Frequently asked questions

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It is our intention that the majority of voyages in the future will not require guests to be vaccinated or undertake pre-cruise testing. However, some voyages, including those with longer or more complex itineraries, and all voyages to Australia and Japan have enhanced vaccination and testing requirements.

Please check the vaccination and testing requirements for your voyage here.

Please note enhanced voyages marked with an # or ~ have slightly different vaccination and testing requirements.

Please note, we have only confirmed voyages with enhanced vaccination and testing requirements departing up to and including 31 July. The vaccination and testing policy for voyages departing after these dates will be published in due course.

To view our vaccine and testing requirements for enhanced voyages please click here.

For full details of our Covid-19 vaccination and testing policy, including accepted vaccines, please visit our vaccination and testing policies page.

There are some excellent vantage points around Southampton which are recommended for witnessing our ships coming into, or leaving the port.

These include: Weston Shore, Hythe Marina (the Itchen bridge) and Calshot Castle (at the mouth of Southampton Water) – For departures from all terminals.

Mayflower Park or Town Quay – For departures from Mayflower and City Cruise Terminals.

Dock Head or Weston Beach – For departures from Queen Elizabeth II terminal.

The best areas to catch sightings of the ships from the Isle of Wight are Cowes seafront and Ryde Esplanade.

After you have taken your luggage from your car (or alternative transport), porters will assist you in placing your luggage onto conveyor belts, which will take your luggage into the terminal before being loaded on to the ship. Suit carriers should be taken as hand luggage as we are unable to accept them through the baggage pods.

If you are arriving by coach, our porters will be waiting for you as you alight, so you will be able to hand over your luggage straightaway.

All your luggage (except hand luggage) will be delivered to your stateroom and placed outside your stateroom door as soon as possible. Please ensure you have attached your Cunard luggage labels to each item. Personalised luggage labels are also recommended but not essential.

This is available on all cruises of any length, including two night voyages.

Your passport and any valuables or medication should be kept in your possession.

We do not encourage food and drink to be brought on board, as we would like to think that all your culinary desires are more than adequately catered for on our ships.

We recognise that there may be particular favourites or special dietary requirements that you may need to enjoy a holiday.

In limited circumstances we would allow you to bring food and beverages on board but please note the following:

Perishables are not permitted: although there are fridges in cabins these are not temperature monitored and we cannot guarantee that they will keep foods at the correct temperature for safety. All items must be strictly for personal consumption, kept wrapped or sealed and not allowed to create any risk to health or likelihood of pest infestation in cabins or any other areas. Personal items may not be cooked for you on board, stored in the main stores or in any food room refrigerator or freezer.
You are advised to carry such items on board yourself rather than placing in your check in luggage to avoid any damage in the loading process.

Terminal addresses are:

Ocean Cruise Terminal (approximately 1 mile from railway and coach stations, 5 miles from Southampton airport)

Berth 46/7
Cunard Way
Dock Gate 4, Eastern Docks
Southampton
Hampshire
SO14 3QN

Mayflower Cruise Terminal(approximately half mile from railway and coach stations, 5 miles from Southampton airport).

Berth 106
Herbert Walker Avenue,
Dock Gate 10, Western Docks
Southampton
Hampshire
SO15 1HJ

City Cruise Terminal(approximately half a mile from railway and coach stations, 5 miles from Southampton airport)

Solent Road
Dock gate 8 / 10, Western Docks
Southampton
Hampshire
SO15 1BS

Queen Elizabeth II Terminal(accessed via Dock Gate 4. Approximately 1 mile from railway and coach stations, 5 miles from Southampton airport)

Test Road
Berth 38/39
Dock Gate 4, Eastern Docks
Southampton
Hampshire
SO14 3GG

Your check in time is stated on your ticket and you should aim to check in as close as possible to that time.

We stagger check in for all guests to ease congestion at the terminal and surrounding roads, however unavoidable circumstances sometimes happen and you may find that you are at the terminal earlier or later than your stated check in time.

Whilst arriving early is not an issue as there is seating and refreshment areas at the terminals (however please be aware that check in and luggage processing will not start until 11am), arriving later than planned may be a problem, depending on how late you are.

All guests must be on board at least an hour before the cruise departs.

If there is no availability on your preferred cruise, you may, where available make a waitlist booking.

You may waitlist for more than one grade of stateroom and you may also add a waitlist for a particular grade of cabin if you have a confirmed booking (for example, if you have booked an inside stateroom and would have preferred an outside stateroom but there was no availability at the time you booked).

Should a stateroom become available, we will contact you to offer the stateroom by email no later than two weeks prior to departure. If a cabin becomes available after this time, we will contact you by telephone. The fare will be confirmed to you when you call to accept the waitlist offer.

Please note that waitlist offers have an expiry date. This will be communicated to you by email at time of offering.

To make a waitlist booking, please call our Customer Contact Centre.

On Queen Elizabeth and Queen Victoria, the Concierge desk can be found at the Grills Lounge, situated on Deck 11.

On Queen Mary 2, the Concierge Lounge is situated on Deck 9 however, the Grills Lounge is situated on Deck 7 outside the Grills Restaurant.

On Queen Anne, location to be confirmed as we approach her launch in 2024.

The Concierge lounge is open from 8am to 8pm.

Should you require any assistance with any aspect of your holiday, our Concierge Service will be happy to help you.

World Cruise

During World Voyages, each ship will offer a concierge lounge for our Full World Voyage guests. The location will be advised once the guest is on board.

Different stateroom types are given codes to distinguish them from each other. The first letter of the grade refers to the stateroom type, the second to signify their location on the ship.

The codes for the stateroom types are as follows:

Queen Grill - Q
Princess Grill - P
Club Balcony - A
Balcony - B
Obstructed Balcony - C or D
Oceanview - E
Obstructed Oceanview - F
Deluxe Inside - G
Atrium View Inside - H
Inside - I
Single Inside - K or L

This should then be combined with the location code, deck height and ship location:

A, Mid, Midships
B, Mid, Mid-aft or Mid-forward
B, Upper or Lower, Midships
C, Upper or Lower, Mid-aft or Mid-forward
D, Mid, Aft
E, Upper or Lower, Aft
E, Mid, Forward
F, Upper or Lower, Forward

Neither of the letters in any code will relate to a specific deck. There are some exceptions to the above rules, and staterooms with a metal fronted balcony are coded as BU, BV, BY or BZ. Queens Grill and Princess Grill suites also sit outside this coding and a graded as Q1 to Q7 (Queens Grill) or P1 or P2 (Princess Grill).

Our Medical teams on each ship closely monitor levels of illness. As soon as we see any evidence of raised levels of illness onboard, we immediately take appropriate steps depending on the nature of the illness involved. For example where Norovirus is suspected we initiate an extensive and thorough environmental sanitation programme and provide help and advice to everyone on board. In order to prevent the spread of any such outbreaks we ask affected people to remain in their staterooms while infectious and emphasise the importance of regular and thorough hand washing especially before eating. In addition you will notice that before embarking the ship or entering dining venues on board, we ask everyone to use the hand sanitising gels provided. In some instances we also serve food in order to reduce the risk of transmission from person to person.

Yes, however it will not be possible for you to play them within your stateroom.

For bagpipes, it would be preferable if you use a chanter to practice on.

It will be possible for you to play them in a show lounge or other such room from time-to-time pending that no shows or activities are scheduled there, and only between the hours of 10am and 10pm.

Please contact the Voyage Director when you embark and they will be able to advise you on which venues and what times would be most suitable for your practising. Please be aware that there may, on occasion not be a location available to you.

Please note that your instrument will contribute to your luggage allowance where applicable and should be stored in your cabin.

We always monitor any such situation occurring in a location which has been planned as part of an itinerary on one of our cruises. Should we deem that the area has become unsafe for guests, crew and our ship; we would assess the situation and should it be necessary for the location be removed from the itinerary we would plan to replace with an alternative where possible. Should this situation arise, all guests concerned will be contacted to advise them of any change.

The safety and security of our guests and crew is our top priority.

Only folding bicycles or bicycles that can be disassembled are permitted on board (for shore use only) and must be stored in your stateroom ensuring that it does not hinder the opening arc of the door so that access can be gained in an emergency situation. Please be advised that you will be responsible for transporting your bicycle on and off the ship.

Please also note that we cannot allocate wheelchair accessible accommodation to guests bringing bicycles on board.

If you have a flight booked, please check with your air carrier as some may not accept bicycles on board the aircraft. There is no facility to hire bicycles on board our ships however there may be shore excursions involving cycling depending on the itinerary.

Please note, the above policy also applies to Tandem and Medical Tandem bicycles.

Hotel Entertainment

3 Gold Stars - Entertainment Manager
2.5 Gold Stars - - Assistant Entertainment
2 Gold Stars - Musical Director, Production Manager, Youth Manager
1.5 Gold Stars - Entertainment Host (Senior)
1 Gold Star - Entertainment Host (junior), Assistant Youth Manager, Assistant Manager Production
None - Guest Entertainers, Dance Couple, Show Company Manager, Show Company Cast

Hotel Food and Beverage

3 Gold Stars - Food and Beverage Manager
2.5 Gold Stars - Food and Beverage Manager Food and Beverage Services Manager, Executive Chef, Senior Restaurant Manager, Bars Manager, Inventory Manager
2 Gold Stars - CDC (Buffet/Prod/Grills), Restaurant Manager
1.5 Gold Stars - Gallery Manager, Sous Chef (production), Sous Chef (Buffet), Chet Patissier, Head Baker, Head Butcher, Chief Sommelier Head Wine Waiter, Assistant Manager Bars, Assistant Manager Inventory
1 Gold Stars
None

Hotel Housekeeping

3 Gold Stars - Housekeeping Manager
2 Gold Stars - Assistant Housekeeping Manager (Butlers and Suites)
1 Gold Star - Laundry Manager, Night Housekeeper, Deck Housekeeper, Crew and Public Area Housekeeper
None - Senior Laundryman, Laundryman, Tailor, Laundry Assistant, Night Team, Steward, Butler, Housekeeping Assistant, Crew and Public Area Team, Kennel Master (QM2), Florist, Assistant Florist.

Hotel Management

4 Gold Stars - Hotel General Manager
3.5 Gold Stars - Senior Doctor.
3 Gold Stars - Housekeeping Manager, Food and Beverage Manager, Entertainment Manager, Hotel Operations and Retail Manager
2.5 Gold Stars - Hotel Auditor

Hotel Operations and Retail

3 Gold Stars - Hotel Operations and Retail Manager
2.5 Gold Stars - Customer Services Manager
2 Gold Stars - Finance Manager, Shore Excursions Manager, Administration Manager, Night Duty Manager, Communications Manager
1 Gold Star - Reception Manager, Events Manager, Flights Manager
None - Revenue Partners Staff, Shore Excursions Assistant Staff, Port Presenter Staff, Loyalty and Future Cruise Sales Staff, Guest Computer Service Manager, Librarian, Receptionist, Night Receptionist, Concierge Receptionist, Printer

Crew Office Function

3.5 Gold Stars - Human Resources Manager
2.5 Gold Stars - On board Trainer
2 Gold Stars - Crew Services Manager

1.5 Gold Stars - Assistant Manager Payroll Services
1 Gold Star - Assistant Manager Crew Services
None - Administrator (Crew)

Queen Mary 2 has 22 lifeboats which can carry 150 people per boat. There are also 60 life rafts, which can carry 37 people per raft, plus 2 fast rescue craft. Queen Mary 2 is certified to carry 4400 people (3108 guests and 1,292 crew) Life boats are located on deck 8. Life rafts are located on Deck 7.

Queen Victoria has 16 lifeboats which which can carry 150 people per boat. There are also 47 life rafts, which can carry 35 people per raft, plus 2 fast rescue craft. Queen Victoria is certified to carry 3,200 people (2,218 guests and 992 crew). Life boats are located on deck 4. Life rafts are located on Deck 3.

Queen Elizabeth has 16 lifeboats which can carry 150 people per boat and 2 dual purpose lifeboats.rescue boats which can carry 27 people. There are also 47 life rafts, which can carry 35 people per raft. Queen Elizabeth is certified to carry 3,272 people (2175 guests and 1,097 crew). Life boats are located on deck 4. Life rafts are located on open Deck 3.

In the event of an emergency, please go to your dedicated assembly station on board. Details of how to locate your assembly station are found on the back of your stateroom door.

The safety, comfort, and enjoyment of all our guests has always been a key concern at Cunard. With this in mind, as a direct result of the feedback we have received from our guests, we have amended our policy with regards to smoking on board Cunard ships.

All public spaces (with the exception of designated smoking areas) including restaurants and outdoor dining alternatives are designated as non smoking within the ship. Smoking is not permitted in staterooms, on balconies, or in public areas (with the exception of Churchill's Cigar Lounge, which is reserved for cigar and pipe smokers only).

Electronic cigarettes

Electronic cigarettes and vaporising devices, including those which do not emit smoke/vapour, are only permitted in designated smoking areas. Some countries have strict rules around the use of electronic cigarettes, please visit the foreign office website for information.

Designated smoking areas on the open decks will be clearly signposted and noted in the Daily Programme.

Travelling to the United Arab Emirates

Please note that the use and possession of electronic cigarettes is illegal in the United Arab Emirates. If you are arriving and/or leaving the country by plane, please be advised that any electronic cigarettes will be confiscated at the airport and you may face a penalty. If you are visiting any UAE ports as part of your cruise, please do not take electronic cigarettes ashore.

All public spaces are designated as non smoking within the ship, with the exception of designated smoking areas. On the open decks, designated areas will be clearly signposted and noted in the Daily Programme.

All restaurants are non-smoking, and this includes outdoor dining alternatives. Smoking is not permitted in your stateroom/suite or on your balcony.

Churchill’s is a lounge dedicated to cigar and pipe smokers all day.

Electronic cigarettes and vaporising devices, including those which do not emit smoke/vapour, are permitted in designated smoking areas only.

Travelling to the United Arab Emirates Please note that the use and possession of electronic cigarettes is illegal in the United Arab Emirates. If you are arriving and/or leaving the country by plane, please be advised that any electronic cigarettes will be confiscated at the airport and you may face a penalty. If you are visiting any UAE ports as part of your cruise, please do not take electronic cigarettes ashore.

In some ports, it is necessary to anchor offshore rather than alongside. When this is the case, we use a tender to take you ashore. A tender is a small vessel with a capacity of around 100 people. The tenders are usually our own, manned by our crew, but sometimes they are chartered through a trusted external provider.

Embarking and disembarking the tender safely.

In the interests of safety, we require all guests wishing to use the tenders to have sufficient independent mobility to negotiate steps (up to 20cm/8 inches high) and traverse a gap of up to 45 cm/18 inches. Anyone wishing to board the tender will need to demonstrate this ability via a mobility test prior to tender embarkation by stepping unaided over a distance of 45 cm/18 inches. Children who are unable to step across a gap of this size will be permitted to use the tender service provided their parent/guardian is able to demonstrate that they can carry or pass them safely across the mobility test gap.

There will be crew members there to guide and steady you as you embark, but they cannot support, carry or lift guests on board the tender for safety reasons. Please wear appropriate, flat, and securely attached footwear, when embarking and disembarking the tender.

If you use a wheelchair or mobility scooter, please note that you or your travelling companion are responsible for assembling and disassembling your wheelchair/mobility scooter. The crew will endeavour to assist where practical and safe to do so, providing that no individual part weighs more than 20kg/40 lb.

If you have notified us that you have reduced mobility you will be invited to a tender briefing on board and given the opportunity to take part in the mobility assessment (described above) in advance. This must be completed without any assistance. If an officer decides it is not safe for you to board a tender, please respect their decision as this decision is taken to ensure your safety, in accordance with health and safety law.

Safety while on board the tender.

Once you have embarked the tender, please follow the instructions given by crew members and find a seat as soon as possible. Do not get in or out of the tenders until told to do so.

Shore excursions.

Priority will be given to you if you are on a shore excursion. Please see the mustering details in the Daily Programme for more details.

How do the tenders run?

Tenders are run on a continuous loop: please see the Daily Programme for times and frequency. As mentioned above, we will embark shore excursion guests first, then all other guests.

Naturally, most guests will want to disembark as early as possible, so we do expect a very busy period in the morning. Therefore, we will stagger disembarkation and ask you to collect a ticket at a particular venue and then wait for your group to be called before making your way down to the tender platform. Public announcements will be made throughout the morning, so please listen carefully.

Once the busy period is over we will make an announcement and you will be free to use the tender without a ticket.

Cost.

The tender is free of charge all day. Should you have any questions about the tenders, including concerns about safety and mobility, please ask at Reception.

Accessibility.

On Queen Mary 2 there are 14 steps from the Deck one entrance down to the pontoon for the tenders. There is 20cm between steps and the steps are 25cm deep. The forward gangways have lifts, so are accessible for guests with walking difficulties.

On Queen Elizabeth and Queen Victoria there are 10 steps down to a landing followed by a further 8 steps to get onto the pontoon. Guest will then need to climb up 4 steps to get into the tender and a further 2 more to get down to the seating area.

Those who are unable to do this due to mobility issues would be unable to go ashore at ports of call where a tender is used.

You still need to register a credit or debit card at check-in, even if you intend to settle your on board account in cash. Please note you will be asked to enter your 4 digit pin number for verification.

Your on board account must be kept in credit at all times. You may add credit to your account at any time by visiting the Reception desk.

Should your account no longer be in credit, any outstanding balance will be charged to your card unless further cash is provided.

We are unable to accept:

money transfers to the ship (other than gift credits, however these are non refundable and cannot be taken out as cash) either prior to embarkation or whilst on board.
personal cheques, traveller’s cheques or prepaid credit cards

Any unused cash on your account can be refunded back to you at the end of the cruise by you visiting the reception desk prior to disembarking. Any credit due to be returned to you will be clearly shown on your final statement which will be delivered to your cabin on the last night of the cruise.

You can exchange your money on board into local currency for most ports of call. There are however certain ports when the ship is unable to carry local currency. In such cases, the ship will advise which currency is best to take ashore.

Please remember that we can only accept back the currencies we sell on board and only in the denominations that we sell.

Foreign currency can be charged to your account if you have a credit card registered or if your account has sufficient cash credit to cover the transaction.

There is a daily limit on all currency transactions of US $500, and weekly limit of $2500 against a registered credit card. This is to ensure that we comply with money laundering regulations. We are unable to accept either personal cheques or travellers cheques. We are also unable to accept €500 notes at any time for currency exchange transactions.

If you require cash for any reason whilst you are on board you may charge this to your account. There is a daily limit of US $500 against a registered credit card.

Duty-free items purchased on board via the shops

It is not possible to consume duty-free alcohol in your stateroom or around the ship. All duty-free alcohol purchases will be retained by the shop and will be available for collection on the last full day of your cruise.

It is possible however to consume duty-free tobacco products in the designated smoking areas.

Duty-free items are not available on any cruise that only visits countries within the EU.

You may alternatively purchase alcohol from the room service menu or from our Gift Collection to enjoy both in your stateroom and restaurants.

Yes, we offer a variety of drinks packages and wine collections on board. For details, please visit our drinks packages section.

You will be able to preorder your drinks package or wine collection via My Cunard, from one year before departure.

Wine tasting

Chief Sommeliers on board create wine tasting packages which are influenced by the cruise and itinerary and will be subject to availability. To check availability and make a booking, please enquire at the Purser's Office once on board.

Room service

Single bottles of wine or champagne can be pre ordered from our Gifts Collection and spirits can be ordered via room service.

For sample menus available on board, please see our Bars and Lounges section.

Whether you are starting the day with an illy coffee, making the most of the sunshine on deck with a classic cocktail or getting ready for a night out on board, Cunard offers a wide variety of bars and lounges to suit your tastes. All are stocked with an enticing selection of international premium brands and vintages from around the globe. In your stateroom you will find a minibar and 24 hour room service menu.

Our spirits are available in a choice of 1oz (29.6ml) or 2oz (59.1ml) measures and there is an enhanced premium mixer offering. All bar prices on board are in US Dollars and subject to a 15% service charge.

Below you will find a selection of drinks menus showing the variety on offer in our bars and lounges on board:

We offer a selection of non alcoholic beverages including:

Soft drinks
Non Alcoholic Cocktails
Alcohol Free Beer & Wine

General Information

A 15% service charge is automatically added to your purchases, which is shared amongst the beverage staff. Naturally, you are free to tip any member of the crew over and above these amounts, at your discretion.

Yes, it is possible to arrange a taxi in some ports of call.

Alternatively we offer an exciting range of Shore Excursions which can be pre booked via Voyage Personaliser or booked via the tours desk on board.

Port of Call

If you wish to book a taxi for a port of call you are visiting, please speak to the Reception Desk. It is not always possible to pre book a taxi in all ports of call: reception will be able to confirm if this is possible or if there will be taxis along the quayside.

Alternatively, our Shore Excursions Team on board may also be able to arrange a private car booking for you, please enquire once on board.

Southampton

Please speak to reception who will be able to arrange a collection for you at Southampton. There is a taxi rank at each cruise terminal in Southampton.

New York

We do not offer taxi bookings in New York, but please rest assured that there are hundreds of taxis upon arrival in New York.

There is a resident Chiropractor on board Queen Mary 2.

There is a doctor on board who can help with minor ailments and procedures. A range of massage treatments are available from the spa. Guests should be reminded that they should have adequate medical insurance before travelling as services from the Medical Team can be expensive.

You can email the ship directly at qmhspa2@cunard.co.uk if you wish to make requests for services.

Via Mobile Phone

As mobile phone service is available on board our ships, the easiest and possibly fastest route will be to send an SMS text or call their usual mobile phone numbers. When ships approach port and land-based mobile phone service again becomes available, the ship's service is switched off. Most mobile phone providers have agreements with the ship's service provider; Telenor. Costs are usually higher than for making an International call to or from a mobile phone.

Via Email

Guests on board can access their own personal email account connecting to the Internet while on board, using either their own mobile device/tablet/laptop via WiFi or using a computer in the ship's Internet Centre. There are charges for internet usage and these are the same whether using WiFi or a ship's Internet Centre computer.

If you do not have a personal email address and want friends and family back home to be able to contact you, you can give them one of the below email addresses and we will pass the message on to you. A small charge (approximately $1.50) will be applied to the on board account.

The email needs to include your name and cabin number within the subject line of the email.

Info.qv@cunard.co.uk

Info.qm@cunard.co.uk

Info.qe@cunard.co.uk

Contacting Crew Via Email

If you are a friend or relative of a crew member please contact them via their personal email account.

Via Ship's Satellite Telephone

It is very easy to call of our ships at sea from the UK. Callers are connected to the Purser's desk and calls may be received any time whether the ship is in port or at sea, as long as there is a satellite connection. Please be aware that it may take some time to locate the guest and bring them to a phone. If guests are not in their stateroom, a message will be taken and delivered to their stateroom.

The procedure for sending a fax to our ships is the same. Please find the relevant telephone and fax numbers below:

Queen Mary 2 - 00 870 773 235 723 or 00 870 331 062 710
Queen Victoria - 00 870 764 817 752 or 755
Queen Elizabeth- 00 870 765 067 260 or 263

If calling from outside of the UK please call - 001 732 335 3272

If calling from the US please call - +1877 266 0985

Please note that there may be times where the ship is not receiving a satellite signal which may result in you being unable to contact the ship for a short period.

All prices listed below are subject to change. Please check with your service provider for accurate costs.

Please be aware that a connection via Satellite can be very expensive at around £6 per minute, you will be charged by the min and as soon as the phone starts ringing. Please refer to your phone provider for confirmed details of costs.

You will also be required to "press the pound sign on your keypad" when entering details. For those based in the UK, the pound sign is equivalent to the hash (#) key.

If you experience difficulties contacting the ship, in case of emergencies, you may call our Customer Contact Centre on 0344 338 8650 (local charges apply) where a message can be passed on.

Most people find their mobiles work well at sea, because this is a satellite service, on occasion signal strength can vary, but you should be able to do all the usual things – make and receive calls, send text messages and photos.

If you see Telnor on your mobile’s display, this means you are using International Marine Roaming and the cost of making and receiving calls and texts will be added to your mobile bill, not your ship account.

Your service provider should be able to give you a breakdown of all charges. Please note that charges for "pay as you go" can vary to those of contract phones on the same network.

There may be occasions that your phone will not be able to find a signal.

Please note - Prior to sailing, guests may need to contact their mobile phone providers to ensure International Roaming is enabled.

Satellite internet plans

All of our ships are Wi-Fi enabled - after purchasing a satellite internet plan, you can access the Cunard Guest Wi-Fi on your own devices or via our terminals in the library or ConneXions.

Gold, Platinum and Diamond Cunard World Club members will receive complimentary internet credits, which are redeemable against our satellite internet plans.

For more information about satellite internet plans on board, please visit our Staying Connected page.

Internet station opening hours and locations

The internet stations are open 24 hours a day. Assistance is available at various times throughout the day and evening.

Internet stations are located in the following areas:

Queen Victoria- The Library on Deck 3 (24 hours) and Cunard ConneXions Classroom on Deck 1 - (9am-7pm, except when learning sessions are taking place)
Queen Elizabeth– The Library on Deck 3
Queen Mary 2– Cunard ConneXions iStudy on Deck 2

Data roaming on mobile devices

Most people find their mobile phones work well at sea. You’ll see ‘Telenor’ or ‘90112’ if you’re connected to International Marine Roaming.

Charges for these connections are set by your network service provider and will be added to your mobile bill rather than your on board account. Please contact your normal service provider for data allowance and costs.

You can also use your cabin phone to make calls - charges will be added to your on board account.

Skype and video calling connections

The restrictions with available satellite connectivity and bandwidth make the use of Skype and other video calling (Facetime etc.) extremely unreliable and we do not recommend their use on board.

You can direct-dial ashore worldwide from your stateroom.

Phone calls are charged $4.95 per minute due to being a connection through the ship's satellite phone and will be charged to your on board account only (subject to change).

Should you have difficulties, our staff in the Business Centre will be happy to assist you.

Please contact your supplier for details on calling from the ship using your mobile.

In some destinations there is not the infrastructure to offer excursions, or there are limited Tour Operators or guides. Examples of such places include:

Ny lesund, Spitsbergen - no excursions are operated in Ny lesund. Ny lesund is almost only inhabited by scientists, and there is no infrastructure for excursions and no guides. Ny lesund can offer a few amenities for guests - for example: a small shop and a post office etc. It is not permitted to venture out of the small settlement. This is mainly due to safety as there is a potential threat from wild animals like the polar bear, but also there is concern about the vegetation. as it is very vulnerable. You will be given full information on the area once you are on board and will have the opportunity to go ashore independently.

Catalina Island - at Catalina Island there are no organised shore excursions as the island is very small and there is no infrastructure to support organised shore excursions. You can take the ships tender to the beach, where you can lounge in the sun and explore. When you have enjoyed your time ashore make your way back to the ship using the ships tender. Further information regarding Catalina Island will be provided to you once you are on board.

The port of call is showing as an option to select on my Cruise Personaliser, however no shore excursions are available to book.

The reason for this may be because the port of call is an embarkation/disembarkation port. Although this may not be the case for your itinerary, these excursions are only bookable on board.

From time to time it may be necessary for us to cancel a shore excursion due to operational reasons or if the port has been removed from the itinerary.

In the unusual event that we need to cancel a shore experience for operational reasons, we will notify you as soon as possible to give you an opportunity to book an alternative and process a full refund to the card on which you made the purchase.

Please note once your refund has been completed your card company may hold the refund for a period of time: please speak to your card company first should your refund take longer than seven working days.

If you have booked a shore excursion on board, which would be charged to your on board account, we will amend your on board account to reflect the cancellation and no charges will be applied.

If we are able to operate a different excursion you will be advised as soon as possible.

The requirement for seat belts depends on the law of each country visited. Usually in Europe you can expect to be provided with a coach fitted with seat belts, however in many other countries it is not a legal requirement and it depends on the coach available to the tour company on the day.

If seat belts are provided it is advisable that they are worn for safety reasons.

Car seats are not a legal requirement when travelling on a coach and there is no guarantee that if you did bring a car seat with you that the seat belts that are provided in the coach (if provided) would be able to secure the car seat adequately.

Usually the ship will dock in the port and you will leave by the gangway. In some ports, however, we will anchor a little way out from the shore and you will be taken ashore by tender. These ports are indicated on the itinerary by an "A". There is a possibility, in exceptional circumstances, that we will have to anchor outside of a port and use tenders to take you ashore, these are indicated these with a "PA".

On cruises that have a call at a port that requires use of the ship's tenders or the shore quayside. Whilst every effort will be made to enable access, you must have some independent mobility in order to step into the tender and out of it on the shore side.

Our crew are not allowed to lift guests. Please be advised by our officers accordingly.

Additional information regarding a shore excursion will be contained within the 'Important Information' section on the home page of My Cunard or within the shore excursion descriptions themselves.

Please note that this is generic information and not all shore excursions listed are available for every cruise. Full details of the shore excursions available to you on the cruise can be found on My Cunard.

Any luggage that has been left on board will be landed in Southampton at the end of the voyage and then transferred to the Baggage Handling Company in Southampton, where it will be safely stored in their warehouse until further notice.

To arrange delivery or collection please contact 02380 873111 between 8.00am-6.00pm or alternatively, you can email: info@thebaggagehandlingcompany.com.

Please note, delivery charges are the responsibility of the passenger.

Generally it will take approximately two hours after the ship comes alongside, to have all luggage landed and the ship cleared by local authorities before guests are invited to disembark. We operate a staggered disembarkation and this can take up to a further two hours before all guests have departed. You need to allow a minimum of an hour to collect luggage and pass through American security before guests are free to resume their journey.

Yes, it is possible to arrange for your luggage to be stored in New York or Southampton. This is available for guests disembarking the ship in New York or Southampton who plan to return to New York or Southampton to embark the ship again within a few days.

Please speak to the Pursers Office once you are on board who will be able to check availability for you.

New York.

If there is availability you will need to place your luggage outside your stateroom the night before disembarkation between 6.00pm and Midnight and attach your standard luggage labels.

You will then need to collect your luggage from the baggage hall which is in the cruise terminal ashore, attach your second set of luggage labels to your luggage and drop your luggage off at the dedicated luggage Concierge Stand after going through Customs and Immigration.

Southampton.

If there is availability you will need to place your luggage outside your stateroom the night before disembarkation between 6.00pm and Midnight and attach the green luggage labels given with the information letter.

The luggage will be automatically transferred to the storage facility. Please ensure you remove all essential belongings before placing the bags outside your stateroom.

Cost.

The cost to leave your luggage in New York is $195.00* per bag for up to 30 days and a further $30* per 30 days thereafter. This includes transport from/to the correct terminal, secure storage and insurance cover.

The cost to leave your luggage in Southampton is $65.00* per bag for up to 30 days and a further $30* per 30 days thereafter. This includes transport from/to the correct terminal, secure storage and insurance cover.

*Prices are subject to change.

Please note there are no restrictions on the size or weight of your luggage.

It is permissible to wear such items of clothing during the daytime , however please refer to our What to Pack web page for evenings on board.

It should also be noted that some countries may have rules against this sort of attire such as Barbados where it is illegal due to this matching the uniforms worn by security services.

Restriction to wear Camouflage Clothing

Barbados
St Kitts
Dominica
Grenada

No Restrictions to wear Camouflage clothing

Curacao
St Maarten

In light of current restrictions, and the evolving situation we find ourselves in, we have currently paused sending pre-voyage booklets to all our guests globally. Rest assured, all information that can be found in the booklet can also be found on My Cunard, including shore experiences, e-tickets and luggage labels. We look forward to welcoming you on board soon.

You may book as many as you like – however we recommend allowing 1 hour between departures. If you miss a shore experience due to a delay on the previous experience, you will receive a full refund.

Yes we do and these can be booked via My Cunard.

The symbol 'fam tour' means that the tour is particularly suitable for families. Some shore excursions have a minimum age to participate, which is either set out in the tour description or will be made known to you when booking.

Age Limits

Child prices are for those aged 3 to 12 inclusively.

Guests over the age of 13 will require an adult ticket.

Infants aged 23 months and under (on the date of sailing) can travel on the excursion free of charge, as long as they are seated on your lap. Please note there may be occasions when this is not possible and this will be detailed on the Shore Excursion description via My Cunard.

Please ensure that you book a tour ticket for your infant via My Cunard.

Note that all minors (those under 18) must be accompanied by an adult on shore excursions.

We ask parents and guardians to note that children must not be left unaccompanied on the ship whilst the ship is in port. There is no facility offered on board to look after your children if you go ashore.

Car Seats

You are welcome to bring your own safety seat since these are not provided due to different laws being applicable in other countries.

If you are bringing a car seat for an infant (aged 2 or under) you cannot purchase a seat when booking your excursions via My Cunard. This is because infants are not charged. You will need to speak to the Shore Excursion Team once you are on board to advise you are bringing an infant and a car seat. Please be aware that the size and safety fittings of coach seats may vary between excursions and we cannot guarantee that safety seats will fit in all coaches. In some instances we are unaware what coach is provided until on the day of the shore excursion.

We do not recommend that guests take a shore excursion on embarkation/disembarkation day due to time constraints and onward travel arrangements.

You may notice that a shore excursion is offered in a port of call where the ship remains overnight or for two/more days, however these are offered to those guests who are taking the longer cruise where the choice of 7/14 nights was available (for example, World Cruises or 7/14 night cruises on Queen Elizabeth).

If you wish to take an excursion on embarkation/disembarkation day then we strongly advise you ensure that the tour times do not clash with your travel arrangements.

Any excursions offered on embarkation/disembarkation day will be shown via My Cunard where available.

Occasionally excursions are arranged on disembarkation day and include a transfer to the airport, however you should still ensure that this fits with your check in or flight time.

If you wish to arrange a private tour for your final day, then it may be possible to arrange this on board (taxi to a chosen destination) however, we recommend that you familiarise yourself with the process involving taking luggage off the ship.

If you choose to pre book shore excursions, then you must pay for these at time of booking. This can be done via My Cunard and you must have a valid credit or debit card to do so.

You may book shore excursions once you are on board and these will be charged to your on board account, which will be settled at the end of your voyage. If you have on board credit then this is deducted for the balance of your on board account so you are therefore able to effectively use any on board credit given to you to pay for your excursions, however please note that your chosen shore excursion may no longer be available. Booking shore excursions on board may also result in higher prices than if you were to pre book them.

If you wish to book an accessible shore excursion, this will be charged to your on board account as it is not possible to book these on line.

If you choose an excursion with a long transfer time to the main destination (i.e. Civitavecchia to Rome) it is likely that a convenience stop will be made.

If you choose an excursion that includes refreshments or lunch, there will be toilet facilities available at the refreshment/lunch venue.

We can not guarantee that there will be toilet facilities on the coaches used for our excursions as we do not know until the day of the tours which coaches will be supplied to us by the local coach operators.

Your Cunard experience starts the moment you arrive at your embarkation port, with porters waiting to collect your luggage before you head off to check in.

After check in you will board one of our magnificent ocean liners to be greeted by members of the ship’s company and experience the stunning view of the Grand Lobby before you.

You’ll then be shown to your luxurious stateroom where you can freshen up and meet your stateroom steward. They are there to ensure every detail of your stay on board is taken care of.

Once you’ve unpacked you’re free to explore the ship. Of course, if you’re a guest in one of our Queens Grill suites, your butler will be unpacking for you.

After a relaxed lunch you can head off to further explore the ship or return to your stateroom to unwind before sail away.

After a short safety drill, make your way up on deck to enjoy a glass of Champagne as your voyage to exciting destinations begins.

The cabin electrical systems on board are not designed to take high current capacity items.

Cabin hair dryers are provided for the comfort of the guest, these are specially bought for the ships and are of lower current ratings and hence compatible with the ships electrical systems.

You can also find irons in our laundries on board and are free of charge. Please note, you are not permitted to bring irons on board with you.

Personal Extension Leads are not permitted on board unless to be used with essential medical equipment (e.g. CPAP and nebuliser machines). These will be checked for electrical safety along with your piece of medical equipment prior to sailing.

Surge protected extension leads are not accepted in any circumstances as they interfere with the ship's electrical distribution.

Pillow

Standard pillows are of a hollow fibre construction, made by Calderon.

Duvet

The duvets are made of cotton hollow fibre by English Trading with a tog rating of 10.5.

Sheets

Sheets are made from polycotton by Calderon. You may request sheets and blankets instead of duvets up to 3 days prior to departure by calling our Customer Contact Centre. Within 3 days prior to departure, please make your request with your cabin steward once you are on board.

Anti-Allergy

Please note we do not have anti-allergy bedding on board our ships, however if you do have an allergy to washing detergent then we can make arrangements for this. Please contact our Customer Contact Centre to make your request.

Mattress Topper

We do not supply mattress toppers as the mattresses on board all ships are of high quality and therefore a mattress topper should not be required.

However, we can provide a duvet over the mattress. This can be arranged with your steward once you are on board.

The items listed are not available for purchase.

There are no weight restrictions on the upper pullmans, however there is a weight restriction on the bunk ladder of 130 kg which is approximately 20 Stone.

The upper pullmans are "shock tested" to approximately 300 kg.

Any passenger can sleep in a upper pullman, please bear in mind the bed is elevated therefore a lower berth/cot may be suitable for children/babies.

You will be unable to have a King sized bed configuration in your stateroom if any of the upper pullmans are in use.

Queen Victoria.

Grand Suite Q1 cabin 6194; three small glass top table, four dining chairs, one rectangle stone table, two chairs, two stool/ottoman, two single loungers and one double lounger

Grand Suite Q1 cabin 6203; two small glass top table, four dining chairs, one rectangle stone table, two chairs, two stool/ottoman, two single loungers and one double lounger

Grand Suite Q1 cabins 7142, 7159 and 8211; three small glass top table, six dining chairs, one rectangle stone table, two chairs, two stool/ottoman, two single lounger and one double lounger

Queens Suite Q5 cabins 4188, 4189, 5189, 5190 8211; one large white table, two square small tables, two loungers and two recliner chairs.

Queens Suite Q5 cabins 8162 & 8163 8211; one large white table, one round small table, two loungers and two recliner chairs.

Master Suite Q2 cabins 7070, 7085, 8211; one round stone table, two small glass top table, four dining chairs, two lounge chairs and two stool/ottomans

Penthouse Q3 cabins 4099, 4101, 4104, 4106, 5101, 5103, 5106, 5108 8211; two stools, one large white table and two recliner chairs

Penthouse Q3 cabins 6104, 6106, 6109, 6111 8211; one large white table and two recliner chairs

Penthouse Q6 cabins 5191, 5192, 5194 8211; one large white table, two square small table, two loungers and two recliner chairs

Penthouse Q6 cabins 8164, 8165, 8166 8211; one large white table, one round small table, two loungers and two recliner chairs

Suite cabins: 7036, 7037, 7038, 7039, 7040, 7041, 7042,7043, 7044, 7045, 7048, 7050, 7051, 7052, 7053, 7063, 7078, 7080, 7082 ,7084, 7086, 7088, 7093, 7095, 7097, 7099, 7101, 7103, 8211; one large white table and two recliner chairs

Queen Elizabeth.

Grand Suite Q1 - one dining table with 4 chairs and cushions, two chaise lounge with cushions, two chairs, two ottoman and two tea table with glass top.

Master Suite Q2- one dining table with two chairs and cushions, two chaise lounge with cushions, two chairs, two tea table with glass top.

Penthouse Q3 & Q4 and Queens Suites Q5 & Q6 - two reclining chair with ottoman, one tea table.

Princess Grill Suites P1 & P2 - two reclining chairs with ottoman, one tea table.

Club Balcony and Balcony- two dining chairs and one tea table.

Queen Mary.

Britannia Grade -two dining chairs and one tea table.

For Southampton Departures Only:

You are welcome to bring as many luggage items with you as you wish ensuring it can all be stored safely in your stateroom. Each piece of luggage must weigh no more than 23kg.

If you prefer not to pack your wedding dress and/or suit in your main luggage you may carry these on in dress or suit bags with clear labels stating name, stateroom number. You will still be required to put these through the luggage scanner at the terminal.

Deck 14
Area Name - The Lookout
Features;

Observation platform accessed via sports deck with view over the ship's bow
Standing room only for approximately 50 people

Day Use - Observation - 24 hours
Night Use - Observation - 24 hours

Deck 11
Area Name - Observation Deck
Features;

Almost 360 degree observation deck overlooking bow of the ship
Standing room only for approximately 100 guests

Day Use - Observation - 24 hours

Night Use - Observation - 24 hours

Yes, The Royal Court Theatre can be found on each ship. The theatre is located on decks 1, 2 and 3 on board both Queen Elizabeth and Queen Victoria with a capacity of 850 seats per theatre and located on decks 2 and 3 on board Queen Mary 2 with a capacity of 1094 seats.

Each theatre also has a number of wheelchair spaces, available on a first come - first served basis. It is not possible to pre book these spaces or any of the seats in the theatre (with the exception of Private Boxes as detailed below).

Private Boxes - Production Show Evenings.

Guests on Queen Victoria and Queen Elizabeth can experience private boxes.

Celebrate special evenings in the Royal Court Theatre with our Theatre Box programme. You will be offered finger desserts and champagne cocktails in a private lounge area. At performance time, you will be guided to your private box, where bar staff will serve you chocolates and Verve Clicquot champagne. You can make a reservation via the Purser's Office.
Please note reservations close at 3pm on the day of the performance. A charge of US$55 + 15% Service Charge per couple applies, which will be added to your on board account.

Private Boxes Further Information.

If the theatre is showing a comedian, film or other such entertainment the boxes are complimentary and available on a first come first served' basis. It is not possible to reserve a box or any seat in the theatre prior to embarkation.

Please note that Queen Mary 2 does not have any Royal Boxes.

There are steps that lead down into each box, however there are 2 boxes which are wheelchair accessible, a guest may join you however please note that space is restricted to one wheelchair and this may lead to guests feeling a little cramped.

Performances.

During a typical 14 night cruise you will have the opportunity to see up to 6 Cabaret performers and up to 5 Production Shows. All shows are played twice on the same evening, usually at 8.30pm and 10.30pm, once for the early dining sitting and once for the late dining sitting.

Full details of the acts, shows and performances will be made available to you once on board.

If you are travelling on a back to back voyage i.e: Southampton - New York and then New York - Southampton, the productions and guest speakers are alternated so you should have the option to see different productions on each voyage.

There is no set opening time for the theatre, it will open for individual events which can vary day to day. Please see the daily programme, your on board news paper for entertainment events and times.

*Prices subject to change and inclusive of service charge

Prior to cruise

You can amend or cancel a spa booking up until 3 days before your departure date.

Log in to My Cunard to cancel any online spa bookings you have made. To amend a booking, please call our Customer Contact Centre.

Refunds will be applied to the card that was used to purchase the spa treatment or service and you will receive confirmation of your amendment or cancellation via email.

On board

To amend or cancel a spa booking once on board, call the spa via your stateroom telephone or visit the Mareel Wellness and Beauty spa reception desk at the locations below:

Queen Mary 2 – Deck 7, Forward view deck plan
Queen Victoria – Deck 9, Forward view deck plan
Queen Elizabeth – Deck 9, Forward view deck plan
Queen Anne – Deck 1, Mid Forward view deck plan

If you cancel before your treatment time, a full refund will be issued to the debit/credit card that was used to make the original booking and any relevant cancellation charge will be applied to your on board account.

Once you have booked your Cunard voyage, visit My Cunard and log in using your booking reference to view and customise the details of your upcoming holiday.

Spa treatments, fitness classes, and salon appointments on board your ship will be available to book on My Cunard from 180 days before your departure date up until 3 days before the start of your voyage.

On My Cunard, you’ll also be able to sign up for Shore Experiences, reserve a table in our alternative dining venues and arrange other bookings to enjoy during your sailing.

Once on board, bookings can also be made via the Mareel Wellness and Beauty spa reception desk, found at the locations below:

Queen Mary 2 – Deck 7, Forward view deck plan
Queen Victoria – Deck 9, Forward view deck plan
Queen Elizabeth – Deck 9, Forward view deck plan
Queen Anne – Deck 1, Mid Forward view deck plan

Liquor and tobacco at duty free prices are available onboard all three Cunard vessels.

Duty Free Liquor products sold via the shops will only be available to take home. You may order via the shops (detailed below) at any time throughout the cruise and orders will be available for collection at the end of your cruise (you will be given details where and when you can collect your orders). The shops are shut when the ship is in port.

You can also purchase duty free tobacco from the shops at any time during your voyage and can take the tobacco products away immediately for consumption on board or take ashore purposes.

Queen Mary 2 - Mayfair - Deck 3
Queen Elizabeth - Royal Arcade (Deck 3)
Queen Victoria - Cunardia - Deck 2

If you wish to purchase a bottle of liquor for in stateroom consumption you can continue to do so via Room Service.

Intra EU Voyages (Voyages visiting only Countries within the European Union)
On intra EU voyages we are unable to sell any duty free liquor or tobacco for on board consumption or to take ashore via the shops.

Price Guarantee

On all three Cunard vessels, the shop offers a price guarantee on liquor and tobacco purchases. We guarantee the shop will be cheaper than any comparable outlets - including any shops ashore during the voyage. You will need to be able to provide proof of the cheaper price from recognised retailers. Online price comparisons are not included. If you have already purchased on board the shop will refund you the difference back onto your on board account. If you have not yet purchased and have proof of the cheaper price ashore the shop will price match for you.

Queen Mary 2 and Queen Victoria.

UK daily newspapers are not available on board however we do offer 'ships' newspaper which is compiled from a selection of news stories from around the world and UK.

The newspaper is available in a number of languages including, French, German, Spanish and Japanese. It is available from reception or can be delivered to your stateroom upon request.

Queen Elizabeth.

UK daily newspapers are not available on board however, we do offer 'ships' newspaper; Britain Today and Daily Mail which is compiled from a selection of news stories from around the world and UK.

There are newspapers available in a number of languages including, French, German, Spanish, Dutch, Portuguese, Norwegian and Japanese. It is available from the Purser's office or it can be delivered to your stateroom upon request.

You can also keep up to date with the news via the internet.

We stock a wide range of sun lotions on board. We have factors 4, 6, 8, 10, 12, 15, 20, 30 and 50+. The prices range from $6.50 to $30. The complete list is below:

Lancaster Face Bronzer SPF15 50ml
Lancaster Self Tan Bronze Milk
Lancaster Sport FaceBody SPF20 75ml Pump
Lancaster Sport Mist SPF15 125ml Energise
Lancaster Sun Oil Free Gel SPF10 150ml
Lancaster Sun Oil Free SPF15 150ml
Lancaster Sun Tan SPF15 200ml
Lancaster Sun Beauty SPF15 50ml Face
Lancaster Sun Beauty SPF30 50ml Face
Lancaster SunTan SPF6 200ml
Lancaster Tan Maximiser 125ml Face and Body
Lancaster Tan Deepener SPF6 200ml
Malibu Aftersun 200ml
Malibu Aftersun 400ml
Malibu Aftersun Spray 200ml
Malibu Babes Lipstick Coconut
Malibu Babes Lipstick Berry
Malibu Lip Balm SPF20+
Malibu Lip Balm SPF30
Malibu Miss Lip Balm SPF30
Malibu Scalp n Hair Protector
Malibu SPF12 200ml
Malibu SPF15 Dry Oil Gel
Malibu SPF20 200ml
Malibu SPF30 200ml
Malibu SPF4 Dry Oil Spray
Malibu SPF8 Dry Oil Spray
Piz Buin 1Day SPF15 100ml
Piz Buin 1Day SPF30 100ml
Piz Buin Aftersun 200ml MOQ24
Piz Buin Duo SPF10/20 Lotion MOQ24
Piz Buin SPF 15 Lotion MOQ24
Piz Buin SPF 6 In Sun Lotion MOQ24
Piz Buin SPF10 n Sun Lotion MOQ24
Piz Buin SPF15 150ml + AS 200ml MOQ12
Piz Buin SPF15 Allergy Lotion MOQ24
Piz Buin SPF30 Allergy Lotion MOQ24
Piz Buin SPF30 In Sun Lotion MOQ24
Piz Buin SPF50+ In Sun Lotion MOQ24

Please note, all items are subject to availability.

If your child has a birthday whilst on board, please inform the Youth Manager who can be found at The Zone so they can help celebrate your child's special day.

If the child is registered and using the facility the Youth Team will ensure that the child’s birthday is celebrated by singing happy birthday and issuing them a card.

If a cake is required, the first point of contact should be to the Youth Manager who will be able to advise how this can be ordered.

Cunard cannot accept any child under the age of 6 months as a guest. We are unable to accept infants less than 12 months on any Full World Cruise, Exotic Cruises or Transatlantic Crossings.

Children pay the applicable adult per person fare when travelling as a first or second guest.

Infants aged between 6 months and 2 years accommodated as a third or fourth guest in a stateroom travel free on board. A nominal fee may be charged for infants between the ages of 6 months and 2 years travelling where transfers, hotel stays and air travel are involved, which we will discuss with you at the time of booking.

Guests aged 2 to 17 years of age travelling as a third or fourth guest in a stateroom pay the full fare less the relevant third or fourth person discount.

Please note that children under the age of 16 are not permitted to travel in a stateroom without an accompanying passenger who is aged 16 or over. Please see "What is the minimum age a child can occupy a cabin to themselves?"

Children aged six months (or 12 months as detailed above) to 23 months are classed as infants.
Children aged two years to 17 years are classed as children.
Those aged 18 years or over at time of travel are classed as adults.

There is no maximum age to travel.

Theatre - Children under the age of 13 must be accompanied by a parent/guardian in the Theatre during Productions Shows. Unescorted children will not be permitted to enter the Theatre.

Casino - Entry into the Casino is limited to guests over the age of 18, regardless of whether or not they are accompanied by a parent/guardian. (21 years whilst in US waters).

Swimming pools - On some ships there will be designated pools for use by adults only. All children must be toilet trained before using any of the pools. Swim nappies or pull up nappies are not accepted. This is due to health and safety reasons. All pools are unsupervised and children under 16 years are to be supervised by a parent or guardian at all times.

Whirlpools - The whirlpools on board are not to be used by children aged 7 and under, and children aged 8-16 must be supervised by a parent or guardian.

Gym, saunas and steam rooms - The minimum age for use of gym facilities including sauna and steam rooms, is 16 years of age with parental supervision or 18 years of age without supervision. Those under the age of 18 years of age should not use the weights section at all.

Nightclub - When in operation, children under the age of 16 are not allowed in the venues designated for the adult night club.

The Yacht Club (Queen Victoria and Queen Elizabeth) - No children are allowed entrance to this venue after the hours of 11.00pm.

G32 (Queen Mary 2) - No children are allowed entrance to this venue at all. (21 years whilst in US waters).

Other - Children may be required to have adult supervision whilst using certain rooms, further information on this can be provided when on board.

There may be time restrictions when children are no longer allowed in certain areas such as bars after midnight. These times and locations will be notified to you once on board.

Any passenger under the age of 18 years at the time of sailing must be accompanied by an adult aged 18 years or over.

Children aged 12 years or under must be booked into a stateroom with a guest who is 18 years or over. They should never be left alone in any stateroom and must be supervised by a parent/guardian aged 18 years or over.

Children aged 13 years or over must be booked in a stateroom with a guest who is 16 years or over.

If you are allocated to the Britannia restaurant, it would not be possible for you to dine in the Princess Grill or Queens Grill as these restaurants are reserved for those guests travelling in Princess Grill or Queens Grill suites. It is also not possible for you to upgrade to dine in Princess Grill or Queens Grill restaurants, unless you upgrade your stateroom prior to sailing.

If you wish to dine with other guests who are booked into a different stateroom category you would all need to be booked into the same stateroom category.

Tables for two people in any of the main dining rooms or Grills dining rooms are on a request only basis.

Tables in alternative dining venues are allocated on a first come, first served basis and we will always try to accommodate a table suitable for your requirements.

In buffet restaurants, you are free to sit at whichever table has suitable availability.

Pre purchasing an alternative dining venue.

You may pre-purchase a table, selecting the date and time, at the Verandah on Queen Victoria, Queen Elizabeth and Queen Mary 2

Bookings can be made through My Cunard 14 days prior to departure. Simply log on using your first name, surname, booking reference and date of birth. Once you have logged in you should visit the Dining heading on the menu ribbon and click on Select Dining.

An electronic confirmation will be sent by e-mail.

The confirmation is usually received a few minutes after the request is processed however, some requests may take longer to be approved.

The request and approval are linked to your passport. You will need to travel with the passport you used to apply for your eTA.

It would be preferable to have printed version of eTA confirmation upon arrival to Canada.

More details and application process can be found at http://www.cic.gc.ca/english/visit/visas.asp

An ESTA authorization is generally valid for two years. This means that as long as you have received an ESTA authorization to travel, you do not have to re-apply for two years. You may update your travel information; however this information is optional and is not required.

You must, however, ensure you take a printed copy of the document with you each time you travel as it contains your ESTA number, which may be needed for reference purposes.

A passport is required for all of our voyage itineraries. This is a requirement of the countries that you will visit on your holiday. You will not be able to embark the ship without a passport.

Some countries will also require you to hold a visa to enter their country. Some countries will require you to obtain a visa in advance of your cruise and others may issue a visa upon arrival.

Travelling to the United States of America.

The requirements changed on 1st April 2016 therefore you cannot enter the US without an electronic passport. If your passport was issued after October 2006, it should have an electronic chip. Even if your ESTA was previously valid, it will now be invalid from the 1st April following this change if you do not hold an electronic passport.

A valid Electronic System for Travel Authorization (ESTA) is required to travel to the United States.

Guests arriving at check in without a valid ESTA or US Visa may be denied boarding.

If you are travelling to the United States, a United States Territory (St. Thomas, San Juan and Hawaii) or your flight involves a fuel stop in the United States, you must obtain an ESTA approval at least 72 hours prior to arrival. In addition you must be in possession of a biometric passport (or E-Passport) when travelling to the USA under the Visa Waiver Programme (VWP).

The cost of an ESTA is currently USD$14.00 (however this is subject to change) per person and is payable during application of the ESTA. Once your ESTA is authorised this is valid for 2 years.

Applications for an ESTA can be applied for at https://esta.cbp.dhs.gov. Alternatively you can contact our visa supplier, CIBT on telephone on 0207 620 6998.

If you are a non-British citizen passport holder, be sure to check entry requirements for the United States with the United States Embassy. For British Subject passport holders, you must obtain a full US visa.

Taking a printed copy

All guests travelling under the ESTA Visa Waiver programme must present a print out of a successful ESTA application at check in. Please ensure the information on your ESTA confirmation matches your passport information.

Full details regarding ESTA applications can be found by following this link https://esta.cbp.dhs.gov/esta/

You can apply for an ESTA directly (https://esta.cbp.dhs.gov/esta/) . Please note that there is currently a charge of $21 per person for an ESTA, however this amount is subject to change at any time.

You can also arrange an ESTA through CIBT Visa Services if you call 0207 620 6998.

Please note that additional charges will apply - please contact CIBT Visa Services directly for further information.

If you have any other queries, please contact ESTAsupport@dhs.gov.uk

Please also note that an ESTA must be obtained more than 72 hours before departure.

If you are applying for a late visa or are having problems with your application, please contact the US Embassy as below:

24 Grosvenor Square
London
W1A 1AE

Switchboard : [44] (0)20 7499 9000

Please ensure the information on your ESTA confirmation matches your passport information.

In addition there is a requirement to be in possession of a biometric passport (or E-Passport) when travelling to the USA under the Visa Waiver Programme (VWP).

On January 19, 2016 Public Health England upgraded their health protection guidance (https://www.gov.uk/guidance/zika-virus) for people travelling to areas where ZIKV is known to occur. Zika virus is transmitted by mosquitoes, and symptoms include fever, headache, red eyes, rash, and joint pains.

The illness is usually mild and lasts between 2-7 days. However, the alert specifically references women who are pregnant or who are trying to become pregnant. This follows similar advice issued by the US CDC on January 15, 2016.

The situation is evolving rapidly so please regularly check the affected areas via the Pan American Health Organization's, PAHO website, clicking on the link to Zika Virus Infection.

Guests are reminded to take general precautions against biting insects by covering exposed skin, and using insect repellent. Comprehensive health information can be found at: http://www.cdc.gov/zika/index.html

Norovirus is a virus that in most cases causes nausea or vomiting and diarrhoea. It can also cause abdominal pain, loss of taste, general lethargy, weakness, muscle aches, headaches or low-grade fevers.

Outbreaks of Norovirus generally occur in closed or semi-closed areas such as hospitals, schools, prisons and cruise ships, etc. It is transferred from person to person by physical transmission, often due to an infected person not washing their hands properly and then touching items such as food utensils, door handles, etc, which are then touched by someone else.

When a person becomes infected, the virus begins to multiply within the small intestine. After approximately 1 - 2 days, Norovirus symptoms can appear. These symptoms develop between 24 - 48 hours after exposure and last for around 24 - 60 hours.

When people on board are diagnosed with Norovirus, they are confined to their stateroom so that they can recover and the risk of infecting other guests or crew is reduced. Rigorous cleaning procedures are carried out during and after outbreaks of Norovirus.

We will monitor the situation regarding any affected outbound flights and will contact you or your travel agent (if you have booked via one) with advise on what you should do, or with alternative arrangements.

If you travel agent is closed due to holiday periods etc, then we will contact you directly.

We will do our best to make it possible for you to join your voyage.

If you are booked on a net rate via a travel agent, your flights will be dealt with by your travel agent and you should contact them directly.

If you are travelling to Southampton, then you should check your route and ensure you have plenty of time to arrive at the terminal for embarkation.

If you are expecting to arrive at a Southampton terminal late, please call 02380 65 64 29 or 02380 65 64 31.

The Passenger Services Act (PSA) became law in 1886 and has been a part of U.S. cabotage law ever since. The law was designed to protect the United States domestic transportation industries (as applicable to both merchant and passenger vessels). The PSA grants U.S. flagged vessels the right to transport cargo and guests between U.S. ports.

Cunard vessels are foreign-flagged, and therefore must adhere to the guests Services Act and are not permitted to transport guests between U.S. ports unless a call to a distant foreign port is scheduled.

Find out more about the PSA.

With Cunard's White Star Luggage Service, provided by Luggage Forward, your bags can be collected from your home and delivered to the ship, and then back home again once you disembark. To schedule your shipment, please visit the Luggage Forward website or call Luggage Forward directly on one of the following numbers:

USA: +1 920 231 5114
UK: +44 (0)33 0808 1294
Italy: +39 06 97629508
France: +33 1 76 54 28 07
Spain: +34 518 88 93 48

For cruises which sail out of Southampton and fly back into the UK, or vice versa a transfer is generally provided from the airport to the ship in Southampton, or vice versa.

For all other cruises, you can book a coach transfer unless you have chosen a coach transfer as one of the benefits* available at time of booking.

All coaches are equipped with reclining seats, are non smoking and normally have a WC and washroom. In addition, comfort stop(s) are made en route. Coaches also have wheelchair access via a lift or ramp.

Please contact Cruise Connect for pick up point information, booking or for further details (Telephone: 0843 374 2246 calls are charged at local rate plus your telephone company’s network access charge, email: cruiseconnect@intercruises.com).

*In some instances, complimentary coach transfers may be available. This will be notified to you at time of booking. If this is the case then you must ensure that you have made your coach transfer booking with the Cruise Connect at least 35 days prior to departure.

If you are transporting goods to/from a country outside of the EU, your allowance is as below:

Alcohol allowances - You can bring in either, but not both, of the following:

1 litre of spirits or strong liqueurs over 22 per cent volume
2 litres of fortified wine (such as port or sherry)
Sparkling wine or any other alcoholic drink that's less than 22 per cent volume
Or you can combine these allowances. For example, if you bring in one litre of fortified wine (half your full allowance) you can also bring in half a litre of spirits (half your full allowance). This would make up your full allowance. You cannot go over your total alcohol allowance.

In addition you may also bring back both of the following:

16 litres of beer
4 litres of still wine

Tobacco allowances - You can bring in one from the following list:

200 cigarettes
100 cigarillos
50 cigars
250g of tobacco
Or you can combine these allowances. For example, if you bring in 100 cigarettes (half your full allowance) you can also bring in 25 cigars (half your full allowance). This would make up your full tobacco allowance. You cannot go over your total tobacco allowance.

You cannot combine alcohol and tobacco allowances.

Other goods (including perfume and souvenirs) - You can bring in other goods worth up to £390 without having to pay tax and/or duty.

If you arrive by private plane or private boat for pleasure purposes, you can only bring in other goods worth up to £270, tax and duty free.

Additional conditions when bringing goods into the UK - to qualify for the tax/duty free allowances you also need to meet the following conditions:

You must transport the goods yourself
The goods must be for your own use or as a gift
If the person you give the goods to pays you in any way (including reimbursing you for any expenses), then it's not a gift and you'll have to pay the duty and/or tax.
To bring in alcohol or tobacco you must be aged 17 or over

If you bring in any single item worth more than your allowance, you must pay duty and/or tax on the full item value, not just the value above the allowance. You also cannot group individual allowances together to bring in an item worth more than the limit.

If you are transporting more than 10,000 Euros in cash (the term cash includes cheques), outside of the EU, then you must declare this.

For more information, call HM Revenue and Customs on 0845 010 9000 (Calls cost 3.19p per minute plus your telephone company’s network access charge).

This information is supplied by HM Revenue and Customs and is subject to change. Please check directly with them prior to travelling regarding the limits you are allowed to bring back into the country. You can go direct to the relevant page of the HM Revenue and Customs website.

It may be possible to leave your luggage on board if you are disembarking during the World Voyage for collection in Southampton.

This service is dependent on the ship having sufficient storage and a charge of approximately $50* will be charged to your on board account (*subject to change). The limit is one item per person, with a maximum of two items per stateroom.

Please visit the Purser's Office once you are on board to enquire about availability. If this service is available you will be sent details whilst on board detailing what you need to do, and when and where your luggage can be collected from when it returns to Southampton.

White Star Luggage.

It is also possible to have your luggage collected from your home and delivered to the ship, or collected from the ship and delivered to your home if you are travelling on part of a world voyage.

This is organised by Cunard’s White Star Luggage Service™ provided by Luggage Forward®.

To schedule your shipment, please visit luggageforward.com/book/cunard or call Luggage Forward directly. From the US or any other location call +1 920 231 5114, or from the UK call +44 (0)33 0808 1294.

With Cunard's White Star Luggage Service provided by Luggage Forward, your bags can be collected from your home and delivered to the ship, and then back home again once you disembark. To schedule your shipment, please visit the Luggage Forward website or call Luggage Forward directly on one of the following numbers:

USA or other: +1 920 231 5114
UK: +44 (0)33 0808 1294
Italy: +39 06 97629508
France: +33 1 76 54 28 07
Spain: +34 518 88 93 48

Cruise Connect Coach Transfers.

If your holiday is departing from and / or returning to Southampton, return coach services are available from departure points across the UK, direct to the cruise terminal.

In some instances, complimentary coach transfers may be available. This will be notified to you at time of booking. If this is the case then you must ensure that you have made your coach transfer booking with Coach Connect at least 35 days prior to departure.

UK Collection/Drop-off Points.

Cruise Connect have 50 collection and drop-off points throughout the UK which can be found on their website.

Coach Facilities.

All coaches are equipped with reclining seats, are non-smoking and normally have a WC and washroom. In addition, comfort stop(s) are made en route. Coaches also have wheelchair access via a lift or ramp. Please note that Cruise Connect may require your wheelchair to be dismantled and stored in the luggage compartment depending on your wheelchair type.

Please contact Cruise Connect to book and for further information. (Telephone: 0344 338 8690; calls cost 3p per minute plus your telephone company’s network access charge) email: cunard@intercruises.com and quote your booking reference number.

All ports are different and some ports require a face to face Immigration Inspection. These will either be conducted on board the ship or ashore, details of this will be provided once you are on board and are subject to operational requirements.

When transferring between two ships on the same day, there will be a transfer for both guests and their luggage. The transhipping guests must be disembarking/embarking on the same date. The transfers will be organised by the ships and you will be notified on board if this transfer is possible and all further details regarding this.

US Ports.

All guests must disembark regardless of Nationality and whether they are in-transit or not, to pass through the Immigration and Customs Inspection with CBP (Customs and Border Protection). CBP relates to US cruises only.

The zero count requiring everyone to disembark is a CBP requirement.

If you have paid for an upgrade, you can request another pre cruise booklet (if eligible to receive a booklet) to be sent, which will contain the luggage labels with the new cabin number.

If you have received a complimentary upgrade, you will not be able to request new luggage labels; however, you will be able to print new labels from My Cunard.

All luggage must display another form of identification in case of any damaged or missing labels. Any luggage not labelled will not be placed on the conveyor belt.

The address you will need to send mail for one of the ship's crew or guests are as follows -

Crew member or passenger's name (+ cabin number if known)
Ship name, i.e. C/O MS Queen Mary 2
Cunard
Carnival House
100 Harbour Parade
Southampton
SO15 1ST

All mail should be clearly addressed with a return address on the back of the envelope/package.

Please note: we can ONLY pass on letters/cards/documents due to Customs and Security.

Complimentary parking

For guests booking a cruise on the Cunard Fare promotion, where available, complimentary car parking or coach transfers are one of the benefits available to choose from at the time of booking.

If you are eligible for complimentary car parking and this has been confirmed by Cunard at the time of booking, you must confirm the reservation of your parking space no later than 10 days prior to departure with Cruise and Passenger Services directly (see below section "How to book.").

Please note that Cruise and Passenger Services do not offer complimentary parking for blue badge holders and there are no such facilities offered at each of the terminals in Southampton.

Once booked, you will be sent a confirmation pack with all the details and a parking sticker for your car.

How to book

If you do not have parking included in your cruise fare, you can book directly with our partner, Cruise and Passenger Services (CPS).

To arrange car parking in Southampton

Please book online via Cruise and Passenger Services (CPS) no later than 10 days prior to departure. Please note you can secure your space 72 hours after you have booked your cruise holiday.

If you intend to take a trailer on your car, you will need to book two spaces and be charged appropriately.

To arrange car parking at the airport

You can arrange car parking at many UK airports through Holiday Extras via My Cunard. Once you have booked, Holiday Extras will email a booking confirmation confirming the car park details, directions, dates and times booked.

Cancelling or transferring your booking

If your booking has complimentary car parking then there is no charge for the parking services to be cancelled and your car parking booking will automatically be cancelled along with your cruise booking.

If you have booked your car parking directly with Cruise and Passenger Services and paid them directly, then a cancellation charge is applicable if cancelled more than 48 hours prior to embarkation. If the booking is cancelled within 48 hours prior to embarkation, then the full amount of your parking costs are taken as a cancellation fee with no refund.

Should you transfer your cruise to an alternative sailing then you will need to rebook your parking with Cruise and Passenger Services whether you are booking independently with them or if your new cruise has the complimentary offer applied to it.

Please note: If the cruise you are transferring from has a complimentary car parking offer applied to it this may not necessarily be available on the cruise you are transferring to.

Coach Transfers

For guests booking a cruise on the Cunard Fare promotion, where available, complimentary coach transfers are one of the benefits available to choose from at the time of booking.

Return coach transfers are available for other fare types on all Southampton roundtrip cruises of seven nights or more (with the exception of Full World Voyages).

Coach transfers are available to all guests on the booking. Please let us know at the time of booking if you wish to use this service and then contact Intercruises on 0845 052 0537 no later than 30 days prior to departure.

Coach transfers for Transatlantic fly-cruises operate differently. Please contact our Customer Contact Centre or your local Travel Agent for assistance with transfers for these voyages.

Pre-printed luggage labels will be included in your pre-voyage mailing booklet which will be sent to U.K passengers approximately 10 weeks prior to departure as long you have not opted to create your own e-brochure.

If you have elected to create your personalised e-brochure these can be downloaded from the Travel Documents section on My Cunard approximately 40 days prior to sailing.

Luggage labels will only be available once your cabin number has been allocated, once your cabin has been allocated an email will be sent to all passengers on the booking with an email address to advise luggage labels are available to print.

Please note: All luggage must display another form of identification encase of any damage or missing labels. Any luggage not labelled will not be placed on the conveyor belt.

Providing your bookings have been linked together, the maitre d' will endeavour to accommodate your request to dine together, however this cannot be guaranteed.

Cunard Fare bookings will receive first priority, Early Saver fare bookings will receive second priority when dining is allocated.

Other promotional fare bookings will have dining allocated once on board following all other fares being allocated.

Dining arrangements will be confirmed once on board.

Parts of our website that display or request sensitive information use a secure encrypted connection, which means the information can not be read by unauthorised people on the Internet. You can verify this in the address bar of your web browser - it should start with https:// where the s stands for 'secure'.

Your web browser may display a padlock in the address bar to indicate that it's a secure website. You can also click on this padlock to view our certificate to help assure yourself that you are accessing our genuine website.

Payment error has occurred.

Whilst trying to make your payment an error has occurred. Please try again. If you continue to experience problems completing your payment please contact us on 0345 355 0300* where someone can assist you.

Cruise has sailed.

It appears the sail date for your booking has passed.

Booking has been cancelled.

This booking has been cancelled and Cunard does not display cancelled bookings. Please contact the cruise line directly for assistance with this booking.

Incorrect booking reference.

We cannot find a booking with the booking reference you have supplied. Please try again. If you continue to experience problems with your booking reference please contact us on 0345 355 0300* where someone can assist you.

Problem processing card details.

We are unable to process the card details you have entered. Please edit your card details and try again. If you continue to experience problems completing your payment please contact us on 0345 355 0300* where someone can assist you.

Unable to process payment.

We are unable to process your payment at this time. Please verify your card number, your address and that you have sufficient funds available to make your payment and try again. If you continue to experience problems completing your payment please contact us on 0345 355 0300* where someone can assist you.

Unable to retrieve booking.

We are unable to retrieve your booking for you. Please check the details you have entered and try again. If you continue to experience problems accessing your booking please contact us on 0345 355 0300* where someone can assist you.

System is unavailable.

System is temporarily not available, please try again later.

Balance has been paid.

We are pleased to confirm that the balance for your holiday has been paid in full.

Would you like to continue?

Your session has been left idle. If you would like to continue with your session please select continue below.

*(calls cost 3p per minute plus your telephone company's network access charge)

A £20 admin fee would be charged when you are changing one of the names on a booking. This needs to be paid at the time that you make the change and is non refundable.

One admin fee of £100 per stateroom would be charged if you were to transfer a booking. In addition to this admin fee, the transfer must fit in with the other transfer criteria. Again, this must be paid at the time of the transfer and is non refundable.

For full details, please see our booking conditions.

Cunard Fare bookings

It is possible to amend your dining option after you have made your booking, providing that there is sufficient availability.

You can amend your dining option by logging onto My Cunard. Once you have logged in, select 'Your dining choice' on the Booking summary page (beneath the main booking summary information. From there you can select a new dining choice: a different table size, or dining time (where applicable). Once you have decided on a new option please confirm the change by clicking 'Save'.

Alternatively, please call our Customer Contact Centre (local call charges apply), or contact your travel agent if you have booked via one.

If you amend your dining preference but then decide you would like to go back to your original chosen time, please be aware we cannot guarantee you will not be placed on a waitlist.

Early Saver bookings

In line with the applicable Terms and Conditions, guests booked on an Early Saver fare will have their dining arrangements confirmed on board. Early Saver guests do however have the option of advising us of their preference up to 5 days prior to departure. You may submit your preference via My Cunard. Your dining option will be confirmed once on board.

Please note that those on Early Saver fares who have booked into a Queens Grill (grades Q1 to Q7) or Princess Grill (grades P1 & P2) suite need not submit a dining preference as there is a single sitting for dining in the Queens Grill and Princess Grill restaurants.

If you amend your dining preference but then decide you would like to go back to your original chosen time, please be aware we cannot guarantee you will not be placed on a waitlist.

Late Saver Fare and other promotional fares

Please note if you are booked on any other promotional fare you cannot select your dining choice, submit any requests, nor make any amendments once Cunard Line has allocated a dining choice for you, as per the terms and conditions. Full details will be provided once on board.

Yes, we accept Tesco vouchers on the Cunard Fare only.

Booking.

When taking advantage of the Tesco Club Card holiday token offer, bookings must be:

Made at least 90 days prior to departure
No less than 6 nights in duration
Made direct with Cunard Line - please visit our website for contact details.
A Cunard Fare (combinable with fare benefits & current pulse benefits)
Maximum of £810 in tokens can be used

Once you have made your booking you will need to post us your Tesco holiday tokens within 3 days. If you have an online code, please provide this at the time of booking.

You must exchange your vouchers for Tesco holiday tokens prior to making your booking. Cunard Line require the holiday token numbers and value at time of booking

Bookings made using Tesco holiday tokens follow our standard Terms and Conditions.

Tesco holiday tokens can only be applied to new bookings and can cover the full amount of the cruise fare including the deposit, however a cash deposit must be taken (via credit card). Once we have received your tokens, we will refund the deposit (if the holiday tokens cover the full balance).

Please note that once vouchers have been exchanged, there is an expiry date when they need to be used by. As the use-by date is governed by Tesco, we would ask that you contact Tesco direct for further details.

Vouchers must be in the name of the person travelling.

Exclusions.

Tesco holiday tokens may only be used against the Net fare and may not be used to cover fuel surcharges, optional packages, flights and other additional parts to a holiday

Tesco bookings are not combinable with Early Saver, Saver, any past passenger discount promotions, Thank You For Cruising offers, or Future Cruise Deposits/On board booking benefits.

On Board Spending Money

Your on board account will automatically be credited ready for when you board.

Car Parking & **Return Coach Transfers

Please see your booking confirmation for further details on how and when to book.

Please note if you book a pre / post cruise stay in a hotel these pre / post cruise days are not covered in the car parking / coach benefit. Complimentary car parking / coach transfers are only applicable to your cruise duration.

**Are available on all Southampton roundtrip cruises of seven nights or more (with the exception of Exotic Cruises and Full World Voyages).

You may find the following question useful - Do you offer complimentary car parking or coach transfers?

Depending on the type of fare you have booked it may be possible to change your cabin.

Cunard Fare

For Cunard Fare bookings you can, subject to availability, change your stateroom within the grade you have booked free of charge.

It is also possible to upgrade to a higher stateroom grade/type, subject to availability. This will incur an increase in fare.

Please call our Customer Contact Centre (local charges apply) or your travel agent, to upgrade your stateroom.

It is not possible to downgrade to a lower stateroom grade/type.

Early Saver / Late Saver Fare

If you have booked an Early Saver or Late Saver Fare, it is not possible to change your stateroom once it has been allocated as per the fare terms and conditions.

All complimentary benefits as part of the Cunard Fare are fixed and do not increase/decrease if you were to change your cabin grade (changing to a higher or lower grade of cabin).

If you have booked at a time where we offered on board spending money, in addition to the Cunard Fare benefits, the amount can increase/decrease if you were to change your cabin grade, for example if you were to upgrade your cabin.

Please note that this will not apply to any complimentary or reduced fare upgrades. Should you receive a complimentary or reduced fare upgrade, the amount of benefits will not increase.

To see if you have opted in to create your own personalised eDocs simply log on to My Cunard and then select "Your Holiday Information" from the "Travel Documents" menu. If you can select items to print this means that you have opted in to create your own personalised eDocs.

Please note - Late Saver or other promotional fare bookings and bookings made within 21 days of departure will be automatically opted in to create eDocs.

Pre-cruise information is sent to the lead passenger, approximately one month to one week prior to sailing. All pre-cruise information is also accessible via My Cunard, in the emails we sent to the lead guest, and on our preparing to sail webpages.

At present, we are unable to re-request pre-cruise booklets. Rest assured all information in the booklet will also be emailed to the lead guest, and is accessible on My Cunard and our preparing to sail webpages.

If a guest lives overseas but has a UK address we can book them directly (as a UK booking). This must be booked under their UK address and the guest must be made aware that, in the event of a medical landing or emergency, we will only repatriate them to their UK address.

UK Terms and Conditions apply.

However, if a guest lives overseas and does not have a UK address, this must be booked through the international team.

Insurance

The guest must have insurance with the adequate level of medical cover. Most insurance policies will only cover you for medical repatriation to the country you have booked the holiday through (the UK)but they would need to check this with their insurance provider.

It is mandatory for all UK guests to take out comprehensive travel insurance for their holiday with us. While we hope you never have to use it, the policy will ensure you’re able to relax and enjoy your holiday with the peace of mind that you’re protected should you need it. When travelling with us, your insurance must include a combined medical and repatriation cover of £2 million minimum that includes cover for emergency evacuations and medical expenses related to Covid-19.

You must also ensure your policy includes cover for travel, cancellation and curtailment and full cover for any and all pre-existing medical conditions worldwide, or as a minimum, in the countries you are due to visit.

Your travel insurance documents will be checked at the terminal and must cover the entire duration of your holiday. Unfortunately, you will be denied boarding, at your own expense, if you don’t have appropriate cover.

Cunard has partnered with Holiday Extras to offer appropriate, comprehensive travel insurance cover for our holidays.

To find out more, visit www.holidayextras.com/cunard or phone 0800 093 3070 and quote CUNHX.

You can access further information via the 'Preparing to Go' section of My Cunard.

If your booking was made on the Cunard Fare, your stateroom allocation will be available 42 days before your voyage begins. Should you make your booking after this date, you will be allocated a stateroom approximately 28 to 14 days before.

If your booking was made on the Early Saver Fare, your stateroom will be allocated where possible approximately 28 days before your voyage begins. However, in some cases this can be allocated up until the day before.

If your booking was made on the Late Saver Fare, your stateroom will be allocated where possible approximately 14 days before your voyage begins. However, in some cases this can be allocated up until the day before.

Once your stateroom has been allocated, your luggage labels will be available for printing via MyCunard. We recommend luggage be pre-labelled before you arrive.

If you are unable to access your luggage label before departure, there will be a labelling facility at your cruise Terminal.

Holiday Extras offer a comprehensive insurance policy for cruise guests.

To talk directly to Holiday Extras please call 0800 093 3070 quoting CUNHX, or visit our dedicated page.

You can find more information after you have booked your voyage by checking the 'Travel Extras' section on My Cunard.

For more information on travel insurance requirements, visit our FAQs below, or our travel insurance page.

A Future Cruise Deposit (FCD) allows guests to secure the on board booking benefits to apply to a future booking without having to commit whilst on board.

Benefits

By securing an FCD you will receive On Board Spending Money when you make your next booking.*

On Board Spending Money:

6-9 nights on board
Grill Accommodation = $200USD
Balcony Accommodation = $150USD
Inside / Outside Accommodation = $100USD

Sailings of 10 nights or more
Grill Accommodation = $400USD
Balcony Accommodation = $300USD
Inside/ Outside Accommodation = $200USD

*You do not have to take your cruise within this year. The FCD has to be applied to a booking within 1 year.

The OBC is based on nights spent on board and does not include travel to and from the vessel.

On board spending money can be spent in the on board shops, bars, spa and shore excursions. Please see What can on board spending money be used against? for more details.

Cost

Each Future Cruise Deposit costs £175** per person and payment is taken via a credit / debit card. You can purchase Future Cruise Deposit(s) via credit / debit card by visiting the Future Voyage Sales desk on board.

When you come to book your next cruise holiday, the £175** you paid for your FCD will be deducted from your deposit amount and you will be required to pay the difference (to make up the 15% deposit which includes any flights, hotels and transfer packages). The FCD will show as a payment received against your new booking.

**For guests who book through our German Market please note the Future Cruise Deposit is €250 Euros per person.

Please note some fares will be required to pay the full balance at the time of booking, these types of fares are not combinable with FCDs.

This benefit is available exclusively to you during your cruise and it is not available for purchase afterwards.

Who can purchase an FCD?

FCDs can only be purchased by guests travelling on board. Guests travelling on board cannot purchase an FCD for a friend or family member that is not travelling.

Validity

FCDs are valid for 1 calendar year. The FCD should be applied to a future booking within the calendar year. If the FCD is not used within this timescale, the FCD is cancelled. The life of the FCD cannot be extended and refunds of unused FCDs are not available.

How to book

The Future Cruise Deposit (FCD) is added to your Unique Reference Number (also known as URN or Cunard World Club membership number) ready for when you come to place your booking.

Once you have chosen your cruise you can book by speaking to our Customer Contact Centre (please visit our website for details) or by speaking to your Travel Agent.

You will need to quote your unique reference number (also known as a URN or Cunard World Club membership number) at the time of booking to ensure Future Cruise Deposit is applied to your booking.

Terms & conditions

Each person on the booking must have an FCD in order to secure the OBC
FCDs are loaded against the passengers URN. When you have decided on a cruise, this can be booked either through a Travel Agent or Directly with Cunard Line, this doesn’t have to be through your existing Travel Agent.
Combinable with the Cunard Fare and Early Saver Fares only (subject to the cruise of your choice being available)
A FCD can only be purchased on board Cunard, they are not available from P&O Cruises.
They are non transferable and cannot be transferred between brands (e.g. between Cunard Line and P&O Cruises)
They may only be used against new bookings
They can be used against a cruise of any duration or value
Future Cruise Deposits cannot be redeemed against Net Rate, Flat Rate, Late Saver or any other promotional fare
*Must be used within 1 calendar year of the date of creation
Cunard Line standard booking conditions will apply
on board spending money cannot be redeemed for cash
Cannot be refunded or transferred if you cancel your booking
Each person on the booking can only use one FCD. You cannot have more than one FCD per person on a booking. If there are two people on a booking they must each purchase an FCD in order to receive the benefits.

Will I be charged VAT and TAX?

Guests are advised that on intra EU cruises (when all of the ports you visit are inside the EU) government regulations prohibit the sale of duty free items. This means that UK VAT at the appropriate rate will be added to goods purchased in the shops and boutiques. Prices displayed in the gift shop are exclusive of UK VAT. The UK VAT charged will be identified on your receipt. For example, if you are on a Round Britain cruise that only visits England, Ireland Scotland and Wales, duty free items will not be available. If your cruise takes in another port (such as St Peter Port or Gibraltar) then duty free items will be available and UK VAT will not be applied.

Can I claim VAT on duty free shopping?

You can speak to the gift shop operator on board as they manage the retail export scheme for goods purchased on board by International residents during Intra-EU cruises (non British citizens). On an international cruise, tax will not be added on board and there is no tax to claim back. Purchased goods in an intermediate EU port where local tax is charged guests needs to discuss that countries claim procedures before they leave that country. You cannot claim in the UK for tax paid in another country.

Yes, we offer a popular Cunard ship visit programme for those who have never sailed on board Queen Mary 2, Queen Victoria or Queen Elizabeth before and are considering a Cunard voyage for a future holiday.

The requirements to attend a visit are as follows:

· Open to UK residents.

- Has never travelled with Cunard before and does not have a future booking.

· Each guest must have either a valid passport or UK photographic driving licence.

· Each guest must be aged 10 years and older.

To register your interest and add your details to the invitation mailing list, please email shipvisits@cunard.co.uk with the following information:

· Your full name.

· Your postal address.

· A contact telephone number.

· Your email address.

· Have you travelled with Cunard before?

· Have you travelled with another cruise line before?

· Do you have a future booking with Cunard?

· Add ‘New request’ in the subject line.

Please note that registering your interest does not guarantee a place on one of our visits.

Further information regarding the visits, can be found at www.cunard.com/ShipVisitInfo. Available dates and full terms and conditions will be included in your invitation.

A Redress Number is a unique number you can obtain from the U.S. Department of Homeland Security if you share the same name as someone on the U.S. watch list and have experienced difficulties during your travel screening when crossing U.S. borders.

A Redress Number is a unique number that helps TSA eliminate watch list misidentification.

To apply for a Redress Number go to: https://trip.dhs.gov/.

We can add your airline frequent flyer numbers to your airline booking but you will need to contact Avios directly to advise them of your flight details.

While our airline agreements allow you to collect frequent flyer points, they do restrict you from using any additional incentives, vouchers or discounts towards your flight, including seat upgrades. To find out if your flight qualifies for frequent flyer points please contact your airline.

Should you wish to provide us with your airline specific frequent flyer numbers, please call our Customer Contact Centre (local call charges apply).

We use a range of airlines to operate our fly-cruise holidays. For our Transatlantic Crossings, we use scheduled flights.

When we charter an aircraft we tailor the services offered for our guests, so these may differ from an airline’s advertised services or from your own experience if you have flown with them before.

British Airways.

Charter flights operate from London Heathrow and can be identified by the flight number: ‘BA’ followed by 4 numbers. All other flight numbers indicate a scheduled flight.

Additional information.

You will find that some services you are looking for are dependent on the airline and the flight type, such as being able to pre-purchase your seat.

If you have decided to extend your holiday or have booked onto one of our exotic fly-cruises, you will be travelling on a scheduled flight.

Yes, for events such as:

Parties e.g. birthday celebration, wedding anniversary
Meetings e.g. masonic and cruise community

There is no charge to book a room, however any food and beverage requests will be charged to the on board account of the person arranging the cocktail party.

If you wish to arrange an event please speak to a member of our contact our Customer Contact Centre (local call charges apply).

Enquiries for day usage will be discussed on a case by case basis. Please be aware, we are usually unable to accommodate functions for large groups on our 2 night voyages, please check with our Customer Contact Centre before booking.

During your time on board, you’re certain to receive our famous White Star service from all of our crew. Additionally, there are many more people behind the scenes supporting those who look after you directly. For your convenience, a Hotel and Dining charge will be automatically added to your on board account.

This charge, which varies for Grills and Britannia guests, will be shared amongst those crew members who helped provide and support your holiday experience, including the restaurant and accommodation staff, stateroom and buffet stewards and others. You can amend these charges any way you wish by contacting the Purser’s Office once on board.

For all bar and wine purchases, a 15% service charge is added to your account and this is shared amongst the beverage staff. A 12.5% salon service charge is passed directly to the crew member who has looked after you. This charge is also automatically added to your on board account.

Naturally, you are free to tip any member of the crew over and above these amounts, at your discretion.

Once you have selected your shore excursions and completed payment in My Cunard, you will receive a Purchase Confirmation via email and notification that your credit/debit card transaction has been processed.

You may also return to My Cunard and view details of the shore excursions you have purchased by accessing 'Purchased Shore Excursions' within the Going Ashore menu or the 'Holiday Itinerary'.

When pre booking shore excursions, you will be required to pay for these at time of booking. which can be done via My Cunard.

Alternatively, you may book shore excursions once on board, subject to availability, which will then be charged to your on board account.

If you wish to book an accessible shore excursion, this will be charged to your on board account as it is not possible to book these online.

Your on board account which is settled at the end of the voyage. If you do not have a credit card that is recognised on board, you may pay your on board account in cash by putting money up front.

With Cunard Fares shuttle buses will be offered free of charge in ports where they are provided by Cunard, but you may incur a charge if you book any other fare type. Depending on where you are travelling to shuttle buses may be available.

Those booked on Early Saver, Late Saver and any other promotional fares will be charged for shuttle buses which will be applied to your on board account which should be settled at the end of your cruise.

In some ports it may be compulsory for a shuttle bus to be used to exit the port due to health and safety reasons. In these instances, these will be supplied complimentary for all guests and all guests will be notified on board.

Port Guides and further information regarding ports of call is also provided once you are on board.

If you are visiting the UK from the USA, you can claim back the VAT spent on purchases here in the UK. You must request a VAT Refund form from the shop where they make your purchases, and then put them in an envelope and leave it unsealed. There is not a Customs desk at the terminal, so you will need to post the envelope in the Customs box, which is usually found just after the X-Ray machines. Customs collect these regularly and will process the refunds accordingly.

On Board.

On your final night on board you will be asked to pack your luggage and leave it outside your stateroom.

We recommend that you do not pack valuables, fragile items and medication. Your luggage will be taken from outside your stateroom and will be waiting for you to identify and reclaim in the cruise terminal.

For fly cruises, your luggage will be transferred to the airport (if you have flights booked with us).

In the Cruise Terminal.

Arriving into Southampton.

Your luggage will then be transferred ashore and will be placed in deck order making it easy to locate. There will be porters available to assist you and there will also be trolleys for you to use.

When travelling on a back-to-back voyage.

We would ask you to place all small loose items in your suitcase/bags and leave your clothing hanging on the hangers. Our Assistant Housekeeper would then transfer all your belongings/clothing to your new cabin.

Fly-Cruises.

If you are travelling on one of our fly-cruises, please visit the specific question under Flights.

USA or other: +1 920 231 5114
UK: +44 (0)33 0808 1294
Italy: +39 06 97629508
France: +33 1 76 54 28 07
Spain: +34 518 88 93 48

If you find you are missing your luggage, you should first seek assistance from staff in the baggage hall who will try to locate your luggage. If your luggage has not been located then proceed to the baggage enquiries office (within the baggage hall) and complete a missing baggage form.

After disembarkation is completed we will then look at the luggage that is leftover and the reports of missing baggage and try to work out who has taken the wrong luggage. The guests concerned will be contacted to advise them they may have taken the wrong luggage home.

If you take an item of luggage that is not yours, please contact The Baggage Handling Company who will arrange for the item to be returned to the correct passenger. If you have left your luggage at the terminal, The Baggage Handling Company will return your item at a cost at the same time.

Should you have any further queries regarding missing luggage in Southampton please contact The Baggage Handling Company or email: info@thebaggagehandlingcompany.com.

If you have lost/left luggage at an overseas cruise terminal, please contact Cunard via one of the telephone numbers below (local call charges apply).

UK: +44 0344 338 8641
USA: +1 800 728 6273
Australia: +61 13 24 41
Germany: +49 040 415 33 555

If you have used Cunard's White Star Luggage Service and your luggage hasn't yet arrived, please contact Luggage Forward directly on one of the following numbers:

USA or other: +1 920 231 5114
UK: +44 (0)33 0808 1294
Italy: +39 06 97629508
France: +33 1 76 54 28 07
Spain: +34 518 88 93 48

Delayed or mislaid flight luggage.

We book our guests onto flights with highly reputable airlines that we trust to provide our guests with a smooth carriage to and from their voyage with us, but occasionally circumstances outside of our control can occur.

In the rare and unfortunate event that your luggage is delayed or mislaid by the airline, you must contact the airline directly with your flight booking reference and baggage locator code to register for luggage tracing, even if Cunard booked your flights.

For further advice, please see My flight luggage has been delayed or lost by the airline – what should I do?

Complimentary internet credit, redeemable against our on board Wi-Fi plans, is granted to our Gold, Platinum and Diamond World Club members.

The amount of credit is based on your membership level.

For full details regarding these credits and how to use the internet on board, please visit our Staying Connected page.

For more information about Cunard World Club benefits, visit our Cunard World Club page.

If you have a future booking then please visit My Cunard to make any amendments.

However, if you do not have a future booking please visit the Cunard members area and once signed in you can amend your address. Please note you will need to register for an account the first time you use the online members area.

Alternatively please call the Customer Contact Centre (local charges apply), and one of our Personal Cruise Experts will be able to make the amendments to your records.

If you have searched our Help & Advice section for information and are unable to locate what you are looking for, please contact us directly.

Simply click on the "Email us" link and complete the online form.

Common problems and helpful tips:

Please try to avoid spelling errors.
Ask a question rather than try to use key words.
If you've entered a question and nothing came up, try being more specific or more general - i.e use "the ships" instead of "Queen Victoria" or vice versa.
Search in All Areas rather than a specific module as some questions may not be where you think they would be.

Please note that the questions and answers based in this section are for general information only and cannot give information on specific bookings.

Here you will find all the information you need to know in relation to shareholder benefits including:

Who should I contact for shareholder queries and/or to apply my benefits to my booking?
Who do shareholder benefits apply to?
How many shares do I need to receive shareholder benefits?
What benefits are available for shareholders?
Where can I buy Carnival shares?

Who should I contact for shareholder queries and/or to apply my benefits to my booking?

Please see details below for all shareholder enquiries.

Shareholder Benefits Team
Carnival UK
100 Harbour Parade
Southampton
Hampshire
SO15 1ST

Fax. 023 8065 7360
*Email: shareholderbenefits@carnivalukgroup.com

To apply shareholder benefits to your booking please forward the following items to us by email, fax or postal mail.

Please be aware that to apply your shareholder benefits to a booking these must only be sent to us after the balance due date of 90 days prior to departure, and no later than 21 days prior to departure. Any late bookings made within the 21 days will not be eligible for shareholder benefits.

You will need to include the following details in your communication:

Your name
Booking Reference
Ship
Sailing date
Provide proof of ownership of Carnival plc stock or securities to Carnival UK. Examples of proof of ownership that will be accepted include dividend stubs, proxy statements or nominee statements. Please be sure to redact or otherwise black out your brokerage account number and all unrelated information about other investments before emailing any documents. Carnival plc is NOT responsible for financial information that has not been blacked out or deleted on documentation you submit to us.
Proof provided must include your full name, the number of carnival shares held and must be dated within the last 3 months.
To ensure your security is not compromised you will be required to provide updated proof of shares prior to each cruise departure All information received is deleted/shredded once viewed. We therefore highly recommend guests submit copies rather than any original document, as original documents will NOT be returned.

If a Carnival share certificate issued by Equiniti (not Equiniti Shareview) is held, proof of shares will not be required. Simply email your reservation number, share certificate number and full name and address the shares are registered too to shareholderbenefits@carnivalukgroup.com

Alternatively, you are able to contact your broker and request that they contact us directly to confirm your share holdings and apply for your shareholder benefit.

Applications should be made no later than three weeks prior to departure.
Applications will not be accepted once on board the ship

Who do shareholder benefits apply to?

Shareholder benefits apply to the shareholder and can be applied to all fare types*.

Benefits will be applied to the cabin the shareholder is travelling in.

Shareholder benefit is granted in addition to any on board spending money already given.

There is only one shareholder benefit per shareholder-occupied cabin. You will only receive on board spending money for the cabin in which you are travelling.

If there is more than one shareholder travelling in the same cabin/stateroom, benefits for only one of the shareholders will be applied to the cabin and not each shareholder.

Shareholder benefit is not allocated per world cruise sector but is granted per booking reference. If a world cruise has been booked, the maximum $250 shareholder benefit is available as a 13-night cruise or longer.

If a back to back cruise has been booked with two booking references, shareholder benefit will be allocated per duration of each cruise booking reference.

You do not need to be the lead guest to enjoy the benefit. Shareholder benefit will be allocated to the shareholder. If the shares are held in joint names, the on board spending money will be granted to one name on the booking.

*Shareholder benefit will not be granted if your booking is booked through a Friends and Family offer, TIS (Travel Industry Services) or a complimentary booking. All other fare types are currently combinable with shareholder benefits.

How many shares do I need to receive shareholder benefits?

A minimum of 100 Carnival plc or Carnival Corporation shares are required to enjoy shareholder benefits.

What benefits are available for shareholders?

All our shareholders with the required minimum of 100 shares will receive the below benefits:

On board spending money per stateroom on sailings of 13 nights or longer (including world cruise) - $250
On board spending money per stateroom on sailings of 6 to 12 nights - $100
On board spending money per stateroom on sailings of 5 nights or less - $50

United Kingdom brands are P&O Cruises (UK) and Cunard Line.

Current proof of shares will be required prior to each departure via email, fax or post.

Employees, travel agents cruising at travel agent rates, tour conductors or anyone travelling on a staff reduced rates, Travel Industry rates, or on a complimentary basis are excluded from this offer. All other fares types, including any on board spending money benefits, are currently combinable with shareholder benefits. It is non-refundable/transferable and cannot be exchanged for cash on any of our facilities.

On-board spending money can be used on a variety of purchases made on board from drinks to shore excursions, service charges, gifts to select dining venues.

On-board spending money cannot be used for purchasing artwork, bingo, use in the casino, medical expenses and currency.

Please note that Shareholder Benefit is available for cruise departures up to and including 31 July 2022 when booked by 28 February 2022. The Benefit is reviewed annually. Details can be found on the dedicated Cunard websites.

Where can I buy Carnival Shares?

To purchase shares in Carnival Corporation and/or Carnival plc please contact your bank, broker or look online.

Our Registrars are Equiniti Ltd and you may purchase Carnival shares from them on 0371 384 2030.

Equiniti will also help you with further share information regarding current share price, dividends, etc. You may also purchase a share certificate from Equiniti and once received and registered at this office, further proof of shares will not be required for future cruises.

Carnival Corporation extends the benefit to our shareholders.

Children under the age of 2 years at date of travel are classed as infants in airline terminology. Any children travelling under the age of 12 years are classed as children. Anyone travelling who is aged 12 years or over is classed as an adult.

Seats on Flights: Children are always allocated seats on flights. For infants, the allocation of seats depends on whether you’re travelling on a charter or scheduled flight. Please see the information below, then call our Customer Contact Centre on (please visit our website for contact details) for information specific to your flight.

Charter flights - infants: an infant on a charter flight will always be assigned a seat next to an adult and will receive the full baggage allowance. If you would like to take a carry seat on board it will need to be in a forward facing position and must have a single release 5 point harness. There are seats available for infants which accommodate carry seats, but these seats vary by airline, aircraft type and the location of the infant oxygen masks onboard. Please note that you will need to pay to reserve seats on Flight Seat Booker for infants.

Scheduled flights - infants: seating for infants varies by airline, route and ticket type. Scheduled airlines will often allow infants to travel on an adult’s lap instead of having their own seat, though there are some restrictions; for example, the passenger holding the infant must be at least 15 years of age, and a passenger can only have one child on their lap – a seat must be purchased for each additional infant.

Baggage Allowance: You can find your baggage allowance on your Flight Confirmation.

Charter Flights: Any person (including infants and children) who occupies a seat on a flight is entitled to the airline baggage allowances. If your baggage exceeds the maximum allowance you may be liable for an excess baggage fee. (Please note that unless otherwise stated, handbags and laptop bags are classed as 1 piece of hand luggage.)

Scheduled Flights: Please refer to the airline’s website for dimension guidelines or if you are travelling with infants.

Hand Luggage: Hand baggage restrictions vary by flight. Please ensure that you adhere to your airline’s guidelines which can be found on their website. Failure to comply may result in your hand baggage being transferred to the aircraft hold (in which case additional charges may apply). If you are travelling with children, please note that restrictions may vary from the airline’s standard allowance. Airlines must adhere to government issued regulations. If you need to carry specific items in your hand luggage, we recommend that you check with your airline to get the most up to date information and advice. We have given a guide to hand baggage restrictions below, however, please note that this is subject to change and Cunard has no control over the regulations which can be updated regularly.

Liquids: Wherever possible you should pack liquids in your hold luggage as containers taken in hand luggage must not hold more than 100ml. Liquids include (and are not limited to) all drinks, some foods, pastes, make-up and a variety of other solutions.

Baby Food: You are permitted to take enough baby food, baby milk and sterilised water in your hand luggage required for your trip. Specific allowances vary by airline and we recommend you check with them before you travel.

Pushchairs: You are permitted to take a pushchair on your flight. They are classed as "free baggage" and can be taken in addition to your baggage allowance. The pushchair will be taken from you at the gate and stored in the aircraft hold. After you land, the pushchair will be either be returned with your luggage or taken out of the hold and returned to you on the tarmac. For clarification we recommend you discuss this with check-in staff when you check-in for your flight.

Sky Cots and Bassinets: Sky cots and bassinets are unavailable on our charter flights. All infants are allocated their own seat but, for most carriers they must be sat on their parent’s lap for takeoff and landing. For scheduled flights please refer to the airline’s individual website for information on sky cots and bassinets.

This means that your stateroom has yet to be allocated. You are guaranteed to be allocated, at least, the grade of stateroom you have booked, this could be situated on any one of the decks that offer that grade of cabin and can be allocated at any time from the date of booking until the day before sailing.

For example, you may book a BC grade guarantee stateroom, which means, you will be allocated at least a BC grade stateroom or higher, which could be situated on any deck.
If you have a preference of stateroom grade and where you would like to be positioned on the ship, you will need to book this stateroom. We are unable to take any requests for cabin location when booking on a guarantee basis.

You may make a new booking on board via the Loyalty and Cruise Sales Managers.

You may only book either direct or by using your original travel agent who made the booking you are travelling on.

On board booking benefits

If you book a Cunard Fare or Early Saver Fare, the first two passengers on each booking receive on board spending money, the amount of which is dependent on the length of the voyage and the type of stateroom booked.

Sailings of 6-9 days:

Suites $200 USD per person
Balcony $150 USD per person
Inside & Outside $100 USD per person

Sailings of 10 + days:

Suites $400 USD per person
Balcony $300 USD per person
Inside & Outside $200 USD per person

You are also entitled to a low deposit of £175pp, when booking a cruise of 6 nights or more.

For Voyages of 25+ nights:

The on board booking benefit is 3% discount (as opposed to OBC).
A 15% deposit is required.

The above benefits are not available when booking a Late Saver or any other promotional fare.

Transfers

If you opt to transfer your booking, then your onboard booking benefits will also carry over. Please note, the value of the onboard spend may change as this is influenced by the duration of your new voyage booking.

In addition, if you have been affected by our pause in operations, we will honour the on board booking benefits, even if your booking has been paused multiple times.

If a shore excursion is fully booked, you will have the option of joining a waitlist for your chosen excursion. You may also opt to book an alternative excursion in the event that you are unsuccessful. If your first choice excursion becomes available, you will be notified via email and will be given 72 hours to confirm and complete your purchase. Any remaining waitlist requests are forwarded to the ship before the voyage departs and, if space becomes available, are processed prior to onboard bookings.

Shore experiences give you the opportunity to see places you have always dreamt of and try things you have never done before. Experiences vary in length so you can opt for a brief introductory tour, a half-day highlight or an in-depth, full-day exploration.

Log in to My Cunard with your booking reference to browse our experiences, using the filters (including duration) to help find the perfect one to fit your plans.

The price of an excursion depends on several factors, such as the type of experience you take, duration, and whether it includes lunch or refreshments, To see the full range of experiences available on your itinerary, with prices, please log in to My Cunard with your booking reference.

We are currently working on a new shore experience programme with a variety of options, to ensure that we have experiences available for all guests to travel ashore and experience the destination as they choose.

Prices are subject to change without notice and may increase before departure. Experiences have limited availability, so it's worth booking early.

You may cancel or amend the majority of reserved excursions at no cost online through My Cunard up to 3 days in advance of sailing. There may, however, be shore excursions that are non-refundable or incur a cancellation penalty or have an earlier cancellation deadline; details of this will be contained in the tour description.

This question may also be useful: What are the shore excursion terms and conditions?

My Cunard is an online portal for personalising your voyage, available as soon as you have booked.

Logging in to My Cunard is simple, you’ll just need your booking reference, name, and date of birth.

You can use My Cunard to view a whole host of essential information relating to your upcoming voyage, including:

Full voyage itinerary, which will incorporate any pre-purchased products and services.
Visa and vaccination requirements.
Embarkation and disembarkation arrangements.
Shuttle bus information.
Details of on board gift packages.

You can also:

Change your bed configuration.
Amend your evening dining preference (Early Saver and Cunard Fare only).
Provide us with the necessary passport, next of kin and travel insurance information.
Check in online (from 21 days before departure), and print boarding passes and luggage labels.
Print and complete the child registration form, required for parents travelling with children who would like to use the children’s facilities.
Pre-purchase products and services, which are available to book at the approximate dates below:
- Drinks packages and wine collections – Any time.
- Shore Experiences – Up to 1 year prior to departure.
- Mareel Wellness and Beauty – 180 days (just under 6 months) prior to departure.
- Alternative dining venues (not all venues are available to pre-book) – Up to 4 months prior to departure.

Please note that the pre-purchase window closes 3 days prior to sailing. After this time, all further bookings, modifications, and cancellations must be handled on board.

The International Maritime Organisation (IMO) provides the regulatory framework for the safe carriage of all guests and crew on board our ships. All furniture holds the appropriate IMO Fire Rating Certificate as required of ships at sea.

Therefore for safety reasons, guests are not permitted to bring any of their own items of furniture on board unless it has the approved IMO certificate. Examples of furniture would include, arm chairs, mattress and mattress toppers.

Our recommended supplier Mobility at Sea offer a variety of compliant mobility equipment available for hire.

In some instances, we may be able to assign you to a higher-category stateroom within the same type (e.g. Inside or Balcony) or to a type above at no additional cost. Keep in mind that a change in stateroom assignment is not guaranteed. Also, any reassigned stateroom may be located on a different part of the deck or on a lower deck than the stateroom you originally chose.

Please select 'No' if you have a specific stateroom requirement, such as a mid-ship location. We also recommend that if you're travelling within a group travelling in either Britannia Club or Grills Suites, and wish to dine together then you should opt out of upgrades. Once your upgraded room has been allocated you will not be able to change it.

Illuminations, found on deck 3 is a movie theatre / auditorium used for Cunard Insights and Planetarium Programmes.

There are 473 seats plus 10 additional seats on curved sofas and 15 seats on the upper and lower level for disabled guests.

The theatre converts into the only Planetarium at sea, which seats 150 guests, which shows approximately 4 times per sea day. Details will be advertised in the Daily Programme. The planetarium dome allows the showing of high tech programmes, including astronomy shows and virtual reality movies.
Tickets must be collected from Cunard ConneXions and are limited to 150.

With the dome retracted, Illuminations is also used as a movie theatre, showing matinee and evening performances.

Every night on board, after 6pm, we ask that you wear smart attire or Gala Evening attire in most of our bars, restaurants and entertainment venues.

Of course, if you prefer to spend your evenings in more relaxed attire, a selection of casual dining and entertainment venues is always available for your enjoyment. Feel free to dress casually as you visit any of the following venues: Kings Court, Lido Buffet (Including Al Fresco), Golden Lion, Casino, Carinthia Lounge, Winter Garden, Garden Lounge, Yacht Club, and G32. Non-ripped, jeans are appropriate, but after 6pm please refrain from wearing shorts, sports attire, swimwear or sleeveless t-shirts outside of the gym, spa and deck spaces.

Suggested attire for dress codes can be found under the question "Is there a dress code on board?"

Queen Mary 2 and Queen Victoria

Yes, gentlemen can hire tuxedos including shirts, trousers and dinner jackets on board from the shops.

Tuxedo packages range from $90 for one night up to $250 for 5 nights.

We do not currently offer a hire service for ladies formal wear on board, however a range of woman's evening wear is available to purchase from our on board shops.

Queen Elizabeth

Yes, gentlemen can hire tuxedos (trousers and dinner jackets) on board from the shops.

Tuxedo packages range from $130 for one night up to $250 for 5 nights.

We do not currently offer a hire service for ladies formal wear on board, however a range of woman's evening wear is available to purchase from our on board shops.

National and religious dress including headdresses are allowed on board. Depending on the amount of the face covered by the headdress, guests may be asked to unveil for a security photo at check in and passing through security check points ashore and on board during the voyage. Some items of national dress such as ceremonial blades or swords are not permitted and guests should check our list of prohibited items.

Should you wish to bring your own cakes and flower arrangements on board please note these must be stored in your own stateroom due to Environmental Health regulations regarding cross-contamination.

If you are embarking/disembarking in a foreign port, please be aware not all countries permit the importing/exporting of flowers/and or food, and some airlines do not permit guests to carry such items on board.

If you are on a fly cruise please check with the airline for restrictions.

A wedding group consists of a group of guests who are travelling together, ready to book and their details are all available at the time of booking.

on board spending money dependent on duration (on board spending money is applied retrospectively once the bookings are completed)
1 in 20 staterooms free (max of 3 staterooms - free stateroom/s refunded at sailing, based on the lowest grade booked)
on board spending money applied to guests one and two
The bride and groom receive double on-board spending money.

On-board spending amounts

7-11 Nights = $40pp*
12+ Nights = $70pp*

(*Approximate currency exchange rate)

Terms & Conditions

All bookings can be made up until the date of sailing (Except Bride & Groom as official paperwork needs to be completed prior to the wedding).
A minimum of 16 heads ( lower berths only)
Combinable with Cunard Fare or P&O Select Fare and Early Saver only
Free stateroom is based on the lowest grade occupied at the time of sailing and refunded at sailing date
Minimum numbers and benefits are applicable to guests travelling in lower berths only
Benefits will only apply when minimum numbers have been reached
Deposits required at time of booking. Standard booking conditions apply

Although we provide traditional wedding music for the ceremony entrance and signing of the register, you are welcome to provide your own music on CD if you would prefer.

You may like to arrange for a member of your wedding party to read a piece of poetry or prose during your ceremony. Please note that, as with all civil ceremonies, your selected music and readings must not be of a religious nature. Should you choose a reading or your own music for your ceremony, you will need to bring your selected reading and/or music with you on your cruise.

For more information, please visit our Celebrations at Sea page.

Unfortunately, we are currently unable to offer Same Sex Marriage Ceremonies.

The Bermuda Government is appealing the decision of the Bermuda Court of Appeal that same sex marriage should be legal in Bermuda. Until this final appeal is heard, we are unable to offer same sex marriages. We are, however, actively supporting those challenging the stance of the Bermuda Government on this issue, led by local Bermuda action group OutBermuda, as we firmly believe same sex marriage should be permitted.

Until this issue is determined, we are able to offer same sex couples a 'Commitment Ceremony' on board - this is a non-legal service conducted by the Captain or Senior Officer.

Yes, to offer you a uniquely memorable wedding day we have a number of photography options.

You will have the opportunity to meet with the photographers before your ceremony to discuss your photography requirements and their products and services. You will then meet with the photographer after your ceremony to review your photographs and make your final selection.

Packages & Prices

We offer a selection of photography options including a photography deposit of $499 USD to help spread the cost of your celebration photography (please note this only available for weddings, and not renewal of vows ceremonies). It can be paid for by friends or relatives as a gift. The photography deposit will be deducted from the final photography bill once on board.

What about Videography?

Due to the differing of technical equipment and staff specialising in this skill across the Cunard fleet, we are currently unable to guarantee the availability of videography services for your celebration. Please enquire onboard for more information.

For more information about our celebration photography services, please see our Celebrations at Sea section.

Included in your wedding package is an official marriage certificate. Additional marriage certificates can be ordered at time of booking at additional cost. Please advise us of this request on your wedding planning form.

To order a marriage certificate after your wedding has taken place, please email ceremonies@carnivalukgroup.com or call 0344 33 88 004 (local call charges apply).

Please note that certificates can take 10-12 weeks to be delivered to us, as they are sent from Bermuda. Once we have received your certificates, they will be checked and posted to you.

The traditional wedding music for the Wedding at Sea ceremony is as follows:

Welcome music: Overture, from the Marriage of Figaro by W A Mozart
Entrance music: Rondeau, from Symphonie de Fanfares by J-J Mouret
Signing register music: Salut d'amour by E Elgar
Exit music: Le Rjouissance, from Music for the Royal Fireworks by G F Handel.

Alternatively, Bride and Groom can choose music of their choice. Please note that if the Bride and Groom chose to bring their own music, they will need to bring their choices on a CD format.

We require a minimum of 72 hours notice prior to the voyage's departure date to arrange a gift, with the exception of flowers where the notice period may vary. It may be possible to arrange gifts once you are on board, however this is subject to availability.

For more information or to place an order please visit our Gifts and Celebrations section. All gifts must be paid for at the time of placing the order via credit or debit card.

The majority of our gifts can be arranged for a date of your choice, which will be required from you at the time of placing the order, please ensure that there is sufficient time (all gift orders require at least 72 hours notice prior to delivery with the exception of flowers, where the notice period may vary) for the recipient to take advantage of the item you have purchased.

There are certain items that can only be booked for the day of departure so if the cruise has already sailed you may need to choose an alternative. For more information, please see the Gifts and Celebrations section.

Should you need to cancel your booking, any pre booked gifts, packages or shore excursions including pre paid Internet will be refunded when the booking is cancelled.

Land Tours and certain shore experiences are non refundable or have different refund terms, therefore please check with our Customer Contact Centre (local call charges apply) or contact your travel agent before making the cancellation.

The Queens Grill experience is designed around you. You’ll experience the very apex of luxury in ocean-going travel with every need personally taken care of by your Queens Grill butler.

From being on hand to unpack for you on arrival, to serving your daily pre-dinner canapés, arranging fresh flowers and organising any drinks or dinner parties you might wish to host, your Queens Grill butler is there to make sure everything is just the way you like it.

Your primely-located and beautifully designed suite, one of the largest on board will be your own private enclave of luxury for the voyage and comes complete with an inclusive mini-bar that will be restocked to your taste every day.

For breakfast, lunch and dinner, you’ll have a table reserved in the Queens Grill Restaurant where the sublime menu is designed to whet every appetite. But, should you not see what you want, our chefs will do their very utmost to create whatever takes your fancy.

For further details please visit our dedicated Grills page.

Yes, the daily programme is issued in English as standard however our French, German and Spanish guests will automatically receive this in their home language.

The daily programme keeps you up to date on what is happening on board including where and when shore excursions are departing from, opening times for the bars and restaurants, the entertainment for the day/night and much more.

Please note you are unable to place a personal message in the daily programme.

A range of sporting activities are available including:

Table Tennis (All ships)
Paddle tennis (The paddle tennis court is approximately 7m x 13m) (All ships)
Shuffleboard (All ships)
Quoits (All ships)
Golf (Chipping, putting & target nets) (All ships)
Hooplah (All ships)
Darts (All ships)
Baggo (Queen Victoria & Queen Mary 2)
Croquet (Queen Elizabeth)
Short Mat Bowls (Queen Elizabeth)

Sports equipment is provided free of charge and are available at their locations between 9am and 5pm. Organised tournaments and social play get together are advertised in the Daily Programme

Yes, cruise fares apply to children from the age of 2 to 17 years old at the time of travel.

The first two people in each cabin will be charged an adult fare, regardless of their age.

Guests aged 2 to 17 years who are travelling as a third or fourth guest in a stateroom will receive the relevant third- or fourth-person discount on the full fare stateroom price.

For details on any of our voyages, please check our find a voyage page.

Find out more:

All bottles of wine or champagne brought on board by guests for consumption in any of the ship's restaurants, bars or lounges, are subject to a corkage fee.

Please be advised that guests are allowed to bring on board one bottle per person for special occasions.

Groups who want to supply their own wine for wine tasting seminars or for consumption in any of the restaurants, bars or lounges will be charged a corkage fee.

If a bottle of wine/champagne has been bought for you (on board) as a gift, please ensure you carry the gift card with you to avoid having the corkage charge applied to your on board account.

The corkage fee is $25.00 per bottle and will be charged to your on-board account. (Corkage fee is subject to change).

You will need to provide the detailed medical report and bill to your insurance company.

Should you require a replacement copy, please contact our medical department who can supply you with this. We ask that you send in a signed written request from, before we can release any medical information to you for your Insurers. This can either be scanned in and forwarded as an email attachment, faxed through on the number below or posted:

Medical Department
P&O Cruises
Carnival House
100 Harbour Parade
Southampton
Hampshire
SO15 1ST

Fax 023 8065 7364

EU Regulation 1177/2010 concerning the right of passengers when travelling by sea became effective in the EU on 18 December 2012. It applies to any disabled person or person with reduced mobility booking a cruise where the port of embarkation is in the EU, including guests who book outside of the EU but embark in the EU. It also applies to guests affected by delay and cancellation of services (see our Booking Conditions). ‘Disabled persons’ or ‘Person with Reduced Mobility’ means any person whose mobility when using transport is reduced as a result of any physical disability (whether sensory, locomotor, permanent or temporary), intellectual or psychosocial disability or impairment or any other cause of disability or impairment or as a result of age, and whose situation needs appropriate attention and adaption to his/her particular needs for the services made available to all guests.

Set out below is some general information to help you understand your rights under this Regulation. Please note, however, that this is not intended to be a comprehensive guide. Should you require further information relating to the Regulation please refer to the guidance documents that can be found on the Department for Transport (DFT) website; https://www.gov.uk/government/organisations/department-for-transport

Right to Transport: Your request to travel cannot be refused solely on the grounds of disability or reduced mobility, and you are entitled to travel at no extra cost, under the same conditions that apply to all other guests.

Exceptions: Guests need to bear in mind that ships are fundamentally different from other buildings ashore e.g. hotels and, whilst every effort will be made to accept a booking, a request to travel can and may be refused if we cannot carry a guest in a safe and operationally feasible manner, taking into account any issues relating to the design of the ship or port infrastructure and equipment including port terminals which may make it impossible to carry out the embarkation, disembarkation or carriage of a guest and which may have an impact on the guest’s safety and comfort. If, for any reason, your travel is refused we shall inform you immediately and you can request that the reason for the refusal is put in writing to you within five working days.

Right to assistance in ports and on board: You are entitled to assistance in embarking and disembarking the ship, assistance with baggage and/or any specific medical equipment that you may be carrying and also assistance in making your way to any public toilet facilities.

Notice: You should notify us of the nature of your disability, your need for assistance and of any specific equipment you are intending on bringing as early as possible but in any event at the very least 48 hours before you are due to travel. If you have been unable to provide us with this information with at least 48 hours notice we shall still make all reasonable efforts to provide the assistance that you require to enable you to travel.

Accompanying Person: After assessing your specific requirements, we may require that you are accompanied by an individual who can assist you during your cruise if we consider that this is necessary for your safety and comfort. Please note that such an accompanying person is not entitled to travel free of charge.

Loss or damage to Mobility or other Specific Equipment: If any damage is caused to mobility or other specific equipment used by a disabled person or person with reduced mobility as a result of our fault or neglect then, subject to our absolute discretion, we shall either repair or replace the equipment.

We require a questionnaire to be completed for each cruise you travel on to ensure that we have the most accurate and up to date information, we understand circumstance can change therefore it is important for this to be completed.

If you have not yet received an accessibility and medical questionnaire you can request this via our Customer Contact Centre (local call charges apply) or your travel agent.

If you are joining the ship on a fly-cruise, it is possible to explore the port on your embarkation day. The amount of time you will have will depend on your flight arrival and transfer time, and your embarkation time (shown on your Cunard boarding pass).

Once you have checked in on board you are welcome to disembark to look around the port.

Disembarkation

If you booked your flight with Cunard, you may stay on board until you are collected by your airport transfer coach.

You will still have access to the restaurants and bars on board, although the shops will be closed.

If you have made independent flight arrangements, you will need to disembark the ship at your designated time, which will be communicated to you on the day before you disembark.

Hand baggage restrictions vary by flight. Please ensure that you adhere to your airline’s guidelines which can be found on their website. Failure to comply may result in your hand baggage being transferred to the aircraft hold (in which case additional charges may apply).

If you are travelling with children, please note that restrictions may vary from the airline’s standard allowance.

Airlines must adhere to government issued regulations. If you need to carry specific items in your hand luggage, we recommend that you check with your airline to get the most up to date information and advice.

We have given a guide to hand baggage restrictions below, but please note that this is subject to change and Cunard has no control of the restrictions airlines enforce:

Liquids

Wherever possible you should pack liquids in your hold luggage as containers taken in hand luggage must not hold more than 100ml. Liquids include (and are not limited to) all drinks, some foods, pastes, make-up and a variety of other solutions.

Baby Food

You are permitted to take enough baby food, baby milk and sterilised water in your hand luggage required for your trip. Specific allowances vary by airline and we recommend you check with them before you travel.

Insulin, Pen Injection Device or Needles

Insulin should be carried as hand luggage and not in the aircraft hold where it may be frozen
Insulin and all other medicines should be identifiable, preferably in its original packing

You should carry a prescription or a supporting written statement from your doctor to avoid problems with security or customs.

Most airlines are able to provide a sharps box on board for disposal of needles, lancets, syringes or empty insulin cartridges. Should you require a sharps box, please ask the cabin crew and they will provide one for you.

There are no conventional fridges on board the aircraft. Should you need to take medication which needs to be stored in a cool place, we would recommend you bring a cool bag with you. Airlines may be able to provide additional ice on board.

Electronic devices

The UK government has advised that guests must ensure that any electronic devices taken on board a flight in hand luggage are fully charged before embarking the aircraft. If you are unable to demonstrate that your phone or other electronic device can be switched on, you risk having the device confiscated at the airport which could also result in you missing your flight. You are also advised to switch on your electronic devices before you reach the security check areas to cut down on potential delays.

Laptops

Charter Flights

All of our charter flights restrict hand baggage to 1 piece per person. If you wish to take a laptop, this must fit inside your hand baggage and will form part of your hand baggage allowance.

Scheduled Flights

Restrictions around carrying laptops in hand baggage on scheduled flights varies by airline. Please visit your airline’s website for further information.

Suit Carriers

Suit carriers cannot be carried as hand baggage on any charter flight. Restrictions on scheduled flights vary so please check directly with your airline.

Pushchairs

You are permitted to take a pushchair on your flight. They are classed as "free baggage" and can be taken in addition to your baggage allowance. The pushchair will be taken from you at the gate and stored in the aircraft hold. After you land, the pushchair will be either be returned with your luggage or taken out of the hold and returned to you on the tarmac.

For clarification we recommend you discuss this with check-in staff when you check-in for your flight.

Sky Cots and Bassinets

Sky cots and bassinets are unavailable on our charter flights. All infants are allocated their own seat but, for most carriers they must be sat on their parents' lap for takeoff and landing.

For scheduled flights please refer to the airline’s individual website for information on Sky Cots and Bassinets.

Pre-booking an alternative dining table.

Steakhouse at the Verandah and Dinner at the Lido (Kings Court on Queen Mary 2) are available to book 14 days prior to embarkation, via My Cunard.

Some voyages also offer additional alternative dining experiences which celebrate a particular destination or theme. These will be available to book on board, and usually via My Cunard.

To find out more about alternative dining, please visit our dining pages.

Prices and Menus

There is usually a cover charge for alternative dining venues. Please see How much are the cover charges in the alternative restaurants? for details.

Pre-booking a main dining table.

If you are staying in a Britannia stateroom and chose our Open Dining option when booking, or via My Cunard, you will be able to reserve your table for dinner at a time of your choice between 6.00pm and 9.00pm each evening. This can be done on board via My Voyage.

To find out more about main dining, please visit our dining pages.

While you can be assured that your table is always reserved within your main restaurant, there are numerous other tempting options. Reserve a table at our alternative dining venues.

These are bookable either before you sail on My Cunard or once you arrive on board. Please see our question "Can I pre-book dining?" for details of which restaurants can be booked on board or before you sail.

All prices are subject to change and are per person, per occasion dining in a Select Dining restaurant.

Queen Mary 2

Steakhouse at The Verandah - takes influence from both sides of the Atlantic, showcasing Prime USDA grain-finished New York Strip steak, Maine lobster and Alaskan king crab, alongside dishes celebrating British provenance such as Scotch grass-fed dry-aged beef and Salt Marsh lamb rack. Offerings from farther afield such as renowned Wagyu Beef from Australia also feature.

Lunch Menu - $25 per person**
Dinner Menu - $40 per person if booked prior to your voyage via My Cunard, $45 per person if booked on board.

A small supplement is payable on some dishes in addition to the cover charge.

Steakhouse at the Verandah is pre-bookable on My Cunard from 14 days prior to the voyage.

Kings Court - Buffet-style dining throughout the day and into the evening. In the evenings an area of this restaurant becomes an alternative dining area with table service.

Dinner at Kings Court: $25 per person, only bookable on board.

Evening buffet - Complimentary

Queen Elizabeth

Steakhouse at The Verandah:

Lunch Menu - $25 per person**
Dinner Menu - $40 per person if booked prior to your voyage via My Cunard, $45 per person if booked on board.

A small supplement is payable on some dishes in addition to the cover charge.

Steakhouse at the Verandah is pre-bookable on My Cunard from 14 days prior to the voyage.

Lido Restaurant - Buffet-style dining throughout the day and into the evening. In the evenings an area of this restaurant becomes an alternative dining area with table service.

Dinner at the Lido: $25 per person, only bookable on board.

Evening buffet - Complimentary

Queen Victoria

Steakhouse at The Verandah:

Lunch Menu - $25 per person**
Dinner Menu - $40 per person if booked prior to your voyage via My Cunard, $45 per person if booked on board.

A small supplement is payable on some dishes in addition to the cover charge.

Steakhouse at the Verandah is pre-bookable on My Cunard from 14 days prior to the voyage.

Lido Restaurant - Buffet-style dining throughout the day and into the evening. In the evenings an area of this restaurant becomes an alternative dining area with table service.

Dinner at the Lido: $25 per person, only bookable on board.

Evening buffet - Complimentary

**Lunch can only be booked on board.

The cover charges are applied to your on board account, which is settled at the end of your voyage. Charges are per person and per occasion dining in a select dining restaurant. Although children are welcome to dine in these restaurants, we do not have specific menus for children however, requests will be accommodated where possible.

As alternative dining venues can be very popular, should you be unable to meet your dinner reservation, please notify us at least 12 hours before the time of your booking, to avoid the $8.00 cancellation charge. A cancellation charge will not be applied if transferring to a different time/date.

Booking on board

You can also make your reservation once on board by speaking to the Maître d, or via our new on board digital planner, My Voyage.

Whichever way you choose to make your reservation we suggest you make your booking as soon as possible to avoid disappointment.

You can view menus via My Cunard (before boarding) and My Voyage (when on board). Some examples are also provided under the question "Can I see an example of a menu?".

Queen Mary 2.

‘Steakhouse at The Verandah’ takes influence from both sides of the Atlantic, showcasing Prime USDA grain-finished New York Strip steak, Maine lobster and Alaskan king crab, alongside dishes celebrating British provenance such as Scotch grass-fed dry-aged beef and Salt Marsh lamb rack. Offerings from farther afield such as renowned Wagyu Beef from Australia also feature.

Delicious entrées are complimented with an array of appetisers including London Cure gin & tonic salmon and tea-smoked duck. And there's even more temptation with mouth-watering desserts such as bourbon baba with Florida orange marmalade and melting toffee and peanut butter brownie sundae.

The delectable dining choice will also be accompanied by an enhanced bar experience in keeping with the Anglo-American theme featuring 8 sophisticated cocktails.

Steakhouse at The Verandah is open for lunch and dinner.

Every evening, part of the Kings Court restaurant transforms into a contemporary and intimate dining experience that celebrates locally sourced and artisan ingredients, hailing from field, farm and ocean. Dinner at Kings Court is bookable on board.

Queen Victoria.

On Queen Victoria, Steakhouse at the Verandah is open for lunch and dinner.

Every evening, part of the Lido restaurant transforms into a contemporary and intimate dining experience that celebrates locally sourced and artisan ingredients, hailing from field, farm and ocean. Dinner at the Lido is bookable on board.

Queen Elizabeth.

On Queen Elizabeth, Steakhouse at the Verandah is open for lunch and dinner.

Please see "How much are the cover charges in the restaurants?" for further details.

Pre-booking alternative dining venues.

You can pre-purchase a table, selecting the date and time, at the alternative dining venues on board each ship detailed below:

Queen Victoria - Steakhouse at The Verandah
Queen Elizabeth - Steakhouse at The Verandah
Queen Mary 2 - Steakhouse at The Verandah

Bookings can be made through My Cunard 14 days prior to embarkation. Simply log on using your first name, surname, booking reference and date of birth. Once you have logged in you should visit the Dining heading on the menu ribbon and click on Select Dining.

Alternatively, dining can be booked once on board via our digital planner, My Voyage.

If you are sailing on a round trip Transatlantic voyage, departing from either Southampton or New York, you will be given your benefits in your embarkation Port and when you reach Southampton/New York your benefits will be reissued for the crossing back to Southampton/New York. Please note, there may be occasions where the above is not operationally possible and only one set of benefits will be given.

If you have booked a Logical voyage, which is when you book two or more separate voyages as detailed in our latest brochure under one booking reference you will receive one set of benefits for the duration of your voyages. There may be occasions where two or more sets of benefits are given during your voyage. This is dependent on the Ports that you visit during your voyage.

Please contact the World Club on Tel: 0344 338 8655 (Calls are charged at local rate plus your telephone company’s network access charge) if you have any further queries relating to this matter.

Yes, we can provide Hipp & Hipp Organic baby food jars - Stage 1 (4 months +) and Stage 2 (7 months +) in an assortment of savoury and dessert flavours. Alternatively, we can puree/mash adult food from the main restaurant menu.

For younger babies or guests requiring an alternative brand, you are welcome to bring your own.

Please ensure you advise our Customer Contact Centre of your requirements as soon as possible after booking.

There is no extra charge for arranging baby foods and the above options can be taken to your stateroom/suite.

Bottle warmers and sterilisers are available upon request.

Baby food varieties.

Hipp apricot yoghurt - 7 months
Hipp apple blueberry dessert - 4 months
Hipp apple pear pudding - 4 months
Hipp banana peach dessert - 4 months
Hipp cottage pie - 7 months
Hipp mango banana yoghurt - 7 months
Hipp mixed veg dinner - 4 months
Hipp spag bol - 7 months
Hipp apple and banana fruit pot
Hipp vege chicken noodle - 7 months
Hipp vege lasagne - 7 months
Hipp sweet squash and chicken
Hipp vege with rice and noodle - 4 months
Hipp mixed fruit juice - 4 months
SMA milk - 6-12 months

Yes, we can provide the following items, however please note these are subject to availability.

Bottle Warmers / Bottle Sterilisers

Bottle warmers are available on all family friendly ships and we have a limited number of steam sterilisers.

The type of steriliser may differ between ships, however, they are an electric self sterilising unit and tablets are therefore not required.

High Chairs / Booster Seats

High chairs are available in the main restaurants, please speak to the restaurant manager to request one. High chairs are also available in the buffet restaurant for you to help yourself to.

Booster seats are not available in the restaurant, however you are welcome to bring your own.

Cots

For further information please see the question - Where can a cot go in a standard stateroom?

Baby Food

For further information please view the question - Can you provide food for babies and infants?

Baby Baths

Baby baths are available on all Cunard ships. Please request this via the Accommodation Services on board.

Bed Rails

Bed rails are not available.

Nappy disposal units

These are available on all family friendly ships in all nappy changing public toilets and on request for staterooms.

To request any of the above items, please speak to our Customer Contact Centre (local call charges apply). Please note that these items are subject to availability.

Alternatively, depending on availability, you may be able to request any of these items via the Purser's Office on board.

The pictures below are all port side staterooms as the opposite starboard staterooms will have a mirror view of the obstruction. For example, for the obstruction of 4057, please see 4058.

Please click on the link to see a picture of the view:

4058 - Life boat

4060 - Life boat

4062 - Life boat and equipment

4064 - Life boat and equipment

4065 - Life boat

4066 - Life boat

4067 - Life boat

4068 - Life boat

4070 - Life boat

4074 - Life boat and equipment

4076 - Life boat

4078 - Life boat

4080 - Life boat

4082 - Life boat

4084 - Life boat and structure

4086 - Life boat

4088 - Life boat

4103- Although looking forward, the view is unobstructed, looking right (towards the aft of the ship) safety equipment and tenders block the view. Additionally, there is an obstruction to the window view.

4108 (Similar to above) - Although looking forward the view is unobstructed, when looking left (towards the aft of the ship) safety equipment and tenders block the view. Additionally, there is an obstruction to the window view.

4110 - Tender boat and structure

4112 - Tender boat

4114 - Tender boat

4116 - Tender boat

4118 - Tender boat equipment

4120 - Tender boat

4122 - Tender boat

4124 - Tender boat

4126 - Tender boat and equipment

4128 - Tender boat and equipment

4130 - Tender boat

4132 - Tender boat

4134 - Tender boat

4136 - Tender boat and equipment

4138 - Life boat

4140 - Life boat

4142 - Life boat

4144 - Life boat and equipment

5107 - Life boat and equipment

5112 - Life boat equipment

5114 - Life boat equipment

5116 - Life boat equipment

5118 - Life boat equipment

5122 - Life boat equipment

5128 - Life boat equipment

5130 - Life boat equipment

5136 - Life boat equipment

5138 - Life boat equipment

Obstructed view staterooms are classed as CA/CB (balcony) or FB/FC (ocean view) grades, which can be found on either decks 4 or 5. Queen Mary 2 obstructed view staterooms are classed as DB/DC/DF grades, which can be found on deck 8. To make a booking for this type of stateroom on any cruise, please click here.

Membership

Membership of the Cunard World Club is automatically awarded on completion of your first voyage with Cunard. Voyages and nights on board are awarded to members following the completion of each Cunard voyage. Membership is only available to individuals over the age of 18 and not to groups or companies. Your membership account must be held in your full name as it appears in your passport. You must book in your country of residence and quote your Cunard World Club membership number and the membership number of all individuals in your party, at the time of booking to ensure that memberships are automatically updated and all benefits are received once on board.

Voyages and nights on board

Your membership tier is defined by the number of Cunard voyages or nights on board you have completed. Voyages or nights on board will be accrued on completion of the voyage on which they were earned (except on World Voyages, where nights on board are accrued at the end of each sector, as defined by Cunard). Where your voyage is made up of one or more voyages, but you have booked as one voyage and have just one booking reference, this will be treated as one voyage only. You will not accrue a voyage or nights on board: in respect of any time spent travelling or in a hotel, for example as part of a fly-voyage or land tour; in respect of any time you would have spent on a Cunard ship but for the cancellation or curtailment of that voyage, for whatever reason; in respect of time spent by other members of your party or family (whether or not they are Cunard World Club members), or for unused berths in your stateroom; in respect of any nights gained or lost through travelling over the International Date Line during a World Voyage or World Voyage sector. Voyages and nights on board are personal to you and may not be transferred to any other person.

Benefits

All benefits are subject to availability and all benefits may be withdrawn or altered at the absolute discretion of the Cunard World Club. Without limitation, we reserve the right to make exclusions or exceptions to the availability of benefits. Some benefits may not be available on voyages of 5 nights or less. Benefits are personal to you and not transferable. No cash alternative is available. No benefit may be claimed retrospectively, i.e. by claiming a benefit that you were entitled to claim but which you did not claim at the time when you were entitled to do so, claimed in respect of nights spent on a ship for inaugural and overnight events, as an invitee of a charterer of a Cunard ship or any voyage on which you have travelled on a reduced rate fare or as a concession (a list of concessionary types may be obtained from us on request). During World Voyages your benefits will be reset at the end of each sector, as defined by Cunard. We will invite you to one Cunard World Club Party and one Senior Officer’s Party, where applicable, during your time on board. On longer voyages (which are made up of multiple voyages) you will receive one set of benefits only. On back to back voyages we may for operational reasons need to restrict the number of invitations you receive, where applicable, to the Cunard World Club party and Senior Officer’s party to one during your time on board.

General

Queries relating to Cunard World Club membership should be addressed to:

Cunard Line UK
Cunard World Club (Diamond Tier Guests): 0344 338 8629
Cunard World Club: 0344 338 8655
ukworld.club@cunard.co.uk

Calls are charged at local rate plus your telephone company’s network access charge.

Cunard Line North America
1-800-7-CUNARD

Cunard Line Australia
1300 300 980

Cunard Line New Zealand
0800 400 838

Cunard Line Germany: 0049-40 41 533 555
Cunard Line Continental Europe: 0044-23 80 65 70 64

All on board Cunard World Club benefits will be the same regardless of where you reside. However for Cunard World Club members who live outside the UK, North America, Australia, New Zealand and Germany, we reserve the right not to send you all the information we send to members resident in these regions, e.g. promotional mailings and The Cunarder magazine. Brochures showing fares in your local currency may be obtained from your Cunard travel agent. We reserve the right to terminate the Cunard World Club or change these terms and conditions at any time without notice. Cunard will not be liable for refunds or for damages resulting from any changes to any aspect of the Cunard World Club or for damages resulting from failure to deliver any services forming part of the programme. You should review these terms and conditions periodically for changes by visiting our Cunard World Club page.

If you do have any disability or medical requirements, please let us know at the time of booking or as soon as the need is known. We will then send you a questionnaire, by email, to complete and return as well as a fact sheet containing some useful and essential information about your holiday.

If you have booked with a Travel Agent please contact them to request a questionnaire on your behalf. If you have booked direct, please call our Customer Contact Centre on 0344 338 8650 (local call charges apply)

We ask that you complete and return the questionnaire as soon as possible and ideally, no later than 14 days before departure; this is to ensure there is sufficient time to be able to contact you should we need to discuss any of the information that has been provided.

If you have a medical requirement only and there is less than 14 days to departure, please contact our Medical team at medical@carnivalukgroup.com to discuss your requirements.

More information can be found at the following links: Wheelchair and mobility scooters, Passenger rights when travelling.

Whilst we can never guarantee the weather will be fine, we like you, always hope for the best.

To check what the weather will be at the destinations you sail to, please visit the Met Office (this is a third party website and we can not be held liable for the information provided on this page) which may be of assistance to you offering a week long forecast of temperature, weather and wind strength which may affect wave height.

To apply shareholder benefits to your booking please forward the following items to us by email, fax or postal mail. You will need to include the following details in your communication:

Your name
Booking reference
Ship
Sailing date
Provide proof of ownership of Carnival plc stock or securities to Carnival UK (dated within the last 3 months). Examples of proof of ownership that will be accepted include dividend stubs, proxy statements or nominee statements. Please be sure to redact or otherwise black out your brokerage account number and all unrelated information about other investments before emailing any documents. Carnival plc is NOT responsible for financial information that has not been blacked out or deleted on documentation you submit to us.
To ensure your security is not compromised you will be required to provide updated proof of shares prior to each cruise departure All information received is deleted/shredded once viewed. We therefore highly recommend guests submit copies rather than any original document, as original documents will NOT be returned.

If a Carnival share certificate issued by Equiniti is held, proof of shares will not be required. Simply email your reservation number, share certificate number and full name and address the shares are registered to, to shareholderbenefits@carnivalukgroup.com.

Sending information by Fax - 023 8065 7360

Applications can be sent by post for processing to:

Shareholder Benefits Team
Carnival UK
100 Harbour Parade
Southampton
Hampshire
SO15 1ST

Applications should be made no later than two weeks prior to departure.
Applications will not be accepted once on board the ship.

If you’ve booked a hotel stay through Cunard, we will do our best to pass on any medical or dietary requests you’ve already advised us of. If your request is more specific, it may be necessary to liaise with the hotel directly.

We hold an allocation of rooms at each hotel, and provide guest names at approximately 30 days prior to your stay (though this varies by hotel and could be later). For this reason, if you contact your hotel directly outside of 30 days, they may not hold details of your individual booking.

You can check details of your hotel reservation, in Voyage Personaliser 24 hours after you have made your hotel booking. If you have a query regarding the hotel details in Voyage Personaliser, please contact your travel agent or, if you booked directly with Cunard, call our Customer Contact Centre on 0344 338 8650 (local call charges apply).

Medical and Mobility requests

If you have already advised us of your requirements for you cruise, we will pass on the request(s) to the hotel at approximately 30 days prior to your stay (later for some hotels); but please be aware that not all requests can be guaranteed.

If you require an adapted/accessible room, we will request this from the hotel as soon as we are made aware. Please note that some hotels have a limited number of adapted/accessible rooms, so not all requests can be met.

Dietary Requirements

If you have already advised us of any dietary requirements for you cruise, we will pass on the request to the hotel at approximately 30 days prior to your stay (later for some hotels). Please note that we cannot guarantee that all dietary requests can be catered for during hotel stays.

Specific room request

If you prefer a room near a lift or a specific floor, we can take requests which will be passed onto the hotel at approximately 30 days prior to your stay (later for some hotels). Such requests cannot be guaranteed.

Celebrating special occasions

If you want something extra to help celebrate a special occasion, most hotels can offer little luxuries. You will need to request these directly with the hotel; which can either be done once you arrive, or from approximately 30 days prior to your stay.

On My Cunard you will be required to complete the following fields:

Personal Details:
Telephone Number
Mobile Number
Email Address

Address:
Full Address including Post Code

Passport:
Middle Name
Date of Birth
Nationality
County of Residence
Country of Birth
Country of Issue
Passport number
Passport issue/ expiry dates

Insurance Details:
Insurance Company Name
Medical Emergency Company
Medical Emergency Company Telephone Number

Emergency Contact:
Contact Name Relationship
Full Address including Post Code
Country
Daytime Telephone
Evening Telephone

Firstly, log in to My Cunard (you will need your booking reference).

Select the Travel Documents Tab, then select Your Holiday Information.

If you would like to create an E-Brochure online simply tick the boxes you require, then select the "create E-Brochure" button. You will then be asked to re-confirm your option. For this function to work please allow your pop-ups to be turned on.

Please note that if you opt in to create your own E-Brochure, this information will be available for all guests on your booking. As such, all of these guests and yourself will no longer receive any additional details through the post.

Yes, cigarettes, and tobacco are available to purchase from most bar areas.

We stock the following range of tobacco brands across all ships, prices available on board*:

Golden Virginia (250gm)
Drum (250gm)
Amber Leaf (5x50gm)

*subject to availability

Cigarettes are available from the bars are as follows:

Marlboro Red
Marlboro Light
Benson & Hedges
Silk Cut
Superkings

All items are subject to availability and prices are subject to change.

We do not sell E-cigarettes on board.

IVA (VAT) is European tax legislation applicable when travelling within the EU.

Due to European VAT regulations Italian and Spanish IVA (VAT) tax is payable during your Mediterranean Fly Cruise.

The Italian and Spanish IVA (VAT) will be due in different circumstances, please read on for details.

Information on when this tax is payable will be communicated to you on board via the ship’s newspaper.

Due to European VAT regulations, Italian IVA (VAT) at a rate of 22% is payable during your Mediterranean Fly Cruise when starting and ending your voyage in an Italian port. This is due to the ship not calling at a port outside of the EU during this period.

Italian IVA (VAT) of 22% will be payable on the following on board items:

Goods purchased in the on board shops
Photo gallery
Products purchased in the spa (it does not apply, however, to treatments and services in the spa)
During the week where IVA will be charged you will be unable to purchase liquor and tobacco products to take home.

Due to European VAT regulations, Spanish IVA (VAT) at a rate of 10% or 21% (depending on the items purchased) is payable during your Mediterranean Fly Cruise when starting and ending your voyage in a Spanish port. This is due to the ship not calling at a port outside of the EU during this period.
Spanish IVA (VAT) of 10% will be payable on the following on board items:

Bars
Restaurants – Select Dining Cover Charges
Room Service Menus
During the week where IVA will be charged you will be unable to purchase liquor and tobacco products to take home.

Spanish IVA (VAT) of 21% will be payable on the following on board items:

Goods purchased in the on board shops
Photo gallery
Products purchased in the spa (it does not apply, however, to treatments and services in the spa)

Prices displayed on board are exclusive of Italian and Spanish IVA and therefore an additional 10% / 21% / 22% will be added to the advertised price upon purchase. The IVA (VAT) will be itemised separately on your receipt.

Overlands are tours that generally operate during an active cruise, typically World Cruises. Participants will depart the ship in one port and return in another. The tours typically take place during sea days to ensure you get the most out of your tour and port days*.

Overlands are a great way to allow you the chance to see big "bucket list" sights not possible on regular tour itineraries.

Benefits:

Well planned, end to end itineraries
Expert guides to give the best local experience
Venture further afield with confidence
Carefully selected local operators, airlines and accommodations
See once in a lifetime sights while missing sea days, not ports **
Fully inclusive of flights, hotels, meals and refreshments **

How to book.

To view and book the overland tours available for your cruise please visit My Cunard.

Please note that when booking an overland tour with double accommodation, both guests will need to purchase a ticket on My Cunard, as the cost is per person, not per room.

Important visa information.

Please check the visa requirements for any overland tour you book as these may not be the same as the visa requirements for your World Cruise.

Cunard Line is pleased to recommended CIBT as our preferred visa service provider. CIBT are experts in visa and passport arrangements and can provide visas online www.uk.cibt.com/cunard or by phone 0207 620 6998.

Overlands are different to our Land Tours and Shore Excursions.

*Please note this is not always possible, depending on the itinerary of the overland, it may take place during a port day.

**unless otherwise stated.

For guests in a group of 16 people* or more, we can offer a group booking promotion. The terms and conditions and benefits available will depend on the size of the group. For full details, please call our Customer Contact Centre (local call charges apply).

(* minimum group size to be 16 guests occupying lower berths)

Group bookings are combinable with Cunard Fare and Early Saver Fares but not combinable with Late Saver or Other Promotional Fares.

Self Service

There are self service launderettes on board which are complimentary with washing machines, washing powder (you may bring your own personal washing powder if you wish), tumble dryers and ironing facilities which are available from around 7.30am until 9pm (subject to change).

Launderettes can be found in the following locations:

Queen Elizabeth & Queen Victoria - Decks 4, 5, 6, 7, 8
Queen Mary 2 - Decks 4, 5, 6, 8, 10, 11
Queen Anne - Decks 1, 4, 7, 8

Specialist cleaning services

Wet cleaning is a professional, aqueous cleaning process for sensitive and non-washable garments. The wet cleaning process was invented in 1991 by Kreussler & Co GmbH in cooperation with Miele. Wet cleaning avoids the use of chemical solvents. Environmental groups and the United States Environmental Protection Agency have indicated that such alternative ""wet cleaning"" methods are better for the environment than chemical solvents and proponents of wet cleaning state that these methods can be used without shrinking or otherwise damaging garments that typically require dry cleaning.

Typically, wet cleaning involves the use of a professional wet cleaning machine using water, biodegradable soaps and conditioners, and various types of pressing and re-shaping equipment that may be specialized for many different fabric and fibre types. The most important aspect of successful wet cleaning is experience and knowledge of different types of fabrics and proper ways to finish garments by operators

According to the Environmental Protection Agency (EPA), wet cleaning is the most environmentally sensitive professional method of garment cleaning. It does not use hazardous chemicals, it does not generate hazardous waste, nor does the process create air pollution and it reduces the potential for water and soil contamination. The specialized detergents and conditioner used in the wet clean process are milder than home laundry products.

You may bring beer, wine or spirits on board (subject to the age limit law of the port of departure) to celebrate special occasions. However, if you wish to consume it in any of the dining rooms, alternative restaurants or bars then each bottle will be subject to a corkage fee of $25.00 (fee subject to change). There is no corkage fee if it is consumed in your suite or stateroom. Wine and champagne gifts purchased via the Cunard Gift Collection are exempt from the corkage fee - please show your gift card to your waiter.

If you are taking a flight prior to your voyage, the amount of duty free you may purchase at the airport or on board the aircraft will be determined by your destination and airline. We recommend that liquids are packed in your hold luggage to comply with airport and airline restrictions.

For details of duty free limitations at destination airports please click here.

You will be able to purchase duty free tobacco and liquor on board during qualifying itineraries.

Yes, you may plan your cruise to embark or disembark at ports that are not the published start and finish ports of the cruise itinerary. The full fare for the published cruise will still be due.

There is also the option of joining one of our World Cruises during the itinerary. World Cruises are broken down into sectors and you can choose to embark and disembark at a selection of ports that suit you.

There may be some ports of call where embarkation/disembarkation is not possible other than the advertised embark/disembark ports.

To make a booking on any cruise please visit our Find a voyage page.

If you wish to embark/disembark at a different port to the advertised embark/disembark ports, please contact our Customer Contact Centre (local call charges apply).

Yes, it is possible to scatter ashes from our ships at sea. This is dependent on certain factors and requires approval from the Captain in advance of the start of your voyage.

In order for the scattering of ashes to take place, the ashes must be stored within a biodegradable container and the cremation certificate needs to be brought on board. The Captain or a Senior Officer will accompany you to an outside area, typically a lower deck and if requested they will say a prayer.

Flowers for the occasion can be purchased from the on board florist or brought on board from ashore as long as they are completely biodegradable. Once the scattering has taken place, the Captain will normally provide you with location details from the entry in ship's log.

In order to submit your request, please contact the Customer Contact Centre (local call charges apply) prior to embarkation.

Once confirmed you will receive details via email / post. Times and dates may be restricted due to weather conditions and are finalised once on board. Scattering of ashes approval is always subject to change.

Please note that the ceremony is not formal or religious and there is no charge to arrange a scattering of ashes. The scattering of ashes cannot be performed on voyages of 5 nights duration or less. The scattering needs to be performed on a sea day and must be at least 12 nautical miles away from land.

Unfortunately, we are not permitted to scatter the ashes of pets.

When making a booking, you can pay either the deposit or full balance via credit / debit card at the time of booking.

If you have booked directly with us, our secure online payment facility allows you to log in and pay your outstanding balance in full or in part. It's available 24 hours a day, seven days a week, and is the most convenient way to pay. Click here to pay your balance.

Travel Agent booking

If your booking has been made through one of our travel agent partners, please contact them to settle the outstanding balance of your holiday.

Yes, we offer a "Behind The Scenes" tour to guests travelling on board.

There is currently one Behind the Scenes tour available per voyage (minimum duration of seven nights) for a maximum of 16 guests (subject to operational allowances). The tour lasts three hours and costs $120* per person. The tours are proving popular so do be sure to visit the Tours Office early in your voyage to secure your place.

*Prices are subject to change

Pre cruise information is sent to the lead guest booked on a Cunard Fare or Early Saver Fare should be received approximately 8/9 weeks prior to departure unless you have opted to create your own E-Brochure via Voyage Personaliser.

If there are two guests who live at different addresses against one booking reference, both guests will receive a copy. (As long as at the time the information is posted both guests have different addresses against their booking).

Please note guests travelling on Late Saver Fares or other promotional fares will not receive the above via post, this can viewed via Voyage Personaliser.

No discount is given when you book consecutive voyages.

However when booking a logical voyage, which consists of two consecutive cruises sold as a single voyage, with one booking reference (usually with a letter at the end of the cruise number (e.g. M123A) you can typically expect a saving compared to booking the two voyages individually.

If you were to book two or more consecutive voyages not classed as logical voyages, no discount is given. An air credit may be applicable when booking two consecutive fly cruises if one of the flights is not needed. For example, if you booked two consecutive Mediterranean fly cruises, the flight that would bring you home after the initial cruise wouldn't be needed, so a deduction from your fare might be applicable.

Important note regarding Covid-19.

During your holiday, destinations on your itinerary may have various Covid-19 requirements, such as specific documentation, testing, or only allowing visits to shore with our organised shore experiences. All of our operators are vetted and subject to regular testing and ongoing guidance.

Temperature checks and/or health screenings may be carried out prior to boarding the ship after time spent on shore. For more information on our protocols, please visit our sailing with confidence page.

Usual service.

At most ports of call we operate a shuttle bus service. Shuttle bus availability, along with distances to the main towns/ destinations will be provided to you once you are on board.

Please note, any shuttle bus service provided is complimentary to those benefiting from Cunard Fare. Those guests booked on Early Saver, Late Saver and other promotional fares will be charged for using this service. The shuttle bus has a scanner that will scan your cruise card, this identifies whose on board account needs to be charged.

Charges will be applied to your on board account which should be settled at the end of your voyage. The cost of the shuttle bus service at each port varies and you will advised of the cost at each port once on board. Prices typically range from $4.00 - $8.00 per person per journey (subject to change). Children under the age of 17 years of age will be charged at 50% of the adult rate. Infants under the age of two years will not be charged.

Should you experience any delay reaching the port of embarkation, please notify the cruise terminal on the appropriate number if you are sailing from Southampton:

Mayflower Cruise Terminal - 02830 656429 or 6431
Ocean Cruise Terminal - 023 8033 0730
City Cruise & QE2 Terminals - 07917 520099

You can find which terminal your voyage departs from on your boarding pass, or on your booking summary in My Cunard.

If you are sailing from an overseas port please notify our Customer Contact Centre.

Please note, it may not be possible the ship to await your arrival, therefore please ensure you have plenty of time for your journey so that you arrive in time for your suggested embarkation time as stated on your boarding pass.

Pre-cruise information is sent to the lead guest on each booking approximately one month to one week prior to sailing.

The booklet will be sent to the lead guest on the booking, as long as there is a complete address in the booking at the time of posting.

Rest assured all information in the booklet will also be emailed to the lead guest, and is accessible on My Cunard and our preparing to sail web pages.

Yes, providing you were not aware that you were pregnant prior to booking and that you will be in your 24th week (or more) by the final date of your cruise. This would only apply to the pregnant guests booking. You will be required to supply written confirmation from your doctor or midwife of your estimated due date. This must be supplied on practice headed paper with a practice stamp. This should be sent to our medical team who will place a note on the booking. If you made your booking through a travel agent please contact them after sending the above to the following address. Please send your details to: Medical Department Carnival UK Carnival House 100 Harbour Parade Southampton Hants SO15 1ST or by fax: 023 8065 7374 or email: medical@carnivalukgroup.com

No discount is given when you book consecutive voyages.

If you were to book two or more consecutive voyages not classed as logical voyages, no discount is given.

Please visit our Find a voyage page to make a booking.

Please note that if travelling on consecutive cruises some elements of your initial cabin set up will only be provided when embarking on the first of your consecutive cruises.

Cunard is pleased to offer a special military personnel onboard credit programme. This programme is available to active military, retired military and disabled military veterans with proper identification in the following service divisions: United States Army, Navy, Air Force, Marines, Coast Guard, National Guard or Reserves, Canadian National Defence, United Kingdom Military Personnel, Royal Australian Navy, Army, Air Force, and Royal New Zealand Navy, Army or Air Force.

On board credit amount

The amount of on board spending money per person is applicable for the 1st and 2nd guests only and depends on the duration of the cruise:

Cruise length	On board credit
2-6 nights	US$25 per qualified guest
7-13 nights	US$50 per qualified guest
14-21 nights	US$125 per qualified guest
22 nights+ (including world cruise)	US$200 per qualified guest

In order to apply the Military Benefits you will need to supply your Defence Privilege Card Number to our Customer Contact Centre either directly (local call charges apply) or via your travel agent.

Queen Elizabeth.

Queens Grill / Princess Grill / Britannia Club Restaurants - Waiter service
Breakfast: (Port days) 7.30am - 9.00am, (Sea days) 8.00am - 9.30am (Disembarkation day) 6.30am - 8.00am
Lunch: (Sea / Port days) 12.30pm - 2.00pm, (Embarkation day) 1.00pm - 2.00pm
Dinner: 6.30pm - 9.00pm

Britannia Restaurant - Waiter service
Breakfast: (Port days) 7.30am - 9.00am, (Sea days) 8.00am - 9.30am
Lunch: (Sea / Port days) 12.30pm - 2.00pm
Dinner: Early Dining from 6.00pm, Late Dining from 8.30pm, Open Dining between 6.00pm and 9.00pm (reservations can be made on board)

Steakhouse at The Verandah Restaurant - Waiter service
Lunch: (Sea days only) 12.30pm - 1.30pm
Dinner: 6.30pm - 9.00pm

Lido Restaurant (Buffet)
Breakfast: (Port days) 6.00am - 11.30am, (Sea days) 6.30am - 11.30am
Lunch: 11.30am - 3.00pm, (Embarkation day) 12.00pm - 6.00pm
Afternoon tea: 3.00pm - 4.00pm
Dinner: 6.00pm - 11.00pm
Dinner at the Lido (waiter service): 6.30pm - 9.00pm

Lido Grill
Lunch: 10.30am - 6.00pm

Queen Victoria.

Queens Grill / Princess Grill / Britannia Club Restaurants - Waiter service
Breakfast: (Port days) 7.30am - 9.00am, (Sea days) 8.00am - 9.30am, (Disembarkation day) 6.30am - 8.00am
Lunch: (Sea / Port days) 12.30pm - 2.00pm, (Embarkation day) 1.00pm - 3.00pm
Dinner: 6.30pm - 9.00pm

Britannia Restaurant - Waiter service
Breakfast: (Port days) 7.30am - 9.30am, (Sea days) 8.00am - 9.30am
Lunch: (Sea / Port days) 12.30pm - 2.00pm,
Dinner: Early Dining from 6.00pm, Late Dining from 8.30pm, Open Dining between 6.00pm and 9.00pm (reservations can be made on board)

Steakhouse at The Verandah Restaurant - Waiter service
Lunch: (Sea days only) 12.30pm - 2.00pm
Dinner: 6.30pm - 9.00pm

Lido Restaurant (Buffet)
Breakfast: (Sea / Port days) 6.30am - 11.30am
Lunch: 11.30am - 3.00pm, (Embarkation day) 12.00pm - 6.00pm
Afternoon tea: 3.00pm - 4.00pm
Dinner: 6.00pm - 11.00pm
Dinner at the Lido (waiter service): 6.30pm - 9.00pm

Lido Grill
Lunch: 10.30am - 6.00pm, (Embarkation day) 12.30pm - 6.00pm

Queen Mary 2.

Queens Grill / Princess Grill / Britannia Club Restaurants - Waiter service
Breakfast: (Port days) 7.30am - 9.00am, (Sea days) 8.00am - 9.30am, (Disembarkation day) 6.30am - 8.00am
Lunch: 12.00pm - 1.30pm
Dinner: 6.30pm - 9.00pm

Britannia Restaurant - Waiter service
Breakfast: (Port days) 7.30am - 9.30am, (Sea days) 8.00am - 9.30am
Lunch: (Sea / Port days) 12.00pm - 1.30pm
Dinner: Early Dining from 6.00pm, Late Dining from 8.30pm, Open Dining between 6.00pm and 9.00pm (reservations can be made on board)

Steakhouse at The Verandah Restaurant - Waiter service
Lunch: 12.00pm - 1.30pm
Dinner: 6.30pm - 9.00pm

Kings Court - Buffet
Breakfast: (Sea / Port days) 6.30am - 11.30am
Lunch: 11.30am - 3.00pm
Afternoon tea: 3.30pm - 4.30pm
Dinner: 5.30pm - 10.00pm
Dinner at Kings Court (waiter service): 7.00pm - 9.00pm

All times are subject to change. You will find full details in your Daily Programme on board.

If you are a British Citizen, you will need to have a valid biometric (E-passport) or machine-readable passport to travel. Cunard guests can board and travel to EU countries* if your passport was issued less than 10 years before the day of embarkation and still has at least three months left before the date of expiry of the passport, as at the date of disembarkation (regardless of whether or not the passport has an extension period).

EU countries include Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

For cruises that travel outside the EU and in line with the requirements of many of these countries, guests are required to have six months' validity left on their passports.

All passports should have sufficient blank pages for entry and exit stamps (applicable to the length and ports of call in your itinerary).

Children are required to have their own passports. It is important that names and initials on the passport exactly match those on your tickets.

Please note that British Visitor Passports are no longer valid. British Subject passport holder requirements may differ so please check them before travelling.

If you are applying for a new passport, please leave adequate time to action your application. Please be aware that if you are applying for your first British Citizen passport, you may be required to attend interviews prior to the passport being issued.

For visa requirements you should check with your travel agent or our preferred visa supplier, CIBT, on 0207 620 6998, to ensure you have the correct documentation. You may find the following question useful - Will I need a visa?

For further information, please contact the Identity and Passport Service Adviceline on (+44) 0300 222 00 00 or visit the website at www.direct.gov.uk/passports or use the online contact form on https://eforms.homeoffice.gov.uk/outreach/Passport_Enquiries.ofml. Please note British Visitor Passports are no longer valid. British Subject** passport holder requirements may differ, please check them before travelling. At times it may be necessary for the ship’s staff to hold your passport for a short time to be able to complete immigration formalities on your behalf.

* In addition to Switzerland, Iceland, Liechtenstein and Norway.

** British Subject passport holders are mostly people who were born in British India before 01/01/49 and did not become citizens of India, or who were citizens of Eire and British subjects before 01/01/49 and have made a claim to retain British Subject status.

Yes, there is a casino on board each Cunard ship.

Location.

The Casino on Queen Anne is situated mid forward on Deck 3.

The Casino on Queen Elizabeth and Queen Victoria are situated mid forward on Deck 2.

The Casino on Queen Mary 2 is situated on Deck 2 midships.

Age limits.

Only those over the age of 18 may use the casino facilities.

Opening times.

The casinos on board will only open when the ship is outside UK territorial waters which is generally 12 miles offshore (approximately 45 minutes after departure*), as long as the cruise has an overseas port such as:

Cobh - Republic of Ireland
Dublin - Republic of Ireland
St Peters Port - Channel Islands
Foreign country ports

On voyages that do not have overseas ports, i.e an itinerary with only UK territory ports of call (as below) we would be unable to open the casino because we would never be 12 miles outside UK territorial waters.

Belfast - Northern Ireland
Douglas - Isle of Man
Greencastle - Northern Ireland
Invergordon - Scotland
Kirkwall - Orkneys
Leith - Scotland
Lerwick - Shetland islands
Liverpool
Milford Haven - Wales
Stornoway - Outer Hebrides

Typical sea day hours are as follows:

Port day: (in accordance with the above)

Sea day: Slot machines 10am – close and tables 11am – close

Casinos will close at a time the Casino Manager deems appropriate.

*This can vary by distance and local regulations

Facilities

Most of the casino table games will be offered at from $3 - $25 minimum with the table maximums varying between $100 - $500. The slot machines cover a variety of denominations (including $5, $1, 25c, 5c and penny machines) and games such as reel slots, traditional video pokers and some of the latest developments in video slots.

On Queen Mary 2 there are 9 gaming tables (including Roulette, Blackjack, Three card poker, Heads up Texas Hold'em*) and around 55 slot machines.

On Queen Elizabeth, there are 5 gaming tables (including Roulette, Blackjack, Three Card Poker, Fun 21) and 46 slot machines.

On Queen Victoria, there are 5 gaming tables (including Roulette, Blackjack, Three Card Poker, Fun 21) and 44 slot machines.

Gaming lessons are generally available during the day.

*Please note this is not the regular Texas Hold'em table

Payment Options

Cash is accepted however no longer necessary in all Empire casinos. You can insert cash (notes) directly into any slot machine or use cash to purchase chips at any of the gaming tables.

If you prefer not to carry cash - all of our slots are now equipped with the state of the art slot master system allowing you to purchase credits and cash out your winnings directly to your cruise card. You can also purchase chips at the gaming tables using your cruise card by simply handing it to the dealer.

Please note a credit card must be registered at check-in or the front desk to use this service.

On board spending money may not be used for purchases relating to the casino.

Slot Machines

All Empire Casinos operate 'coinless' slot machines. To play you simply insert your cruise card or cash (notes). For more information please visit the Empire Casino on board.

Unused Casino Chips

Unused casino chips must be cashed in on board. If you accidentally forget to do this and take them home then please send them recorded delivery to:

Customer Services
Cunard Line
Carnival House
100 Harbour Parade
Southampton
SO15 1ST

Please note, once received, we will carry out investigations to ensure legitimacy with a view to refunding the value to you. This may take some time, therefore it is preferable to cash in any unused chips before disembarking.

Children are welcome to dine in any of the dining areas on board.

Meals are not provided in the children's facilities, but snacks are provided in the playrooms.

Children’s tea.

The Lido restaurant provides a designated children's tea, with parental supervision required. Further details and menus will be available on board.

A child's menu is also available in the main dining rooms.

Children's tea parties take place at the following locations at the approximate times:

Queen Mary 2 - Chefs Galley 4:45pm to 5:30pm daily
Queen Victoria and Queen Elizabeth If there is a significant number of under 10 year olds, a children's tea buffet is held in the Lido from 5:00pm to 5:45pm daily. If there are only a few children on board, a formal set up is not offered however the food is always available in the Lido.

Full details will be supplied to you once on board.

Alternative dining.

Children are more than welcome to dine in our alternative dining restaurants.

These restaurants do not include a separate children’s menu. Please speak to the Restaurant Manager should your child have any special dietary requirements.

Princess and Queens Grill restaurants.

Children can dine in the Grills restaurants if they are booked into a Grills suite, either with their parents or by themselves (if they are aged 13 or over).

It is not possible for those in Britannia or Britannia Club staterooms to join those who are staying in a Grills suite for dinner in the Princess or Queens Grill restaurant. If children are booked into a different stateroom grade than their parent(s)/guardian(s), guests may request to dine together in the restaurant applicable to the lower-graded stateroom by contacting the maitre'd for that restaurant once on board.

Breast feeding.

As a family friendly organisation, we recognise the benefits of breast feeding to mothers and infants therefore breast feeding is welcome on board.

Baby/infant food.

Please see question: Can you provide food for babies and infants?

Baby/infant equipment

For items such as bottle warmers, sterilisers and bed rails please see question: Can you provide baby/infant equipment?

Will I Need a Visa?

Together with our preferred visa provider CIBT we are pleased to provide you a simple online solution to all your World Cruise visa requirements at www.cibtvisas.co.uk/cunard.

· Details of required documentation needed to support your applications

· Application forms available for you to print out and send to CIBT

Please note the online portal will replace our previous postal information pack and this information applies to British passport holders who reside in the UK at the time of the application. Your visa requirements may differ if you do not hold a British Citizen passport, should this be the case, you can contact the relevant embassy or consulate for advice. Alternatively you can contact our recommended visa service CIBT on 0207 620 6487. Be sure to advise that you are travelling by sea, as your visa requirements may be different to the standard advice supplied for air travel.

Fines may be imposed if you travel without the correct documentation and it is important we point out that it is your responsibility to ensure you have the correct documents prior to travel or when in transit to the countries included in your itinerary. Failure to have the correct documents will result in denial of boarding or repatriation, in line with government regulations. Please be sure to check your itinerary and obtain the visas required for the specific countries you will be visiting during your cruise. Visas are required when embarking/ disembarking or staying on board.

Visa requirements for British Citizens in possession of a full British Citizen Passport

The below is correct at time of publishing and pertains to UK and Republic of Ireland (ROI) passport holders and should be used for guidance only. Please note, some "British Isles" passports issued in the Isle of Man or the Bailiwicks of Jersey or Guernsey, do not have the same visa exceptions as a full UK passport and guests holding either of these passports should check this with CIBT specifically for the countries they are visiting on their itinerary.

CIBT are experts in visa and passport arrangements and can provide visas online at www.uk.cibt.com/cunard or by phone 0207 620 6487.

Any visa that is obtained on board are charged in dollars, this will be converted to Pounds Sterling (and charged at the conversion rate of the day) to your on board account.

Visa Information - Your Responsibilities

Please note that there may be a visa requirement for your cruise and it is the responsibility of each guest to ensure that they are in possession of all travel documents required for their itinerary. Guests who do not possess the proper documentation may be prevented from boarding their flight or ship or from entering a country. In some cases this may lead to large fines which you will be required to pay and/or immediate repatriation to your home country at your own expense. Please ensure you check your requirements carefully before you travel to avoid unnecessary expense and inconvenience. Please also ensure you read the Important Information below:

Important Information

When applying for your visa you must ensure that all guests' full names are exactly the same as they appear as in their passport. If there is any difference, you may be refused entry onto your flight/cruise.
Passport and visa requirements may change and vary by destination. We regret we cannot accept any liability if you are refused entry onto any flight, cruise or into any country, or otherwise suffer any difficulties or incur any costs as a result of not having the correct passport and/or any required visa(s).
It is your responsibility to ensure that you are in possession of all necessary travel and health documents before departure. You must pay all costs incurred in obtaining such documentation. Certain Port Authorities may require photo identification when you depart the ship during the cruise. We strongly suggest that you take photocopies of your passport information page with you in addition to but separately from your passport itself and that you carry the photocopy with you each time you depart the ship in order to minimise any inconvenience this may cause and to provide an official means of identification whilst ashore in case it is required or due to loss/theft of your passport.
The information is correct at time of publishing and is subject to change at any time. UK passport information applies to British Citizens, holders of another UK passport must check with the relevant authority. There is often a stipulation on having a minimum amount of validity left on your passport and a number of clear pages in order to gain entry, which can be up to a 6 month requirement. Again, please check with the relevant authority.
With the exception of Russia (St Petersburg), please note that if there is requirement to obtain a visa prior to travel for a particular country, and a guest chooses to not disembark the ship, then the guest is still required to obtain the necessary visa.

Schengen Visa - Non-European passport holders may require a Schengen Visa for entry into Continental Europe. The United Kingdom is not a Schengen State member*. British Citizen passport holders do not require a Schengen Visa. Please ensure you check your entry requirements for Europe prior to embarkation.

* Schengen State members are: Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain and Sweden.

For all other countries, please contact the relevant embassy for details.

Visas obtained on arrival:

Country - Approximate cost (where applicable)
Egypt - No charge

Indonesia - $35
UAE - No charge

Visa application time scales

Visa time scales may be longer during periods such as Christmas and/or when embassies are closed. In addition, your own personal circumstances may affect timescales quoted. We recommend that you obtain your visa as early as possible.

Disclaimer

Visa and passport information can change so it is important that you recheck your passport and visa requirements no later than 3 weeks prior to your holiday departure. The information provided on this site was correct at the time of publishing and is subject to change at any time. It is your responsibility to travel with the correct travel documentation.

Australia

If your itinerary includes Australia, you will be required to obtain an e Visitor or Electronic Travel Authority (ETA). Whether you are staying on board, going ashore, in transit, embarking or disembarking. You must ensure your Australian visa is valid for your entry into Australia.

Please note - the Australian Government require the majority of guests over the age of 75 years to partake in a medical before issuing any visa. Our recommended visa service, CIBT are unable to assist you in your application if you fall into this age group and you will therefore need to send your passport and medical reports directly to the Embassy.

Canada

British citizen passport holders who travel to Canada by AIR will need an Electronic Travel Authorization (eTA).

Entry requirements for other methods of travel (land, sea) have not changed. If you are travelling by land or sea, you won’t need an eTA when you enter Canada, therefore this will not apply to our guests calling at Canada on one of our cruises.

However, if you are joining in Canada and arriving by air you should visit the dedicated website (http://www.cic.gc.ca/english/visit/visas.asp) to check if an eTA will be required.

Cape Verde

If arriving by sea no visa is required for the visit to Cape Verde as the ship is classed as 'in transit'. If you are embarking/disembarking in Cape Verde you must obtain a visa prior to travel.

China

A 15 day free visa stay is available to all in transit guests (guests who sail in and out of Shanghai on the same vessel). Please note that restrictions apply:

Guests have to participate in a tour (at least 2 people) organised by travel agencies that are legally registered in China. These can be ship organised tours or independent tour agencies. The ship will apply for the 15 day free visa stay for tours booked on-board. If you have booked an independent tour please ensure your travel agency applies on your behalf. Please note: guests are not allowed to leave the tour group (even to join another vehicle) and special approval will have to be obtained in case of an emergency.
The visa free stay is valid for the duration of the tour(s) and you will have to leave Shanghai on the same day with the vessel.

If you wish to go ashore independently in Shanghai a Chinese visa is required. Guests without a valid Chinese visa and without an organised tour booking will be detained on-board for the duration of our stay in China.

Please note: China has introduced the collection of fingerprints for those guests wishing to obtain a Chinese visa, therefore a visit to the Chinese Embassy is required when obtaining a Chinese visa.

Those guests (of 51 different nationalities) starting their cruise or ending their cruise in Shanghai are entitled to make use of the 144 hour Chinese visa exemption but only if the following conditions are met:

Your stay in China is within Shanghai city, Jiangsu province or Zhejiang province, and not exceeding 144 hours (6 Days). You either have an onward flight confirmation to a 3rd country (outside China) or a cruise ticket confirming that the next port of call is outside China
Your arrival/departure is via one of the below mentioned entry/exit points and you are able to hand-over a copy of your onward travel arrangements to the Chinese Officials on arrival or the Ship staff when finally disembarking (Ship staff are required to present documentation 48 hours in advance to our Shanghai agents)

· Shanghai Pudong international airport

· Shanghai Hongqiao international airport

· Shanghai railway station

· Shanghai Wusongkou international cruise terminal

· Shanghai port international cruise terminal

· Nanjing Lukou international airport

· Hangzhou Xiaoshan international airport

Remember that the 144 hours is from the moment you arrive in China to the moment you leave Chinese Territories. If you have any pre or post cruise hotel stays booked in China or your onward itinerary includes additional Chinese ports, you will need to make sure that your time shoreside, and on board does not take you over the 144 hour limit, if it does you will require a visa.

Please note: If you are not staying in one of the above mentioned areas or not arriving/leaving from the mentioned exit/entry points you will need to obtain a Chinese visa.

Also this exemption does not apply to guests travelling in and out of Shanghai on the same vessel. (In transit guests) as those guests will be able to make use of a 15 day free visa stay, but only when booked on an organised tour.

Dominican Republic

If entering Amber Cove by sea there are no visa requirements. If entering the Dominican Republic via air, a tourist card must be obtained on arrival at the airport.

Egypt

A Quick Stamp visa for Egypt will be issued upon the ship’s arrival in Egypt. Therefore, you are not required to obtain an Egyptian visa in advance of your cruise. There is currently no charge for the Quick Stamp Egyptian visa.

India

Guests visiting India by ship are required to have a valid Indian visa, whether you intend to go ashore or remain on board the ship. India has introduced electronic visas (E-visas) which are now accepted at the ports visited by Cunard. To obtain your E-visa, please visit https://indianvisaonline.gov.in/evisa/tvoa.html.

Please bring a print out of your E-visa confirmation showing ‘GRANTED’ at check-in for immigration purposes. You will also be required to show the print out when attending immigration checks on arrival into India. Please ensure the information on your E-visa confirmation matches your passport information. Guests who arrive without a valid Indian visa will be denied boarding.

Please note: Cunard requires all guests visiting India to obtain a visa in advance whether they intend to go ashore or remain on board the ship. This position has been taken to protect guests from any restrictions that are imposed by the Indian authorities, in the unlikely event of having to disembark the ship in India due to an emergency or for any other reason.

An Indian tourist visa (sticker in passport) is also acceptable should you wish to obtain this instead, however the E-visa is easier to obtain and less expensive.

Please be aware that visas will be processed by Indian Immigration officials on arrival into your first Indian port which may delay going ashore. Please allow time for this when planning your day.

Indonesia

Transit Visa stamps for Indonesia are compulsory and will be issued upon the ship’s arrival, whether you are staying on board or going ashore. You do not need to obtain these visas in advance of the cruise. The current cost of the visa is $35 and will be charged to your on board account. If you are joining your cruise in Indonesia you may need to purchase a visa on arrival at the airport.

New Zealand

International travellers, who are Visa Waiver nationals, may enter New Zealand without a visa after obtaining an approved New Zealand Electronic Travel Authority (NZeTA).

Please note that all guests travelling with an NZeTA must present a print out of a successful NZeTA application at check in

Obtaining NZeTA approval, for most travellers, will be simple and easy. To apply for your NZeTA, please follow this link to the NZeTA application website https://nzeta.immigration.govt.nz/.The cost of obtaining an NZeTA is currently NZ$12.00 (however this is subject to change at any time) and payable during the application using a credit or debit card.

Approved NZeTA applications are valid for a period of two years or until the passport expires, whichever comes first, and multiple trips to New Zealand without the traveller having to reapply for another NZeTA.

When applying for you NZeTA, a tourism levy of NZ$35 must also be paid which is valid for the same length of time as the NZeTA.

Should you require assistance applying for your NZeTA, our preferred Visa provider, CIBT are available on 0207 620 6998.

Oman

Visa stamps for Oman are compulsory and will be issued upon the ship’s arrival by the local Port Authorities, whether you are staying on board or going ashore. There is currently no charge for the visa stamp.

South Africa

Although visas are not required please note that your passport should contain two blank passport pages for the South African entry and exit stamps. Prior to applying for visas for other countries, please ensure you have adequate blank pages to allow for these stamps. Should you have limited blank pages, Cunard strongly suggest you obtain a replacement passport before applying for your visas.

Parents travelling with children into or out of South Africa will be asked to show the child’s unabridged (full) birth certificate. Where only one parent is accompanying, parental or legal consent for the child to travel (e.g. an affidavit from the other parent, a court order or – if applicable – a death certificate) will be required. Further requirements for children travelling unaccompanied or with adults who are not their parents may apply, for more information; contact the South African High Commission or the South African Department of Home Affairs.

Please see the question - What are the regulations for travelling to South Africa with children?

Turkey

Cruise ship guests who are joining the ship in Turkey or are leaving the ship in Turkey to travel home are required to obtain an e-visa prior to travel. If you are visiting Turkey as part of your cruise itinerary but are not joining the ship in Turkey or disembarking to travel home, a visa is not required.

To obtain an e-visa for Turkey please visit https://www.evisa.gov.tr/en/ for further information and the official channel for applying for the e-visa

Guests of all nationalities are required to have at least 60 days validity on their passport from the day they enter Turkey. Guests who are either embarking or disembarking (beginning or ending) their cruise in Turkey and therefore require a visa, need to ensure their passports have at least 180 days validity otherwise the visa will not be issued.

United Arab Emirates

Transit Visa stamps for Dubai are compulsory and will be issued upon the ship’s arrival, whether you are staying on board or going ashore. You do not need to obtain these visas in advance of the cruise. If you are joining your cruise in the United Arab Emirates you may need to purchase a visa on arrival at the airport.

United States of America (and territories)

International travellers, who are nationals of Visa Waiver Program (VWP) countries, may enter the USA without a visa after completing an Electronic System for Travel Authorization (ESTA) – please see the instructions for how to apply at the end of this section. You may check to see if you are eligible for this programme by visiting https://esta.cbp.dhs.gov/esta/. Some of the conditions for entry into the VWP are listed below, however if you do not hold a full British Citizen passport or a passport from another country eligible for the VWP, your situation may be different and you should check to ensure you have the correct documentation for your holiday.

Obtaining ESTA approval, for most travellers, will be simple and easy. To apply for your ESTA, please follow the link to the ESTA application website at https://esta.cbp.dhs.gov/esta. A third party, such as a relative or Travel Agent, is permitted to submit an ESTA application on behalf of a VWP traveller. The cost of obtaining an ESTA is currently USD$14.00, this is subject to change at any time. All payments must be made directly to the official Department of Homeland Security ESTA website above using a credit card or debit card. Please do not use any other website as they may charge you a higher fee for the same service.

Please note a biometric passport is required when applying for an ESTA. Kindly present at check-in a copy of your ESTA confirmation as evidence for Immigration purposes. Please ensure the information on your ESTA confirmation matches your passport information.

British Subject* passport holders are required to obtain a full US visa prior to travel.

* These are mostly people who were born in British India before 01/01/49 and did not become citizens of India, or who were citizens of Eire and British subjects before 01/01/49 and have made a claim to retain British Subject

The following types of entertainment are offered on the majority of Cunard voyages:

Evening cabaret entertainers
A Classical musician
Production shows
The Royal Academy of Dramatic Arts Graduates offer plays, workshops and poetry readings on selected Transatlantic Crossings
Guest speakers covering a range of subjects including maritime history, military history and astronomy
Musical theatre
A creative arts instructor
Bridge instructors
Nightclub on board all ships
Live music

More information.

What films are shown on board?

Which entertainment acts will be performing during my forthcoming cruise?

Please view our dedicated Guest Speakers page for an overview of the guest lecturers joining us on board.

Full details of who will be appearing during your voyage will be available once on board.

Entertainment is often increased throughout the World Voyages.

Most shows are repeated in the evening to give everyone the opportunity to see the acts on board.

All our Southampton cruise terminals are fully accessible for mobility scooter and wheelchair guests. They feature lifts, a dedicated check-in, accessible toilet facilities and high level linked walkways. Wheelchair or arm assistance is provided during embarkation and disembarkation for guests with disabilities or guests with reduced mobility.

We would kindly request that you let us know as soon as possible, and at least 48 hours prior to embarkation, should you require assistance. Please note that assistance will start once you enter the terminal building and our mobility assistance team do not offer assistance with hand luggage, please ensure that your hand luggage is kept to a minimum and can be managed between the wheelchair user and their companion.

There are no restrictions when taking medication and sharps through in hand luggage at check-in at Southampton.

Requesting wheelchair assistance.

We would kindly request that you let us know in advance if you require assistance by completing a Mobility Questionnaire. Guests will be asked to wait in turn for assistance to embark and disembark the ship and given the number of requests made for assistance your allotted time may differ. Wheelchair assistance is only available in Southampton.

If you have not yet received a medical/disability questionnaire you can request this via our Customer Contact Centre (local call charges apply), or your travel agent.

Fully accessible staterooms are available on board all our ships.

Features of an accessible stateroom

All of our accessible staterooms feature wide doorways into the stateroom and bathroom, as well as sufficient floor space for wheelchair maneuverability. All accessible balcony staterooms feature ramped access to the balcony. The bathrooms in all accessible staterooms are wet room style shower rooms with a flush threshold into the stateroom and grab rails for shower and toilet as well as a pull down shower stool.

Mobility Scooters

Mobility scooter users must occupy an accessible stateroom or one of the selected grill suites listed below, subject to the dimensions and model of the scooter being suitable.

Should you wish to travel in a standard stateroom you are invited to bring a collapsible wheelchair as an alternative which will store safely in any stateroom on board our ships. Please note that guests bringing a collapsible wheelchair in a standard stateroom will be required to fold the wheelchair prior to entering and access to the en suite is via a step. If your stateroom has a bath with shower, you will need to step into the bath to use the shower.

If you will be bringing a wheelchair or mobility scooter it is essential that you provide us with the accurate dimensions on the accessibility and mobility questionnaire. If you have not received a questionnaire, please speak to a member of our Customer Contact Centre (local call charges apply) or contact your travel agent who will send you a questionnaire for you to complete.

Queen Victoria

Accessible staterooms - Please view the list for suitable staterooms for wheelchair and mobility scooters.

Non accessible staterooms - Please view the list for suitable staterooms for part time wheelchair and mobility scooter users (Please note access to the en suite is via a step and a step is required to enter the bath/shower).

Queen Elizabeth

Accessible staterooms - Please view the list for suitable staterooms for wheelchair and mobility scooters.

Non accessible staterooms - Please view the list for suitable staterooms for part time wheelchair and mobility scooter users. (Please note access to the en suite is via a step and a step is required to enter the bath/shower).

Queen Mary 2

Accessible staterooms - Please see the list for suitable staterooms for wheelchair and mobility scooters.

Non accessible staterooms - Please see the list for suitable staterooms for part time wheelchair and mobility scooter users. (Please note access to the en suite is via a step and a step is required to enter the bath/shower).

You can check in for your voyage and access your boarding pass via My Cunard from 21 days before departure.

When printing your boarding passes and luggage labels, please ensure that you have enabled pop-ups.

If you experience any issues when trying to print boarding passes or luggage labels, the issue could be connected to page loading. Try clicking away from your Booking Summary to another page (e.g. Before You Sail) and then click back to the Booking Summary – this will force the page to reload and should make the boarding passes and luggage labels available.

If this is unsuccessful, please log in and retry closer to departure, repeating the above if necessary.

Should you be experiencing difficulties printing your boarding pass and it is not due to the reasons listed above, please call our Customer Contact Centre (local call charges apply) or your Travel Agent.

Yes, you may cancel your booking at any time. If you have booked with a Travel Agent you must call them to discuss changes and cancellations. If you have booked direct, please call our Customer Contact Centre (local call charges apply).

A cancellation charge will apply, the amount of which is dependent on when you cancel your booking and the type of fare you are booked on.

The Cunard Fare and Early Saver:
Period before departure within which written notice of cancellation is received by Cunard.	Cancellation charges (percentage of fare).
From the date of booking until 91 days before departure.	Deposit.
90 - 57 days	50%
56 - 42 days	60%
41 - 16 days	75%
15 - 6 days	90%
Less than 6 days before departure or failure to embark.	100%
For fly-cruises, departure day is the date of the flight departure.

Saver:
Period before departure within which written notice of cancellation is received by Cunard.	Cancellation charges (percentage of fare).
From the date of booking until departure, including failure to embark.	100%

Flights

Any amendment or cancellation made more than 61 days prior to departure will incur a charge of £20 per person.

Should you incur cancellation charges, you may be able to claim these back from your travel insurance company depending on your circumstances and your level of cover. Please check with your insurer for full details. You should always ensure that you have adequate travel insurance when you have made your booking so that you are covered for such eventualities.

Please speak to the Pursers Office once you are on board who will be able to check availability for you.

New York.

If there is availability you will need to place your luggage outside your stateroom the night before disembarkation between 6.00pm and midnight and attach your standard luggage labels.

Southampton.

If there is availability you will need to place your luggage outside your stateroom the night before disembarkation between 6.00pm and midnight and attach the green luggage labels given with the information letter.

The luggage will be automatically transferred to the storage facility. Please ensure you remove all essential belongings before placing the bags outside your stateroom.

Cost.

All bookings are made on board via the Purser's Office. Prices below are in US dollars (USD) and will be charged to your on board account at the time of booking.

The cost to leave your luggage in New York are listed below, and varies on the amount of luggage you require to be stored*. Prices are per bag for up to 30 days and a further $30* per 30 days thereafter. This includes transport from/to the correct terminal, secure storage and insurance cover.

1 – 6 pieces - $264.84 per piece
7- 9 pieces - $209.00 per piece
10+ pieces - $161.78 per piece

The cost to leave your luggage in Southampton is $65.00* per bag for up to 30 days and a further $30* per 30 days thereafter. This includes transport from/to the correct terminal, secure storage and insurance cover.

*Prices are subject to change.

Please note there are no restrictions on the size or weight of your luggage.

Scheduled flights.

When you arrive at your destination you will need to pass through immigration, collect your luggage from Baggage Reclaim then proceed through to Arrivals. If you booked your flight through Cunard and are arriving on the day of sailing, or have booked a hotel stay through us, there will be a Cunard representative to meet you who will give you instructions for joining your coach transfer to the cruise terminal or hotel.

Just in case any queries or issues arise relating to your luggage, all fly-cruise guests should keep hold of their:

Flight booking reference (also called airline locator code) – on your booking confirmation.
Baggage locator code – on slip received when checking your bag into the plane’s hold.

Delayed or mislaid flight luggage.

For further advice, please see My flight luggage has been delayed or lost by the airline – what should I do?

Before setting sail, you will be asked to attend an emergency evacuation drill. You will be asked to go to your muster point which will be notified to you in your cabin. Please ensure you bring your cruise card with you to the muster point as this will be scanned to account for your attendance at the emergency drill.

Once at your muster point, you will be advised on what you should do in the event of an emergency, and the sounds and signs you should be aware of.

Full details will be given to you once on board. Safety advice is also displayed on your in cabin television.

UK daily newspapers are not available on board however we do offer 'ships' newspaper which is compiled from a selection of news stories from around the world and UK.

The newspaper is available in a number of languages including, French, German, Spanish and Japanese. It is available from reception or can be delivered to your stateroom upon request.

UK daily and local newspapers are (generally) not available on board (with exception of the Grills Suites, subject ot availability on port days only). Some local and UK newspapers are available in the library (again subject to availability and in port only).

We do offer the 'ships' newspaper; Britain Today and Daily Mail which is compiled from a selection of news stories from around the world and UK and is received via satellite on a daily basis.

There are newspapers available in a number of languages including, French, German, Spanish, Japanese and several other languages and is delivered to each stateroom/suite on a daily basis in the language of the guest (if available). If the language is not available an English newspaper is delivered to the cabin. Multiple language papers are available on request. I.e German guests will receive a German language paper and on request an English one as well.

You can also keep up to date with the news via the internet (charges apply), please see the question "Can I access the internet on board?"

The examples below are typical menus offered on board our ships.

Please note, these are examples only and the menus can change regularly. We cannot guarantee that any menu would be available on any particular cruise.

Main restaurants on all ships.

Britannia Restaurant Breakfast

Britannia Restaurant Lunch

Britannia Restaurant Dinner

Britannia Club Restaurant Breakfast

Britannia Club Restaurant Lunch

Britannia Club Restaurant Dinner

Princess & Queens Grills Lunch

Princess Grill Breakfast

Princess Grill Dinner (QE/QV)

Princess Grill Dinner (QM)

Queens Grill Breakfast

Queens Grill Dinner (QE/QV)

Queens Grill Dinner (QM)

Steakhouse at The Verandah.

‘Steakhouse at The Verandah’ is available on all ships, and takes influence from both sides of the Atlantic, showcasing Prime USDA grain-finished New York Strip steak, Maine lobster and Alaskan king crab, alongside dishes celebrating British provenance such as Scotch grass-fed dry-aged beef and Salt Marsh lamb rack. Offerings from farther afield such as renowned Wagyu Beef from Australia also feature.

Steakhouse at the Verandah can be booked via My Cunard from 14 days prior to sailing, or on board.

Verandah Dinner menu*

Verandah Bar card*

Verandah Lunch menu*

The Lido and Kings Court.

These restaurants offer buffet dining throughout the day. In the evenings, part of each restaurant transforms into a contemporary and intimate dining experience that celebrates locally sourced and artisan ingredients, hailing from field, farm and ocean.

Dinner at the Lido (Kings Court on Queen Mary 2) is bookable on board.

Dinner at the Lido - food menu

(Dinner at Kings Court offers the same menu)

The Golden Lion.

Food Menu (Lunch is only available on Queen Mary 2)

Manhattan Island is accessible from the Brooklyn Cruise Terminal via a train/subway. This can be found near the Cruise Terminal.

Trains that go there are the PATH trains (Port Authority Trans Hudson). The terminus for this service is the World Trade Centre station on the Lower West side of the island.

Other trains go to Grand Central and Penn station.

Taxis can also take guests there. The Brooklyn Bridge is very close to the terminal.

Costs of these transport methods will be advised upon arrival.

Please note: these are operated by third parties who have no affiliation with Cunard Line.

Scooter Policy

For safety reasons guests wishing to bring a mobility scooter (this includes the lightweight collapsible scooters e.g.such as brands like 'luggie', 'Monarch Mobie' and 'TGA') must be booked into an accessible cabin, or selected Suite/Mini Suite. This is to ensure there is sufficient space for the scooter to be stored safely while in the cabin, as well as ensuring the safety all guests and crew on board while the scooter is in use around the ship.

Mobility scooters must be declared at the time of booking, or as soon as the need is known, otherwise your scooter may be denied boarding.

Motorised wheelchairs and manual collapsible wheelchairs are not included within the definition for the term ‘mobility scooters’ and providing the dimensions are smaller than the width of the cabin door and they are easily collapsible, they can be accommodated within a standard cabin. Please note that we can only accept gel, dry cell or lithium-Ion battery operated mobility scooters/wheelchairs on-board

When departing Brooklyn Cruise terminal the Statue Of Liberty and Ellis Island will be on the starboard side (right) and if you look aft (back) you will see the Manhattan skyline.

When arriving into Brooklyn Cruise terminal the port side (left) of the ship will afford you views of the Statue Of Liberty and Ellis Island.

An unmissable viewing opportunity would be to be on the top deck to watch the ship's funnel pass under the Verrazano Narrows Bridge with 10m clearance.

Also, by being on the top deck, you will be able to take advantage of the panoramic views and therefore be able to see the scenery on both sides.

Please note the views mentioned above are whilst the ship is underway. Views when the ship is alongside or manoeuvring may differ from those detailed above. All recommended viewing areas are subject to change due to weather, tidal conditions and operational factors.

To book a Transatlantic Crossing, please visit our Find a voyage page.

Yes, however due to Data Protection we will require a signed written request from the guest seen on board before we can release this information to them. This can either be scanned in and forwarded as an email attachment to medical@carnivalukgroup.com or sent via post to our Health Services Department at the below address:

Health Services Department
Carnival UK
Carnival House
100 Harbour Parade
Southampton
Hampshire
SO15 1ST

If you have booked through an ABTA bonded travel agent who has ceased trading, you will not be able to transfer your booking to another travel agent and your booking will usually be taken over by Cunard directly. For agencies who are not ABTA affiliated, we will provide assistance on who to contact.

If you have any queries regarding the above, please call our Customer Contact Centre (local call charges apply).

You are welcome to utilise the in-cabin refrigeration unit in order to store your medication if you should wish to do so. Should there be insufficient space please contact our Health Services Department via email at medical@carnivalukgroup.com who will advise if this can be facilitated. During embarkation and disembarkation, we would recommend that any medication that needs to be kept at cool temperatures is stored in a freezer bag / box to ensure it is kept cool before being transferred to the fridge in your cabin/stateroom once on board.

Britannia Club, Princess Grill and Queens Grill guests:

Christmas dinner will be served at the usual evening meal time from 6.30pm - 9.00pm for Britannia Club, Princess Grill and Queens Grill guests.

Britannia guests:

Christmas dinner will be served at the usual evening meal times, depending on which dining option you chose before your voyage:

Early dining at 6.00pm
Late Dining at 8.30pm
Open Dining at a time of your choice from 6.00pm - 9.00pm (reservations can be made on board).

In addition, a Christmas dinner buffet will be served in the Kings Court (Queen Mary 2) and Lido (Queen Elizabeth; Queen Victoria) on the evening of 25th December.

All times are subject to change. You will find full details in your Daily Programme on board.

If these are of different value, the main reason is likely to be that on the morning of the final day of your cruise, your on board account would have been cleared by an automatic credit / debit card payment using the card details you supplied. Any purchases made after this payment has been taken will generate a second credit / debit card payment.

The other reason this may happen is that a 'pre authorisation' has been requested. These are likely to be for multiple payments.

Pre authorisations are processed on a daily basis and are completed to ensure your bank holds enough funds to clear your account. Your bank does not actually release any money and we do not actually ask for this to be paid to us.

However, should you have any concerns over this, please contact your Card Services Number which is on the back of your credit/debit card.

Please see some useful questions below regarding pre authorisations:

What is a Pre Authorisation?

A pre-authorisation is a temporary hold of a specific amount of the available balance on a credit or debit card that is provided upon check in and throughout your cruise. The pre-authorisation is not a charge and no funds have been debited from your account.

How much is a pre-authorisation & when is the card pre-authorised?

A $100 pre-authorisation is taken from the provided credit or debit card at check in for guests that check in at the cruise terminal. For guests that check in online, a $1.00 authorisation is taken at the time of check in. Further authorisations are then taken daily per your spend onboard..

Why is the credit card pre-authorised?

When you give us a credit/debit card, the pre-authorisation guarantees us that the funds are available to pay for any charges incurred.

Who is responsible for the pre-authorisation procedure?

Pre authorisations are processed through PXP’s payment gateway

When does the pre-authorisation get released from the card?

This varies dependent on your individual credit/debit card provider. Upon your check out, your onboard account and any extras will be charged to your card. This will appear on your debit / credit card statement within 3 working days. The final charge will automatically remove the pre authorisation, however, this can take up to 10 working days to clear from your account depending on your card provider.

Cunard is NOT charging your account card. A pre-authorisation is a hold of funds prior to payment. The pre-authorisation is not held by us, but is held on your card by your own issuing bank. A pre-authorisation can be held on your card for a minimum of 7-10 working days and should be released by your issuing bank automatically. If not you will need to contact your card issuing bank, as this is outside of Cunards control.

There are strict rules and guidelines that need to be followed before any unmanned aircraft or aerial drone can be flown or used in the vicinity of a port or near a cruise ship.

Various evaluations and risk assessments need to take place and as such we have made the decision that for the safety of all our guests, aerial drones are not permitted to be taken on board. This includes for use ashore at ports of call.

Yes, please advise at time of booking that you will be bringing a piece of electrical medical equipment with you on your cruise.

Should you require the use of your CPAP/BiPAP/Nebuliser during your flight, please call the Customer Contact Centre (local call charges apply) no later than 14 days prior to departure. If you are a travel agent, please call 0344 338 8656.

We recommend that CPAP/BiPAP/Nebulisers are carried in your hand luggage and not put in your holdall. Upon embarkation please notify reception so that an Electrical Officer can check your equipment is compatible with the ships electrical supply prior to sailing.

All guests taking electrical medical equipment on board will be required to take their own extension lead with them.

It is permissible to wear such items of clothing during the daytime, however please refer to dress codes for evening on-board.

It should also be noted that some countries may have rules against this sort of attire such as Barbados where it is illegal due to this matching the uniforms worn by security services.

Restriction to wear Camouflage Clothing

Barbados
St Kitts
Dominica
Grenada

No Restrictions to wear Camouflage clothing

Curacao
St Maarten

This question may also be useful: What are the shore excursion terms and conditions?

You will need to provide the detailed medical report and bill to your insurance company.

Should you require a replacement copy, please contact our Health Services Department who can supply you with this. We ask that you send in a signed written request from the patient seen, before we can release any medical information to you for your Insurers. This can either be scanned in and forwarded as an email attachment to medical@carnivalukgroup.com or posted to:

Health Services Department
Carnival UK
Carnival House
100 Harbour Parade
Southampton
Hampshire
SO15 1ST

If you have booked two voyages with two separate booking references you will receive one set of benefits during your first voyage and one set of benefits during your second voyage.

If you have booked a Logical voyage, which is when you book two or more separate voyages, as detailed in our latest brochure, under one booking reference you will receive one set of benefits for the duration of your voyages.

There may be occasions where two or more sets of benefits are given during your voyage, this is dependent on the duration of your voyage and the Ports that you visit during your voyage.

Please contact the World Club for further details on:

Cunard World Club (Diamond Tier Guests): 0344 338 8629
Cunard World Club: 0344 338 8655

We will monitor the situation regarding any affected outbound flights and will contact you or your travel agent (if you have booked via one) with advice on what you should do, or with alternative arrangements.

If you travel agent is closed due to holiday periods etc, then we will contact you directly.

We will do our best to make it possible for you to join your cruise.

If you have booked flights with your travel agent, this will be dealt with by the travel agency and you should contact them directly.

If you are travelling to Southampton, then you should check your route and ensure you have plenty of time to arrive at the terminal for embarkation.

If you are expecting to arrive at a Southampton terminal late, please contact 02380 65 64 29 or 02380 65 64 31.

When a membership number is not given at time of booking our booking system will try and ensure that the new voyage you are booking is linked to your existing membership record, however should any of the details entered into your future booking not match what we currently hold on record for you, e.g. name, date of birth and/or address, then a new membership number will be created for you. This will result in incorrect membership details and may result in the incorrect benefits being received on board.

To ensure you receive your correct benefits on board and credits to your record upon completion, please quote your membership number at the time of booking. If you do notice that you have two or more membership numbers please contact our Customer Contact Centre (local call charges apply).

The majority of hotel stays booked through Cunard Line include breakfast.

Hotels in New York are available on both Bed and Breakfast basis and as room only options, except for the Flagship Collection, which includes breakfast. All our Flagship Collection hotels include breakfast as well as private transfers between the airport, hotel and port.

If your booking includes an overnight stay in a hotel due to the arrival time of your flight (either before or after your cruise which you did not book yourself), breakfast will be included where available.

Please visit My Cunard for details of your hotel booking.

There are no weight restrictions on the upper pullmans, however there is a weight restriction on the bunk ladder of 130 kg which is approximately 20 Stone.

The upper pullmans are "shock tested" to approximately 300 kg.

Any passenger can sleep in a upper pullman, please bear in mind the bed is elevated therefore a lower berth/cot may be suitable for children/babies.

You will be unable to have a Queen bed configuration in the cabin if any of the upper pullmans are in use.

Our chefs can prepare a variety of gluten free meals and the main restaurants have gluten free meals denoted by the GF symbol to enable you to make an informed choice without having to pre-order. However, you can make a request via the maitre d' if you do not find anything suitable from the choices highlighted.

Gluten/wheat free bread, rolls, separate sauces, gravies, crackers, cereals, pasta, biscuits, wine and beer are also available and gluten/wheat free choices are available for afternoon tea and room service on request. At the buffets, there is also a dedicated section for dietary products including gluten free items, for guests to help themselves to at breakfast, lunch and dinner.

If you have dietary requirements not covered here, please call our Customer Contact Centre (local call charges apply) or your Travel Agent with your booking reference and cruise details.

All visas and general visa queries are handled by our recommended visa service - CIBT.

If you are enquiring about your visa requirements for a World Voyage or World Voyage sector, please visit our online portal where you can download a visa information pack specific to your cruise.

Alternatively you may contact our preferred visa partner, CIBT directly on 0207 620 6998.

Please identify yourself as a Cunard guest to ensure you are provided with the correct visa information and discounted rates.

In light of current restrictions, and the evolving situation we find ourselves in, we have currently paused sending pre-voyage booklets to all our guests globally. Rest assured, all information that can be found in the booklet can also be found on My Cunard, including shore experiences, e-tickets and luggage labels. We look forward to welcoming you on board soon.

Cunard and Early Saver Fares will be sent a pre-voyage mailing by post, although passengers can opt for e-docs.

Saver and other promotional fares (including F&F, Special Fare Quotes & Nett rates) will always be e-docs.

The shore excursions brochure can be accessed from My Cunard within the 'Your Holiday Information' section approximately 6 months prior to departure. Here you are able to select the areas of interest in order to create a personalised brochure that you are able to then print. Alternatively, a shore excursion brochure will be sent to you approximately 8 weeks prior to cruise departure.

Accessible cabins can only be booked by guests who have a requirement for the adapted facilities. For example, this may be a need for a walk in shower and grab rails in the bathroom, or larger floor space to manoeuvre a wheelchair or safely store a mobility scooter.

If accessible cabins are available within 21 days of a departure, they can be offered for general sale and available for all guests to book.

The Cunard Wine Academy is an all-sensory experience of food and wine pairings, tastings, and producer master classes. The unparalleled expertise of the sommeliers combined with an approachable style makes the wine tasting courses both highly enjoyable and informative for those with no previous experience to the serious wine aficionado.

The Academy runs a variety of courses and each programme is bespoke to each cruise. Examples are:

Lunch and Learn: Expert sommeliers from the Queens Grill guide guests through a chosen topic as they tuck in to a delicious four-course lunch at the alternative dining restaurant, The Verandah.
Tutored Tastings: The Chief Sommelier and his team, guide guests through a range of wines while educating them on a chosen topic, from the world's major wine regions, grape types and styles.
Fine Wine Seminars: Experts from the Queens Grill use state-of-the art-visual equipment and Riedel Glassware to showcase a minimum of 8 wines from the wine list and around the world accompanied by small dishes to complement the wines. Spaces are limited to 10 guests.
Wine Master Classes: Leading wine experts and producers host tutored tastings and dinners on everything from wine to Sake.

Any guest who has a requirement for the facilities is welcome to book an accessible cabin. Examples of this could be a wet room with no steps or a larger floor space to store a mobility scooter or manoeuvre in a wheelchair.

Guests who do not require the use of the facilities should not book an accessible cabin.

If a guest books into an accessible cabin without a need for any of the adapted facilities, we reserve the right to request that the guest moves. This may be at additional cost if moved to a cabin in a higher category.

If you have paid for an upgrade, you can request another pre-cruise booklet (if eligible to receive a booklet) to be sent, which will contain the luggage labels with the new cabin number.

If you have received a complimentary upgrade, you will not be able to request new luggage labels; however, you will be able to print new labels from My Cunard.

All luggage must display another form of identification in case of any damaged or missing labels. Any luggage not labelled will not be placed on the conveyor belt.

IVA (VAT) is European tax legislation applicable when travelling within the EU.

Due to European VAT regulations Italian and Spanish IVA (VAT) tax is payable during your Mediterranean Fly Cruise.

The Italian and Spanish IVA (VAT) will be due in different circumstances, please read on for details.

Information on when this tax is payable will be communicated to you on board via the ship’s newspaper.

Italian IVA (VAT) of 22% will be payable on the following on board items:

Goods purchased in the on board shops
Photo gallery
Products purchased in the spa (it does not apply, however, to treatments and services in the spa)
During the week where IVA will be charged you will be unable to purchase liquor and tobacco products to take home.

Spanish IVA (VAT) of 10% will be payable on the following on board items:

Bars
Restaurants – Select Dining Cover Charges
Room Service Menus
During the week where IVA will be charged you will be unable to purchase liquor and tobacco products to take home.

Spanish IVA (VAT) of 21% will be payable on the following on board items:

Goods purchased in the on board shops
Photo gallery
Products purchased in the spa (it does not apply, however, to treatments and services in the spa)

A Guest Relations Representative will be allocated your case who will carry out any investigations necessary and respond to you as soon as possible. Our preferred method of communication is telephone so please ensure you include your telephone number in any correspondence you send to us.

We are members of ABTA and adhere to their code of conduct, code 5B refers to our commitment when communicating with clients, further details are below:

Code 5B
Members shall deal with all correspondence with Clients as promptly as possible and, in any event, within the following time limits:

(i) an acknowledgement shall be sent no later than 14 days from the date of receipt of correspondence and

(ii) a detailed reply, or a reply containing a detailed explanation for any delay, shall be sent no later than 28 days from the date of receipt of correspondence.

During World Cruises and Transatlantic crossings, clocks are adjusted where necessary, so that when arriving into a new country with a different time zone, the last clocks will have been adjusted accordingly (ahead or behind of UK time).

An example of this would be when travelling into New York clocks will be adjusted by 5 hours behind the UK, or vice versa during the sea days to New York.

You will be notified of the time changes in the The Daily Programme the on board news paper.

You will be able to check in for your voyage and print your boarding pass from 21 days prior to departure via My Cunard, using your booking reference.

For a full pre-cruise checklist, please log in to My Cunard. Note that e-tickets are no longer in use.

What is the latest date I can print my boarding pass?

You can access My Cunard and print your boarding pass up until the day before departure.

All of our 3/4 berths are in the form of a sofa bed or an upper pullman. Please see below for which cabins have sofa beds:

Queen Elizabeth

Queen Grills*- Q1 | Q2 | Q3 | Q4 | Q5 | Q6 grades
Princess Grills*- P1 | P2 grades
Club Balcony*- A2
Balcony*- BA | BB | BC | BE | BF grades

Queen Victoria

Queen Grills*- Q1 | Q2 | Q3 | Q4 | Q5 | Q6 grades
Princess Grills*- P1 | P2 grades
Balcony*- BA | BB | BC | BD | BE | BF grades

Queen Mary 2

Queen Grills*- Q1 | Q2 | Q3 | Q4 | Q5 | Q6 grades
Princess Grills*- P1 | P2 grades
Balcony*- BV | BY | BZ | DB | DC grades

*Selected cabins on these grades do not have sofa beds, please check the deck plan "notes" for further information.

Have your luggage picked up at your doorstep and delivered onboard your Cunard ship and then back home again. Offered in partnership with Luggage Forward, Cunard's White Star Luggage Service allows you to travel stress-free without any baggage to carry or check.

To arrange collection of your luggage, either to be taken to the ship or to be taken to your home, please visit luggageforward.com/book/cunard or call Luggage Forward directly on 02033 754769 from the UK or +1 920 231 5114 for the US or any other location. This can be arranged prior to embarkation and can also be arranged on board no later than 2 days prior to disembarkation.

If arranging this on board the luggageforward.com/book/cunard web link will be accessible at no charge and the Pursers office will provide the required labels. Once in the respective ports, guests will go through customs and then hand over their luggage to a representative.

Information required when booking luggage

First and last name
Ship name
Sailing date
Booking reference
Stateroom number
Pre-voyage collection address and telephone number
Post-voyage delivery address and telephone number
Number of pieces to be shipped
Estimated weight of each piece
Declared value of each piece
Credit or Debit card

You are more than welcome to bring a carer or personal assistant on-board, the applicable fare would apply when booking.

Please be aware that crew are unable to assist with day to day tasks such as personal care and daily living, including movement around the ship. Therefore if this level of care is required guests must travel with a companion who can assist. (The only exception to this is would be pushing a guest to a public toilet under EU Regulations).

Our shops on board Queen Mary 2 and Queen Victoria are managed by Harding Retail. You may contact them via email or write to:

Harding Retail
Unit D12 and D13 Avonmouth Way
Avonmouth
Bristol
BS11 8DD

Email: Customer.Services@Hardingretail.com

Alternatively, you may call them on 0117 982 5961 Monday-Friday.

Please see Harding Retail Returns Policy for further details

If you have already contacted Harding Retail but have been unable to resolve the issue please write to our Customer Services department at:

Customer Services
Cunard Line
Carnival House
100 Harbour Parade
Southampton
SO15 1ST

Our shops on board Queen Elizabeth are managed by Dufry. You may contact them via email or write to:

Email: customerservices.uk@wdfg.com

Telephone: +44 (0)1784 475509 (during office hours).

Postal Address: World Duty Free Group, Customer Support Team, Runnymede Warehouse, Windsor Road, Egham, Surrey, TW20 0AE UK.

The safety and security of our ships is paramount and, as such, you are prohibited from carrying certain items onto our vessels. Security screening of you and your baggage will be conducted each time you board the ship and if you are found in possession of any of these items they may be permanently confiscated. This list is not exhaustive and any other items may be refused at the discretion of either the Port or Ship security staff.

The following items (this is not an exhaustive list) will not be permitted on-board:

Any illegal narcotics/drugs including synthetic and designer drugs
Medical marijuana (including CBD oil)
All firearms including replicas, imitations and their components
Air, BB or pellet pistols or rifles
Any other projectile-weapon (e.g., paint ball guns)
All ammunition
All explosives, including imitation explosives and devices
Electric streamers
Fireworks, flares, pyrotechnics
Sharp pointed weapons including throwing stars
Knives with a blade longer than 2.75 inches / 7cm, any blade length that is prohibited by local laws/regulation and all concealed bladed weapons such as belt buckle knives, cane and umbrella knives/swords, pen knives, credit card knives, etc
Open razors or scissors with a blade longer than 2.75 inches / 7cm
Skean Dhus or Kirpans
Spears or spear guns
Crossbows, crossbow bolts and long bow arrows
Blunt weapons including knuckle dusters, brass knuckles, clubs, coshes, batons, flails or nunchaku
Items containing incapacitating substances (e.g. gas guns, tear gas sprays, mace, phosphorus, acid and other dangerous chemicals that could be used to maim or disable)
Flammable substances and hazardous chemicals
Any other item made, adapted or intended for use as an offensive weapon
Stun devices
Items not supplied by the Company containing any kind of heating element, such as but not limited to: immersion heaters, heating blankets, clothes irons, water heaters, coffee machines with heating / hot plates, etc.
Any remotely controlled or autonomously flying devices, toys or drones
Electric bicycles
Self-balancing hover boards, air wheels, scooters, or Segways
Compressed gas tanks, bottles, cylinders including dive tanks, propane tanks and aerosol cans
Emergency Position Indicating Radio Beacons (EPIRB), ham radios, communication scanners, hand-held radios, wide-band receivers, satellite phones, transformers, lasers and laser pointers
Inflatables – with the exception of children’s swimming aids
Medical gas bottles are allowed in connection with a certified medical condition but cannot be packed in baggage. Oxygen cylinders must be delivered to the pursers’ office and stored in a designated safe area
Any items or amounts of currency prohibited by customs regulations
Balloons - As part of our Ocean's Alive programme and our continued commitment to do everything we can to help protect our environment and wild/marine life, we no longer use or allow balloons of any kind on board Carnival UK ships

All guests taking electrical medical or mobility equipment onboard will be required to take their own extension lead with them and are not permitted onboard unless being used with essential equipment (e.g. CPAP and nebuliser machines or aid to mobility). Extension leads will be checked for electrical safety prior to sailing.

Surge protected extension leads are not accepted in any circumstances as they interfere with the ship's electrical distribution.

For the safety, comfort and enjoyment of our guests, smoking (including Electronic alternatives) is not permitted in staterooms, on stateroom balconies or in public rooms. You will find designated areas of the open deck on each ship where smoking is permitted, these will be clearly signposted on board and listed in the Daily Programme.

The only exception to this is Churchill's Cigar Lounge, which is reserved for cigar and pipe smokers.

This policy is designed through direct feedback from our guests and is for the safety and comfort of all guests. This means that all will be able to enjoy the use of all areas of the ship and their private balconies without the effect of drifting smoke.

Safety Information

All smoking areas will be sign posted as designated smoking areas. It is prohibited to throw cigarette ends or flick ash over the ship’s side because they can be drawn back into the ship and cause a fire hazard. Please use the receptacles and ashtrays provided and ensure that smoking materials are fully extinguished.

Electronic Cigarettes.

For information regarding electronic cigarettes, please see the question "Do you allow the use of electronic cigarettes in non smoking areas on your ships?"

All restaurants are non-smoking, and this includes outdoor dining alternatives. Smoking is not permitted in your stateroom/suite or on your balcony.

Churchill’s is a lounge dedicated to cigar and pipe smokers all day.

Electronic cigarettes and vaporising devices, including those which do not emit smoke/vapour, are permitted in designated smoking areas only.

Booking online.

Shore experiences will be available to book on My Cunard from approximately one year prior to departure and will be paid for in full at the time of booking. This method of booking gives you the best chance at getting your first choice of experiences before spaces run out.

Booking on board.

You may book shore experiences on board, which will be charged to your on board account, to be settled at the end of your voyage.

When a membership number is not given at the time of booking, our booking system will try and ensure that the new voyage you are booking is linked to your existing membership record, however should any of the details entered into your future booking not match what we currently hold on record for you, e.g. name, date of birth and/or address, then a new membership number will be created for you. This will result in incorrect membership details and may result in the incorrect benefits being received on board.

To ensure you receive your correct benefits on board and credits to your record upon completion please quote your membership number at the time of booking. If you do notice that you have two or more membership numbers please call our Customer Contact Centre (local call charges apply).

Please also note that we cannot allocate wheelchair accessible accommodation to guests bringing bicycles on board.

If you have a flight booked, please check with your air carrier as some may not accept bicycles on board the aircraft. There is no facility to hire bicycles onboard our ships however there may be shore excursions involving cycling depending on the itinerary.

Please note, the above policy also applies to Tandem and Medical Tandem bicycles.

Working out which side of the ship gets more sun depends on your itinerary and the direction you are sailing in.

The sun rises in the east and sets in the west, therefore if you are sailing south you will get more morning sunshine (weather permitting) on the port side of the ship.

It is likely that both sides of the ship will have an equal amount of sunshine however this will be, for example, port side on the way out and starboard side on the way home ... or vice versa.

For in-transit guests (sailing from Southampton to New York and back to Southampton) and visiting New York as a port of call.

A selection of shore excursions will be available to book via My Cunard prior to sailing.

Embarking or disembarking in New York.

We are unable to offer the facility to book shore excursions via My Cunard in New York for embarking and disembarking guests. This is due to the logistics and the requirements of the tour departure times versus the flight arrivals/departures and embarkation/disembarkation times.

Visiting New York as a port of call.

A selection of shore excursions will be available to book via My Cunard prior to sailing.

Yes, the daily programme is issued in English as standard however our French, German and Spanish guests will automatically receive this in their home language.

Please note you are unable to place a personal message in the daily programme.

Standard Pillows

All cabins, except suites are supplied with two pillows per person, which are of a hollow fibre construction.

Alternative Pillows

There are nine pillows on offer to Cunard guests in Queens Grill, Princess Grill and Britannia Club Suites / Staterooms.

These include:

A 'U' Shaped pillow - Supportive feel, made from specially engineered puff polyester.
A Roll neck pillow - Supportive feel, made from specially engineered puff polyester fibre fill cluster.
A synthetic body pillow - Ideal for those who sleep on their side, it is made from specially engineered puff polyester fibre fill cluster.
A duck feather filled king sized pillow - King size, 100% duck feather housed in allergy free ticking.
A synthetic filled king sized hypo allergenic pillow - Made of specially engineered clustered puff polyester fibre fill which offers support and while keeping shape.
A standard sized, 100% goose down pillow - A wonderfully, soft, fluffy pillow, housed in an allergy free ticking.
A 'silent sleeper' snore reduction pillow - Snore reducing, encourages good sleeping posture, contoured and ergonomic.
Our standard size allergy free foam pillow

Alternative pillows are subject to availability. Requests can be made via Concierge once on board.

Guests are welcome to bring an airflow mattress on board, alternatively our recommended supplier Mobility at Sea offer a variety of compliant mobility equipment available for hire.

If you have been placed on a waitlist for one of your chosen excursions, this means that the excursion has sold out.

In some circumstances, we may be able to increase the maximum capacity for an excursion. However, this may not always be possible as we are allocated a maximum capacity by the local agents.

If you are waitlisted for a shore excursion, it is a possibility that you could be confirmed on a waitlisted excursion at anytime, therefore we advise to check that we have a current email address on your booking as this is how you will be notified, you will only have 72 hours to book and pay for the excursion when you are notified.

If spaces become available 3 days before sailing or on board it will automatically be converted to a booking and charged to your on board account. Staff onboard will not ask if you still want the tour. If you no longer wish to do the tour you will need to take the ticket to the Tours Desk on board to cancel the tour.

Yes. If you are booking an alternative dining venue via My Cunard, you will be able to pay online, and choose a date and time, regardless of the length of your voyage. Booking for alternative dining venues is available from 14 days before departure.

If you are booking via our Customer Contact Centre (local call charges apply), you may only pre-book on voyages of eight days or more. You will be able to pay the cover charge over the phone, and select a date and time (subject to availability) once you are on board.

All ships have a chargeable mini bar in Britannia grade staterooms and Princess Grill Suites. A price list can be found in your stateroom.

If you are booked in a Queens Grill Suite, we offer a complementary mini-bar. The mini-bar is stocked with two bottles of 750ml wine or 1 bottle of spirit of your choice from a selection advised by your butler/steward. A variety of mixers and soft drinks* will also be provided.

*Substitutions can be made, however they may incur an additional charge. All drinks are subject to availability.

If you are arriving by coach, our porters will be waiting for you as you alight, so you will be able to hand over your luggage straightaway.

This is available on all cruises of any length, including two night voyages.

Your passport and any valuables or medication should be kept in your possession.

Security will mean the protection, guarding or defence of persons, property from threats posed by crime, terrorism, or business malpractice. It is the business of dealing with the risks presented by such threats and the creation of a response and/or defence to them.

It will encompass everything that works towards the provision of protection, guarding or defence, including intelligence gathering, research and information technology.

Cruising is a safe holiday and the company, the Captain and crew take comprehensive precautions and measures to ensure the safety and security of passengers.

Cruise ship security standards are strictly guided by Flag state requirements, internationally approved standards, and all individual cruise lines also have well established security policies and procedures.

Cruising is therefore recognised as a very safe form of travel and the safety and security of our ships is paramount. Our fleets are equipped with a comprehensive series of protective measures and devices which are activated in accordance with the ship’s security plan.

We are guided by government travel advisories, one of which is the United Kingdom, Foreign & Commonwealth Office. We take all necessary precautions, maintain close contact with all other relevant authorities and closely monitor all aspects of security risk throughout the world.

When on board spending money (either received as part of a promotion or purchased via our Gift Collection is applied to your on board account, you may use this against most purchases on board. This includes:

Items purchased from any of the shops
Spa, & salon treatments and services (when booked on board and not prior to embarkation via My Cunard)
Photography prints, products, workshops and services
Laundry & dry cleaning
Internet and telephone charges
Shore excursions (when booked on board and not prior to embarkation via My Cunard )
Beverages from the bar and restaurants (where applicable)
Drinks packages (when purchased on board)
Restaurant cover charges (when booked on board and not prior to embarkation via My Cunard )
Automatic tips (gratuities)
Artwork from the Gallery
gift items such as Celebrations Packages, flowers and cakes (when booked on board and not prior to embarkation)

On board spending money cannot be used against:

Purchasing shore excursions prior to embarkation via My Cunard
Purchasing Alternative Fine Dining restaurant cover charges prior to embarkation via My Cunard
Purchasing Spa treatments and services prior to embarkation via My Cunard
Purchasing internet packages prior to embarkation via My Cunard
Visas that require payment
Medical charges (including services, prescriptions and supplies)
Ad hoc gratuities
Foreign currency
On board gaming (including the casino)
Charitable donations
Shore Excursion cancellation charges

Please note on board spending money is non refundable and no cash alternative available. It may not be spent prior to embarkation.

At most ports of call, coaches are used for our organised excursions, however there are a few exceptions.

For the Caribbean, all tours will use a minibus and wheelchairs/scooters cannot be stored in these minibuses as there is no safe place to store them. Barbados does have larger buses however the vehicle allocated may be a minibus - depending on the number of guests taking the tour.

In Gibraltar, only minibuses are available. There is no storage on these minibuses for wheelchairs/scooters/pushchairs.

If a minibus is used, this will be stated in the Tour Description.

There are no cash machines on board, however, should you require cash, you can request this from the Pursers Desk and it will be charged to your on board account.

In order to take advantage of this facility you must have registered your credit card. Please note, there is a daily limit of $500 and a weekly limit of $2500 for this service.

Foreign currency for ports of call visited during your voyage may also be obtained from the Pursers Desk.

The requirement for seat belts depends on the law of each country visited. Usually in Europe you can expect to be provided with a coach fitted with seat belts, however in many other countries it is not a legal requirement and it depends on the coach available to the tour company on the day.

If seat belts are provided it is advisable that they are worn for safety reasons.

Car seats are not a legal requirement when travelling on a coach and there is no guarantee that if you did bring a car seat with you that the seat belts that are provided in the coach (if provided) would be able to secure the car seat adequately.

You will have the opportunity to visit a myriad of beautiful and interesting locations. At each port of call, you’ll have the chance to disembark the ship and go ashore to experience your new destination.

How long the ship is in port will vary from cruise to cruise and port to port, however as a guideline, during full-day calls the ship will generally be in port 7.5-11 hours, while half-day calls may be 5-7 hours.

While shore excursions and guided tours are extra, you’ll find they open your eyes to hidden delights, as well as introduce you to lesser-known local delicacies and places of interest. By taking a shore excursion with Cunard, we’ll ensure you won’t miss the ship’s departure at the end of the day

It is your choice whether to take a full-day tour or opt for a half-day tour which will allow time for independent exploration, before heading back to the ship for departure to another wonderful destination.

Shore excursions are subject to availability, so we recommend booking as early as possible through My Cunard to secure a place on the tours of your choice. Or you can of course book your tours once on board, where the shore excursions team will be happy to recommend tours for you.

Queen Mary 2's dance floor in the Queens Room is the largest dance floor at sea.

The Queens Room dance floor is approximately 117 metres squared (length 13m X width 9m)

On Queen Victoria and Queen Elizabeth the dance floors are:

The Queens Room is approximately 93 metres squared (length 12.88m x width 7.23m)

Hemispheres / The Yacht Club is approximately 35 metres squared (length 6.4m x width 5.48m)

Queen Anne's dance floor in the Queens Room is approximately 115 square metres (length 9.7m X width 12.8m).

Arguably the most famous acting school in the English-speaking world, London's Royal Academy of Dramatic Art (RADA) has a unique relationship with Cunard.

The RADA graduate company presents specially-edited versions of renowned plays and adaptations of great literary classics on selected Transatlantic Cruises, each lasting no more than an hour, in addition to a range of bespoke workshops, recitals and interactive activities.

Organic Bio Provamel Soya Milk (sweetened or unsweetened Long Life, no calcium), Goat's Milk, Lacto Free Milk, Rice Milk and Unsweetened Almond Milk are all available upon request. These are available as standard on board however please speak to a crew member to ask for these as and when you require them.

If you require a high quantity of a particular milk, please send us an email to diets.reservations@carnivalukgroup.com at least 8 weeks* prior to departure to ensure your request can be ordered.

*Requests can still be made within 8 weeks, however this request cannot be guaranteed and is subject to availability on board.

Yes, a Concierge Postage Service is available on board.

You are able to send mail (letters and postcards not packages or parcels) from the ship by visiting the Purser's Office and handing your mail over, where it will be stamped with the ship's rubber postage stamp and passed ashore at the earliest opportunity where it will then be sent via standard mail processes to your friends and family back home.

Mail will be taken ashore 2 hours prior to departure, or 3 hours prior to departure when the ship is anchored off shore and a tender operation is in place.

A fixed postal rate will be charged to your on board account for each item sent. The amount of which varies, dependant on the cruise itinerary. Details will be made available to you on board.

Should you have already placed postage stamps on your mail, these will still be collected from The Purser's Office and passed ashore with all other mail. If your mail already has the correct postage on it for the next port of call then it can be either handed into the Purser's Office or placed in the Post Box which is located outside the Golden Lion Pub . Alternatively, standard postal service are available ashore.

For guests in Queens Grill and Princess Grill suites, the ship's Concierge will handle all mail at your request.

Cunard can not be held accountable for any post that is not received or lost.

Stateroom door widths are listed below. Please note that these sizes apply to a majority of staterooms, however some exceptions apply. For specific details, please call our Customer Contact Centre (local call charges apply), or your travel agent.

Queen Elizabeth:

Princess Grill / Standard inside /outside staterooms - 61cm
Queen Grill suite - 87cm
Adapted staterooms -87cm

Queen Mary 2:

Duplexes & Suites - 76cm
Queen Grill suite - 65 cm
Princess Grill - 61 cm
Standard inside / outside stateroom - 61 cm
Adapted stateroom - 81 cm

Queen Victoria:

Standard inside / outside stateroom - 60cm
Princess Grill - 60 cm
Queen Grill suite - 82cm
Adapted stateroom - 85cm

Although we do not have a chapel aboard any of our ships, the Captain or Staff Captain will hold an Ecumenical Service each Sunday. This usually takes place in one of the theatres on board.

A Catholic Priest will be sailing on board all future Queen Mary 2 cruises. There will also be Catholic and Protestant Priests on board Queen Victoria and Queen Elizabeth during key religious dates and festivals (Christmas & Easter) with services held accordingly.

There are occasions when a priest may also be travelling as a guest on board Queen Elizabeth or Queen Victoria who may offer their services. This would be an independent arrangement therefore cannot be confirmed in advance. Such services if and when available, will be advertised in the daily paper.

A Rabbi is on board for the four main Jewish festivals (Yom Kippur, Rosh Hashanah, Sukkot & Passover)

It is also a common occurrence for guests of the same faith to organise their own services on board, if the numbers are great enough, and this would be coordinated via the pursers desk. Guests will be required to arrange the attendance of clergy/religious representative.

The above is subject to change.

We can only accept gel, dry cell or lithium-Ion batteries on board for use in mobility equipment.

What is the difference between a wet and a dry cell battery?

Although both types contain a liquid called an electrolyte, a wet cell battery (similar to those found in car batteries) may spill their contents if the container is cracked.

Examples of dry cell batteries include ordinary household batteries, such as 'AA' and other sized batteries.

We require you to send in the cheaper quote within 24 hours of making your booking.

Your quote must include:

Ship and departure date/Cruise number
Fare type
Stateroom grade
Date of quote
Number of guests

If your holiday includes flights, your quote must include the departure airport. Note that you are eligible for Price Promise on our flight inclusive product only, where Cunard are acting as the Tour Operator. If your booked flights are premium cabin flights, your quote must also include this (airline cabin grade).

As you may know, earlier this year we suspended sailings across our fleet, up to and including 1 November 2020 for Queen Mary 2 and Queen Victoria, and 23 November for Queen Elizabeth. We were so sad to disrupt or cancel some of our most popular itineraries.

We have therefore been reviewing our future voyages to understand if any should be replaced by some of those popular itineraries impacted this year.

Consequently, we have taken the difficult decision to cancel sailings on Queen Mary 2 departing between 3 January 2022 and 3 April 2022.

Queen Mary 2 will embark on a classic 104-night World Voyage from January to April in 2022. Sailing through the Suez Canal and back, she will journey to ports including Dubai, Sri Lanka and Singapore before reaching southeast Australia. The itinerary features overnight stays in Haifa, Dubai, Hong Kong and Sydney, plus a late night departure from Colombo

Voyage highlights include:

Southampton to Dubai (22nts): Queen Mary 2 travels out to the Far East via the Mediterranean, including a call to Athens (from Piraeus) and an overnight call to Haifa. Having transited the Suez Canal, Queen Mary 2 makes her way to Dubai for an overnight visit.
Dubai to Hong Kong (17nts): The transit between the Gulf and Hong Kong includes calls to Kuala Lumpur (from Port Kelang) and Singapore, before calling at two Vietnamese ports, Phu My and Chan May, offering tours to the Ho Chi Minh City and the historic capital of Hue. The sector ends with an overnight stay in Hong Kong, allowing Guests to spend a day in this highlight city before disembarking.
Hong Kong to Sydney (16nts): Queen Mary 2 then travels southeast via Bitung in Indonesia, before calling to a series of Australian ports including Darwin and Brisbane, before arriving in Sydney.
Sydney to Singapore (16nts): The voyage continues to circle around Australia and calls at Melbourne and Perth (from Freemantle), before returning to southeast Asia and calling at Bali and making a second call to Singapore, this time an overnight stay.
Singapore to Dubai (13nts): Queen Mary 2’s return crossing of the Indian Ocean calls to Penang in Malaysia and Colombo in Sri Lanka, before spending three days in the Arabian Gulf calling to Abu Dhabi, Doha and Dubai.
Dubai to Southampton (20nts): The routing from Dubai to Southampton offers a selection of headline destinations and historic sites, including Muscat in Oman, Petra (from Aqaba), Rome (from Civitavecchia and Lisbon, as well as a Suez Canal transit.

All guests booked on one of the cancelled voyages will receive a 125% Future Cruise Credit (FCC) that will be applied to your guest account over the coming weeks. This must be redeemed before 31 December 2021 and can be used against any voyage on sale at the time you make your booking. In addition you can use your FCC to:

Upgrade an existing booking
To bring friends and family with you

If these options are not suitable for you then you can request a full refund of the monies paid by completing this web form.

Please note, if your holiday was booked using an existing FCC then you will just receive the value of the FCC and not the incremental 25%.

Your FCC will automatically be applied to each individual named on the booking in the coming weeks.

Log in to ‘My Account’ on the Cunard website to view your FCC. The value will be displayed at the top of the screen when you are logged in and searching for voyages. If you haven't registered for My Account, you can do so using your Cunard World Club (CWC) membership number.

If your FCC amount does not display, please check that you have linked your FCC to your account by entering your CWC membership number under the My Details section of My Account.

You can use your FCC to make a new booking for any voyage on sale at that time. You may also use your FCC to upgrade your Cunard fare type or stateroom on an existing booking.

FCCs that have been accepted by guests following a cruise cancelled by us due to Covid-19 can be redeemed at any time. FCCs offered because of denied boarding, isolation on board or cancellations due to other operational reasons, are offered as a gesture of goodwill and are valid for two years.

Please refer to your FCC issue correspondence for clarification. For any questions regarding using your FCC online, please see our helpful guide.

As a result of the Covid-19 (coronavirus) outbreak, we at Cunard have taken the difficult decision to pause our operations, and so have cancelled a number of cruises.

If your booking has been affected you will be eligible for a Future Cruise Credit (FCC) worth an additional 25% of the standard deposit terms and 100% of any additional monies paid. Alternatively, you can request a 100% refund of monies paid.

View our dedicated page, Your Questions Answered, to find out more about FCC and related topics, or go to our refund request form to request a refund.

Your Future Cruise Credit will be automatically applied to each individual named on the booking against their Cunard World Club number. Once your FCC is available, you will have until 31 December 2021 to redeem it in full against the cost of a cruise of your choice.

Our suspended itineraries have affected many guests, and adding FCCs to our systems takes time. We ask for your patience while we continue to process these, and apologise for delays.

For more information regarding FCC and our pause in operations, see our dedicated Your Questions Answered page.

If you have left property on board please complete our email form, selecting 'Lost property' as the topic, on our Contact us page, ensuring that you complete all fields. We will contact you within four to eight weeks to advise whether or not your item has been found.

Please note that due to the volume of lost property, safety and hygienic reasons, only the following items will be returned:

Jewellery, binoculars or watches (found in stateroom)
Electrical items including tablets, e-readers, computers, laptops with/without chargers, cameras, camcorders, mobile phones, chargers found with an electrical item
Handbags (non-hold luggage), clutch bags, purses and wallets (found in stateroom with an identifiable item within)

Passports, unless contacted on the day of departing the ship, will be immediately handed to the relevant Consulate Office.

Where possible items found on board and not traceable to a guest will be landed ashore to potentially be reunited if identified by the owner. All other lost property items will be disposed of on board appropriately, after the end of the voyage.

How long does it take to return lost property?

Depending on the location of the ship and when items are landed ashore, it can take a minimum of eight weeks for our Lost Property team to receive, catalogue and post found items. International postage times may vary. Please note a nominal charge will be made to cover administration and postage costs.

The collection of items in person is available only with a prearranged appointment.

What happens to unclaimed lost property?

Items will be kept for three months after being landed by our shore Lost Property team. If unclaimed, we reserve the right to dispose of or donate the items to approved charities.

These have been developed with guidance from our global medical and public health experts and scientists and in close coordination with UK government agencies, as well as CLIA (cruise industry body) and local health authorities.

This will help us to ensure that we are fully compliant with the UK Government, UK Chamber of Shipping and other recognised and relevant standards as required to protect the health and wellbeing of crew, guests and the communities we visit.

The programme will include simulation exercises to audit all aspects in practice.

For more information on Cunard's return to sailing, visit our Travel Requirements hub.

It is mandatory for all UK guests to take out comprehensive travel insurance for their voyage with us. While we hope you never have to use it, the policy will ensure you’re able to relax and enjoy your voyage with the peace of mind that you’re protected should you need it. When travelling with us, your insurance must include a combined medical and repatriation cover of £2 million minimum that includes cover for emergency evacuations and medical expenses related to Covid-19.

Cunard has partnered with Holiday Extras to offer appropriate, comprehensive travel insurance cover for our holidays. To find out more, visit www.holidayextras.com/cunard or phone 0800 093 3070 and quote CUNHX.

For more information on Cunard's return to sailing, visit our Travel Requirements hub.

Unfortunately, we will be unable to accept guests who require supplementary oxygen, (via tank or cylinder) or require haemodialysis.

Guests who use overnight CPAP for sleep apnoea, will be able to travel, however guests requiring oxygen via concentrator, mechanical ventilatory support or peritoneal dialysis, may only be accepted to travel with prior confirmation from our medical team.

If these medical requirements apply to you, please call our Customer Contact Centre (local call charges apply).

If you have any existing medical conditions, we advise you to discuss your travel plans with your doctor.

Although mask wearing on board is not mandatory, we do recommend that guests wear masks on board. However, on most voyages, masks are only required in the medical centre. Certain voyages may require guests to wear a face mask and have additional testing on board.

Some destinations may also require you to wear masks when ashore and we recommend taking one with you whenever you disembark the ship. Your mask must cover your nose and mouth and be of a good quality (ideally medical grade). Re-usable masks should be washed regularly, and visors and face shields aren’t accepted as a substitute for a face mask. For full details, see our destination entry requirements page.

Certain voyages may require guests to wear a face mask for the first few days of their voyage.

For more information on Cunard's return to sailing, visit our Travel Requirements hub.

Rules which kept the cost of calls, messages and internet usage from your mobile phone the same in the EU as it was in the UK, no longer apply to UK mobile operators.

As such, the availability and pricing of mobile roaming in the EU is a decision for UK operators. You should contact your mobile company to find out about their roaming fees.

For more details on mobile roaming: https://www.gov.uk/guidance/using-your-mobile-in-eu-and-eea-countries

If you test positive for Covid-19 test within 5 days of sailing, unfortunately you will not be allowed to travel. You will need to contact your travel insurance provider to claim for any associated loss. We will automatically refund any pre-cruise purchases made through My Cunard.

Travel insurance, including cover for Covid-19, is a requirement at the time of sailing, so we highly recommend this is arranged at the time of booking your holiday. Please contact your travel insurance provider at your earliest convenience to claim for any associated loss. The booking confirmation issued at the time of booking serves as proof of the holiday cost. We encourage you to keep hold of all booking documentation to assist you with your claim. If you need any further information, please don’t hesitate to contact us or your travel agent.

We are pleased to offer kennel services for cats and dogs on Transatlantic Crossings on board Queen Mary 2, departing from Southampton, Hamburg and New York. Unfortunately, other animals are not permitted.

The kennel service includes food and water bowls, dog biscuits, dog coat, fleece blanket, and a free portrait* taken on board.

(*Service subject to review)

Pets are not permitted in guest staterooms or public areas (excepting service animals), however the kennels are open several times a day for visiting:

8:00 AM to 10:00 AM
11:00 AM to 12:00 PM
3:00 PM to 6:00 PM
8:00 PM to 8:30 PM
*Guests should check on board for specific hours

Please check kennel availability by contacting the Queen Mary 2 Kennel Department:

Call our Customer Contact Centre (local call charges apply)
Alternatively, email kennels@cunard.com to check availability, you can then make the booking as normal whilst you wait to hear back from the kennels department (If there is no availability, the booking can be cancelled free of charge)

The kennels department is open Monday - Friday 2:00pm - 1:00am and 2:00pm - 10:45pm (GMT - UK time).

Kennel space is not confirmed until you have called the kennels line, as the available space is always subject to change. You are required to call the kennels line to check if the availability has changed. If it states below that the voyage is sold out, please look to see if it can be waitlisted and advise accordingly.

Please do not call for waitlist availability. You can only be waitlisted or added to a list for voyages that are currently available with a confirmed cruise booking. If you want to be made aware of when the voyages will go on sale, please sign up for our offers on our website.

No kennels will be held without a deposited cruise reservation and complete pet details.

If the guests required kennel space cannot be fully confirmed they will need to waitlist. We cannot partially confirm kennel space. As such, no guest will clear the waitlist until their entire need can be met.

Animals under 25 pounds cannot occupy a lower kennel.

Approved routes

Open only on Transatlantic sailings in the following ports of embarkation/disembarkation:

Southampton
Hamburg
New York

All animals are carried to/from Southampton, England at the sole risk of the owner.

Kennel sizes

12 lower kennels - 6 (H 36" D 35.5" W 30") and 6 (H 36" D 35" W 30")
12 upper kennels - 6 (H 27" D 35.5" W 30") and 6 (H 27" D 35" W 30")
2 kennels may be opened up to accommodate larger dogs up to 60” in length. Guests are charged per kennel.

Dogs must have their own kennel and cannot share a kennel with other dogs. Cats may share a double kennel with another cat.

Weight restrictions

Upper Cage - 25 lbs or less
Lower Cage - 26 lbs or more
Maximum length measuring from the tip of the nose to the base of tail for 1 upper or lower is 34 inches. 2 cages may be opened up to accommodate pet length maximum of 59 inches.
Maximum pet height for all kennels is 27 inches. Measurement is from the top of the shoulder to the floor.

Animals we cannot accommodate

Due to their size, we cannot accommodate the following dog breeds:

Afghan, Curly Coated Retriever, Bloodhound, Gordon Setter, Borzoi (Russian Wolfhound), Great Dane, Briard, Greyhound, Irish Wolfhound, Irish Setter, Mastiff, Deerhound, New Foundland, Doberman, Pyrenees, St. Bernard, Saluki, Weimaraner, Bull Mastiff and Malamute.

Cats who have Feline leukemia or FIV will not be allowed to sail due to health concerns of all animals travelling.

Dogs Prohibited by the UK Pet Travel Scheme:

Pit Bull Terrier
Japanese Tosa
Dogo Argentino
Fila Braziliero
or any mix of breed which includes these breeds.

These dogs are considered fighting dogs and are illegal in the UK.

Costs

Kennel fees are charged in USD. Please contact the Queen Mary 2 Kennel Department (contact details above) for up to date fees.

Kennel flight information

Guests should contact the airlines directly regarding flight arrangements for pets.

Transfers

Transfers (such as Cunard's coach and private transfers) are not available to guests who use the kennel program - this includes guests using Cunard Air.

Bringing animals to the ship

If possible, please bring the animals to the ship in carrier cages.

Food and special requests

Food is provided for animals.

However, if there is a special request for a particular brand or you would prefer to bring your own, please fax the request to:

Cunard: (661) 284-4773

Vaccinations and certification

All guests will be provided with a guide and all proper paperwork for their particular route of travel, approximately 5 months prior to sailing. If you are coming from a non-EU country, other than the USA, please be advised that it is your responsibility to check with DEFRA for the requirements to enter the UK.

If travelling from New York to Southampton or Hamburg:

All pets must be:

Fitted with a microchip
Vaccinated against rabies and tapeworm
Issued with an official PETS certificate, official PET passport or 3rd country certificate (provided)
Tapeworm treatment is required for dogs 1-5 days prior to departure

If travelling from Hamburg or Southampton to New York:

You may find the following website useful - http://www.cdc.gov/importation/bringing-an-animal-into-the-united-states/index.html

If you plan on re-entering the UK with your pet, you must adhere to the Pet Travel Scheme and must complete all requirements for reentry into the UK.

All guests will be required to show proof of vaccination status at the terminal prior to boarding which will be checked against the guest’s photo ID. This can be printed or a digital format (a screenshot is fine) and must be an official certificate of vaccine status issued by your local health authority (e.g. NHS England). Please visit your relevant NHS or local health authority website for full details of how to obtain an official record of your vaccine status in advance of your holiday (please note that some authorities require up to 10 days to process applications to receive postal certificates). Guests in England can download the NHS app, register with their NHS number and photo ID and gain access to ‘Get your NHS Covid Pass’ – this allows you to download a PDF copy of your vaccine record and/or request to receive an offline copy by email.

Please note that the record card that is given out at the time of vaccination will not be accepted as proof of vaccination status. Unfortunately, failure to provide proof of vaccination at the terminal will result in denial of boarding at the guest’s own expense. Please use the below links for further information:

England.

https://www.gov.uk/guidance/demonstrating-your-covid-19-status

We will accept the digital or printed version of the NHS England Covid-19 Pass.

Wales.

https://gov.wales/get-nhs-covid-pass-show-your-vaccination-status-travel

We will accept the digital or printed version of the NHS Covid-19 Pass accessed via the NHS website (nhs.uk).

Scotland.

https://www.nhsinform.scot/covid-19-vaccine/after-your-vaccine/get-a-record-of-your-coronavirus-covid-19-vaccination-status

We will accept the printed or digital version of the NHS Scotland vaccination status record.

Northern Ireland.

https://www.health-ni.gov.uk/news/vaccine-certification-faqs

We will accept the printed or digital version of the official Department of Health proof of vaccination document.

Jersey.

https://www.gov.je/Health/Coronavirus/Vaccine/Pages/CovidStatus.aspx

We will accept Jersey’s Covid-19 Status Certificate distributed to all vaccinated islanders.

Guernsey.

https://covid19.gov.gg/faqs/july

We will accept Guernsey’s official proof of vaccination letter distributed to all vaccinated islanders.

Isle of Man.

https://www.gov.im/covid19vaxcertificate

We will accept the digital or printed version of the NHS England Covid-19 Pass.

Europe.

https://ec.europa.eu/info/live-work-travel-eu/coronavirus-response/safe-covid-19-vaccines-europeans/eu-digital-covid-certificate_en

We will accept the EU digital Covid-19 certificate.

Vaccine trials.

Guests who have participated in an official UK Vaccine Trial- We will accept the official letter distributed to all participants confirming Vaccine Trial status.

Armed Forces.

We will accept documented record of vaccination from the armed forces.

USA.

Proof of an approved USA vaccination programme:

You need to show a CDC card showing you’ve had a full course of an FDA-approved vaccine in the USA.

You’ll also need to show proof of residency, such as a USA passport, visa or Green Card.

https://www.cdc.gov/coronavirus/2019-ncov/travelers/international-travel-during-covid19.html

Others.

We will also accept Covid-19 vaccination certificates issued by your local Health Authority.

The following identifiers will be required to verify the vaccination certificate or record:

First and Last Name (if necessary, marriage certificate should be presented too)
Second patient identifier (e.g. date of birth, medical record ID or government ID)
Type of approved MHRA vaccine
Date of all required doses administered.

Personal details will be checked against photo ID at embarkation.

See details below of our vaccination policy. For more information, including accepted proof of vaccination and testing information, visit our full policy on our sailing with confidence page.

Departures up to and including 1 October 2021.

These sailings will be for UK resident, Covid-19 vaccinated, guests only (irrespective of age). For these voyages the definition of 'vaccinated' is a minimum of 14 days following the second dose of the currently approved Covid-19 vaccines being administered or 14 days following the recently approved single-dose Janssen Covid-19 vaccine being administered.

Complimentary pre-embarkation Covid-19 tests will be given at the terminal.

There is no age restriction on this series of UK Summer at Sea voyages, but all guests of all ages must meet the requirements of the Covid-19 vaccination policy.

Departures from 13 October until 31 December, 2021.

The vaccination and testing policy for all cruises departing from 13 October to 31 December, 2021 requires all guests 18 years old and over to have completed their vaccination course, with the definition of 'vaccinated' being a minimum of 14 days following the second dose of the currently approved Covid-19 vaccines (approved by the Medicines and Healthcare products Regulatory Agency (MHRA)) being administered or 14 days following the recently approved single-dose Janssen Covid-19 vaccine being administered.

All guests aged between five and 17 years old will need to have completed their vaccination course a minimum of 14 days prior to sailing or will require a negative PCR test within 120 hours prior to travel.

Guests four years old and younger will be allowed to travel providing their travelling parents/guardians meet the above requirements.

All guests will also require a negative Covid-19 test at the terminal; the cost of both the Covid-19 test at the terminal and the PCR test will be complimentary. This vaccination and testing policy will be reviewed on a regular basis as the global situation continues to evolve.

Voyages on or after 1 January 2022.

All other Cunard voyages on sale do not currently require guests to be vaccinated.

Standards of transport vary considerably throughout the world. Air-conditioned coaches are not available in some countries, whilst in others local buses are the best that can be provided. Please also bear in mind that cars, taxis or mini-buses may also be used at some ports where coaches are not available, or are limited. Guests are asked to take care when boarding and disembarking vehicles particularly bearing in mind that some vehicles have high steps.

If you test positive for Covid-19 whilst on board, you and will need to isolate for your well-being and the well-being of other guests.

We’ll make sure you’re well looked after with full room service, a choice of three meals a day and a complimentary laundry service.

Close contacts of guests who test positive while on board are not required to go into isolation (this may vary by region), but additional testing and other protocols, such as in stateroom dining, and mask wearing outside your stateroom, may apply.

As per our booking conditions, you must have travel insurance that includes cover for Covid-19 at the time of sailing. We highly recommend that you arrange your travel insurance when you book your holiday. If your voyage is impacted by Covid-19, you’ll need to contact your travel insurance provider to claim for any associated loss immediately, so they may assist with travel arrangements and open a claim for any associated expenses. We will provide you with complimentary internet and calls to help you with this important step. 

Any instances of positive tests on board will be managed by our on-board medical teams in conjunction with local port authority / Port Health requirements and protocols to determine the best course of action. The framework of protocols for cruise ships can differ slightly to those on land or to other forms of travel. Some countries may also require guests to isolate ashore.

UK resident guests who are in isolation on their return to Southampton will be able to travel home after disembarkation.

Our close relationship with the British monarchy is a key part of our heritage, and we pride ourselves on a history that is closely interwoven with that of the nation. A fitting name for the fourth in a fleet of prestigious queens, Queen Anne was chosen because of the monarch’s many merits.

 Reigning between the years of 1702 and 1714, in just twelve short years Queen Anne achieved a great deal, including the unification of Great Britain and pushing forward the boundaries of arts and education, enabling great progress and change. An often overlooked and even mistreated sovereign, Queen Anne was indeed an accomplished and dedicated woman. Well-loved by the people, she was an example of true grace and refinement. Two qualities that are emulated by her namesake, our fourth ship. Visit our Behind the name page to read further on the naming of Queen Anne.

As we embark upon this new era for Cunard, we are collaborating with the very best talent to bring new standard-setting design and considered experiences – combining distinct Cunard signatures and brand-new concepts - to our discerning international guests. We’ll be releasing more details over the coming months. Find out more about Queen Anne's design and other exciting details on our Queen Anne page.

We are pleased to offer two satellite internet plans under our Cunard Guest Wi-Fi service: the Essential plan and the Premium plan.

Both plans are available on all our ships and can be booked prior to sailing on My Cunard* or purchased at any time during your voyage.

*Cunard World Club members with complimentary internet credits can only book internet plans on board, as My Cunard is currently unable to process bookings with credits; the same prices quoted on My Cunard will apply on board.

For full details about our on board internet packages, visit our Staying Connected page.

At Cunard we are taking action to protect the environment and invest in our communities and people to deliver positive impact – not just for today, but for the long term. Our sustainability agenda supports the United Nations Sustainable Development Goals.

We’ve invested in a broad range of voluntary energy reduction initiatives including lighting, heating, ventilation, air conditioning, heat recovery technologies, waste processing equipment and water-saving technologies without impacting the guest experience.

All main engines on Queen Anne will be installed with Advanced Air Quality Systems.

For Britannia guests, there are now three choices of dining time. The Early Dining (6.00pm) and Late Dining (8.30pm) options are ideal for guests who prefer to dine at the same time, same table, with the same dinner companions and service team every evening.

The Open Dining option is available for guests who wish to have flexibility in dining time. Open Dining is available from 6.00pm, with last orders at 9.00pm. Guests can make reservations on board either on the day, or for other days of their voyage.

Reservations.

Reservations can be made via our on board digital planner, My Voyage, or by calling 38000. Guests may also dine at any time without a reservation, although there may a wait for a table during busier periods. If a table is not immediately available, guests may be given a pager so they can enjoy a bar or lounge nearby until their table is ready. Guests may also join a virtual queue via My Voyage.

Does my fare type impact my dining choices?

The fare booked with determine priority given to dining preferences.

Cunard Fare: Priority allocation for dining time and table size
Early Saver: Guests record their dining preference pre voyage, details confirmed on board
Late Saver: Dining time and details confirmed on board.

Will I have the same table and server?

Guests booked on Open Dining will have a different table and service team each evening.

Does Open Dining apply to breakfast and lunch?

Open Dining and the ability to make reservations only applies to dinner. Breakfast and lunch in the Britannia Restaurant will continue to operate a walk-in service.

Am I able to request to join other tables to meet other guests?

Yes. Guests will be able to request a shared table when making a reservation or on arrival.

To find out more about dining at the Britannia Restaurant, please click here.

Absolutely, our professional photographers onboard Queen Elizabeth and Queen Mary 2 offer a range of stunning photo opportunities to capture your Cunard experience. Your images can be viewed and ordered in the Photo Gallery in a choice of print sizes and settings.

To capture those extra special memories, book a Private Photoshoot and be taken on a tour of the most beautiful and iconic locations on the ship. After your shoot, you will be invited for a private viewing to select your images with no obligation to buy.

See our website page: https://www.cunard.com/en-gb/activity-types/gifts/photography for more information.

Yes. Our state-of-the-art gymnasiums are open to all guests and they are fully equipped with all the latest Technogym cardio and weights machines, as well as most of the fitness equipment you would expect to find in your local gym or sports centre.

You must be over the age of 18 to use the gym without supervision (persons over the age of 16 may use the gym if accompanied by an adult).

Each gym is staffed by trained fitness instructors, who are always on hand to give guidance where needed. Personal trainers are also available to tailor bespoke fitness programmes for you, to help you reach your fitness goals. Personal training sessions, consultations, and fitness classes may be subject to charges.

Please note: We are unable to offer fitness classes to guests confined to a wheelchair or to those with limited vision.

On each Cunard ship, use of the fully-equipped gym and its equipment is free of charge.

We offer a range of fitness classes, such as yoga, spinning, boot camp and stretching, which will incur a small fee, approximately between $12 and $18 per person per class (prices and classes are subject to change). Personal training sessions and consultations are also subject to charges.

All guests can enjoy a dip in the spacious outdoor pools free of charge.

Queen Elizabeth and Queen Victoria also have a complimentary sauna and steam room located in the changing rooms.

Thermal suite passes.

Access to the hydrotherapy pool, sauna, steam room and other wellness facilities in the Aqua Therapy Centre will require the purchase of a thermal suite pass.

Thermal suite passes are available for purchase on the My Cunard portal 180 days before your departure date, and you have up until 3 days before your voyage to place a booking online. You can also book by phoning the customer contact centre or by contacting the Mareel spa reception desk once on board.

A two-hour thermal suite pass for the Aqua Therapy Centre costs $35.00.

You can book the pass online before your voyage using My Cunard, then choose your desired two-hour slot once on board (8:00am-10:00am; 10:30am-12:30pm; 1:00pm-3:00pm; 3:30pm-5:30pm; 6:00pm-8:00pm).

Stop by before breakfast, unwind after lunch, or freshen up before some evening entertainment – the choice is yours.

Queen Anne thermal suite pass.

Details of the thermal suite passes available for Queen Anne are yet to be finalised, but this information will be revealed ahead of her maiden voyage in 2024. For now, you can explore Queen Anne Wellness and Beauty

Please note: all prices quoted are in US dollars (USD $), which is the currency used on board all our ships.

In the rare and unfortunate event of delayed or mislaid hold luggage, it is your responsibility as the flight passenger to contact the airline directly to register for luggage tracing.

This applies even if Cunard booked the flights on your behalf, as we will not have the baggage locator code you received when checking your bag into the plane’s hold.

To register for luggage tracing, you’ll need to phone the airline’s customer service team or visit their website, where you’ll need to provide:

Flight booking reference (also called airline locator code) – found on your booking confirmation or on My Cunard (if we arranged your flights)
Name on the booking
Baggage locator code – on slip received when checking your bag into the plane’s hold

After registering for luggage tracing, please retain the delayed baggage report number issued by the airline.

Cunard has no power to prevent any luggage from being delayed by the airline and cannot arrange luggage tracing on your behalf, but we will do our utmost to support any guests experiencing issues. For assistance, you can call Cunard via one of the telephone numbers below (local call charges apply).

UK: +44 0344 338 8641
USA: +1 800 728 6273
Australia: +61 13 24 41
Germany: +49 040 415 33 555

Keep your information safe.

To get your holiday off to a flying start, we recommend double-checking you have all the necessary identification and documentation to hand. Ideally, print out copies of your documentation, so you’re well prepared even if you experience issues with electronic devices.

As well as the boarding passes for both your flight and voyage, be sure to keep a note of your flight booking reference, which you can use to access flight updates via the airline’s website. If Cunard booked your flights, we will have emailed you your flight details or you can find them on My Cunard.

When you check in your bags before your flight, you’ll be given a receipt slip with a baggage locator code – keep hold of this until you’ve collected your luggage from Baggage Reclaim at your destination airport.

Allow plenty of time.

Even before your voyage embarks, we want you to ease into your holiday without the need to move any faster than your own pace.

If flights weren’t included with your Cunard booking, we recommend that you plan your flight arrival for a day before your voyage embarks.

Ideally, check in online before your arrival at the airport.

Allow plenty of time to reach the airport around two hours before your flight departure time, so you can drop off your bags and have time to relax.

Check you’re in compliance with local rules.

In anticipation of your voyage, pay close attention to any Covid-19 protocols in place at both your departure and arrival airports, as well as the rules the airline has in place for during your flight – these may differ from the protocols in place on board the ship.

Pack your bags in line with the allowances and security requirements of the airline, to avoid any awkward surprises or delays when you arrive at the airport.

Yes, Queen Elizabeth, Queen Mary 2 and Queen Victoria offer single staterooms.

Queen Elizabeth

Single staterooms are located midships on deck 2 and offer a central location close to many of the most popular public rooms on Queen Elizabeth - including the Royal Court Theatre and Queens Room. There is a choice of Ocean View and an Inside room with the Ocean View rooms offering especially large windows. All offer spacious accommodation for the single traveller and come with oversize single beds.

The single staterooms measure 159-162 square feet with features including:

Small double bed with generous width of over 47” (120cm)
Large windows giving plenty of natural daylight and excellent views (outside staterooms only)
Plenty of storage space - A wardrobe with two doors and three larger drawers

Queen Mary 2

Single staterooms are located midships on Deck 2 and Deck 3 and consist of 15 oceanview staterooms.

Queen Victoria

The nine single staterooms on Queen Victoria consist of eight Ocean View rooms and one Inside. Each offer spacious and comfortable accommodation for the single traveller and boast single beds with a generous width of 120cm.

The Ocean View rooms benefit from especially large windows giving plenty of natural daylight and excellent views of Queen Victoria's many wonderful destinations.

The rooms are centrally located midships on Deck 2 and are amongst the very best located staterooms on Queen Victoria, being so close to the social hub of the ship including the Royal Court Theatre and the Queens Room.

Sole occupancy in double stateroom

Alternatively, single guests wishing to travel in a double stateroom can pay the relevant "sole occupancy" supplement. For up to the minute fares, please see our find a voyage page.

Yes, you can play golf on board. Golf nets are available on board, with Clubs (right and left handed) and balls provided. However, Golf shoes are neither supplied nor recommenede due to the plastic 'grass' used. Gloves are also not provided.

You are welcome to bring your own golfing equipment, but please be aware that this would be included as part of your flight luggage allowance.

Golfing Ashore and Experiences

A limited number of golfing shore experiences are available. Where offered, these will be advertised on My Cunard.

Alternatively, we would recommend you arrange golf rounds with a local agent in each destination. Please see the relevant local tourist information website for advice and accurate information.

Equipment will be available for hire at the various golf courses ashore. The charges on these may vary from course to course and are independent from Cunard Line.

From games and sports to children’s teas, there’s plenty for children and teenagers to get involved in. To secure a place for your child or children, please register them via My Cunard in advance of your holiday.

Around 15 days before departure, you will receive an email containing a link to the Children's Club registration form.

Please note that session availability and length may vary. For details of Children's Club events, please refer to your Daily Programme or visit the Youth Team once you are on board.

We encourage all children to use our fantastic children's facilities, but we are unable to provide one-on-one support or care. If the child requires such assistance, a parent or carer will need to be present with them at all times.

If your child has a disability and would like to take part in our activity programme, please ensure you provide a full account of your child’s needs when registering your child and speak with our Youth Team to arrange a chat with our Youth Manager when on board. We can then do our best to make sure they have a fun and safe holiday.

Children of all ages are welcome on our ships, and our dedicated clubs offer tailored activities and entertainment. These include arts and crafts, sporting activities, play areas, computer games and much more. They can make friends with other children at:

The Play Zone, for 2 to 7 year-olds.
The Kids' Zone, for 8 to 12 year-olds.
The Teen Zone, for 13 to 17 year-olds.

Please note that for operational reasons, age groups may occasionally be mixed.

Young children from 6 to 23 months are welcome to join in the fun, with parental supervision.

Our Youth Team has extensive experience in planning and facilitating a variety of activities for children aged between 2 and 17 years old, and all staff members have had an enhanced DBS check. The Youth Staff will supervise your children, organise events, activities and competitions, and even arrange trips to the theatre or cinema on board.

Registering your children.

To make use of the youth facilities on board, you must complete a registration form for your child or children. You can complete this online prior to your voyage via My Cunard. Around 15 days before departure, you will receive an email containing a link to the registration form.

Opening hours.

Children’s club operating hours are subject to change, dependent on voyage itinerary, the ship and the seasonal period. Hours will be clearly advertised and made available on board through the ship’s Daily Programme.

Security features.

Our facilities feature secure entry systems to allow authorised entry only. Children aged 12 years and below are required to be checked in and out of their age-specific club by one of their registered parents/carers. This means that only pre-authorised adults will be able to collect your child/children from the clubs. Please ensure that the parents/carers who are collecting the child/children have their ship ID available for inspection.

Guests under the age of 18 years may not sign children out of the youth facilities.

Covid-19 protocols.

To protect the health of everyone on board, the following protocols are in place:

We are currently limiting numbers in the children’s clubs at any one time; we therefore recommend booking as early as possible to avoid disappointment. Registration is available around 15 days prior to departure.
Children will be allocated cohorts with scheduled sessions they can attend throughout the voyage; your child will visit the club with the same group of children and only join the sessions scheduled for their cohort.
In line with our new health protocols, children who are not toilet trained can participate in the children’s clubs, but parents/guardians will be contacted to attend if assistance is required.

Please check our Covid-19 hub for the latest protocols relating to the facilities on board.

As part of the fight against terrorism, international crime and money laundering, regulations in the UK and regulations in the EU require all guests entering or leaving the UK or the European Union with £10,000 or €10,000 or more respectively in cash (or its equivalent in other currencies or easily convertible assets - e.g. bonds, shares, traveller’s cheques etc.) to declare it to the relevant customs authorities of the country which he/she is entering or leaving.

If you are likely to need to make a declaration under this regulation please contact the HM Revenue & Customs National Advice Service on 0845 010 9000 or visit www.hmrc.gov.uk for further information on how to comply.

You will be able to travel as long as you are fully vaccinated, but not yet eligible to have your booster, except on voyages to Japan, where it is mandatory for guests 18 years and over to have a booster vaccination a minimum of 14 days prior to travel. Please check your government website for details on booster eligibility.

If your voyage requires you to be fully vaccinated with a booster (if eligible) please visit our vaccination and testing policy page.

As you would expect, our spas and salons only use the most lavish beauty products to keep you looking and feeling your best.

The products utilised in our spas include:

Voya
Environ
Shankara
Red Flower
Luzern

The products utilised in our salons include:

Kerastase
Delilah Make Up
Youngblood
Margaret Dabbs
Brickell Men’s

After your appointment is complete you have the option of continuing the benefits of your treatment at home, as all these products are available for purchase on board.

With Cunard, you can travel the world looking effortlessly well-groomed and beautifully polished by taking advantage of the barber services and salon treatments available on board via Mareel Wellness and Beauty.

You’ll be able to indulge in professional hair styling (colouring, waxing or conditioning), nourish your nails with a pedicure, feel rejuvenated with a beauty treatment, or simply book a barber for a quick trim.

Pre-voyage bookings will open on My Cunard 180 days before your departure date and you have up until 3 days before your voyage to place a booking online. You can also book on board.

For more information, please visit our Mareel Wellness and Beauty pages.

We are delighted to introduce Mareel Wellness and Beauty, a holistic wellness and beauty experience that combines Cunard’s expertise in luxury ocean travel with a full range of bespoke and exclusive spa, beauty and fitness services.

On board Queen Victoria, Queen Elizabeth and Queen Mary 2.

Facilities on board vary slightly between ships, but should include:

An indulgent thermal area that offers a variety of heated rooms, including saunas, steam rooms, experience showers, heated beds, and hydro pools.
Comfortable, fully equipped spa treatment rooms, including a couples’ room, where you can indulge in massages, treatments and facials.
A luxurious full-service salon with a wide range of hair and nail services, as well as a professional gentleman’s barber.
A state-of-the-art gym with cardio and weight machines, plus free weights and a full range of studio classes. Personal trainers are also available to help you achieve your goals.

On board Queen Anne.

Queen Anne includes many much-loved features from Mareel Wellness and Beauty shared with her sister ships, along with several new additions.

Full details of the spa facilities on board Queen Anne will be revealed nearer to the date of her first voyage in 2024. For now, you can explore our plans for Queen Anne Wellness and Beauty on board the newest member of the Cunard fleet.

Access to the extensive range of salon and beauty services and holistic treatments in the Mareel spa on board is charged at an additional cost to your voyage fare.

For full details of the spa services and prices on board, please browse our Mareel Wellness & Beauty brochure or our Mareel Wellness & Beauty price list.

Please note: all prices quoted are in US dollars (USD $), which is the currency used on board all our ships.

Salon treatments.

Most of our salon treatments, hair services, and manicures are available, as you will be able to move in your wheelchair in this area, and we can adapt most of the treatments to suit you. Pedicures would not be able to be performed if you cannot move from your wheelchair.

Spa treatments.

Reflexology can be enjoyed, as you may remain seated in your wheelchair for the treatment. Please note that, unfortunately, it is not possible to provide our guests confined to a wheelchair with assistance getting onto the treatment room beds. However, you are welcome to bring a carer with you for assistance.

Fitness classes.

We are unable to offer fitness classes to guests confined to a wheelchair or to those with limited vision.

Thermal suite.

Queen Victoria – There is disabled access to Aqua Therapy Centre. Unfortunately, there is no access to the hydro pool, as a hoist system is not available.

Queen Elizabeth – Unfortunately, we are unable to offer access to the Aqua Therapy Centre to guests confined to a wheelchair or who use service animals.

Queen Mary 2 – There is disabled access to Aqua Therapy Centre. A carer would be granted free access to the Aqua Therapy Centre when accompanying a wheelchair-using guest who has purchased a spa package; the carer would not be eligible to enjoy the benefits of the package. It is not possible for us to assist any wheelchair users wishing to get onto the loungers. For the aqua therapy pool, an ADA pool hoist is available, and the spa attendants are fully trained in using the hoist to assist guests.

Queen Anne – Full details of spa facilities on board Queen Anne, including accessibility, will be revealed nearer to the date of her first voyage in 2024.

Queen Anne.

Queen Anne features a steam room, Himalayan salt sauna, dry sauna and cold room. Further details are to be confirmed.

Queen Mary 2.

Steam and sauna rooms are part of the spa; access to the spa incurs a charge. Both facilities are unisex.

Queen Victoria & Queen Elizabeth.

There are separate saunas situated in the male and female changing rooms of the spa that are complimentary and do not need to be booked. The steam rooms are part of the spa; access to the spa incurs a charge. The steam rooms are unisex.

A bathing suit is required; a robe, towels and slippers are provided.

Relaxation lounge.

Our relaxation lounge is the place to lie back and relax, whilst you read your favourite book or sip a cool drink.

Aqua therapy pool.

Let the pure liquid power of moving water in our massage pool dissolve your stress and strains, with neck and back jet massage, cascading waterfall shower and reflexology basins available.

Aromatic steam room.

Breathe deeply and soak in the benefits of penetrating steam infused with pure plant essences in our temperature-regulated aromatic steam room.

Finnish sauna.

Enjoy the health benefits of nurturing heat.

Our traditional Finnish sauna is lined with aromatic Nordic cedar and heated by a hidden stove. Promotes increased circulation relaxes muscles and soothes aches.

Sensory showers.

Cool off with an invigorating overhead spray and water jet shower.

Enjoy cool fog with a crisp scent and cool blue fibre-optic light or unwind with a warm tropical rain shower infused with exotic natural aromas.

A two-hour thermal suite pass for the Aqua Therapy Centre costs $35.

You can book the pass online before your voyage using My Cunard, then choose your desired two-hour slot once on board (8:00am-10:00am; 10:30am-12:30pm; 1:00pm-3:00pm; 3:30pm-5:30pm; 6:00pm-8:00pm).

Stop by before breakfast, unwind after lunch, or freshen up before some evening entertainment – the choice is yours.

Please note: all prices quoted are in US dollars (USD $), which is the currency used on board all our ships.

Mareel Massage.

Stimulate circulation and soothe tight muscles with our signature full-body massage, where our gifted therapists adapt their technique to your particular needs and preferences.

Aroma Stone Therapy.

Induce instant relaxation with the weight and radiant heat of smooth basalt stones combined with soothing essential oils to penetrate muscle tissue without overheating.

Bamboo Massage.

Release the build-up of tightness with a blissfully meticulous massage that gets right into the heart of tension. Soaked in oils, bamboo canes are rolled on the body to profoundly address knots and pressure points.

R3 Pain Management Therapy.

Based on the principles of Cryotherapy, a combination of hot and cold treatments stimulates and increases blood circulation. A targeted salt stone massage leaves a light, healing mineral veil on the skin whilst a warming balm and cooling seaweed mask reduce inflammation for dynamic pain relief.

Thai Herbal Poultice Massage.

Discover soothing relief with a rhythmic massage of heated poultices, fragrant with medicinal herbs. Targeted Shiatsu pressure points and energy centres alleviate tension and powerfully relax the muscles.

Deep Tissue Muscle Massage.

Vigorously alleviate sore areas by stimulating blood flow. Prolonged muscle tension is dissolved, helping to release stress, replacing it with a soothing sense of balance.

Swedish Massage.

Sweeping movements and soothing essential oils relax, restore and release muscular tension. Muscles are left feeling stretched, whilst the lymphatic system is re-energised and circulation is improved.

For further information, please read our other massage FAQs: How long does each massage take? or What should I wear to my massage?

Massage sessions last for either 50, 75 or 90 minutes. Certain massage treatments have limited session length options available.

Mareel Massage 50 or 75 minutes

Aroma Stone Therapy 50, 75 or 90 minutes

Bamboo Massage 50, 75 or 90 minutes

R3 Pain Management Therapy 90 minutes

Thai Herbal Poultice Massage 75 or 90 minutes

Deep Tissue Muscle Massage 50, 75 or 90 minutes

Swedish Massage 50, 75 or 90 minutes

Click here for a description of each massage available on board.

We recommend that you wear loose, comfortable clothes that make it easy to dress and undress. For treatments or services that need you to be clothed, shorts and a t-shirt or fitness wear are ideal.

Certain massages involve the application of essential oils, heated poultices or other skin treatments – for such treatments, your massage therapist will ask you to undress to your comfort level. Ultimately, your level of dress is your choice.

We suggest leaving valuables – including watches and jewellery – in your stateroom, not your locker.

Ocean Odyssey is our range of luxurious skin treatments and massages that use marine-based products, such as iodine-rich Bladderwrack algae, sea salt exfoliants and mineral-packed clay, to cleanse impurities, alleviate stress and leave you feeling revitalised and refreshed.

Our Ocean Odyssey treatments can be booked individually or grouped together into a signature journey, tailored to your skin’s specific needs. For the ultimate experience, delve into our ‘Taste of the Ocean’ by combining all services:

Pro-Collagen Marine Facial
Sea Soothing Scalp Massage
Seaweed Massage
Restorative Salt Stone Massage

As part of our Ocean Odyssey range of marine-based treatments, we offer a 50-minute Pro-Collagen Marine Facial, which tackles fine lines and wrinkles with Padina Pavonica and Red Coral.

In addition, we have a range of clinically proven technology facials by Elemis that utilise a Biotec machine to increase the skin’s natural cellular energy. These treatments are split into those that provide anti-ageing benefits, such as reducing wrinkles and firming skin, and skin solution facials for soothing sensitive skin, renewing radiance, or controlling blemishes.

Also on offer are Elemis touch facials, which use touch as a diagnostic tool and a method for prepping the skin to receive actives. Treatments include Elemis Dynamic Resurfacing Precision Peel, Elemis Superfood Pro-Radiance, and Elemis High Performance Skin Energiser for Men.

For more details, please take a look at our facial treatments page

We do!

Our High Performance Skin Energiser for Men, which lasts 50 minutes, is tailored to men’s skin needs and includes a hard-working facial for ageing, dehydrated skin, and tired eyes. Steam and extractions decongest and maximise cell regeneration, multi-dynamic facial massage sequences boost circulation, whilst scalp and foot massage provide deep relaxation.

We also offer Pro-Collagen Grooming Treatment with shave, as part of our expert barber services. This 55-minute signature grooming treatment smoothes the skin with a youth-enhancing shave, an anti-ageing mini facial, and luxurious face, scalp, hand and arm massages, to leave you looking and feeling revitalised.

Finally, our Elemis Biotec Super-Charger for Men is an anti-ageing facial that utilises Elemis’ globally renowned hands-on treatments to soften and prep the skin to receive actives. Product is applied using a combination of ancient and modern massage techniques from around the world.

Our specialist spa offers an Elemis Biotec Sensitive Skin Soother, as part of our range of Elemis skin solution facials. The Elemis Biotec technology facials are safe and effective aesthetic treatments which aim to revitalise the appearance of skin within minutes, utilising the pioneering Biotec machine to increase the skin’s natural cellular energy. Complimentary consultations are available to see if this treatment is right for you.

Nourishing therapies that relax the body and rejuvenate the skin whilst soothing the mind.

Feel refreshed after the full-body exfoliation of an Intensely Cleansing Salt Scrub
Invigorate and detoxify yourself with a Thousand Flower Detox Wrap
Hydrate and heal thirsty skin with a Body Nectar Nourishing Wrap
Increase smoothness and definition with an Ionithermie Cellulite Reduction Treatment or a Leg Revitalising Treatment

Prices for body therapy treatments in the spa on board your ship range from $75 to $229, depending on the type and duration of the body treatment.

For full details of the spa services and prices on board, please browse our Mareel Wellness & Beauty brochure or our Mareel Wellness & Beauty price list.

Please note: all prices quoted are in US dollars (USD $), which is the currency used on board all our ships.

Acupuncture is an alternative form of physical therapy treatment, originating in ancient China. Fine needles are inserted into the skin at targeted anatomical points in the body to provide therapeutic or preventative treatment.

The insertion of these needles stimulates nerves under the skin and in the muscles, so it is often used to treat chronic pain and headaches. Traditional acupuncture is based on the belief that the treatment is restoring the correct flow of Qi or “life force” throughout the body.

Acupuncture is not supposed to hurt. The needles are very thin and are used at targeted anatomical points in the body, so insertion usually causes little discomfort. A mild tingling or a dull ache may be felt after the needles have been inserted to the correct depth, but most people would describe the sensation as relaxing or even energising.

You should not experience any significant pain; if you do, inform the treatment staff immediately.

You are eligible for our stateroom upgrade programme if you meet all the requirements below:

you have booked directly with Cunard
you are the lead guest
you are aged 18 or over
you have paid your balance in full
you have not opted out of receiving pre-cruise communications

If eligible, you will receive an invite to this upgrade offer approximately 80 days prior to your cruise departure.

Most voyages will be included in the upgrade programme, but Cunard reserves the right to exclude voyages for commercial reasons.

If you meet all the eligibility requirements but still cannot access the upgrade offering website, please call our Customer Contact Centre (local call charges apply) and choose the “Cunard Upgrade programme" option.

No. We will automatically allocate you an upgraded stateroom if your upgrade offer is accepted.

If you have already selected or have been allocated a stateroom number, there is no guarantee this stateroom will be available once your upgrade offer is accepted. If this is the case you will be allocated an alternative statement in the original grade booked.

Cunard Upgrade may not be suitable for you if you have selected a particular stateroom because it has certain features or is in a particular location on board.

Your upgrade offer can be accepted anytime from the moment it is submitted.

We will endeavour to tell guests at least 7 days prior to the cruise departure if they have been successful. However, in exceptional circumstances, we reserve the right to upgrade guests up until 1 day prior to departure.

We will automatically allocate you an upgraded stateroom if your upgrade offer is accepted.

If you have already selected or have been allocated a stateroom number there is no guarantee this stateroom will be available once your upgrade offer is accepted. If this is the case you will be allocated an alternative stateroom in the original grade booked.

Cunard Upgrade may not be suitable for you if you have selected a particular stateroom because it has certain features or is in a particular location on board.

After booking your voyage, you may be given the option of placing an offer on an accommodation upgrade through our Cunard Upgrade programme.

If you’re eligible, you’ll be sent an email from us to access the Cunard Upgrade website. Once you’re there, simply choose an accommodation upgrade from the list provided, and make us an offer of how much you’d be happy to pay to upgrade to that stateroom or suite.

Your booking will be automatically updated once we’ve accepted your offer.