be completed prior to the wedding).
A minimum of 16 heads ( lower berths only)
Combinable with Cunard Fare or P&O Select Fare and Early Saver only
Free stateroom is based on the lowest grade occupied at the time of sailing and refunded at sailing date
Minimum numbers and benefits are applicable to guests travelling in lower berths only
Benefits will only apply when minimum numbers have been reached
Deposits required at time of booking. Standard booking conditions apply

Although we provide traditional wedding music for the ceremony entrance and signing of the register, you are welcome to provide your own music on CD if you would prefer.

You may like to arrange for a member of your wedding party to read a piece of poetry or prose during your ceremony. Please note that, as with all civil ceremonies, your selected music and readings must not be of a religious nature. Should you choose a reading or your own music for your ceremony, you will need to bring your selected reading and/or music with you on your cruise.

For further information on our Weddings at Sea, please visit our website.

Unfortunately, we are currently unable to offer Same Sex Marriage Ceremonies.

The Bermuda Government is appealing the decision of the Bermuda Court of Appeal that same sex marriage should be legal in Bermuda. Until this final appeal is heard, we are unable to offer same sex marriages. We are, however, actively supporting those challenging the stance of the Bermuda Government on this issue, led by local Bermuda action group OutBermuda, as we firmly believe same sex marriage should be permitted.

Until this issue is determined, we are able to offer same sex couples a 'Commitment Ceremony' on board - this is a non-legal service conducted by the Captain or Senior Officer.

Yes, to offer you a uniquely memorable wedding day we have a number of photography options.

You will have the opportunity to meet with the photographers before your ceremony to discuss your photography requirements and their products and services. You will then meet with the photographer after your ceremony to review your photographs and make your final selection.

Packages & Prices

We offer a selection of photography options including a photography deposit of $499 USD to help spread the cost of your ceremony photography (please note this only available for weddings, and not renewal of vows ceremonies). It can be paid for by friends or relatives as a gift. The photography deposit will be deducted from the final photography bill once on board.

What about Videography?

Due to the differing of technical equipment and staff specialising in this skill across the Cunard fleet, we are currently unable to guarantee the availability of videography services for your Wedding/Commitment/ROV's Ceremony. Please enquire onboard for more information.

For more information about our ceremonial photography services, please see our Ceremonies at Sea section.

Wedding spa treatments can be booked at the time of planning your wedding, these will be added to your on-board account once on board. All additional spa services can be booked in advance through your Voyage Personaliser.

These services are paid for at the time of booking. As the Royal Spa is exceptionally popular with our guests, we recommend booking in advance of departure .

If you are travelling on board Queen Mary 2, you can contact Canyon Ranch direct to request bookings; US guests should call +1 866 860 4662 toll free. All other nationalities can call collect/reverse charges
+1 702 414 3600 or email QM2@canyonranch.com. These services will be added to your on-board account.

We only require copies of all formal documentation such as Divorce Decrees, Death certificates and Deed Poll certificates; this will be explained in the information that will be sent out to you prior to your departure.

Additionally, you can download our Ceremonies at Sea brochure which includes full details of the legal requirements; you will find these in the terms and conditions section.

For further information please call our Customer Contact Centre on 0344 338 8004 (Calls cost 5p per minute plus your telephone company's network access charge, lines are open between 9am and 5.30pm on weekdays)

Included in your wedding package is an official marriage certificate. Additional marriage certificates can be ordered at time of booking at a cost of $50 per certificate please advise us of this request on your wedding planning form.

To cost to order a marriage certificate after your wedding has taken place is $65. Please contact our Celebrations Department on 0843 373 0305 (calls cost 5p per minute plus your telephone company's network access charge) to order a new copy.

Please note once ordered certificates can take 10-12 weeks to be received in our office as they come from Bermuda, they will then be checked and posted.

The traditional wedding music for the Wedding at Sea ceremony is as follows:

Welcome music: Overture, from the Marriage of Figaro by W A Mozart
Entrance music: Rondeau, from Symphonie de Fanfares by J-J Mouret
Signing register music: Salut d'amour by E Elgar
Exit music: Le Rjouissance, from Music for the Royal Fireworks by G F Handel.

Alternatively, Bride and Groom can choose music of their choice. Please note that if the Bride and Groom chose to bring their own music, they will need to bring their choices on a CD format.

We require a minimum of 72 hours notice prior to the voyage's departure date to arrange a gift, with the exception of flowers where the notice period may vary. It may be possible to arrange gifts once you are on board, however this is subject to availability.

For more information or to place an order please visit our Gifts and Celebrations section, or call our Customer Contact Centre on 0344 338 8650 (local charges apply). All gifts must be paid for at the time of placing the order via credit or debit card.

The majority of our gifts can be arranged for a date of your choice, which will be required from you at the time of placing the order, please ensure that there is sufficient time (all gift orders require at least 72 hours notice prior to delivery with the exception of flowers, where the notice period may vary) for the recipient to take advantage of the item you have purchased.

There are certain items that can only be booked for the day of departure so if the cruise has already sailed you may need to choose an alternative. For more information, please see the Gifts and Celebrations section.

Should you need to cancel your booking, any pre booked gifts, packages or shore excursions including pre paid Internet will be refunded when the booking is cancelled.

Land Tours and certain shore excursions are non refundable or have different refund terms, therefore please check with our Customer Contact Centre before making the cancellation.

To cancel your booking, please contact our Customer Contact Centre on 0344 338 8650 (local charges apply), or speak to your travel agent.

The Queens Grill experience is designed around you. You’ll experience the very apex of luxury in ocean-going travel with every need personally taken care of by your Queens Grill butler.

From being on hand to unpack for you on arrival, to serving your daily pre-dinner canapés, arranging fresh flowers and organising any drinks or dinner parties you might wish to host, your Queens Grill butler is there to make sure everything is just the way you like it.

Your primely-located and beautifully designed suite, one of the largest on board will be your own private enclave of luxury for the voyage and comes complete with an inclusive mini-bar that will be restocked to your taste every day.

For breakfast, lunch and dinner, you’ll have a table reserved in the Queens Grill Restaurant where the sublime menu is designed to whet every appetite. But, should you not see what you want, our chefs will do their very utmost to create whatever takes your fancy.

For further details please visit our dedicated Grills page.

Yes, the daily programme is issued in English as standard however our French, German and Spanish guests will automatically receive this in their home language.

The daily programme keeps you up to date on what is happening on board including where and when shore excursions are departing from, opening times for the bars and restaurants, the entertainment for the day/night and much more.

Please note you are unable to place a personal message in the daily programme.

A range of sporting activities are available including:

Table Tennis (All ships)
Paddle tennis (The paddle tennis court is approximately 7m x 13m) (All ships)
Shuffleboard (All ships)
Quoits (All ships)
Golf (Chipping, putting & target nets) (All ships)
Hooplah (All ships)
Darts (All ships)
Baggo (Queen Victoria & Queen Mary 2)
Croquet (Queen Elizabeth)
Short Mat Bowls (Queen Elizabeth)

Sports equipment is provided free of charge and are available at their locations between 9am and 5pm. Organised tournaments and social play get together are advertised in the Daily Programme

All bottles of wine or champagne brought on board by guests for consumption in any of the ship's restaurants, bars or lounges, are subject to a corkage fee.

Please be advised that guests are allowed to bring on board one bottle per person for special occasions.

Groups who want to supply their own wine for wine tasting seminars or for consumption in any of the restaurants, bars or lounges will be charged a corkage fee.

If a bottle of wine/champagne has been bought for you (on board) as a gift, please ensure you carry the gift card with you to avoid having the corkage charge applied to your on board account.

The corkage fee is $25.00 per bottle and will be charged to your on-board account. (Corkage fee is subject to change).

You will need to provide the detailed medical report and bill to your insurance company.

Should you require a replacement copy, please contact our medical department who can supply you with this. We ask that you send in a signed written request from, before we can release any medical information to you for your Insurers. This can either be scanned in and forwarded as an email attachment, faxed through on the number below or posted:

Medical Department
P&O Cruises
Carnival House
100 Harbour Parade
Southampton
Hampshire
SO15 1ST

Fax 023 8065 7364

EU Regulation 1177/2010 concerning the right of passengers when travelling by sea became effective in the EU on 18 December 2012. It applies to any disabled person or person with reduced mobility booking a cruise where the port of embarkation is in the EU, including guests who book outside of the EU but embark in the EU. It also applies to guests affected by delay and cancellation of services (see our Booking Conditions). ‘Disabled persons’ or ‘Person with Reduced Mobility’ means any person whose mobility when using transport is reduced as a result of any physical disability (whether sensory, locomotor, permanent or temporary), intellectual or psychosocial disability or impairment or any other cause of disability or impairment or as a result of age, and whose situation needs appropriate attention and adaption to his/her particular needs for the services made available to all guests.

Set out below is some general information to help you understand your rights under this Regulation. Please note, however, that this is not intended to be a comprehensive guide. Should you require further information relating to the Regulation please refer to the guidance documents that can be found on the Department for Transport (DFT) website; https://www.gov.uk/government/organisations/department-for-transport

Right to Transport: Your request to travel cannot be refused solely on the grounds of disability or reduced mobility, and you are entitled to travel at no extra cost, under the same conditions that apply to all other guests.

Exceptions: Guests need to bear in mind that ships are fundamentally different from other buildings ashore e.g. hotels and, whilst every effort will be made to accept a booking, a request to travel can and may be refused if we cannot carry a guest in a safe and operationally feasible manner, taking into account any issues relating to the design of the ship or port infrastructure and equipment including port terminals which may make it impossible to carry out the embarkation, disembarkation or carriage of a guest and which may have an impact on the guest’s safety and comfort. If, for any reason, your travel is refused we shall inform you immediately and you can request that the reason for the refusal is put in writing to you within five working days.

Right to assistance in ports and on board: You are entitled to assistance in embarking and disembarking the ship, assistance with baggage and/or any specific medical equipment that you may be carrying and also assistance in making your way to any public toilet facilities.

Notice: You should notify us of the nature of your disability, your need for assistance and of any specific equipment you are intending on bringing as early as possible but in any event at the very least 48 hours before you are due to travel. If you have been unable to provide us with this information with at least 48 hours notice we shall still make all reasonable efforts to provide the assistance that you require to enable you to travel.

Accompanying Person: After assessing your specific requirements, we may require that you are accompanied by an individual who can assist you during your cruise if we consider that this is necessary for your safety and comfort. Please note that such an accompanying person is not entitled to travel free of charge.

Loss or damage to Mobility or other Specific Equipment: If any damage is caused to mobility or other specific equipment used by a disabled person or person with reduced mobility as a result of our fault or neglect then, subject to our absolute discretion, we shall either repair or replace the equipment.

We require a questionnaire to be completed for each cruise you travel on to ensure that we have the most accurate and up to date information, we understand circumstance can change therefore it is important for this to be completed.

If you have not yet received an accessibility and medical questionnaire you can request this via our Customer Contact Centre on 0344 338 8650 (local call charges apply) or your travel agent.

On some of our fly cruise holidays we offer an air credit to guests booking the Cunard Fare who want to arrange their own flights. The amount of credit is dependent on holiday type and varies by cruise. When you book your holiday, remove the flight from your booking and any applicable air credit will be deducted from your fare. Please note that air credits only apply to the first two guests in each cabin.

Air credits are not available when you book an Early Saver or Late Saver fare.

Please note that if you select the Cruise Only option, you will need to arrange your own transfers to/from the ship.

If you are joining the ship on a fly-cruise and would like to have time to see the port of call on your embarkation day this is possible however the length of time you get to look around the port of call will depend on, what time your flight arrives, transfers and how long embarkation takes.

Once you have checked in on board you are welcome to disembark to look around the port.

Please be aware that if your flight were to be delayed or the ship brought the muster drill forward this would need to be taken into account and will affect how much time you will have to look around the port.

Disembarkation

Guests who have their flights booked with us, have the privilege of staying on board until nearer to their flight departure time.

You will still have access to all outlets on board like the restaurants and bars however the shops will be closed.

You are then picked up by organised coaches and taken to the airport.

Guests who have made independent flight arrangements will be required to disembark the ship in accordance with your disembarkation time which will be provided a few days prior to the end of your cruise.

Hand baggage restrictions vary by flight. Please ensure that you adhere to your airline’s guidelines which can be found on their website. Failure to comply may result in your hand baggage being transferred to the aircraft hold (in which case additional charges may apply).

If you are travelling with children, please note that restrictions may vary from the airline’s standard allowance.

Airlines must adhere to government issued regulations. If you need to carry specific items in your hand luggage, we recommend that you check with your airline to get the most up to date information and advice.

We have given a guide to hand baggage restrictions below, but please note that this is subject to change and Cunard has no control of the restrictions airlines enforce:

Liquids

Wherever possible you should pack liquids in your hold luggage as containers taken in hand luggage must not hold more than 100ml. Liquids include (and are not limited to) all drinks, some foods, pastes, make-up and a variety of other solutions.

Baby Food

You are permitted to take enough baby food, baby milk and sterilised water in your hand luggage required for your trip. Specific allowances vary by airline and we recommend you check with them before you travel.

Insulin, Pen Injection Device or Needles

Please contact our Customer Contact Centre on 0344 338 8631 to inform us if you need to carry insulin, needles or a pen injection device on board the aircraft.

Please note:

Insulin should be carried as hand luggage and not in the aircraft hold where it may be frozen
Insulin and all other medicines should be identifiable, preferably in its original packing

You should carry a prescription or a supporting written statement from your doctor to avoid problems with security or customs.

Most airlines are able to provide a sharps box on board for disposal of needles, lancets, syringes or empty insulin cartridges. Should you require a sharps box, please ask the cabin crew and they will provide one for you.

There are no conventional fridges on board the aircraft. Should you need to take medication which needs to be stored in a cool place, we would recommend you bring a cool bag with you. Airlines may be able to provide additional ice on board.

Electronic devices

The UK government has advised that guests must ensure that any electronic devices taken on board a flight in hand luggage are fully charged before embarking the aircraft. If you are unable to demonstrate that your phone or other electronic device can be switched on, you risk having the device confiscated at the airport which could also result in you missing your flight. You are also advised to switch on your electronic devices before you reach the security check areas to cut down on potential delays.

Laptops

Charter Flights

All of our charter flights restrict hand baggage to 1 piece per person. If you wish to take a laptop, this must fit inside your hand baggage and will form part of your hand baggage allowance.

Scheduled Flights

Restrictions around carrying laptops in hand baggage on scheduled flights varies by airline. Please visit your airline’s website for further information.

Suit Carriers

Suit carriers cannot be carried as hand baggage on any charter flight. Restrictions on scheduled flights vary so please check directly with your airline.

Pushchairs

You are permitted to take a pushchair on your flight. They are classed as "free baggage" and can be taken in addition to your baggage allowance. The pushchair will be taken from you at the gate and stored in the aircraft hold. After you land, the pushchair will be either be returned with your luggage or taken out of the hold and returned to you on the tarmac.

For clarification we recommend you discuss this with check-in staff when you check-in for your flight.

Sky Cots and Bassinets

Sky cots and bassinets are unavailable on our charter flights. All infants are allocated their own seat but, for most carriers they must be sat on their parents' lap for takeoff and landing.

For scheduled flights please refer to the airline’s individual website for information on Sky Cots and Bassinets.

If you have missed or believe you are not going to arrive at the airport in time for your flight, please call our Customer Contact Centre on 0344 338 8650 (local call cherges apply) at your earliest opportunity.

We will work with you and our airline partners to discuss the available options and quote any additional cost you may incur. All tickets are subject to the airline’s rules and penalties.

We use a range of airlines for our fly-cruise holidays, which vary depending on your destination.

For our Exotic fly-cruises, the airlines we use vary depending on the destination, but include British Airways, Cathay Pacific and Qatar Airways. If you wish to tailor your flights, we can arrange for you to travel with your preferred airline, book a stop-over or upgrade your flight. Contact either your travel agent or call our Customer Contact Centre on 0344 338 8650 (local call charges apply) to discuss your plans. Scheduled flight details and upgrades are available approximately 11 months prior to departure.

Once your flights are confirmed, you will be able to find your flight details via My Cunard .

Please note:

The flights you are allocated will depend upon availability at the time you make your cruise booking.
Occasionally airlines make changes to their schedules over which Cunard has no control, in which case an alternative flight may need to be provided.
Cunard has no control over which aircraft the airline uses, so the configuration and seat pitch can vary.
If your journey is made up of more than one flight sector, such as a regional UK flight to London to meet an international connection, it is unlikely that the same aircraft type will be used for the whole journey.

The in-flight service offering varies depending on carrier, route and whether you are travelling on a charter or scheduled flight.

Scheduled flights

The on-board service offered will vary depending on airline, class of service and route. Please visit the airline website for further information.

Dietary requirements on scheduled flights

Some airlines are able to cater for specific dietary needs. If you have any such requirements, we recommend that you liaise directly with the airline to ensure that your needs are adequately catered for. Please note that not all requests can be guaranteed and requests must be made at least 48 hours before your flight. You will need your ‘airline locator’ to make your request which can be obtained by calling our Customer Contact Centre on 0344 338 8650 (local call charges apply).

Pre-booking an Alternative Dining table

You may pre-purchase a table, selecting the date and time at:

Steakhouse at The Verandah (dinner only, lunch is bookable on board)

Bookings can be made through My Cunard from around four months prior to embarkation and can be booked for any duration of cruise.

Simply log on using your first name, surname, booking reference and date of birth. Once you have logged in you should visit the Dining heading on the menu ribbon and click on Select Dining.

Pre-purchasing cover charges

In addition to the above, you may pre-purchase gift dining credit for use in the following restaurants by calling our Customer Contact Centre (please visit our website for contact details):

Queen Victoria - Steakhouse at The Verandah or The Lido Restaurant
Queen Elizabeth - Steakhouse at The Verandah or The Lido Restaurant
Queen Mary 2 - Steakhouse at The Verandah or Kings Court Restaurant

Pre purchasing of cover charges is only available for cruises of eight days or more.

Please note that by calling our Customer Contact Centre, you will only be pre-paying the cover charge and that choosing the time and date must be arranged on board. It is currently not possible to pre arrange a time or date in this way.

Booking should be made at least 72 hours before embarkation.

While you can be assured that your table is always reserved within your main restaurant, there are numerous other tempting options. Reserve a table at the alternative fine dining venues.

These are bookable either before you sail on My Cunard or once you arrive on board. Please see our question "Can I pre book dining?" for details of which restaurants can be booked on board or before you sail.

All prices are subject to change and are per person, per occasion dining in a Select Dining restaurant.

Queen Mary 2

Following the success of the new menu 'Steakhouse at The Verandah' on board Queen Mary 2 this summer (2018), we're pleased to announce that this has now become a permanent feature.

Steakhouse at The Verandah - takes influence from both sides of the Atlantic, showcasing Prime USDA grain finished New York Strip steak, Maine lobster and Alaskan king crab, alongside dishes celebrating British provenance such as Scotch grass fed dry aged beef and Salt Marsh lamb rack. Offerings from farther afield such as renowned Wagyu Beef from Australia also feature.
Lunch Menu - $25 per person**
Dinner Menu - $39.00 per person
A small supplement is payable on some dishes in addition to the cover charge.

Kings Court - Buffet style dining throughout the day and into the evening. In addition an area of this restaurant becomes a speciality dining area with table service.

Aztec (Mexican cuisine) $19.50pp
Bamboo (Pan-Asian cuisine) - $19.50pp
Coriander (Indian cuisine) - $19.50pp
La Piazza (Italian cuisine) - $19.50pp
Smokehouse (American cuisine) - $19.50pp

Evening buffet (non themed) - Complimentary

Queen Elizabeth

Steakhouse at The Verandah - takes influence from both sides of the Atlantic
Lunch menu - $25.00 per person
Dinner menu - $39 per person

Lido Restaurant - Buffet style dining throughout the day and into the evening. In addition an area of this restaurant becomes a speciality dining area with table service.

Aztec (Mexican) - $19.50pp
Bamboo (Pan-Asian cuisine) - $19.50pp
Coriander (Indian cuisine) - $19.50pp
La Piazza (Italian cuisine) - $19.50pp
Smokehouse (American cuisine) - $19.50pp

Evening buffet (non themed) - Complimentary

Queen Victoria

Steakhouse at The Verandah - takes influence from both sides of the Atlantic
Lunch menu – $25 per person offering 3 course menu.**
Dinner menu - $39 per person offering a 3 course menu.

Lido Restaurant - Buffet style dining throughout the day and into the evening. In addition an area of this restaurant becomes a speciality dining area with table service.

Evening buffet (non themed) - Complimentary
Aztec (Mexican cuisine) $19.50pp
Bamboo (Pan-Asian cuisine) - $19.50pp
Coriander (Indian cuisine) - $19.50pp
La Piazza (Italian cuisine) - $19.50pp
Smokehouse (American cuisine) - $19.50pp

**Lunch can only be booked once onboard

The cover charges are applied to your on board account, which is settled at the end of your voyage. Charges are per person and per occasion dining in a select dining restaurant. Although children are welcome to dine in these restaurants, we do not have specific menus for children however, requests will be accommodated where possible.

As alternative dining venues can be very popular, should you be unable to meet your dinner reservation, please notify us at least 12 hours before the time of your booking, to avoid the $8.00 cancellation charge. A cancellation charge will not be applied if transferring to a different time / date.

Purchasing the cover charge does not secure a date or time, you will need to confirm a date and time once you are on board.

Booking On board

You can also make your reservation once on board by speaking to the Maître d.

Whichever way you choose to make your reservation we suggest you make your booking as soon as possible to avoid disappointment.

You can view menus via My Cunard and also under the question "Can I see an example of a menu?".

Following the success of implementing a new concept menu, 'Steakhouse at The Verandah' on board Queen Mary 2 in the summer of 2018, we are pleased to announce that this has now become a permanent feature on all three Cunard ships.

‘Steakhouse at The Verandah’ takes influence from both sides of the Atlantic, showcasing Prime USDA grain finished New York Strip steak, Maine lobster and Alaskan king crab, alongside dishes celebrating British provenance such as Scotch grass fed dry aged beef and Salt Marsh lamb rack. Offerings from farther afield such as renowned Wagyu Beef from Australia also feature.

Delicious entrées are complimented with an array of appetisers including London Cure gin & tonic salmon and tea smoked duck. And there's even more temptation with mouth-watering desserts such as bourbon baba with Florida orange marmalade and melting toffee and peanut butter brownie sundae.

The delectable dining choice will also be accompanied by an enhanced bar experience in keeping with the Anglo-American theme featuring 8 sophisticated cocktails.

Steakhouse at The Verandah is open for lunch and dinner with a cover charge of $25pp for lunch and $39.00pp for dinner. A small supplement is payable on some dishes in addition to the cover charge.

Some areas of the Kings Court will have select dining options, such as Chinese, Carvery and Chef's table.

Part of the Kings Court restaurant will transform at night to offer:

Aztec (Mexican)
Coriander (Indian Bistro)
Bamboo (Pan Asian)
La Piazza (Italian)
Smokehouse (American)

On Queen Victoria the Steakhouse at the Verandah offers lunch and dinner with meals charged from $25pp (lunch) or $39pp (dinner) and additional supplements charged per item.

The Lido Restaurant often has areas set up in the evenings for a variety of dining options, reservations can be made on board.

The Lido restaurant transforms at night to offer:

Evening buffet (non themed)
Aztec (Mexican)
Coriander (Indian Bistro)
Bamboo (Pan Asian)
La Piazza (Italian)
Smokehouse (American)

On Queen Elizabeth, Steakhouse at the Verandah offers lunch and dinner with meals charged from $25pp (lunch) or $39pp (dinner) and additional supplements charged per item.

The Lido restaurant transforms at night to offer:

Evening buffet (non themed)
Aztec (Mexican)
Coriander (Indian Bistro)
Bamboo (Pan Asian)
La Piazza (Italian)
Smokehouse (American)

Please see "How much are the cover charges in the restaurants?" for further details.

Pre Booking Alternative Dining Venues

You can pre purchase a table, selecting the date and time, at the alternative dining venues on board each ship detailed below:

Queen Victoria - Steakhouse at The Verandah

Queen Elizabeth - Steakhouse at The Verandah

Queen Mary 2 - Steakhouse at The Verandah

Bookings can be made through My Cunard around three months prior to embarkation. Simply log on using your first name, surname, booking reference and date of birth. Once you have logged in you should visit the Dining heading on the menu ribbon and click on Select Dining.

If you are sailing on a round trip Transatlantic voyage, departing from either Southampton or New York, you will be given your benefits in your embarkation Port and when you reach Southampton/New York your benefits will be reissued for the crossing back to Southampton/New York. Please note, there may be occasions where the above is not operationally possible and only one set of benefits will be given.

If you have booked a Logical voyage, which is when you book two or more separate voyages as detailed in our latest brochure under one booking reference you will receive one set of benefits for the duration of your voyages. There may be occasions where two or more sets of benefits are given during your voyage. This is dependent on the Ports that you visit during your voyage.

Please contact the World Club on Tel: 0345 356 6969 (Calls are charged at local rate plus your telephone company’s network access charge) if you have any further queries relating to this matter.

Yes, we can provide Hipp & Hipp Organic baby food jars - Stage 1 (4 months +) and Stage 2 (7 months +) in an assortment of savoury and dessert flavours. Alternatively, we can puree/mash adult food from the main restaurant menu.

For younger babies or guests requiring an alternative brand they will need to provide their own. All baby food requests are subject to availability and we cannot guarantee particular brands

Please ensure you advise our Customer Contact Centre (please visit our website for contact details) of your requirements at time of booking.

There is no extra charge for arranging baby foods and the above options can be taken to your cabin.

Bottle warmers and sterilisers are available upon request.

Baby Food Varieties

Babyfood Apple Apricot yoghurt	7 months	Hipp
Babyfood Apple Blueberry dessert	4 months	Hipp
Babyfood Apple Pear pudding	4 months	Hipp
Babyfood Banana Peach desert	4 months	Hipp
Babyfood Cottage pie	7 months	Hipp
Babyfood Mango Banana yoghurt	7months	Hipp
Babyfood Mixed Veg dinner	4 months	Hipp
Babyfood Spag Bol	7 months	Hipp
Babyfood Apple & Banana Fruit Pot		Hipp
Babyfood Vege chicken noodle	7 months	Hipp
Babyfood Vege Lasagne	7 months	Hipp
Babyfood Sweet Squash & Chicken		Hipp
Babyfood Vege with rice and noodle	4 months	Hipp
Juice Baby Mixed Fruit	4 months	Hipp
Milk Baby SMA Progress	6-12 months	SMA

Yes, we can provide the following items, however please note these are subject to availability.

Bottle Warmers / Bottle Sterilisers

Bottle warmers are available on all family friendly ships and we have a limited number of steam sterilisers.

The type of steriliser may differ between ships, however, they are an electric self sterilising unit and tablets are therefore not required.

High Chairs / Booster Seats

High chairs are available in the main restaurants, please speak to the restaurant manager to request one. High chairs are also available in the buffet restaurant for you to help yourself to.

Booster seats are not available in the restaurant, however you are welcome to bring your own.

Cots

For further information please see the question - Where can a cot go in a standard stateroom?

Baby Food

For further information please view the question - Can you provide food for babies and infants?

Baby Baths

Baby baths are available on all Cunard ships. Please request this via the Accommodation Services on board.

Bed Rails

Beds rails are not provided on any ship in the Cunard fleet.

Nappy disposal units

These are available on all family friendly ship.

To request any of the above items, please speak to our Customer Contact Centre. Please note that these items are subject to availability.

Alternatively, depending on availability, you may be able to request any of these items via the Accommodation Services on board.

The pictures below are all port side staterooms as the opposite starboard staterooms will have a mirror view of the obstruction. For example, for the obstruction of 4057, please see 4058.

Please click on the link to see a picture of the view:

4058 - Life boat

4060 - Life boat

4062 - Life boat and equipment

4064 - Life boat and equipment

4065 - Life boat

4066 - Life boat

4067 - Life boat

4068 - Life boat

4070 - Life boat

4074 - Life boat and equipment

4076 - Life boat

4078 - Life boat

4080 - Life boat

4082 - Life boat

4084 - Life boat and structure

4086 - Life boat

4088 - Life boat

4103- Although looking forward, the view is unobstructed, looking right (towards the aft of the ship) safety equipment and tenders block the view. Additionally, there is an obstruction to the window view.

4108 (Similar to above) - Although looking forward the view is unobstructed, when looking left (towards the aft of the ship) safety equipment and tenders block the view. Additionally, there is an obstruction to the window view.

4110 - Tender boat and structure

4112 - Tender boat

4114 - Tender boat

4116 - Tender boat

4118 - Tender boat equipment

4120 - Tender boat

4122 - Tender boat

4124 - Tender boat

4126 - Tender boat and equipment

4128 - Tender boat and equipment

4130 - Tender boat

4132 - Tender boat

4134 - Tender boat

4136 - Tender boat and equipment

4138 - Life boat

4140 - Life boat

4142 - Life boat

4144 - Life boat and equipment

5107 - Life boat and equipment

5112 - Life boat equipment

5114 - Life boat equipment

5116 - Life boat equipment

5118 - Life boat equipment

5122 - Life boat equipment

5128 - Life boat equipment

5130 - Life boat equipment

5136 - Life boat equipment

5138 - Life boat equipment

Obstructed view staterooms are classed as CA/CB (balcony) or FB/FC (ocean view) grades, which can be found on either decks 4 or 5. Queen Mary 2 obstructed view staterooms are classed as DB/DC/DF grades, which can be found on deck 8. To make a booking for this type of stateroom on any cruise, please click here.

Membership

Membership of the Cunard World Club is automatically awarded on completion of your first voyage with Cunard. Voyages and nights on board are awarded to members following the completion of each Cunard voyage. Membership is only available to individuals over the age of 18 and not to groups or companies. Your membership account must be held in your full name as it appears in your passport. You must book in your country of residence and quote your Cunard World Club membership number and the membership number of all individuals in your party, at the time of booking to ensure that memberships are automatically updated and all benefits are received once on board.

Voyages and nights on board

Your membership tier is defined by the number of Cunard voyages or nights on board you have completed. Voyages or nights on board will be accrued on completion of the voyage on which they were earned (except on World Voyages, where nights on board are accrued at the end of each segment, as defined by Cunard). Where your voyage is made up of one or more voyages, but you have booked as one voyage and have just one booking reference, this will be treated as one voyage only. You will not accrue a voyage or nights on board: in respect of any time spent travelling or in a hotel, for example as part of a fly-voyage or land tour; in respect of any time you would have spent on a Cunard ship but for the cancellation or curtailment of that voyage, for whatever reason; in respect of time spent by other members of your party or family (whether or not they are Cunard World Club members), or for unused berths in your stateroom; in respect of any nights gained or lost through travelling over the International Date Line during a World Voyage or segments of a World Voyage. Voyages and nights on board are personal to you and may not be transferred to any other person.

Benefits

All benefits are subject to availability and all benefits may be withdrawn or altered at the absolute discretion of the Cunard World Club. Without limitation, we reserve the right to make exclusions or exceptions to the availability of benefits. Some benefits may not be available on voyages of 5 nights or less. Benefits are personal to you and not transferable. No cash alternative is available. No benefit may be claimed retrospectively, i.e. by claiming a benefit that you were entitled to claim but which you did not claim at the time when you were entitled to do so, claimed in respect of nights spent on a ship for inaugural and overnight events, as an invitee of a charterer of a Cunard ship or any voyage on which you have travelled on a reduced rate fare or as a concession (a list of concessionary types may be obtained from us on request). During World Voyages your benefits will be reset at the end of each segment, as defined by Cunard. We will invite you to one Cunard World Club Party and one Senior Officer’s Party, where applicable, during your time on board. On longer voyages (which are made up of multiple voyages) you will receive one set of benefits only. On back to back voyages we may for operational reasons need to restrict the number of invitations you receive, where applicable, to the Cunard World Club party and Senior Officer’s party to one during your time on board.

General

Queries relating to Cunard World Club membership should be addressed to:

Cunard Line UK
Cunard World Club (Diamond Tier Guests): 0344 338 8629
Cunard World Club: 0344 338 8655
ukworld.club@cunard.co.uk

Calls are charged at local rate plus your telephone company’s network access charge.

Cunard Line North America
1-800-7-CUNARD

Cunard Line Australia
1300 300 980

Cunard Line New Zealand
0800 400 838

Cunard Line Germany: 0049-40 41 533 555
Cunard Line Continental Europe: 0044-23 80 65 70 64

All on board Cunard World Club benefits will be the same regardless of where you reside. However for Cunard World Club members who live outside the UK, North America, Australia, New Zealand and Germany, we reserve the right not to send you all the information we send to members resident in these regions, e.g. promotional mailings and The Cunarder magazine. Brochures showing fares in your local currency may be obtained from your Cunard travel agent. We reserve the right to terminate the Cunard World Club or change these terms and conditions at any time without notice. Cunard will not be liable for refunds or for damages resulting from any changes to any aspect of the Cunard World Club or for damages resulting from failure to deliver any services forming part of the programme. You should review these terms and conditions periodically for changes by visiting our Cunard World Club page.

If you do have any disability or medical requirements, please let us know at the time of booking or as soon as the need is known. We will then send you a questionnaire, by email, to complete and return as well as a fact sheet containing some useful and essential information about your holiday.

If you have booked with a Travel Agent please contact them to request a questionnaire on your behalf. If you have booked direct, please call our Customer Contact Centre on 0344 338 8650 (local call charges apply)

We ask that you complete and return the questionnaire as soon as possible and ideally, no later than 14 days before departure; this is to ensure there is sufficient time to be able to contact you should we need to discuss any of the information that has been provided.

If you have a medical requirement only and there is less than 14 days to departure, please call our Medical team on 02380 655297 (calls charged at local rate) to discuss your requirements.

More information can be found at the following links: Wheelchair and mobility scooters, Passenger rights when travelling.

Whilst we can never guarantee the weather will be fine, we like you, always hope for the best.

To check what the weather will be at the destinations you sail to, please visit the Met Office (this is a third party website and we can not be held liable for the information provided on this page) which may be of assistance to you offering a week long forecast of temperature, weather and wind strength which may affect wave height.

To apply shareholder benefits to your booking please forward the following items to us by email, fax or postal mail. You will need to include the following details in your communication:

Your name
Booking reference
Ship
Sailing date
Provide proof of ownership of Carnival plc stock or securities to Carnival UK (dated within the last 3 months). Examples of proof of ownership that will be accepted include dividend stubs, proxy statements or nominee statements. Please be sure to redact or otherwise black out your brokerage account number and all unrelated information about other investments before emailing any documents. Carnival plc is NOT responsible for financial information that has not been blacked out or deleted on documentation you submit to us.
To ensure your security is not compromised you will be required to provide updated proof of shares prior to each cruise departure All information received is deleted/shredded once viewed. We therefore highly recommend guests submit copies rather than any original document, as original documents will NOT be returned.

If a Carnival share certificate issued by Equiniti is held, proof of shares will not be required. Simply email your reservation number, share certificate number and full name and address the shares are registered to, to shareholderbenefits@carnivalukgroup.com.

Sending information by Fax - 023 8065 7360

Applications can be sent by post for processing to:

Shareholder Benefits Team
Carnival UK
100 Harbour Parade
Southampton
Hampshire
SO15 1ST

Applications should be made no later than two weeks prior to departure.
Applications will not be accepted once on board the ship.

If you’ve booked a hotel stay through Cunard, we will do our best to pass on any medical or dietary requests you’ve already advised us of. If your request is more specific, it may be necessary to liaise with the hotel directly.

We hold an allocation of rooms at each hotel, and provide guest names at approximately 30 days prior to your stay (though this varies by hotel and could be later). For this reason, if you contact your hotel directly outside of 30 days, they may not hold details of your individual booking.

You can check details of your hotel reservation, in Voyage Personaliser 24 hours after you have made your hotel booking. If you have a query regarding the hotel details in Voyage Personaliser, please contact your travel agent or, if you booked directly with Cunard, call our Customer Contact Centre on 0344 338 8650 (local call charges apply).

Medical and Mobility requests

If you have already advised us of your requirements for you cruise, we will pass on the request(s) to the hotel at approximately 30 days prior to your stay (later for some hotels); but please be aware that not all requests can be guaranteed.

If you require an adapted/accessible room, we will request this from the hotel as soon as we are made aware. Please note that some hotels have a limited number of adapted/accessible rooms, so not all requests can be met.

Dietary Requirements

If you have already advised us of any dietary requirements for you cruise, we will pass on the request to the hotel at approximately 30 days prior to your stay (later for some hotels). Please note that we cannot guarantee that all dietary requests can be catered for during hotel stays.

Specific room request

If you prefer a room near a lift or a specific floor, we can take requests which will be passed onto the hotel at approximately 30 days prior to your stay (later for some hotels). Such requests cannot be guaranteed.

Celebrating special occasions

If you want something extra to help celebrate a special occasion, most hotels can offer little luxuries. You will need to request these directly with the hotel; which can either be done once you arrive, or from approximately 30 days prior to your stay.

If you are receiving an error message when inputting details into the Voyage Personaliser please check to see if you have booked via the Cunard office in the US. If your booking has been made via the US office then travel insurance details will not be required on your booking. We would advise you contact your travel agent via the US or the Cunard US office for further assistance.

If you have booked through the US and are having difficulties then please call 1-800-7-Cunard (1-800-728-6273)

On the Voyage Personaliser you will be required to complete Personal Details, Address, Passport, Insurance Details, Emergency Contact the fields to be entered for these sections are as per below:

Personal Details:
Telephone Number
Mobile Number
Email Address

Address:
Full Address including Post Code

Passport:
Middle Name
Date of Birth
Nationality
County of Residence
Country of Birth
Country of Issue
Passport number
Passport issue/ expiry dates

Insurance Details:
Insurance Company Name
Medical Emergency Company
Medical Emergency Company Telephone Number

Emergency Contact:
Contact Name Relationship
Full Address including Post Code
Country
Daytime Telephone
Evening Telephone

If you are receiving an error message when inputting your personal details, please check you have not entered alphanumeric symbols such as +, (, ). Please also ensure you have entered the correct format for your telephone number. This should be a standard eleven digit numerical number, e.g. 08954221111.

If you are experiencing further difficulties, please call our Customer Contact Centre on 0344 338 8650 (local charges apply).

If you have booked in the US, Australia, New Zealand or Germany we would advise you contact your travel agent or call Cunard via the numbers below:

US: 1-800-728-6273
AU/NZ: 13 24 41 (AU) and 0800 543 431 (NZ)
DE: +49 40 415 33 555

If you are receiving an error message when inputting your personal details page please check you have not entered alphanumeric symbols such as +, (, ). Please ensure you have entered the correct format for your telephone number. This should be a standard eleven digit numerical number: E.G: 08954221111.

If you are experiencing further difficulties please call please call our Customer Contact Centre on 0843 374 0000 (Calls cost 3p per minute plus your telephone company’s network access charge)

If you have booked in the US, Australia/New Zealand or Germany we would advise you contact your travel agent or call Cunard via the numbers below:

US: 1-800-728-6273
AU/NZ: 13 24 41 (AU) and 0800 543 431 (NZ)
DE: +49 40 415 33 555

Firstly, log in to the Voyage Personaliser

Select the Travel Documents Tab, then select Your Holiday Information.

If you would like to create an E-Brochure online simply tick the boxes you require, then select the "create E-Brochure" button. You will then be asked to re-confirm you option. For this function to work please allow your pop-ups to be turned on.

Please note that if you opt in to create your own E-Brochure, this information will be available for all guests on your booking. As such, all of these guests and yourself will no longer receive any additional details through the post.

Yes, cigarettes, and tobacco are available to purchase from most bar areas.

We stock the following range of tobacco brands across all ships, prices available on board*:

Golden Virginia (250gm)
Drum (250gm)
Amber Leaf (5x50gm)

*subject to availability

Cigarettes are available from the bars are as follows:

Marlboro Red
Marlboro Light
Benson & Hedges
Silk Cut
Superkings

All items are subject to availability and prices are subject to change.

We do not sell E-cigarettes on board.

IVA (VAT) is European tax legislation applicable when travelling within the EU.

Due to European VAT regulations Italian and Spanish IVA (VAT) tax is payable during your Mediterranean Fly Cruise.

The Italian and Spanish IVA (VAT) will be due in different circumstances, please read on for details.

Due to European VAT regulations, Italian IVA (VAT) at a rate of 22% is payable during your Mediterranean Fly Cruise when sailing from Civitavecchia to Civitavecchia. This is due to the ship not calling at a port outside of the EU during this period.

Due to European VAT regulations, Spanish IVA (VAT) at a rate of 10% is payable during your Mediterranean Fly Cruise when located in Spanish territorial waters, (i.e. during the times when we are entering and exiting Spanish ports as well as the time we are alongside in Spanish ports).

Information on when this tax is payable will be communicated to you prior to departure and will also be confirmed on board via the ships newspaper.

Prices displayed on board are exclusive of Italian and Spanish IVA and therefore an additional 22% / 10% will be added to the advertised price upon purchase. The IVA (VAT) will be itemised separately on your receipt.

Italian IVA (VAT) of 22% will be payable on the following on board items:

Goods purchased in the on board shops
Photo gallery
Products purchased in the spa (it does not apply, however, to treatments and services in the spa)
During the week where IVA will be charged you will be unable to purchase liquor and tobacco products to take home.

Spanish IVA (VAT) of 10% will be payable on the following on board items:

Bars
Restaurants – Select Dining Cover Charges
Room Service Menus During the week where IVA will be charged you will be unable to purchase liquor and tobacco products to take home.

Overlands are tours that generally operate during an active cruise, typically World Cruises. Participants will depart the ship in one port and return in another. The tours typically take place during sea days to ensure you get the most out of your tour and port days*.

Overlands are a great way to allow you the chance to see big "bucket list" sights not possible on regular tour itineraries.

Benefits:

Well planned, end to end itineraries
Expert guides to give the best local experience
Venture further afield with confidence
Carefully selected local operators, airlines and accommodations
See once in a lifetime sights while missing sea days, not ports **
Fully inclusive of flights, hotels, meals and refreshments **

How to Book

To view and book the overland tours available for your cruise please visit My Cunard.

Please note that when booking an overland tour with double accommodation, both guests will need to purchase a ticket on Voyage Personaliser, as the cost is per person, not per room.

Waitlist

If you have an overland that is on waitlist and it becomes available, you will be notified by email and have 72 hours to purchase the overland.

Important Visa Information

Please check the visa requirements for any overland tour you book as these may not be the same as the visa requirements for your World Cruise.

Cunard Line is pleased to recommended CIBT as our preferred visa service provider. CIBT are experts in visa and passport arrangements and can provide visas online www.uk.cibt.com/cunard or by phone 0207 620 6998.

Overlands are different to our Land Tours and Shore Excursions.

*Please note this is not always possible, depending on itinerary of the overland, it may take place during a port day.

**unless otherwise stated.

For guests in a group of 16 people* or more, we can offer a group booking promotion. The terms and conditions and benefits available will depend on the size of the group, therefore, for full details, please call our Customer Contact Centre please visit our website for contact details.

(* minimum group size to be 16 guests occupying lower berths)

Group bookings are combinable with Cunard Fare and Early Saver Fares but not combinable with Late Saver or Other Promotional Fares.

If you are experiencing further difficulties please call please call our Customer Contact Centre on 0344 338 8650 (local charges apply).

If you have booked in the US, Australia/New Zealand or Germany we would advise you contact your travel agent or call Cunard via the numbers below:

US: 1-800-728-6273
AU/NZ: 13 24 41 (AU) and 0800 543 431 (NZ)
DE: +49 40 415 33 555

All our Southampton cruise terminals are fully accessible for mobility scooters and wheelchair guests. They feature lifts, a dedicated check-in, accessible toilet facilities, and high level linked walkways. Wheelchair or arm assistance is provided during embarkation and disembarkation for guests with disabilities or guests with reduced mobility.

We would kindly request that you let us know as soon as possible, and at least 48 hours prior to embarkation, should you require assistance. Please note that assistance will start once you enter the terminal building and our mobility assistance team do not offer assistance with hand luggage, please ensure that your hand luggage is kept to a minimum and can be managed between the wheelchair user and their companion.

There are no restrictions when taking medication and sharps through in hand luggage at check-in at Southampton.

Requesting Wheelchair assistance

We would kindly request that you let us know in advance if you require assistance by completing a Mobility Questionnaire. Guests will be asked to wait in turn for assistance to embark and disembark the ship and given the number of requests made for assistance your allotted time may differ. Wheelchair assistance is only available in Southampton.

If you have not yet received a medical/disability questionnaire you can request this via our Customer Contact Centre on 0843 374 0111 (Calls cost 3p per minute plus your telephone company’s network access charge) or your travel agent.

If you book on one of our Mediterranean, Transatlantic or Exotic fly-cruises, economy class flights from/to the UK are included. The inclusive airport varies by cruise and departure date, you can find the latest fares and availability online, via your travel agent or by calling our Customer Contact Centre on 0344 338 8650 (local call charges apply). If you are flying on the day of embarkation or disembarkation, transfers to and from the ship will also be provided. Please note that infants are required to pay for flights unless otherwise stated. Full details will be provided at time of booking.

On our Transatlantic Crossings, our New York to Canada and New York to Caribbean cruises, we are pleased to offer inclusive regional flights to customers when booking the Cunard Fare.

Upgrading and tailoring your flights

Whichever fly-cruise holiday you book, we can tailor your flights to meet your needs. Many guests choose to upgrade to premium, business or first class on their preferred airline.

We can provide a quote for upgrades with other airlines or for our other fly-cruises from 11 months before departure, once airlines release their flight schedules.

We can also offer flights from a range of UK departure points. Just let us know your preferred departure point when making your booking. Please note that additional supplements may apply.

If you would like to extend your holiday we can also help. Whether you choose one of our City Stays, one of our Land Tours or just want some extra time to explore independently, we can help with arranging flights to fit in with your plans.

For a tailored quotation please contact your travel agent or call our Customer Contact Centre on 0344 338 8650 (local call charges apply).

Self Service

There are self service launderettes on board which are complimentary with washing machines, washing powder (you may bring your own personal washing powder if you wish), tumble dryers and ironing facilities which are available from around 7.30am until 9pm (subject to change).

Launderettes can be found in the following locations:

Queen Elizabeth & Queen Victoria - Decks 4, 5, 6, 7, 8
Queen Mary 2 - Decks 4, 5, 6, 8, 10, 11

Specialist cleaning services

Wet cleaning is a professional, aqueous cleaning process for sensitive and non-washable garments. The wet cleaning process was invented in 1991 by Kreussler & Co GmbH in cooperation with Miele. Wet cleaning avoids the use of chemical solvents. Environmental groups and the United States Environmental Protection Agency have indicated that such alternative ""wet cleaning"" methods are better for the environment than chemical solvents and proponents of wet cleaning state that these methods can be used without shrinking or otherwise damaging garments that typically require dry cleaning.

Typically, wet cleaning involves the use of a professional wet cleaning machine using water, biodegradable soaps and conditioners, and various types of pressing and re-shaping equipment that may be specialized for many different fabric and fibre types. The most important aspect of successful wet cleaning is experience and knowledge of different types of fabrics and proper ways to finish garments by operators

According to the Environmental Protection Agency (EPA), wet cleaning is the most environmentally sensitive professional method of garment cleaning. It does not use hazardous chemicals, it does not generate hazardous waste, nor does the process create air pollution and it reduces the potential for water and soil contamination. The specialized detergents and conditioner used in the wet clean process are milder than home laundry products.

You may bring beer, wine or spirits on board (subject to the age limit law of the Port of departure) to celebrate special occasions. However if it is consumed in any of the dining rooms, alternative restaurants or bars then each bottle will be subject to a corkage fee of $25 (fee subject to change). There is no corkage fee if it is consumed in your cabin. Wine and champagne gifts purchased via the Cunard Gift Collection are exempt from the corkage fee, please show your gift card to your waiter.

If you are taking a flight prior to your cruise, the amount of duty free you are able to purchase at the airport or on board the aircraft is determined by your destination and airline. We would recommend that liquids are packed in your hold luggage to comply with airport and airline restrictions.

For details of duty free limitations at destination airports please click here.

You are able to purchase duty free tobacco and take home liquor on board during qualifying itineraries.

Yes, you may plan your cruise to embark or disembark at ports that are not the published start and finish ports of the cruise itinerary. The full fare for the published cruise will still be due.

There is also the option of joining one of our World Cruises during the itinerary. World Cruises are broken down into sectors and you can choose to embark and disembark at a selection of ports that suit you.

There may be some ports of call where embarkation/disembarkation is not possible other than the advertised embark/disembark ports. Please speak contact our Customer Contact Centre on 0344 338 8650 (local call charges apply) regarding your requirements.

To make a booking on any cruise please visit our Find & Book page - if you wish to embark/disembark at a different port to the advertised embark/disembark please contact our Customer Contact Centre on 0344 338 8650 (local call charges apply), or speak with your preferred ABTA bonded travel agent.

Yes, it is possible to scatter ashes from our ships at sea. This is dependent on certain factors and requires approval from the Captain in advance of the start of your voyage.

In order for the scattering of ashes to take place, the ashes must be stored within a biodegradable container and the cremation certificate needs to be brought on board. The Captain or a Senior Officer will accompany you to an outside area, typically a lower deck and if requested they will say a prayer.

Flowers for the occasion can be purchased from the on board florist or brought on board from ashore as long as they are completely biodegradable. Once the scattering has taken place, the Captain will normally provide you with location details from the entry in ship's log.

In order to submit your request, please speak to your Customer Contact Centre prior to embarkation.

Once confirmed you will receive details via email / post. Times and dates may be restricted due to weather conditions and are finalised once on board. Scattering of ashes approval is always subject to change.

Please note that the ceremony is not formal or religious and there is no charge to arrange a scattering of ashes. The scattering of ashes cannot be performed on voyages of 5 nights duration or less. The scattering needs to be performed on a sea day and must be at least 12 nautical miles away from land.

Unfortunately, we are not permitted to scatter the ashes of pets.

If you are making a booking online you can pay either the deposit or full balance via credit / debit card at the time of booking.

We do also offer an auto charge payment option, where your final balance can be taken, automatically from the credit or debit card you used to pay your deposit. This option can be set up for you during the booking process.

Alternatively, you can visit our website where you can log in and pay your balance via our secure, online, payment facility. This facility is available 24/7 at balance.cunard.co.uk/logon, offering a quick and convenient way to pay.

If you are unable to pay your balance online please try clearing your browser's history and try again. If you are still unable to make a payment online, please call our Customer Contact Centre on 0344 338 8650 (locall call charges apply).

Travel Agent booking

If your booking has been made through one of our travel agent partners please contact them to settle the outstanding balance of your holiday.

Yes, we offer a "Behind The Scenes" tour to guests travelling on board.

There is currently one Behind the Scenes tour available per voyage (minimum duration of seven nights) for a maximum of 16 guests (subject to operational allowances). The tour lasts three hours and costs $120* per person. The tours are proving popular so do be sure to visit the Tours Office early in your voyage to secure your place.

*Prices are subject to change

Yes, depending on how far into your pregnancy you are. Please advise us at time of booking or as soon as you are aware that you are expecting a baby.

We regret that we cannot carry guests who have entered their 24^th week of pregnancy or beyond at any point in their cruise. All pregnant women are required to produce prior to travel a doctor’s or midwife’s letter on headed notepaper stating that mother and baby are in good health, fit to travel and the pregnancy is not high-risk.

The letter must also include the estimated date of delivery (EDD) calculated from both the Last Menstrual Period (LMP) and ultrasound (if performed).

Please send your letter to the Health Services Department either via email or post:

Email: medical@carnivalukgroup.com

Health Services Department
Carnival UK
Carnival House
100 Harbour Parade
Southampton
Hampshire
SO15 1ST

At most ports of call we operate a shuttle bus service, shuttle bus availability along with distances to the main towns/ destinations will be provided to you once you are on board.

Please note, any shuttle bus service provided is complimentary to those benefiting from Cunard Fare. Those guests booked on Early Saver, Late Saver and other promotional fares will be charged for using this service. The shuttle bus has a scanner that will scan your cruise card, this identifies whose on board account needs to be charged.

Charges - will be applied to your on board account which should be settled at the end of your voyage. The cost of the shuttle bus service at each port varies and you will advised of the cost at each port once on board, prices range from $4.00 - $8.00 per person per journey (prices are subject to change). Children under the age of 17 years of age will be charged at 50% of the adult rate. Infants under the age of two years will not be charged.

Should you experience any delay reaching the port of embarkation, please notify the cruise terminal on the appropriate number if you are sailing from Southampton:

Mayflower Cruise Terminal - 02830 656429 or 6431
Ocean Cruise Terminal - 023 8033 0730
City Cruise & QE2 Terminals - 07917 520099

You can find which terminal your cruise departs from on your E-Ticket.

If you are sailing from an overseas port please notify our Customer Contact Centre, please visit our website for contact details.

Please note, it may not be possible the ship to await your arrival, therefore please ensure you have plenty of time for your journey so that you arrive in time for your suggested embarkation time as stated on your E-Ticket.

Pre cruise information is sent to the lead guest booked on a Cunard Fare or Early Saver Fare should be received approximately 8/9 weeks prior to departure unless you have opted to create your own E-Brochure via My Cunard.

The booklet will be sent to the lead guests on the booking, as long as there is a complete address in the booking at the time of posting. A booklet can be requested to be sent to guest two, if the address is different.

Please note guests travelling on Late Saver Fares or other promotional fares will not receive the above via post: this can instead be viewed via My Cunard.

Yes, providing you were not aware that you were pregnant prior to booking and that you will be in your 24th week (or more) by the final date of your cruise. This would only apply to the pregnant guests booking. You will be required to supply written confirmation from your doctor or midwife of your estimated due date. This must be supplied on practice headed paper with a practice stamp. This should be sent to our medical team who will place a note on the booking. If you made your booking through a travel agent please contact them after sending the above to the following address. Please send your details to: Medical Department Carnival UK Carnival House 100 Harbour Parade Southampton Hants SO15 1ST or by fax: 023 8065 7374 or email: medical@carnivalukgroup.com

Yes, military benefits are applicable to UK citizens and those who have served in the US military.

We are pleased to offer on board spending money to:

retired and disabled veterans
serving military

for the following service divisions:

British Army
Royal Navy
Royal Air Force
Reserves
Royal Marines
Merchant Navy
Home Guard
US Military

Is combinable with Saver Fares, Friends & Family and NET rates.

Military Promotions are not combinable with partnership benefits, Tesco voucher bookings and friends and family promotions.

As of the 1st March 2018 Military Benefits can only be applied to a booking if you are registered with Defence Discount Service and have a Defence Privilege Card or if the guest has served in the US military.

If you are eligible to receive these benefits please call our Customer Contact Centre on 0344 338 86480 (calls cost 5p per minute plus your telephone company's network access charge) quoting 'HMS'.

This offer is available to Military guests who are members of the Defence Discount Service (the official MOD discount scheme) and have a Defence Privilege Card. This is a paid for membership, the cost for which is £4.99 for 5 years membership. The offer is available to those that are currently serving in the HM Armed Forces and those that have previously served within the HM Armed Forces. Guests will need to quote their Defence Privilege Card membership number for the Military Onboard Credit to be added to their booking.

In order to apply the Military Benefits you would need to supply your Defence Privilege Card Number to our Customer Contact Centre either directly or via your travel agent, either at the time of booking, or no later than 7 days before departure, along with the promotion code MLT. This will then be noted on your booking. You may also be asked to present your card at the check-in desk on the day of embarkation, so please make sure you have this with you when travelling.

The amount of on board spending money per person is applicable for the 1st and 2nd guests only and depends on the duration of the cruise:

2-6 nights - US$25 per person

7-13 nights - US$50 per person

14-21 nights - US$125 per person

22 nights+(including world cruise) - US$200 per person

Please note the latest this benefit can be applied is 7 days before departure and it is not possible to apply the Military benefit once you are on board.

Queen Elizabeth

Queens Grill / Princess Grill / Britannia Club Restaurants - Waiter service
Breakfast: (Port day) 7:30 - 9:00, (Sea day) 8:00 - 9:30 (Disembarkation day) 6:30 - 8:00. Breakfast is waiter service.
Lunch: (Sea / Port day) 12:30 - 14:00, (Embarkation day) 13:00 - 14:00
Dinner: 1830 - 2100

Britannia Restaurant - Waiter service
Breakfast: (Port day) 7:30 - 9:00, (Sea day) 8:00 - 9:30
Lunch: (Sea / Port day) 12:30 - 14:00
Dinner: 1st sitting from 18:00, 2nd sitting from 20:30

Steakhouse at The Verandah Restaurant - Waiter service
Lunch: (Sea days only) 12:30 - 13:30
Dinner: 18:30 - 21:00

Lido Restaurant (Buffet) -
Breakfast: (Continental) 4:00 - 6:30 sea days, 6:00 port days,
Breakfast: (Port days) 6:00 - 11:30, (Sea days) 6:30 - 11:30
Lunch: 11:30 - 15:00, (Embarkation days) 12:00 - 18:00
Afternoon snack: 15:00 - 18:00
Dinner: 18:00 - 23:00
Alternative dining concepts: 18:30 - 21:00
Late evening snack: 23:00 - 4:00

Lido Grill
Lunch: 10:30 - 18:00

Queen Victoria

Queens Grill / Princess Grill / Britannia Club Restaurants - Waiter service
Breakfast: (Port day) 7:30 - 9:00, (Sea day) 8:00 - 9:30 (Disembarkation day) 6:30- 8:00.
Lunch: (Sea / Port day) 12:30 - 14:00, (Embarkation day) 13:00 - 15:00
Dinner: 18:30 - 21:00

Britannia Restaurant - Waiter service
Breakfast: (Port day) 7:30 - 9:30, (Sea day) 8:00 - 9:30
Lunch: (Sea / Port day) 12:30 - 14:00,
Dinner: 1st sitting from 18:00, 2nd sitting from 20:30

Steakhouse at The Verandah Restaurant - Waiter service
Lunch: (Sea days only) 12:30 - 14:00
Dinner: 18:30 - 21:00

Lido Restaurant (Buffet)
Breakfast: (Continental) 4:00 - 6:30 sea days, 6:00 port days,
Breakfast: (Port days) 6:30 - 11:30, (Sea days) 6:30 - 11:30
Lunch: 11:30 - 15:00, (Embarkation days) 12:00 - 18:00
Afternoon snack: 15:00 - 18:00
Dinner: 18:00 - 23:00
Bistro dinner: 18:30 - 21:00
Italian Trattoria pizzeria buffet: 12:00 - 21:30
Late evening snack: 23:00 - 4:00

Lido Grill
Lunch: 10:30 - 18:00 (Embarkation days) 12:30 - 18:00

Queen Mary 2

Queens Grill / Princess Grill / Britannia Club Restaurants - Waiter service
Breakfast: (Port day) 7:30 - 9:00, (Sea day) 8:00 - 9:30 (Disembarkation day) 6:30 - 8:00.
Lunch: 12:00 - 13:30
Dinner: 18:30 - 21:00

Britannia Restaurant - Waiter service
Breakfast: (Port day) 7:30 - 9:30, (Sea day) 8:00 - 9:30
Lunch: (Sea / Port day) 12:00 - 13:30,
Dinner: 1st sitting from 1800, 2nd sitting from 20:30

Steakhouse at The Verandah Restaurant - Waiter service
Lunch: 12:00 - 13:30
Dinner: 18:30 - 21:00

Kings Court - Buffet

Kinds Court offers a variety of choice including:

Buffet Breakfast: (Continental) 0400 - 0630, (Port / Sea day) 0630 - 1130
Buffet Lunch: 1130 - 1500
Afternoon snack: 15:00 - 17:30
Buffet dinner: 17:30 - 22:00

The following are all Alternative Fine Dining held in the buffet of an evening with waiter service

Dinner - 19:00 - 21:00

La Piazza
Lotus
The Carvery

All times are subject to change with full details provided on board.

The E-Ticket is a ticket for both the voyage and any flight, scheduled or chartered, booked through Cunard.

No additional flight documentation is required. It is increasingly important when travelling abroad, especially to destinations outside of Europe, to travel with proof of return arrangements.

All guests should arrive at check-in with their E-Ticket documentation and their valid passport and any visas required to travel.

The E-Ticket is a ticket for both the voyage and any flight, scheduled or chartered, booked through Cunard. No additional flight documentation is required.

It is increasingly important when travelling abroad, especially to destinations outside of Europe, to travel with proof of return arrangements. All guests should arrive at check-in with their E-Ticket documentation and their valid passport and any visas required to travel.

You may find the following question useful; where can I find information about my flight?

If you are a British Citizen, a full passport is required for all cruises. All British Passports must be valid for travel and have at least six months validity after you return home at the end of your holiday. It is recommended that you have some blank pages in your passport for entry and exit stamps. All British Citizens require a full 10-year British Passport for all cruises. Children need their own passports. It is important that names and initials on the passport exactly match those on your tickets.

Please note that British Visitor Passports are no longer valid. British Subject passport holder requirements may differ so please check them before travelling.

If you are applying for a new passport, please leave adequate time to action your application. Please be aware that if you are applying for your first British Citizen passport, you may be required to attend interviews prior to the passport being issued. For this reason, we would advise all guests in this situation to allow a minimum of six weeks to obtain their passports.

For visa requirements you should check with your travel agent or our preferred visa supplier, CIBT, on 0207 620 6998, to ensure you have the correct documentation. You may find the following question useful - Will I need a visa?

For further information, please contact the Identity and Passport Service Adviceline on (+44) 0300 222 00 00 or visit the website at www.direct.gov.uk/passports or use the online contact form on https://eforms.homeoffice.gov.uk/outreach/Passport_Enquiries.ofml. Please note British Visitor Passports are no longer valid. British Subject* passport holder requirements may differ, please check them before travelling. At times it may be necessary for the ship’s staff to hold your passport for a short time to be able to complete immigration formalities on your behalf.

* British Subject passport holders are mostly people who were born in British India before 01/01/49 and did not become citizens of India, or who were citizens of Eire and British subjects before 01/01/49 and have made a claim to retain British Subject status.

Yes, there is a casino on board each Cunard ship.

Location

The Empire casino is situated midships on deck 2 of all Cunard ships

Age Limits

Only those over the age of 18 may use the casino facilities.

Opening Times

The casinos on board will only open when the ship is outside UK territorial waters which is generally 12 miles offshore (approximately 45 minutes after departure*), as long as the cruise has an overseas port such as:

Cobh - Republic of Ireland
Dublin - Republic of Ireland
St Peters Port - Channel Islands
Foreign country ports

On voyages that do not have overseas ports, i.e an itinerary with only UK territory ports of call (as below) we would be unable to open the casino because we would never be 12 miles outside UK territorial waters.

Belfast - Northern Ireland
Douglas - Isle of Man
Greencastle - Northern Ireland
Invergordon - Scotland
Kirkwall - Orkneys
Leith - Scotland
Lerwick - Shetland islands
Liverpool
Milford Haven - Wales
Stornoway - Outer Hebrides

Typical sea day hours are as follows:

Port day: (in accordance with the above)

Sea day: Slot machines 10am – close and tables 11am – close

Casinos will close at a time the Casino Manager deems appropriate.

*This can vary by distance and local regulations

Facilities

Most of the casino table games will be offered at from $3 - $25 minimum with the table maximums varying between $100 - $500. The slot machines cover a variety of denominations (including $5, $1, 25c, 5c and penny machines) and games such as reel slots, traditional video pokers and some of the latest developments in video slots.

On Queen Mary 2 there are 9 gaming tables (including Roulette, Blackjack, Three card poker, Heads up Texas Hold'em*) and around 55 slot machines.

On Queen Elizabeth, there are 5 gaming tables (including Roulette, Blackjack, Three Card Poker, Fun 21) and 46 slot machines.

On Queen Victoria, there are 5 gaming tables (including Roulette, Blackjack, Three Card Poker, Fun 21) and 44 slot machines.

Gaming lessons are generally available during the day.

*Please note this is not the regular Texas Hold'em table

Payment Options

Cash is accepted however no longer necessary in all Empire casinos. You can insert cash (notes) directly into any slot machine or use cash to purchase chips at any of the gaming tables.

If you prefer not to carry cash - all of our slots are now equipped with the state of the art slot master system allowing you to purchase credits and cash out your winnings directly to your cruise card. You can also purchase chips at the gaming tables using your cruise card by simply handing it to the dealer.

Please note a credit card must be registered at check-in or the front desk to use this service.

On board spending money may not be used for purchases relating to the casino.

Slot Machines

All Empire Casinos operate 'coinless' slot machines. To play you simply insert your cruise card or cash (notes). For more information please visit the Empire Casino on board.

Unused Casino Chips

Unused casino chips must be cashed in on board. If you accidentally forget to do this and take them home then please send them recorded delivery to:

Customer Services
Cunard Line
Carnival House
100 Harbour Parade
Southampton
SO15 1ST

Please note, once received, we will carry out investigations to ensure legitimacy with a view to refunding the value to you. This may take some time, therefore it is preferable to cash in any unused chips before disembarking.

Children are welcome to dine in any of the dining areas on board.

Meals are not provided in the children's facilities however snacks are provided in the playrooms.

Children’s Tea

The Lido restaurant provides a designated children's tea, with parental supervision required. Further details and menus will be available on board.

A child's menu is also available in the main dining rooms.

Children's tea parties take place at the following locations at the approximate times:

Queen Mary 2 - Chefs Galley 4:45pm to 5:30pm daily
Queen Victoria and Queen Elizabeth If there is a significant number of under 10 year olds, a children's tea buffet is held in the Lido from 5:00pm to 5:45pm daily. If there are only a few children on board, a formal set up is not offered however the food is always available in the Lido.

Full details will be supplied to you once on board.

Alternative Fine Dining

Children are more than welcome to dine in our Alternative Fine Dining Restaurants.

A children’s menu is not standard in these restaurants however please speak to the restaurant manager should your child have any special requirements.

Breast Feeding

As a family friendly organisation, we recognise the benefits of breast feeding to mothers and infants therefore breast feeding is welcome on board.

Baby / Infant Food

Please see question: Can you provide food for babies and infants?

Baby/Infant Equipment

For items such as bottle warmers, sterilisers and bed rails please see question: Can you provide baby/infant equipment?

Together with our preferred visa provider CIBT we are pleased to provide you a simple online solution to all your World Cruise visa requirements at www.cibtvisas.co.uk/pocruises.

The online portal will provide you with:

Detailed visa information specific to your cruise
Details of required documentation needed to support your applications
Application forms available for you to print out and send to CIBT

Please note the online portal will replace our previous postal information pack and this information applies to British passport holders who reside in the UK at the time of the application. Your visa requirements may differ if you do not hold a British Citizen passport, should this be the case, you can contact the relevant embassy or consulate for advice. Alternatively you can contact our recommended visa service CIBT on 0207 620 6487. Be sure to advise that you are travelling by sea, as your visa requirements may be different to the standard advice supplied for air travel.

Fines may be imposed if you travel without the correct documentation and it is important we point out that it is your responsibility to ensure you have the correct documents prior to travel or when in transit to the countries included in your itinerary. Failure to have the correct documents will result in denial of boarding or repatriation, in line with government regulations. Please be sure to check your itinerary and obtain the visas required for the specific countries you will be visiting during your cruise. Visas are required when embarking/ disembarking or staying on board.

Visa requirements for British Citizens in possession of a full British Citizen Passport

The below is correct at time of publishing and pertains to UK and Republic of Ireland (ROI) passport holders and should be used for guidance only. Please note, some "British Isles" passports issued in the Isle of Man or the Bailiwicks of Jersey or Guernsey, do not have the same visa exceptions as a full UK passport and guests holding either of these passports should check this with CIBT specifically for the countries they are visiting on their itinerary.

CIBT are experts in visa and passport arrangements and can provide visas online at www.uk.cibt.com/pocruises or by phone 0207 620 6487.

Any visa that is obtained on board are charged in dollars, this will be converted to Pounds Sterling (and charged at the conversion rate of the day) to your on board account.

Visa Information - Your Responsibilities

Please note that there may be a visa requirement for your cruise and it is the responsibility of each guest to ensure that they are in possession of all travel documents required for their itinerary. Guests who do not possess the proper documentation may be prevented from boarding their flight or ship or from entering a country. In some cases this may lead to large fines which you will be required to pay and/or immediate repatriation to your home country at your own expense. Please ensure you check your requirements carefully before you travel to avoid unnecessary expense and inconvenience. Please also ensure you read the Important Information below:

Important Information

When applying for your visa you must ensure that all guests' full names are exactly the same as they appear as in their passport. If there is any difference, you may be refused entry onto your flight/cruise.
Passport and visa requirements may change and vary by destination. We regret we cannot accept any liability if you are refused entry onto any flight, cruise or into any country, or otherwise suffer any difficulties or incur any costs as a result of not having the correct passport and/or any required visa(s).
It is your responsibility to ensure that you are in possession of all necessary travel and health documents before departure. You must pay all costs incurred in obtaining such documentation. Certain Port Authorities may require photo identification when you depart the ship during the cruise. We strongly suggest that you take photocopies of your passport information page with you in addition to but separately from your passport itself and that you carry the photocopy with you each time you depart the ship in order to minimise any inconvenience this may cause and to provide an official means of identification whilst ashore in case it is required or due to loss/theft of your passport.
The information is correct at time of publishing and is subject to change at any time. UK passport information applies to British Citizens, holders of another UK passport must check with the relevant authority. There is often a stipulation on having a minimum amount of validity left on your passport and a number of clear pages in order to gain entry, which can be up to a 6 month requirement. Again, please check with the relevant authority.
With the exception of Russia (St Petersburg), please note that if there is requirement to obtain a visa prior to travel for a particular country, and a guest chooses to not disembark the ship, then the guest is still required to obtain the necessary visa.

Schengen Visa - Non-European passport holders may require a Schengen Visa for entry into Continental Europe. The United Kingdom is not a Schengen State member*. British Citizen passport holders do not require a Schengen Visa. Please ensure you check your entry requirements for Europe prior to embarkation.

* Schengen State members are: Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain and Sweden.

For all other countries, please contact the relevant embassy for details.

Visas obtained on arrival:

Country	Approximate cost (where applicable)
Egypt	No charge
UAE	No charge

Visa application time scales

Visa time scales may be longer during periods such as Christmas and/or when embassies are closed. In addition, your own personal circumstances may affect timescales quoted. We recommend that you obtain your visa as early as possible.

Disclaimer

Visa and passport information can change so it is important that you recheck your passport and visa requirements no later than 3 weeks prior to your holiday departure. The information provided on this site was correct at the time of publishing and is subject to change at any time. It is your responsibility to travel with the correct travel documentation.

Country	Content
Australia	If your itinerary includes Australia, you will be required to obtain an e Visitor or Electronic Travel Authority (ETA). Whether you are staying on board, going ashore, in transit, embarking or disembarking. You must ensure your Australian visa is valid for your entry into Australia. Please note - the Australian Government require the majority of guests over the age of 75 years to partake in a medical before issuing any visa. Our recommended visa service, CIBT are unable to assist you in your application if you fall into this age group and you will therefore need to send your passport and medical reports directly to the Embassy.
Canada	British citizen passport holders who travel to Canada by AIR will need an Electronic Travel Authorization (eTA). Entry requirements for other methods of travel (land, sea) have not changed. If you are travelling by land or sea, you won’t need an eTA when you enter Canada, therefore this will not apply to our guests calling at Canada on one of our cruises. However, if you are joining in Canada and arriving by air you should visit the dedicated website (http://www.cic.gc.ca/english/visit/visas.asp) to check if an eTA will be required.
Cape Verde	If arriving by sea no visa is required for the visit to Cape Verde as the ship is classed as 'in transit'. If you are embarking/disembarking in Cape Verde you must obtain a visa prior to travel.
China	A 15 day free visa stay is available to all in transit guests (guests who sail in and out of Shanghai on the same vessel). Please note that restrictions apply: Guests have to participate in a tour (at least 2 people) organised by travel agencies that are legally registered in China. These can be ship organised tours or independent tour agencies. The ship will apply for the 15 day free visa stay for tours booked on-board. If you have booked an independent tour please ensure your travel agency applies on your behalf. Please note: guests are not allowed to leave the tour group (even to join another vehicle) and special approval will have to be obtained in case of an emergency. The visa free stay is valid for the duration of the tour(s) and you will have to leave Shanghai on the same day with the vessel. If you wish to go ashore independently in Shanghai a Chinese visa is required. Guests without a valid Chinese visa and without an organised tour booking will be detained on-board for the duration of our stay in China. Hong Kong Land Tours - Guests embarking or disembarking in Hong Kong after (or before proceeding with) an overland tour into China must apply for a Chinese tourist visa prior to arrival. Coastal guests who travel from Hong Kong to Shanghai only (starting their holiday in Hong Kong and finally disembarking in Shanghai) are required to obtain a Chinese visa and are not able to make use of any visa waivers. All guests must bring a photocopy of the photograph/personal details page of your passport. Please note: China has introduced the collection of fingerprints for those guests wishing to obtain a Chinese visa, therefore a visit to the Chinese Embassy is required when obtaining a Chinese visa. Those guests (of 51 different nationalities) starting their cruise or ending their cruise in Shanghai are entitled to make use of the 144 hour Chinese visa exemption but only if the following conditions are met: Your stay in China is within Shanghai city, Jiangsu province or Zhejiang province, and not exceeding 144 hours (6 Days). You either have an onward flight confirmation to a 3rd country (outside China) or a cruise ticket confirming that the next port of call is outside China Your arrival/departure is via one of the below mentioned entry/exit points and you are able to hand-over a copy of your onward travel arrangements to the Chinese Officials on arrival or the Ship staff when finally disembarking (Ship staff are required to present documentation 48 hours in advance to our Shanghai agents) Shanghai Pudong international airport Shanghai Hongqiao international airport Shanghai railway station Shanghai Wusongkou international cruise terminal Shanghai port international cruise terminal Nanjing Lukou international airport Hangzhou Xiaoshan international airport Remember that the 144 hours is from the moment you arrive in China to the moment you leave Chinese Territories. If you have any pre or post cruise hotel stays booked in China or your onward itinerary includes additional Chinese ports, you will need to make sure that your time shoreside, and on board does not take you over the 144 hour limit, if it does you will require a visa. Please note: If you are not staying in one of the above mentioned areas or not arriving/leaving from the mentioned exit/entry points you will need to obtain a Chinese visa. Also this exemption does not apply to guests travelling in and out of Shanghai on the same vessel. (In transit guests) as those guests will be able to make use of a 15 day free visa stay, but only when booked on an organised tour.
Dominican Republic	If entering Amber Cove by sea there are no visa requirements. If entering the Dominican Republic via air, a tourist card must be obtained.
Egypt	A Quick Stamp visa for Egypt will be issued upon the ship’s arrival in Egypt. Therefore you are not required to obtain an Egyptian visa in advance of your cruise. There is currently no charge for the Quick Stamp Egyptian visa.
India	Guests visiting India by ship are required to have a valid Indian visa, whether you intend to go ashore or remain on board the ship. India has introduced electronic visas (E-visas) which are now accepted at the ports visited by P&O Cruises. To obtain your E-visa, please visit https://indianvisaonline.gov.in/evisa/tvoa.html. Please bring a print out of your E-visa confirmation showing ‘GRANTED’ at check-in for immigration purposes. You will also be required to show the print out when attending immigration checks on arrival into India. Please ensure the information on your E-visa confirmation matches your passport information. Guests who arrive without a valid Indian visa will be denied boarding. Please note: P&O Cruises require all guests visiting India to obtain a visa in advance whether they intend to go ashore or remain on board the ship. This position has been taken to protect guests from any restrictions that are imposed by the Indian authorities, in the unlikely event of having to disembark the ship in India due to an emergency or for any other reason. An Indian tourist visa (sticker in passport) is also acceptable should you wish to obtain this instead, however the E-visa is easier to obtain and less expensive. Please be aware that visas will be processed by Indian Immigration officials on arrival into your first Indian port which may delay going ashore. Please allow time for this when planning your day.
New Zealand	From 1 October, International travellers, who are Visa Waiver nationals, may enter New Zealand without a visa after obtaining an approved New Zealand Electronic Travel Authority (NZeTA). Please note that all guests travelling with an NZeTA must present a print out of a successful NZeTA application at check in Obtaining NZeTA approval, for most travellers, will be simple and easy. To apply for your NZeTA, please follow this link to the NZeTA application website https://nzeta.immigration.govt.nz/.The cost of obtaining an NZeTA is currently NZ$12.00 (however this is subject to change at any time) and payable during the application using a credit or debit card. Approved NZeTA applications are valid for a period of two years or until the passport expires, whichever comes first, and multiple trips to New Zealand without the traveller having to reapply for another NZeTA. When applying for you NZeTA, a tourism levy of NZ$35 must also be paid which is valid for the same length of time as the NZeTA. Should you require assistance applying for your NZeTA, our preferred Visa provider, CIBT are available on 0207 620 6998.
Oman	Visa stamps for Oman are compulsory and will be issued upon the ship’s arrival by the local Port Authorities, whether you are staying on board or going ashore. There is currently no charge for the visa stamp.
South Africa	Although visas are not required please note that your passport should contain two blank passport pages for the South African entry and exit stamps. Prior to applying for visas for other countries, please ensure you have adequate blank pages to allow for these stamps. Should you have limited blank pages, P&O Cruises strongly suggest you obtain a replacement passport before applying for your visas. Parents travelling with children into or out of South Africa will be asked to show the child’s unabridged (full) birth certificate. Where only one parent is accompanying, parental or legal consent for the child to travel (e.g. an affidavit from the other parent, a court order or – if applicable – a death certificate) will be required. Further requirements for children travelling unaccompanied or with adults who are not their parents may apply, for more information; contact the South African High Commission or the South African Department of Home Affairs. Please see the question - What are the regulations for travelling to South Africa with children?
Sri Lanka	If you are starting or ending your holiday in Sri Lanka, an Electronic Travel Authorisation (ETA) must be obtained online (www.eta.gov.lk) prior to arrival/departure. A fee will apply if obtaining a Tourist ETA. If you are visiting Sri Lanka as part of your cruise itinerary (arriving and leaving Sri Lanka with the ship), you are required to obtain a Transit ETA online (www.eta.gov.lk). A Transit ETA is free of charge. Please note, the Transit ETA confirmation states that you may only transit and are not permitted to enter Sri Lanka. This is acceptable for cruise lines as you are classed as 'in transit' providing you enter and leave Sri Lanka with the ship. This will not restrict you in going ashore during the call. When completing your application, please note the following: "Port of Departure" is the previous port you are scheduled to visit prior to arrival in Sri Lanka "Final Destination" is the port where you will be ending your cruise "Vessel Number" is the cruise number "Address in Sri Lanka" is the ship name (if applying for a Transit ETA)
Russia	If you are planning to stay on board or if you are participating in an organised P&O Cruises shore experiences, we will arrange a group visa to cover you for the duration of your tour/time on board: If you intend to go ashore independently, a Russian visa is required. To apply for a Russian Tourist Visa, you must possess a visa support letter to accompany your application. All persons now applying for a Russian visa, with the exception of those under the age of 12, will now be required to attend one of two application centres to have their bio-metric data (fingerprints) captured as part of the visa application process. This is not optional; any person refusing to undergo this procedure will not be issued a visa. Bio-metric data will not be stored and subsequent applications for visas to this destination will unfortunately require the traveller to once again have to travel to have their fingerprint data captured. Edinburgh and London are the nominated locations of the two Visa Applications Centres where bio-metric data will be taken. There is no formal appointment system and applicants will be required to turn up on a first come first served basis. Russian Tourist visas can be obtained through the Russian embassy or through our recommended visa provider CIBT. To apply for your visa and / or support letter through CIBT please contact 0207 620 6487 or visit www.uk.cibt.com/pocruises.
Turkey	Cruise ship guests who are joining the ship in Turkey or are leaving the ship in Turkey to travel home are required to obtain an e-visa prior to travel. If you are visiting Turkey as part of your cruise itinerary but are not joining the ship in Turkey or disembarking to travel home, a visa is not required. To obtain an e-visa for Turkey please visit https://www.evisa.gov.tr/en/ for further information and the official channel for applying for the e-visa Guests of all nationalities are required to have at least 60 days validity on their passport from the day they enter Turkey.Guests who are either embarking or disembarking (beginning or ending) their cruise in Turkey and therefore require a visa, need to ensure their passports have at least 180 days validity otherwise the visa will not be issued.
United Arab Emirates	Transit Visa stamps for Dubai are compulsory and will be issued upon the ship’s arrival, whether you are staying on board or going ashore. You do not need to obtain these visas in advance of the cruise. If you are joining your cruise in the United Arab Emirates you may need to purchase a visa on arrival at the airport.
United States of America (and territories)	International travellers, who are nationals of Visa Waiver Program (VWP) countries, may enter the USA without a visa after completing an Electronic System for Travel Authorization (ESTA) – please see the instructions for how to apply at the end of this section. You may check to see if you are eligible for this programme by visiting https://esta.cbp.dhs.gov/esta/. Some of the conditions for entry into the VWP are listed below, however if you do not hold a full British Citizen passport or a passport from another country eligible for the VWP, your situation may be different and you should check to ensure you have the correct documentation for your holiday. Obtaining ESTA approval, for most travellers, will be simple and easy. To apply for your ESTA, please follow the link to the ESTA application website at https://esta.cbp.dhs.gov/esta. A third party, such as a relative or Travel Agent, is permitted to submit an ESTA application on behalf of a VWP traveller. The cost of obtaining an ESTA is currently USD$14.00, this is subject to change at any time. All payments must be made directly to the official Department of Homeland Security ESTA website above using a credit card or debit card. Please do not use any other website as they may charge you a higher fee for the same service. Please note a biometric passport is required when applying for an ESTA. Kindly present at check-in a copy of your ESTA confirmation as evidence for Immigration purposes. Please ensure the information on your ESTA confirmation matches your passport information. British Subject* passport holders are required to obtain a full US visa prior to travel. * These are mostly people who were born in British India before 01/01/49 and did not become citizens of India, or who were citizens of Eire and British subjects before 01/01/49 and have made a claim to retain British Subject

The following types of entertainment are offered on the majority of Cunard voyages:

Evening cabaret entertainers
A Classical musician
Production shows
The Royal Academy of Dramatic Arts Graduates offer plays, workshops and poetry readings on selected Transatlantic Crossings
Guest speakers covering a range of subjects including maritime history, military history and astronomy
Musical theatre
Gentleman dance hosts
A creative arts instructor
Bridge instructors
Nightclub on board all ships
Live music

More information.

What films are shown on board?

Which entertainment acts will be performing during my forthcoming cruise?

Please view our dedicated Guest Speakers page for an overview of the guest lecturers joining us on board.

Full details of who will be appearing during your voyage will be available once on board.

Entertainment is often increased throughout the World Voyages.

Most shows are repeated in the evening to give everyone the opportunity to see the acts on board.

All our Southampton cruise terminals are fully accessible for mobility scooter and wheelchair guests. They feature lifts, a dedicated check-in, accessible toilet facilities and high level linked walkways. Wheelchair or arm assistance is provided during embarkation and disembarkation for guests with disabilities or guests with reduced mobility.

We would kindly request that you let us know as soon as possible, and at least 48 hours prior to embarkation, should you require assistance. Please note that assisstamce will start once you enter the terminal building and our mobility assistance team do not offer assistance with hand luggage, please ensure that your hand luggage is kept to a minimum and can be managed between the wheelchair user and their companion.

There are no restrictions when taking medication and sharps through in hand luggage at check in at Southampton.

Requesting Wheelchair assistance

If you have not yet received a medical/disability questionnaire you can request this via our Customer Contact Centre on 0344 338 8650 (local call charges apply), or your travel agent.

Fully accessible staterooms are available on board all our ships.

Features of an accessible stateroom

All of our accessible staterooms feature wide doorways into the stateroom and bathroom, as well as sufficient floor space for wheelchair maneuverability. All accessible balcony staterooms feature ramped access to the balcony. The bathrooms in all accessible staterooms are wet room style shower rooms with a flush threshold into the stateroom and grab rails for shower and toilet as well as a pull down shower stool.

Mobility Scooters

Mobility scooter users must occupy an accessible stateroom or one of the selected grill suites listed below, subject to the dimensions and model of the scooter being suitable.

Should you wish to travel in a standard stateroom you are invited to bring a collapsible wheelchair as an alternative which will store safely in any stateroom on board our ships. Please note that guests bringing a collapsible wheelchair in a standard stateroom will be required to fold the wheelchair prior to entering and access to the en suite is via a step. If your stateroom has a bath with shower, you will need to step into the bath to use the shower.

If you will be bringing a wheelchair or mobility scooter it is essential that you provide us with the accurate dimensions on the accessibility and mobility questionnaire. If you have not received a questionnaire, please speak to a member of our Customer Contact Centre or contact your travel agent who will send you a questionnaire for you to complete.

Queen Victoria

Accessible staterooms - Please view the list for suitable staterooms for wheelchair and mobility scooters.

NON ACCESSIBLE STATEROOMS - Please view the list for suitable for part time wheelchair and mobility scooter users (Please note access to the en suite is via a step and a step is required to enter the bath/shower).

Queen Elizabeth

Accessible staterooms - Please view the list for suitable for wheelchair and mobility scooters.

NON ACCESSIBLE STATEROOMS - Please view the list for suitable for part time wheelchair and mobility scooter users. (Please note access to the en suite is via a step and a step is required to enter the bath/shower).

Queen Mary 2

Accessible staterooms - Please see the list for suitable for wheelchair and mobility scooters.

NON ADAPTED STATEROOMS - Please see the list for suitable for part time wheelchair and mobility scooter users. (Please note access to the en suite is via a step and a step is required to enter the bath/shower).

Reasons for this could be:

The booking was made within the last 24 hours.
Your cabin has not yet been allocated
The ‘Personal Details, Your Address and Your Passport' may not be fully completed.
The E-Ticket may not be available yet

E- Tickets are not prepared until 24 hours after a booking has been made and are available to print from My Cunard approximately five to six weeks prior to departure.

Should you be experiencing difficulties printing your E-Ticket and it is not due to the reasons listed above, please call our Customer Contact Centre (please visit our website for contact details), or your local Travel Agent.

Yes, you may cancel your booking at any time. If you have booked with a Travel Agent you must call them to discuss changes and cancellations. If you have booked direct, please call our Customer Contact Centre on 0344 338 8650 (local call charges apply).

A cancellation charge will apply, the amount of which is dependent on when you cancel your booking and the type of fare you are booked on.

Cunard Fare and Early Saver Fares:

Period before departure within which written notice of cancellation is received by Cunard Line	Cancellation charges (percentage of fare)
From the date of booking until 91 days before departure	Deposit
90 to 57 days	50%
56 to 42 days	60%
41 to 16 days	75%
15 to 6 days	90%
Less than 6 days before departure or failure to embark. For fly-cruises, departure day is the date of the flight departure.	100%

Late Saver, Saver and other promotional Fares:

Period before departure within which written notice of cancellation is received by Cunard Line	Cancellation charges (percentage of fare)
From the date of booking until departure, including failure to embark.	100%

Flights

Any amendment or cancellation made more than 61 days prior to departure will incur a charge of £20 per person.

Should you incur cancellation charges, you may be able to claim these back from your travel insurance company depending on your circumstances and your level of cover. Please check with your insurer for full details. You should always ensure that you have adequate travel insurance when you have made your booking so that you are covered for such eventualities.

Please speak to the Pursers Office once you are on board who will be able to check availability for you.

New York

If there is availability you will need to place your luggage outside your stateroom the night before disembarkation between 6.00pm and Midnight and attach your standard luggage labels.

Southampton

The luggage will be automatically transferred to the storage facility. Please ensure you remove all essential belongings before placing the bags outside your stateroom.

Cost

*Prices are subject to change.

Please note there are no restrictions on the size or weight of your luggage.

Scheduled flights

When you arrive at your destination you will need to pass through immigration, collect your luggage from Baggage Reclaim then proceed through to Arrivals. If you booked your flight through Cunard and are arriving on the day of sailing, or have booked a hotel stay through us, there will be a Cunard representative to meet you who will give you instructions for joining your coach transfer to the cruise terminal or hotel.

Before setting sail, you will be asked to attend an emergency evacuation drill. You will be asked to go to your muster point which will be notified to you in your cabin. Please ensure you bring your cruise card with you to the muster point as this will be scanned to account for your attendance at the emergency drill.

Once at your muster point, you will be advised on what you should do in the event of an emergency, and the sounds and signs you should be aware of.

Full details will be given to you once on board. Safety advice is also displayed on your in cabin television.

UK daily newspapers are not available on board however we do offer 'ships' newspaper which is compiled from a selection of news stories from around the world and UK.

The newspaper is available in a number of languages including, French, German, Spanish and Japanese. It is available from reception or can be delivered to your stateroom upon request.

UK daily and local newspapers are (generally) not available on board (with exception of the Grills Suites, subject ot availability on port days only). Some local and UK newspapers are available in the library (again subject to availability and in port only).

We do offer the 'ships' newspaper; Britain Today and Daily Mail which is compiled from a selection of news stories from around the world and UK and is received via satellite on a daily basis.

There are newspapers available in a number of languages including, French, German, Spanish, Japanese and several other languages and is delivered to each stateroom/suite on a daily basis in the language of the guest (if available). If the language is not available an English newspaper is delivered to the cabin. Multiple language papers are available on request. I.e German guests will receive a German language paper and on request an English one as well.

You can also keep up to date with the news via the internet (charges apply), please see the question "Can I access the internet on board?"

The links below are typical menus offered on board our ships and the below listed restaurants can be pre-booked via My Cunard or by calling our Customer Contact Centre (please visit our website for contact details). For examples of the menus please click on the appropriate links below.

Please note, these are examples only and the menus can change regularly. We cannot guarantee that any menu would be available on any particular cruise. The Verandah restaurant is available to book in advance via My Cunard.

Main Restaurants On All Ships

Britannia Restaurant Breakfast

Britannia Restaurant Lunch

Britannia Restaurant Dinner

Britannia Club Restaurant Breakfast

Britannia Club Restaurant Lunch

Britannia Club Restaurant Dinner

Princess & Queens Grills Lunch

Princess Grill Breakfast

Princess Grill Dinner (QE/QV)

Princess Grill Dinner (QM)

Queens Grill Breakfast

Queens Grill Dinner (QE/QV)

Queens Grill Dinner (QM)

Steakhouse at The Verandah

Following the success of the new menu 'Steakhouse at The Verandah' on board Queen Mary 2 in the summer of 2018, we're pleased to announce that this has now become a permanent feature on all three Cunard ships.

‘Steakhouse at The Verandah’ takes influence from both sides of the Atlantic, showcasing Prime USDA grain finished New York Strip steak, Maine lobster and Alaskan king crab, alongside dishes celebrating British provenance such as Scotch grass fed dry aged beef and Salt Marsh lamb rack. Offerings from farther afield such as renowned Wagyu Beef from Australia also feature.

Please see example menus below

Verandah Dinner menu*

Verandah Bar card*

Verandah Lunch menu*

The Lido Restaurant & Kings Court

These restaurants offer buffet dining throughout the day but transform in the evening to offer alternative dining options. The Lido Restaurant is available on Queen Elizabeth and Queen Victoria and Kings Court is available on Queen Mary 2.

Aztec* - Interpretations of Mexican classics

Bamboo* - Asian flavours

Coriander* - Indian Bistro

La Piazza* - Italian cuisine

Smokehouse* - American cuisine

The Golden Lion Pub

Food Menu (Lunch is only available on Queen Mary 2)

Manhattan Island is accessible from the Brooklyn Cruise Terminal via a train/subway. This can be found near the Cruise Terminal.

Trains that go there are the PATH trains (Port Authority Trans Hudson). The terminus for this service is the World Trade Centre station on the Lower West side of the island.

Other trains go to Grand Central and Penn station.

Taxis can also take guests there. The Brooklyn Bridge is very close to the terminal.

Costs of these transport methods will be advised upon arrival.

Please note: these are operated by third parties who have no affiliation with Cunard Line.

Scooter Policy

For safety reasons guests wishing to bring a mobility scooter (this includes the lightweight collapsible scooters e.g.such as brands like 'luggie', 'Monarch Mobie' and 'TGA') must be booked into an accessible cabin, or selected Suite/Mini Suite. This is to ensure there is sufficient space for the scooter to be stored safely while in the cabin, as well as ensuring the safety all guests and crew on board while the scooter is in use around the ship.

Mobility scooters must be declared at the time of booking, or as soon as the need is known, otherwise your scooter may be denied boarding.

Motorised wheelchairs and manual collapsible wheelchairs are not included within the definition for the term ‘mobility scooters’ and providing the dimensions are smaller than the width of the cabin door and they are easily collapsible, they can be accommodated within a standard cabin. Please note that we can only accept gel, dry cell or lithium-Ion battery operated mobility scooters/wheelchairs on-board

When departing Brooklyn Cruise terminal the Statue Of Liberty and Ellis Island will be on the starboard side (right) and if you look aft (back) you will see the Manhattan skyline.

When arriving into Brooklyn Cruise terminal the port side (left) of the ship will afford you views of the Statue Of Liberty and Ellis Island.

An unmissable viewing opportunity would be to be on the top deck to watch the ship's funnel pass under the Verrazano Narrows Bridge with 10m clearance.

Also, by being on the top deck, you will be able to take advantage of the panoramic views and therefore be able to see the scenery on both sides.

To book a Transatlantic Crossing please visit our Transatlantic page, speak to our Customer Contact Centre on 0345 355 0300 (local call charges apply) or speak to your travel agent.

Please note the views mentioned above are whilst the ship is underway. Views when the ship is alongside or manoeuvring may differ from those detailed above. All recommended viewing areas are subject to change due to weather, tidal conditions and operational factors.

Yes, however due to Data Protection we will require a signed written request from the guest seen on board before we can release this information to them. This can either be scanned in and forwarded as an email attachment to medical@carnivalukgroup.com or sent via post to our Health Services Department at the below address:

Health Services Department
Carnival UK
Carnival House
100 Harbour Parade
Southampton
Hampshire
SO15 1ST

If you have booked through an ABTA bonded travel agent who has ceased trading, you will not be able to transfer your booking to another travel agent and your booking will be generally taken over by Cunard directly. For agencies who are not ABTA affiliated, we will provide assistance on who to contact.

If you have any queries regarding the above, please call ourCustomer Contact Centre on 0344 338 8650 (local call charges apply) who will put you in contact with our Finance Department.

Guests will receive one booklet only, containing the shore excursions tailored to their booked itinerary and the pre-cruise information (same as in previous years) informing them of visas, vaccinations and health matters.

This will be posted to all Cunard Fare and Early Saver Fare passengers (unless they have opted to create their own eDocs) in early December.

Late Saver, other Promotional Fares, Friends & Family and Concessionary or any other discounted fare guests can download the booklet via My Cunard.

The contact number for the Customer Contact Centre is 0345 355 0300 (local call charges apply).

We are open:

Monday - Saturday: 8.30-18.00
Sunday: Closed

and can assist with various enquiries including:

Name changes
Diet requests
Luggage enquiries
Seats and Flight Seat Booker
Hotel package/transfer enquiries
Cancellations
General queries
Booking Shore Excursions
Making payments

If you are a Travel Agent please call 0344 338 8656.

You are welcome to utilise the in-cabin refrigeration unit in order to store your medication if you should wish to do so. Should there be insufficient space please contact our Health Services Department via email at medical@carnivalukgroup.com who will advise if this can be facilitated. During embarkation and disembarkation, we would recommend that any medication that needs to be kept at cool temperatures is stored in a freezer bag / box to ensure it is kept cool before being transferred to the fridge in your cabin/stateroom once on board.

We use a range of airlines for our fly-cruise holidays, which vary depending on your destination.

For our Transatlantic Crossings and Grand Voyages, the airlines we use vary depending on the destination, we use reputable carriers such as British Airways, Emirates and Qatar Airways. If you wish to tailor your flights, we can arrange for you to travel with your preferred airline, book a stop-over or upgrade your flight. Contact either your travel agent or call our Customer Contact Centre on 03453 550 300 (local call charges apply). Scheduled flight details and upgrades are available approximately 11 months prior to departure.

Once your flights are confirmed, you will be able to find your flight details via My Cunard.

Please note:

The flights you are allocated will depend upon availability at the time you make your cruise booking.
Occasionally airlines make changes to their schedules over which Cunard has no control, in which case an alternative flight may need to be provided.
Cunard has no control over which aircraft the airline uses, so the configuration and seat pitch can vary.
If your journey is made up of more than one flight sector, such as a regional UK flight to London to meet an international connection, it is unlikely that the same aircraft type will be used for the whole journey.

If these are of different value, the main reason is likely to be that on the morning of the final day of your cruise, your on board account would have been cleared by an automatic credit / debit card payment using the card details you supplied. Any purchases made after this payment has been taken will generate a second credit / debit card payment.

The other reason this may happen is that a 'pre authorisation' has been requested. These are likely to be for multiple payments.

Pre authorisations are processed on a daily basis and are completed to ensure your bank holds enough funds to clear your account. Your bank does not actually release any money and we do not actually ask for this to be paid to us.

However, should you have any concerns over this, please contact your Card Services Number which is on the back of your credit/debit card.

Please see some useful questions below regarding pre authorisations:

What is a Pre Authorisation?

A pre-authorisation is a temporary hold of a specific amount of the available balance on a credit or debit card that is provided upon check in and throughout your cruise. The pre-authorisation is not a charge and no funds have been debited from your account.

How much is a pre-authorisation & when is the card pre-authorised?

All credit or debit cards provided are pre-authorised on check in for £50.00 and then daily per your spend onboard.

Why is the credit card pre-authorised?

When you give us a credit/debit card, the pre-authorisation guarantees us that the funds are available to pay for any charges incurred.

Who is responsible for the pre-authorisation procedure?

Pre authorisations are processed through PXP’s payment gateway

When does the pre-authorisation get released from the card?

This varies dependent on your individual credit/debit card provider. Upon your check out, your onboard account and any extras will be charged to your card. This will appear on your debit / credit card statement within 3 working days. The final charge will automatically remove the pre authorisation, however, this can take up to 10 working days to clear from your account depending on your card provider.

Cunard is NOT charging your account card. A pre-authorisation is a hold of funds prior to payment. The pre-authorisation is not held by us, but is held on your card by your own issuing bank. A pre-authorisation can be held on your card for a minimum of 7-10 working days and should be released by your issuing bank automatically. If not you will need to contact your card issuing bank, as this is outside of Cunards control.

There are strict rules and guidelines that need to be followed before any unmanned aircraft or aerial drone can be flown or used in the vicinity of a port or near a cruise ship.

Various evaluations and risk assessments need to take place and as such we have made the decision that for the safety of all our guests, aerial drones are not permitted to be taken on board. This includes for use ashore at ports of call.

Yes, please advise at time of booking that you will be bringing a piece of electrical medical equipment with you on your cruise.

Should you require the use of your CPAP/BiPAP/Nebuliser during your flight, please call our Flights Department on 0345 355 0300 (Travel Agents please call 0344 338 8656) no later than 14 days prior to departure.

We recommend that CPAP/BiPAP/Nebulisers are carried in your hand luggage and not put in your holdall. Upon embarkation please notify reception so that an Electrical Officer can check your equipment is compatible with the ships electrical supply prior to sailing.

All guests taking electrical medical equipment on board will be required to take their own extension lead with them.

It is permissible to wear such items of clothing during the daytime, however please refer to dress codes for evening on-board.

It should also be noted that some countries may have rules against this sort of attire such as Barbados where it is illegal due to this matching the uniforms worn by security services.

Restriction to wear Camouflage Clothing

Barbados
St Kitts
Dominica
Grenada

No Restrictions to wear Camouflage clothing

Curacao
St Maarten

If you wish to cancel a shore experience please log in to your My Cunard and then select the ‘My Orders' tab. It is not possible to amend your shore experience.

If you wish to cancel once you are on board please visit the shore experience desk. Please be aware that a cancellation charge may apply.

Cancel Your Shore Experience booking

Once you have clicked onto the 'My Orders' tab you will then need to click on the ‘Cancel’ button for the shore experience you wish to cancel. If you select ‘NO’ you will stay on the same screen and your booking will still open. If you select ‘YES’ you will be taken back to the ‘My Orders' page and the shore experience will remain under this section but will show as cancelled.

You will receive a refund within 5-7 working days.

If you wish to cancel once you are on board, please speak to a member of the shore experiences team once on board. Please note a cancellation penalty may apply, exact amounts will be confirmed to you on board.

You will need to provide the detailed medical report and bill to your insurance company.

Should you require a replacement copy, please contact our Health Services Department who can supply you with this. We ask that you send in a signed written request from the patient seen, before we can release any medical information to you for your Insurers. This can either be scanned in and forwarded as an email attachment to medical@carnivalukgroup.com or posted to:

Health Services Department
Carnival UK
Carnival House
100 Harbour Parade
Southampton
Hampshire
SO15 1ST

If you have booked two voyages with two separate booking references you will receive one set of benefits during your first voyage and one set of benefits during your second voyage.

If you have booked a Logical voyage, which is when you book two or more separate voyages, as detailed in our latest brochure, under one booking reference you will receive one set of benefits for the duration of your voyages.

There may be occasions where two or more sets of benefits are given during your voyage, this is dependent on the duration of your voyage and the Ports that you visit during your voyage.

Please contact the World Club for further details on:

Cunard World Club (Diamond Tier Guests): 0344 338 8629
Cunard World Club: 0344 338 8655

We will monitor the situation regarding any affected outbound flights and will contact you or your travel agent (if you have booked via one) with advice on what you should do, or with alternative arrangements.

If you travel agent is closed due to holiday periods etc, then we will contact you directly.

We will do our best to make it possible for you to join your cruise.

If you have booked flights with your travel agent, this will be dealt with by the travel agency and you should contact them directly.

If you are travelling to Southampton, then you should check your route and ensure you have plenty of time to arrive at the terminal for embarkation.

If you are expecting to arrive at a Southampton terminal late, please contact 02380 65 64 29 or 02380 65 64 31.

When a membership number is not given at time of booking our booking system will try and ensure that the new voyage you are booking is linked to your existing membership record, however should any of the details entered into your future booking not match what we currently hold on record for you, e.g. name, date of birth and/or address, then a new membership number will be created for you. This will result in incorrect membership details and may result in the incorrect benefits being received on board. To ensure you receive your correct benefits on board and credits to your record upon completion, please quote your membership number at the time of booking. If you do notice that you have two or more membership numbers please contact our Customer Contact Centre on 0344 338 8650 (local call charges apply).

The majority of hotel stays booked through Cunard Line include breakfast.

Hotels in New York are available on both Bed and Breakfast basis and as room only options, except for the Flagship Collection, which includes breakfast. All our Flagship Collection hotels include breakfast as well as private transfers between the airport, hotel and port.

If your booking includes an overnight stay in a hotel due to the arrival time of your flight (either before or after your cruise which you did not book yourself), breakfast will be included where available.

Please visit My Cunard for details of your hotel booking.

If booked via an agent and there is no address in the booking as of 56 days prior to departure date for UK passengers and for passengers living in Hamburg, U.S and Australia at approximately 84 days prior to departure, the pre-cruise mailing will be posted to the agent. The passenger should follow this up with their agent.

If booked direct and there is no address in the booking, the pre cruise mailing will be still be issued but without an address.

If this situation ever arises then please check with the Documentation Team if the documentation has been returned to us, as we can then re-send this to the guest. Instead of requesting a new one.

If the customer address is incorrect, we will correct and send another pre-cruise mailing if the customer would like one.

There are no weight restrictions on the upper pullmans, however there is a weight restriction on the bunk ladder of 130 kg which is approximately 20 Stone.

The upper pullmans are "shock tested" to approximately 300 kg.

Any passenger can sleep in a upper pullman, please bear in mind the bed is elevated therefore a lower berth/cot may be suitable for children/babies.

You will be unable to have a Queen bed configuration in the cabin if any of the upper pullmans are in use.

Our chefs can prepare a variety of gluten free meals and the Main Restaurants have Gluten Free meals denoted by the GF symbol to enable guests to make an informed choice without having to pre-order. However, guests can make a request via the maitre d' if you do not find anything suitable from the choices highlighted.

Gluten/wheat free bread, rolls, separate sauces, gravies, crackers, cereals, pasta, biscuits, wine and beer are also available and Gluten/wheat free choices are available for afternoon tea and room service on request. At the buffets, there is also a dedicated section for dietary products including gluten free items, for guests to help themselves to at Breakfast, Lunch and Dinner.

Should you wish to request a gluten free diet, please call our Customer Contact Centre on 0344 338 8650 (local call charges apply), or your local Travel Agent with your booking reference and cruise details.

All visas and general visa queries are handled by our recommended visa service - CIBT.

If you are enquiring about your visa requirements for your 2018 World Cruise, please visit our online portal where you can download a visa information pack specific to your cruise.

Alternatively you may contact our preferred visa partner, CIBT directly on 0207 620 6998.

Please identify yourself as a Cunard guest to ensure you are provided with the correct visa information and discounted rates.

In light of current restrictions, and the evolving situation we find ourselves in, we have currently paused sending pre-voyage booklets to all our guests globally. Rest assured, all information that can be found in the booklet can also be found on My Cunard, including shore experiences, e-tickets and luggage labels. We look forward to welcoming you on board soon.

Cunard and Early Saver Fares will be sent a pre-voyage mailing by post, although passengers can opt for e-docs.

Saver and other promotional fares (including F&F, Special Fare Quotes & Nett rates) will always be e-docs.

The shore excursions brochure can be accessed from My Cunard within the 'Your Holiday Information' section approximately 6 months prior to departure. Here you are able to select the areas of interest in order to create a personalised brochure that you are able to then print. Alternatively, a shore excursion brochure will be sent to you approximately 8 weeks prior to cruise departure.

Accessible cabins can only be booked by guests who have a requirement for the adapted facilities. For example, this may be a need for a walk in shower and grab rails in the bathroom, or larger floor space to manoeuvre a wheelchair or safely store a mobility scooter.

If accessible cabins are available within 21 days of a departure, they can be offered for general sale and available for all guests to book.

The Cunard Wine Academy is an all sensory experience of food and wine pairings, tastings and producer master classes. The unparalleled expertise of the sommeliers combined with an approachable style make the wine tasting courses both highly enjoyable and informative for those with no previous experience to the serious wine aficionado.

The Academy runs a variety of courses and each programme is bespoke to each cruise. Examples are:

Lunch and Learn: Expert sommeliers from the Queens Grill guide guests through a chosen topic as they tuck in to a delicious four course lunch at the fine dining restaurant, The Verandah.
Tutored Tastings: The Chief Sommelier and his team, guide guests through a range of wines while educating them on a chosen topic, from the world's major wine regions, grape types and styles.
Fine Wine Seminars: Experts from the Queens Grill use state-of-the art-visual equipment and Riedel Glassware to showcase a minimum of 8 wines from the wine list and around the world accompanied by small dishes to complement the wines. Spaces are limited to 10 guests.
Wine Master Classes: Leading wine experts and producers host tutored tastings and dinners on everything from wine to Sake. This year masterclasses will be held with George Sandeman - Sandeman Port, Beatriz Cabral de Almeida - Chief Wine Maker of Quinta dos Carvalhais, Zoe Warrington - Magill Estate Ambassador of Penfolds, Miho Komatsu - Global Brand Manager of Akashi-Tai Sake and Alvi Van De Merwe - Partner and Winemakder of Alvi's Drift.

We require a questionnaire to be completed for each cruise you travel on to ensure that we have the most accurate and up to date information, we understand circumstances can change therefore it is important for this to be completed.

If you have not yet received an accessibility and medical questionnaire you can request this via our Customer Contact Centre on 0344 338 8650 (local call charges apply), or your travel agent.

Any guest who has a requirement for the facilities is welcome to book an accessible cabin. Examples of this could be a wet room with no steps or a larger floor space to store a mobility scooter or manoeuvre in a wheelchair.

Guests who do not require the use of the facilities should not book an accessible cabin.

If a guest books into an accessible cabin without a need for any of the adapted facilities, we reserve the right to request that the guest moves. This may be at additional cost if moved to a cabin in a higher category.

If you have paid for an upgrade, you can request another pre cruise booklet (if eligible to receive a booklet) to be sent, which will contain the luggage labels with the new cabin number.

If you have received a complimentary upgrade, you will not be able to request new luggage labels; however, you will be able to print new labels from My Cunard.

All luggage must display another form of identification in case of any damaged or missing labels. Any luggage not labelled will not be placed on the conveyor belt.

IVA (VAT) is European tax legislation applicable when travelling within the EU.

Due to European VAT regulations Italian and Spanish IVA (VAT) tax is payable during your Mediterranean Fly Cruise.

The Italian and Spanish IVA (VAT) will be due in different circumstances, please read on for details.

Information on when this tax is payable will be communicated to you prior to departure and will also be confirmed on board via the ships newspaper.

Italian IVA (VAT) of 22% will be payable on the following on board items:

Goods purchased in the on board shops
Photo gallery
Products purchased in the spa (it does not apply, however, to treatments and services in the spa)
During the week where IVA will be charged you will be unable to purchase liquor and tobacco products to take home.

Spanish IVA (VAT) of 10% will be payable on the following on board items:

Bars
Restaurants – Select Dining Cover Charges
Room Service Menus During the week where IVA will be charged you will be unable to purchase liquor and tobacco products to take home.

A Guest Relations Representative will be allocated your case who will carry out any investigations necessary and respond to you as soon as possible. Our preferred method of communication is telephone so please ensure you include your telephone number in any correspondence you send to us.

We are members of ABTA and adhere to their code of conduct, code 5B refers to our commitment when communicating with clients, further details are below:

Code 5B
Members shall deal with all correspondence with Clients as promptly as possible and, in any event, within the following time limits:

(i) an acknowledgement shall be sent no later than 14 days from the date of receipt of correspondence and

(ii) a detailed reply, or a reply containing a detailed explanation for any delay, shall be sent no later than 28 days from the date of receipt of correspondence.

On some of our fly cruise holidays we offer an air credit to guests booking the Cunard Fare who want to arrange their own flights. The amount of credit is dependent on holiday type and varies by cruise. When you book your holiday, select the 'Cruise Only' option and any applicable air credit will be deducted from your fare. Please note that air credits only apply to the first two guests in each cabin.

Air credits are not available when you book an Early Saver or Late Saver fare.

Please note that if you select the Cruise Only option, you will need to arrange your own transfers to/from the ship.

To book a Cunard holiday please visit, call our Customer Contact Centre on 0843 374 0000 (Calls cost 3p per minute plus your telephone company's network access charge) or your travel agent.

During World Cruises and Transatlantic crossings, clocks are adjusted where necessary, so that when arriving into a new country with a different time zone, the last clocks will have been adjusted accordingly (ahead or behind of UK time).

An example of this would be when travelling into New York clocks will be adjusted by 5 hours behind the UK, or vice versa during the sea days to New York.

You will be notified of the time changes in the The Daily Programme the on board news paper.

E-tickets become available to download on My Cunard approximately 45 days prior to departure.

Your E-Tickets will only be available once a cabin has been allocated. If you have booked on an Early Saver, Late Saver or any other promotional fare, your cabin can be allocated at any time. Once the cabin has been allocated an email will be sent to all passengers with an email address on the booking to inform you that your E-Ticket is available to download.

What is the latest date I can print my E-Ticket?

1 day before departure, as long as your personal details have been completed and your cabin has been allocated (a cabin would have typically been allocated by this point).

A pre cruise information booklet which contains luggage labels is posted approximately 8-9 weeks prior to departure* and E-Tickets are available to print from My Cunard at approximately 40 days prior to departure. E-Tickets will become available to print once your personal immigration details have been completed and your cabin number has been assigned.

*Pre cruise information booklets are posted to Cunard Fare and Early Saver Fare bookings only.

If you have opted to access your pre cruise information electronically either by selecting to download your holiday information via My Cunard or by booking a Saver or other promotional fare then you will not receive your pre cruise information via post, you can print this information, along with your E-Tickets and luggage labels from My Cunard as per the terms and conditions of the fare.

If you have any questions please call our Customer Contact Centre on 0344 338 8650 (local call charges apply).

From your waiters and stateroom stewards to the many more people supporting behind the scenes, every Cunard crew member puts their heart and skill into ensuring you experience Cunard's legendary White Star Service.

To ensure crew in these areas are rewarded for the service they provide to you, and to eliminate the need for tipping, a hotel and dining service charge is added to your on board account and every dollar collected goes directly to the crew members. There is no administrative fee. Of course, should you wish to individually reward any other crew member who has made your time on board particularly memorable, please feel welcome to do so.

Casino personnel do not share in the hotel and dining service charge as not all guests use their services. For all bar, wine and salon services, a charge is automatically added to your on board account for each purchase, which is shared amongst the crew in these teams.

How are these charges calculated?

Hotel and dining service charge

Amounts vary by stateroom category as follows:

Queens and Princess Grill Suites $13.50 per person per night
Britannia Staterooms $11.50 per person per night

For bar, wine and salon services

A 15% charge is automatically added to your on board account for each purchase

World Cruise

On occasion, promotions are available on World Cruise fares which include complimentary hotel and dining service charges, however this will be notified to you at time of booking.

Pre payment of the hotel and dining service charge

It is not possible to pre pay this charge prior to boarding the ship, however should you wish, you may pre purchase on board spending money which can be used to cover the cost hotel and dining service charge, bar, wine and salon services charges added to your on board account and other costs you may incur on board.

Naturally, you are free to tip any member of the crew over and above these amounts at your discretion.

All of our 3/4 berths are in the form of a sofa bed or an upper pullman. Please see below for which cabins have sofa beds:

Queen Elizabeth

Queen Grills*- Q1 | Q2 | Q3 | Q4 | Q5 | Q6 grades
Princess Grills*- P1 | P2 grades
Club Balcony*- A2
Balcony*- BA | BB | BC | BE | BF grades

Queen Victoria

Queen Grills*- Q1 | Q2 | Q3 | Q4 | Q5 | Q6 grades
Princess Grills*- P1 | P2 grades
Balcony*- BA | BB | BC | BD | BE | BF grades

Queen Mary 2

Queen Grills*- Q1 | Q2 | Q3 | Q4 | Q5 | Q6 grades
Princess Grills*- P1 | P2 grades
Balcony*- BV | BY | BZ | DB | DC grades

*Selected cabins on these grades do not have sofa beds, please check the deck plan "notes" for further information.

You are more than welcome to bring a carer or personal assistant on-board, the applicable fare would apply when booking.

Please be aware that crew are unable to assist with day to day tasks such as personal care and daily living, including movement around the ship. Therefore if this level of care is required guests must travel with a companion who can assist. (The only exception to this is would be pushing a guest to a public toilet under EU Regulations).

Our shops on board Queen Mary 2 and Queen Victoria are managed by Harding Retail. You may contact them via email or write to:

Harding Retail
Unit D12 and D13 Avonmouth Way
Avonmouth
Bristol
BS11 8DD

Email: Customer.Services@Hardingretail.com

Alternatively, you may call them on 0117 982 5961 Monday-Friday.

Please see Harding Retail Returns Policy for further details

If you have already contacted Harding Retail but have been unable to resolve the issue please write to our Customer Services department at:

Customer Services
Cunard Line
Carnival House
100 Harbour Parade
Southampton
SO15 1ST

Our shops on board Queen Elizabeth are managed by Dufry. You may contact them via email or write to:

Email: customerservices.uk@wdfg.com

Telephone: +44 (0)1784 475509 (during office hours).

Postal Address: World Duty Free Group, Customer Support Team, Runnymede Warehouse, Windsor Road, Egham, Surrey, TW20 0AE UK.

The safety and security of our ships is paramount and, as such, you are prohibited from carrying certain items onto our vessels. Security screening of you and your baggage will be conducted each time you board the ship and if you are found in possession of any of these items they may be permanently confiscated. This list is not exhaustive and any other items may be refused at the discretion of either the Port or Ship security staff.

The following items (this is not an exhaustive list) will not be permitting on-board:

Any illegal narcotics/drugs including synthetic and designer drugs
Medical marijuana (including CBD oil)
All firearms including replicas, imitations and their components
Air, BB or pellet pistols or rifles
Any other projectile-weapon (e.g., paint ball guns)
All ammunition
All explosives, including imitation explosives and devices
Electric streamers
Fireworks, flares, pyrotechnics
Sharp pointed weapons including throwing stars
Knives with a blade longer than 2.75 inches / 7cm, any blade length that is prohibited by local laws/regulation and all concealed bladed weapons such as belt buckle knives, cane and umbrella knives/swords, pen knives, credit card knives, etc
Open razors or scissors with a blade longer than 2.75 inches / 7cm
Skean Dhus or Kirpans
Spears or spear guns
Crossbows, crossbow bolts and long bow arrows
Blunt weapons including knuckle dusters, brass knuckles, clubs, coshes, batons, flails or nunchaku
Items containing incapacitating substances (e.g. gas guns, tear gas sprays, mace, phosphorus, acid and other dangerous chemicals that could be used to maim or disable)
Flammable substances and hazardous chemicals
Any other item made, adapted or intended for use as an offensive weapon
Stun devices
Items not supplied by the Company containing any kind of heating element, such as but not limited to: immersion heaters, heating blankets, clothes irons, water heaters, coffee machines with heating / hot plates, etc.
Any remotely controlled or autonomously flying devices, toys or drones
Self-balancing hover boards, air wheels, scooters, or Segways
Compressed gas tanks, bottles, cylinders including dive tanks, propane tanks and aerosol cans
Emergency Position Indicating Radio Beacons (EPIRB), ham radios, communication scanners, hand-held radios, wide-band receivers, satellite phones, transformers, lasers and laser pointers
Inflatables – with the exception of children’s swimming aids
Medical gas bottles are allowed in connection with a certified medical condition but cannot be packed in baggage. Oxygen cylinders must be delivered to the pursers’ office and stored in a designated safe area
Any items or amounts of currency prohibited by customs regulations
Balloons - As part of our Ocean's Alive programme and our continued commitment to do everything we can to help protect our environment and wild/marine life, we no longer use or allow balloons of any kind on board Carnival UK ships

All guests taking electrical medical or mobility equipment onboard will be required to take their own extension lead with them and are not permitted onboard unless being used with essential equipment (e.g. CPAP and nebuliser machines or aid to mobility). Extension leads will be checked for electrical safety prior to sailing.

Surge protected extension leads are not accepted in any circumstances as they interfere with the ship's electrical distribution.

For the safety, comfort and enjoyment of our guests, smoking (including Electronic alternatives) is not permitted in staterooms, on stateroom balconies or in public rooms. You will find designated areas of the open deck on each ship where smoking is permitted, these will be clearly signposted on board and listed in the Daily Programme.

The only exception to this is Churchill's Cigar Lounge, which is reserved for cigar and pipe smokers.

This policy is designed through direct feedback from our guests and is for the safety and comfort of all guests. This means that all will be able to enjoy the use of all areas of the ship and their private balconies without the effect of drifting smoke.

Safety Information

All smoking areas will be sign posted as designated smoking areas. It is prohibited to throw cigarette ends or flick ash over the ship’s side because they can be drawn back into the ship and cause a fire hazard. Please use the receptacles and ashtrays provided and ensure that smoking materials are fully extinguished.

Electronic Cigarettes.

For information regarding electronic cigarettes, please see the question "Do you allow the use of electronic cigarettes in non smoking areas on your ships?"

All public spaces are designated as non smoking within the ship, with the exception of designated smoking areas. On the open decks, designated areas will be clearly signposted and noted in the Daily Programme.

All restaurants are non-smoking, and this includes outdoor dining alternatives. Smoking is not permitted in your stateroom/suite or on your balcony.

Churchill’s is a lounge dedicated to cigar and pipe smokers all day.

Electronic cigarettes and vaporising devices, including those which do not emit smoke/vapour, are permitted in designated smoking areas only.

Travelling to the United Arab Emirates

Please note that the use and possession of electronic cigarettes is illegal in the United Arab Emirates. If you are arriving and/or leaving the country by plane, please be advised that any electronic cigarettes will be confiscated at the airport and you may face a penalty. If you are visiting any UAE ports as part of your cruise, please do not take electronic cigarettes ashore.

Shore excursions will be available to book on My Cunard from approximately six months prior to departure.

Shore excursions are available to pre-book online up until three days prior to sailing. Within three days of sailing, you will be able to join a waitlist for your chosen excursions. Alternatively you may book on board, although waitlist requests will take precedence over on board booking requests.

When a membership number is not given at the time of booking, our booking system will try and ensure that the new voyage you are booking is linked to your existing membership record, however should any of the details entered into your future booking not match what we currently hold on record for you, e.g. name, date of birth and/or address, then a new membership number will be created for you. This will result in incorrect membership details and may result in the incorrect benefits being received on board.

To ensure you receive your correct benefits on board and credits to your record upon completion please quote your membership number at the time of booking. If you do notice that you have two or more membership numbers please call our CustomerContact Centre on 0344 338 8650 (local call charges apply).

Only folding bicycles or bicycles that can be disassembled are permitted on board (for shore use only) and must be stored in your stateroom ensuring that it does not hinder the opening arc of the door so that access can be gained in an emergency situation. Please be advised that you will be responsible for transporting your bicycle on and off the ship.

Please also note that we cannot allocate wheelchair accessible accommodation to guests bringing bicycles on board.

If you have a flight booked, please check with your air carrier as some may not accept bicycles on board the aircraft. There is no facility to hire bicycles onboard our ships however there may be shore excursions involving cycling depending on the itinerary.

Please note, the above policy also applies to Tandem and Medical Tandem bicycles.

Working out which side of the ship gets more sun depends on your itinerary and the direction you are sailing in.

The sun rises in the east and sets in the west, therefore if you are sailing south you will get more morning sunshine (weather permitting) on the port side of the ship.

It is likely that both sides of the ship will have an equal amount of sunshine however this will be, for example, port side on the way out and starboard side on the way home ... or vice versa.

Queen Mary Transatlantic Cruises

If you are an in-transit guest (sailing from Southampton to New York and back to Southampton) and visiting New York as a port of call.

A selection of shore excursions will be available to book via My Cunard prior to sailing.

If you are embarking or disembarking in New York.

We are unable to offer the facility to book shore excursions via My Cunard in New York for embarking and disembarking guests. This is due to the logistics and the requirements of the tour departure times versus the flight arrivals/departures and embarkation/disembarkation times.

Visiting New York as a port of call.

A selection of shore excursions will be available to book via My Cunard prior to sailing.

Yes, the daily programme is issued in English as standard however our French, German and Spanish guests will automatically receive this in their home language.

Please note you are unable to place a personal message in the daily programme.

Standard Pillows

All cabins, except suites are supplied with two pillows per person, which are of a hollow fibre construction.

Alternative Pillows

There are nine pillows on offer to Cunard guests in Queens Grill, Princess Grill and Britannia Club Suites / Staterooms.

These include:

A 'U' Shaped pillow - Supportive feel, made from specially engineered puff polyester.
A Roll neck pillow - Supportive feel, made from specially engineered puff polyester fibre fill cluster.
A synthetic body pillow - Ideal for those who sleep on their side, it is made from specially engineered puff polyester fibre fill cluster.
A duck feather filled king sized pillow - King size, 100% duck feather housed in allergy free ticking.
A synthetic filled king sized hypo allergenic pillow - Made of specially engineered clustered puff polyester fibre fill which offers support and while keeping shape.
A standard sized, 100% goose down pillow - A wonderfully, soft, fluffy pillow, housed in an allergy free ticking.
A 'silent sleeper' snore reduction pillow - Snore reducing, encourages good sleeping posture, contoured and ergonomic.
Our standard size allergy free foam pillow

Alternative pillows are subject to availability. Requests can be made via Concierge once on board.

Guests are welcome to bring an airflow mattress on board, alternatively our recommended supplier Mobility at Sea offer a variety of compliant mobility equipment available for hire.

If you have been placed on a waitlist for one of your chosen excursions, this means that the excursion has sold out.

In some circumstances, we may be able to increase the maximum capacity for an excursion. However, this may not always be possible as we are allocated a maximum capacity by the local agents.

If you are waitlisted for a shore excursion, it is a possibility that you could be confirmed on a waitlisted excursion at anytime, therefore we advise to check that we have a current email address on your booking as this is how you will be notified, you will only have 72 hours to book and pay for the excursion when you are notified.

If spaces become available 3 days before sailing or on board it will automatically be converted to a booking and charged to your on board account. Staff onboard will not ask if you still want the tour. If you no longer wish to do the tour you will need to take the ticket to the Tours Desk on board to cancel the tour.

Yes; if you are purchasing an Alternative Fine Dining venue via My Cunard, you have the option to select the date and time that you wish to dine.

If pre purchasing via our Customer Contact Centre 0344 338 8650 (local charges apply), you may only pre purchase for cruises of eight days or more. You will only be able to pre purchase the cover charge and select a date and time once you are on board.

All ships have a chargeable mini bar in Britannia grade staterooms and Princess Grill Suites. A price list can be found in your stateroom.

If you are booked in a Queens Grill Suite, we offer a complementary mini-bar. The mini-bar is stocked with two bottles of 750ml wine or 1 bottle of spirit of your choice from a selection advised by your butler/steward. A variety of mixers and soft drinks* will also be provided.

*Substitutions can be made, however they may incur an additional charge. All drinks are subject to availability.

After you have taken your luggage from your car (or alternative transport), porters will assist you in placing your luggage onto conveyor belts, which will take your luggage into the terminal before being loaded on to the ship. Suit carriers should be taken as hand luggage as we are unable to accept them through the baggage pods.

If you are arriving by coach, our porters will be waiting for you as you alight, so you will be able to hand over your luggage straightaway.

All your luggage (except hand luggage) will be delivered to your stateroom and placed outside your stateroom door as soon as possible. Please ensure you have attached your Cunard luggage labels to each item. Personalised luggage labels are also recommended but not essential.

This is available on all cruises of any length, including two night voyages.

Your passport and any valuables or medication should be kept in your possession.

Security will mean the protection, guarding or defence of persons, property from threats posed by crime, terrorism, or business malpractice. It is the business of dealing with the risks presented by such threats and the creation of a response and/or defence to them.

It will encompass everything that works towards the provision of protection, guarding or defence, including intelligence gathering, research and information technology.

Cruising is a safe holiday and the company, the Captain and crew take comprehensive precautions and measures to ensure the safety and security of passengers.

Cruise ship security standards are strictly guided by Flag state requirements, internationally approved standards, and all individual cruise lines also have well established security policies and procedures.

Cruising is therefore recognised as a very safe form of travel and the safety and security of our ships is paramount. Our fleets are equipped with a comprehensive series of protective measures and devices which are activated in accordance with the ship’s security plan.

We are guided by government travel advisories, one of which is the United Kingdom, Foreign & Commonwealth Office. We take all necessary precautions, maintain close contact with all other relevant authorities and closely monitor all aspects of security risk throughout the world.

These are posted to UK passengers who have a stateroom number allocated approximately 84 days prior to departure, and can take up to three weeks to be delivered. If you have not received a stateroom number, your luggage labels will be absent. Once your stateroom number has been allocated you will need to print these off by visiting My Cunard.

If you have supplied us with an email address at the time of booking, you will receive an email to invite you to visit My Cunard to view your Shore Excursions, Spa, Dining and other services when they become available.

The above information can be found online for passengers who have opted to create their own E-Brochure via My Cunard or passengers who are automatically opted in to our online services.

If you are within these time scales and have not opted to print your own E-Brochure, are not booked on a Late Saver or other promotional fare, please call our Customer Contact Centre on 0345 355 0300 (Local call charges apply).

A shore excursions brochure can be accessed from My Cunard within the 'Your Holiday Information' section approximately 12 weeks prior to departure.

Here you are able to select the areas of interest in order to create a personalised brochure which you can print.

When on board spending money (either received as part of a promotion or purchased via our Gift Collection) is applied to your on board account, you may use this against most purchases on board. This includes:

Items purchased from any of the shops
Spa, & salon treatments and services (when booked on board and not prior to embarkation via My Cunard)
Photography prints, products, workshops and services
Laundry & dry cleaning
Internet and telephone charges
Shore excursions (when booked on board and not prior to embarkation via My Cunard)
Beverages from the bar and restaurants (where applicable)
Drinks packages (when purchased on board)
Restaurant cover charges (when booked on board and not prior to embarkation via My Cunard)
Automatic tips (gratuities)
Artwork from the Gallery
Gift items such as Celebrations Packages, flowers and cakes (when booked on board and not prior to embarkation). For more information, see the Gifts and Celebrations section.

On board spending money may not be used against:

Purchasing shore excursions prior to embarkation via My Cunard
Purchasing Alternative Fine Dining restaurant cover charges prior to embarkation via My Cunard
Purchasing Spa treatments and services prior to embarkation via My Cunard
Visas that require payment
Medical charges (including services, prescriptions and supplies)
Future Cruise Down payments
Future cruise payments
Ad hoc gratuities
Foreign currency
On board gaming (including the casino)
Charitable donations
Shore Excursion cancellation charges

Please note on board spending money is non refundable and there is no cash alternative available. It may not be spent prior to embarkation.

At most ports of call, coaches are used for our organised excursions, however there are a few exceptions.

For the Caribbean, all tours will use a minibus and wheelchairs/scooters cannot be stored in these minibuses as there is no safe place to store them. Barbados does have larger buses however the vehicle allocated may be a minibus - depending on the number of guests taking the tour.

In Gibraltar, only minibuses are available. There is no storage on these minibuses for wheelchairs/scooters/pushchairs.

If a minibus is used, this will be stated in the Tour Description.

There are no cash machines on board, however, should you require cash, you can request this from the Pursers Desk and it will be charged to your on board account.

In order to take advantage of this facility you must have registered your credit card. Please note, there is a daily limit of $500 and a weekly limit of $2500 for this service.

Foreign currency for ports of call visited during your voyage may also be obtained from the Pursers Desk.

The requirement for seat belts depends on the law of each country visited. Usually in Europe you can expect to be provided with a coach fitted with seat belts, however in many other countries it is not a legal requirement and it depends on the coach available to the tour company on the day.

If seat belts are provided it is advisable that they are worn for safety reasons.

Car seats are not a legal requirement when travelling on a coach and there is no guarantee that if you did bring a car seat with you that the seat belts that are provided in the coach (if provided) would be able to secure the car seat adequately.

You will have the opportunity to visit a myriad of beautiful and interesting locations. At each port of call, you’ll have the chance to disembark the ship and go ashore to experience your new destination.

How long the ship is in port will vary from cruise to cruise and port to port, however as a guideline, during full-day calls the ship will generally be in port 7.5-11 hours, while half-day calls may be 5-7 hours.

While shore excursions and guided tours are extra, you’ll find they open your eyes to hidden delights, as well as introduce you to lesser-known local delicacies and places of interest. By taking a shore excursion with Cunard, we’ll ensure you won’t miss the ship’s departure at the end of the day

It is your choice whether to take a full-day tour or opt for a half-day tour which will allow time for independent exploration, before heading back to the ship for departure to another wonderful destination.

Shore excursions are subject to availability, so we recommend booking as early as possible through My Cunard to secure a place on the tours of your choice. Or you can of course book your tours once on board, where the shore excursions team will be happy to recommend tours for you.

Queen Mary 2's dance floor in the Queens Room is the largest dance floor at sea.

The Queens Room dance floor is approximately 117 metres squared (length 13m X width 9m)

On Queen Victoria and Queen Elizabeth the dance floors are:

The Queens Room is approximately 93 metres squared (length 12.88m x width 7.23m)

Hemispheres / The Yacht Club is approximately 35 metres squared (length 6.4m x width 5.48m)

Organic Bio Provamel Soya Milk (sweetened or unsweetened Long Life, no calcium), Goat's Milk, Lacto Free Milk, Rice Milk and Unsweetened Almond Milk are all available upon request. These are available as standard on board however please speak to a crew member to ask for these as and when you require them.

If you require a high quantity of a particular milk, please send us an email to diets.reservations@carnivalukgroup.com at least 8 weeks* prior to departure to ensure your request can be ordered.

*Requests can still be made within 8 weeks, however this request cannot be guaranteed and is subject to availability on board.

As a trusted international British brand with over 178 years of experience, we welcome the latest guidance from the UK government on passenger travel to the EU. In addition to the protection provided through ABTA and ATOL, our guests can be confident booking with us, irrespective of the Brexit outcome. We offer peace of mind to guests holidaying with us that our cruise operations will continue on the same basis as today.

Whilst no one yet knows the details, Cunard welcomes the latest guidance from the UK government on passenger travel to the EU by air, rail or sea after Brexit, especially if there is no Brexit deal. This guidance includes cruising and states from 31 October 2019, if there is no EU exit deal, cruise operations will continue on the same basis as today. Passengers who embark on a cruise at a UK port will also continue to be protected by the EU regulation on maritime passengers’ rights.

In addition to the reassurances provided by UK Government guidance and existing protection afforded by EU regulations, Cunard is a trusted international British brand which offers peace of mind to guests holidaying with us, gained through over 178 years of experience. As a business we continue to plan against scenarios that Brexit may result in and can assure all guests that if there are any changes that affect the way we travel we shall ensure these have as little impact as possible.

We would also like to remind guests that all Cunard holidays purchased in the UK are protected by ATOL and ABTA.

Cunard will continue to monitor the situation and will respond to any updates to this guidance accordingly.

The UK and the EU have reached agreement in principle that there should be a transition period between 31 October 2019 and 31 December 2020 to allow more time for negotiations on the future UK-EU relationship. During the transition, or implementation period, all EU law will continue to apply in the UK. That would mean that citizens would have exactly the same rights and guarantees as before – so guests will still be able to use their card and have access to European healthcare.

NB the transition period will only come into effect if the withdrawal agreement is ratified by both the EU and the UK before Brexit day.

All guests travelling with Cunard should have valid travel insurance with sufficient cover.

Yes, a Concierge Postage Service is available on board.

You are able to send mail (letters and postcards not packages or parcels) from the ship by visiting the Purser's Office and handing your mail over, where it will be stamped with the ship's rubber postage stamp and passed ashore at the earliest opportunity where it will then be sent via standard mail processes to your friends and family back home.

Mail will be taken ashore 2 hours prior to departure, or 3 hours prior to departure when the ship is anchored off shore and a tender operation is in place.

A fixed postal rate will be charged to your on board account for each item sent. The amount of which varies, dependant on the cruise itinerary. Details will be made available to you on board.

Should you have already placed postage stamps on your mail, these will still be collected from The Purser's Office and passed ashore with all other mail. If your mail already has the correct postage on it for the next port of call then it can be either handed into the Purser's Office or placed in the Post Box which is located outside the Golden Lion Pub . Alternatively, standard postal service are available ashore.

For guests in Queens Grill and Princess Grill suites, the ship's Concierge will handle all mail at your request.

Cunard can not be held accountable for any post that is not received or lost.

Stateroom door widths are listed below. Please note that these sizes apply to a majority of staterooms, however some exceptions apply. For specific details, please call our Customer Contact Centre, please visit our website for contact details, or your local Travel Agent.

Queen Elizabeth:

Princess Grill / Standard inside /outside staterooms - 61cm
Queen Grill suite - 87cm
Adapted staterooms -87cm

Queen Mary 2:

Duplexes & Suites - 76cm
Queen Grill suite - 65 cm
Princess Grill - 61 cm
Standard inside / outside stateroom - 61 cm
Adapted stateroom - 81 cm

Queen Victoria:

Standard inside / outside stateroom - 60cm
Princess Grill - 60 cm
Queen Grill suite - 82cm
Adapted stateroom - 85cm

Although we do not have a chapel aboard any of our ships, the Captain or Staff Captain will hold an Ecumenical Service each Sunday. This usually takes place in one of the theatres on board.

A Catholic Priest will be sailing on board all future Queen Mary 2 cruises. There will also be Catholic and Protestant Priests on board Queen Victoria and Queen Elizabeth during key religious dates and festivals (Christmas & Easter) with services held accordingly.

There are occasions when a priest may also be travelling as a guest on board Queen Elizabeth or Queen Victoria who may offer their services. This would be an independent arrangement therefore cannot be confirmed in advance. Such services if and when available, will be advertised in the daily paper.

A Rabbi is on board for the four main Jewish festivals (Yom Kippur, Rosh Hashanah, Sukkot & Passover)

It is also a common occurrence for guests of the same faith to organise their own services on board, if the numbers are great enough, and this would be coordinated via the pursers desk. Guests will be required to arrange the attendance of clergy/religious representative.

The above is subject to change.

We can only accept gel, dry cell or lithium-Ion batteries on board for use in mobility equipment.

What is the difference between a wet and a dry cell battery?

Although both types contain a liquid called an electrolyte, a wet cell battery (similar to those found in car batteries) may spill their contents if the container is cracked.

Examples of dry cell batteries include ordinary household batteries, such as 'AA' and other sized batteries.

At the time of booking direct with us (online or via the contact centre), you can choose to enrol in the flexible payment option or you can choose to enrol at your convenience at a later date prior to balance due. At the moment, you can only enrol for pay monthly online at the time of booking. If you booked online, and later choose to enrol at your convenience, you would need to call the contact centre to action this.

We require you to send in the cheaper quote within 24 hours of making your booking.

Your quote must include:

Ship and departure date/Cruise number
Fare type
Stateroom grade
Date of quote
Number of guests

If your holiday includes flights, your quote must include the departure airport. Note that you are eligible for Price Promise on our flight inclusive product only, where Cunard are acting as the Tour Operator. If your booked flights are premium cabin flights, your quote must also include this (airline cabin grade).

Cunard’s top priority is the health and safety of guests and staff, and we are constantly liaising with governments and official health bodies to plan for the future. Find out more on our Sailing with Confidence page.

As a result of Covid-19 (coronavirus), Cunard has paused its operations. Guests who were due to sail have been offered 125% Future Cruise Credit (FCC) to use on a future booking, or to enhance an existing booking. Find out more about our pause in operations on our Travel Health Advisories page: here you can also find more details on refunds, on board credit, and how to use your FCC. Alternatively, see our dedicated Your Questions Answered page.

During our pause, we are trying to bring Cunard to our guests at home with an array of inspirational articles. You can find these here, or create an account with us to receive them by email.

As a result of the Covid-19 (coronavirus) outbreak, we at Cunard have taken the difficult decision to pause our operations, and so have cancelled a number of cruises.

If your booking has been affected you will be eligible for a 125% Future Cruise Credit (FCC), or a full refund of monies paid.

View our dedicated page, Your Questions Answered, to find out more about FCC and related topics, or go to our refund request form to request a refund.

Your 125% Future Cruise Credit will be automatically applied to each individual named on the booking against their Cunard World Club number. Once your FCC is available, you will have until 31 December 2021 to redeem it in full against the cost of a cruise of your choice.

Our suspended itineraries have affected many guests, and adding FCCs to our systems takes time. We ask for your patience while we continue to process these, and apologise for delays.

For more information regarding FCC and our pause in operations, see our dedicated Your Questions Answered page.

Details of visa requirements will be communicated to you via your My Cunard (Voyage Personaliser) approximately 3 months prior to travel and also via your pre-voyage information booklet.

Guests without UK passports will need to check with their national embassy regarding visa requirements for the ports you are visiting.

An electronic confirmation will be sent by e-mail.

The confirmation is usually received a few minutes after the request is processed however, some requests may take longer to be approved.

The request and approval are linked to your passport. You will need to travel with the passport you used to apply for your eTA.

It would be preferable to have printed version of eTA confirmation upon arrival to Canada.

More details and application process can be found at http://www.cic.gc.ca/english/visit/visas.asp

You must, however, ensure you take a printed copy of the document with you each time you travel as it contains your ESTA number, which may be needed for reference purposes.

A passport is required for all of our voyage itineraries. This is a requirement of the countries that you will visit on your holiday. You will not be able to embark the ship without a passport.

Some countries will also require you to hold a visa to enter their country. Some countries will require you to obtain a visa in advance of your cruise and others may issue a visa upon arrival.

Travelling to the United States of America.

A valid Electronic System for Travel Authorization (ESTA) is required to travel to the United States.

Guests arriving at check in without a valid ESTA or US Visa may be denied boarding.

The cost of an ESTA is currently USD$14.00 (however this is subject to change) per person and is payable during application of the ESTA. Once your ESTA is authorised this is valid for 2 years.

Applications for an ESTA can be applied for at https://esta.cbp.dhs.gov. Alternatively you can contact our visa supplier, CIBT on telephone on 0207 620 6998.

Taking a printed copy

Full details regarding ESTA applications can be found by following this link https://esta.cbp.dhs.gov/esta/

You can apply for an ESTA directly (https://esta.cbp.dhs.gov/esta/) . Please note that there is currently a charge of $14 per person for an ESTA, however this amount is subject to change at any time.

You can also arrange an ESTA through CIBT Visa Services if you call 0207 620 6998.

Please note that additional charges will apply - please contact CIBT Visa Services directly for further information.

If you have any other queries, please contact ESTAsupport@dhs.gov.uk

Please also note that an ESTA must be obtained more than 72 hours before departure.

If you are applying for a late visa or are having problems with your application, please contact the US Embassy as below:

24 Grosvenor Square
London
W1A 1AE

Switchboard : [44] (0)20 7499 9000

Please ensure the information on your ESTA confirmation matches your passport information.

In addition there is a requirement to be in possession of a biometric passport (or E-Passport) when travelling to the USA under the Visa Waiver Programme (VWP).

For cruises which sail out of Southampton and fly back into the UK, or vice versa a transfer is generally provided from the airport to the ship in Southampton, or vice versa.

For all other cruises, you can book a coach transfer unless you have chosen a coach transfer as one of the benefits* available at time of booking.

All coaches are equipped with reclining seats, are non smoking and normally have a WC and washroom. In addition, comfort stop(s) are made en route. Coaches also have wheelchair access via a lift or ramp.

Please contact Cruise Connect for pick up point information, booking or for further details (Telephone: 0843 374 2246 calls are charged at local rate plus your telephone company’s network access charge, email: cruiseconnect@intercruises.com).

*In some instances, complimentary coach transfers may be available. This will be notified to you at time of booking. If this is the case then you must ensure that you have made your coach transfer booking with the Cruise Connect at least 35 days prior to departure.

For the 2020 world voyages on Queen Mary 2 and Queen Victoria it may be possible to leave your luggage on board if you are disembarking during the world voyage for collection in Southampton.

White Star Luggage.

It is also possible to have your luggage collected from your home and delivered to the ship, or collected from the ship and delivered to your home if you are travelling on part of a world voyage.

This is organised by Cunard’s White Star Luggage Service™ provided by Luggage Forward®.

To schedule your shipment, please visit luggageforward.com/book/cunard or call Luggage Forward directly. From the US or any other location call +1 920 231 5114, or from the UK call +44 2033 754769.

Cruise Connect Coach Transfers.

If your holiday is departing from and / or returning to Southampton, return coach services are available from departure points across the UK, direct to the cruise terminal.

UK Collection/Drop-off Points.

Cruise Connect have 50 collection and drop-off points throughout the UK which can be found on their website.

Coach Facilities.

US Ports.

The zero count requiring everyone to disembark is a CBP requirement.

Cunard Grills guests and Cunard Platinum / Diamond World Club members will receive priority check-in and embarkation in New York and Southampton.

Priority embarkation is available to our Platinum and Diamond World Club members for voyages departing from New York or Southampton where operationally possible.

Priority embarkation will begin at approximately 12:30pm.

Priority disembarkation is also available to those in Queens Grill and Princess Grill suites.

If you have paid for an upgrade, you can request another pre cruise booklet (if eligible to receive a booklet) to be sent, which will contain the luggage labels with the new cabin number.

If you have received a complimentary upgrade, you will not be able to request new luggage labels; however, you will be able to print new labels from My Cunard.

All luggage must display another form of identification in case of any damaged or missing labels. Any luggage not labelled will not be placed on the conveyor belt.

For guests booking a cruise on the Cunard Fare promotion, where available, complimentary car parking or coach transfers are one of the benefits available to choose from at time of booking.

Car Parking.

Airport Parking.

Coach Transfers.

Return coach transfers available on all Southampton roundtrip cruises of seven nights or more (with the exception of 2017/18 Exotic Cruises and Full World Voyages).

Transatlantic fly cruises differ from above. Please speak with our Customer Contact Centre on 0344 338 8650 (local charges apply), or your local Travel Agent.

If you have elected to create your personalised e-brochure these can be downloaded from the Travel Documents section on My Cunard approximately 40 days prior to sailing.

Please note: All luggage must display another form of identification encase of any damage or missing labels. Any luggage not labelled will not be placed on the conveyor belt.

Payment error has occurred.

Cruise has sailed.

It appears the sail date for your booking has passed.

Booking has been cancelled.

This booking has been cancelled and Cunard does not display cancelled bookings. Please contact the cruise line directly for assistance with this booking.

Incorrect booking reference.

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Yes, we do allow complete name changes on bookings up to 4 days before departure. Full details can be found in clause 12 of our booking terms and conditions:

Other fees may also apply, such as airline and/or hotel charges if applicable.

Bookings with flights

Any amendments to your booking may incur additional charges.

For full details, please contact our Customer Contact Centre, please visit our website for contact details.

A £20 admin fee would be charged when you are changing one of the names on a booking. This needs to be paid at the time that you make the change and is non refundable.

For full details, please contact our Customer Contact Centre on 0344 338 8650 (local charges apply).

When booking, please make sure you have the following information:

Ship & Departure Date
Cabin Details - cabin type (inside, outside, balcony)
Guest Information (for all guests) including - full names as they appear on passport, date of birth, address, contact telephone number(s), email address and Cunard World Club Membership Number (if applicable)
Emergency Contact Details - the name and number of who we can contact in the event of a holiday emergency
Details of any special requirements - including dietary or medical requirements (we will also need to know if you will be pregnant at the time of sailing)
Details of any mobility requirements - guests with disabilities or mobility issues (including guests who use wheelchairs) must advise Cunard at the time of booking. Guests will be asked to provide further information to facilitate their experience on-board

Before you sail, visit My Cunard to complete your personal details as well as pre-book shore excursions, alternative fine dining venues and spa treatments.

Then you’re ready to go!

Yes, we accept Tesco vouchers on the Cunard Fare only.

Booking.

When taking advantage of the Tesco Club Card holiday token offer, bookings must be:

Made at least 90 days prior to departure
No less than 6 nights in duration
Made direct with Cunard Line - please visit our website for contact details.
A Cunard Fare (combinable with fare benefits & current pulse benefits)
Maximum of £810 in tokens can be used

Once you have made your booking you will need to post us your Tesco holiday tokens within 3 days. If you have an online code, please provide this at the time of booking.

You must exchange your vouchers for Tesco holiday tokens prior to making your booking. Cunard Line require the holiday token numbers and value at time of booking

Bookings made using Tesco holiday tokens follow our standard Terms and Conditions.

Vouchers must be in the name of the person travelling.

Exclusions.

Tesco holiday tokens may only be used against the Net fare and may not be used to cover fuel surcharges, optional packages, flights and other additional parts to a holiday

Tesco bookings are not combinable with Early Saver, Saver, any past passenger discount promotions, Thank You For Cruising offers, or Future Cruise Deposits/On board booking benefits.

Luggage Labels

Guests booked on a Late Saver, or any other promotional fare, will receive their pre-cruise documentation electronically via My Cunard.

Please note if you have received a Special Fare Quote discount on any fare, your pre-cruise documentation will only be available via My Cunard.

Our UK website does not currently support addresses overseas.

Other International numbers:

USA, Canada and Bermuda Reservations: +1 800 728 6273
Australia/Asia/Pacific Reservations: +61 132441 (Australia) or +64 800 543431 (New Zealand)

You can arrange travel insurance through our travel partner Holiday Extras Insurance by calling 0800 093 3070, quoting reference CUNHX.

You can access further information via the 'Preparing to Go' section of My Cunard.

Wherever possible Cunard Line will offer general assistance to passengers who suffer illness, personal injury or death during the period of the package.

Please note - It is your responsibility to check with your travel insurance provider if your cover is sufficient. We would also recommend that you have adequate cancellation cover.

On Board Spending Money

Your on board account will automatically be credited ready for when you board.

Car Parking & **Return Coach Transfers

Please see your booking confirmation for further details on how and when to book.

**Are available on all Southampton roundtrip cruises of seven nights or more (with the exception of Exotic Cruises and Full World Voyages).

You may find the following question useful - Do you offer complimentary car parking or coach transfers?

Depending on the type of fare you have booked it may be possible to change your cabin.

Cunard Fare

For Cunard Fare bookings you can, subject to availability, change your cabin within the cabin grade you have booked free of charge.

An upgrade to a higher cabin grade/type is also possible, subject to availability, which will incur an increase in fare*.

Please call our Customer Contact Centre on 0344 338 8650 (local charges apply).

or your travel agent who will be able to make this change.

*(It is not possible to downgrade to a lower cabin grade/type, only a move to a higher cabin grade is possible)

Early Saver / Late Saver Fare

For Early Saver and Late Saver Fare bookings it is not possible to change your cabin once it has been allocated as per the terms and conditions of the fares.

All complimentary benefits as part of the Cunard Fare are fixed and do not increase/decrease if you were to change your cabin grade (changing to a higher or lower grade of cabin).

If you have booked at a time where we offered on board spending money, in addition to the Cunard Fare benefits, the amount can increase/decrease if you were to change your cabin grade, for example if you were to upgrade your cabin.

Please note that this will not apply to any complimentary or reduced fare upgrades. Should you receive a complimentary or reduced fare upgrade, the amount of benefits will not increase.

Please note - Late Saver or other promotional fare bookings and bookings made within 21 days of departure will be automatically opted in to create eDocs.

Some fares are automatically opted in to view all pre-cruise information this way, this is part of the booking conditions and cannot be reversed.

Should you wish, you can request another copy to be sent to you (excluding those on Late Saver or other promotional fares) by calling our Customer Contact Centre on 0344 338 8641.

If your booking is with a travel agent, please check with them to see if it has been sent to your travel agent.

UK Terms and Conditions apply.

However, if a guest lives overseas and does not have a UK address, this must be booked through the international team.

Insurance

You can access further information via the 'Preparing to Go' section of My Cunard.

Bookings made on the Cunard Fare will have their stateroom allocated where possible approximately 42 days prior to sailing. Should you make a booking after this date you will be allocated a stateroom between approximately 28 - 14 days prior to sailing.
Bookings made on the Early Saver Fare will have their stateroom allocated where possible approximately 28 days prior to sailing, but can be up to the day before.
Bookings made on the Late Saver Fare will have their staterooms allocated where possible approximately 14 days prior to sailing, but can be up to the day before.

Changing allocated stateroom

Cunard

Early Saver Fare - Once allocated we should not be offering to change a stateroom however, if it is to resolve a customer service issue please speak to your Team Coach for authorisation.

Late Saver Fare - Stateroom allocated will be in the grade booked or higher and once allocated the guests do not have the option to change it.

After day 14 new guarantee bookings will usually be allocated on a daily basis.

The last time we will berth guarantees is the day before sailing for any late bookings.

Luggage Labels

Only once a stateroom has been allocated luggage labels can be printed via My Cunard.
Staterooms will be allocated as per the above time scales which means guests will be able to print luggage labels in time for their cruise
If a stateroom has not been allocated, which will be rare, guests can use their passport and booking reference to confirm their booking at both the luggage labelling facility and check-in
If guests are unable to access their luggage label before departure, there will be a labelling facility at the Terminal. We recommend luggage should arrive pre-labelled to facilitate a speedy service.

A Future Cruise Deposit (FCD) allows guests to secure the on board booking benefits to apply to a future booking without having to commit whilst on board.

Benefits

By securing an FCD you will receive On Board Spending Money when you make your next booking.*

On Board Spending Money:

6-9 nights on board
Grill Accommodation = $200USD
Balcony Accommodation = $150USD
Inside / Outside Accommodation = $100USD

Sailings of 10 nights or more
Grill Accommodation = $400USD
Balcony Accommodation = $300USD
Inside/ Outside Accommodation = $200USD

*You do not have to take your cruise within this year. The FCD has to be applied to a booking within 1 year.

The OBC is based on nights spent on board and does not include travel to and from the vessel.

On board spending money can be spent in the on board shops, bars, spa and shore excursions. Please see What can on board spending money be used against? for more details.

Cost

**For guests who book through our German Market please note the Future Cruise Deposit is €250 Euros per person.

Please note some fares will be required to pay the full balance at the time of booking, these types of fares are not combinable with FCDs.

This benefit is available exclusively to you during your cruise and it is not available for purchase afterwards.

Who can purchase an FCD?

FCDs can only be purchased by guests travelling on board. Guests travelling on board cannot purchase an FCD for a friend or family member that is not travelling.

Validity

How to book

The Future Cruise Deposit (FCD) is added to your Unique Reference Number (also known as URN or Cunard World Club membership number) ready for when you come to place your booking.

Once you have chosen your cruise you can book by speaking to our Customer Contact Centre (please visit our website for details) or by speaking to your Travel Agent.

You will need to quote your unique reference number (also known as a URN or Cunard World Club membership number) at the time of booking to ensure Future Cruise Deposit is applied to your booking.

Terms & conditions

Each person on the booking must have an FCD in order to secure the OBC
FCDs are loaded against the passengers URN. When you have decided on a cruise, this can be booked either through a Travel Agent or Directly with Cunard Line, this doesn’t have to be through your existing Travel Agent.
Combinable with the Cunard Fare and Early Saver Fares only (subject to the cruise of your choice being available)
A FCD can only be purchased on board Cunard, they are not available from P&O Cruises.
They are non transferable and cannot be transferred between brands (e.g. between Cunard Line and P&O Cruises)
They may only be used against new bookings
They can be used against a cruise of any duration or value
Future Cruise Deposits cannot be redeemed against Net Rate, Flat Rate, Late Saver or any other promotional fare
*Must be used within 1 calendar year of the date of creation
Cunard Line standard booking conditions will apply
on board spending money cannot be redeemed for cash
Cannot be refunded or transferred if you cancel your booking
Each person on the booking can only use one FCD. You cannot have more than one FCD per person on a booking. If there are two people on a booking they must each purchase an FCD in order to receive the benefits.