Covid-19 – Keeping you updated.

Latest news on the pause in our operations.

Correct as of 20 September 2021.

Operational pause extended and new replacement itineraries planned.

Queen Elizabeth successfully returned to sailing in August and we are delighted to be sailing again after such an extended pause in operations. We cannot wait for our other ships to also return.

However, whilst we look forward to Queen Mary 2 returning to sailing in November, we have decided that having been out of service for over 18 months, we would like her initial few voyages to be closer to home.

 Unfortunately, we therefore need to make further changes to Queen Mary 2's published schedule. You can find the details for all of the changes on these pages, but rest assured we will be contacting all impacted guests regarding their options.

Queen Elizabeth’s published schedule remains unaffected, and Queen Victoria is still scheduled to return to service in April 2022.

Quick navigation.

Use the links below to navigate directly to see the latest information on each ship’s itinerary.

Queen Elizabeth

Queen Mary 2

Queen Victoria

Our future sailing plans

Queen Elizabeth’s itineraries.

Queen Elizabeth’s Summer at Sea voyages for UK guests are underway and we are really excited to be welcoming guests back on board at long last.

Following these UK staycation voyages, Queen Elizabeth will continue to sail a little closer to the UK, including voyages to the Iberian Coast and the Canary Islands. In early 2022 she will head back to Asia to continue her originally scheduled itineraries.

Changes to Queen Mary 2’s 2021 itineraries.

Whilst we look forward to Queen Mary 2 returning to sailing in November, we have decided that having been out of service for over 18 months, we would like the initial few voyages to be closer to home.

This means that we will be making changes to her published itineraries and the first four scheduled voyages planned to depart between 14 November and 10 December 2021 will now be cancelled. We will be introducing two new roundtrip voyages that will depart from Southampton to replace the original schedule.

In addition, to comply with the latest regulatory requirements, when ships first re-enter North American waters they will undergo inspections by authorities. To allow time for these inspections, Queen Mary 2’s first Transatlantic Crossing will therefore now depart two days earlier than scheduled on 13 December. Guests booked on this crossing will have their holiday extended by two nights and will remain in the stateroom or suite originally requested, at no additional cost to the booking.

Queen Mary 2 will arrive in New York on December 20, before continuing with her scheduled itineraries, sailing to the Caribbean on 22 December.

 

My Queen Mary 2 voyage has been cancelled - what does this mean for me?

If your booking in November or December 2021 has been cancelled we are truly sorry. We will be crediting your guest account with a Future Cruise Credit (FCC)worth an additional 25% of the standard deposit terms and 100% of any additional monies paid. Unless otherwise stated, you can redeem this FCC against any new sailing that is on sale at the time of booking.

We currently have a wide range of itineraries on sale up until early 2023 that you can use your FCC towards.

Please note that the FCC will not be covered by ABTA's scheme of financial protection, although any booking you make using the FCC will then be protected up to the amount of the refund due on your original booking.

If you've pre-purchased shore experiences, dining, drinks packages or gifts for your holiday, you do not need to take any action as we will automatically refund 100% of all these monies paid over the coming weeks, to the card used to make the purchase.

If you had booked one of these now cancelled cruises using an FCC from a previously cancelled cruise, you will receive the same value of that FCC back. If the value of your FCC payment was less than the value of the standard deposit, you will receive the relevant FCC amount back and 125% of the cash element of the deposit paid, as an FCC. Any additional monies paid will be returned as an FCC.

How can I use my FCC?

  • You can put your FCC towards a new booking for any voyages on sale now or on new voyages that we introduce in the future.
  • You can use your FCC to book online, via your travel agent or by calling us on 0344 338 8641.
  • You can also use your FCC to upgrade your stateroom or fare type on an existing booking.


Your FCC will appear in your guest account in the coming weeks. Please bear with us while we work to deliver this as quickly as possible. Once your FCC is applied you will see this when you log in to our website. You may still make a booking, even before your FCC is showing online, by calling us or your travel agent. We will then ensure that your FCC is applied as soon as it becomes available.

Please note, to use your FCC to amend an existing booking you will need to contact your travel agent or call 0345 338 8641 if you booked directly with us.  

We would like to apologise in advance that our automated system may, over the next few weeks, issue an invoice that will reference cancellation fees. Please disregard this and be assured that you will not incur any fees as a result of this cancellation.

Please visit our FCC guide for more information on how to link available FCC to your account and how to use it online.

My voyage has been cancelled: how do I request a refund?

If your voyage has been cancelled and you would prefer a 100% cash refund on the monies you have paid, please complete the refund request form below. Please note that if you had booked one of these now cancelled cruises using a Future Cruise Credit (FCC) from a previously cancelled cruise, you have the option to request a refund for 100% of the monies you originally paid or use this FCC amount for a future booking. Please note for any monies paid on top of your FCC we will credit your guest account with a Future Cruise Credit (FCC) worth an additional 25% of the standard deposit terms and 100% of any additional monies paid. 

Once your request has been received and validated then we will endeavour to process it as quickly as we can and will be in touch to confirm all is in order.

To complete the form you will need your six-character booking reference, which can be found on your booking confirmation or any other email relating to your voyage.

My Queen Mary 2 voyage has a new departure date and is extended by two nights - what does this mean for me?

To comply with the latest regulatory requirements, when ships first re-enter North American waters they will undergo inspections by authorities. To allow time for these inspections, Queen Mary 2’s first Transatlantic Crossing will now depart two days earlier than scheduled on 13 December 2021. She will stay berthed overnight in New York on 20 and 21 December, with disembarkation on 22 December as planned.

Guests booked on this voyage will automatically have their bookings updated and will remain in the stateroom or suite originally requested, with new booking confirmations issued over the coming weeks. We do understand that some of our guests will be unable to join the ship two days earlier. In this case, guests can request a refund, or take advantage of our flexible booking policy.

I don't want the extended voyage: how do I request a refund?

If you are unable to take the extended voyage and you would prefer a 100% cash refund on the monies you have paid, please complete our refund request form. Please note that if you had booked one of these now cancelled cruises using a Future Cruise Credit (FCC) from a previously cancelled cruise, you have the option to request a refund for 100% of the monies you originally paid or use this FCC amount for a future booking. For any monies paid on top of your FCC, we will credit your guest account with an FCC worth an additional 25% of the standard deposit terms and 100% of any additional monies paid.

Once your request has been received and validated then we will endeavour to process it as quickly as we can and will be in touch to confirm all is in order. To complete the form you will need your six-character booking reference, which can be found on your booking confirmation or any other email relating to your voyage.

I don't want the extended voyage: can I transfer to a different holiday?

We understand that you may wish to transfer your voyage to a different date. If your voyage is prior to the balance due date, you may change your booking as per the terms of our flexible booking policy.

Queen Victoria’s itineraries.

Queen Victoria remains scheduled to resume sailing on 23 April 2022, commencing with voyages to Western Europe, the Baltics and the Iberian Coast.

Our future sailing plans.

We are currently taking the opportunity to ensure we have in place a comprehensive suite of enhanced protocols, covering every aspect of a holiday with us. These are in place to protect your well-being but still ensure you enjoy the Cunard holiday you hope for.

The steps we’re taking are of course in line with the very latest guidance and have the ongoing endorsement of not only the UK Government and CLIA, our industry body, but are guided by a number of world-leading experts helping not only Cunard but every brand in the Carnival Corporation, our parent company. You’ll find full details on our Sailing with confidence pages.

Do continue to keep in touch via our social media channels and here on our website where we’ll share the latest news and updates from our fleet. In the meantime, please take care and stay well.

More on Cunard's response to Covid-19.

For guest enquiries, please contact: customerservices@cunard.co.uk.

For media enquiries only, contact: michele.andjel@carnivalukgroup.com.